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  • Books / blogs that discuss service excellence? [closed]

    - by Bogdan Gavril
    I'm looking for information about service excellence topics such as: 0 downtime deployment how to deal with versioning (backward and forward compatibility) environment strategies (how many staging envs ? etc.) performance testing testing in production monitoring I am looking at the Microsoft stack, but the concepts should be the same everywhere. Do you have any recommendations of books or blogs on the subject? PS: I have found some good articles from I.M.Wright's "Hard Code" blog. Anything else?

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  • SEO For Blogs, How?

    Sure, we all have heard about the blog successes and how they are now indispensable tools for online businesses. While we all know that informative content is the key to generating more traffic, you will also need SEO to achieve this.

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  • Interessante Neuigkeiten zu "Customer Experience"

    - by pweckerl
    "Customer Experience is NOW" - Unter diesem Titel stellte Mark Hurd vor kurzem unsere Neuigkeiten und Strategien im Bereich Customer Experience, einem immer wichtiger werdendem Bereich der Verschmelzung verschiedenster Kanäle zu einer durchgängigen Kundenkommunikation vor. Mehr zum Thema Customer Experience finden Sie auch auf dem Oracle WebCenter Blog unter https://blogs.oracle.com/webcenter/entry/the_experience_revolution Customer Experience is NOW

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  • Google+ Platform Office Hours for February 1st 2012

    Google+ Platform Office Hours for February 1st 2012 Jenny Murphy and Jonathan Beri represented Google. Fraser Cain, Abraham Williams and Allen Firstenberg joined us from the developer community. This week we discussed the new configuration options for the Google+ Badge. You can read more about these new features on the platform blog: googleplusplatform.blogspot.com Please join the discussion on our support forum: groups.google.com Learn more about our office hours on Google Developers: developers.google.com From: GoogleDevelopers Views: 4150 55 ratings Time: 47:51 More in Science & Technology

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  • how search engines see reciprical links

    - by sam
    reciprical links cancel each other out from a search engines point of view but what counts as a recpirical link .. Do reciprical links work on a site level or an individual page level ? If you where to say get an in bound link from site-a.com to mysite.com and then linked back from blog.yoursite.com would that be reciprical. Im aware google sees subdomains as different domains all together but in this instance is that the same ?

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  • Visual Studio Extension: Web Essentials

    - by BizTalk Visionary
    To quote Scott Hanselman…. Visual Studio 2010 is really extensible and that's allowed many folks on the team to try out new features for Web Development without having to rebuild Visual Studio itself. One of those "playground" extensions is called "Web Essentials" by Mads Kristensen. Mads handles HTML5 and CSS3 tools for our team. You might remember Mads from when we released the Web Standards Update a few months back. Get it here: Scott Nanselman blog...

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  • Oracle Enterprise Manager 12c webcast-ok

    - by lsarecz
    Az elmúlt hetekben sajnos kicsit hanyagoltam a blog írást. Igyekszem újraindítani, csakúgy mint kollégám. Elso bejegyzésként szeretném felhívni az üzemeltetés iránt érdeklodok figyelmét, hogy a héten több Oracle Enterprise Manager 12c webcast lesz, melyekre elozetes regisztráció szükséges az alábbi linkeken: Oracle Enterprise Manager 12c Automated Agent Deployment November 29. 17 óra Perform a Zero Downtime Upgrade to Oracle Enterprise Manager 12cNovember 30. 17 óra Oracle Enterprise Manager Ops Center: Global Systems Management Made EasyDecember 1. 19 óra

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  • To SYNC or not to SYNC – Part 3

    - by AshishRay
    I can't believe it has been almost a year since my last blog post. I know, that's an absolute no-no in the blogosphere. And I know that "I have been busy" is not a good excuse. So - without trying to come up with an excuse - let me state this - my apologies for taking such a long time to write the next Part. Without further ado, here goes. This is Part 3 of a multi-part blog article where we are discussing various aspects of setting up Data Guard synchronous redo transport (SYNC). In Part 1 of this article, I debunked the myth that Data Guard SYNC is similar to a two-phase commit operation. In Part 2, I discussed the various ways that network latency may or may not impact a Data Guard SYNC configuration. In this article, I will talk in details regarding why Data Guard SYNC is a good thing. I will also talk about distance implications for setting up such a configuration. So, Why Good? Why is Data Guard SYNC a good thing? Because, at the end of the day, this gives you the assurance of zero data loss - it doesn’t matter what outage may befall your primary system. Befall! Boy, that sounds theatrical. But seriously - think about this - it minimizes your data risks. That’s a big deal. Whether you have an outage due to bad disks, faulty hardware components, hardware / software bugs, physical data corruptions, power failures, lightning that takes out significant part of your data center, fire that melts your assets, water leakage from the cooling system, human errors such as accidental deletion of online redo log files - it doesn’t matter - you can have that “Om - peace” look on your face and then you can failover to the standby system, without losing a single bit of data in your Oracle database. You will be a hero, as shown in this not so imaginary conversation: IT Manager: Well, what’s the status? You: John is doing the trace analysis on the storage array. IT Manager: So? How long is that gonna take? You: Well, he is stuck, waiting for a response from <insert your not-so-favorite storage vendor here>. IT Manager: So, no root cause yet? You: I told you, he is stuck. We have escalated with their Support, but you know how long these things take. IT Manager: Darn it - the site is down! You: Not really … IT Manager: What do you mean? You: John is stuck, but Sreeni has already done a failover to the Data Guard standby. IT Manager: Whoa, whoa - wait! Failover means we lost some data, why did you do this without letting the Business group know? You: We didn’t lose any data. Remember, we had set up Data Guard with SYNC? So now, any problems on the production – we just failover. No data loss, and we are up and running in minutes. The Business guys don’t need to know. IT Manager: Wow! Are we great or what!! You: I guess … Ok, so you get it - SYNC is good. But as my dear friend Larry Carpenter says, “TANSTAAFL”, or "There ain't no such thing as a free lunch". Yes, of course - investing in Data Guard SYNC means that you have to invest in a low-latency network, you have to monitor your applications and database especially in peak load conditions, and you cannot under-provision your standby systems. But all these are good and necessary things, if you are supporting mission-critical apps that are supposed to be running 24x7. The peace of mind that this investment will give you is priceless, especially if you are serious about HA. How Far Can We Go? Someone may say at this point - well, I can’t use Data Guard SYNC over my coast-to-coast deployment. Most likely - true. So how far can you go? Well, we have customers who have deployed Data Guard SYNC over 300+ miles! Does this mean that you can also deploy over similar distances? Duh - no! I am going to say something here that most IT managers don’t like to hear - “It depends!” It depends on your application design, application response time / throughput requirements, network topology, etc. However, because of the optimal way we do SYNC, customers have been able to stretch Data Guard SYNC deployments over longer distances compared to traditional, storage-centric ways of doing this. The MAA Database 10.2 best practices paper Data Guard Redo Transport & Network Configuration, and Oracle Database 11.2 High Availability Best Practices Manual talk about some of these SYNC-related metrics. For example, a test deployment of Data Guard SYNC over 330 miles with 10ms latency showed an impact less than 5% for a busy OLTP application. Even if you can’t deploy Data Guard SYNC over your WAN distance, or if you already have an ASYNC standby located 1000-s of miles away, here’s another nifty way to boost your HA. Have a local standby, configured SYNC. How local is “local”? Again - it depends. One customer runs a local SYNC standby across the campus. Another customer runs it across 15 miles in another data center. Both of these customers are running Data Guard SYNC as their HA standard. If a localized outage affects their primary system, no problem! They have all the data available on the standby, to which they can failover. Very fast. In seconds. Wait - did I say “seconds”? Yes, Virginia, there is a Santa Claus. But you have to wait till the next blog article to find out more. I assure you tho’ that this time you won’t have to wait for another year for this.

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  • Visual Studio 2012 Launch Winnipeg&ndash;Slides

    - by Dylan Smith
    The Winnipeg .Net User Group hosted a VS 2012 Launch Event at the Imax in Winnipeg on Thursday, Dec 6.  Doing presentations on the giant Imax screen is always fun, and I did the first 2 sessions on: End-To-End Application Lifecycle Management with TFS 2012 Improving Developer Productivity with Visual Studio 2012 Thanks to everybody that came out, and if anybody is interested my slide decks can be downloaded here: TFS 2012 Slides VS 2012 Slides Also the Virtual Machine that I used to do my demo’s can be downloaded from Brian Keller’s blog here: VS 2012 ALM Virtual Machine

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  • FREE Three Days of online SharePoint 2010 Developer Training March 14th to 16th

    - by Eric Nelson
    Over on my team blog I just posted another great opportunity. If you are UK based and work for a company that creates software products and want to dig into SharePoint 2010 development for FREE with a great UK based SME (subject matter expert) then register today. The training is 100% free and you don’t need to leave the comfort of your office/house/starbucks (other coffee shops with wifi do exist) – yet you still get to ask plenty of questions.

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  • [News] Les 60 outils .NET que vous devriez conna?tre

    Le site de blog webdistortion.com publie une liste de 60 outils que tout d?velopper .NET doit conna?tre : "Every good developer knows never to re-invent the wheel, especially if there is software out there that has been tested by others, and has an established track record. As a developer using the .NET framework I?ve found some of these libraries invaluable, so I?m sharing them for some of the other dev?s out there with a brief outline of how to use."

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  • Is an open license enough?

    <b>Ernie Leseberg blog:</b> "Does having an open license for a software project, have all the advantages negated if the development process is basically closed to the outside world?"

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  • SharePoint Planning/Design Worksheet Links

    - by Mike Huguet
    I ran across a blog entry with a consolidated list of links to the SharePoint 2007 planning worksheets.  These are good starting points for your discovery, analysis, and design and are provided by Microsoft.  I would suggest tweaking them to meet your organizational needs.  http://itfootprint.wordpress.com/2007/10/05/sharepoint-planning-worksheets-in-one-place/ TechNet provides a consolidated list of planning worksheets for SharePoint 2010.  http://technet.microsoft.com/en-us/library/cc262451.aspx  Technorati Tags: SharePoint,planning,design

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  • The most dangerous SQL Script in the world!

    - by DrJohn
    In my last blog entry, I outlined how to automate SQL Server database builds from concatenated SQL Scripts. However, I did not mention how I ensure the database is clean before I rebuild it. Clearly a simple DROP/CREATE DATABASE command would suffice; but you may not have permission to execute such commands, especially in a corporate environment controlled by a centralised DBA team. However, you should at least have database owner permissions on the development database so you can actually do your job! Then you can employ my universal "drop all" script which will clear down your database before you run your SQL Scripts to rebuild all the database objects. Why start with a clean database? During the development process, it is all too easy to leave old objects hanging around in the database which can have unforeseen consequences. For example, when you rename a table you may forget to delete the old table and change all the related views to use the new table. Clearly this will mean an end-user querying the views will get the wrong data and your reputation will take a nose dive as a result! Starting with a clean, empty database and then building all your database objects using SQL Scripts using the technique outlined in my previous blog means you know exactly what you have in your database. The database can then be repopulated using SSIS and bingo; you have a data mart "to go". My universal "drop all" SQL Script To ensure you start with a clean database run my universal "drop all" script which you can download from here: 100_drop_all.zip By using the database catalog views, the script finds and drops all of the following database objects: Foreign key relationships Stored procedures Triggers Database triggers Views Tables Functions Partition schemes Partition functions XML Schema Collections Schemas Types Service broker services Service broker queues Service broker contracts Service broker message types SQLCLR assemblies There are two optional sections to the script: drop users and drop roles. You may use these at your peril, particularly as you may well remove your own permissions! Note that the script has a verbose mode which displays the SQL commands it is executing. This can be switched on by setting @debug=1. Running this script against one of the system databases is certainly not recommended! So I advise you to keep a USE database statement at the top of the file. Good luck and be careful!!

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  • Conditionally Auto-Executing af:query Search Form Based on User Input

    - by steve.muench
    Due to extreme lack of time due to other work priorities -- working hard on some interesting new ADF features for a future major release -- 2010 has not been a banner year for my production of samples to post to my blog, but to show my heart is in the right place I wanted to close out the year by posting example# 160: 160. Conditionally Auto-Executing af:query Search Form Based on User Input Enjoy. Happy New Year.

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  • Ways to serve AWS from another domain

    - by mplungjan
    I have installed Ghost on AWS (it is running node) I very much dislike the URL they gave me http://ec2-nn-nnn-nnn-nnn.us-west-2.compute.amazonaws.com/ghost/ I own a domain and linux hosting (but not a VPS) - what would be a practical way to serve my blog via URLS on my own (sub) domain? I can use php and access .htaccess on my domain - possibly do things on the ASW instance too (let me know what to look for)

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  • From 0 to MVP in 4 weeks

    - by fatherjack
    You may know from my previous posts that I have just started a local SQL Server User Group. 3 weeks ago there was no such group within 100 miles and then we had a meeting. Now, in eight days time, there is going to be a second meeting and I am very excited to be able to say that we will be having an MVP speaker for one of the sessions. Aaron Nelson (Blog|Twitter) made an incredibly generous offer of speaking for us on using PowerShell with SQL Server and I didn't hang around before I said "Yes...(read more)

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  • 10+ Best Fashion WordPress Themes

    - by Edward
    Looking to create Fashion website? A perfect fashion website needs not just unbeatable style but a lot of other fancy features. WordPress can provide to be a CMS that can be highly customizable, some WordPress themes that are SEO friendly would be a great choice to create a fashion related blog. We have showcased some [...] Related posts:12 Best WordPress Themes for Church 20+ Best Music WordPress Themes 14+ WordPress Portfolio Themes

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  • Meet the WebCenter Product Marketing Team!

    - by Kellsey Ruppel
    As we wrap up this week recapping all the great things that happened at Oracle OpenWorld, we thought we'd share with our community the faces behind this blog and the Oracle WebCenter Product Marketing team! With the majority of the team working remotely, OpenWorld is the one time we are all together for an entire week. L to R: Lance Shaw (WebCenter Content), Christie Flanagan (WebCenter Sites), Peggy Chen (leads WebCenter product marketing), Kellsey Ruppel (WebCenter Portal & Oracle Social Network), & Michael Snow (WebCenter Suite).

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  • QotD: Heather Vancura-Chilson on 2012 JCP EC Election Ballot

    - by $utils.escapeXML($entry.author)
    The JCP Executive Committee (EC) Election ballot is now open and all of the candidates' nominations materials are now available on JCP.org -- note that two new candidates were nominated late last week: Liferay and North Sixty-One. It is shaping up to be an exciting election this year!The ratified candidates are: Cinterion, Credit Suisse, Fujitsu and HP.The elected candidates are (9 candidates, 2 open seats): Cisco Systems, CloudBees, Giuseppe Dell'Abate, Liferay, London Java Community, MoroccoJUG, North Sixty-One, Software AG, and Zero Turnaround.Heather Vancura-Chilson in a post on the JCP Program Office blog.

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  • Slicing the EDG

    - by Antony Reynolds
    Different SOA Domain Configurations In this blog entry I would like to introduce three different configurations for a SOA environment.  I have omitted load balancers and OTD/OHS as they introduce a whole new round of discussion.  For each possible deployment architecture I have identified some of the advantages. Super Domain This is a single EDG style domain for everything needed for SOA/OSB.   It extends the standard EDG slightly but otherwise assumes a single “super” domain. This is basically the SOA EDG.  I have broken out JMS servers and Coherence servers to improve scalability and reduce dependencies. Key Points Separate JMS allows those servers to be kept up separately from rest of SOA Domain, allowing JMS clients to post messages even if rest of domain is unavailable. JMS servers are only used to host application specific JMS destinations, SOA/OSB JMS destinations remain in relevant SOA/OSB managed servers. Separate Coherence servers allow OSB cache to be offloaded from OSB servers. Use of Coherence by other components as a shared infrastructure data grid service. Coherence cluster may be managed by WLS but more likely run as a standalone Coherence cluster. Benefits Single Administration Point (1 Admin Server) Closely follows EDG with addition of application specific JMS servers and standalone Coherence servers for OSB caching and application specific caches. Coherence grid can be scaled independent of OSB/SOA. JMS queues provide for inter-application communication. Drawbacks Patching is an all or nothing affair. Startup time for SOA may be slow if large number of composites deployed. Multiple Domains This extends the EDG into multiple domains, allowing separate management and update of these domains.  I see this type of configuration quite often with customers, although some don't have OWSM, others don't have separate Coherence etc. SOA & BAM are kept in the same domain as little benefit is obtained by separating them. Key Points Separate JMS allows those servers to be kept up separately from rest of SOA Domain, allowing JMS clients to post messages even if other domains are unavailable. JMS servers are only used to host application specific JMS destinations, SOA/OSB JMS destinations remain in relevant SOA/OSB managed servers. Separate Coherence servers allow OSB cache to be offloaded from OSB servers. Use of Coherence by other components as a shared infrastructure data grid service. Coherence cluster may be managed by WLS but more likely run as a standalone Coherence cluster. Benefits Follows EDG but in separate domains and with addition of application specific JMS servers and standalone Coherence servers for OSB caching and application specific caches. Coherence grid can be scaled independent of OSB/SOA. JMS queues provide for inter-application communication. Patch lifecycle of OSB/SOA/JMS are no longer lock stepped. JMS may be kept running independently of other domains allowing applications to insert messages fro later consumption by SOA/OSB. OSB may be kept running independent of other domains, allowing service virtualization to continue independent of other domains availability. All domains use same OWSM policy store (MDS-WSM). Drawbacks Multiple domains to manage and configure. Multiple Admin servers (single view requires use of Grid Control) Multiple Admin servers/WSM clusters waste resources. Additional homes needed to enjoy benefits of separate patching. Cross domain trust needs setting up to simplify cross domain interactions. Startup time for SOA may be slow if large number of composites deployed. Shared Service Environment This model extends the previous multiple domain arrangement to provide a true shared service environment.This extends the previous model by allowing multiple additional SOA domains and/or other domains to take advantage of the shared services.  Only one non-shared domain is shown, but there could be multiple, allowing groups of applications to share patching independent of other application groups. Key Points Separate JMS allows those servers to be kept up separately from rest of SOA Domain, allowing JMS clients to post messages even if other domains are unavailable. JMS servers are only used to host application specific JMS destinations, SOA/OSB JMS destinations remain in relevant SOA/OSB managed servers. Separate Coherence servers allow OSB cache to be offloaded from OSB servers. Use of Coherence by other components as a shared infrastructure data grid service Coherence cluster may be managed by WLS but more likely run as a standalone Coherence cluster. Shared SOA Domain hosts Human Workflow Tasks BAM Common "utility" composites Single OSB domain provides "Enterprise Service Bus" All domains use same OWSM policy store (MDS-WSM) Benefits Follows EDG but in separate domains and with addition of application specific JMS servers and standalone Coherence servers for OSB caching and application specific caches. Coherence grid can be scaled independent of OSB/SOA. JMS queues provide for inter-application communication. Patch lifecycle of OSB/SOA/JMS are no longer lock stepped. JMS may be kept running independently of other domains allowing applications to insert messages fro later consumption by SOA/OSB. OSB may be kept running independent of other domains, allowing service virtualization to continue independent of other domains availability. All domains use same OWSM policy store (MDS-WSM). Supports large numbers of deployed composites in multiple domains. Single URL for Human Workflow end users. Single URL for BAM end users. Drawbacks Multiple domains to manage and configure. Multiple Admin servers (single view requires use of Grid Control) Multiple Admin servers/WSM clusters waste resources. Additional homes needed to enjoy benefits of separate patching. Cross domain trust needs setting up to simplify cross domain interactions. Human Workflow needs to be specially configured to point to shared services domain. Summary The alternatives in this blog allow for patching to have different impacts, depending on the model chosen.  Each organization must decide the tradeoffs for itself.  One extreme is to go for the shared services model and have one domain per SOA application.  This requires a lot of administration of the multiple domains.  The other extreme is to have a single super domain.  This makes the entire enterprise susceptible to an outage at the same time due to patching or other domain level changes.  Hopefully this blog will help your organization choose the right model for you.

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