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  • Cox Communications' Strategic Approach to Enterprise User Experience: How Change Management and Usab

    - by Applications User Experience
    Author: Anna Wichansky, Senior Director, Applications User Experience, and Chair, Oracle Usability Advisory Board As part of our work in the User Experience group, our teams often go to Customer events such as the Higher Education User Group (HEUG) conference, Alliance 2010. This year's event was held in San Antonio, Texas, and was attended by hundreds of higher education, government, and public sector users of Oracle applications. The User Assistance team used this opportunity to reach out to customers in the Educational and Government sectors to better understand how their organizations are currently approaching help, messages, and other forms of user assistance. What is User Assistance? For us, user assistance is more than the old books of users' manuals and documentation. User assistance is anything that helps users get their jobs done quickly and efficiently. Instead of expecting users to stop and look through a guide or manual, we have been developing solutions that are embedded within the interface. We know that when people are having difficulty with a task, they want to be able to search efficiently for solutions and collaborate with coworkers. We know that they want to find their answers right there, right then, so that they can get on with their work. In our interviews at Alliance, we wanted to learn what the participants could tell us about what was happening on their campuses and in their institutions. Figure 1. For Oracle User Assistance, it's not just about books any more. So what did we do? Off to Texas, we recruited 10 people from nine different government and education organizations to come to our Oracle User Experience Onsite Usability Labs. We conducted one-hour interviews with these folks and asked them all about User Assistance--what people are doing, what they would like to do, what technologies they are using, what they would like to use, and ultimately what should we as a company be planning for our future products. We used this as an opportunity also to show them some of our design concepts for Fusion User Assistance, our next generation of user assistance based on the best of our user assistance in other products. Figure 2. Interviewing a technical user at Alliance. What we learned... People are not using paper or online manuals anymore. They don't want to see a manual that is written for technical users and that doesn't make sense to the ordinary end user. They really don't want to have to flip through a manual trying to find an answer to their question. Even when the answer might be tailored to their organization, they don't want to dig through documentation. When they need an answer now, they don't have the patience to dig for something that might or might not be clearly written. What does it mean to an organization when users don't want to deal with documentation? In many cases, it means that frustrated users make phone calls to try to find the answers that they need immediately. Phone calls are expensive to an organization and frustrating to the technical support staff who have provided documentation that no one wants to read anymore. If they don't call, they email for help often, and many users are asking for the same information. The bottom line is that if they could get that help immediately in the interface, they wouldn't have to make those calls or send those emails -- and that saves time and money. Our Fusion User Assistance options to customize help and get help for the task immediately were seen as an opportunity by these technical users to build the solutions that their users need and want. Figure 3. Joyce Ohgi and Laurie Pattison of Applications UX. Chicken Fried Steak. That was huge. But then, this was Texas, where we discovered a lot of things come very big. Drinks are served in quart-size glasses and dishes like Chicken Fried Steaks are served on platters not plates. We saw three-pound cinnamon rolls that you down with tea sweet enough to curl your hair. Deep in the heart of Texas, we learned a lot, and we ate even more.

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  • What is the technical reason that so many social media sites don't allow you to edit your text?

    - by Edward Tanguay
    A common complaint I hear about Facebook, Twitter, Ning and other social sites is that once a comment or post is made, it can't be edited. I think this goes against one of the key goals of user experience: giving the user agency, or the ability to control what he does in the software. Even on Stackexchange sites, you can only edit the comments for a certain amount of time. Is the inability for so many web apps to not allow users to edit their writing a technical shortcoming or a "feature by design"?

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  • iOS User guidelines at startup

    - by user963737
    I was wondering is there a way to give the user a small guided tour of the app with small pops exactly above the UI elements indicating what it will do and not using the standard popups which iOS has. Something like if an icon is used to post status there should be a small pop up on top of it which tells us it is used to post status and can be closed a standard in in games to introduce the player to their UI.

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  • Add domain user as local admin in Windows 7 using VPN to connect to domain

    - by kev
    I am rebuilding my work computer from scratch and need to add my domain user as a local admin on my computer. I have successfully added my PC to the domain, but I cannot add my domain user account to the local admins. I have tried to do the following: Connect to the work domain using a Windows VPN Add my computer to the work domain Start right click on Computer Manage - go to Users and Groups right click on Administrators group and add my domain user The problem is that after adding my domain user to the Administrators group, I don't see my domain user under the Local Users group. When I try to log on as my domain user I get the following error message: There are currently no logon servers available to service the logon request Any ideas?

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  • Oracle Enterprise Manager content at Collaborate 12 - the only user-driven and user-run Oracle conference

    - by Anand Akela
    From April 22-26, 2012, Oracle takes Las Vegas. Thousands of Oracle professionals will descend upon the Mandalay Bay Convention Center for a weeks worth of education sessions, networking opportunities and more, at the only user-driven and user-run Oracle conference - COLLABORATE 12. This is one of the best opportunities for you to learn more about Oracle technology including Oracle Enterprise Manager. Here is a summary of an impressive line-up of Oracle Enterprise Manager related content at COLLABORATE 12. Customer Presentations Stability in Real World with SQL Plan Management Upgrading to Oracle Enterprise Manager 12c - Best Practices Making OEM Sing and Dance with EMCLI Oracle Real Application Testing: A look under the hood Optimizing Oracle E-Business Suite on Exadata Experiences with OracleVM 3 and Grid Control in an Oracle BIEE environment. Right Cloud-- How to Avoid the False Cloud by using Oracle Technologies Forgetting something? Standarize your database monitoring environment with Enterprise Manager 11g Implementing E-Business Suite R12 in a Federal Cloud - Lessons Learned Cloud Computing Boot Camp: New DBA Features in Oracle Enterprise Manager Cloud Control 12c Oracle Enterprise Manager 12c, Whats Changed, Whats New? Monitoring a WebCenter Content Deployment with Enterprise Manager Enterprise Manager 12c Cloud Control: New Features and Best Practices (for IOUG registrants only) Oracle Presentations Roadmap Session: Total Cloud Control with Oracle Enterprise Manager 12c Real World Performance (complimentary for IOUG registrants only) Database-as-a-Service: Enterprise Cloud in Three Simple Steps Bullet-proof Your Enterprise, SOA & Cloud Investments Using Oracle Enterprise Gateway What’s New for Oracle WebLogic Management: Capabilities that Scripting Cannot Provide Exadata Boot Camp: Complete Oracle Exadata Management with Oracle Enterprise Manager Stay connected with  Oracle Enterprise Manager   :  Twitter | Facebook | YouTube | Linkedin | Newsletter

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  • DotNetNuke Boston User Group

    - by Rob Chartier
    Eric, over at the Boston DNN User Group has graciously invited me to give a presentation to his User Group on May 17th.  Come join me for an open discussion on “DotNetNuke – A look inside”.  I will cover topics like how we are adopting the Agile methodologies at a corporate level, how we are best utilizing Scrum, a sneak peek at the roadmap for 2010, and how YOU can participate with the future direction of the product. If you are currently a partner or a customer of DotNetNuke please feel free to attend and reach out, I’m sure Eric would love the extra attendance!  I would love to start putting faces to the names of so many of you.

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  • Working with Lightweight User Interface Toolkit (LWUIT) 1.4

    - by janice.heiss(at)oracle.com
    Vikram Goyal's informative and practical article, "Working with Lightweight User Interface Toolkit (LWUIT) 1.4," shows developers how to best take advantage of LWUIT 1.4. LWUIT is a user interface library designed to bring uniformity and cross mobile interface functionality to applications developed using Java Platform, Micro Edition (Java ME). Version 1.4 offers support for XHTML, multi-line text fields, and customization to the virtual keyboard.Goyal notes in the article that, "Perhaps the most important feature of this release is the ability for LWUIT to support XHTML. Specifically, it now supports XHTML MP (Mobile Platform) 1.0, a version of XHTML designed for mobile phones. To be even more specific, it now supports CSS styling for the HTMLComponent within the LWUIT library through Wireless Application Protocol CSS (WCSS)." Read the entire article here. 

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  • Ubuntu user credentials, file permissions

    - by user9843
    I am using Ubuntu 10.10 for web development by using the symfony framework. Normally I install Ubuntu Lamp (Turnkey edition), log in as root and configure all the necessary software in the server needed to work with symfony. (Samba, symfony etc) The problem is when I am root the file permissions are not set right for the Samba and symfony systems. All things I do/create in the terminal (CLI) of Ubuntu create file permissions for the user root. Off course I know how to change them afterwards but that takes up time I could spend programming. When ready I am using the box via my network, creating several site directorys directly from my pc on the server. There are multiple sites on this developer server as directorys under /var/www/ there are no virtual hosts. My question is how to create or set a user after installation of Ubuntu with the right credentials and rights?

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  • Proper policy for user setup

    - by Dave Long
    I am still fairly new to linux hosting and am currently working on some policies for our production ubuntu servers. The servers are public facing webservers with ssh access from the public network and database servers with ssh access from the internal private network. We are a small hosting company so in the past with windows servers we used one user account and one password that each of us used internally. Anyone outside of the company who needed to access the server for FTP or anything else had their own user account. Is that okay to do in the linux world, or would most people recommend using individual accounts for each person who needs to access the server?

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  • Is there a Java Package for testing RESTful APIs?

    - by Zachary Spencer
    I'm getting ready to dive into testing of a RESTful service. The majority of our systems are built in Java and Eclipse, so I'm hoping to stay there. I've already found rest-client (http://code.google.com/p/rest-client/) for doing manual and exploratory testing, but is there a stack of java classes that may make my life easier? I'm using testNG for the test platform, but would love helper libraries that can save me time. I've found http4e (http://www.ywebb.com/) but I'd really like something FOSS.

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  • Looking for Info on a Javascript Testing framework

    - by DaveDev
    Hi Can somebody fill me in on JavaScript Testing Frameworks? I'm working on a project now and as the JS (Mostly jQuery) libraries grow, it's getting more and more difficult to introduce change or refactor, because I have no way of guaranteeing the accuracy of the code without manually testing everything. I don't really know anything about JavaScript Testing Frameworks, or how they integrate/operate in a .Net project, so I thought I'd ask here. What would a good testing framework be for .Net? What does a JavaScript test look like? (e.g. with NUnit, I have [TestFixture] classes & [Test] methods in a ProjectTests assembly) How do I run a javascript test? What are the conceptual differences between testing JS & testing C#? Is there anything else that would be worth knowing? Thanks Dave

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  • PHP: How to begin testing large, existing codebase, and test for regression on production site?

    - by anonymous coward
    I'm in charge of at least one large body of existing PHP code, that desperately needs tests, and as well I need some method of checking the production site for errors. I've been working with PHP for many years, but am unfortunately new to testing. (Sorry!). While writing tests for code that has predictable outcomes seems easy enough, I'm having trouble wrapping my head around just how I can test the live site, to ensure proper output. I know that in a test environment, I could set up the database in a known state... but are there proper methods or techniques for testing a live site? Where should I begin? [I am aware of PHPUnit and SimpleTest, but haven't chosen one over the other yet]

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  • Keeping iPhone App private after AppStore approval for beta testing.

    - by Stack
    I have messed around with AD-HOC distribution quite a bit and got it working too. The problem I am facing is all the people who I want to use as beta testers are "normal people" who never even sync their iPhone to iTunes on a computer. So, you can understand how technically challenged these people are, which is fine with me because that is the audience I want to use for testing. All these guys can do for me is if I can give them an AppStore link they will download it on their iPhone and test it for me. So, basically AD-HOC distribution (UDIDs, mobileprovision file and all that crap) is out of question for me. My Question is after AppStore approves my app, is there a way for me to be under the radar so that normal public can not download the app until I am ready. From past experience I know that the moment you put an app out there, in first week you get 100s of downloads and I dont want that to happen until my beta testing is finished.

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  • Best way to let users choose country/language when submiting an URL to a directory

    - by Claudiu
    Hi all, I want to offer the user the possibility to add the country/language for websites they would submit to a fairly simple website directory. I have a folder with flags from http://www.famfamfam.com/lab/icons/flags/ . The flag images are named according to the ISO 3166-1 alpha-2 country codes, meaning that I could make a PHP script that would be able to retrieve images and the name of the country retrieved from the image name (not the full name, but it wouldn't be necessary). Just to make things clearer, I couldn't find a proper combo-box jQuery plugin for my needs (that would act exactly like the native but with an icon before the text) and don't really have the time to develop one on my own. Considering the number of images, I also wouldn't just display them all with a radio box near them. Also, having a classic drop-down list would be a nightmare for me as I would have to assign the short country name manually to each entry, or do it once for every country. Offering the user a dropdown list with the short country names but no flag near them would also be unfriendly and confusing. The idea is that every website featured in the directory would have the country flag icon near it. I have the images named properly but I don't know how to let the user choose the right image for their website. Any idees? Thank you all in advance! EDIT Temporary solution is this file: http://www.andrewpatton.com/countrylist.csv It contains a list of countries including various other info, like the short country name, the same name that's used for the flag images. I can take that information and have a classic like this: <select name="countries"> <option value="ro">Romania</option> <option value="ie">Ireland</option> <!-- and so on --> </select> Still, If anybody has a better idea...

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  • Best way to let users choose country/language when submiting an URL to a directory

    - by Claudiu
    I want to offer the user the possibility to add the country/language for websites they would submit to a fairly simple website directory. I have a folder with flags from http://www.famfamfam.com/lab/icons/flags/ . The flag images are named according to the ISO 3166-1 alpha-2 country codes, meaning that I could make a PHP script that would be able to retrieve images and the name of the country retrieved from the image name (not the full name, but it wouldn't be necessary). Just to make things clearer, I couldn't find a proper combo-box jQuery plugin for my needs (that would act exactly like the native but with an icon before the text) and don't really have the time to develop one on my own. Considering the number of images, I also wouldn't just display them all with a radio box near them. Also, having a classic drop-down list would be a nightmare for me as I would have to assign the short country name manually to each entry, or do it once for every country. Offering the user a dropdown list with the short country names but no flag near them would also be unfriendly and confusing. The idea is that every website featured in the directory would have the country flag icon near it. I have the images named properly but I don't know how to let the user choose the right image for their website. Any idees? Thank you all in advance! EDIT Temporary solution is this file: http://www.andrewpatton.com/countrylist.csv It contains a list of countries including various other info, like the short country name, the same name that's used for the flag images. I can take that information and have a classic like this: <select name="countries"> <option value="ro">Romania</option> <option value="ie">Ireland</option> <!-- and so on --> </select> Still, If anybody has a better idea...

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  • Testing realistic loads for new versions of existing web app

    - by David Cournapeau
    Assuming I have a relatively complex web application, I am interested in testing performances of a new version using a traffic as realistic as possible. Traffic is relatively complex (session-based, lots of internal logic which depends on incoming requests). The webapp depends on many servers (databases, frontends, etc...). I can think of two basic directions: Recording every incoming request with its timestamp in production in a centralized manner and replaying it from N clients to reproduce a load as close as possible as the original. Issue: because we have many servers, getting the centralized log is not trivial. having a system duplicating requests to a staging area so that I could "plug" a dev version of my webapp to it at anytime without affecting the production. Issue: I have not found much information about it expect this, which suggests to me that may not be the best solution. OTOH, it is realistic by definition. What is the standard way of doing this kind of testing ? I did not find much information about load testing with complex, realistic traffic.

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  • Need an advice for unit testing using mock object

    - by Andree
    Hi there, I just recently read about "Mocking objects" for unit testing and currently I'm having a difficulties implementing this approach in my application. Please let me explain my problem. I have a User model class, which is dependent on 2 data sources (database and facebook web service). The controller class simply use this User model as an interface to access data and it doesn't care about where the data came from. Currently I never done any unit test to this User model because it is dependent on an external web service. But just a while ago, I read about object mocking and now I know that it is a common approach to unit test a class that depends on external resources (like in my case). Now I want to create a unit test for the User model, but then I encountered a design issue: In order for the User model to use a mocked Facebook SDK, I have to inject this mocked Facebook SDK to the User object (probably using a setter). Therefore I can't construct the Facebook SDK inside the User object. I have to construct it outside the User object, and inject the SDK into the User object. The real client of my User model is the application's controller. Therefore I have to construct the Facebook SDK inside the controller and inject it to the user object. Well, this is a problem because I want my controller to be as clean as possible. I want my controller to be ignorant about the application's data source. I'm not good at explaining something systematically, so you'll probably sleeping before reading this last paragraph. But anyway, I want to ask if anyone here ever encountered the same problem as mine? How do you solve this problem? Regards, Andree

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  • Testing my new 120 Hz monitor.

    - by D Connors
    I just got a Samsung Syncmaster 2233 at a local store, and it's suppose to reach 120 Hz frequencies. I plan on using it with Nvidia 3D vision later on, but I don't have the hardware for that yet. In the mean time, I just want to test the monitor to see if it's working ok. Obviously, if I set it to 120Hz I can't notice any visual difference compared to 60Hz. So how can I test if the monitor is reaching the higher frequency? Thanks

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  • caches domain user on local PC

    - by user630320
    We have a fully working domain in UK and around the world we have user who use VPN ( checkpoint) to connect to or domain. One of the user in USA has a laptop which he never logged on to before ( it does caches the user login details). Does anyone know how to cache user login information on this laptop. I have tried netdom trust to add this user to the laptop but i was not able to do this. At the moment user is logging in with a local administrator account and then using VPN to log on to our domain but when it comes to accessing files on domain user get access deieded. When user try to login it gets There are currently no log on servers available to service the logon request Does anyone know how to add user.

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  • Oracle Fusion Procurement Designed for User Productivity

    - by Applications User Experience
    Sean Rice, Manager, Applications User Experience Oracle Fusion Procurement Design Goals In Oracle Fusion Procurement, we set out to create a streamlined user experience based on the way users do their jobs. Oracle has spent hundreds of hours with customers to get to the heart of what users need to do their jobs. By designing a procurement application around user needs, Oracle has crafted a user experience that puts the tools that people need at their fingertips. In Oracle Fusion Procurement, the user experience is designed to provide the user with information that will drive navigation rather than requiring the user to find information. One of our design goals for Oracle Fusion Procurement was to reduce the number of screens and clicks that a user must go through to complete frequently performed tasks. The requisition process in Oracle Fusion Procurement (Figure 1) illustrates how we have streamlined workflows. Oracle Fusion Self-Service Procurement brings together billing metrics, descriptions of the order, justification for the order, a breakdown of the components of the order, and the amount—all in one place. Previous generations of procurement software required the user to navigate to several different pages to gather all of this information. With Oracle Fusion, everything is presented on one page. The result is that users can complete their tasks in less time. The focus is on completing the work, not finding the work. Figure 1. Creating a requisition in Oracle Fusion Self-Service Procurement is a consumer-like shopping experience. Will Oracle Fusion Procurement Increase Productivity? To answer this question, Oracle sought to model how two experts working head to head—one in an existing enterprise application and another in Oracle Fusion Procurement—would perform the same task. We compared Oracle Fusion designs to corresponding existing applications using the keystroke-level modeling (KLM) method. This method is based on years of research at universities such as Carnegie Mellon and research labs like Xerox Palo Alto Research Center. The KLM method breaks tasks into a sequence of operations and uses standardized models to evaluate all of the physical and cognitive actions that a person must take to complete a task: what a user would have to click, how long each click would take (not only the physical action of the click or typing of a letter, but also how long someone would have to think about the page when taking the action), and user interface changes that result from the click. By applying standard time estimates for all of the operators in the task, an estimate of the overall task time is calculated. Task times from the model enable researchers to predict end-user productivity. For the study, we focused on modeling procurement business process task flows that were considered business or mission critical: high-frequency tasks and high-value tasks. The designs evaluated encompassed tasks that are currently performed by employees, professional buyers, suppliers, and sourcing professionals in advanced procurement applications. For each of these flows, we created detailed task scenarios that provided the context for each task, conducted task walk-throughs in both the Oracle Fusion design and the existing application, analyzed and documented the steps and actions required to complete each task, and applied standard time estimates to the operators in each task to estimate overall task completion times. The Results The KLM method predicted that the Oracle Fusion Procurement designs would result in productivity gains in each task, ranging from 13 percent to 38 percent, with an overall productivity gain of 22.5 percent. These performance gains can be attributed to a reduction in the number of clicks and screens needed to complete the tasks. For example, creating a requisition in Oracle Fusion Procurement takes a user through only two screens, while ordering the same item in a previous version requires six screens to complete the task. Modeling user productivity has resulted not only in advances in Oracle Fusion applications, but also in advances in other areas. We leveraged lessons learned from the KLM studies to establish products like Oracle E-Business Suite (EBS). New user experience features in EBS 12.1.3, such as navigational improvements to the main menu, a Google-type search using auto-suggest, embedded analytics, and an in-context list of values tool help to reduce clicks and improve efficiency. For more information about KLM, refer to the Measuring User Productivity blog.

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