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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• mysql jdbc got ArrayIndexOutOfBoundsException when database name length = 9

  - by Thang Hoang

  this code below will throw : Exception in thread "main" java.sql.SQLException: Unable to connect to any hosts due to exception: java.lang.ArrayIndexOutOfBoundsException: 40 mysql 5.1, jdbc driver 5.1.21 if I change connection string to any database have name's lengh != 9, it will pass to print 'connected'. or I create other database as '123456789' it throw same exception. I connect to other database on amazon s3, that have same name length, it throw java.lang.ArrayIndexOutOfBoundsException: 43. this database version is 'mysql Ver 14.14 Distrib 5.5.28, for debian-linux-gnu (i686) using readline 6.2 ' any idea of this weird mysql behavior, thanks public class MysqlConnection { public static void main(String[] args) throws Exception { Connection conn = null; String userName = "root"; String password = "123456"; String url = "jdbc:mysql://localhost:3306/test12345"; Class.forName ("com.mysql.jdbc.Driver").newInstance (); conn = DriverManager.getConnection (url,userName, password); System.out.println ("Connected"); } }

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• why use ssh tunneling for mysql server?

  - by ajsie

  i've got ubuntu server acting as my lamp server for my php websites. mysql server is installed and opened for the localhost port. i have read about how to tunnel through ssh to my mysql server. but i havent understood why this is better than opening the mysql server directly for the internet port. cause in either way, a hacker could brute force the port for passwords. either mysql port (3306) if opened for the public or ssh (22) if using tunneling. so why is it better to use ssh tunneling for mysql (and many other server applications)?

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• MySQL Federated Tables Escaped Table Names

  - by Gordon

  I am trying to use MySQL federated tables. The problem is that the documentation specified at http://dev.mysql.com/doc/refman/5.0/en/federated-use.html says that a federated table should be created using the following format for the CONNECTION parameter: scheme://user_name[:password]@host_name[:port_num]/db_name/tbl_name E.G. CONNECTION='mysql://username:password@hostname:port/database/tablename' CONNECTION='mysql://username@hostname/database/tablename' CONNECTION='mysql://username:password@hostname/database/tablename' The problem is that the table I am trying to connect to has non-standard characters in it and I cannot find the proper way to scape them in the connections tring. For example, a table named `Table (one)` . Which has the space and the parenthesis, requiring backticks surrounding it inside any SQL code. Anyone know the proper way to do this?

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• MySQL 5.5 on Windows server is horribly slow

  - by Brad

  I have had no luck getting MySQL 5.5 to be as fast as 5.1 or MariaDB on the exact same hardware/database/environment under Windows server 2003R2 or 2008R2. My benchmarks from our application: MySQL 5.5 + CentOS 5.2 (XenServer Virtual) = 28 seconds (box is "busy" not buried) MariaDB (5.1) + Windows 2003 (Physical box) = 130 seconds (box is 2% busy) MySQL 5.1 + Windows 2003 (Physical box) = 170 seconds (box is 2% busy) MySQL 5.5 + Windows 2003 (Physical box) = 305 seconds (As high as 600 seconds...) (box is 2% busy) The only difference between these runs is the removal of skip-locking and the running of mysql_upgrade.exe to update some tables for stored procs on 5.5. Yes, I know it's a release candidate, I'm feeding that back to MySQL as well. No slow queries are logged, it doesn't think it's being slow, it just is. I'm going to start tearing into the queries themselves to see if the INSERT/SELECT plans have gone buggo on 5.5. Any help would be appreciated! Thanks

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• How to change MySQL data directory?

  - by Jonathan Frank

  I want to place my databases in another directory, so I can store them in an ESB (elastic block storage, just a fancy name for a virtualized harddisk) together with my web-apps and other persistent data. I have tried to walk through a tutorial at http://crashmag.net/change-the-default-mysql-data-directory-with-selinux-enabled. Everything seems fine until I type this command: # semanage fcontext -a -t mysqld_db_t "/srv/mysql(/.*)?" Then the command fails and tells me that mysqld_db_t is an invalid SELinux context even if the default MySQL data directory is labelled with this context. I am running Fedora 15 on Virtualbox (behaves like an ordinary x86-compatible box) and Amazon EC2 (based on Xen) so the tutorial should be compatible. It is also worth to mention that turning off SELinux globally or just for the MySQL process is not an option, because such a solution will decrease the security of the system if a hacker gains access to the system via the MySQL server. I have never seen this problem before I changed to the Redhat/Fedora architecture, so it could be a distribution specific issue. Any help is highly appreciated

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• Creating a .bat file to execute mysql and other commands

  - by BCIT - JD

  I'm looking for a way to reduce the amount of typing I do to check mysql entries and other things. For example, I wanted to create a .bat file that will execute the following commands. mysql -u user -p *enter in the password* USE databasename SELCT * FROM table; The problem is after the initial mysql -u user -p the rest of the commands written down do not get executed. Is it possible to continue running commands after calling something like mysql or other programs, that seem to add its prefix(?) to the beginning of commands (mysql). I'm not very familiar with the terminology so forgive me if it sounds confusing. I'd like to use the same kind of concept for other things as well. Help is much appreciated, Thanks.

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• debian mysql server always down

  - by lokheart

  I am hosting a mysql server in a debian 6.0.4 server hosted in linode, the new data is frequently written into the mysql server using R, about 30-40 "write" per minute, about 7 hours a day, 5 days a week. Recently I found that the mysql server seem to down frequently, always give me error that mysql server cannot be connected through socket. I wonder if this is caused by my high demand to my mysql server, and if this can be solved. I am definitely a newbie in manage server. Please let me know if I need to provide additional information for this question in order to get it solved. Thanks.

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• Can't login to a new mysql user

  - by mostar

  Hi, When I create a new Mysql user, it is impossible to login using this user and password. Only if I crate a user without a password I can login. For example: mysql -u root -phererootpass grant all privileges on mydb.* to testuser@'%' identified by '' with grant option; grant all privileges on mydb.* to testuser2@'%' identified by 'mypass' with grant option; FLUSH PRIVILEGES; exit; mysql -u testuser #<<< work fine mysql -u testuser2 -pmypass #<<< fail to login ERROR 1045 (28000): Access denied for user 'testuser2'@'localhost' (using password: YES) </code> I'm using Mysql 5.0 on Red Hat v5 Please advice Mostar

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• How to safely backup MySQL using VSS-based backup solutions

  - by Rhyven

  One of my clients is running MySQL on a Windows Server 2008 system. Their regular backups are performed using StorageCraft's ShadowCopy, which uses the VSS service to perform backups of open files. Some investigation indicates that MySQL is not entirely VSS-aware, and that the tables need to be locked prior to the shadow operation, then unlocked afterwards. There is a post at http://forum.storagecraft.com/Community/forums/p/548/2702.aspx which indicates the steps that need to be performed, however the user had some difficulty in performing them and no follow up solution was ever posted. Specifically, they succeeded in writing a batch file to lock the database, however once the batch file returns from MySQL it drops the connection and thus relinquishes the lock. I'm looking for a method that I can send the MySQL command FLUSH TABLES WITH READ LOCK, then perform the backup, then send UNLOCK TABLES when the backup is complete. Alternatively, I can exclude the MySQL data storage folder from backup, and schedule a mysqldump backup into a folder that will then be backed up by VSS. Can I have some recommendations please?

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• Redhat cluster Vs Pacemaker Vs Gluster Vs Sheepdog

  - by chandank

  Changing the entire question as earlier one was very confusing. I have been exploring different clustering system to run Virtual machines on two different machines on LAN with high availability. Currently I am already using DRBD resource on two different machines on Primary/Secondary mode. In case the primary fails I manually promote the secondary to Primary and start the VM. I also explored Gluster and looks good, however, I would rather prefer clustering over Gluster (user space FS). So if anyone has idea which one would be better from ease of use prospective please I would be interested in. Moreover, sheepdog project appears good, however, could not find much documentations/Howtos. I am using Centos 6.

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• Oracle Advanced Security Options is Blank

  - by mak4pi

  I just installed Oracle DB 10gR2 with Oracle Advanced Security, but cannot see the algorithms. [user@db-1] adapters Installed Oracle Net transport protocols are: IPC BEQ TCP/IP SSL RAW Installed Oracle Net naming methods are: Local Naming (tnsnames.ora) Oracle Directory Naming Oracle Host Naming Oracle Names Server Naming Installed Oracle Advanced Security options are: Where are all the algorithms for Oracle Advanced Security options please? I checked the $ORACLE_HOME/bin/adapters file and it's looking for naea256i, naemd5i, etc. in the naetab.so file, but none of these are listed in the naetab.so file. What's wrong with the naetab.so file? Thanks.

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• Unable to connect to mysql through JDBC connector through Tomcat or externally

  - by Stefan Kendall

  I've installed a stock mysql 5.5 installation, and while I can connect to the mysql service via the mysql command, and the service seems to be running, I cannot connect to it through spring+tomcat or from an external jdbc connector. I'm using the following URL: jdbc:mysql://myserver.com:myport/mydb with proper username/password, but I receive the following message: server.com: Communications link failure The last packet sent successfully to the server was 0 milliseconds ago. the driver has not received any packets from the server. and tomcat throws: com.mysql.jdbc.exceptions.jdbc4.CommunicationsException: Communications link failure The last packet sent successfully to the server was 0 milliseconds ago. The driver has not received any packets from the server. sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:57) Which seems to be the same issue as if I try to connect externally.

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• cluster live postgres 8.3 server

  - by bobinabottle

  Our web application is getting more and more traffic, which is making our poor pg8.3 database server have a little trouble keeping up. I've had a look into using pgpool II for clustering the db to relieve a little strain, and I was wondering how this should be done to minimise downtime considering I would be clustering a live database. Has anyone had experience with this or know of any guides to follow? Cheers :)

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• First time setting up a MySQL database.

  - by Wilduck

  In trying to learn how to work with the LAMP stack, I've hit a wall with MySQL. I can't seem to find a good reference for the first time setup of MySQL to be used with Apache and python. So, my question is four-fold: 1) Under what circumstances should I create my first database. That is, what user do I use (Apache's http user? root?) 2)How do permissions work? 3) Do I have to do anything on the MySQL side to make MySQL talk to Apache, or MySQL to talk to Python/Django? 4) Is there a good resource online that describes setting all of this up? I've found a bunch for using a database once it's in place, but none for the initial setup? Notes: I'm trying to run my LAMP stack on a dedicated little box for testing/learning purposes only, so I don't have access to any DBA that could help me, as much as I'd like one.

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• Maximum execution time of 300 seconds exceeded error while importing large MySQL database

  - by Spacedust

  I'm trying to import 641 MB MySQL database with a command: mysql -u root -p ddamiane_fakty < domenyin_damian_fakty.sql but I got an error: ERROR 1064 (42000) at line 2351406: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '<br /> <b>Fatal error</b>: Maximum execution time of 300 seconds exceeded in <b' at line 253 However limits are set much higher: mysql> show global variables like "interactive_timeout"; +---------------------+-------+ | Variable_name | Value | +---------------------+-------+ | interactive_timeout | 28800 | +---------------------+-------+ 1 row in set (0.00 sec) and mysql> show global variables like "wait_timeout"; +---------------+-------+ | Variable_name | Value | +---------------+-------+ | wait_timeout | 28800 | +---------------+-------+ 1 row in set (0.00 sec)

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• how to install Mysql & tomcat on mac os x 10.5.8

  - by Divya Jyothi

  Hi can some one provide me how to install both om my mac osx 10.5.8 Hi can some one provide me how to install both om my mac osx 10.5.8 Ok this what I have done Downloaded MySQL version 5.5.22.dmg for Mac OS X 10.5 (x86, 64-bit) from http://dev.mysql.com/downloads/mysql/ Installed three files from it after mounting.... 1.MySQL -version.pkg installed it by double clicking on it 2.mysqlstartupitem.pkg installed it 3. MySql.prefpane - after installing it says it doesn't work on intel based Mac After that I have no idea whati need to start Regarding tomcat JAVA_HOME WAS the problem;(

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• Clone MySQL DB - errors with CREATE VIEW/SHOW VIEW privileges

  - by user43537

  Running MySQL 5.0.32 on Debian 4.0 (Etch). I'm trying to clone a WordPress MySQL database completely (structure and data) on the same server. I tried a dump to an .sql file and an import into a new empty database from the command line, but the import fails with errors saying the user does not have the "SHOW VIEW" or "CREATE VIEW" privilege. Trying it with PHPMyAdmin doesn't work either. I also tried doing this with the MySQL root user (not named "root" though) and it shows an "Access Denied" error. I'm terribly confused as to where the problem is. Any pointers on cloning a MySQL DB and granting all privileges to a user account would be great (specifically for MySQL 5.0.32). Thanks!

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• MySQL won't stop doing stuff

  - by Felix

  Sorry for the title of the question, here's my problem: I've been trying to set up some scripts that import a lot of stuff hourly from an external source. They seemed to work fine, so I set up a cronjob to run them every hour. One day later I find six or seven instances of that script just hogging the MySQL server, making it unresponsive. I killed their processes, but MySQL was still not responding. I had to kill MySQL, reboot and then MySQL started working again (who knows on what) and being unresponsive (yes, I did remove the scripts from the cronjobs). I SHOW PROCESSLISTed and killed every process I could find. Still nothing, MySQL is hogging the HDD and is at the top of top and making the server load go up in the sky. I don't know what to do, if I kill and start it again it will probably do the same thing. What should I do?

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• Shared storage for web cluster

  - by user52475

  Hi all! Have a big question about shared/clustered/distributed file system for storage. It will shared storage for shared web hosting (web files + maildir) and OpenVZ containers storage . Have any one working example of such system? The options are: Lustre GFS1/GFS2 - GFS2 - as I understand is EXPERIMENTAL... NFS This 3 systems which I consider for shared storage. Now I have storage with HW RAID 10 - 1TB. NFS - As I know there will be problem with locking? GFS/Lustre - problems when there will be a lot of small files , what is typical for hosting environment and problems with maildir.

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• MySQL will Stop working after being Started

  - by user115343

  i am new to a webserver thing. I use Centmin mod to install nginx + mariaDB to setup small wordpress blog,the first day it is ok,there are nice "hello world" on my box's IP,but today i have checked that mysql is stop working so i immediately start it again but it is stoped again after some minutes! i use this tutorial but still,it will stop after some period here is my log [root@rylai ~]# tail -f /var/log/mysqld.log 120326 16:19:05 [Note] Plugin 'PBXT_STATISTICS' is disabled. 120326 16:19:05 [Note] Plugin 'InnoDB' is disabled. 120326 16:19:06 [Note] Event Scheduler: Loaded 0 events 120326 16:19:06 [Note] /usr/sbin/mysqld: ready for connections. Version: '5.2.10-MariaDB-mariadb107' socket: '/var/lib/mysql/mysql.sock' port: 3306 (MariaDB - http://mariadb.com/) 120326 16:20:36 mysqld_safe Number of processes running now: 0 120326 16:20:36 mysqld_safe mysqld restarted 120326 16:20:39 [Note] Plugin 'ARCHIVE' is disabled. 120326 16:20:39 [Note] Plugin 'FEDERATED' is disabled. 120326 16:20:40 mysqld_safe mysqld from pid file /var/lib/mysql/rylai.pid ended I only access mysql on CLI,didnt install any panel yet

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• Mysql refusing connection: a very special connection issue

  - by k to the z

  I have my programers remoting into a web server with windows rdp. This web server is the only machine that can access another mysql server in a secure zone. When I remote into the web server from my machine I am able to connect to the mysql server through the mysql workbench on the web server. However, when I try this same procedure from another person's computer I can get into the server via rdp. I just can't connect to mysql using the workbench. I have checked and re checked the credentials and connection information. They match. I've had other people check and re check the credentials. As far as mysql permissions are concerned this user is allowed to connect from any machine. Plus I'm remoting into the same web server. The only difference seems to be which computer is remoting into the webserver. wtf?

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• Unable to connect to MySQL through port 3306

  - by Ron

  I read the answers about 3306 from a question posted in 2009. I have the same problem, but the answers I read didn't help. Port 3306 is open, even if I stop the windows-firewall, MySQL still can't access it. MySQL is running. I've run netstat firewall xxxxxx and get these results: 3306 TCP Enable MySQL Server and this from netstat -a -n: TCP [::]:3306 [::]:0 LISTENING 0 (I don't understand the [::]) I do have AVG Internet Security running but not the Firewall component. How can I find out what is blocking MySQL from accessing this port? And it's not just this specific port, but any port. I've asked on the MySQL forum, but no one is replying.

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• Shell Script to Start Mysql Server if not running

  - by user103373

  I have written a shell script to start mysql server & send a mail to admin user if it's restarted via shell script. What i am facing an issue if I run this shell script on terminal it's work perfectly & If same script runs via cronjob it's only sending the mail to the user & problem remains same. Is this problem relates to permission & how can i resolve it. Shell Script-------- #!/bin/bash EMAIL="[email protected]" SERVICE='mysql' if ps ax | grep -v grep | grep $SERVICE > /dev/null then echo "$SERVICE service running, everything is fine" else echo "$SERVICE is not running" /etc/init.d/mysql start cat <<EOF | msmtp -a gmail $EMAIL Subject: "Alert (Test Server) : Mysql Service is not running (Manually Restarted)" Mysql Server Restarted at: `date` EOF EXIT I am using msmtp for sending mail to the user on ubuntu 12.04 Server.

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• 3-4 old computers = general purpose cluster?

  - by TheLQ

  I have 3 old computers lying around right now running a P2 at 800 MHz(?), Intel Mobile 1.6 GHz, AMD Athlon XP 2000+ at 1.66 GHz, and (might not use this) P4 at 2.7 GHz, all with 512 MB Ram, and am considering clustering them together for fun/knowledge. They would be running an undecided version of linux, preferably ubuntu based. The issue is what I want to use it for: general computing and occasional video encoding. By general computing I mean day to day tasks. However I'm not sure if every program started by a single X session is going to exist on the same machine, defeating the purpose of such a system. Will programs be split up or exist on one machine? Second, assuming this is running 100baseT ethernet (not sure if the PCI slot itself could handle Gigabit), would the speed of having a program exist over the network be an issue? It seems that the constant asking of various things in RAM would be quite slow. And before you say "buy another computer!", that's not the point of this question. I'm asking would it be usable, not necessarily practical. And yes I know, this is going to be extreamly power consuming.

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