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  • Transferring Microsoft CRM data

    - by notCRMguru
    My boss has asked me to transfer data from the current Microsoft CRM 4.0 server to a new one. I myself haven't used CRM at all. I've done some research and come across various ways to import data from different sources. These methods include using CSV files and Data Maps. This seems very cumbersome and unnecessary since the data is already in a CRM. Would someone please direct to some guides for full/partial data transferral from this current CRM to a new one? Thanks

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  • Alternative to MS Dynamics CRM 4.0?

    - by Trondh
    hi, A customer of mine have been testing a trial of MS CRM 4.0 that I installed for them, but they concluded that it might be a bit heavy for them. I promised them to look into other CRM applications that use SQL Server as the backend and preferably has an Outlook plugin so you can do "CRM Stuff" directly from Outlook. If anyone knows about alternatives, I would appreciate it if you leave a link here!

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  • Google Analytics version 3 - How to apply it correctly?

    - by ephramd
    I've added google analytics to my app with the intention of obtaining information about the screens you and send custom events. I am obtained duplicate content ... Also I get different results: "com.package.app.MainScreen" - 300 views and "Main Screen" - 200 views I am interested to get only follow up with the custom name of the activity and not the package. And in any case, because both show different results? public class MainScreen extends Activity { private static final String GA_PROPERTY_ID = "UA-12345678-9"; private static final String SCREEN_LABEL = "Main Screen"; Tracker mTracker; EasyTracker easyTracker; @Override protected void onCreate(Bundle savedInstanceState) { super.onCreate(savedInstanceState); setContentView(R.layout.main_screen); mTracker = GoogleAnalytics.getInstance(this).getTracker(GA_PROPERTY_ID); mTracker.set(Fields.SCREEN_NAME, SCREEN_LABEL); // For Custom Name from activity mTracker.send(MapBuilder.createAppView().build()); easyTracker = EasyTracker.getInstance(this); // Analytics Events ... easyTracker.send(MapBuilder.createEvent("MainScreen", "Play", category.get(1), null).build()); //AnalyticsEvents ... } @Override public void onStart() { super.onStart(); EasyTracker.getInstance(this).activityStart(this); } @Override public void onStop() { super.onStop(); EasyTracker.getInstance(this).activityStop(this); } } And analytics.xml: <?xml version="1.0" encoding="utf-8" ?> <resources xmlns:tools="http://schemas.android.com/tools" tools:ignore="TypographyDashes"> <!--Replace placeholder ID with your tracking ID--> <string name="ga_trackingId">UA-12345678-9</string> <!--Enable automatic activity tracking--> <bool name="ga_autoActivityTracking">true</bool> <!--Enable automatic exception tracking--> <bool name="ga_reportUncaughtExceptions">true</bool> </resources> Google Analytics Dev Guide

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  • CRM Partner Community Monthly Newsletter

    - by Richard Lefebvre
    Dear CRM Partner, The Oracle EMEA CRM Partner Community Newsletter was broadcasted last Thursday to 2'000 contacts accross EMEA. If you want to be informed about Oracle Programs and Events for CRM partners by receiving this regular newsletter as well as other important communication, please register yourself to the EMEA CRM Community Pages. I look forward to welcome to our Community, Warm regards, Richard Lefebvre - EMEA CRM Partners Program Director

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  • 5 tipologie di consumatori con cui confrontarsi per rendere vincenti le proprie strategie di CRM

    - by antonella.buonagurio(at)oracle.com
    Sono 5 le tipologie di consumatori che  rappresentano 5 differenti modalità di acquisto di cui le aziende devono tenere in considerazione nella pianificazione dei propri piani strategici del 2011. Oltre al "consumatore just-in-time", già citato in un precedente articolo apparso sul Wall Street Journal a Novembre ecco le altre tipologie evidenziate da Lioe Arussy (Strativity Group). Il consumatore alla ricerca degli sconti Il consumatore diffidente Il consumatore timoroso Il consumatore fai-da-te Il consumatore indulgente Per ognuno di queste categorie viene evidenziato il modello di comportamento e il conseguente modello di acquisto. Per saperne di più 

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  • Neuberger Berman Defines CRM Strategy In Asset Management

    - by michael.seback
    Neuberger Berman Defines Front Office Strategy for the New Firm Neuberger Berman is a majority employee-owned independent asset management firm with a heritage dating back to 1939. It provides a range of investment options, wealth planning services, and advice to meet individual needs. It also offers a broad range of financial capabilities and specializes in developing innovative and customized investment solutions for institutions. ... "The Insight team's analysis was critical to helping us assess the strengths and weaknesses of our Siebel implementation. It helped us to come up with our strategic plan for using customer relationship management and business intelligence capabilities." - Roxana Feldmann, Senior Vice President Technology ...Read more.

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  • Automate Your Google Analytics Reporting with Apps Script

    Automate Your Google Analytics Reporting with Apps Script Do you rely on Google Analytics reporting to make sure you're making the most of your web traffic? Does your current process for exporting and analyzing your Analytics data feel clunky? Join Nick Mihailovski and Ikai Lan from the Analytics and Apps Script teams to learn how to integrate Google Analytics with Apps Script and save your sanity in the process. From: GoogleDevelopers Views: 0 2 ratings Time: 30:00 More in Science & Technology

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  • Best Practices Generating WebService Proxies for Oracle Sales Cloud (Fusion CRM)

    - by asantaga
    I've recently been building a REST Service wrapper for Oracle Sales Cloud and initially all was going well, however as soon as I added all of my Web Service proxies I started to get weird errors..  My project structure looks like this What I found out was if I only had the InteractionsService & OpportunityService WebService Proxies then all worked ok, but as soon as I added the LocationsService Proxy, I would start to see strange JAXB errors. Example of the error message Exception in thread "main" javax.xml.ws.WebServiceException: Unable to create JAXBContextat com.sun.xml.ws.model.AbstractSEIModelImpl.createJAXBContext(AbstractSEIModelImpl.java:164)at com.sun.xml.ws.model.AbstractSEIModelImpl.postProcess(AbstractSEIModelImpl.java:94)at com.sun.xml.ws.model.RuntimeModeler.buildRuntimeModel(RuntimeModeler.java:281)at com.sun.xml.ws.client.WSServiceDelegate.buildRuntimeModel(WSServiceDelegate.java:762)at weblogic.wsee.jaxws.spi.WLSProvider$ServiceDelegate.buildRuntimeModel(WLSProvider.java:982)at com.sun.xml.ws.client.WSServiceDelegate.createSEIPortInfo(WSServiceDelegate.java:746)at com.sun.xml.ws.client.WSServiceDelegate.addSEI(WSServiceDelegate.java:737)at com.sun.xml.ws.client.WSServiceDelegate.getPort(WSServiceDelegate.java:361)at weblogic.wsee.jaxws.spi.WLSProvider$ServiceDelegate.internalGetPort(WLSProvider.java:934)at weblogic.wsee.jaxws.spi.WLSProvider$ServiceDelegate$PortClientInstanceFactory.createClientInstance(WLSProvider.java:1039)...... Looking further down I see the error message is related to JAXB not being able to find an objectFactory for one of its types Caused by: java.security.PrivilegedActionException: com.sun.xml.bind.v2.runtime.IllegalAnnotationsException: 6 counts of IllegalAnnotationExceptionsThere's no ObjectFactory with an @XmlElementDecl for the element {http://xmlns.oracle.com/apps/crmCommon/activities/activitiesService/}AssigneeRsrcOrgIdthis problem is related to the following location:at protected javax.xml.bind.JAXBElement com.oracle.xmlns.apps.crmcommon.activities.activitiesservice.ActivityAssignee.assigneeRsrcOrgId at com.oracle.xmlns.apps.crmcommon.activities.activitiesservice.ActivityAssignee This is very strange... My first thoughts are that when I generated the WebService Proxy I entered the package name as "oracle.demo.pts.fusionproxy.servicename" and left the generated types as blank. This way all the generated types get put into the same package hierarchy and when deployed they get merged... Sounds resaonable and appears to work but not in this case..  To resolve this I regenerate the proxy but this time setting : Package name : To the name of my package eg. oracle.demo.pts.fusionproxy.interactionsRoot Package for Generated Types :  Package where the types will be generated to, e.g. oracle.demo.pts.fusionproxy.SalesParty.types When I ran the application now, it all works , awesome eh???? Alas no, there is a serious side effect. The problem now is that to help coding I've created a collection of helper classes , these helper classes take parameters which use some of the "generic" datatypes, like FindCriteria. e.g. This wont work any more public static FindCriteria createCustomFindCriteria(FindCriteria pFc,String pAttributes) Here lies a gremlin of a problem.. I cant use this method anymore, this is because the FindCriteria datatype is now being defined two, or more times, in the generated code for my project. If you leave the Root Package for types blank it will get generated to com.oracle.xmlns, and if you populate it then it gets generated to your custom package.. The two datatypes look the same, sound the same (and if this were a duck would sound the same), but THEY ARE NOT THE SAME... Speaking to development, they recommend you should not be entering anything in the Root Packages section, so the mystery thickens why does it work.. Well after spending sometime with some colleagues of mine in development we've identified the issue.. Alas different parts of Oracle Fusion Development have multiple schemas with the same namespace, when the WebService generator generates its classes its not seeing the other schemas properly and not generating the Object Factories correctly...  Thankfully I've found a workaround Solution Overview When generating the proxies leave the Root Package for Generated Types BLANK When you have finished generating your proxies, use the JAXB tool XJC and generate Java classes for all datatypes  Create a project within your JDeveloper11g workspace and import the java classes into this project Final bit.. within the project dependencies ensure that the JAXB/XJC generated classes are "FIRST" in the classpath Solution Details Generate the WebServices SOAP proxies When generating the proxies your generation dialog should look like this Ensure the "unwrap" parameters is selected, if it isn't then that's ok, it simply means when issuing a "get" you need to extract out the Element Generate the JAXB Classes using XJC XJC provides a command line switch called -wsdl, this (although is experimental/beta) , accepts a HTTP WSDL and will generate the relevant classes. You can put these into a single batch/shell script xjc -wsdl https://fusionservername:443/appCmmnCompInteractions/InteractionService?wsdlxjc -wsdl https://fusionservername443/opptyMgmtOpportunities/OpportunityService?wsdl Create Project in JDeveloper to store the XJC "generated" JAXB classes Within the project folder create a filesystem folder called "src" and copy the generated files into this folder. JDeveloper11g should then see the classes and display them, if it doesnt try clicking the "refresh" button In your main project ensure that the JDeveloper XJC project is selected as a dependancy and IMPORTANT make sure it is at the top of the list. This ensures that the classes are at the front of the classpath And voilà.. Hopefully you wont see any JAXB generation errors and you can use common datatypes interchangeably in your project, (e.g. FindCriteria etc)

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  • Unable to add CRM 2011's Organization service as Service Reference to VS project

    - by Scorpion
    I have problem accessing Organization Service when I try to add it as a Service Reference in Visual Studio. However, I can Access the Service in browser. I have tried to add OrganizationData service and there is no issue with that. An Error occurred while attempting to find service at 'http://xxxxxxxx/xxxxx/XRMServices/2011/Organization.svc'. Error Details There was an error downloading 'http://xxxxxxxx/xxxxx/XRMServices/2011/Organization.svc/_vti_bin/ListData.svc/$metadata'. The request failed with HTTP status 400: Bad Request. Metadata contains a reference that cannot be resolved: 'http://xxxxxxxx/xxxxx/XRMServices/2011/Organization.svc'. Metadata contains a reference that cannot be resolved: 'http://xxxxxxxx/xxxxx/XRMServices/2011/Organization.svc'. If the service is defined in the current solution, try building the solution and adding the service reference again.

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  • Performing complex query with Dynamics CRM 4.0

    - by dub
    Hi, I have two custom entites, Product and ProductType, linked together in many-to-one relationship. Product has a lookup field to ProductType. I'm trying to write a query to fetch Type1 products with a price over 100, and Type2 products with a price lower than 100. Here's how I would do it in SQL : select * from Product P inner join ProductType T on T.Id = P.TypeId where (T.Code = 'Type1' and P.Price >= 100) or (T.Code = 'Type2' and P.Price < 100) I can't figure out a way to build a QueryExpression to do exactly that. I know I could do it with two queries, but I'd like to minimize roundtrips to the server. Is there a way to perform that query in only one operation ? Thanks!

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  • SaaS?CRM?????????????????????

    - by junko.ishikawa
    ????SaaS?CRM????????????Oracle CRM On Demand R17???????????????????????????????SaaS??????????????? CRM?????????SaaS??????????????????????????????????CRM???????????????????????????????????????????? ??????????????????????????????·???????????? CRM??????????????????????????????????

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  • ???????????CRM???????????????????

    - by junko.ishikawa
    ??????????????????·??????????TRILLIUM????????????????????????????SaaS?CRM?Oracle CRM On Demand?????????????????????????????????? CRM??????????????????????????????????????????????????????????????????????????????????????????????????????????????? ???????CRM?????????????????????????CRM??????????????????????????????????????????????????????????

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  • Identifying test machines in analytics logs

    - by RTigger
    We're just beginning to add analytics to our SaaS application, to begin (among other things) billing clients based on usage. The problem we're running into is there's a few circumstances where our support team will simulate a log in into production to try to reproduce reported issues with a client's configuration. When they log in, an entry will be made into our analytics logs that their specific account has logged in, which we use to calculate billing. A few ideas we had to solve this: 1) We log IP addresses as well as machine keys for each PC that logs in - we could filter out known IP addresses and/or machine keys belonging to support. The drawback is we have to maintain a list of keys / addresses manually. 2) If support (or anyone else internal) runs our application in debug mode (as opposed to release), it will not report analytics. This is fine, as long as support / anyone else remembers to switch to debug mode. 3) Include some sort of reg key / similar setting required to be set when configuring a production system in order to send analytics. Again, fine, as long as our infrastructure team remembers to set the reg key or setting. All of these approaches require some sort of human involvement, which we all know can be iffy at best. Has anyone run into a similar situation? Is there an automated approach to this problem? (PS Of course, we shouldn't be testing in production, but there are a few one-off instances with customer set up that we can't reproduce without logging in as them in production. This is the only time we do so, and this is the case I'm talking about in this question.)

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  • How do I find information on who links to my sites?

    - by bobdobbs
    I'm trying to figure out if there's a free way to get information on backlinks to my site. I've had webmaster tools and google analytics set up for years. But I can't find access to data about site backlinks in either toolset. Webmaster tools, under 'traffic'-'links to your site' gives me the same message for all of my sites: "No data available". I haven't been able to find anything in GA that gives any information on backlinks. I've heard of using "links:" as an operator in google search, but for each of my sites, this returns either zero or very few results in cases when I know I have many backlinks. Most of the links simple aren't shown. My thinking is that google maintains a graph of who links to my site, so I figured that they might let me see it. But I can't figure out how. I've found this tool on a spammy website: http://www.backlinkwatch.com. It offers more data than google on my backlines, and offers more results in exchange for a paid subscription. The data it offers for free looks good, but the results are limited and the site has popups and obnoxious ads. So, in short: how do I get data on who links to me? Is there a free way?

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  • Analytics on Mobile Phones

    - by Samuh
    Tracking events and setting up Analytics for Websites seems easy. You create an account with one of the Analytics service providers like Google. They give you javascript code that you embed in your pages (whichever event you wish to track) and voila..you're done. I have written a native application for Android phones, which is actually an adaptation of the actual web site. Now, I am required to setup Analytics and tracking for this native application. Question: How to do this on Mobile phones from within a native application? We have Java Script code that works for the original web site. Is there a way to incorporate that in the native application? I know Android supports Java Script via WebViews(Webkit);my application does not have webviews and it is native. Also, I have not worked on JavaScript since school so excuse me if I sound naive. Thanks.

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  • The Inside View on InsideView

    - by steve.diamond
    Call me a mooch. One of my favorite things about the Sales 2.0 conference held in San Francisco a couple of weeks ago was the venue (Four Seasons Hotel) and the food. But higher on the list was the quality of companies and people who attended. Our peer and 2.0 impresario Ken Pulverman used his trusty new Kodak Zi8 to capture a medley of elevator pitches from vendors who exhibited at the conference. We had many "FOOCROD" in attendance (Friends of Oracle CRM On Demand). And we love our friends. But we particularly liked this pitch from Tom Gwynn of InsideView, showcasing the value proposition of SalesView combined with Oracle CRM On Demand.

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  • Oracle Makes Social Services More Effective

    - by michael.seback
    By Brendan B. Read, TMCnet.com, April 5, 2010 Oracle Makes Social Services More Effective with New Oracle Social Services Suite Overworked, with too frequently heart-wrenching cases yet cash-strapped, social service agencies now have a new solution that has been expressly designed to help them accomplish more for their clients with the same resources. Oracle's Oracle Social Services Suite provides them with a complete, open and integrated platform for eligibility and case management to simplify eligibility determination increase caseworker efficiency and improve program effectiveness. The Social Services Suite also includes updated versions of Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10. Here are the Oracle Social Services Suite and Siebel CRM Public Sector 8.2 features and benefits: read the article here.

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  • Customer Centricity: It's Not Easy, But Worth It

    - by tony.berk
    Defining customer centricity is relatively easy: focusing on the customer and their experiences and interactions with your company. Implementing a customer centric strategy is not so easy. We've highlighted customers who have focused on their customers and experienced great success including SJ, the Swedish rail operator, and Vopak, the world's largest provider of conditioned storage facilities for bulk liquids. In this interview with Stuart Lennie, President, Volvo IT, North America and VP, Volvo's Global Sales to Order Solutions Unit, we get the opportunity to learn from another company that is not just talking about the customer, but actually implementing the significant strategic shifts required to become customer centric. Volvo has developed a vision, a strategy and a methodology to keep existing customers by understanding what is important to them. To see other customer success stories, visit Siebel CRM Success. Click here, to learn more about Oracle's CRM products.

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  • Demographics and Interests reports

    - by Dyf
    I have an issue with Google Analytics, can't seem to find a guide how to activate Demographics and Interests reports. I am using the new version of analytics (Universal Analytics) and the script code looks something like this: (function (i, s, o, g, r, a, m) { i['GoogleAnalyticsObject'] = r; i[r] = i[r] || function () { (i[r].q = i[r].q || []).push(arguments) }, i[r].l = 1 * new Date(); a = s.createElement(o), m = s.getElementsByTagName(o)[0]; a.async = 1; a.src = g; m.parentNode.insertBefore(a, m) })(window, document, 'script', '//www.google-analytics.com/analytics.js', 'ga'); But the guide i found on googles page (https://support.google.com/analytics/answer/2819948?hl=sv) is for the old version (Classis Analytics). Anyone know how i can activate this on Universal Analytics or is this even possible? Thanks!

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  • UK Partner Briefing – Business Analytics - 24 Sept 2012

    - by Mike.Hallett(at)Oracle-BI&EPM
    Monday 24th September 2012 - Oracle City Office, London Register Here for this important, free briefing Oracle Partners are invited to attend this Business Analytics Partner Briefing on 24th September 2012 in Oracle’s London Moorgate Offices with Particular focus on Exalytics, Endeca and, BI Mobile. Who should attend? Oracle Business Analytics is one of our fastest growing product lines, hence this briefing will be of value to any executives looking for new business opportunities or extending their existing Analytics line of business Background This half day event will inform you of Oracle's Business Analytics strategy, how your organisation can gain commercial advantage from reselling and deploying Oracle's BI portfolio, and the tools and resources to support your sales engagements. Agenda 13:45 – Registration, Coffee, and iPad set up 14:30 – Briefing Commences: Welcome & Introduction to the Business Analytics FY13 Strategy from Mike Pell, VP UK Business Analytics Sales 15:15 – Exalytics: Speed of Thought Analytics 16:00 – Mobile BI & Endeca 16:45 – Event Wrap-up and Q&A 17:00 – Meet the UK BI Sales Team: Networking Please note – If you have an iPad please bring it with you to the session, as we will be helping to set these up with BI Mobile from 13:45 onwards. Click here to register now for this briefing for Oracle Partners. Best regards, Mike Pell                                  Duncan Fitter                           Mike Thompson VP UK Analytics Sales             BA Business Development       Alliances & Channels

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  • Can I make Google Analytics set its cookies on just a subdomain? (I.e. www.domain.com, not domain.com)

    - by Paul D. Waite
    I’m using Google Analytics on a site — let’s call it www.domain.com. My Google Analytics website profile is for www.domain.com, and my only report is set up for www.domain.com. Requests to domain.com redirect permanently to www.domain.com. I’ve got the regular Analytics JavaScript on my index page for the domain. For some reason, it seems to be setting its cookies for domain.com instead of www.domain.com. This is unfortunate, as I’ve got cdn.domain.com set up as a CDN using Amazon Cloudfront, so I’d rather not have useless cookies (Analytics seems to set four cookies) cluttering up those requests. How can I make Analytics set cookies for www.domain.com instead of domain.com?

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  • The Connected Company: WebCenter Portal - Feedback - Analytics and Polls

    - by Michael Snow
    Evernote Export body, td { }Guest Post by: Mitchell Palski, Staff Sales Consultant The importance of connecting peers has been widely recognized and socialized as a critical component of employee intranets. Organizations are striving to provide mediums for sharing knowledge and improving awareness across their enterprise. Indirectly, the socialization of your enterprise should lead to cost savings and improved product/service quality. However, many times the direct effects of connecting an organization’s leadership with its employees are overlooked. Oracle WebCenter Portal can help you bridge that gap by gathering implicit and explicit feedback. Implicit Feedback Through Usage Analytics Analytics allows administrators to track and analyze WebCenter Portal traffic and usage. Analytics provides the following basic functionality: Usage Tracking Metrics: Analytics collects and reports metrics of common WebCenter Portal functions, including community and portlet traffic. Behavior Tracking: Analytics can be used to analyze WebCenter Portal metrics to determine usage patterns, such as page visit duration and usage over time. User Profile Correlation: Analytics can be used to correlate metric information with user profile information. Usage tracking reports can be viewed and filtered by user profile data such as country, company or title. Usage analytics help measure how users interact with website content – allowing your IT staff and business analysts to make informed decisions when planning development for your next intranet enhancement. For example: If users are not accessing your Announcements page and missing critical information that they need to be aware of, you may elect to use graphical links on the home page to direct more users to that page. As a result, the number of employee help-requests to HR decreases. If users are not accessing your News page to read recent articles, you may elect to stop spending as much time updating the page with new stories and cut costs in your communications department. You notice that there is a high volume of users accessing the Employee Dashboard page so your organization decides to continue making personalization enhancements to the page and investing in the Portal tool that most users are accessing. Usage analytics aren’t necessarily a new concept in the IT industry. What sets WebCenter Portal Analytics apart is: Reports are tailored for WebCenter specific tools Report can be easily added to a page as simple as a drag-and-drop Explicit Feedback Through Polls WebCenter Portal users can create, edit, take, and analyze online polls. With polls, you can survey your audience (such as their opinions and their experience level), check whether they can recall important information, and gather feedback and metrics. How many times have you been involved in a requirements discussion and someone has asked a question similar to “Well how do you know that no one likes our home page?” and the response is “Everyone says they hate it! That’s all anyone complains about.” No one has any measurable, quantifiable metric to gauge user satisfaction. Analytics measure usage, but your organization also needs to measure the quality of your portal as defined by the actual people that use it. With that information, your leadership can make informed decisions that will not only match usage patterns but also relate to employees on a personal level. The end result is a connection between employees and leadership that gives everyone in the organization a sense of ownership of their Portal rather than the feeling of development decisions being segregated to leadership only. Polls can be created and edited through the Poll Manager: Polls and View Poll Results can easily be added to a page through drag-and-drop. What did we learn? Being a “connected” company doesn’t just mean helping employees connect with each other horizontally across your enterprise. It also means connecting those employees to the decisions that affect their everyday activities. Through WebCenter Portal Usage Analytics and Polls, any decision that is made to remove a Portal page, update a Portal page, or develop new Portal functionality, can be justified by quantifiable metrics. Instead of fielding complaints and hearing that your employees don’t have a voice, give those employees a voice and listen!

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  • Using Google Analytics to track Usernames

    - by DrStalker
    We have a SharePoint Installation (MOSS, IIS 7.0, Windows Authentication, Windows 2008) and Google Analytics has been installed to track site usage. The site is an intranet site, and all users are authenticated before gaining access. Is there any way in Google Analytics to track user information so we can see details of the login names of who is accessing content?

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  • Découvrir la nouvelle génération CRM ? Connectez-vous au Customer Concepts TV le 24 april 2012

    - by Kinoa
    Accélérer votre stratégie commerciale  Les entreprises doivent repenser leurs processus de vente, optimiser leur performance, augmenter la productivité des équipes et se concentrer sur les opportunités à plus fort potentiel. Danny Rippon, Oracle CRM Solutions Sales Development Director, souhaite partager avec vous la stratégie gagnante dans cette video : la nouvelle génération de CRM. Vous y trouverez des conseils avisés pour tirer au maximum profit de votre CRM. Rejoignez-nous sur Customer Concepts TV ! Pour en savoir plus, visionnez cette video :

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