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  • RightNow Knowledge Zone and specialisation material

    - by Richard Lefebvre
    Have you visited and registered to the Oracle RightNow Knowledge Zone ? It is loaded with meaningfull information and material to support your RightNow business enablement, including this Oracle RightNow CX Cloud Service 2012 Essentials Exam Study Guide(PDF) which includes exam sample question and will help you preparing your specialization! For information the RightNow specialization, please visit the Specialization guide which offers a consolidated view of the Specialization Competency readiness for all launched and planned Specialization, and the Criteria that need to be met for joining the OPN Specialized program, as well as the latest information on Oracle Partner Network certification exams available here.

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  • Fusion CRM Release 7 RCDs and TOIs Now Available!

    - by Richard Lefebvre
    Fusion CRM Release 7 Release Content Documents (RCD) and Transfer of Information (TOI) presentations are now available. In addition, you can find 245 new or changed product features for Release 7 on Oracle Product Features. All the new RCDs and TOIs can be found on the Fusion Learning Center: Customer Relationship Management TOIs - Customer Center, Define Segmentation Strategy, Enterprise Contracts, Oracle Social Network, Sales, and Territory Management Business Process Model (BPM) RCDs - Customer Service, Marketing, Order Fulfillment, and Sales Financials BPM RCDs - Asset Lifecycle Management, Cash and Treasury Management, and Financial Control and Reporting Human Capital Management TOIs - Workforce Development, Compensation, Benefits, Worker Performance, Workforce Profiles, Enterprise Structures, Talent Review, Manage Transaction and Batch Processing, Delete HCM Storage Data, and Load Batch Data BPM RCDs - Compensation Management, Enterprise Information Management, Workforce Deployment, and Workforce Development Procurement TOI - Requisitions BPM RCD - Procurement Project Portfolio Management TOIs - Project Resources, Evaluate and Assign Resources, Maintain Resource Assignments, Manage Resource Demand, Manage Resource Supply, Manage Resource Utilization and Analytics, Project Management, Set Up Project Management BPM RCD - Project Management Supply Chain Management TOIs - Manage New Product Definition and Approval, Manage Product Change Orders, Product Hub, Define Item Class BPM RCDs - Materials Management and Logistics, Product Management and Supply Chain Planning Partners and customers can access the content from the following locations: Partner access: BPM RCDs and TOIs Oracle Partner Network Fusion Learning Center New Feature RCDs Oracle Product Features Customer access: TOIs My Oracle Support (Note:1528594.1) BPM RCDs My Oracle Support (Note:1559828.1) New Feature RCDs Oracle Product Features

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  • Clean SOAP Calls from iOS - SudzC

    - by Richard Jones
    This is worth another mention. If you need to call SOAP web-services from iOS or Javascript, and lets face who doesn't. http://SudzC.com really delivers. You give it the URL to you're WSDL file (or upload a file) and it just spits out a ready to go Xcode project. I would point out that to get it to work 100% I changed line 204, in Soap.m (commented out line is old version, mine is below) //if([child respondsToSelector:@selector(name)] && [[child name] isEqual: name]) { if([child respondsToSelector:@selector(name)] && [[child name] hasSuffix: name]) { I consumed a Microsoft Dynamics NAV set of web-service pages no problem (and they tend to be fairly complex WSDL definitions).

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  • Updating Ubuntu

    - by Richard
    I installed 9.04 from a disc but apparently need to download a new image then burn a CD to get n upgrade to later versions (v12) as there is no supported upgrade from 9.04. When I try to download the latest version I find my partition hasn't got sufficient space, but have no idea if (or how) I can resize the partition to store the image before I can burn the CD to update my version. Caught in a bit of a viscious circle here! Any suggestions please?

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  • Partner Webcast: Service Automation - September 19th, 11:00am PST (20:00 CET)

    - by Richard Lefebvre
    LIVE PARTNERCAST Save the Date: September 19th, 11:00am Pacific Streaming Live at partners.oracle.com Hosted by Rachel Lunt, Director of Global Business Unit Partner Enablement Topic: Service Automation Guests: Patrick Ty, Sr. Solutions Manager of Partner Enablement for Oracle Commerce. Jim Richmond, Director of US eBusiness Consulting at RealDecoy. John Sekevitch, Managing Director for Aaxis Commerce. Karl Helfner, Partner Enablement Manager covering RightNow CX Cloud Service at Oracle. How do I view a live OPN PartnerCast? PartnerCasts can be viewed once a month, live from the Oracle PartnerNetwork homepage. Audience members have the opportunity to submit questions during the show via chat or social media outlets, many of which are answered on-air. Missed the last PartnerCast? Replays of each segment are published to the replay tab here, the Oracle Media Network, and Oracle PartnerNetwork’s YouTube channel.  You can also subscribe to the PartnerCast RSS Feed and view through your favorite newsreader

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  • How to ask and acceptalbe question? [closed]

    - by Richard Seitz
    My wife and I own a small art business for the purpose of selling painting. These are paintings done by my wife. We feel because of demand and comments that we should now consider the web to sell our art. How do we start? We already have a registered domain name. We have talked to many people that say they are experts in the design and hosting of webs. What should we ask the potential designer of our web to determine if he/she are professional or just thieves. What does one ask to evaluate the competence and integrity of a web designer? Thank You

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  • Oracle SRM increases enterprise footprint with Eloqua integration: an Ovum report

    - by Richard Lefebvre
    At Oracle OpenWorld in September, Oracle announced that Social Relationship Management (SRM) suite is further integrated with Oracle Eloqua, its newly acquired marketing automation platform. "Oracle is the only leading vendor to date to have fully integrated social with a sales lead management platform within the context of marketing automation" writes Gerry Brown in this Ovum report, in which you can read and understand all the benefits of this integration,

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  • Now open! FY15 Global Partner Kickoff Registration - June 25 & 26

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Register today for OPN's FY15 Global Partner Kickoff! During this year's live webcast - Rich Geraffo, SVP, Worldwide Alliances & Channels, Oracle - will shed light around Oracle's vision, strategy and opportunities for the upcoming fiscal year. You'll also have a chance to hear from other Oracle executives, thought leaders and partners! EMEA Partner KickOff: June 25, 7:00am PDT / 3:00pm BST LAD Partner KickOff: June 25, 9:00am PDT / 1:00pm BDST NA Partner KickOff: June 25, 11:00am PDT JAPAN Partner KickOff: June 25, 6:00pm PDT / June 26, 9:00am JST APAC Partner KickOff: June 25, 8:00pm PDT / June 26, 11:00am SGT & 8:30am IST Once registered, watch + participate in the live webcast via the OPN homepage or OPN Facebook page on the day of the event. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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  • 81% of European Shoppers Willing to Pay More for Better Customer Experience

    - by Richard Lefebvre
    Customer Experience provides strategic driver for business growth Research released today from Oracle has revealed that customer experience is now a key driver for revenue growth in Europe, and an effective channel for brand differentiation in a globalized economy where products and services are increasingly commoditized. The research report, “Why Customer Satisfaction is No Longer Good Enough,” reveals that 81% of consumers surveyed are willing to pay more for superior customer experience. With nearly half (44%) willing to pay a premium of more than 5%. Improvement of the overall customer experience (40%), providing quick access to information and making it easier for customers to ask questions (35%) were cited as key drivers for spending more with a brand. The pan-European research, carried out in June 2012 by independent research company Loudhouse, surveyed 1400 online shoppers (50% female, 50% male) who had made a complaint or enquiry to a customer service department in the last 12 months. For full research findings please go to: http://bit.ly/UwmB3j or check the Press Release

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  • UK OUG Conference Highlights and Insights

    - by Richard Bingham
    As per my preemptive post, this was the first time the annual conference organized by the UK Oracle User Group (UKOUG) was split into two events, one for Oracle Applications and another in December for Oracle Technology. Apps13, as it was branded, was hailed as a success, with over 1000 registered attendees and three days of sessions, exhibition, round-tables and many other types of content. As this poster on their stand illustrates, the UKOUG is a strong community with popular participants from both big and small Oracle partners and customers. The venue was a more intimate setting than previous years also, allowing everyone to casually bump into those they hoped to. It gave a real feeling of an Apps Community. The main themes over the days where CRM and Customer Experience, HCM, and FIN/SCM. This allowed people to attend just one focused day if they wanted. In addition the Apps Transformation stream ran across all three days, offering insights, advice, and details on the newer product solutions like Fusion Applications.  Here are some of the key take-aways I got from the conference, specific to my role in Fusion Applications Developer Relations: User Experience continues to be a significant reason for adopting some of the newer application products available, with immediately obvious gains in user productivity and satisfaction reported by customers. Also this doesn't stop with the baked-in UX either, with their Design Patterns proving popular and indeed currently being extended to including things like extending on ADF mobile and customizing the Simplified UI. More on this to come from us soon. The executive sessions emphasized the "it's a journey" phrase, illustrating that modern business applications are powered by technologies such as Cloud, Mobile, Social and Big Data and these can be harnessed to help propel your organization forward. Indeed the emphasis is away from the traditional vendor prescribed linear applications road map, and towards plotting a course based on business priorities supported by a broad range of integrated solutions. To help with this several conference sessions demoed the new "Applications Navigator" tool, developed in partnership with OUG members, which offers a visual framework to help organizations plan their Oracle Applications investments around business and technology imperatives. Initial reaction was positive, especially as customers do not need to decipher Oracle's huge product catalog and embeds the best blend of proven and integrated applications solutions. We'll share more on this when it is generally available. Several sessions focused around explanations and interpretation of Oracle OpenWorld 2013, helping highlight the key Oracle Applications messages and directions. With a relative small percentage of conference attendees also at OpenWorld (from a show of hands) this was a popular way to distill the information available down into specific items of interest for the community. Please note the original OpenWorld 2013 content is still available for download but will not remain available forever (via the Oracle website OpenWorld Content Catalog > pick a session > see the PDF download). With the release of E-Business Suite 12.2 the move to develop and deploy on the Fusion Middleware stack becomes a reality for many Oracle Applications customers. This coupled with recent E-Business Suite features such as the Integrated SOA Gateway and the E-Business Suite SDK for Java, illustrates how the gap between the technologies and techniques involved in extending E-Business Suite and Fusion Applications is quickly narrowing. We'll see this merging continue to evolve going forwards. Getting started with Oracle Cloud Applications is actually easier than many customers expected, with a broad selection of both large and medium sized organizations explaining how they added new features to their existing Oracle Applications portfolios. New functionality available from Fusion HCM and CX are popular extensions that do not have to disrupt those core business services. Coexistence is the buzzword here, and the available integration is also simpler than many expected, commonly involving an initial setup data load, then regularly incremental synchronizations, often without a need for real-time constant communication between systems. With much of this pre-built already the implementation process is also quite rapid. With most people dressed in suits, we wanted to get the conversations going without the traditional english reserve, so we decided to make ourselves a bit more obvious, as the photo below shows. This seemed to be quite successful and helped those interested identify and approach us. Keep a look out for similar again. In fact if you're in the UK there is an "Apps Transformation Day" planned by the UKOUG for the 19th March 2014, with more details to follow. Again something we'll be sure to participate in. I am hoping to attend the next half of the UKOUG annual conference, Tech13, that focuses more on Oracle technology and where there is more likely to be larger attendance of those interested in the lower-level aspects of applications customization and development. If you're going, let me know and maybe we can meet up.

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  • Sell More, Know More, Grow More with Oracle Sales Cloud - Webcast Oct 22nd

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Today’s sales reps spend 78 percent of their time searching for information and only 22 percent selling. This inefficiency is costing you, your reps, and every prospect that stands to benefit from your products.  Join Oracle’s Thomas Kurian and Doug Clemmans as they explain: • How today’s sales processes have rendered many CRM systems obsolete • The secrets to smarter selling, leveraging mobile, social, and big data • How Oracle Sales Cloud enables smarter selling—as proven by Oracle’s own implementation of the solution Oracle experts will demo Oracle Sales Cloud to show you smarter selling in action. With Oracle Sales Cloud, reps sell more, managers know more, and companies grow more.  Date: Tuesday, October 22, 2013 Time: 18.00 CEST / 05.00 pm BST Free of Charge - Register here /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Existing laravel 4 project gives 404 in browser

    - by Richard A
    I'm trying to set up a development environment on a virtual machine running Ubuntu 14.04 LTS using Nginx and HHVM. To do this, I followed the tutorial here. This goes well with a new installation of Laravel. But when I import an existing Laravel 4 project and try to open that on my actual machine (which will serve as the client running Windows 7), I'm getting a 404 File Not Found error on the screen while connecting to http://sav.savrichard.dev. I did add this to the hosts file with the correct IP Address. The virtual machine is receiving the request and responds with a 404 error. How do I solve this error? I'm pretty new to Ubuntu so I'm not exactly sure what's wrong. The project is located at /var/www/sav.savrichard.net The server configuration is as follow: server { listen 80 default_server; root /var/www/sav.savrichard.net/public; index index.html index.htm index.php; server_name sav.savrichard.dev; access_log /var/log/nginx/localhost.sav.savrichard.dev-access.log; error_log /var/log/nginx/localhost.sav.savrichard.dev-error.log error; charset utf-8; location / { try_files \$uri \$uri/ /index.php?\$query_string; } location = /favicon.ico { log_not_found off; access_log off; } location = /robots.txt { log_not_found off; access_log off; } error_page 404 /index.php; include hhvm.conf; # Deny .htaccess file access location ~ /\.ht { deny all; } } And the hhvm.conf file is: location ~ \.(hh|php)$ { fastcgi_keep_conn on; fastcgi_pass 127.0.0.1:9000; fastcgi_index index.php; fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name; include fastcgi_params; }

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  • Windows 8 Install

    - by Richard Jones
    So did my first Windows 8 install today. Did it on a Macbook Pro (bootcamp partition). Bootcamp partition, needed to be formatted by Windows 8, in-order to proceed. However once done install went smoothly. Installed the Apple Windows Support stuff in compatibility mode; which went well. I tried it first not in compatibility mode and it caused a Blue Screen of death (which now has a :-( icon ) The volume, brightness etc. soft keys work well. I had some trouble joining wireless networks; so hopefully a windows update will resolve. First impression, is that 'its just like Windows 7', but with Metro. We'll see what happens over the next few days.

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  • Microsoft Sync. Framework with Azure on iOS

    - by Richard Jones
    A bit of a revelation this evening. I discovered something obvious, but missing from my understanding of the brilliant iOS example that ships with the Sync. Framework 4.0CTP It seems that on the server side if a record is edited, correctly only the fields that are modified gets sent down to your device (in my case an iPad). I was previously just blindly assuming that I'd get all fields down. I modified my Xcode population code (based on iOS sample) as follows: + (void)populateQCItems: (id)dict withMetadata:(id)metadata withContext:(NSManagedObjectContext*) context { QCItems *item = (QCItems *)[Utils populateOfflineEntity:dict withMetadata:metadata withContext:context]; if (item != nil) // modify new or existing live item { if ([dict valueForKey:@"Identifier"]) // new bit item.Identifier = [dict valueForKey:@"Identifier"]; if ([dict valueForKey:@"InspectionTypeID"]) // new bit item.InspectionTypeID = [dict valueForKey:@"InspectionTypeID"]; [item logEntity]; } } I hope this helps someone else; as I learnt this the hard way. Technorati Tags: Xcode, iOS, Azure, Sync Framework, Cloud

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  • How do you convince the client their application's backend needs a rewrite?

    - by Richard DesLonde
    I have been supporting a LOB winforms application for a client the last 3 years. The application is built with a simple monolithic architecture and uses .NET 2.0. The application is a core part of their operations and its longevity is paramount. It needs to evolve with their evolving business processes, as well as implement improved functionality etc....this brings me to believe that this application needs an overhaul of sorts on the back-end. The problem is changing a back-end is "invisible"...i.e. the user never actually sees it. It's a quality of the system that is changing (stability, maintainability, reliability, longevity), not some functional requirement that will be easily seen...i.e. the ROI is not obvious. There is a lot of new functionality to be added to the front-end as well (user experience). I am considering a strategy of changing the back-end over time...i.e. when making a change or adding a feature to the front-end, change those components in the back-end that are affected, eventually you get to everything. How do I convince the client that we need to rebuild the back-end?

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  • How can I turn on compression for my IIS 7 web sites?

    - by Richard A
    I am using IIS7 and trying to optimize as much as possible. I had one suggestion about compression but I am not sure how to turn this on. I am familiar with making changes to Web.Config but not sure about making IIS7 changes. What makes it more difficult is that I am using Windows Azure where new images are created every time I publish. Can someone explain if there's more than one way to turn on compression and how I can do it.

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  • Oracle Could Lead In Cloud Business Apps Within Year

    - by Richard Lefebvre
    Below is the reprint from an article, writen by By Pete Barlas, Investor's Business Daily, published on Investorscom: Oracle (ORCL) is all but destined to become the largest seller of cloud business-software applications, analysts say, and perhaps within a year. What that means in the long run is much debated, though, as analysts aren't sure whether pricing competition might cut into profit or what other issues might develop in the fast-emerging cloud software field. But the database leader, which is either No. 1 or 2 to SAP (SAP) in business apps overall, simply has the size and scope to overtake current cloud business-app leader, Salesforce.com (CRM), analysts say. Oracle rolled out its first full suite of cloud applications on June 6. Cloud computing lets companies store data and apps on the Internet "cloud" and access it quickly and easily. The applications run the gamut of customer relationship management software to social networking sites for employees, partners and customers. For longtime software giants like Oracle, the cloud is a big switch. They get the great bulk of revenue from companies and other enterprises buying or licensing software that the customers keep on their own computer systems. Vendors also get annual maintenance fees. Analysts estimate Oracle is taking in a mere $1 billion or so a year from cloud-based software sales and services now. But while that's just a sliver of the company's $37 billion in sales last year, it's already about a third of the total sales for Salesforce, which is expected to end this year with some $3 billion in revenue. Operates In 145 Countries Oracle operates in more than 145 countries vs. about 70 for Salesforce. And Oracle has far more apps than Salesforce. Revenue doesn't equate to profit, but it's inevitable that huge Oracle will become the largest seller of cloud applications, says Trip Chowdhry, an analyst for Global Equities Research. "What Oracle has is global presence," he said. "They have two things driving the revenue: breadth of the offering and breadth of the distribution. You put those applications in those sales reps' hands and you get deployments not in just one country but several countries." At the June 6 event, Oracle CEO Larry Ellison emphasized that his company could and would beat Salesforce.com in head-to-head battles for customers. Oracle makes software to help companies manage such tasks as customer relationships, recruiting, supply chains, projects, finances and more. That range gives it an edge over all rivals, says Michael Fauscette, an analyst for research firm IDC.

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  • Ubuntu 13.04 ERROR: /etc/apt/sources.list not found

    - by Richard Riley
    So, I tried uninstalling the LAMP stack I had following the Ubuntu documentation for it. I also manually removed dbconfig-common. Now, I'm unable to run apt-get update. When I do, I get the error message: E: The method driver /usr/lib/apt/methods/htp could not be found. After some digging, I've discovered that I no longer even have an /etc/apt/sources.list file. Also, I've received an error, when trying to run: sudo tasksel install lamp-server That aptitude can not be found. Does anyone have an idea of what I can do? I'm not able to find any documentation online that works - all the documentation out there is dated and no longer (or will not) work with 13.04. I followed this link previously prior to posting my question and it did not work for me: How do I fix a "E: The method driver /usr/lib/apt/methods/http could not be found." error?

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  • So now Google has said no to old browsers when can the rest of us follow suit?

    - by Richard
    Google recently announced that they will no longer support older browsers on Aug 1st: http://www.bbc.co.uk/news/technology-13639875 http://gmailblog.blogspot.com/2011/06/our-plans-to-support-modern-browsers.html For this reason, soon Google Apps will only support modern browsers. Beginning August 1st, we’ll support the current and prior major release of Chrome, Firefox, Internet Explorer and Safari on a rolling basis. Each time a new version is released, we’ll begin supporting the update and stop supporting the third-oldest version. There is nothing worse than looking at the patching of code that takes place to support older browsers. If we could all move towards a standards only web (I'm looking at you IE9) then surely we could spend more time programming good web apps and less trying to make them run equally on terrible non standards compliant older browsers. So when can the rest of us expect to be able to tell our clients that we no longer support older browsers? Because it seems that large corporates will continue to run older browsers and even if google chrome frame can be installed without admin privileges (it's coming soon, currently in beta) we can't expect all users to be motivated to do this. I appreciate any thoughts.

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  • Oracle's Vision for the Social-Enabled Enterprise - Partner Webcast. September 10th

    - by Richard Lefebvre
    Smart companies are developing social media strategies to engage customers, gain brand insights, and transform employee collaboration and recruitment. Oracle is powering this transformation with the most comprehensive enterprise social platform that lets you: Monitor and engage in social conversations Collect and analyze social data Build and grow brands through social media Integrate enterprisewide social functionality into a single system Create rich social applications Join Oracle President Mark Hurd and senior Oracle executives to learn more about Oracle’s vision for the social-enabled enterprise. Register now for this Webcast.  - Mon., Sept. 10, 2012 - 10 a.m. PT / 19:00 CET

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  • What open source POSIX compliance test suites are available?

    - by Richard Pennington
    I'm working on a small open source project, ELLCC, that uses clang/LLVM as a cross compiler for various target processors. For the runtime environment, I'm using the NetBSD libraries and porting them to target Linux and standalone systems. I want to run a POSIX compliance test suite on the code. I've found the Open POSIX Test Suite, which looks like a good start, but it hasn't been updated since 2005. I've done some preliminary testing (with gcc and ecc under Linux), and it looks like it needs a few updates for modern compilers. My questions are: Does the Open POSIX Test Suite live on somewhere in a more up to date form? Are there other open source alternatives?

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  • New Whitepaper: Sales Cloud Business Object Cheatsheet

    - by Richard Bingham
    Ever tried coding groovy in Application Composer and found it hard to remember the API names for the standard objects and their fields? To help we have created this short set of ERD-like diagrams for the most regularly used Business Objects with along with their key attributes. As a handy PDF we hope this quick-reference guide will make this easier and save you some time. Please let us know in the comments below if this is useful or any enhancements you'd like us to add.

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  • What is the architectural name for the set of data that enables UI choices?

    - by Richard Collette
    I have separate service methods that fetch business object data and the data for UI selection input such as radio buttons, check-boxes, combo-boxes, etc. I want to name my service methods that fetch the selection data appropriately. I am assuming that Model and ViewModel would not be part of the name because the selection data is but a portion of the Model or ViewModel. What might this set of data be named such that I can name my service method?

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