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  • People, Process & Engagement: WebCenter Partner Keste

    - by Michael Snow
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Within the WebCenter group here at Oracle, discussions about people, process and engagement cross over many vertical industries and products. Amidst our growing partner ecosystem, the community provides us insight into great customer use cases every day. Such is the case with our partner, Keste, who provides us a guest post on our blog today with an overview of their innovative solution for a customer in the transportation industry. Keste is an Oracle software solutions and development company headquartered in Dallas, Texas. As a Platinum member of the Oracle® PartnerNetwork, Keste designs, develops and deploys custom solutions that automate complex business processes. Seamless Customer Self-Service Experience in the Trucking Industry with Oracle WebCenter Portal  Keste, Oracle Platinum Partner Customer Overview Omnitracs, Inc., a Qualcomm company provides mobility solutions for trucking fleets to companies in the transportation industry. Omnitracs’ mobility services include basic communications such as text as well as advanced monitoring services such as GPS tracking, temperature tracking of perishable goods, load tracking and weighting distribution, and many others. Customer Business Needs Already the leading provider of mobility solutions for large trucking fleets, they chose to target smaller trucking fleets as new customers. However their existing high-touch customer support method would not be a cost effective or scalable method to manage and service these smaller customers. Omnitracs needed to provide several self-service features to make customer support more scalable while keeping customer satisfaction levels high and the costs manageable. The solution also had to be very intuitive and easy to use. The systems that Omnitracs sells to these trucking customers require professional installation and smaller customers need to track and schedule the installation. Information captured in Oracle eBusiness Suite needed to be readily available for new customers to track these purchases and delivery details. Omnitracs wanted a high impact User Interface to significantly improve customer experience with the ability to integrate with EBS, provisioning systems as well as CRM systems that were already implemented. Omnitracs also wanted to build an architecture platform that could potentially be extended to other Portals. Omnitracs’ stated goal was to deliver an “eBay-like” or “Amazon-like” experience for all of their customers so that they could reach a much broader market beyond their large company customer base. Solution Overview In order to manage the increased complexity, the growing support needs of global customers and improve overall product time-to-market in a cost-effective manner, IT began to deliver a self-service model. This self service model not only transformed numerous business processes but is also allowing the business to keep up with the growing demands of the (internal and external) customers. This solution was a customer service Portal that provided self service capabilities for large and small customers alike for Activation of mobility products, managing add-on applications for the devices (much like the Apple App Store), transferring services when trucks are sold to other companies as well as deactivation all without the involvement of a call service agent or sending multiple emails to different Omnitracs contacts. This is a conceptual view of the Customer Portal showing the details of the components that make up the solution. 12.00 The portal application for transactions was entirely built using ADF 11g R2. Omnitracs’ business had a pressing requirement to have a portal available 24/7 for its customers. Since there were interactions with EBS in the back-end, the downtimes on the EBS would negate this availability. Omnitracs devised a decoupling strategy at the database side for the EBS data. The decoupling of the database was done using Oracle Data Guard and completely insulated the solution from any eBusiness Suite down time. The customer has no knowledge whether eBS is running or not. Here are two sample screenshots of the portal application built in Oracle ADF. Customer Benefits The Customer Portal not only provided the scalability to grow the business but also provided the seamless integration with other disparate applications. Some of the key benefits are: Improved Customer Experience: With a modern look and feel and a Portal that has the aspects of an App Store, the customer experience was significantly improved. Page response times went from several seconds to sub-second for all of the pages. Enabled new product launches: After successfully dominating the large fleet market, Omnitracs now has a scalable solution to sell and manage smaller fleet customers giving them a huge advantage over their nearest competitors. Dozens of new customers have been acquired via this portal through an onboarding process that now takes minutes Seamless Integrations Improves Customer Support: ADF 11gR2 allowed Omnitracs to bring a diverse list of applications into one integrated solution. This provided a seamless experience for customers to route them from Marketing focused application to a customer-oriented portal. Internally, it also allowed Sales Representatives to have an integrated flow for taking a prospect through the various steps to onboard them as a customer. Key integrations included: Unity Core Salesforce.com Merchant e-Solution for credit card Custom Omnitracs Applications like CUPS and AUTO Security utilizing OID and OVD Back end integration with EBS (Data Guard) and iQ Database Business Impact Significant business impacts were realized through the launch of customer portal. It not only allows the business to push through in underserved segments, but also reduces the time it needs to spend on customer support—allowing the business to focus more on sales and identifying the market for new products. Some of the Immediate Benefits are The entire onboarding process is now completely automated and now completes in minutes. This represents an 85% productivity improvement over their previous processes. And it was 160 times faster! With the success of this self-service solution, the business is now targeting about 3X customer growth in the next five years. This represents a tripling of their overall customer base and significant downstream revenue for the ongoing services. 90%+ improvement of customer onboarding and management process by utilizing, single sign on integration using OID/OAM solution, performance improvements and new self-service functionality Unified login for all Customers, Partners and Internal Users enables login to a common portal and seamless access to all other integrated applications targeted at the respective audience Significantly improved customer experience with a better look and feel with a more user experience focused Portal screens. Helped sales of the new product by having an easy way of ordering and activating the product. Data Guard helped increase availability of the Portal to 99%+ and make it independent of EBS downtime. This gave customers the feel of high availability of the portal application. Some of the anticipated longer term Benefits are: Platform that can be leveraged to launch any new product introduction and enable all product teams to reach new customers and new markets Easy integration with content management to allow business owners more control of the product catalog Overall reduced TCO with standardization of the Oracle platform Managed IT support cost savings through optimization of technology skills needed to support and modify this solution ------------------------------------------------------------ 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Times New Roman","serif";}

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  • SQLAuthority News Public Training Classes In Hyderabad 12-14 May SQL and 10-11 May SharePoint

    There were lots of request about providing more details for the blog post through email address specified in the article SQLAuthority News Public Training Classes In Hyderabad 12-14 May Microsoft SQL Server 2005/2008 Query Optimization & Performance Tuning. Here is the complete brochure of the course. There are two different courses are offered [...]...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Oracle Partner Deutschland @ Facebook: Gewinner des iPad2

    - by A&C Redaktion
    Auf dem OPN Day Satellite in Frankfurt haben wir unter allen Fans des Facebook-Profils von Oracle Alliances & Channel Deutschland ein iPad 2 verlost: Wer bis zum 8. November 2011, 16 Uhr den "Gefällt mir"-Button angeklickt hatte, nahm an unserer Verlsung teil. Und..... der glückliche Gewinner ist: Markus Meyer vom Oracle Partner Tonbeller AG!Wir gratulieren ganz herzlich und wünschen viel Freude mit dem neuen iPad!!!!

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  • Scrum Developer Training - discount offer

    Scrum Developer Training - discount offer Hi I have a discount offer for Professional Scrum Developer (.NET) Jun Normally is about 2990 USD, the offer is 1990 USD Someone interested?...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Oracle Fusion Applications: Thursday's Partner Updates

    - by mseika
    Mark your calendars! In order to keep you up to date with partner-specific news and information regarding Oracle Fusion Applications, we are expanding our Fusion Applications Webcast Series to include these additional Thursday sessions during the month of September.  Please see below for call dates, topics, and logistics.If you missed a live webcast, you can view all series recordings on the Replays tab. Click here. 

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  • Oracle Fusion Applications: Thursday's Partner Updates

    - by mseika
    Mark your calendars! In order to keep you up to date with partner-specific news and information regarding Oracle Fusion Applications, we are expanding our Fusion Applications Webcast Series to include these additional Thursday sessions during the month of September.  Please see below for call dates, topics, and logistics.If you missed a live webcast, you can view all series recordings on the Replays tab. Click here. 

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  • Oracle Fusion Applications: Thursday's Partner Updates

    - by mseika
    Mark your calendars! In order to keep you up to date with partner-specific news and information regarding Oracle Fusion Applications, we are expanding our Fusion Applications Webcast Series to include these additional Thursday sessions during the month of September.  Please see below for call dates, topics, and logistics.If you missed a live webcast, you can view all series recordings on the Replays tab. Click here. 

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  • Oracle Fusion Applications: Thursday's Partner Updates

    - by mseika
    Mark your calendars! In order to keep you up to date with partner-specific news and information regarding Oracle Fusion Applications, we are expanding our Fusion Applications Webcast Series to include these additional Thursday sessions during the month of September.  Please see below for call dates, topics, and logistics.If you missed a live webcast, you can view all series recordings on the Replays tab. Click here. 

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  • FREE Three Days of online SharePoint 2010 Developer Training March 14th to 16th

    - by Eric Nelson
    Over on my team blog I just posted another great opportunity. If you are UK based and work for a company that creates software products and want to dig into SharePoint 2010 development for FREE with a great UK based SME (subject matter expert) then register today. The training is 100% free and you don’t need to leave the comfort of your office/house/starbucks (other coffee shops with wifi do exist) – yet you still get to ask plenty of questions.

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  • SEO Consulting Or Take an SEO Training Course

    I am sure we can all agree that SEO is important. But it can seem at times that choosing the way to get or use SEO is difficult. Through my experience I have found that there are basically two ways of getting or applying SEO to your website; hiring and SEO Consultant or doing it yourself by taking an SEO training course.

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  • Featured partner: Avanttic achieves Exadata and Exalogic OPN Specialization

    - by Javier Puerta
    Avanttic is a an Oracle Platinum Partner with headquarters in Barcelona (Spain). Their strategy is based on two key pillars: technological specialization and employee development. The technological specialization translates into their motto: "100% Oracle".   In the last weeks Avanttic has achieved all the prerequisites to become OPN Specialized in Exadata and in Exalogic, reaching a total of 13 specializations around the Oracle Technology stack. Congratulations, Avanttic!

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  • Oracle Primavera Partner Programs

    - by mark.kromer
    Here is the slide presentation with only the slides that can be shared at this time, for our Oracle Primavera partner programs focusing on expanding P6's workflows and reporting capabilities. By leveraging Oracle's BPM & BI Publisher products, you can build exciting new workflow & enhanced reports to expand the capabilities of Primavera applications.

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  • Free Windows Azure training in Reading, UK on the 25th of May for partners

    - by Eric Nelson
    The 6 weeks of Windows Azure training is full (500 registration in around a week) but it turns out we have a few places free on the 25th if you can make it to Reading. 14 places when I last checked (today, 5th May). Register now if you can make it. Workshop Outline Module 1: Windows Azure Platform overview Module 2: Introduction to Windows Azure Module 3: Building services using Windows Azure Module 4: Windows Azure storage Module 5: Building applications using SQL Azure Module 6: Introduction to .NET Services Module 7: Building applications using the .NET Service Bus

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  • Windows Azure Training Kit &ndash; August 2012 Released

    - by Clint Edmonson
    In this release of the training kit we have delivered 41 HOLs covering a wide variety of bug fixes and screen shot updates for Visual Studio 2012. We now have 35 Presentations with new content surrounding Windows Azure SQL Database, SQL Federation, Reporting and Data Sync (4) as well as Security & Identity (1); and Building Scalable, Global, and Highly Available Web Apps (1). Head over to http://aka.ms/WATK and download it now!

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  • Last chance for a day of free SQL Server training at SQL in the City 2012

    SQL Server developers and database administrators have one last chance for a full day of free training and networking at SQL in the City 2012. NEW! Deployment Manager Early Access ReleaseDeploy SQL Server changes and .NET applications fast, frequently, and without fuss, using Deployment Manager, the new tool from Red Gate. Try the Early Access Release to get a 20% discount on Version 1. Download the Early Access Release.

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  • Eloqua Sales Awareness Training for Partners - London, November 28-29

    - by Richard Lefebvre
    We are pleased to invite you to the free of charge Oracle Eloqua Sales Awareness Training for Partners - London, November 28&29 - COME LEARN WHAT ALL THE BUZZ IS ABOUT! WHEN SALES & MARKETING BOND, REVENUE GROWS It’s not one thing that makes a company successful with marketing automation – it’s the combination of the best implementation, flexible long-term support and access to a community of marketing innovation that ensures you have the assistance you need every step of the way. Our customers choose Oracle|Eloqua because they know when sales and marketing work together, leads are called upon, quotas are crushed and revenues climb. Learn how Oracle|Eloqua can help you put marketing to work for you! COVERED IN THIS TRAINING Eloqua and the Customer Experience Strategy How Modern Marketing Works Introduction to Eloqua – Whiteboard POV Go To Market Playbook Competitive Landscape Integration Options Service Offerings With case studies, workshops and product demos to help you on your way to a new world of marketing expertise LOGISTICS If you are ready to join us on this journey, now’s the time to let us know! Tell us a little about your experience – complete this form to help us know you better (Please ignore if your firm has already completed) Complete this form to RSVP by Thursday, November 21, 2013. Find out more about the Oracle|Eloqua, join the Oracle Eloqua Marketing Cloud Service Knowledge Zone and keep up on all the news! QUESTIONS? Contact [email protected] Please note that similar events will take place in other cities (Brussels, Istanbul and more come) later in 2014. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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  • Neue Oracle Marketing Services für Partner

    - by A&C Redaktion
    Damit Sie immer gut über die Marketing-Materialien von Oracle informiert sind, haben wir die für Sie wichtigsten Materialien vom OMS4P (Oracle Marketing Services for Partners) auf der Seite Oracle Marketing Kits zusammen gefasst. Hier finden Sie alle, speziell für Partner erstellten Tools und Ressoucen für Datenbanken, Middleware, Applications, Server/Storage und für diverse Branchen. Die OMS4P-Seite wird bald abgeschaltet, deshalb bookmarken Sie sich gleich diesen neuen Link.

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  • Announcing Fusion Applications Training through 2012

    - by Theresa Hickman
    The schedule for Fusion Applications courses is now available! You can get training on the various Fusion Applications, such as CRM, Procurement, HCM, and Financials, just to name a few. Courses will run until the end of 2012 in multiple locales, such as Bangalore, India, Chicago, IL, and Belmont, CA! Please visit http://education.oracle.com/fusionapps for full schedule and course details.

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  • Simple and Easy Online SEO Training

    Training is a method acquiring skills, knowledge or experience from one that trains. It is always important for everyone to gain education and I believe that each one of us passed through to a lot of trainings both formal and informal before we got whatever status we are right now.

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