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  • concurrency::extent<N> from amp.h

    - by Daniel Moth
    Overview We saw in a previous post how index<N> represents a point in N-dimensional space and in this post we'll see how to define the N-dimensional space itself. With C++ AMP, an N-dimensional space can be specified with the template class extent<N> where you define the size of each dimension. From a look and feel perspective, you'd expect the programmatic interface of a point type and size type to be similar (even though the concepts are different). Indeed, exactly like index<N>, extent<N> is essentially a coordinate vector of N integers ordered from most- to least- significant, BUT each integer represents the size for that dimension (and hence cannot be negative). So, if you read the description of index, you won't be surprised with the below description of extent<N> There is the rank field returning the value of N you passed as the template parameter. You can construct one extent from another (via the copy constructor or the assignment operator), you can construct it by passing an integer array, or via convenience constructor overloads for 1- 2- and 3- dimension extents. Note that the parameterless constructor creates an extent of the specified rank with all bounds initialized to 0. You can access the components of the extent through the subscript operator (passing it an integer). You can perform some arithmetic operations between extent objects through operator overloading, i.e. ==, !=, +=, -=, +, -. There are operator overloads so that you can perform operations between an extent and an integer: -- (pre- and post- decrement), ++ (pre- and post- increment), %=, *=, /=, +=, –= and, finally, there are additional overloads for plus and minus (+,-) between extent<N> and index<N> objects, returning a new extent object as the result. In addition to the usual suspects, extent offers a contains function that tests if an index is within the bounds of the extent (assuming an origin of zero). It also has a size function that returns the total linear size of this extent<N> in units of elements. Example code extent<2> e(3, 4); _ASSERT(e.rank == 2); _ASSERT(e.size() == 3 * 4); e += 3; e[1] += 6; e = e + index<2>(3,-4); _ASSERT(e == extent<2>(9, 9)); _ASSERT( e.contains(index<2>(8, 8))); _ASSERT(!e.contains(index<2>(8, 9))); grid<N> Our upcoming pre-release bits also have a similar type to extent, grid<N>. The way you create a grid is by passing it an extent, e.g. extent<3> e(4,2,6); grid<3> g(e); I am not going to dive deeper into grid, suffice for now to think of grid<N> simply as an alias for the extent<N> object, that you create when you encounter a function that expects a grid object instead of an extent object. Usage The extent class on its own simply defines the size of the N-dimensional space. We'll see in future posts that when you create containers (arrays) and wrappers (array_views) for your data, it is an extent<N> object that you'll need to use to create those (and use an index<N> object to index into them). We'll also see that it is a grid<N> object that you pass to the new parallel_for_each function that I'll cover in the next post. Comments about this post by Daniel Moth welcome at the original blog.

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  • What can be a reason for phpMyAdmin login to be not working (not at all, no reaction on submit)?

    - by Ivan
    When I open "http://localhost/phpmyadmin/", enter "root" as the user name and my MySQL root password and press go, then if I was using Firefox, I was getting offered to download index.php file (of a zero length), if I was using Opera 11, it said "Connection closed by remote server". Following recommendations I've removed all packages related to phpMyAdmin, PHP, MySQL and Apache and then reinstalled them step-by step (instead of just issuing apt-get install phpmyadmin and relying on the system to install the whole LAMP stack via dependencies as I've done before). The only change I've got was Firefox to stop offering to download index.php - now when I press Ok to submit my password, it just doesn't show any visible reaction at all. What may the reason be and how to fix it? I use up-to-date Xubuntu 11.04. Reinstalling the whole LAMP stack and phpMyAdmin did not help, neither did removing AppArmor. I've tried to use SQLBuddy instead, but there's exactly the same problem. So, I think, the problem is not in phpMyAdmin but in MySQL, Apache or something. MySQL seems to work if I use command line to access it. Apache & PHP seems to work also, as the login page of phpMyAdmin displays correctly.

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  • Relinking a deleted file

    - by mbac32768
    Sometimes people delete files they shouldn't, a long-running process still has the file open, and recovering the data by catting /proc/<pid>/fd/N just isn't awesome enough. Awesome enough would be if you could "undo" the delete by running some magic option to ln that would let you re-link to the inode number (recovered through lsof). I can't find any Linux tools to do this, least with cursory Googling. What do you got, serverfault? EDIT1: The reason catting the file from /proc/<pid>/fd/N isn't awesome enough is because the process which still has the file open is still writing to it. A delete removes the reference to the inode from the filesystem namespace. What I want is a way of re-creating the reference. EDIT2: 'debugfs ln' works but the risk is too high since it frobs raw filesystem data. The recovered file is also crazy inconsistent. The link count is zero and I can't add links to it. I'm worse off this way since I can just use /proc/<pid>/fd/N to access the data without corrupting my fs.

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  • Applying for internship

    - by Margus
    At the moment I'm thinking about applying for internship at Eesti Energia. I seem to be eligible, but before contacting them I need to learn how to compile an informative and complete CV and cover letter. I do not consider myself as shallow minded, but also I'm not sure how to convincingly justify the stand of interest and how internship will help me in my future career. Course of life Tallinna Tehnikagümnaasium 2003 - 2006 Tallinna Tehnikaülikool 2006 – 2009 Military service at Signal Batallion Tallinna Tehnikaülikool 2010 – ... I started my academic career as Computer and Systems Engineer, but as I excelled in programming classes, I changed my major to Software Engineer and taken my specialty in web applications and logic. Nowadays I mainly use Java, Mathematica and C# to solve problems. For 2 times, I have taken part in ACM International Collegiate Programming Contest, where my team won the nationals and did pretty well in Europe. Also as part of notable thing in my academic career, my team wrote the Kalah game AI, that won in University's main programming class AI tournament. My hobbies are mind games and occasional problem solving. Few years ago I also competed in International Checkers EM (requires being in top 3 in nationals) as part of cadet and junior age group - I did not come close to winning, but I exceeded about half of the players each time. In high school and gymnasium I took part and later was the captain of team, that passes regionals and made it to top 3 of nationals (and later won) in (blitz) russian checkers. That was impressive because, it was a team effort as we only had (depending on year) 2-3 strong players. Although I started programming exactly 9,5 years ago I have no work experience. Well actually thats not true, as I completed my army duty, I was hired for a year (days still counting) to be apart of communicational (emergency) infrastructure action group where I'm the teams IT specialist (it's more complicated). So I consider myself to be aware of: rough conditions, teamwork, high stress tolerance, being on time and what responsibility means. As negative things I can mention: I do not have drivers licence. Although only Estonian and English are noted as requirements, then Russian is most likely required as well and I barely understand some of it. Reasons why I want to apply there, are: I need to do at least 4-6 week traineeship and it's in the right field I have the requirements and tasks seem easy enough Company is well known and has fairly good reputation Family and friend think, that it would be acceptable place to work Myriad of options to do final thesis about open up Work place is located in the same city I live atm. At moment, I see myself having a hard time explain why I would prefer it or where I see myself in 10 years if I was offered a job there. Question I have some idea how Curriculum Vitæ should look like, or I can google for template, but I'm not sure how to write informative one. Last I did one, it looked like: picture + contact information + education. Vaguely I only remember, that cover letter should be custom tailored for each place you apply containing ...

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  • CI tests to enforce specific development rules - good practice?

    - by KeithS
    The following is all purely hypothetical and any particular portion of it may or may not accurately describe real persons or situations, whether living, dead or just pretending. Let's say I'm a senior dev or architect in charge of a dev team working on a project. This project includes a security library for user authentication/authorization of the application under development. The library must be available for developers to edit; however, I wish to "trust but verify" that coders are not doing things that could compromise the security of the finished system, and because this isn't my only responsibility I want it to be done in an automated way. As one example, let's say I have an interface that represents a user which has been authenticated by the system's security library. The interface exposes basic user info and a list of things the user is authorized to do (so that the client app doesn't have to keep asking the server "can I do this?"), all in an immutable fashion of course. There is only one implementation of this interface in production code, and for the purposes of this post we can say that all appropriate measures have been taken to ensure that this implementation can only be used by the one part of our code that needs to be able to create concretions of the interface. The coders have been instructed that this interface and its implementation are sacrosanct and any changes must go through me. However, those are just words; the security library's source is open for editing by necessity. Any of my devs could decide that this secured, private, hash-checked implementation needs to be public so that they could do X, or alternately they could create their own implementation of this public interface in a different library, exposing the hashing algorithm that provides the secure checksum, in order to do Y. I may not be made aware of these changes so that I can beat the developer over the head for it. An attacker could then find these little nuggets in an unobfuscated library of the compiled product, and exploit it to provide fake users and/or falsely-elevated administrative permissions, bypassing the entire security system. This possibility keeps me awake for a couple of nights, and then I create an automated test that reflectively checks the codebase for types deriving from the interface, and fails if it finds any that are not exactly what and where I expect them to be. I compile this test into a project under a separate folder of the VCS that only I have rights to commit to, have CI compile it as an external library of the main project, and set it up to run as part of the CI test suite for user commits. Now, I have an automated test under my complete control that will tell me (and everyone else) if the number of implementations increases without my involvement, or an implementation that I did know about has anything new added or has its modifiers or those of its members changed. I can then investigate further, and regain the opportunity to beat developers over the head as necessary. Is this considered "reasonable" to want to do in situations like this? Am I going to be seen in a negative light for going behind my devs' backs to ensure they aren't doing something they shouldn't?

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  • Mapped network drive missing from My Computer and Explorer

    - by matt wilkie
    On a Windows XP Pro SP3 machine one network drive refuses to show up in My Computer or Explorer. The missing drive letter is G:, if that matters. Other mappings work fine. Other profiles one the same machine have no problem mapping G:. I can access the G: just fine typing it into the address bar or in CMD shell. I've used TweakUI to toggle hide/show G: with no difference. TweakUI says G: should be visible. I've logged off,on between toggles to make sure the settings are taking effect. I've looked at reg key [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer] and made sure it's zero'd. [insert ref link here] We've limped along with this broken setup for some time, just working around it, but some applications do not allow typing in a path when choosing a place to save files and it's reached the point where it's intolerable. So, anyone have any idea why XP won't show this drive letter? or how to fix it?

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  • Allied Telesis router: IP filtering for the LOCAL interface

    - by syneticon-dj
    Given an Allied Telesis router with an AlliedWare OS (2.9.1) I would like to disable access to all management services of the router except for a number of subnets (or alternatively have what is a "management VLAN" with other manufacturers' switch and router models). What I have tried so far: creating a new VLAN and an appropriate IP interface, setting the LOCAL IP into this subnet, creating an IP filter for the IP interface and specifying my exclusion subnets: it simply does not work as intended as I can access the LOCAL IP set from any of the other VLAN interfaces - the traffic is apparently not going through my defined filter set at all creating a new IP filter set and binding it to the LOCAL IP interface: this seems not to affect any kind of traffic at all, the counters for the filter set remain at zero packets setting the Remote Security Officer Level IP address range: this only restricts the ability for a user with the Security Officer privilege level to log in from any but the specified address ranges / subnets. Unfortunately, it does not prevent service availability (and thus DoS capacity) or the ability to log in as a less privileged user (e.g. a "manager") calling technical support: unfortunately no solution so far What I have not tried: creating a filter set for each and every IP interface defined on the router and excluding access to the router's management IP: I would like to reduce the overhead induced by IP filters as the router already is CPU-constrained at times. Setting up filters for every IP interface would mean that each and every traffic packet would have to pass the filters, thus consuming CPU cycles. If by any means possible, I would like to find a different solution.

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  • Unrelated Files Corrupted on System Restore

    - by Yar
    I restored OSX 10.6.2 today (was 10.6.3 and not booting) by copying the system over from a backup. The data directories were not touched. In the data directories, I'm seeing some files as 0 bytes, and getting permission-denied errors when copying, even when using sudo cp or the Finder itself. Some programs, differently, take the files at face value and see no permission problems (such as zip), but they see the files as zero bytes, which would be game-over for recovery. cp: .git/objects/fe/86b676974a44aa7f128a55bf27670f4a1073ca: could not copy extended attributes to /eraseme/blah/.git/objects/fe/86b676974a44aa7f128a55bf27670f4a1073ca: Operation not permitted I have tried sudo chown, sudo chmod -R 777 and sudo chflags -R nouchg which do not change the end result. Strangely, this is only affecting my .git directories (perhaps because they start with a period, but renaming them -- which works -- does not change anything). What else can I do to take ownership of these files? Edit: This question comes from StackOverflow because I originally thought it was a GIT problem. It's definitely not (just) GIT. Anyway, this is to help put some of the comments in context.

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  • Is it possible to use rsync over sftp (without an ssh shell) ?

    - by Tom Feiner
    Rsync over ssh, works great every time. However, trying to rsync to a host which allows only sftp logins, but not ssh logins, provides the following error: rsync -av /source ssh user@remotehost:/target/ protocol version mismatch -- is your shell clean? (see the rsync man page for an explanation) rsync error: protocol incompatibility (code 2) at compat.c(171) [sender=3.0.6] Here's the relevant section from the rsync man page: This message is usually caused by your startup scripts or remote shell facility producing unwanted garbage on the stream that rsync is using for its transport. The way to diagnose this problem is to run your remote shell like this: ssh remotehost /bin/true > out.dat then look at out.dat. If everything is working correctly then out.dat should be a zero length file. If you are getting the above error from rsync then you will probably find that out.dat contains some text or data. Look at the contents and try to work out what is producing it. The most com- mon cause is incorrectly configured shell startup scripts (such as .cshrc or .profile) that contain output statements for non-interactive logins. Trying this on my system produced the following in out.dat: ssh-dummy-shell: Command not allowed. As I thought, the host is not allowing ssh logins. The following link shows that it is possible to accomplish this task using fuse with sshfs - however it is extremely slow, and not fit for production use. Is there any chance of getting rsync sftp to work?

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  • How to restore/change Alt+Tab behaviour/ram usage and a few other things after Ubuntu upgrade from 11.04 to 11.10?

    - by fiktor
    I use Ubuntu for programming. I recently updated it from 11.04 to 11.10. There are some things I don't like in the new version of Unity desktop interface. I don't actually know if it is hard to restore previous behavior or not, and if it is not, where should I look to do that. I know a bit of programming, but I really don't know much about Linux settings. I used to have 3-6 terminal windows and switch between them with Alt+Tab and Shift+Alt+Tab. I liked half-transparent terminal windows, since with them I could open web-page with some instruction in Firefox, press Alt+Tab and type commands in a console window, being able to recognize text on a web-page under it. Now I have problems with my usual work-style because of the following. List of "negative" changes Alt+Tab shows just one icon for all console windows. When I wait some time, it, however, shows all windows, but I don't like to wait. I prefer to remember order of windows and press Alt+Tab as many times as I need to switch to the right window. Alt+Shift+Tab to switch in reverse order doesn't work now. Console windows are not transparent any more. When I don't wait, and switch to this icon, it shows all console windows altogether. So even if they were transparent, I wouldn't be able to see anything below them (I can read something only from the window, which is directly under current one, not a few levels under). When I run a few console windows in Unity I had 740Mb used on Ubuntu 11.04, but I have 1050Mb now. The question is how to make it back to 750-. I really need my memory, since I use my computer to work with 1512Mb of data and I try to save every 10Mb possible (if it doesn't take too much of machine and, more importantly, my time). When I press "The Super key" I have a field to type the name of the program I want to run. But now it sometimes shows this field, but when I'm trying to type nothing happens. Probably, focus is not on the right field. I don't really mean to restore exactly the same behavior, but I want to make my work in Ubuntu 11.10 efficient (at least as efficient as in Ubuntu 11.04). I would be happy if there are some ways to accomplish that. What have I tried I have installed CompizConfig Settings Manager. I have read this question. However enabling "Static Application Switcher" makes Alt+Tab crazy: after enabling it It says about key-binding conflicts with "Ubuntu Unity Plugin"; "Alt+Tab" switching doesn't change, but "Shift+Alt+Tab" now works and shows all windows; Memory usage increases. I have tried turning off Ubuntu Unity Plugin, but this doesn't seem right thing to do, since it seems to turn off all menus, a lot of keystrokes and app-launcher, which usually activates with "The Super key". I have found, that window transparency can be enabled by "Opacity, Brightness and Saturation" plugin from Accessibility. However I don't know if enabling it is the right thing to do (at least it increases memory usage). Update: everything solved but #3: see my own answer below. I have made a separate question about issue #3 (transparency).

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  • How to make Thunderbird play nice with Google mail

    - by Christi
    Thunderbird and gmail aren't exactly the best of friends. Gmail's tags mean that Thunderbird often downloads multiple copies of a single mail. Anything tagged in gmail will appear in a folder related to that tag, the "all mail" folder, and possibly the "inbox" and "sent mail" folders too. Thus a mail with multiple tags could potentially be stored more than four times in a local Thunderbird cache. This can make searching difficult, and is obviously wasteful of disk space. The best solution I have come up with is as follows. Operate a zero inbox policy (i.e. use the inbox for processing live mail only and archive everything else) which eliminates an extra copy in the inbox. Secondly, configure Thunderbird not to sync the "Sent Mail" folder - this is a bit of a pain, since I actually find it quite useful to be able to look through just the mails I've sent, but a search can duplicate this functionality. In this way, most of the duplicates are removed, and only mail with tags is stored locally more than once. Ideally, however, I'd only like one copy of each mail to be stored locally. I am surprised Thunderbird doesn't store mail by some sort of hashing algorithm to prevent precisely this problem - but it wouldn't be compatible with the way the folders are mirrored in a local directory structure, I suppose. Can anyone think of a better way to get Thunderbird to cache a Google mail account locally efficiently.

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  • Why is my rsync so slow?

    - by iblue
    My Laptop and my workstation are both connected to a Gigabit Switch. Both are running Linux. But when I copy files with rsync, it performs badly. I get about 22 MB/s. Shouldn't I theoretically get about 125 MB/s? What is the limiting factor here? EDIT: I conducted some experiments. Write performance on the laptop The laptop has a xfs filesystem with full disk encryption. It uses aes-cbc-essiv:sha256 cipher mode with 256 bits key length. Disk write performance is 58.8 MB/s. iblue@nerdpol:~$ LANG=C dd if=/dev/zero of=test.img bs=1M count=1024 1073741824 Bytes (1.1 GB) copied, 18.2735 s, 58.8 MB/s Read performance on the workstation The files I copied are on a software RAID-5 over 5 HDDs. On top of the raid is a lvm. The volume itself is encrypted with the same cipher. The workstation has a FX-8150 cpu that has a native AES-NI instruction set which speeds up encryption. Disk read performance is 256 MB/s (cache was cold). iblue@raven:/mnt/bytemachine/imgs$ dd if=backup-1333796266.tar.bz2 of=/dev/null bs=1M 10213172008 bytes (10 GB) copied, 39.8882 s, 256 MB/s Network performance I ran iperf between the two clients. Network performance is 939 Mbit/s iblue@raven $ iperf -c 94.135.XXX ------------------------------------------------------------ Client connecting to 94.135.XXX, TCP port 5001 TCP window size: 23.2 KByte (default) ------------------------------------------------------------ [ 3] local 94.135.XXX port 59385 connected with 94.135.YYY port 5001 [ ID] Interval Transfer Bandwidth [ 3] 0.0-10.0 sec 1.09 GBytes 939 Mbits/sec

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  • SEO/Google: How should I handle multiple countries and domains?

    - by Valorized
    Hello. I'm the webmaster of an online shop based in Austria (Europe). Therefore we registered "example.at". We also own different other domain names like "example-shop.com" and "example.info". Currently all those domains are redirected (301) to the .at one. Still available is: "example.net" and "example.org" (and .ws/.cc), unfortunately not available: .de/.eu The .com is currently owned by one of our partners, the contract ends in 2012 but until then we have no chance to get this one. Recently I read more about geo-targeting and I noticed ONE big deal. The tld ".at" is hardly recognised in Germany (google.de) whereas it is excellently listed in Austria (google.at). As a result of the .at I cannot set the target location manually (or to unlisted). More info: https://www.google.com/support/webmasters/bin/answer.py?answer=62399&hl=en This is a big problem. I looked at Google Analytics and - although Germany is 10x as big as Austria - there are more visits from Austria. So, how should I config the domain in order to get the best results in both, Germany and Austria? I thought of some solutions: First I could stop redirecting the .info. Then there would be a duplicate of the .at one. Moreover, in Webmastertools, I could set the target location of the .info to Germany. As the .at still targets Austria, both would be targeted - however I don't now if google punishes one of them because of the duplicate content? Same as 1. but with .net or .org (I think .info is not a "nice" domain and moreover I think search engines prefer .com, .net or .org to .info). Same as 1. (or 2.) but with a rel="canonical" on the new one (pointing to the .at). Con: I don't think this will improve the situation, because it still tells google that the .at one is more important, like: "if .info points to .at, the target may still be Austria". rel="canonical" on the .at pointing to the new (.info or .net or .org). However I fear that this will have a negative impact on the listing on google.at because: "Hey, the well-known .at is not important anymore, so let's focus on the .info which is not well-known." - Therefore: bad position in search results. Redirect .at to the new (.info or .net or .org) with a 301-Redirect. Con: Might be worse than 4, we might loose Page-Rank (or "the value of the page", because google says that page rank is not important anymore). Moreover this might be even more confusing for the customers. In 3. or 4. customers don't get redirected, they do not see the canonical-meta-tag. So, dear experts, please tell me what the best option would be! Thank you very much for your advice in advance and please excuse the long question. I really appreciate this network! Please note: It's exactly the same content AND language. In Austria we speak German.

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  • Microphone doesn't work

    - by mandy
    I'm having a trouble with my built in microphone. Even if I use headphone with mic, it doesn't really work. The weird thing is, if I clap the green lines of the speaker icon jumps, but if I speak it doesn't. I have also tried some recordings, but I can not hear myself and adjusting the volume didn't help at all. I tried to restore it, still no change. I have updated it in the device manager, but it said there that it's up to date and the devices are working properly. Until I decided to recover the whole system (wherein I pressed zero and switch on button) to my surprise, the settings became different, most programs were deleted, even my files. It's like it was formatted and I'm so sad that the mic was not fixed. I really don't know what to do now. My laptop model is Toshiba satellite m840. I want to it return to its settings/set up just before I Recover the system and bring back all the programs that we're installed and of course, most of all, to fix my microphone so I can use Skype again and other video calling application.. I hope someone could help me. Thanks a lot!

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  • Are there tools available for trimming PDF margins?

    - by Charles Duffy
    I have an ebook I'm trying to read in PDF format on a Kindle. Unfortunately, the page headers and footers have some content (page number and copyright info, respectively) preventing the device from scaling the actual text to match its usable area viewing area, thus leaving the actual content too small to read. Various tools are available which will trim off whitespace, but the Kindle already does this; my goal, by contrast, is to remove printed matter outside of a defined bounding box, and the only tool I've found for the purpose is moderately expensive commercial software. I could probably generate a mask in Inkscape; split out the individual pages using pdftk, apply the mask to each page individually (outputting to postscript), and recombine the numerous postscript files into a single PDF. However, this decode/reencode steps would be pretty unfortunate in terms of document size; something able to operate with a bit more finesse would be ideal. I have all major operating systems handy (Windows, several modern Linux distros, a Mac, etc) so solutions don't need to be constrained by platform. Suggestions? (I've reported the issue to the author, who mentioned it to his editor, who hasn't done anything about the issue over the course of more than a month, making the zero-work approach evidently nonproductive).

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  • Wipe free space on LVM-LUKS (dm-crypt) Volume

    - by peter4887
    My three partitions for my system are created with LVM on a LUKS partition (dm-crypt). These are /home, / and swap. The filesystem is ext4. They are encrypted, because they are on my laptop and I don't want that some laptop thieves get my data. But I often share my laptop with other people so they can access my encrypted partitions. I don't want that these people can recover my cache and all the data I deleted. So I'm now trying to wipe all my free space on /home to prevent against recovering with tools like photorec. (one overwrite should do, the need of multiple overwriting is just a rumor) But still I haven't found any solution to wipe this free space successfully. I tried dd if=/dev/zero of=/home/fillitup bs=512 count=[count of free sectiors] so my partition was complete full of data. df /dev/mapper/home said 100% is used and there are 0 sectors available. But I could still recover gigs of data with photorec, although I selected to recover just form the free space. photorec displays: /dev/mapper/home - 340 GB / 317 GiB (RO) , but df displays that the size of /home is just 313G, why are there these differences and what did the 340GB means? It looks like there is a place on my /dev/mapper/home partition, that I can't access to overwrite, but I can access it to recover. I also checked for corrupted sectors, but there aren't any. Maybe this is the space between my existing files? Did anyone knows why I can't wipe my free space with dd, and how I can find the location of the loads of recoverable files, to securely delete them?

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  • No Customer Left Behind

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development What does customer experience mean to you? Is it a strategy for your executives? A new buzz word and marketing term? A bunch of CRM technology with social software added on? For me, customer experience is a customer-centric worldview that produces a deeper understanding of your business and what it takes to achieve sustainable, differentiated success. It requires you to prioritize and examine the journey your customers are on with your brand, so you can answer the question, "How can we drive greater value for our business by delivering a better customer experience?" Businesses that embrace a customer-centric worldview understand their business at a much deeper level than most. They know who their customers are, what their value is, what they do, what they say, what they want, and ultimately what that means to their business. "Why Isn't Everyone Doing It?" We're all consumers who have our own experiences with many brands. Good or bad, some of those experiences stay with us. So viscerally we understand the concept of customer experience from the stories we share. One that stands out in my mind happened as I was preparing to leave for a 12-month job assignment in Europe. I wanted to put my cable television subscription on hold. I wasn't leaving for another vendor. I wasn't upset. I just had a situation where it made sense to put my $180 per month account on pause until I returned. Unfortunately, there was no way for this cable company to acknowledge that I was a loyal customer with a logical request - and to respond accordingly. So, ultimately, they lost my business. Research shows us that it costs six to seven times more to acquire a new customer than to retain an existing one. Heavily funding the efforts of getting new customers and underfunding the efforts of serving the needs of your existing (who are your greatest advocates) is a vicious and costly cycle. "Hey, These Guys Suck!" I love my Apple iPad because it's so easy to use. The explosion of these types of technologies, combined with new media channels, has raised our expectations and made us hyperaware of what's going on and what's available. In addition, social media has given us a megaphone to share experiences both positive and negative with greater impact. We are now an always-on culture that thrives on our ability to access, connect, and share anywhere anytime. If we don't get the service, product, or value we expect, it is easy to tell many people about it. We also can quickly learn where else to get what we want. Consumers have the power of influence and choice at a global scale. The businesses that understand this principle are able to leverage that power to their advantage. The ones that don't, suffer from it. Which camp are you in?Note: This is Part 1 in a three-part series. Stop back for Part 2 on November 19.

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  • saving data from a failing drive

    - by intuited
    An external 3½" HDD seems to be in danger of failing — it's making ticking sounds when idle. I've acquired a replacement drive, and want to know the best strategy to get the data off of the dubious drive with the best chance of saving as much as possible. There are some directories that are more important than others. However, I'm guessing that picking and choosing directories is going to reduce my chances of saving the whole thing. I would also have to mount it, dump a file listing, and then unmount it in order to be able to effectively prioritize directories. Adding in the fact that it's time-consuming to do this, I'm leaning away from this approach. I've considered just using dd, but I'm not sure how it would handle read errors or other problems that might prevent only certain parts of the data from being rescued, or which could be overcome with some retries, but not so many that they endanger other parts of the drive from being saved. I guess ideally it would do a single pass to get as much as possible and then go back to retry anything that was missed due to errors. Is it possible that copying more slowly — e.g. pausing every x MB/GB — would be better than just running the operation full tilt, for example to avoid any overheating issues? For the "where is your backup" crowd: this actually is my backup drive, but it also contains some non-critical and bulky stuff, like music, that aren't backups, i.e. aren't backed up. The drive has not exhibited any clear signs of failure other than this somewhat ominous sound. I did have to fsck a few errors recently — orphaned inodes, incorrect free blocks/inodes counts, inode bitmap differences, zero dtime on deleted inodes; about 20 errors in all. The filesystem of the partition is ext3.

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  • AWS instance went down for restart, came back up and has been "Waiting for network configuration... " for 12 hours

    - by kavisiegel
    What happened was about a month ago, I created a new instance, re-configured everything, and mounted the old instances drive to the new one. I then detached the old drive from the instance, but it was still mounted, so it errored out. Now, come the outage last month, and when the instance boots back up - the drive isn't there, because in the downtime, it dismounted. It hangs because the fstab is looking for it. I get word that the server's not up today, I check the logs, re-attach the drive and restart. Now I'm getting "Waiting for network configuration..." and it doesn't seem to be doing anything. Some googling told me that I'm going to need to start from zero again, which I don't think is right. I created a new instance, which booted no problem, then I stopped it and swapped the two old drives into the new instance. Still the same error. Using the fresh AMI, it worked. I figure it's just a misconfigured Amazon file. I can attach the drive to a functioning instance on the same AMI and copy some files over, then try again - but I don't know where to even start or what files to check.

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  • Driver corruption when deploying Dell Touchpad Drivers (with software) during imaging process

    - by BigHomie
    We're an sccm shop, and use it to deploy Windows. When deploying Dell laptops (multiple models), the touchpad drivers seem install properly, but the software doesn't. The resulting problem is that when the touchpad is pressed on occasion, the mouse pointer will 'jump' to certain points on the screen. A possible symptom of this problem/visible sign is if the touchpad icon isn't in the system tray. The software is in the control panel, but when opened part of the gui is pixelated, indicating botched install maybe? The manual resolution to this, is to go into device manager and uninstall the driver with the option to uninstall all driver software. After a restart, the driver and software is apparently reinstalled, and from there works as expected. Obviously this partially defeats the purpose of a zero touch deployment. If anyone knows why this is and/or a possible workaround, those answers would be valid as well. Barring that, I want to find a way to deploy the driver and touchpad software in an unattended way, so that it can be conditionally installing during the imaging process. To be honest I'm not sure how to troubleshoot this, I suppose I could try drvinst.exe to install the driver, but finding out why this fails initially would keep me from spinning my wheels.

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  • Non-restored Files Corrupted on System Restore

    - by Yar
    I restored OSX 10.6.2 today (was 10.6.3 and not booting) by copying the system over from a backup. The data directories were not touched. In the data directories, I'm seeing some files as 0 bytes, and getting permission-denied errors when copying, even when using sudo cp or the Finder itself. Some programs, differently, take the files at face value and see no permission problems (such as zip), but they see the files as zero bytes, which would be game-over for recovery. cp: .git/objects/fe/86b676974a44aa7f128a55bf27670f4a1073ca: could not copy extended attributes to /eraseme/blah/.git/objects/fe/86b676974a44aa7f128a55bf27670f4a1073ca: Operation not permitted I have tried sudo chown, sudo chmod -R 777 and sudo chflags -R nouchg which do not change the end result. Strangely, this is only affecting my .git directories (perhaps because they start with a period, but renaming them -- which works -- does not change anything). What else can I do to take ownership of these files? Edit: This question comes from StackOverflow because I originally thought it was a GIT problem. It's definitely not (just) GIT. Anyway, this is to help put some of the comments in context.

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  • Users Password does not reset after successful login at the console but works fine with SSH

    - by jnbbender
    The title says it all. I have my unsuccessful login attempts set to three. I purposefully fail logging in 2x, then when I SSH into the box successfully the 3rd time my count drops back to zero; exactly what should happen. But at the console I get failed login attempts EVEN for my successful login attempts. I am using RHEL 5.6 and no I am not able to upgrade. Here is my system-auth file: auth required pam_env.so auth required pam_tally.so onerr=fail deny=3 per_user auth sufficient pam_unix.so nullok try_first_pass auth requisite pam_succeed_if.so uid >= 500 quiet auth required pam_deny.so account required pam_unix.so account required pam_tally.so account sufficient pam_succeed_if.so uid < 500 quiet account required pam_permit.so password requisite pam_cracklib.so try_first_pass retry=3 password sufficient pam_unix.so md5 shadow nullok try_first_pass use_authtok password required pam_deny.so session optional pam_keyinit.co revoke session required pam_limits.so session [success=1 default=ignore] pam_succeed_if.so service in crond quiet use_uid session required pam_unix.so I have tried adding reset after and in place of per_user in the auth required pam_tally.so field. Nothing seems to work and I don't know why SSH is working just fine. Any ideas?

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  • How to reduce memory consumption an AWS EC2 t1.micro instance (free tier) ubuntu server 14.04 LTS EBS

    - by CMPSoares
    Hi I'm working on my bachelor thesis and for that I need to host a node.js web application on AWS, in order to avoid costs I'm using a t1.micro instance with 30GB disk space (from what I know it's the maximum I get in the free tier) which is barely used. But instead I have problems with memory consumption, it's using all of it. I tried the approach of creating a virtual swap area as mentioned at Why don't EC2 ubuntu images have swap? with these commands: sudo dd if=/dev/zero of=/var/swapfile bs=1M count=2048 && sudo chmod 600 /var/swapfile && sudo mkswap /var/swapfile && echo /var/swapfile none swap defaults 0 0 | sudo tee -a /etc/fstab && sudo swapon -a But this swap area isn't used somehow. Is something missing in this approach or is there another process of reducing the memory consumption in these type of AWS instances? Bottom-line: This originates server freezes and crashes and that's what I want to stop either by using the swap, reducing memory usage or both.

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  • Is there any way to shut up my ATI HD 5770?

    - by slpsys
    So to preface, I basically built Jeff's machine; I already had some of the components, including (scarily enough) the exact same case1. I've been buying bits and pieces over the past few months, which coincided perfectly with his recent post about three monitors, though not being a gamer outright, I opted for the second-from-the-bottom option. After finally plopping all the pieces lovingly into the case this evening, I turn it on...and it sounds like four professional grade hair-driers. Some quick regression analysis determined that with the video card out, the running machine sounded no louder than our house's vents. Basically, my last desktop build included a $45-at-the-time graphics card, and it's been Macbook Pros and workstations since then, so I have zero idea whether I'll just be able to tune the fan speed later on. Will I be able to get this thing to quiet down every time I'm not playing Modern Warfare 2 at maximum framerate, or should I just send this thing back now, and get the quietest card in my pricerange? 1 One thing of note is that I do not have noise-absorbing foam in the case, as is pictured in the article. I'm only mentioning that because I suspect it could drop the overall output a few decibels, but obviously not that many.

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  • Using iptables to make a VPN router

    - by lost_in_the_sauce
    I am attempting to make a VPN connection to a third party VPN site, then forward traffic from my internal computers (ssh and ping for now) out to the VPN site using IPTables. 3rd Party <- (tun0/eth0)Linux VPN Box(eth1) <- Windows7TestBox I am running on CentOS 6.3 Linux and have two network connections eth0-public eth1-private. I am running vpnc-0.5.3-4 which is currently connecting to my destination. When I connect I am able to ping the destination IPAddresses but that is as far as I can get. ping -I tun0 10.1.33.26 success ping -I eth0 10.1.33.26 fail ping -I eth1 10.1.33.26 fail I have my private network Windows 7 test box set up to have the eth1 (private) network of my VPN Server as its gateway and can ping him fine. I need IPTables to send the Windows 7 traffic out the VPN tunnel. I have tried for a few days many different IPTables configurations from this site and others, either the other examples are too simple or overly complicated. The only thing this server is doing is connecting to the VPN and forwarding all traffic. So we can "flush" everything and start from scratch here. It is a blank slate. #!/bin/bash echo "Define variables" ipt="/sbin/iptables" echo "Zero out all counters" $ipt -Z $ipt -t nat -Z $ipt -t mangle -Z echo "Flush all active rules, delete all chains" $ipt -F $ipt -X $ipt -t nat -F $ipt -t nat -X $ipt -t mangle -F $ipt -t mangle -X $ipt -P INPUT ACCEPT $ipt -P FORWARD ACCEPT $ipt -P OUTPUT ACCEPT $ipt -t nat -A POSTROUTING -o tun0 -j MASQUERADE $ipt -A FORWARD -i eth1 -o eth0 -j ACCEPT $ipt -A FORWARD -i eth0 -o eth1 -j ACCEPT $ipt -A FORWARD -i eth0 -o tun0 -j ACCEPT $ipt -A FORWARD -i tun0 -o eth0 -j ACCEPT Again I have done many variations of the above and many other rules from other posts but haven't been able to move forward. It seems like such a simple task, and yet....

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