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• Typical Service Response Time for software verndors [closed]

  - by Miky D

  I'm trying to find out what are the standard service/tech-support response times that are expected of a software vendor. We're being asked by a customer to enter into an agreement regarding technical support for a software application that we're selling. Basically, I'm interested in the typical turn-around time (i.e. time to respond, time to resolution) based on the severity of the issue. And also, I'm interested in the financial structure of such agreements: i.e. charge/incident, bundle with unlimited incidents/customer etc. Any information or suggestions of where to find such information (even examples of other software vendors websites) would be greatly appreciated!

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• NetDiag + TCP Blocking?

  - by CrazyNick

  We are facing some issue with the sharepoint 2007 timer jobs everyday at a specific time, so decide to track the tcp blocking informartion during those hours using NetDiag tool. We are not able to find the required information if we uses "netdiag /test:ipsec", what is the command that can be used to pull the TCP blocking information and how to configure it? if i ran the command "netdiag /test:ipsec /debug" it is returning "IP Security test . . . . . . . . . : Skipped", what does it mean?

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• SharePoint 2013 Developer Ramp-Up - Part 2

  As stated already yesterday, today I continued with the available course material on Pluralsight. For sure interesting topics in the second part of the series but not the field of operation I'm going to work in later. During the course you get a lot of information about how to create and deploy SharePoint Solutions and hosted SharePoint Apps. Today's resource(s) Apart from some blog articles I watched in the following course today: SharePoint 2013 Developer Ramp-Up - Part 2 - Developing SharePoint Solutions and Apps Not thrilling but still two solid hours to go. Takeaway One of the coolest aspects I figured out today is that SharePoint development can be done easily in JavaScript and C# - just as you like or prefer. It's actually pretty cool to see that you could integrate external JS libraries like datajs, knockout,js and so forth in order to implement your solution. And that you should be very familiar with Microsoft PowerShell. Not only to simplify some repetitive work but also to do be able to get things going in SharePoint. Having a decent background knowledge in Linux, I find this pretty amusing and remember the initial baby steps when PowerShell was introduced some years back (Note: German language). The outcry as well as the hype was too funny. Honestly, I have kind of mixed feelings about today's progress. Surely, there was interesting information about developing extensions directly for and in SharePoint... Hm, I'll leave that one for now and probably it might be helpful someday.

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• Error while installing an application

  - by Bong.Da.City

  So i have installed synaptic package manager.. via it, i have checked once libopencv-highgui-dev and applied complete removal.. after that i installed it... now everytime i try to install an application e.g Format Junkie sudo add-apt-repository ppa:format-junkie-team/release && sudo apt-get update && sudo apt-get install formatjunkie in the command install format junkie it gives me that error everytime: sudo apt-get install formatjunkie Reading package lists... Done Building dependency tree Reading state information... Done Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: libopencv-features2d-dev : Depends: libopencv-highgui-dev (= 2.3.1-11ubuntu2) but it is not going to be installed E: Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages. What should i do? And 2nd what did i did wrong so it won't happen another time? output of lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 12.10 Release: 12.10 Codename: quantal

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• ORACLE PARTNER ARCHITECTS TRAINING

  - by Mike.Hallett(at)Oracle-BI&EPM

  Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} Join the “Oracle Partner Architects Training”. It is aimed at providing Partner experts, architects and consultants with in-depth architectural knowledge about Oracle technology. Here is your chance to learn from the best. Oracle technology beyond the obvious. There are over 40 live and recorded online training sessions, covering many aspects of systems architecture, including these in the domain of BI, data-warehousing and integration: The Oracle Information Management Reference Architecture 3nf Or Data Vault: Mixed Emotions Or A Clear Choice? The Ins And Outs Of Data Integration Introduction To BI-Applications Customizations In BI-Applications Endeca: Analyzing Unstructured Information Download the full schedule in your language (Dutch, English, French, German, Italian, Spanish).

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• Today in the OTN Lounge (Wednesday October 3, 2012)

  - by Bob Rhubart

  Here's a quick rundown of today's activities in the OTN Lounge: OTN Lounge hours today: 8:00 am - 6:00pm 9:00 am - 1:00 pm RAC Attack Learn about Oracle Real Application Clustering (RAC) in this collaborative event. You'll work with experts from the IOUG RAC SIG to get an Oracle Database 11gR2 RAC cluster running inside a virtual machine. For more information: RAC attack at Oracle Open World (Pythian Blog) RAC Attack - Oracle Cluster Database at Home/Events (WikiBooks) 4:30 pm - 8:00 pm Oracle Social Network Developer Challenge Judging The Oracle Social Network Developer Challenge comes to its conclusion with the final judging on entries and the award of the single prize: $500 in Amazon gift cards. Click here for more information. 4:30 pm - 5:30 pm Oracle ADF / Oracle Fusion Middleware Meet-up Join other Oracle ADF and Oracle Fusion Middleware developers and meet the product managers and engineers behind Oracle ADF, ADF Mobile, and ADF Essentials. Did we mention free beer? The OTN Lounge is located in the Howard St. Tent, between 3rd and 4th, directly between Moscone North and Moscone South. Access to the OTN Lounge requires an Oracle OpenWorld or JavaOne conference badge.

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• eSTEP Newsletter November 2011 now available

  - by uwes

  Dear Partners,We would like to inform you that the November issue of our Newsletter is now available.The issue contains informations to the following topics:Notes from Corporate: Magic Quadrant for Enterprise Application Servers, Oracle Buys RightNow Technical Corner: Oracle Solaris 11 – The First Cloud OS, Oracle Solaris 10 8/11 now available, New RAC/Containers certifications, DTrace and Container for Oracle Linux, Oracle Enterprise Manager Ops Center released, News from the Oracle Solaris Cluster, SPARC - New roadmap, T-Series Benchmarks Learning & Events: eSTEP Events Schedule, Recently Delivered TechCasts, Delivered Campaigns in 2011 How to ...: About Oracle Solaris Containers, Detailed feature comparison between the different versions of database 11g, Upgrade Advantage Program + table with examples, Sun Software Name ===> New Oracle Name, Oracle Linux and OVM Certification Search, TO YOUR ATTENTION - Repricing Servers and Xoptions You find the Newsletter on our portal under eSTEP News ---> Latest Newsletter. You will need to provide your email address and the pin below to get access. Link to the portal is shown below.URL: http://launch.oracle.com/PIN: eSTEP_2011Previous published Newsletters can be found under the Archived Newsletters section and more useful information under the Events, Download and Links tab. Feel free to explore and any feedback is appreciated to help us improve the service and information we deliver.Thanks and best regards,Partner HW Enablement EMEA

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• Access Denied Error in PagesListCPVEventReceiver post SharePoint SP2 upgrade

  - by Jeff

  I am seeing the following errors from one of the SharePoint Web Front Ends after the SP2 upgrade. Has anyone else seen this error or a solution? Event Type: Error Event Source: Windows SharePoint Services 3 Event Category: General Event ID: 6875 Date: 2009-10-27 Time: 13:09:57 User: N/A Computer: XXXXXXX Description: Error loading and running event receiver Microsoft.SharePoint.Publishing.PagesListCPVEventReceiver in Microsoft.SharePoint.Publishing, Version=12.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c. Additional information is below. : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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• Auto backup a user folder to a usb when usb is plugged in

  - by Azztech Computers

  I'm a computer technician and help customers everyday with their computers and smartphones and have a really basic (i think) request but dont know how to go about it. Customer always come in with broken phones, water damage, needing updates, or just want me to backup their information. I currently have a program that i use when i backup their computers it backups their iOS folder C:\Users\USER\AppData\Roaming\Apple Computer\MobileSync\Backup but what i want is a quick easy way to do this in customers houses. What i require is a way when i plug in a USB drive it AUTOMATICALLY searches for the folder and starts transferring the folder to a predefined folder on the USB drive. This was I can just plug it in and begin work on their computer or phone without the risk of losing their information. I'm sure there is a .bat/.ini file i could use but wondering if someone has already done this or something similar as I would need it to search all the USER folders not just the one I'm logged into. Thanks in advance

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• Setting up a software company...

  - by ThePower

  Hi all, I am a Software Engineer who wants to start developing and selling a range of products. I have some in depth ideas that I would like to go on to develop individually and sell under my own company name. Does anyone with any experience in this process have any information with regards to the route to take and process of setting things up so that I may be able to sell my applications? Also any information regarding copyrighting the material would be excellent. I am looking for the easiest way to set up a business that will allow me to have a name in which I can start selling applications to a variety of sources under. I didn't quite know which site to post this on so I hope it is relevant for superuser. Regards, Lloyd

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• What is a good web interface for remote linux load monitoring?

  - by Jakobud

  I'm looking for some type of remote linux monitoring software that you can view using a web interface. And I'm not just looking for the basic load information. I'm also looking for process information, similar to the info that you get from TOP. Like I'd just like to be able to pop open this webpage to view whats going on with the server at a moments notice. For example, perhaps just a basic PHP page that is on the server that uses basic AJAX to display and refresh results from the TOP command in the page. I was thinking about writing something like this, but I don't want to reinvent the wheel.

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• Ubuntu One - Files API - Cloud - More detailed info somehwere?

  - by Brian McCavour

  I am just starting on a mobile app for Ubuntu One, and I'm reviewing the info at https://one.ubuntu.com/developer/files/store_files/cloud I find the information a bit lacking though. It's a nice reference, but for someone not familiar with it, I had to goggle search to find out what a "volume" was exactly (its kind of obvious, but never hurts to know the specifics) There's also things like: GET /api/file_storage/v1/volumes Return a JSON list of Volume Representations, one for each volume. A volume is a synced folder, or the Ubuntu One folder, owned by the user. Note that all volume paths begin with ~.: ... but there's no such thing as a JSON "list". Does it mean array ? And other things... So I was wondering if here existed another page with more detailed information. Maybe some sample request / responses or something? I could just write a little proof of concept app to answer some of these questions... but I prefer not to unless I have to. Thanks

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• How do I dissuade users from using the same password with similar systems?

  - by Resorath

  I'm building a web application that connects to other web services (using strictly anonymous binding, so no user passwords are being used). However the web application maintains its own users itself, and is required to ask certain details such as e-mail addresses and public linking information to these other web services (for example, a username but not a password). I want to deter or prevent users from reusing passwords in my application that they have also used in the applications I'm linking to. For example, if I ask for their e-mail and provide me with their gmail address, I don't want them using their gmail password for my system. Another example would be reusing a password to a linked system in which they also gave me their username. One idea I had was to simply try using the information they gave me, along with the password they are trying to store and log in to these external web applications to test the password - then immediately unbind if I was successful and ask the user to use a different password. However I suspect there is a host of morale and legal issues there. The reason this is a big deal to me is accountability. My application is simply not funded enough to invest properly in security around user passwords. A salted, hashed password in a public SQL-like database is as secure as it gets. So if passwords and linked usernames or e-mails get out, I don't want my userbase compromised.

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• NetDiag + TCP Blocking?

  - by CrazyNick

  We are facing some issue with the sharepoint 2007 timer jobs everyday at a specific time, so decide to track the tcp blocking informartion during those hours using NetDiag tool. We are not able to find the required information if we uses "netdiag /test:ipsec", what is the command that can be used to pull the TCP blocking information and how to configure it? if i ran the command "netdiag /test:ipsec /debug" it is returning "IP Security test . . . . . . . . . : Skipped", what does it mean?

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• A Web Service to collect data from local servers every hour

  - by anilerduran

  I'm trying to find a way to collect data from different servers around the world. Here are the details: There is only one single PowerShell script on servers that encrypts data (simple csv file) and sends with preferred method (HTTP/HTTPS Post could be) There is no more control on that servers. Can't install any service, process etc. Just I can configure script to execute every hour. This script also will have encrypted username/password/license key for every server. Script will compress data and send to me with these information. So I need a service (I'm not sure if Web Service is the rigth solution) on the cloud that will help me to: Will get data that is sent from servers using a method. Will authenticate request to recognize sender using license key/username/password and most importantly, Will redirect/send this filecab to my SQL Server on the cloud (Azure). Also it should seperate data according to customer information in license key. So every data for every customer will be stored in dedicated DB/Tables on my SQL All the processes above should be completed automatically. No way for manual steps. Question: A Web Service (SOAP or Restful) is the rigth solution for that?

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• Simple Introduction to using the Enterprise Manager SOA/BPM Facade API by Jaideep Ganguli

  - by JuergenKress

  There may be times when you need to expose just a small section of what is displayed in the Enterprise Manager console for SOA/BPM (EM console). A simple example can be where stakeholders on the systems integration or customer teams want to monitor a dashboard of statistics on how many instances of a composite have been created and how many have faulted. You can see this in the EM, as shown below Some of these stakeholders may not have knowledge of  EM console and they just want a quick view into the statistics, without having to navigate EM. This post describes how to use the Oracle Fusion Middleware Infrastructure Management Java API  for Oracle SOA Suite (also called the Facade API)  to build a custom ADF page to display this information. If you want a quick introduction in using the Facade API, this post is for you. Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Enterprise Manager,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• Support our movement?

  - by Mirchi Sid

  | Imagine Freedom 2013 | mnearth Student Programs This is to inform you about the world’s first online student competition called imagine freedom which is conducted by mnearth corporation India .The imagine freedom will be one of the most popular student IT competition in the world .The program will be fully functioned with free and open source software and operating system like Ubuntu Linux and Linux . The Competition have a lot of other categories like web designing , software development and much more .The program coordinates will contact your schools for the selection process and giving the first steps for registration . If you are an expert in Open source free software? Then it is the time for you ! Otherwise do you know anyone who have the skills ? Then inform them about the program . The competitions will be done as a part of Mnearth Student Programs . The program schedule and the local competition information will be send after getting the applications . The competitions are categorized into three . |Categories Of Participants Animation Films Multimedia Presentation 3D Animation Web Designing Software Development Innovations Cloud Apps Games etc. . . . . . |Levels Of Participants High School Level Higher Secondary Level Collage Level University Level |High School level This levels is for the students who is students . It’s age limit is 12 - 24 years . The competitions will be started on this year for selecting the good students who have the talent . For more information Send to : [email protected] Call us on :04936312206 (india) Join with the Community on facebook : follow us on twitter : www.twitter.com/imaginatingkids www.facebook.com/imaginefreedomonce

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• Vmware Fusion 5 Port Forwarding

  - by Snap Shot

  I have a service (a node.js express app) running on port 3000 in a CentOS 6.3 guest that I would like to access in a web browser on my Mac Mountain Lion host using VMware Fusion 5 Professional. I am having trouble finding any information about how to do this. I believe I would like to forward the port but I cannot find any information about this using either the GUI or by modifying configuration files. In earlier versions it looks like you might have modified a file called nat.conf but that does not seem to apply to Fusion 5. Has anyone successfully done this? Thank you.

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• Complex shading using one single (small) texture

  - by teodron

  Recently I stumbled upon a demo reel in UDK about how one can attain beautiful results using just one (rather tiny) texture that's being sent to the shader pipeline. The famous link is this one. Basically, the author states that they've used just one texture and give a snapshot of the technique here. I see that every RGBA channel contains different grayscale information.. and that info could be used to inside a shader to obtain a colour blended output. The problem is that the reel displays a fairly complex scene. To top that, the author even makes use of a normal map. How did they manage to fit a normal map in an already cluttered texture? It makes sense to have a half-space normal map by using only RG from an RGB texture, but what about the rest of the information? Since it was proven to be possible, could someone please explain how it was done (the big picture, not the dirty details!)!? Here's the texture being used. Click to see in full size.

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• Using iTunes within Terminal Services 2008 R2 - Pitfalls etc

  - by Kristiaan

  I was hoping to get some further information on any possible Do's and Don't when it comes to installing, using and maintaining iTunes within a Termina Server environment. We have come across a situation in our company whereby some of our users who are using thin clients now need the ability to sync, update and manage their devices, previously they used either standard desktop systems or laptops so there was no issue with running iTunes. I have not found much information on the web about using iTunes within a Terminal Server Farm, Id like to find out if iTunes works within the environment, any known or common issues that occur due to running it like this.

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• "Keep iTune music files organized" no longer works?

  - by user22105

  I remember iTunes used to have the option to "keep music files organized" (i know it still does in its advanced Properties). When I used to edit music's artist, genre or album information. The mp3 file is automatically updated as well. But lately I've been updating some mp3s. And if I tried to open the updated mp3's Properties, under Details, the Artist, genre, and album information is not available. How can i fix this? Added: you can try editing this mp3 file with iTunes, it didn't work on my PC Here's a screenshot of what Im seeing after the edit.

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• Successful Fusion CRM Bootcamp in Paris - July 24-24th

  - by Richard Lefebvre

  The first Fusion CRM Bootcamp for EMEA partners successfully took place in the Paris Pullmann Bercy hotel on July 24-26th. The agenda covered 14 Fusion CRM topics in depth, including detailed presentations and hands-on exercises, delivered by a team of Fusion CRM experts from Oracle Product Development. 89 participants represented 55 companies from 14 different countries, attended this event which was also a great opportunity to network with Oracle Product Development and Alliances & Channels executives during the breaks and the "Fusion Lounge" session each day after the training. As expressed by the participants in the event survey, the overall satisfaction reached to an impressive percentage of 85+ with the response of “met or exceeded the expectations” and with individual comments such as: On top of the presentation of Fusion CRM as a product, this event allowed to better understand Oracle's product and rollout strategy. The ability to meet the development team was really a bonus. Extremely valuable information given that enables integrators to go on the road of Fusion CRM Excellent organization, good product information coverage and demonstration Additional Fusion CRM bootcamps are planed across EMEA in the next quarters, although they will probably be under a different format which is still to be defined.

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• Trade In, Trade Up Promotion: SPARC Consolidation Now Through May 31st

  - by swalker

  Dear Partner, Installed Base Business (IBB) technology refresh is one of the most important activities for Oracle, for you and for your customers. It allows your existing customers to benefit from the most up-to-date, best-of-breed Oracle products. And it’s an exciting time to perform a technology refresh: a new SPARC promotion is available now, closing 31st May 2012. Customers trading in older SPARC systems and upgrading to a new SPARC SuperCluster T4-4 or SPARC Enterprise M8000/M9000 can get $4,000 per CPU. Discount is pre-approved and upfront (maximum discounts apply). The major highlights are as follows: Targeted Systems: Upgrade to SPARC M8000, M9000, SuperCluster Qualified installed base upgrade from: All older-generations of SPARC systemsPromotional offer: Trade-in Value: $4K per CPU Pre-approved maximum discount (including trade-in) not to exceed 60% on M8/9000 systems and 25% on SuperCluster No-cost dock-to-dock shipping, and environmentally safe disposal of the returned hardware through Oracle best-of-class recycling processes. Recommendations: We recommend you to take the following actions: As usual, please register your opportunities in OMM When you do so, please make sure you place the following Campaign Names in the “Marketing Initiative” field of OMM: Campaign Name : EMEA_Tech Refresh-IBB Campaign_12H1_Follow Up_O For all the details: Please view rules, and FAQs. For more information, please visit the Promo Partner Site here. For more information on IBB and the Oracle Upgrade Advantage Program (UAP):http://www.oracle.com/us/products/servers-storage/upgrade-advantage-program/index.html http://www.oracle.com/partners/secure/sales/oracle-ibb-program-for-partners-184291.html Contacts: For questions, please contact your favorite Oracle Partner Account Manager.

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• Configuring Corporate Windows Error Reporting On Windows 7

  - by Clément

  Is there any good documentation out there explaining how to setup Corporate Error Reporting (CER) on Windows 7? I found some information in Advanced Windows Debugging but the book targets Windows XP and things have changed quite a bit since then. I could not find any tutorials on the Internet/MSDN either. To give a bit of background information, I work for a company with 25 employees and I would like to send crash reports to a local server so that I can analyze what causes our tools to crash. I think I need to know two things: Setting up a Corporate Error Reporting server. Setting up computer to send error reports to our Corporate Error Reporting server.

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• touchscreen in dual monitors but not as primary

  - by bazzjedi

  Hi, I have been looking for information about using a second monitor but thought of using a touchscreen will a touchscreen monitor work in dual set up, but not set up as main monitor which is the question. Can't find any information on this only when others set it has main. only this piece If you mean do the touch screen features still work on the other machine, the answer is yes. Past that, you can even see some of the touch screen features on a non touch screen monitor (just not the multi touch features!) For example, on the taskbar, click (without releasing) on any icon and then drag the mouse up, and you will see that it does the same as using your finger and dragging up. link|flag answered Feb 5 '10 at 15:14 Wil 47.4k125 have hp 2510 main thinking of hp2310ti touchscreen as secondary, grafic card geforce gtx 295- windows 7 professional regards bazzjedi

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