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  • Custommer Centric Wealth Management

    - by michael.seback
    While the world continues to search their way out of the recent financial turmoil and recession, it has no doubt churned out the inherent faults in the wealth management industry and the larger financial system. In order to counter these apprehensions, wealth management firms are now actively seeking and evaluating avenues to re-build the lost trust. They are looking at engaging their customers in managing their investments in a more collaborative and transparent manner. At the same time, wealth managers are also seeking to empower themselves with complete and comprehensive customer information in order to provide the best advice and the best solution at the right time. Read your copy of this new global White Paper on Wealth Management.

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  • People, Process & Engagement: WebCenter Partner Keste

    - by Michael Snow
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Within the WebCenter group here at Oracle, discussions about people, process and engagement cross over many vertical industries and products. Amidst our growing partner ecosystem, the community provides us insight into great customer use cases every day. Such is the case with our partner, Keste, who provides us a guest post on our blog today with an overview of their innovative solution for a customer in the transportation industry. Keste is an Oracle software solutions and development company headquartered in Dallas, Texas. As a Platinum member of the Oracle® PartnerNetwork, Keste designs, develops and deploys custom solutions that automate complex business processes. Seamless Customer Self-Service Experience in the Trucking Industry with Oracle WebCenter Portal  Keste, Oracle Platinum Partner Customer Overview Omnitracs, Inc., a Qualcomm company provides mobility solutions for trucking fleets to companies in the transportation industry. Omnitracs’ mobility services include basic communications such as text as well as advanced monitoring services such as GPS tracking, temperature tracking of perishable goods, load tracking and weighting distribution, and many others. Customer Business Needs Already the leading provider of mobility solutions for large trucking fleets, they chose to target smaller trucking fleets as new customers. However their existing high-touch customer support method would not be a cost effective or scalable method to manage and service these smaller customers. Omnitracs needed to provide several self-service features to make customer support more scalable while keeping customer satisfaction levels high and the costs manageable. The solution also had to be very intuitive and easy to use. The systems that Omnitracs sells to these trucking customers require professional installation and smaller customers need to track and schedule the installation. Information captured in Oracle eBusiness Suite needed to be readily available for new customers to track these purchases and delivery details. Omnitracs wanted a high impact User Interface to significantly improve customer experience with the ability to integrate with EBS, provisioning systems as well as CRM systems that were already implemented. Omnitracs also wanted to build an architecture platform that could potentially be extended to other Portals. Omnitracs’ stated goal was to deliver an “eBay-like” or “Amazon-like” experience for all of their customers so that they could reach a much broader market beyond their large company customer base. Solution Overview In order to manage the increased complexity, the growing support needs of global customers and improve overall product time-to-market in a cost-effective manner, IT began to deliver a self-service model. This self service model not only transformed numerous business processes but is also allowing the business to keep up with the growing demands of the (internal and external) customers. This solution was a customer service Portal that provided self service capabilities for large and small customers alike for Activation of mobility products, managing add-on applications for the devices (much like the Apple App Store), transferring services when trucks are sold to other companies as well as deactivation all without the involvement of a call service agent or sending multiple emails to different Omnitracs contacts. This is a conceptual view of the Customer Portal showing the details of the components that make up the solution. 12.00 The portal application for transactions was entirely built using ADF 11g R2. Omnitracs’ business had a pressing requirement to have a portal available 24/7 for its customers. Since there were interactions with EBS in the back-end, the downtimes on the EBS would negate this availability. Omnitracs devised a decoupling strategy at the database side for the EBS data. The decoupling of the database was done using Oracle Data Guard and completely insulated the solution from any eBusiness Suite down time. The customer has no knowledge whether eBS is running or not. Here are two sample screenshots of the portal application built in Oracle ADF. Customer Benefits The Customer Portal not only provided the scalability to grow the business but also provided the seamless integration with other disparate applications. Some of the key benefits are: Improved Customer Experience: With a modern look and feel and a Portal that has the aspects of an App Store, the customer experience was significantly improved. Page response times went from several seconds to sub-second for all of the pages. Enabled new product launches: After successfully dominating the large fleet market, Omnitracs now has a scalable solution to sell and manage smaller fleet customers giving them a huge advantage over their nearest competitors. Dozens of new customers have been acquired via this portal through an onboarding process that now takes minutes Seamless Integrations Improves Customer Support: ADF 11gR2 allowed Omnitracs to bring a diverse list of applications into one integrated solution. This provided a seamless experience for customers to route them from Marketing focused application to a customer-oriented portal. Internally, it also allowed Sales Representatives to have an integrated flow for taking a prospect through the various steps to onboard them as a customer. Key integrations included: Unity Core Salesforce.com Merchant e-Solution for credit card Custom Omnitracs Applications like CUPS and AUTO Security utilizing OID and OVD Back end integration with EBS (Data Guard) and iQ Database Business Impact Significant business impacts were realized through the launch of customer portal. It not only allows the business to push through in underserved segments, but also reduces the time it needs to spend on customer support—allowing the business to focus more on sales and identifying the market for new products. Some of the Immediate Benefits are The entire onboarding process is now completely automated and now completes in minutes. This represents an 85% productivity improvement over their previous processes. And it was 160 times faster! With the success of this self-service solution, the business is now targeting about 3X customer growth in the next five years. This represents a tripling of their overall customer base and significant downstream revenue for the ongoing services. 90%+ improvement of customer onboarding and management process by utilizing, single sign on integration using OID/OAM solution, performance improvements and new self-service functionality Unified login for all Customers, Partners and Internal Users enables login to a common portal and seamless access to all other integrated applications targeted at the respective audience Significantly improved customer experience with a better look and feel with a more user experience focused Portal screens. Helped sales of the new product by having an easy way of ordering and activating the product. Data Guard helped increase availability of the Portal to 99%+ and make it independent of EBS downtime. This gave customers the feel of high availability of the portal application. Some of the anticipated longer term Benefits are: Platform that can be leveraged to launch any new product introduction and enable all product teams to reach new customers and new markets Easy integration with content management to allow business owners more control of the product catalog Overall reduced TCO with standardization of the Oracle platform Managed IT support cost savings through optimization of technology skills needed to support and modify this solution ------------------------------------------------------------ 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Times New Roman","serif";}

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  • BizTalk 360 Alarms, How do you configure yours?

    - by Michael Stephenson
    Originally posted on: http://geekswithblogs.net/michaelstephenson/archive/2013/06/18/153157.aspxIve recently written a guest post for BizTalk 360 on their blog about how customers may configure BizTalk 360 Alarms to optimize getting the right information to the right type of support people.This is my thoughts on how users of BTS 360 can get the best value out of BizTalk 360 alarmshttp://blogs.biztalk360.com/what-are-the-different-types-of-alarms-alerts-you-should-configure-in-biztalk360/

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  • C#/.NET Little Wonders: The Nullable static class

    - by James Michael Hare
    Once again, in this series of posts I look at the parts of the .NET Framework that may seem trivial, but can help improve your code by making it easier to write and maintain. The index of all my past little wonders posts can be found here. Today we’re going to look at an interesting Little Wonder that can be used to mitigate what could be considered a Little Pitfall.  The Little Wonder we’ll be examining is the System.Nullable static class.  No, not the System.Nullable<T> class, but a static helper class that has one useful method in particular that we will examine… but first, let’s look at the Little Pitfall that makes this wonder so useful. Little Pitfall: Comparing nullable value types using <, >, <=, >= Examine this piece of code, without examining it too deeply, what’s your gut reaction as to the result? 1: int? x = null; 2:  3: if (x < 100) 4: { 5: Console.WriteLine("True, {0} is less than 100.", 6: x.HasValue ? x.ToString() : "null"); 7: } 8: else 9: { 10: Console.WriteLine("False, {0} is NOT less than 100.", 11: x.HasValue ? x.ToString() : "null"); 12: } Your gut would be to say true right?  It would seem to make sense that a null integer is less than the integer constant 100.  But the result is actually false!  The null value is not less than 100 according to the less-than operator. It looks even more outrageous when you consider this also evaluates to false: 1: int? x = null; 2:  3: if (x < int.MaxValue) 4: { 5: // ... 6: } So, are we saying that null is less than every valid int value?  If that were true, null should be less than int.MinValue, right?  Well… no: 1: int? x = null; 2:  3: // um... hold on here, x is NOT less than min value? 4: if (x < int.MinValue) 5: { 6: // ... 7: } So what’s going on here?  If we use greater than instead of less than, we see the same little dilemma: 1: int? x = null; 2:  3: // once again, null is not greater than anything either... 4: if (x > int.MinValue) 5: { 6: // ... 7: } It turns out that four of the comparison operators (<, <=, >, >=) are designed to return false anytime at least one of the arguments is null when comparing System.Nullable wrapped types that expose the comparison operators (short, int, float, double, DateTime, TimeSpan, etc.).  What’s even odder is that even though the two equality operators (== and !=) work correctly, >= and <= have the same issue as < and > and return false if both System.Nullable wrapped operator comparable types are null! 1: DateTime? x = null; 2: DateTime? y = null; 3:  4: if (x <= y) 5: { 6: Console.WriteLine("You'd think this is true, since both are null, but it's not."); 7: } 8: else 9: { 10: Console.WriteLine("It's false because <=, <, >, >= don't work on null."); 11: } To make matters even more confusing, take for example your usual check to see if something is less than, greater to, or equal: 1: int? x = null; 2: int? y = 100; 3:  4: if (x < y) 5: { 6: Console.WriteLine("X is less than Y"); 7: } 8: else if (x > y) 9: { 10: Console.WriteLine("X is greater than Y"); 11: } 12: else 13: { 14: // We fall into the "equals" assumption, but clearly null != 100! 15: Console.WriteLine("X is equal to Y"); 16: } Yes, this code outputs “X is equal to Y” because both the less-than and greater-than operators return false when a Nullable wrapped operator comparable type is null.  This violates a lot of our assumptions because we assume is something is not less than something, and it’s not greater than something, it must be equal.  So keep in mind, that the only two comparison operators that work on Nullable wrapped types where at least one is null are the equals (==) and not equals (!=) operators: 1: int? x = null; 2: int? y = 100; 3:  4: if (x == y) 5: { 6: Console.WriteLine("False, x is null, y is not."); 7: } 8:  9: if (x != y) 10: { 11: Console.WriteLine("True, x is null, y is not."); 12: } Solution: The Nullable static class So we’ve seen that <, <=, >, and >= have some interesting and perhaps unexpected behaviors that can trip up a novice developer who isn’t expecting the kinks that System.Nullable<T> types with comparison operators can throw.  How can we easily mitigate this? Well, obviously, you could do null checks before each check, but that starts to get ugly: 1: if (x.HasValue) 2: { 3: if (y.HasValue) 4: { 5: if (x < y) 6: { 7: Console.WriteLine("x < y"); 8: } 9: else if (x > y) 10: { 11: Console.WriteLine("x > y"); 12: } 13: else 14: { 15: Console.WriteLine("x == y"); 16: } 17: } 18: else 19: { 20: Console.WriteLine("x > y because y is null and x isn't"); 21: } 22: } 23: else if (y.HasValue) 24: { 25: Console.WriteLine("x < y because x is null and y isn't"); 26: } 27: else 28: { 29: Console.WriteLine("x == y because both are null"); 30: } Yes, we could probably simplify this logic a bit, but it’s still horrendous!  So what do we do if we want to consider null less than everything and be able to properly compare Nullable<T> wrapped value types? The key is the System.Nullable static class.  This class is a companion class to the System.Nullable<T> class and allows you to use a few helper methods for Nullable<T> wrapped types, including a static Compare<T>() method of the. What’s so big about the static Compare<T>() method?  It implements an IComparer compatible comparison on Nullable<T> types.  Why do we care?  Well, if you look at the MSDN description for how IComparer works, you’ll read: Comparing null with any type is allowed and does not generate an exception when using IComparable. When sorting, null is considered to be less than any other object. This is what we probably want!  We want null to be less than everything!  So now we can change our logic to use the Nullable.Compare<T>() static method: 1: int? x = null; 2: int? y = 100; 3:  4: if (Nullable.Compare(x, y) < 0) 5: { 6: // Yes! x is null, y is not, so x is less than y according to Compare(). 7: Console.WriteLine("x < y"); 8: } 9: else if (Nullable.Compare(x, y) > 0) 10: { 11: Console.WriteLine("x > y"); 12: } 13: else 14: { 15: Console.WriteLine("x == y"); 16: } Summary So, when doing math comparisons between two numeric values where one of them may be a null Nullable<T>, consider using the System.Nullable.Compare<T>() method instead of the comparison operators.  It will treat null less than any value, and will avoid logic consistency problems when relying on < returning false to indicate >= is true and so on. Tweet   Technorati Tags: C#,C-Sharp,.NET,Little Wonders,Little Pitfalls,Nulalble

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  • Do MORE with WebCenter

    - by Michael Snow
    WEBCAST THURSDAY!! 03/22/12 Do you need to lower costs? Raise Productivity? Foster Innovation? Improve Online Engagement? But you’re still stuck with Documentum? Step away from the ledge – there is hope – let us help you. Top 4 Content Imperatives · Lower Costs - Reduce labor, maintenance fees, storage and electrical consumption · Raise Productivity - Automation and integration, communication, findability · Foster Innovation - Enable collaboration, expertise location · Improve Online Engagement – enable user-driven, dynamic marketing initiatives With the coming technology wave we see four content imperatives. Every organization has had to reduce costs, cost cutting has become a way of life. Everyone is working three jobs as positions are eliminated. And so we have to reduce labor, reduce maintenance, and reduce money we are wasting on things like storing content that is redundant or no longer useful. We also, to fill that gap, need to raise productivity. Knowledge workers represent the fastest growing segment of the workforce, accounting for 40%-75% of the employees at organizations in sectors like financial services, life sciences, healthcare and retail.  What’s more, their wages total 18 percent of the United States GDP. And so we can’t afford information systems that don’t let our top performers be the best they can be. We look to automate the content processes, provide ways to integrate that content into our processes, provide communication to make decisions, and to make content more findable so people can make the right decision and move the process forward. And really to get ourselves out of the current financial status, we can only cut costs so far. We have to innovate out of economic tough times – to find new products and new markets. And to enable the innovation process, we have to enable collaboration and expertise location. So much of innovation is about building on innovations that have come before. To solve problems, we have to be able to find what our organization has already created. We find that problems we need to solve have already been solved if we can find the right document, the right person. So we have to provide systems that enable us to stand on the shoulders of our organization’s accomplishments. Good content drives great marketing. Online engagement is growing as an absolute necessity for modern growing marketing organizations that require the business users be enabled for dynamic marketing content creation, updates and targeted content creation and management. Unfortunately – if you are currently stuck with Documentum, you are really lacking in your Web Experience Management capabilities. Documentum previously used FatWire for web publishing. Now FatWire is part of Oracle. Oracle provides powerful web engagement capabilities: Increase sales and loyalty by optimizing online engagement Create, manage and moderate contextually relevant, targeted and interactive online experiences Optimize customer engagement across, web, mobile and social channels Manage large scale multichannel global online presence with integration to enterprise applications Enable business users to control their content and make their own updates Publish content from native files – enable navigation of project documents, procedures, policy information Enable content display and updates from existing web applications – one click to drag and drop content management functionality So you get the ability to self-publish information and make it navigable, to move the process of publishing from IT to business users, and the ability to address a whole new area of user engagement with web experience management. So… if you are still stuck with Documentum and don’t know what to do – contact us – not only will Oracle help you step away from the ledge, but also with the MoveOff Documentum program, we are offering you a way – trade-in your Documentum licenses for a 100% credit on Oracle WebCenter. How’s that for a nice bonus? It’s time to stop maintaining Documentum, and to start innovating with Oracle WebCenter. Learn More Here! To learn more about what Oracle WebCenter can offer you today – join us for a webcast – your eyes will be opened to all that’s possible. Do More with WebCenter: Extend Beyond Content Management

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  • C#/.NET Little Wonders: Use Cast() and TypeOf() to Change Sequence Type

    - by James Michael Hare
    Once again, in this series of posts I look at the parts of the .NET Framework that may seem trivial, but can help improve your code by making it easier to write and maintain. The index of all my past little wonders posts can be found here. We’ve seen how the Select() extension method lets you project a sequence from one type to a new type which is handy for getting just parts of items, or building new items.  But what happens when the items in the sequence are already the type you want, but the sequence itself is typed to an interface or super-type instead of the sub-type you need? For example, you may have a sequence of Rectangle stored in an IEnumerable<Shape> and want to consider it an IEnumerable<Rectangle> sequence instead.  Today we’ll look at two handy extension methods, Cast<TResult>() and OfType<TResult>() which help you with this task. Cast<TResult>() – Attempt to cast all items to type TResult So, the first thing we can do would be to attempt to create a sequence of TResult from every item in the source sequence.  Typically we’d do this if we had an IEnumerable<T> where we knew that every item was actually a TResult where TResult inherits/implements T. For example, assume the typical Shape example classes: 1: // abstract base class 2: public abstract class Shape { } 3:  4: // a basic rectangle 5: public class Rectangle : Shape 6: { 7: public int Widtgh { get; set; } 8: public int Height { get; set; } 9: } And let’s assume we have a sequence of Shape where every Shape is a Rectangle… 1: var shapes = new List<Shape> 2: { 3: new Rectangle { Width = 3, Height = 5 }, 4: new Rectangle { Width = 10, Height = 13 }, 5: // ... 6: }; To get the sequence of Shape as a sequence of Rectangle, of course, we could use a Select() clause, such as: 1: // select each Shape, cast it to Rectangle 2: var rectangles = shapes 3: .Select(s => (Rectangle)s) 4: .ToList(); But that’s a bit verbose, and fortunately there is already a facility built in and ready to use in the form of the Cast<TResult>() extension method: 1: // cast each item to Rectangle and store in a List<Rectangle> 2: var rectangles = shapes 3: .Cast<Rectangle>() 4: .ToList(); However, we should note that if anything in the list cannot be cast to a Rectangle, you will get an InvalidCastException thrown at runtime.  Thus, if our Shape sequence had a Circle in it, the call to Cast<Rectangle>() would have failed.  As such, you should only do this when you are reasonably sure of what the sequence actually contains (or are willing to handle an exception if you’re wrong). Another handy use of Cast<TResult>() is using it to convert an IEnumerable to an IEnumerable<T>.  If you look at the signature, you’ll see that the Cast<TResult>() extension method actually extends the older, object-based IEnumerable interface instead of the newer, generic IEnumerable<T>.  This is your gateway method for being able to use LINQ on older, non-generic sequences.  For example, consider the following: 1: // the older, non-generic collections are sequence of object 2: var shapes = new ArrayList 3: { 4: new Rectangle { Width = 3, Height = 13 }, 5: new Rectangle { Width = 10, Height = 20 }, 6: // ... 7: }; Since this is an older, object based collection, we cannot use the LINQ extension methods on it directly.  For example, if I wanted to query the Shape sequence for only those Rectangles whose Width is > 5, I can’t do this: 1: // compiler error, Where() operates on IEnumerable<T>, not IEnumerable 2: var bigRectangles = shapes.Where(r => r.Width > 5); However, I can use Cast<Rectangle>() to treat my ArrayList as an IEnumerable<Rectangle> and then do the query! 1: // ah, that’s better! 2: var bigRectangles = shapes.Cast<Rectangle>().Where(r => r.Width > 5); Or, if you prefer, in LINQ query expression syntax: 1: var bigRectangles = from s in shapes.Cast<Rectangle>() 2: where s.Width > 5 3: select s; One quick warning: Cast<TResult>() only attempts to cast, it won’t perform a cast conversion.  That is, consider this: 1: var intList = new List<int> { 1, 1, 2, 3, 5, 8, 13, 21, 34, 55, 89 }; 2:  3: // casting ints to longs, this should work, right? 4: var asLong = intList.Cast<long>().ToList(); Will the code above work?  No, you’ll get a InvalidCastException. Remember that Cast<TResult>() is an extension of IEnumerable, thus it is a sequence of object, which means that it will box every int as an object as it enumerates over it, and there is no cast conversion from object to long, and thus the cast fails.  In other words, a cast from int to long will succeed because there is a conversion from int to long.  But a cast from int to object to long will not, because you can only unbox an item by casting it to its exact type. For more information on why cast-converting boxed values doesn’t work, see this post on The Dangers of Casting Boxed Values (here). OfType<TResult>() – Filter sequence to only items of type TResult So, we’ve seen how we can use Cast<TResult>() to change the type of our sequence, when we expect all the items of the sequence to be of a specific type.  But what do we do when a sequence contains many different types, and we are only concerned with a subset of a given type? For example, what if a sequence of Shape contains Rectangle and Circle instances, and we just want to select all of the Rectangle instances?  Well, let’s say we had this sequence of Shape: 1: var shapes = new List<Shape> 2: { 3: new Rectangle { Width = 3, Height = 5 }, 4: new Rectangle { Width = 10, Height = 13 }, 5: new Circle { Radius = 10 }, 6: new Square { Side = 13 }, 7: // ... 8: }; Well, we could get the rectangles using Select(), like: 1: var onlyRectangles = shapes.Where(s => s is Rectangle).ToList(); But fortunately, an easier way has already been written for us in the form of the OfType<T>() extension method: 1: // returns only a sequence of the shapes that are Rectangles 2: var onlyRectangles = shapes.OfType<Rectangle>().ToList(); Now we have a sequence of only the Rectangles in the original sequence, we can also use this to chain other queries that depend on Rectangles, such as: 1: // select only Rectangles, then filter to only those more than 2: // 5 units wide... 3: var onlyBigRectangles = shapes.OfType<Rectangle>() 4: .Where(r => r.Width > 5) 5: .ToList(); The OfType<Rectangle>() will filter the sequence to only the items that are of type Rectangle (or a subclass of it), and that results in an IEnumerable<Rectangle>, we can then apply the other LINQ extension methods to query that list further. Just as Cast<TResult>() is an extension method on IEnumerable (and not IEnumerable<T>), the same is true for OfType<T>().  This means that you can use OfType<TResult>() on object-based collections as well. For example, given an ArrayList containing Shapes, as below: 1: // object-based collections are a sequence of object 2: var shapes = new ArrayList 3: { 4: new Rectangle { Width = 3, Height = 5 }, 5: new Rectangle { Width = 10, Height = 13 }, 6: new Circle { Radius = 10 }, 7: new Square { Side = 13 }, 8: // ... 9: }; We can use OfType<Rectangle> to filter the sequence to only Rectangle items (and subclasses), and then chain other LINQ expressions, since we will then be of type IEnumerable<Rectangle>: 1: // OfType() converts the sequence of object to a new sequence 2: // containing only Rectangle or sub-types of Rectangle. 3: var onlyBigRectangles = shapes.OfType<Rectangle>() 4: .Where(r => r.Width > 5) 5: .ToList(); Summary So now we’ve seen two different ways to get a sequence of a superclass or interface down to a more specific sequence of a subclass or implementation.  The Cast<TResult>() method casts every item in the source sequence to type TResult, and the OfType<TResult>() method selects only those items in the source sequence that are of type TResult. You can use these to downcast sequences, or adapt older types and sequences that only implement IEnumerable (such as DataTable, ArrayList, etc.). Technorati Tags: C#,CSharp,.NET,LINQ,Little Wonders,TypeOf,Cast,IEnumerable<T>

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  • Reminder - Mobile World Congress - 4 Industry Workshops

    - by michael.seback
    Got 4G? Paving the Road to Profitable and Efficient LTE Network Planning and Monetization, Register by emailing your details here. Achieving Management Excellence through Enterprise Performance Management, Register by emailing your details here. Offer Deliver and Monetize: Mobile Operator Strategies Consumer and Enterprise Services featuring Telenor and Vodafone Groups, Register by emailing your details here. Is Your Head in the Cloud? How to Get it Right the First Time, Register by emailing your details here. With more than 49,000 communications industry attendees, Mobile World Congress is where the industry comes together and you won't want to miss Oracle at this year's show. The 2011 conference agenda will feature speakers representing the leaders of the world's most innovative companies, both from within the Communications industry and from the growing number of adjacent market sectors joining our expanding mobile ecosystem. Join us to learn how Oracle enables innovative services while reducing the cost and complexity of infrastructure software and hardware.

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  • Permissions & File Structure w/ nginx & multiple sites

    - by Michael
    I am using nginx for the first time as a long time Apache user. I setup a Linode to test everything and to eventually port over my websites. Previously I had /home/user/www (wwwroot) I am looking at doing something similar with /srv/www/domain/www (wwwroot) Rather than using /srv/domain (wwwroot), the reason is many of the sites are WordPress and one of the things I do for security is to move the config file one level above wwwroot and can't have multiple configuration files from multiple domains in the same top level folder. Since I own all the sites, I wasn't going to create a user for each domain. My user is a member of www-data and was going to use 2770 for www and have domain/www for each new domain. www would be owned by group www-data. Is this the best way to handle this?

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  • Camera lookAt target changes when rotating parent node

    - by Michael IV
    have the following issue.I have a camera with lookAt method which works fine.I have a parent node to which I parent the camera.If I rotate the parent node while keeping the camera lookAt the target , the camera lookAt changes too.That is nor what I want to achieve.I need it to work like in Adobe AE when you parent camera to a null object:when null object is rotated the camera starts orbiting around the target while still looking at the target.What I do currently is multiplying parent's model matrix with camera model matrix which is calculated from lookAt() method.I am sure I need to decompose (or recompose ) one of the matrices before multiplying them .Parent model or camera model ? Anyone here can show the right way doing it ? UPDATE: The parent is just a node .The child is the camera.The parented camera in AfterEffects works like this: If you rotate the parent node while camera looks at the target , the camera actually starts orbiting around the target based on the parent rotation.In my case the parent rotation changes also Camera's lookAt direction which IS NOT what I want.Hope now it is clear .

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  • Webcast: Leveraging Mobile And Social Commerce To Deliver A Complete Customer Experience

    - by Michael Hylton
      Mobile and social media are emerging as new channels for customers to interact and transact with brands. Mobile users demand experiences that are relevant and engaging and are designed with the capabilities and constraints of devices in mind. Just having a mobile app or mobile-specific website is not a long-term strategy. Brands must invest in an optimized experience, especially as mobile becomes critical to an overall digital commerce strategy.Debating the merits of using Facebook or not is missing the point when it comes to social media. True innovators are thinking beyond the social channel and are building programs that leverage Facebook data to drive conversions and engagement both on and off Facebook.  Learn how to be more strategic about mobile and social commerce in this informative editorial webcast.Attend this webcast and you will learn: How to leverage mobile and social touchpoints in digital commerce Why having a Facebook page or a mobile app is not enough The benefits of a consistent, personalized and relevant customer experience Strategies for integrating mobile and social into an overall digital commerce strategy Featured Speakers: Peter Sheldon, Senior Analyst, eBusiness & Channel Strategy Professionals, Forrester Research Brenna Johnson, Product Manager, Oracle Commerce Click here to register.

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  • Webcast: Leveraging Mobile And Social Commerce To Deliver A Complete Customer Experience

    - by Michael Hylton
      Mobile and social media are emerging as new channels for customers to interact and transact with brands. Mobile users demand experiences that are relevant and engaging and are designed with the capabilities and constraints of devices in mind. Just having a mobile app or mobile-specific website is not a long-term strategy. Brands must invest in an optimized experience, especially as mobile becomes critical to an overall digital commerce strategy.Debating the merits of using Facebook or not is missing the point when it comes to social media. True innovators are thinking beyond the social channel and are building programs that leverage Facebook data to drive conversions and engagement both on and off Facebook.  Learn how to be more strategic about mobile and social commerce in this informative editorial webcast.Attend this webcast and you will learn: How to leverage mobile and social touchpoints in digital commerce Why having a Facebook page or a mobile app is not enough The benefits of a consistent, personalized and relevant customer experience Strategies for integrating mobile and social into an overall digital commerce strategy Featured Speakers: Peter Sheldon, Senior Analyst, eBusiness & Channel Strategy Professionals, Forrester Research Brenna Johnson, Product Manager, Oracle Commerce Click here to register.

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  • links for 2011-01-07

    - by Bob Rhubart
    Enterprise Software Development with Java: GlassFish 3 vs. JBoss 6 - Is the Web Profile ready for the Enterprise? (tags: ping.fm) Bay Area Coherence Special Interest Group (BACSIG) Jan 20 The Jan 20 meeting of the Bay Area Coherence Special Interest Group (BACSIG) features presentations by Rob Lee (Coherence 3.6 Clustering Features), Rao Bhethanabotla (Efficient Management and Update of Coherence Clusters to Reduce Down Time), and Christer Fahlgren (How To Build a Coherence Practice). (tags: oracle otn coherence sig) Michael T. Dinh: VirtualBox Command Line "I have manually configured VirtualBox Host-Only Ethernet Adapter for static IP. However, the IP can change after reboot which affects connectivity with the Guest with static IP." - Michael T. Dinh (tags: oracle virtualization virtualbox) Michel Schildmeijer: Oracle WebLogic - Configuring DyeInjection Monitor "A fairly unknown tool within WLDF (WebLogic Diagnostic Framework) is the DyeInjection Monitor. With this monitor configured one can track a  user or client address within a WebLogic system." - Michel Schildmeijer (tags: oracle weblogic) David Butler: Master Data Management Implementation Styles "Oracle MDM Solutions provide strong data federation and integration capabilities which are key to enabling the use of the Confederated Hub as a possible architectural style approach." - David Butler (tags: oracle otn softwarearchitecture) Kenneth Downs: Can You Really Create A Business Logic Layer? "Don't be afraid to use the database for what it is good for, and leave the arguments about "where everything belongs" to those with too much time on their hands." - Kenneth Downs (tags: businesslogic database softwarearchitecture) IASA Perspectives Magazine - Fall 2010 Fall 2010 edition of International Association of Software Architects (IASA) Perspectives magazine: (tags: softwarearchitecture iasi entarch) Using the DB Adapter in Oracle SOA Suite: returning status information "In this tutorial I will show you an example of how how can implement this within the Oracle SOA Suite (and because the DB Adapter can also be used within the Oracle Service Bus, the principles also apply to implementing it within the OSB)." - Henk Jan van Wijk (tags: oracle otn soa soasuite database) 4th International SOA Symposium + 3rd International Cloud Symposium by Thomas Erl - call for presentations (SOA Partner Community Blog) The International SOA and Cloud Symposium brings together lessons learned and emerging topics from SOA and Cloud projects, practitioners and experts. The two-day conference agenda will be organized into several tracks. (tags: oracle otn soa cloud)

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  • Playing a Song causing WP7 to crash on phone, but not on emulator

    - by Michael Zehnich
    Hi there, I am trying to implement a song into a game that begins playing and continually loops on Windows Phone 7 via XNA 4.0. On the emulator, this works fine, however when deployed to a phone, it simply gives a black screen before going back to the home screen. Here is the rogue code in question, and commenting this code out makes the app run fine on the phone: // in the constructor fields private Song song; // in the LoadContent() method song = Content.Load<Song>("song"); // in the Update() method if (MediaPlayer.GameHasControl && MediaPlayer.State != MediaState.Playing) { MediaPlayer.Play(song); } The song file itself is a 2:53 long, 2.28mb .wma file at 106kbps bitrate. Again this works perfectly on emulator but does not run at all on phone. Thanks for any help you can provide!

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  • New Executive Q&As on Oracle's Social Services Solution

    - by michael.seback
    According to Calvin Tu, Senior Director Product Management, for Oracle Public Sector, "Government organizations are experiencing unprecedented demand for social services--but many are hampered by..." Read more about the strategy. "They're going to love the ability to automate the prescreening process and eligibility determination, thanks to a natural-language rules engine that..." says John Garrison, Oracle Vice President For CRM Public Sector. Read the rest of the story.

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  • Timeout Considerations for Solicit Response

    - by Michael Stephenson
    Background One of the clients I work with had been experiencing some issues for a while surrounding web service timeouts.  It's been a little challenging to work through the problems due to limitations in the diagnostic information available from one of the applications, but I learned some interesting things while troubleshooting the problem which don't seem to have been discussed much in the community so I thought I'd share my findings. In the scenario we have BizTalk trying to make calls to a .net web service which was exposed as a WSE 2 endpoint.  In the process BizTalk will try to make a large number of concurrent web service calls to the application, and the backend application has more than enough infrastructure and capability to handle the load. We have configured the <ConnectionManagement> section of the BizTalk configuration file to support up to 100 concurrent connections from each of our 2 BizTalk send servers to the web servers of the application. The problem we were facing was that the BizTalk side was reporting a significant number of timeouts when calling the web service.   One of the biggest issues was the challenge of being able to correlate a message from BizTalk to the IIS log in the .net application and the custom logs in the application especially when there was a fairly large number of servers hosting the web services.  However the key moment came when we were able to identify a specific call which had taken 40 seconds to execute on the server (yes a long time I know but that's a different story!).  Anyway we were able to identify that this had timed out on the BizTalk side.  Based on the normal 2 minute timeout we knew something unexpected was going on. From here I decided to do some experimentation and I wanted to start outside of BizTalk because my hunch was this was not a BizTalk behaviour but something which was being highlighted by BizTalk because of our large load.     Server-side - Sample Web Service To begin with I created a sample web service.  Nothing special just a vanilla asmx web service hosted in IIS6 on Windows 2003 Standard Edition.  The web service is just a hello world style web service as shown in the below picture.  The only key feature is that the server side web method has a 30 second sleep in it and will trace out some information before and after the thread is set to sleep.      In the configuration for this web service there again is nothing special it's pretty much the most plain simple web service you could build. Client-Side To begin looking at what was happening with our example I created a number of different ways to consume the web service. SoapHttpClientProtocol Example I created a small application which would use a normal proxy generated to call the web service.  It would iterate around a loop and make calls using the begin/end methods so I can do this asynchronously.  I would do a loop of 20 calls with the ConnectionManager configuration section supporting only 5 concurrent connections to the server.     <connectionManagement> <remove address="*"/> <add address = "*" maxconnection = "12" /> <add address = "http://<ServerName>" maxconnection = "5" />                         </connectionManagement> </system.net>     The below picture shows an example of the service calling code, key points are: I have configured the timeout of 40 seconds for the proxy I am using the asynchronous methods on the proxy to call the web service         The Test I would run the client and execute 21 calls to the web service.   The Results  Below is the client side trace showing what's happening on the client. In the below diagram is the web service side trace showing what's happening on the server Some observations on the results are: All of the calls were successful from the clients perspective You could see the next call starting on the server as soon as the previous one had completed Calls took significantly longer than 40 seconds from the start of our call to the return. In fact call 20 took 2 minutes and 30 seconds from the perspective of my code to execute even though I had set the timeout to 40 seconds     WSE 2 Sample In the second example I used the exact same code to call the web service again with a single exception that I modified the web service proxy to derive from WebServiceClient protocol which is part of WSE 2 (using SP3).  The below picture shows the basic code and the key points are: I have configured the timeout of 40 seconds for the proxy I am using the asynchronous methods on the proxy to call the web service        The Test This test would execute 21 calls from the client to the web service.   The Results  The below trace is from the client side: The below trace is from the server side:   Some observations on the trace results for this scenario are: With call 4 if you look at the server side trace it did not start executing on the server for a number of seconds after the other 4 initial calls which were accepted by the server. I re-ran the test and this happened a couple of times and not on most others so at this point I'm just putting this down to something unexpected happening on the development machine and we will leave this observation out of scope of this article. You can see that the client side trace statement executed almost immediately in all cases All calls after the initial few calls would timeout On the client side the calls that did timeout; timed out in a longer duration than the 40 seconds we set as the timeout You can see that as calls were completing on the server the next calls were starting to come through The calls that timed out on the client did actually connect to the server and their server side execution completed successfully     Elaboration on the findings Based on the above observations I have drawn the below sequence diagram to illustrate conceptually what is happening.  Everything except the final web service object is on the client side of the call. In the diagram below I've put two notes on the Web Service Proxy to show the two different places where the different base classes seem to start their timeout counters. From the earlier samples we can work out that the timeout counter for the WSE web service proxy starts before the one for the SoapHttpClientProtocol proxy and the WSE one includes the time to get a connection from the pool; whereas the Soap proxy timeout just covers the method execution. One interesting observation is if we rerun the above sample and increase the number of calls from 21 to 100,000 then for the WSE sample we will see a similar pattern where everything after the first few calls will timeout on the client as soon as it makes a connection to the server whereas the soap proxy will happily plug away and process all of the calls without a single timeout. I have actually set the sample running overnight and this did happen. At this point you are probably thinking the same thoughts I was at the time about the differences in behaviour and which is right and why are they different? I'm not sure there is a definitive answer to this in the documentation, or at least not that I could find! I think you just have to consider that they are different and they could have different effects depending on your messaging solution. In lots of situations this is just not an issue as your concurrent requests doesn't get to the situation where you end up throttling the web service calls on the client side, however this is definitely more common with an integration broker such as BizTalk where you often have high throughput requirements.  Some of the considerations you should make Based on this behaviour you should be aware of the following: In a .net application if you are making lots of concurrent web service calls from an application in an asynchronous manner your user may thing they are experiencing poor performance but you think your web service is working well. The problem could be that the client will have a default of 2 connections to remote servers so you should bear this in mind When you are developing a BizTalk solution or a .net solution with the WSE 2 stack you may experience timeouts under load and throttling the number of connections using the max connections element in the configuration file will not help you For an application using WSE2 or SoapHttpClientProtocol an expired timeout will not throw an error until after a connection to the server has been made so you should consider this in your transaction and durability patterns     Our Work Around In the short term for our specific scenario we know that we can handle this by just increasing our timeout value.  There is only a specific small window when we get lots of concurrent traffic that causes this scenario so we should be able to increase the timeout to take into consideration the additional client side wait, and on the odd occasion where we do get a timeout the BizTalk send port retry will handle this. What was causing our original problem was that for that short window we were getting a lot of retries which significantly increased the load on our send servers and highlighted the issue.  Longer Term Solution As a longer term solution this really gives us more ammunition to argue a migration to WCF. The application we are calling has some factors which limit the protocols we can use but with WCF we would have more control on the various timeout options because in WCF you can configure specific parts of the timeout. Summary I've had this blog post on my to do list for ages but hopefully it will be useful to some people to just understand this behaviour and to possibly help you with some performance issues you may have. I do not believe there is too much in the way of documentation particularly around WSE2 and ASMX in this area so again another bit of ammunition for migrating to WCF. I'll try to do a follow up post with the sample for WCF to show how this changes things.

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  • Do programmers at non-software companies need the same things as at software companies?

    - by Michael
    There is a lot of evidence that things like offices, multiple screens, administration rights of your own computer, and being allowed whatever software you want is great for productivity while developing. However, the studies I've seen tend toward companies that sell software. Therefore, keeping the programmers productive is paramount to the company's profitability. However, at companies that produce software simply to support their primary function, programming is merely a support role. Do the same rules apply at a company that only uses the software they produce to support their business, and a lot of a programmer's work is maintainence?

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  • JavaScript function to Redirects parent of IFrame to specified URL

    - by Michael Freidgeim
    /// <summary>    /// Redirects parent of IFrame to specified URL    /// If current page doesn't have parent, redirect itself    /// </summary>    /// <param name="page"></param>    /// <param name="url"></param>    public static void NavigateParentToUrl(Page page, string url)    {     String script = @" try { var sUrl='" + url + @"'; if (self.parent.frames.length != 0)     self.parent.location=sUrl; else   self.location = sUrl; } catch (Exception) {} ";     page.ClientScript.RegisterStartupScript(TypeForClientScript(), MethodBase.GetCurrentMethod().Name, script, true);    }    /// <summary>

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  • T-SQL Tuesday - IO capacity planning

    - by Michael Zilberstein
    This post is my contribution to Adam Machanic's T-SQL Tuesday #004 , hosted this time by Mike Walsh . Being applicative DBA, I usually don't take part in discussions which storage to buy or how to configure it. My interaction with IO is usually via PerfMon. When somebody calls me asking why everything is suddenly so slow on database server, "disk queue length" or "average seconds per transfer" counters provide an overwhelming answer in 60-70% of such cases. Sometimes it can be...(read more)

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  • Neuberger Berman Defines CRM Strategy In Asset Management

    - by michael.seback
    Neuberger Berman Defines Front Office Strategy for the New Firm Neuberger Berman is a majority employee-owned independent asset management firm with a heritage dating back to 1939. It provides a range of investment options, wealth planning services, and advice to meet individual needs. It also offers a broad range of financial capabilities and specializes in developing innovative and customized investment solutions for institutions. ... "The Insight team's analysis was critical to helping us assess the strengths and weaknesses of our Siebel implementation. It helped us to come up with our strategic plan for using customer relationship management and business intelligence capabilities." - Roxana Feldmann, Senior Vice President Technology ...Read more.

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  • Apache on Mac Mavericks issue [migrated]

    - by Michael
    Trying to run Apache so that I can create a testing server on my mac.When I start apache it starts, but it doesn't run (no connection to local host. Ill upload the unix,you'll see that after starting there is no processes, and I did a check to show you what was running on my port 80... I don't entirely know that means. Michaels-MacBook-Pro-3:~ michaelramos$ sudo apachectl start Michaels-MacBook-Pro-3:~ michaelramos$ ps aux | grep httpd michaelramos 348 0.0 0.0 2442000 624 s000 S+ 8:51AM 0:00.00 grep httpd Michaels-MacBook-Pro-3:~ michaelramos$ sudo apachectl start org.apache.httpd: Already loaded Michaels-MacBook-Pro-3:~ michaelramos$ sudo lsof -i ':80' COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAME ocspd 96 root 18u IPv4 0x8402f926599c58df 0t0 TCP dhcp-92-67.radford.edu:49267->108.162.232.196:http (ESTABLISHED) ocspd 96 root 20u IPv4 0x8402f926599c58df 0t0 TCP dhcp-92-67.radford.edu:49267->108.162.232.196:http (ESTABLISHED) ocspd 96 root 21u IPv4 0x8402f926599c50f7 0t0 TCP dhcp-92-67.radford.edu:49268->108.162.232.206:http (ESTABLISHED) ocspd 96 root 23u IPv4 0x8402f926599c50f7 0t0 TCP dhcp-92-67.radford.edu:49268->108.162.232.206:http (ESTABLISHED)

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  • Going Direct to Consumer in Consumer Goods – Live Webcast April 12

    - by Michael Seback
    Going Direct to Consumer is top of mind with executives in the Consumer Goods (CG) industry today.   Join our live webcast on Thursday, April 12 to learn what CG companies worldwide are thinking as they deploy their direct-to-consumer strategies in an effort to better engage with today’s empowered consumer. Hear Jon Copestake, Chief Consumer Goods Analyst of the Economist Intelligence Unit and Oracle to discuss the findings and industry trends. Some key findings include: Pushing traditional media through new media channels is not enough to reach today’s more plugged in, product-savvy consumer CG companies are experimenting with new ways to establish and enhance direct, two-way relationships with their target consumers across multiple channels Survey respondents and other CG executives see their nascent e-commerce efforts as complimentary to, not competing with, existing retail channels. Register to attend on April 12, 8:00 a.m. PT / 11:00 p.m. ET  

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  • BizTalk Testing Series - The xpath Function

    - by Michael Stephenson
    Background While the xpath function in a BizTalk orchestration is a very powerful feature I have often come across the situation where someone has hard coded an xpath expression in an orchestration. If you have read some of my previous posts about testing I've tried to get across the general theme like test-driven or test-assisted development approaches where the underlying principle is that your building up your solution of small well tested units that are put together and the resulting solution is usually quite robust. You will be finding more bugs within your unit tests and fewer outside of your team. The thing I don't like about the xpath functions usual usage is when you come across an orchestration which has something like the below snippet in an expression or assign shape: string result = xpath(myMessage,"string(//Order/OrderItem/ProductName)"); My main issue with this is that the xpath statement is hard coded in the orchestration and you don't really know it works until you are running the orchestration. Some of the problems I think you end up with are: You waste time with lengthy debugging of the orchestration when your statement isn't working You might not know the function isn't working quite as expected because the testable unit around it is big You are much more open to regression issues if your schema changes     Approach to Testing The technique I usually follow is to hold the xpath statement as a constant in a helper class or to format a constant with a helper function to get the actual xpath statement. It is then used by the orchestration like follows. string result = xpath(myMessage, MyHelperClass.ProductNameXPathStatement); This means that because the xpath statement is available outside of the orchestration it now becomes testable in its own right. This means: I can test it in its own right I'm less likely to waste time tracking down problems caused by an error in the statement I can reduce the risk or regression issuess I'm now able to implement some testing around my xpath statements which usually are something like the following:    The test will use a sample xml file The sample will be validated against the schema The test will execute the xpath statement and then check the results are as expected     Walk-through BizTalk uses the XPathNavigator internally behind the xpath function to implement the queries you will usually use using the navigators select or evaluate functions. In the sample (link at bottom) I have a small solution which contains a schema from which I have generated a sample instance. I will then use this instance as the basis for my tests.     In the below diagram you can see the helper class which I've encapsulated my xpath expressions in, and some helper functions which will format the expression in the case of a repeating node which would want to inject an index into the xpath query.             I have then created a test class which has some functions to execute some queries against my sample xml file. An example of this is below.         In the test class I have a couple of helper functions which will execute the xpath expressions in a similar way to BizTalk. You could have a proper helper class to do this if you wanted.         You can see now in the BizTalk expression editor I can use these functions alongside the xpath function.         Conclusion I hope you can see with very little effort you can make your life much easier by testing xpath statements outside of an orchestration rather than using them directly hard coded into the orchestration.     This can also save you lots of pain longer term because your build should break if your schema changes unexpectedly causing these xpath tests to fail where as your tests around the orchestration will be more difficult to troubleshoot and workout the cause of the problem.     Sample Link The sample is available from the following link: http://code.msdn.microsoft.com/testbtsxpathfunction     Other Tools On the subject of using the xpath function, if you don't already use it the below tool is very useful for creating your xpath statements (thanks BizBert) http://www.bizbert.com/bizbert/2007/11/30/XPath+The+Hidden+Language+Of+BizTalk.aspx

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  • How do I install Sublime Text 2?

    - by Michael Gruber
    I installed Sublime Text 2 on 12.04 as per this tutorial. However I don't have adequate permissions when launching the program from the Unity launcher. For example I cannot install packages, or if I add a folder to the sidebar when I close Sublime and reopen, the folder is no longer listed. If I run sudo sublime in the terminal all changes remain after closing. I've tried chown-ing the Sublime Text 2 folder in usr/lib sudo chown -R mylogin:mylogin /usr/lib/"Sublime Text 2" but this seemed to have no effect.

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  • Java Spotlight Episode 102: Freescale on Embedded Java and Java Embedded @ JavaOne

    - by Roger Brinkley
    An interview with Michael O'Donnell of Freescale on Embedded Java and Embedded Java @ JavaOne. Part of this podcast was recorded live at the JavaOne 2012 Glassfish Party at the Thirsty Bear. Right-click or Control-click to download this MP3 file. You can also subscribe to the Java Spotlight Podcast Feed to get the latest podcast automatically. If you use iTunes you can open iTunes and subscribe with this link:  Java Spotlight Podcast in iTunes. Show Notes News Oracle Java ME Embedded 3.2 Java Embedded Server 7.0 Events Oct 3-4, Java Embedded @ JavaONE, San Francisco Oct 15-17, JAX London Oct 30-Nov 1, Arm TechCon, Santa Clara Oct 22-23, Freescale Technology Forum - Japan, Tokyo Oct 31, JFall, Netherlands Nov 2-3, JMagreb, Morocco Nov 13-17, Devoxx, Belgium Feature InterviewFreescale is the global leader in embedded processing solutions, advancing the automotive, consumer, industrial and networking markets. From microprocessors and microcontrollers to sensors, analog ICs and connectivity – our technologies are the foundation to the innovations that make our world greener, safer, healthier and more connected. Michael O'Donnell, is the Director of Software Ecosystem Alliances. The upcoming Freescale Technology Forum - Japan in Tokyo, Japan is an excellent way for developers to learn more about Freescale and Java. What’s Cool Glassfish Party - 6th year Geek Bike Ride

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  • Humerous Word 2010 "feature"?

    - by Michael Stephenson
    Im just sitting on the train to work and had a funny experience with word 2010 that I thought id share. Im writing a document and all of a sudden like usually happens the train gets a little bit bumpy.  Word decides it doesnt like this (maybe it prefers to fly?).  Anyway to show its dissatisfaction with the journey it starts adding new rows to my table in the document all by itself. 5 pages of rows later I still cant workout how to stop itso have to kill word. Thank you autosave

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