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• Social HCM: Is Your Team Listening?

  - by Mike Stiles

  Does integrating Social HCM into your enterprise make sense? Consider Sam and Christina. Sam is a new hire at a big company. On the job 3 weeks, a question has come up on how to properly file an expense report to get reimbursed. It was covered in the onboarding session, but shockingly enough, Sam didn’t memorize or write down every word of the session. The answer is probably in a handout, in a stack of handouts 2 inches thick. It also might be on the employee web site…somewhere. Christina is a new hire at a different big company. She has the same question. She logs into her company’s social network, goes to the “new hires” group, asks her question and gets an answer in seconds. Christina says, “Cool!” Sam says, “Grrrr.” It’s safe to say the qualified talent your company wants is accustomed to using social platforms to communicate and get quick answers. As such, Christina is comfortable at her new company, whereas Sam is wondering what he’s gotten himself into. Companies that cling to talent communication and management systems that don’t speak to talent’s needs or expectations put themselves at risk. Right from the recruiting stage, prospects can determine if a company has embraced the communications tools of the 21st century. If they don’t see it, alarm bells go off. With great talent more in demand than ever, enterprises should reconsider making “this is the way we do it, you adapt to us” their mantra. Other blogs have clearly outlined that apart from meeting top recruits’ expectations, Social HCM benefits the organization itself in terms of efficiency, talent performance & measurement. Recruiting: Jobvite shows 64% of companies hired using social. 89% of job seekers are using social in their search. Social can give employers access to relevant communities of prospects and advance the brand. Nucleus Research found general hiring software can provide over 1,000% ROI by reducing churn and improving screening. Social talent acquisition should perform at least as well. Learning & Development:Employees, learning from the company or from peers, can be kept on top of the latest needed skillsets and engage in self-paced training so as to advance within the company. Performance Management:Just as gamers are egged on by levels and achievements, talent can reach for workplace kudos, be they shout-outs from peers & managers or formally established milestones. Plus employee reviews become consistent and fair as managers have access to the cumulative feedback social offers. Workflow and Collaboration:With workforces dispersing in terms of physical location, social provides a platform that helps eliminate drawbacks that would have brought just 10 years ago. Finding and connecting with just the right colleague to get the most relevant info at any given time has never been more possible…or expected. While yes, marketing has taken the social lead inside the enterprise, HCM (with the word “human” right there in its name) is the obvious locale for the next big integration of social in business. The technology is there. At Oracle, Fusion HCM apps are deeply embedded with Social HCM…just one example of systems taking social across the enterprise. Christina’s company is communicating with her in ways she’s used to. Sam’s company may as well be trying to talk to him using signal flags. @mikestilesPhoto via stock.xchng

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• What You Can Learn from the NFL Referee Lockout

  - by Christina McKeon

  American football is a lot like religion. The fans are devoted followers that take brand loyalty to a whole new level. These fans that worship their teams each week showed that they are powerful customers whose voice has an impact. Yesterday, these fans proved that their opinion could force the hand of a large and powerful institution. With a three-month NFL referee lockout that seemed like it was nowhere close to resolution, the Green Bay Packers and the Seattle Seahawks competed last Monday night. For those of you that might have been out of the news cycle the past few days, Green Bay lost the game due to a controversial call that many experts and analysts agree should have resulted in Green Bay winning the game. Outrage ensued. The NFL had pulled replacement referees from the high school ranks, and these replacements did not have the knowledge and experience to handle high intensity NFL games. Fans protested about their customer experience. Their anger-filled rants were heard in social media, in the headlines of newspapers, on radio, and on national TV. Suddenly, the NFL was moved to reach an agreement with the referees. That agreement was reached late in the night on Wednesday with many believing that the referees had the upper hand forcing the owners into submission. Some might argue that the referees benefited, not the fans. Since the fans wanted qualified and competent referees, I would say the fans did benefit. The referees are scheduled to return to the field this Sunday, so the fans got what they wanted. What can you learn from this negative customer experience? Customers are in control. NFL owners thought they were controlling this situation with the upper hand over referees. The owners figured out they weren’t in control when their fans reacted negatively. Customers can make or break you more now than ever before, which is why it is more important to connect with them, engage them in a personal manner, and create rewarding relationships. Protect your brand. Whether knowingly or unknowingly, the NFL put their brand and each team’s brand at risk with replacement referees. Think about each business decision you make, and how it may impact your brand at different points in time. A decision that results in a gain today could result in a larger loss down the road. Customer experience matters. The NFL likely foresaw declining revenues in ticket sales, merchandising, advertising, and other areas if the lockout continued. While fans primarily spoke with their minds in the days following the Green Bay debacle, their wallets would be the next things to speak. Customer experience directly affects your success and is one of the few areas where you can differentiate your business. What would you do if your brand got such negative attention? Would you be prepared to navigate such stormy waters? Would you be able to prevent such a fiasco? If you don’t have a good answer to these questions, consider joining us October 3-5, 2012 at the Oracle Customer Experience Summit in San Francisco. You’ll have the opportunity to learn even more about customer experience from industry experts such as best-selling author Seth Godin, Paul Hagen and Kerry Bodine from Forrester Research, Inc., George Kembel from the Stanford d.School, Bruce Temkin of The Temkin Group, and Gene Alvarez from Gartner Inc.. There will also be plenty of your peers and customer experience experts available for networking and discussions.

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• Purple Cows, Copernicus, and Shampoo – Lessons in Customer Experience

  - by Christina McKeon

  What makes a great customer experience? And, why should you or your organization care? These are the questions that set the stage for the Oracle Customer Experience Summit, which kicked off yesterday in San Francisco. Day 1: The first day was filled with demos and insights from customer experience experts and Oracle customers sharing what it takes to deliver great customer experiences. Author Seth Godin delivered an entertaining presentation that included an in-depth exploration of the always-connected, always-sharing experience revolution that we are witnessing and yes, talked about the purple cow. It turns out that customer experience is your way to be the purple cow. Before everyone headed out to see Pearl Jam and Kings of Leon at the Oracle customer appreciation event, the day wrapped up with a discussion around building a customer-centric culture. Where do you start? Whom does it involve? What are some pitfalls to avoid? Day 2: The second day addressed the details behind all the questions brought up at the end of Day 1. Before you start on a customer experience initiative, Paul Hagen noted that you must understand you will forge a path similar to Copernicus. You will be proposing ideas and approaches that challenge current thinking in your organization. Just as Copernicus' heliocentric theory started a scientific revolution, your customer-centric efforts will start an experience revolution. If you think customer experience is like a traditional marketing approach, think again. It’s not about controlling your customers and leading them where you want them to go. It might sound like heresy to some, but your customers are already in control, whether or not your company realizes and acknowledges it. And, to survive and thrive, you'll have to focus on customers by thinking outside-in and working towards a brand that is better and more authentic. We learned how Vail Resorts takes this customer-centric approach. Employees must experience the mountain themselves and understand the experience from the guest’s standpoint. This has created a culture where employees do things for guests that are not expected. We also learned a valuable lesson in designing and innovating customer-centered experiences from Kerry Bodine. First you make the thing, and then you make the thing right. In this case, the thing is customer experience. Getting customer experience right means iterative prototyping and testing of your ideas. This is where shampoo comes in—think lather, rinse, repeat. Be prepared to keep repeating until the customer experience is right. Many of these sessions will be posted to YouTube in the coming weeks so be sure to subscribe to our CX channel.

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• Customer Experience in the Year Ahead

  - by Christina McKeon

  With 2012 coming to an end soon, we find ourselves reflecting on the year behind us and the year ahead. Now is a good time for reflection on your customer experience initiatives to see how far you have come and where you need to go. Looking back on your customer experience efforts this year, were you able to accomplish the following? Customer journey mapping Align processes across the entire customer lifecyle (buying and owning) Connect all functional areas to the same customer data Deliver consistent and personal experiences across all customer touchpoints Make it easy and rewarding to be your customer Hire and develop talent that drives better customer experiences Tie key performance indicators (KPIs) to each of your customer experience objectives This is by no means a complete checklist for your customer experience strategy, but it does help you determine if you have moved in the right direction for delivering great customer experiences. If you are just getting started with customer experience planning or were not able to get to everything on your list this year, consider focusing on customer journey mapping in 2013. This exercise really helps your organization put your customer in the center and understand how everything you do affects that customer. At Oracle, we see organizations in various stages of customer experience maturity all learn a lot when they go through journey mapping. Companies just starting out with customer experience get a complete understanding of what it is like to be a customer and how everything they do affects that customer. And, organizations that are further along with customer experience often find journey mapping helps provide perspective when re-visiting their customer experience strategy. Happy holidays and best wishes for delivering great customer journeys in 2013!

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• The Softer Side of Customer Experience

  - by Christina McKeon

  It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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• The Talent Behind Customer Experience

  - by Christina McKeon

  Earlier, I wrote about Powerful Data Lessons from the Presidential Election. A key component of the Obama team’s data analysis deserves its own discussion—the people. Recruiters are probably scrambling to find out who those Obama data crunchers are and lure them into corporations. For the Obama team, these data scientists became a secret ingredient that the competition didn’t have. This team of analysts knew how to hear the signal and ignore the noise, how to segment and target its base, and how to model scenarios and revise plans based on what the data told them. The talent was the difference. As you work to transform your organization to be more customer-centric, don’t forget that talent is a critical element. Journey mapping is a good start to understanding how your talent impacts your customer experiences. Part of journey mapping includes documenting the “on-stage” and “back-stage” systems and touchpoints. When mapping this part of your customers’ journey, include the roles and talent behind the employee actions—both customer facing and further upstream from that customer touchpoint. Know what each of these roles does, how well you are retaining people in these areas, and your plans to fill these open positions in the future. To use data scientists as an example, this job will be in high demand over the next 10 years. The workforce is shrinking, and higher education institutions may not be able to turn out trained data scientists as fast as you need them. You don’t want to be caught with a skills deficit, so consider how you can best plan for the future talent you will need. Have your existing employees make their career aspirations known to you now. You may find you already have employees willing to take on roles that drive better customer experiences. Then develop customer experience talent from within your organization through targeted learning programs. If you know that you will need to go outside the organization, build those candidate relationships now. Nurture the candidates you want to hire and partner with universities, colleges, and trade associations so you can increase the number of qualified candidates in your talent pool.

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• Powerful Lessons in Data from the Presidential Election

  - by Christina McKeon

  Now that we’ve had a few days to recover from the U.S. presidential election, it’s a good time to take a step back from politics and look for the customer experience lessons that we can take away. The most powerful lesson is that when you know more about your base, you will have an advantage over your competition. That advantage will translate into you winning and your competition losing. Michael Scherer of TIME was given access to Obama’s data analysts two days before the election. His account is documented in Inside the Secret World of the Data Crunchers Who Helped Obama Win. What we learned from Scherer’s inside view is how well Obama’s team did in getting the right data, analyzing it, and acting on it. This data team recognized how critical it was to break down data silos within the campaign. As Scherer noted, they created “a single system that merged information from pollsters, fundraisers, field workers, consumer databases, and social-media and mobile contacts with the main Democratic voter files in the swing states.” The Obama analysis was so meticulous that they knew which celebrity and which type of celebrity event would help them maximize campaign contributions. With a single system, their data models became more precise. They determined which messages were more successful with specific demographic groups and that who made the calls mattered. Data analysis also led to many other changes in Obama’s campaign including a new ad buying strategy, using social media and applications to tap into supporters’ friends, and using new social news sites. While we did not have that same inside view into Romney’s campaign, much of the post-mortem coverage indicates that Romney’s team did not have the right analysis. As Peter Hamby of CNN wrote in Analysis: Why Romney Lost, “Romney officials had modeled an electorate that looked something like a mix of 2004 and 2008….” That historical data did not account for the changing demographics in the U.S. Does your organization approach data like the Obama or Romney team? Do you really know your base? How well can you predict what is going to happen in your business? If you haven’t already put together a strategy and plan to know more, this week’s civics lesson is a powerful reason to do it sooner rather than later. Your competitors are probably thinking the same thing that you are!

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• Understanding When Social Interactions Should Be Resolved in Another Channel

  - by Christina McKeon

  Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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• SQL Cruise Alaska 2011

  - by Grant Fritchey

  I had the extreme good fortune to get sent on the last SQL Cruise to Alaska. I love my job. In case you don't what this is, SQL Cruise is a trip on a cruise ship during which you get to attend classes while on the boat, learning all about SQL Server and related topics as well as network with the instructors and the other Cruisers. Frankly, it's amazing. Classes ran from Monday, 5/30, to Saturday, 6/4. The networking was constant, between classes, at night on cruise ship, out on excursions in Alaskan rainforests and while snorkeling in ocean waters. Here's a run down of the experience from my point of view. Because I couldn't travel out 2 days early, I missed the BBQ that occurred the day before the cruise when many of the Cruisers received their swag bags. Some of that swag came from Red Gate. I researched what was useful on a cruise like this and purchased small flashlights and binoculars for all the Cruisers. The flashlights were because, depending on your cabin, ships can be very dark. The binoculars were so that the cruisers could watch all the beautiful landscape as it flowed by. I would have liked to have been there when the bags were opened, but I heard from several people that they appreciated the gifts. Cruisers "In" the hot tub. Pictured: Marjory Woody, Michele Grondin, Kyle Brandt, Grant Fritchey, John Halunen Sunday I went to board the ship with my wife. We had a bit of an adventure because I messed up our documents. It all worked out and we got on board to meet up at the back of the boat at one of the outdoor bars with the other Cruisers, thanks to tweets letting everyone know where to go. That was the end of electronic coordination on the trip (connectivity in Alaska was horrible for everyone except AT&T). The Cruisers were a great bunch of people and it was a real honor to meet them and get to spend time with them. After everyone settled into their cabins, our very first activity was a contest, sponsored by Red Gate. The Cruisers, in an effort to get to know each other and the ship, were required to go all over taking various photographs, some of them hilarious. The winning team of three would all win prizes. Some of the significant others helped out and I tagged along with a team that tied for first but lost the coin toss. The winning team consisted of Christina Leo (blog|twitter), Ryan Malcom (twitter), Neil Hambly (blog|twitter). They then had to do math and identify the cabin with the lowest prime number, oh, and get a picture of it and be the first to get back up to the bar where we were waiting. Christina came in first and very happily carried home an Ipad2. Ryan won a 1TB portable hard drive and Neil won a wireless mouse (picture below, note my special SQL Server Central Friday Shirt. Thanks Steve (blog|twitter)). Winners: Christina Leo, Neil Hambly, Ryan Malcolm. Just Lucky: Grant Fritchey Monday morning classes started. Buck Woody (blog|twitter) was a special guest speaker on this cruise. His theme was "Three C's on the High Seas: Career, Communication and Cloud." The first session was all on Career. I'm not going to type out all my notes from the session, but let's just say, if you get the chance to hear Buck talk about how to manage your career, I suggest you attend. I have a ton of blog posts that I'll be putting together over the next several months (yes, months) both here and over on ScaryDBA. I also have a bunch of work I'm going to be doing to get my career performance bumped up a notch or two (and let's face it, that won't be easy). Later on Monday, Tim Ford (blog|twitter) did a session on DMOs. Specifically the session was on Tim's Period Table of DMOs that he has put together, and how to use some of the more interesting DMOs in your day to day job. It was a great session, packed with good information. Next, Brent Ozar (blog|twitter) did a session on how to monitor and guide SAN configuration for the DBA that doesn't have access to the SAN. That was some seriously useful information. Tuesday morning we only had a single class. Kendra Little (blog|twitter) taught us all about "No Lock for Yes Fun".  It was all about the different transaction isolation levels and how they work. There is so often confusion in this area and Kendra does a great job in clarifying the information. Also, she tosses in her excellent drawings to liven up the presentation. Then it was excursion time in Juneau. My wife and I, along with several other Cruisers, took a hike up around the Mendenhall Glacier. It was absolutely beautiful weather and walking through the Alaskan rain forest was a treat. Our guide, Jason, was a great guy and it was a good day of hiking. Wednesday was an all day excursion in Skagway. My wife and I took the "Ghost and Good Time Girls" walking tour that ended up at a bar that used to be a brothel, the Red Onion. It was a great history of the town. We went back out and hit a few museums and exhibits. We also hiked up the side of the mountain to see the Dewey Lake and some great views of the town. Finally we hiked out to the far side of town to see the Gold Rush cemetery. Hiking done we went back to the boat and had a quiet dinner on our own. Thursday we cruised through Glacier Bay and saw at least four different glaciers including sitting next to the Marjory Glacier for  about an hour. It was amazing. Then it got better. We went into class with Buck again, this time to talk about Communication. Again, I've got pages of notes that I'm going to be referring back to for some time to come. This was an excellent opportunity to learn. Snorkelers: Nicole Bertrand, Aaron Bertrand, Grant Fritchey, Neil Hambly, Christina Leo, John Robel, Yanni Robel, Tim Ford Friday we pulled into Ketchikan. A bunch of us went snorkeling. Yes, snorkeling. Yes, in Alaska. Yes, snorkeling in the ocean in Alaska. It was fantastic. They had us put on 7mm thick wet suits (an adventure all by itself) so it was basically warm the entire time we were in the water (except for the occasional squirt of cold water down my back). Before we got in the water a bald eagle flew up and landed about 15 feet in front of us, which was just an incredible event. Then our guide pointed out about 14 other eagles in the area, hanging out in the trees. Wow! The water was pretty clear and there was a ton of things to see. That was absolutely a blast. Back on the boat I presented a session called Execution Plans: The Deep Dive (note the nautical theme). It seemed to go over well and I had several good questions come out of the session that will lead to new blog posts. After I presented, it was Aaron Bertrand's (blog|twitter) turn. He did a session on "What's New in Denali" that provided a lot of great information. He was able to incorporate new things straight out of Tech-Ed, so this was expanded beyond his usual presentation. The man really knows what he's talking about and communicates it well. Saturday we were travelling so there was time for a bunch of classes. Jeremiah Peschka (blog|twitter) did a great overview of some of the NoSQL databases and what they should be used for. The session was called "The Database is Dead" but it was really about how there are specific uses for these databases that SQL Server doesn't fill, but also that these databases can't replace SQL Server in other areas. Again, good material. Brent Ozar presented again with a session on Defensive Indexing. It was an overview of how indexes work and a deep dive into how to apply them appropriately in your databases to better support access. A good session, as you would expect. Then we pulled into Victoria, BC, in Canada and had a nice dinner with several of the Cruisers, including Denny Cherry (blog|twitter). After that it was back to Seattle on Sunday. By the way, the Science Fiction Museum in Seattle isn't a Science Fiction Museum any more. I was very disappointed to discover this. Overall, it was a great experience. I'm extremely appreciative of Red Gate for sending me and for Tim, Brent, Kendra and Jeremiah for having me. The other Cruisers were all amazing people and it was an honor & privilege to meet them and spend time with them. While this was a seriously fun time, it was also a very serious training opportunity with solid information coming from seasoned industry pros.

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• Airport Express configuration

  - by Christina

  We are trying to set up remote access to a computer that houses a server fro a particular program we are running. The program says we need to configure the office router. In the firewall settings it says to open ports 5345-5351 (TCP only). Port Forwarding: You will also need to forward the same range of ports (5345-5351) to the computer running the Server. This typically requires that the computer running the Server be assigned a static IP on the local network. Having trouble figuring out which IP address we actually need to be using on the client side of this program in order to access the server computer. Can someone walk through this process?? We are working on Mac OSX 10.5. Thank you in advance!

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• Airpot Express configuration

  - by Christina

  We are trying to set up remote access to a computer that houses a server fro a particular program we are running. The program says we need to configure the office router. In the firewall settings it says to open ports 5345-5351 (TCP only). Port Forwarding: You will also need to forward the same range of ports (5345-5351) to the computer running the Server. This typically requires that the computer running the Server be assigned a static IP on the local network. Having trouble figuring out which IP address we actually need to be using on the client side of this program in order to access the server computer. Can someone walk through this process?? We are working on Mac OSX 10.5. Thank you in advance!

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• Google I/O 2012 - Building Mobile App Engine Backends for Android, iOS and the Web

  Google I/O 2012 - Building Mobile App Engine Backends for Android, iOS and the Web Dan Holevoet, Christina Ilvento Mobile application development is growing at explosive rates and the best of those applications have a backend server. Find out how you can use App Engine's new feature to build powerful APIs to support mobile applications running on Android, iOS, and mobile browsers. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 1783 43 ratings Time: 48:38 More in Science & Technology

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• Bring Spring to Your Desktop with the Dreamgarden Theme for Windows 7

  - by Asian Angel

  Are you ready for Spring? Then bring the beauty of the season to your desktop with the Dreamgarden Theme for Windows 7. This refreshing theme comes with eighteen images full of springtime color by photographer Christina Manchenko. Download the Dreamgarden Theme [Windows 7 Personalization Gallery] How to Own Your Own Website (Even If You Can’t Build One) Pt 1 What’s the Difference Between Sleep and Hibernate in Windows? Screenshot Tour: XBMC 11 Eden Rocks Improved iOS Support, AirPlay, and Even a Custom XBMC OS

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• Javascript hide/show classes with checkbox

  - by Christina

  I am just learning javascript, so please bear with me! I want to be able to use checkboxes to choose to hide/show div classes (to basically filter the amount of info being shown). It is done in this... but I'm try to figure out something much simpler (since I don't need to dynamically generate the checkbox options.) I came across this example: The Javascript: function showMe (it, box) { var vis = (box.checked) ? "block" : "none"; document.getElementById(it).style.display = vis; } The HTML <form> <input type="checkbox" checked="checked" value="value1" onclick="showMe('div1', this)" />value1 <input type="checkbox" checked="checked" value="value2" onclick="showMe('div2', this)" />value2 <input type="checkbox" checked="checked" value="value3" onclick="showMe('div3', this)" />value3 </form> <div id="div1" style="display:block">Show Div 1</div> <div id="div2" style="display:block">Show Div 2</div> <div id="div3" style="display:block">Show Div 3</div> </body> </html> But it only works for div ids, not classes. Any idea on how I can work this? Thanks in advance if you can help me out!

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• LinqToSql: insert instead of update

  - by Christina Mayers

  I am stuck with this problems for a long time now. Everything I try to do is insert a row in my DB if it's new information - if not update the existing one. I've updated many entities in my life before - but what's wrong with this code is beyond me (probably something pretty basic) I guess I can't see the wood for the trees... private Models.databaseDataContext db = new Models.databaseDataContext(); internal void StoreInformations(IEnumerable<EntityType> iEnumerable) { foreach (EntityType item in iEnumerable) { EntityType type = db.EntityType.Where(t => t.Room == iEnumerable.Room).FirstOrDefault(); if (type == null) { db.EntityType.InsertOnSubmit(item); } else { cur.Date = item.Date; cur.LastUpdate = DateTime.Now(); cur.End = item.End; } } } internal void Save() { db.SubmitChanges(); }

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• Entity Framework - Insert/Update new entity with child-entities

  - by Christina Mayers

  I have found many questions here on SO and articles all over the internet but none really tackled my problem. My model looks like this (I striped all non essential Properties): Everyday or so "Play" gets updated (via a XML-file containing the information). internal Play ParsePlayInfo(XDocument doc) { Play play = (from p in doc.Descendants("Play") select new Play { Theatre = new Theatre() { //Properties }, //Properties LastUpdate = DateTime.Now }).SingleOrDefault(); var actors = (from a in doc.XPathSelectElement(".//Play//Actors").Nodes() select new Lecturer() { //Properties }); var parts = (from p in doc.XPathSelectElement(".//Play//Parts").Nodes() select new Part() { //Properties }).ToList(); foreach (var item in parts) { play.Parts.Add(item); } var reviews = (from r in doc.XPathSelectElement(".//Play//Reviews").Nodes() select new Review { //Properties }).ToList(); for (int i = 0; i < reviews.Count(); i++) { PlayReviews pR = new PlayReviews() { Review = reviews[i], Play = play, //Properties }; play.PlayReviews.Add(pR); } return play; } If I add this "play" via Add() every Childobject of Play will be inserted - regardless if some exist already. Since I need to update existing entries I have to do something about that. As far as I can tell I have the following options: add/update the child entities in my PlayRepositories Add-Method restructure and rewrite ParsePlayInfo() so that get all the child entities first, add or update them and then create a new Play. The only problem I have here is that I wanted ParsePlayInfo() to be persistence ignorant, I could work around this by creating multiple parse methods (eg ParseActors() ) and assign them to play in my controller (I'm using ASP.net MVC) after everything was parsed and added Currently I am implementing option 1 - but it feels wrong. I'd appreciate it if someone could guide me in the right direction on this one.

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• LINQ to Sql: Insert instead of Update

  - by Christina Mayers

  I am stuck with this problems for a long time now. Everything I try to do is insert a row in my DB if it's new information - if not update the existing one. I've updated many entities in my life before - but what's wrong with this code is beyond me (probably something pretty basic) I guess I can't see the wood for the trees... private Models.databaseDataContext db = new Models.databaseDataContext(); internal void StoreInformations(IEnumerable<EntityType> iEnumerable) { foreach (EntityType item in iEnumerable) { EntityType type = db.EntityType.Where(t => t.Room == item.Room).FirstOrDefault(); if (type == null) { db.EntityType.InsertOnSubmit(item); } else { type.Date = item.Date; type.LastUpdate = DateTime.Now(); type.End = item.End; } } } internal void Save() { db.SubmitChanges(); } Edit: just checked the ChangeSet, there are no updates only inserts. For now I've settled with foreach (EntityType item in iEnumerable) { EntityType type = db.EntityType.Where(t => t.Room == item.Room).FirstOrDefault(); if (type != null) { db.Exams.DeleteOnSubmit(type); } db.EntityType.InsertOnSubmit(item); } but I'd love to do updates and lose these unnecessary delete statements.

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• How to align item to the very bottom within flexible box layout column?

  - by Christina Lacey

  So far I have the three columns laid out in a vertical box (can't post images yet so here's a link): http://imgur.com/4Y34c <div id="vbox"> <div id="blck1"></div> <div id="blck2"></div> <div id="blck3"><div id="yellow"></div><div id="blue"></div></div> </div> css #vbox{ display: box; box-orient: vertical; } #vbox > div { box-flex: 1; } The problem is that I don't know how to get the blue box to align to the bottom of the third column.. I tried all the alignment properties, i must be doing something wrong. Any ideas???

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• Click event of a button which is subview of an image view in xcode

  - by Christina

  in my app i have an image view and above that i added an button.And also in button click event i am calling a method.But i am unable to click on the button .whenever i try to click the button then the row of the table vie win which my image view is present is selected .Is there any method from which i can get the click event of the button which is placed on the image view.I do not want to use UIbuttons for setting the images in place of image view .Also if i am adding button as a subview of the table view then the click event is working but when i change the subview to image view then i get unsatisfactory result.Please help. Thanks, Christy

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• IHRIM's Latest Workforce Solutions Review Focuses on Risk!

  - by Jay Richey, HCM Product Marketing

  IHRIM's latest edition of the Workforce Solution's Review magazine (in print and online) has some really compelling features and articles focused on HCM risk and compliance management.  Check out this line-up and sign up if you aren't already a member.  It's well worth it.  http://www.ihrimpublications.com/WSR_about.php Three to Watch: HR's Growing Compliance Responsibilities for Data Security, Genetic Nondiscrimination, and Anti-Bribery Laws     By W. Scott Blackmer and Richard Santalesa, InfoLawGroup, LLP Global HR and International Background Check Best Practices     By Terry Corley, Aletheia Consulting Group Compliance: Old Wine in New Wineskins?     By Ursula Christina Fellberg, Ph.D., UCF-StrategieBeraterin Join the HR/HR technology professionals who have subscribed for so many years to IHRIM’s publications and become a reader today by visiting  http://www.ihrimpublications.com/amember/signup.php.  

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• Element to string in HTMLDocument

  - by kalpesh

  i have a Element object its a HTMLDocument object and i want to string value of this element. i want this result Christina Toth, Pharm. D. ======================= plz see below code. public static void main(String args[]) throws Exception { InputStream is = Nullsoft.getInputStream(); InputStreamReader isr = new InputStreamReader(is); BufferedReader br = new BufferedReader(isr); HTMLEditorKit htmlKit = new HTMLEditorKit(); HTMLDocument htmlDoc = (HTMLDocument) htmlKit.createDefaultDocument(); HTMLEditorKit.Parser parser = new ParserDelegator(); HTMLEditorKit.ParserCallback callback = htmlDoc.getReader(0); parser.parse(br, callback, true); // Parse ElementIterator iterator = new ElementIterator(htmlDoc); Element element; while ((element = iterator.next()) != null) { AttributeSet attributes = element.getAttributes(); Object name = attributes.getAttribute(StyleConstants.NameAttribute); if ((name instanceof HTML.Tag) && ((name == HTML.Tag.DIV) || (name == HTML.Tag.H2) || (name == HTML.Tag.H3))) { StringBuffer text = new StringBuffer(); int count = element.getElementCount(); for (int i = 0; i < count; i++) { Element child = element.getElement(i); AttributeSet childAttributes = child.getAttributes(); // if (childAttributes.getAttribute(StyleConstants.NameAttribute) == HTML.Tag.CONTENT) { int startOffset = child.getStartOffset(); int endOffset = child.getEndOffset(); int length = endOffset - startOffset; text.append(htmlDoc.getText(startOffset, length)); } } System.out.println(name + ": " + text.toString()); } } System.exit(0); } public static InputStream getInputStream() { String text = "<html>\n" + "<head>\n" + "<title>pg_0001</title>\n" + "\n" + "<style type=\"text/css\">\n" + ".ft3{font-style:normal;font-weight:bold;font-size:11px;font-family:Helvetica;color:#000000;}\n" + "</style>\n" + "</head>\n" + "<body vlink=\"#FFFFFF\" link=\"#FFFFFF\" bgcolor=\"#ffffff\">\n" + "\n" + "\n" + "<div style=\"position:absolute;top:597;left:252\"><nobr><span class=\"ft3\">Christina Toth, Pharm. D.</span></nobr></div>\n" + "\n" + "\n" + "</body>\n" + "</html>"; InputStream is = null; try { is = new ByteArrayInputStream(text.getBytes("UTF-8")); } catch (UnsupportedEncodingException e) { e.printStackTrace(); } return is; }

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• Does Your Customer Engagement Create an Ah Feeling?

  - by Richard Lefebvre

  An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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• Building The Right SharePoint Team For Your Organization

  - by Mark Rackley

  I see the question posted fairly often asking what kind SharePoint team an organization should have. How many people do I need? What roles do I need to fill? What is best for my organization? Well, just like every other answer in SharePoint, the correct answer is “it depends”. Do you ever get sick of hearing that??? I know I do… So, let me give you my thoughts and opinions based upon my experience and what I’ve seen and let you come to your own conclusions. What are the possible SharePoint roles? I guess the first thing you need to understand are the different roles that exist in SharePoint (and their are LOTS). Remember, SharePoint is a massive beast and you will NOT find one person who can do it all. If you are hoping to find that person you will be sorely disappointed. For the most part this is true in SharePoint 2007 and 2010. However, generally things are improved in 2010 and easier for junior individuals to grasp. SharePoint Administrator The absolutely positively only role that you should not be without no matter the size of your organization or SharePoint deployment is a SharePoint administrator. These guys are essential to keeping things running and figuring out what’s wrong when things aren’t running well. These unsung heroes do more before 10 am than I do all day. The bad thing is, when these guys are awesome, you don’t even know they exist because everything is running so smoothly. You should definitely invest some time and money here to make sure you have some competent if not rockstar help. You need an admin who truly loves SharePoint and will go that extra mile when necessary. Let me give you a real world example of what I’m talking about: We have a rockstar admin… and I’m sure she’s sick of my throwing her name around so she’ll just have to live with remaining anonymous in this post… sorry Lori… Anyway! A couple of weeks ago our Server teams came to us and said Hi Lori, I’m finalizing the MOSS servers and doing updates that require a restart; can I restart them? Seems like a harmless request from your server team does it not? Sure, go ahead and apply the patches and reboot during our scheduled maintenance window. No problem? right? Sounded fair to me… but no…. not to our fearless SharePoint admin… I need a complete list of patches that will be applied. There is an update that is out there that will break SharePoint… KB973917 is the patch that has been shown to cause issues. What? You mean Microsoft released a patch that would actually adversely affect SharePoint? If we did NOT have a rockstar admin, our server team would have applied these patches and then when some problem occurred in SharePoint we’d have to go through the fun task of tracking down exactly what caused the issue and resolve it. How much time would that have taken? If you have a junior SharePoint admin or an admin who’s not out there staying on top of what’s going on you could have spent days tracking down something so simple as applying a patch you should not have applied. I will even go as far to say the only SharePoint rockstar you NEED in your organization is a SharePoint admin. You can always outsource really complicated development projects or bring in a rockstar contractor every now and then to make sure you aren’t way off track in other areas. For your day-to-day sanity and to keep SharePoint running smoothly, you need an awesome Admin. Some rockstars in this category are: Ben Curry, Mike Watson, Joel Oleson, Todd Klindt, Shane Young, John Ferringer, Sean McDonough, and of course Lori Gowin. SharePoint Developer Another essential role for your SharePoint deployment is a SharePoint developer. Things do start to get a little hazy here and there are many flavors of “developers”. Are you writing custom code? using SharePoint Designer? What about SharePoint Branding?  Are all of these considered developers? I would say yes. Are they interchangeable? I’d say no. Development in SharePoint is such a large beast in itself. I would say that it’s not so large that you can’t know it all well, but it is so large that there are many people who specialize in one particular category. If you are lucky enough to have someone on staff who knows it all well, you better make sure they are well taken care of because those guys are ready-made to move over to a consulting role and charge you 3 times what you are probably paying them. :) Some of the all-around rockstars are Eric Shupps, Andrew Connell (go Razorbacks), Rob Foster, Paul Schaeflein, and Todd Bleeker SharePoint Power User/No-Code Solutions Developer These SharePoint Swiss Army Knives are essential for quick wins in your organization. These people can twist the out-of-the-box functionality to make it do things you would not even imagine. Give these guys SharePoint Designer, jQuery, InfoPath, and a little time and they will create views, dashboards, and KPI’s that will blow your mind away and give your execs the “wow” they are looking for. Not only can they deliver that wow factor, but they can mashup, merge, and really help make your SharePoint application usable and deliver an overall better user experience. Before you hand off a project to your SharePoint Custom Code developer, let one of these rockstars look at it and show you what they can do (in probably less time). I would say the second most important role you can fill in your organization is one of these guys. Rockstars in this category are Christina Wheeler, Laura Rogers, Jennifer Mason, and Mark Miller SharePoint Developer – Custom Code If you want to really integrate SharePoint into your legacy systems, or really twist it and make it bend to your will, you are going to have to open up Visual Studio and write some custom code.  Remember, SharePoint is essentially just a big, huge, ginormous .NET application, so you CAN write code to make it do ANYTHING, but do you really want to spend the time and effort to do so? At some point with every other form of SharePoint development you are going to run into SOME limitation (SPD Workflows is the big one that comes to mind). If you truly want to knock down all the walls then custom development is the way to go. PLEASE keep in mind when you are looking for a custom code developer that a .NET developer does NOT equal a SharePoint developer. Just SOME of the things these guys write are: Custom Workflows Custom Web Parts Web Service functionality Import data from legacy systems Export data to legacy systems Custom Actions Event Receivers Service Applications (2010) These guys are also the ones generally responsible for packaging everything up into solution packages (you are doing that, right?). Rockstars in this category are Phil Wicklund, Christina Wheeler, Geoff Varosky, and Brian Jackett. SharePoint Branding “But it LOOKS like SharePoint!” Somebody call the WAAAAAAAAAAAAHMbulance…   Themes, Master Pages, Page Layouts, Zones, and over 2000 styles in CSS.. these guys not only have to be comfortable with all of SharePoint’s quirks and pain points when branding, but they have to know it TWICE for publishing and non-publishing sites.  Not only that, but these guys really need to have an eye for graphic design and be able to translate the ramblings of business into something visually stunning. They also have to be comfortable with XSLT, XML, and be able to hand off what they do to your custom developers for them to package as solutions (which you are doing, right?). These rockstars include Heater Waterman, Cathy Dew, and Marcy Kellar SharePoint Architect SharePoint Architects are generally SharePoint Admins or Developers who have moved into more of a BA role? Is that fair to say? These guys really have a grasp and understanding for what SharePoint IS and what it can do. These guys help you structure your farms to meet your needs and help you design your applications the correct way. It’s always a good idea to bring in a rockstar SharePoint Architect to do a sanity check and make sure you aren’t doing anything stupid.  Most organizations probably do not have a rockstar architect on staff. These guys are generally brought in at the deployment of a farm, upgrade of a farm, or for large development projects. I personally also find architects very useful for sitting down with the business to translate their needs into what SharePoint can do. A good architect will be able to pick out what can be done out-of-the-box and what has to be custom built and hand those requirements to the development Staff. Architects can generally fill in as an admin or a developer when needed. Some rockstar architects are Rick Taylor, Dan Usher, Bill English, Spence Harbar, Neil Hodgkins, Eric Harlan, and Bjørn Furuknap. Other Roles / Specialties On top of all these other roles you also get these people who specialize in things like Reporting, BDC (BCS in 2010), Search, Performance, Security, Project Management, etc... etc... etc... Again, most organizations will not have one of these gurus on staff, they’ll just pay out the nose for them when they need them. :) SharePoint End User Everyone else in your organization that touches SharePoint falls into this category. What they actually DO in SharePoint is determined by your governance and what permissions you give these guys. Hopefully you have these guys on a fairly short leash and are NOT giving them access to tools like SharePoint Designer. Sadly end users are the ones who truly make your deployment a success by using it, but are also your biggest enemy in breaking it.  :)  We love you guys… really!!! Okay, all that’s fine and dandy, but what should MY SharePoint team look like? It depends! Okay… Are you just doing out of the box team sites with no custom development? Then you are probably fine with a great Admin team and a great No-Code Solution Development team. How many people do you need? Depends on how busy you can keep them. Sorry, can’t answer the question about numbers without knowing your specific needs. I can just tell you who you MIGHT need and what they will do for you. I’ll leave you with what my ideal SharePoint Team would look like for a particular scenario: Farm / Organization Structure Dev, QA, and 2 Production Farms. 5000 – 10000 Users Custom Development and Integration with legacy systems Team Sites, My Sites, Intranet, Document libraries and overall company collaboration Team Rockstar SharePoint Administrator 2-3 junior SharePoint Administrators SharePoint Architect / Lead Developer 2 Power User / No-Code Solution Developers 2-3 Custom Code developers Branding expert With a team of that size and skill set, they should be able to keep a substantial SharePoint deployment running smoothly and meet your business needs. This does NOT mean that you would not need to bring in contract help from time to time when you need an uber specialist in one area. Also, this team assumes there will be ongoing development for the life of your SharePoint farm. If you are just going to be doing sporadic custom development, it might make sense to partner with an awesome firm that specializes in that sort of work (I can give you the name of a couple if you are interested).  Again though, the size of your team depends on the number of requests you are receiving and how much active deployment you are doing. So, don’t bring in a team that looks like this and then yell at me because they are sitting around with nothing to do or are so overwhelmed that nothing is getting done. I do URGE you to take the proper time to asses your needs and determine what team is BEST for your organization. Also, PLEASE PLEASE PLEASE do not skimp on the talent. When it comes to SharePoint you really do get what you pay for when it comes to employees, contractors, and software.  SharePoint can become absolutely critical to your business and because you skimped on hiring a developer he created a web part that brings down the farm because he doesn’t know what he’s doing, or you hire an admin who thinks it’s fine to stick everything in the same Content Database and then can’t figure out why people are complaining. SharePoint can be an enormous blessing to an organization or it’s biggest curse. Spend the time and money to do it right, or be prepared to spending even more time and money later to fix it.

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• Oracle ties social, CRM, analytics products to customer experience

  - by Richard Lefebvre

  Oracle will embark on a new product strategy that centers on customer experience management, an approach driven by the company’s many recent acquisitions.  The new approach, announced by the company Monday night, will be seen in an expansive suite that features familiar Oracle products -- such as its Fusion CRM platform -- and offerings the company recently gained through acquisitions, including FatWire, RightNow and Vitrue. Billed as Oracle Customer Experience (CX), the suite enables businesses to respond to a market centered on the customer experience, said Anthony Lye, the company’s senior vice president of CRM. Companies “are very aware their products are commoditizing,” Lye said in an interview last week, referring to how the Web and social media channels have empowered customers. Customer experiences start and mature outside of CRM, and applications today need to reflect that shift, Lye said. Businesses thus need to step away from a pure CRM model, he said. Oracle claims CX will improve customer experience management by connecting businesses with customers across Web sites and social channels. Companies can create a single, real-time view of the customer and use predictive analytics of interactions to strengthen the customer experience, Oracle said. “Companies have to connect with their customers wherever, whenever and however they want,” Lye said. “They have to know and understand their customer.” Lye promoted Oracle CX as a suite that will work across channels to complement the company’s applications. A new strategy has been “cooking” for years now, but the acquisitions Oracle has made over the past two years made the time right for a “unique collaboration,” Lye said. CX includes basic Oracle CRM solutions such as Siebel and the new Fusion Apps. It also includes the company’s MDM products, Enterprise Data Quality, Customer Hub and Product Hub. And the suite is rounded out by the services that Oracle recently bought, transactions that created or enhanced the company’s presence in social, marketing, e-commerce and customer service. For instance, FatWire provides tools for marketing. ATG focuses on e-commerce. And RightNow specializes in customer service. Two recent acquisitions -- Collective Intellect and Vitrue -- gave Oracle a seat at the social table. Collective Intellect is a social intelligence program, and Vitrue is a social marketing and engagement platform. Those acquisitions have yet to be finalized. Oracle hopes to eventually integrate the two social offerings, as well as most of the other services, into the CX suite. CX can integrate on Oracle’s standard middleware, and can give users a lower TCO by leveraging it as a single stack on premise or as a cloud solution. Lye deferred questions about the pricing of CX, and instead pitched Oracle’s ability to offer multiple customer experience solutions in one suite. Businesses have struggled with the complexity of infrastructure and modern services that communicate with customers, Lye said. “They’ve struggled to pull all these things together. We’ve done that,” he said. Stephen Powers, a research director at Forrester Research Inc. in Cambridge, Mass., said it’s not surprising for Oracle to offer the CX suite and a related customer experience strategy.  “They’ve got CRM, ATG, FatWire. Clearly, it’s been the strategy for them,” he said. But the challenge for Oracle, and for any other vendor that has gone on an “acquisition spree,” is to connect its many products, Powers said. “The portfolio has to be more than the parts. They’ve got to realize the efficiencies and value of having these pieces to tie them together,” he said. “The proof is in the pudding. Adobe has done a nice job in its space with the products they’ve got. Now, Oracle has got to show it has something.” Albert McKeon (SearchCRM) Published: 25 Jun 2012 : http://searchcrm.techtarget.com/news/2240158644/Oracle-ties-social-CRM-analytics-products-to-customer-experience

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• Conflict Minerals - Design to Compliance

  - by C. Chadwick

  Dr. Christina  Schröder - Principal PLM Consultant, Enterprise PLM Solutions EMEA What does the Conflict Minerals regulation mean? Conflict Minerals has recently become a new buzz word in the manufacturing industry, particularly in electronics and medical devices. Known as the "Dodd-Frank Section 1502", this regulation requires SEC listed companies to declare the origin of certain minerals by 2014. The intention is to reduce the use of tantalum, tungsten, tin, and gold which originate from mines in the Democratic Republic of Congo (DRC) and adjoining countries that are controlled by violent armed militia abusing human rights. Manufacturers now request information from their suppliers to see if their raw materials are sourced from this region and which smelters are used to extract the metals from the minerals. A standardized questionnaire has been developed for this purpose (download and further information). Soon, even companies which are not directly affected by the Conflict Minerals legislation will have to collect and maintain this information since their customers will request the data from their suppliers. Furthermore, it is expected that the public opinion and consumer interests will force manufacturers to avoid the use of metals with questionable origin. Impact for existing products Several departments are involved in the process of collecting data and providing conflict minerals compliance information. For already marketed products, purchasing typically requests Conflict Minerals declarations from the suppliers. In order to address requests from customers, technical operations or product management are usually responsible for keeping track of all parts, raw materials and their suppliers so that the required information can be provided. For complex BOMs, it is very tedious to maintain complete, accurate, up-to-date, and traceable data. Any product change or new supplier can, in addition to all other implications, have an effect on the Conflict Minerals compliance status. Influence on product development  It makes sense to consider compliance early in the planning and design of new products. Companies should evaluate which metals are needed or contained in supplier parts and if these could originate from problematic sources. The answer influences the cost and risk analysis during the development. If it is known early on that a part could be non-compliant with respect to Conflict Minerals, alternatives can be evaluated and thus costly changes at a later stage can be avoided. Integrated compliance management  Ideally, compliance data for Conflict Minerals, but also for other regulations like REACH and RoHS, should be managed in an integrated supply chain system. The compliance status is directly visible across the entire BOM at any part level and for the finished product. If data is missing, a request to the supplier can be triggered right away without having to switch to another system. The entire process, from identification of the relevant parts, requesting information, handling responses, data entry, to compliance calculation is fully covered end-to-end while being transparent for all stakeholders. Agile PLM Product Governance and Compliance (PG&C) The PG&C module extends Agile PLM with exactly this integrated functionality. As with the entire Agile product suite, PG&C can be configured according to customer requirements: data fields, attributes, workflows, routing, notifications, and permissions, etc… can be quickly and easily tailored to a customer’s needs. Optionally, external databases can be interfaced to query commercially available sources of Conflict Minerals declarations which obviates the need for a separate supplier request in many cases. Suppliers can access the system directly for data entry through a special portal. The responses to the standard EICC-GeSI questionnaire can be imported by the supplier or internally. Manual data entry is also supported. A set of compliance-specific dashboards and reports complement the functionality Conclusion  The increasing number of product compliance regulations, for which Conflict Minerals is just one example, requires companies to implement an efficient data and process management in this area. Consumer awareness in this matter increases as well so that an integrated system from development to production also provides a competitive advantage. Follow this link to learn more about Agile's PG&C solution

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