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• Data Mining Email with Thunderbird

  - by user554629

  Oracle has many formal, searchable locations:  Service Requests, BugIDs, Technical Documents. These contain the results of an investigation for a customer crash situation;  they're created after the intense work of resolution is over, and typically contain the "root cause" of the failure ... but not the methods for identifying that cause. Email is still the standby for interacting with quickly formed groups of specialists, focusing on a particular incident.Customer BI, Network and System specialists;  Oracle Tech Support, Development, Consultants; OEM Database, OS technical support.   It is a chaotic, time-oriented set of configuration, call stacks, changes, techniques to discover and repair the failure. I needed to organize that information into something cohesive to prepare the blog entry on Teradata.  My corporate email client of choice is Thunderbird.   My original (flawed) search technique: R-Click on Inbox in Thunderbird left pane, and choose Search Messages Subject:  [ teradata ] Results: A new window titled "Search Messages"Single pane of selected messagesColumn headings:  Subject  From  Date  LocationNo preview window for messages There are 673 email entries in the result ( too many )  R-click icon just above the vertical scroll bar on the rightCheck [x] Tags Click on the Tags header to sort by "Important" View contents of message by double-clickingOpens in the Thunderbird Main Window in a new Tab Not what I was looking for, close the tab and try again. There has to be a better way.  ( and there is ) I need to be more productive, eliminating duplicate-chained messages, for example.   Even the Tag "Important" that was added during the investigation phase, is "not so much" for my current task. In the "Search Messages" window, click [ Save as Search Folder ] [ teradata ]  Appears as a new folder in my Inbox. Focus on that folder and the results appear with a list of messages like every other folder in the Inbox.Only the results of the search are shown A preview window is now available for each message Sort, Select message, Cursor Down ... navigates quickly through the messages. But wait, there's more ... Click Find ( Ctrl-F) Enter a search term for the message body, like.[ LIBPATH ] The search is "sticky" ... each message you cycle through wil focus ( and highlight) the LIBPATH search term. And still more .... Reset the Tag"Important" message.   Press "1" and the tag is removed Press "4" and a new Tag "ToDo" is applied After applying all of the tags, sort by Tag for a new message order Adjust the search criteria ... R-click on the [ teradata ] search folder, and choose Properties Add additional criteria to narrow the search Some of the information I'm looking for did not contain "teradata" in the subject line. + Body  [ contains ] [ Best Practices ] That's it.  Much more efficient search.   Thank you Thunderbird.

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• SQL to select random mix of rows fairly [migrated]

  - by Matt Sieker

  Here's my problem: I have a set of tables in a database populated with data from a client that contains product information. In addition to the basic product information, there is also information about the manufacturer, and categories for those products (a product can be in one or more categories). These categories are then referred to as "Product Categories", and which stores these products are available at. These tables are updated once a week from a feed from the customer. Since for our purposes, some of the product categories are the same, or closely related for our purposes, there is another level of categories called "General Categories", a general category can have one or more product categories. For the scope of these tables, here's some rough numbers: Data Tables: Products: 475,000 Manufacturers: 1300 Stores: 150 General Categories: 245 Product Categories: 500 Mapping Tables: Product Category -> Product: 655,000 Stores -> Products: 50,000,000 Now, for the actual problem: As part of our software, we need to select n random products, given a store and a general category. However, we also need to ensure a good mix of manufacturers, as in some categories, a single manufacturer dominates the results, and selecting rows at random causes the results to strongly favor that manufacturer. The solution that is currently in place, works for most cases, involves selecting all of the rows that match the store and category criteria, partition them on manufacturer, and include their row number from within their partition, then select from that where the row number for that manufacturer is less than n, and use ROWCOUNT to clamp the total rows returned to n. This query looks something like this: SET ROWCOUNT 6 select p.Id, GeneralCategory_Id, Product_Id, ISNULL(m.DisplayName, m.Name) AS Vendor, MSRP, MemberPrice, FamilyImageName from (select p.Id, gc.Id GeneralCategory_Id, p.Id Product_Id, ctp.Store_id, Manufacturer_id, ROW_NUMBER() OVER (PARTITION BY Manufacturer_id ORDER BY NEWID()) AS 'VendorOrder', MSRP, MemberPrice, FamilyImageName from GeneralCategory gc inner join GeneralCategoriesToProductCategories gctpc ON gc.Id=gctpc.GeneralCategory_Id inner join ProductCategoryToProduct pctp on gctpc.ProductCategory_Id = pctp.ProductCategory_Id inner join Product p on p.Id = pctp.Product_Id inner join StoreToProduct ctp on p.Id = ctp.Product_id where gc.Id = @GeneralCategory and ctp.Store_id=@StoreId and p.Active=1 and p.MemberPrice >0) p inner join Manufacturer m on m.Id = p.Manufacturer_id where VendorOrder <=6 order by NEWID() SET ROWCOUNT 0 (I've tried to somewhat format it to make it cleaner, but I don't think it really helps) Running this query with an execution plan shows that for the majority of these tables, it's doing a Clustered Index Seek. There are two operations that take up roughly 90% of the time: Index Seek (Nonclustered) on StoreToProduct: 17%. This table just contains the key of the store, and the key of the product. It seems that NHibernate decided not to make a composite key when making this table, but I'm not concerned about this at this point, as compared to the other seek... Clustered Index Seek on Product: 69%. I really have no clue how I could make this one more performant. On categories without a lot of products, performance is acceptable (<50ms), however larger categories can take a few hundred ms, with the largest category taking 3s (which has about 170k products). It seems I have two ways to go from this point: Somehow optimize the existing query and table indices to lower the query time. As almost every expensive operation is already a clustered index scan, I don't know what could be done there. The inner query could be tuned to not return all of the possible rows for that category, but I am unsure how to do this, and maintain the requirements (random products, with a good mix of manufacturers) Denormalize this data for the purpose of this query when doing the once a week import. However, I am unsure how to do this and maintain the requirements. Does anyone have any input on either of these items?

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• I am trying to create an windows application watcher? [migrated]

  - by Broken_Code

  I recently started coding in c #(in may this year) and well I find it best to learn by working with code. this application http://www.c-sharpcorner.com/UploadFile/satisharveti/ActiveApplicationWatcher01252007024921AM/ActiveApplicationWatcher.aspx. I am trying to recreate it however mine will be saving the information into an sql database(new at this as well). I am having some coding problems though as it does not do what I expect it to do. THis is the main code I am using. private void GetTotalTimer() { DateTime now = DateTime.Now; IntPtr hwnd = APIFunc.getforegroundWindow(); Int32 pid = APIFunc.GetWindowProcessID(hwnd); Process p = Process.GetProcessById(pid); appName = p.ProcessName; const int nChars = 256; int handle = 0; StringBuilder Buff = new StringBuilder(nChars); handle = GetForegroundWindow(); appltitle = APIFunc.ActiveApplTitle().Trim().Replace("\0", ""); //if (GetWindowText(handle, Buff, nChars) > 0) //{ // string strbuff = Buff.ToString(); // StrWindow = strbuff; #region insert statement try { if (Conn.State == ConnectionState.Closed) { Conn.Open(); } if (Conn.State == ConnectionState.Open) { SqlCommand com = new SqlCommand("Select top 1 [Window Title] From TimerLogs ORDER BY [Time of Event] DESC", Conn); SqlDataReader reader = com.ExecuteReader(); startTime = DateTime.Now; string time = now.ToString(); if (!reader.HasRows) { reader.Close(); cmd = new SqlCommand("insert into [TimerLogs] values(@time,@appName,@appltitle,@Elapsed_Time,@userName)", Conn); cmd.Parameters.AddWithValue("@time", time); cmd.Parameters.AddWithValue("@appName", appName); cmd.Parameters.AddWithValue("@appltitle", appltitle); cmd.Parameters.AddWithValue("@Elapsed_Time", blank.ToString()); cmd.Parameters.AddWithValue("@userName", userName); cmd.ExecuteNonQuery(); Conn.Close(); } else if(reader.HasRows) { reader.Read(); if (appltitle != reader.ToString()) { reader.Close(); endTime = DateTime.Now; appduration = endTime.Subtract(startTime); cmd = new SqlCommand("insert into [TimerLogs] values (@time,@appName,@appltitle,@Elapsed_Time,@userName)", Conn); cmd.Parameters.AddWithValue("@time", time); cmd.Parameters.AddWithValue("@appName", appName); cmd.Parameters.AddWithValue("@appltitle", appltitle); cmd.Parameters.AddWithValue("@Elapsed_Time", appduration.ToString()); cmd.Parameters.AddWithValue("@userName", userName); cmd.ExecuteNonQuery(); reader.Close(); Conn.Close(); } } } } catch (Exception) { } //} #endregion ActivityTimer.Start(); Processing = "Working"; } Unfortunately this is the result. it is not saving the data as I expect it to. What am i doing wrong I had thought that with the sql reader it would first check for a value and only save if they do not match however it is saving whether there is a match or not.

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• How to handle multi-processing of libraries which already spawn sub-processes?

  - by exhuma

  I am having some trouble coming up with a good solution to limit sub-processes in a script which uses a multi-processed library and the script itself is also multi-processed. Both, the library and script are modifiable by us. I believe the question is more about design than actual code, but for what it's worth, it's written in Python. The goal of the library is to hide implementation details of various internet routers. For that reason, the library has a "Proxy" factory method which takes the IP of a router as parameter. The factory then probes the device using a set of possible proxies. Usually, there is one proxy which immediately knows that is is able to send commands to this device. All others usually take some time to return (given a timeout). One thought was already to simply query the device for an identifier, and then select the proper proxy using that, but in order to do so, you would already need to know how to query the device. Abstracting this knowledge is one of the main purposes of the library, so that becomes a little bit of a "circular-requirement"/deadlock: To connect to a device, you need to know what proxy to use, and to know what proxy to create, you need to connect to a device. So probing the device is - as we can see - the best solution so far, apart from keeping a lookup-table somewhere. The library currently kills all remaining processes once a valid proxy has been found. And yes, there is always only one good proxy per device. Currently there are about 12 proxies. So if one create a proxy instance using the factory, 12 sub-processes are spawned. So far, this has been really useful and worked very well. But recently someone else wanted to use this library to "broadcast" a command to all devices. So he took the library, and wrote his own multi-processed script. This obviously spawned 12 * n processes where n is the number of IPs to which he broadcasted. This has given us two problems: The host on which the command was executed slowed down to a near halt. Aborting the script with CTRL+C ground the system to a total halt. Not even the hardware console responded anymore! This may be due to some Python strangeness which still needs to be investigated. Maybe related to http://bugs.python.org/issue8296 The big underlying question, is how to design a library which does multi-processing, so other applications which use this library and want to be multi-processed themselves do not run into system limitations. My first thought was to require a pool to be passed to the library, and execute all tasks in that pool. In that way, the person using the library has control over the usage of system resources. But my gut tells me that there must be a better solution. Disclaimer: My experience with multiprocessing is fairly limited. I have implemented a few straightforward which did not require access control to resources. So I have not yet any practical experience with semaphores or mutexes. p.s.: In the future, we may have enough information to do this without the probing. But the database which would contain the proper information is not yet operational. Also, the design about multiprocessing a multiprocessed library intrigues me :)

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• Broken Views

  - by Ajarn Mark Caldwell

  “SELECT *” isn’t just hazardous to performance, it can actually return blatantly wrong information. There are a number of blog posts and articles out there that actively discourage the use of the SELECT * FROM …syntax.  The two most common explanations that I have seen are: Performance:  The SELECT * syntax will return every column in the table, but frequently you really only need a few of the columns, and so by using SELECT * your are retrieving large volumes of data that you don’t need, but the system has to process, marshal across tiers, and so on.  It would be much more efficient to only select the specific columns that you need. Future-proof:  If you are taking other shortcuts in your code, along with using SELECT *, you are setting yourself up for trouble down the road when enhancements are made to the system.  For example, if you use SELECT * to return results from a table into a DataTable in .NET, and then reference columns positionally (e.g. myDataRow[5]) you could end up with bad data if someone happens to add a column into position 3 and skewing all the remaining columns’ ordinal position.  Or if you use INSERT…SELECT * then you will likely run into errors when a new column is added to the source table in any position. And if you use SELECT * in the definition of a view, you will run into a variation of the future-proof problem mentioned above.  One of the guys on my team, Mike Byther, ran across this in a project we were doing, but fortunately he caught it while we were still in development.  I asked him to put together a test to prove that this was related to the use of SELECT * and not some other anomaly.  I’ll walk you through the test script so you can see for yourself what happens. We are going to create a table and two views that are based on that table, one of them uses SELECT * and the other explicitly lists the column names.  The script to create these objects is listed below. IF OBJECT_ID('testtab') IS NOT NULL DROP TABLE testtabgoIF OBJECT_ID('testtab_vw') IS NOT NULL DROP VIEW testtab_vwgo IF OBJECT_ID('testtab_vw_named') IS NOT NULL DROP VIEW testtab_vw_namedgo CREATE TABLE testtab (col1 NVARCHAR(5) null, col2 NVARCHAR(5) null)INSERT INTO testtab(col1, col2)VALUES ('A','B'), ('A','B')GOCREATE VIEW testtab_vw AS SELECT * FROM testtabGOCREATE VIEW testtab_vw_named AS SELECT col1, col2 FROM testtabgo Now, to prove that the two views currently return equivalent results, select from them. SELECT 'star', col1, col2 FROM testtab_vwSELECT 'named', col1, col2 FROM testtab_vw_named OK, so far, so good.  Now, what happens if someone makes a change to the definition of the underlying table, and that change results in a new column being inserted between the two existing columns?  (Side note, I normally prefer to append new columns to the end of the table definition, but some people like to keep their columns alphabetized, and for clarity for later people reviewing the schema, it may make sense to group certain columns together.  Whatever the reason, it sometimes happens, and you need to protect yourself and your code from the repercussions.) DROP TABLE testtabgoCREATE TABLE testtab (col1 NVARCHAR(5) null, col3 NVARCHAR(5) NULL, col2 NVARCHAR(5) null)INSERT INTO testtab(col1, col3, col2)VALUES ('A','C','B'), ('A','C','B')goSELECT 'star', col1, col2 FROM testtab_vwSELECT 'named', col1, col2 FROM testtab_vw_named I would have expected that the view using SELECT * in its definition would essentially pass-through the column name and still retrieve the correct data, but that is not what happens.  When you run our two select statements again, you see that the View that is based on SELECT * actually retrieves the data based on the ordinal position of the columns at the time that the view was created.  Sure, one work-around is to recreate the View, but you can’t really count on other developers to know the dependencies you have built-in, and they won’t necessarily recreate the view when they refactor the table. I am sure that there are reasons and justifications for why Views behave this way, but I find it particularly disturbing that you can have code asking for col2, but actually be receiving data from col3.  By the way, for the record, this entire scenario and accompanying test script apply to SQL Server 2008 R2 with Service Pack 1. So, let the developer beware…know what assumptions are in effect around your code, and keep on discouraging people from using SELECT * syntax in anything but the simplest of ad-hoc queries. And of course, let’s clean up after ourselves.  To eliminate the database objects created during this test, run the following commands. DROP TABLE testtabDROP VIEW testtab_vwDROP VIEW testtab_vw_named

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• Get More From Your Service Request

  - by Get Proactive Customer Adoption Team

  Leveraging Service Request Best Practices Use best practices to get there faster. In the daily conversations I have with customers, they sometimes express frustration over their Service Requests. They often feel powerless to make needed changes, so their sense of frustration grows. To help you avoid some of the frustration you might feel in dealing with your Service Requests (SR), here are a few pointers that come from our best practice discussions. Be proactive. If you can anticipate some of the questions that Support will ask, or the information they may need, try to provide this up front, when you log the SR. This could be output from the Remote Diagnostic Agent (RDA), if this is a database issue, or the output from another diagnostic tool, if you’re an EBS customer. Any information you can supply that helps us understand the situation better, helps us resolve the issue sooner. As you use some of these tools proactively, you might even find the solution to the problem before you log an SR! Be right. Make sure you have the correct severity level. Since you select the initial severity level, it’s easy to accept the default without considering how significant this may be. Business impact is the driving factor, so make sure you take a moment to select the severity level that is appropriate to the situation. Also, make sure you ask us to change the severity level, should the situation dictate. Be responsive! If this is an important issue to you, quickly follow up on any action plan submitted to you by Oracle Support. The support engineer assigned to your Service Request will be able to move the issue forward more aggressively when they have the needed information. This is crucial in resolving your issues in a timely manner. Be thorough. If there are five questions in the action plan, make sure you provide an answer for all five questions in one response, rather than trickling them in one at a time. This will allow the engineer to look at all of the information as a whole and to avoid multiple trips to your SR, saving valuable time and getting you a resolution sooner. Be your own advocate! You know your situation best; make sure Oracle Support understands both how and why this issue is important to you and your company. Use the escalation process if you're concerned that your SR isn't going the right direction, the right pace, or through the right person. Don't wait until you're frustrated and angry. An escalation is as simple as a quick conversation on the phone and can be amazingly effective in getting your issues back on track. The support manager you speak with is empowered to make any needed changes. Be our partner. You can make your support experience better. When your SR has been resolved, you may receive a survey request. This is intended to get your feedback about how your SR went and what we can do to improve your overall support experience. Oracle Support is here to help you. Our goal with any Service Request is to provide the best possible solution as quickly as possible. With your help, we’ll be able to do this with your Service Request too.  

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• Concurrent Affairs

  - by Tony Davis

  I once wrote an editorial, multi-core mania, on the conundrum of ever-increasing numbers of processor cores, but without the concurrent programming techniques to get anywhere near exploiting their performance potential. I came to the.controversial.conclusion that, while the problem loomed for all procedural languages, it was not a big issue for the vast majority of programmers. Two years later, I still think most programmers don't concern themselves overly with this issue, but I do think that's a bigger problem than I originally implied. Firstly, is the performance boost from writing code that can fully exploit all available cores worth the cost of the additional programming complexity? Right now, with quad-core processors that, at best, can make our programs four times faster, the answer is still no for many applications. But what happens in a few years, as the number of cores grows to 100 or even 1000? At this point, it becomes very hard to ignore the potential gains from exploiting concurrency. Possibly, I was optimistic to assume that, by the time we have 100-core processors, and most applications really needed to exploit them, some technology would be around to allow us to do so with relative ease. The ideal solution would be one that allows programmers to forget about the problem, in much the same way that garbage collection removed the need to worry too much about memory allocation. From all I can find on the topic, though, there is only a remote likelihood that we'll ever have a compiler that takes a program written in a single-threaded style and "auto-magically" converts it into an efficient, correct, multi-threaded program. At the same time, it seems clear that what is currently the most common solution, multi-threaded programming with shared memory, is unsustainable. As soon as a piece of state can be changed by a different thread of execution, the potential number of execution paths through your program grows exponentially with the number of threads. If you have two threads, each executing n instructions, then there are 2^n possible "interleavings" of those instructions. Of course, many of those interleavings will have identical behavior, but several won't. Not only does this make understanding how a program works an order of magnitude harder, but it will also result in irreproducible, non-deterministic, bugs. And of course, the problem will be many times worse when you have a hundred or a thousand threads. So what is the answer? All of the possible alternatives require a change in the way we write programs and, currently, seem to be plagued by performance issues. Software transactional memory (STM) applies the ideas of database transactions, and optimistic concurrency control, to memory. However, working out how to break down your program into sufficiently small transactions, so as to avoid contention issues, isn't easy. Another approach is concurrency with actors, where instead of having threads share memory, each thread runs in complete isolation, and communicates with others by passing messages. It simplifies concurrent programs but still has performance issues, if the threads need to operate on the same large piece of data. There are doubtless other possible solutions that I haven't mentioned, and I would love to know to what extent you, as a developer, are considering the problem of multi-core concurrency, what solution you currently favor, and why. Cheers, Tony.

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• Zero to Cloud : One stop shop for resources to accelerate your transformation to enterprise private cloud

  - by Anand Akela

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} During the Oracle Open World 2012 last week, Oracle introduced "Zero to Cloud" resource center to help you accelerate your transformation journey to enterprise private cloud. To help organizations deploy fully operational, enterprise-grade private cloud environment in as little as half a day, Oracle has brought key content together into this single, user-friendly resource center. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The resource center is launched just as the Oracle Cloud Builder Summit series moves into full swing. Designed for executives, cloud architects, and IT operations professionals, the day-long event series will eventually reach nearly 100 cities around the globe. During this event, an interactive "Zero to Cloud" session will showcase the transformational journey of a fictitious enterprise to the private cloud using the latest solutions from Oracle—including, Oracle Database, Oracle Fusion Middleware, Oracle VM and Oracle Enterprise Manager, as well as Oracle’s full range of engineered systems. The online "Zero to Cloud" resource center includes best practices from Oracle experts and early adopter customers as well as interviews with Oracle development executives responsibly for Oracle’s private cloud solutions and roadmap. It also includes a new self-assessment quiz that can help determine readiness for a successful private cloud deployment. Once you've determined organizational readiness, explore early adopter tips, demos, guides, exclusive white papers and more at the "Zero to Cloud" resource center.

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• Editing files without race conditions?

  - by user2569445

  I have a CSV file that needs to be edited by multiple processes at the same time. My question is, how can I do this without introducing race conditions? It's easy to write to the end of the file without race conditions by open(2)ing it in "a" (O_APPEND) mode and simply write to it. Things get more difficult when removing lines from the file. The easiest solution is to read the file into memory, make changes to it, and overwrite it back to the file. If another process writes to it after it is in memory, however, that new data will be lost upon overwriting. To further complicate matters, my platform does not support POSIX record locks, checking for file existence is a race condition waiting to happen, rename(2) replaces the destination file if it exists instead of failing, and editing files in-place leaves empty bytes in it unless the remaining bytes are shifted towards the beginning of the file. My idea for removing a line is this (in pseudocode): filename = "/home/user/somefile"; file = open(filename, "r"); tmp = open(filename+".tmp", "ax") || die("could not create tmp file"); //"a" is O_APPEND, "x" is O_EXCL|O_CREAT while(write(tmp, read(file)); //copy the $file to $file+".new" close(file); //edit tmp file unlink(filename) || die("could not unlink file"); file = open(filename, "wx") || die("another process must have written to the file after we copied it."); //"w" is overwrite, "x" is force file creation while(write(file, read(tmp))); //copy ".tmp" back to the original file unlink(filename+".tmp") || die("could not unlink tmp file"); Or would I be better off with a simple lock file? Appender process: lock = open(filename+".lock", "wx") || die("could not lock file"); file = open(filename, "a"); write(file, "stuff"); close(file); close(lock); unlink(filename+".lock"); Editor process: lock = open(filename+".lock", "wx") || die("could not lock file"); file = open(filename, "rw"); while(contents += read(file)); //edit "contents" write(file, contents); close(file); close(lock); unlink(filename+".lock"); Both of these rely on an additional file that will be left over if a process terminates before unlinking it, causing other processes to refuse to write to the original file. In my opinion, these problems are brought on by the fact that the OS allows multiple writable file descriptors to be opened on the same file at the same time, instead of failing if a writable file descriptor is already open. It seems that O_CREAT|O_EXCL is the closest thing to a real solution for preventing filesystem race conditions, aside from POSIX record locks. Another possible solution is to separate the file into multiple files and directories, so that more granular control can be gained over components (lines, fields) of the file using O_CREAT|O_EXCL. For example, "file/$id/$field" would contain the value of column $field of the line $id. It wouldn't be a CSV file anymore, but it might just work. Yes, I know I should be using a database for this as databases are built to handle these types of problems, but the program is relatively simple and I was hoping to avoid the overhead. So, would any of these patterns work? Is there a better way? Any insight into these kinds of problems would be appreciated.

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• Faster Memory Allocation Using vmtasks

  - by Steve Sistare

  You may have noticed a new system process called "vmtasks" on Solaris 11 systems: % pgrep vmtasks 8 % prstat -p 8 PID USERNAME SIZE RSS STATE PRI NICE TIME CPU PROCESS/NLWP 8 root 0K 0K sleep 99 -20 9:10:59 0.0% vmtasks/32 What is vmtasks, and why should you care? In a nutshell, vmtasks accelerates creation, locking, and destruction of pages in shared memory segments. This is particularly helpful for locked memory, as creating a page of physical memory is much more expensive than creating a page of virtual memory. For example, an ISM segment (shmflag & SHM_SHARE_MMU) is locked in memory on the first shmat() call, and a DISM segment (shmflg & SHM_PAGEABLE) is locked using mlock() or memcntl(). Segment operations such as creation and locking are typically single threaded, performed by the thread making the system call. In many applications, the size of a shared memory segment is a large fraction of total physical memory, and the single-threaded initialization is a scalability bottleneck which increases application startup time. To break the bottleneck, we apply parallel processing, harnessing the power of the additional CPUs that are always present on modern platforms. For sufficiently large segments, as many of 16 threads of vmtasks are employed to assist an application thread during creation, locking, and destruction operations. The segment is implicitly divided at page boundaries, and each thread is given a chunk of pages to process. The per-page processing time can vary, so for dynamic load balancing, the number of chunks is greater than the number of threads, and threads grab chunks dynamically as they finish their work. Because the threads modify a single application address space in compressed time interval, contention on locks protecting VM data structures locks was a problem, and we had to re-scale a number of VM locks to get good parallel efficiency. The vmtasks process has 1 thread per CPU and may accelerate multiple segment operations simultaneously, but each operation gets at most 16 helper threads to avoid monopolizing CPU resources. We may reconsider this limit in the future. Acceleration using vmtasks is enabled out of the box, with no tuning required, and works for all Solaris platform architectures (SPARC sun4u, SPARC sun4v, x86). The following tables show the time to create + lock + destroy a large segment, normalized as milliseconds per gigabyte, before and after the introduction of vmtasks: ISM system ncpu before after speedup ------ ---- ------ ----- ------- x4600 32 1386 245 6X X7560 64 1016 153 7X M9000 512 1196 206 6X T5240 128 2506 234 11X T4-2 128 1197 107 11x DISM system ncpu before after speedup ------ ---- ------ ----- ------- x4600 32 1582 265 6X X7560 64 1116 158 7X M9000 512 1165 152 8X T5240 128 2796 198 14X (I am missing the data for T4 DISM, for no good reason; it works fine). The following table separates the creation and destruction times: ISM, T4-2 before after ------ ----- create 702 64 destroy 495 43 To put this in perspective, consider creating a 512 GB ISM segment on T4-2. Creating the segment would take 6 minutes with the old code, and only 33 seconds with the new. If this is your Oracle SGA, you save over 5 minutes when starting the database, and you also save when shutting it down prior to a restart. Those minutes go directly to your bottom line for service availability.

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• Is this over-abstraction? (And is there a name for it?)

  - by mwhite

  I work on a large Django application that uses CouchDB as a database and couchdbkit for mapping CouchDB documents to objects in Python, similar to Django's default ORM. It has dozens of model classes and a hundred or two CouchDB views. The application allows users to register a "domain", which gives them a unique URL containing the domain name that gives them access to a project whose data has no overlap with the data of other domains. Each document that is part of a domain has its domain property set to that domain's name. As far as relationships between the documents go, all domains are effectively mutually exclusive subsets of the data, except for a few edge cases (some users can be members of more than one domain, and there are some administrative reports that include all domains, etc.). The code is full of explicit references to the domain name, and I'm wondering if it would be worth the added complexity to abstract this out. I'd also like to know if there's a name for the sort of bound property approach I'm taking here. Basically, I have something like this in mind: Before in models.py class User(Document): domain = StringProperty() class Group(Document): domain = StringProperty() name = StringProperty() user_ids = StringListProperty() # method that returns related document set def users(self): return [User.get(id) for id in self.user_ids] # method that queries a couch view optimized for a specific lookup @classmethod def by_name(cls, domain, name): # the view method is provided by couchdbkit and handles # wrapping json CouchDB results as Python objects, and # can take various parameters modifying behavior return cls.view('groups/by_name', key=[domain, name]) # method that creates a related document def get_new_user(self): user = User(domain=self.domain) user.save() self.user_ids.append(user._id) return user in views.py: from models import User, Group # there are tons of views like this, (request, domain, ...) def create_new_user_in_group(request, domain, group_name): group = Group.by_name(domain, group_name)[0] user = User(domain=domain) user.save() group.user_ids.append(user._id) group.save() in group/by_name/map.js: function (doc) { if (doc.doc_type == "Group") { emit([doc.domain, doc.name], null); } } After models.py class DomainDocument(Document): domain = StringProperty() @classmethod def domain_view(cls, *args, **kwargs): kwargs['key'] = [cls.domain.default] + kwargs['key'] return super(DomainDocument, cls).view(*args, **kwargs) @classmethod def get(cls, *args, **kwargs, validate_domain=True): ret = super(DomainDocument, cls).get(*args, **kwargs) if validate_domain and ret.domain != cls.domain.default: raise Exception() return ret def models(self): # a mapping of all models in the application. accessing one returns the equivalent of class BoundUser(User): domain = StringProperty(default=self.domain) class User(DomainDocument): pass class Group(DomainDocument): name = StringProperty() user_ids = StringListProperty() def users(self): return [self.models.User.get(id) for id in self.user_ids] @classmethod def by_name(cls, name): return cls.domain_view('groups/by_name', key=[name]) def get_new_user(self): user = self.models.User() user.save() views.py @domain_view # decorator that sets request.models to the same sort of object that is returned by DomainDocument.models and removes the domain argument from the URL router def create_new_user_in_group(request, group_name): group = request.models.Group.by_name(group_name) user = request.models.User() user.save() group.user_ids.append(user._id) group.save() (Might be better to leave the abstraction leaky here in order to avoid having to deal with a couchapp-style //! include of a wrapper for emit that prepends doc.domain to the key or some other similar solution.) function (doc) { if (doc.doc_type == "Group") { emit([doc.name], null); } } Pros and Cons So what are the pros and cons of this? Pros: DRYer prevents you from creating related documents but forgetting to set the domain. prevents you from accidentally writing a django view - couch view execution path that leads to a security breach doesn't prevent you from accessing underlying self.domain and normal Document.view() method potentially gets rid of the need for a lot of sanity checks verifying whether two documents whose domains we expect to be equal are. Cons: adds some complexity hides what's really happening requires no model modules to have classes with the same name, or you would need to add sub-attributes to self.models for modules. However, requiring project-wide unique class names for models should actually be fine because they correspond to the doc_type property couchdbkit uses to decide which class to instantiate them as, which should be unique. removes explicit dependency documentation (from group.models import Group)

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• Can someone explain the true landscape of Rails vs PHP deployment, particularly within the context of Reseller-based web hosting (e.g., Hostgator)?

  - by rcd

  Currently, I have a reseller account with the company HostGator. I design websites, which up until now have occasionally been wrapped in Wordpress CMSs and the like (PHP applications). I then sell hosting (of the site I've designed) to the client, which is pretty simple, in that I can simply click a button and add a new shared hosting account/site with whatever settings I want. Furthermore, I then utilize WHMCS to automate billing and account management. It's a nice package and pretty simple. I pay something like $25 a month, and can sell a hundred accounts under this (because my clients bandwidth requirements are low). Now I am finding the need to develop more customized applications, including a minimalist CMS and several proprietary things. I soon anticipate developing these apps for clients as well. Thus, I've spent the past few months learning Rails, and it's coming along well now. The thing that has nagged at me all along, though, is the deployment issue. I can't wrap my brain around it. It seems like all of the popular options (Heroku, etc) have nice automation with git and are set up in the "Rails Way". I get that (sort of). But it's terribly expensive... a single dyno, a helper, and the cheapest database (which they say is mainly suitable for testing) that isn't limited to 5MB runs $51. This is for ONE app!!! Throw in a "production" DB and you're over $200. This is like... the same prices as getting a server somewhere, right? Meanwhile, going back to what I guess is a "traditional" hosting environment with Hostgator, their server only has Ruby 1.8.7 and Rails 2.3.5... No Rails 3. AND, no Passenger (not that I really understand the difference in CGI or mod_rails or whatever, but they say Passenger is the simplest). So I'm to understand that if I build an app in Rails 3, it won't run at all on this host? But damn, I already have these accounts under my reseller account there, all running static html and/or PHP stuff, right? So what now? How do I get all of this under one simple (and affordable) roof? Forgive my ignorance, but I just don't get it. Managing a VPS is cool and all, but entails learning server admin stuff and security... And it's expensive. I get that a shared and/or reseller "server-based" (forgive the terminology) may be inadequate for large-scale apps that use a lot of bandwidth... But what about for those of us who are building real (but small and low bandwidth) apps (with Rails) and who want to deploy them simply, cheaply, using the same conceptual approach as PHP? Even after learning all of this Ruby and Rails stuff for months, I'm questioning whether it's worth it when it comes to deployment. I want to build a small app, upload it to my home directory on a shared server account, and just make it run. Why should that be so hard? Am I just choosing the wrong language/framework? Forgive my ignorance in the subject; these questions are not rhetorical; just trying to learn here. So: 1) I'd appreciate if someone could give me a good rundown of how to understand deployment in Rails vs. PHP. 2) I'd appreciate if someone could address my issue with running a hosting/web business around reseller hosting (Hostgator) while also being able to host Rails apps. Can it be done? And how can a company like Hostgator completely ignore what's current in Rails/Ruby? Thanks.

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• High Resolution Timeouts

  - by user12607257

  The default resolution of application timers and timeouts is now 1 msec in Solaris 11.1, down from 10 msec in previous releases. This improves out-of-the-box performance of polling and event based applications, such as ticker applications, and even the Oracle rdbms log writer. More on that in a moment. As a simple example, the poll() system call takes a timeout argument in units of msec: System Calls poll(2) NAME poll - input/output multiplexing SYNOPSIS int poll(struct pollfd fds[], nfds_t nfds, int timeout); In Solaris 11, a call to poll(NULL,0,1) returns in 10 msec, because even though a 1 msec interval is requested, the implementation rounds to the system clock resolution of 10 msec. In Solaris 11.1, this call returns in 1 msec. In specification lawyer terms, the resolution of CLOCK_REALTIME, introduced by POSIX.1b real time extensions, is now 1 msec. The function clock_getres(CLOCK_REALTIME,&res) returns 1 msec, and any library calls whose man page explicitly mention CLOCK_REALTIME, such as nanosleep(), are subject to the new resolution. Additionally, many legacy functions that pre-date POSIX.1b and do not explicitly mention a clock domain, such as poll(), are subject to the new resolution. Here is a fairly comprehensive list: nanosleep pthread_mutex_timedlock pthread_mutex_reltimedlock_np pthread_rwlock_timedrdlock pthread_rwlock_reltimedrdlock_np pthread_rwlock_timedwrlock pthread_rwlock_reltimedwrlock_np mq_timedreceive mq_reltimedreceive_np mq_timedsend mq_reltimedsend_np sem_timedwait sem_reltimedwait_np poll select pselect _lwp_cond_timedwait _lwp_cond_reltimedwait semtimedop sigtimedwait aiowait aio_waitn aio_suspend port_get port_getn cond_timedwait cond_reltimedwait setitimer (ITIMER_REAL) misc rpc calls, misc ldap calls This change in resolution was made feasible because we made the implementation of timeouts more efficient a few years back when we re-architected the callout subsystem of Solaris. Previously, timeouts were tested and expired by the kernel's clock thread which ran 100 times per second, yielding a resolution of 10 msec. This did not scale, as timeouts could be posted by every CPU, but were expired by only a single thread. The resolution could be changed by setting hires_tick=1 in /etc/system, but this caused the clock thread to run at 1000 Hz, which made the potential scalability problem worse. Given enough CPUs posting enough timeouts, the clock thread could be a performance bottleneck. We fixed that by re-implementing the timeout as a per-CPU timer interrupt (using the cyclic subsystem, for those familiar with Solaris internals). This decoupled the clock thread frequency from timeout resolution, and allowed us to improve default timeout resolution without adding CPU overhead in the clock thread. Here are some exceptions for which the default resolution is still 10 msec. The thread scheduler's time quantum is 10 msec by default, because preemption is driven by the clock thread (plus helper threads for scalability). See for example dispadmin, priocntl, fx_dptbl, rt_dptbl, and ts_dptbl. This may be changed using hires_tick. The resolution of the clock_t data type, primarily used in DDI functions, is 10 msec. It may be changed using hires_tick. These functions are only used by developers writing kernel modules. A few functions that pre-date POSIX CLOCK_REALTIME mention _SC_CLK_TCK, CLK_TCK, "system clock", or no clock domain. These functions are still driven by the clock thread, and their resolution is 10 msec. They include alarm, pcsample, times, clock, and setitimer for ITIMER_VIRTUAL and ITIMER_PROF. Their resolution may be changed using hires_tick. Now back to the database. How does this help the Oracle log writer? Foreground processes post a redo record to the log writer, which releases them after the redo has committed. When a large number of foregrounds are waiting, the release step can slow down the log writer, so under heavy load, the foregrounds switch to a mode where they poll for completion. This scales better because every foreground can poll independently, but at the cost of waiting the minimum polling interval. That was 10 msec, but is now 1 msec in Solaris 11.1, so the foregrounds process transactions faster under load. Pretty cool.

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• Making user input/math on data fast, unlike excel type programs

  - by proGrammar

  I'm creating a research platform solely for myself to do some research on data. Programs like excel are terribly slow for me so I'm trying to come up with another solution. Originally I used excel. A1 was the cell that contained the data and all other cells in use calculated something on A1, or on other cells, that all could be in the end traced to A1. A1 was like an element of an array, I then I incremented it to go through all my data. This was way too slow. So the only other option I found originally was to hand code in c# the calculations inside a loop. Then I simply recompiled each time I changed my math. This was terribly slow to do and I had to order everything correctly so things would update correctly (dependencies). I could have also used events, but hand coding events for each cell like calculation would also be very slow. Next I created an application to read Excel and to perfectly imitate it. Which is what I now use. Basically I write formulas onto a fraction of my data to get live results inside excel. Then my program reads excel, writes another c# program, compiles it, and runs that program which runs my excel created formulas through a lot more data a whole lot faster. The advantage being my application dependency sorts everything (or I could use events) so I don't have to (like excel does) And of course the speed. But now its not a single application anymore. Instead its 2 applications, one which only reads my formulas and writes another program. The other one being the result which only lives for a short while before I do other runs through my data with different formulas / settings. So I can't see multiple results at one time without introducing even more programs like a database or at least having the 2 applications talking to each other. My idea was to have a dll that would be written, compiled, loaded, and unloaded again and again. So a self-updating program, sort of. But apparently that's not possible without another appdomain which means data has to be marshaled to be moved between the appdomains. Which would slow things down, not for summaries, but for other stuff I need to do with all my data. I'm also forgetting to mention a huge problem with restarting an application again and again which is having to reload ALL my data into memory again and again. But its still a whole lot faster than excel. I'm really super puzzled as to what people do when they want to research data fast. I'm completely unable to have a program accept user input and having it fast. My understanding is that it would have to do things like excel which is to evaluate strings again and again. So my only option is to repeatedly compile applications. Do I have a correct understanding on computer science? I've only just began programming, and didn't think I would have to learn much to do some simple math on data. My understanding is its either compiling my user defined stuff to a program or evaluating them from a string or something stupid again and again. And my only option is to probably switch operating systems or something to be able to have a program compile and run itself without stopping (writing/compiling dll, loading dll to program, unloading, and repeating). Can someone give me some idea on how computers work? Is anything better possible? Like a running program, that can accept user input and compile it and then unload it later? I mean heck operating systems dont need to be RESTARTED with every change to user input. What is this the cave man days? Sorry, it's just so super frustrating not knowing what one can do, and can't do. If only I could understand and learn this stuff fast enough.

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• How do you go from a so so programmer to a great one? [closed]

  - by Cervo

  How do you go from being an okay programmer to being able to write maintainable clean code? For example David Hansson was writing Basecamp when in the process he created Rails as part of writing Basecamp in a clean/maintainable way. But how do you know when there is value in a side project like that? I have a bachelors in computer science, and I am about to get a masters and I will say that colleges teach you to write code to solve problems, not neatly or anything. Basically you think of a problem, come up with a solution, and write it down...not necessarily the most maintainable way in the world. Also my first job was in a startup, and now my third is in a small team in a large company where the attitude was/is get it done yesterday (also most of my jobs are mainly database development with SQL with a few ASP.NET web pages/.NET apps on the side). So of course cut/paste is more favored than making things more cleanly. And they would rather have something yesterday even if you have to rewrite it next month rather than to have something in a week that lasts for a year. Also spaghetti code turns up all over the place, and it takes very smart people to write/understand/maintain spaghetti code...However it would be better to do things so simple/clean that even a caveman/woman could do maintenance. Also I get very bored/unmotivated having to go modify the same things cut/pasted in a few locations. Is this the type of skill that you need to learn by working with a serious software organization that has an emphasis on maintenance and maybe even an architect who designs a system architecture and reviews code? Could you really learn it by volunteering on an open source project (it seems to me that a full time programmer job is way more practice than a few hours a week on an open source project)? Is there some course where you can learn this? I can attest that graduate school and undergraduate school do not really emphasize clean software at all. They just teach the structures/algorithms and then send you off into the world to solve problems. Overall I think the first thing is learning to write clean/maintainable code within the bounds of the project in order to become a good programmer. Then the next thing is learning when you need to do a side project (like a framework) to make things more maintainable/clean even while you still deliver things for the deadline in order to become a great programmer. For example, you are making an SQL report and someone gives you 100 calculations for individual columns. At what point does it make sense to construct a domain specific language to encode the rules in simply and then generate all the SQL as opposed to cut/pasting the query from the table a bunch of times and then adjusting each query to do the appropriate calculations. This is the type of thing I would say a great programmer would know. He/she would maybe even know ways to avoid the domain specific language and to still do all the calculations without creating an unmaintainable mess or a ton of repetitive code to cut/paste everywhere.

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• Best way to process a queue in C# (PDF treatment)

  - by Bartdude

  First of all let me expose what I would like to do : I already dispose of a long-time running webapp developed in ASP.NET (C#) 2.0. In this app, users can upload standard PDF files (text+pics). The app is running in production on a Windows Server 2003 and has a dedicated database server (SQL server 2008) also running Windows Server 2003. I myself am a quite experienced web developer, but never actually programmed anything non-web (or at least nothing serious). I plan on adding a functionality to the webapp for which I would need a jpg snapshot of each page of the PDF. Creating these "thumbnails" isn't the big deal as such, I already do it inside my webapp using ghostscript. I've only done it on 1 page documents for now though, and the new functionality will need to process bigger documents. In order for this process to be transparent aswell for the admins as the final users, I would like to implement some kind of queue to delay the processing of the thumbnails. There again, no problem to create the queue, it will consist of records in a table, with enough info to find the pdf document back. Then I will need to process this queue, and that's were my interrogations start. Obviously the best solution to process it isn't an ASP script or so, so I will have to get out of my known environment. No problem, but I have no idea which direction to go. Therefore, a few questions : What should I develop ? I presumably need something that is "standby" on the server, runs when needed, then returns to idle state until further notice.Should I be looking into Windows service ? Is there another more appropriate type of project ? Depending on the first answer, what will be the approach ? Should I have somehow SQL server "tell" the program/service/... to process the queue, or should I have that program/service/... periodically check the state of the queue and treat new items. In both case, which functionality can I use ? we're not talking about hundreds of PDF a day (max 50 maybe), I can totally afford to treat the queue 1 item at a time. Can you confirm I don't have to look much further on threads and so ? (I found a lot of answers talking about threads in queue treatment, but it looks quite overkill for my needs) Maybe linked to the previous question : what about concurrent call to the program, whatever it is ? Let's suppose it is currently running, and a new record comes in the queue, what should be the behaviour ? I don't need much detailed answers and would already be happy with answers like "You can do the processing with a service, and yes it's possible to have sqlserver on machine A trigger a service start on machine B" or "You have to develop xxx and then use the scheduler to run it every xxx minutes". I don't mind reading articles and so, but I can hardly afford to spend too much time learning stuff to finally realize I went the wrong way for this project, so basically I'm trying to narrow down the scope of matters I need to investigate. Thanks for reading me, I hope I'll find some helping hands on here :-)

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• How can I make this script output each categories item per category [closed]

  - by Duice352

  Ok so here is the deal currently this script outputs all the products in a parent category as well as the products in the child categories. What i would like to do is seperate the output based on child categories. All the child categories are in the array $children and the string $childs. The parent category is the first array element of $children with the following ones being the actual children. The category names are stored in the database $result as " $cat_name ". I want to first Display the cat_name then the products that fall in that category and then display the next child cat_name and items, ect. Any suggestions of how to manipulate the while loop that cylcles through the rows? <?php $productsPerRow = 3; $productsPerPage = 15; //$productList = getProductList($catId); $children = array_merge(array($catId), getChildCategories(NULL, $catId)); $childs = ' (' . implode(', ', $children) . ')'; $sql = "SELECT pd_id, pd_name, pd_price, pd_thumbnail, pd_qty, c.cat_id, c.cat_name FROM tbl_product pd, tbl_category c WHERE pd.cat_id = c.cat_id AND pd.cat_id IN $childs ORDER BY pd_name"; $result = dbQuery(getPagingQuery($sql, $productsPerPage)); $pagingLink = getPagingLink($sql, $productsPerPage, "c=$catId"); $numProduct = dbNumRows($result); // the product images are arranged in a table. to make sure // each image gets equal space set the cell width here $columnWidth = (int)(100 / $productsPerRow); ?> <p><?php if(isset($_GET['m'])){echo "You must select a model first! After you select your model you can customize your dragster parts.";} ?> </p> <p align="center"><?php echo $pagingLink; ?></p> <table width="100%" border="0" cellspacing="0" cellpadding="20"> <?php if ($numProduct > 0 ) { $i = 0; while ($row = dbFetchAssoc($result)) { extract($row); if ($pd_thumbnail) { $pd_thumbnail = WEB_ROOT . 'images/product/' .$pd_thumbnail; } else { $pd_thumbnail = 'images/no-image-small.png'; } if ($i % $productsPerRow == 0) { echo '<tr>'; } // format how we display the price $pd_price = displayAmount($pd_price); echo "<td width=\"$columnWidth%\" align=\"center\"><a href=\"" . $_SERVER['PHP_SELF'] . "?c=$catId&p=$pd_id" . "\"><img src=\"$pd_thumbnail\" border=\"0\"><br>$pd_name</a><br>Price : $pd_price <br> $cat_id - $cat_name"; // if the product is no longer in stock, tell the customer if ($pd_qty <= 0) { echo "<br>Out Of Stock"; } echo "</td>\r\n"; if ($i % $productsPerRow == $productsPerRow - 1) { echo '</tr>'; } $i += 1; } if ($i % $productsPerRow > 0) { echo '<td colspan="' . ($productsPerRow - ($i % $productsPerRow)) . '">&nbsp;</td>'; }

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• 11gR2 RAC ASM????

  - by Liu Maclean(???)

  11gR2 RAC?ocr?votedisk???????ASM??, ????10g??????2?RAC????????????,  ?? 11gR2 ?ASM?spfile??????ASM diskgroup???????ASM??????? ????????????,????? ASM?????mount diskgroup??????diskgroup????, ??ASM??????ASM spfile????????,?2???????? ????T.askmaclean.com?????ASM?????: hello maclean, ??spfile??ASMCMD> spget+CRSDG/rac/asmparameterfile/registry.253.787925627?????,ASM ?????ORACLE instance,?????????????diskgroup,????????????????????????????thanks.! ?????????: ?11.2??Oracle Cluterware??voting disk files?????????11.1?10.2????,11.2??voting disk file??????OCR?, ?????11.2??ocr?votedisk?????ASM? , ???11.2?voting disk file??GPNP profile??CSS voting file discovery string???? CSS voting disk file?discovery string???ASM,??????ASM discovery string???  ????????udev???????ASM???LUN, ??udev????????/dev/rasm-disk* , ????gpnptool get????gpnp profile: [grid@maclean1 trace]$ gpnptool get Warning: some command line parameters were defaulted. Resulting command line: /g01/grid/app/11.2.0/grid/bin/gpnptool.bin get -o- <?xml version="1.0" encoding="UTF-8"?><gpnp:GPnP-Profile Version="1.0" xmlns="http://www.grid-pnp.org/2005/11/gpnp-profile" xmlns:gpnp="http://www.grid-pnp.org/2005/11/gpnp-profile" xmlns:orcl="http://www.oracle.com/gpnp/2005/11/gpnp-profile" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.grid-pnp.org/2005/11/gpnp-profile gpnp-profile.xsd" ProfileSequence="9" ClusterUId="452185be9cd14ff4ffdc7688ec5439bf" ClusterName="maclean-cluster" PALocation=""><gpnp:Network-Profile><gpnp:HostNetwork id="gen" HostName="*"><gpnp:Network id="net1" IP="192.168.1.0" Adapter="eth0" Use="public"/><gpnp:Network id="net2" IP="172.168.1.0" Adapter="eth1" Use="cluster_interconnect"/></gpnp:HostNetwork></gpnp:Network-Profile>< orcl:CSS-Profile id="css" DiscoveryString="+asm" LeaseDuration="400"/><orcl:ASM-Profile id="asm" DiscoveryString="/dev/rasm*" SPFile="+SYSTEMDG/maclean-cluster/asmparameterfile/registry.253.788682933"/>< ds:Signature xmlns:ds="http://www.w3.org/2000/09/xmldsig#"><ds:SignedInfo><ds:CanonicalizationMethod Algorithm="http://www.w3.org/2001/10/xml-exc-c14n#"/><ds:SignatureMethod Algorithm="http://www.w3.org/2000/09/xmldsig#rsa-sha1"/><ds:Reference URI=""><ds:Transforms><ds:Transform Algorithm="http://www.w3.org/2000/09/xmldsig#enveloped-signature"/><ds:Transform Algorithm="http://www.w3.org/2001/10/xml-exc-c14n#"> <InclusiveNamespaces xmlns="http://www.w3.org/2001/10/xml-exc-c14n#" PrefixList="gpnp orcl xsi"/></ds:Transform></ds:Transforms>< ds:DigestMethod Algorithm="http://www.w3.org/2000/09/xmldsig#sha1"/><ds:DigestValue>L1SLg10AqGEauCQ4ne9quucITZA=</ds:DigestValue>< /ds:Reference></ds:SignedInfo><ds:SignatureValue>rTyZm9vfcQCMuian6isnAThUmsV4xPoK2fteMc1l0GIvRvHncMwLQzPM/QrXCGGTCEvgvXzUPEKzmdX2oy5vLcztN60UHr6AJtA2JYYodmrsFwEyVBQ1D6wH+HQiOe2SG9UzdQnNtWSbjD4jfZkeQWyMPfWdKm071Ek0Rfb4nxE=</ds:SignatureValue></ds:Signature></gpnp:GPnP-Profile> Success. ?????2???: <orcl:CSS-Profile id=”css” DiscoveryString=”+asm” LeaseDuration=”400?/>==»css voting disk??+ASM<orcl:ASM-Profile id=”asm” DiscoveryString=”/dev/rasm*” SPFile=”+SYSTEMDG/maclean-cluster/asmparameterfile/registry.253.788682933?/>==»??????ASM?DiscoveryString=”/dev/rasm*”,?ASM??????????????,SPFILE???ASM Parameter FILE?ALIAS ???????GPNP???ASM Parameter FILE?ALIAS,?????ASM???????SPFILE,???Diskgroup?Mount???????ASM ALIAS?????? ??????+SYSTEMDG/maclean-cluster/asmparameterfile/registry.253.788682933??SPFILE?ASM??????: [grid@maclean1 wallets]$ sqlplus / as sysasm SQL*Plus: Release 11.2.0.3.0 Production on Tue Jul 17 05:45:35 2012 Copyright (c) 1982, 2011, Oracle. All rights reserved. Connected to: Oracle Database 11g Enterprise Edition Release 11.2.0.3.0 - 64bit Production With the Real Application Clusters and Automatic Storage Management options SQL> set linesize 140 pagesize 1400 col "FILE NAME" format a40 set head on select NAME "FILE NAME", AU_KFFXP "AU NUMBER", NUMBER_KFFXP "FILE NUMBER", DISK_KFFXP "DISK NUMBER" from x$kffxp, v$asm_alias where GROUP_KFFXP = GROUP_NUMBER and NUMBER_KFFXP = FILE_NUMBER and name in ('REGISTRY.253.788682933') order by DISK_KFFXP,AU_KFFXP; FILE NAME AU NUMBER FILE NUMBER DISK NUMBER ---------------------------------------- ---------- ----------- ----------- REGISTRY.253.788682933 39 253 1 REGISTRY.253.788682933 35 253 3 REGISTRY.253.788682933 35 253 4 SQL> col path for a50 SQL> select disk_number,path from v$asm_disk where disk_number in (1,3,4) and GROUP_NUMBER=3; DISK_NUMBER PATH ----------- -------------------------------------------------- 3 /dev/rasm-diske 4 /dev/rasm-diskf 1 /dev/rasm-diskc ?????ASM SPFILE??????(redundancy=high),????? /dev/rasm-diskc?AU=39?/dev/rasm-diske AU=35?/dev/rasm-diskf AU=35? ????kfed?????????ASM DISK?header: [grid@maclean1 wallets]$ kfed read /dev/rasm-diske|grep spfile kfdhdb.spfile: 35 ; 0x0f4: 0x00000023 [grid@maclean1 wallets]$ kfed read /dev/rasm-diskc|grep spfile kfdhdb.spfile: 39 ; 0x0f4: 0x00000027 [grid@maclean1 wallets]$ kfed read /dev/rasm-diskf|grep spfile kfdhdb.spfile: 35 ; 0x0f4: 0x00000023 ????ASM disk header?kfdhdb.spfile??ASM SPFILE???DISK??AU NUMBER????, ASM???????????GPNP PROFILE?? DiscoveryString?????????,????ASM disk header?????kfdhdb.spfile??????,?????MOUNT DISKGROUP??????ASM SPFILE,?????ASM, ?????????????????

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• How can I change the color of the text in my iFrame? [closed]

  - by VinylScratch

  I have code here: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"> <html> <head> <title>Frag United Banlist</title> </head> <body> <h1>Tekkit Banlist</h1> <?php // change these things $server = "server-host"; $dbuser = "correct-user"; $dbpass = "correct-password"; $dbname = "correct-database"; mysql_connect($server, $dbuser, $dbpass); mysql_select_db($dbname); $result = mysql_query("SELECT * FROM banlist ORDER BY id DESC"); //This will display the most recent by id edit this query how you see fit. Limit, Order, ect. echo "<table width=100% border=1 cellpadding=3 cellspacing=0>"; echo "<tr style=\"font-weight:bold\"> <td>ID</td> <td>User</td> <td>Reason</td> <td>Admin/Mod</td> <td>Time</td> <td>Ban Length</td> </tr>"; while($row = mysql_fetch_assoc($result)){ if($col == "#eeeeee"){ $col = "#ffffff"; }else{ $col = "#eeeeee"; } echo "<tr bgcolor=$col>"; echo "<td>".$row['id']."</td>"; echo "<td>".$row['user']."</td>"; echo "<td>".$row['reason']."</td>"; echo "<td>".$row['admin']."</td>"; //Convert Epoch Time to Standard format $datetime = date("F j, Y, g:i a", $row['time']); echo "<td>$datetime</td>"; $dateconvert = date("F j, Y, g:i a", $row['length']); if($row['length'] == "0"){ echo "<td>None</td>"; }else{ echo "<td>$dateconvert</td>"; } echo "<td>".$row['id']."</td>"; echo "</tr>"; } echo"</table>" ?> </div> </body></html> And I am trying to make it so that when I put it in this iframe: <iframe src="http://bans.fragunited.net/" width="100%" length="100%"><p>Your browser does not support iframes.</p></iframe> But if you go to this page, fragunited.net/bans, (not bans.fragunited.net) the text is black and I want it to be white so you can actually see it. Sorry for the large amount of code, however I don't know where you have to put the code to change the color.

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• ??AMDU?????MOUNT?DISKGROUP???????

  - by Liu Maclean(???)

  AMDU?ORACLE??ASM??????????,????ASM Metadata Dump Utility(AMDU) AMDU??????????: 1. ?ASM DISK?????????????????2. ?ASM?????????????OS????,Diskgroup??mount??3. ????????,???C?????16????? ?????????AMDU??ASM DISKGROUP??????; ASM???????????????, ?????????????,?????????ASM????? ??DISKGROUP??MOUNT????????????????????????? AMDU???????, ????????ASM DISKGROUP ??MOUNT???????,???RDBMS?????ASM??????? ?? AMDU???11g??????,?????10g?ASM ???? ???????????, ORACLE DATABASE?SPFILE?CONTROLFILE?DATAFILE????ASM DISKGROUP?,?????ASM ORA-600??????MOUNT?DISKGROUP, ???????AMDU??????ASM DISK?????? ?? 1 ??? ??SPFILE?CONTROLFILE?DATAFILE ????: ???????SPFILE ,????SPFILE??PFILE???,?????????????control_files??? SQL> show parameter control_files NAME TYPE VALUE———————————— ———– ——————————control_files string +DATA/prodb/controlfile/current.260.794687955, +FRA/prodb/controlfile/current.256.794687955 ??control_files ?????ASM???????????,+DATA/prodb/controlfile/current.260.794687955 ?? 260????????+DATA ??DISKGROUP??FILE NUMBER ???????ASM DISK?DISCOVERY PATH??,??????ASM?SPFILE??asm_diskstring ???? [oracle@mlab2 oracle.SupportTools]$ unzip amdu_X86-64.zipArchive: amdu_X86-64.zipinflating: libskgxp11.soinflating: amduinflating: libnnz11.soinflating: libclntsh.so.11.1 [oracle@mlab2 oracle.SupportTools]$ export LD_LIBRARY_PATH=./ [oracle@mlab2 oracle.SupportTools]$ ./amdu -diskstring ‘/dev/asm*’ -extract data.260amdu_2009_10_10_20_19_17/AMDU-00204: Disk N0006 is in currently mounted diskgroup DATAAMDU-00201: Disk N0006: ‘/dev/asm-disk10'AMDU-00204: Disk N0003 is in currently mounted diskgroup DATAAMDU-00201: Disk N0003: ‘/dev/asm-disk5'AMDU-00204: Disk N0002 is in currently mounted diskgroup DATAAMDU-00201: Disk N0002: ‘/dev/asm-disk6' [oracle@mlab2 oracle.SupportTools]$ cd amdu_2009_10_10_20_19_17/[oracle@mlab2 amdu_2009_10_10_20_19_17]$ lsDATA_260.f report.txt[oracle@mlab2 amdu_2009_10_10_20_19_17]$ ls -ltotal 9548-rw-r–r– 1 oracle oinstall 9748480 Oct 10 20:19 DATA_260.f-rw-r–r– 1 oracle oinstall 9441 Oct 10 20:19 report.txt ???????DATA_260.f ??????,?????????startup mount RDBMS??: SQL> alter system set control_files=’/opt/oracle.SupportTools/amdu_2009_10_10_20_19_17/DATA_260.f’ scope=spfile; System altered. SQL> startup force mount;ORACLE instance started. Total System Global Area 1870647296 bytesFixed Size 2229424 bytesVariable Size 452987728 bytesDatabase Buffers 1409286144 bytesRedo Buffers 6144000 bytesDatabase mounted. SQL> select name from v$datafile; NAME——————————————————————————–+DATA/prodb/datafile/system.256.794687873+DATA/prodb/datafile/sysaux.257.794687875+DATA/prodb/datafile/undotbs1.258.794687875+DATA/prodb/datafile/users.259.794687875+DATA/prodb/datafile/example.265.794687995+DATA/prodb/datafile/mactbs.267.794688457 6 rows selected. startup mount???,???v$datafile????????,????????DISKGROUP??FILE NUMBER ???./amdu -diskstring ‘/dev/asm*’ -extract ???? ??????????? [oracle@mlab2 oracle.SupportTools]$ ./amdu -diskstring ‘/dev/asm*’ -extract data.256amdu_2009_10_10_20_22_21/AMDU-00204: Disk N0006 is in currently mounted diskgroup DATAAMDU-00201: Disk N0006: ‘/dev/asm-disk10'AMDU-00204: Disk N0003 is in currently mounted diskgroup DATAAMDU-00201: Disk N0003: ‘/dev/asm-disk5'AMDU-00204: Disk N0002 is in currently mounted diskgroup DATAAMDU-00201: Disk N0002: ‘/dev/asm-disk6' [oracle@mlab2 oracle.SupportTools]$ cd amdu_2009_10_10_20_22_21/[oracle@mlab2 amdu_2009_10_10_20_22_21]$ lsDATA_256.f report.txt[oracle@mlab2 amdu_2009_10_10_20_22_21]$ dbv file=DATA_256.f DBVERIFY: Release 11.2.0.3.0 – Production on Sat Oct 10 20:23:12 2009 Copyright (c) 1982, 2011, Oracle and/or its affiliates. All rights reserved. DBVERIFY – Verification starting : FILE = /opt/oracle.SupportTools/amdu_2009_10_10_20_22_21/DATA_256.f DBVERIFY – Verification complete Total Pages Examined : 90880Total Pages Processed (Data) : 59817Total Pages Failing (Data) : 0Total Pages Processed (Index): 12609Total Pages Failing (Index): 0Total Pages Processed (Other): 3637Total Pages Processed (Seg) : 1Total Pages Failing (Seg) : 0Total Pages Empty : 14817Total Pages Marked Corrupt : 0Total Pages Influx : 0Total Pages Encrypted : 0Highest block SCN : 1125305 (0.1125305)

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• ??Data Guard???????Redo GAP

  - by JaneZhang(???)

    ?Oracle Data Guard?,Redo Gap??????????????????redo????????????,?????????redo??????????,?????????????:ARC:????MRP:Media Recovery Process,????????redoRFS:Remote File Server ,???????????redo??FAL:Fetch Archive Log????:?????????gap?,??????????gap?????:Oracle 11.2.0.2 on Linux 5.????:1.?????????????:Primary:MAX(SEQUENCE#)--------------           86Standby:MAX(SEQUENCE#)--------------           862. ??????,??gap:????????: #ifconfig eth0 down???????switch logfile:SQL>alter system switch logfile;SQL>alter system switch logfile;...Primary:MAX(SEQUENCE#)--------------           96????alert log?????????????:TNS-00513: Destination host unreachable   nt secondary err code: 101   nt OS err code: 0Error 12543 received logging on to the standbyFAL[server, ARCp]: Error 12543 creating remote archivelog file 'STANDBY'FAL[server, ARCp]: FAL archive failed, see trace file.ARCH: FAL archive failed. Archiver continuingORACLE Instance orcl - Archival Error. Archiver continuing.3.??????????????,????????????:mv *.arc ../4. ???????:#ifconfig eth0 up5.??,???ARC???????????????????MRP???gap??gap fetching.??alert log:Thu Mar 29 19:58:49 2012Media Recovery Waiting for thread 1 sequence 87 (in transit) <====  ?????,??87...Thu Mar 29 20:08:45 2012...Media Recovery Waiting for thread 1 sequence 94Thu Mar 29 20:11:01 2012RFS[61]: Assigned to RFS process 13643RFS[61]: Opened log for thread 1 sequence 97 dbid 1285401128 branch 757620395Archived Log entry 80 added for thread 1 sequence 97 rlc 757620395 ID 0x4c9d8928 dest 2:Thu Mar 29 20:11:02 2012RFS[62]: Assigned to RFS process 13645RFS[62]: Selected log 4 for thread 1 sequence 98 dbid 1285401128 branch 757620395Thu Mar 29 20:11:02 2012Primary database is in MAXIMUM PERFORMANCE modeRe-archiving standby log 4 thread 1 sequence 98Thu Mar 29 20:11:02 2012Archived Log entry 81 added for thread 1 sequence 98 ID 0x4c9d8928 dest 1:RFS[63]: Assigned to RFS process 13647RFS[63]: Selected log 4 for thread 1 sequence 99 dbid 1285401128 branch 757620395Thu Mar 29 20:11:05 2012Fetching gap sequence in thread 1, gap sequence 94-96 <===========?gap...6.??MRP?trace,?????MRP ??fetching gap:MRP trace:*** 2012-03-29 20:08:45.375 4265 krsh.cMedia Recovery Waiting for thread 1 sequence 94*** 2012-03-29 20:11:05.543*** 2012-03-29 20:11:05.543 4265 krsh.cFetching gap sequence in thread 1, gap sequence 94-96 <==========MRP?gap.Redo shipping client performing standby login*** 2012-03-29 20:11:05.593 4595 krsu.cLogged on to standby successfullyClient logon and security negotiation successful!7.????????????,???RFS????????, MRP ????????apply.Thu Mar 29 20:12:06 2012RFS[64]: Assigned to RFS process 13649RFS[64]: Opened log for thread 1 sequence 94 dbid 1285401128 branch 757620395Archived Log entry 82 added for thread 1 sequence 94 rlc 757620395 ID 0x4c9d8928 dest 2:Thu Mar 29 20:12:06 2012RFS[65]: Assigned to RFS process 13651RFS[65]: Opened log for thread 1 sequence 95 dbid 1285401128 branch 757620395Thu Mar 29 20:12:06 2012RFS[66]: Assigned to RFS process 13653RFS[66]: Opened log for thread 1 sequence 96 dbid 1285401128 branch 757620395Archived Log entry 83 added for thread 1 sequence 95 rlc 757620395 ID 0x4c9d8928 dest 2:Archived Log entry 84 added for thread 1 sequence 96 rlc 757620395 ID 0x4c9d8928 dest 2:Thu Mar 29 20:12:16 2012Media Recovery Log /home/oracle/arch1/standby/1_94_757620395.arcMedia Recovery Log /home/oracle/arch1/standby/1_95_757620395.arcMedia Recovery Log /home/oracle/arch1/standby/1_96_757620395.arcMedia Recovery Log /home/oracle/arch1/standby/1_97_757620395.arcMedia Recovery Log /home/oracle/arch1/standby/1_98_757620395.arc????:????????,????gap???,???ARC?????????gap??,????????????MRP???apply log??????gap,???????FAL????? ?:?11g,??????ARC??????RFS?MRP?????????????gap. 8. ????????MRP??FAL??gap??,????????????,??MRP?trace???:FAL[client, MRP0],?????FAL??? *** 2012-03-29 21:18:15.964 4265 krsh.cError 1031 received logging on to the standby*** 2012-03-29 21:18:15.964 4265 krsh.cFAL[client, MRP0]: Error 1031 connecting to PRIMARY for fetching gap sequence

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• ?????????????Fusion Middleware??????????? ?4?

  - by rika.tokumichi

  ??????????OTN????????? ??OTN???????Fusion Middleware???????????????????????????????????????????????? ?OTN????????????????????????????? 2010?3??????????????????? ???????????? Oracle Direct Seminar?????????? ???! ????? ?????????????? OTN???????????????????! ???Fusion Middleware????????????DB?????????????????????????????? ???????????????????? ···?????????????????5???? ????????????????????????????????????? ????????Oracle WebLogic Server? ???????????????! ???? ?Oracle Direct Seminar??????????? ????????? ?????????????????????????????? Oracle Direct Seminar??????????????????? ?????????????????????????????????????? -------------------------------------------- ????????????????????????????Oracle Direct Seminar(????)? ???????????????????????????????????????????????????????? ???????????????????????????????????? ??????????????????????????????????????????? ????????????????/?????????????????????????????????????????????????????????? ????????????????????????????????????????????????????? ?????????????(????)? ?????????????????????????????? ??????????????????????????????????? ?????????????????????????????????? ???????????????????!?DB?Upgrade???????? ?????????????????????????? ???????????????????????????? ??????????????????????????????????????????????????? Oralce Database????????????????????????????????????????????? ???????????????????????????????????????????????????????????????????????????? ?????????????(????)? ????????????????????? ?????????????????????????????????????????????? ?????????(??????????)? ??????????????????????(??????????)? ????????????????????????????????????????????????????? ??????????????????????·??????????????????? ??????????????????????????????? ????????????????????????????????????????????????????????????????????????????????????? ??????????????????????????????????????????OTN???????????????????????????????? ???????????????????????????????????????????????? -------------------------------------------- ????????????????????????????????????????! ???????????????! ?????????????????????????????! >Oracle Direct Seminar?????????? >?????????!????????????OTN???? ????????! ?????????????????????????????????? ????????????????????????????????????????? ???????????????OTN??????????????????????????????????????????????????????????????????????????????????????????? ?????????????????????????? ?Developers Summit????????????????????2?????????·????????? ???? ?????????????????? ???? ??(?????????? ????????????????????)?? ?????? ??(Fusion Middleware?????? Fusion Middleware???????? ??????????????) ??? ????????????????????????????^^ >???????????????????1(?????? ???) >???????????????????2(???????) ???4???????????????????????????????????????????????? ?Oracle VM?Oracle WebLogic Server????????? ??????????????????????????????????!! ???????????? ????????????2????????????????????? ?????????????????? ???OTN?????????????????????????????? ????????????????!! ???????????????????????! >????????Oracle Customer Successes? ?????4??????????50??(???)?????????????????? ?????????????????(by Applications)?????????(by Technology)???(by Industry)???????(by Services)?????????? ??????????????????????????????? ????????!????????????????????! ?????????????????????Fusion Middleware??????????? ?4??????????? ??????????????????????! Fusion Middleware???????????! ?INFORMATION INDEPTH NEWSLETTERS Fusion Middleware Edition???????! ??1?OTN???????Fusion Middleware???????????????? ???????????????????????????????????????????????? ???????????????????????!! ?????????? Oracle/OTN????????????????????????????????????????????????? ????????????????????????????????????? INFORMATION INDEPTH NEWSLETTERS Fusion Middleware Edition??????????????????????? >???????????????????????? ??????????????????????Oracle's Dev2DBA Newsletter?????????????^^ >?Oracle's Dev2DBA Newsletter?????????????????????????????????

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• Cisco Unifed Communication integration for Microsoft Lync crashes on Remote Desktop services 2008 R2!

  - by user66267

  Hi everybody i have deployed office communication server 2007 R2 and communicator 2007 R2 and i made integration with Cisco Unified Communication Manager 7.1 in my network, i also uses Remote Desktop Servers 2008 R2 for Thin Client Computers, now that i installed Cisco UC integration client for communicator 2007 R2 (Ver. 8.0.3) or Cisco UC integration client for Microsoft Lync that works fine on PCs but Not on Remote Desktop Servers. i have Three Remote Desktop Servers in a Farm with loadbalancing enabled. all other applications on these RDP servers works fine for 120 active users. some times when i start Cisco UC client on Remote Desktop servers i get the following error "The Port Reguired for callbacks from Cisco unified client framework could not be read, please retry" i also found the folowing log so i think that may be the cause: 2011-01-05 08:24:21,489 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Acquiring Mutex... 2011-01-05 08:24:21,512 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.IPC.PipeServer] [PipeServer.start(0)] - Starting Pipe Server 2011-01-05 08:24:21,516 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Mutex Acquired... 2011-01-05 08:24:25,437 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.process.ProcessUtil] [ProcessUtil.isOtherPRTProcessRunning(0)] - No other instance(s) of ProblemReportingTool.exe found 2011-01-05 08:24:25,438 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,439 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - **Launching CUCSF Problem Reporting Tool v0.8.3.2** 2011-01-05 08:24:25,440 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,441 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Raw input: -reason=Launched by the user from CUCIMOC ver 8.5.105.17095 -file=C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt 2011-01-05 08:24:25,445 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Current culture: English (United States) 2011-01-05 08:24:25,448 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.init(0)] - Loading string resources from file 2011-01-05 08:24:25,455 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -reason Launched by the user from CUCIMOC ver 8.5.105.17095 received 2011-01-05 08:24:25,456 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -file C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt received 2011-01-05 08:24:25,457 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.startup(0)] - Launching GUI... 2011-01-05 08:24:25,536 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PROG.PleaseWaitText from resource file 2011-01-05 08:24:25,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.OKButtonText from resource file 2011-01-05 08:24:25,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.CancelButtonText from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.ErrorMsgText1 from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.Title from resource file 2011-01-05 08:24:25,552 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.WindowTitle from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.AgreeText from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyText from resource file 2011-01-05 08:24:25,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyTitle from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyLinkText from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.DescriptionTitle from resource file 2011-01-05 08:24:25,629 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager..ctor(0)] - Starting SysInfoManager... 2011-01-05 08:24:25,634 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: systeminfo.exe 2011-01-05 08:24:25,669 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: tasklist.exe 2011-01-05 08:24:25,672 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: ipconfig.exe 2011-01-05 08:24:25,676 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: netstat.exe 2011-01-05 08:24:25,684 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: net.exe 2011-01-05 08:24:25,926 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchHardwareInfoThread(0)] - Launching worker thread: HardwareInfo 2011-01-05 08:24:25,928 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering CPU data 2011-01-05 08:24:26,149 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchCSFDirectoryInfoThread(0)] - Gathering CSF Directory Listing 2011-01-05 08:24:26,153 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - Retrieving CSF Install Directory 2011-01-05 08:24:26,159 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - CSF Install Path: C:\Program Files (x86)\Common Files\Cisco Systems\Client Services Framework 2011-01-05 08:24:26,162 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchWMIInfoThread(0)] - Launching worker thread: WMIInfo 2011-01-05 08:24:26,164 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Audio info... 2011-01-05 08:24:26,168 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchRegistryAndEnvironmentalVarInfoThread(0)] - Launching worker thread: Registry & Environment Variables 2011-01-05 08:24:26,173 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Policies\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,182 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Unified Communications\CUCSF 2011-01-05 08:24:26,183 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment 2011-01-05 08:24:26,184 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6 2011-01-05 08:24:26,186 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17 2011-01-05 08:24:26,188 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17\MSI 2011-01-05 08:24:26,190 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.gatherRegistryAndEnvInfo(0)] - Gathering Environment Variables data 2011-01-05 08:24:26,283 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Video driver info... 2011-01-05 08:24:26,750 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: DirectoryInfo.txt 2011-01-05 08:24:26,759 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Monitor info... 2011-01-05 08:24:34,483 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.gatherFiles(0)] - Config Dir C:\Users\m.sadeghi\AppData\Roaming\Cisco\Unified Communications\ 2011-01-05 08:24:34,530 [WARN ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addFile(0)] - C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt not found 2011-01-05 08:24:34,561 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - Waiting for worker threads... 2011-01-05 08:24:38,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering Resolution data 2011-01-05 08:24:55,565 [ERROR] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - One or more worker threads have not returned in a timely manner. Forcing quit. 2011-01-05 08:24:55,568 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: SystemInfo.txt 2011-01-05 08:24:55,577 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Checking for files to be excluded 2011-01-05 08:24:55,578 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: d11bfd8f-9745-41db-a35b-200389e65583.dat 2011-01-05 08:24:55,579 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: cacerts 2011-01-05 08:24:55,580 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.2639.20110103081119+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.farhad.20101224165510+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.postmaster.20101224165906+0330.wav 2011-01-05 08:24:55,582 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: VoicemailBeep.wav 2011-01-05 08:24:55,583 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: secModeNone 2011-01-05 08:24:55,586 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Preparing to create zip file... 2011-01-05 08:24:55,588 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - 60 files found 2011-01-05 08:24:55,589 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying .CSFExit.loc to temp folder. 2011-01-05 08:24:55,595 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSF.loc to temp folder. 2011-01-05 08:24:55,597 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CsfAddress.dat to temp folder. 2011-01-05 08:24:55,600 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFLogSetting.dat to temp folder. 2011-01-05 08:24:55,634 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFSecurityKey.dat to temp folder. 2011-01-05 08:24:55,637 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CommunicationHistory.xml to temp folder. 2011-01-05 08:24:55,641 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying MehdiSadeghi.cnf.xml to temp folder. 2011-01-05 08:24:55,751 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying jtapi.jar to temp folder. 2011-01-05 08:24:55,812 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi.index to temp folder. 2011-01-05 08:24:55,820 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi01.log to temp folder. 2011-01-05 08:24:55,887 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi02.log to temp folder. 2011-01-05 08:24:55,968 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi03.log to temp folder. 2011-01-05 08:24:55,972 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi04.log to temp folder. 2011-01-05 08:24:56,008 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi05.log to temp folder. 2011-01-05 08:24:56,038 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi06.log to temp folder. 2011-01-05 08:24:56,079 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi07.log to temp folder. 2011-01-05 08:24:56,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi08.log to temp folder. 2011-01-05 08:24:56,140 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi09.log to temp folder. 2011-01-05 08:24:56,215 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi10.log to temp folder. 2011-01-05 08:24:56,296 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log to temp folder. 2011-01-05 08:24:56,319 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.1 to temp folder. 2011-01-05 08:24:56,498 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.2 to temp folder. 2011-01-05 08:24:56,708 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.3 to temp folder. 2011-01-05 08:24:56,912 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.4 to temp folder. 2011-01-05 08:24:57,105 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.5 to temp folder. 2011-01-05 08:24:57,292 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.6 to temp folder. 2011-01-05 08:24:57,505 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying tracker.log to temp folder. 2011-01-05 08:24:57,523 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VideoEngineEncryptedTrace.txt to temp folder. 2011-01-05 08:24:57,542 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineDebugTrace.txt to temp folder. 2011-01-05 08:24:57,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineTrace.txt to temp folder. 2011-01-05 08:24:57,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying operationreport.log to temp folder. 2011-01-05 08:24:57,551 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailbox.dat to temp folder. 2011-01-05 08:24:57,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailfolder.dat to temp folder. 2011-01-05 08:24:57,558 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying UIPrefs.xml to temp folder. 2011-01-05 08:24:57,562 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log to temp folder. 2011-01-05 08:24:57,569 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.1 to temp folder. 2011-01-05 08:24:57,752 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.10 to temp folder. 2011-01-05 08:24:58,099 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.2 to temp folder. 2011-01-05 08:24:58,302 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.3 to temp folder. 2011-01-05 08:24:58,517 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.4 to temp folder. 2011-01-05 08:24:58,697 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.5 to temp folder. 2011-01-05 08:24:58,899 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.6 to temp folder. 2011-01-05 08:24:59,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.7 to temp folder. 2011-01-05 08:24:59,303 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.8 to temp folder. 2011-01-05 08:24:59,500 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.9 to temp folder. 2011-01-05 08:24:59,895 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Cisco.ClickToCall.Common.Core.dll.config to temp folder. 2011-01-05 08:24:59,915 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying ClickToCall.pref to temp folder. 2011-01-05 08:24:59,918 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCall.dll.config to temp folder. 2011-01-05 08:24:59,928 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCallContacts.dll.config to temp folder. 2011-01-05 08:24:59,948 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoPersonName.dll.config to temp folder. 2011-01-05 08:24:59,980 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties to temp folder. 2011-01-05 08:24:59,988 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties.backup to temp folder. 2011-01-05 08:24:59,990 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-client.log4net.config to temp folder. 2011-01-05 08:24:59,994 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-tab.log4net.config to temp folder. 2011-01-05 08:25:00,011 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LocalSettings.xml to temp folder. 2011-01-05 08:25:00,025 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Description.txt to temp folder. 2011-01-05 08:25:00,028 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LaunchInfo.txt to temp folder. 2011-01-05 08:25:00,031 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying DirectoryInfo.txt to temp folder. 2011-01-05 08:25:00,034 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying SystemInfo.txt to temp folder. 2011-01-05 08:25:00,036 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying csf-prt.log to temp folder.

  Read the article

• TCP RST Reset Every 5 Minutes on Windows 2003 sp2

  - by Dan

  Hey, Recently I had a web developer come to me and ask why he was receiving connection errors in his app that was accessing a sql database. So, I went through my normal trouble shooting steps to isolate or reproduce the issue. I discovered that if I connected to the database using Query Analyzer and let the connection idle for 5 minutes it would disconnect. Meaning... I would no longer be able to refresh my tables or any other object/node within the object browser in Query Analyzer. I would have to right click on the instance and refresh for it to re-establish the connection. Next I went to wireshark and ran a capture on the client pc's nic card. Sure enough it was receiving a TCP RST reset every 5 min if the connection idled longer than 5 min. I also ran a capture on the SQL Server and noticed the TCP RST reset command as well. Attached below is the capture from the client Machine. If someone could please assist... That would be great. -I checked all settings within SQL Server 2000 against another server and they all seem to be the same. -Issue does not occur if I connect to any other SQL server 2000 server. -Issue does not occur if connecting to SQL on the server itself... so only over the network. -I consulted with network team and this is the response back: There are no firewalls or proxies in between SQL Server and your desktop. The traffic flows like this: Desktop-Access Switch-Distro Switch-Core Switch-Datacenter Switch-SQL Server None of the switches have security ACL’s configured on them. Also they stated that NAT was not turned on. -Issue does not occur with SQL server Enterprise Manager. -Ran SQL Profiler at the same time and did not see anything out of the ordinary during the RST I HAVE SEARCHED HIGH AND LOW ON GOOGLE FOR A RESOLUTION FOR THIS ISSUE. NO LUCK! My questions are: What could be causing this? Wrong Sequence number? setting in a router or switch the network team may have over looked? Setting within Windows? Setting within SQL Server 2000 that I have over looked? Better way to utilize Wireshark to find more answers? RST is about 10 from the bottom. No. Time Source Destination Protocol Info 258 24.390708 x.x.x.99 x.x.x.10 TCP 14488 > 2226 [SYN] Seq=0 Len=0 MSS=1260 259 24.401679 x.x.x.10 x.x.x.99 TCP 2226 > 14488 [SYN, ACK] Seq=0 Ack=1 Win=64240 Len=0 MSS=1460 260 24.401729 x.x.x.99 x.x.x.10 TCP 14488 > 2226 [ACK] Seq=1 Ack=1 Win=65535 [TCP CHECKSUM INCORRECT] Len=0 261 24.402212 x.x.x.99 x.x.x.10 TCP 14488 > 2226 [PSH, ACK] Seq=1 Ack=1 Win=65535 [TCP CHECKSUM INCORRECT] Len=42 262 24.413335 x.x.x.10 x.x.x.99 TCP 2226 > 14488 [PSH, ACK] Seq=1 Ack=43 Win=64198 Len=37 285 24.466512 x.x.x.99 x.x.x.10 TCP 14488 > 2226 [ACK] Seq=43 Ack=38 Win=65498 [TCP CHECKSUM INCORRECT] Len=1260 286 24.466536 x.x.x.99 x.x.x.10 TCP 14488 > 2226 [PSH, ACK] Seq=1303 Ack=38 Win=65498 [TCP CHECKSUM INCORRECT] Len=437 289 24.478168 x.x.x.10 x.x.x.99 TCP 2226 > 14488 [ACK] Seq=38 Ack=1740 Win=64240 Len=0 290 24.480078 x.x.x.10 x.x.x.99 TCP 2226 > 14488 [PSH, ACK] Seq=38 Ack=1740 Win=64240 Len=385 293 24.493629 x.x.x.99 x.x.x.10 TCP 14488 > 2226 [PSH, ACK] Seq=1740 Ack=423 Win=65113 [TCP CHECKSUM INCORRECT] Len=60 294 24.504637 x.x.x.10 x.x.x.99 TCP 2226 > 14488 [PSH, ACK] Seq=423 Ack=1800 Win=64180 Len=17 295 24.533197 x.x.x.99 x.x.x.10 TCP 14488 > 2226 [PSH, ACK] Seq=1800 Ack=440 Win=65096 [TCP CHECKSUM INCORRECT] Len=44 296 24.544098 x.x.x.10 x.x.x.99 TCP 2226 > 14488 [PSH, ACK] Seq=440 Ack=1844 Win=64136 Len=17 297 24.544524 x.x.x.99 x.x.x.10 TCP 14488 > 2226 [PSH, ACK] Seq=1844 Ack=457 Win=65079 [TCP CHECKSUM INCORRECT] Len=58 298 24.558033 x.x.x.10 x.x.x.99 TCP 2226 > 14488 [PSH, ACK] Seq=457 Ack=1902 Win=64078 Len=31 299 24.558493 x.x.x.99 x.x.x.10 TCP 14488 > 2226 [PSH, ACK] Seq=1902 Ack=488 Win=65048 [TCP CHECKSUM INCORRECT] Len=92 300 24.569984 x.x.x.10 x.x.x.99 TCP 2226 > 14488 [PSH, ACK] Seq=488 Ack=1994 Win=63986 Len=70 301 24.577395 x.x.x.99 x.x.x.10 TCP 14488 > 2226 [PSH, ACK] Seq=1994 Ack=558 Win=64978 [TCP CHECKSUM INCORRECT] Len=448 303 24.589834 x.x.x.10 x.x.x.99 TCP 2226 > 14488 [PSH, ACK] Seq=558 Ack=2442 Win=63538 Len=64 304 24.590122 x.x.x.99 x.x.x.10 TCP 14488 > 2226 [FIN, ACK] Seq=2442 Ack=622 Win=64914 [TCP CHECKSUM INCORRECT] Len=0 305 24.601094 x.x.x.10 x.x.x.99 TCP 2226 > 14488 [ACK] Seq=622 Ack=2443 Win=63538 Len=0 306 24.601659 x.x.x.10 x.x.x.99 TCP 2226 > 14488 [FIN, ACK] Seq=622 Ack=2443 Win=63538 Len=0 307 24.601686 x.x.x.99 x.x.x.10 TCP 14488 > 2226 [ACK] Seq=2443 Ack=623 Win=64914 [TCP CHECKSUM INCORRECT] Len=0 321 25.839371 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [SYN] Seq=0 Len=0 MSS=1260 322 25.850291 x.x.x.10 x.x.x.99 TCP 2226 > 14492 [SYN, ACK] Seq=0 Ack=1 Win=64240 Len=0 MSS=1460 323 25.850321 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [ACK] Seq=1 Ack=1 Win=65535 [TCP CHECKSUM INCORRECT] Len=0 324 25.850660 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [PSH, ACK] Seq=1 Ack=1 Win=65535 [TCP CHECKSUM INCORRECT] Len=42 325 25.861573 x.x.x.10 x.x.x.99 TCP 2226 > 14492 [PSH, ACK] Seq=1 Ack=43 Win=64198 Len=37 326 25.863103 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [ACK] Seq=43 Ack=38 Win=65498 [TCP CHECKSUM INCORRECT] Len=1260 327 25.863130 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [PSH, ACK] Seq=1303 Ack=38 Win=65498 [TCP CHECKSUM INCORRECT] Len=463 328 25.874417 x.x.x.10 x.x.x.99 TCP 2226 > 14492 [ACK] Seq=38 Ack=1766 Win=64240 Len=0 329 25.876315 x.x.x.10 x.x.x.99 TCP 2226 > 14492 [PSH, ACK] Seq=38 Ack=1766 Win=64240 Len=385 330 25.876905 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [PSH, ACK] Seq=1766 Ack=423 Win=65113 [TCP CHECKSUM INCORRECT] Len=60 331 25.887773 x.x.x.10 x.x.x.99 TCP 2226 > 14492 [PSH, ACK] Seq=423 Ack=1826 Win=64180 Len=17 332 25.888299 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [PSH, ACK] Seq=1826 Ack=440 Win=65096 [TCP CHECKSUM INCORRECT] Len=44 333 25.899169 x.x.x.10 x.x.x.99 TCP 2226 > 14492 [PSH, ACK] Seq=440 Ack=1870 Win=64136 Len=17 334 25.899574 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [PSH, ACK] Seq=1870 Ack=457 Win=65079 [TCP CHECKSUM INCORRECT] Len=58 335 25.910618 x.x.x.10 x.x.x.99 TCP 2226 > 14492 [PSH, ACK] Seq=457 Ack=1928 Win=64078 Len=31 336 25.911051 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [PSH, ACK] Seq=1928 Ack=488 Win=65048 [TCP CHECKSUM INCORRECT] Len=92 337 25.922068 x.x.x.10 x.x.x.99 TCP 2226 > 14492 [PSH, ACK] Seq=488 Ack=2020 Win=63986 Len=70 338 25.922500 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [PSH, ACK] Seq=2020 Ack=558 Win=64978 [TCP CHECKSUM INCORRECT] Len=34 339 25.933621 x.x.x.10 x.x.x.99 TCP 2226 > 14492 [PSH, ACK] Seq=558 Ack=2054 Win=63952 Len=29 340 25.941165 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [PSH, ACK] Seq=2054 Ack=587 Win=64949 [TCP CHECKSUM INCORRECT] Len=54 341 25.952164 x.x.x.10 x.x.x.99 TCP 2226 > 14492 [PSH, ACK] Seq=587 Ack=2108 Win=63898 Len=17 342 25.952993 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [PSH, ACK] Seq=2108 Ack=604 Win=64932 [TCP CHECKSUM INCORRECT] Len=72 343 25.963889 x.x.x.10 x.x.x.99 TCP 2226 > 14492 [PSH, ACK] Seq=604 Ack=2180 Win=63826 Len=17 344 25.964366 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [PSH, ACK] Seq=2180 Ack=621 Win=64915 [TCP CHECKSUM INCORRECT] Len=52 345 25.975253 x.x.x.10 x.x.x.99 TCP 2226 > 14492 [PSH, ACK] Seq=621 Ack=2232 Win=63774 Len=17 346 25.975590 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [PSH, ACK] Seq=2232 Ack=638 Win=64898 [TCP CHECKSUM INCORRECT] Len=32 347 25.986588 x.x.x.10 x.x.x.99 TCP 2226 > 14492 [PSH, ACK] Seq=638 Ack=2264 Win=63742 Len=167 348 25.987262 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [PSH, ACK] Seq=2264 Ack=805 Win=64731 [TCP CHECKSUM INCORRECT] Len=512 349 25.998464 x.x.x.10 x.x.x.99 TCP 2226 > 14492 [PSH, ACK] Seq=805 Ack=2776 Win=63230 Len=89 350 25.998861 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [PSH, ACK] Seq=2776 Ack=894 Win=64642 [TCP CHECKSUM INCORRECT] Len=46 351 26.009849 x.x.x.10 x.x.x.99 TCP 2226 > 14492 [PSH, ACK] Seq=894 Ack=2822 Win=63184 Len=17 352 26.010175 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [PSH, ACK] Seq=2822 Ack=911 Win=64625 [TCP CHECKSUM INCORRECT] Len=80 353 26.021220 x.x.x.10 x.x.x.99 TCP 2226 > 14492 [PSH, ACK] Seq=911 Ack=2902 Win=63104 Len=33 354 26.022613 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [PSH, ACK] Seq=2902 Ack=944 Win=64592 [TCP CHECKSUM INCORRECT] Len=498 355 26.034018 x.x.x.10 x.x.x.99 TCP 2226 > 14492 [PSH, ACK] Seq=944 Ack=3400 Win=64240 Len=89 356 26.046501 x.x.x.99 x.x.x.10 TCP 14493 > 2226 [SYN] Seq=0 Len=0 MSS=1260 357 26.057323 x.x.x.10 x.x.x.99 TCP 2226 > 14493 [SYN, ACK] Seq=0 Ack=1 Win=64240 Len=0 MSS=1460 358 26.057355 x.x.x.99 x.x.x.10 TCP 14493 > 2226 [ACK] Seq=1 Ack=1 Win=65535 [TCP CHECKSUM INCORRECT] Len=0 359 26.057661 x.x.x.99 x.x.x.10 TCP 14493 > 2226 [PSH, ACK] Seq=1 Ack=1 Win=65535 [TCP CHECKSUM INCORRECT] Len=42 361 26.068606 x.x.x.10 x.x.x.99 TCP 2226 > 14493 [PSH, ACK] Seq=1 Ack=43 Win=64198 Len=37 362 26.070087 x.x.x.99 x.x.x.10 TCP 14493 > 2226 [ACK] Seq=43 Ack=38 Win=65498 [TCP CHECKSUM INCORRECT] Len=1260 363 26.070113 x.x.x.99 x.x.x.10 TCP 14493 > 2226 [PSH, ACK] Seq=1303 Ack=38 Win=65498 [TCP CHECKSUM INCORRECT] Len=485 364 26.081336 x.x.x.10 x.x.x.99 TCP 2226 > 14493 [ACK] Seq=38 Ack=1788 Win=64240 Len=0 365 26.083330 x.x.x.10 x.x.x.99 TCP 2226 > 14493 [PSH, ACK] Seq=38 Ack=1788 Win=64240 Len=385 366 26.083943 x.x.x.99 x.x.x.10 TCP 14493 > 2226 [PSH, ACK] Seq=1788 Ack=423 Win=65113 [TCP CHECKSUM INCORRECT] Len=46 368 26.094921 x.x.x.10 x.x.x.99 TCP 2226 > 14493 [PSH, ACK] Seq=423 Ack=1834 Win=64194 Len=17 369 26.095317 x.x.x.99 x.x.x.10 TCP 14493 > 2226 [PSH, ACK] Seq=1834 Ack=440 Win=65096 [TCP CHECKSUM INCORRECT] Len=48 370 26.107553 x.x.x.10 x.x.x.99 TCP 2226 > 14493 [PSH, ACK] Seq=440 Ack=1882 Win=64146 Len=877 371 26.241285 x.x.x.99 x.x.x.10 TCP 14492 > 2226 [ACK] Seq=3400 Ack=1033 Win=64503 [TCP CHECKSUM INCORRECT] Len=0 372 26.241307 x.x.x.99 x.x.x.10 TCP 14493 > 2226 [ACK] Seq=1882 Ack=1317 Win=65535 [TCP CHECKSUM INCORRECT] Len=0 653 55.913838 x.x.x.99 x.x.x.10 TCP [TCP Keep-Alive] 14492 > 2226 [ACK] Seq=3399 Ack=1033 Win=64503 Len=1 654 55.924547 x.x.x.10 x.x.x.99 TCP [TCP Keep-Alive ACK] 2226 > 14492 [ACK] Seq=1033 Ack=3400 Win=64240 Len=0 910 85.887176 x.x.x.99 x.x.x.10 TCP [TCP Keep-Alive] 14492 > 2226 [ACK] Seq=3399 Ack=1033 Win=64503 Len=1 911 85.898010 x.x.x.10 x.x.x.99 TCP [TCP Keep-Alive ACK] 2226 > 14492 [ACK] Seq=1033 Ack=3400 Win=64240 Len=0 1155 115.859520 x.x.x.99 x.x.x.10 TCP [TCP Keep-Alive] 14492 2226 [ACK] Seq=3399 Ack=1033 Win=64503 Len=1 1156 115.870285 x.x.x.10 x.x.x.99 TCP [TCP Keep-Alive ACK] 2226 14492 [ACK] Seq=1033 Ack=3400 Win=64240 Len=0 1395 145.934403 x.x.x.99 x.x.x.10 TCP [TCP Keep-Alive] 14492 2226 [ACK] Seq=3399 Ack=1033 Win=64503 Len=1 1396 145.945938 x.x.x.10 x.x.x.99 TCP [TCP Keep-Alive ACK] 2226 14492 [ACK] Seq=1033 Ack=3400 Win=64240 Len=0 1649 175.906767 x.x.x.99 x.x.x.10 TCP [TCP Keep-Alive] 14492 2226 [ACK] Seq=3399 Ack=1033 Win=64503 Len=1 1650 175.917741 x.x.x.10 x.x.x.99 TCP [TCP Keep-Alive ACK] 2226 14492 [ACK] Seq=1033 Ack=3400 Win=64240 Len=0 1887 205.881080 x.x.x.99 x.x.x.10 TCP [TCP Keep-Alive] 14492 2226 [ACK] Seq=3399 Ack=1033 Win=64503 Len=1 1888 205.891818 x.x.x.10 x.x.x.99 TCP [TCP Keep-Alive ACK] 2226 14492 [ACK] Seq=1033 Ack=3400 Win=64240 Len=0 2112 235.854408 x.x.x.99 x.x.x.10 TCP [TCP Keep-Alive] 14492 2226 [ACK] Seq=3399 Ack=1033 Win=64503 Len=1 2113 235.865482 x.x.x.10 x.x.x.99 TCP [TCP Keep-Alive ACK] 2226 14492 [ACK] Seq=1033 Ack=3400 Win=64240 Len=0 2398 265.928342 x.x.x.99 x.x.x.10 TCP [TCP Keep-Alive] 14492 2226 [ACK] Seq=3399 Ack=1033 Win=64503 Len=1 2399 265.939242 x.x.x.10 x.x.x.99 TCP [TCP Keep-Alive ACK] 2226 14492 [ACK] Seq=1033 Ack=3400 Win=64240 Len=0 2671 295.900714 x.x.x.99 x.x.x.10 TCP [TCP Keep-Alive] 14492 2226 [ACK] Seq=3399 Ack=1033 Win=64503 Len=1 2672 295.911590 x.x.x.10 x.x.x.99 TCP [TCP Keep-Alive ACK] 2226 14492 [ACK] Seq=1033 Ack=3400 Win=64240 Len=0 2880 315.705029 x.x.x.10 x.x.x.99 TCP 2226 14493 [RST] Seq=1317 Len=0 2973 325.975607 x.x.x.99 x.x.x.10 TCP [TCP Keep-Alive] 14492 2226 [ACK] Seq=3399 Ack=1033 Win=64503 Len=1 2974 325.986337 x.x.x.10 x.x.x.99 TCP [TCP Keep-Alive ACK] 2226 14492 [ACK] Seq=1033 Ack=3400 Win=64240 Len=0 2975 326.154327 x.x.x.10 x.x.x.99 TCP [TCP Keep-Alive] 2226 14492 [ACK] Seq=1032 Ack=3400 Win=64240 Len=1 2976 326.154350 x.x.x.99 x.x.x.10 TCP [TCP Keep-Alive ACK] 14492 2226 [ACK] Seq=3400 Ack=1033 Win=64503 [TCP CHECKSUM INCORRECT] Len=0

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• Cisco Unified Communication integration for Microsoft Lync crashes on Remote Desktop services 2008 R2!

  - by user66267

  Hi everybody i have deployed office communication server 2007 R2 and communicator 2007 R2 and i made integration with Cisco Unified Communication Manager 7.1 in my network, i also use Remote Desktop Servers 2008 R2 for Thin Client Computers, now that i installed Cisco UC integration client for communicator 2007 R2 (Ver. 8.0.3) or Cisco UC integration client for Microsoft Lync that works fine on PCs but Not on Remote Desktop Servers. i have Three Remote Desktop Servers in a Farm with loadbalancing enabled. all other applications on these RDP servers works fine for 120 active users. some times when i start Cisco UC client on Remote Desktop servers i get the following error: "The Port Reguired for callbacks from Cisco unified client framework could not be read, please retry" i also found the folowing log so i think that may be the cause: 2011-01-05 08:24:21,489 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Acquiring Mutex... 2011-01-05 08:24:21,512 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.IPC.PipeServer] [PipeServer.start(0)] - Starting Pipe Server 2011-01-05 08:24:21,516 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Mutex Acquired... 2011-01-05 08:24:25,437 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.process.ProcessUtil] [ProcessUtil.isOtherPRTProcessRunning(0)] - No other instance(s) of ProblemReportingTool.exe found 2011-01-05 08:24:25,438 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,439 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - **Launching CUCSF Problem Reporting Tool v0.8.3.2** 2011-01-05 08:24:25,440 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,441 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Raw input: -reason=Launched by the user from CUCIMOC ver 8.5.105.17095 -file=C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt 2011-01-05 08:24:25,445 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Current culture: English (United States) 2011-01-05 08:24:25,448 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.init(0)] - Loading string resources from file 2011-01-05 08:24:25,455 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -reason Launched by the user from CUCIMOC ver 8.5.105.17095 received 2011-01-05 08:24:25,456 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -file C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt received 2011-01-05 08:24:25,457 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.startup(0)] - Launching GUI... 2011-01-05 08:24:25,536 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PROG.PleaseWaitText from resource file 2011-01-05 08:24:25,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.OKButtonText from resource file 2011-01-05 08:24:25,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.CancelButtonText from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.ErrorMsgText1 from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.Title from resource file 2011-01-05 08:24:25,552 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.WindowTitle from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.AgreeText from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyText from resource file 2011-01-05 08:24:25,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyTitle from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyLinkText from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.DescriptionTitle from resource file 2011-01-05 08:24:25,629 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager..ctor(0)] - Starting SysInfoManager... 2011-01-05 08:24:25,634 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: systeminfo.exe 2011-01-05 08:24:25,669 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: tasklist.exe 2011-01-05 08:24:25,672 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: ipconfig.exe 2011-01-05 08:24:25,676 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: netstat.exe 2011-01-05 08:24:25,684 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: net.exe 2011-01-05 08:24:25,926 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchHardwareInfoThread(0)] - Launching worker thread: HardwareInfo 2011-01-05 08:24:25,928 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering CPU data 2011-01-05 08:24:26,149 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchCSFDirectoryInfoThread(0)] - Gathering CSF Directory Listing 2011-01-05 08:24:26,153 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - Retrieving CSF Install Directory 2011-01-05 08:24:26,159 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - CSF Install Path: C:\Program Files (x86)\Common Files\Cisco Systems\Client Services Framework 2011-01-05 08:24:26,162 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchWMIInfoThread(0)] - Launching worker thread: WMIInfo 2011-01-05 08:24:26,164 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Audio info... 2011-01-05 08:24:26,168 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchRegistryAndEnvironmentalVarInfoThread(0)] - Launching worker thread: Registry & Environment Variables 2011-01-05 08:24:26,173 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Policies\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,182 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Unified Communications\CUCSF 2011-01-05 08:24:26,183 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment 2011-01-05 08:24:26,184 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6 2011-01-05 08:24:26,186 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17 2011-01-05 08:24:26,188 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17\MSI 2011-01-05 08:24:26,190 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.gatherRegistryAndEnvInfo(0)] - Gathering Environment Variables data 2011-01-05 08:24:26,283 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Video driver info... 2011-01-05 08:24:26,750 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: DirectoryInfo.txt 2011-01-05 08:24:26,759 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Monitor info... 2011-01-05 08:24:34,483 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.gatherFiles(0)] - Config Dir C:\Users\m.sadeghi\AppData\Roaming\Cisco\Unified Communications\ 2011-01-05 08:24:34,530 [WARN ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addFile(0)] - C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt not found 2011-01-05 08:24:34,561 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - Waiting for worker threads... 2011-01-05 08:24:38,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering Resolution data 2011-01-05 08:24:55,565 [ERROR] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - One or more worker threads have not returned in a timely manner. Forcing quit. 2011-01-05 08:24:55,568 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: SystemInfo.txt 2011-01-05 08:24:55,577 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Checking for files to be excluded 2011-01-05 08:24:55,578 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: d11bfd8f-9745-41db-a35b-200389e65583.dat 2011-01-05 08:24:55,579 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: cacerts 2011-01-05 08:24:55,580 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.2639.20110103081119+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.farhad.20101224165510+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.postmaster.20101224165906+0330.wav 2011-01-05 08:24:55,582 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: VoicemailBeep.wav 2011-01-05 08:24:55,583 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: secModeNone 2011-01-05 08:24:55,586 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Preparing to create zip file... 2011-01-05 08:24:55,588 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - 60 files found 2011-01-05 08:24:55,589 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying .CSFExit.loc to temp folder. 2011-01-05 08:24:55,595 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSF.loc to temp folder. 2011-01-05 08:24:55,597 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CsfAddress.dat to temp folder. 2011-01-05 08:24:55,600 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFLogSetting.dat to temp folder. 2011-01-05 08:24:55,634 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFSecurityKey.dat to temp folder. 2011-01-05 08:24:55,637 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CommunicationHistory.xml to temp folder. 2011-01-05 08:24:55,641 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying MehdiSadeghi.cnf.xml to temp folder. 2011-01-05 08:24:55,751 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying jtapi.jar to temp folder. 2011-01-05 08:24:55,812 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi.index to temp folder. 2011-01-05 08:24:55,820 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi01.log to temp folder. 2011-01-05 08:24:55,887 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi02.log to temp folder. 2011-01-05 08:24:55,968 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi03.log to temp folder. 2011-01-05 08:24:55,972 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi04.log to temp folder. 2011-01-05 08:24:56,008 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi05.log to temp folder. 2011-01-05 08:24:56,038 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi06.log to temp folder. 2011-01-05 08:24:56,079 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi07.log to temp folder. 2011-01-05 08:24:56,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi08.log to temp folder. 2011-01-05 08:24:56,140 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi09.log to temp folder. 2011-01-05 08:24:56,215 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi10.log to temp folder. 2011-01-05 08:24:56,296 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log to temp folder. 2011-01-05 08:24:56,319 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.1 to temp folder. 2011-01-05 08:24:56,498 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.2 to temp folder. 2011-01-05 08:24:56,708 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.3 to temp folder. 2011-01-05 08:24:56,912 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.4 to temp folder. 2011-01-05 08:24:57,105 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.5 to temp folder. 2011-01-05 08:24:57,292 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.6 to temp folder. 2011-01-05 08:24:57,505 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying tracker.log to temp folder. 2011-01-05 08:24:57,523 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VideoEngineEncryptedTrace.txt to temp folder. 2011-01-05 08:24:57,542 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineDebugTrace.txt to temp folder. 2011-01-05 08:24:57,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineTrace.txt to temp folder. 2011-01-05 08:24:57,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying operationreport.log to temp folder. 2011-01-05 08:24:57,551 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailbox.dat to temp folder. 2011-01-05 08:24:57,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailfolder.dat to temp folder. 2011-01-05 08:24:57,558 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying UIPrefs.xml to temp folder. 2011-01-05 08:24:57,562 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log to temp folder. 2011-01-05 08:24:57,569 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.1 to temp folder. 2011-01-05 08:24:57,752 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.10 to temp folder. 2011-01-05 08:24:58,099 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.2 to temp folder. 2011-01-05 08:24:58,302 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.3 to temp folder. 2011-01-05 08:24:58,517 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.4 to temp folder. 2011-01-05 08:24:58,697 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.5 to temp folder. 2011-01-05 08:24:58,899 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.6 to temp folder. 2011-01-05 08:24:59,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.7 to temp folder. 2011-01-05 08:24:59,303 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.8 to temp folder. 2011-01-05 08:24:59,500 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.9 to temp folder. 2011-01-05 08:24:59,895 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Cisco.ClickToCall.Common.Core.dll.config to temp folder. 2011-01-05 08:24:59,915 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying ClickToCall.pref to temp folder. 2011-01-05 08:24:59,918 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCall.dll.config to temp folder. 2011-01-05 08:24:59,928 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCallContacts.dll.config to temp folder. 2011-01-05 08:24:59,948 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoPersonName.dll.config to temp folder. 2011-01-05 08:24:59,980 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties to temp folder. 2011-01-05 08:24:59,988 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties.backup to temp folder. 2011-01-05 08:24:59,990 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-client.log4net.config to temp folder. 2011-01-05 08:24:59,994 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-tab.log4net.config to temp folder. 2011-01-05 08:25:00,011 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LocalSettings.xml to temp folder. 2011-01-05 08:25:00,025 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Description.txt to temp folder. 2011-01-05 08:25:00,028 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LaunchInfo.txt to temp folder. 2011-01-05 08:25:00,031 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying DirectoryInfo.txt to temp folder. 2011-01-05 08:25:00,034 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying SystemInfo.txt to temp folder. 2011-01-05 08:25:00,036 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying csf-prt.log to temp folder.

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