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  • ArchBeat Link-o-Rama for 10-24-2012

    - by Bob Rhubart
    Play Oracle Vanquisher Here's a little respite from whatever it is you normally spend your time on. Oracle Vanquisher is an online diversion that makes a game of data center optimization. According to the description: "Armed with a cool Oracle vacuum pack suit and a strategic IT roadmap, you will thwart threats and optimize your data center to increase your company’s stock price and boost your company's position." Mainly you avoid electric shock and killer birds. The current high score belongs to someone identified as "TEN." My score? Never mind. Book: DevOps for Developers | The Java Source The subject of DevOps has come up in a couple of recent OTN ArchBeat Podcasts, so it's somewhat serendipitous that Tori Weildt's recent blog post offers an overview of Java Champion Michael Hutterman's new book, DevOps for Developers, now available from Apress. Bring Your Own Device (BYOD) : Context is everything… | The ORACLE-BASE Blog BOYD is a factor in the evolution of IT, but in what context? "The real IT work in companies is still being done on PCs," says Oracle ACE Director Tim Hall. "Yes, you can use a cloud service on your phone, but look around the office and you will see those cloud services are actually being used by people on PCs." Oracle in the Cloud: Oracle EBusiness Suite sizing | Tom Laszewski Cloud expert Tom Laszewski shares several technical resources that will be helpful for sizing of Oracle EBusiness Suite. Setting Up, Configuring, and Using an Oracle WebLogic Server Cluster Author and expert Yuli Vasiliev shows you how take advantage of multiple Oracle WebLogic Server instances grouped into a cluster to maximize scalability and availability. Webcast: Reduce Costs with Oracle's Database Storage Management Watch this! Join Oracle experts Kevin Jernigan and Margaret Hamburger for an interactive webcast in which you'll learn how Oracle's Database Storage Management can reduce storage costs and management complexity while improving query performance to meet service-level agreements and compliance requirements. Event Date: Tuesday, November 6, 2012 Event Time: 10 a.m. PT/1 p.m. ET Thought for the Day "Most software today is very much like an Egyptian pyramid with millions of bricks piled on top of each other, with no structural integrity, but just done by brute force and thousands of slaves." — Alan Kay Source: softwarequotes.com

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  • So, I though I wanted to learn frontend/web development and break out of my comfort zone...

    - by ripper234
    I've been a backend developer for a long time, and I really swim in that field. C++/C#/Java, databases, NoSql, caching - I feel very much at ease around these platforms/concepts. In the past few years, I started to taste end-to-end web programming, and recently I decided to take a job offer in a front end team developing a large, complex product. I wanted to break out of my comfort zone and become more of an "all around developer". Problem is, I'm getting more and more convinced I don't like it. Things I like about backend programming, and missing in frontend stuff: More interesting problems - When I compare designing a server that handle massive data, to adding another form to a page or changing the validation logic, I find the former a lot more interesting. Refactoring refactoring refactoring - I am addicted to Visual Studio with Resharper, or IntelliJ. I feel very comfortable writing code as it goes without investing too much thought, because I know that with a few clicks I can refactor it into beautiful code. To my knowledge, this doesn't exist at all in javascript. Intellisense and navigation - I hate looking at a bunch of JS code without instantly being able to know what it does. In VS/IntelliJ I can summon the documentation, navigate to the code, climb up inheritance hiererchies ... life is sweet. Auto-completion - Just hit Ctrl-Space on an object to see what you can do with it. Easier to test - With almost any backend feature, I can use TDD to capture the requirements, see a bunch of failing tests, then implement, knowing that if the tests pass I did my job well. With frontend, while tests can help a bit, I find that most of the testing is still manual - fire up that browser and verify the site didn't break. I miss that feeling of "A green CI means everything is well with the world." Now, I've only seriously practiced frontend development for about two months now, so this might seem premature ... but I'm getting a nagging feeling that I should abandon this quest and return to my comfort zone, because, well, it's so comfy and fun. Another point worth mentioning in this context is that while I am learning some frontend tools, a lot of what I'm learning is our company's specific infrastructure, which I'm not sure will be very useful later on in my career. Any suggestions or tips? Do you think I should give frontend programming "a proper chance" of at least six to twelve months before calling it quits? Could all my pains be growing pains, and will they magically disappear as I get more experienced? Or is gaining this perspective is valuable enough, even if plan to do more "backend stuff" later on, that it's worth grinding my teeth and continuing with my learning?

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  • Partner BI Applications 4-Day Hands-on Training Workshop

    - by Mike.Hallett(at)Oracle-BI&EPM
    Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} 12th - 15th February 2012, Oracle Reading (UK) - REGISTER NOW This training will provide attendees with an in-depth working understanding of the architecture, the technical and the functional content of the Oracle Business Intelligence Applications, whilst also providing an understanding of their installation, configuration and extension. The course will cover the following topics: Overview of Oracle Business Intelligence Applications Oracle BI Applications Fundamentals and Features Configuring BI Applications for Oracle E-Business Suite Understanding BI Applications Architecture Fundamentals of BI Applications Security Prerequisites - This training is only for OPN member Partners. Good understanding of basic data warehousing concepts Hands on experience in Oracle Business Intelligence Enterprise Edition Hands on experience in Informatica Good understanding of any of the following Oracle EBS modules: General Ledger, Accounts Receivables, Accounts Payables Some understanding of  Oracle BI Applications is required (See Sales & Technical Tutorials for OBI, BI-Apps and Hyperion EPM)  Please note that attendees are required to bring a laptop. Laptop 4GB RAM-Recognized by Windows 64 bits 80GB free space in Hard drive or External Device CPU Core 2 Duo or Higher Operating System Requirements Windows 7, Windows XP, Windows 2003 NOT ALLOWED with Windows Vista An Administrator User

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  • Switch from back-end to front-end programming: I'm out of my comfort zone, should I switch back?

    - by ripper234
    I've been a backend developer for a long time, and I really swim in that field. C++/C#/Java, databases, NoSql, caching - I feel very much at ease around these platforms/concepts. In the past few years, I started to taste end-to-end web programming, and recently I decided to take a job offer in a front end team developing a large, complex product. I wanted to break out of my comfort zone and become more of an "all around developer". Problem is, I'm getting more and more convinced I don't like it. Things I like about backend programming, and missing in frontend stuff: More interesting problems - When I compare designing a server that handle massive data, to adding another form to a page or changing the validation logic, I find the former a lot more interesting. Refactoring refactoring refactoring - I am addicted to Visual Studio with Resharper, or IntelliJ. I feel very comfortable writing code as it goes without investing too much thought, because I know that with a few clicks I can refactor it into beautiful code. To my knowledge, this doesn't exist at all in javascript. Intellisense and navigation - I hate looking at a bunch of JS code without instantly being able to know what it does. In VS/IntelliJ I can summon the documentation, navigate to the code, climb up inheritance hiererchies ... life is sweet. Auto-completion - Just hit Ctrl-Space on an object to see what you can do with it. Easier to test - With almost any backend feature, I can use TDD to capture the requirements, see a bunch of failing tests, then implement, knowing that if the tests pass I did my job well. With frontend, while tests can help a bit, I find that most of the testing is still manual - fire up that browser and verify the site didn't break. I miss that feeling of "A green CI means everything is well with the world." Now, I've only seriously practiced frontend development for about two months now, so this might seem premature ... but I'm getting a nagging feeling that I should abandon this quest and return to my comfort zone, because, well, it's so comfy and fun. Another point worth mentioning in this context is that while I am learning some frontend tools, a lot of what I'm learning is our company's specific infrastructure, which I'm not sure will be very useful later on in my career. Any suggestions or tips? Do you think I should give frontend programming "a proper chance" of at least six to twelve months before calling it quits? Could all my pains be growing pains, and will they magically disappear as I get more experienced? Or is gaining this perspective is valuable enough, even if plan to do more "backend stuff" later on, that it's worth grinding my teeth and continuing with my learning?

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  • What arguments can I use to "sell" the BDD concept to a team reluctant to adopt it?

    - by S.Robins
    I am a bit of a vocal proponent of the BDD methodology. I've been applying BDD for a couple of years now, and have adopted StoryQ as my framework of choice when developing DotNet applications. Even though I have been unit testing for many years, and had previously shifted to a test-first approach, I've found that I get much more value out of using a BDD framework, because my tests capture the intent of the requirements in relatively clear English within my code, and because my tests can execute multiple assertions without ending the test halfway through - meaning I can see which specific assertions pass/fail at a glance without debugging to prove it. This has really been the tip of the iceberg for me, as I've also noticed that I am able to debug both test and implementation code in a more targeted manner, with the result that my productivity has grown significantly, and that I can more easily determine where a failure occurs if a problem happens to make it all the way to the integration build due to the output that makes its way into the build logs. Further, the StoryQ api has a lovely fluent syntax that is easy to learn and which can be applied in an extraordinary number of ways, requiring no external dependencies in order to use it. So with all of these benefits, you would think it an easy to introduce the concept to the rest of the team. Unfortunately, the other team members are reluctant to even look at StoryQ to evaluate it properly (let alone entertain the idea of applying BDD), and have convinced each other to try and remove a number of StoryQ elements from our own core testing framework, even though they originally supported the use of StoryQ, and that it doesn't impact on any other part of our testing system. Doing so would end up increasing my workload significantly overall and really goes against the grain, as I am convinced through practical experience that it is a better way to work in a test-first manner in our particular working environment, and can only lead to greater improvements in the quality of our software, given I've found it easier to stick with test first using BDD. So the question really comes down to the following: What arguments can I use to really drive the point home that it would be better to use StoryQ, or at the very least apply the BDD methodology? Can you point me to any anecdotal evidence that I can use to support my argument to adopt BDD as our standard method of choice? What counter arguments can you think of that could suggest that my wish to convert the team efforts to BDD might be in error? Yes, I'm happy to be proven wrong provided the argument is a sound one. NOTE: I am not advocating that we rewrite our tests in their entirety, but rather to simply start working in a different manner for all future testing work.

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  • How do I know if I am using Scrum methodologies?

    - by Jake
    When I first started at my current job, my purpose was to rewrite a massive excel-VBA workbook-application to C# Winforms because it was thought that the new C# app will fix all existing problems and have all the new features for a perfect world. If it were a direct port, in theory it would be easy as i just need to go through all the formulas, conditional formatting, validations, VBA etc. to understand it. However, that was not the case. Many of the new features are tightly dependant on business logic which I am unfamiliar with. As a solo programmer, the first year was spent solely on deciphering the excel workbook and writing the C# app. In theory, I had the business people to "help" me specify requirements, how GUI looks and work, and testing of the app etc; but in practice it is like a contant tsunami of feature creep. At the beginning of the second year I managed to convince the management that this is not going anywhere. I made them start from scratch with the excel-VBA. I have this "issue log" saved on the network, each time they found something they didn't like about the excel-VBA app, they will write it in there. I check the log daily and consolidate issues (in my mind) mainly into 2 groups: (1) requires massive change. (2) can be fixed in current version. For massive change issues, I make a copy of the latest excel-VBA and give it a new version number, then work on it whenever I can. For current version fixes, I make the changes in a few days to a week, and then immediately release it. I also ensure I update the same change in any in-progress massive change future versions. This has gone on for about 4 months and I feel it works great. I made many releases and solved many real issues, also understood the business logic more and more. However, my boss (non-IT trained) thinks what I am doing are just adhoc changes and that i am not looking at the "bigger picture". I am struggling to convince my boss that this works. So I hope to formalise my approach and maybe borrow a buzzword to confuse him. Incidentally, I read about Agile and SCRUM, about backlog and sprints. But it's all very vague to me still. QUESTION (finally): I want to tell him that this is SCRUM! But I want to hold my breath first and ask whether my current approach is considered SCRUM or SCRUM-like? How can I make it more SCRUM-like? Note that I have only myself, there's no project leader or teams.

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  • Your Cinnamon Roll & Morning Coffee: Powered by Oracle Enterprise Manager

    - by Ruma Sanyal
    1024x768 Truth be told, as I was getting my morning coffee today, I was pondering the recent election results more than Oracle [there, I said it]. But then an email from Glen Hawkins from the Enterprise Management team hit my Inbox and I started viewing this video. It was about the world’s largest convenience store chain, 7-Eleven, focusing on creating the best Digital Guest Experience (DGE) for their customers. Turns out that Oracle Enterprise Manager (OEM) powers 7-Eleven’s DGE Middleware Platform as a Service solution that consists of Oracle SOA Suite, Exalogic, and Exadata. “We need to present a consistent view of 7-Eleven across all our endpoints: 10,000 stores & various digital entities like our websites and apps”, said Ronald Clanton, the DGE Program Director for 7-Eleven. As 7-Eleven was rolling out a loyalty program with mobile support across multiple geos, it had many complex business & technical requirements, including supporting a wide variety of different apps, 10M guests in NA alone, ability to support high speed transactions, and very aggressive timelines. A key requirement was shortening the cycle for provisioning new environments. Whereas with other vendors this would take a few weeks, Oracle consulting showed them how with OEM provisioning new environments would take half a day, which was quite impressive. 7-Eleven has started to roll out this new program and are delighted to report that some provisioning cycles are as low as 10 minutes which includes provisioning the full Oracle SOA suite, Exalogic and more. They are delighted with OEM’s reporting capabilities and customization thereof. Watch the video to see for yourself. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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  • Managing software projects - advice needed

    - by Callum
    I work for a large government department as part of an IT team that manages and develops websites as well as stand alone web applications. We’re running in to problems somewhere in the SDLC that don’t rear their ugly head until time and budget are starting to run out. We try to be “Agile” (software specifications are not as thorough as possible, clients have direct access to the developers any time they want) and we are also in a reasonably peculiar position in that we are not allowed to make profit from the services we provide. We only service the divisions within our government department, and can only charge for the time and effort we actually put in to a project. So if we deliver a project that we have over-quoted on, we will only invoice for the actual time spent. Our software specifications are not as thorough as they could be, but they always include at a minimum: Wireframe mockups for every form view A data dictionary of all field inputs Descriptions of any business rules that affect the system Descriptions of the outputs I’m new to software management, but I’ve overseen enough software projects now to know that as soon as users start observing demos of the system, they start making a huge amount of requests like “Can we add a few more fields to this report.. can we redesign the look of this interface.. can we send an email at this part of the workflow.. can we take this button off this view.. can we make this function redirect to a different screen.. can we change some text on this screen… can we create a special account where someone can log in and get access to X… this report takes too long to run can it be optimised.. can we remove this step in the workflow… there’s got to be a better image we can put here…” etc etc etc. Some changes are tiny and can be implemented reasonably quickly.. but there could be up to 50-100 or so of such requests during the course of the SDLC. Other change requests are what clients claim they “just assumed would be part of the system” even if not explicitly spelled out in the spec. We are having a lot of difficulty managing this process. With no experienced software project managers in our team, we need to come up with a better way to both internally identify whether work being requested is “out of spec”, and be able to communicate this to a client in such a manner that they can understand why what they are asking for is “extra” work. We need a way to track this work and be transparent with it. In the spirit of Agile development where we are not spec'ing software systems in to the ground and back again before development begins, and bearing in mind that clients have access to any developer any time they want it, I am looking for some tips and pointers from experienced software project managers on how to handle this sort of "scope creep" problem, in tracking it, being transparent with it, and communicating it to clients such that they understand it. Happy to clarify anything as needed. I really appreciate anyone who takes the time to offer some advice. Thanks.

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  • Problem Solving vs. Solution Finding

    - by ryanabr
    By enlarge, most developers fall into these two camps I will try to explain what I mean by way of example. A manager gives the developer a task that is communicated like this: “Figure out why control A is not loading on this form”. Now, right there it could be argued that the manager should probably have given better direction and said something more like: “Control A is not loading on the Form, fix it”. They might sound like the same thing to most people, but the first statement will have the developer problem solving the reason why it is failing. The second statement should have the developer looking for the solution to make it work, not focus on why it is broken. In the end, they might be the same thing, but I usually see the first approach take way longer than the second approach. The Problem Solver: The problem solver’s approach to fixing something that is broken is likely to take the error or behavior that is being observed and start to research it using a tool like Google, or any other search engine. 7/10 times this will yield results for the most common of issues. The challenge is in the other 30% of issues that will take the problem solver down the rabbit hole and cause them not to surface for days on end while every avenue is explored for the cause of the problem. In the end, they will probably find the cause of the issue and resolve it, but the cost can be days, or weeks of work. The Solution Finder: The solution finder’s approach to a problem will begin the same way the Problem Solver’s approach will. The difference comes in the more difficult cases. Rather than stick to the pure “This has to work so I am going to work with it until it does” approach, the Solution Finder will look for other ways to get the requirements satisfied that may or may not be using the original approach. For example. there are two area of an application of externally equivalent features, meaning that from a user’s perspective, the behavior is the same. So, say that for whatever reason, area A is now not working, but area B is working. The Problem Solver will dig in to see why area A is broken, where the Solution Finder will investigate to see what is the difference between the two areas and solve the problem by potentially working around it. The other notable difference between the two types of developers described is what point they reach before they re-emerge from their task. The problem solver will likely emerge with a triumphant “I have found the problem” where as the Solution Finder will emerge with the more useful “I have the solution”. Conclusion At the end of the day, users are what drives features in software development. With out users there is no need for software. In todays world of software development with so many tools to use, and generally tight schedules I believe that a work around to a problem that takes 8 hours vs. the more pure solution to the problem that takes 40 hours is a more fruitful approach.

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  • Enterprise with eyes on NoSQL

    - by thegreeneman
    Since joining Oracle a few months back, I have had the fortune of being able to interact with a number of large enterprise organizations and discuss their current state of adoption for NoSQL database technology.   It is worth noting that a large percentage of these organizations do have some NoSQL use and have been steadily increasing their understanding of its applicability for certain data management workloads.   Thru those discussions I’ve learned that it seems one of the biggest issues confronting enterprise adoption of NoSQL databases is the lack of standards for access, administration and monitoring.    This was not so much of an issue with the early adopters of NoSQL technology because they employed a highly DevOps centric approach to application deployment leaving a select few highly qualified developers with the task of managing the production of the system that they designed and implemented. However, as NoSQL technology moves out of the startup and into the hands of larger corporate entities, developers with a broad skill set that are capable of both development and I.T. type production management are in short supply and quickly get moved on to do new projects, often moving to different roles within the company.  This difference in the way smaller more agile startups operate as compared to more established companies is revealing a gap in the NoSQL technology segment that needs to get addressed.    This is one of places that a company such as Oracle has a leg up in the NoSQL Database front.  A combination of having gone thru a past database maturization process,  combined with a vast set of corporate relationships that have grown hand in hand to solve these types of issues, Oracle is in a great place to lead the way in closing the requirements gap for NoSQL technology.  Oracle's understanding of the needs specific to mature organizations have already made their way into the Oracle’s NoSQL Database offering with features such as:  One click cluster deployment with visual topology planning,  standards based monitoring protocols such as SNMP, support for data access for reporting via standard SQL  and integration with emerging standards for data access such as MapReduce.  Given the exciting developments we’re driving in the Oracle NoSQL Database group, I will have a lot more to say about this topic as we move into the second half of the year.

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  • All hail the Excel Queen

    - by Tim Dexter
    An excellent question this past week from dear ol Blighty; actually from Brian at Nextgen Clearing Ltd in the big smoke (London). Brian was developing an excel template and wanted to be able to reference the data fields multiple times inside the Excel template. Damn good question and I of course has some wacky solutions, from macros and cell referencing in Excel to pre-processing the data with an XSL stylesheet to copy the data multiple times so it could be referenced multiple times. All completely outlandish, enter our Queen of Excel, Shirley from the development team. Shirley is singlehandedly responsible for the Excel templates, I put her through six months of hell a few years back, with a host of Excel template requirements. She was more than up to the challenge and has developed some great features. One of those, is the ability to use the hidden XDO_METADATA sheet to map the data to custom named fields so they can be used multiple times in the template. So simple and very neat! Excel template and regular Excel users will know that you can only use the naming function once ie the names have to be unique across the workbook so you can not reuse a cell/group name. To get around this you can just come up with as many cell names as you want and map them in the XDO_METADATA sheet to the data columns/fields in your XML data set:. For example: XDO_?DEPTNO_SUMMARY?  <?DEPTNO?> XDO_?DNAME_SUMMARY?  <?DNAME?> XDO_GROUP_?G_D_DETAIL? <xsl:for-each-group select=".//G_D" group-by="./DEPTNO"> XDO_?DEPTNO_DETAIL? <?DEPTNO?> As you can see DEPTNO has been referenced twice and mapped to different named values in the left hand column. These values can then be used to name individual cells in the Excel template. You'll also notice a mix of Publisher <? ...?> and native XSL commands. So the world is your oyster on the mapping and the complexity you might need for calculations or string manipulation. Shirley has kindly built out a sample Excel template, data and result here so you can see how it all hangs together. the XDO_METADATA sheet is hidden, just right click on the sheet names and use the Unhide command to show it.

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  • What Counts For a DBA – Depth

    - by Louis Davidson
    SQL Server offers very simple interfaces to many of its features. Most people could open up SSMS, connect to a server, write a simple query and see the results. Even several of the core DBA tasks are deceptively straightforward. It doesn’t take a rocket scientist to perform a basic database backup or run a trace (even using the newfangled Extended Events!). However, appearances can be deceptive, and often times it is really important that a DBA understands not just the basics of how to perform a task, but why we do a task, and how that task works. As an analogy, consider a child walking into a darkened room. Most would know that they need to turn on the light, and how to do it, so they flick the switch. But what happens if light fails to shine forth. Most would immediately tell you that you need to consider changing the light bulb. So you hop in the car and take them to the local home store and instruct them to buy a replacement. Confronted with a 40 foot display of light bulbs, how will they decide which of the hundreds of types of bulbs, of different types, fittings, shapes, colors, power and efficiency ratings, is the right choice? Obviously the main lesson the child is going to learn this day is how to use their cell phone as a flashlight so they don’t have to ask for help the next time. Likewise, when the metaphorical toddlers who use your database server have issues, they will instinctively know something is wrong, and may even have some idea what caused it, but will have no depth of knowledge to figure out the right solution. That is where the DBA comes in and attempts to save the day. However, when one looks beneath the shiny UI, SQL Server has its own “40 foot display of light bulbs”, in the form of the tremendous number of tools and the often-bewildering amount of information they can present to the DBA, to help us find issues. Unfortunately, resorting to guesswork, to trying different “bulbs” over and over, hoping to stumble on the answer. This is where the right depth of knowledge goes a long way. If we need to write a SELECT statement, then knowing the syntax and where to find the data is not enough. Knowledge of indexes and query plans is essential. Without it, we might hit on a query that “works”, but we are basically still a user, not a programmer, because we have no real control over our platform. Is that level of knowledge deep enough? Probably not, since knowledge of the underlying metadata and structures would be very useful in helping us make sense of any query plan. Understanding the structure of an index makes the “key lookup” operator not sound like what you do when someone tapes your car key to the ceiling. So is even this level of understanding deep enough? Do we need to understand the memory architecture used to process the query? It might be a comforting level of knowledge, and will doubtless come in handy at some point, but is not strictly necessary in most cases. Beyond that lies (more or less) full knowledge of SQL language and the intricacies of every step the SQL Server engine takes to process our query. My personal theory is that, as a professional, our knowledge of a given task should extend, at a minimum, one level deeper than is strictly necessary to perform the task. Anything deeper can be left to the ridiculously smart, or obsessive, or both. As an example. tasked with storing an integer value between 0 and 99999999, it’s essential that I know that choosing an Integer over Decimal(8,0) will likely offer performance benefits. It is then useful that I also understand the value of adding a CHECK constraint, to make sure the values are valid to the desired range; and comforting that I know a little about the underlying processors, registers and computer math. Anything further, I leave to the likes of Joe Chang, whose recent blog post on the topic offers depth by the bucketful!  

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  • Fun tips with Analytics

    - by user12620172
    If you read this blog, I am assuming you are at least familiar with the Analytic functions in the ZFSSA. They are basically amazing, very powerful and deep. However, you may not be aware of some great, hidden functions inside the Analytic screen. Once you open a metric, the toolbar looks like this: Now, I’m not going over every tool, as we have done that before, and you can hover your mouse over them and they will tell you what they do. But…. Check this out. Open a metric (CPU Percent Utilization works fine), and click on the “Hour” button, which is the 2nd clock icon. That’s easy, you are now looking at the last hour of data. Now, hold down your ‘Shift’ key, and click it again. Now you are looking at 2 hours of data. Hold down Shift and click it again, and you are looking at 3 hours of data. Are you catching on yet? You can do this with not only the ‘Hour’ button, but also with the ‘Minute’, ‘Day’, ‘Week’, and the ‘Month’ buttons. Very cool. It also works with the ‘Show Minimum’ and ‘Show Maximum’ buttons, allowing you to go to the next iteration of either of those. One last button you can Shift-click is the handy ‘Drill’ button. This button usually drills down on one specific aspect of your metric. If you Shift-click it, it will display a “Rainbow Highlight” of the current metric. This works best if this metric has many ‘Range Average’ items in the left-hand window. Give it a shot. Also, one will sometimes click on a certain second of data in the graph, like this:  In this case, I clicked 4:57 and 21 seconds, and the 'Range Average' on the left went away, and was replaced by the time stamp. It seems at this point to some people that you are now stuck, and can not get back to an average for the whole chart. However, you can actually click on the actual time stamp of "4:57:21" right above the chart. Even though your mouse does not change into the typical browser finger that most links look like, you can click it, and it will change your range back to the full metric. Another trick you may like is to save a certain view or look of a group of graphs. Most of you know you can save a worksheet, but did you know you could Sync them, Pause them, and then Save it? This will save the paused state, allowing you to view it forever the way you see it now.  Heatmaps. Heatmaps are cool, and look like this:  Some metrics use them and some don't. If you have one, and wish to zoom it vertically, try this. Open a heatmap metric like my example above (I believe every metric that deals with latency will show as a heatmap). Select one or two of the ranges on the left. Click the "Change Outlier Elimination" button. Click it again and check out what it does.  Enjoy. Perhaps my next blog entry will be the best Analytic metrics to keep your eyes on, and how you can use the Alerts feature to watch them for you. Steve 

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  • Shrinking a Linux OEL 6 virtual Box image (vdi) hosted on Windows 7

    - by AndyBaker
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Recently for a customer demonstration there was a requirement to build a virtual box image with Oracle Enterprise Manager Cloud Control 12c. This meant installing OEL Linux 6 as well as creating an 11gr2 database and Oracle Enterprise Manager Cloud Control 12c on a single virtual box. Storage was sized at 300Gb using dynamically allocated storage for the virtual box and about 10Gb was used for Linux and the initial build. After copying over all the binaries and performing all the installations the virtual box became in the region of 80Gb used size on the host operating system, however internally it only really needed around 20Gb. This meant 60Gb had been used when copying over all the binaries and although now free was not returned to the host operating system due to the growth of the virtual box storage '.vdi' file.  Once the ‘vdi’ storage had grown it is not shrunk automatically afterwards. Space is always tight on the laptop so it was desirable to shrink the virtual box back to a minimal size and here is the process that was followed. Install 'zerofree' Linux package into the OEL6 virtual box The RPM was downloaded and installed from a site similar to below; http://rpm.pbone.net/index.php3/stat/4/idpl/12548724/com/zerofree-1.0.1-5.el5.i386.rpm.html A simple internet search for ’zerofree Linux rpm’ was easy to perform and find the required rpm. Execute 'zerofree' package on the desired Linux file system To execute this package the desired file system needs to be mounted read only. The following steps outline this process. As root: # umount /u01 As root:# mount –o ro –t ext4 /u01 NOTE: The –o is options and the –t is the file system type found in the /etc/fstab. Next run zerofree against the required storage, this is located by a simple ‘df –h’ command to see the device associated with the mount. As root:# zerofree –v /dev/sda11   NOTE: This takes a while to run but the ‘-v’ option gives feedback on the process. What does Zerofree do? Zerofree’s purpose is to go through the file system and zero out any unused sectors on the volume so that the later stages can shrink the virtual box storage obtaining the free space back. When zerofree has completed the virtual box can be shutdown as the last stage is performed on the physical host where the virtual box vdi files are located. Compact the virtual box ‘.vdi’ files The final stage is to get virtual box to shrink back the storage that has been correctly flagged as free space after executing zerofree. On the physical host in this case a windows 7 laptop a DOS window was opened. At the prompt the first step is to put the virtual box binaries onto the PATH. C:\ >echo %PATH%   The above shows the current value of the PATH environment variable. C:\ >set PATH=%PATH%;c:\program files\Oracle\Virtual Box;   The above adds onto the existing path the virtual box binary location. C:\>cd c:\Users\xxxx\OEL6.1   The above changes directory to where the VDI files are located for the required virtual box machine. C:\Users\xxxxx\OEL6.1>VBoxManage.exe modifyhd zzzzzz.vdi compact  NOTE: The zzzzzz.vdi is the name of the required vdi file to shrink. Finally the above command is executed to perform the compact operation on the ‘.vdi’ file(s). This also takes a long time to complete but shrinks the VDI file back to a minimum size. In the case of the demonstration virtual box OEM12c this reduced the virtual box to 20Gb from 80Gb which was a great outcome to achieve.

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  • Cloud Infrastructure has a new standard

    - by macoracle
    I have been working for more than two years now in the DMTF working group tasked with creating a Cloud Management standard. That work has culminated in the release today of the Cloud Infrastructure Management Interface (CIMI) version 1.0 by the DMTF. CIMI is a single interface that a cloud consumer can use to manage their cloud infrastructure in multiple clouds. As CIMI is adopted by the cloud vendors, no more will you need to adapt client code to each of the proprietary interfaces from these multiple vendors. Unlike a de facto standard where typically one vendor has change control over the interface, and everyone else has to reverse engineer the inner workings of it, CIMI is a de jure standard that is under change control of a standards body. One reason the standard took two years to create is that we factored in use cases, requirements and contributed APIs from multiple vendors. These vendors have products shipping today and as a result CIMI has a strong foundation in real world experience. What does CIMI allow? CIMI is both a model for the resources (computing, storage networking) in the cloud as well as a RESTful protocol binding to HTTP. This means that to create a Machine (guest VM) for example, the client creates a “document” that represents the Machine resource and sends it to the server using HTTP. CIMI allows the resources to be encoded in either JavaScript Object Notation (JSON) or the eXentsible Markup Language (XML). CIMI provides a model for the resources that can be mapped to any existing cloud infrastructure offering on the market. There are some features in CIMI that may not be supported by every cloud, but CIMI also supports the discovery of which features are implemented. This means that you can still have a client that works across multiple clouds and is able to take full advantage of the features in each of them. Isn’t it too early for a standard? A key feature of a successful standard is that it allows for compatible extensions to occur within the core framework of the interface itself. CIMI’s feature discovery (through metadata) is used to convey to the client that additional features that may be vendor specific have been implemented. As multiple vendors implement such features, they become candidates to add the future versions of CIMI. Thus innovation can continue in the cloud space without being slowed down by a lowest common denominator type of specification. Since CIMI was developed in the open by dozens of stakeholders who are already implementing infrastructure clouds, I expect to CIMI being adopted by these same companies and others over the next year or two. Cloud Customers who can see the benefit of this standard should start to ask their cloud vendors to show a CIMI implementation in their roadmap.  For more information on CIMI and the DMTF's other cloud efforts, go to: http://dmtf.org/cloud

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  • Strategy for avoiding duplicate object ids for data shared across devices using iCloud

    - by rmaddy
    I have a data intensive iOS app that is not using CoreData nor does it support iCloud synching (yet). All of my objects are created with unique keys. I use a simple long long initialized with the current time. Then as I need a new key I increment the value by 1. This has all worked well for a few years with the app running isolated on a single device. Now I want to add support for automatic data sync across devices using iCloud. As my app is written, there is the possibility that two objects created on two different devices could end up with the same key. I need to avoid this possibility. I'm looking for ideas for solving this issue. I have a few requirements that the solution must meet: 1) The key needs to remain a single integral data type. Converting all existing keys to a compound key or to a string or other type would affect the entire code base and likely result in more bugs than it's worth. 2) The solution can't depend on an Internet connection. A user must be able to run the app and add data even with no Internet connection. The data should still resolve properly later when the data syncs through iCloud once a connection is available. I'll accept one exception to this rule. If no other option is available, I may be open to requiring an Internet connection the first time the app's data is initialized. One idea I have been toying around with in my head is logically splitting the integer key into two parts. The high 4 or 5 bits could be used as some sort of device id while the rest represents the actual key. The fuzzy part is figuring out how to come up with non-conflicting device ids that fit in a few bits. This should be viable since I don't need to deal will millions of devices. I just need to deal with the few devices that would be shared by a given iCloud account. I'm open to suggestions. Thanks.

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  • New grad; To overcome complete lack of experience, should I ditch a creative pet project in lieu of one that would demonstrate more applicable skills?

    - by Hart Simha
    I am currently working on a project on github that I think would be a good demonstration of my initiative, creativity and enthusiasm. It is an educational game I am developing in pygame that enables the user to learn to improve their development productivity by using vim, specifically with python, though learning to code faster with vim should be transferable to any language. I think this is something that might have a mass appeal and benefit to a lot of people in a measurable way. -However- I am graduating from college in a month (my degree is computer science with a minor in English), with no experience that is relevant to helping me get any kind of job in the field, and a gpa that doesn't tout my merits. I could pursue a career in game development, but it's not necessarily what I'm most interested in, and see myself applying to startups around the country. To the places I am looking at applying, showing that I have experience with pygame is going to be largely irrelevant, except in demonstration of my ability to code, period. A lot of skills that ARE more marketable, such a data modeling, GIS, mobile application, development, javascript, .net framework, and various web development technologies, are not going to be showcased by this project (on the upside, employers do like to see familiarity with git and python). I'm wondering if I should sink all my free time in the next couple of months into this project, since I'm motivated and interested in it, and if the value of being able to demonstrate ambition and 'good ideas' (for lack of a better term, and in my own opinion) will compensate for the absence of demonstrating more sought-after skills. I am probably at a point where I should either commit fully to this project now, or put it on the backburner in favor of something else, and I am leaning towards continuing with what I am already working on, because I think it's a great idea, and something achievable to me with enough dedication over the next couple months. But the most important thing to me is being able to get a job out of college, which I am exceedingly concerned about as the professional landscape which I am navigating for the first time is a lot more intimidating than I could have anticipated, with almost every job (even short-term contract positions) requiring years of experience which I lack. So in brief, the common denominator to answering the question "How can I overcome experience requirements for a job" seems to be "Show off your own project." I want to know WHICH project I should work on to best increase my chances of getting a job out of college, keeping in mind that I have no experience. I believe this question is applicable to any new grad that lacks demonstrable experience.

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  • Developing a Support Plan for Cloud Applications

    - by BuckWoody
    Last week I blogged about developing a High-Availability plan. The specifics of a given plan aren't as simple as "Step 1, then Step 2" because in a hybrid environment (which most of us have) the situation changes the requirements. There are those that look for simple "template" solutions, but unless you settle on a single vendor and a single way of doing things, that's not really viable. The same holds true for support. As I've mentioned before, I'm not fond of the term "cloud", and would rather use the tem "Distributed Computing". That being said, more people understand the former, so I'll just use that for now. What I mean by Distributed Computing is leveraging another system or setup to perform all or some of a computing function. If this definition holds true, then you're essentially creating a partnership with a vendor to run some of your IT - whether that be IaaS, PaaS or SaaS, or more often, a mix. In your on-premises systems, you're the first and sometimes only line of support. That changes when you bring in a Cloud vendor. For Windows Azure, we have plans for support that you can pay for if you like. http://www.windowsazure.com/en-us/support/plans/ You're not off the hook entirely, however. You still need to create a plan to support your users in their applications, especially for the parts you control. The last thing they want to hear is "That's vendor X's problem - you'll have to call them." I find that this is often the last thing the architects think about in a solution. It's fine to put off the support question prior to deployment, but I would hold off on calling it "production" until you have that plan in place. There are lots of examples, like this one: http://www.va-interactive.com/inbusiness/editorial/sales/ibt/customer.html some of which are technology-specific. Once again, this is an "it depends" kind of approach. While it would be nice if there was just something in a box we could buy, it just doesn't work that way in a hybrid system. You have to know your options and apply them appropriately.

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  • Innovation for Retailers

    - by David Dorf
    One of my main objectives for this blog is to point out emerging technologies and how they might apply to the retail industry.  But ideas are just the beginning; retailers either have to rely on vendors or have their own lab to explore these ideas and see which ones work.  (A healthy dose of both is probably the best solution.)  The Nordstrom Innovation Lab is a fine example of dedicating resources to cultivate ideas and test prototypes. The video below, from 2011, is a case study in which the team builds an iPad app that helps customers purchase sunglasses in the store.  Customers take pictures of themselves wearing different sunglasses, then can do side-by-side comparisons. There are a few interesting take-aways from their process.  First, they are working in the store alongside employees and customers.  There's no concept of documenting all the requirements then building the product.  Instead, they work closely with those that will be using the app in order to fully understand what's needed.  When they find an issue, they change the software onsite and try again.  This iterative prototyping ensures their product hits the mark.  Feels like Extreme Programming if you recall that movement. Second, they have time-boxed the project to one week.  Either it works or it doesn't, and either way they've only expended a week's worth of resources.  Innovation always entails failure, and those that succeed are often good at detecting failure quickly then adjusting.  Fail fast and fail often. Third, its not always about technology.  I was impressed they used paper designs to walk through user stories and help understand the needs of the customer.  Pen and paper is the innovator's most powerful tool. Our Retail Applied Research (RAR) team uses some of these concepts in our development process.  (Calling it a process is probably overkill.)  We try to give life to concepts quickly so the rest of organization can help us decide if we're heading the right direction.  It takes many failures before finding a successful product.

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  • HTML, JavaScript, and CSS in a NetBeans Platform Application

    - by Geertjan
    I broke down the code I used yesterday, to its absolute bare minimum, and then realized I'm not using HTML 5 at all: <html> <head> <link rel="stylesheet" href="style.css" type="text/css" media="all" /> <script type="text/javascript" src="https://ajax.googleapis.com/ajax/libs/jquery/1.6.3/jquery.min.js"></script> <script type="text/javascript" src="https://ajax.googleapis.com/ajax/libs/jqueryui/1.8.16/jquery-ui.min.js"></script> <script type="text/javascript" src="script.js"></script> </head> <body> <div id="logo"> </div> <div id="infobox"> <h2 id="statustext"/> </div> </body> </html> Here's the script.js file referred to above: $(function(){ var banana = $("#logo"); var statustext = $("#statustext"); var defaulttxt = "Drag the banana!"; var dragtxt = "Dragging the banana!"; statustext.text(defaulttxt); banana.draggable({ drag: function(event, ui){ statustext.text(dragtxt); }, stop: function(event, ui){ statustext.text(defaulttxt); } }); }); And here's the stylesheet: body { background:#3B4D61 repeat 0 0; margin:0; padding:0; } h2 { color:#D1D8DF; display:block; font:bold 15px/10px Tahoma, Helvetica, Arial, Sans-Serif; text-align:center; } #infobox { position:absolute; width:300px; bottom:20px; left:50%; margin-left:-150px; padding:0 20px; background:rgba(0,0,0,0.5); -webkit-border-radius:15px; -moz-border-radius:15px; border-radius:15px; z-index:999; } #logo { position:absolute; width:450px; height:150px; top:40%; left: 30%; background:url(bananas.png) no-repeat 0 0; cursor:move; z-index:700; } However, I've replaced the content of the HTML file with a few of the samples from here, without any problem; in other words, if the HTML 5 canvas were to be needed, it could seamlessly be incorporated into my NetBeans Platform application: https://developer.mozilla.org/en/Canvas_tutorial/Basic_usage

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  • Changing Your Design for Testability

    Sometimes I come across a way of putting something that it is pithy good, not Hallmark trite, but an impactful and concise way of clarifying a previously obscure concept. A recent one of these happy occurrences was when I was reading the excellent Art of Unit Testing by Roy Osherove. After going through the basics of why youd want to test code and how to do it, Roy confronts a frequent objection to having unit tests, that it ends up changing how you design your components: When we write unit tests for our code, we are adding another end user (the test) to the object model. That end user is just as important as the original one, but it has different goals when using the model.  The test has specific requirements from the object model that seem to defy the basic logic behind a couple of object-oriented principles, mainly encapsulation. [emphasis added by me] When I read this, something clicked for me. I used to find it persuasive that because unit tests caused you to change your design they were more disruptive than they were worth. The counter argument I heard is that the disruption was OK, because testable design was just obviously better. That argument was not convincing as it seemed like delusional arrogance to suggest that any one of type of design was just inherently better for the particular applications I was building. What was missing was that I was not thinking of unit tests as an additional and equal end user to my design. If I accepted that proposition, than it was indeed obvious that a testable design was better because now all users of my component would be satisfied. Have I accepted that proposition? Id phrase it slightly different. I find more and more that having unit tests helps me write better, less buggy code before it gets to production or QA. As I write more unit tests, it gets easier to see how to create testable components, so I dont feel like its taking me as much extra time up front. I pick and choose components that seem most likely to benefit from automated tests and it is working out nicely. If you already implement Test Driven Development, this whole post was probably a waste of your time <g> If you hate the idea of unit tests, well, probably not a great value prop for you either. However, if you are somewhere in between, at least take a minute and check out a sample chapter from Roys book at: http://www.manning.com/osherove/.Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • No access to Samba shares

    - by koanhead
    I have three shared folders in my local home directory- that is to say, on my Ubuntu desktop's /home/me/. All were set up using "Sharing Options" in Nautilus' right-click menu. The standard "Music" and "Videos" folders are configured identically: the "Guest Access" box is checked, but the "Allow others to create and delete" is not. The third folder, called "shared", is configured to not allow Guest access but to allow others to modify files. I have not altered /etc/samba/smb.conf by hand, I have only used Sharing Options to create and modify these so-called "shares". My roommates have two Windows 7 computers and one Ubuntu Netbook Remix netbook. I have the aforementioned desktop machine and laptop running 10.04. None of these machines can access any of the shares. Attempts to access the Guest shares result in the message \\machine\directory is not accessible. The network name could not be found. This is the error message generated by a VM running Windows 2000. The other Windows machines generate a similar error. The Ubuntu laptop gives the error Unable to mount location: Failed to mount Windows share. Hurrah, once again, for informative error messages. That really helps a lot. When attempting to browse the folder called "shared" from the laptop, I'm confronted with a password dialog. This behavior is the same will all machines I've tried in the situation. On entering my username and password for the account to which the shares belong, the password dialog briefly disappears and is replaced with an identical dialog. No error message, useful or not, appears. When attempting to browse this folder with the VM, the outcome is the same except that the password dialog helpfully states "incorrect username or password". My assumption is that the username and password in question is that of the user which owns the shares. I have tried all other username and password combinations available in this context and the outcome is the same. I would like to be able to share files. Sharing them with Windows machines is a nice feature, or would be if it was available. Really I consider sharing files between two machines with the same version of the same operating system kind of a minimum condition for network usability. Samba last functioned reliably for me more than ten years ago. I have attempted to use it on and off since then with only intermittent success. Oh, and "Personal File Sharing" from the Preferences menu does not result in an entry in Places → Network → my-server. In fact, the old entry "MY-SERVER" goes away and is replaced by "koanhead's public files on my-server", which when I attempt to open it from the laptop gives a "DBus.Error.NoReply: Message did not receive a reply." I know I come here and gripe about Ubuntu a lot, but on the other hand I spend literally hours every day trying to fix things in Ubuntu. It's a good system which aspires to greatness, which is why things like this either Need to work; or Be adequately documented. Ideally both would be the case. Anyway, rant over. Hopefully someone will have some insight on this issue. Thanks all who bother to read this wall o'text for your time.

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  • Why are MVC & TDD not employed more in game architecture?

    - by secoif
    I will preface this by saying I haven't looked a huge amount of game source, nor built much in the way of games. But coming from trying to employ 'enterprise' coding practices in web apps, looking at game source code seriously hurts my head: "What is this view logic doing in with business logic? this needs refactoring... so does this, refactor, refactorrr" This worries me as I'm about to start a game project, and I'm not sure whether trying to mvc/tdd the dev process is going to hinder us or help us, as I don't see many game examples that use this or much push for better architectural practices it in the community. The following is an extract from a great article on prototyping games, though to me it seemed exactly the attitude many game devs seem to use when writing production game code: Mistake #4: Building a system, not a game ...if you ever find yourself working on something that isn’t directly moving your forward, stop right there. As programmers, we have a tendency to try to generalize our code, and make it elegant and be able to handle every situation. We find that an itch terribly hard not scratch, but we need to learn how. It took me many years to realize that it’s not about the code, it’s about the game you ship in the end. Don’t write an elegant game component system, skip the editor completely and hardwire the state in code, avoid the data-driven, self-parsing, XML craziness, and just code the damned thing. ... Just get stuff on the screen as quickly as you can. And don’t ever, ever, use the argument “if we take some extra time and do this the right way, we can reuse it in the game”. EVER. is it because games are (mostly) visually oriented so it makes sense that the code will be weighted heavily in the view, thus any benefits from moving stuff out to models/controllers, is fairly minimal, so why bother? I've heard the argument that MVC introduces a performance overhead, but this seems to me to be a premature optimisation, and that there'd more important performance issues to tackle before you worry about MVC overheads (eg render pipeline, AI algorithms, datastructure traversal, etc). Same thing regarding TDD. It's not often I see games employing test cases, but perhaps this is due to the design issues above (mixed view/business) and the fact that it's difficult to test visual components, or components that rely on probablistic results (eg operate within physics simulations). Perhaps I'm just looking at the wrong source code, but why do we not see more of these 'enterprise' practices employed in game design? Are games really so different in their requirements, or is a people/culture issue (ie game devs come from a different background and thus have different coding habits)?

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  • PHP - Internal APIs/Libraries - What makes sense?

    - by Mark Locker
    I've been having a discussion lately with some colleagues about the best way to approach a new project, and thought it'd be interesting to get some external thoughts thrown into the mix. Basically, we're redeveloping a fairly large site (written in PHP) and have differing opinions on how the platform should be setup. Requirements: The platform will need to support multiple internal websites, as well as external (non-PHP) projects which at the moment consist of a mobile app and a toolbar. We have no plans/need in the foreseeable future to open up an API externally (for use in products other than our own). My opinion: We should have a library of well documented native model classes which can be shared between projects. These models will represent everything in our database and can take advantage of object orientated features such as inheritance, traits, magic methods, etc. etc. As well as employing ORM. We can then add an API layer on top of these models which can basically accept requests and route them to the appropriate methods, translating the response so that it can be used platform independently. This routing for each method can be setup as and when it's required. Their opinion: We should have a single HTTP API which is used by all projects (internal PHP ones or otherwise). My thoughts: To me, there are a number of issues with using the sole HTTP API approach: It will be very expensive performance wise. One page request will result in several additional http requests (which although local, are still ones that Apache will need to handle). You'll lose all of the best features PHP has for OO development. From simple inheritance, to employing the likes of ORM which can save you writing a lot of code. For internal projects, the actual process makes me cringe. To get a users name, for example, a request would go out of our box, over the LAN, back in, then run through a script which calls a method, JSON encodes the output and feeds that back. That would then need to be JSON decoded, and be presented as an array ready to use. Working with arrays, as appose to objects, makes me sad in a modern PHP framework. Their thoughts (and my responses): Having one method of doing thing keeps things simple. - You'd only do things differently if you were using a different language anyway. It will become robust. - Seeing as the API will run off the library of models, I think my option would be just as robust. What do you think? I'd be really interested to hear the thoughts of others on this, especially as opinions on both sides are not founded on any past experience.

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  • Developing a Support Plan for Cloud Applications

    - by BuckWoody
    Last week I blogged about developing a High-Availability plan. The specifics of a given plan aren't as simple as "Step 1, then Step 2" because in a hybrid environment (which most of us have) the situation changes the requirements. There are those that look for simple "template" solutions, but unless you settle on a single vendor and a single way of doing things, that's not really viable. The same holds true for support. As I've mentioned before, I'm not fond of the term "cloud", and would rather use the tem "Distributed Computing". That being said, more people understand the former, so I'll just use that for now. What I mean by Distributed Computing is leveraging another system or setup to perform all or some of a computing function. If this definition holds true, then you're essentially creating a partnership with a vendor to run some of your IT - whether that be IaaS, PaaS or SaaS, or more often, a mix. In your on-premises systems, you're the first and sometimes only line of support. That changes when you bring in a Cloud vendor. For Windows Azure, we have plans for support that you can pay for if you like. http://www.windowsazure.com/en-us/support/plans/ You're not off the hook entirely, however. You still need to create a plan to support your users in their applications, especially for the parts you control. The last thing they want to hear is "That's vendor X's problem - you'll have to call them." I find that this is often the last thing the architects think about in a solution. It's fine to put off the support question prior to deployment, but I would hold off on calling it "production" until you have that plan in place. There are lots of examples, like this one: http://www.va-interactive.com/inbusiness/editorial/sales/ibt/customer.html some of which are technology-specific. Once again, this is an "it depends" kind of approach. While it would be nice if there was just something in a box we could buy, it just doesn't work that way in a hybrid system. You have to know your options and apply them appropriately.

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