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  • Webinar: MySQL Enterprise Backup - Online "Hot" Backup for MySQL

    - by mike.frank(at)oracle.com
    Online backup has been one of the most requested features for MySQL. With MySQL Enterprise Backup, developers and DBAs have tools they need to safely and rapidly backup and restore their databases. In this webinar we will go into the advantages of Hot "Online" backups. We will show how MySQL Enterprise Backup supports full, incremental, partial, and compressed backups that allow you to perform consistent Point-in-Time Recovery, as well as saving both time and money.In this Free Webinar you will learn:    * Backup Strategies & Methods    * Comparison of backup types for MySQL    * MySQL Enterprise Backup: Features    * MySQL Enterprise Backup  Performance    * MySQL Enterprise Backup: Architecture    * MySQL Enterprise Backup: How it Works    * MySQL Enterprise Backup: Script ExamplesEnglish WebinarWhoMike Frank and Alex Roedling WhenThursday, January 20, 2011: 09:00 Pacific time (English)Italian WebinarLuca Olivari Thursday, January 20, 2011: 10:00 Central European time (Italian)Register now: English, Italian.On demand French and German versions available as well.Related articles    * Introducing our "Hot" MySQL Enterprise Backup (blogs.oracle.com)

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  • Oracle Enterprise Manager Ops Center 12c Update 1 is available now

    - by Anand Akela
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Following the announcement of Oracle Enterprise Manager Ops Center 12c on April 4th, we are happy to announce the release of Oracle Enterprise Manager Ops Center 12c update 1. This is a bundled patch release for Oracle Enterprise Manager Ops Center.  Here are the key features of the Oracle Enterprise Manager Ops Center 12c update 1 : Oracle VM SPARC Server Pool HA Policy  Automatically Upgrade from Ops Center 11g update 3 and Ops Center 12c  Oracle Linux 5.8 and 6.x Support  Oracle VM SPARC IaaS (Virtual Datacenters) WANBoot Improvements with OBP Handling Enhancements SPARC SuperCluster Support Stability fixes This new release contains significant enhancements in the update provisioning, bare metal OS provisioning, shared storage management, cloud/virtual datacenter, and networking management sections of the product.  With this update, customers can achieve better handling of ASR faults, add networks and storage to virtual guests more easily, understand IPMP and VLAN configurations better, get a more robust LDAP integration, get  virtualization aware firmware patching, and observe improved product performance across the board.  Customers can now accelerate Oracle VM SPARC and T4 deployments into production . Oracle Enterprise Manager Ops Center 11g and Ops Center 12c customers will now notice the availability of new product update under the Administration tab within the  Browser User Interface (BUI) .  Upgrade process is explained in detail within the Ops Center Administration Guide under “Chapter 10: Upgrading”.  Please be sure to read over that chapter and the Release Notes before upgrading.  During the week of July 9th,  the full download of the product will be available from the Oracle Enterprise Manager Ops Center download website.  Based on the customer feedback, we have changed the updates to include the entire product. Customers no longer need to install Ops Center 12c and then upgrade to the update 1 release.  The can simply install Ops Center 12c update 1 directly.  Here are some of the resources that can help you learn more about the Oracle Enterprise Manager Ops Center and the new update 1. Oracle Enterprise Manager Ops Center OTN site Bi-Monthly Product Demos Oracle Enterprise Manager Ops Center Forum Oracle Enterprise Manager Ops Center MOS Community Watch the recording of Oracle Enterprise Manager 12c launch webcast by clicking the following banner. Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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  • User generated content: a basic yet simple to use OR a complex yet powerful solution?

    - by ne5tebiu
    As stated above, which solution is better for a game based on user generated content? The simple solution (in-game editor) is great for gamers without experience in coding and etc. In this way every player could populate the game with content. But the content would be very limited. The complex solution would allow the content to be with almost no limitation but casual gamers probably couldn't make hardly any content at all. If both solutions are used, the quality behind the second solution would be more valuable than the first solution's quantity. However, making a powerful in-game editor could even take more time and manpower than the actual game and every gamer would have to learn how to use the new complex tool, understand it, and master it if he or she wants to make quality content.

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  • Can I use Google Search to determine if my website contains original or copied content?

    - by Bas van Vught
    I have a few websites from customers that have (partially) the same content as other websites. I plan on rewriting all content that is not original, but how do I know if my websites have original content, or content that's been copied from another website? My customers say all the content is original, but I have my doubts to be honest. They often let other people who don't work there anymore write content for the sites. What I did so far is copy a line from my website that can be found in other websites as well and pasted it into Google Search. If my website is the first link, would it be considered the original source?

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  • An Actionable Common Approach to Federal Enterprise Architecture

    - by TedMcLaughlan
    The recent “Common Approach to Federal Enterprise Architecture” (US Executive Office of the President, May 2 2012) is extremely timely and well-organized guidance for the Federal IT investment and deployment community, as useful for Federal Departments and Agencies as it is for their stakeholders and integration partners. The guidance not only helps IT Program Planners and Managers, but also informs and prepares constituents who may be the beneficiaries or otherwise impacted by the investment. The FEA Common Approach extends from and builds on the rapidly-maturing Federal Enterprise Architecture Framework (FEAF) and its associated artifacts and standards, already included to a large degree in the annual Federal Portfolio and Investment Management processes – for example the OMB’s Exhibit 300 (i.e. Business Case justification for IT investments).A very interesting element of this Approach includes the very necessary guidance for actually using an Enterprise Architecture (EA) and/or its collateral – good guidance for any organization charged with maintaining a broad portfolio of IT investments. The associated FEA Reference Models (i.e. the BRM, DRM, TRM, etc.) are very helpful frameworks for organizing, understanding, communicating and standardizing across agencies with respect to vocabularies, architecture patterns and technology standards. Determining when, how and to what level of detail to include these reference models in the typically long-running Federal IT acquisition cycles wasn’t always clear, however, particularly during the first interactions of a Program’s technical and functional leadership with the Mission owners and investment planners. This typically occurs as an agency begins the process of describing its strategy and business case for allocation of new Federal funding, reacting to things like new legislation or policy, real or anticipated mission challenges, or straightforward ROI opportunities (for example the introduction of new technologies that deliver significant cost-savings).The early artifacts (i.e. Resource Allocation Plans, Acquisition Plans, Exhibit 300’s or other Business Case materials, etc.) of the intersection between Mission owners, IT and Program Managers are far easier to understand and discuss, when the overlay of an evolved, actionable Enterprise Architecture (such as the FEA) is applied.  “Actionable” is the key word – too many Public Service entity EA’s (including the FEA) have for too long been used simply as a very highly-abstracted standards reference, duly maintained and nominally-enforced by an Enterprise or System Architect’s office. Refreshing elements of this recent FEA Common Approach include one of the first Federally-documented acknowledgements of the “Solution Architect” (the “Problem-Solving” role). This role collaborates with the Enterprise, System and Business Architecture communities primarily on completing actual “EA Roadmap” documents. These are roadmaps grounded in real cost, technical and functional details that are fully aligned with both contextual expectations (for example the new “Digital Government Strategy” and its required roadmap deliverables - and the rapidly increasing complexities of today’s more portable and transparent IT solutions.  We also expect some very critical synergies to develop in early IT investment cycles between this new breed of “Federal Enterprise Solution Architect” and the first waves of the newly-formal “Federal IT Program Manager” roles operating under more standardized “critical competency” expectations (including EA), likely already to be seriously influencing the quality annual CPIC (Capital Planning and Investment Control) processes.  Our Oracle Enterprise Strategy Team (EST) and associated Oracle Enterprise Architecture (OEA) practices are already engaged in promoting and leveraging the visibility of Enterprise Architecture as a key contributor to early IT investment validation, and we look forward in particular to seeing the real, citizen-centric benefits of this FEA Common Approach in particular surface across the entire Public Service CPIC domain - Federal, State, Local, Tribal and otherwise. Read more Enterprise Architecture blog posts for additional EA insight!

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  • Oracle BI Server Modeling, Part 1- Designing a Query Factory

    - by bob.ertl(at)oracle.com
      Welcome to Oracle BI Development's BI Foundation blog, focused on helping you get the most value from your Oracle Business Intelligence Enterprise Edition (BI EE) platform deployments.  In my first series of posts, I plan to show developers the concepts and best practices for modeling in the Common Enterprise Information Model (CEIM), the semantic layer of Oracle BI EE.  In this segment, I will lay the groundwork for the modeling concepts.  First, I will cover the big picture of how the BI Server fits into the system, and how the CEIM controls the query processing. Oracle BI EE Query Cycle The purpose of the Oracle BI Server is to bridge the gap between the presentation services and the data sources.  There are typically a variety of data sources in a variety of technologies: relational, normalized transaction systems; relational star-schema data warehouses and marts; multidimensional analytic cubes and financial applications; flat files, Excel files, XML files, and so on. Business datasets can reside in a single type of source, or, most of the time, are spread across various types of sources. Presentation services users are generally business people who need to be able to query that set of sources without any knowledge of technologies, schemas, or how sources are organized in their company. They think of business analysis in terms of measures with specific calculations, hierarchical dimensions for breaking those measures down, and detailed reports of the business transactions themselves.  Most of them create queries without knowing it, by picking a dashboard page and some filters.  Others create their own analysis by selecting metrics and dimensional attributes, and possibly creating additional calculations. The BI Server bridges that gap from simple business terms to technical physical queries by exposing just the business focused measures and dimensional attributes that business people can use in their analyses and dashboards.   After they make their selections and start the analysis, the BI Server plans the best way to query the data sources, writes the optimized sequence of physical queries to those sources, post-processes the results, and presents them to the client as a single result set suitable for tables, pivots and charts. The CEIM is a model that controls the processing of the BI Server.  It provides the subject areas that presentation services exposes for business users to select simplified metrics and dimensional attributes for their analysis.  It models the mappings to the physical data access, the calculations and logical transformations, and the data access security rules.  The CEIM consists of metadata stored in the repository, authored by developers using the Administration Tool client.     Presentation services and other query clients create their queries in BI EE's SQL-92 language, called Logical SQL or LSQL.  The API simply uses ODBC or JDBC to pass the query to the BI Server.  Presentation services writes the LSQL query in terms of the simplified objects presented to the users.  The BI Server creates a query plan, and rewrites the LSQL into fully-detailed SQL or other languages suitable for querying the physical sources.  For example, the LSQL on the left below was rewritten into the physical SQL for an Oracle 11g database on the right. Logical SQL   Physical SQL SELECT "D0 Time"."T02 Per Name Month" saw_0, "D4 Product"."P01  Product" saw_1, "F2 Units"."2-01  Billed Qty  (Sum All)" saw_2 FROM "Sample Sales" ORDER BY saw_0, saw_1       WITH SAWITH0 AS ( select T986.Per_Name_Month as c1, T879.Prod_Dsc as c2,      sum(T835.Units) as c3, T879.Prod_Key as c4 from      Product T879 /* A05 Product */ ,      Time_Mth T986 /* A08 Time Mth */ ,      FactsRev T835 /* A11 Revenue (Billed Time Join) */ where ( T835.Prod_Key = T879.Prod_Key and T835.Bill_Mth = T986.Row_Wid) group by T879.Prod_Dsc, T879.Prod_Key, T986.Per_Name_Month ) select SAWITH0.c1 as c1, SAWITH0.c2 as c2, SAWITH0.c3 as c3 from SAWITH0 order by c1, c2   Probably everybody reading this blog can write SQL or MDX.  However, the trick in designing the CEIM is that you are modeling a query-generation factory.  Rather than hand-crafting individual queries, you model behavior and relationships, thus configuring the BI Server machinery to manufacture millions of different queries in response to random user requests.  This mass production requires a different mindset and approach than when you are designing individual SQL statements in tools such as Oracle SQL Developer, Oracle Hyperion Interactive Reporting (formerly Brio), or Oracle BI Publisher.   The Structure of the Common Enterprise Information Model (CEIM) The CEIM has a unique structure specifically for modeling the relationships and behaviors that fill the gap from logical user requests to physical data source queries and back to the result.  The model divides the functionality into three specialized layers, called Presentation, Business Model and Mapping, and Physical, as shown below. Presentation services clients can generally only see the presentation layer, and the objects in the presentation layer are normally the only ones used in the LSQL request.  When a request comes into the BI Server from presentation services or another client, the relationships and objects in the model allow the BI Server to select the appropriate data sources, create a query plan, and generate the physical queries.  That's the left to right flow in the diagram below.  When the results come back from the data source queries, the right to left relationships in the model show how to transform the results and perform any final calculations and functions that could not be pushed down to the databases.   Business Model Think of the business model as the heart of the CEIM you are designing.  This is where you define the analytic behavior seen by the users, and the superset library of metric and dimension objects available to the user community as a whole.  It also provides the baseline business-friendly names and user-readable dictionary.  For these reasons, it is often called the "logical" model--it is a virtual database schema that persists no data, but can be queried as if it is a database. The business model always has a dimensional shape (more on this in future posts), and its simple shape and terminology hides the complexity of the source data models. Besides hiding complexity and normalizing terminology, this layer adds most of the analytic value, as well.  This is where you define the rich, dimensional behavior of the metrics and complex business calculations, as well as the conformed dimensions and hierarchies.  It contributes to the ease of use for business users, since the dimensional metric definitions apply in any context of filters and drill-downs, and the conformed dimensions enable dashboard-wide filters and guided analysis links that bring context along from one page to the next.  The conformed dimensions also provide a key to hiding the complexity of many sources, including federation of different databases, behind the simple business model. Note that the expression language in this layer is LSQL, so that any expression can be rewritten into any data source's query language at run time.  This is important for federation, where a given logical object can map to several different physical objects in different databases.  It is also important to portability of the CEIM to different database brands, which is a key requirement for Oracle's BI Applications products. Your requirements process with your user community will mostly affect the business model.  This is where you will define most of the things they specifically ask for, such as metric definitions.  For this reason, many of the best-practice methodologies of our consulting partners start with the high-level definition of this layer. Physical Model The physical model connects the business model that meets your users' requirements to the reality of the data sources you have available. In the query factory analogy, think of the physical layer as the bill of materials for generating physical queries.  Every schema, table, column, join, cube, hierarchy, etc., that will appear in any physical query manufactured at run time must be modeled here at design time. Each physical data source will have its own physical model, or "database" object in the CEIM.  The shape of each physical model matches the shape of its physical source.  In other words, if the source is normalized relational, the physical model will mimic that normalized shape.  If it is a hypercube, the physical model will have a hypercube shape.  If it is a flat file, it will have a denormalized tabular shape. To aid in query optimization, the physical layer also tracks the specifics of the database brand and release.  This allows the BI Server to make the most of each physical source's distinct capabilities, writing queries in its syntax, and using its specific functions. This allows the BI Server to push processing work as deep as possible into the physical source, which minimizes data movement and takes full advantage of the database's own optimizer.  For most data sources, native APIs are used to further optimize performance and functionality. The value of having a distinct separation between the logical (business) and physical models is encapsulation of the physical characteristics.  This encapsulation is another enabler of packaged BI applications and federation.  It is also key to hiding the complex shapes and relationships in the physical sources from the end users.  Consider a routine drill-down in the business model: physically, it can require a drill-through where the first query is MDX to a multidimensional cube, followed by the drill-down query in SQL to a normalized relational database.  The only difference from the user's point of view is that the 2nd query added a more detailed dimension level column - everything else was the same. Mappings Within the Business Model and Mapping Layer, the mappings provide the binding from each logical column and join in the dimensional business model, to each of the objects that can provide its data in the physical layer.  When there is more than one option for a physical source, rules in the mappings are applied to the query context to determine which of the data sources should be hit, and how to combine their results if more than one is used.  These rules specify aggregate navigation, vertical partitioning (fragmentation), and horizontal partitioning, any of which can be federated across multiple, heterogeneous sources.  These mappings are usually the most sophisticated part of the CEIM. Presentation You might think of the presentation layer as a set of very simple relational-like views into the business model.  Over ODBC/JDBC, they present a relational catalog consisting of databases, tables and columns.  For business users, presentation services interprets these as subject areas, folders and columns, respectively.  (Note that in 10g, subject areas were called presentation catalogs in the CEIM.  In this blog, I will stick to 11g terminology.)  Generally speaking, presentation services and other clients can query only these objects (there are exceptions for certain clients such as BI Publisher and Essbase Studio). The purpose of the presentation layer is to specialize the business model for different categories of users.  Based on a user's role, they will be restricted to specific subject areas, tables and columns for security.  The breakdown of the model into multiple subject areas organizes the content for users, and subjects superfluous to a particular business role can be hidden from that set of users.  Customized names and descriptions can be used to override the business model names for a specific audience.  Variables in the object names can be used for localization. For these reasons, you are better off thinking of the tables in the presentation layer as folders than as strict relational tables.  The real semantics of tables and how they function is in the business model, and any grouping of columns can be included in any table in the presentation layer.  In 11g, an LSQL query can also span multiple presentation subject areas, as long as they map to the same business model. Other Model Objects There are some objects that apply to multiple layers.  These include security-related objects, such as application roles, users, data filters, and query limits (governors).  There are also variables you can use in parameters and expressions, and initialization blocks for loading their initial values on a static or user session basis.  Finally, there are Multi-User Development (MUD) projects for developers to check out units of work, and objects for the marketing feature used by our packaged customer relationship management (CRM) software.   The Query Factory At this point, you should have a grasp on the query factory concept.  When developing the CEIM model, you are configuring the BI Server to automatically manufacture millions of queries in response to random user requests. You do this by defining the analytic behavior in the business model, mapping that to the physical data sources, and exposing it through the presentation layer's role-based subject areas. While configuring mass production requires a different mindset than when you hand-craft individual SQL or MDX statements, it builds on the modeling and query concepts you already understand. The following posts in this series will walk through the CEIM modeling concepts and best practices in detail.  We will initially review dimensional concepts so you can understand the business model, and then present a pattern-based approach to learning the mappings from a variety of physical schema shapes and deployments to the dimensional model.  Along the way, we will also present the dimensional calculation template, and learn how to configure the many additivity patterns.

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  • Django's manage.py shell won't indent

    - by hora
    I seem to have run into a strange bug or more likely some setting I am unfamiliar with on my system that is not allowing me to tab when I am in Django's shell (python manage.py shell is how I run it). For obvious reasons this is proving to be annoying since I can't do any loops or conditonals in the shell. If I hit tab it completes all functions that are available to me, like bash does in a terminal. I've tried just using spaces for my indents but I always get an indentation error. Does anyone know why this is happening and what I can do to get tab to work in my shell again? (It may be relevant to know that this is on a Ubuntu 9.04 system). Edit: tab works fine in the regular pythong shell, it's only in django's that it doesn't. Thanks.

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  • help on developing enterprise level software solutions

    - by wefwgeweg
    there is a specific niche which I would like to target by providing a complete enterprise level software solution.... the problem is, where do i begin ? meaning, i come from writing just desktop software on VB/ASP .net/PHP/mysql and suddenly unfamiliar terms popup like Oracle, SAP Business Information Warehouse, J2EE.... obviously, something is pointing towards Java, is it common for software suites, or solutions to be developed 100% on Java technology and standards? Are there any other platform to build enterprise level software on ? i am still lacking understanding what exactly is "Enterprise level" ? what is sufficient condition to call a software that sells for $199 and then suddenly it's $19,999 for "enterprise" package. I dont understand why there is such a huge discrepancy between "standard" and "enterprise" versions of software. Is it just attempting to bag large corporations on a spending spree ? so why does one choose to develop so called "enterprise" softwares ? is it because of the large inflated price tag you can justify with ? i would also like some more enterpreneural resources on starting your own enterprise software company in a niche.... Thank you for reading, i am still trying to find the right questions.

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  • What a Performance! MySQL 5.5 and InnoDB 1.1 running on Oracle Linux

    - by zeynep.koch(at)oracle.com
    The MySQL performance team in Oracle has recently completed a series of benchmarks comparing Read / Write and Read-Only performance of MySQL 5.5 with the InnoDB and MyISAM storage engines. Compared to MyISAM, InnoDB delivered 35x higher throughput on the Read / Write test and 5x higher throughput on the Read-Only test, with 90% scalability across 36 CPU cores. A full analysis of results and MySQL configuration parameters are documented in a new whitepaperIn addition to the benchmark, the new whitepaper, also includes:- A discussion of the use-cases for each storage engine- Best practices for users considering the migration of existing applications from MyISAM to InnoDB- A summary of the performance and scalability enhancements introduced with MySQL 5.5 and InnoDB 1.1.The benchmark itself was based on Sysbench, running on AMD Opteron "Magny-Cours" processors, and Oracle Linux with the Unbreakable Enterprise Kernel You can learn more about MySQL 5.5 and InnoDB 1.1 from here and download it from here to test whether you witness performance gains in your real-world applications.  By Mat Keep

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  • What are requirements for a successful SOA?

    - by Amir Rezaei
    I’m an EA in an organisation with 10000+ employees. Strategically we are heading towards SOA. Currently I’m researching about SOA’s and creating a road map and I have come over many blogs that talk about “SOA is dead”. We can all agree that SOA is not just web-services. The problem is that I have hard to find any information on the reason behind SOA-fail stories in enterprises. What went bad and what went right? My question is: What are common SOA mistakes in enterprises that make SOA fail in long term? Is the any best practice for SOA? What are the most important requirements for a successful SOA in an enterprise? It would be good feedback towards our SOA strategy in this organisation. I have tried to narrow down the question, but it’s hard due to the nature of the question.

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  • Improve Engineering & Construction Project Productivity

    - by [email protected]
    Driving successful project delivery and providing greater value and return for all stakeholders are key goals for firms in the engineering and construction industry. However, increasingly complex construction projects, compressed schedules, ineffective collaboration among project stakeholders, and limited interoperability, can get in the way of these goals and lead to reduced productivity. What E&C firms need are solutions that will improve global team collaboration, optimize processes and better communicate electronic project data. Check out the AutoVue for Engineering and Construction Solution Brief and learn how AutoVue enterprise visualization solutions can: - improve global project collaboration and communication - improve data interoperability - support virtual design and construction projects - improve change management and maintain accountability

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  • Premera Blue Cross Deploys PeopleSoft Enterprise 9.1 Human Capital Management, Financial Management, Enterprise Learning Management and Enterprise Portal Solutions

    - by jay.richey
    Optimum Solutions Implements Oracle's PeopleSoft Enterprise 9.1 at Premera Blue Cross Premera chose to upgrade to the latest version of PeopleSoft to help the company achieve its strategic goals, which include building and maintaining a skilled employee team that enables the company to deliver highly efficient and valuable service to plan subscribers, sponsors, and healthcare providers. Its decision was influenced by the key capabilities in PeopleSoft Talent Management 9.1, as well as the common technology enhancements for the PeopleSoft PeopleTools 8.50 toolset across all business process areas, which has helped Premera to maximize process automation, increased ease of use, and minimize long term IT support overhead. Read more...

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  • Quick guide to Oracle IRM 11g: Classification design

    - by Simon Thorpe
    Quick guide to Oracle IRM 11g indexThis is the final article in the quick guide to Oracle IRM. If you've followed everything prior you will now have a fully functional and tested Information Rights Management service. It doesn't matter if you've been following the 10g or 11g guide as this next article is common to both. ContentsWhy this is the most important part... Understanding the classification and standard rights model Identifying business use cases Creating an effective IRM classification modelOne single classification across the entire businessA context for each and every possible granular use caseWhat makes a good context? Deciding on the use of roles in the context Reviewing the features and security for context roles Summary Why this is the most important part...Now the real work begins, installing and getting an IRM system running is as simple as following instructions. However to actually have an IRM technology easily protecting your most sensitive information without interfering with your users existing daily work flows and be able to scale IRM across the entire business, requires thought into how confidential documents are created, used and distributed. This article is going to give you the information you need to ask the business the right questions so that you can deploy your IRM service successfully. The IRM team here at Oracle have over 10 years of experience in helping customers and it is important you understand the following to be successful in securing access to your most confidential information. Whatever you are trying to secure, be it mergers and acquisitions information, engineering intellectual property, health care documentation or financial reports. No matter what type of user is going to access the information, be they employees, contractors or customers, there are common goals you are always trying to achieve.Securing the content at the earliest point possible and do it automatically. Removing the dependency on the user to decide to secure the content reduces the risk of mistakes significantly and therefore results a more secure deployment. K.I.S.S. (Keep It Simple Stupid) Reduce complexity in the rights/classification model. Oracle IRM lets you make changes to access to documents even after they are secured which allows you to start with a simple model and then introduce complexity once you've understood how the technology is going to be used in the business. After an initial learning period you can review your implementation and start to make informed decisions based on user feedback and administration experience. Clearly communicate to the user, when appropriate, any changes to their existing work practice. You must make every effort to make the transition to sealed content as simple as possible. For external users you must help them understand why you are securing the documents and inform them the value of the technology to both your business and them. Before getting into the detail, I must pay homage to Martin White, Vice President of client services in SealedMedia, the company Oracle acquired and who created Oracle IRM. In the SealedMedia years Martin was involved with every single customer and was key to the design of certain aspects of the IRM technology, specifically the context model we will be discussing here. Listening carefully to customers and understanding the flexibility of the IRM technology, Martin taught me all the skills of helping customers build scalable, effective and simple to use IRM deployments. No matter how well the engineering department designed the software, badly designed and poorly executed projects can result in difficult to use and manage, and ultimately insecure solutions. The advice and information that follows was born with Martin and he's still delivering IRM consulting with customers and can be found at www.thinkers.co.uk. It is from Martin and others that Oracle not only has the most advanced, scalable and usable document security solution on the market, but Oracle and their partners have the most experience in delivering successful document security solutions. Understanding the classification and standard rights model The goal of any successful IRM deployment is to balance the increase in security the technology brings without over complicating the way people use secured content and avoid a significant increase in administration and maintenance. With Oracle it is possible to automate the protection of content, deploy the desktop software transparently and use authentication methods such that users can open newly secured content initially unaware the document is any different to an insecure one. That is until of course they attempt to do something for which they don't have any rights, such as copy and paste to an insecure application or try and print. Central to achieving this objective is creating a classification model that is simple to understand and use but also provides the right level of complexity to meet the business needs. In Oracle IRM the term used for each classification is a "context". A context defines the relationship between.A group of related documents The people that use the documents The roles that these people perform The rights that these people need to perform their role The context is the key to the success of Oracle IRM. It provides the separation of the role and rights of a user from the content itself. Documents are sealed to contexts but none of the rights, user or group information is stored within the content itself. Sealing only places information about the location of the IRM server that sealed it, the context applied to the document and a few other pieces of metadata that pertain only to the document. This important separation of rights from content means that millions of documents can be secured against a single classification and a user needs only one right assigned to be able to access all documents. If you have followed all the previous articles in this guide, you will be ready to start defining contexts to which your sensitive information will be protected. But before you even start with IRM, you need to understand how your own business uses and creates sensitive documents and emails. Identifying business use cases Oracle is able to support multiple classification systems, but usually there is one single initial need for the technology which drives a deployment. This need might be to protect sensitive mergers and acquisitions information, engineering intellectual property, financial documents. For this and every subsequent use case you must understand how users create and work with documents, to who they are distributed and how the recipients should interact with them. A successful IRM deployment should start with one well identified use case (we go through some examples towards the end of this article) and then after letting this use case play out in the business, you learn how your users work with content, how well your communication to the business worked and if the classification system you deployed delivered the right balance. It is at this point you can start rolling the technology out further. Creating an effective IRM classification model Once you have selected the initial use case you will address with IRM, you need to design a classification model that defines the access to secured documents within the use case. In Oracle IRM there is an inbuilt classification system called the "context" model. In Oracle IRM 11g it is possible to extend the server to support any rights classification model, but the majority of users who are not using an application integration (such as Oracle IRM within Oracle Beehive) are likely to be starting out with the built in context model. Before looking at creating a classification system with IRM, it is worth reviewing some recognized standards and methods for creating and implementing security policy. A very useful set of documents are the ISO 17799 guidelines and the SANS security policy templates. First task is to create a context against which documents are to be secured. A context consists of a group of related documents (all top secret engineering research), a list of roles (contributors and readers) which define how users can access documents and a list of users (research engineers) who have been given a role allowing them to interact with sealed content. Before even creating the first context it is wise to decide on a philosophy which will dictate the level of granularity, the question is, where do you start? At a department level? By project? By technology? First consider the two ends of the spectrum... One single classification across the entire business Imagine that instead of having separate contexts, one for engineering intellectual property, one for your financial data, one for human resources personally identifiable information, you create one context for all documents across the entire business. Whilst you may have immediate objections, there are some significant benefits in thinking about considering this. Document security classification decisions are simple. You only have one context to chose from! User provisioning is simple, just make sure everyone has a role in the only context in the business. Administration is very low, if you assign rights to groups from the business user repository you probably never have to touch IRM administration again. There are however some obvious downsides to this model.All users in have access to all IRM secured content. So potentially a sales person could access sensitive mergers and acquisition documents, if they can get their hands on a copy that is. You cannot delegate control of different documents to different parts of the business, this may not satisfy your regulatory requirements for the separation and delegation of duties. Changing a users role affects every single document ever secured. Even though it is very unlikely a business would ever use one single context to secure all their sensitive information, thinking about this scenario raises one very important point. Just having one single context and securing all confidential documents to it, whilst incurring some of the problems detailed above, has one huge value. Once secured, IRM protected content can ONLY be accessed by authorized users. Just think of all the sensitive documents in your business today, imagine if you could ensure that only everyone you trust could open them. Even if an employee lost a laptop or someone accidentally sent an email to the wrong recipient, only the right people could open that file. A context for each and every possible granular use case Now let's think about the total opposite of a single context design. What if you created a context for each and every single defined business need and created multiple contexts within this for each level of granularity? Let's take a use case where we need to protect engineering intellectual property. Imagine we have 6 different engineering groups, and in each we have a research department, a design department and manufacturing. The company information security policy defines 3 levels of information sensitivity... restricted, confidential and top secret. Then let's say that each group and department needs to define access to information from both internal and external users. Finally add into the mix that they want to review the rights model for each context every financial quarter. This would result in a huge amount of contexts. For example, lets just look at the resulting contexts for one engineering group. Q1FY2010 Restricted Internal - Engineering Group 1 - Research Q1FY2010 Restricted Internal - Engineering Group 1 - Design Q1FY2010 Restricted Internal - Engineering Group 1 - Manufacturing Q1FY2010 Restricted External- Engineering Group 1 - Research Q1FY2010 Restricted External - Engineering Group 1 - Design Q1FY2010 Restricted External - Engineering Group 1 - Manufacturing Q1FY2010 Confidential Internal - Engineering Group 1 - Research Q1FY2010 Confidential Internal - Engineering Group 1 - Design Q1FY2010 Confidential Internal - Engineering Group 1 - Manufacturing Q1FY2010 Confidential External - Engineering Group 1 - Research Q1FY2010 Confidential External - Engineering Group 1 - Design Q1FY2010 Confidential External - Engineering Group 1 - Manufacturing Q1FY2010 Top Secret Internal - Engineering Group 1 - Research Q1FY2010 Top Secret Internal - Engineering Group 1 - Design Q1FY2010 Top Secret Internal - Engineering Group 1 - Manufacturing Q1FY2010 Top Secret External - Engineering Group 1 - Research Q1FY2010 Top Secret External - Engineering Group 1 - Design Q1FY2010 Top Secret External - Engineering Group 1 - Manufacturing Now multiply the above by 6 for each engineering group, 18 contexts. You are then creating/reviewing another 18 every 3 months. After a year you've got 72 contexts. What would be the advantages of such a complex classification model? You can satisfy very granular rights requirements, for example only an authorized engineering group 1 researcher can create a top secret report for access internally, and his role will be reviewed on a very frequent basis. Your business may have very complex rights requirements and mapping this directly to IRM may be an obvious exercise. The disadvantages of such a classification model are significant...Huge administrative overhead. Someone in the business must manage, review and administrate each of these contexts. If the engineering group had a single administrator, they would have 72 classifications to reside over each year. From an end users perspective life will be very confusing. Imagine if a user has rights in just 6 of these contexts. They may be able to print content from one but not another, be able to edit content in 2 contexts but not the other 4. Such confusion at the end user level causes frustration and resistance to the use of the technology. Increased synchronization complexity. Imagine a user who after 3 years in the company ends up with over 300 rights in many different contexts across the business. This would result in long synchronization times as the client software updates all your offline rights. Hard to understand who can do what with what. Imagine being the VP of engineering and as part of an internal security audit you are asked the question, "What rights to researchers have to our top secret information?". In this complex model the answer is not simple, it would depend on many roles in many contexts. Of course this example is extreme, but it highlights that trying to build many barriers in your business can result in a nightmare of administration and confusion amongst users. In the real world what we need is a balance of the two. We need to seek an optimum number of contexts. Too many contexts are unmanageable and too few contexts does not give fine enough granularity. What makes a good context? Good context design derives mainly from how well you understand your business requirements to secure access to confidential information. Some customers I have worked with can tell me exactly the documents they wish to secure and know exactly who should be opening them. However there are some customers who know only of the government regulation that requires them to control access to certain types of information, they don't actually know where the documents are, how they are created or understand exactly who should have access. Therefore you need to know how to ask the business the right questions that lead to information which help you define a context. First ask these questions about a set of documentsWhat is the topic? Who are legitimate contributors on this topic? Who are the authorized readership? If the answer to any one of these is significantly different, then it probably merits a separate context. Remember that sealed documents are inherently secure and as such they cannot leak to your competitors, therefore it is better sealed to a broad context than not sealed at all. Simplicity is key here. Always revert to the first extreme example of a single classification, then work towards essential complexity. If there is any doubt, always prefer fewer contexts. Remember, Oracle IRM allows you to change your mind later on. You can implement a design now and continue to change and refine as you learn how the technology is used. It is easy to go from a simple model to a more complex one, it is much harder to take a complex model that is already embedded in the work practice of users and try to simplify it. It is also wise to take a single use case and address this first with the business. Don't try and tackle many different problems from the outset. Do one, learn from the process, refine it and then take what you have learned into the next use case, refine and continue. Once you have a good grasp of the technology and understand how your business will use it, you can then start rolling out the technology wider across the business. Deciding on the use of roles in the context Once you have decided on that first initial use case and a context to create let's look at the details you need to decide upon. For each context, identify; Administrative rolesBusiness owner, the person who makes decisions about who may or may not see content in this context. This is often the person who wanted to use IRM and drove the business purchase. They are the usually the person with the most at risk when sensitive information is lost. Point of contact, the person who will handle requests for access to content. Sometimes the same as the business owner, sometimes a trusted secretary or administrator. Context administrator, the person who will enact the decisions of the Business Owner. Sometimes the point of contact, sometimes a trusted IT person. Document related rolesContributors, the people who create and edit documents in this context. Reviewers, the people who are involved in reviewing documents but are not trusted to secure information to this classification. This role is not always necessary. (See later discussion on Published-work and Work-in-Progress) Readers, the people who read documents from this context. Some people may have several of the roles above, which is fine. What you are trying to do is understand and define how the business interacts with your sensitive information. These roles obviously map directly to roles available in Oracle IRM. Reviewing the features and security for context roles At this point we have decided on a classification of information, understand what roles people in the business will play when administrating this classification and how they will interact with content. The final piece of the puzzle in getting the information for our first context is to look at the permissions people will have to sealed documents. First think why are you protecting the documents in the first place? It is to prevent the loss of leaking of information to the wrong people. To control the information, making sure that people only access the latest versions of documents. You are not using Oracle IRM to prevent unauthorized people from doing legitimate work. This is an important point, with IRM you can erect many barriers to prevent access to content yet too many restrictions and authorized users will often find ways to circumvent using the technology and end up distributing unprotected originals. Because IRM is a security technology, it is easy to get carried away restricting different groups. However I would highly recommend starting with a simple solution with few restrictions. Ensure that everyone who reasonably needs to read documents can do so from the outset. Remember that with Oracle IRM you can change rights to content whenever you wish and tighten security. Always return to the fact that the greatest value IRM brings is that ONLY authorized users can access secured content, remember that simple "one context for the entire business" model. At the start of the deployment you really need to aim for user acceptance and therefore a simple model is more likely to succeed. As time passes and users understand how IRM works you can start to introduce more restrictions and complexity. Another key aspect to focus on is handling exceptions. If you decide on a context model where engineering can only access engineering information, and sales can only access sales data. Act quickly when a sales manager needs legitimate access to a set of engineering documents. Having a quick and effective process for permitting other people with legitimate needs to obtain appropriate access will be rewarded with acceptance from the user community. These use cases can often be satisfied by integrating IRM with a good Identity & Access Management technology which simplifies the process of assigning users the correct business roles. The big print issue... Printing is often an issue of contention, users love to print but the business wants to ensure sensitive information remains in the controlled digital world. There are many cases of physical document loss causing a business pain, it is often overlooked that IRM can help with this issue by limiting the ability to generate physical copies of digital content. However it can be hard to maintain a balance between security and usability when it comes to printing. Consider the following points when deciding about whether to give print rights. Oracle IRM sealed documents can contain watermarks that expose information about the user, time and location of access and the classification of the document. This information would reside in the printed copy making it easier to trace who printed it. Printed documents are slower to distribute in comparison to their digital counterparts, so time sensitive information in printed format may present a lower risk. Print activity is audited, therefore you can monitor and react to users abusing print rights. Summary In summary it is important to think carefully about the way you create your context model. As you ask the business these questions you may get a variety of different requirements. There may be special projects that require a context just for sensitive information created during the lifetime of the project. There may be a department that requires all information in the group is secured and you might have a few senior executives who wish to use IRM to exchange a small number of highly sensitive documents with a very small number of people. Oracle IRM, with its very flexible context classification system, can support all of these use cases. The trick is to introducing the complexity to deliver them at the right level. In another article i'm working on I will go through some examples of how Oracle IRM might map to existing business use cases. But for now, this article covers all the important questions you need to get your IRM service deployed and successfully protecting your most sensitive information.

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  • Enterprise Manager 12c ? ZFS Storage Appliance

    - by user13138569
    ?????????????? Enterprise Manager 12c ??? Sun ZFS Storage Appliance ????????????????????? ???Enterprise Manager ?? Sun ZFS Storage Appliance ?????????????? Enterprise Manager ????????????????? 3??? Sun ZFS Stoarage Appliance ??????????????????? My Oracle Support ???Oracle Technology Network ???????????????????????????? ?????????????????????????? Oracle ZFS Storage Appliance Plugin Downloads Sun ZFS Storage Appliance ????????????????????????????? P.3 ???????????Appliance ???????????? Workflow ?????????? Enterprise Manager ???????????? P.10 ???????????????????????????????????????????Enterprise Manager 11g ??????????????????????? ??????????????????????????? ??????????????????????Sun ZFS Storage Appliance ??????????Database ???????????????????????????????Enterprise Manager ???????????????????????

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  • What's New in Database Lifecycle Management in Enterprise Manager 12c Release 3

    - by HariSrinivasan
    Enterprise Manager 12c Release 3 includes improvements and enhancements across every area of the product. This blog provides an overview of the new and enhanced features in the Database Lifecycle Management area. I will deep dive into specific features more in depth in subsequent posts. "What's New?"  In this release, we focused on four things: 1. Lifecycle Management Support for new Database12c - Pluggable Databases 2. Management of long running processes, such as a security patch cycle (Change Activity Planner) 3. Management of large number of systems by · Leveraging new framework capabilities for lifecycle operations, such as the new advanced ‘emcli’ script option · Refining features such as configuration search and compliance 4. Minor improvements and quality fixes to existing features · Rollback support for Single instance databases · Improved "OFFLINE" Patching experience · Faster collection of ORACLE_HOME configurations Lifecycle Management Support for new Database 12c - Pluggable Databases Database 12c introduces Pluggable Databases (PDBs), the brand new addition to help you achieve your consolidation goals. Pluggable databases offer unprecedented consolidation at database level and native lifecycle verbs for creating, plugging and unplugging the databases on a container database (CDB). Enterprise Manager can supplement the capabilities of pluggable databases by offering workflows for migrating, provisioning and cloning them using the software library and the deployment procedures. For example, Enterprise Manager can migrate an existing database to a PDB or clone a PDB by storing a versioned copy in the software library. One can also manage the planned downtime related to patching by  migrating the PDBs to a new CDB. While pluggable databases offer these exciting features, it can also pose configuration management and compliance challenges if not managed properly. Enterprise Manager features like inventory management, topology associations and configuration search can mitigate the sprawl of PDBs and also lock them to predefined golden standards using configuration comparison and compliance rules. Learn More ... Management of Long Running datacenter processes - Change Activity Planner (CAP) Currently, customers resort to cumbersome methods to create, execute, track and monitor change activities within their data center. Some customers use traditional tools such as spreadsheets, project planners and in-house custom built solutions. Customers often have weekly sync up meetings across stake holders to collect status and updates. Some of the change activities, for example the quarterly patch set update (PSU) patch rollouts are not single tasks but processes with multiple tasks. Some of those tasks are performed within Enterprise Manager Cloud Control (for example Patch) and some are performed outside of Enterprise Manager Cloud Control. These tasks often run for a longer period of time and involve multiple people or teams. Enterprise Manger Cloud Control supports core data center operations such as configuration management, compliance management, and automation. Enterprise Manager Cloud Control release 12.1.0.3 leverages these capabilities and introduces the Change Activity Planner (CAP). CAP provides the ability to plan, execute, and track change activities in real time. It covers the typical datacenter activities that are spread over a long period of time, across multiple people and multiple targets (even target types). Here are some examples of Change Activity Process in a datacenter: · Patching large environments (PSU/CPU Patching cycles) · Upgrading large number of database environments · Rolling out Compliance Rules · Database Consolidation to Exadata environments CAP provides user flows for Compliance Officers/Managers (incl. lead administrators) and Operators (DBAs and admins). Managers can create change activity plans for various projects, allocate resources, targets, and groups affected. Upon activation of the plan, tasks are created and automatically assigned to individual administrators based on target ownership. Administrators (DBAs) can identify their tasks and understand the context, schedules, and priorities. They can complete tasks using Enterprise Manager Cloud Control automation features such as patch plans (or in some cases outside Enterprise Manager). Upon completion, compliance is evaluated for validations and updates the status of the tasks and the plans. Learn More about CAP ...  Improved Configuration & Compliance Management of a large number of systems Improved Configuration Comparison:  Get to the configuration comparison results faster for simple ad-hoc comparisons. When performing a 1 to 1 comparison, Enterprise Manager will perform the comparison immediately and take the user directly to the results without having to wait for a job to be submitted and executed. Flattened system comparisons reduce comparison setup time and reduce complexity. In addition to the previously existing topological comparison, users now have an option to compare using a “flattened” methodology. Flattening means to remove duplicate target instances within the systems and remove the hierarchy of member targets. The result are much easier to spot differences particularly for specific use cases like comparing patch levels between complex systems like RAC and Fusion Apps. Improved Configuration Search & Advanced EMCLI Script option for Mass Automation Enterprise manager 12c introduces a new framework level capability to be able to script and stitch together multiple tasks using EMCLI. This powerful capability can be leveraged for lifecycle operations, especially when executing a task over a large number of targets. Specific usages of this include, retrieving a qualified list of targets using Configuration Search and then using the resultset for automation. Another example would be executing a patching operation and then re-executing on targets where it may have failed. This is complemented by other enhancements, such as a better usability for designing reusable configuration searches. IN EM 12c Rel 3, a simplified UI makes building adhoc searches even easier. Searching for missing patches is a common use of configuration search. This required the use of the advanced options which are now clearly defined and easy to use. Perform “Configuration Search” using the EMCLI. Users can find and execute Configuration Searches from the EMCLI which can be extremely useful for building sophisticated automation scripts. For an example, Run the Search named “Oracle Databases on Exadata” which finds all Database targets running on top of Exadata. Further filter the results by refining by options like name, host, etc.. emcli get_targets -config_search="Databases on Exadata" –target_name="exa%“ Use this in powerful mass automation operations using the new emcli script option. For example, to solve the use case of – Finding all DBs running on Exadata and housing E-Biz and Patch them. Create a Python script with emcli functions and invoke it in the new EMCLI script option shell. Invoke the script in the new EMCLI with script option directly: $<path to emcli>/emcli @myPSU_Patch.py Richer compliance content:  Now over 50 Oracle Provided Compliance Standards including new standards for Pluggable Database, Fusion Applications, Oracle Identity Manager, Oracle VM and Internet Directory. 9 Oracle provided Real Time Monitoring Standards containing over 900 Compliance Rules across 500 Facets. These new Real time Compliance Standards covers both Exadata Compute nodes and Linux servers. The result is increased Oracle software coverage and faster time to compliance monitoring on Exadata. Enhancements to Patch Management: Overhauled "OFFLINE" Patching experience: Simplified Patch uploads UI to improve the offline experience of patching. There is now a single step process to get the patches into software library. Customers often maintain local repositories of patches, sometimes called software depots, where they host the patches downloaded from My Oracle Support. In the past, you had to move these patches to your desktop then upload them to the Enterprise Manager's Software library through the Enterprise Manager Cloud Control user interface. You can now use the following EMCLI command to upload multiple patches directly from a remote location within the data center: $emcli upload_patches -location <Path to Patch directory> -from_host <HOSTNAME> The upload process filters all of the new patches, automatically selects the relevant metadata files from the location, and uploads the patches to software library. Other Improvements:  Patch rollback for single instance databases, new option in the Patch Plan to rollback the patches added to the patch plans. Upon execution, the procedure would rollback the patch and the SQL applied to the single instance Databases. Improved and faster configuration collection of Oracle Home targets can enable more reliable automation at higher level functions like Provisioning, Patching or Database as a Service. Just to recap, here is a list of database lifecycle management features:  * Red highlights mark – New or Enhanced in the Release 3. • Discovery, inventory tracking and reporting • Database provisioning including o Migration to Pluggable databases o Plugging and unplugging of pluggable databases o Gold image based cloning o Scaling of RAC nodes •Schema and data change management •End-to-end patch management in online and offline modes, including o Patch advisories in online (connected with My Oracle Support) and offline mode o Patch pre-deployment analysis, deployment and rollback (currently only for single instance databases) o Reporting • Upgrade planning and execution of the upgrade process • Configuration management including • Compliance management with out-of-box content • Change Activity Planner for planning, designing and tracking long running processes For more information on Enterprise Manager’s database lifecycle management capabilities, visit http://www.oracle.com/technetwork/oem/lifecycle-mgmt/index.html

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  • Google I/O 2010 - OpenSocial in the Enterprise

    Google I/O 2010 - OpenSocial in the Enterprise Google I/O 2010 - Best practices for implementing OpenSocial in the Enterprise Social Web, Enterprise 201 Mark Weitzel, Matt Tucker, Mark Halvorson, Helen Chen, Chris Schalk Enterprise deployments of OpenSocial technologies brings an additional set of considerations that may not be apparent in a traditional social network implementation. In this session, several enterprise vendors will demonstrate how they've been working together to address these issues in a collection of "Best Practices". This session will also provide a review of existing challenges for enterprise implementations of OpenSocial. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 5 0 ratings Time: 38:23 More in Science & Technology

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  • The Minimalist's Approach to Content Governance

    - by Kellsey Ruppel
    This week on the blog, we want to focus on the content lifecylce and how important it is to have the tools in place to be able to properly manage all te phases of the content lifecylce. John Brunswick has some great advice when it comes to this topic, so expect to hear a lot from him this week! Originally posted by John Brunswick. Let's be honest - content governance is far from an exciting topic. BUT the potential of a very small intranet team creating and maintaining a platform that provides an organization with relevant, high value information, helping workers to get their jobs done with greater accuracy and in less time is exciting. It is easy to quickly start producing content, but the challenge is ensuring that the environment is easy to navigate and use on the third week and during the third year.   What can be done to bridge this gap? Over the next few blog entries let's take a pragmatic, minimalistic view of a process that can help any team manage a wealth of unstructured information. Based on an earlier article that I wrote around Portal Governance, I am going to focus on using technology as much as possible to support the governance of content with minimal involvement from users. The only certainty about content production is that business users are not fans of maintaining content. Maintenance is overhead and is a long-term investment thats value will possibly not be realized under the current content creator's watch. To add context to how we will use technical tools in this process, each post will highlight one section of the content lifecycle process as outlined below Content Lifecycle Stages 1. Request - Understand the education, purpose, resource and success criteria for content 2. Create - Determine access and workflow for content 3. Manage - Understand ownership and review cycles 4. Retire - Act on thresholds established during the request stage Within each state we will also elaborate as to 1. Why - why would we entertain doing this? 2. How - the steps that are needed to make it happen 3. Impact - what is the net benefit or loss based on the process Over the course of this week, we will dive deep into the stages and the minimal amount of time, effort and process within each to make some meaningful gains in the improvement of user experience and productivity in their search for information. It might be a stretch to say that we can make content governance exciting, but hopefully it can end up being painless and paying dividends. And if you'd like to hear first hand from a customer that is managing their content lifecycle with Oracle WebCenter, be sure to join us on Wednesday for this webcast "ResCare Solves Content Lifecycle Challenges with Oracle WebCenter"!

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  • September issue of the Enterprise Manager Indepth Newsletter

    - by Javier Puerta
    The September issue of the Enterprise Manager Indepth Newsletter is now available here  Featured articles include: Oracle OpenWorld Preview: Don't-Miss Sessions, Hands-on Labs, and MoreBecause of the rapid and widespread adoption of Oracle Enterprise Manager 12c since its launch at Oracle OpenWorld 2011, conference organizers are expecting Oracle Enterprise Manager sessions to attract record crowds at Oracle OpenWorld 2012. Read More Oracle Cloud Builder Summit—Zero to Enterprise Cloud in Two HoursIn August, Oracle launched the worldwide Oracle Cloud Builder Summit series, an event where attendees learn firsthand how to plan, deploy, and manage an enterprise private cloud using Oracle Enterprise Manager 12c—all in a few hours. Read More WEBCASTS Reduce Database Testing Efforts While Maximizing ROIWatch this on-demand Webcast demonstrating how to manage database and system changes with confidence using Oracle Real Application Testing. Viewers will be among the first to hear results from Forrester Consulting's commissioned, multicustomer study, “Total Economic Impact of Oracle Real Application Testing.”

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  • Oracle Enterprise Manager 12c(EM12c):????????? ~Exadata??·??~

    - by Kumiko Fujita
    EM?????Exadata?????? Oracle Exadata???????????????????????????Oracle Enterprise Manager 12c????????????Oracle Exadata??????????(Oracle Enterprise Manager 11g)????????????12c???????????????????????????Exadata Storage Server?InfiniBand???????????????????????? Exadata??·?? ??????? 1. ???????????? -Exadata??????????????????????????!- Oracle Enterprise Manager 12c???Oracle Exadata???/????????????????????????????????????????????????????????????????????????????????????????????????? 2. ?????????????????????? -CPU????I/O?????????!- Oracle Exadata???????? 8 ????96?????????·??????????????TB???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Oracle Enterprise Manager 12c????????????CPU???????????I/O??????????????????????? 3. ????? -????Exadata????????????!- ????Oracle Exadata?????????????????????????????????????Oracle Enterprise Manager 12c????????????????????????????????·??????????Oracle Exadata??????????????????????????Oracle Enterprise Manager?????????????????????????????????????·???????????????????????Oracle Exadata????????????????????????????? ??????? Storage Server ????????griddisk,celldisk ????FlashCache ???? BIOS,IB??????????DB OS??????OS??????? ??????! ?????Exadata Monitoring?(PDF) ?????????(????????????????) WMV MP4

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  • IOUG Enterprise Manager SIG Webinar: WEBINAR: Performance Tuning your Database Cloud in Oracle Enterprise Manager 12c Cloud Control - 360 Degrees

    - by Patrick Rood
    October 25, 2013 EM 12c Sales Blast | IOUG Enterprise Manager SIG WEBINAR: Performance Tuning your Database Cloud in Oracle Enterprise Manager 12c Cloud Control - 360 Degrees Last year, the Independent Oracle User Group (IOUG) established a fast-growing Special Interest Group (SIG) devoted to Enterprise Manager, and has sponsored Quarterly Newsletters and Webinars about EM. To drive more interest in EM and the SIG, IOUG would like Oracle to invite customers to its latest techcast. Your customers will learn how to leverage Oracle Enterprise Manager 12c for tuning, trouble-shooting and monitoring their Oracle Database Cloud Ecosystem. The session covers lessons learned, tips/tricks, recommendations, best practices, "gotchas" and a whole lot more on how to effectively use Oracle Enterprise Manager 12c Cloud Control for quick, easy and intuitive performance tuning of an Oracle Database Cloud. Session Objectives: • Leveraging Enterprise Manager 12c Cloud Control for Oracle Database Tuning/Monitoring • Limited Deep-Dive on Automatic Workload Repository (AWR) • Oracle Database Cloud Performance Tuning • Best Practices for Database Cloud Maintenance and Monitoring Featured Speaker: Tariq Farooq, CEO, BrainSurface and Mike Ault Date & Time: Wednesday, October 30 12:00 PM- 1:00 PM Central Time (USA) Register Here 

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  • Apache/2.2.20 (Ubuntu 11.10) gzip compression won't work on php pages, content is chunked

    - by FamousInteractive
    I'm running into a problem with a new production server whereto I'm transferring projects. The HTML output of the PHP applications isn't compressed by the Apache mod_deflate module. Other resources, as stylesheet and javascript files, even html pages, which are served with the same Content-type (text/html) as the PHP output, are compressed! The projects use the following rules (from HTML5 boilerplate) in the .htaccess: <IfModule mod_deflate.c> # Force deflate for mangled headers developer.yahoo.com/blogs/ydn/posts/2010/12/pushing-beyond-gzipping/ <IfModule mod_setenvif.c> <IfModule mod_headers.c> SetEnvIfNoCase ^(Accept-EncodXng|X-cept-Encoding|X{15}|~{15}|-{15})$ ^((gzip|deflate)\s*,?\s*)+|[X~-]{4,13}$ HAVE_Accept-Encoding RequestHeader append Accept-Encoding "gzip,deflate" env=HAVE_Accept-Encoding </IfModule> </IfModule> # HTML, TXT, CSS, JavaScript, JSON, XML, HTC: <IfModule filter_module> FilterDeclare COMPRESS FilterProvider COMPRESS DEFLATE resp=Content-Type $text/html FilterProvider COMPRESS DEFLATE resp=Content-Type $text/css FilterProvider COMPRESS DEFLATE resp=Content-Type $text/plain FilterProvider COMPRESS DEFLATE resp=Content-Type $text/xml FilterProvider COMPRESS DEFLATE resp=Content-Type $text/x-component FilterProvider COMPRESS DEFLATE resp=Content-Type $application/javascript FilterProvider COMPRESS DEFLATE resp=Content-Type $application/json FilterProvider COMPRESS DEFLATE resp=Content-Type $application/xml FilterProvider COMPRESS DEFLATE resp=Content-Type $application/xhtml+xml FilterProvider COMPRESS DEFLATE resp=Content-Type $application/rss+xml FilterProvider COMPRESS DEFLATE resp=Content-Type $application/atom+xml FilterProvider COMPRESS DEFLATE resp=Content-Type $application/vnd.ms-fontobject FilterProvider COMPRESS DEFLATE resp=Content-Type $image/svg+xml FilterProvider COMPRESS DEFLATE resp=Content-Type $image/x-icon FilterProvider COMPRESS DEFLATE resp=Content-Type $application/x-font-ttf FilterProvider COMPRESS DEFLATE resp=Content-Type $font/opentype FilterChain COMPRESS FilterProtocol COMPRESS DEFLATE change=yes;byteranges=no </IfModule> </IfModule> We have a testing machine that runs the same Apache, OS and PHP version. On that machine the compression works just fine on the PHP output. I've checked and compared Apache and PHP config files, all the same as far as I can tell. I've tried several manners of outputting the content of the PHP, using output buffering or just plain echoing the content. Same thing, no compression. Example response headers of a PHP output: HTTP/1.1 200 OK Date: Wed, 25 Apr 2012 23:30:59 GMT Server: Apache Accept-Ranges: bytes Expires: Thu, 19 Nov 1981 08:52:00 GMT Cache-Control: public Pragma: no-cache Vary: User-Agent Keep-Alive: timeout=5, max=98 Connection: Keep-Alive Transfer-Encoding: chunked Content-Type: text/html; charset=utf-8 Example of response headers on a css file: HTTP/1.1 200 OK Date: Wed, 25 Apr 2012 23:30:59 GMT Server: Apache Last-Modified: Mon, 04 Jul 2011 19:12:36 GMT Vary: Accept-Encoding,User-Agent Content-Encoding: gzip Cache-Control: public Expires: Fri, 25 May 2012 23:30:59 GMT Content-Length: 714 Keep-Alive: timeout=5, max=100 Connection: Keep-Alive Content-Type: text/css; charset=utf-8 Does anyone has a clue or experienced the same "problem"? thanks!

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  • Building an Infrastructure Cloud with Oracle VM for x86 + Enterprise Manager 12c

    - by Richard Rotter
    Cloud Computing? Everyone is talking about Cloud these days. Everyone is explaining how the cloud will help you to bring your service up and running very fast, secure and with little effort. You can find these kinds of presentations at almost every event around the globe. But what is really behind all this stuff? Is it really so simple? And the answer is: Yes it is! With the Oracle SW Stack it is! In this post, I will try to bring this down to earth, demonstrating how easy it could be to build a cloud infrastructure with Oracle's solution for cloud computing.But let me cover some basics first: How fast can you build a cloud?How elastic is your cloud so you can provide new services on demand? How much effort does it take to monitor and operate your Cloud Infrastructure in order to meet your SLAs?How easy is it to chargeback for your services provided? These are the critical success factors of Cloud Computing. And Oracle has an answer to all those questions. By using Oracle VM for X86 in combination with Enterprise Manager 12c you can build and control your cloud environment very fast and easy. What are the fundamental building blocks for your cloud? Oracle Cloud Building Blocks #1 Hardware Surprise, surprise. Even the cloud needs to run somewhere, hence you will need hardware. This HW normally consists of servers, storage and networking. But Oracles goes beyond that. There are Optimized Solutions available for your cloud infrastructure. This is a cookbook to build your HW cloud platform. For example, building your cloud infrastructure with blades and our network infrastructure will reduce complexity in your datacenter (Blades with switch network modules, splitter cables to reduce the amount of cables, TOR (Top Of the Rack) switches which are building the interface to your infrastructure environment. Reducing complexity even in the cabling will help you to manage your environment more efficient and with less risk. Of course, our engineered systems fit into the cloud perfectly too. Although they are considered as a PaaS themselves, having the database SW (for Exadata) and the application development environment (for Exalogic) already deployed on them, in general they are ideal systems to enable you building your own cloud and PaaS infrastructure. #2 Virtualization The next missing link in the cloud setup is virtualization. For me personally, it's one of the most hidden "secret", that oracle can provide you with a complete virtualization stack in terms of a hypervisor on both architectures: X86 and Sparc CPUs. There is Oracle VM for X86 and Oracle VM for Sparc available at no additional  license costs if your are running this virtualization stack on top of Oracle HW (and with Oracle Premier Support for HW). This completes the virtualization portfolio together with Solaris Zones introduced already with Solaris 10 a few years ago. Let me explain how Oracle VM for X86 works: Oracle VM for x86 consists of two main parts: - The Oracle VM Server: Oracle VM Server is installed on bare metal and it is the hypervisor which is able to run virtual machines. It has a very small footprint. The ISO-Image of Oracle VM Server is only 200MB large. It is very small but efficient. You can install a OVM-Server in less than 5 mins by booting the Server with the ISO-Image assigned and providing the necessary configuration parameters (like installing an Linux distribution). After the installation, the OVM-Server is ready to use. That's all. - The Oracle VM-Manager: OVM-Manager is the central management tool where you can control your OVM-Servers. OVM-Manager provides the graphical user interface, which is an Application Development Framework (ADF) application, with a familiar web-browser based interface, to manage Oracle VM Servers, virtual machines, and resources. The Oracle VM Manager has the following capabilities: Create virtual machines Create server pools Power on and off virtual machines Manage networks and storage Import virtual machines, ISO files, and templates Manage high availability of Oracle VM Servers, server pools, and virtual machines Perform live migration of virtual machines I want to highlight one of the goodies which you can use if you are running Oracle VM for X86: Preconfigured, downloadable Virtual Machine Templates form edelivery With these templates, you can download completely preconfigured Virtual Machines in your environment, boot them up, configure them at first time boot and use it. There are templates for almost all Oracle SW and Applications (like Fusion Middleware, Database, Siebel, etc.) available. #3) Cloud Management The management of your cloud infrastructure is key. This is a day-to-day job. Acquiring HW, installing a virtualization layer on top of it is done just at the beginning and if you want to expand your infrastructure. But managing your cloud, keeping it up and running, deploying new services, changing your chargeback model, etc, these are the daily jobs. These jobs must be simple, secure and easy to manage. The Enterprise Manager 12c Cloud provides this functionality from one management cockpit. Enterprise Manager 12c uses Oracle VM Manager to control OVM Serverpools. Once you registered your OVM-Managers in Enterprise Manager, then you are able to setup your cloud infrastructure and manage everything from Enterprise Manager. What you need to do in EM12c is: ">Register your OVM Manager in Enterprise ManagerAfter Registering your OVM Manager, all the functionality of Oracle VM for X86 is also available in Enterprise Manager. Enterprise Manager works as a "Manger" of the Manager. You can register as many OVM-Managers you want and control your complete virtualization environment Create Roles and Users for your Self Service Portal in Enterprise ManagerWith this step you allow users to logon on the Enterprise Manager Self Service Portal. Users can request Virtual Machines in this portal. Setup the Cloud InfrastructureSetup the Quotas for your self service users. How many VMs can they request? How much of your resources ( cpu, memory, storage, network, etc. etc.)? Which SW components (templates, assemblys) can your self service users request? In this step, you basically set up the complete cloud infrastructure. Setup ChargebackOnce your cloud is set up, you need to configure your chargeback mechanism. The Enterprise Manager collects the resources metrics, which are used in a very deep level. Almost all collected Metrics could be used in the chargeback module. You can define chargeback plans based on configurations (charge for the amount of cpu, memory, storage is assigned to a machine, or for a specific OS which is installed) or chargeback on resource consumption (% of cpu used, storage used, etc). Or you can also define a combination of configuration and consumption chargeback plans. The chargeback module is very flexible. Here is a overview of the workflow how to handle infrastructure cloud in EM: Summary As you can see, setting up an Infrastructure Cloud Service with Oracle VM for X86 and Enterprise Manager 12c is really simple. I personally configured a complete cloud environment with three X86 servers and a small JBOD san box in less than 3 hours. There is no magic in it, it is all straightforward. Of course, you have to have some experience with Oracle VM and Enterprise Manager. Experience in setting up Linux environments helps as well. I plan to publish a technical cookbook in the next few weeks. I hope you found this post useful and will see you again here on our blog. Any hints, comments are welcome!

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  • strange bundler error: tar_input.rb:49:in `initialize': not in gzip format (Zlib::GzipFile::Error) o

    - by z3cko
    i am getting a strange bundler error when running bundle pack with bundler 0.9.12 any ideas? (see pastie for a better formatted code: http://pastie.org/881328 ) /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/site_ruby/1.8/rubygems/package/tar_input.rb:49:in `initialize': not in gzip format (Zlib::GzipFile::Error) from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/site_ruby/1.8/rubygems/package/tar_input.rb:49:in `new' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/site_ruby/1.8/rubygems/package/tar_input.rb:49:in `initialize' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/site_ruby/1.8/rubygems/package/tar_reader.rb:63:in `each' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/site_ruby/1.8/rubygems/package/tar_reader.rb:54:in `loop' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/site_ruby/1.8/rubygems/package/tar_reader.rb:54:in `each' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/site_ruby/1.8/rubygems/package/tar_input.rb:32:in `initialize' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/site_ruby/1.8/rubygems/package/tar_input.rb:17:in `new' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/site_ruby/1.8/rubygems/package/tar_input.rb:17:in `open' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/site_ruby/1.8/rubygems/package.rb:55:in `open' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/site_ruby/1.8/rubygems/format.rb:63:in `from_io' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/site_ruby/1.8/rubygems/format.rb:51:in `from_file_by_path' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/site_ruby/1.8/rubygems/format.rb:50:in `open' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/site_ruby/1.8/rubygems/format.rb:50:in `from_file_by_path' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/source.rb:115:in `specs' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/source.rb:114:in `each' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/source.rb:114:in `specs' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/index.rb:32:in `from_cached_specs' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/index.rb:23:in `application_cached_gems' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/index.rb:15:in `cached_gems' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/index.rb:5:in `build' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/index.rb:14:in `cached_gems' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/environment.rb:15:in `index' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/index.rb:5:in `build' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/environment.rb:13:in `index' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/runtime.rb:86:in `specs' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/runtime.rb:130:in `details' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/runtime.rb:119:in `write_yml_lock' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/runtime.rb:65:in `lock' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/cli.rb:89:in `lock' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/cli.rb:131:in `package' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/vendor/thor/task.rb:33:in `send' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/vendor/thor/task.rb:33:in `run' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/vendor/thor/invocation.rb:109 from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/vendor/thor/invocation.rb:116:in `call' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/vendor/thor/invocation.rb:116:in `invoke' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/vendor/thor.rb:137:in `start' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/vendor/thor/base.rb:378:in `start' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/lib/bundler/vendor/thor.rb:124:in `start' from /opt/ruby-enterprise-1.8.7-2010.01/lib/ruby/gems/1.8/gems/bundler-0.9.12/bin/bundle:11 from /opt/REE/bin/bundle:19:in `load' from /opt/REE/bin/bundle:19

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  • How to Set Up Your Enterprise Social Organization

    - by Mike Stiles
    The rush for business organizations to establish, grow, and adopt social was driven out of necessity and inevitability. The result, however, was a sudden, booming social presence creating touch points with customers, partners and influencers, but without any corporate social organization or structure in place to effectively manage it. Even today, many business leaders remain uncertain as to how to corral this social media thing so that it makes sense for their enterprise. Imagine their panic when they hear one of the most beneficial approaches to corporate use of social involves giving up at least some hierarchical control and empowering employees to publicly engage customers. And beyond that, they should also be empowered, regardless of their corporate status, to engage and collaborate internally, spurring “off the grid” innovation. An HBR blog points out that traditionally, enterprise organizations function from the top down, and employees work end-to-end, structured around business processes. But the social enterprise opens up structures that up to now have not exactly been embraced by turf-protecting executives and managers. The blog asks, “What if leaders could create a future where customers, associates and suppliers are no longer seen as objects in the system but as valued sources of innovation, ideas and energy?” What if indeed? The social enterprise activates internal resources without the usual obsession with position. It is the dawn of mass collaboration. That does not, however, mean this mass collaboration has to lead to uncontrolled chaos. In an extended interview with Oracle, Altimeter Group analyst Jeremiah Owyang and Oracle SVP Reggie Bradford paint a complete picture of today’s social enterprise, including internal organizational structures Altimeter Group has seen emerge. One sign of a mature social enterprise is the establishing of a social Center of Excellence (CoE), which serves as a hub for high-level social strategy, training and education, research, measurement and accountability, and vendor selection. This CoE is led by a corporate Social Strategist, most likely from a Marketing or Corporate Communications background. Reporting to them are the Community Managers, the front lines of customer interaction and engagement; business unit liaisons that coordinate the enterprise; and social media campaign/product managers, social analysts, and developers. With content rising as the defining factor for social success, Altimeter also sees a Content Strategist position emerging. Across the enterprise, Altimeter has seen 5 organizational patterns. Watching the video will give you the pros and cons of each. Decentralized - Anyone can do anything at any time on any social channel. Centralized – One central groups controls all social communication for the company. Hub and Spoke – A centralized group, but business units can operate their own social under the hub’s guidance and execution. Most enterprises are using this model. Dandelion – Each business unit develops their own social strategy & staff, has its own ability to deploy, and its own ability to engage under the central policies of the CoE. Honeycomb – Every employee can do social, but as opposed to the decentralized model, it’s coordinated and monitored on one platform. The average enterprise has a whopping 178 social accounts, nearly ¼ of which are usually semi-idle and need to be scrapped. The last thing any C-suite needs is to cope with fragmented technologies, solutions and platforms. It’s neither scalable nor strategic. The prepared, effective social enterprise has a technology partner that can quickly and holistically integrate emerging platforms and technologies, such that whatever internal social command structure you’ve set up can continue efficiently executing strategy without skipping a beat. @mikestiles

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  • How to Set Up Your Enterprise Social Organization?

    - by Richard Lefebvre
    By Mike Stiles on Dec 04, 2012 The rush for business organizations to establish, grow, and adopt social was driven out of necessity and inevitability. The result, however, was a sudden, booming social presence creating touch points with customers, partners and influencers, but without any corporate social organization or structure in place to effectively manage it. Even today, many business leaders remain uncertain as to how to corral this social media thing so that it makes sense for their enterprise. Imagine their panic when they hear one of the most beneficial approaches to corporate use of social involves giving up at least some hierarchical control and empowering employees to publicly engage customers. And beyond that, they should also be empowered, regardless of their corporate status, to engage and collaborate internally, spurring “off the grid” innovation. An HBR blog points out that traditionally, enterprise organizations function from the top down, and employees work end-to-end, structured around business processes. But the social enterprise opens up structures that up to now have not exactly been embraced by turf-protecting executives and managers. The blog asks, “What if leaders could create a future where customers, associates and suppliers are no longer seen as objects in the system but as valued sources of innovation, ideas and energy?” What if indeed? The social enterprise activates internal resources without the usual obsession with position. It is the dawn of mass collaboration. That does not, however, mean this mass collaboration has to lead to uncontrolled chaos. In an extended interview with Oracle, Altimeter Group analyst Jeremiah Owyang and Oracle SVP Reggie Bradford paint a complete picture of today’s social enterprise, including internal organizational structures Altimeter Group has seen emerge. One sign of a mature social enterprise is the establishing of a social Center of Excellence (CoE), which serves as a hub for high-level social strategy, training and education, research, measurement and accountability, and vendor selection. This CoE is led by a corporate Social Strategist, most likely from a Marketing or Corporate Communications background. Reporting to them are the Community Managers, the front lines of customer interaction and engagement; business unit liaisons that coordinate the enterprise; and social media campaign/product managers, social analysts, and developers. With content rising as the defining factor for social success, Altimeter also sees a Content Strategist position emerging. Across the enterprise, Altimeter has seen 5 organizational patterns. Watching the video will give you the pros and cons of each. Decentralized - Anyone can do anything at any time on any social channel. Centralized – One central groups controls all social communication for the company. Hub and Spoke – A centralized group, but business units can operate their own social under the hub’s guidance and execution. Most enterprises are using this model. Dandelion – Each business unit develops their own social strategy & staff, has its own ability to deploy, and its own ability to engage under the central policies of the CoE. Honeycomb – Every employee can do social, but as opposed to the decentralized model, it’s coordinated and monitored on one platform. The average enterprise has a whopping 178 social accounts, nearly ¼ of which are usually semi-idle and need to be scrapped. The last thing any C-suite needs is to cope with fragmented technologies, solutions and platforms. It’s neither scalable nor strategic. The prepared, effective social enterprise has a technology partner that can quickly and holistically integrate emerging platforms and technologies, such that whatever internal social command structure you’ve set up can continue efficiently executing strategy without skipping a beat. @mikestiles

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