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  • What's new in the RightNow November 2012 release?

    - by Richard Lefebvre
    What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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  • System.Data.SQLite

    - by csharp-source.net
    System.Data.SQLite is an enhanced version of the original SQLite database engine. It is a complete drop-in replacement for the original sqlite3.dll (you can even rename it to sqlite3.dll). It has no linker dependency on the .NET runtime so it can be distributed independently of .NET, yet embedded in the binary is a complete ADO.NET 2.0 provider for full managed development.

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  • Why Content Should Be King of Your Business' Website

    You've no doubt heard that "content is king" on websites, but do you really know why? If your business website doesn't give visitors good, solid information they're going to leave your site and go to the next site that came up in their search engine results looking for the information you didn't provide. If they find it at your competitor's site, she'll probably get their business.

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  • ANGLE wined3d in reverse

    <b>Wine-Reviews:</b> "Were happy to announce a new open source project called Almost Native Graphics Layer Engine, or ANGLE for short. The goal of ANGLE is to layer WebGLs subset of the OpenGL ES 2.0 API over DirectX 9.0c API calls."

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  • SQL SERVER – Weekly Series – Memory Lane – #052

    - by Pinal Dave
    Let us continue with the final episode of the Memory Lane Series. Here is the list of selected articles of SQLAuthority.com across all these years. Instead of just listing all the articles I have selected a few of my most favorite articles and have listed them here with additional notes below it. Let me know which one of the following is your favorite article from memory lane. 2007 Set Server Level FILLFACTOR Using T-SQL Script Specifies a percentage that indicates how full the Database Engine should make the leaf level of each index page during index creation or alteration. fillfactor must be an integer value from 1 to 100. The default is 0. Limitation of Online Index Rebuld Operation Online operation means when online operations are happening in the database are in normal operational condition, the processes which are participating in online operations does not require exclusive access to the database. Get Permissions of My Username / Userlogin on Server / Database A few days ago, I was invited to one of the largest database company. I was asked to review database schema and propose changes to it. There was special username or user logic was created for me, so I can review their database. I was very much interested to know what kind of permissions I was assigned per server level and database level. I did not feel like asking Sr. DBA the question about permissions. Simple Example of WHILE Loop With CONTINUE and BREAK Keywords This question is one of those questions which is very simple and most of the users get it correct, however few users find it confusing for the first time. I have tried to explain the usage of simple WHILE loop in the first example. BREAK keyword will exit the stop the while loop and control is moved to the next statement after the while loop. CONTINUE keyword skips all the statement after its execution and control is sent to the first statement of while loop. Forced Parameterization and Simple Parameterization – T-SQL and SSMS When the PARAMETERIZATION option is set to FORCED, any literal value that appears in a SELECT, INSERT, UPDATE or DELETE statement is converted to a parameter during query compilation. When the PARAMETERIZATION database option is SET to SIMPLE, the SQL Server query optimizer may choose to parameterize the queries. 2008 Transaction and Local Variables – Swap Variables – Update All At Once Concept Summary : Transaction have no effect over memory variables. When UPDATE statement is applied over any table (physical or memory) all the updates are applied at one time together when the statement is committed. First of all I suggest that you read the article listed above about the effect of transaction on local variant. As seen there local variables are independent of any transaction effect. Simulate INNER JOIN using LEFT JOIN statement – Performance Analysis Just a day ago, while I was working with JOINs I find one interesting observation, which has prompted me to create following example. Before we continue further let me make very clear that INNER JOIN should be used where it cannot be used and simulating INNER JOIN using any other JOINs will degrade the performance. If there are scopes to convert any OUTER JOIN to INNER JOIN it should be done with priority. 2009 Introduction to Business Intelligence – Important Terms & Definitions Business intelligence (BI) is a broad category of application programs and technologies for gathering, storing, analyzing, and providing access to data from various data sources, thus providing enterprise users with reliable and timely information and analysis for improved decision making. Difference Between Candidate Keys and Primary Key Candidate Key – A Candidate Key can be any column or a combination of columns that can qualify as unique key in database. There can be multiple Candidate Keys in one table. Each Candidate Key can qualify as Primary Key. Primary Key – A Primary Key is a column or a combination of columns that uniquely identify a record. Only one Candidate Key can be Primary Key. 2010 Taking Multiple Backup of Database in Single Command – Mirrored Database Backup I recently had a very interesting experience. In one of my recent consultancy works, I was told by our client that they are going to take the backup of the database and will also a copy of it at the same time. I expressed that it was surely possible if they were going to use a mirror command. In addition, they told me that whenever they take two copies of the database, the size of the database, is always reduced. Now this was something not clear to me, I said it was not possible and so I asked them to show me the script. Corrupted Backup File and Unsuccessful Restore The CTO, who was also present at the location, got very upset with this situation. He then asked when the last successful restore test was done. As expected, the answer was NEVER.There were no successful restore tests done before. During that time, I was present and I could clearly see the stress, confusion, carelessness and anger around me. I did not appreciate the feeling and I was pretty sure that no one in there wanted the atmosphere like me. 2011 TRACEWRITE – Wait Type – Wait Related to Buffer and Resolution SQL Trace is a SQL Server database engine technology which monitors specific events generated when various actions occur in the database engine. When any event is fired it goes through various stages as well various routes. One of the routes is Trace I/O Provider, which sends data to its final destination either as a file or rowset. DATEDIFF – Accuracy of Various Dateparts If you want to have accuracy in seconds, you need to use a different approach. In the first example, the accurate method is to find the number of seconds first and then divide it by 60 to convert it in minutes. Dedicated Access Control for SQL Server Express Edition http://www.youtube.com/watch?v=1k00z82u4OI Book Signing at SQLPASS 2012 Who I Am And How I Got Here – True Story as Blog Post If there was a shortcut to success – I want to know. I learnt SQL Server hard way and I am still learning. There are so many things, I have to learn. There is not enough time to learn everything which we want to learn. I am constantly working on it every day. I welcome you to join my journey as well. Please join me in my journey to learn SQL Server – more the merrier. Vacation, Travel and Study – A New Concept Even those who have advanced degrees and went to college for years, or even decades, find studying hard.  There is a difference between studying for a career and studying for a certification.  At least to get a degree there is a variety of subjects, with labs, exams, and practice problems to make things more interesting. Order By Numeric Values Formatted as String We have a table which has a column containing alphanumeric data. The data always has first as an integer and later part as a string. The business need is to order the data based on the first part of the alphanumeric data which is an integer. Now the problem is that no matter how we use ORDER BY the result is not produced as expected. Let us understand this with an example. Resolving SQL Server Connection Errors – SQL in Sixty Seconds #030 – Video One of the most famous errors related to SQL Server is about connecting to SQL Server itself. Here is how it goes, most of the time developers have worked with SQL Server and knows pretty much every error which they face during development language. However, hardly they install fresh SQL Server. As the installation of the SQL Server is a rare occasion unless you are a DBA who is responsible for such an instance – the error faced during installations are pretty rare as well. http://www.youtube.com/watch?v=1k00z82u4OI Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Memory Lane, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Using DMAIC Methodology to Enhance Information Portals

    Discover how to enhance your website's revenue and traffic from an end-to-end perspective by applying DMAIC (Six Sigma) methodology to your website. Learn about the key metrics, fundamentals of SEO (Search Engine Optimization) and Ad Words, and how to increase your site traffic all in one place.

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  • Last day of early bird for PowerPivot Workshop in Dublin #ppws

    - by Marco Russo (SQLBI)
    The early bird discount for the PowerPivot Workshop in Dublin will expire today, Friday 11 March. There is also an upcoming workshop in Copenhagen (March 21-22, 2011) and a PowerPivot workshop in Zurich on April 4-5, 2011. I and Alberto are preparing new material in these days: something will integrate the workshop, other will be useful useful for future blog posts. We are discovering many new areas where the Vertipaq engine is really interesting for doing jobs he was probably not tought for! More...(read more)

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  • Tools to simulate mobile devices on a desktop to test websites

    - by Kris
    Are there any good tools that can be run on desktop machines (Windows or Linux) that can simulate a mobile device, preferably with some options as to screen size and mobile browser (user agent if not full render engine). I know it is never going to be perfect (especially without an actual touchscreen), but having a tool on our development machines to do what testing we can that way would be very useful.

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  • Role of systems in entity systems architecture

    - by bio595
    I've been reading a lot about entity components and systems and have thought that the idea of an entity just being an ID is quite interesting. However I don't know how this completely works with the components aspect or the systems aspect. A component is just a data object managed by some relevant system. A collision system uses some BoundsComponent together with a spatial data structure to determine if collisions have happened. All good so far, but what if multiple systems need access to the same component? Where should the data live? An input system could modify an entities BoundsComponent, but the physics system(s) need access to the same component as does some rendering system. Also, how are entities constructed? One of the advantages I've read so much about is flexibility in entity construction. Are systems intrinsically tied to a component? If I want to introduce some new component, do I also have to introduce a new system or modify an existing one? Another thing that I've read often is that the 'type' of an entity is inferred by what components it has. If my entity is just an id how can I know that my robot entity needs to be moved or rendered and thus modified by some system? Sorry for the long post (or at least it seems so from my phone screen)!

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  • Good Guy Vs. Bad Guy In SEO

    Search Engine Optimization, or simply called SEO, involves the use of many techniques and methods. However, like many other Internet marketing techniques, SEO is also known for its malicious or unort... [Author: Margarette Mcbride - Web Design and Development - May 02, 2010]

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  • Suggestions for implementing a dynamic 2D level

    - by Wouter
    I am working on a game that needs a level that is completely generated. Currently my approach is to draw textures for the levels pixel by pixel during the game (in XNA with SpriteBatch). This is too intensive unfortunately. The game has frame drops even when I only draw 1 level texture each draw cycle. Here is an example of the current prototype. It is a simple sidescroller with the avatar swimming through a cave. The shape of this cave will alter throughout the level (textures and physics collision shapes). You can clearly see the boundaries of the level tiles in the screenshot below. These are generated just before they move into camera view. For inspiration I looked at PixelJunk Shooter 2. These levels are obviously not generated, but some of the levels have movement. How do you guys think they implemented it? My guess is that the level and other objects in the game are actually flat 3d models, but I am not sure..

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  • Link Building - Is it Still King?

    Link Building is one of those things every webmaster or internet marketer needs to do. It's an on going task but as the article will explain not all links are equal and the search engine much prefer Quality over Quantity. So before you continue building back links to your sites have a read of these points and save more time, effort and cash.

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  • Why deny access to website for msnbot/bingbot?

    - by Quandary
    I've seen quite a lot of tutorials that recommend you to ban user agents containing the strings libwww-perl and msnbot. I understand why one would ban libwww-perl, it's mainly if not only used for hacking and spamming. But why are there so many sites recommending to ban msnbot/bingbot? Since it's a search engine, even if only with a marginal market share, I would except one would want this bot to crawl one's sites. What is it that msnbot does that makes people ban it?

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  • Few Steps For Making Your Website SEO Friendly

    Currently going by the dynamics of the internet every web designer of class is expected to be acquainted with or have a basic working knowledge of search engine optimization tools. Web promotion as an optimization tool for enhancing increased traffic to a given site is one skill web designers just like online marketers require in their respective fields to conquer the market.

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  • Webmasters Out of Control

    I've written about this topic before and it is one of my pet hates, small business owners who pay webmasters to build web sites for them and then are never given access to the files or the "engine room" of the site to be able to make on page SEO changes and more importantly get the site better rankings on search engines such as Google. SEO is not set and forget, because you need to constantly make changes and massage pages on your site.

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  • Why are SW engineering interviews disproportionately difficult?

    - by stackoverflowuser2010
    First, some background on me. I have a PhD in CS and have had jobs both as a software engineer and as an R&D research scientist, both at Very Large Corporations You Know Very Well. I recently changed jobs and interviewed for both types of jobs (as I have done in the past). My observation: SW engineer job interviews are way, way disproportionately more difficult than CS researcher job interviews, but the researcher job is higher paying, more competitive, more rewarding, more interesting, and has a higher upside. Here's a typical interview loop for researcher: Phone interview to see if my research is in alignment with the lab's researcher In-person, give presentation on my recent research for one hour (which represents maybe 9 month's worth of work), answer questions In-person one-on-one interviews with about 5 researchers, where they ask me very reasonable questions on my work/publications/patents, including: technical questions, where my work fits into related work, and how I can extend my work to new areas Here's a typical interview loop for SW engineer: Phone interview where I'm asked algorithm questions and maybe do some coding. Pretty standard. In-person interviews at the whiteboard where they drill the F*** out of you on esoteric C++ minutia (e.g. how does a polymorphic virtual function call work), algorithms (make all-pairs-shortest-path algorithm work for 1B vertices), system design (design a database load balancer), etc. This goes on for six or seven interviews. Ridiculous. Why would anyone be willing to put up with this? What is the point of asking about C++ trivia or writing code to prove yourself? Why not make the SE interview more like the researcher interview where you give a talk about what you've done? How are technical job interviews for other fields, like physics, chemistry, civil engineering, mechanical engineering?

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  • Per-vertex animation with VBOs: VBO per character or VBO per animation?

    - by charstar
    Goal To leverage the richness of well vetted animation tools such as Blender to do the heavy lifting for a small but rich set of animations. I am aware of additive pose blending like that from Naughty Dog and similar techniques but I would prefer to expend a little RAM/VRAM to avoid implementing a thesis-ready pose solver. I would also like to avoid implementing a key-frame + interpolation curve solver (reinventing Blender vertex groups and IPOs), if possible. Scenario Meshes are animated using either skeletons (skinned animation) or some form of morph targets (i.e. per-vertex key frames). However, in either case, the animations are known in full at load-time, that is, there is no physics, IK solving, or any other form of in-game pose solving. The number of character actions (animations) will be limited but rich (hand-animated). There may be multiple characters using a each mesh and its animations simultaneously in-game (they will likely be at different frames of the same animation at the same time). Assume color and texture coordinate buffers are static. Current Considerations Much like a non-shader-powered pose solver, create a VBO for each character and copy vertex and normal data to each VBO on each frame (VBO in STREAMING). Create one VBO for each animation where each frame (interleaved vertex and normal data) is concatenated onto the VBO. Then each character simply has a buffer pointer offset based on its current animation frame (e.g. pointer offset = (numVertices+numNormals)*frameNumber). (VBO in STATIC) Known Trade-Offs In 1 above: Each VBO would be small but there would be many VBOs and therefore lots of buffer binding and vertex copying each frame. Both client and pipeline intensive. In 2 above: There would be few VBOs therefore insignificant buffer binding and no vertex data getting jammed down the pipe each frame, but each VBO would be quite large. Are there any pitfalls to number 2 (aside from finite memory)? I've found a lot of information on what you can do, but no real best practices. Are there other considerations or methods that I am missing?

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  • Hire the Right SEO Consultant

    Hiring the right SEO services in Orlando to do an effective search engine optimization campaign for a website is definitely a good idea if a person or company doesn't have any promising online presence. It may be the best idea if you as the owner of the website don't know the right ways to optimize the site.

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  • Le CRYENGINE disponible sur Steam, le moteur de jeux accessible sous forme d'abonnement

    Le CRYENGINE maintenant disponible sur Steam, pour 9,90 €Comme cela avait été annoncé durant la Game Developers Conference 2014, Crytek suit la voie de Epic Games et rend disponible son moteur, le CRYENGINE, sous la forme d'un abonnement. Celui-ci s'élève à 9,90 € par mois mais contrairement à l'Unreal Engine 4, Crytek ne demande aucune royalties pour celui-ci. Le moteur est disponible sur Steam et uniquement sur celui-ci. Le vice président commercial de Valve a déclaré : ...

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  • Finding the normals of an oriented bounding box?

    - by Milo
    Here is my problem. I'm working on the physics for my 2D game. All objects are oriented bounding boxes (OBB) based on the separate axis theorem. In order to do collision resolution, I need to be able to get an object out out of the object it is penetrating. To do this I need to find the normal of the face(s) that the other OBB is touching. Example: The small red OBB is a car lets say, and the big OBB is a static building. I need to determine the unit vector that is the normal of the building edge(s) the car is penetrating to get the car out of there. Here are my questions: How do I determine which edges the car is penetrating. I know how to determine the normal of an edge, but how do I know if I need (-dy, dx) or (dy, -dx)? In the case I'm demonstrating the car is penetrating 2 edges, which edge(s) do I use to get it out? Answers or help with any or all of these is greatly appreciated. Thank you

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  • Blender multiple animations and Collada export

    - by Morgan Bengtsson
    Say I have a simple mesh in Blender, with two keyframes, like so: Then, another animation for the same mesh, also with two keyframes: Theese animations worke fine in Blender and I can switch between them in the Dopesheet, where they are called "actions": The problem arises, when i try to export this to the Collada format, for use in my game engine. The only animation/action that seems to be carried over, is the one currently associated to the mesh. Is it possible to export multiple animations/actions for the same mesh, to the Collada format?

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  • How to Become a SEO King

    Ask most people involved in search engine optimisation (SEO) and they will tell you that their line of work is a demanding but rewarding job. It is demanding not only because of the pressure to show results but also because of the nature of the job itself. For people who only have moderate interest in SEO, it may look boring.

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  • SEO & SEM Long Tail Keyword Marketing Strategy

    Long tail marketing strategies for SEO & SEM often return higher conversion rates by up to 200% as compared to short tail generic keyword terms. These long tail keyword terms can be extremely profitable for SEM (search engine marketing) in terms of lower cost or bid for keywords and larger returns on pay per click investment.

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