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Articles indexed in May 2010

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  • Itautec Accelerates Profitable High Tech Customer Service

    - by charles.knapp
    Itautec is a Brazilian-based global high technology products and services firm with strong performance in the global market of banking and commercial automation, with more than 2,300 global clients. It recently deployed Siebel CRM for sales, customer support, and field service. In the first year of use, Siebel CRM enabled a 30% growth in services revenue. Siebel CRM also reduced support costs. "Oracle's Siebel CRM has minimized costs and made our customer service more agile," said Adriano Rodrigues da Silva, IT Manager. "Before deployment, 95% of our customer service contacts were made by phone. Siebel CRM made it possible to expand' choices, so that now 55% of our customers contact our helpdesk through the newer communications channels." Read more here about Itautec's success, and learn more here about how Siebel CRM can help your firm to grow customer service revenues, improve service levels, and reduce costs.

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  • How do I write a J2EE/EJB Singleton?

    - by Bears will eat you
    A day ago my application was one EAR, containing one WAR, one EJB JAR, and a couple of utility JAR files. I had a POJO singleton class in one of those utility files, it worked, and all was well with the world: EAR |--- WAR |--- EJB JAR |--- Util 1 JAR |--- Util 2 JAR |--- etc. Then I created a second WAR and found out (the hard way) that each WAR has its own ClassLoader, so each WAR sees a different singleton, and things break down from there. This is not so good. EAR |--- WAR 1 |--- WAR 2 |--- EJB JAR |--- Util 1 JAR |--- Util 2 JAR |--- etc. So, I'm looking for a way to create a Java singleton object that will work across WARs (across ClassLoaders?). The @Singleton EJB annotation seemed pretty promising until I found that JBoss 5.1 doesn't seem to support that annotation (which was added as part of EJB 3.1). Did I miss something - can I use @Singleton with JBoss 5.1? Upgrading to JBoss AS 6 is not an option right now. Alternately, I'd be just as happy to not have to use EJB to implement my singleton. What else can I do to solve this problem? Basically, I need a semi-application-wide* hook into a whole bunch of other objects, like various cached data, and app config info. As a last resort, I've already considered merging my two WARs into one, but that would be pretty hellish. *Meaning: available basically anywhere above a certain layer; for now, mostly in my WARs - the View and Controller (in a loose sense).

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  • Is there a .NET class that represents operator types?

    - by user323774
    I would like to do the following: *OperatorType* o = *OperatorType*.GreaterThan; int i = 50; int increment = -1; int l = 0; for(i; i o l; i = i + increment) { //code } this concept can be kludged in javascript using an eval()... but this idea is to have a loop that can go forward or backward based on values set at runtime. is this possible? Thanks

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  • how do I put a variable inside an attribute for an href tag

    - by Ido
    Hi I'm new to scripting Trying to change the css acording to a url variable, using jqURL plugin. for some reason this does not work for me: $(function(){ var n= $.jqURL.qs(); alert(n) $("link[rel=stylesheet]").attr({href : 'n + ".css"'}); }); the alert is there for debug, and works well, so it is a matter of how i put the var in the attribute. this, for example, works fine: if(n == 'red') { $("link[rel=stylesheet]").attr({href : "red.css"});} help please

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  • How does my ASP.NET app get the SMTP settings automatically from web.config?

    - by Ryan
    I noticed that we always just are like: SmtpClient mSmtpClient = new SmtpClient(); // Send the mail message mSmtpClient.Send(mMailMessage); And the only place the credentials are set are in web.config: <system.net> <mailSettings> <smtp> <network host="xxx.xx.xxx.229" userName="xxxxxxxx" password="xxxxxxxx"/> </smtp> </mailSettings> </system.net> So my question is, how does it automagically get them out?

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  • StandardOutput.EndOfStream Hangs

    - by Ashton Halladay
    I'm starting a process within my C# application which runs a console application. I've redirected standard input and output, and am able to read a few lines via StandardOutput.ReadLine(). I'm convinced I have the ProcessStartInfo configured correctly. The console application, when started, outputs a few lines (ending with a "marker" line) and then waits for input. After receiving the input, it again outputs a few lines (ending again with a "marker" line), and so on. My intention is to read lines from it until I receive the "marker" line, at which point I know to send the appropriate input string. My problem is that, after several iterations, the program hangs. Pausing the debugger tends to place the hang within a call to StandardOutput.EndOfStream. This is the case in the following test code: while (!mProcess.StandardOutput.EndOfStream) // Program hangs here. { Console.WriteLine(mProcess.StandardOutput.ReadLine()); } When I'm testing for the "marker" line, I get the same kind of hang if I attempt to access StandardOutput.EndOfStream after reading the line: string line = ""; while (!isMarker(line)) { line = mProcess.StandardOutput.ReadLine(); } bool eos = mProcess.StandardOutput.EndOfStream; // Program hangs here. What might I be doing that causes this property to perform so horribly?

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  • [ckeditor] apply font size using execCommand

    - by Wiika
    Hi all, var wgetFrame = window.frames[0] wframeDoc = wgetFrame.document; editor.focus(); editor.execCommand('bold'); wframeDoc.execCommand('forecolor',false,'#00ff00'); wframeDoc.execCommand('JustifyCenter', false, null); wframeDoc.execCommand('fontsize', false, 15); (i use the code above as a plugin in CKEditor) bold, forecolor and JustifyCenter , they all rend corectly , the selected text is wrapped by a span element but when applying the fontsize command , the selected goes inside the font element, i know this is correct, but it need it to be inside a span element i need to know why bold, forecolor and JustifyCenter are wrapped by span and fontsize not !! and also if there another way to apply this styles ( ps : i run those commands when ckeditor is initialized, even if the editort doesn't contain any text, when u write the style definied is applied ) CKEDITOR.editorConfig = function(config) { CKEDITOR.addStylesSet('customStyles', [ { name: 'Header 1', element: 'h1' }, { name: 'Header 2', element: 'h2' }, { name: 'Header 3', element: 'h3' }, { name: 'Text', element: 'p' }, { name: 'Left Align', element: 'img', attributes: { 'class': 'ImageLeft'} }, { name: 'Right Align', element: 'img', attributes: { 'class': 'ImageRight'} } ]); }; can i apply editor.execCommand( "Header 1" ); ??

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  • CSS dropdowns on touch-based clients. Are pure CSS dropdowns going to become extinct?

    - by Galen
    My company is starting to move toward adding the iPad as a browser i have to test my work on. This got me thinking... Since touch-based clients don't have a :hover state are pure CSS dropdowns going to go away? Then i thought even if you add some javascript to make the menus popup on click... What happens when the menu item (that expands to another menu) is also a link. How do you tell the difference between a click to see the menu or a click to go to that link?

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  • Is Domain Anaemia appropriate in a Service Oriented Architecture?

    - by Stimul8d
    I want to be clear on this. When I say domain anaemia, I mean intentional domain anaemia, not accidental. In a world where most of our business logic is hidden away behind a bunch of services, is a full domain model really necessary? This is the question I've had to ask myself recently since working on a project where the "domain" model is in reality a persistence model; none of the domain objects contain any methods and this is a very intentional decision. Initially, I shuddered when I saw a library full of what are essentially type-safe data containers but after some thought it struck me that this particular system doesn't do much but basic CRUD operations, so maybe in this case this is a good choice. My problem I guess is that my experience so far has been very much focussed on a rich domain model so it threw me a little. The remainder of the domain logic is hidden away in a group of helpers, facades and factories which live in a separate assembly. I'm keen to hear what people's thoughts are on this. Obviously, the considerations for reuse of these classes are much simpler but is really that great a benefit?

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  • R: How to replace elements of a data.frame?

    - by John
    I'm trying to replace elements of a data.frame containing "#N/A" with "NULL", and I'm running into problems: foo <- data.frame("day"= c(1, 3, 5, 7), "od" = c(0.1, "#N/A", 0.4, 0.8)) indices_of_NAs <- which(foo == "#N/A") replace(foo, indices_of_NAs, "NULL") Error in [<-.data.frame(*tmp*, list, value = "NULL") : new columns would leave holes after existing columns I think that the problem is that my index is treating the data.frame as a vector, but that the replace function is treating it differently somehow, but I'm not sure what the issue is?

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  • GUI design techniques to enhance user experience

    - by aku
    What techniques do you know\use to create user-friendly GUI ? I can name following techniques that I find especially useful: Non-blocking notifications (floating dialogs like in Firefox3 or Vista's pop-up messages in tray area) Absence of "Save" button MS OneNote as an example. IM clients can save conversation history automatically Integrated search Search not only through help files but rather make UI elements searchable. Vista made a good step toward such GUI. Scout addin Microsoft Office was a really great idea. Context oriented UI (Ribbon bar in MS Office 2007) Do you implement something like listed techniques in your software? Edit: As Ryan P mentioned, one of the best way to create usable app is to put yourself in user's place. I totally agree with it, but what I want to see in this topic is specific techniques (like those I mentioned above) rather than general recommendations.

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  • looking for a proxy library

    - by gwegaweg
    i need to set up a proxy for cross-domain javascript. the problem is, i tried the simple fgets() , i discovered, javascripts are ignored and non-functional. is there a proxy library that handles all these ? it can be in any scripting language.

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  • Duplicate conflicting frameworks in cocoa plug-ins

    - by Carmen
    I am currently writing a plug-in framework for my application. I would like to be able to release plugins without having to update my application, and I intend on making the framework available for third party plugins. I am currently running into issues when two plugins ship with identical frameworks. When the plugins are loaded the runtime gets confused because the framework gets loaded twice. What is the best way to mitigate this issue?

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  • Easily digestible UI tips for developers

    - by David
    What are some key UI design tips that every developer should know? While there are a number of UI resources for developers (for example, Joel Spolsky's User Interface Design for Programmers), I'm interested in more of a bullet list that can be communicated in 1 to 2 pages. I'm interested in more tactical, day-to-day UI tips, as opposed to overarching UI design goals that would be covered in a UI design meeting (presumably attended by at least one person with a good UI sense). A collection of these tips might cover about 80% of the cases that an everyday programmer would come across.

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  • jQuery and Ajax

    - by Banderdash
    Can anyone help with a jQuery snippet that would use Ajax to pull an XML file in on page load? Have really clunky way of doing it without jQuery here: <script type="text/javascript"> function loadXMLDoc() { if (window.XMLHttpRequest) {// code for IE7+, Firefox, Chrome, Opera, Safari xmlhttp=new XMLHttpRequest(); } else {// code for IE6, IE5 xmlhttp=new ActiveXObject("Microsoft.XMLHTTP"); } xmlhttp.onreadystatechange=function() { if (xmlhttp.readyState==4 && xmlhttp.status==200) { xmlDoc=xmlhttp.responseXML; var txt=""; x=xmlDoc.getElementsByTagName("title"); for (i=0;i<x.length;i++) { txt=txt + x[i].childNodes[0].nodeValue + "<br />"; } document.getElementById("checkedIn").innerHTML=txt; } } xmlhttp.open("GET","ajax-response-data.xml",true); xmlhttp.send(); } </script> Ideally rather the having a click generate the list it would do so on page load, showing the fields from the XML (title, author, and whether it is checked in or not i.e. <book id="#" checked-in="0">) Would hug you for a solution.

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  • Don't Copy This Code

    Normally, when we release source code we're hoping that other people will build on it and improve it. Today's release of Jarlsberg , a small yet full-featured microblogging...

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