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  • Amanda Todd&ndash;What Parents Can Learn From Her Story

    - by D'Arcy Lussier
    Amanda Todd was a bullied teenager who committed suicide this week. Her story has become headline news due in part to her You Tube video she posted telling her story:   The story is heartbreaking for so many reasons, but I wanted to talk about what we as parents can learn from this. Being the dad to two girls, one that’s 10, I’m very aware of the dangers that the internet holds. When I saw her story, one thing jumped out at me – unmonitored internet access at an early age. My daughter (then 9) came home from a friends place once and asked if she could be in a YouTube video with her friend. Apparently this friend was allowed to do whatever she wanted on the internet, including posting goofy videos. This set off warning bells and we ensured our daughter realized the dangers and that she was not to ever post videos of herself. In looking at Amanda’s story, the access to unmonitored internet time along with just being a young girl and being flattered by an online predator were the key events that ultimately led to her suicide. Yes, the reaction of her classmates and “friends” was horrible as well, I’m not diluting that. But our youth don’t fully understand yet that what they do on the internet today will follow them potentially forever. And the people they meet online aren’t necessarily who they claim to be. So what can we as parents learn from Amanda’s story? Parents Shouldn’t Feel Bad About Being Internet Police Our job as parents is in part to protect our kids and keep them safe, even if they don’t like our measures. This includes monitoring, supervising, and restricting their internet activities. In our house we have a family computer in the living room that the kids can watch videos and surf the web. It’s in plain view of everyone, so you can’t hide what you’re looking at. If our daughter goes to a friend’s place, we ask about what they did and what they played. If the computer comes up, we ask about what they did on it. Luckily our daughter is very up front and honest in telling us things, so we have very open discussions. Parents Need to Be Honest About the Dangers of the Internet I’m sure every generation says that “kids grow up so fast these days”, but in our case the internet really does push our kids to be exposed to things they otherwise wouldn’t experience. One wrong word in a Google search, a click of a link in a spam email, or just general curiosity can expose a child to things they aren’t ready for or should never be exposed to (and I’m not just talking about adult material – have you seen some of the graphic pictures from war zones posted on news sites recently?). Our stance as parents has been to be open about discussing the dangers with our kids before they encounter any content – be proactive instead of reactionary. Part of this is alerting them to the monsters that lurk on the internet as well. As kids explore the world wide web, they’re eventually going to encounter some chat room or some Facebook friend invite or other personal connection with someone. More than ever kids need to be educated on the dangers of engaging with people online and sharing personal information. You can think of it as an evolved discussion that our parents had with us about using the phone: “Don’t say ‘I’m home alone’, don’t say when mom or dad get home, don’t tell them any information, etc.” Parents Need to Talk Self Worth at Home Katie makes the point better than I ever could (one bad word towards the end): Our children need to understand their value beyond what the latest issue of TigerBeat says, or the media who continues flaunting physical attributes over intelligence and character, or a society that puts focus on status and wealth. They also have to realize that just because someone pays you a compliment, that doesn’t mean you should ignore personal boundaries and limits. What does this have to do with the internet? Well, in days past if you wanted to be social you had to go out somewhere. Now you can video chat with any number of people from the comfort of wherever your laptop happens to be – and not just text but full HD video with sound! While innocent children head online in the hopes of meeting cool people, predators with bad intentions are heading online too. As much as we try to monitor their online activity and be honest about the dangers of the internet, the human side of our kids isn’t something we can control. But we can try to influence them to see themselves as not needing to search out the acceptance of complete strangers online. Way easier said than done, but ensuring self-worth is something discussed, encouraged, and celebrated is a step in the right direction. Parental Wake Up Call This post is not a critique of Amanda’s parents. The reality is that cyber bullying/abuse is happening every day, and there are millions of parents that have no clue its happening to their children. Amanda’s story is a wake up call that our children’s online activities may be putting them in danger. My heart goes out to the parents of this girl. As a father of daughters, I can’t imagine what I would do if I found my daughter having to hide in a ditch to avoid a mob or call 911 to report my daughter had attempted suicide by drinking bleach or deal with a child turning to drugs/alcohol/cutting to cope. It would be horrendous if we as parents didn’t re-evaluate our family internet policies in light of this event. And in the end, Amanda’s video was meant to bring attention to her plight and encourage others going through the same thing. We may not be kids, but we can still honour her memory by helping safeguard our children.

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  • Java2Days 2012 Trip Report

    - by reza_rahman
    Java2Days 2012 was held in beautiful Sofia, Bulgaria on October 25-26. For those of you not familiar with it, this is the third installment of the premier Java conference for the Balkan region. It is an excellent effort by admirable husband and wife team Emo Abadjiev and Iva Abadjieva as well as the rest of the Java2Days team including Yoana Ivanova and Nadia Kostova. Thanks to their hard work, the conference continues to grow vigorously with almost a thousand enthusiastic, bright young people attending this year and no less than three tracks on Java, the Cloud and Mobile. The conference is a true gem in this region of the world and I am very proud to have been a part of it again, along with the other world class speakers the event rightfully attracts. It was my honor to present the first talk of the conference. It was a full-house session on Java EE 7 and 8 titled "JavaEE.Next(): Java EE 7, 8, and Beyond". The talk was primarily along the same lines as Arun Gupta's JavaOne 2012 technical keynote. I covered the changes in JMS 2, the Java API for WebSocket (JSR 356), the Java API for JSON Processing (JSON-P), JAX-RS 2, JCache, JPA 2.1, JTA 1.2, JSF 2.2, Java Batch, Bean Validation 1.1 and the rest of the APIs in Java EE 7. I also briefly talked about the possible contents of Java EE 8. My stretch goal was to gather some feedback on some open issues in the Java EE EG (more on that soon) but I ran out of time in the short format forty-five minute session. The talk was received well and I had some pretty good discussions afterwards. The slides for the talk are here: JavaEE.Next(): Java EE 7, 8, and Beyond from reza_rahman To my delight, the Java2Days folks were very interested in my domain-driven design/Java EE 6 talk (titled "Domain Driven Design with Java EE 6"). I've had this talk in my inventory for a long time now but it always gets overridden by less theoretical talks on APIs, tools, etc. The talk has three parts -- a brief overview of DDD theory, mapping DDD to Java EE and actual running DDD code in Java EE 6/GlassFish. For the demo, I converted the well-known DDD sample application (http://dddsample.sourceforge.net/) written mostly in Spring 2 and Hibernate 2 to Java EE 6. My eventual plan is to make the code available via a top level java.net project. Even despite the broad topic and time constraints, the talk went very well. It was a full house, the Q & A was excellent and one of the other speakers even told me they thought this was the best talk of the conference! The slides for the talk are here: Domain Driven Design with Java EE 6 from Reza Rahman The code examples are available here: https://blogs.oracle.com/reza/resource/dddsample.zip for now, as a simple zip file. Give me a shout if you would like to get it up and running. It was also a great honor to present the last session of the conference. It was a talk on the Java API for WebSocket/JSR 356 titled "Building HTML5/WebSocket Applications with JSR 356 and GlassFish". The talk is based on Danny Coward's JavaOne 2012 talk. The talk covers the basic of WebSocket, the JSR 356 API and a simple demo using Tyrus/GlassFish. The talk went very well and there were some very good questions afterwards. The slides for the talk are here: Building HTML5/WebSocket Applications with GlassFish and JSR 356 from Reza Rahman The code samples are available here: https://blogs.oracle.com/arungupta/resource/totd183-HelloWebSocket.zip. You'll need the latest promoted GlassFish 4 build to run the code. Give me a shout if you need help. Besides presenting my talks, I got to attend some great sessions on OSGi, HTML5, cloud, agile and Java 8. I got an invite to speak at the Macedonia JUG when possible. Victor Grazi of InfoQ wrote about my sessions and Java2Days here: http://www.infoq.com/news/2012/11/Java2DaysConference. Stoyan Rachev was very kind to blog about my sessions here: http://www.stoyanr.com/2012/11/java2days-2012-java-ee.html. I definitely enjoyed Java2Days 2012 and hope to be part of the conference next year!

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  • Say What? Podcasting As Part of Your Content Marketing

    - by Mike Stiles
    What do you usually do in your car on the way to work?  Sing along to radio? Stream Pandora or iHeartRadio? Talk on the phone? Sit in total silence? Whatever it is you do, you could be using that time to make yourself an expert in any range of topics…using podcasts. We invite you to follow or subscribe to the daily Oracle Social Spotlight podcast, a quick roundup of the day’s top stories around social marketing and the social networks. After podcasts arrived in 2004, growth was steady but slow. The concept was strong: anyone with a passion for any subject could make a show for anyone who cared to listen. Enter the smartphone, iTunes, new podcasting platforms, and social, and podcasting became easier than ever and made more sense for both podcasters and listeners. Stats show 1 in 5 smartphone owners are podcast consumers and 29% of Americans have listened to a podcast. The potential audience is also larger than ever. “Baked in” podcast apps on over 200 million devices expose users to volumes of audio content with just a tap. 97 million Americans are driving to work every day by themselves. And 38% of Americans listen to audio on a digital device each week, a number that’s projected to double by 2015. Does that mean your brand should be podcasting? That’s part of a larger discussion about your overall content strategy, provided you have one. But if you do and podcasting is a component of it, here are some things to keep in mind: Don’t podcast just to do it. Podcast because you thought of a show customers and prospects will like that they can’t get anywhere else. Sound quality matters. Good microphones are not expensive. Bad sound is annoying, makes your brand feel cheap, and will turn today’s sophisticated ears off. The host matters. Many think they belong on the radio. Few actually do. Your brand’s host should be comfortable & likeable. A top advantage of a podcast is people can bond with a real person. It’s a trust opportunity, so don’t take it lightly. The content matters. “All killer, no filler” means don’t allow babbling just to fill enough time for an episode. Value the listeners’ time, because that time is hard to get. Put time, effort and creativity into it. Sure you’re a business, but you’re competing with content from professional media and showbiz producers. If you can include music, sound effects, and things that amuse the ears, do it. If you start, be consistent. The #1 flaw in podcasting is when listeners can’t count on another episode or don’t know when it’s coming. Don’t skip doing shows just because you can. Get committed. Get your cover art right. Podcasting is about audio, but people shop for podcasts by glancing through graphics. Yours has to be professional, cool, and informative to get listeners interested. Cross-promote your podcast on all your channels. The competition for listeners is fierce, so if you have existing audiences you can leverage to launch your show, use them. Optimize it for mobile. Assume that’s where most listening will take place. If you’re using one of the podcast platform apps, you should be in good shape. Frankly, the percentage of brands that are podcasting is quite low, and that’s okay. Once you move beyond blogging and start connecting with real voices, poor execution can do damage. But more (32%) marketers want to learn how to use podcasting, and more (23%) were increasing their podcasting throughout this year. Bottom line, you want to share your brand’s message and stories wherever your audience might be and in whatever way they prefer to take in content. Many prefer to do that while driving or working out, using the eyes and hands-free medium of audio. @mikestilesPhoto: stock.xchng

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  • Columnstore Case Study #2: Columnstore faster than SSAS Cube at DevCon Security

    - by aspiringgeek
    Preamble This is the second in a series of posts documenting big wins encountered using columnstore indexes in SQL Server 2012 & 2014.  Many of these can be found in my big deck along with details such as internals, best practices, caveats, etc.  The purpose of sharing the case studies in this context is to provide an easy-to-consume quick-reference alternative. See also Columnstore Case Study #1: MSIT SONAR Aggregations Why Columnstore? As stated previously, If we’re looking for a subset of columns from one or a few rows, given the right indexes, SQL Server can do a superlative job of providing an answer. If we’re asking a question which by design needs to hit lots of rows—DW, reporting, aggregations, grouping, scans, etc., SQL Server has never had a good mechanism—until columnstore. Columnstore indexes were introduced in SQL Server 2012. However, they're still largely unknown. Some adoption blockers existed; yet columnstore was nonetheless a game changer for many apps.  In SQL Server 2014, potential blockers have been largely removed & they're going to profoundly change the way we interact with our data.  The purpose of this series is to share the performance benefits of columnstore & documenting columnstore is a compelling reason to upgrade to SQL Server 2014. The Customer DevCon Security provides home & business security services & has been in business for 135 years. I met DevCon personnel while speaking to the Utah County SQL User Group on 20 February 2012. (Thanks to TJ Belt (b|@tjaybelt) & Ben Miller (b|@DBADuck) for the invitation which serendipitously coincided with the height of ski season.) The App: DevCon Security Reporting: Optimized & Ad Hoc Queries DevCon users interrogate a SQL Server 2012 Analysis Services cube via SSRS. In addition, the SQL Server 2012 relational back end is the target of ad hoc queries; this DW back end is refreshed nightly during a brief maintenance window via conventional table partition switching. SSRS, SSAS, & MDX Conventional relational structures were unable to provide adequate performance for user interaction for the SSRS reports. An SSAS solution was implemented requiring personnel to ramp up technically, including learning enough MDX to satisfy requirements. Ad Hoc Queries Even though the fact table is relatively small—only 22 million rows & 33GB—the table was a typical DW table in terms of its width: 137 columns, any of which could be the target of ad hoc interrogation. As is common in DW reporting scenarios such as this, it is often nearly to optimize for such queries using conventional indexing. DevCon DBAs & developers attended PASS 2012 & were introduced to the marvels of columnstore in a session presented by Klaus Aschenbrenner (b|@Aschenbrenner) The Details Classic vs. columnstore before-&-after metrics are impressive. Scenario Conventional Structures Columnstore ? SSRS via SSAS 10 - 12 seconds 1 second >10x Ad Hoc 5-7 minutes (300 - 420 seconds) 1 - 2 seconds >100x Here are two charts characterizing this data graphically.  The first is a linear representation of Report Duration (in seconds) for Conventional Structures vs. Columnstore Indexes.  As is so often the case when we chart such significant deltas, the linear scale doesn’t expose some the dramatically improved values corresponding to the columnstore metrics.  Just to make it fair here’s the same data represented logarithmically; yet even here the values corresponding to 1 –2 seconds aren’t visible.  The Wins Performance: Even prior to columnstore implementation, at 10 - 12 seconds canned report performance against the SSAS cube was tolerable. Yet the 1 second performance afterward is clearly better. As significant as that is, imagine the user experience re: ad hoc interrogation. The difference between several minutes vs. one or two seconds is a game changer, literally changing the way users interact with their data—no mental context switching, no wondering when the results will appear, no preoccupation with the spinning mind-numbing hurry-up-&-wait indicators.  As we’ve commonly found elsewhere, columnstore indexes here provided performance improvements of one, two, or more orders of magnitude. Simplified Infrastructure: Because in this case a nonclustered columnstore index on a conventional DW table was faster than an Analysis Services cube, the entire SSAS infrastructure was rendered superfluous & was retired. PASS Rocks: Once again, the value of attending PASS is proven out. The trip to Charlotte combined with eager & enquiring minds let directly to this success story. Find out more about the next PASS Summit here, hosted this year in Seattle on November 4 - 7, 2014. DevCon BI Team Lead Nathan Allan provided this unsolicited feedback: “What we found was pretty awesome. It has been a game changer for us in terms of the flexibility we can offer people that would like to get to the data in different ways.” Summary For DW, reports, & other BI workloads, columnstore often provides significant performance enhancements relative to conventional indexing.  I have documented here, the second in a series of reports on columnstore implementations, results from DevCon Security, a live customer production app for which performance increased by factors of from 10x to 100x for all report queries, including canned queries as well as reducing time for results for ad hoc queries from 5 - 7 minutes to 1 - 2 seconds. As a result of columnstore performance, the customer retired their SSAS infrastructure. I invite you to consider leveraging columnstore in your own environment. Let me know if you have any questions.

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  • #OOW 2012 @PARIS...talking Oracle and Clouds, and Optimized Datacenter

    - by Eric Bezille
    For those of you who want to get most out of Oracle technologies to evolve your IT to the Next Wave, I encourage you to register to the up coming Oracle Optimized Datacenter event that will take place in Paris on November 28th. You will get the opportunity to exchange with Oracle experts and customers having successfully evolve their IT by leveraging Oracle technologies. You will also get the latest news on some of the Oracle systems announcements made during OOW 2012. During this event we will make an update about Oracle and Clouds, from private to public and hybrid models. So in preparing this session, I thought it was a good start to make a status of Cloud Computing in France, and CIO requirements in particular. Starting in 2009 with the first Cloud Camp in Paris, the market has evolved, but the basics are still the same : think hybrid. From Traditional IT to Clouds One size doesn't fit all, and for big companies having already an IT in place, there will be parts eligible to external (public) cloud, and parts that would be required to stay inside the firewalls, so ability to integrate both side is key.  None the less, one of the major impact of Cloud Computing trend on IT, reported by Forrester, is the pressure it makes on CIO to evolve towards the same model that end-users are now used to in their day to day life, where self-service and flexibility are paramount. This is what is driving IT to transform itself toward "a Global Service Provider", or for some as "IT "is" the Business" (see : Gartner Identifies Four Futures for IT and CIO), and for both models toward a Private Cloud Service Provider. In this journey, there is still a big difference between most of existing external Cloud and a firm IT : the number of applications that a CIO has to manage. Most cloud providers today are overly specialized, but at the end of the day, there are really few business processes that rely on only one application. So CIOs has to combine everything together external and internal. And for the internal parts that they will have to make them evolve to a Private Cloud, the scope can be very large. This will often require CIOs to evolve from their traditional approach to more disruptive ones, the time has come to introduce new standards and processes, if they want to succeed. So let's have a look at the different Cloud models, what type of users they are addressing, what value they bring and most importantly what needs to be done by the  Cloud Provider, and what is left over to the user. IaaS, PaaS, SaaS : what's provided and what needs to be done First of all the Cloud Provider will have to provide all the infrastructure needed to deliver the service. And the more value IT will want to provide, the more IT will have to deliver and integrate : from disks to applications. As we can see in the above picture, providing pure IaaS, left a lot to cover for the end-user, that’s why the end-user targeted by this Cloud Service is IT people. If you want to bring more value to developers, you need to provide to them a development platform ready to use, which is what PaaS is standing for, by providing not only the processors power, storage and OS, but also the Database and Middleware platform. SaaS being the last mile of the Cloud, providing an application ready to use by business users, the remaining part for the end-users being configuring and specifying the application for their specific usage. In addition to that, there are common challenges encompassing all type of Cloud Services : Security : covering all aspect, not only of users management but also data flows and data privacy Charge back : measuring what is used and by whom Application management : providing capabilities not only to deploy, but also to upgrade, from OS for IaaS, Database, and Middleware for PaaS, to a full Business Application for SaaS. Scalability : ability to evolve ALL the components of the Cloud Provider stack as needed Availability : ability to cover “always on” requirements Efficiency : providing a infrastructure that leverage shared resources in an efficient way and still comply to SLA (performances, availability, scalability, and ability to evolve) Automation : providing the orchestration of ALL the components in all service life-cycle (deployment, growth & shrink (elasticity), upgrades,...) Management : providing monitoring, configuring and self-service up to the end-users Oracle Strategy and Clouds For CIOs to succeed in their Private Cloud implementation, means that they encompass all those aspects for each component life-cycle that they selected to build their Cloud. That’s where a multi-vendors layered approach comes short in terms of efficiency. That’s the reason why Oracle focus on taking care of all those aspects directly at Engineering level, to truly provide efficient Cloud Services solutions for IaaS, PaaS and SaaS. We are going as far as embedding software functions in hardware (storage, processor level,...) to ensure the best SLA with the highest efficiency. The beauty of it, as we rely on standards, is that the Oracle components that you are running today in-house, are exactly the same that we are using to build Clouds, bringing you flexibility, reversibility and fast path to adoption. With Oracle Engineered Systems (Exadata, Exalogic & SPARC SuperCluster, more specifically, when talking about Cloud), we are delivering all those components hardware and software already engineered together at Oracle factory, with a single pane of glace for the management of ALL the components through Oracle Enterprise Manager, and with high-availability, scalability and ability to evolve by design. To give you a feeling of what does that bring in terms just of implementation project timeline, for example with Oracle SPARC SuperCluster, we have a consistent track of record to have the system plug into existing Datacenter and ready in a week. This includes Oracle Database, OS, virtualization, Database Storage (Exadata Storage Cells in this case), Application Storage, and all network configuration. This strategy enable CIOs to very quickly build Cloud Services, taking out not only the complexity of integrating everything together but also taking out the automation and evolution complexity and cost. I invite you to discuss all those aspect in regards of your particular context face2face on November 28th.

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  • WEBLOGIC 12C HANDS-ON BOOTCAMP

    - by agallego
      Oracle PartnerNetwork | Account | Feedback   JOIN THE ORACLE WEBLOGIC PARTNER COMMUNITY AND ATTEND A WEBLOGIC 12C HANDS-ON BOOTCAMP Dear partner As a valued partner we would like to invite you for the WebLogic Partner Community and our WebLogic 12c hands-on Bootcamps – free of charge! Please first login at http://partner.oracle.com and then visit: WebLogic Partner Community. (If you need support with your account please contact the Oracle Partner Business Center). The goal of the WebLogic Partner Community is to provide you with the latest information on Oracle's offerings and to facilitate the exchange of experience within community members. Register Now FREE Assessment vouchers to become certified and WebLogic Server 12c 200 new Features and Training Connect and Network   WebLogic Blogs   WebLogic on Facebook   WebLogic on LinkedIn   WebLogic on Twitter   WebLogic on Oracle Mix WebLogic 12c hands-on Workshops We offer free3 days hands-on WebLogic 12c workshops for Oracle partners who want to become Application Grid Specialized: Register Here! Country Date Location Registration   Germany  3-5 April 2012 Oracle Düsseldorf Click here   France  24-26 April 2012 Oracle Colombes Click here   Spain 08-10 May 2012  Oracle Madrid  Click here   Netherlands  22-24 May 2012  Oracle Amsterdam  Click here   United Kingdom  06-08 June 2012  Oracle Reading  Click here   Italy  19-21 June 2012  Oracle Cinisello Balsamo  Click here   Portugal  10-12 July 2012  Oracle Lisbon  Click here Skill requirements Attendees need to have the following skills as this is required by the product-set and to make sure they get the most out of the training: Basic knowledge in Java and JavaEE Understanding the Application Server concept Basic knowledge in older releases of WebLogic Server would be beneficial Member of WebLogic Partner Community for registration please vist http://www.oracle.com/partners/goto/wls-emea Hardware requirements Every participant works on his own notebook. The minimal hardware requirements are: 4Gb physical RAM (we will boot the image with 2Gb RAM)  dual core CPU 15 GB HD Software requirements Please install Oracle VM VirtualBox 4.1.8 Follow-up and certification  With the workshop registration you agree to the following next steps Follow-up training attend and pass the Oracle Application Grid Certified Implementation Specialist Registration For details and registration please visit Register Here Free WebLogic Certification (Free assessment voucher to become certified) For all WebLogic experts, we offer free vouchers worth $195 for the Oracle Application Grid Certified Implementation Specialist assessment. To demonstrate your WebLogic knowledge you first have to pass the free online assessment Oracle Application Grid PreSales Specialist. For free vouchers, please send an e-mail with the screenshot of your Oracle Application Grid PreSales certirficate to [email protected] including your Name, Company, E-mail and Country. Note: This offer is limited to partners from Europe Middle East and Africa. Partners from other countries please contact your Oracle partner manager. WebLogic Specialization To become specialized in Application Grid, please make sure that you access the: Application Grid Specialization Guide Application Grid Specialization Checklist If you have any questions please contact the Oracle Partner Business Center. Oracle WebLogic Server 12c Key New Capabilities Java EE 6 and Developer Productivity Simplified Deployment and Management with Virtualization Integrated Traffic Management Enhanced High Availability and Disaster Recovery Much Higher Performance For more information please visit: Presentation from the WebLogic 12c launch Technical Presentation from the WebLogic 12c launch WebLogic OTN Website WebLogic 12c Virtual Conference Environment WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea (OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Best regards, Jürgen Kress WebLogic Partner Adoption EMEA Tel. +49 89 1430 1479 E-Mail: [email protected]   Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact PBC | Legal Notices and Terms of Use | Privacy Statement Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States Your privacy is important to us. You can login to your account to update your e-mail subscriptions or you can opt-out of all Oracle Marketing e-mails at any time. Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.

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  • Identity Globe Trotters (Sep Edition): The Social Customer

    - by Tanu Sood
    Welcome to the inaugural edition of our monthly series - Identity Globe Trotters. Starting today, the last Friday of every month, we will explore regional commentary on Identity Management. We will invite guest contributors from around the world to share their opinions and experiences around Identity Management and highlight regional nuances, specific drivers, solutions and more. Today's feature is contributed by Michael Krebs, Head of Business Development at esentri consulting GmbH, a (SOA) specialized Oracle Gold Partner based in Ettlingen, Germany. In his current role, Krebs is dealing with the latest developments in Enterprise Social Networking and the Integration of Social Media within business processes.  By Michael Krebs The relevance of "easy sign-on" in the age of the "Social Customer" With the growth of Social Networks, the time people spend within those closed "eco-systems" is growing year by year. With social networks looking to integrate search engines, like Facebook announced some weeks ago, their relevance will continue to grow in contrast to the more conventional search engines. This is one of the reasons why social network accounts of the users are getting more and more like a virtual fingerprint. With the growing relevance of social networks the importance of a simple way for customers to get in touch with say, customer care or contract departments, will be crucial for sales processes in critical markets. Customers want to have one single point of contact and also an easy "login-method" with no dedicated usernames, passwords or proprietary accounts. The golden rule in the future social media driven markets will be: The lower the complexity of the initial contact, the better a company can profit from social networks. If you, for example, can generate a smart way of how an existing customer can use self-service portals, the cost in providing phone support can be lowered significantly. Recruiting and Hiring of "Digital Natives" Another particular example is "social" recruiting processes. The so called "digital natives" don´t want to type in their profile facts and CV´s in proprietary systems. Why not use the actual LinkedIn profile? In German speaking region, the market in the area of professional social networks is dominated by XING, the equivalent to LinkedIn. A few weeks back, this network also opened up their interfaces for integrating social sign-ons or the usage of profile data for recruiting-purposes. In the European (and especially the German) employment market, where the number of young candidates is shrinking because of the low birth rate in the region, it will become essential to use social-media supported hiring processes to find and on-board the rare talents. In fact, you will see traditional recruiting websites integrated with social hiring to attract the best talents in the market, where the pool of potential candidates has decreased dramatically over the years. Identity Management as a key factor in the Customer Experience process To create the biggest value for customers and also future employees, companies need to connect their HCM or CRM-systems with powerful Identity management solutions. With the highly efficient Oracle (social & mobile enabling) Identity Management solution, enterprises can combine easy sign on with secure connections to the backend infrastructure. This combination enables a "one-stop" service with personalized content for customers and talents. In addition, companies can collect valuable data for the enrichment of their CRM-data. The goal is to enrich the so called "Customer Experience" via all available customer channels and contact points. Those systems have already gained importance in the B2C-markets and will gradually spread out to B2B-channels in the near future. Conclusion: Central and "Social" Identity management is key to Customer Experience Management and Talent Management For a seamless delivery of "Customer Experience Management" and a modern way of recruiting the best talent, companies need to integrate Social Sign-on capabilities with modern CX - and Talent management infrastructure. This lowers the barrier for existing and future customers or employees to get in touch with sales, support or human resources. Identity management is the technology enabler and backbone for a modern Customer Experience Infrastructure. Oracle Identity management solutions provide the opportunity to secure Social Applications and connect them with modern CX-solutions. At the end, companies benefit from "best of breed" processes and solutions for enriching customer experience without compromising security. About esentri: esentri is a provider of enterprise social networking and brings the benefits of social network communication into business environments. As one key strength, esentri uses Oracle Identity Management solutions for delivering Social and Mobile access for Oracle’s CRM- and HCM-solutions. …..End Guest Post…. With new and enhanced features optimized to secure the new digital experience, the recently announced Oracle Identity Management 11g Release 2 enables organizations to securely embrace cloud, mobile and social infrastructures and reach new user communities to help further expand and develop their businesses. Additional Resources: Oracle Identity Management 11gR2 release Oracle Identity Management website Datasheet: Mobile and Social Access (pdf) IDM at OOW: Focus on Identity Management Facebook: OracleIDM Twitter: OracleIDM We look forward to your feedback on this post and welcome your suggestions for topics to cover in Identity Globe Trotters. Last Friday, every month!

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  • Windows Phone 8 Launch Event Summary

    - by Tim Murphy
    Today was the official coming out party for Windows Phone 8.  Below is a summary of the launch event.  There is a lot here to stay with me. They started with a commercial staring Joe Belfiore show how his Windows Phone 8 was personal too him which highlights something I think Microsoft has done well over the last couple of event: spotlight how Windows Phone is a different experience from other smartphones.  Joe actually called iPhone and Android “tired old metaphors" and explained that the idea around Windows Phone was to “reinvent the smartphone around you” as “the most personal smartphone operating system”.  The is the message that they need to drive home in their adds. The only real technical aspect we found out was that they have optimized the operating system around the dual core Qualcomm Snapdragon chip set.  It seems like all of the other hardware goodies had already been announced.  The remainder of the event was centered around new features of the OS and app announcements. So what are we getting?  The integrated features included lock screen live tile, Data Sense, Rooms and Kids corner.  There wasn’t a lot of information about it, but Joe also talked about apps not just having live tiles, but being live apps that could integrate with wallet and the hub. The lock screen will now be able to be personalized with live tile data or even a photo slide show.  This gives the lock screen an even better ability to give you the information you want to know before you even unlock the phone. The Kids Corner allows you as a parent to setup an area on your phone that you kids can go into an use it without disturbing your apps.  They can play games or use apps that you have designated and will only see those apps.  It even has a special lock screen gesture just for the kids corner. Rooms allow you to organize your phone around the groups of people in your life.  You get a shared calendar, a room wall as well as shared notes beyond just being able to send messages to a group.  You can also invite people not on the Windows Phone platform to access an online version of the room. Data Sense is a new feature that gives you better control and understanding of your data plan usage.  You can see which applications are using data and it can automatically adjust they way your phone behaves as you get close to your data limit. Add to these features the fact that the entire Windows ecosystem is integrated with SkyDrive and you have an available anywhere experience that is unequaled by any other platform.  Your document, photos and music are available on your Windows Phone, Window 8 device and Xbox.  SkyDrive also doesn’t limit how long you can keep files like the competing cloud platforms and give more free storage. It was interesting the way they made the launch event more personal.  First Joe brought out his own kids to demo the Kids Corner.  They followed this up by bringing out Jessica Alba to discuss her experience on the Windows Phone 8.  They need to keep putting a face on the product instead of just showing features as a cold list. Then we get to apps.  We knew that the new Skype was coming, but we found out that it was created in such a way that it can receive calls without running consistently in the background which would eat up battery.  This announcement was follow by the coming Facebook app that is optimized for Windows Phone 8.  As a matter of fact they indicated that just after launch the marketplace would have 46 out of the top 50 apps used by all smartphone platforms.  In a rational world this tide with over 120,000 apps currently in the marketplace there should be no more argument about the Windows Phone ecosystem. For those of us who develop for Windows Phone and weren’t on the early adoption program will finally get access to the SDK tomorrow after an announcement at Build (more waiting).  Perhaps we will get a few new features then. In the end I wouldn’t say there were any huge surprises, but I am really excited about getting my hands on the devices next month and starting to develop.  Stay tuned. del.icio.us Tags: Windows Phone,Windows Phone 8,Winodws Phone 8 Launch,Joe Belfiore,Jessica Alba

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  • What is in your Mathematica tool bag?

    - by Timo
    We all know that Mathematica is great, but it also often lacks critical functionality. What kind of external packages / tools / resources do you use with Mathematica? I'll edit (and invite anyone else to do so too) this main post to include resources which are focused on general applicability in scientific research and which as many people as possible will find useful. Feel free to contribute anything, even small code snippets (as I did below for a timing routine). Also, undocumented and useful features in Mathematica 7 and beyond you found yourself, or dug up from some paper/site are most welcome. Please include a short description or comment on why something is great or what utility it provides. If you link to books on Amazon with affiliate links please mention it, e.g., by putting your name after the link. Packages: LevelScheme is a package that greatly expands Mathematica's capability to produce good looking plots. I use it if not for anything else then for the much, much improved control over frame/axes ticks. David Park's Presentation Package ($50 - no charge for updates) Tools: MASH is Daniel Reeves's excellent perl script essentially providing scripting support for Mathematica 7. (This is finally built in as of Mathematica 8 with the -script option.) Resources: Wolfram's own repository MathSource has a lot of useful if narrow notebooks for various applications. Also check out the other sections such as Current Documentation, Courseware for lectures, and Demos for, well, demos. Books: Mathematica programming: an advanced introduction by Leonid Shifrin (web, pdf) is a must read if you want to do anything more than For loops in Mathematica. Quantum Methods with Mathematica by James F. Feagin (amazon) The Mathematica Book by Stephen Wolfram (amazon) (web) Schaum's Outline (amazon) Mathematica in Action by Stan Wagon (amazon) - 600 pages of neat examples and goes up to Mathematica version 7. Visualization techniques are especially good, you can see some of them on the author's Demonstrations Page. Mathematica Programming Fundamentals by Richard Gaylord (pdf) - A good concise introduction to most of what you need to know about Mathematica programming. Undocumented (or scarcely documented) Features: How to customize Mathematica keyboard shortcuts. See this question. How to inspect patterns and functions used by Mathematica's own functions. See this answer How to achieve Consistent size for GraphPlots in Mathematica? See this question.

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  • AJAX XML reply node value iteration

    - by XpiritO
    Hi there, guys. I would really appreciate to get your help on this, as I can't seem to detect and solve the problem I'm having with an AJAX functionality on a site that I'm currently developing. I have a webform that makes an asynchronous call to a handler (.ashx) that delivers a XML response that is later processed by a Javascript client-side function that places it's contents into the user-interface. I'm attaching an example of the response generated by my handler, and what I would like to know is how can I get all the <body> element innerHTML (with the text and child nodes) contents to append it to a <span> element on the user-interface. Can anyone help me out with this? XML Response returned by the handler (checked via Firebug): <message> <content> <messageId>2</messageId> <from>Barack Obama</from> <fromMail>[email protected]</fromMail> <subject>Yes, we can... get World Peace</subject> <body>Hello, dear citizen. I'm sending you this message to invite you to join us! <a href="http://www.whitehouse.gov">Test link</a> Thank you for your time.</body> </content> </message> Client-side Javascript function to affect the user-interface innerHTML property with the data returned via AJAX: function GetMessageContentsCallback(args, resp) { //XML Parser try { //Internet Explorer xmlDoc = new ActiveXObject("Microsoft.XMLDOM"); xmlDoc.async = "false"; xmlDoc.loadXML(resp); } catch (e) { parser = new DOMParser(); xmlDoc = parser.parseFromString(resp, "text/xml"); } var msgReply = xmlDoc.getElementsByTagName('message')[0]; var ajaxRespondeBodyInnerHTML = msgReply.getElementsByTagName(body)[0].firstChild.nodeValue; //this currently only delivers inner text content, without the <a href... bit and subsequent text document.getElementById("bodySpan").innerHTML = ajaxRespondeBodyInnerHTML; }

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  • B-trees, databases, sequential inputs, and speed.

    - by IanC
    I know from experience that b-trees have awful performance when data is added to them sequentially (regardless of the direction). However, when data is added randomly, best performance is obtained. This is easy to demonstrate with the likes of an RB-Tree. Sequential writes cause a maximum number of tree balances to be performed. I know very few databases use binary trees, but rather used n-order balanced trees. I logically assume they suffer a similar fate to binary trees when it comes to sequential inputs. This sparked my curiosity. If this is so, then one could deduce that writing sequential IDs (such as in IDENTITY(1,1)) would cause multiple re-balances of the tree to occur. I have seen many posts argue against GUIDs as "these will cause random writes". I never use GUIDs, but it struck me that this "bad" point was in fact a good point. So I decided to test it. Here is my code: SET ANSI_NULLS ON GO SET QUOTED_IDENTIFIER ON GO CREATE TABLE [dbo].[T1]( [ID] [int] NOT NULL CONSTRAINT [T1_1] PRIMARY KEY CLUSTERED ([ID] ASC) ) GO CREATE TABLE [dbo].[T2]( [ID] [uniqueidentifier] NOT NULL CONSTRAINT [T2_1] PRIMARY KEY CLUSTERED ([ID] ASC) ) GO declare @i int, @t1 datetime, @t2 datetime, @t3 datetime, @c char(300) set @t1 = GETDATE() set @i = 1 while @i < 2000 begin insert into T2 values (NEWID(), @c) set @i = @i + 1 end set @t2 = GETDATE() WAITFOR delay '0:0:10' set @t3 = GETDATE() set @i = 1 while @i < 2000 begin insert into T1 values (@i, @c) set @i = @i + 1 end select DATEDIFF(ms, @t1, @t2) AS [Int], DATEDIFF(ms, @t3, getdate()) AS [GUID] drop table T1 drop table T2 Note that I am not subtracting any time for the creation of the GUID nor for the considerably extra size of the row. The results on my machine were as follows: Int: 17,340 ms GUID: 6,746 ms This means that in this test, random inserts of 16 bytes was almost 3 times faster than sequential inserts of 4 bytes. Would anyone like to comment on this? Ps. I get that this isn't a question. It's an invite to discussion, and that is relevant to learning optimum programming.

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  • Send invitation to any user of google chats (is it possible?)

    - by Gizzo
    Hi I try to realize simple code on perl which should just get/send messages from/to gtalk accounts. I use Net::XMPP::* modules. All works just fine for users, who are my friends (in my "buddy" list). But i can't send message to unknown user. I know, that for this case i must send an invitation first, but Net::XMPP::* don't provide this possibility. There is only one way to invite person - construct my own xml according to "XEP-0155 Stanza Session Negotiation" protocol. But this doesn't work correct. When i send xml to server, it returns error "service-unavailable". I send: <message to='[email protected]'> <sxde xmlns='http://jabber.org/protocol/sxde' xmlns:sxde='http://jabber.org/protocol/sxde#metadata' session='0AEF4278DC4B6577' id='b'> <negotiation> <invitation> <feature var='http://jabber.org/protocol/whiteboard' /> </invitation> </negotiation> </sxde> </message> before my message. ANSWER: <message from='' to='[email protected]/TALKCDDCCE63' type='error'> <sxde id='b' session='0AEF4278DC4B6577' xmlns='http://jabber.org/protocol/sxde' xmlns:sxde='http://jabber.org/protocol/sxde#metadata'> <negotiation> <invitation> <feature var='http://jabber.org/protocol/whiteboard'/> </invitation> </negotiation> </sxde> <nos:x value='disabled' xmlns:nos='google:nosave'/> <arc:record otr='false' xmlns:arc='http://jabber.org/protocol/archive'/> <error code='503' type='cancel'> <service-unavailable xmlns='urn:ietf:params:xml:ns:xmpp-stanzas'/> </error> </message> Maybe i lost smth or should send another info before (or after..) ? Or maybe there are another way to send message without any invitation? Thanks in advance

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  • PHP Array Not Working in Function

    - by lemonpole
    Hello all. I'm currently experimenting with arrays in PHP, and I created a fake environment where a team's information will be displayed. $t1 = array ( "basicInfo" => array ( "The Sineps", "December 25, 2010", "lemonpole" ), "overallRecord" => array (0, 0, 0, 0), "overallSeasons" => array ( 1 => array (14, 0, 0), 2 => array (9, 5, 2), 3 => array (12, 4, 0), 4 => array (3, 11, 2) ), "games" => array ( "<img src=\"images/cs.gif\" alt=\"Counter-Strike\" />", "<img src=\"images/cs.gif\" alt=\"Counter-Strike\" />", "<img src=\"images/cs.gif\" alt=\"Counter-Strike\" />", "<img src=\"images/cs.gif\" alt=\"Counter-Strike\" />" ), "seasonHistory" => array ( "Season I", "Season II", "Season III", "Season IV" ), "divisions" => array ( "Open", "Main", "Main", "Invite" ) ); // Displays the seasons the team has been in along // with the record of each season. function seasonHistory() { // Make array variable local-scope. global $t1; // Count the number of seasons. $numrows = count($t1["seasonHistory"]); // Loop through all the variables until // it reaches the last entry made and display // each item seperately. for($v = 0; $v <= $numrows; $v++) { // Echo each season. echo "<tr><td>{$t1["games"][$v]}</td>"; echo "<td>{$t1["seasonHistory"][$v]}</td>"; echo "<td>{$t1["divisions"][$v]}</td></tr>"; } } I have tested several possible problems out and after narrowing them down I have come down to one conclusion and that is my function is not connecting to the array for some reason. I don't know what else to do because I thought making the array global would fix that problem. What works: I can echo $t1["games"][0] on the page I need it to display and it gives me the content. I tried echo $t1["games"][0] INSIDE the function and then calling the function and it doesn't display anything.

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  • Initial Cisco ASA 5510 Config

    - by Brendan ODonnell
    Fair warning, I'm a but of a noob so please bear with me. I'm trying to set up a new ASA 5510. I have a pretty simple set up with one /24 on the inside NATed to a DHCP address on the outside. Everything on the inside works and I can ping the outside interface from external devices. No matter what I do I can't get anything internal to route across the border to the outside and back. To try and eliminate ACL issues as a possibility I added permit any any rules to the incoming access lists on the inside and outside interfaces. I'd appreciate any help I can get. Here's the sh run. : Saved : ASA Version 8.4(3) ! hostname gateway domain-name xxx.local enable password xxx encrypted passwd xxx encrypted names ! interface Ethernet0/0 nameif outside security-level 0 ip address dhcp setroute ! interface Ethernet0/1 nameif inside security-level 100 ip address 10.x.x.x 255.255.255.0 ! interface Ethernet0/2 shutdown no nameif no security-level no ip address ! interface Ethernet0/3 shutdown no nameif no security-level no ip address ! interface Management0/0 nameif management security-level 100 ip address 192.168.1.1 255.255.255.0 management-only ! ftp mode passive dns domain-lookup inside dns server-group DefaultDNS name-server 10.x.x.x domain-name xxx.local same-security-traffic permit inter-interface same-security-traffic permit intra-interface object network inside-network subnet 10.x.x.x 255.255.255.0 object-group protocol TCPUDP protocol-object udp protocol-object tcp access-list outside_access_in extended permit ip any any access-list inside_access_in extended permit ip any any pager lines 24 logging enable logging buffered informational logging asdm informational mtu management 1500 mtu inside 1500 mtu outside 1500 no failover icmp unreachable rate-limit 1 burst-size 1 icmp permit any inside icmp permit any outside no asdm history enable arp timeout 14400 ! object network inside-network nat (any,outside) dynamic interface access-group inside_access_in in interface inside access-group outside_access_in in interface outside timeout xlate 3:00:00 timeout pat-xlate 0:00:30 timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02 timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00 timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00 timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute timeout tcp-proxy-reassembly 0:01:00 timeout floating-conn 0:00:00 dynamic-access-policy-record DfltAccessPolicy user-identity default-domain LOCAL aaa authentication ssh console LOCAL aaa authentication http console LOCAL http server enable http 192.168.1.0 255.255.255.0 management http 10.x.x.x 255.255.255.0 inside http authentication-certificate management http authentication-certificate inside no snmp-server location no snmp-server contact snmp-server enable traps snmp authentication linkup linkdown coldstart warmstart telnet timeout 5 ssh 192.168.1.0 255.255.255.0 management ssh 10.x.x.x 255.255.255.0 inside ssh timeout 5 ssh version 2 console timeout 0 dhcp-client client-id interface outside dhcpd address 192.168.1.2-192.168.1.254 management dhcpd enable management ! threat-detection basic-threat threat-detection statistics access-list no threat-detection statistics tcp-intercept webvpn username xxx password xxx encrypted ! class-map inspection_default match default-inspection-traffic ! ! policy-map type inspect dns preset_dns_map parameters message-length maximum client auto message-length maximum 512 policy-map global_policy class inspection_default inspect dns preset_dns_map inspect ftp inspect h323 h225 inspect h323 ras inspect rsh inspect rtsp inspect esmtp inspect sqlnet inspect skinny inspect sunrpc inspect xdmcp inspect sip inspect netbios inspect tftp inspect ip-options inspect icmp ! service-policy global_policy global prompt hostname context no call-home reporting anonymous Cryptochecksum:fe19874e18fe7107948eb0ada6240bc2 : end no asdm history enable

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  • Cisco ASA 5505 site to site IPSEC VPN won't route from multiple LANs

    - by franklundy
    Hi I've set up a standard site to site VPN between 2 ASA 5505s (using the wizard in ASDM) and have the VPN working fine for traffic between Site A and Site B on the directly connected LANs. But this VPN is actually to be used for data originating on LAN subnets that are one hop away from the directly connected LANs. So actually there is another router connected to each ASA (LAN side) that then route to two completely different LAN ranges, where the clients and servers reside. At the moment, any traffic that gets to the ASA that has not originated from the directly connected LAN gets sent straight to the default gateway, and not through the VPN. I've tried adding the additional subnets to the "Protected Networks" on the VPN, but that has no effect. I have also tried adding a static route to each ASA trying to point the traffic to the other side, but again this hasn't worked. Here is the config for one of the sites. This works for traffic to/from the 192.168.144.x subnets perfectly. What I need is to be able to route traffic from 10.1.0.0/24 to 10.2.0.0/24 for example. ASA Version 8.0(3) ! hostname Site1 enable password ** encrypted names name 192.168.144.4 Site2 ! interface Vlan1 nameif inside security-level 100 ip address 192.168.144.2 255.255.255.252 ! interface Vlan2 nameif outside security-level 0 ip address 10.78.254.70 255.255.255.252 (this is a private WAN circuit) ! interface Ethernet0/0 switchport access vlan 2 ! interface Ethernet0/1 ! interface Ethernet0/2 ! interface Ethernet0/3 ! interface Ethernet0/4 ! interface Ethernet0/5 ! interface Ethernet0/6 ! interface Ethernet0/7 ! passwd ** encrypted ftp mode passive access-list inside_access_in extended permit ip any any access-list outside_access_in extended permit icmp any any echo-reply access-list outside_1_cryptomap extended permit ip 192.168.144.0 255.255.255.252 Site2 255.255.255.252 access-list inside_nat0_outbound extended permit ip 192.168.144.0 255.255.255.252 Site2 255.255.255.252 pager lines 24 logging enable logging asdm informational mtu inside 1500 mtu outside 1500 icmp unreachable rate-limit 1 burst-size 1 asdm image disk0:/asdm-603.bin no asdm history enable arp timeout 14400 global (outside) 1 interface nat (inside) 0 access-list inside_nat0_outbound nat (inside) 1 0.0.0.0 0.0.0.0 access-group inside_access_in in interface inside access-group outside_access_in in interface outside route outside 0.0.0.0 0.0.0.0 10.78.254.69 1 timeout xlate 3:00:00 timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02 timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00 timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00 timeout uauth 0:05:00 absolute dynamic-access-policy-record DfltAccessPolicy aaa authentication ssh console LOCAL http server enable http 0.0.0.0 0.0.0.0 outside http 192.168.1.0 255.255.255.0 inside no snmp-server location no snmp-server contact snmp-server enable traps snmp authentication linkup linkdown coldstart crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac crypto map outside_map 1 match address outside_1_cryptomap crypto map outside_map 1 set pfs crypto map outside_map 1 set peer 10.78.254.66 crypto map outside_map 1 set transform-set ESP-3DES-SHA crypto map outside_map interface outside crypto isakmp enable outside crypto isakmp policy 10 authentication pre-share encryption 3des hash sha group 2 lifetime 86400 no crypto isakmp nat-traversal telnet timeout 5 ssh 0.0.0.0 0.0.0.0 outside ssh timeout 5 console timeout 0 management-access inside threat-detection basic-threat threat-detection statistics port threat-detection statistics protocol threat-detection statistics access-list group-policy DfltGrpPolicy attributes vpn-idle-timeout none username enadmin password * encrypted privilege 15 tunnel-group 10.78.254.66 type ipsec-l2l tunnel-group 10.78.254.66 ipsec-attributes pre-shared-key * ! ! prompt hostname context

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  • How can I forward ALL traffic over a site-to-site VPN on Cisco ASA?

    - by Scott Clements
    Hi There, I currently have two Cisco ASA 5100 routers. They are at different physical sites and are configured with a site-to-site VPN which is active and working. I can communicate with the subnets on either site from the other and both are connected to the internet, however I need to ensure that all the traffic at my remote site goes through this VPN to my site here. I know that the web traffic is doing so as a "tracert" confirms this, but I need to ensure that all other network traffic is being directed over this VPN to my network here. Here is my config for the ASA router at my remote site: hostname ciscoasa domain-name xxxxx enable password 78rl4MkMED8xiJ3g encrypted names ! interface Ethernet0/0 nameif NIACEDC security-level 100 ip address x.x.x.x 255.255.255.0 ! interface Ethernet0/1 description External Janet Connection nameif JANET security-level 0 ip address x.x.x.x 255.255.255.248 ! interface Ethernet0/2 shutdown no nameif security-level 100 no ip address ! interface Ethernet0/3 shutdown no nameif security-level 100 ip address dhcp setroute ! interface Management0/0 nameif management security-level 100 ip address 192.168.100.1 255.255.255.0 management-only ! passwd 2KFQnbNIdI.2KYOU encrypted ftp mode passive clock timezone GMT/BST 0 clock summer-time GMT/BDT recurring last Sun Mar 1:00 last Sun Oct 2:00 dns domain-lookup NIACEDC dns server-group DefaultDNS name-server 154.32.105.18 name-server 154.32.107.18 domain-name XXXX same-security-traffic permit inter-interface same-security-traffic permit intra-interface access-list ren_access_in extended permit ip any any access-list ren_access_in extended permit tcp any any access-list ren_nat0_outbound extended permit ip 192.168.6.0 255.255.255.0 192.168.3.0 255.255.255.0 access-list NIACEDC_nat0_outbound extended permit ip 192.168.12.0 255.255.255.0 192.168.3.0 255.255.255.0 access-list JANET_20_cryptomap extended permit ip 192.168.12.0 255.255.255.0 192.168.3.0 255.255.255.0 access-list NIACEDC_access_in extended permit ip any any access-list NIACEDC_access_in extended permit tcp any any access-list JANET_access_out extended permit ip any any access-list NIACEDC_access_out extended permit ip any any pager lines 24 logging enable logging asdm informational mtu NIACEDC 1500 mtu JANET 1500 mtu management 1500 icmp unreachable rate-limit 1 burst-size 1 asdm image disk0:/asdm-522.bin no asdm history enable arp timeout 14400 nat-control global (NIACEDC) 1 interface global (JANET) 1 interface nat (NIACEDC) 0 access-list NIACEDC_nat0_outbound nat (NIACEDC) 1 192.168.12.0 255.255.255.0 access-group NIACEDC_access_in in interface NIACEDC access-group NIACEDC_access_out out interface NIACEDC access-group JANET_access_out out interface JANET route JANET 0.0.0.0 0.0.0.0 194.82.121.82 1 route JANET 0.0.0.0 0.0.0.0 192.168.3.248 tunneled timeout xlate 3:00:00 timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02 timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00 timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00 timeout uauth 0:05:00 absolute http server enable http 192.168.12.0 255.255.255.0 NIACEDC http 192.168.100.0 255.255.255.0 management http 192.168.9.0 255.255.255.0 NIACEDC no snmp-server location no snmp-server contact snmp-server enable traps snmp authentication linkup linkdown coldstart crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac crypto ipsec transform-set ESP-AES-256-SHA esp-aes-256 esp-sha-hmac crypto map JANET_map 20 match address JANET_20_cryptomap crypto map JANET_map 20 set pfs crypto map JANET_map 20 set peer X.X.X.X crypto map JANET_map 20 set transform-set ESP-AES-256-SHA crypto map JANET_map interface JANET crypto isakmp enable JANET crypto isakmp policy 10 authentication pre-share encryption aes-256 hash sha group 2 lifetime 86400 crypto isakmp policy 30 authentication pre-share encryption 3des hash sha group 2 lifetime 86400 crypto isakmp policy 50 authentication pre-share encryption aes-256 hash sha group 5 lifetime 86400 tunnel-group X.X.X.X type ipsec-l2l tunnel-group X.X.X.X ipsec-attributes pre-shared-key * telnet timeout 5 ssh timeout 5 console timeout 0 dhcpd address 192.168.100.2-192.168.100.254 management dhcpd enable management ! ! class-map inspection_default match default-inspection-traffic ! ! policy-map type inspect dns preset_dns_map parameters message-length maximum 512 policy-map global_policy class inspection_default inspect dns preset_dns_map inspect ftp inspect h323 h225 inspect h323 ras inspect rsh inspect rtsp inspect esmtp inspect sqlnet inspect skinny inspect sunrpc inspect xdmcp inspect sip inspect netbios inspect tftp inspect http ! service-policy global_policy global prompt hostname context no asdm history enable Thanks in advance, Scott

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  • Simple Cisco ASA 5505 config issue

    - by Ben Sebborn
    I have a Cisco ASA setup with two interfaces: inside: 192.168.2.254 / 255.255.255.0 SecLevel:100 outside: 192.168.3.250 / 255.255.255.0 SecLevel: 0 I have a static route setup to allow PCs on the inside network to access the internet via a gateway on the outside interface (3.254): outside 0.0.0.0 0.0.0.0 192.168.3.254 This all works fine. I now need to be able to access a PC on the outside interface (3.253) from a PC on the inside interface on port 35300. I understand I should be able to do this with no problems, as I'm going from a higher security level to a lower one. However I can't get any connection. Do I need to set up a seperate static route? Perhaps the route above is overriding what I need to be able to do (is it routing ALL traffic through the gateway?) Any advice on how to do this would be apprecaited. I am configuring this via ASDM but the config can be seen as below: Result of the command: "show running-config" : Saved : ASA Version 8.2(5) ! hostname ciscoasa domain-name xxx.internal names name 192.168.2.201 dev.xxx.internal description Internal Dev server name 192.168.2.200 Newserver ! interface Ethernet0/0 switchport access vlan 2 ! interface Ethernet0/1 ! interface Ethernet0/2 ! interface Ethernet0/3 shutdown ! interface Ethernet0/4 shutdown ! interface Ethernet0/5 shutdown ! interface Ethernet0/6 shutdown ! interface Ethernet0/7 shutdown ! interface Vlan1 nameif inside security-level 100 ip address 192.168.2.254 255.255.255.0 ! interface Vlan2 nameif outside security-level 0 ip address 192.168.3.250 255.255.255.0 ! ! time-range Workingtime periodic weekdays 9:00 to 18:00 ! ftp mode passive clock timezone GMT/BST 0 clock summer-time GMT/BDT recurring last Sun Mar 1:00 last Sun Oct 2:00 dns domain-lookup inside dns server-group DefaultDNS name-server Newserver domain-name xxx.internal same-security-traffic permit inter-interface object-group service Mysql tcp port-object eq 3306 object-group protocol TCPUDP protocol-object udp protocol-object tcp access-list inside_access_in extended permit ip any any access-list outside_access_in remark ENABLES OUTSDIE ACCESS TO DEV SERVER! access-list outside_access_in extended permit tcp any interface outside eq www time-range Workingtime inactive access-list outside_access_in extended permit tcp host www-1.xxx.com interface outside eq ssh access-list inside_access_in_1 extended permit tcp any any eq www access-list inside_access_in_1 extended permit tcp any any eq https access-list inside_access_in_1 remark Connect to SSH services access-list inside_access_in_1 extended permit tcp any any eq ssh access-list inside_access_in_1 remark Connect to mysql server access-list inside_access_in_1 extended permit tcp any host mysql.xxx.com object-group Mysql access-list inside_access_in_1 extended permit tcp any host mysql.xxx.com eq 3312 access-list inside_access_in_1 extended permit object-group TCPUDP host Newserver any eq domain access-list inside_access_in_1 extended permit icmp any any access-list inside_access_in_1 remark Draytek Admin access-list inside_access_in_1 extended permit tcp any 192.168.3.0 255.255.255.0 eq 4433 access-list inside_access_in_1 remark Phone System access-list inside_access_in_1 extended permit tcp any 192.168.3.0 255.255.255.0 eq 35300 log disable pager lines 24 logging enable logging asdm warnings logging from-address [email protected] logging recipient-address [email protected] level errors mtu inside 1500 mtu outside 1500 ip verify reverse-path interface inside ip verify reverse-path interface outside ipv6 access-list inside_access_ipv6_in permit tcp any any eq www ipv6 access-list inside_access_ipv6_in permit tcp any any eq https ipv6 access-list inside_access_ipv6_in permit tcp any any eq ssh ipv6 access-list inside_access_ipv6_in permit icmp6 any any icmp unreachable rate-limit 1 burst-size 1 icmp permit any outside no asdm history enable arp timeout 14400 global (outside) 1 interface nat (inside) 1 0.0.0.0 0.0.0.0 static (inside,outside) tcp interface www dev.xxx.internal www netmask 255.255.255.255 static (inside,outside) tcp interface ssh dev.xxx.internal ssh netmask 255.255.255.255 access-group inside_access_in in interface inside control-plane access-group inside_access_in_1 in interface inside access-group inside_access_ipv6_in in interface inside access-group outside_access_in in interface outside route outside 0.0.0.0 0.0.0.0 192.168.3.254 10 route outside 192.168.3.252 255.255.255.255 192.168.3.252 1 timeout xlate 3:00:00 timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02 timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00 timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00 timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute timeout tcp-proxy-reassembly 0:01:00 timeout floating-conn 0:00:00 dynamic-access-policy-record DfltAccessPolicy aaa authentication telnet console LOCAL aaa authentication enable console LOCAL

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  • ASA 5505 stops local internet when connected to VPN

    - by g18c
    Hi I have a Cisco ASA router running firmware 8.2(5) which hosts an internal LAN on 192.168.30.0/24. I have used the VPN Wizard to setup L2TP access and I can connect in fine from a Windows box and can ping hosts behind the VPN router. However, when connected to the VPN I can no longer ping out to my internet or browse web pages. I would like to be able to access the VPN, and also browse the internet at the same time - I understand this is called split tunneling (have ticked the setting in the wizard but to no effect) and if so how do I do this? Alternatively, if split tunneling is a pain to setup, then making the connected VPN client have internet access from the ASA WAN IP would be OK. Thanks, Chris names ! interface Ethernet0/0 switchport access vlan 2 ! interface Ethernet0/1 ! interface Vlan1 nameif inside security-level 100 ip address 192.168.30.1 255.255.255.0 ! interface Vlan2 nameif outside security-level 0 ip address 208.74.158.58 255.255.255.252 ! ftp mode passive access-list inside_nat0_outbound extended permit ip any 10.10.10.0 255.255.255.128 access-list inside_nat0_outbound extended permit ip 192.168.30.0 255.255.255.0 192.168.30.192 255.255.255.192 access-list DefaultRAGroup_splitTunnelAcl standard permit 192.168.30.0 255.255.255.0 access-list DefaultRAGroup_splitTunnelAcl_1 standard permit 192.168.30.0 255.255.255.0 pager lines 24 logging asdm informational mtu inside 1500 mtu outside 1500 ip local pool LANVPNPOOL 192.168.30.220-192.168.30.249 mask 255.255.255.0 icmp unreachable rate-limit 1 burst-size 1 no asdm history enable arp timeout 14400 global (outside) 1 interface nat (inside) 0 access-list inside_nat0_outbound nat (inside) 1 192.168.30.0 255.255.255.0 route outside 0.0.0.0 0.0.0.0 208.74.158.57 1 timeout xlate 3:00:00 timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02 timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00 timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00 timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute timeout tcp-proxy-reassembly 0:01:00 timeout floating-conn 0:00:00 dynamic-access-policy-record DfltAccessPolicy http server enable http 192.168.30.0 255.255.255.0 inside snmp-server enable traps snmp authentication linkup linkdown coldstart crypto ipsec transform-set ESP-AES-256-MD5 esp-aes-256 esp-md5-hmac crypto ipsec transform-set ESP-DES-SHA esp-des esp-sha-hmac crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac crypto ipsec transform-set ESP-DES-MD5 esp-des esp-md5-hmac crypto ipsec transform-set ESP-AES-192-MD5 esp-aes-192 esp-md5-hmac crypto ipsec transform-set ESP-3DES-MD5 esp-3des esp-md5-hmac crypto ipsec transform-set ESP-AES-256-SHA esp-aes-256 esp-sha-hmac crypto ipsec transform-set ESP-AES-128-SHA esp-aes esp-sha-hmac crypto ipsec transform-set ESP-AES-192-SHA esp-aes-192 esp-sha-hmac crypto ipsec transform-set ESP-AES-128-MD5 esp-aes esp-md5-hmac crypto ipsec transform-set TRANS_ESP_3DES_SHA esp-3des esp-sha-hmac crypto ipsec transform-set TRANS_ESP_3DES_SHA mode transport crypto ipsec security-association lifetime seconds 28800 crypto ipsec security-association lifetime kilobytes 4608000 crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set transform-set ESP-AES-128-SHA ESP-AES-128-MD5 ESP-AES-192-SHA ESP-AES-192-MD5 ESP-AES-256-SHA ESP-AES-256-MD5 ESP-3DES-SHA ESP-3DES-MD5 ESP-DES-SHA ESP-DES-MD5 TRANS_ESP_3DES_SHA crypto map outside_map 65535 ipsec-isakmp dynamic SYSTEM_DEFAULT_CRYPTO_MAP crypto map outside_map interface outside crypto isakmp enable outside crypto isakmp policy 10 authentication pre-share encryption 3des hash sha group 2 lifetime 86400 telnet timeout 5 ssh timeout 5 console timeout 0 dhcpd auto_config outside ! threat-detection basic-threat threat-detection statistics access-list no threat-detection statistics tcp-intercept webvpn group-policy DefaultRAGroup internal group-policy DefaultRAGroup attributes dns-server value 192.168.30.3 vpn-tunnel-protocol l2tp-ipsec split-tunnel-policy tunnelspecified split-tunnel-network-list value DefaultRAGroup_splitTunnelAcl_1 username user password Cj7W5X7wERleAewO8ENYtg== nt-encrypted privilege 0 tunnel-group DefaultRAGroup general-attributes address-pool LANVPNPOOL default-group-policy DefaultRAGroup tunnel-group DefaultRAGroup ipsec-attributes pre-shared-key ***** tunnel-group DefaultRAGroup ppp-attributes no authentication chap authentication ms-chap-v2 ! class-map inspection_default match default-inspection-traffic ! ! policy-map type inspect dns preset_dns_map parameters message-length maximum client auto message-length maximum 512 policy-map global_policy class inspection_default inspect dns preset_dns_map inspect ftp inspect h323 h225 inspect h323 ras inspect rsh inspect rtsp inspect esmtp inspect sqlnet inspect skinny inspect sunrpc inspect xdmcp inspect sip inspect netbios inspect tftp inspect ip-options ! service-policy global_policy global prompt hostname context : end

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  • got VPN l2l connect between a site & HQ but not traffice using ASA5505 on both ends

    - by vinlata
    Hi, Could anyone see what did I do wrong here? this is one configuration of site1 to HQ on ASA5505, I can get connected but seems like no traffic going (allowed) between them, could it be a NAT issue? any helps would much be appreciated Thanks interface Vlan1 nameif inside security-level 100 ip address 172.30.205.1 255.255.255.0 ! interface Vlan2 nameif outside security-level 0 ip address pppoe setroute ! interface Ethernet0/0 switchport access vlan 2 ! interface Ethernet0/1 ! interface Ethernet0/2 shutdown ! interface Ethernet0/3 shutdown ! interface Ethernet0/4 shutdown ! interface Ethernet0/5 shutdown ! interface Ethernet0/6 shutdown ! interface Ethernet0/7 shutdown ! passwd .dIuXDIYzD6RSHz7 encrypted ftp mode passive dns server-group DefaultDNS domain-name errg.net object-group network HQ network-object 172.22.0.0 255.255.0.0 network-object 172.22.0.0 255.255.128.0 network-object 172.22.0.0 255.255.255.128 network-object 172.22.1.0 255.255.255.128 network-object 172.22.1.0 255.255.255.0 access-list inside_access_in extended permit ip any any access-list outside_access_in extended permit icmp any any echo-reply access-list outside_20_cryptomap extended permit ip 172.30.205.0 255.255.255.0 o bject-group HQ access-list inside_nat0_outbound extended permit ip 172.30.205.0 255.255.255.0 o bject-group HQ access-list policy-nat extended permit ip 172.30.205.0 255.255.255.0 172.22.0.0 255.255.0.0 pager lines 24 logging asdm informational mtu inside 1500 mtu outside 1500 icmp unreachable rate-limit 1 burst-size 1 no asdm history enable arp timeout 14400 nat-control global (outside) 1 interface nat (inside) 0 access-list inside_nat0_outbound nat (inside) 1 0.0.0.0 0.0.0.0 static (inside,outside) 172.30.205.0 access-list policy-nat access-group inside_access_in in interface inside access-group outside_access_in in interface outside timeout xlate 3:00:00 timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02 timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00 timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00 timeout uauth 0:05:00 absolute username errgadmin password Os98gTdF8BZ0X2Px encrypted privilege 15 http server enable http 64.42.2.224 255.255.255.240 outside http 172.22.0.0 255.255.0.0 outside no snmp-server location no snmp-server contact snmp-server enable traps snmp authentication linkup linkdown coldstart crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac crypto map outside_map 190 match address outside_20_cryptomap crypto map outside_map 190 set pfs crypto map outside_map 190 set peer 66.7.249.109 crypto map outside_map 190 set transform-set ESP-3DES-SHA crypto map outside_map 190 set phase1-mode aggressive crypto map outside_map interface outside crypto isakmp enable outside crypto isakmp policy 30 authentication pre-share encryption 3des hash sha group 2 lifetime 86400 crypto isakmp policy 65535 authentication pre-share encryption 3des hash sha group 2 lifetime 86400 crypto isakmp nat-traversal 190 crypto isakmp ipsec-over-tcp port 10000 tunnel-group 66.7.249.109 type ipsec-l2l tunnel-group 66.7.249.109 ipsec-attributes pre-shared-key * telnet timeout 5 ssh 172.30.205.0 255.255.255.0 inside ssh 172.22.0.0 255.255.0.0 outside ssh 64.42.2.224 255.255.255.240 outside ssh 172.25.0.0 255.255.128.0 outside ssh timeout 5 console timeout 0 management-access inside vpdn group PPPoEx request dialout pppoe vpdn group PPPoEx localname [email protected] vpdn group PPPoEx ppp authentication pap vpdn username [email protected] password ********* dhcpd address 172.30.205.100-172.30.205.131 inside dhcpd dns 172.22.0.133 68.94.156.1 interface inside dhcpd wins 172.22.0.133 interface inside dhcpd domain errg.net interface inside dhcpd enable inside ! ! class-map inspection_default match default-inspection-traffic ! ! policy-map type inspect dns preset_dns_map parameters message-length maximum 512 policy-map global_policy class inspection_default inspect dns preset_dns_map inspect ftp inspect h323 h225 inspect h323 ras inspect netbios inspect rsh inspect rtsp inspect skinny inspect esmtp inspect sqlnet inspect sunrpc inspect tftp inspect sip inspect xdmcp ! end

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  • Displaying an image on a LED matrix with a Netduino

    - by Bertrand Le Roy
    In the previous post, we’ve been flipping bits manually on three ports of the Netduino to simulate the data, clock and latch pins that a shift register expected. We did all that in order to control one line of a LED matrix and create a simple Knight Rider effect. It was rightly pointed out in the comments that the Netduino has built-in knowledge of the sort of serial protocol that this shift register understands through a feature called SPI. That will of course make our code a whole lot simpler, but it will also make it a whole lot faster: writing to the Netduino ports is actually not that fast, whereas SPI is very, very fast. Unfortunately, the Netduino documentation for SPI is severely lacking. Instead, we’ve been reliably using the documentation for the Fez, another .NET microcontroller. To send data through SPI, we’ll just need  to move a few wires around and update the code. SPI uses pin D11 for writing, pin D12 for reading (which we won’t do) and pin D13 for the clock. The latch pin is a parameter that can be set by the user. This is very close to the wiring we had before (data on D11, clock on D12 and latch on D13). We just have to move the latch from D13 to D10, and the clock from D12 to D13. The code that controls the shift register has slimmed down considerably with that change. Here is the new version, which I invite you to compare with what we had before: public class ShiftRegister74HC595 { protected SPI Spi; public ShiftRegister74HC595(Cpu.Pin latchPin) : this(latchPin, SPI.SPI_module.SPI1) { } public ShiftRegister74HC595(Cpu.Pin latchPin, SPI.SPI_module spiModule) { var spiConfig = new SPI.Configuration( SPI_mod: spiModule, ChipSelect_Port: latchPin, ChipSelect_ActiveState: false, ChipSelect_SetupTime: 0, ChipSelect_HoldTime: 0, Clock_IdleState: false, Clock_Edge: true, Clock_RateKHz: 1000 ); Spi = new SPI(spiConfig); } public void Write(byte buffer) { Spi.Write(new[] {buffer}); } } All we have to do here is configure SPI. The write method couldn’t be any simpler. Everything is now handled in hardware by the Netduino. We set the frequency to 1MHz, which is largely sufficient for what we’ll be doing, but it could potentially go much higher. The shift register addresses the columns of the matrix. The rows are directly wired to ports D0 to D7 of the Netduino. The code writes to only one of those eight lines at a time, which will make it fast enough. The way an image is displayed is that we light the lines one after the other so fast that persistence of vision will give the illusion of a stable image: foreach (var bitmap in matrix.MatrixBitmap) { matrix.OnRow(row, bitmap, true); matrix.OnRow(row, bitmap, false); row++; } Now there is a twist here: we need to run this code as fast as possible in order to display the image with as little flicker as possible, but we’ll eventually have other things to do. In other words, we need the code driving the display to run in the background, except when we want to change what’s being displayed. Fortunately, the .NET Micro Framework supports multithreading. In our implementation, we’ve added an Initialize method that spins a new thread that is tied to the specific instance of the matrix it’s being called on. public LedMatrix Initialize() { DisplayThread = new Thread(() => DoDisplay(this)); DisplayThread.Start(); return this; } I quite like this way to spin a thread. As you may know, there is another, built-in way to contextualize a thread by passing an object into the Start method. For the method to work, the thread must have been constructed with a ParameterizedThreadStart delegate, which takes one parameter of type object. I like to use object as little as possible, so instead I’m constructing a closure with a Lambda, currying it with the current instance. This way, everything remains strongly-typed and there’s no casting to do. Note that this method would extend perfectly to several parameters. Of note as well is the return value of Initialize, a common technique to add some fluency to the API and enabling the matrix to be instantiated and initialized in a single line: using (var matrix = new LedMS88SR74HC595().Initialize()) The “using” in the previous line is because we have implemented IDisposable so that the matrix kills the thread and clears the display when the user code is done with it: public void Dispose() { Clear(); DisplayThread.Abort(); } Thanks to the multi-threaded version of the matrix driver class, we can treat the display as a simple bitmap with a very synchronous programming model: matrix.Set(someimage); while (button.Read()) { Thread.Sleep(10); } Here, the call into Set returns immediately and from the moment the bitmap is set, the background display thread will constantly continue refreshing no matter what happens in the main thread. That enables us to wait or read a button’s port on the main thread knowing that the current image will continue displaying unperturbed and without requiring manual refreshing. We’ve effectively hidden the implementation of the display behind a convenient, synchronous-looking API. Pretty neat, eh? Before I wrap up this post, I want to talk about one small caveat of using SPI rather than driving the shift register directly: when we got to the point where we could actually display images, we noticed that they were a mirror image of what we were sending in. Oh noes! Well, the reason for it is that SPI is sending the bits in a big-endian fashion, in other words backwards. Now sure you could fix that in software by writing some bit-level code to reverse the bits we’re sending in, but there is a far more efficient solution than that. We are doing hardware here, so we can simply reverse the order in which the outputs of the shift register are connected to the columns of the matrix. That’s switching 8 wires around once, as compared to doing bit operations every time we send a line to display. All right, so bringing it all together, here is the code we need to write to display two images in succession, separated by a press on the board’s button: var button = new InputPort(Pins.ONBOARD_SW1, false, Port.ResistorMode.Disabled); using (var matrix = new LedMS88SR74HC595().Initialize()) { // Oh, prototype is so sad! var sad = new byte[] { 0x66, 0x24, 0x00, 0x18, 0x00, 0x3C, 0x42, 0x81 }; DisplayAndWait(sad, matrix, button); // Let's make it smile! var smile = new byte[] { 0x42, 0x18, 0x18, 0x81, 0x7E, 0x3C, 0x18, 0x00 }; DisplayAndWait(smile, matrix, button); } And here is a video of the prototype running: The prototype in action I’ve added an artificial delay between the display of each row of the matrix to clearly show what’s otherwise happening very fast. This way, you can clearly see each of the two images being displayed line by line. Next time, we’ll do no hardware changes, focusing instead on building a nice programming model for the matrix, with sprites, text and hardware scrolling. Fun stuff. By the way, can any of my reader guess where we’re going with all that? The code for this prototype can be downloaded here: http://weblogs.asp.net/blogs/bleroy/Samples/NetduinoLedMatrixDriver.zip

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  • The APEX of Business Value...or...the Business Value of APEX? Oracle Cloud Takes Oracle APEX to New Heights!

    - by Gene Eun
    The attraction of Oracle Application Express (APEX) has increased tremendously with the recent launch of the Oracle Cloud. APEX already supported departmental development and deployment of business applications with minimal involvement from the IT department. Positioned as the ideal replacement for MS Access, APEX probably has managed better to capture the eye of developers and was used for enterprise application development at least as much as for the kind of tactical applications that Oracle strategically positioned it for. With APEX as PaaS from the Oracle Cloud, a leap is made to a much higher level of business value. Now the IT department is not even needed to make infrastructure available with a database running  on it. All the business needs is a credit card. And the business application that is developed, managed and used from the cloud through a standard browser can now just as easily be accessed by users from around the world as by users from the business department itself. As a bonus – the development of the APEX application is also done in the cloud – with no special demands on the location or the enterprise access privileges of the developers. To sum it up: APEX from Oracle Cloud Database Service get the development environment up and running in minutes no involvement from the internal IT department required (not for infrastructure, platform, or development) superior availability and scalability is offered by Oracle users from anywhere in the world can be invited to access the application developers from anywhere in the world can participate in creating and maintaining the application In addition: because the Oracle Cloud platform is the same as the on-premise platform, you can still decide to move the APEX application between the cloud and the local environment – and back again. The REST-ful services that are available through APEX allow programmatic interaction with the database under the APEX application. That means that this database can be synchronized with on premise databases or data stores in (other) clouds. Through the Oracle Cloud Messaging Service, the APEX application can easily enter into asynchronous conversations with other APEX applications, Fusion Middleware applications (ADF, SOA, BPM) and any other type of REST-enabled application. In my opinion, now, for the first time perhaps, APEX offers the attraction to the business that has been suggested before: because of the cloud, all the business needs is  a credit card (a budget of $175 per month), an internet-connection and a browser. Not like before, with a PC hidden under a desk or a database running somewhere in the data center. No matter how unattended: equipment is needed, power is consumed, the database needs to be kept running and if Oracle Database XE does not suffice, software licenses are required as well. And this set up always has a security challenge associated with it. The cloud fee for the Oracle Cloud Database Service includes infrastructure, power, licenses, availability, platform upgrades, a collection of reusable application components and the development and runtime environments containing the APEX platform. Of course this not only means that business departments can move quickly without having to convince their IT colleagues to move along – it also means that small organizations that do not even have IT colleagues can do the same. Getting tailored applications or applications up and running to get in touch with users and customers all over the world is now within easy reach for small outfits – without any investment. My misunderstanding For a long time, I was under the impression that the essence of APEX was that the business could create applications themselves – meaning that business ‘people’ would actually go into APEX to create the application. To me APEX was too much of a developers’ tool to see that happen – apart from the odd business analyst who missed his or her calling as an IT developer. Having looked at various other cloud based development offerings – including Force.com, Mendix, WaveMaker, WorkXpress, OrangeScape, Caspio and Cordys- I have come to realize my mistake. All these platforms are positioned for 'the business' but require a fair amount of coding and technical expertise. However, they make the business happy nevertheless, because they allow the  business to completely circumvent the IT department. That is the essence. Not having to go through the red tape, not having to wait for IT staff who (justifiably) need weeks or months to provide an environment, not having to deal with administrators (again, justifiably) refusing to take on that 'strange environment'. Being able to think of an initiative and turn into action right away. The business does not have to build the application - it can easily hire some external developers or even that nerdy boy next door. They can get started, get an application up and running and invite users in – especially external users such as customers. They will worry later about upgrades and life cycle management and integration. To get applications up and running quickly and start turning ideas into action and results rightaway. That is the key selling point for all these cloud offerings, including APEX from the Cloud. And it is a compelling story. For APEX probably even more so than for the others. While I consider APEX a somewhat proprietary framework compared with ‘regular’ Java/JEE web development (or even .NET and PHP  development), it is still far more open than most cloud environments. APEX is SQL and PL/SQL based – nothing special about those languages – and can run just as easily on site as in the cloud. It has been around since 2004 (that is not including several predecessors that fed straight into APEX) so it can be considered pretty mature. Oracle as a company seems pretty stable – so investments in its technology are bound to last for some time to come. By the way: neither APEX nor the other Cloud DevaaS offerings are targeted at creating applications with enormous life times. They fit into a trend of agile development and rapid life cycle management, with fairly light weight user interfaces that quickly adapt to taste, technology trends and functional requirements and that are easily replaced. APEX and ADF – a match made in heaven?! (or at least in the sky) Note that using APEX only for cloud based database with REST-ful Services is also a perfectly viable scenario: any UI – mobile or browser based – capable of consuming REST-ful services can be created against such a business tier. Creating an ADF Mobile application for example that runs aginst REST-ful services is a best practice for mobile development. Such REST-ful services can be consumed from any service provider – including the Cloud based APEX powered REST-ful services running against the Oracle Cloud Database Service! The ADF Mobile architecture overview can easily be morphed to fit the APEX services in – allowing for a cloud based mobile app: Want to learn more about Oracle Database Cloud Service or Oracle Cloud, just visit cloud.oracle.com  or oracle.com/cloud. Repost of a blog entry by Rick Greenwald, Director of Product Management, Oracle Database Cloud Service.

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  • User Guide to Dropbox Shared Folders

    - by Matthew Guay
    Dropbox is an incredibly useful tool for keeping all your files synced between your computers and the cloud.  Here we’re going to look at how you can keep all of your team on the same page with Dropbox shared folders. Creating a Shared Folder Setting up a shared folder in Dropbox is easy.  Add the files you want to share to a folder in Dropbox on your computer, then right-click in the folder, select Dropbox, and then choose Share This Folder.   Alternately, log into your Dropbox account online, click the drop-down menu beside the folder you want to share, and click Share this folder. Now, enter the email addresses of the people you want to share the folder with, and optionally enter a message explaining why you’re sharing the folder. The people you invite will receive an email inviting them to view and join the shared folder.  If they haven’t signed up for Dropbox, they can directly signup; otherwise, they can simply log into their Dropbox account and start adding or editing files. Shared folders have a slightly different icon in your Dropbox.  Notice the shared folder on the left has an icon with 2 people, while the folder on the right that is not shared, shows previews of its contents. See Your Shared Folder’s History Whenever your collaborators with your shared folders add or change files, you will see a tooltip notification telling you what changed. You can also view the changes online.  Log into your Dropbox account in your browser and select the Events tab.  This shows all changes to your Dropbox, but you can view only the changes in your shared folder by selecting its name on the left sidebar. Now you can see all recent changes to your folder, and can also see who added or removed each file.   On the bottom of the page, you can even add a comment that all the collaborators will see. If someone deleted a file you still need, you can restore it by clicking its link in this online history.  Or, you can view any deleted files by right-clicking in your Dropbox folder in Explorer.  Select Dropbox, and then click Show Deleted Files.   Get Notified When a Change is Made You’re not always in front of your computer; you’ve got a life beyond your projects, after all (at least hopefully).  If you really want to stay connected to what’s happening with your project, though, you can easily do that no matter where you are. Your shared Dropbox folder’s history page offers an RSS feed of all changes to the folder.  Click  the Subscribe to this feed hyperlink. Now, in the popup that opens, click “Copy to clipboard” so you can use this RSS feed. You can subscribe to RSS feeds through many web browsers, email clients, dedicated feed readers, and more.  In Firefox, Internet Explorer 7/8, or Opera, you can paste the feed address into your address bar and subscribe to the feed directly in your browser.   However, subscribing to the feed in a desktop application won’t help you much when you’re away from your computer.  One great option is to subscribe in the popular Google Reader.  Then you can check your feed from any browser, on any computer or mobile device. To add your Dropbox feed to Google Reader, log into Google Reader (link below), click Add a subscription on the top left, paste your RSS feed from Dropbox, and click Add.   Now you can see any changes to files or folders in Google Reader. You can even add your feed to your iGoogle homepage.  Click the Add it Now button on the right in the front page of Google Reader to add your feeds to iGoogle.   Now you can see updates on your files from your homepage.  If you’re using a different computer, just login to your Google account to see what’s happening. You can also access your Google Reader feeds from many programs and apps for most major Smartphones including iPhone, Windows Phone, and Blackberry. Receive a Tweet or Text When Changes are Made If you’re a hyper-connected individual, chances are you send and receive tweets on the go.  If so, this might be the best way for you to get notified when changes are made to your Dropbox shared folder.  To do this, first create a new Twitter account to publish your changes through.  If you don’t want the whole world to see your updates, click Settings and set your new Twitter account to Private. Once the new account is created, follow it with your normal Twitter account so you’ll see updates. Now, let’s publish our Dropbox RSS feed to Twitter.  Create an account with Twitterfeed (link below). Once your account is setup, add your feed to it.  Name your feed, and enter your Feed address from Dropbox.  Click Advanced Settings to make your feed work just like you want. In Advanced Settings, change the frequency to “Every 30 mins” to make sure you’re updated on changes as quick as possible.  You can also change other settings if you like. Click “Continue to Step 2”, and then click Twitter under the available services to add your account. Make sure your signed into your new Twitter account, and then click Authenticate Twitter. Allow the application. Now, finally, click Create Service. Whenever a change is made, you will receive a tweet via your new Twitter account.  And since you can receive tweets via text message or many mobile applications, you’ll never be very far away from your Dropbox changes!   Conclusion Dropbox shared folders are a great way to keep your whole team working together on the same files in a project.  And with these handy tricks, you can keep up with your shared files wherever you are! There are a lot of cool things you can do with Dropbox make sure to check out our posts on adding Dropbox to the Windows 7 Start menu, Accessing Dropbox files from Chrome, and Syncing your Pidgin Profile Across Multiple PCs. Links Signup or access your Dropbox account Google Reader Tweet your feed with Twitterfeed Similar Articles Productive Geek Tips How to Add and Manage Shared Folders on Windows Home ServerManage User Accounts in Windows Home ServerAdd "My Dropbox" to Your Windows 7 Start MenuComplete Guide to Networking Windows 7 with XP and VistaMoving Your Personal Data Folders in Windows Vista the Easy Way TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Office 2010 reviewed in depth by Ed Bott FoxClocks adds World Times in your Statusbar (Firefox) Have Fun Editing Photo Editing with Citrify Outlook Connector Upgrade Error Gadfly is a cool Twitter/Silverlight app Enable DreamScene in Windows 7

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  • Master Data Management and Cloud Computing

    - by david.butler(at)oracle.com
    Cloud Computing is all the rage these days. There are many reasons why this is so. But like its predecessor, Service Oriented Architecture, it can fall on hard times if the underlying data is left unmanaged. Master Data Management is the perfect Cloud companion. It can materially increase the chances for successful Cloud initiatives. In this blog, I'll review the nature of the Cloud and show how MDM fits in.   Here's the National Institute of Standards and Technology Cloud definition: •          Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction.   Cloud architectures have three main layers: applications or Software as a Service (SaaS), Platforms as a Service (PaaS), and Infrastructure as a Service (IaaS). SaaS generally refers to applications that are delivered to end-users over the Internet. Oracle CRM On Demand is an example of a SaaS application. Today there are hundreds of SaaS providers covering a wide variety of applications including Salesforce.com, Workday, and Netsuite. Oracle MDM applications are located in this layer of Oracle's On Demand enterprise Cloud platform. We call it Master Data as a Service (MDaaS). PaaS generally refers to an application deployment platform delivered as a service. They are often built on a grid computing architecture and include database and middleware. Oracle Fusion Middleware is in this category and includes the SOA and Data Integration products used to connect SaaS applications including MDM. Finally, IaaS generally refers to computing hardware (servers, storage and network) delivered as a service.  This typically includes the associated software as well: operating systems, virtualization, clustering, etc.    Cloud Computing benefits are compelling for a large number of organizations. These include significant cost savings, increased flexibility, and fast deployments. Cost advantages include paying for just what you use. This is especially critical for organizations with variable or seasonal usage. Companies don't have to invest to support peak computing periods. Costs are also more predictable and controllable. Increased agility includes access to the latest technology and experts without making significant up front investments.   While Cloud Computing is certainly very alluring with a clear value proposition, it is not without its challenges. An IDC survey of 244 IT executives/CIOs and their line-of-business (LOB) colleagues identified a number of issues:   Security - 74% identified security as an issue involving data privacy and resource access control. Integration - 61% found that it is hard to integrate Cloud Apps with in-house applications. Operational Costs - 50% are worried that On Demand will actually cost more given the impact of poor data quality on the rest of the enterprise. Compliance - 49% felt that compliance with required regulatory, legal and general industry requirements (such as PCI, HIPAA and Sarbanes-Oxley) would be a major issue. When control is lost, the ability of a provider to directly manage how and where data is deployed, used and destroyed is negatively impacted.  There are others, but I singled out these four top issues because Master Data Management, properly incorporated into a Cloud Computing infrastructure, can significantly ameliorate all of these problems. Cloud Computing can literally rain raw data across the enterprise.   According to fellow blogger, Mike Ferguson, "the fracturing of data caused by the adoption of cloud computing raises the importance of MDM in keeping disparate data synchronized."   David Linthicum, CTO Blue Mountain Labs blogs that "the lack of MDM will become more of an issue as cloud computing rises. We're moving from complex federated on-premise systems, to complex federated on-premise and cloud-delivered systems."    Left unmanaged, non-standard, inconsistent, ungoverned data with questionable quality can pollute analytical systems, increase operational costs, and reduce the ROI in Cloud and On-Premise applications. As cloud computing becomes more relevant, and more data, applications, services, and processes are moved out to cloud computing platforms, the need for MDM becomes ever more important. Oracle's MDM suite is designed to deal with all four of the above Cloud issues listed in the IDC survey.   Security - MDM manages all master data attribute privacy and resource access control issues. Integration - MDM pre-integrates Cloud Apps with each other and with On Premise applications at the data level. Operational Costs - MDM significantly reduces operational costs by increasing data quality, thereby improving enterprise business processes efficiency. Compliance - MDM, with its built in Data Governance capabilities, insures that the data is governed according to organizational standards. This facilitates rapid and accurate reporting for compliance purposes. Oracle MDM creates governed high quality master data. A unified cleansed and standardized data view is produced. The Oracle Customer Hub creates a single view of the customer. The Oracle Product Hub creates high quality product data designed to support all go-to-market processes. Oracle Supplier Hub dramatically reduces the chances of 'supplier exceptions'. Oracle Site Hub masters locations. And Oracle Hyperion Data Relationship Management masters financial reference data and manages enterprise hierarchies across operational areas from ERP to EPM and CRM to SCM. Oracle Fusion Middleware connects Cloud and On Premise applications to MDM Hubs and brings high quality master data to your enterprise business processes.   An independent analyst once said "Poor data quality is like dirt on the windshield. You may be able to drive for a long time with slowly degrading vision, but at some point, you either have to stop and clear the windshield or risk everything."  Cloud Computing has the potential to significantly degrade data quality across the enterprise over time. Deploying a Master Data Management solution prior to or in conjunction with a move to the Cloud can insure that the data flowing into the enterprise from the Cloud is clean and governed. This will in turn insure that expected returns on the investment in Cloud Computing will be realized.       Oracle MDM has proven its metal in this area and has the customers to back that up. In fact, I will be hosting a webcast on Tuesday, April 10th at 10 am PT with one of our top Cloud customers, the Church Pension Group. They have moved all mainline applications to a hosted model and use Oracle MDM to insure the master data is managed and cleansed before it is propagated to other cloud and internal systems. I invite you join Martin Hossfeld, VP, IT Operations, and Danette Patterson, Enterprise Data Manager as they review business drivers for MDM and hosted applications, how they did it, the benefits achieved, and lessons learned. You can register for this free webcast here.  Hope to see you there.

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  • Rockmelt, the technology adoption model, and Facebook's spare internet

    - by Roger Hart
    Regardless of how good it is, you'd have to have a heart of stone not to make snide remarks about Rockmelt. After all, on the surface it looks a lot like some people spent two years building a browser instead of just bashing out a Chrome extension over a wet weekend. It probably does some more stuff. I don't know for sure because artificial scarcity is cool, apparently, so the "invitation" is still in the post*. I may in fact never know for sure, because I'm not wild about Facebook sign-in as a prerequisite for anything. From the video, and some initial reviews, my early reaction was: I have a browser, I have a Twitter client; what on earth is this for? The answer, of course, is "not me". Rockmelt is, in a way, quite audacious. Oh, sure, on launch day it's Bay Area bar-chat for the kids with no lenses in their retro specs and trousers that give you deep-vein thrombosis, but it's not really about them. Likewise,  Facebook just launched Google Wave, or something. And all the tech snobbery and scorn packed into describing it that way is irrelevant next to what they're doing with their platform. Here's something I drew in MS Paint** because I don't want to get sued: (see: The technology adoption lifecycle) A while ago in the Guardian, John Lanchester dusted off the idiom that "technology is stuff that doesn't work yet". The rest of the article would be quite interesting if it wasn't largely about MySpace, and he's sort of got a point. If you bolt on the sentiment that risk-averse businessmen like things that work, you've got the essence of Crossing the Chasm. Products for the mainstream market don't look much like technology. Think for  a second about early (1980s ish) hi-fi systems, with all the knobs and fiddly bits, their ostentatious technophile aesthetic. Then consider their sleeker and less (or at least less conspicuously) functional successors in the 1990s. The theory goes that innovators and early adopters like technology, it's a hobby in itself. The rest of the humans seem to like magic boxes with very few buttons that make stuff happen and never trouble them about why. Personally, I consider Apple's maddening insistence that iTunes is an acceptable way to move files around to be more or less morally unacceptable. Most people couldn't care less. Hence Rockmelt, and hence Facebook's continued growth. Rockmelt looks pointless to me, because I aggregate my social gubbins with Digsby, or use TweetDeck. But my use case is different and so are my enthusiasms. If I want to share photos, I'll use Flickr - but Facebook has photo sharing. If I want a short broadcast message, I'll use Twitter - Facebook has status updates. If I want to sell something with relatively little hassle, there's eBay - or Facebook marketplace. YouTube - check, FB Video. Email - messaging. Calendaring apps, yeah there are loads, or FB Events. What if I want to host a simple web page? Sure, they've got pages. Also Notes for blogging, and more games than I can count. This stuff is right there, where millions and millions of users are already, and for what they need it just works. It's not about me, because I'm not in the big juicy area under the curve. It's what 1990s portal sites could never have dreamed of achieving. Facebook is AOL on speed, crack, and some designer drugs it had specially imported from the future. It's a n00b-friendly gateway to the internet that just happens to serve up all the things you want to do online, right where you are. Oh, and everybody else is there too. The price of having all this and the social graph too is that you have all of this, and the social graph too. But plenty of folks have more incisive things to say than me about the whole privacy shebang, and it's not really what I'm talking about. Facebook is maintaining a vast, and fairly fully-featured training-wheels internet. And it makes up a large proportion of the online experience for a lot of people***. It's the entire web (2.0?) experience for the early and late majority. And sure, no individual bit of it is quite as slick or as fully-realised as something like Flickr (which wows me a bit every time I use it. Those guys are good at the web), but it doesn't have to be. It has to be unobtrusively good enough for the regular humans. It has to not feel like technology. This is what Rockmelt sort of is. You're online, you want something nebulously social, and you don't want to faff about with, say, Twitter clients. Wow! There it is on a really distracting sidebar, right in your browser. No effort! Yeah - fish nor fowl, much? It might work, I guess. There may be a demographic who want their social web experience more simply than tech tinkering, and who aren't just getting it from Facebook (or, for that matter, mobile devices). But I'd be surprised. Rockmelt feels like an attempt to grab a slice of Facebook-style "Look! It's right here, where you already are!", but it's still asking the mature market to install a new browser. Presumably this is where that Facebook sign-in predicate comes in handy, though it'll take some potent awareness marketing to make it fly. Meanwhile, Facebook quietly has the entire rest of the internet as a product management resource, and can continue to give most of the people most of what they want. Something that has not gone un-noticed in its potential to look a little sinister. But heck, they might even make Google Wave popular.     *This was true last week when I drafted this post. I got an invite subsequently, hence the screenshot. **MS Paint is no fun any more. It's actually good in Windows 7. Farewell ironically-shonky diagrams. *** It's also behind a single sign-in, lending a veneer of confidence, and partially solving the problem of usernames being crummy unique identifiers. I'll be blogging about that at some point.

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  • Feedback Filtration&ndash;Processing Negative Comments for Positive Gains

    - by D'Arcy Lussier
    After doing 7 conferences, 5 code camps, and countless user group events, I feel that this is a post I need to write. I actually toyed with other names for this post, however those names would just lend itself to the type of behaviour I want people to avoid – the reactionary, emotional response that speaks to some deeper issue beyond immediate facts and context. Humans are incredibly complex creatures. We’re also emotional, which serves us well in certain situations but can hinder us in others. Those of us in leadership build up a thick skin because we tend to encounter those reactionary, emotional responses more often, and we’re held to a higher standard because of our positions. While we could react with emotion ourselves, as the saying goes – fighting fire with fire just makes a bigger fire. So in this post I’ll share my thought process for dealing with negative feedback/comments and how you can still get value from them. The Thought Process Let’s take a real-world example. This week I held the Prairie IT Pro & Dev Con event. We’ve gotten a lot of session feedback already, most of it overwhelmingly positive. But some not so much – and some to an extreme I rarely see but isn’t entirely surprising to me. So here’s the example from a person we’ll refer to as Mr. Horrible: How was the speaker? Horrible! Worst speaker ever! Did the session meet your expectations? Hard to tell, speaker ruined it. Other Comments: DO NOT bring this speaker back! He was at this conference last year and I hoped enough negative feedback would have taught you to not bring him back...obviously not...I will not return to this conference next year if this speaker is brought back. Now those are very strong words. “Worst speaker ever!” “Speaker ruined it” “I will not return to this conference next year if the speaker is brought back”. The speakers I invite to speak at my conference are not just presenters but friends and colleagues. When I see this, my initial reaction is of course very emotional: I get defensive, I get angry, I get offended. So that’s where the process kicks in. Step 1 – Take a Deep Breath Take a deep breath, calm down, and walk away from the keyboard. I didn’t do that recently during an email convo between some colleagues and it ended up in my reacting emotionally on Twitter – did I mention those colleagues follow my Twitter feed? Yes, I ate some crow. Ok, now that we’re calm, let’s move on to step 2. Step 2 – Strip off the Emotion We need to take off the emotion that people wrap their words in and identify the root issues. For instance, if I see: “I hated this session, the presenter was horrible! He spoke so fast I couldn’t make out what he was saying!” then I drop off the personal emoting (“I hated…”) and the personal attack (“the presenter was horrible”) and focus on the real issue this person had – that the speaker was talking too fast. Now we have a root cause of the displeasure. However, we’re also dealing with humans who are all very different. Before I call up the speaker to talk about his speaking pace, I need to do some other things first. Back to our Mr. Horrible example, I don’t really have much to go on. There’s no details of how the speaker “ruined” the session or why he’s the “worst speaker ever”. In this case, the next step is crucial. Step 3 – Validate the Feedback When I tell people that we really like getting feedback for the sessions, I really really mean it. Not just because we want to hear what individuals have to say but also because we want to know what the group thought. When a piece of negative feedback comes in, I validate it against the group. So with the speaker Mr. Horrible commented on, I go to the feedback and look at other people’s responses: 2 x Excellent 1 x Alright 1 x Not Great 1 x Horrible (our feedback guy) That’s interesting, it’s a bit all over the board. If we look at the comments more we find that the people who rated the speaker excellent liked the presentation style and found the content valuable. The one guy who said “Not Great” even commented that there wasn’t anything really wrong with the presentation, he just wasn’t excited about it. In that light, I can try to make a few assumptions: - Mr. Horrible didn’t like the speakers presentation style - Mr. Horrible was expecting something else that wasn’t communicated properly in the session description - Mr. Horrible, for whatever reason, just didn’t like this presenter Now if the feedback was overwhelmingly negative, there’s a different pattern – one that validates the negative feedback. Regardless, I never take something at face value. Even if I see really good feedback, I never get too happy until I see that there’s a group trend towards the positive. Step 4 – Action Plan Once I’ve validated the feedback, then I need to come up with an action plan around it. Let’s go back to the other example I gave – the one with the speaker going too fast. I went and looked at the feedback and sure enough, other people commented that the speaker had spoken too quickly. Now I can go back to the speaker and let him know so he can get better. But what if nobody else complained about it? I’d still mention it to the speaker, but obviously one person’s opinion needs to be weighed as such. When we did PrDC Winnipeg in 2011, I surveyed the attendees about the food. Everyone raved about it…except one person. Am I going to change the menu next time for that one person while everyone else loved it? Of course not. There’s a saying – A sure way to fail is to try to please everyone. Let’s look at the Mr. Horrible example. What can I communicate to the speaker with such limited information provided in the feedback from Mr. Horrible? Well looking at the groups feedback, I can make a few suggestions: - Ensure that people understand in the session description the style of the talk - Ensure that people understand the level of detail/complexity of the talk and what prerequisite knowledge they should have I’m looking at it as possibly Mr. Horrible assumed a much more advanced talk and was disappointed, while the positive feedback by people who – from their comments – suggested this was all new to them, were thrilled with the session level. Step 5 – Follow Up For some feedback, I follow up personally. Especially with negative or constructive feedback, its important to let the person know you heard them and are making changes because of their comments. Even if their comments were emotionally charged and overtly negative, it’s still important to reach out personally and professionally. When you remove the emotion, negative comments can be the best feedback you get. Also, people have bad days. We’ve all had one of “those days” where we talked more sternly than normal to someone, or got angry at something we’d normally shrug off. We have various stresses in our lives and sometimes they seep out in odd ways. I always try to give some benefit of the doubt, and re-evaluate my view of the person after they’ve responded to my communication. But, there is such a thing as garbage feedback. What Mr. Horrible wrote is garbage. It’s mean spirited. It’s hateful. It provides nothing constructive at all. And a tell-tale sign that feedback is garbage – the person didn’t leave their name even though there was a field for it. Step 6 – Delete It Feedback must be processed in its raw form, and the end products should drive improvements. But once you’ve figured out what those things are, you shouldn’t leave raw feedback lying around. They are snapshots in time that taken alone can be damaging. Also, you should never rest on past praise. In a future blog post, I’m going to talk about how we can provide great feedback that, even when its critical, can still be constructive.

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