Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter

Posted by Kellsey Ruppel on Oracle Blogs See other posts from Oracle Blogs or by Kellsey Ruppel
Published on Mon, 12 Nov 2012 13:44:12 +0000 Indexed on 2012/11/12 17:11 UTC
Read the original article Hit count: 332

Filed under:

/WebCenter

Register Now for this Webcast.

Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter

Los Angeles Department of Building & Safety (LADBS) is one of the largest construction permitting departments in the country, serving over 350,000 walk-in and 530,000 phone customers, and issuing over 110,000 permits worth $3 Billion every year. LADBS needed a way to migrate walk-in and phone transactions to customer self-service, so they turned to Oracle WebCenter and teamed with Oracle Partner 3Di to deliver a customer self-service portal to lower their cost of customer service operation, while increasing customer satisfaction.

Attend this Webcast to learn how Oracle WebCenter has allowed Los Angeles Department of Building & Safety to:

Deliver a state of the art customer self-service portal
Reduce traffic on high cost, low satisfaction customer service channels
Integrate business workflows and legacy applications

Register Now for this Webcast.

REGISTER NOW

Register now for this exclusive event.

Wednesday,
November 14, 2012
10 a.m. PT / 1 p.m. ET

Presented by:
	Giovani Dacumos Director of Systems, Los Angeles Department of Building & Safety
	Jing Reyes Applications Development Group Manager, Los Angeles Department of Building & Safety

	Rajiv Desai CEO, 3Di

	Sheetal Paranjpye Project Manager, 3Di

	Presented by:

Contact Us | Legal Notices and Terms of Use | Privacy Statement

Related posts about /WebCenter

WebCenter Implementation Specialist Exam Preparation Webcasts: WebCenter Content And WebCenter Portal

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Oracle PartnerNetwork would like to invite you to Refresh Courses for WebCenter Content and WebCenter Portal, to help partners to prepare for the WebCenter Implementation Specialist EXAMS. This is a 3 hours intensive refresher partner-only training session, providing attendees with an… >>> More
26 Days: Countdown to Oracle OpenWorld 2012

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Welcome to our countdown to Oracle OpenWorld! Oracle OpenWorld 2012 is just around the corner. In less than 26 days, San Francisco will be invaded by an expected 50,000 people from all over the world. Here on the Oracle WebCenter team, we’ve all been working to help make the experience a great… >>> More
Setup Custom Portal & Content Enabled Domain

as seen on Oracle Blogs - Search for 'Oracle Blogs'
When overlooking the past year we have seen a large increase in deployments where only some parts of the WebCenter Suite infrastructure has been used. The most common from my personal perspective is a domain topology that includes: WebCenter Custom Portal, WebCenter Content and Oracle HTTP ServicesToday… >>> More
Protecting a WebCenter app with OAM 11g - the Webcenter side

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Recently, there was a customer requirment to enable a WebCenter custom portal application to have multiple login-type pages and have the authentication be handle through Oracle Access Manager (OAM) As my security colleagues would tell me, this is fully supported through OAM. Basically,… >>> More
Technical : Configure WebCenter PS5 with WebCenter Content - Good Example

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Read Intro for this post and understand the problem here Solution : To integrate Jdeveloper with WebCenter Content PS5 and browse through the folders , we need to enable "folders_g" features instead of "Framework Folders" . Detailed steps below . … >>> More

Developer IT