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  • The Social Business Thought Leaders - Esteban Kolsky

    - by kellsey.ruppel
    Esteban Kolsky's presentation at the Social Business Forum 2012 was meaningfully titled “Everything you wanted to know about Customer Service using Social but had no one to ask”.  A recent survey by ThinkJar, Kolsky’s independent analyst firm, reported how more than 90% of the interviewed companies consider embracing social channels in customer service the right thing to do for the business and its customers. These numbers shouldn't be too surprising given the popularity of services such as Twitter and Facebook (59% and 60% respectively in the survey) among organizations, the power consumers are gaining online and the 40% preference they have to escalate issues on social services. Moreover, both large enterprises and small businesses are realizing how customer retention is cheaper and easier than customer acquisition. Many companies are looking at communities and social networks as an opportunity to drive loyalty, satisfaction and word of mouth. However, in this early phase the way they are preparing to launch social support appears to be lacking at best: 66% have no defined processes for customer service over social channels 68% were not able to estimate ROI before deploying social in customer service Only 8% found the expected ROI Most of the projects are stuck in the pilot or testing phase In his interview for the Social Business Thought-Leaders, Esteban discusses how to turn social media hype in business gains by touching upon some of the hottest topics organizations face when approaching social support: How to go from social media monitoring to actionable insights How Social CRM should be best positioned in regard to traditional CRM The importance of integrating social data to transactional data  Conversations with customer service organizations points to 2012 as the year of "understanding what social means for supporting customers". Will 2013 be the year it all becomes reality? We invite you to listen to Esteban Kolsky's interview to understand how to most effectively develop cross-channel strategies that include social channels and improve both customer satisfaction and the overall customer experience.

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  • Django: test failing on a view with @login_required

    - by Esteban Feldman
    Hi all, I'm trying to build a test for a view that's decorated with @login_required, since I failed to make it work, I did a simple test and still can't make it pass. Here is the code for the simple test and the view: def test_login(self): user = self._create_new_user() self.assertTrue(user.is_active) login = self.client.login(username=user.username, password=self.data['password1']) self.failUnless(login, 'Could not log in') response = self.client.get('/accounts/testlogin/') self.assertEqual(response.status_code, 200) @login_required def testlogin(request): print 'testlogin !! ' return HttpResponse('OK') _create_new_user() is saving the user and there is a test inside that method to see that is working. The test fails in the response.status_code, returning 302 and the response instance is of a HttpResponseRedirect, is redirecting it as if not logged in. Any clue? I'm missing something? Regards Esteban

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  • Google Webmaster Tools reports fake 404 errors

    - by Edgar Quintero
    I have a website where Google Webmaster Tools reports 15,000 links as 404 errors. However, all links return a 200 when I visit them. The problem is, that eventhough I can visit these pages and return a 200, all those 15,000 pages won't index in Google. They aren't appearing in search results. These are constant errors Google Webmaster Tools keeps reporting and I'm not sure what the problem is. We've thought of a DNS issue, but it shouldn't be a DNS issue, because if it were, no page would be indexed (I have 10,000 perfectly indexed). Regarding URL parameters, my pages do not share a similarity in URL parameters that can make it obvious to me what could be causing the error.

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  • How to scroll in the physical world AndEngine?

    - by Esteban Quintero
    I am using andengine to make a game where a sprite (player) is going up across the stage, this is my world. final Rectangle ground = new Rectangle(0, CAMERA_HEIGHT - 2, CAMERA_WIDTH, 2, vertexBufferObjectManager); final Rectangle roof = new Rectangle(0, 0, CAMERA_WIDTH, 2, vertexBufferObjectManager); final Rectangle left = new Rectangle(0, 0, 2, CAMERA_HEIGHT, vertexBufferObjectManager); final Rectangle right = new Rectangle(CAMERA_WIDTH - 2, 0, 2, CAMERA_HEIGHT, vertexBufferObjectManager); final FixtureDef wallFixtureDef = PhysicsFactory.createFixtureDef(0, 0.5f, 0.5f); PhysicsFactory.createBoxBody(this.mPhysicsWorld, ground, BodyType.StaticBody, wallFixtureDef); PhysicsFactory.createBoxBody(this.mPhysicsWorld, roof, BodyType.StaticBody, wallFixtureDef); PhysicsFactory.createBoxBody(this.mPhysicsWorld, left, BodyType.StaticBody, wallFixtureDef); PhysicsFactory.createBoxBody(this.mPhysicsWorld, right, BodyType.StaticBody, wallFixtureDef); /* Create two sprits and add it to the scene. */ this.mScene.setBackground(autoParallaxBackground); this.mScene.attachChild(ground); this.mScene.attachChild(roof); this.mScene.attachChild(left); this.mScene.attachChild(right); this.mScene.registerUpdateHandler(this.mPhysicsWorld); The problem is that if the sprite reaches up and hits the wall, as I scroll here?

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  • How do I scroll to follow my sprite in the physical world?

    - by Esteban Quintero
    I am using andengine to make a game where a sprite (player) is going up across the stage, and I want the camera to stay centred on the sprite the entire time. This is my world so far: final Rectangle ground = new Rectangle(0, CAMERA_HEIGHT - 2, CAMERA_WIDTH, 2, vertexBufferObjectManager); final Rectangle roof = new Rectangle(0, 0, CAMERA_WIDTH, 2, vertexBufferObjectManager); final Rectangle left = new Rectangle(0, 0, 2, CAMERA_HEIGHT, vertexBufferObjectManager); final Rectangle right = new Rectangle(CAMERA_WIDTH - 2, 0, 2, CAMERA_HEIGHT, vertexBufferObjectManager); final FixtureDef wallFixtureDef = PhysicsFactory.createFixtureDef(0, 0.5f, 0.5f); PhysicsFactory.createBoxBody(this.mPhysicsWorld, ground, BodyType.StaticBody, wallFixtureDef); PhysicsFactory.createBoxBody(this.mPhysicsWorld, roof, BodyType.StaticBody, wallFixtureDef); PhysicsFactory.createBoxBody(this.mPhysicsWorld, left, BodyType.StaticBody, wallFixtureDef); PhysicsFactory.createBoxBody(this.mPhysicsWorld, right, BodyType.StaticBody, wallFixtureDef); /* Create two sprits and add it to the scene. */ this.mScene.setBackground(autoParallaxBackground); this.mScene.attachChild(ground); this.mScene.attachChild(roof); this.mScene.attachChild(left); this.mScene.attachChild(right); this.mScene.registerUpdateHandler(this.mPhysicsWorld); The problem is that when the sprite reaches the top wall, it crashes. How can I fix this?

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  • Is it safe to block redirected (but still linked) URLs with robots.txt?

    - by Edgar Quintero
    I have a website that has all URLs optimized and 301 redirected from nasty URLs to clean ones. However, everywhere throughout the site the unclean URLs are linked in menus, content, products, etc. Google currently has all clean URLs indexed, along with a few unclean URLs too. So the site still has linked everywhere the old URLs (ideally this wouldn't be the case but this is how it is ATM). I would like to block the unclean URLs with robots.txt. The question: if I block these unclean URLs with the robots.txt, when the entire website is linked with them (but they all redirect to the clean version), will this affect the indexing status at all?

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  • Council for the Development of a jumping game!

    - by Esteban Quintero
    I want to create platforms on the stage, where a sprite is jumping on them. something like this http://itunes.apple.com/es/app/doodle-jump-cuidado-extremadamente/id307727765?mt=8 I would like some guidance to do so. 1) what is the best way to simulate the jump? (Velocity or EnityModifier) 2) as platforms rabdom I can generate, with no overlap? 3) should move the camera or the sprites of the stage?

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  • subprocess installed post-installation script returned error exit code 1

    - by Laura quintero
    I had installed snort on ubuntu 11.04 and uninstall it because I had problems, to reinstall it leaves a problem: Reading package lists ... done Building dependency tree Reading state information ... done Calculating upgrade ... ready 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. 0 B will be used for additional disk space after this operation. Do you want to continue [S / n]? s Configuring snort (2.8.5.2-9.1) ... * Stopping Network Intrusion Detection System snort * - No running snort instance found * Starting Network Intrusion Detection System snort [fail] invoke-rc.d: initscript snort, action "start" failed. dpkg: error processing snort (- configure): subprocess installed post-installation script returned error exit code 1 Errors were encountered while processing: snort E: Sub-process / usr / bin / dpkg Returned an error code (1) any solution? Commands allready used apt-get clean apt-get remove snort sudo apt-get dist-upgrade dpkg - remove - force-remove-reinstreq snort and nothing.

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  • How do I scroll in the physical world?

    - by Esteban Quintero
    I am using andengine to make a game where a sprite (player) is going up across the stage, this is my world. final Rectangle ground = new Rectangle(0, CAMERA_HEIGHT - 2, CAMERA_WIDTH, 2, vertexBufferObjectManager); final Rectangle roof = new Rectangle(0, 0, CAMERA_WIDTH, 2, vertexBufferObjectManager); final Rectangle left = new Rectangle(0, 0, 2, CAMERA_HEIGHT, vertexBufferObjectManager); final Rectangle right = new Rectangle(CAMERA_WIDTH - 2, 0, 2, CAMERA_HEIGHT, vertexBufferObjectManager); final FixtureDef wallFixtureDef = PhysicsFactory.createFixtureDef(0, 0.5f, 0.5f); PhysicsFactory.createBoxBody(this.mPhysicsWorld, ground, BodyType.StaticBody, wallFixtureDef); PhysicsFactory.createBoxBody(this.mPhysicsWorld, roof, BodyType.StaticBody, wallFixtureDef); PhysicsFactory.createBoxBody(this.mPhysicsWorld, left, BodyType.StaticBody, wallFixtureDef); PhysicsFactory.createBoxBody(this.mPhysicsWorld, right, BodyType.StaticBody, wallFixtureDef); /* Create two sprits and add it to the scene. */ this.mScene.setBackground(autoParallaxBackground); this.mScene.attachChild(ground); this.mScene.attachChild(roof); this.mScene.attachChild(left); this.mScene.attachChild(right); this.mScene.registerUpdateHandler(this.mPhysicsWorld); The problem is that if the sprite reaches up and hits the wall, as I scroll here?

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  • Is it safe to Block These URLs with Robots.txt?

    - by Edgar Quintero
    I have a website that has all URLs optimized and 301 redirected from nasty URLs to clean ones. However, everywhere throughout the site the unclean URLs are linked in menus, content, products, etc. Google currently has all clean URLs indexed, along with a few unclean URLs too. So the site still has linked everywhere the old URLs (ideally this wouldn't be the case but this is how it is ATM). I would like to block the unclean URLs with robots.txt. The question: If I block these unclean URLs with the robots.txt, when the entire website is linked with them (but they all redirect to the clean version), will this affect the indexing status at all?

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  • Can't connect Gtalk from external services like meebo, or clients like iChat and Adium

    - by Juan Esteban Pemberthy
    I've been using Gtalk from the beginning, usually with the clients Adium and iChat, but suddenly my account stop working for those clients and other external services like meebo.com, the weird thing (for me) is that my username and password is fine since I can login without problems to any other service like Gmail, and from there I can use talk, the windows official client also works, any clues on what's going on?

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  • Which Programming Language Should I Learn?

    - by Esteban Araya
    I've decided, for educational purposes, I want to learn a new language every 2 years or so. Which language should I learn first? Why? I'm proficient with C, C# and Java. Other than that, I really haven't done much with any other languages. Thanks! Edit: Thanks to all of those that recommended functional languages. Making the mental switch to a functional language seems hard. How did you overcome your instinct to keep doing things in a procedural manner?

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  • To keep my own versioned app or not.

    - by Esteban Feldman
    Hi all. I need some opinions here. I'm working on a Django project using buildout to get the dependencies, etc... I use mercurial as DVCS. Now... I need to customize one of the dependencies, so I can do one of the following: (* The changes may not be useful for everyone else.) 1- Do a fork of the project in (github, bitbucket, etc...) maintain my version, and get the dependency with (mercurial or git) recipe. 2- Clone the project, put it in the PYTHONPATH, erase DVCS dirs and add it to my projects version. So every change will be private. Here I need to erase all the info from their DVCS or something. Any other you can think of. I'm missing something? I'm too off? Thanks!

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  • Does mercurial-server support subrepo?

    - by Esteban Feldman
    I installed mercurial-server on one of my machines, cloned my project there, it has 3 subrepos, and when I try to clone it back to another location I get an error: remote: mercurial-server: Cannot create repo under existing repo abort: no suitable response from remote hg! So I'm starting to think that mercurial-server doesn't handle subrepo. Any clue?

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  • Django: text fixture fails to load

    - by Esteban Feldman
    Hi all, Did a dumpdata of my project, then in my new test I added it to fixtures. from django.test import TestCase class TestGoal(TestCase): fixtures = ['test_data.json'] def test_goal(self): """ Tests that 1 + 1 always equals 2. """ self.failUnlessEqual(1 + 1, 2) When running the test I get: Problem installing fixture 'XXX/fixtures/test_data.json': DoesNotExist: XXX matching query does not exist. But manually doing loaddata works fine does not when the db is empty. I do a dropdb, createdb a simple syncdb the try loaddata and it fails, same error. Any clue? Python version 2.6.5, Django 1.1.1

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  • When should I use a struct instead of a class?

    - by Esteban Araya
    MSDN says that you should use structs when you need lightweight objects. Are there any other scenarios when a struct is preferable over a class? Edit: Some people have forgotten that: 1. structs can have methods! 2. structs have no inheritance capabilites. Another Edit: I understand the technical differences, I just don't have a good feel for WHEN to use a struct.

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  • Oracle Launches Something Cool for CRM

    - by andrea.mulder
    By Esteban Kolsky, CRM Intelligence and Strategy, March 31 Remember CRM? That stuff we used to do before Social CRM? The stuff that most people still do and need to continue to improve? Oracle does. Today they announced three CRM things: Siebel OnDemand release 17 with some clever life sciences complements, additions to the Oracle eBusiness Suite, and the Social Services Suite for Governments (part of a Siebel 8.2 release). I used to cover CRM and Government in a past life and I know that Social Services delivery is very complicated. For additional insights, read here.

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  • The Social Business Thought Leaders

    - by kellsey.ruppel
    Enterprise Gamification, Big Data, Social Support, Total Customer Experience, Pull Organizations, Social Business. Are these purely the latest buzzwords to enter the market or significant trends that companies should keep an eye on? Oracle recently sponsored and presented at the 5th Social Business Forum, one of the largest European events on the use of social media as a business tool and accelerator. Through the participation of dozens of practitioners, experts and customer success stories, the conference demonstrated how a perfect storm of technology, management and cultural change is pushing peer-to-peer conversations deep into business processes. It is clear that Social Business is serving as a new propellant of agility, efficiency and reactivity. According to Deloitte and MIT what we have learned to call Social Business is considered important in the next 3 years by 86% of managers (see Social Business: What Are Companies Really Doing?, MIT Sloan Management Review and Deloitte). McKinsey further estimates the value that can be unlocked in terms of knowledge-worker productivity, consumer insights, product co-creation, improved sales, marketing and customer service up to $1300B (See The social economy: Unlocking value and productivity through social technologies, McKinsey Global Institute). This impacts any industry, with the strongest effects seen in Media & Entertainment, Technology, Telcos and Education. For those not able to attend the Social Business Forum and also for the many friends that joined us in Milan, we decided to keep the conversation going by extracting some golden nuggets from the perspective of five of the most well-known thought-leaders in this space. Starting this week you will have the chance to view: John Hagel (Author of the Power of Pull and Co-Chairman Center for the Edge at Deloitte & Touche) Christian Finn (Senior Director, WebCenter Evangelist at Oracle) Steve Denning (Author of The Radical Management and Independent Management Consulting Professional) Esteban Kolsky (Principal & Founder at ThinkJar) Ray Wang (Principal Analyst & CEO at Constellation Research) Stay tuned to hear: How pull organizations are addressing some of the deepest challenges impacting the market. How to integrate social into existing infrastructure and processes. How to apply radical management to become more agile and profitable. About the importance of gamification as an engagement lever. The first interview with John Hagel will be published tomorrow. Don't miss it and the entire series!

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  • When OneTug Just Isn’t Enough…

    - by onefloridacoder
    I stole that from the back of a T-shirt I saw at the Orlando Code Camp 2010.  This was my first code camp and my first time volunteering for an event like this as well.  It was an awesome day.  I cannot begin to count the “aaahh”, “I did-not-know I could do that”, in the crowds and for myself.  I think it was a great day of learning for everyone at all levels.  All of the presenters were different and provided great insights into the topics they were presenting.  Here’s a list of the ones that I attended. KodeFuGuru, “Pirates vs. Ninjas” He touched on many good topics to relax some of the ways we think when we are writing out code, and still looks good, readable, etc.  As he pointed out in all of his examples, we might not always realize everything that’s going on under the covers.  He exposed a bug in his own code, and verbalized the mental gymnastics he went through when he knew there was something wrong with one of his IEnumerable implementations.  For me, it was great to hear that someone else labors over these gut reactions to code quickly snapped together, to the point that we rush to the refactor stage to fix what’s bothering us – and learn.  He has some content on extension methods that was very interesting.  My “that is so cool” moment was when he swapped out AddEntity method on an entity class and used a With extension method instead.  Some of the LINQ scales fell off my eyes at that moment, and I realized my own code could be a lot more powerful (and readable) if incorporate a few of these examples at the appropriate times.  And he cautioned as well… “don’t go crazy with this stuff”, there’s a place and time for everything.  One of his examples demo’d toward the end of the talk is on his sight where he’s chaining methods together, cool stuff. Quotes I liked: “Extension Methods - Extension methods to put features back on the model type, without impacting the type.” “Favor Declarative Code” – Check out the ? and ?? operators if you’re not already using them. “Favor Fluent Code” “Avoid Pirate Ninja Zombies!  If you see one run!” I’m definitely going to be looking at “Extract Projection” when I get into VS2010. BDD 101 – Sean Chambers http://github.com/schambers This guy had a whole host of gremlins against him, final score Sean 5, Gremlins 1.  He ran the code samples from his github repo  in the code github code viewer since the PC they school gave him to use didn’t have VS installed. He did a great job of converting the grammar between BDD and TDD, and how this style of development can be used in integration tests as well as the different types of gated builds on a CI box – he didn’t go into a discussion around CI, but we could infer that it could work. Like when we use WSSF, it does cause a class explosion to happen however the amount of code per class it limit to just covering the concern at hand – no more, no less.  As in “When I as a <Role>, expect {something} to happen, because {}”  This keeps us (the developer) from gold plating our solutions and creating less waste.  He basically keeps the code that prove out the requirement to two lines of code.  Nice. He uses SpecUnit to merge this grammar into his .NET projects and gave an overview on how this ties into writing his own BDD tests.  Some folks were familiar with Given / When / Then as story acceptance criteria and here’s how he mapped it: “Given <Context>  When <Something Happens> Then <I expect...>”  There are a few base classes and overrides in the SpecUnit framework that help with setting up the context for each test which looked very handy. Successfully Running Your Own Coding Business The speaker ran through a list of items that sounded like common sense stuff LLC, banking, separating expenses, etc.  Then moved into role playing with business owners and an ISV.  That was pretty good stuff, it pays to be a good listener all of the time even if your client is sitting on the other side of the phone tearing you head off for you – but that’s all it is, and get used to it its par for the course.  Oh, yeah always answer the phone was one simple thing that you can do to move  your business forward.  But like Cory Foy tweeted this week, “If you owe me a lot of money, don’t have a message that says your away for five weeks skiing in Colorado.”  Lots of food for thought that’s on my list of “todo’s and to-don’ts”. Speaker Idol Next, I had the pleasure of helping Russ Fustino tape this part of Code Camp as my primary volunteer opportunity that day.  You remember Russ, “know the code” from the awesome Russ’ Tool Shed series.  He did a great job orchestrating and capturing the Speaker Idol finals.   So I didn’t actually miss any sessions, but was able to see three back to back in one setting.  The idol finalists gave a 10 minute talk and very deep subjects, but different styles of talks.  No one walked away empty handed for jobs very well done.  Russ has details on his site.  The pictures and  video captured is supposed to be published on Channel 9 at a later date.  It was also a valuable experience to see what makes technical speakers effective in their talks.  I picked up quite a few speaking tips from what I heard from the judges and contestants. Design For Developers – Diane Leeper If you are a great developer, you’re probably a lousy designer.  Diane didn’t come to poke holes in what we think we can do with UI layout and design, but she provided some tools we can use to figure out metaphors for visualizing data.  If you need help with that check out Silverlight Pivot – that’s what she was getting at.  I was first introduced to her at one of John Papa’s talks last year at a Lakeland User Group meeting and she’s very passionate about design.  She was able to discuss different elements of Pivot, while to a developer is just looked cool. I believe she was providing the deck from her talk to folks after her talk, so send her an email if you’re interested.   She says she can talk about design for hours and hours – we all left that session believing her.   Rinse and Repeat Orlando Code Camp 2010 was awesome, and would totally do it again.  There were lots of folks from my shop there, and some that have left my shop to go elsewhere.  So it was a reunion of sorts and a great celebration for the simple fact that its great to be a developer and there’s a community that supports and recognizes it as well.  The sponsors were generous and the organizers were very tired, namely Esteban Garcia and Will Strohl who were responsible for making a lot of this magic happen.  And if you don’t believe me, check out the chatter on Twitter.

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