We are sending routes to Mappoint 2013 from our application using an access database. It seems to happen with Mappoint 2010 and 2011 also. It doesn't happen on all of our clients either and it happens randomly on those who it does happen.

This is the message:

Problem signature:
  Problem Event Name:   BEX
  Application Name: MapPoint.exe
  Application Version:  19.0.18.1100
  Application Timestamp:    4fd664bb
  Fault Module Name:    StackHash_94b0
  Fault Module Version: 0.0.0.0
  Fault Module Timestamp:   00000000
  Exception Offset: 7f82c94f
  Exception Code:   c0000005
  Exception Data:   00000008
  OS Version:   6.0.6002.2.2.0.18.10
  Locale ID:    1033
  Additional Information 1: 94b0
  Additional Information 2: 30950b6006304277980cdff17dfbd104
  Additional Information 3: 098a
  Additional Information 4: 31c80150ac0b74b2dcb7884aa8fa1dac

Does anyone know where I'd find out more information on this or how to resolve it?

If this is not the correct exchange, pls point me to the right one and I'll delete and respost it.

Thanks!