Motorola Surfboard SB6121 modem conected to 2WIREi38HG wireless router but there's no internet access

Posted by Jessica on Super User See other posts from Super User or by Jessica
Published on 2012-07-22T16:26:12Z Indexed on 2014/06/08 21:31 UTC
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I have just switched to Comcast cable internet from AT&T Uverse and I was hoping to use the 2WIRE wireless router with the new Surfboard modem so I can have wireless access. I messed around with some settings and got it working for my laptop (I'm not terribly well versed in computer stuff; I think it was mostly luck) for about a week. The other day I tried to get online and there was no internet connection. I restarted the equipment with no success and then plugged the modem directly into the laptop. This worked, so I knew there was no outage. I connected the ethernet cord to the router and a second cord to my laptop and that worked, too. But when I tried again just with the wireless the laptop connects to the router, but doesn't recognize it or find an internet connection. I tried to go to http://gateway.2Wire.net to fiddle with the settings, but all I get is a Server Not Found page. I tried to check the ip address but this is really kind of over my head and I get different things checking it while plugged into only the modem vs when I plug into the router. Can anyone help? The frustrating thing is that I had it working for awhile, so I know it can do it!

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