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• Incident Management-Monitoring Ideas

  - by sprsr

  Hello all, What we are tring to do at our company (banking industry) is to apply some ITIL (Information Technology Infrastructure Library) principles and I need some ideas to develop our incident management system of our company. For those who have experienced with incident management, what are the things that helps you most ? What are the things that you can't live without while managing the incidents. Do you have some good screenshots of such a monitoring software ? Since we choosed to develop our own system instead of buying a big system, there are lots of things we may miss, and we are brainstorming here. I need some key points that most crucial in incident management and monitoring. Thanks.

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• On Mac OS X how can I monitor what is using my internet connection?

  - by Jon Hopkins

  I've got a relatively limited broadband connection (I live miles from the nearest exchange) and from time to time net access (but nothing else) slows to a near crawl. I know from a bit of monitoring software that the connection is being fairly heavily used which would explain it but I don't know what's using it. There are certainly plenty of things which might (these days there are dozens of apps that will either regularly or infrequently check data or download updates) but how can I find out? I'm happy to pay (a small amount of) money if needed, though in that case I'd rather it were a recommendation that me just Googling for something.

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• Configuring BitLocker on existing Windows Server 2008

  - by neildeadman

  On our file server, we want to enable BitLocker so that we can encrypt a single drive and I know that we have to also encrypt the drive the system is installed on. In my tests with VMs, I have to create a partition on the same disk as Windows is installed either before I install Windows or after (I can use the BitLocker Drive Preparation Tool). This tool shrinks the C: drive to make way for a 1.5GB partition. I'm a little concerned about doing this with a live system so wanted to see if it was possible to get BitLocker to use a partition on another drive?

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• Barring connections if VPN is down.

  - by Majid

  I have a VPN account and use it for sensitive communication. However the VPN connection sometimes is dropped while my main connection to the internet is still alive. The pages I visit through VPN are on HTTP (not secure) and have javascript code which pings the host every minute or so on a timer. So it happens sometimes that the VPN connection is dropped and yet js sends a request to the server (with the cookies). How could I restrict connections so they only happen if the VPN is live? Edit - Some required details were missing OS: Windows XP SP2 Browser (mostly used): Google Chrome Firewall: Windows default Sites to filter: not all traffic but all in a list of sites like abc.com, xyz.com

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• How do i get Safari to ignore the SSL Certificate error?

  - by Tangopop

  In IE 6, 7, 8 and Firefox 3.6.3 and 3.0.5 i have installed a local SSL Certificate on the machine i am testing on and i have gotten the browser to igonre the SSL error (which is off one of my Web Test servers) Now i am tryin to do the same thing within safari 4 and with no luck. Basically i am running some automated scripts to test my website before they go live and i need to be able to ignore these errors as they will all run autonomosly. This is the error screen i am trying to avoid: http://library.bowdoin.edu/news/images/ezproxy-err/safari.jpg As i say i have installed the certificate locally and the IE 7 browser on the same machine works fine.

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• Backup and restore MySQL database without system access

  - by Sencerd

  Hi guys, I am trying to move a database from 1 provider to another, the problem is that I don't have system access at either end (ie, no ssh), so I cannot use a mysqldump. I have already tried using MySQL Administrator, the backup took about 45 minutes, but when it came to restoring it was moving at a snails pace, and estimating 12+ hours. This is a live app so I need to keep the downtime to an absolute minimum. The database consists of 35 tables, a mixture of MyISAM and InnoDB, the whole thing comes to about 4.4GB. The source and destination databases are both running on very powerful servers. Any suggestions on a quick way of doing this will be gratefully received. Thanks

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• Is it possible to have non-English regional settings with English day/month names?

  - by Indrek

  I live in Estonia where most regional settings (number, currency and date formats) differ from those used in English-speaking countries. For instance, decimal symbol is comma, thousands separator is space, date format is day-month-year, etc. However, if I set my regional settings to Estonian, then day and month names are also shown in Estonian everywhere: This is slightly annoying since the language used for the rest of Windows is English and I'd like the day and month names to be consistent with it. Is this possible while still keeping the local regional settings? One workaround I've tried is to set regional settings to, say, English (UK) and then customise them to match Estonian settings, but that messes up alphabetic sorting - accented letters like "ö" and "ä" are no longer distinguished from their non-accented versions, and "z" is sorted as last rather than at its correct position in the Estonian alphabet (between "s" and "t"). OS is Windows 7 Professional, in case that matters. Edit: alternatively, if there's no built-in way to accomplish what I want, is it possible to create a custom set of regional settings (like one can create custom keyboard layouts)?

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• Practical tips when transitioning to xmonad?

  - by meder

  I like the idea and concept of xmonad, however I still keep going back to gnome after an hour or so. This feels like when I first tried to learn vim, but I've gotten past the learning curve point and can't live without vim nowadays. I'm sure the time will come for xmonad too, but I was wondering if current xmonad users can provide transitional tips? FYI, I'm on dual monitors ( 19 inch and 17 inch ). Example of an issue I'm having while in this "transitional" stage: How do you manage keeping the browser and other programs that are most commonly used in full screen mode, since by default I think it opens up in a small tile that takes up a portion of the screen? Do you just shortcut it to make it open full screen, or do you actually not maximize it? Or are there advanced methods through preferences in the conf file, making certain programs take up X space?

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• Dell Power Edge R515 - Replacing a Bad Hard Drive in a RAID

  - by LonnieBest

  I've ordered a new hard drive to replace a bad one in a Dell Power Edge R515. The manual covers obvious topics regarding physical replacing of hard drives, but I've never done this before on a production server where RAID is involved. I've heard people talk about this topic, and I've heard that some servers have RAID controllers that are smart enough to allow you to just put in the new drive (hot swap), and then the server will know automatically how to rebuild that drive to be what the old one was to the system. Where do I find the proper procedure for replacing a failed hard drive on a live production Dell Power Edge R515? Can someone with experience tell me how easy or hard this usually is?

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• Squid - Selective reverse proxy and forward proxy

  - by Dean Smith

  I'd like to setup a squid instance to do selective reverse proxy for a configured list of URLs whilst acting as a normal forward proxy for everything else. We are building new infrastructure, parallel live as it where, and I want to have a proxy that people can use that will force selective traffic into the new platform whilst just acting as a forward proxy for anything else. This makes it very easy for people/systems to test the portions of the new platform we want without having to change too much, just use a proxy address. Is such a setup possible ?

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• Run Wave Trusted Drive Manager from a bootable CD, recover crashed enrypted SSD?

  - by TigerInCanada

  Is there a way to run Wave Trusted Drive Manager from a live-cd to access a non-bootable SSD with Full Disk Encyption hard disk? http://www.wave.com/products/tdm.asp The crashed disk is a Samsung SSD PB22-JS3, 128Gb. Is has bad blocks at 128-block intervals. If the SSD password could be unset, is sending the unit for disaster recovery possible? What might cause a nearly new SSD to crash in this way, and what is the probability of it happening again? We have other units in service an I can do without every laptop disk in the company crashing...

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• How to ssh to my dorm computer with shared public IP and no admin rights over the router?

  - by Aamir

  First of all, I am not a Linux or ssh newbie. I have searched for this problem on many forums extensively but nobody seemed to have discussed this. Please help me! I live in a student dorm (off-campus) and all students of the dorm share the same WAN IP (Internet or public IP), which is fortunately static. I am not an admin and have no control over the router that assigns private IP's to all of the students, so I can't really forward port 22 to my computer :( Is it still possible to establish an ssh connection to my dorm computer from a computer on campus?

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• How to print lots of Envelopes.

  - by Ian Ringrose

  How to print lots of Envelopes. I wish to print onto lots of envelopes: A few thousand as a one of task (may repeat each year) Good quality colour photo and graphics that has solid colour (plus some black text) Be painless to operate, I don’t wish to have to clear jams often As I need to put the envelopes into batches, I don’t need an input try that will take hundreds of envelopes. I also need to get a new colour printer to print normal A4 paper; this may or may not be the same printer. I live in the UK, if you care. What should I be looking at?

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• Does Cisco anyconnect replace original network connection session?

  - by Stan

  When using Cisco anyconnect VPN, it seems the existing network connection is still going through old connection session (Is there any way to find out)? The reason is because when using Cisco VPN client connect to gateway, usually the Messenger Live, Skype will be disconnected and requires to reconnect. But using anyconnect doesn't need to reconnect. So I am guessing if those old sessions still go through original network connection. Which means, both connection is existing at the same time. Take my case for example: connection 1: wireless NIC - cable modem - my cable ISP - internet connection 2: anyconnect - wireless NIC - cable modem - my cable ISP - VPN gateway - internet Am I correct? Is there any way to check this? Thanks.

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• Default audio device gives an error on WINDOWS 7 (x64) when triing to run VLC from CMD (VideoLAN, VL

  - by Ole Jak

  I use WINDOWS 7 (x64) (Russian) I want to stream life audio from my default audio capture device (microphone) When I set up VLM settings using visual enviroment instruments - VLM settings it all works fine. But when I export created settings/configuration *.vlm file and try to inport it into VLM it gives me nothing I opened that .vlm there is some text... so now I try to run VLC with default settings like this: vlc -i dshow:// --dshow-adev= :sout=#transcode{acodec=mp3,ab=128,channels=2,samplerate=44100}:std{access=http,mux=raw,dst=127.0.0.1:8084} but it dies giving me errors...=( So what shall I do to do live MP3 streaming from my default audio input device using VLC in non UI mode?

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• UBUNTU.. GRUB problem

  - by pravinp

  Hi, I have/(had) windows xp on one partition of my hdd. on second i installed ubuntu 9.10 yesterday. and after reboot of windows xp i get error "GRUB LOADING.". now i know that you can play around with that using live GRUB and all. putting GRUB on top of MBR or etc etc. something like that. i want to know - if i reinstall Ubuntu 10.04 which is available now - will it give me still the same error? or i will be able to use both OS? (i.e. is that problem solved in version 10.04 or still there? and if it is solved reinstallation of ubuntu will solve the problem or not?) anyhelp is welcome. Thanks

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• How to copy paste images from / to OneNote web app from / to local PC?

  - by colinfang

  Does OneNote web app support paste image from clipboard (with ctrl+v)? I can manage to copy an image from web and directly paste into OneNote, but I cannot copy from my PC, and paste into OneNote. So, I tried copying an image from web and paste into desktop Word, and paste the image from Word but failing to paste into OneNote web app. Also, how can I copy an image from OneNote web app and paste into my desktop Word, or anywhere? It seems only paste a link to https://onenote.officeapps.live.com/o/GetImage.ashx?Fi=SD.....

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• Resize ntfs system partitions with GParted?

  - by ane

  Trying to resize 2 ntfs system and boot partitions (windows 2003 server) using GParted. Goal: Resize D: (/dev/sda1) to ~850G - this is the boot drive with D:\ntldr, boot.ini, etc. Resize C: (/dev/sda5) to 100G - this is the system drive with C:\windows Tried resizing /dev/sda5 first and got the chkdsk error shown in screenshot #2. (You must run chkdsk /f). Have already run chkdsk /f on C: multiple times with no bad sectors or errors found. Have also run multiple chkdsk /f's on the underlying hard disk multiple times and rebooted way more than a couple times with the same error. How do you force gparted to ignore this error and resize? I found there is --force option to ntfsresize but don't know how to get the GParted ISO live CD to use it. How do you move the unallocated space so an extra ~750G is to the right of /dev/sda1 (D:), and an extra 10G to the right of /dev/sda5 (C:)

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• What useful things can one add to one's .bashrc?

  - by gyaresu

  Is there anything that you can't live without and will make my life SO much easier? Here are some that I use ('diskspace' & 'folders' are particularly handy). # some more ls aliases alias ll='ls -alh' alias la='ls -A' alias l='ls -CFlh' alias woo='fortune' alias lsd="ls -alF | grep /$" # This is GOLD for finding out what is taking so much space on your drives! alias diskspace="du -S | sort -n -r |more" # Command line mplayer movie watching for the win. alias mp="mplayer -fs" # Show me the size (sorted) of only the folders in this directory alias folders="find . -maxdepth 1 -type d -print | xargs du -sk | sort -rn" # This will keep you sane when you're about to smash the keyboard again. alias frak="fortune" # This is where you put your hand rolled scripts (remember to chmod them) PATH="$HOME/bin:$PATH"

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• IM and File Transfers Integrated With VoIP

  - by Ehtyar

  I have an Asterisk box serving an office of people. I'd like to provide instant messaging and file sharing capabilities alongside the voice and video capabilities provided by Asterisk (ala Windows Live Messenger, Skype etc). Asterisk does not seem to offer IM outside the context of a SIP call, nor am I aware that it provides file transferring capabilities whatsoever. The clients will be using Jitsi, so there are many protocols to choose from, but I'd like to provide as much integration as possible between the VoIP and IM/file transfer (ideally a single account that facilitates voice/video and IM/file transfer). Is this possible, and if not, what would be the most appropriate alternative? Thank you.

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• Freebsd Box hangs on boot loader

  - by user19039

  I have a freebsd box that seems to not want to boot past the boot loader. It wont go past the initial boot loader phase and just lists the version number for the boot loader(btx loader). It hangs there. I am not a fluent freebsd admin and decent at command line, however I can tell clearly it wont get past and boot past the disk. Loaded up rescue cd, mounted the drive. Couldnt get fsck going without seg faulting How do i get this fixed? I have a live cd.... just curious which route to take.

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• Trigger ZFS dedup one-off scan/rededup

  - by Jake Wharton

  I have a ZFS filesystems which has been running for some time and I recently had the opportunity to upgrade it (finally!) to the latest ZFS version. Our data doesn't scream dedup but I firmly believe based on small tests that we could gain anywhere from 5-10% of our space back for free by utilizing it. I have enabled dedup on the filesystem and new files are slowly being dedupified but the majority (95%+) of our data already exists on the filesystem. Short of moving the data off-pool and then recopying it back, is there any way to trigger a dedup scan of existing data? It doesn't have to be asynchronous or live. (And FYI there isn't enough room on the pool to copy the entire filesystem to another and then just switch the mounts.)

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• Is there a way i can see why Squid (Proxy Server) determines why a resources should be a MISS?

  - by Pure.Krome

  Hi folks, I'm using Fiddler/FireBug to debug some of our live server web content. We're getting a lot of :- X-Cache: MISS from X-Cache-Lookup: MISS from :8080 Via: 1.1 :8080 (squid/2.7.STABE3) I thought i knew a lot about cache-control / expires / last-modified / etags, etc.. but maybe not. So .. is there a way I can run squid in some verbose way to see why it thinks a resource which i request, is cached/is not getting cached, etc.. which is why we're getting MISSes back? cheers :)

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• Need Boxee/Vista remote control recommendations

  - by gurun8

  I have an Acer Aspire X1200 (specs link below) desktop computer that I've installed Boxee on and it works great. And it looks like it's going to be a perfect computer for a media player. It's small with lots of hard drive space and even has a HDMI output on it. http://support.acer.com/acerpanam/desktop/0000/Acer/AspireX1200/AspireX1200sp2.shtml I also have a Harmony® 880 Advanced Universal Remote (specs link below) that I'd like to use with the Acer computer. www.logitech.com/en-us/440/372 My thought is that I need to get a USB remote control adapter, right? So I did a quick Google search and found products from $5 to hundreds of $$$. Does anyone have recommendations? Things you like/dislike about certain remotes? This Acer is running Vista and has a AMD LIVE!: Athlon X2 dual-core processor. 64 bit some times makes it a little more difficult. Thanks for the help.

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• Problem booting hard drive after installing Centos from USB Stick

  - by Rick

  Here is the situation, I created a Centos Live 5.4 Bootable USB drive. I used this to install Centos on a HP Netbook. BTW: the Netbook doesn't have a CDRom so I used the usb key. When the system goes to write the Grub boot loader to disk, it wants to write the boot loader to the usb drive (/dev/sda), not the hard disk (/dev/hda). I do have the option of writing the boot loader to /dev/hda, (not to the mbr!) but when I reboot I get an load error and the Grub prompt. How can I get Centos booting from the hard disk instead of using the USB key. Thanks.

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