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  • GDD-BR 2010 [0B] Maps API V3: New Features and How to Use them

    GDD-BR 2010 [0B] Maps API V3: New Features and How to Use them Speaker: Ossama Alami Track: Google APIs Time slot: B [11:15 - 12:00] Room: 0 Level: 201 The Javascript Maps API v3 is the future of the Google Maps API. Come learn why we built it, how to use it and about some exciting new features not available in V2. From: GoogleDevelopers Views: 2 0 ratings Time: 43:37 More in Science & Technology

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  • Novell: 20 chances to reinvent itself

    <b>The Open Road:</b> "Novell, once the king of the software world, is like that. Over the years it has built up a broad portfolio of software (with associated revenue streams) in repeated attempts to regain its glory days. That portfolio now stifles its ability to focus on other areas with the most promise."

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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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  • Windows Web Hosting: Why Go There?

    I work in the IT field over the last six years. I';ve always been confused about web hosting, especially on the types of hosting. This always used to confuse me, what is the best Linux or Windows? M... [Author: Danny Higson - Web Design and Development - June 09, 2010]

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  • These Are Obvious Advantages and Disadvantages to Static As Well As Dynamic Sites

    You can find mostly these types of websites that are mostly developed these days and they are static sites as well as dynamic sites because there is various importance of each of these techniques. Which one you are going to opt should be as per your requirements for your website and generally if you want a website that is going to generate revenue with PPC or affiliate programs then you should go with a static site but in case you wish to create a website that will be more appealing to audience with more interactivity then a dynamic site...

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  • Developing Documentation During System Development

    System documentation and user documentation are the two types of documents. System documentation is required for better understanding and maintenance of the application software. User documentation i... [Author: Narain Balchandani - Computers and Internet - September 03, 2009]

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  • The SEO Checklist

    How many times have we heard the complaint that somebody owned a fantastic website, did excellent onsite optimization, built up hundreds to thousands of relevant back links but had nothing to show for his results? He was simply not ranking anywhere on the face of any of the search engines for his targeted keywords.

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  • Is return-type-(only)-polymorphism in Haskell a good thing?

    - by dainichi
    One thing that I've never quite come to terms with in Haskell is how you can have polymorphic constants and functions whose return type cannot be determined by their input type, like class Foo a where foo::Int -> a Some of the reasons that I do not like this: Referential transparency: "In Haskell, given the same input, a function will always return the same output", but is that really true? read "3" return 3 when used in an Int context, but throws an error when used in a, say, (Int,Int) context. Yes, you can argue that read is also taking a type parameter, but the implicitness of the type parameter makes it lose some of its beauty in my opinion. Monomorphism restriction: One of the most annoying things about Haskell. Correct me if I'm wrong, but the whole reason for the MR is that computation that looks shared might not be because the type parameter is implicit. Type defaulting: Again one of the most annoying things about Haskell. Happens e.g. if you pass the result of functions polymorphic in their output to functions polymorphic in their input. Again, correct me if I'm wrong, but this would not be necessary without functions whose return type cannot be determined by their input type (and polymorphic constants). So my question is (running the risk of being stamped as a "discussion quesion"): Would it be possible to create a Haskell-like language where the type checker disallows these kinds of definitions? If so, what would be the benefits/disadvantages of that restriction? I can see some immediate problems: If, say, 2 only had the type Integer, 2/3 wouldn't type check anymore with the current definition of /. But in this case, I think type classes with functional dependencies could come to the rescue (yes, I know that this is an extension). Furthermore, I think it is a lot more intuitive to have functions that can take different input types, than to have functions that are restricted in their input types, but we just pass polymorphic values to them. The typing of values like [] and Nothing seems to me like a tougher nut to crack. I haven't thought of a good way to handle them. I doubt I am the first person to have had thoughts like these. Does anybody have links to good discussions about this Haskell design decision and the pros/cons of it?

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  • Search Engine Optimization - Why?

    What I intend to cover is basically: Why does one need to utilize SEO for their site. Starting off, I want to attempt to group the potential readers of this article into a number of categories: 1) Those that have no knowledge of these types of marketing and/or basic web knowledge. 2) Those that have a good website, just never required SEO services.

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  • How to convince boss to start using Codeigniter or YII at work?

    - by mahen23
    Hello, i work for a web development company and during the one year i have spent here, there were no improvements in the technologies we used to built our websites. I introduced jquery to them (buying the Novice to Ninja by Sitepoint) and now, i want to get rid of all these crappy PHP from scratch and use a PHP framework instead. So what reasoning i can use to convince my boss to switch, and how to convice the other developers too?

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  • ISO Format

    One of the most common file types used in the distribution of software over the Internet is the .ISO format; these single files contain within them an exact copy of an entire CD or DVD disc. They are... [Author: Chris Holgate - Computers and Internet - April 05, 2010]

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  • How to get HDMI sound work on a basic 12.04 install?

    - by Gubuntu
    I have just installed Ubuntu 12.04 (Precise) and am using it on my TV. The HDMI sound doesn't work. All I have installed is: The preinstalled codecs and other software, a KDE game called KsirK, Supertuxkart, and GIMP 2.8. I am using a custom built computer, and a LG TV. My processor is Pentium(R) Dual-Core CPU E5200 @ 2.50GHz dual core, OS is 32-bit, and I have 1.7GB of ram (after having to remove one stick due to failure).

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  • good c++ editor [closed]

    - by romani
    I'm going to teach teenagers some C++ code. I need an editor which is simple and has built in compiler. We tried CodeBlocks but when we installed it in the machines, the text got reversed, I'm not sure what the reaoson is. I would be great if the file size of the editor will not be large. We need just simple features: -Text highlight. -Compile and run. -easy to use -Should run on Windows XP.

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  • World Backup Day

    This Saturday is World Backup Day, and with this in mind, Red Gate's Brian Harris talks about SQL Backup 7 and why they want to make backup verification a focus for more DBAs. What are your servers really trying to tell you? Find out with new SQL Monitor 3.0, an easy-to-use tool built for no-nonsense database professionals.For effortless insights into SQL Server, download a free trial today.

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  • Shared Web Hosting Services India

    Once the website is developed and designed thoroughly, the next best step that ought to be done is having it hosted over the internet. There are many service providers offering various types of hosti... [Author: John Anthony - Computers and Internet - May 18, 2010]

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  • HTG Explains: Why Do So Many Apps Want to Send Usage Statistics, and Should I Let Them?

    - by Chris Hoffman
    Many programs want to send usage statistics, error logs, and crash reports — data about how you use the application and what problems occurred — to their servers. Some people disable these options, but should you? We’ll look at the exact types of data applications want to send, what developers do with it, whether any sensitive personal data is being passed along, and the advantages and disadvantages to enabling these options.    

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