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• ArchBeat Link-o-Rama for 2012-06-06

  - by Bob Rhubart

  Creating an Oracle Endeca Information Discovery 2.3 Application Part 3 : Creating the User Interface | Mark Rittman Oracle ACE Director Mark Rittman continues his article series. WebLogic Advisor WebCasts on-demand A series of videos by WebLogic experts, available to those with access to support.oracle.com. Integrating OBIEE 11g into Weblogic’s SAML SSO | Andre Correa A-Team blogger Andre Correa illustrates a transient federation scenario. InfoQ: Cloud 2017: Cloud Architectures in 5 Years Andrew Phillips, Mark Holdsworth, Martijn Verburg, Patrick Debois, and Richard Davies review the evolution of cloud computing so far and look five years into the future. Call for Nominations: Oracle Fusion Middleware Innovation Awards 2012 - Win a free pass to #OOW12 These awards honor customers for their cutting-edge solutions using Oracle Fusion Middleware. Either a customer, their partner, or an Oracle representative can submit the nomination form on behalf of the customer. Submission deadline: July 17. Winners receive a free pass to Oracle OpenWorld 2012 in San Francisco. SOA Analysis within the Department of Defense Architecture Framework (DoDAF) 2.0 – Part II | Dawit Lessanu The conclusion of Lessanu's two-part series for Service Technology Magazine. Driving from Business Architecture to Business Process Services | Hariharan V. Ganesarethinam "The perfect mixture of EA, SOA and BPM make enterprise IT highly agile so it can quickly accommodate dynamic business strategies, alignments and directions," says Ganesarethinam. "However, there should be a structured approach to drive enterprise architecture to service-oriented architecture and business processes." Book Review: Oracle Application Integration Architecture (AIA) Foundation Pack 11gR1: Essentials | Rajesh Raheja Rajesh Raheja reviews the new AIA book from Packt Publishing. ODTUG Kscope12 - June 24-28 - San Antonio, TX San Antonio, TX June 24-28, 2012 Kscope12, sponsored by ODTUG, is your home for Application Express, BI and Oracle EPM, Database Development, Fusion Middleware, and MySQL training by the best of the best! Oracle Enterprise Manager Ops Center 12c : Enterprise Controller High Availability (EC HA) | Mahesh Sharma Mahesh Sharma describes EC HA, looks at the prerequisites, and shares screen shots. The right way to transform your business via the cloud | David Linthicum A couple of quick tests will show you where you need to focus your transition efforts. Thought for the Day "Most software isn't designed. Rather, it emerges from the development team like a zombie emerging from a bubbling vat of Research and Development juice. When a discipline is hugging the ragged edge of technology, this might be expected, but most of today's software is comprised of mostly 'D' and very little 'R'." — Alan Cooper Source: softwarequotes.com

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• ArchBeat Link-o-Rama for 2012-06-14

  - by Bob Rhubart

  Duke's Choice Award Nominations Close Friday! | The Java Source The Duke's Choice Awards celebrate extreme innovation in the world of Java technology. Nominate an individual, a group or company who show the best in Java innovation. Nominate at Java.net/dukeschoice. Nominations are open until this Friday, June 15. Whole Lotta Virtualization Goin' On | Rick Ramsey The OTN Garage's Rick Ramsey shares a list of recent Virtualization articles available on OTN, along with a link to a video by The Killer, Mr Jerry Lee Lewis. A Pragmatic Path to Navigating your Infrastructure to the Cloud | The WebLogic Server Blog Ruma Sanyal offers an overview of a recent Oracle webcast featuring Gartner VP and Distinguished Analyst Andy Butler and Vice President and Gartner Fellow Massimo Pezzini. Migrating C/C++ embedded SQL code | Tom Laszewski Cloud migration expert Tom Laszewski explains the how-to in 5 easy steps. Aetna Dumps Its Siloed Enterprise Architecture for SOA | CIO.com CIO writer Stephanie Overby tells the story of how one major health insurance provider put the "Enterprise" back in Enterprise Architecture. (H/T to Joe McKendrick for this story.) Downloading specific video renditions in WebCenter Content | Kyle Hatlestad How-to from Oracle WebCenter & ADF A-Team blogger Kyle Hatlestad. Eclipse DemoCamp - June 2012 - Redwood Shores, CA Location: Oracle HQ - 10 Twin Dolphin Drive, Redwood Shores, CA (Map) Date and Time: Wednesday, June 13, 2012. From 6pm - 9pm Agenda: The evolution of Java persistence, Doug Clarke, EclipseLink Project Lead, Oracle Integrating BIRT into Applications, Ashwini Verma, Actuate Corporation Leveraging OSGi In The Enterprise, Kamal Muralidharan, Lead Engineer, eBay Developing Rich ADF Applications with Java EE, Greg Stachnick, Oracle NVIDIA® NsightTM Eclipse Edition, Goodwin (Tech lead - Visual tools), Eugene Ostroukhov (Senior engineer – Visual tools) 2012 Oracle Fusion Middleware Innovation Awards - Win a FREE Pass to Oracle OpenWorld 2012 in San Francisco Share your use of Oracle Fusion Middleware solutions and how they help your organization drive business innovation. You just might win a free pass to Oracle Openworld 2012 in San Francisco. Deadline for submissions in July 17, 2012. BI Architecture Master Class for Partners – Oracle Architecture Unplugged Date: June 21, 2012 No slides, no fluff. This workshop will be highly interactive and is aimed at Oracle OPN member partners who are IT Architects and BI+W specialists. The focus will be on architectural issues and considerations. DevOps: Evolving to Handle Disruption | JP Morgenthal The subject of DevOps came up this week during an OTN ArchBeat podcast interview with Ron Batra and James Baty on the role of the cloud architect (that program will be available in a few weeks). Morgenthal's article for InfoQ offers a good overview of what DevOps is and how it works. Thought for the Day "Elegance is not a dispensable luxury but a factor that decides between success and failure." — Edsger Dijkstra Source: softwarequotes.com

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• ArchBeat Link-o-Rama for 2012-09-21

  - by Bob Rhubart

  The Real Architects of Los Angeles: OTN Architect Day in LA - Oct 25 No gossip. No drama. No hair pulling. Just a full day of technical sessions and peer interaction focused on using Oracle technologies in today's cloud and SOA architectures. The event is free, but seating is limited, so register now. Thursday October 25, 2012. 8:00 a.m. – 5:00 p.m. Sofitel Los Angeles, 8555 Beverly Boulevard, Los Angeles, CA 90048. Why IT is a profession in 'flux' | ZDNet I usuallly don't post two items from the same person in one day, but this post from ZDNet blogger Joe McKendrick deals with some critical issues affecting those in IT. As McKendrick puts it: "IT professionals are under considerable pressure to deliver more value to the business, versus being good at coding and testing and deploying and integrating." Cloud, automation drive new growth in SOA governance market | ZDNet "SOA governance tools and processes learned over the past decade are now underpinning cloud projects as they scale across enterprises," reports Joe McKendrick. But there remains a lack of understanding about SOA Governance. For a broader discussion of the importance of IT governance check out the lastest OTN Archbeat Podcast: By Any Other Name: Governance and Architecture How I Simplified the Installation of Oracle Database on Oracle Linux 6 Michele Casey's update of Ginny Henningsen's original article. This version shows how to simplify the installation of Oracle Database 11g on Oracle Linux 6 by installing the oracle-rdbms-server-11gR2-preinstall RPM package. Fault Handling Slides and Q&A | Ronald van Luttikhuizen Oracle ACE Director Ronald van Luttikhuizen shares the slides and a Q&A transcript from a presentation he and fellow ACE Director Guido Schmutz gave at the recent Oracle OpenWorld and JavaOne preview event organized by AMIS Technology. BPM ADF Task forms. Checking whether the current user is in a BPM Swimlane | Christopher Karl Chan "The tricky part here is that the ADF Task Details Form is in fact part of a separate J2EE application to the main workspace," says Oracle Fusion Middleware A-Team member Christopher Karl Chan. "So if you try to use Java or Expression Language to get the logged in user you will only find anonymous and none of the BPM Roles you will be expecting. So what to do?" Don't guess—read the post and find out. Thought for the Day "The speed of change makes you wonder what will become of architecture. " — Tadao Ando Source: BrainyQuote

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• ArchBeat Link-o-Rama for 2012-04-05

  - by Bob Rhubart

  Webcast: Oracle Maximum Availability Architecture Best Practices event.on24.com Date: Thursday, April 12, 2012 Time: 10:00 AM PDT Oracle expert Tom Kyte discusses how Oracle’s Maximum Availability Architecture can help to minimize the costs and risk of downtime. Oracle Enterprise Manager Ops Center 12c Launch - Interactive Webcast and Live Chat www.oracle.com Thursday, April 12, 2012. 9 a.m. PT / 12 p.m. ET / 4 p.m. GMT. Speakers: Steve Wilson (VP Systems Management, Oracle) John Fowler (Exec VP Systems, Oracle) Brad Cameron (VP Development, Oracle Fusion Middleware) Bill Nesheim (VP Oracle Solaris) Dennis Reno (VP Customer Portal Experience, Oracle) Mike Wookey (Chief Architect, Oracle Enterprise Manager Ops Center) Prasad Pai (Sr Director, Oracle Enterprise Manager Ops Center) 2012 Real World Performance Tour Dates |Performance Tuning | Performance Engineering www.ioug.org Coming to your town: a full day of real world database performance with Tom Kyte, Andrew Holdsworth, and Graham Wood. Rochester, NY - March 8 Los Angeles, CA - April 30 Orange County, CA - May 1 Redwood Shores, CA - May 3 Oracle Technology Network Developer Day: MySQL - New York www.oracle.com Wednesday, May 02, 2012 8:00 AM – 4:30 PM Grand Hyatt New York 109 East 42nd Street, Grand Central Terminal New York, NY 10017 Webcast Series: Data Warehousing Best Practices event.on24.com April 19, 2012 - Best Practices for Workload Management of a Data Warehouse on Oracle Exadata May 10, 2012 - Best Practices for Extreme Data Warehouse Performance on Oracle Exadata How to create a Global Rule that stores a document’s folder path in a custom metadata field | Nicolas Montoya blogs.oracle.com An illustrated how-to from Oracle Fusion Middleware A-Team blogger Nicolas Montoya. Get Proactive with Fusion Middleware | Daniel Mortimer blogs.oracle.com Daniel Mortimer shows how to access "a one stop shop for navigating to proactive support material, tools, and communication channels related to Oracle Fusion Middleware." Build an enterprise on 'other peoples' work', via SOA and cloud | Joe McKendrick www.zdnet.com Are you down with OPW? Joe McKendrick's synopsis of a recent presentation by David Linthicum focuses on reuse. Oracle Fusion Middleware Security: Unsolicited login with OAM 11g | Chris Johnson fusionsecurity.blogspot.com Chris Johnson shows how to create a shopping cart login model using "plain old HTML." How to use the Human WorkFlow Web Services | Edwin Biemond biemond.blogspot.com Oracle ACE Edwin Biemond shows how to invoke two WorkFlow web services to query the Human task in Oracle SOA Suite with your own ordering and restrictions. Bad Practice Use Case for LOV Performance Implementation in ADF BC | Andrejus Baranovskis andrejusb.blogspot.com "If you want to learn something well, there is nothing better [than] to learn bad practices first," says Oracle ACE Director Andrejus Baranovskis. Thought for the Day "The best meetings get real work done. When your people learn that your meetings actually accomplish something, they will stop making excuses to be elsewhere." — Larry Constantine

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• WebLogic Server Weekly for March 26th, 2012: WLS 1211 Update, Java 7 Certification, Galleria, WebLogic for DBAs, REST and Enterprise Architecture, Singleton Services

  - by Steve Button

  WebLogic Server 12c Certified with Java 7 for Production Use WebLogic Server 12c (12.1.1) has been certified with JDK 7 for development usage since December and we have now completed JDK 7 certification for use with production systems. In doing so, we have updated the WebLogic Server 12c (12.1.1) distributions incorporating fixes associated with JDK 7 support as well as some bundled patches that address several issues that have been discovered since the initial release. These updated distributions are available for download from OTN and will be beneficial for all WebLogic Server 12c (12.1.1) users in general. What's New Release Notes Download Here! Updated Oracle WebLogic Server 12.1.1.0 distribution Never one to miss a trick, Markus Eisele was one of the first to notice the WebLogic Server 12c update and post a blog about it. Sources told me that as of Friday last week you have an updated version of WebLogic Server 12c on OTN. http://blog.eisele.net/2012/03/updated-oracle-weblogic-server-12110.html Using WebLogic Server 12c with Java 7 - Video To illustrate the use of Java 7 with WebLogic Server 12c, I put together a screen cam showing the creation of a domain using Java 7 and then build and deploy a simple web application that uses Java 7 syntax to show it working. Ireland OUG Presentation: WebLogic for DBAs Simon Haslam posted his slides from a presentation he gave Dublin on 21/3/12 at the OUG Ireland conference. In this presentation, he explains the core concepts and ideas behind WebLogic Server, walks through an installation and offers some tips and common gotcha's to avoid. Simon also covers some aspects of installing and use Enterprise Manager 12c. Note: I usually install the JVM and use the generic .jar installer rather than using an installer bundled with a JVM. http://www.slideshare.net/Veriton/weblogic-for-dbas-10h Slightly Retro: Jeff West on Enterprise Architecure and REST In this weeks flashback, we look at Jeff West's blog from early 2011 where he provides some thoughtful opinions on enterprise architecture and innovation, then jumps into his views on REST. After I progressed in my career and did more team-leading and architecture type roles I was ‘educated’ on what it meant to have Asynchronous and Long-Running processes as part of your Enterprise Application architecture. If I had a synchronous process then I needed a thread available to service the request and then provide the response. https://blogs.oracle.com/jeffwest/entry/weblogic_integration_wli_web_services_and_soap_and_rest_part_1 Starting Managed Servers without an Administration Server using Node Manager and WLST Blogger weblogic-tips shows how to start a managed server without going through the Administration Server, using the Node Manager and WLST. Connect WLST to a Node Manager by entering the nmConnect command. http://www.weblogic-tips.com/2012/02/18/starting-managed-servers-without-an-administration-server-using-node-manager-and-wlst/ Using WebLogic Server Singleton Services WebLogic Server has supported the notion of a Singleton Service for a number of releases, in which WebLogic Server will maintain a single instance of a configured singleton service on one managed server within a cluster. This blog demonstrates how the singleton service can be accessed and used from applications deployed on the cluster. http://buttso.blogspot.com.au/2012/03/weblogic-server-singleton-services.html

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• Commerce Anywhere...Where the Web, Store, Mobile, Social and Call Center Come Together

  - by divya.malik

  I am pleased to introduce guest blogger, Bill Zujewski today. Bill has just joined the Oracle CRM Product Marketing team as part of our recent ATG acquisition. Based in Cambridge, MA Bill was the VP of Product Marketing for ATG and collaborated on eCommerce strategy with some of the best brands in the world. Welcome Bill!! BY BILL ZUJEWSKI "Times are a changing"...or so the song goes. Not long ago, eCommerce just meant having a cool brand and a slick website. Today, customers expect much more... what I think they really want...Commerce Anywhere...a seamless, consistent and personal way to interact or transact business with you and your products, whether they start on the web, go into a store, talk over the phone, access products via their mobile device or on their favorite social media site. They want one more thing... for you to remember them and their history with you... so they can be treated more intelligently and not have to repeat previous interactions. It makes sense to me, I want it too... it saves me time and money. I work with many companies that are trying to understand how to evolve their business structure and technology solutions to meet the challenges of Commerce Anywhere. My advice ... think differently and take a more holistic approach to the customer experience and the cross-channel selling solution. Stop integrating siloed legacy systems and start thinking about a single platform as your new foundation... the e-Commerce platform. I recently wrote a new white paper, Commerce Anywhere - A Business and Technology ! Strategy to Maximize Cross- channel Commerce Growth to help our customers better understand how to create that "Commerce Anywhere" customer experience that customers really want. The paper offers practical insights into an IT transformation that can help you leverage a commerce platform to go beyond the web store front and instead use it to enable rapid expansion into mobile apps, new in-store apps, and interact with your customers through social commerce. Let me know what you think by posting a comment on this blog.

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• ArchBeat Link-o-Rama for November 16, 2012

  - by Bob Rhubart

  X.509 Certificate Revocation Checking Using OCSP protocol with Oracle WebLogic Server 12c | Abhijit Patil Abhijit Patil's article focuses on how to use X.509 Certificate Revocation Checking Functionality with the OCSP protocol to validate in-bound certificates. Although this article focuses on inbound OCSP validation using OCSP, Oracle WebLogic Server 12c also supports outbound OCSP validation. Leveraging Oracle Scorecard and Strategy Management for Everyday BI Needs "Oracle Scorecard and Strategy Management (OSSM) is built-upon the premise that a scorecard system should not be separate from the BI system, like many comparable tools are today," says author Kevin McGinely. "Instead of a separate application with its own data, its own data definitions, and its own front-end, Oracle made the choice to integrate OSSM directly into OBIEE." Applying BI for personal productivity recognition and gamification | Capgemini Oracle Blog "It is quite obvious that if you want people to participate you need an appealing and intuitive user interface," says Capgemini's Henk Vermeulen in this interesting exploration of gamification in the enterprise. Build and release OSB projects with Maven | Edwin Biemond "With Maven we are able to build and deploy OSB projects," says Oracle ACE Edwin Biemond. "The artifacts generated by Maven called snaphosts and releases can be automatically uploaded to a software repository. These versioned OSB jars can then be downloaded by the OSB Servers and deployed." Biemond shows you how in this detailed technical post. ADF Generator for Dynamic ADF BC and ADF UI | Andrejus Baranovskis Oracle ACE Director Andrejus Baranovskis' post is an extension of his OOW12 presentation, "Oracle ADF Implementations Around the Globe: Best Practices," and includes the sample application he promised to share. Service-oriented organizations have a head start in the cloud race | ZDNet ZDNet SOA blogger Joe McKendrick offers a snapshot of a recent report Forrester analyst James Staten. Oracle Fusion Middleware Security: X509 Fallback to Form | Debasish BhattacharyaOracle Fusion Middleware A-Team architect Debasish Bhattacharya shares a solution that resulted from brainstorming with colleagues Chris Johnson and Brian Eidelman. "The solution is not very difficult," says Bhattacharya, "though it needs some additional configurations and coding." It's all presented in this detailed post. Agile Architecture | David Sprott "There is ample evidence that Agile Architecture is a primary contributor to business agility, yet we do not have a well understood architecture management system that integrates with Agile methods," observes David Sprott in this extensive post. Thought for the Day "Operating systems are like underwear — nobody really wants to look at them." — Bill Joy Source: SoftwareQuotes.com

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• ArchBeat Link-o-Rama for 2012-06-28

  - by Bob Rhubart

  Oracle Magazine Technologist of the Year Awards to honor architects at #OOW12 Seven of the ten categories in this year's Oracle Magazine Technologist of the Year Awards are designated to celebrate architects. The winners will be honored at Oracle OpenWorld -- and showered with adulation from their colleagues. Nominations for these awards close on Tuesday July 17, so make sure you submit your nominations right away. Oracle E-Business Suite 12 Certified on Additional Linux Platforms (Oracle E-Business Suite Technology) Oracle E-Business Suite Release 12 (12.1.1 and higher) is now certified on the following additional Linux x86/x86-64 operating systems: Oracle Linux 6 (32-bit), Red Hat Enterprise Linux 6 (32-bit), Red Hat Enterprise Linux 6 (64-bit), and Novell SUSE Linux Enterprise Server (SLES) version 11 (64-bit). FairScheduling Conventions in Hadoop (The Data Warehouse Insider)"If you're going to have several concurrent users and leverage the more interactive aspects of the Hadoop environment (e.g. Pig and Hive scripting), the FairScheduler is definitely the way to go," says Dan McClary. Learn how in his technical post. SOA Learning Library (SOA & BPM Partner Community Blog) The Oracle Learning Library offers a vast collection of e-learning resources covering a mind-boggling array of products and topics. And it's all free—if you have an Oracle.com membership. And if you don't, that's free, too. Could this be any easier? Oracle Fusion Middleware Security: LibOVD: when and how | Andre Correa Fusion Middleware A-Team blogger Andre Correa offers some background on LibOVD and shares technical tips for its use. Virtual Developer Day: Oracle Fusion Development Yes, it's called "Developer Day," but there's plenty for architects, too. This free event includes hands-on labs, live Q&A with product experts, and a dizzying amount of technical information about Oracle ADF and Fusion Development -- all without having to pack a bag or worry about getting stuck in a seat between two professional wrestlers. Tuesday, July 10, 2012 9:00 a.m. PT – 1:00 p.m. PT 11:00 a.m. CT – 3:00 p.m. CT 12:00 p.m. ET – 4:00 p.m. ET 1:00 p.m. BRT – 5:00 p.m. BRT Thought for the Day "Computers allow you to make more mistakes faster than any other invention in human history with the possible exception of handguns and tequila." — Mitch Ratcliffe Source: SoftwareQuotes.com

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• Exchange 2010, Exchange 2003 Mail Flow issue

  - by Ryan Roussel

  While performing the initial Exchange 2010 deployment for a customer migrating from Exchange 2003, I ran into an issue with mail flow between the two environments.  The Exchange 2003 mailboxes could send to Exchange 2010, as well as to and from the internet.  Exchange 2010 mailboxes could send and receive to the internet, however they could not send to Exchange 2003 mailboxes.   After scouring the internet for a solution, it seemed quite a few people were experiencing this issue with no resolution to be found, or at least not easily.  After many attempts of manually deleting and recreating the routing group connectors,  I finally lucked onto the answer in an obscure comment left to another blogger.   If inheritable permissions are not allowed on the Exchange 2003 object in the Active Directory schema, exchange server authentication cannot be achieved between the servers.   It seems when Blackberry Enterprise Server gets added to 2003 environments, a lot of Admins get tricky and add the BES Admin user explicitly to the server object  to allow  inheritance down from there to all mailboxes.  The problem is they also coincidently turn off inheritance to the server object itself from its parent containers.  You can re-establish inheritance without overwriting the existing ACL however so that the BES Admin can remain in the server object ACL.   By re-establishing inheritance to the 2003 server object, mail flow was instantly restored between the servers.    To re-establish inheritance: 1. Open ASDIedit by adding the snap-in to a MMC (should be included on your 2008 server where Exchange 2010 is installed) 2. Navigate to Configuration > Services > Microsoft Exchange > Exchange Organization > Administrative Groups > First Administrative Group > Servers 3. In the right pane, right click on the CN=Server Name of your Exchange 2003 Server, select properties 4. Navigate to the Security tab, hit advanced toward the bottom. 5. Check the checkbox that reads “include inheritable permissions” toward the bottom of the dialogue box.

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• Website directory structure regarding subdomains, www, and "global" content

  - by Pawnguy7

  I am trying to make a homemade HTTP server. It occurs to me, though, I never fully understood what you might call "relativity" among web pages. I have come across that www. is a subdomain, and I understand its original purpose. IT sounds like, in general, you would redirect (is that 301 or 302?) it to a... non-subdomain, sort of. As in, redirecting www.example.com to example.com. I am not entirely sure how to make this work when retrieving files for an HTTP server though. I would assume that example.com would be the root, and www manifests as a folder within it. I am unsure. There is also the question of multi-level subdomains, e.g. subdomain2.subdomain1.example.com. It seems to me they are structured "backwards", where you go from the root left in folder structure. In this situation, subdomain2 is a directory within subdomain1, which is a directory in the root. Finally, it occurs to me I might want a sort of global location. For example, maybe all subdomains still use an image as a logo. It makes more sense to me that there is one image, rather than each having a copy. In the same way, albiet more doubtfully, you might have global CSS (though that is a bit contrary to the idea of a subdomain in the first place), or a javascript that is commonly used. (more efficient than each having its copy and better for organization purposes). Finally, mabye you have a global 404 page. I think this might be the case where you have user-created subdomains (say bloggername.example.com), where example.com still has a default 404 when either a subdomain does not exist or page does not exists under a valid blogger. I am confused on what the directory structure for this should be. To summarize: Should and how it have a global files not in a subdirectory, how should www. be handled, (or how a now www or other subdomain should be handled), and the pattern for root/subdomain, as well as subdomain within subdomains (order-wise). Sorry this is multiple questions, but I feel at the root they are all related to the directory.

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• Understanding When Social Interactions Should Be Resolved in Another Channel

  - by Christina McKeon

  Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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• Upgrading to 9.2 - Info You Can Use (part 2 - Get Hands On Experience)

  - by John Webb

  Our guest blogger, Rebekah Jackson, continues with a series of helpful hints on planning your upgrade to PeopleSoft 9.2. Get Hands-On Experience With a an Easy to Install Demo Image Once you have identified the features you believe can add value (see part 1 of this series here), we recommend that you use our Demo Images to quickly create a PeopleSoft environment where you can try out the new features. The Demo Images are virtual machines that run in VirtualBox.   They contain a fully functioning PeopleSoft environment, including the database, PeopleTools, and the application.  These images can be loaded onto nearly any sized machine that meets the specs outlined in the documentation, including a powerful desktop machine.     The image allows you to very quickly deploy a fully functioning PeopleSoft instance that you can use to explore new features and functions or run a conference room pilot. To take advantage these Demo Images: Go to the Demo Images Home Page (Doc id 1552548.1) on My Oracle Support. Use the " Demo Image Quick Start Guide" and additional documentation links on that page to download and install your desired Demo Image. New Demo Images are posted for each product area approximately every 10 weeks, available shortly after the corresponding patching image. When installed, use the Demo Image to explore the desired features and capabilities. Important Notes: - It is not required to use the Demo Images to evaluate features and functions – any 9.2 instance will support this. We recommend use of the Demo Images because the setup and configuration is dramatically faster than doing a traditional PeopleSoft install. - For those looking to explore new features and capabilities on PeopleSoft 9.1 releases, we have provided virtual machine images using the Oracle Virtual Machine technology. Details and links are available in Oracle’s PeopleSoft Virtualization Products page (Doc id 1538142.1). /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";}

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• How to list rpm packages/subpackages sorted by total size

  - by smci

  Looking for an easy way to postprocess rpm -q output so it reports the total size of all subpackages matching a regexp, e.g. see the aspell* example below. (Short of scripting it with Python/PERL/awk, which is the next step) (Motivation: I'm trying to remove a few Gb of unnecessary packages from a CentOS install, so I'm trying to track down things that are a) large b) unnecessary and c) not dependencies of anything useful like gnome. Ultimately I want to pipe the ouput through sort -n to what the space hogs are, before doing rpm -e) My reporting command looks like [1]: cat unwanted | xargs rpm -q --qf '%9.{size} %{name}\n' > unwanted.size and here's just one example where I'd like to see rpm's total for all aspell* subpackages: root# rpm -q --qf '%9.{size} %{name}\n' `rpm -qa | grep aspell` 1040974 aspell 16417158 aspell-es 4862676 aspell-sv 4334067 aspell-en 23329116 aspell-fr 13075210 aspell-de 39342410 aspell-it 8655094 aspell-ca 62267635 aspell-cs 16714477 aspell-da 17579484 aspell-el 10625591 aspell-no 60719347 aspell-pl 12907088 aspell-pt 8007946 aspell-nl 9425163 aspell-cy Three extra nice-to-have things: list the dependencies/depending packages of each group (so I can figure out the uninstall order) Also, if you could group them by package group, that would be totally neat. Human-readable size units like 'M'/'G' (like ls -h does). Can be done with regexp and rounding on the size field. Footnote: I'm surprised up2date and yum don't add this sort of intelligence. Ideally you would want to see a tree of group-package-subpackage, with rolled-up sizes. Footnote 2: I see yum erase aspell* does actually produce this summary - but not in a query command. [1] where unwanted.txt is a textfile of unnecessary packages obtained by diffing the output of: yum list installed | sed -e 's/\..*//g' > installed.txt diff --suppress-common-lines centos4_minimal.txt installed.txt | grep '>' and centos4_minimal.txt came from the Google doc given by that helpful blogger.

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• how many sites IIS 6 can handle

  - by Sarah Nasir

  Is there a limit for creating Sites in IIS. i have searched and some forums have it in discussion which says there is no limit. Someone mentioned that he has created upto 100,000 sites in IIS 6 but i dont know his server specs though. Personally i feel that whatever the limit of IIS, the resources will be run out well before the limit reaches. how do big sites like blogger and wordpress handle a huge number of sites on their server. Questions: 1) Is there an upper limit for IIS 6.0? if yes then what is it 2) What should be a good number of requests IIS should serve for a decent server? (I am not talking about dynamic requests on server or logs.) 3) Is there a way I can do the test run on my cloud to test the capability of my server. what factors should i keep in view. db request, page size, disk read/writes etc ? Response shall be highly appreciated.

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• how many sites IIS 6 can handle

  - by Sarah Nasir

  Is there a limit for creating Sites in IIS. i have searched and some forums have it in discussion which says there is no limit. Someone mentioned that he has created upto 100,000 sites in IIS 6 but i dont know his server specs though. Personally i feel that whatever the limit of IIS, the resources will be run out well before the limit reaches. how do big sites like blogger and wordpress handle a huge number of sites on their server. Questions: 1) Is there an upper limit for IIS 6.0? if yes then what is it 2) What should be a good number of requests IIS should serve for a decent server? (I am not talking about dynamic requests on server or logs.) 3) Is there a way I can do the test run on my cloud to test the capability of my server. what factors should i keep in view. db request, page size, disk read/writes etc ? Response shall be highly appreciated.

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• Green flickering pixels that move with black images

  - by user568458

  Strange question... Occasionally, on my LCD screen, pixels that should be black flicker rapidly and constantly between black and green, about 4 flickers a second. The crazy part is, unlike dead/stuck pixels, they are relative to content on the screen and move with it. For example, I might be looking at a web page with a picture that has lots of black. There might be a couple of green flashing pixels in that black that shouldn't be there. I scroll the page, and the green flickering pixels move with the image. It seems that everyphysical pixel is fine, but somehow something interprets part of the image in a way that causes flickering green... It's not just in a web browser. My first thought was to blame a trolling blogger cunningly uploading an animated gif that simulates a failing pixel... but it happens in a wide range of applications. It seems to occur randomly, other than that it seems to only occur in areas of pure black, and it's always pure 100% green. It happens rarely enough that it's not a big deal, but it's such a strange problem it bugs me. I can't find any info on anything like this. I'm not even sure if it's hardware or software. Any ideas? (windows 7 laptop connected to LCD by DVI to HDMI cable)

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• Is It Possible To Self-Teach PHP, Wordpress, CentOS (Linux), Apache, Nginx etc?

  - by Aahan

  consider me a total noob, who uses a Windows PC and has never touched Linux. But I want to administer, manage and take responsibility of my server, at least at some point, if not now. But since I am a full-time blogger I am unable to find time to study at an institute. So, here is my question — - Is It Possible To Self-Teach HTML, CSS, PHP, JavaScript, Wordpress, CentOS (or for that matter any Linux distro), Apache, Nginx, and Varnish? Yes, beginning with HTML, absolutely all of them. I might seem overly ambitious and foolish, but I just want to do it. Aren't there any self-taught server admins? (1) Please help me out with the names of good books, links and whatever you can. (2) How long would it take me to get there (approximately)? 3 years? 5 years? (I have good touch with HTML & Wordpress.) This is a great community, I hope at least some of you will shoot some suggestions at me.

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• Windows Phone–A beautiful phone which I admire but I don’t recommend to friends and family

  - by Gopinath

  Microsoft’s Windows Phones are the most beautiful phones I’ve seen. Look at the photo which Microsoft shared on their Facebook page today. It’s gorgeous. Windows Phones come in vibrant colors and the user interface is very lively. When you keep an iPhone, Android Phone & a Windows Phone on a table, Windows Phone definitely stands out. Android and iOS interfaces are routine – a bunch of apps icons arranged in rows and multiple screens. Windows Phone is very different, the live tiles concept mesmerizes us. I love Windows Phone, but neither I buy one nor I recommend to family/friends! Why? Because it does not have all the Apps I need. Microsoft advertises that Windows Phone has 100K apps on its Windows Market Place. It’s true, there are 100K+ apps available for Windows Phone but not many of them are really useful and most of the popular Apps I use on Android are not available. When I say this to my friends at Microsoft, they don’t agree and one of them asked me list the apps that are not available. For him today I spent an hour quickly scanning through the apps installed on my Google Nexus and searched for same apps on Windows Market Place. As expected many of them are not available. Here is the list of my favorite Android apps that are not available for Windows Phone Mint – I use this app more than any of the Banking Apps I’ve installed on my mobile. It’s one app to keep a tab on all the expenses and income, the best money management and tracking app. Google Chrome – Web without Google Chrome is too boring, either on Desktop or on mobile. IE is too heavy and Firefox is loosing its grip. Chrome is the new darling of web. Pulse, Flipboard – Flipboard and Pulse are one of the best apps for reading news and following content of favorite blogs. Dropbox – Sync content across devices and provides access to your content on any device.It really does not matter what is your gadget – mobile, tablet or computer; Dropbox lets you access your content. GMail, Google Maps – Should I say how important are these two apps in our day to day life!! Vonage Extension – For around 30 bucks a month, Vonage provide landline service in USA + unlimited calls to India and many other countries + Vonage Extension App that lets Android/iOS mobile to make unlimited international calls for free. Without Vonage Extension app, I’m almost cutoff from my family and friends back home in India. Instagram – The most popular camera app used from a common man to celebrities. Raaga, Dhingana  – Music is part and parcel of life and these two apps are the most like popular apps to listen to Indian music. Quora – Quora is the place where most of the sensible discussions happen on web. Google Analytics, Google Adsense – I’m a blogger and these two apps mean a lot to me The list goes on and on! There are many useful apps that are not available on Windows Phone – TuneIn, MyTWC, Chrome To Phone, Google Voice, etc. Without all these apps, Windows Phone is just another old Nokia phone. Even though Windows Phone is the most beautiful phone, it needs Apps to attract customers. Without apps a smartphone is more or less a dumb feature phone which we loved to use before release of iPhone. Wish in an year or two the beautiful Windows Phone may have all the missing Apps. When it happens I’ll buy a phone for myself and recommend it to my family & friends. But till then I prefer to stay away.

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• Principles of Big Data By Jules J Berman, O&rsquo;Reilly Media Book Review

  - by Compudicted

  Originally posted on: http://geekswithblogs.net/Compudicted/archive/2013/11/04/principles-of-big-data-by-jules-j-berman-orsquoreilly-media.aspx A fantastic book! Must be part, if not yet, of the fundamentals of the Big Data as a field of science. Highly recommend to those who are into the Big Data practice. Yet, I confess this book is one of my best reads this year and for a number of reasons: The book is full of wisdom, intimate insight, historical facts and real life examples to how Big Data projects get conceived, operate and sadly, yes, sometimes die. But not only that, the book is most importantly is filled with valuable advice, accurate and even overwhelming amount of reference (from the positive side), and the author does not event stop there: there are numerous technical excerpts, links and examples allowing to quickly accomplish many daunting tasks or make you aware of what one needs to perform as a data practitioner (excuse my use of the word practitioner, I just did not find a better substitute to it to trying to reference all who face Big Data). Be aware that Jules Berman’s background is in medicine, naturally, this book discusses this subject a lot as it is very dear to the author’s heart I believe, this does not make this book any less significant however, quite the opposite, I trust if there is an area in science or practice where the biggest benefits can be ripped from Big Data projects it is indeed the medical science, let’s make Cancer history! On a personal note, for me as a database, BI professional it has helped to understand better the motives behind Big Data initiatives, their underwater rivers and high altitude winds that divert or propel them forward. Additionally, I was impressed by the depth and number of mining algorithms covered in it. I must tell this made me very curious and tempting to find out more about these indispensable attributes of Big Data so sure I will be trying stretching my wallet to acquire several books that go more in depth on several most popular of them. My favorite parts of the book, well, all of them actually, but especially chapter 9: Analysis, it is just very close to my heart. But the real reason is it let me see what I do with data from a different angle. And then the next - “Special Considerations”, they are just two logical parts. The writing language is of this book is very acceptable for all levels, I had no technical problem reading it in ebook format on my 8” tablet or a large screen monitor. If I would be asked to say at least something negative I have to state I had a feeling initially that the book’s first part reads like an academic material relaxing the reader as the book progresses forward. I admit I am impressed with Jules’ abilities to use several programming languages and OSS tools, bravo! And I agree, it is not too, too hard to grasp at least the principals of a modern programming language, which seems becomes a defacto knowledge standard item for any modern human being. So grab a copy of this book, read it end to end and make yourself shielded from making mistakes at any stage of your Big Data initiative, by the way this book also helps build better future Big Data projects. Disclaimer: I received a free electronic copy of this book as part of the O'Reilly Blogger Program.

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• List of Upcoming Appearances

  - by Chris Gardner

  Greetings. I know I have been in work sponsored hiding lately. We are working furiously on a beta project to secure a contract, and I can't really talk about it yet. Hopefully, the contracts will be soon signed. Not only will we then have money, but I can talk about all this really cool tech with which I have been playing. However, since the contract is not signed, I need to bring you people up to date with where I will be during the summer. Let's face it, you can't be a speaker / blogger without pandering to shameless self-promotion. First, I will, once again, be staffing the Hands-on-Labs at TechEd North America. Unfortunately, TechEd North America is already sold out for this year. However, if you're already going, drop by the labs and say Hi. Also, keep an eye on Twitter to track me throughout the event. Also, look for a post in a few hours with my specific picks for what content I'm looking forward to seeing this year. Immediately following TechEd North America, I will be flying into Knoxville to speak at CodeStock. I will be presenting my introduction and intermediate Xbox 360 development talks. There are a TON of great content at CodeStock this year, but there are only about 50 tickets left. After that whirlwind of work, things settle for awhile. That means I'm available to speak at your User Group, luncheon, bowling league, birthday party, anniversary, or bat mitzvah. Mid August brings us to That Conference. This one is going to be a blast. If you haven't heard of That Conference yet, you should really check it out. This will also be my introduction and intermediate Xbox 360 development talks. This is a new conference, and it looks like it will be a great one. Finally, we will turn our attention to DevLink. DevLink has the distinction of picking up my newest talk, Creating Stereoscopic 3D Graphics in XNA. On top of that, I'm giving an general Xbox 360 and Windows Phone 7 talk. DevLink has added an new "XNA and Kinect" track, so there will me a ton of great game content. That should bring us through the summer. As I solidify the Stereoscopic talk, look for some content on that to creep up on here. I will say it's the first topic I've played around with that is easier in 3D than 2D. Also, the organizers of Alabama Code Camp are still trying to reschedule the event. When that happens, I'll get that information out. Also, we are looking to expand our development team. If you are interested in working for / with me, keep an eye on the T & W Operations website. I know we're immediately looking for a junior level developer, but I think a few higher level position may come up soon. You MUST apply through the website, but drop me a personal line if you do apply. I'll keep an eye out for the application.

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• SQL SERVER – Guest Post – Glenn Berry – Wait Type – Day 26 of 28

  - by pinaldave

  Glenn Berry works as a Database Architect at NewsGator Technologies in Denver, CO. He is a SQL Server MVP, and has a whole collection of Microsoft certifications, including MCITP, MCDBA, MCSE, MCSD, MCAD, and MCTS. He is also an Adjunct Faculty member at University College – University of Denver, where he has been teaching since 2000. He is one wonderful blogger and often blogs at here. I am big fan of the Dynamic Management Views (DMV) scripts of Glenn. His script are extremely popular and the reality is that he has inspired me to start this series with his famous DMV which I have mentioned in very first  wait stats blog post (I had forgot to request his permission to re-use the script but when asked later on his whole hearty approved it). Here is is his excellent blog post on this subject of wait stats: Analyzing cumulative wait stats in SQL Server 2005 and above has become a popular and effective technique for diagnosing performance issues and further focusing your troubleshooting and diagnostic  efforts.  Rather than just guessing about what resource(s) that SQL Server is waiting on, you can actually find out by running a relatively simple DMV query. Once you know what resources that SQL Server is spending the most time waiting on, you can run more specific queries that focus on that resource to get a better idea what is causing the problem. I do want to throw out a few caveats about using wait stats as a diagnostic tool. First, they are most useful when your SQL Server instance is experiencing performance problems. If your instance is running well, with no indication of any resource pressure from other sources, then you should not worry that much about what the top wait types are. SQL Server will always be waiting on some resource, but many wait types are quite benign, and can be safely ignored. In spite of this, I quite often see experienced DBAs obsessing over the top wait type, even when their SQL Server instance is running extremely well. Second, I often see DBAs jump to the wrong conclusion based on seeing a particular well-known wait type. A good example is CXPACKET waits. People typically jump to the conclusion that high CXPACKET waits means that they should immediately change their instance-level MADOP setting to 1. This is not always the best solution. You need to consider your workload type, and look carefully for any important “missing” indexes that might be causing the query optimizer to use a parallel plan to compensate for the missing index. In this case, correcting the index problem is usually a better solution than changing MAXDOP, since you are curing the disease rather than just treating the symptom. Finally, you should get in the habit of clearing out your cumulative wait stats with the  DBCC SQLPERF(‘sys.dm_os_wait_stats’, CLEAR); command. This is especially important if you have made an configuration or index changes, or if your workload has changed recently. Otherwise, your cumulative wait stats will be polluted with the old stats from weeks or months ago (since the last time SQL Server was started or the stats were cleared).  If you make a change to your SQL Server instance, or add an index, you should clear out your wait stats, and then wait a while to see what your new top wait stats are. At any rate, enjoy Pinal Dave’s series on Wait Stats. This blog post has been written by Glenn Berry (Twitter | Blog) Read all the post in the Wait Types and Queue series. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, Readers Contribution, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Wait Stats, SQL Wait Types, T SQL, Technology

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• Write TSQL, win a Kindle.

  - by Fatherjack

  So recently Red Gate launched sqlmonitormetrics.red-gate.com and showed the world how to embed your own scripts harmoniously in a third party tool to get the details that you want about your SQL Server performance. The site has a way to submit your own metrics and take a copy of the ones that other people have submitted to build a library of code to keep track of key metrics of your servers performance. There have been several submissions already but they have now launched a competition to provide an incentive for you to get creative and show us what you can do with a bit of TSQL and the SQL Monitor framework*. What’s it worth? Well, if you are one of the 3 winners then you get to choose either a Kindle Fire or $199. How do you win? Simply write the T-SQL for a SQL Monitor custom metric and the relevant description and introduction for it and submit it via  sqlmonitormetrics.red-gate.com before 14th Sept 2012 and then sit back and wait while the judges review your code and your aims in writing the metric. Who are the judges and how will they judge the metrics? There are two judges for this competition, Steve Jones (Microsoft SQL Server MVP, co-founder of SQLServerCentral.com, author, blogger etc) and Jonathan Allen (um, yeah, Steve has done all the good stuff, I’m here by good fortune). We will be looking to rate the metrics on each of 3 criteria: how the metric can help with performance tuning SQL Server. how having the metric running enables DBA’s to meet best practice. how interesting /original the idea for the metric is. Our combined decision will be final etc etc **  What happens to my metric? Any metrics submitted to the competition will be automatically entered into the site library and become available for sharing once the competition is over. You’ll get full credit for metrics you submit regardless of the competition results. You can enter as many metrics as you like. How long does it take? Honestly? Once you have the T-SQL sorted then so long as you can type your name and your email address you are done : http://sqlmonitormetrics.red-gate.com/share-a-metric/ What can I monitor? If you really really want a Kindle or $199 (and let’s face it, who doesn’t? ) and are momentarily stuck for inspiration, take a look at these example custom metrics that have been written by Stuart Ainsworth, Fabiano Amorim, TJay Belt, Louis Davidson, Grant Fritchey, Brad McGehee and me  to start the library off. There are some great pieces of TSQL in those metrics gathering important stats about how SQL Server is performing.   * – framework may not be the best word here but I was under pressure and couldnt think of a better one. If you prefer try ‘engine’, or ‘application’? I don’t know, pick something that makes sense to you. ** – for the full (legal) version of the rules check the details on sqlmonitormetrics.red-gate.com or send us an email if you want any point clarified. Disclaimer – Jonathan is a Friend of Red Gate and as such, whenever they are discussed, will have a generally positive disposition towards Red Gate tools. Other tools are often available and you should always try others before you come back and buy the Red Gate ones. All code in this blog is provided “as is” and no guarantee, warranty or accuracy is applicable or inferred, run the code on a test server and be sure to understand it before you run it on a server that means a lot to you or your manager.

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• Top 10 Linked Blogs of 2010

  - by Bill Graziano

  Each week I send out a SQL Server newsletter and include links to interesting blog posts.  I’ve linked to over 500 blog posts so far in 2010.  Late last year I started storing those links in a database so I could do a little reporting.  I tend to link to posts related to the OLTP engine.  I also try to link to the individual blogger in the group blogs.  Unfortunately that wasn’t possible for the SQLCAT and CSS blogs.  I also have a real weakness for posts related to PASS. These are the top 10 blogs that I linked to during the year ordered by the number of posts I linked to. Paul Randal – Paul writes extensively on the internals of the relational engine.  Lots of great posts around transactions, transaction log, disaster recovery, corruption, indexes and DBCC.  I also linked to many of his SQL Server myths posts. Glenn Berry – Glenn writes very interesting posts on how hardware affects SQL Server.  I especially like his posts on the various CPU platforms.  These aren’t necessarily topics that I’m searching for but I really enjoy reading them. The SQLCAT Team – This Microsoft team focuses on the largest and most interesting SQL Server installations.  The regularly publish white papers and best practices. SQL Server CSS Team – These are the top engineers from the Microsoft Customer Service and Support group.  These are the folks you finally talk to after your case has been escalated about 20 times.  They write about the interesting problems they find. Brent Ozar – The posts I linked to mostly focused on the relational engine: CPU, NUMA, SSD drives, performance monitoring, etc.  But Brent writes about a real variety of topics including blogging, social networking, speaking, the MCM, SQL Azure and anything else that seems to strike his fancy.  His posts are always well written and though provoking. Jeremiah Peschka – A number of Jeremiah’s posts weren’t about SQL Server.  He’s very active in the “NoSQL” area and I linked to a number of those posts.  I think it’s important for people to know what other technologies are out there. Brad McGehee – Brad writes about being a DBA including maintenance plans, DBA checklists, compression and audit. Thomas LaRock – I linked to a variety of posts from PBM to networking to 24 Hours of PASS to TDE.  Just a real variety of topics.  Tom always writes with an interesting style usually mixing in a movie theme and/or bacon. Aaron Bertrand – Many of my links this year were Denali features.  He also had a great series on bad habits to kick. Michael J. Swart – This last one surprised me.  There are some well known SQL Server bloggers below Michael on this list.  I linked to posts on indexes, hierarchies, transactions and I/O performance and a variety of other engine related posts.  All are interesting and well thought out.  Many of his non-SQL posts are also very good.  He seems to have an interest in puzzles and other brain teasers.  Michael, I won’t be surprised again!

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• ArchBeat Link-o-Rama Top 10 for August 2012

  - by Bob Rhubart

  The Top 10 most popular items shared via the OTN ArchBeat Facebook page for the month of August 2012. Now Available: Oracle SQL Developer 3.2 (3.2.09.23) New features include APEX listener, UI enhancements, and 12c database support. The Role of Oracle VM Server for SPARC in a Virtualization Strategy In this article, Matthias Pfutzner discusses hardware, desktop, and operating system virtualization, along with various Oracle virtualization technologies, including Oracle VM Server for SPARC. How to Manually Install Flash Player Plugin to see the Oracle Enterprise Manager Performance Page | Kai Yu So, you're a DBA and you want to check the Performance page in Oracle Enterprise Manager (11g or 12c). So you click the Performance tab and… nothing. Zip. Nada. The Flash plugin is a no-show. Relax! Oracle ACE Director Kai Yu shows you what you need to do to see all the pretty colors instead of that dull grey screen. Relationally Challenged (CX - CRM - EQ/RQ/CRQ) | Chris Warticki Self-proclaimed Oracle Support "spokesmodel" Chris Chris Warticki has some advice for those interested in Customer Relationship Management: "How about we just dumb it down, strip it to the core, keep it simple and LISTEN?! No more focus groups, no more surveys, and no need to gather more data. We have plenty of that. Why not just provide the customer what they are asking for?" Free WebLogic Server Course | Middleware Magic So you want to sharpen your Oracle WebLogic Server skills, but you prefer to skip the whole classroom bit and don't want to be bothered with dealing with an instructor? No problem! Oracle ACE Rene van Wijk, a prolific Middleware Magic blogger, has information on an Oracle WebLogic course you can take on your own time, at your own pace. Oracle VM VirtualBox 4.1.20 released Oracle VM VirtualBox 4.1.20 was just released at the community and Oracle download sites, reports the Fat Bloke. This is a maintenance release containing bug fixes and stability improvements. Optimizing OLTP Oracle Database Performance using Dell Express Flash PCIe SSDs | Kai Yu Oracle ACE Director Kai Yu shares resources based on "several extensive performance studies on a single node Oracle 11g R2 database as well as a two node 11gR2 Oracle Real Application clusters (RAC) database running on Dell PowerEdge R720 servers with Dell Express Flash PCIe SSDs on Oracle Enterprise Linux 6.2 platform." Oracle ACE sessions at Oracle OpenWorld With so many great sessions at this year's event, building your Oracle OpenWorld schedule can involve making a lot of tough choices. But you'll find that the sessions led by Oracle ACEs just might be the icing on the cake for your OpenWorld experience. MySQL Update: The Cleveland MySQL Meetup (Independence, OH) Oracle MySQL team member Benjamin Wood, a MySQL engineer and five year veteran of the MySQL organization, will speak at the Cleveland MySQL Meetup event on September 12. The presentation will include a MySQL 5.5 Overview, Oracle's Roadmap for MySQL, including specifics on MySQL 5.6, best practices and how to overcome development and operational MySQL challenges, and the new MySQL commercial extensions. Click the link for time and location information. Parsing XML in Oracle Database | Martijn van der Kamp Martijn van der Kamp's post deals with processing XML in PL/SQL code and processing the data into the database. Thought for the Day "Walking on water and developing software from a specification are easy if both are frozen." — Edward V. Berard Source: SoftwareQuotes.com

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• ArchBeat Link-o-Rama Top 10 for November 4-10, 2012

  - by Bob Rhubart

  The Top 10 most popular items shared via the OTN ArchBeat Facebook Page for the week of November 4-10, 2012. OAM/OVD JVM Tuning | @FusionSecExpert Vinay from the Oracle Fusion Middleware Architecture Group (the very prolific A-Team) shares a process for analyzing and improving performance in Oracle Virtual Directory and Oracle Access Manager. Exploring Lambda Expressions for the Java Language and the JVM | Java Magazine In the latest //Java/Architect column in Java Magazine, Ben Evans, Martijn Verburg, and Trisha Gee explain how, "although Lambda expressions might seem unfamiliar to begin with, they're quite easy to pick up, and mastering them will be vital for writing applications that can take full advantage of modern multicore CPUs." SOA Galore: New Books for Technical Eyes Only Shake up up your technical skills with this trio of new technical books from community members covering SOA and BPM. Oracle Solaris 11.1 update focuses on database integration, cloud | Mark Fontecchio TechTarget editor Mark Fontecchio reports on the recent Oracle Solaris 11.1 release, with comments from IDC's Al Gillen. Solving Big Problems in Our 21st Century Information Society | Irving Wladawsky-Berger "I believe that the kind of extensive collaboration between the private sector, academia and government represented by the Internet revolution will be the way we will generally tackle big problems in the 21st century. Just as with the Internet, governments have a major role to play as the catalyst for many of the big projects that the private sector will then take forward and exploit. The need for high bandwidth, robust national broadband infrastructures is but one such example." — Irving Wladawsky-Berger ADF Mobile Custom Javasciprt – iFrame Injection | John Brunswick The ADF Mobile Framework provides a range of out of the box components to add within your AMX pages, according to John Brunswick. But what happens when "an out of the box component does not directly fulfill your development need? What options are available to extend your application interface?" John has an answer. Architects Matter: Making sense of the people who make sense of enterprise IT Why do architects matter? Oracle Enterprise Architect Eric Stephens suggests that you ask yourself this question the next time you take the elevator to the Oracle offices on the 45th floor of the Willis Tower in Chicago, Illinois (or any other skyscraper, for that matter). If you had to take the stairs to get to those offices, who would you blame? "You get the picture," he says. "Architecture is essential for any necessarily complex structure, be it a building or an enterprise." (Read the article...) Converting SSL certificate generated by a 3rd party to an Oracle Wallet | Paulo Albuquerque Oracle Fusion Middleware A-Team member Paulo Albuquerque shares "a workaround to get your private key, certificate and CA trusted certificates chain into Oracle Wallet." How Data and BPM are married to get the right information to the right people at the right time | Leon Smiers "Business Process Management…supports a large group of stakeholders within an organization, all with different needs," says Oracle ACE Leon Smiers. "End-to-end processes typically run across departments, stakeholders and applications, and can often have a long life-span. So how do organizations provide all stakeholders with the information they need?" Leon provides answers in this post. Updated Business Activity Monitoring (BAM) Class | Gary Barg Oracle SOA Team blogger Gary Barg has news for those interested in a skills upgrade. This updated Oracle University course "explains how to use Oracle BAM to monitor enterprise business activities across an enterprise in real time. You can measure your key performance indicators (KPIs), determine whether you are meeting service-level agreements (SLAs), and take corrective action in real time." Thought for the Day "For every complex problem, there is a solution that is simple, neat, and wrong." — H. L. Mencken (September 12, 1880 – January 29, 1956) Source: SoftwareQuotes.com

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