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• “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

  - by Kathryn Perry

  A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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• Summit 2014 Registration Is Open

  - by KemButller

  Attention Oracle (employees) Field Team and Oracle JD Edwards Partners REGISTRATION IS NOW OPEN for Oracle's 5th Annual JD Edwards Summit - Monday, January 27th through Friday, January 31st, 2014, in Broomfield, Colorado. The theme of this year's Summit is "Success Through Continued Innovation”.  Our goals are to update you on our current and future product roadmap, new products, selling strategies for new prospects, growing the footprint in our JD Edwards install base, as well as providing a venue for networking.  The JD Edwards Summit is to the selling and servicing community what COLLABORATE is to the user community.  This is a MUST ATTEND event if you recommend, sell, implement and/or support the JD Edwards product, whether you are new to JD Edwards or a seasoned pro, an executive, account executive, in presales or in consulting.  The Summit promises a content-rich and unique networking experience for all attendees. Highlights include:  Monday afternoon kicks off the Summit with a variety of workshops as well as an afternoon preview of the Sponsor Showcase.  Start your networking at the Summit kickoff party Monday evening. Tuesday morning features several informative keynotes in the Summit General Assembly followed by key messages delivered in Super Sessions in the afternoon, focused on each of the JD Edwards community audiences. The educational offerings continue on Wednesday and Thursday with over 90 breakout sessions on topics spanning technology, applications (core JD Edwards, Edge, Fusion), Sales, Presales and Implementation. Friday concludes with new workshops for the implementation community.A Attendees will be enriched with numerous opportunities to network with fellow partners and Oracle throughout the week.  Consider bringing your team and using this venue to hold your own organization kickoff meeting prior to or post Summit. Contact Sheila Ebbitt (Sheila.ebbitt@oracle-DOT-com) for further assistance with your planning.  Attendees will be charged a Summit fee of US$ 250. Online registration cut-off is January 17, 2014. All registration requests after that time will be processed on-site at the event with an attendee fee of US$ 500. Please contact Rene Chapman (rene.chapman@oracle-DOT-com) for information on sponsorship opportunities. For further details on the JD Edwards Summit including agenda, workshops, educational sessions, lodging,  sponsors and Summit registration, click here! Register now! This is going to be an awesome event! John Schiff Vice President JD Edwards Business Development 

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• In-Store Tracking Gets a Little Harder

  - by David Dorf

  Remember how Nordstrom was tracking shopper movements within their stores using the unique number, called a MAC, emitted by the WiFi radio in smartphones?  The phones didn't need to connect to the network, only have their WiFi enabled, as most people do by default.  They did this, presumably, to track shoppers' path to purchase and better understand traffic patterns.  Although there were signs explaining this at the entrances, people didn't like the notion of being tracked.  (Nevermind that there are cameras in the ceiling watching them.)  Nordstrom stopped the program. To address this concern the Future of Privacy, a Washington think tank, created Smart Store Privacy, a do-not-track service that allows consumers to register their MAC address in much the same way people register their phone numbers in the national do-not-call list.  A group of companies agreed to respect consumers' wishes and ignore smartphones listed in the database.  The database includes Bluetooth identifiers as well.  Of course you could simply turn your bluetooth and WiFi off when shopping as well. Most know that Apple prefers to use BLE beacons to contact and track smartphones within their stores.  This feature extends the typical online experience to also work in physical stores.  By identifying themselves, shoppers can expect a more tailored shopping experience much like what we've come to expect from Amazon's website, with product recommendations and offers that are (usually) relevant. But the upcoming release of iOS8 is purported to have a new feature that randomizes the WiFi MAC address of smartphones during the "probing" phase.  That is, before connecting to the WiFi network, a random MAC number is used so as to keep the smartphone's real MAC address secret.  Unless you actually connect to the store's WiFi, they won't recognize the MAC address. The details on this are still sketchy, but if the random MAC is consistent for a short period, retailers will still be able to track movements anonymously, but they won't recognize repeat visitors.  That may be sufficient for traffic analytics, but it will stymie target marketing.  In the case of marketing, using iBeacons with opt-in permission from consumers will be the way forward. There is always a battle between utility and privacy, so I expect many more changes in this area.  Incidentally, if you'd like to see where beacons are being used this site tracks them around the world.

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• State of the (Commerce) Union: What the healthcare.gov hiccups teach us about the commerce customer experience

  - by Katrina Gosek

  Guest Post by Brenna Johnson, Oracle Commerce Product A lot has been said about the healthcare.gov debacle in the last week. Regardless of your feelings about the Affordable Care Act, there’s a hidden issue in this story that most of the American people don’t understand: delivering a great commerce customer experience (CX) is hard. It shouldn’t be, but it is. The reality of the government’s issues getting the healthcare site up and running smooth is something we in the online commerce community know too well.  If there’s one thing the botched launch of the site has taught us, it’s that regardless of the size of your budget or the power of an executive with a high-profile project, some of the biggest initiatives with the most attention (and the most at stake) don’t go as planned. It may even give you a moment of solace – we have the same issues! But why?  Organizations engage too many separate vendors with different technologies, running sections or pieces of a site to get live. When things go wrong, it takes time to identify the problem – and who or what is at the center of it. Unfortunately, this is a brittle way of setting up a site, making it susceptible to breaks, bugs, and scaling issues. But, it’s the reality of running a site with legacy technology constraints in today’s demanding, customer-centric market. This approach also means there’s also a lot of cooks in lots of different kitchens. You’ve got development and IT, the business and the marketing team, an external Systems Integrator to bring it all together, a digital agency or consultant, QA, product experts, 3rd party suppliers, and the list goes on. To complicate things, different business units are held responsible for different pieces of the site and managing different technologies. And again – due to legacy organizational structure and processes, this is all accepted as the normal State of the Union. Digital commerce has been commonplace for 15 years. Yet, getting a site live, maintained and performing requires orchestrating a cast of thousands (or at least, dozens), big dollars, and some finger-crossing. But it shouldn’t. The great thing about the advent of mobile commerce and the continued maturity of online commerce is that it’s forced organizations to think from the outside, in. Consumers – whether they’re shopping for shoes or a new healthcare plan – don’t care about what technology issues or processes you have behind the scenes. They just want it to work.  They want their experience to be easy, fast, and tailored to them and their needs – whatever they are. This doesn’t sound like a tall order to the American consumer – especially since they interact with sites that do work smoothly.  But the reality is that it takes scores of people, teams, check-ins, late nights, testing, and some good luck to get sites to run, and even more so at Black Friday (or October 1st) traffic levels.  The last thing on a customer’s mind is making excuses for why they can’t buy a product – just get it to work. So what is the government doing? My guess is working day and night to get the site performing  - and having to throw big money at the problem. In the meantime they’re sending frustrated online users to the call center, or even a location where a trained “navigator” can help them in-person to complete their selection. Sounds a lot like multichannel commerce (where broken communication between siloed touchpoints will only frustrate the consumer more). One thing we’ve learned is that consumers spend their time and money with brands they know and trust. When sites are easy to use and adapt to their needs, they tend to spend more, come back, and even become long-time loyalists. Achieving this may require moving internal mountains, but there’s too much at stake to ignore the sea change in how organizations are thinking about their customer. If the thought of re-thinking your internal teams, technologies, and processes sounds like a headache, think about the pain associated with losing valuable customers – and dollars. Regardless if you’re in B2B or B2C, it’s guaranteed that your competitors are making CX a priority. Those early to the game who have made CX a priority have already begun to outpace their competition. So as you’re planning for 2014, look to the news this week. Make sure the customer experience is a focus at your organization. Expectations are at record highs. Map your customer’s journey, and think from the outside, in. How easy is it for your customers to do business with you? If they interact with many touchpoints across your organization, are the call center, website, mobile environment, or brick and mortar location in sync? Do you have the technology in place to achieve this? It’s time to give the people what they want!

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• Local LINQtoSQL Database For Your Windows Phone 7 Application

  - by Tim Murphy

  There aren’t many applications that are of value without having some for of data store.  In Windows Phone development we have a few options.  You can store text directly to isolated storage.  You can also use a number of third party libraries to create or mimic databases in isolated storage.  With Mango we gained the ability to have a native .NET database approach which uses LINQ to SQL.  In this article I will try to bring together the components needed to implement this last type of data store and fill in some of the blanks that I think other articles have left out. Defining A Database The first things you are going to need to do is define classes that represent your tables and a data context class that is used as the overall database definition.  The table class consists of column definitions as you would expect.  They can have relationships and constraints as with any relational DBMS.  Below is an example of a table definition. First you will need to add some assembly references to the code file. using System.ComponentModel;using System.Data.Linq;using System.Data.Linq.Mapping; You can then add the table class and its associated columns.  It needs to implement INotifyPropertyChanged and INotifyPropertyChanging.  Each level of the class needs to be decorated with the attribute appropriate for that part of the definition.  Where the class represents the table the properties represent the columns.  In this example you will see that the column is marked as a primary key and not nullable with a an auto generated value. You will also notice that the in the column property’s set method It uses the NotifyPropertyChanging and NotifyPropertyChanged methods in order to make sure that the proper events are fired. [Table]public class MyTable: INotifyPropertyChanged, INotifyPropertyChanging{ public event PropertyChangedEventHandler PropertyChanged; private void NotifyPropertyChanged(string propertyName) { if(PropertyChanged != null) { PropertyChanged(this, new PropertyChangedEventArgs(propertyName)); } } public event PropertyChangingEventHandler PropertyChanging; private void NotifyPropertyChanging(string propertyName) { if(PropertyChanging != null) { PropertyChanging(this, new PropertyChangingEventArgs(propertyName)); } } private int _TableKey; [Column(IsPrimaryKey = true, IsDbGenerated = true, DbType = "INT NOT NULL Identity", CanBeNull = false, AutoSync = AutoSync.OnInsert)] public int TableKey { get { return _TableKey; } set { NotifyPropertyChanging("TableKey"); _TableKey = value; NotifyPropertyChanged("TableKey"); } } The last part of the database definition that needs to be created is the data context.  This is a simple class that takes an isolated storage location connection string its constructor and then instantiates tables as public properties. public class MyDataContext: DataContext{ public MyDataContext(string connectionString): base(connectionString) { MyRecords = this.GetTable<MyTable>(); } public Table<MyTable> MyRecords;} Creating A New Database Instance Now that we have a database definition it is time to create an instance of the data context within our Windows Phone app.  When your app fires up it should check if the database already exists and create an instance if it does not.  I would suggest that this be part of the constructor of your ViewModel. db = new MyDataContext(connectionString);if(!db.DatabaseExists()){ db.CreateDatabase();} The next thing you have to know is how the connection string for isolated storage should be constructed.  The main sticking point I have found is that the database cannot be created unless the file mode is read/write.  You may have different connection strings but the initial one needs to be similar to the following. string connString = "Data Source = 'isostore:/MyApp.sdf'; File Mode = read write"; Using you database Now that you have done all the up front work it is time to put the database to use.  To make your life a little easier and keep proper separation between your view and your viewmodel you should add a couple of methods to the viewmodel.  These will do the CRUD work of your application.  What you will notice is that the SubmitChanges method is the secret sauce in all of the methods that change data. private myDataContext myDb;private ObservableCollection<MyTable> _viewRecords;public ObservableCollection<MyTable> ViewRecords{ get { return _viewRecords; } set { _viewRecords = value; NotifyPropertyChanged("ViewRecords"); }}public void LoadMedstarDbData(){ var tempItems = from MyTable myRecord in myDb.LocalScans select myRecord; ViewRecords = new ObservableCollection<MyTable>(tempItems);}public void SaveChangesToDb(){ myDb.SubmitChanges();}public void AddMyTableItem(MyTable newScan){ myDb.LocalScans.InsertOnSubmit(newScan); myDb.SubmitChanges();}public void DeleteMyTableItem(MyTable newScan){ myDb.LocalScans.DeleteOnSubmit(newScan); myDb.SubmitChanges();} Updating existing database What happens when you need to change the structure of your database?  Unfortunately you have to add code to your application that checks the version of the database which over time will create some pollution in your codes base.  On the other hand it does give you control of the update.  In this example you will see the DatabaseSchemaUpdater in action.  Assuming we added a “Notes” field to the MyTable structure, the following code will check if the database is the latest version and add the field if it isn’t. if(!myDb.DatabaseExists()){ myDb.CreateDatabase();}else{ DatabaseSchemaUpdater dbUdater = myDb.CreateDatabaseSchemaUpdater(); if(dbUdater.DatabaseSchemaVersion < 2) { dbUdater.AddColumn<MyTable>("Notes"); dbUdater.DatabaseSchemaVersion = 2; dbUdater.Execute(); }} Summary This approach does take a fairly large amount of work, but I think the end product is robust and very native for .NET developers.  It turns out to be worth the investment. del.icio.us Tags: Windows Phone,Windows Phone 7,LINQ to SQL,LINQ,Database,Isolated Storage

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• Insert Or update (aka Replace or Upsert)

  - by Davide Mauri

  The topic is really not new but since it’s the second time in few days that I had to explain it different customers, I think it’s worth to make a post out of it. Many times developers would like to insert a new row in a table or, if the row already exists, update it with new data. MySQL has a specific statement for this action, called REPLACE: http://dev.mysql.com/doc/refman/5.0/en/replace.html or the INSERT …. ON DUPLICATE KEY UPDATE option: http://dev.mysql.com/doc/refman/5.0/en/insert-on-duplicate.html With SQL Server you can do the very same using a more standard way, using the MERGE statement, with the support of Row Constructors. Let’s say that you have this table: CREATE TABLE dbo.MyTargetTable (     id INT NOT NULL PRIMARY KEY IDENTITY,     alternate_key VARCHAR(50) UNIQUE,     col_1 INT,     col_2 INT,     col_3 INT,     col_4 INT,     col_5 INT ) GO INSERT [dbo].[MyTargetTable] VALUES ('GUQNH', 10, 100, 1000, 10000, 100000), ('UJAHL', 20, 200, 2000, 20000, 200000), ('YKXVW', 30, 300, 3000, 30000, 300000), ('SXMOJ', 40, 400, 4000, 40000, 400000), ('JTPGM', 50, 500, 5000, 50000, 500000), ('ZITKS', 60, 600, 6000, 60000, 600000), ('GGEYD', 70, 700, 7000, 70000, 700000), ('UFXMS', 80, 800, 8000, 80000, 800000), ('BNGGP', 90, 900, 9000, 90000, 900000), ('AMUKO', 100, 1000, 10000, 100000, 1000000) GO If you want to insert or update a row, you can just do that: MERGE INTO     dbo.MyTargetTable T USING     (SELECT * FROM (VALUES ('ZITKS', 61, 601, 6001, 60001, 600001)) Dummy(alternate_key, col_1, col_2, col_3, col_4, col_5)) S ON     T.alternate_key = S.alternate_key WHEN     NOT MATCHED THEN     INSERT VALUES (alternate_key, col_1, col_2, col_3, col_4, col_5) WHEN     MATCHED AND T.col_1 != S.col_1 THEN     UPDATE SET         T.col_1 = S.col_1,         T.col_2 = S.col_2,         T.col_3 = S.col_3,         T.col_4 = S.col_4,         T.col_5 = S.col_5 ; If you want to insert/update more than one row at once, you can super-charge the idea using Table-Value Parameters, that you can just send from your .NET application. Easy, powerful and effective

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• How best to look up objects by label?

  - by dsollen

  I am writing the server backed by a pre-written API. I'm going to get a number of strings representing ports, signals, paths, etc etc etc. I need to look up the object associated with a given label, these objects are all in memory (no sql magic to do this for me). My question is, how best do I associate a given unique label with the mutable object it represents? I have enough objects that looking through every signal or every port to find the one that matches is possible, but may be slightly too slow. To be honest the direct 'look at every object' method is probably good enough for so small a body of objects and anything else is premature optimization, but I still am curious what the proper solution would be if I thought my signals were going to grow a bit larger. As I see it there are two options available. First would be to to create a 'store' that is a simple map between object and label. I could have it so that every time I call addObject the object is automatically saved into a hashmap or the like. This works, but relies on my properly adding and deleting each object so the map doesn't grow indefinitely. The biggest issue to me is that this involves having some hidden static map in my ModelObject class that just feels...wrong somehow. The other option is to have some method that can interpret the labels. All of these labels are derived from the underlying objects. So I can look at the signal label, for instance, and say "these 20 characters are the port" to figure out what port I need. This would allow me to quickly figure out what I need. However, if the label method is changed the translateLabelToObject method needs to be updated as well or everything breaks. Which solution is cleaner, or possibly a cleaner solution than either of above? For the record I'm working with sufficient number of variables to make direct comparison a little slow, but not enough to be concerned about memory overhead, written in java. All objects that have labels I need to look up extend the same parent class.

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• Help with DB Structure, vOD site

  - by Chud37

  I have a video on demand style site that hosts series of videos under different modules. However with the way I have designed the database it is proving to be very slow. I have asked this question before and someone suggested indexing, but i cannot seem to get my head around it. But I would like someone to help with the structure of the database here to see if it can be improved. The core table is Videos: ID bigint(20) (primary key, auto-increment) pID text airdate text title text subject mediumtext url mediumtext mID int(11) vID int(11) sID int(11) pID is a unique 5 digit string to each video that is a shorthand identifier. Airdate is the TS, (stored in text format, right there maybe I should change that to TIMESTAMP AUTO UPDATE), title is self explanatory, subject is self explanatory, url is the hard link on the site to the video, mID is joined to another table for the module title, vID is joined to another table for the language of the video, (english, russian, etc) and sID is the summary for the module, a paragraph stored in an external database. The slowest part of the website is the logging part of it. I store the data in another table called 'Hits': id mediumint(10) (primary key, auto-increment) progID text ts int(10) Again, here (this was all made a while ago) but my Timestamp (ts) is an INT instead of ON UPDATE CURRENT TIMESTAMP, which I guess it should be. However This table is now 47,492 rows long and the script that I wrote to process it is very very slow, so slow in fact that it times out. A row is added to this table each time a user clicks 'Play' on the website and then so the progID is the same as the pID, and it logs the php time() timestamp in ts. Basically I load the entire database of 'Hits' into an array and count the hits in each day using the TS column. I am guessing (i'm quite slow at all this, but I had no idea this would happen when I built the thing) that this is possibly the worst way to go about this. So my questions are as follows: Is there a better way of structuring the 'Videos' table, is so, what do you suggest? Is there a better way of structuring 'hits', if so, please help/tell me! Or is it the fact that my tables are fine and the PHP coding is crappy?

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• [EF + Oracle] Inserting Data (Sequences) (2/2)

  - by JTorrecilla

  Prologue In the previous chapter we have see how to create DB records with EF, now we are going to Some Questions about Oracle.   ORACLE One characteristic from SQL Server that differs from Oracle is “Identity”. To all that has not worked with SQL Server, this property, that applies to Integer Columns, lets indicate that there is auto increment columns, by that way it will be filled automatically, without writing it on the insert statement. In EF with SQL Server, the properties whose match with Identity columns, will be filled after invoking SaveChanges method. In Oracle DB, there is no Identity Property, but there is something similar. Sequences Sequences are DB objects, that allow to create auto increment, but there are not related directly to a Table. The syntax is as follows: name, min value, max value and begin value. 1: CREATE SEQUENCE nombre_secuencia 2: INCREMENT BY numero_incremento 3: START WITH numero_por_el_que_empezara 4: MAXVALUE valor_maximo | NOMAXVALUE 5: MINVALUE valor_minimo | NOMINVALUE 6: CYCLE | NOCYCLE 7: ORDER | NOORDER 8:    How to get sequence value? To obtain the next val from the sequence: 1: SELECT nb_secuencia.Nextval 2: From Dual Due to there is no direct way to indicate that a column is related to a sequence, there is several ways to imitate the behavior: Use a Trigger (DB), Use Stored Procedures or Functions(…) or my particularly option. EF model, only, imports Table Objects, Stored Procedures or Functions, but not sequences. By that, I decide to create my own extension Method to invoke Next Val from a sequence: 1: public static class EFSequence 2: { 3: public static int GetNextValue(this ObjectContext contexto, string SequenceName) 4: { 5: string Connection = ConfigurationManager.ConnectionStrings["JTorrecillaEntities2"].ConnectionString; 6: Connection=Connection.Substring(Connection.IndexOf(@"connection string=")+19); 7: Connection = Connection.Remove(Connection.Length - 1, 1); 8: using (IDbConnection con = new Oracle.DataAccess.Client.OracleConnection(Connection)) 9: { 10: using (IDbCommand cmd = con.CreateCommand()) 11: { 12: con.Open(); 13: cmd.CommandText = String.Format("Select {0}.nextval from DUAL", SequenceName); 14: return Convert.ToInt32(cmd.ExecuteScalar()); 15: } 16: } 17:  18: } 19: } This Object Context’s extension method are going to invoke a query with the Sequence indicated by parameter. It takes the connection strings from the App settings, removing the meta data, that was created by VS when generated the EF model. And then, returns the next value from the Sequence. The next value of a Sequence is unique, by that, when some concurrent users are going to create records in the DB using the sequence will not get duplicates. This is my own implementation, I know that it could be several ways to do and better ways. If I find any other way, I promise to post it. To use the example is needed to add a reference to the Oracle (ODP.NET) dll.

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• How to temporarily save the result of the query, to use in another?

  - by Truth

  I have this problem I think you may help me with. P.S. I'm not sure how to call this, so if anyone finds a more appropriate title, please do edit. Background I'm making this application for searching bus transit lines. Bus lines are a 3 digit number, and is unique and will never change. The requirement is to be able to search for lines from stop A to stop B. The user interface is already successful in hinting the user to only use valid stop names. The requirement is to be able to display if a route has a direct line, and if not, display a 2-line and even 3-line combination. Example: I need to get from point A to point D. The program should show: If there's a direct line A-D. If not, display alternative, 2 line combos, such as A-C, C-D. If there aren't any 2-line combos, search for 3-line combos: A-B, B-C, C-D. Of course, the app should display bus line numbers, as well as when to switch buses. What I have: My database is structured as follows (simplified, actual database includes locations and times and whatnot): +-----------+ | bus_stops | +----+------+ | id | name | +----+------+ +-------------------------------+ | lines_stops_relationship | +-------------+---------+-------+ | bus_line | stop_id | order | +-------------+---------+-------+ Where lines_stops_relationship describe a many-to-many relationship between the bus lines and the stops. Order, signifies the order in which stops appear in a single line. Not all lines go back and forth, and order has meaning (point A with order 2 comes after point B with order 1). The Problem We find out if a line can pass through the route easily enough. Just search for a single line which passes through both points in the correct order. How can I find if there's a 2/3 line combo? I was thinking to search for a line which matches the source stop, and one for the destination stop, and see if I can get a common stop between them, where the user can switch buses. How do I remember that stop? 3 line combo is even trickier, I find a line for the source, and a line for the destination, and then what? Search for a line which has 2 stops I guess, but again, How do I remember the stops? tl;dr How do I remember results from a query to be able to use it again? I'm hoping to achieve this in a single query (for each, a query for 1-line routes, a query for 2, and a query for 3-line combos). Note: I don't mind if someone suggests a completely different approach than what I have, I'm open to any solutions. Will award any assistance with a cookie and an upvote. Thanks in advance!

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• Are there software options (preferabbly .NET) for doing distance and speed analysis of footballers moving on video?

  - by Anonymous Type

  Editing Question for Clarity Thanks for feedback so far, very insightful. I'm not sure how far along this part of the software community is, and what if any libraries exist for me to leverage from. Heres what I'm trying to do. Problem: Take an existing video of a game of rugby league. The Rugby League field is 100 metres long, 70 metres wide, and has white line markings every 10 metres running along the width of the field, as well as along the sidelines. Each side has 13 players on the field. Players on each team have identical jerseys that normally constrast strongly against background colours (green/brown field colour) and the referee's colour (usually yellow) and the designated water runner (orange). All players have a unique number in thick white lettering on their backs for identification. Video is taken with a high definition camera. Currently only one camera is used (2D) and existing video does not contain a foreground object of fixed spatial dimensions (as suggested in one answer for comparision measurements, however I could add this to future filming sessions if it is worthwhile). The player's do not run in a straight line 50% of the time but will go sideways on on a diagonal to the play the ball. The distance measured always starts from the spot of the previous "tackle", which ends where the player stops forward movement. It is not always possible to determine the players number from the video (facing other direction, sunlight, others standing in the way of the camera). But this isn't important as the software could allow for manual inputting of unknown "runs" at a later point after analysis. Determine the distance between two points (i.e. where the player started his "run" and where he finished it). I'm guessing that this would be quite doable if I manually marked the start and end point in the video. But how would I use landmarks in the background to determine the distance (assuming the person taking the video has kept it from jerking around). Question: Do software packages or libraries exist that are specialised enough to assist with writing analysis software to determine a sports persons distance travelled based on video taken of the performance?

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• Generate GUID from any string using C#

  - by Haitham Khedre

  Some times you need to generate GUID from a string which is not valid for GUID constructor . so what we will do is to get a valid input from string that the GUID constructor will accept it. It is recommended to be sure that the string that you will generate a GUID from it some how unique. The Idea is simple is to convert the string to 16 byte Array which the GUID constructor will accept it. The code will talk : using System; using System.Text; namespace StringToGUID { class Program { static void Main(string[] args) { int tokenLength = 32; int guidByteSize = 16; string token = "BSNAItOawkSl07t77RKnMjYwYyG4bCt0g8DVDBv5m0"; byte[] b = new UTF8Encoding().GetBytes(token.Substring(token.Length - tokenLength, tokenLength).ToCharArray(), 0, guidByteSize); Guid g = new Guid(b); Console.WriteLine(g.ToString()); token = "BSNePf57YwhzeE9QfOyepPfIPao4UD5UohG_fI-#eda7d"; b = new UTF8Encoding().GetBytes(token.Substring(token.Length - tokenLength, tokenLength).ToCharArray(), 0, guidByteSize); g = new Guid(b); Console.WriteLine(g.ToString()); Console.Read(); } } } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; }   And The output: 37306c53-3774-5237-4b6e-4d6a59775979 66513945-794f-7065-5066-4950616f3455

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• Down to the Wire - Yet More Solaris Things to See at OpenWorld (and JavaOne!)

  - by Larry Wake

  San Francisco is bracing for the annual invasion. The airport's jammed, the tweets are flying, and the numbers are crazy: more than 50,000 attendees and 2,500+ sessions, taking over Moscone Convention Center, two streets, Union Square, and seemingly every hotel in town (98,000 hotel room nights). So yeah, it's busy. And it's not just OpenWorld--we've also got JavaOne, MySQL Connect, and four other sub-events going on as well. Speaking of JavaOne, you can find Solaris-related activity there, too -- I've highlighted one hands-on lab below. Here's a last pre-event roundup of activities for consideration; enjoy the show(s)! (Remember, Schedule Builder is your friend; use it with the session numbers below to register.) Monday, October 1st: 3:15 PM - General Session: Accelerate Your Business with the Oracle Hardware Advantage(GEN9691, Moscone North Hall D) John Fowler, head of Oracle's Systems organization, will talk about Oracle hardware technology and how it's co-engineered with other key technologies, including Oracle Solaris. Tuesday, October 2nd: 10:15 AM - Building an IaaS Platform with SPARC, Oracle Solaris 11, and Oracle VM Server for SPARC(CON4431, Moscone South 270)Get the birds-eye lowdown (whatever that means) on how U.S. Cellular  built its Infrastructure as a Service (IaaS) cloud delivery platform with Oracle’s SPARC T4 servers, Oracle Solaris 11, Oracle Solaris Cluster 4, and Oracle VM Server for SPARC. The session covers the high-level design, business case made, implementation details, and lessons learned. 11:45 AM - Oracle Solaris 11 Panel: Insights and Directions from Oracle Solaris Core Engineering(CON8790, Moscone South 252) This has been one of the livelier Solaris-related sessions in years past (and I'm not saying that just because I get to moderate it this year). A panel of core engineers responsible for a wide range of key Solaris technologies will talk about some of the interesting work they've been doing -- but mostly we keep time open for the panel to take questions from attendees, because that's the fun part. Wednesday, October 3rd: 10:00 AM - Tracing Your Java Application Tuning on Oracle Solaris with DTrace(HOL10214, Hilton San Francisco, Franciscan A/B/C/D) This JavaOne hands-on lab will show how to use the DTrace framework to dynamically trace your Java applications on Oracle Solaris and uncover new tuning opportunities. Thursday, October 4th: 12:45 PM - Oracle Solaris 11: Optimized for Oracle Database, Oracle WebLogic Server, and Java(CON8800, Moscone South 252) Explore how Oracle Solaris 11 has been built to be the best platform for the cloud and enterprise applications, with built-in optimizations to improve performance and deliver unique functionality with Oracle Database, Oracle WebLogic Server, and Java.

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• FTP timing out after login

  - by Imran

  For some reasons I cant access any of my accounts on my dedicated server via FTP. It simply times out when it tried to display the directories. Heres a log from FileZila... Status: Resolving address of testdomain.com Status: Connecting to 64.237.58.43:21... Status: Connection established, waiting for welcome message... Response: 220---------- Welcome to Pure-FTPd [TLS] ---------- Response: 220-You are user number 3 of 50 allowed. Response: 220-Local time is now 19:39. Server port: 21. Response: 220-This is a private system - No anonymous login Response: 220-IPv6 connections are also welcome on this server. Response: 220 You will be disconnected after 15 minutes of inactivity. Command: USER testaccount Response: 331 User testaccount OK. Password required Command: PASS ******** Response: 230-User testaccount has group access to: testaccount Response: 230 OK. Current restricted directory is / Command: SYST Response: 215 UNIX Type: L8 Command: FEAT Response: 211-Extensions supported: Response: EPRT Response: IDLE Response: MDTM Response: SIZE Response: REST STREAM Response: MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*; Response: MLSD Response: ESTP Response: PASV Response: EPSV Response: SPSV Response: ESTA Response: AUTH TLS Response: PBSZ Response: PROT Response: 211 End. Status: Connected Status: Retrieving directory listing... Command: PWD Response: 257 "/" is your current location Command: TYPE I Response: 200 TYPE is now 8-bit binary Command: PASV Response: 227 Entering Passive Mode (64,237,58,43,145,153) Command: MLSD Response: 150 Accepted data connection Response: 226-ASCII Response: 226-Options: -a -l Response: 226 18 matches total Error: Connection timed out Error: Failed to retrieve directory listing I have restarted the FTP service serveral times but still It doesnt loads. I only have this problem when my server is reaching it peak usage which is still only 1.0 (4 cores), 40% of 4GB ram. The ftp connections isnt maxed out because only me and my colleague have access to FTP on the server.

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• Centos CMake Does Not Install Using gcc 4.7.2

  - by Devin Dixon

  A similar problem has been reported here with no solution:https://www.centos.org/modules/newbb/print.php?form=1&topic_id=42696&forum=56&order=ASC&start=0 I've added and upgraded gcc to centos cd /etc/yum.repos.d wget http://people.centos.org/tru/devtools-1.1/devtools-1.1.repo yum --enablerepo=testing-1.1-devtools-6 install devtoolset-1.1-gcc devtoolset-1.1-gcc-c++ scl enable devtoolset-1.1 bash The result is this for my gcc [root@hhvm-build-centos cmake-2.8.11.1]# gcc -v Using built-in specs. COLLECT_GCC=gcc COLLECT_LTO_WRAPPER=/opt/centos/devtoolset-1.1/root/usr/libexec/gcc/x86_64-redhat-linux/4.7.2/lto-wrapper Target: x86_64-redhat-linux Configured with: ../configure --prefix=/opt/centos/devtoolset-1.1/root/usr --mandir=/opt/centos/devtoolset-1.1/root/usr/share/man --infodir=/opt/centos/devtoolset-1.1/root/usr/share/info --with-bugurl=http://bugzilla.redhat.com/bugzilla --enable-bootstrap --enable-shared --enable-threads=posix --enable-checking=release --disable-build-with-cxx --disable-build-poststage1-with-cxx --with-system-zlib --enable-__cxa_atexit --disable-libunwind-exceptions --enable-gnu-unique-object --enable-linker-build-id --enable-languages=c,c++,fortran,lto --enable-plugin --with-linker-hash-style=gnu --enable-initfini-array --disable-libgcj --with-ppl --with-cloog --with-mpc=/home/centos/rpm/BUILD/gcc-4.7.2-20121015/obj-x86_64-redhat-linux/mpc-install --with-tune=generic --with-arch_32=i686 --build=x86_64-redhat-linux Thread model: posix gcc version 4.7.2 20121015 (Red Hat 4.7.2-5) (GCC) And I tried to then install cmake through http://www.cmake.org/cmake/resources/software.html#latest But I keep running into this error: Linking CXX executable ../bin/ccmake /opt/centos/devtoolset-1.1/root/usr/libexec/gcc/x86_64-redhat-linux/4.7.2/ld: CMakeFiles/ccmake.dir/CursesDialog/cmCursesMainForm.cxx.o: undefined reference to symbol 'keypad' /opt/centos/devtoolset-1.1/root/usr/libexec/gcc/x86_64-redhat-linux/4.7.2/ld: note: 'keypad' is defined in DSO /lib64/libtinfo.so.5 so try adding it to the linker command line /lib64/libtinfo.so.5: could not read symbols: Invalid operation collect2: error: ld returned 1 exit status gmake[2]: *** [bin/ccmake] Error 1 gmake[1]: *** [Source/CMakeFiles/ccmake.dir/all] Error 2 gmake: *** [all] Error 2 The problem seems to come from the new gcc installed because it works with the default install. Is there a solution to this problem?

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• "Could not claim interface on camera: -6" when trying to connect usb camera (Kinect)

  - by rzetterberg

  I have installed the freenect library from openkinect.org. With that library there is a demo application which you can run from the terminal to test out the Kinect. However when I run this command I get the following output: richard@behemoth:~$ sudo freenect-glview Kinect camera test Number of devices found: 1 Could not claim interface on camera: -6 Could not open device This particular error is thrown by the library libusb by the function libusb_claim_interface and the error -6 corresponds to the LIBUSB_ERROR_BUSY. So my guess is that it has something to do with mounting the usb, rather than specifically the freenect library or the Kinect itself. So my question is how can I find out what resource is using this interface and how can I free it so that I can access it? Edit: What I have tried so far (just to be sure): Rebooted Plugged-out, plugged-in Tried different usb ports Restarted udev Additional information that might be useful: /etc/fstab: # /etc/fstab: static file system information. # # Use 'blkid -o value -s UUID' to print the universally unique identifier # for a device; this may be used with UUID= as a more robust way to name # devices that works even if disks are added and removed. See fstab(5). # # <file system> <mount point> <type> <options> <dump> <pass> proc /proc proc nodev,noexec,nosuid 0 0 # / was on /dev/sda1 during installation UUID=1c73f217-ac8d-451b-8390-7a680628a856 / ext4 errors=remount-ro 0 1 # swap was on /dev/sda5 during installation UUID=bb49bd29-07ec-45a0-bbab-46fb8362b06b none swap sw 0 0 sudo uname -r: Linux behemoth 3.0.0-14-generic-pae #23-Ubuntu SMP Mon Nov 21 22:07:10 UTC 2011 i686 i686 i386 GNU/Linux cat /etc/lsb-release DISTRIB_ID=Ubuntu DISTRIB_RELEASE=11.10 DISTRIB_CODENAME=oneiric DISTRIB_DESCRIPTION="Ubuntu 11.10"

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• apache vhost not working consistently

  - by petrus

  I have a vhost on my webserver whose sole and unique goal is to return the client IP adress: petrus@bzn:~$ cat /home/vhosts/domain.org/index.php <?php echo $_SERVER['REMOTE_ADDR']; echo "\n" ?> This helps me troubleshoot networking issues, especially when NAT is involved. As such, I don't always have domain name resolution and this service needs to work even if queried by its IP address. I'm using it this way: petrus@hive:~$ echo "GET /" | nc 88.191.124.41 80 191.51.4.55 petrus@hive:~$ echo "GET /" | nc domain.org 80 191.51.4.55 router#more http://88.191.124.41/index.php 88.191.124.254 However I found that it wasn't working from at least a computer: petrus@seth:~$ echo "GET /" | nc domain.org 80 petrus@seth:~$ petrus@seth:~$ echo "GET /" | nc 88.191.124.41 80 petrus@seth:~$ What I checked: This is not related to ipv6: petrus@seth:~$ echo "GET /" | nc -4 ydct.org 80 petrus@seth:~$ petrus@hive:~$ echo "GET /" | nc ydct.org 80 2a01:e35:ee8c:180:21c:77ff:fe30:9e36 netcat version is the same (except platform, i386 vs x64): petrus@seth:~$ type nc nc est haché (/bin/nc) petrus@seth:~$ file /bin/nc /bin/nc: symbolic link to `/etc/alternatives/nc' petrus@seth:~$ ls -l /etc/alternatives/nc lrwxrwxrwx 1 root root 15 2010-06-26 14:01 /etc/alternatives/nc -> /bin/nc.openbsd petrus@hive:~$ type nc nc est haché (/bin/nc) petrus@hive:~$ file /bin/nc /bin/nc: symbolic link to `/etc/alternatives/nc' petrus@hive:~$ ls -l /etc/alternatives/nc lrwxrwxrwx 1 root root 15 2011-05-26 01:23 /etc/alternatives/nc -> /bin/nc.openbsd It works when used without the pipe: petrus@seth:~$ nc domain.org 80 GET / 2a01:e35:ee8c:180:221:85ff:fe96:e485 And the piping works at least with a test service (netcat listening on 1234/tcp and output to stdout) petrus@bzn:~$ nc -l -p 1234 GET / petrus@bzn:~$ petrus@seth:~$ echo "GET /" | nc domain.org 1234 petrus@seth:~$ I don't know if this issue is more related to netcat or Apache, but I'd appreciate any pointers to troubleshoot this issue ! The IP addresses have been modified but kept consistent for easy reading. bzn is the server, hive is a working client and seth is the client on which I have the issue.

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• Cygwin - Repo with Separate Git/Working Dir Doesn't Work

  - by Kyle Lacy

  Since I've switched to OS X and Vim, I've found it easiest to manage all of my 'dotfiles' (all of my configuration files and miscellaneous scripts) with Git. Having already set up my dotfiles in a repo following this tutorial, I figured it would also be easy enough to migrate all of my settings into my Cygwin setup on my Windows partition. Already having the repo setup on Github, I simply clone'd the repo, and moved all of the files over to my home directory, making it a mirror of my OS X home directory. Unfortunately, I cannot seem to use the actual repo any further within Cygwin. The problem is that I cannot use my dotfiles repo with git within Cygwin. The setup is unique from most normal git repos, in that the working directory and the git directory are in different locations. Specifically, the working directory is $HOME (/Users/kyle on OS X, /home/kyle in Cygwin), and the git repo is $HOME/.dotfiles.git. So, if I wanted to get the status of the repo, for example, I would type the following command (which I alias to reduce typing, of course): git --work-tree=$HOME --git-dir=$HOME/.dotfiles.git status -uno While this works fine on OS X, this refuses to work within Cygwin. Regardless of whether or not I use my alias, or whether or not I substitute $HOME by hand, I get the following git error: fatal: Not a git repository: /home/Kyle/dotfiles/.git/modules/.build/git I don't understand where this error comes from, but the path /home/Kyle/dotfiles was the original location of the git repo when I initially cloned it. Additionally, it's important to note that the repo relies heavily on submodules. If specifics are necessary, the repo in question can be found on GitHub. The commands I ran to setup the repo in Cygwin can also be found within the Readme file.

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• Is it possible to play multiple audio streams from one "jukebox" to multiple Airport Express devices?

  - by Alex Reynolds

  I have set up a Mac mini as a jukebox that streams audio to an Airport Express in another room in the house, using the AirPlay/AirTunes feature in iTunes. I control this with the iOS Remote app, and this works great. At the present time, it looks like the Mac mini's copy of iTunes gets taken over by the Remote app, while streaming. If I set up a second Airport Express in room B, is there a way to set it up (as well as the jukebox) so that it can receive and play its own unique music stream ("stream B"), separate from what's going on at the Mac mini, or in room A, which is playing stream A? To accomplish this, I would be happy to buy a copy of Rogue Amoeba's AirFoil if it will allow sending multiple, separate audio streams from one computer to the multiple wireless bridges, while using the Remote app (or a Rogue Amoeba equivalent for iOS). However, it is unclear to me from their site documentation, whether that is possible or not. I'd prefer to give the points to an answer that solves this problem. If you don't know if it can be done, or do not think it can be done, please allow others to answer. I appreciate your help. Thanks for your advice.

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• How to scope access to a service to set of users, using OpenLDAP, and only OUs

  - by JDS

  Okay, here goes. Solving this will solve several problems for me (as I can reapply this knowledge to several extant, similar problems), but luckily I have a very specific, concise problem to describe. Enough preamble. Our hosting partner is setting up VPN access for us and is connecting it to our LDAP server. They are using Cisco VPN, the docs on setting this up are here: http://www.cisco.com/en/US/products/ps6120/products_configuration_example09186a00808c3c45.shtml#maintask1 Specifically, note the screenshot in (5), under "ASDM" Now, I do NOT want to provide access to all of our users. I only want to provide access to our IT group. But I do not see a configuration option for LDAP groups on that web reference for the Cisco VPN. We are using: OpenLDAP 2.4 Static groups (i.e. "Group has the following members...") Single user OU, "ou=users,dc=mycompany,dc=com" Is it possible to provide an alias of some kind in OpenLDAP that creates another OU, "itusers", say, and lets me alias the members of that OU somehow? Something like: "cn=Jeff Silverman,ou=itusers,dc=mycompany,dc=com" is an alias for "cn=Jeff Silverman,ou=users,dc=mycompany,dc=com" And is NOT a separate, unique user account. Alternatively, should I just create a separate OU and manage it separately? It is a pain, but only 12-15 users will have to be managed that way, with two separate user accounts. But I hate this option - messy, unmanageable, unscalable. You know what I mean. I am open to any options. I've searched and read all over but I can't quite find an directly analagous example. I can't possibly be the only one who's had this problem! Thanks!

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• Clone virtual machine with Server 2008 R2 and Hyper-V?

  - by bwerks

  Hi all, I've recently just started working with Hyper-V, and so far it's quite nice. However, I've been running into problems with what seems like it should be the most basic of workflows. I've set up a baseline Server 2008 R2 configuration, and exported it with the intention of using the export for cloning. I entered "C:\Exports\" as the export folder. However, I run into problems when I try to import the image. From the Hyper-V manager, I select "Import Virtual Machine" and in the resulting window I entered "C:\Exports\BuildServer\" as the folder, set the radial to "Copy the virtual machine (create a new unique ID)" and checked the checkbox for "Duplicate all files so the same virtual machine can be imported again." Doing so results in the following error: "Import failed. Import task failed to copy file from 'H:\Exports\BuildServer\Virtual Hard Disks\BuildServer.vhd' to 'C:\Hyper-V\Virtual Hard Disks\BuildServer.vhd': The file exists. (0x80070050)" Have I somehow messed something up in configuration? Or is this a known thing? I've read it should be possible to clone VMs by copying them in the filesystem but I'd prefer to keep things in the management Ui if possible.

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• COM+/Desktop Heap errors in IIS affecting sites at random?

  - by tresstylez

  We have a Win2K3 server that is hosting 30+ sites. Each site is configured to have its own unique application pool -- so that we can manually recycle specific sites if needed and not kill sessions for the others. From what I've read, the consequence of this type of setup is that each application pool worker process gets allocated a Desktop Heap (normally 512 kb's) and we limit the number of app pools we can serve. http://blogs.msdn.com/b/david.wang/archive/2006/01/25/security-considerations-of-usesharedwpdesktop-on-iis6.aspx PROBLEM: What we're seeing is that occasionally COM+ errors get triggered, presumably by hitting our 512 kb limit of the desktop heap -- and certain sites become unresponsive (or have errors) until we manually recycle that specific app pool. I know that I can increase the desktop heap limit to 1024, and make other tweaks/tunes, but I've been tasked with finding out what exactly causes one site's heap to max out as opposed to another. It seems that when we start seeing COM+ errors, the sites it affects are random -- small sites or big sites (heavier used). Is it based on process id? Traffic? Any pointers on understanding this a little more would be excellent. Thanks! jg

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• Why does bash sometimes think my $HOME isn't the correct directory?

  - by Adam Yanalunas

  Like the title says it seems that bash sometimes misidentifies my $HOME. This cropped up after a seemingly unique series of events that I will now replay in broad strokes. Running OS X 10.6 with normal, local account Work binds my account to Active Directory Much time passes with no issues Set up rvm to manage Ruby installs (this becomes important later) Upgraded to OS X 10.7 a few days ago After successful install, attempted to log in, was presented with "Must reset password" dialog that never allowed a password to be reset. Would simply shake the box after new password was entered. Much googling was done. Much more googling was done. Swearing was had. Logged in as root, created new account, set as admin, deleted /Users/[new account], renamed /Users/[old account] to /Users/[new account] Logged out of root, logged into new account with no issues After OS X asking for a my account password a few times to update Keychain and other system-level stuff it was back to business as usual. Opened Terminal, cd to project folder, tried "rails server" and was presented with: /usr/local/lib/ruby/1.9.1/rubygems/dependency.rb:247:in to_specs': Could not find rails (>= 0) amongst [] (Gem::LoadError) from /usr/local/lib/ruby/1.9.1/rubygems/dependency.rb:256:into_spec' from /usr/local/lib/ruby/1.9.1/rubygems.rb:1210:in gem' from /usr/local/bin/rails:18:in' Ran through a few exercises, decided to rm -rf ~/.rvm and reinstall. Running a --trace on the rvm installer shows it dies on this line: mkdir: /Users/[old account]: Permission denied Scrolling back through the --trace log I see many more mentions of /Users/[old account]. When inspect the install script the offending line is looking at "${HOME}/.rvm" as it tries to run the mkdir. To my confusion I also see mentions of /Users/[new account] in the log. I've tried exporting a new HOME in my .bash_profile to no luck. Can anyone guess why /Users/[old account] would still be kicking around?

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• Triple boot WIndows 7, Windows 8, and Mountain Lion on Macbook Pro

  - by Nathan

  Ok, So I have a bit of a unique situation here I could use some help on. I've modded my summer 2011 MBPro to have 2 harddrives by replacing the optical drive. OSX Mountain Lion is installed on a single partition of a 120GB SSD. The second drive is 750GB, partitioned as 550GB, 150GB, and ~50GB. I've set the 550GB to act as my OSX homefolder, but I'd like to install windows 7 and Windows 8 on the remaining partitions. It Took a while, but by following this guide, I eventually found a way to install Windows without a CD/DVD drive by following this http://huguesval.com/blog/2012/02/installing-windows-7-on-a-mac-without-superdrive-with-virtualbox/ It worked flawlessly for creating both windows 7 and windows 8 images that I could clone onto FAT32 partitions. However, I have encountered a problem when trying to triple boot. After I put Windows 8 onto the ~50GB partition and tried to boot into windows 7 I get an error that says something like: error: 0x0000000e The Boot selection failed because the required device is inaccessible. If I re-clone the windows 7 image onto the drive and select the option to "replace BCD" file for the drive, windows 7 will boot but windows 8 now gives me the same exact error. I realize this is a pretty extensive setup, but if anyone has some insight I'd love to hear it.

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• To clone or to automate a system installation?

  - by Shtééf

  Let's say you're setting up a cluster of servers performing the same task. Or say you're just setting up a bunch of different servers, but you expect to use a base configuration on all of your servers. Would it be better practice to create a base image and clone it, or to automate the installation and configuration? I occasionally end up in this argument with my boss, in situations where we're time-pressed. When he sees me struggle with perfecting the automation, his suggestion is often to clone the entire disk to the other machines. But my instinct has always been to avoid cloning. This is mostly from an Ubuntu perspective, but the question is fairly general. My reasons for avoiding cloning are: On a typical install, even if it's fresh, there are already several unique identifiers installed: filesystem UUIDs, SSH host keys, among others. These would have to be regenerated. Network needs to be reconfigured for each clone. This would need to be done off-line, of course, or the settings will conflict with other machines on the network. On the other hand, some of the cloning advantages are quite clear as well: (Initially?) less effort required than automating configuration. Tools exist to quickly address (some) of the above disadvantages. (I can see right through my own bias there.)

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