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  • Low level programming - what's in it for me?

    - by back2dos
    For years I have considered digging into what I consider "low level" languages. For me this means C and assembly. However I had no time for this yet, nor has it EVER been neccessary. Now because I don't see any neccessity arising, I feel like I should either just schedule some point in time when I will study the subject or drop the plan forever. My Position For the past 4 years I have focused on "web technologies", which may change, and I am an application developer, which is unlikely to change. In application development, I think usability is the most important thing. You write applications to be "consumed" by users. The more usable those applications are, the more value you have produced. In order to achieve good usability, I believe the following things are viable Good design: Well-thought-out features accessible through a well-thought-out user interface. Correctness: The best design isn't worth anything, if not implemented correctly. Flexibility: An application A should constantly evolve, so that its users need not switch to a different application B, that has new features, that A could implement. Applications addressing the same problem should not differ in features but in philosophy. Performance: Performance contributes to a good user experience. An application is ideally always responsive and performs its tasks reasonably fast (based on their frequency). The value of performance optimization beyond the point where it is noticeable by the user is questionable. I think low level programming is not going to help me with that, except for performance. But writing a whole app in a low level language for the sake of performance is premature optimization to me. My Question What could low level programming teach me, what other languages wouldn't teach me? Am I missing something, or is it just a skill, that is of very little use for application development? Please understand, that I am not questioning the value of C and assembly. It's just that in my everyday life, I am quite happy that all the intricacies of that world are abstracted away and managed for me (mostly by layers written in C/C++ and assembly themselves). I just don't see any concepts, that could be new to me, only details I would have to stuff my head with. So what's in it for me? My Conclusion Thanks to everyone for their answers. I must say, nobody really surprised me, but at least now I am quite sure I will drop this area of interest until any need for it arises. To my understanding, writing assembly these days for processors as they are in use in today's CPUs is not only unneccesarily complicated, but risks to result in poorer runtime performance than a C counterpart. Optimizing by hand is nearly impossible due to OOE, while you do not get all kinds of optimizations a compiler can do automatically. Also, the code is either portable, because it uses a small subset of available commands, or it is optimized, but then it probably works on one architecture only. Writing C is not nearly as neccessary anymore, as it was in the past. If I were to write an application in C, I would just as much use tested and established libraries and frameworks, that would spare me implementing string copy routines, sorting algorithms and other kind of stuff serving as exercise at university. My own code would execute faster at the cost of type safety. I am neither keen on reeinventing the wheel in the course of normal app development, nor trying to debug by looking at core dumps :D I am currently experimenting with languages and interpreters, so if there is anything I would like to publish, I suppose I'd port a working concept to C, although C++ might just as well do the trick. Again, thanks to everyone for your answers and your insight.

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  • Inappropriate Updates?

    - by Tony Davis
    A recent Simple-talk article by Kathi Kellenberger dissected the fastest SQL solution, submitted by Peter Larsson as part of Phil Factor's SQL Speed Phreak challenge, to the classic "running total" problem. In its analysis of the code, the article re-ignited a heated debate regarding the techniques that should, and should not, be deemed acceptable in your search for fast SQL code. Peter's code for running total calculation uses a variation of a somewhat contentious technique, sometimes referred to as a "quirky update": SET @Subscribers = Subscribers = @Subscribers + PeopleJoined - PeopleLeft This form of the UPDATE statement, @variable = column = expression, is documented and it allows you to set a variable to the value returned by the expression. Microsoft does not guarantee the order in which rows are updated in this technique because, in relational theory, a table doesn’t have a natural order to its rows and the UPDATE statement has no means of specifying the order. Traditionally, in cases where a specific order is requires, such as for running aggregate calculations, programmers who used the technique have relied on the fact that the UPDATE statement, without the WHERE clause, is executed in the order imposed by the clustered index, or in heap order, if there isn’t one. Peter wasn’t satisfied with this, and so used the ingenious device of assuring the order of the UPDATE by the use of an "ordered CTE", based on an underlying temporary staging table (a heap). However, in either case, the ordering is still not guaranteed and, in addition, would be broken under conditions of parallelism, or partitioning. Many argue, with validity, that this reliance on a given order where none can ever be guaranteed is an abuse of basic relational principles, and so is a bad practice; perhaps even irresponsible. More importantly, Microsoft doesn't wish to support the technique and offers no guarantee that it will always work. If you put it into production and it breaks in a later version, you can't file a bug. As such, many believe that the technique should never be tolerated in a production system, under any circumstances. Is this attitude justified? After all, both forms of the technique, using a clustered index to guarantee the order or using an ordered CTE, have been tested rigorously and are proven to be robust; although not guaranteed by Microsoft, the ordering is reliable, provided none of the conditions that are known to break it are violated. In Peter's particular case, the technique is being applied to a temporary table, where the developer has full control of the data ordering, and indexing, and knows that the table will never be subject to parallelism or partitioning. It might be argued that, in such circumstances, the technique is not really "quirky" at all and to ban it from your systems would server no real purpose other than to deprive yourself of a reliable technique that has uses that extend well beyond the running total calculations. Of course, it is doubly important that such a technique, including its unsupported status and the assumptions that underpin its success, is fully and clearly documented, preferably even when posting it online in a competition or forum post. Ultimately, however, this technique has been available to programmers throughout the time Sybase and SQL Server has existed, and so cannot be lightly cast aside, even if one sympathises with Microsoft for the awkwardness of maintaining an archaic way of doing updates. After all, a Table hint could easily be devised that, if specified in the WITH (<Table_Hint_Limited>) clause, could be used to request the database engine to do the update in the conventional order. Then perhaps everyone would be satisfied. Cheers, Tony.

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  • Tap Into Tier 1 ERP

    - by Christine Randle
    By: Larry Simcox, Senior Director, Accelerate Corporate Programs     Your customers aren’t satisfied with so-so customer service. Your employees aren’t happy with below average salaries.   So why would you settle for second-rate or tier 2 ERP?   A recent report from Nucleus Research found that usability improvements and rapid implementation tools are simplifying deployments, putting tier 1 enterprise applications well within reach for midsize companies. So how can your business tap into the power of tier 1 ERP? And what are the best ways to manage a deployment?   The Reputation of ERP Implementations Overhauling internal operations and implementing ERP can be a challenging endeavor for organizations of all sizes. Midsize companies often shy away from enterprise-class ERP, fearing complexity, limited resources and perceived challenging deployments. Many forward thinking executives experienced ERP implementations in the late 90s and early 2000s and embrace a strategy to grow their business by investing in a foundation for innovation and growth via ERP modernization projects.   In recent years there has been a strong consumerization of IT with enterprise applications and their delivery methods evolving to become more user-friendly.  Today, usability improvements and modern implementation tools have made top-tier ERP solutions more accessible for growing companies. Nucleus found that because enterprise-class software can now be rapidly deployed, the payback is quicker, the risks are lower, the software is less disruptive and overall, companies can differentiate themselves from their competitors and achieve more success with the advantages these types of systems deliver.   Tapping into the power of tier 1 ERP can be made much easier with Oracle Accelerate solutions. Created by Oracle's expert partners and reviewed by Oracle, Oracle Accelerate solutions are simple to deploy, industry-specific, packaged solutions that provide a fast time to benefit, which means getting the right solution in place quickly, inexpensively with a controlled scope and predictable returns.   How are growing midsize companies successfully deploying tier 1 ERP? According to Nucleus Research, companies can increase success in their tier 1 ERP deployments by limiting customization, planning a rapid go-live, bettering communication across departments, and considering different delivery options. Oracle Accelerate solutions incorporate industry best practices and encourage rapid deployments. And even more, Nucleus found customers deploying tier 1 ERP with Oracle that had used Oracle Business Accelerators, Oracle’s rapid implementation tools, reduced the time to deploy Oracle E-Business Suite by at least 50 percent.   Industrial manufacturer L.H. Dottie is one company that needed ERP with enhanced capabilities to support its growth and streamline business processes. Using out-of-the-box configuration of Oracle E-Business Suite modules (provided by Oracle Business Accelerators and delivered by Oracle Partner C3 Business Solutions), L.H. Dottie was able to speed its implementation and went live in just six and a half months. With tier 1 ERP, the company was able to grow and do its business better, automating a variety of processes, accelerating product delivery and gaining powerful data analysis capabilities that helped drive its business into further regions. See more details about their ERP implementation here.   Tier 1 enterprise-class applications have proven to boost the success of Oracle’s midsize customers. As Nucleus Research iterates, companies poised for growth or seeking to compete against larger competitors absolutely can tap into the power of tier 1 ERP and position themselves as enterprise-class through leveraging Oracle Accelerate solutions.   You can learn more here about The Evolving Business Case for Tier - 1 ERP in Midsize Companies in our exclusive webcast with Nucleus.   ###  

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  • Partner Blog: Hub City Media Introduces iPad Application for Oracle Identity Analytics

    - by Tanu Sood
    About the Writer:Steve Giovannetti is CTO of Hub City Media, Inc., a company that specializes in implementation and product development on the Oracle Identity Management platform. Recently, Hub City Media announced the introduction of iPad application IdentityCert for Oracle Identity Analytics. This post explore the business use cases and application of IdentityCert.Hub City Media(HCM) has been deploying certification solutions based on Oracle Identity Analytics since it first appeared on the market as Vaau RBACx. With each deployment we've seen the same pattern repeat time and time again:1. Customers suffering under the weight of manual access certification regimens deploy Oracle Identity Analytics (OIA) for automated certification. 2. OIA improves the frequency, speed, accuracy, and participation of certifications across the organization. 3. Then the certifiers, typically managers and supervisors, ask, “Is there any easier way to do these certifications offline?”The current version of OIA has a way to export certification data to a spreadsheet.  For some customers, we've leveraged this feature and combined it with some of our own custom code to provide a solution based on spreadsheet exports and imports.  Customers export the certification to Microsoft Excel, complete it, and then import the spreadsheet to OIA. It worked well for offline certification, but if the user accidentally altered the format of the spreadsheet, the import of the data could fail. We were close to a solution but it wasn’t reliable.Over the past few years, we've seen the proliferation of Apple iOS devices, specifically the iPhone and iPad, in the enterprise.  As our customers were asking for offline certification, we noticed the same population of users traditionally responsible for access certification, were early adopters of the iPad. The environment seemed ideal for us to create an iPad application to support offline certifications using Oracle Identity Analytics. That’s why we created IdentityCert™.IdentityCert allows users to view their analytics dashboard, complete user certifications, and resolve policy violations with OIA, from their iPads.The current IdentityCert analytics dashboard displays the same charts that are available in the Oracle Identity Analytics product. However, we plan to expand the number of available analytics in future releases.The main function of IdentityCert is user certification which can be performed quickly and efficiently using a simple touch interface. Managers tap into a certification, use simple gestures to claim users and certify their access.  Certifications can be securely downloaded to IdentityCert and can be completed with or without a network connection. The user can upload the completed certifications once they are connected to a cellular or wi-fi network.Oracle Identity Analytics can generate policy violation notifications based on detective scans of identity warehouse or via preventative analysis of identity access requests. IdentityCert allows users to view all policy violations, resolve, or delegate them to appropriate users. IdentityCert also analyzes the policy violation expression and produces more human friendly descriptions of the policy violation which improves the ability of users to resolve the violation. IdentityCert can be deployed quickly into a customer's environment. It is deployed with Hub City Media's ID Services to connect Oracle Identity Analytics securely with the iPad application.Oracle Identity Management 11g R2 is an important evolutionary release. Oracle's Identity Management suite has more characteristics of a cohesive platform. This platform provides an integrated set of identity services that can be used to protect, manage, and audit security within the enterprise. At HCM we take the platform concept a step further and see it as an opportunity to create unique solutions for Oracle Identity Management customers. IdentityCert is our commitment to this platform. You can download IdentityCert from the Apple iOS App Store today. It includes a demo dataset that you can use to explore the functions of the product without any server infrastructure. Download it. Give it a try. We would appreciate your interest and welcome any feedback.Resources:Press Release: Hub City Media Introduces iPad Application IdentityCert™ for Oracle Identity AnalyticsApp Store Download: http://bit.ly/IdentityCertOracle Identity Governance Suite

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  • SQLAuthority News – Who I Am And How I Got Here – True Story as Blog Post

    - by pinaldave
    Here are few of the sample questions I get every day? “Give me shortcut to become superstar?” “How do I become like you?” “Which book I should read so I know everything?” “Can you share your secret to be successful? I want to know it but do not share with others.” There is generic answer I always give is to work hard and read good educational material or watch good online videos. One of the emails really caught my attention. It was from a friend and SQL Server Expert John Sansom (Blog | Twitter). He wrote if I would like to share my story with the world about “Who I am and How I got Here”. I was very much intrigued with his suggestion. John is one guy I respect a lot. Every single topic he writes, I read it with dedication. I eagerly wait for his Weekly Summary of Best SQL Links. If you have not read them, you are missing something out. Writing a guest post for him was like walking in memory lane. I remembered the time when I was beginning my career and I was bit overconfident and bit naive. I had my share of mistakes when I started my career. As time passed by I realize the truth. Well, we all do mistakes. Though, I am proud that as soon as I know my mistakes I corrected them. I never acted on impulse or when I am angry. I think that alone has helped me analysis the situation better and become better human being. During the course, I have lost my ego and it is replaced by passion. I am much more happy and successful in my work. Quite often people ask me if I am always online and wether I have family or not. Honestly, I am able to work hard because of my family. They support me and they encourage me to be enjoy in what I do. They support everything I do and personally, I do not miss a single occasion to join them in daily chores of fun. If there was a shortcut to success – I want know. I learnt SQL Server hard way and I am still learning. There are so many things, I have to learn. There is not enough time to learn everything which we want to learn. I am constantly working on it every day. I welcome you to join my journey as well. Please join me with my journey to learn SQL Server – more the merrier. I have written a story of my life as a guest post.  Read Here: A Journey to SQL Authority Special thanks to John Sansom (Blog | Twitter) for giving me space to talk my story. Indeed I am honored. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: About Me, Best Practices, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • UPK Hands-on Labs at OHUG

    - by Karen Rihs
    Going to OHUG, June 18-22? Be sure to attend one or more UPK hands-on labs! Choose from Basic, Advanced, What's New, and Prebuilt Content!   Oracle User Productivity Kit 11.1 Workshop – Basic Stephen Armbruster, Oracle Corporation June 19, 2012, 11:00 a.m. – 12:00 p.m. June 20, 2012, 4:30 – 5:30 p.m. The User Productivity Kit (UPK) is a comprehensive, cost-effective, customizable solution that helps your organization quickly create the critical documentation, training, and support materials needed to drive project team and user productivity throughout the lifecycle of your software. The User Productivity Kit provides system process documentation, user acceptance test scripts, comprehensive instructor-led training materials, web-based training materials, role-based performance support, and complete documentation. Also provided is the UPK Developer, which serves as a single-source development and customization tool to enable rapid content creation and customization. The User Productivity Kit delivers: Business process documentation for fit-gap analysis - providing time and cost savings that jump-start your implementation or upgrade User Acceptance test scripts to help test applications prior to go-live State-of-the-art instructional design tools to rapidly build and tailor documentation, instructor-led training materials, and web-based training to fit organizational needs Live-application performance support with transactional and procedural information to maximize user efficiency. By registering for this hands-on UPK workshop, participants will use UPK to build an application job aid and simulation that can be used as performance support for the application. But hurry, space is limited! Oracle User Productivity Kit 11.1 Workshop – Advanced Stephen Armbruster, Oracle Corporation June 20, 2012, 1:30 – 2:30 p.m. This special workshop is for those already familiar with UPK and will cover advanced concepts. In this workshop, you will gain an in-depth knowledge of working with the UPK Developer. Following this workshop, you will be able to: Create publishing categories Add a logo to a publishing project Publish using the newly created category Configure your own library view Manage topic history in a multi-user environment Oracle User Productivity Kit 11.1 Workshop – What’s NEW! Stephen Armbruster, Oracle Corporation June 19, 2012, 1:30 – 2:30 p.m. June 21, 2012, 1:00 – 2:00 p.m. This special workshop is for those already familiar with UPK and will focus on the new features included in the latest version 11.1. In this workshop, you will review most of the new features included in the UPK Developer. Oracle User Productivity Kit 11.1 Workshop – Prebuilt Content Stephen Armbruster, Oracle Corporation June 19, 2012, 4:30 – 5:30 p.m. June 21, 2012, 2:15 – 3:15 p.m. This special workshop is for those already familiar with UPK and will focus on the latest version 11.1. At the end of this workshop, you will be able to demonstrate how to: Import prebuilt content Modify content frames Add a decision frame Translate a topic into Spanish Stephen Armbruster is a principal sales consultant, specializing in HCM and UPK applications for Oracle over the past twelve years. In addition to his current role, he serves as an ambassador for the Fusion User Experience (UX) team and is tasked with evangelizing the UX for end users across all Oracle brands (Fusion, PSFT, JDE, and EBS).  He is also a trusted advisor to Oracle’s Product Management teams related to Learning Management Systems (LMS). Prior to joining Oracle, he was an instructor as well as an instructional technologist working in the medical diagnostics, high tech, and information management industries. As an expert in both LMS and UPK, he regularly speaks at Oracle conferences including Oracle OpenWorld and OHUG on topics that span using Oracle solutions to accomplish employee training, certification, and user adoption. His presentations are both entertaining and engaging.

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  • Lost in Translation – Common Mistakes Interpreting Patterns – Mark Simpson, Griffiths-Waite @ SOA, Cloud & Service Technology Symposium 2012

    - by JuergenKress
    ORACLE PROMOTIONAL DISCOUNT FOR EXCLUSIVE ORACLE DISCOUNT, ENTER PROMO CODE: DJMXZ370 For details please visit the registration page International SOA, Cloud + Service Technology Symposium is a yearly event that features the top experts and authors from around the world, providing a series of keynotes, talks, demonstrations, and panels, as well as training and certification workshops - all dedicated to empowering IT professionals to realize modern service technologies and practices in the real world. Click here for a two-page printable conference overview (PDF). Speaker: Mark Simpson, Griffiths-Waite Mark has been specialising in Oracle technology for 13 years, the last 10 of these with Griffiths Waite. Mark leads our SOA technology practice (covering SOA, Business Process Management and Enterprise Architecture). He is a much sought after presenter on the Oracle and SOA conference circuits, and a respected authority on these technologies. Mark has advised a host of UK leading organisations on the deployment of BPM / SOA solutions. Working closely with Oracle US Product Development Mark has contributed to Oracle's SOA Methodology and Oracle's SOA Maturity Model. Lost in Translation – Common Mistakes Interpreting Patterns Learn how small misinterpretations of high-level design patterns can have large and costly project ramifications. Good SOA design benefits from the use of a reference architecture and standardised design patterns. However both of these concepts give an abstracted view of the intended solution, which needs to be interpreted to become realised. A reference implementation is important to demonstrate how key design guidelines can be implemented in the toolset of choice, but the main success factor is how these are used through the build and post live phases of the project. This session will introduce practical design patterns with supporting implementation examples that, if used correctly, will give long term benefit. We will highlight implementations where misinterpretations or misalignment from pattern aims have led to issues post implementation. The session will add depth to the pattern discussions you are already having enabling confidence in proceeding to the next level of realisation whilst considering how they may be implemented within your solution and chosen toolset. September 25, 2012 - 13:55 KEYNOTES & SPEAKERS More than 80 international subject matter experts will be speaking at the Symposium. Below are confirmed keynotes and speakers so far. Over 50% of the agenda has not yet been finalized. Many more speakers to come. View the partial program calendars on the Conference Agenda page. CONFERENCE THEMES & TRACKS Cloud Computing Architecture & Patterns New SOA & Service-Orientation Practices & Models Emerging Service Technology Innovation Service Modeling & Analysis Techniques Service Infrastructure & Virtualization Cloud-based Enterprise Architecture Business Planning for Cloud Computing Projects Real World Case Studies Semantic Web Technologies (with & without the Cloud) Governance Frameworks for SOA and/or Cloud Computing Projects Service Engineering & Service Programming Techniques Interactive Services & the Human Factor New REST & Web Services Tools & Techniques Oracle Specialized SOA & BPM Partners Oracle Specialized partners have proven their skills by certifications and customer references. To find a local Specialized partner please visit http://solutions.oracle.com SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: Mark Simpson,Griffiths Waite,SOA Patterns,SOA Symposium,Thomas Erl,SOA Community,Oracle SOA,Oracle BPM,BPM,Community,OPN,Jürgen Kress

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  • Big Data – How to become a Data Scientist and Learn Data Science? – Day 19 of 21

    - by Pinal Dave
    In yesterday’s blog post we learned the importance of the analytics in Big Data Story. In this article we will understand how to become a Data Scientist for Big Data Story. Data Scientist is a new buzz word, everyone seems to be wanting to become Data Scientist. Let us go over a few key topics related to Data Scientist in this blog post. First of all we will understand what is a Data Scientist. In the new world of Big Data, I see pretty much everyone wants to become Data Scientist and there are lots of people I have already met who claims that they are Data Scientist. When I ask what is their role, I have got a wide variety of answers. What is Data Scientist? Data scientists are the experts who understand various aspects of the business and know how to strategies data to achieve the business goals. They should have a solid foundation of various data algorithms, modeling and statistics methodology. What do Data Scientists do? Data scientists understand the data very well. They just go beyond the regular data algorithms and builds interesting trends from available data. They innovate and resurrect the entire new meaning from the existing data. They are artists in disguise of computer analyst. They look at the data traditionally as well as explore various new ways to look at the data. Data Scientists do not wait to build their solutions from existing data. They think creatively, they think before the data has entered into the system. Data Scientists are visionary experts who understands the business needs and plan ahead of the time, this tremendously help to build solutions at rapid speed. Besides being data expert, the major quality of Data Scientists is “curiosity”. They always wonder about what more they can get from their existing data and how to get maximum out of future incoming data. Data Scientists do wonders with the data, which goes beyond the job descriptions of Data Analysist or Business Analysist. Skills Required for Data Scientists Here are few of the skills a Data Scientist must have. Expert level skills with statistical tools like SAS, Excel, R etc. Understanding Mathematical Models Hands-on with Visualization Tools like Tableau, PowerPivots, D3. j’s etc. Analytical skills to understand business needs Communication skills On the technology front any Data Scientists should know underlying technologies like (Hadoop, Cloudera) as well as their entire ecosystem (programming language, analysis and visualization tools etc.) . Remember that for becoming a successful Data Scientist one require have par excellent skills, just having a degree in a relevant education field will not suffice. Final Note Data Scientists is indeed very exciting job profile. As per research there are not enough Data Scientists in the world to handle the current data explosion. In near future Data is going to expand exponentially, and the need of the Data Scientists will increase along with it. It is indeed the job one should focus if you like data and science of statistics. Courtesy: emc Tomorrow In tomorrow’s blog post we will discuss about various Big Data Learning resources. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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  • SQL SERVER – Select the Most Optimal Backup Methods for Server

    - by pinaldave
    Backup and Restore are very interesting concepts and one should be very much with the concept if you are dealing with production database. One never knows when a natural disaster or user error will surface and the first thing everybody wants is to get back on point in time when things were all fine. Well, in this article I have attempted to answer a few of the common questions related to Backup methodology. How to Select a SQL Server Backup Type In order to select a proper SQL Server backup type, a SQL Server administrator needs to understand the difference between the major backup types clearly. Since a picture is worth a thousand words, let me offer it to you below. Select a Recovery Model First The very first question that you should ask yourself is: Can I afford to lose at least a little (15 min, 1 hour, 1 day) worth of data? Resist the temptation to save it all as it comes with the overhead – majority of businesses outside finances can actually afford to lose a bit of data. If your answer is YES, I can afford to lose some data – select a SIMPLE (default) recovery model in the properties of your database, otherwise you need to select a FULL recovery model. The additional advantage of the Full recovery model is that it allows you to restore the data to a specific point in time vs to only last backup time in the Simple recovery model, but it exceeds the scope of this article Backups in SIMPLE Recovery Model In SIMPLE recovery model you can select to do just Full backups or Full + Differential. Full Backup This is the simplest type of backup that contains all information needed to restore the database and should be your first choice. It is often sufficient for small databases, but note that it makes a big impact on the performance of your database Full + Differential Backup After Full, Differential backup picks up all of the changes since the last Full backup. This means if you made Full, Diff, Diff backup – the last Diff backup contains all of the changes and you don’t need the previous Differential backup. Differential backup is obviously smaller and carries less performance overhead Backups in FULL Recovery Model In FULL recovery model you can select Full + Transaction Log or Full + Differential + Transaction Log backup. You have to create Transaction Log backup, because at that time the log is being truncated. Otherwise your Transaction Log will grow uncontrollably. Full + Transaction Log Backup You would always need to perform a Full backup first. Then a series of Transaction log backup. Note that (in contrast to Differential) you need ALL transactions to log since the last Full of Diff backup to properly restore. Transaction log backups have the smallest performance overhead and can be performed often. Full + Differential + Transaction Log Backup If you want to ease the performance overhead on your server, you can replace some of the Full backup in the previous scenario with Differential. You restore scenario would start from Full, then the Last Differential, then all of the remaining transactions log backups Typical backup Scenarios You may say “Well, it is all nice – give me the examples now”. As you may already know, my favorite SQL backup software is SQLBackupAndFTP. If you go to Advanced Backup Schedule form in this program and click “Load a typical backup plan…” link, it will give you these scenarios that I think are quite common – see the image below. The Simplest Way to Schedule SQL Backups I hate to repeat myself, but backup scheduling in SQL agent leaves a lot to be desired. I do not know the simple way to schedule your SQL server backups than in SQLBackupAndFTP – see the image below. The whole backup scheduling with compression, encryption and upload to a Network Folder / HDD / NAS Drive / FTP / Dropbox / Google Drive / Amazon S3 takes just a few minutes – see my previous post for the review. Final Words This post offered an explanation for major backup types only. For more complicated scenarios or to research other options as usually go to MSDN. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Backup and Restore, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Oracle Tutor: Installing Is Not Implementing or Why CIO's should care about End User Adoption

    - by emily.chorba(at)oracle.com
    Eighteen months ago I showed Tutor and UPK Productive Day One overview to a CIO friend of mine. He works in a manufacturing business which had been recently purchased by a global conglomerate. He had a major implementation coming up, but said that the corporate team would be coming in to handle the project. I asked about their end user training approach, but it was unclear to him at the time. We were in touch over the course of the implementation project. The major activities were data conversion, how-to workshops, General Ledger realignment, and report definition. The message was "Here's how we do it at corporate, and here's how you are going to do it." In short, it was an application software installation. The corporate team had experience and confidence and the effort through go-live was smooth. Some weeks after cutover, problems with customer orders began to surface. Orders could not be fulfilled in a timely fashion. The problem got worse, and the corporate emergency team was called in. After many days of analysis, the issue was tracked down and resolved, but by then there were weeks of backorders, and their customer base was impacted in a significant way. It took three months of constant handholding of customers by the sales force for good will to be reestablished, and this itself diminished a new product sales push. I learned of these results in a recent conversation with the CIO. I asked him what the solution to the problem was, and he replied that it was twofold. The first component was a lack of understanding by customer service reps about how a particular data item in order entry was to be filled in, resulting in discrepant order data. The second component was that product planners were using this data, along with data from other sources, to fill in a spreadsheet based on the abandoned system. This spreadsheet was the primary input for planning data. The result of these two inaccuracies was that key parts were not being ordered to effectively meet demand and the lead time for finished goods was pushed out by weeks. I reminded him about the Productive Day One approach, and it's focus on methodology and tools for end user training. A more collaborative solution workshop would have identified proper applications use in the new environment. Using UPK to document correct transaction entry would have provided effective guidelines to the CSRs for data entry. Using Oracle Tutor to document the manual tasks would have eliminated the use of an out of date spreadsheet. As we talked this over, he said, "I wish I knew when I started what I know now." Effective end user adoption is the most critical and most overlooked success factor in applications implementations. When the switch is thrown at go-live, employees need to know how to use the new systems to do their jobs. Their jobs are made up of manual steps and systems steps which must be performed in the right order for the implementing organization to operate smoothly. Use Tutor to document the manual policies and procedures, use UPK to document the systems tasks, and develop this documentation in conjunction with a solution workshop. This is the path to develop effective end user training material for a smooth implementation. Learn More For more information about Tutor, visit Oracle.com or the Tutor Blog. Post your questions at the Tutor Forum. Chuck Jones, Product Manager, Oracle Tutor and BPM

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  • Visual Studio 2010 Best Practices

    - by Etienne Tremblay
    I’d like to thank Packt for providing me with a review version of Visual Studio 2010 Best Practices eBook. In fairness I also know the author Peter having seen him speak at DevTeach on many occasions.  I started by looking at the table of content to see what this book was about, knowing that “best practices” is a real misnomer I wanted to see what they were.  I really like the fact that he starts the book by really saying they are not really best practices but actually recommend practices.  As a Team Foundation Server user I found that chapter 2 was more for the open source crowd and I really skimmed it.  The portion on Branching was well documented, although I’m not a fan of the testing branch myself, but the rest was right on. The section on merge remote changes (bring the outside to you) paradigm is really important and was touched on. Chapter 3 has good solid practices on low level constructs like generics and exceptions. Chapter 4 dives into architectural practices like decoupling, distributed architecture and data based architecture.  DTOs and ORMs are touched on briefly as is NoSQL. Chapter 5 is about deployment and is really a great primer on all the “packaging” technologies like Visual Studio Setup and Deployment (depreciated in 2012), Click Once and WIX the major player outside of commercial solutions.  This is a nice section on how to move from VSSD to WIX this is going to be important in the coming years due to the fact that VS 2012 doesn’t support VSSD. In chapter 6 we dive into automated testing practices, including test coverage, mocking, TDD, SpecDD and Continuous Testing.  Peter covers all those concepts really nicely albeit succinctly. Being a book on recommended practices I find this is really good. I really enjoyed chapter 7 that gave me a lot of great tips to enhance my Visual Studio “experience”.  Tips on organizing projects where good.  Also even though I knew about configurations I like that he put that in there so you can move all your settings to another machine, a lot of people don’t know about that. Quick find and Resharper are also briefly covered.  He touches on macros (depreciated in 2012).  Finally he touches on Continuous Integration a very important concept in today’s ALM landscape. Chapter 8 is all about Parallelization, threads, Async, division of labor, reactive extensions.  All those concepts are touched on and again generalized approaches to those modern problems are giving.       Chapter 9 goes into distributed apps, the most used and accepted practice in the industry for .NET projects the chapter tackles concepts like Scalability, Messaging and Cloud (the flavor of the month of distributed apps, although I think this will stick ;-)).  He also looks a protocols TCP/UDP and how to debug distributed apps.  He touches on logging and health monitoring. Chapter 10 tackles recommended practices for web services starting with implementing WCF services, which goes into all sort of goodness like how to host in IIS or self-host.  How to manual test WCF services, also a section on authentication and authorization.  ASP.NET Web services are also touched on in that chapter All in all a good read, nice tips and accepted practices.  I like the conciseness of the subjects and Peter touches on a lot of things in this book and uses a lot of the current technologies flavors to explain the concepts.   Cheers, ET

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  • Yammer, Berkeley DB, and the 3rd Platform

    - by Eric Jensen
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:major-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:major-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:major-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:major-bidi; mso-bidi-language:EN-US;} If you read the news, you know that the latest high-profile social media acquisition was just confirmed. Microsoft has agreed to acquire Yammer for 1.2 billion. Personally, I believe that Yammer’s amazing success can be mainly attributed to their wise decision to use Berkeley DB Java Edition as their backend data store. :-) I’m only kidding, of course. However, as Ryan Kennedy points out in the video I recently blogged about, BDB JE did provide the right feature set that allowed them to reliably grow their business. Which in turn allowed them to focus on their core value add. As it turns out, their ‘add’ is quite valuable! This actually makes sense to me, a lot more sense than certain other recent social acquisitions, and here’s why. Last year, IDC declared that we are entering a new computing era, the era of the “3rd Platform.” In case you’re curious, the first 2 were terminal computing and client/server computing, IIRC. Anyway, this 3rd one is more complicated. This year, IDC refined the concept further. It now involves 4 distinct buzzwords: cloud, social, mobile, and big data. Yammer is a social media platform that runs in the cloud, designed to be used from mobile devices. Their approach, using Berkeley DB Java Edition with High Availability, qualifies as big data. This means that Yammer is sitting right smack in the center if IDC’s new computing era. Another way to put it is: the folks at Yammer were prescient enough to predict where things were headed, and get there first. They chose Berkeley DB to handle their data. Maybe you should too!

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  • JDeveloper 11g R1 (11.1.1.4.0) - New Features on ADF Desktop Integration Explained

    - by juan.ruiz
    One of the areas that introduced many new features on the latest release (11.1.1.4.0)  of JDeveloper 11g R1 is ADF Desktop integration - in this article I’ll provide an overview of these new features. New ADF Desktop Integration Ribbon in Excel - After installing the ADF desktop integration add-in and depending on the mode in which you open the desktop integration workbook, the ADF Desktop integration ribbon for design time and runtime are displayed as a separate tab within Excel. In previous version the ADF Desktop integration environment used to be placed inside the add-ins tab. Above you can see both, design time ribbon as well as runtime ribbon. On the design time ribbon you can manage the workbook and worksheet properties, worksheet component properties, diagnostics, execution and publication of the workbook. The runtime version of the ribbon is totally customizable and represents what it used to be the runtime menu on the spreadsheet, in this ribbon you can include all the operations and actions that could be executed by the end user while working with the spreadsheet data. Diagnostics - A very important aspect for developers is how to debug or verify the interactions of the client with the server, for that ADF desktop integration has provided since day one a series of diagnostics tools. In this release the diagnostics tools are more visible and are really easy to configure. You can access the client console while testing the workbook, or you can simple dump all the messages to a log file – having the ability of setting the output level for both. Security - There are a number of enhancements on security but the one with more impact for developers is tha security now is optional when using ADF Desktop Integration. Until this version every time that you wanted to work with ADFdi it was a must that the application was previously secured. In this release security is optional which means that if you have previously defined security on your application, then you must secure the ADFdi servlet as explained in one of my previous (ADD LINK) posts. In the other hand, if but the time that you start working with ADFdi you have not defined security, you can test and publish your workbooks without adding security. Support for Continuous Integration - In this release we have added tooling for continuous integration building. in the ADF desktop integration space, the concept translates to adding functionality that developers can use to publish ADFdi workbooks as part of their entire application build. For that purpose, we have a publish tool that can be easily invoke from an ANT task such that all the design time workbooks are re-published into the latest version of the application building process. Key Column - At runtime, on any worksheet containing editable tables you will notice a new additional column called the key column. The purpose of this column is to make the end user aware that all rows on the table need to be selected at the time of sorting. The users cannot alter the value of this column. From the developers points of view there are no steps required in order to have the key column included into the worksheets. Installation and Creation of New Workbooks - Both use cases can be executed now directly from JDeveloper. As part of the Tools menu options the developer can install the ADF desktop integration designer. Also, creating new workbooks that previously was done through that convert tool shipped with JDeveloper is now automatic done from the New Gallery. Creating a new ADFdi workbook adds metadata information information to the Excel workbook so you can work in design time. Other Enhancements Support for Excel 2010 and the ADF components ready-only enabled don’t allow to change its value – the cell in Excel is automatically protected, this could cause confusion among customers of previous releases.

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  • Be the surgeon

    - by Rob Farley
    It’s a phrase I use often, especially when teaching, and I wish I had realised the concept years earlier. (And of course, fits with this month’s T-SQL Tuesday topic, hosted by Argenis Fernandez) When I’m sick enough to go to the doctor, I see a GP. I used to typically see the same guy, but he’s moved on now. However, when he has been able to roughly identify the area of the problem, I get referred to a specialist, sometimes a surgeon. Being a surgeon requires a refined set of skills. It’s why they often don’t like to be called “Doctor”, and prefer the traditional “Mister” (the history is that the doctor used to make the diagnosis, and then hand the patient over to the person who didn’t have a doctorate, but rather was an expert cutter, typically from a background in butchering). But if you ask the surgeon about the pain you have in your leg sometimes, you’ll get told to ask your GP. It’s not that your surgeon isn’t interested – they just don’t know the answer. IT is the same now. That wasn’t something that I really understood when I got out of university. I knew there was a lot to know about IT – I’d just done an honours degree in it. But I also knew that I’d done well in just about all my subjects, and felt like I had a handle on everything. I got into developing, and still felt that having a good level of understanding about every aspect of IT was a good thing. This got me through for the first six or seven years of my career. But then I started to realise that I couldn’t compete. I’d moved into management, and was spending my days running projects, rather than writing code. The kids were getting older. I’d had a bad back injury (ask anyone with chronic pain how it affects  your ability to concentrate, retain information, etc). But most of all, IT was getting larger. I knew kids without lives who knew more than I did. And I felt like I could easily identify people who were better than me in whatever area I could think of. Except writing queries (this was before I discovered technical communities, and people like Paul White and Dave Ballantyne). And so I figured I’d specialise. I wish I’d done it years earlier. Now, I can tell you plenty of people who are better than me at any area you can pick. But there are also more people who might consider listing me in some of their lists too. If I’d stayed the GP, I’d be stuck in management, and finding that there were better managers than me too. If you’re reading this, SQL could well be your thing. But it might not be either. Your thing might not even be in IT. Find out, and then see if you can be a world-beater at it. But it gets even better, because you can find other people to complement the things that you’re not so good at. My company, LobsterPot Solutions, has six people in it at the moment. I’ve hand-picked those six people, along with the one who quit. The great thing about it is that I’ve been able to pick people who don’t necessarily specialise in the same way as me. I don’t write their T-SQL for them – generally they’re good enough at that themselves. But I’m on-hand if needed. Consider Roger Noble, for example. He’s doing stuff in HTML5 and jQuery that I could never dream of doing to create an amazing HTML5 version of PivotViewer. Or Ashley Sewell, a guy who does project management far better than I do. I could go on. My team is brilliant, and I love them to bits. We’re all surgeons, and when we work together, I like to think we’re pretty good! @rob_farley

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  • C# 5 Async, Part 2: Asynchrony Today

    - by Reed
    The .NET Framework has always supported asynchronous operations.  However, different mechanisms for supporting exist throughout the framework.  While there are at least three separate asynchronous patterns used through the framework, only the latest is directly usable with the new Visual Studio Async CTP.  Before delving into details on the new features, I will talk about existing asynchronous code, and demonstrate how to adapt it for use with the new pattern. The first asynchronous pattern used in the .NET framework was the Asynchronous Programming Model (APM).  This pattern was based around callbacks.  A method is used to start the operation.  It typically is named as BeginSomeOperation.  This method is passed a callback defined as an AsyncCallback, and returns an object that implements IAsyncResult.  Later, the IAsyncResult is used in a call to a method named EndSomeOperation, which blocks until completion and returns the value normally directly returned from the synchronous version of the operation.  Often, the EndSomeOperation call would be called from the callback function passed, which allows you to write code that never blocks. While this pattern works perfectly to prevent blocking, it can make quite confusing code, and be difficult to implement.  For example, the sample code provided for FileStream’s BeginRead/EndRead methods is not simple to understand.  In addition, implementing your own asynchronous methods requires creating an entire class just to implement the IAsyncResult. Given the complexity of the APM, other options have been introduced in later versions of the framework.  The next major pattern introduced was the Event-based Asynchronous Pattern (EAP).  This provides a simpler pattern for asynchronous operations.  It works by providing a method typically named SomeOperationAsync, which signals its completion via an event typically named SomeOperationCompleted. The EAP provides a simpler model for asynchronous programming.  It is much easier to understand and use, and far simpler to implement.  Instead of requiring a custom class and callbacks, the standard event mechanism in C# is used directly.  For example, the WebClient class uses this extensively.  A method is used, such as DownloadDataAsync, and the results are returned via the DownloadDataCompleted event. While the EAP is far simpler to understand and use than the APM, it is still not ideal.  By separating your code into method calls and event handlers, the logic of your program gets more complex.  It also typically loses the ability to block until the result is received, which is often useful.  Blocking often requires writing the code to block by hand, which is error prone and adds complexity. As a result, .NET 4 introduced a third major pattern for asynchronous programming.  The Task<T> class introduced a new, simpler concept for asynchrony.  Task and Task<T> effectively represent an operation that will complete at some point in the future.  This is a perfect model for thinking about asynchronous code, and is the preferred model for all new code going forward.  Task and Task<T> provide all of the advantages of both the APM and the EAP models – you have the ability to block on results (via Task.Wait() or Task<T>.Result), and you can stay completely asynchronous via the use of Task Continuations.  In addition, the Task class provides a new model for task composition and error and cancelation handling.  This is a far superior option to the previous asynchronous patterns. The Visual Studio Async CTP extends the Task based asynchronous model, allowing it to be used in a much simpler manner.  However, it requires the use of Task and Task<T> for all operations.

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  • Tuning Default WorkManager - Advantages and Disadvantages

    - by Murali Veligeti
    Before discussing on Tuning Default WorkManager, lets have a brief introduction on What is Default WorkManger Before Weblogic Server 9.0 release, we had the concept of Execute Queues. WebLogic Server (before WLS 9.0), processing was performed in multiple execute queues. Different classes of work were executed in different queues, based on priority and ordering requirements, and to avoid deadlocks. In addition to the default execute queue, weblogic.kernel.default, there were pre-configured queues dedicated to internal administrative traffic, such as weblogic.admin.HTTP and weblogic.admin.RMI.Users could control thread usage by altering the number of threads in the default queue, or configure custom execute queues to ensure that particular applications had access to a fixed number of execute threads, regardless of overall system load. From WLS 9.0 release onwards WebLogic Server uses is a single thread pool (single thread pool which is called Default WorkManager), in which all types of work are executed. WebLogic Server prioritizes work based on rules you define, and run-time metrics, including the actual time it takes to execute a request and the rate at which requests are entering and leaving the pool.The common thread pool changes its size automatically to maximize throughput. The queue monitors throughput over time and based on history, determines whether to adjust the thread count. For example, if historical throughput statistics indicate that a higher thread count increased throughput, WebLogic increases the thread count. Similarly, if statistics indicate that fewer threads did not reduce throughput, WebLogic decreases the thread count. This new strategy makes it easier for administrators to allocate processing resources and manage performance, avoiding the effort and complexity involved in configuring, monitoring, and tuning custom executes queues. The Default WorkManager is used to handle thread management and perform self-tuning.This Work Manager is used by an application when no other Work Managers are specified in the application’s deployment descriptors. In many situations, the default Work Manager may be sufficient for most application requirements. WebLogic Server’s thread-handling algorithms assign each application its own fair share by default. Applications are given equal priority for threads and are prevented from monopolizing them. The default work-manager, as its name tells, is the work-manager defined by default.Thus, all applications deployed on WLS will use it. But sometimes, when your application is already in production, it's obvious you can't take your EAR / WAR, update the deployment descriptor(s) and redeploy it.The default work-manager belongs to a thread-pool, as initial thread-pool comes with only five threads, that's not much. If your application has to face a large number of hits, you may want to start with more than that.Well, that's quite easy. You have  two option to do so.1) Modify the config.xmlJust add the following line(s) in your server definition : <server> <name>AdminServer</name> <self-tuning-thread-pool-size-min>100</self-tuning-thread-pool-size-min> <self-tuning-thread-pool-size-max>200</self-tuning-thread-pool-size-max> [...] </server> 2) Adding some JVM parameters Add the following system property in setDomainEnv.sh/setDomainEnv.cmd or startWebLogic.sh/startWebLogic.cmd : -Dweblogic.threadpool.MinPoolSize=100 -Dweblogic.threadpool.MaxPoolSize=100 Reboot WLS and see the option has been taken into account . Disadvantage: So far its fine. But here there is an disadvantage in tuning Default WorkManager. Internally Weblogic Server has many work managers configured for different types of work.  if we run out of threads in the self-tuning pool(because of system property -Dweblogic.threadpool.MaxPoolSize) due to being undersized, then important work that WLS might need to do could be starved.  So, while limiting the self-tuning would limit the default WorkManager and internally it also limits all other internal WorkManagers which WLS uses.So the best alternative is to override the default WorkManager that means creating a WorkManager for the Application and assign the WorkManager for the application instead of tuning the Default WorkManager.

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  • Standards Corner: Preventing Pervasive Monitoring

    - by independentid
     Phil Hunt is an active member of multiple industry standards groups and committees and has spearheaded discussions, creation and ratifications of industry standards including the Kantara Identity Governance Framework, among others. Being an active voice in the industry standards development world, we have invited him to share his discussions, thoughts, news & updates, and discuss use cases, implementation success stories (and even failures) around industry standards on this monthly column. Author: Phil Hunt On Wednesday night, I watched NBC’s interview of Edward Snowden. The past year has been tumultuous one in the IT security industry. There has been some amazing revelations about the activities of governments around the world; and, we have had several instances of major security bugs in key security libraries: Apple's ‘gotofail’ bug  the OpenSSL Heartbleed bug, not to mention Java’s zero day bug, and others. Snowden’s information showed the IT industry has been underestimating the need for security, and highlighted a general trend of lax use of TLS and poorly implemented security on the Internet. This did not go unnoticed in the standards community and in particular the IETF. Last November, the IETF (Internet Engineering Task Force) met in Vancouver Canada, where the issue of “Internet Hardening” was discussed in a plenary session. Presentations were given by Bruce Schneier, Brian Carpenter,  and Stephen Farrell describing the problem, the work done so far, and potential IETF activities to address the problem pervasive monitoring. At the end of the presentation, the IETF called for consensus on the issue. If you know engineers, you know that it takes a while for a large group to arrive at a consensus and this group numbered approximately 3000. When asked if the IETF should respond to pervasive surveillance attacks? There was an overwhelming response for ‘Yes'. When it came to 'No', the room echoed in silence. This was just the first of several consensus questions that were each overwhelmingly in favour of response. This is the equivalent of a unanimous opinion for the IETF. Since the meeting, the IETF has followed through with the recent publication of a new “best practices” document on Pervasive Monitoring (RFC 7258). This document is extremely sensitive in its approach and separates the politics of monitoring from the technical ones. Pervasive Monitoring (PM) is widespread (and often covert) surveillance through intrusive gathering of protocol artefacts, including application content, or protocol metadata such as headers. Active or passive wiretaps and traffic analysis, (e.g., correlation, timing or measuring packet sizes), or subverting the cryptographic keys used to secure protocols can also be used as part of pervasive monitoring. PM is distinguished by being indiscriminate and very large scale, rather than by introducing new types of technical compromise. The IETF community's technical assessment is that PM is an attack on the privacy of Internet users and organisations. The IETF community has expressed strong agreement that PM is an attack that needs to be mitigated where possible, via the design of protocols that make PM significantly more expensive or infeasible. Pervasive monitoring was discussed at the technical plenary of the November 2013 IETF meeting [IETF88Plenary] and then through extensive exchanges on IETF mailing lists. This document records the IETF community's consensus and establishes the technical nature of PM. The draft goes on to further qualify what it means by “attack”, clarifying that  The term is used here to refer to behavior that subverts the intent of communicating parties without the agreement of those parties. An attack may change the content of the communication, record the content or external characteristics of the communication, or through correlation with other communication events, reveal information the parties did not intend to be revealed. It may also have other effects that similarly subvert the intent of a communicator.  The past year has shown that Internet specification authors need to put more emphasis into information security and integrity. The year also showed that specifications are not good enough. The implementations of security and protocol specifications have to be of high quality and superior testing. I’m proud to say Oracle has been a strong proponent of this, having already established its own secure coding practices. 

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  • Today's Links (6/30/2011)

    - by Bob Rhubart
    James Gosling Says He Doesn't Care About Java But here's the rest of the story: "What I really care about is the Java Virtual Machine as a concept," says Gosling, "because that is the thing that ties it all together; it's the thing that makes Java the language possible; it's the thing that makes things work on all kinds of different platforms; and it makes all kinds of languages able to coexist." Virtual Developer Day: SOA Accelerate Your Development with Oracle SOA Suite. Learn how in this FREE on-line workshop with Hands-on labs July 12th 9 am to 1:30 PM PST" July 12th 9 am to 1:30 PM PST Podcast: Toronto Architect Day Panel Discussion Part 3 (of 4) is now available, in which the panel (including Oracle ACE Director Cary Millsap and InfoQ editor and co-founder Floyd Marinescu) discusses public vs private cloud as the best strategy for small businesses and start-ups. WebLogic Weekly for June 27th, 2011 | James Bayer Bayer shares the latest resources for those with WebLogic on the brain. Griffiths Waite at Oracle Open World | Mark Simpson Oracle ACE Director Mark Simpson share information on the presentations he's scheduled to give at Oracle OpenWorld San Francisco 2011. Kscope Solid Service Bus Implementations Peter Paul van de Beek's Kscope11 presentation "is aimed at supporting architects and especially developers to choose the right integration infrastructure for a job." Migration To Java EE 6 With Spring 3 - ...Could Become "Interesting" | Adam Bien "Put simply, big data implies datasets so large they can't normally be processed using a standard transactional database," says David Dorf. "The term 'noSQL' is often used in this context as well." Book Review: "Designing With the Mind In Mind" | Abhinav Agarwal According to Abhinav Agarwal, Jeff Johnson's new book is about "the theory of how the mind perceives information, of how humans understand what they read, and how our eyes are attuned to paying attention to not just what's happening in front of us but also at the periphery of our vision." BPM 11g Advanced Workshop | Martien van den Akker Martien van den Akker shares his thoughts on both the workshop he recently attended and on the Oracle BPM 11g product. Fusion Applications - What You Need To Know: Product Families | Floyd Teter "Fusion Applications are organized into seven groups of related products called Product Families," observes Oracle ACE Director Floyd Teter. "While the product features are organized according to the Business Process Model and can cross the boundaries of product families, the product family groupings are an easy way to wrap your mind around Fusion Apps." Grid Control: Refreshing Weblogic Domains | Dave Best Dave Best shares tips for avoiding problems when using grid control to centrally manage/monitor your environment. Webcast: Oracle to Announce Datanomic Integration Plans The combination of Datanomic technology and the previous acquisition of Silver Creek Systems will deliver a complete, integrated and best-of-breed solution for Data Quality. Learn about Oracle’s strategy and product plans and how the new products acquired from Datanomic will impact your organization. July 19, 2011, 8:00am PT / 11:00am ET. Speakers include Michael Weingartner (Vice President, Product Development, Oracle), Martin Boyd (Senior Director, Product Strategy, Oracle), and Dain Hansen (Director, Product Marketing, Fusion Middleware, Oracle).

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  • #OOW 2012: Big Data and The Social Revolution

    - by Eric Bezille
    As what was saying Cognizant CSO Malcolm Frank about the "Futur of Work", and how the Business should prepare in the face of the new generation  not only of devices and "internet of things" but also due to their users ("The Millennials"), moving from "consumers" to "prosumers" :  we are at a turning point today which is bringing us to the next IT Architecture Wave. So this is no more just about putting Big Data, Social Networks and Customer Experience (CxM) on top of old existing processes, it is about embracing the next curve, by identifying what processes need to be improve, but also and more importantly what processes are obsolete and need to be get ride of, and new processes put in place. It is about managing both the hierarchical and structured Enterprise and its social connections and influencers inside and outside of the Enterprise. And this does apply everywhere, up to the Utilities and Smart Grids, where it is no more just about delivering (faster) the same old 300 reports that have grown over time with those new technologies but to understand what need to be looked at, in real-time, down to an hand full relevant reports with the KPI relevant to the business. It is about how IT can anticipate the next wave, and is able to answers Business questions, and give those capabilities in real-time right at the hand of the decision makers... This is the turning curve, where IT is really moving from the past decade "Cost Center" to "Value for the Business", as Corporate Stakeholders will be able to touch the value directly at the tip of their fingers. It is all about making Data Driven Strategic decisions, encompassed and enriched by ALL the Data, and connected to customers/prosumers influencers. This brings to stakeholders the ability to make informed decisions on question like : “What would be the best Olympic Gold winner to represent my automotive brand ?”... in a few clicks and in real-time, based on social media analysis (twitter, Facebook, Google+...) and connections link to my Enterprise data. A true example demonstrated by Larry Ellison in real-time during his yesterday’s key notes, where “Hardware and Software Engineered to Work Together” is not only about extreme performances but also solutions that Business can touch thanks to well integrated Customer eXperience Management and Social Networking : bringing the capabilities to IT to move to the IT Architecture Next wave. An example, illustrated also todays in 2 others sessions, that I had the opportunity to attend. The first session bringing the “Internet of Things” in Oil&Gaz into actionable decisions thanks to Complex Event Processing capturing sensors data with the ready to run IT infrastructure leveraging Exalogic for the CEP side, Exadata for the enrich datasets and Exalytics to provide the informed decision interface up to end-user. The second session showing Real Time Decision engine in action for ACCOR hotels, with Eric Wyttynck, VP eCommerce, and his Technical Director Pascal Massenet. I have to close my post here, as I have to go to run our practical hands-on lab, cooked with Olivier Canonge, Christophe Pauliat and Simon Coter, illustrating in practice the Oracle Infrastructure Private Cloud recently announced last Sunday by Larry, and developed through many examples this morning by John Folwer. John also announced today Solaris 11.1 with a range of network innovation and virtualization at the OS level, as well as many optimizations for applications, like for Oracle RAC, with the introduction of the lock manager inside Solaris Kernel. Last but not least, he introduced Xsigo Datacenter Fabric for highly simplified networks and storage virtualization for your Cloud Infrastructure. Hoping you will get ready to jump on the next wave, we are here to help...

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  • Dissing Architects, or "What's wrong with the coffee?"

    - by Bob Rhubart
    In my conversations with people in architect roles, tales of animosity, disrespect, and outright hostility aren't uncommon. And it's clear that in more than a few organizations architects regularly face a tough uphill climb. For architects with the requisite combination of technical, organizational, and people skills, that rough treatment is grossly undeserved. But tales of unqualified people in positions up and down the IT food chain are also easy to come by. So what's the other side of the architect story? Are some architects tarnishing the role and making life miserable for their more qualified colleagues? The various quotes included below were culled from a variety of sources. The criticism is harsh, and the people behind these quotes clearly have issues with architects. Still, whether based on mere opinion or actual experience, the comments shed some light on behaviors that should raise red flags for anyone pursuing a career as an architect. If you're an architect, and you've ever noticed that your coffee tastes like window cleaner, or your car is repeatedly keyed, or no one ever holds the elevator for you, maybe you need to do a little soul searching... Those Who Can, Code; Those Who Can't, Architect | Joe Winchester [May 18, 2007] "At the moment there seems to be an extremely unhealthy obsession in software with the concept of architecture. A colleague of mine, a recent graduate, told me he wished to become a software architect. He was drawn to the glamour of being able to come up with grandiose ideas - sweeping generalized designs, creating presentations to audiences of acronym addicts, writing esoteric academic papers, speaking at conferences attended by headless engineers on company expense accounts hungrily seeking out this year's grail, and creating e-mails with huge cc lists from people whose signature footer is more interesting than the content. I tried to re-orient him into actually doing some coding, to join a team that has a good product and keen users both of whom are pushing requirements forward, to no avail. Somehow the lure of being an architecture astronaut was too strong and I lost him to the dark side." Don't Let Architecture Astronauts Scare You | Joel Spolsky [April 21, 2001] "It's very hard to get them to write code or design programs, because they won't stop thinking about Architecture. They're astronauts because they are above the oxygen level, I don't know how they're breathing. They tend to work for really big companies that can afford to have lots of unproductive people with really advanced degrees that don't contribute to the bottom line. Remember that the architecture people are solving problems that they think they can solve, not problems which are useful to solve." Non Coding Architects Suck | Richard Henderson [May 24, 2010] "If a guy with a badge saying 'system architect' looks blank on low-level issues then he is not an architect, he is a business-analyst who went on a course. He will probably wax lyrical on all things high-level and 'important.' He will produce lovely object hierarchies without a clue to implementation. He will have a moustache and play golf." Architects Play Golf | Sunir Shah [August 15, 2012] "Often arrogant architects are difficult to get a hold of during the implementation phase because they no longer feel the need to stick around. Especially around midnight when most of the poor sob [sic] developers are still banging away. After all, they've already solved the problem--the rest is just an implementation exercise." Engineer vs Architect(Part of a discussion on the IT Architect Network Group on LinkedIn) "[An] architect spends his time producing white papers full of acronyms he does not understand but that impress his boss [while the] engineer keeps his head down and does the actual job." Architects Don't Code | [Author Unknown] "Faulty belief: System Architects don't need to code anymore. They know what they are talking about by virtue of the fact that they are System Architects."

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  • Is there a good [and modern] reason to not have static HTML pages with AJAX content , rather than generate pages?

    - by user1725
    Assumptions: We don't care about IE6, and Noscript users. Lets pretend we have the following design concept: All your pages are HTML/CSS that create the ascetics, layout, colours, general design related things. Lets pretend this basic code below is that: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <html> <head> <link href="/example.css" rel="stylesheet" type="text/css"/> <script src="example.js" type="text/javascript"></script> <head> <body> <div class="left"> </div> <div class="mid"> </div> <div class="right"> </div> </body> </html> Which in theory should produce, with the right CSS, three vertical columns on the web page. Now, here's the root of the question, what are the serious advantages and/or disadvantages of loading the content of these columns (lets assume they are all indeed dynamic content, not static) via AJAX requests, or have the content pre-set with a scripting language? So for instance, we would have, in the AJAX example, lets asume jquery is used on-load: //Multiple http requests $("body > div.left").load("./script.php?content=news"); $("body > div.right").load("./script.php?content=blogs"); $("body > div.mid").load("./script.php?content=links"); OR--- //Single http request $.ajax({ url: './script.php?content=news|blogs|links', method: 'json', type: 'text', success: function (data) { $("body > div.left").html(data.news); $("body > div.right").html(data.blogs); $("body > div.mid").html(data.links); } }) Verses doing this: <body> <div class="left"> <?php echo function_returning_news(); ?> </div> <div class="mid"> <?php echo function_returning_blogs(); ?> </div> <div class="right"> <?php echo function_returning_links(); ?> </div> </body> I'm personally thinking right now that doing static HTML pages is a better method, my reasoning is: I've separated my data, logic, and presentation (ie, "MVC") code. I can make changes to one without others. Browser caches mean I'm just getting server load mostly for the content, not the presentation wrapped around it. I could turn my "script.php" into a more robust API for the website. But I'm not certain or clear that these are legitimately good reasons, and I'm not confidently aware of other issues that could happen, so I would like to know the pros-and-cons, so to speak.

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  • Expanding the Partner Ecosystem with Third-Party Plug-ins

    - by Joe Diemer
    Oracle Enterprise Manager’s extensibility capabilities are designed to allow customers and partners to adapt Enterprise Manager for management of heterogeneous environments with Plug-ins and Connectors.  Third-party developers continue to take advantage of Oracle Enterprise Manager’s Extensibility Development Kit (EDK) to build plug-ins to Enterprise Manager 12c, such as F5’s BIG IP Plug-in and Entuity’s Eye of the Storm Network Management Plug-In.  Partners can also validate their plug-ins through the Oracle Validated Integration (OVI) program, which assures customers that the plug-in has been tested and is functionally and technically sound, is designed in a reliable and standardized manner, and operates and performs as documented.   Two very recent examples of partners which have beta versions of their plug-ins are Blue Medora's VMware vSphere plug-in and the NetApp Storage plug-in.  VMware vSphere Plug-in by Blue Medora Blue Medora, an Oracle Partner Network (OPN) “Gold” member, which just announced that it is now signing up customers to try a beta version of their new VMware vSphere plug-in for Enterprise Manager 12c.  According to Blue Medora, the vSphere plug-in monitors critical VMware metrics (CPU, Memory, Disk, Network, etc) at the Host, VM, Cluster and Resource Pool levels.  It has minimal performance impact via an “agentless” approach that requires no installation directly on VMware servers.  It has discovery capabilities for VMware Datacenters, ESX Hosts, Clusters, Virtual Machines, and Datastores.  It offers integration of native VMware Events into Enterprise Manager, and it provides over 300 VMware-related health, availability, performance, and configuration metrics.  It comes with more than 30 out-of-the-box pre-defined thresholds and can manage VMware via a series of jobs split between cluster, host and VM target types.The company reports that the Enterprise Manager 12c plug-in supports vSphere versions 4.0, 4.5 and 5.0.  Platforms supported include Linux 64-bit, Windows, AIX and Solaris SPARC and x86.  Information about the plug-in, including how to sign up for the beta, is available at their web site at http://bluemedora.com after selecting the "Products" tab. NetApp Storage Plug-in NetApp believes the combination of storage system monitoring with comprehensive management of Oracle systems with Enterprise Manager will help customers reduce the cost and complexity of managing applications that rely on NetApp storage and Oracle technologies.  So, NetApp built a plug-in and reports that it has comprehensive availability and performance information for NetApp storage systems.  Using the plug-in, Oracle Enterprise Manager customers with NetApp storage solutions can track the association between databases and storage components and thereby respond to faults and IO performance bottlenecks quickly. With the latest configuration management capabilities, one can also perform drift analysis to make sure all storage systems are configured as per established gold standards. The company is also now signing up beta customers, which can be done at the NetApp Communities site at https://communities.netapp.com/groups/netapp-storage-system-plug-in-for-oem12c-beta. Learn More about Enterprise Manager Extensibility More plug-ins from other partners are soon to come, which I'll be reporting on them here.  To learn more about Enterprise Manager and how customers and partners can build plug-ins using the EDK to manage a multi-vendor data center, go to http://oracle.com/enterprisemanager in the Heterogeneous Management solution area.  The site also lists the plug-ins available with information on how to obtain them.  More info about the Oracle Validated Integration program can be found at the OPN Enterprise Manager Knowledge Zone in the "Develop" tab.

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  • 2013 Predictions for Retail

    - by David Dorf
    Its that time of year to roll out the predictions for next year.  I can't say I've really nailed it in the past, but feel free to look back at my 2012, 2011, and 2010 predictions.  I'm not expecting anything earth-shattering this year; just continued maturation of several technologies that are finally taking hold. 1. Next day delivery -- Amazon finally decided it wasn't worth fighting state taxes and instead decided to place distribution centers everywhere so they can potentially offer next-day deliveries.  Not to be outdone, Walmart is looking to leverage its huge physical presence to offer the same.  Clubs like ShopRunner are pushing delivery barriers as well, so the norm is shifting to free shipping in a few days or relatively cheap shipping overnight.  Retailers need be thinking about how to ship from physical stores. 2. Bring your own device -- Earlier this year Intuit bought AisleBuyer, a mobile self-checkout start-up, at least somewhat validating the BYOD approach.  Grocery stores, especially in Europe, have been supporting in-aisle self-scanning for a while and I'm betting it will find a home in certain verticals in the US too.  There's also the BYOD concept for employees.  Some retailers are considering issuing mobile devices at hiring along side the shirt and name-tag.  Employees become responsible for the hardware until they leave. 3. TV shopping -- Will Apple finally release a TV product in 2013?  Who knows?  But the industry isn't standing still. Companies like QVC and HSN are already successfully combining the TV and online experiences for shopping.  Comcast is partnering with Tivo to allow viewers to interact with ads with Paypal handing payment.  This will be a slow maturation, but expect TVs to get smarter and eventually become a new selling channel (pun intended) for retailers. 4. Privacy backlash -- It only takes one big incident to stir the public, and I'm betting we have one in 2013.  Facebook, Google, or Apple will test the boundaries of what the public is willing to accept.  It could involve a retailer using geo-location technology, or possibly video analytics.  And as is always the case, the offender will apologize, temporarily remove the technology, and wait 2-3 years for it to be generally accepted.  Privacy is a moving target. 5. More NFC -- I've come to the conclusion that adoption of any banking technology is going to be slow.  It was slow for credit cards, ATMs, and online billpay so why should it be any different for NFC?  Maybe, just maybe the iPhone 5S will have an NFC chip, but we're not going to see mainstream uptake for years.  Next year we'll continue to see incremental improvements from Isis, Google, and Paypal and a plethora of new startups, but don't toss your magstripe cards just yet. 6. In-store location -- The technologies for tracking people inside stores is really improving.  Retailers can track people using video cameras, infrared, and by the WiFi radios in mobile phones.  We're getting closer to the point where accuracy could be a shelf-facing, which will help retailers understand how people shop, where they spend time, and what displays attract them.  Expect CPG companies to get involved and partner with retailers, since the data benefits both parties.  Consumers will benefit by being directed right to the products they seek.  (In 2013 ARTS is forming a workteam to develop new standards in this area.) 7. M&A -- Looking back at 2012 there were some really big deals involving IBM, Oracle, JDA, and NCR and I expect that trend will likely continue as vendors add assets to bolster their portfolios.  Many retailers are due for an IT transformation to support anywhere, anytime shoppers, and one-stop-vendors can minimize complexity and costs. Predictions from other sources: Independent Retailer Stores Magazine IDC Insights Mobile Commerce Daily

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  • Guest blog: A Closer Look at Oracle Price Analytics by Will Hutchinson

    - by Takin Babaei
    Overview:  Price Analytics helps companies understand how much of each sale goes into discounts, special terms, and allowances. This visibility lets sales management see the panoply of discounts and start seeing whether each discount drives desired behavior. In Price Analytics monitors parts of the quote-to-order process, tracking quotes, including the whole price waterfall and seeing which result in orders. The “price waterfall” shows all discounts between list price and “pocket price”. Pocket price is the final price the vendor puts in its pocket after all discounts are taken. The value proposition: Based on benchmarks from leading consultancies and companies I have talked to, where they have studied the effects of discounting and started enforcing what many of them call “discount discipline”, they find they can increase the pocket price by 0.8-3%. Yes, in today’s zero or negative inflation environment, one can, through better monitoring of discounts, collect what amounts to a price rise of a few percent. We are not talking about selling more product, merely about collecting a higher pocket price without decreasing quantities sold. Higher prices fall straight to the bottom line. The best reference I have ever found for understanding this phenomenon comes from an article from the September-October 1992 issue of Harvard Business Review called “Managing Price, Gaining Profit” by Michael Marn and Robert Rosiello of McKinsey & Co. They describe the outsized impact price management has on bottom line performance compared to selling more product or cutting variable or fixed costs. Price Analytics manages what Marn and Rosiello call “transaction pricing”, namely the prices of a given transaction, as opposed to what is on the price list or pricing according to the value received. They make the point that if the vendor does not manage the price waterfall, customers will, to the vendor’s detriment. It also discusses its findings that in companies it studied, there was no correlation between discount levels and any indication of customer value. I urge you to read this article. What Price Analytics does: Price analytics looks at quotes the company issues and tracks them until either the quote is accepted or rejected or it expires. There are prebuilt adapters for EBS and Siebel as well as a universal adapter. The target audience includes pricing analysts, product managers, sales managers, and VP’s of sales, marketing, finance, and sales operations. It tracks how effective discounts have been, the win rate on quotes, how well pricing policies have been followed, customer and product profitability, and customer performance against commitments. It has the concept of price waterfall, the deal lifecycle, and price segmentation built into the product. These help product and sales managers understand their pricing and its effectiveness on driving revenue and profit. They also help understand how terms are adhered to during negotiations. They also help people understand what segments exist and how well they are adhered to. To help your company increase its profits and revenues, I urge you to look at this product. If you have questions, please contact me. Will HutchinsonMaster Principal Sales Consultant – Analytics, Oracle Corp. Will Hutchinson has worked in the business intelligence and data warehousing for over 25 years. He started building data warehouses in 1986 at Metaphor, advancing to running Metaphor UK’s sales consulting area. He also worked in A.T. Kearney’s business intelligence practice for over four years, running projects and providing training to new consultants in the IT practice. He also worked at Informatica and then Siebel, before coming to Oracle with the Siebel acquisition. He became Master Principal Sales Consultant in 2009. He has worked on developing ROI and TCO models for business intelligence for over ten years. Mr. Hutchinson has a BS degree in Chemical Engineering from Princeton University and an MBA in Finance from the University of Chicago.

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  • WebCenter Innovation Award Winners

    - by Michael Snow
    Of course, here on our WebCenter blog – we’d like to highlight and brag about our great WebCenter winners. The 2012 WebCenter Innovation Award Winners University of Louisville Location: Louisville, KY, USA Industry: Higher Education Fusion Middleware Products: WebCenter Portal, WebCenter Content, JDeveloper, WebLogic, Oracle BI, Oracle IdM University of Louisville is a state supported research university Statewide Informatics Network to improve public health The University of Louisville has implemented WebCenter as part of the LOUI (Louisville Informatics Institute) Initiative, a Statewide Informatics Network, which will improve public healthcare and lower cost through the use of novel technology and next generation analytics, decision support and innovative outcomes-based payment systems. ---------- News Limited Country/Region: Australia Industry: News/Media FMW Products: WebCenter Sites Single platform running websites for 50% of Australia's newspapers News Corp is running half of Australia's newspaper websites on this shared platform powered by Oracle WebCenter Sites and have overtaken their nearest competitors and are now leading in terms of monthly page impressions. At peak they have over 250 editors on the system publishing in real-time.Sites include: www.newsspace.com.au, www.news.com.au, www.theaustralian.com.au and many others ------ Life Technologies Corp. Country/Region: Carlsbad, CA, USAIndustry: Life SciencesFMW Products: WebCenter Portal, SOA Suite Life Technologies Corp. is a global biotechnology tools company dedicated to improving the human condition with innovative life science products. They were awarded an innovation award for their solution utilizing WebCenter Portal for remotely monitoring & repairing biotech instruments. They deployed WebCenter as a portal that accesses Life Technologies cloud based service monitoring system where all customer deployed instruments can be remotely monitored and proactively repaired.  The portal provides alerts from these cloud based monitoring services directly to the customer and to Life Technologies Field Engineers.  The Portal provides insight into the instruments and services customers purchased for the purpose of analyzing and anticipating future customer needs and creating targeted sales and service programs. ----- China Mobile Jiangsu China Mobile Jiangsu is one of the biggest subsidiaries of China Mobile. It has over 25,000 employees and 40 million mobile subscribers. Country/Region: Jiangsu, China Industry: Telecommunications FMW Products: WebCenter Portal, WebCenter Content, JDeveloper, SOA Suite, IdM They were awarded an Innovation Award for their new employee platform powered by WebCenter Portal is designed to serve their 25,000+ employees and help them drive collaboration & productivity. JSMCC (Chian Mobile Jiangsu) Employee Enterprise Portal and Collaboration Platform. It is one of the China Mobile’s most important IT innovation projects. The new platform is designed to serve for JSMCC’s 25000+ employees and to help them improve the working efficiency, changing their traditional working mode to social ways, encouraging employees on business collaboration and innovation. The solution is built on top of Oracle WebCenter Portal Framework and WebCenter Spaces while also leveraging Weblogic Server, UCM, OID, OAM, SES, IRM and Oracle Database 11g. By providing rich collaboration services, knowledge management services, sensitive document protection services, unified user identity management services, unified information search services and personalized information integration capabilities, the working efficiency of JSMCC employees has been greatly improved. Main Functionality : Information portal, office automation integration, personal space, group space, team collaboration with web2.0 services, unified search engine for multiple data sources, document management and protection. SSO for multiple platforms. -------- LADWP – Los Angeles Department for Water and Power Los Angeles Department of Water and Power (LADWP) is the largest public utility company in United States with over 1.6 Million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. LADWP also bills most of these customers for sanitation services provided by another city department. Country/Region: US – Los Angeles, CA Industry: Public Utility FMW Products: WebCenter Portal, WebCenter Content, JDeveloper, SOA Suite, IdM The new infrastructure consists of: Oracle WebCenter Portal including mobile portal Oracle WebCenter Content for Content Management and Digital Asset Management (DAM) Oracle OAM (IDM, OVD, OAM) integrated with AD for enterprise identity management Oracle Siebel for CRM Oracle DB Oracle SOA Suite for integration of various subsystems and back end systems  The new portal's features include: Complete Graphical redesign based on best practices in UI Design for high usability Customer Self Service implemented through MyAccount (Bill Pay, Payment History, Bill History, Usage Analysis, Service Request Management) Financial Assistance Programs (CRM, WebCenter) Customer Rebate Programs (CRM, WebCenter) Turn On/Off/Transfer of services (Commercial & Residential) Outage Reporting eNotification (SMS, email) Multilingual (English & Spanish) – using WebCenter multi-language support Section 508 (ADA) Compliant Search – Using WebCenter SES (Secured Enterprise Search) Distributed Authorship in WebCenter Content Mobile Access (any Mobile Browser)

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