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• Why not to use StackTrace to find what method called you

  - by Alex.Davies

  Our obfuscator, SmartAssembly, does some pretty crazy reflection. It's an obfuscator, it's sort of its job to do things in the most awkward way possible. But sometimes, you can go too far. One such time is this little gem from the strings encoding feature: StackTrace stackTrace = new StackTrace(); StackFrame frame = stackTrace.GetFrame(1); Type ownerType = frame.GetMethod().DeclaringType; It's designed to find the type where the calling method is defined. A user found that strings encoding occasionally broke on x64 systems. Very strange. After some debugging (thank god for Reflector Pro, it would be impossible to debug processed assemblies without it) I found that the ownerType I got back was wrong. The reason is that the x64 JIT does tail call optimisation. This saves space on the stack, and speeds things up, by throwing away a method's stack frame if the last thing that it calls is the only thing returned. When this happens, the call to StackTrace faithfully tells you that the calling method is the one that called the one we really wanted. So using StackTrace isn't safe for anything other than debugging, and it will make your code fail in unpredictable ways. Don't use it!

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• Exposing an MVC Application Through SharePoint

  - by Damon

  Below you will find my presentation slides and demo files for my SharePoint TechFest 2010 presentation on Exposing an MVC Application through SharePoint.  One of the points I forgot to mention goes back to the performance and licensing benefits of this approach.  If you have a SharePoint box that is completely slammed, you can put the MVC application on a separate web server and essentially offload the application processing to another server.  In terms of licensing, you can leave SharePoint off that new server and just access SharePoint data via web services from the box.  This makes it a lot cheaper if you have MOSS - but if you're just running WSS then it may not have as many cost benefits.  Remember, programming against the web services is not always the easiest thing, so you have to weight the cost/benefit ratio when making such a determination.

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• SQL Query for Determining SharePoint ACL Sizes

  - by Damon Armstrong

  When a SharePoint Access Control List (ACL) size exceeds more than 64kb for a particular URL, the contents under that URL become unsearchable due to limitations in the SharePoint search engine.  The error most often seen is The Parameter is Incorrect which really helps to pinpoint the problem (its difficult to convey extreme sarcasm here, please note that it is intended).  Exceeding this limit is not unheard of – it can happen when users brute force security into working by continually overriding inherited permissions and assigning user-level access to securable objects. Once you have this issue, determining where you need to focus to fix the problem can be difficult.  Fortunately, there is a query that you can run on a content database that can help identify the issue: SELECT [SiteId],      MIN([ScopeUrl]) AS URL,      SUM(DATALENGTH([Acl]))/1024 as AclSizeKB,      COUNT(*) AS AclEntries FROM [Perms] (NOLOCK) GROUP BY siteid ORDER BY AclSizeKB DESC This query results in a list of ACL sizes and entry counts on a site-by-site basis.  You can also remove grouping to see a more granular breakdown: SELECT [ScopeUrl] AS URL,       SUM(DATALENGTH([Acl]))/1024 as AclSizeKB,      COUNT(*) AS AclEntries FROM [Perms] (NOLOCK) GROUP BY ScopeUrl ORDER BY AclSizeKB DESC

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• Microsoft Hyper-V Networking and Configuration - Part 1

  In the first of a series of articles on Hyper-V Networking, Nirmal explains Hyper-V networking and VLAN tagging, and shows how to set up a Virtual Network switch. Once this is done, the Hyper-V Virtual Network Switches can be used to connect unlimited no. of Virtual Machines.

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• What do you call an obfuscator that isn't an obfuscator?

  - by Alex.Davies

  SmartAssembly, formerly {smartassembly}, version 5 is now available as an Early Access Build. You can get it here: http://www.red-gate.com/MessageBoard/viewforum.php?f=116 We're having second thoughts about the name change though. It isn't that we like the curly brackets, far from it. The trouble is that the first rule of product naming is to name a product by what it does. SmartAssembly may make an assembly smarter, but that's not something people really google for. The trouble is, I can't think of a better name for it. That's because SmartAssembly really does two completely separate things: Obfuscates Sets up your assembly for the awesome exception reports which get sent to you whenever your application crashes. You may have been (un?)lucky enough to see one in reflector if you use it. This is what those exception reports look like when they arrive back with the developer: Look at all those local variables! If you ask me, this is much cooler than the obfuscation. So obviously we don't want to call it just "Red Gate Obfuscator" or something, because it doesn't do justice to the exception reporting. What would you call it?

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• The clock hands of the buffer cache

  - by Tony Davis

  Over a leisurely beer at our local pub, the Waggon and Horses, Phil Factor was holding forth on the esoteric, but strangely poetic, language of SQL Server internals, riddled as it is with 'sleeping threads', 'stolen pages', and 'memory sweeps'. Generally, I remain immune to any twinge of interest in the bowels of SQL Server, reasoning that there are certain things that I don't and shouldn't need to know about SQL Server in order to use it successfully. Suddenly, however, my attention was grabbed by his mention of the 'clock hands of the buffer cache'. Back at the office, I succumbed to a moment of weakness and opened up Google. He wasn't lying. SQL Server maintains various memory buffers, or caches. For example, the plan cache stores recently-used execution plans. The data cache in the buffer pool stores frequently-used pages, ensuring that they may be read from memory rather than via expensive physical disk reads. These memory stores are classic LRU (Least Recently Updated) buffers, meaning that, for example, the least frequently used pages in the data cache become candidates for eviction (after first writing the page to disk if it has changed since being read into the cache). SQL Server clearly needs some mechanism to track which pages are candidates for being cleared out of a given cache, when it is getting too large, and it is this mechanism that is somewhat more labyrinthine than I previously imagined. Each page that is loaded into the cache has a counter, a miniature "wristwatch", which records how recently it was last used. This wristwatch gets reset to "present time", each time a page gets updated and then as the page 'ages' it clicks down towards zero, at which point the page can be removed from the cache. But what is SQL Server is suffering memory pressure and urgently needs to free up more space than is represented by zero-counter pages (or plans etc.)? This is where our 'clock hands' come in. Each cache has associated with it a "memory clock". Like most conventional clocks, it has two hands; one "external" clock hand, and one "internal". Slava Oks is very particular in stressing that these names have "nothing to do with the equivalent types of memory pressure". He's right, but the names do, in that peculiar Microsoft tradition, seem designed to confuse. The hands do relate to memory pressure; the cache "eviction policy" is determined by both global and local memory pressures on SQL Server. The "external" clock hand responds to global memory pressure, in other words pressure on SQL Server to reduce the size of its memory caches as a whole. Global memory pressure – which just to confuse things further seems sometimes to be referred to as physical memory pressure – can be either external (from the OS) or internal (from the process itself, e.g. due to limited virtual address space). The internal clock hand responds to local memory pressure, in other words the need to reduce the size of a single, specific cache. So, for example, if a particular cache, such as the plan cache, reaches a defined "pressure limit" the internal clock hand will start to turn and a memory sweep will be performed on that cache in order to remove plans from the memory store. During each sweep of the hands, the usage counter on the cache entry is reduced in value, effectively moving its "last used" time to further in the past (in effect, setting back the wrist watch on the page a couple of hours) and increasing the likelihood that it can be aged out of the cache. There is even a special Dynamic Management View, sys.dm_os_memory_cache_clock_hands, which allows you to interrogate the passage of the clock hands. Frequently turning hands equates to excessive memory pressure, which will lead to performance problems. Two hours later, I emerged from this rather frightening journey into the heart of SQL Server memory management, fascinated but still unsure if I'd learned anything that I'd put to any practical use. However, I certainly began to agree that there is something almost Tolkeinian in the language of the deep recesses of SQL Server. Cheers, Tony.

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• Welcome to Jackstown

  - by fatherjack

  I live in a small town, the population count isn't that great but let me introduce you to some of the population. We'll start with Martin the Doc, he fixes up anything that gets poorly, so much so that he could be classed as the doctor, the vet and even the garage mechanic. He's got a reputation that he can fix anything and that hasn't been proved wrong yet. He's great friends with Brian (who gets called "Brains") the teacher who seems to have a sound understanding of any topic you care to pass his way. If he isn't sure he tells you and then goes to find out and comes back with a full answer real quick. Its good to have that sort of research capability close at hand. Brains is also great at encouraging anyone who needs a bit of support to get them up to speed and working on their jobs. Steve sees Brains regularly, that's because he is the librarian, he keeps all sorts of reading material and nowadays there's even video to watch about any topic you like. Steve keeps scouring all sorts of places to get the content that's needed and he keeps it in good order so that what ever is needed can be found quickly. He also has to make sure that old stuff gets marked as probably out of date so that anyone reading it wont get mislead. Over the road from him is Greg, he's the town crier. We don't have a newspaper here so Greg keeps us all informed of what's going on "out of town" - what new stuff we might make use of and what wont work in a small place like this. If we are interested he goes ahead and gets people in to demonstrate their products  and tell us about the details. Greg is pretty good at getting us discounts too. Now Greg's brother Ian works for the mayors office in the "waste management department" nowadays its all about the recycling but he still has to make sure that the stuff that cant be used any more gets disposed of properly. It depends on the type of waste he's dealing with that decides how it need to be treated and he has to know a lot about the different methods and when to use which ones. There are two people that keep the peace in town, Brent is the detective, investigating wrong doings and applying justice where necessary and Bart is the diplomat who smooths things over when any people have a dispute or disagreement. Brent is meticulous in his investigations and fair in the way he handles any situation he finds. Discretion is his byword. There's a rumour that Bart used to work for the United Nations but what ever his history there is no denying his ability to get apparently irreconcilable parties working together to their combined benefit. Someone who works closely with Bart is Brad, he is the translator in town. He has several languages that he can converse in but he can also explain things from someone's point of view or  and make it understandable to someone else. To keep things on the straight and narrow from a legal perspective is Ben the solicitor, making sure we all abide by the rules.Two people who make for an interesting evening's conversation if you get them together are Aaron and Grant, Aaron is the local planning inspector and Grant is an inventor of some reputation. Anything being constructed around here needs Aarons agreement. He's quite flexible in his rules though; if you can justify what you want to do with solid logic but he wont stand for any development going on without his inclusion. That gets a demolition notice and there's no argument. Grant as I mentioned is the inventor in town, if something can be improved or created then Grant is your man. He mainly works on his own but isnt averse to getting specific advice and assistance from specialist from out of town if they can help him finish his creations.There aren't too many people left for you to meet in the town, there's Rob, he's an ex professional sportsman. He played Hockey, Football, Cricket, you name it. He was in his element as goal keeper / wicket keeper and that shows in his personal life. He just goes about his business and people often don't even know that he's helped them. Really low profile, doesn't get any glory but saves people from lots of problems, even disasters on occasion. There goes Neil, he's a bit of an odd person, some people say he's gifted with special clairvoyant powers, personally I think he's got his ear to the ground and knows where to find out the important news as soon as its made public. Anyone getting a visit from Neil is best off to follow his advice though, he's usually spot on and you wont be caught by surprise if you follow his recommendations – wherever it comes from.Poor old Andrew is the last person to introduce you to. Andrew doesn't show himself too often but when he does it seems that people find a reason to blame him for their problems, whether he had anything to do with their predicament or not. In all honesty, without fail, and to his great credit, he takes it in good grace and never retaliates or gets annoyed when he's out and about.  It pays off too as its very often the case that those who were blaming him recently suddenly find they need his help and they readily forget the issues pretty rapidly.And then there's me, what do I do in town? Well, I'm just a DBA with a lot of hats. (Jackstown Pop. 1)

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• Windows Phone 8, possible tablets and what the latest update might mean

  - by Roger Hart

  Microsoft have just announced an update to Windows Phone 8. As one of the five, maybe six people who actually bought a WP8 handset I found this interesting. Then I read the blog post about it, and rushed off to write somewhat less than a thousand words about a single picture. The blog post announces an extra column of tiles on the start screen, and support for higher resolutions. If we ignore all the usual flummery about how this will make your life better, that (and the rotation lock) sounds a little like stage setting for tablets. Looking at the preview screenshot, I started to wonder. What it’s called Phablet_5F00_StartScreenProductivity_5F00_01_5F00_072A1240.jpg Pretty conclusive. If you can brand something a “phablet” and sleep at night you’re made of sterner stuff than I am, but that’s beside the point. It’s explicit in the post that Microsoft are expecting a broader range of form factors for WP8, but they stop short of quite calling out tablet size. The extra columns and resolution definitely back that up, so why stop at a 6 inch “phablet”? Sadly, the string of numbers there don’t really look like a Lumia model number – that would be a bit tendentious even for a speculative blog post about a single screenshot. “Productivity” is interesting too. I get into this a bit more below, but this is a pretty clear pitch for a business device. What it looks like Something that would look quite decent on a 7 inch screen, but something a bit too vertical to go toe-to-toe with the Surface. Certainly, it would look a lot better on a large-factor phone than any of the current models. Those tiles are going to get cramped and a bit ugly if the handsets aren’t getting bigger. What’s on it You have a bunch of missed calls, you rarely text, use a stocks app, and your budget spreadsheet and meeting notes are a thumb-reach away. Outlook is your main form of email. You care enough about LinkedIn to not only install its app but give it a huge live tile. There’s no beating about the bush here, the implicit persona is a corporate exec. With Nokia in the bag and Blackberry pushing daisies, that may not be a stupid play. There’s almost certainly a niche there if they can parlay their corporate credentials into filling it before BYOD (which functionally means an iPhone) reaches the late adopters. The really quite slick WP8 Office implementation ought to help here. This is the face they’ve chosen to present, the cultural milieu they’re normalizing for Windows Phone. It’s an iPhone for Serious Business Grown-ups. Could work, I guess. Does it mean anything? Is the latest WP8 update a sign that we can expect to see tablets running Windows Phone rather than WinRT? Well, WinRT tablets haven’t exactly taken off but I’m not quite going to make a leap like that just from a file name and a column of icons. I feel pretty safe, however, conjecturing that Microsoft would like to squeeze a WP8 “phablet” into the palm of every exec who’s ever grumbled about their Blackberry, and this release might get them a bit closer. If it works well incrementing up to larger devices, then that could be a fair hedge against WinRt crashing and burning any harder in the marketplace.

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• Reg Gets a Job at Red Gate (and what happens behind the scenes)

  - by red(at)work

  Mr Reg Gater works at one of Cambridge’s many high-tech companies. He doesn’t love his job, but he puts up with it because... well, it could be worse. Every day he drives to work around the Red Gate roundabout, wondering what his boss is going to blame him for today, and wondering if there could be a better job out there for him. By late morning he already feels like handing his notice in. He got the hacky look from his boss for being 5 minutes late, and then they ran out of tea. Again. He goes to the local sandwich shop for lunch, and picks up a Red Gate job menu and a Book of Red Gate while he’s waiting for his order. That night, he goes along to Cambridge Geek Nights and sees some very enthusiastic Red Gaters talking about the work they do; it sounds interesting and, of all things, fun. He takes a quick look at the job vacancies on the Red Gate website, and an hour later realises he’s still there – looking at videos, photos and people profiles. He especially likes the Red Gate’s Got Talent page, and is very impressed with Simon Johnson’s marathon time. He thinks that he’d quite like to work with such awesome people. It just so happens that Red Gate recently decided that they wanted to hire another hot shot team member. Behind the scenes, the wheels were set in motion: the recruitment team met with the hiring manager to understand exactly what they’re looking for, and to decide what interview tests to do, who will do the interviews, and to kick-start any interview training those people might need. Next up, a job description and job advert were written, and the job was put on the market. Reg applies, and his CV lands in the Recruitment team’s inbox and they open it up with eager anticipation that Reg could be the next awesome new starter. He looks good, and in a jiffy they’ve arranged an interview. Reg arrives for his interview, and is greeted by a smiley receptionist. She offers him a selection of drinks and he feels instantly relaxed. A couple of interviews and an assessment later, he gets a job offer. We make his day and he makes ours by accepting, and becoming one of the 60 new starters so far this year. Behind the scenes, things start moving all over again. The HR team arranges for a “Welcome” goodie box to be whisked out to him, prepares his contract, sends an email to Information Services (Or IS for short - we’ll come back to them), keeps in touch with Reg to make sure he knows what to expect on his first day, and of course asks him to fill in the all-important wiki questionnaire so his new colleagues can start to get to know him before he even joins. Meanwhile, the IS team see an email in SupportWorks from HR. They see that Reg will be starting in the sales team in a few days’ time, and they know exactly what to do. They pull out a new machine, and within minutes have used their automated deployment software to install every piece of software that a new recruit could ever need. They also check with Reg’s new manager to see if he has any special requirements that they could help with. Reg starts and is amazed to find a fully configured machine sitting on his desk, complete with stationery and all the other tools he’ll need to do his job. He feels even more cared for after he gets a workstation assessment, and realises he’d be comfier with an ergonomic keyboard and a footstool. They arrive minutes later, just like that. His manager starts him off on his induction and sales training. Along with job-specific training, he’ll also have a buddy to help him find his feet, and loads of pre-arranged demos and introductions. Reg settles in nicely, and is great at his job. He enjoys the canteen, and regularly eats one of the 40,000 meals provided each year. He gets used to the selection of teas that are available, develops a taste for champagne launch parties, and has his fair share of the 25,000 cups of coffee downed at Red Gate towers each year. He goes along to some Feel Good Fund events, and donates a little something to charity in exchange for a turn on the chocolate fountain. He’s looking a little scruffy, so he decides to get his hair cut in between meetings, just in time for the Red Gate birthday company photo. Reg starts a new project: identifying existing customers to up-sell to new bundles. He talks with the web team to generate lists of qualifying customers who haven’t recently been sent marketing emails, and sends emails out, using a new in-house developed tool to schedule follow-up calls in CRM for the same group. The customer responds, saying they’d like to upgrade but are having a licensing problem – Reg sends the issue to Support, and it gets routed to the web team. The team identifies a workaround, and the bug gets scheduled into the next maintenance release in a fortnight’s time (hey; they got lucky). With all the new stuff Reg is working on, he realises that he’d be way more efficient if he had a third monitor. He speaks to IS and they get him one - no argument. He also needs a test machine and then some extra memory. Done. He then thinks he needs an iPad, and goes to ask for one. He gets told to stop pushing his luck. Some time later, Reg’s wife has a baby, so Reg gets 2 weeks of paid paternity leave and a bunch of flowers sent to his house. He signs up to the childcare scheme so that he doesn’t have to pay National Insurance on the first £243 of his childcare. The accounts team makes it all happen seamlessly, as they did with his Give As You Earn payments, which come out of his wages and go straight to his favorite charity. Reg’s sales career is going well. He’s grateful for the help that he gets from the product support team. How do they answer all those 900-ish support calls so effortlessly each month? He’s impressed with the patches that are sent out to customers who find “interesting behavior” in their tools, and to the customers who just must have that new feature. A little later in his career at Red Gate, Reg decides that he’d like to learn about management. He goes on some management training specially customised for Red Gate, joins the Management Book Club, and gets together with other new managers to brainstorm how to get the most out of one to one meetings with his team. Reg decides to go for a game of Foosball to celebrate his good fortune with his team, and has to wait for Finance to finish. While he’s waiting, he reflects on the wonderful time he’s had at Red Gate. He can’t put his finger on what it is exactly, but he knows he’s on to a good thing. All of the stuff that happened to Reg didn’t just happen magically. We’ve got teams of people working relentlessly behind the scenes to make sure that everyone here is comfortable, safe, well fed and caffeinated to the max.

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• Time to Check Your Servers

  - by fatherjack

  Do you know how to find the time that your SQL Server started? Since SQL Server 2008 you can use: SELECT sqlserver_start_timeFROM sys.dm_os_sys_info On one of my servers this gives me: This is great, and can be used in lots of ways. I happened across the [sys].[dm_exec_requests]view the other day and out of curiosity ran the query SELECT MIN(start_time) AS [start time]FROM [sys].[dm_exec_requests] AS der And I was surprised to see the result as: Almost exactly an hour different. Now as...(read more)

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• SQLBeat Podcast – Episode 7 – Niko Neugebauer, Linguist, SQL MVP and Hekaton Lover

  - by SQLBeat

  In this episode of the SQLBeat Podcast I steal Niko Neugebaur away from his guarded post at the PASS Community Zone at Summit 2012 in Seattle to chat with me about several intriguing topics. Mainly we discuss Hekaton and in memory databases, languages of all sorts, Microsoft’s direction, Reporting Services and Java. Or was that Java Script? Probably best that I stick with what I know and that is SQL Server. Niko, as always, is thoughtful and straightforward, congenial and honest. I like that about him and I know you will too. Enjoy! Download the MP3

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• Optimizing Memory Usage in a .NET Application with ANTS Memory Profiler

  Most people have encountered an OutOfMemory problem at some point or other, and these people know that tracking down the source of the problem is often a time-consuming and frustrating task. Florian Standhartinger gives us a walkthrough of how he used the ANTS Memory Profiler to help make an otherwise painful task that little bit less troublesome.

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• A Slice of Raspberry Pi

  - by Phil Factor

  Guest editorial for the ITPro/SysAdmin newsletter The Raspberry Pi Foundation has done a superb design job on their new $35 network-enabled Linux computer. This tiny machine, incorporating an ARM processor on a Broadcom BCM2835 multimedia chip, aims to put the fun back into learning computing. The public response has been overwhelmingly positive.Note that aim: "…to put the fun back". Education in Information Technology is in dire straits. It always has been, but seems to have deteriorated further still, even in the face of improved provision of equipment.In many countries, the government controls the curriculum. It predicted a shortage in office-based IT skills, and so geared the ICT curriculum toward mind-numbing training in word-processing and spreadsheet skills. Instead, the shortage has turned out to be in people with an engineering-mindset, who can solve problems with whatever technologies are available and learn new techniques quickly, in a rapidly-changing field.In retrospect, the assumption that specific training was required rather than an education was an idiotic response to the arrival of mainstream information technology. As a result, ICT became a disaster area, which discouraged a generation of youngsters from a career in IT, and thereby led directly to the shortage of people with the skills that are required to exploit the potential of Information Technology..Raspberry Pi aims to reverse the trend. This is a rig that is geared to fast graphics in high resolution. It is no toy. It should be a superb games machine. However, the use of Fedora, Debian, or Arch Linux ARM shows the more serious educational intent behind the Foundation's work. It looks like it will even do some office work too!So, get hold of any power supply that provides a 5VDC source at the required 700mA; an old Blackberry charger will do or, alternatively, it will run off four AA cells. You'll need a USB hub to support the mouse and keyboard, and maybe a hard drive. You'll want a DVI monitor (with audio out) or TV (sound and video). You'll also need to be able to cope with wired Ethernet 10/100, if you want networking.With this lot assembled, stick the paraphernalia on the back of the HDTV with Blu Tack, get a nice keyboard, and you have a classy Linux-based home computer. The major cost is in the T.V and the keyboard. If you're not already writing software for this platform, then maybe, at a time when some countries are talking of orders in the millions, you should consider it.

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• Using LINQ Lambda Expressions to Design Customizable Generic Components

  LINQ makes code easier to write and maintain by abstracting the data source. It provides a uniform way to handle widely diverse data structures within an application. LINQ’s Lambda syntax is clever enough even to allow you to create generic building blocks with hooks into which you can inject arbitrary functions. Michael Sorens explains, and demonstrates with examples.

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• Using SQL Sentry Plan Explorer

  - by fatherjack

  LiveJournal Tags: How To,SSMS,Tips and tricks,Execution Plans This is a quick tip that I hope will help you use SQL Sentry's Plan Explorer tool. It's a really great tool for viewing Execution Plans - something that SSMS isn't too great at. If you don't have the tool then you can download it for free from http://www.sqlsentry.net/plan-explorer/sql-server-query-view.asp. So, just a little setup is required before I can show you the tip in full. Create a directory on your Desktop called Execution...(read more)

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• Conference networking for the socially awkward

  - by Melanie Townsend

  Do you approach a room full of strangers with excitement at all the new people you’re going to chat to over coffee and a muffin as you swap tales of how you convinced your manager to give you the day “off”? Or, do you find rooms full of strangers intimidating and begin by scouting out a place you can stand quietly and not be in someone’s way until the next session begins? If you’re on the train to extrovert city, that’s great, well done, move along. If, on the other hand, a room full of strangers who all seem to inexplicably know each other already is more challenge than opportunity, then making those connections with other professionals can be more difficult. So, here’s some advice, some gleaned from other things I’ve read online when trying to overcome my own discomfort in large groups (hopefully minus the infuriating condescension), others are just things I’ve found helpful over the years. Start small Smaller groups are less intimidating, and, now that you’ve taken the plunge to show up, it’s harder to remain inconspicuous. I find it’s easier to speak to new people once the option NOT to has been taken away. You’re there now, smile through the awkward and you’ll be forever grateful when the three people you’ve met and gotten to know here are also at that gigantic conference later on (ideally, introducing you to other people). Smile, or at the very least, stop scowling You probably don’t even know you’re doing it. If your resting face doesn’t come across as manically happy, tinge that with some social anxiety and you become one great ball of unapproachable. Normally, I wouldn’t suggest this as a problem that needs fixing, I have personally honed this face to use while travelling alone all the time. However, if you are indeed hoping to meet some useful people and get the most out of this conference, you may need to remind yourself to smile. Prepare some ice breakers This is going to sound stupid, like “no one does this right?” stupid, but, just, trust me a minute. It’s okay to prepare. You don’t need to write word-for-word questions to ask people and practice them in a mirror – that would be strange. I’m suggesting to just have an arsenal of questions to ask people if you get stuck, what session has been your favorite, which ones are you most looking forward to, have you heard X presenter speak before, what did you think of them? Even just thinking about these things in advance can help, and, as a bonus, while the other person is answering it gives you a moment to tamp down that panic, I mean breathe, I mean get to know them. You’re not alone (in the least creepy way possible) See that person in the corner clutching their phone with a mild deer in the headlights look?  That is potentially your new conference buddy. Starting with something along the lines of: I don’t know about you, the sessions here are great but I find the crowds a little tough to deal with. Mind if I park here for a second? is a decent opener. Just walking around and looking at exhibitors (if applicable) is fine, but it’s a little too easy to wander about and not actually speak to anyone if that’s all you’re doing. If joining a group of people talking is too much to start with, one-on-one can be easier. Have goals Are there people in particular you wanted to speak to? Did you have a personal goal of speaking to at least “x” new people? Are you trying to get a contact in a specific company because you want to work with them on something? Does the business have vague goals as well that you may or may not be judged on later? Making specific goals you can accomplish lets you know whether you’ve actually succeeded in your “networking pursuits” or what you need to work on more for next time. Everyone’s got their own coping technique. Some people are able to remind themselves that “humans are fundamentally social creatures” and somehow that helps them, others drink which is not really something I recommend for professional conferences but to each their own, and some focus on the fact that networking can play a big role in their career path. Just do what works for you, and if there’re any tricks you’ve found helpful over the years, please share em.

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• SQLBeat Podcast – Episode 4 – Mark Rasmussen on Machine Guns,Jelly Fish and SQL Storage Engine

  - by SQLBeat

  In this this 4th SQLBeat Podcast I talk with fellow Dane Mark Rasmussen on SQL, machine guns and jelly fish fights; apparently they are common in our homeland. Who am I kidding, I am not Danish, but I try to be in this podcast. Also, we exchange knowledge on SQL Server storage engine particulars as well as some other “internals” like password hashes and contained databases. And then it just gets weird and awesome. There is lots of background noise from people who did not realize we were recording. And I call them out and make fun of them as they deserve; well just one person who is well known in these parts. I also learn the correct (almost) pronunciation of “fjord”. Seriously, a word with an “F” followed by a “J”. And there are always the hippies and hipsters to discuss. Should be fun.

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• Why lock statements don't scale

  - by Alex.Davies

  We are going to have to stop using lock statements one day. Just like we had to stop using goto statements. The problem is similar, they're pretty easy to follow in small programs, but code with locks isn't composable. That means that small pieces of program that work in isolation can't necessarily be put together and work together. Of course actors scale fine :) Why lock statements don't scale as software gets bigger Deadlocks. You have a program with lots of threads picking up lots of locks. You already know that if two of your threads both try to pick up a lock that the other already has, they will deadlock. Your program will come to a grinding halt, and there will be fire and brimstone. "Easy!" you say, "Just make sure all the threads pick up the locks in the same order." Yes, that works. But you've broken composability. Now, to add a new lock to your code, you have to consider all the other locks already in your code and check that they are taken in the right order. Algorithm buffs will have noticed this approach means it takes quadratic time to write a program. That's bad. Why lock statements don't scale as hardware gets bigger Memory bus contention There's another headache, one that most programmers don't usually need to think about, but is going to bite us in a big way in a few years. Locking needs exclusive use of the entire system's memory bus while taking out the lock. That's not too bad for a single or dual-core system, but already for quad-core systems it's a pretty large overhead. Have a look at this blog about the .NET 4 ThreadPool for some numbers and a weird analogy (see the author's comment). Not too bad yet, but I'm scared my 1000 core machine of the future is going to go slower than my machine today! I don't know the answer to this problem yet. Maybe some kind of per-core work queue system with hierarchical work stealing. Definitely hardware support. But what I do know is that using locks specifically prevents any solution to this. We should be abstracting our code away from the details of locks as soon as possible, so we can swap in whatever solution arrives when it does. NAct uses locks at the moment. But my advice is that you code using actors (which do scale well as software gets bigger). And when there's a better way of implementing actors that'll scale well as hardware gets bigger, only NAct needs to work out how to use it, and your program will go fast on it's own.

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• Sniffing out SQL Code Smells: Inconsistent use of Symbolic names and Datatypes

  - by Phil Factor

  It is an awkward feeling. You’ve just delivered a database application that seems to be working fine in production, and you just run a few checks on it. You discover that there is a potential bug that, out of sheer good chance, hasn’t kicked in to produce an error; but it lurks, like a smoking bomb. Worse, maybe you find that the bug has started its evil work of corrupting the data, but in ways that nobody has, so far detected. You investigate, and find the damage. You are somehow going to have to repair it. Yes, it still very occasionally happens to me. It is not a nice feeling, and I do anything I can to prevent it happening. That’s why I’m interested in SQL code smells. SQL Code Smells aren’t necessarily bad practices, but just show you where to focus your attention when checking an application. Sometimes with databases the bugs can be subtle. SQL is rather like HTML: the language does its best to try to carry out your wishes, rather than to be picky about your bugs. Most of the time, this is a great benefit, but not always. One particular place where this can be detrimental is where you have implicit conversion between different data types. Most of the time it is completely harmless but we’re  concerned about the occasional time it isn’t. Let’s give an example: String truncation. Let’s give another even more frightening one, rounding errors on assignment to a number of different precision. Each requires a blog-post to explain in detail and I’m not now going to try. Just remember that it is not always a good idea to assign data to variables, parameters or even columns when they aren’t the same datatype, especially if you are relying on implicit conversion to work its magic.For details of the problem and the consequences, see here:  SR0014: Data loss might occur when casting from {Type1} to {Type2} . For any experienced Database Developer, this is a more frightening read than a Vampire Story. This is why one of the SQL Code Smells that makes me edgy, in my own or other peoples’ code, is to see parameters, variables and columns that have the same names and different datatypes. Whereas quite a lot of this is perfectly normal and natural, you need to check in case one of two things have gone wrong. Either sloppy naming, or mixed datatypes. Sure it is hard to remember whether you decided that the length of a log entry was 80 or 100 characters long, or the precision of a number. That is why a little check like this I’m going to show you is excellent for tidying up your code before you check it back into source Control! 1/ Checking Parameters only If you were just going to check parameters, you might just do this. It simply groups all the parameters, either input or output, of all the routines (e.g. stored procedures or functions) by their name and checks to see, in the HAVING clause, whether their data types are all the same. If not, it lists all the examples and their origin (the routine) Even this little check can occasionally be scarily revealing. ;WITH userParameter AS  ( SELECT   c.NAME AS ParameterName,  OBJECT_SCHEMA_NAME(c.object_ID) + '.' + OBJECT_NAME(c.object_ID) AS ObjectName,  t.name + ' '     + CASE     --we may have to put in the length            WHEN t.name IN ('char', 'varchar', 'nchar', 'nvarchar')             THEN '('               + CASE WHEN c.max_length = -1 THEN 'MAX'                ELSE CONVERT(VARCHAR(4),                    CASE WHEN t.name IN ('nchar', 'nvarchar')                      THEN c.max_length / 2 ELSE c.max_length                    END)                END + ')'         WHEN t.name IN ('decimal', 'numeric')             THEN '(' + CONVERT(VARCHAR(4), c.precision)                   + ',' + CONVERT(VARCHAR(4), c.Scale) + ')'         ELSE ''      END  --we've done with putting in the length      + CASE WHEN XML_collection_ID <> 0         THEN --deal with object schema names             '(' + CASE WHEN is_XML_Document = 1                    THEN 'DOCUMENT '                    ELSE 'CONTENT '                   END              + COALESCE(               (SELECT QUOTENAME(ss.name) + '.' + QUOTENAME(sc.name)                FROM sys.xml_schema_collections sc                INNER JOIN Sys.Schemas ss ON sc.schema_ID = ss.schema_ID                WHERE sc.xml_collection_ID = c.XML_collection_ID),'NULL') + ')'          ELSE ''         END        AS [DataType]  FROM sys.parameters c  INNER JOIN sys.types t ON c.user_Type_ID = t.user_Type_ID  WHERE OBJECT_SCHEMA_NAME(c.object_ID) <> 'sys'   AND parameter_id>0)SELECT CONVERT(CHAR(80),objectName+'.'+ParameterName),DataType FROM UserParameterWHERE ParameterName IN   (SELECT ParameterName FROM UserParameter    GROUP BY ParameterName    HAVING MIN(Datatype)<>MAX(DataType))ORDER BY ParameterName   so, in a very small example here, we have a @ClosingDelimiter variable that is only CHAR(1) when, by the looks of it, it should be up to ten characters long, or even worse, a function that should be a char(1) and seems to let in a string of ten characters. Worth investigating. Then we have a @Comment variable that can't decide whether it is a VARCHAR(2000) or a VARCHAR(MAX) 2/ Columns and Parameters Actually, once we’ve cleared up the mess we’ve made of our parameter-naming in the database we’re inspecting, we’re going to be more interested in listing both columns and parameters. We can do this by modifying the routine to list columns as well as parameters. Because of the slight complexity of creating the string version of the datatypes, we will create a fake table of both columns and parameters so that they can both be processed the same way. After all, we want the datatypes to match Unfortunately, parameters do not expose all the attributes we are interested in, such as whether they are nullable (oh yes, subtle bugs happen if this isn’t consistent for a datatype). We’ll have to leave them out for this check. Voila! A slight modification of the first routine ;WITH userObject AS  ( SELECT   Name AS DataName,--the actual name of the parameter or column ('@' removed)  --and the qualified object name of the routine  OBJECT_SCHEMA_NAME(ObjectID) + '.' + OBJECT_NAME(ObjectID) AS ObjectName,  --now the harder bit: the definition of the datatype.  TypeName + ' '     + CASE     --we may have to put in the length. e.g. CHAR (10)           WHEN TypeName IN ('char', 'varchar', 'nchar', 'nvarchar')             THEN '('               + CASE WHEN MaxLength = -1 THEN 'MAX'                ELSE CONVERT(VARCHAR(4),                    CASE WHEN TypeName IN ('nchar', 'nvarchar')                      THEN MaxLength / 2 ELSE MaxLength                    END)                END + ')'         WHEN TypeName IN ('decimal', 'numeric')--a BCD number!             THEN '(' + CONVERT(VARCHAR(4), Precision)                   + ',' + CONVERT(VARCHAR(4), Scale) + ')'         ELSE ''      END  --we've done with putting in the length      + CASE WHEN XML_collection_ID <> 0 --tush tush. XML         THEN --deal with object schema names             '(' + CASE WHEN is_XML_Document = 1                    THEN 'DOCUMENT '                    ELSE 'CONTENT '                   END              + COALESCE(               (SELECT TOP 1 QUOTENAME(ss.name) + '.' + QUOTENAME(sc.Name)                FROM sys.xml_schema_collections sc                INNER JOIN Sys.Schemas ss ON sc.schema_ID = ss.schema_ID                WHERE sc.xml_collection_ID = XML_collection_ID),'NULL') + ')'          ELSE ''         END        AS [DataType],       DataObjectType  FROM   (Select t.name AS TypeName, REPLACE(c.name,'@','') AS Name,          c.max_length AS MaxLength, c.precision AS [Precision],           c.scale AS [Scale], c.[Object_id] AS ObjectID, XML_collection_ID,          is_XML_Document,'P' AS DataobjectType  FROM sys.parameters c  INNER JOIN sys.types t ON c.user_Type_ID = t.user_Type_ID  AND parameter_id>0  UNION all  Select t.name AS TypeName, c.name AS Name, c.max_length AS MaxLength,          c.precision AS [Precision], c.scale AS [Scale],          c.[Object_id] AS ObjectID, XML_collection_ID,is_XML_Document,          'C' AS DataobjectType            FROM sys.columns c  INNER JOIN sys.types t ON c.user_Type_ID = t.user_Type_ID   WHERE OBJECT_SCHEMA_NAME(c.object_ID) <> 'sys'  )f)SELECT CONVERT(CHAR(80),objectName+'.'   + CASE WHEN DataobjectType ='P' THEN '@' ELSE '' END + DataName),DataType FROM UserObjectWHERE DataName IN   (SELECT DataName FROM UserObject   GROUP BY DataName    HAVING MIN(Datatype)<>MAX(DataType))ORDER BY DataName     Hmm. I can tell you I found quite a few minor issues with the various tabases I tested this on, and found some potential bugs that really leap out at you from the results. Here is the start of the result for AdventureWorks. Yes, AccountNumber is, for some reason, a Varchar(10) in the Customer table. Hmm. odd. Why is a city fifty characters long in that view?  The idea of the description of a colour being 256 characters long seems over-ambitious. Go down the list and you'll spot other mistakes. There are no bugs, but just mess. We started out with a listing to examine parameters, then we mixed parameters and columns. Our last listing is for a slightly more in-depth look at table columns. You’ll notice that we’ve delibarately removed the indication of whether a column is persisted, or is an identity column because that gives us false positives for our code smells. If you just want to browse your metadata for other reasons (and it can quite help in some circumstances) then uncomment them! ;WITH userColumns AS  ( SELECT   c.NAME AS columnName,  OBJECT_SCHEMA_NAME(c.object_ID) + '.' + OBJECT_NAME(c.object_ID) AS ObjectName,  REPLACE(t.name + ' '   + CASE WHEN is_computed = 1 THEN ' AS ' + --do DDL for a computed column          (SELECT definition FROM sys.computed_columns cc           WHERE cc.object_id = c.object_id AND cc.column_ID = c.column_ID)     --we may have to put in the length            WHEN t.Name IN ('char', 'varchar', 'nchar', 'nvarchar')             THEN '('               + CASE WHEN c.Max_Length = -1 THEN 'MAX'                ELSE CONVERT(VARCHAR(4),                    CASE WHEN t.Name IN ('nchar', 'nvarchar')                      THEN c.Max_Length / 2 ELSE c.Max_Length                    END)                END + ')'       WHEN t.name IN ('decimal', 'numeric')       THEN '(' + CONVERT(VARCHAR(4), c.precision) + ',' + CONVERT(VARCHAR(4), c.Scale) + ')'       ELSE ''      END + CASE WHEN c.is_rowguidcol = 1          THEN ' ROWGUIDCOL'          ELSE ''         END + CASE WHEN XML_collection_ID <> 0            THEN --deal with object schema names             '(' + CASE WHEN is_XML_Document = 1                THEN 'DOCUMENT '                ELSE 'CONTENT '               END + COALESCE((SELECT                QUOTENAME(ss.name) + '.' + QUOTENAME(sc.name)                FROM                sys.xml_schema_collections sc                INNER JOIN Sys.Schemas ss ON sc.schema_ID = ss.schema_ID                WHERE                sc.xml_collection_ID = c.XML_collection_ID),                'NULL') + ')'            ELSE ''           END + CASE WHEN is_identity = 1             THEN CASE WHEN OBJECTPROPERTY(object_id,                'IsUserTable') = 1 AND COLUMNPROPERTY(object_id,                c.name,                'IsIDNotForRepl') = 0 AND OBJECTPROPERTY(object_id,                'IsMSShipped') = 0                THEN ''                ELSE ' NOT FOR REPLICATION '               END             ELSE ''            END + CASE WHEN c.is_nullable = 0               THEN ' NOT NULL'               ELSE ' NULL'              END + CASE                WHEN c.default_object_id <> 0                THEN ' DEFAULT ' + object_Definition(c.default_object_id)                ELSE ''               END + CASE                WHEN c.collation_name IS NULL                THEN ''                WHEN c.collation_name <> (SELECT                collation_name                FROM                sys.databases                WHERE                name = DB_NAME()) COLLATE Latin1_General_CI_AS                THEN COALESCE(' COLLATE ' + c.collation_name,                '')                ELSE ''                END,'  ',' ') AS [DataType]FROM sys.columns c  INNER JOIN sys.types t ON c.user_Type_ID = t.user_Type_ID  WHERE OBJECT_SCHEMA_NAME(c.object_ID) <> 'sys')SELECT CONVERT(CHAR(80),objectName+'.'+columnName),DataType FROM UserColumnsWHERE columnName IN (SELECT columnName FROM UserColumns  GROUP BY columnName  HAVING MIN(Datatype)<>MAX(DataType))ORDER BY columnName If you take a look down the results against Adventureworks, you'll see once again that there are things to investigate, mostly, in the illustration, discrepancies between null and non-null datatypes So I here you ask, what about temporary variables within routines? If ever there was a source of elusive bugs, you'll find it there. Sadly, these temporary variables are not stored in the metadata so we'll have to find a more subtle way of flushing these out, and that will, I'm afraid, have to wait!

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• Back-sliding into Unmanaged Code

  - by Laila

  It is difficult to write about Microsoft's ambivalence to .NET without mentioning clichés about dog food.  In case you've been away a long time, you'll remember that Microsoft surprised everyone with the speed and energy with which it introduced and evangelised the .NET Framework for managed code. There was good reason for this. Once it became obvious to all that it had sleepwalked into third place as a provider of development languages, behind Borland and Sun, it reacted quickly to attract the best talent in the industry to produce a windows version of the Java runtime, with Bounds-checking, Automatic Garbage collection, structures exception handling and common data types. To develop applications for this managed runtime, it produced several excellent languages, and more are being provided. The only thing Microsoft ever got wrong was to give it a stupid name. The logical step for Microsoft would be to base the entire operating system on the .NET framework, and to re-engineer its own applications. In 2002, Bill Gates, then Microsoft Chairman and Chief Software Architect said about their plans for .NET, "This is a long-term approach. These things don't happen overnight." Now, eight years later, we're still waiting for signs of the 'long-term approach'. Microsoft's vision of an entirely managed operating system has subsided since the Vista fiasco, but stays alive yet dormant as Midori, still being developed by Microsoft Research. This is an Internet-centric fork of the singularity operating system, a research project started in 2003 to build a highly-dependable operating system in which the kernel, device drivers, and applications are all written in managed code. Midori is predicated on the prevalence of connected systems, with provisions for distributed concurrency where application components exist 'in the cloud', and supports a programming model that can tolerate cancellation, intermittent connectivity and latency. It features an entirely new security model that sandboxes applications for increased security. So have Microsoft converted its existing applications to the .NET framework? It seems not. What Windows applications can run on Mono? Very few, it seems. We all thought that .NET spelt the end of DLL Hell and the need for COM interop, but it looks as if Bill Gates' idea of 'not overnight' might stretch to a decade or more. The Operating System has shown only minimal signs of migrating to .NET. Even where the use of .NET has come to dominate, when used for server applications with IIS, IIS itself is still entirely developed in unmanaged code. This is an irritation to Microsoft's greatest supporters who committed themselves fully to the NET framework, only to find parts of the Ambivalent Microsoft Empire quietly backsliding into unmanaged code and the awful C++. It is a strategic mistake that the invigorated Apple didn't make with the Mac OS X Architecture. Cheers, Laila

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• The Politics of Junk Filtering

  - by mikef

  If the national postal service, such as the Royal Mail in the UK, were to go through your letters and throw away all the stuff it considered to be junk instead of delivering it to you, you might be rather pleased until you discovered that it took a too liberal decision about what was junk. Catalogs you'd asked for? Junk! Requests from charities? Who needs them! Parcels from competing carriers? Toss them away! The possibility for abuse for an agency that was in a monopolistic position is just too scary to tolerate. After all, the postal service could charge 'consultancy fees' to any sender who wanted to guarantee that his stuff got delivered, or they could even farm this out to other companies. Because Microsoft Outlook is just about the only email client used by the international business community in the west, its' SPAM filter is the final arbiter as to what gets read. My Outlook 2007, set to the default settings, junks all the perfectly innocent email newsletters that I subscribe to. Whereas Google Mail, Yahoo, and LIVE are all pretty accurate in detecting spam, Outlook makes all sorts of silly mistakes. The documentation speaks techno-babble about 'advanced heuristics', but the result boils down to an inaccurate mess. The more that Microsoft fiddles with it, the stickier the mess. To make matters worse, it still lets through obvious spam. The filter is occasionally updated along with other automatic 'security' updates you opt for automatic updates. As an editor for a popular online publication that provides a newsletter service, this is an obvious source of frustration. We follow all the best-practices we know about. We ensure that it is a trivial task to opt out of receiving it. We format the newsletter to the requirements of the Service Providers. We follow up, and resolve, every complaint. As a result, it gets delivered. It is galling to discover that, after all that effort, Outlook then often judges the contents to be junk on a whim, so you don't get to see it. A few days ago, Microsoft published the PST file format specification, under pressure from a European Union interoperability investigation by ECIS (the European Committee for Interoperable Systems). The objective was that other applications could then access existing PST files so as to migrate from existing Outlook installations to other solutions. Joaquín Almunia, the current competition commissioner, should now turn his attention to the more subtle problems of Microsoft Outlook. The Junk problem seems to have come from clumsy implementation of client-side spam filtering rather than from deliberate exploitation of a monopoly on the desktop email client for businesses, but it is a growing problem nonetheless. Cheers, Michael Francis

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• Making the WPeFfort

  - by Laila

  Microsoft Visual Studio 2010 will be launched on April 12th. The basic layout looks pretty much as it did, so it is not immediately obvious on first inspection that it was completely rewritten in the Windows Presentation Foundation (WPF). The current VS 2008 codebase had reached the end of its life; It was getting slow to initialize and sluggish to run, and was never going to allow for multi-monitor support or easier extensibility. It can't have been an easy decision to rewrite Visual Studio, but the gamble seems to have paid off. Although certain bugs in the betas caused some anxiety about performance, these seem to have been fixed, and the new Visual Studio is definitely faster. In rewriting the codebase, it has been possible to make obvious improvements, such as being able to run different windows on different monitors, and you only being presented with the Toolbox controls and References that are appropriate to your target .NET version. There is also an IntelliTrace debugger, and Intellisense has been improved by virtue of separating a 'Suggestion Mode' and 'Completion Mode' (with its 'Generate From.' 'Highlight References.', and 'Navigate to...' features). At the same time, there has been quite a clearout; Certain features that had been tucked away in the previous versions, such as Brief or Emacs emulation support, have been dropped. (Yes, they were being used!) There are a lot of features that didn't require the rewrite, but are welcome. It is now easier to develop WPF applications (e.g. drag-and-drop Databinding), and there is support for Azure. There are more, and better templates and the design tools are greatly improved (e.g. Expression Web, Expression Blend, WPF Sketchflow, Silverlight designer, Document Map Margin and Inline Call Hierarchy). Sharepoint is better supported, and Office apps will benefit from C#'s support of optional and named arguments, and allowing several Office Solutions within a Deployment package. Most importantly, it is a vote of confidence in the WPF. VS 2010 is the essential missing component that has been impeding the faster adoption of WPF. The fact that it is actually now written in WPF should now reassure the doubters, and convince more developers to make the move from WinForms to WPF. In using WPF, the developers of Visual Studio have had the clout to fix some issues which have been bothering WPF developers for some time (such as blurred text). Do you see a brighter future as a result of transferring from WinForms to WPF? I'd love to know what you think. Cheers, Laila

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• Finance: Friends, not foes!

  - by red@work

  After reading Phil's blog post about his experiences of working on reception, I thought I would let everyone in on one of the other customer facing roles at Red Gate... When you think of a Credit Control team, most might imagine money-hungry (and often impolite) people, who will do nothing short of hunting people down until they pay up. Well, as with so many things, not at Red Gate! Here we do things a little bit differently.   Since joining the Licensing, Invoicing and Credit Control team at Red Gate (affectionately nicknamed LICC!), I have found it fantastic to work with people who know that often the best way to get what you want is by being friendly, reasonable and as helpful as possible. The best bit about this is that, because everyone is in a good mood, we have a great working atmosphere! We are definitely a very happy team. We laugh a lot, even when dealing with the serious matter of playing table football after lunch. The most obvious part of my job is bringing in money. There are few things quite as satisfying as receiving a big payment or one that you've been chasing for a long time. That being said, it's just as nice to encounter the companies that surprise you with a payment bang on time after little or no chasing. It's always a pleasure to find these people who are generous and easy to work with, and so they always make me smile, too. As I'm in one of the few customer facing roles here, I get to experience firsthand just how much Red Gate customers love our software and are equally impressed with our customer service. We regularly get replies from people thanking us for our help in resolving a problem or just to simply say that they think we're great. Or, as is often the case, that we 'rock and are awesome'! When those are the kinds of emails you have to deal with for most of the day, I would challenge anyone to be unhappy! The best thing about my work is that, much like Phil and his counterparts on reception, I get to talk to people from all over the world, and experience their unique (and occasionally unusual) personality traits. I deal predominantly with customers in the US, so I'll be speaking to someone from a high flying multi-national in New York one minute, and then the next phone call will be to a small office on the outskirts of Alabama. This level of customer involvement has led to a lot of interesting anecdotes and plenty of in-jokes to keep us amused! Obviously there are customers who are infuriating, like those who simply tell us that they will pay "one day", and that we should stop chasing them. Then there are the people who say that they ordered the tools because they really like them, but they just can't afford to actually pay for them at the moment. Thankfully these situations are relatively few and far between, and for every one customer that makes you want to scream, there are far, far more that make you smile!

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• Must-see sessions at TCUK11

  - by Roger Hart

  Technical Communication UK is probably the best professional conference I've been to. Last year, I spoke there on content strategy, and this year I'll be co-hosting a workshop on embedded user assistance. Obviously, I'd love people to come along to that; but there are some other sessions I'd like to flag up for anybody thinking of attending. Tuesday 20th Sept - workshops This will be my first year at the pre-conference workshop day, and I'm massively glad that our workshop hasn't been scheduled along-side the one I'm really interested in. My picks: It looks like you're embedding user assistance. Would you like help? My colleague Dom and I are presenting this one. It's our paen to Clippy, to the brilliant idea he represented, and the crashing failure he was. Less precociously, we'll be teaching embedded user assistance, Red Gate style. Statistics without maths: acquiring, visualising and interpreting your data This doesn't need to do anything apart from what it says on the tin in order to be gold dust. But given the speakers, I suspect it will. A data-informed approach is a great asset to technical communications, so I'd recommend this session to anybody event faintly interested. The speakers here have a great track record of giving practical, accessible introductions to big topics. Go along. Wednesday 21st Sept - day one There's no real need to recommend the keynote for a conference, but I will just point out that this year it's Google's Patrick Hofmann. That's cool. You know what else is cool: Focus on the user, the rest follows An intro to modelling customer experience. This is a really exciting area for tech comms, and potentially touches on one of my personal hobby-horses: the convergence of technical communication and marketing. It's all part of delivering customer experience, and knowing what your users need lets you help them, sell to them, and delight them. Content strategy year 1: a tale from the trenches It's often been observed that content strategy is great at banging its own drum, but not so hot on compelling case studies. Here you go, folks. This is the presentation I'm most excited about so far. On a mission to communicate! Skype help their users communicate, but how do they communicate with them? I guess we'll find out. Then there's the stuff that I'm not too excited by, but you might just be. The standards geeks and agile freaks can get together in a presentation on the forthcoming ISO standards for agile authoring. Plus, there's a session on VBA for tech comms. I do have one gripe about day 1. The other big UK tech comms conference, UA Europe, have - I think - netted the more interesting presentation from Ellis Pratt. While I have no doubt that his TCUK case study on producing risk assessments will be useful, I'd far rather go to his talk on game theory for tech comms. Hopefully UA Europe will record it. Thursday 22nd Sept - day two Day two has a couple of slots yet to be confirmed. The rumour is that one of them will be the brilliant "Questions and rants" session from last year. I hope so. It's not ranting, but I'll be going to: RTFMobile: beyond stating the obvious Ultan O'Broin is an engaging speaker with a lot to say, and mobile is one of the most interesting and challenging new areas for tech comms. Even if this weren't a research-based presentation from a company with buckets of technology experience, I'd be going. It is, and you should too. Pattern recognition for technical communicators One of the best things about TCUK is the tendency to include sessions that tackle the theoretical and bring them towards the practical. Kai and Chris delivered cracking and well-received talks last year, and I'm looking forward to seeing what they've got for us on some of the conceptual underpinning of technical communication. Developing an interactive non-text learning programme Annoyingly, this clashes with Pattern Recognition, so I hope at least one of the streams is recorded again this year. The idea of communicating complex information without words us fascinating and this sounds like a great example of this year's third stream: "anything but text". For the localization and DITA crowds, there's rich pickings on day two, though I'm not sure how many of those sessions I'm interested in. In the 13:00 - 13:40 slot, there's an interesting clash between Linda Urban on re-use and training content, and a piece on minimalism I'm sorely tempted by. That's my pick of #TCUK11. I'll be doing a round-up blog after the event, and probably talking a bit more about it beforehand. I'm also reliably assured that there are still plenty of tickets.

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• Importing PSTs with PowerShell in Exchange 2010 SP1

  Unless you use Red Gate's PST Importer, the import and export of PST files with Exchange 2010 is a complex and error-prone business. Microsoft have acknowledged this in the release of Exchange 2010 SP1, since they have now re-engineered the way that PSTs are handled to try and ease the pain of importing and exporting them, but it is still a matter of using Powershell with cmdlets, rather than a GUI. Jaap Wesselius takes a look at the new process.

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