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• EMEA Oracle PartnerNetwork Days - Virtual Event

  - by [email protected]

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• 3D Display Issue When Using Latest Java Runtime Versions - Patch now available...

  - by [email protected]

  Typically I focus my blog posts on Support process topics, and reserve most of the technical topics for the Support newsletter. This topic, however, warrants a quick mention in the blog since I know it's been affecting many users recently. For customers using the Client/Server Deployment of AutoVue, users that had upgraded their client Java Runtime Environment (JRE) to version 1.6.0_19 or later suddenly noticed that their 3D files were opening blank in AutoVue. This issue was due to a change in JRE version 1.6.0_19, and the AutoVue team now offers a patch to address the issue in AutoVue version 20.0.0. The patch number is 10268316, is available through the My Oracle Support portal, and is described further in KM Note 1104821.1. We'll mention it again in our next Support newsletter, and the AutoVue team will target to roll the same fix into the next available release of the product.

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• Coherence Warnings in WLS

  - by john.graves(at)oracle.com

  With 11g (10.3.4 WLS), coherence is now built into many applications.  I’ve been noticing errors in my OSB logs like these:####<10/03/2011 10:45:40 AM EST> <Warning> <Coherence> <osb-jeos> <osb_server1> <Logger@324239121 3.6.0.4> <<anonymous>> <> <583c1 0bfdbd326ba:-8c38159:12e9d02c829:-8000-0000000000000003> <1299714340643> <BEA-000000> <Oracle Coherence 3.6.0.4 (member=n/a): Unic astUdpSocket failed to set receive buffer size to 714 packets (1023KB); actual size is 12%, 89 packets (127KB). Consult your OS do cumentation regarding increasing the maximum socket buffer size. Proceeding with the actual value may cause sub-optimal performanc e.> ####<10/03/2011 10:45:40 AM EST> <Warning> <Coherence> <osb-jeos> <osb_server1> <Logger@324239121 3.6.0.4> <<anonymous>> <> <583c1 0bfdbd326ba:-8c38159:12e9d02c829:-8000-0000000000000003> <1299714340650> <BEA-000000> <Oracle Coherence 3.6.0.4 (member=n/a): Pref erredUnicastUdpSocket failed to set receive buffer size to 1428 packets (1.99MB); actual size is 6%, 89 packets (127KB). Consult y our OS documentation regarding increasing the maximum socket buffer size. Proceeding with the actual value may cause sub-optimal p erformance.> ####<10/03/2011 10:45:40 AM EST> <Warning> <Coherence> <osb-jeos> <osb_server1> <Logger@324239121 3.6.0.4> <<anonymous>> <> <583c1 0bfdbd326ba:-8c38159:12e9d02c829:-8000-0000000000000003> <1299714340659> <BEA-000000> <Oracle Coherence 3.6.0.4 (member=n/a): Mult icastUdpSocket failed to set receive buffer size to 714 packets (1023KB); actual size is 12%, 89 packets (127KB). Consult your OS documentation regarding increasing the maximum socket buffer size. Proceeding with the actual value may cause sub-optimal performa nce.> I was able to “fix” this on my ubuntu system by adding the following lines to the /etc/sysctl.conf file:# Setup networking for coherence # maximum receive socket buffer size, default 131071 net.core.rmem_max = 2000000 # maximum send socket buffer size, default 131071 net.core.wmem_max = 1000000 # default receive socket buffer size, default 65535 net.core.rmem_default = 2524287 # default send socket buffer size, default 65535 net.core.wmem_default = 2524287 .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; }   .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; }

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• Spotlight: How Scandinavia's Largest Nuclear Power Plant Increased Productivity and Reduced Costs wi

  - by [email protected]

  Ringhals nuclear power plant, which is part of the Vattenfall Group, is located about 60 km south-west of the beautiful coastal city of Gothenburg in Sweden. A deep concern to reduce environmental impact coupled with an effort to increase plant safety and operational efficiency have led to a recent surge in investments and initiatives around plant modification and plant optimization at Ringhals. A multitude of challenges were faced by the users in various groups that were involved in these projects. First, it was very difficult for users to easily access complex and layered asset and engineering information, which was critical to increased productivity and completing projects on time. Moreover, the 20 or so different solutions that were being used to view various document formats, not only resulted in collaboration complexity but also escalated IT administration costs and woes. Finally, there was a considerable non-engineering community comprising non-CAD specialists that needed easy access to plant data in an effort to minimize engineering disruption. Oracle's AutoVue significantly simplified the ability to efficiently view and use digital asset information by providing a standardized visualization solution for the enterprise. The key benefits achieved by Ringhals include: Increased productivity of plant optimization and plant modification by 3% Saved around $ 500 K annually Cut IT maintenance costs by 50% by using a single solution Reduced engineering disruption by allowing non-CAD users easy access to digital plant data The complete case-study can be found here

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• BPM+SOA Governance Hands-On-Workshops 17.3. Hannover, 22.3. Hamburg, 24.3. Potsdam

  - by franziska.schneider(at)oracle.com

  Oracle Hands-on Workshop: Entdecken Sie die Flexibilität und Leistungsfähigkeit der BPM-Suite und dem Enterprise Repository. Geschäftprozessmodellierung (BPM) und -ausführung ist aufgrund leistungsfähiger und einfacher anzuwendender Tools für immer mehr Unternehmen eine sinnvolle Lösung. Ein wichtiger Aspekt dabei ist das reibungslose Zusammenspiel zwischen den Fachabteilungen und der Software-Entwicklung. Die Abstimmung zwischen der Fachabteilung, welche die Prozesse modelliert, und den Entwicklern, welche die Services bereitstellen, kann durch SOA-Governance Methodiken gesteuert werden. Dabei muss es nicht immer gleich ein umfassendes Governance-Modell sein, aber eine gewisse Abstimmung ist sinnvoll. In diesem Handson-Workshop soll ein gangbarer Mittelweg aufgezeigt werden. In den Workshops von Oracle können Sie sich mit Kollegen austauschen, sich die neueste Technik direkt von den Oracle Experten zeigen lassen und an praktischen Übungen teilnehmen. Auf dieser Veranstaltung sind Sie richtig, wenn Sie mit der Oracle BPM-Suite in die Modellierung von BPMN Geschäftsprozessen einsteigen möchten, das Oracle Enterprise Repository als zentrale Verwaltungsplattform kennenlernen möchten, lernen möchten, wie Sie Einblick in die Abhängigkeiten Ihrer SOA bekommen und wie Sie die Abstimmung zwischen IT und Fachbereich werkzeugunterstützt optimieren können. Nutzen Sie diese Chance, neue Kontakte zu knüpfen! Melden Sie sich hier gleich für die kostenlose Veranstaltung an.

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• Deep insight into the behaviour of the SPARC T4 processor

  - by nospam(at)example.com (Joerg Moellenkamp)

  Ruud van der Pas and Jared Smolens wrote an really interesting whitepaper about the SPARC T4 and its behaviour in regard with certain code: How the SPARC T4 Processor Optimizes Throughput Capacity: A Case Study. In this article the authors compare and explain the behaviour of the the UltraSPARC T4 and T2+ processor in order to highlight some of the strengths of the SPARC T-series processors in general and the T4 in particular.

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• How to clone a VirtualBox Disk

  - by [email protected]

   How to clone a VirtualBox DiskCopying the image of Virtual Disk (.vdi file) is a convenient way to duplicate the disk, in cases you want to avoid re-installing an operating system from scratch. However, simply copying the .vdi file into another location will make a verbatim copy of the virtual disk, including the UUID of the disk. If you try to add the copy in the Virtual Media Manager, you will get an error like this:In this case, you have to do is to clone the vdi disk: cd C:\Program Files\Sun\VirtualBox\C:\Program Files\Sun\VirtualBox>vboxmanage clonevdi G:\VMWARES\Database\11GR2onOEL5forVbox\11GR2_OEL5_32GB.vdi G:\VMWARES\Database\11GR2onOEL5forVbox\OEL5_32GB.vdi$ VBoxManage clonevdi Master.vdi Clone.vdiIn case you receive a error like this. It means that the disk is already a copy of other VirtualBox Disk.In that case you chould change the UUID before to clone the Disk.Follow the steps given here in order to do that.

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• More About PeopleSoft Feature Packs

  - by john.webb(at)oracle.com

  In my previous PeopleSoft Feature Pack post I introduced the new PeopleSoft Feature Pack delivery process. The response has been fantastic. It appears our customers agree that this new offering benefits them in many ways.   Since there has been so much interest in our Feature Pack strategy and since so many customers have been referencing our PeopleSoft FAQ in which we explain this new delivery mechanism, we've created the short presentation below to further explain Feature Packs.    

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• Passing Date Parameter to BAM

  - by mona.rakibe(at)oracle.com

  In the past I wrote a blog on passing ADF parameter to a BAM page. This sample can be further extended for parameter of any data type. Here is the  similar sample for Date type, the steps  to create application remain same.Sample : PassDate.zipSteps to RunCreate this Data Object on BAM server    ID(integer)    Date(datetime)     1             01/12/2010 4:22:34 AM     2             10/12/2009 5:22:20 PM     3             10/10/1999 5:22:10 PM     4             11/11/1980 4:23:10 PM Open adfc-config.xml and run InputValueProvide some date value and click on "Filter Records"Verify that the data is filtered in next page.   

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• The Recovery: New Challenges for your Supply Chain!

  - by [email protected]

  Nearly half of CFOs are planning to reduce their inventory during the first half of 2010 in part due to supply chain improvements that allow them to hold less product, but also because of reduced demand according to Kate O'Sullivan, Sr Editor at CFO Magazine. Her view is based on this quarter's Duke University Global Business Outlook Survey. Highlights: Employment will be a drag on the economy- full-time employment to increase by 1%. Temp hiring to grow <1%, Outsourcing 4%.  70% of CFOs at SMEs say credit conditions are worse then 12 mos ago - placing strains on inventory growth Asia and China finance execs are more optimistic than their EMEA or US counterparts and expect stronger growth in capital spending with a 16% gain Source: "Slouching Towards Recovery", CFO Magazine, April 2010, pgs 19-20    

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• PRESENTATION INTERACTIVE DE L'OFFRE ORACLE

  - by [email protected]

  Vous souhaitez une présentation de nos produits, rapide et interactive, nous avons développé pour vous le site It place.tv ! Les sessions intègrent les présentations de  nos produits mais aussi les process, les témoignages de clients et de nos Partenaires ! t place.tv le Carrefour des solutions IT  Connectez-vous ici 

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• Webcast - Set Your Sights on Enterprise 2.0 in the Cloud

  - by [email protected]

  To gain a competitive edge in your market, you need your business processes to be more collaborative, agile, and flexible to meet growing business demands. How can you make that happen? One way is to deploy portal, content management, and Enterprise 2.0 capabilities on a cloud infrastructure. According to top industry analysts, Enterprise 2.0 and cloud computing are two of the top three CIO initiatives in 2010. What are some of the advantages associated with deploying your Enterprise 2.0 initiatives in a cloud environment? Learn about the security, performance, and flexibility benefits that are available to you. Watch our complimentary live Webcast, Cloud Computing and Enterprise 2.0--Gain a Competitive Advantage, to get the answers you're looking for. Find out how Oracle pioneered the highly scalable and highly secure solutions that will enable you to: Quickly deploy on a cloud computing infrastructure that can scale as projects go viral Accelerate business processes, such as new product introduction, customer service, and new employee on-boarding Take advantage of best practices in cloud computing and Enterprise 2.0 implementations Join us for this LIVE webcast tomorrow as we show you how to achieve a higher level of performance and flexibility with Enterprise 2.0 and cloud computing. Register today for the live Webcast.

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• Client-side code and UPK

  - by [email protected]

  There is a long running discussion in UPK Development regarding the use of any client side code as part of the end-user playback. By this I mean anything which requires an install including ActiveX controls, browser helper objects, stand-alone applications, things that run in the task bar, etc. We all have grown to love zero-footprint applications over the past ten years, but there are some things which are not technically feasible using HTML alone. One example of this is the functionality provided by our SmartHelp in-application support component. This allows the user to launch context sensitive help without making modifications to the target application. (If you are unfamiliar with SmartHelp, more information can be found in the "In-Application Support Guide" in the UPK manual directory) We always try to implement everything we can using only HTML but there are many features which have been requested over the years that would require some client-side code in order to work. When these come up for discussion, there is always a spirited debate about the acceptability of a client side solution. I thought it would be interesting to ask for feedback from a wider audience. What do you think about client-side components? Would your organization consider them? Do you already deploy SmartHelp? Is there a large hurdle to clear for these to be worth the deployment costs? Let us know. Mark Overton, VP Development for UPK

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• A Cautionary Tale About Multi-Source JNDI Configuration

  - by scott.s.nelson(at)oracle.com

  Here's a bit of fun with WebLogic JDBC configurations.  I ran into this issue after reading that p13nDataSource and cgDataSource-NonXA should not be configured as multi-source. There were some issues changing them to use the basic JDBC connection string and when rolling back to the bad configuration the server went "Boom".  Since one purpose behind this blog is to share lessons learned, I just had to post this. If you write your descriptors manually (as opposed to generating them using the WLS console) and put a comma-separated list of JNDI addresses like this: <jdbc-data-source-params> <jndi-name>weblogic.jdbc.jts.commercePool,contentDataSource, contentVersioningDataSource,portalFrameworkPool</jndi-name> <algorithm-type>Load-Balancing</algorithm-type> <data-source-list>portalDataSource-rac0,portalDataSource-rac1</data-source-list> <failover-request-if-busy>false</failover-request-if-busy> </jdbc-data-source-params> so long as the first address resolves, it will still work. Sort of.  If you call this connection to do an update, only one node of the RAC instance is updated. Other wonderful side-effects include the server refusing to start sometimes. The proper way to list the JNDI sources is one per node, like this: <jdbc-data-source-params> <jndi-name>weblogic.jdbc.jts.commercePool</jndi-name> <jndi-name>contentDataSource</jndi-name> <jndi-name>contentVersioningDataSource</jndi-name> <jndi-name>portalFrameworkPool</jndi-name> <algorithm-type>Load-Balancing</algorithm-type> <data-source-list>portalDataSource-rac0, portalDataSource-rac1, portalDataSource-rac2 </data-source-list> <failover-request-if-busy>false</failover-request-if-busy> </jdbc-data-source-params>(Props to Sandeep Seshan for locating the root cause)

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• Oracle WebLogic Server - Technologietage

  - by franziska.schneider(at)oracle.com

  Dieser Technologietag richtet sich insbesondere an Interessierte, die den Oracle WebLogic Server bereits im Einsatz haben und sich einen umfassenden technischen Überblick verschaffen wollen bzw. sich für die Neuerungen des aktuellen Releases interessieren. Folgende Themen werden im Rahmen des WLS Technologietages betrachtet: Design und Architektur - Entwicklung - Diagnose und Optimierung - Administration und Betrieb - Virtualisierung und Cloud Stuttgart am 29. März 2011München am 30. März 2011Frankfurt am 31.März 2011Düsseldorf am 6. April 2011Hamburg am 12. April 2011Potsdam am 13.April 2011 Der Teilnehmerkreis ist auf 25 Personen begrenzt. Bitte melden Sie sich bei uns und wir senden Ihnen das Anmeldeformular umgehend zu.

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• Remote Display Config.sh Using SSH

  - by john.graves(at)oracle.com

  How often I see people look to VNC, NXMachine, RDP, etc to get a windowing environment on a remote system.  These products are great and I use them too, but there is a fancy feature in SSH to help. ssh –X remoteserver This is a great feature for hooking into headless VirtualBox machines and remote displaying an install wizard. The remote server must have some lines put in the /etc/ssh/sshd_conf file: X11Forwarding yes X11DisplayOffset 10 The second line is optional, but the first is required.  Restart sshd (sudo /etc/init.d/ssh restart). Now I can ssh –X remote server Then run /opt/app/wls10.3.4/wlserver_10.3/common/bin/config.sh to build a new domain. Note: For some reason, the jdk that comes with WebLogic often fails to work on the remote display.  In that case, I modify the config.sh to just use /usr/bin/java (from openjdk-6-jre package).

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• Prognostications for the Future of BI

  - by jacqueline.coolidge(at)oracle.com

  Dashboard Insight has published the viewpoints on the future of BI from several vendors' perspectives including ours at Business Intelligence Predictions for 2011 We offered: In 2011, businesses will demand more from BI.  With intense competitive and economic pressures, it's not enough to be interesting.  BI must be actionable and enable people to respond smarter and faster to the opportunities and challenges of the day.  Most companies rely on BI to help them understand what's going on in their business.  Many are ready to make the leap from "What's going on?" to "What are we going to do about it?" Seamless integration from reporting to what-if analysis and scenario modeling helps businesses decide the right course of action.  The integration of BI with SOA and BPEL will deliver the true payoff for BI by enabling companies to initiate business processes directly from their analysis, turning insight to action for more agile and competitive business.  And, I must admit, it's tough to argue with the trends identified by other vendors. Enabling true self-service and engaging a larger community of users Accelerating the adoption of BI on mobile devices Embracing more advanced analytics such as data/text mining and location intelligence Price/performance breakthroughs It's singing to the choir.  I look forward to hearing the voices of some customers who are pushing the envelope and will post those stories as I capture them.  

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• More Collateral to drive Remarketer Activity

  - by martin.morganti(at)oracle.com

  Over the last few months we have added a range of marketing materials to the Remarketer Level pages including an extensive set of Marketing Kits to support the Solution Kits previously available. As part of the continuing program, we have just added some additional training for Remarketers at no cost. In addition to the Oracle 1-Click Technology Products Guided Learning Path which explains about the program and how to position the products, we have added Oracle Database 11g 1-Click Technology Sales Guided Learning Path. This Learning path allows Remarketers to get access to more detailed training on the Oracle 11G database and so develop their understanding of the opportunities they could be benefiting from today, by reselling the 1-click products. This is in direct response to requests to make more training available to the Remarketers, so take the opportunity to let your Remarketer customers and prospects know about this additional training and how they can Jump Start a resell business with Oracle today with No Fees, No Barriers and No Excuses.

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• User Produtivity Kit - Powerful Packages (Part 1)

  - by [email protected]

  User Productivity Kit provides the ability to create a variety of content types including robust topics on system process and web pages with formatted text and graphics. There are times when you want to enhance content with media types not naively created by User Productivity Kit, media types such as video, custom animations, forms, and more. One method of doing this is to maintain these media files on a web server - separate from the User Productivity Kit player content and link to the files using absolute URLs such as http://myserver/overview.html. While this will get you going, you won't benefit from the content management capabilities of the UPK Developer. Features such as check-in / check-out, history, document properties, folder permissions and more are not available to this external content. Further, if you ever need to move that content to a server with a different name or domain, you'd need to update all your links. UPK version 3.1 introduced a new document type - the package. A package is a group of folders and files that you manage in the Developer library as a single document. These package documents work in the same manner as any other document in the library and you can use all of the collaborative content development features you see with other document types. Packages can be used for anything from single Word documents, PDF files, and graphics to more intricate sets of inter-related files commonly seen with HTML files and their graphics, style sheets, and JavaScript files. The structure of the files and folders within a package will always be preserved so this means that any relative links between files in the package will work. For example, an HTML file containing an image tag with a relative link to a graphic elsewhere in the same package will continue to function properly both when viewed in the Developer and when published to outputs such as the UPK Player. Once you start to use packages, you'll soon discover that there is a lot of existing content that can be re-purposed by placing it into UPK packages. Packages are easily created by selecting File...New...Package. Files can be added in a number of ways including the "Add Files" button, copy & paste from Windows Explorer, and drag & drop. To use one of the files in the package, just create a link to the file in the package you want to target. This is supported throughout the Developer in places such as section & topic concepts, frame links and hyperlinks in web pages. A little more challenging is determining how to structure packages in your library. As I mentioned earlier, a package can contain anything from a single file to dozens of files and folders. So what should you do? You could create a package for each file. You could create one package for all your files. But which one is right? Well, there's not a right and wrong answer to this question. There are advantages and disadvantages to each. The right decision will be influenced by the package files themselves, the structure of the content in the library, the size and working style of the development team, how content is shared between different outlines and more. The first consideration can be assessed the quickest. If the content to be placed in the package is composed of multiple files and those files reference each other, they should be in the same package. There are loads of examples of this type of content. HTML files with graphics and style sheets, HTML files with embedded Flash movies, and Word documents saved as HTML are all examples where the content is composed of multiple files and the files reference each other in some way. Content like this should always be placed in a singe package such that these relative links between the files are preserved and play properly in the UPK Player. In upcoming posts, I'll explain additional considerations.

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• Little mysterious RowMatch

  - by kishore.kondepudi(at)oracle.com

  Incidentally this was the first piece of code i ever wrote in ADF.The requirement was we have tax rates which are read from a table.And there can be different type of tax rates called certificates or exceptions based on the rate_type column in the tax rates table.The simplest design i chose was to create an EO on the tax rates table and create two VO's called CertificateVO and ExceptionVO based on the same EO.So far so good.I wrote all the business logic in the EO and completed the model project.The CertificateVO has the query as select * from tax_rates TaxRateEO where rate_type='CERTIFICATE' and similary the ExceptionVO is also built.The UI is pretty simple and it has two tabs called Certificates and Exceptions and each table has a button to create a tax rate.The certificate tab is driven by CertificateVO and exception tab is driven by ExceptionVO.The CertificateVO has default value of rate_type set to 'CERTIFICATE' and ExceptionVO has default value of rate_type to 'EXCEPTION' to default values for new records.So far so good.But on running the UI i noticed a strange thing,When i create a new row in Certificate i see the same row in Exception too and vice-versa.i.e; what ever row i create in one VO it also appears in the second one although it shouldn't be.I couldn't understand the reason for behavior even though an explicit where clause is present.Digging through documentation i found that ADF doesnt apply the where clause to new rows instead it applies something called as RowMatch to them.RowMatch in simple terms is a where condition applied to the VO rows at runtime.Since we had both VO's based on the same EO we have the same entity cache.The filter factor for new rows to be shown in VO at runtime is actually RowMatch than the where clause defined in the VO.The default RowMatch is empty as a result any new row appears in both the VO's since its from same entity cache.The solution to this problem is to use polymorphic view objects which can do the row filter based on configuration or override the getRowMatch() method in the VOImpl and pass the custom where filter instead of default RowMatch.Eg:@Overridepublic RowMatch getRowMatch(){    return new RowMatch("rate_type='CERTIFICATE'");}similarly for ExceptionVO too.With proper RowMatch in place new rows will route themselves to appropriate VO.PS: The behavior(Same row pushed to both VO's from entity cache) is also called as ViewLink Consistency.Try it out!

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• ORA-600 Troubleshooting

  - by [email protected]

  Have you observed an ORA-0600 or ORA-07445 reported in your alert log? The ORA-600 error is the generic internal error number for Oracle program exceptions. It indicates that a process has encountered a low-level, unexpected condition. The ORA-600 error statement includes a list of arguments in square brackets: ORA 600 "internal error code, arguments: [%s], [%s],[%s], [%s], [%s]" The first argument is the internal message number or character string. This argument and the database version number are critical in identifying the root cause and the potential impact to your system.  The remaining arguments in the ORA-600 error text are used to supply further information (e.g. values of internal variables etc).   Looking for the best way to diagnose? There is an ORA-600 Troubleshooter Tool available in My Oracle Support.  This tool will lead you to applicable content in My Oracle Support on the problem and can be used to investigate the problem with argument data from the error message or you can pull out the first 10 or 15 stack pointers from the associated trace file to match up against known bugs. Note 153788.1 ORA-600/ORA-7445 TroubleshooterNote 1082674.1 A Video To Demonstrate The Usage Of The ORA-600/ORA-7445 Lookup Tool [Video] Also, take a quick look at the Master Note for Diagnosing ORA-600 ( MasterNoteORA600.docx) for some tips on diagnosing.

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• OpenWorld 2011, San Francisco 'Call-for-Papers'

  - by stephen.slade(at)oracle.com

  Oracle supply chain customers and partners are encouraged to submit proposals to present at this year's Oracle OpenWorld on Oct 2-6 at Moscone, SanFrancisco. Oracle welcomes these proposals for supply chain sessions on a wide variety of 'Value Chain Transformation' topics, with content targeted at various levels of attendees from beginner to expert user. Last year ~40,000 attendees from around the world representing thousands of users and organizations in every vertical industry participated.Details and submission guidelines are available on the Oracle OpenWorld Call for Papers web site.

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• Five Key Strategies in Master Data Management

  - by david.butler(at)oracle.com

  Here is a very interesting Profit Magazine article on MDM: A recent customer survey reveals the deleterious effects of data fragmentation. by Trevor Naidoo, December 2010   Across industries and geographies, IT organizations have grown in complexity, whether due to mergers and acquisitions, or decentralized systems supporting functional or departmental requirements. With systems architected over time to support unique, one-off process needs, they are becoming costly to maintain, and the Internet has only further added to the complexity. Data fragmentation has become a key inhibitor in delivering flexible, user-friendly systems. The Oracle Insight team conducted a survey assessing customers' master data management (MDM) capabilities over the past two years to get a sense of where they are in terms of their capabilities. The responses, by 27 respondents from six different industries, reveal five key areas in which customers need to improve their data management in order to get better financial results. 1. Less than 15 percent of organizations surveyed understand the sources and quality of their master data, and have a roadmap to address missing data domains. Examples of the types of master data domains referred to are customer, supplier, product, financial and site. Many organizations have multiple sources of master data with varying degrees of data quality in each source -- customer data stored in the customer relationship management system is inconsistent with customer data stored in the order management system. Imagine not knowing how many places you stored your customer information, and whether a customer's address was the most up to date in each source. In fact, more than 55 percent of the respondents in the survey manage their data quality on an ad-hoc basis. It is important for organizations to document their inventory of data sources and then profile these data sources to ensure that there is a consistent definition of key data entities throughout the organization. Some questions to ask are: How do we define a customer? What is a product? How do we define a site? The goal is to strive for one common repository for master data that acts as a cross reference for all other sources and ensures consistent, high-quality master data throughout the organization. 2. Only 18 percent of respondents have an enterprise data management strategy to ensure that data is treated as an asset to the organization. Most respondents handle data at the department or functional level and do not have an enterprise view of their master data. The sales department may track all their interactions with customers as they move through the sales cycle, the service department is tracking their interactions with the same customers independently, and the finance department also has a different perspective on the same customer. The salesperson may not be aware that the customer she is trying to sell to is experiencing issues with existing products purchased, or that the customer is behind on previous invoices. The lack of a data strategy makes it difficult for business users to turn data into information via reports. Without the key building blocks in place, it is difficult to create key linkages between customer, product, site, supplier and financial data. These linkages make it possible to understand patterns. A well-defined data management strategy is aligned to the business strategy and helps create the governance needed to ensure that data stewardship is in place and data integrity is intact. 3. Almost 60 percent of respondents have no strategy to integrate data across operational applications. Many respondents have several disparate sources of data with no strategy to keep them in sync with each other. Even though there is no clear strategy to integrate the data (see #2 above), the data needs to be synced and cross-referenced to keep the business processes running. About 55 percent of respondents said they perform this integration on an ad hoc basis, and in many cases, it is done manually with the help of Microsoft Excel spreadsheets. For example, a salesperson needs a report on global sales for a specific product, but the product has different product numbers in different countries. Typically, an analyst will pull all the data into Excel, manually create a cross reference for that product, and then aggregate the sales. The exact same procedure has to be followed if the same report is needed the following month. A well-defined consolidation strategy will ensure that a central cross-reference is maintained with updates in any one application being propagated to all the other systems, so that data is synchronized and up to date. This can be done in real time or in batch mode using integration technology. 4. Approximately 50 percent of respondents spend manual efforts cleansing and normalizing data. Information stored in various systems usually follows different standards and formats, making it difficult to match the data. A customer's address can be stored in different ways using a variety of abbreviations -- for example, "av" or "ave" for avenue. Similarly, a product's attributes can be stored in a number of different ways; for example, a size attribute can be stored in inches and can also be entered as "'' ". These types of variations make it difficult to match up data from different sources. Today, most customers rely on manual, heroic efforts to match, cleanse, and de-duplicate data -- clearly not a scalable, sustainable model. To solve this challenge, organizations need the ability to standardize data for customers, products, sites, suppliers and financial accounts; however, less than 10 percent of respondents have technology in place to automatically resolve duplicates. It is no wonder, therefore, that we get communications about products we don't own, at addresses we don't reside, and using channels (like direct mail) we don't like. An all-too-common example of a potential challenge follows: Customers end up receiving duplicate communications, which not only impacts customer satisfaction, but also incurs additional mailing costs. Cleansing, normalizing, and standardizing data will help address most of these issues. 5. Only 10 percent of respondents have the ability to share data that was mastered in a master data hub. Close to 60 percent of respondents have efforts in place that profile, standardize and cleanse data manually, and the output of these efforts are stored in spreadsheets in various parts of the organization. This valuable information is not easily shared with the rest of the organization and, more importantly, this enriched information cannot be sent back to the source systems so that the data is fixed at the source. A key benefit of a master data management strategy is not only to clean the data, but to also share the data back to the source systems as well as other systems that need the information. Aside from the source systems, another key beneficiary of this data is the business intelligence system. Having clean master data as input to business intelligence systems provides more accurate and enhanced reporting.  Characteristics of Stellar MDM When deciding on the right master data management technology, organizations should look for solutions that have four main characteristics: enterprise-grade MDM performance complete technology that can be rapidly deployed and addresses multiple business issues end-to-end MDM process management with data quality monitoring and assurance pre-built MDM business relevant applications with data stores and workflows These master data management capabilities will aid in moving closer to a best-practice maturity level, delivering tremendous efficiencies and savings as well as revenue growth opportunities as a result of better understanding your customers.  Trevor Naidoo is a senior director in Industry Strategy and Insight at Oracle. 

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• No Cost 1-Click Remarketer Level Training

  - by martin.morganti(at)oracle.com

  The Remarketer level has proven to be a great success as a way of enabling Remarketers to Jump start a resale business with Oracle. As part of the Knowledge Zone for the 1-Click Products we have some no cost training available - the Oracle 1-Click Technology Products Guided Learning Path - which explains about the program and how to position Oracle products. We have been working to increase the training that is available for Remarketers and I am pleased to let you know that we have recently added more no cost training. The training path that we have released is the Oracle Database 11g 1-Click Technology Sales Guided Learning Path . This set of courses provides more detail on the Oracle 11G Database and will help you to better uncover and exploit opportunities for you to sell Oracle 11G as part of your solutions. So if you are interested in a No Fees, No Barriers No Excuses way to resell Oracle 1-Click products look at the Remarketer page and take the free 1-Click Guided Learning paths in the Training Section to kick start your activity.

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• Customer Webcast: Alcatel-Lucent Creates a Modern User Experience

  - by [email protected]

  Today, customer satisfaction is critical to a company's long-term success. With customers searching the internet to find new solutions and offerings, it's more important than ever to deliver a modern and engaging user experience that's both interactive and community-based. Join us on June 30th for this exclusive LIVE Webcast with Saeed Hosseiniyar, CIO of Alcatel-Lucent's Enterprise Products Group, and Andy MacMillan, Vice President of Product Management for Oracle's Enterprise 2.0 Solutions. You'll learn how a modern customer service portal with integrated Web 2.0 and social media features can: Improve customer satisfaction by delivering rich, personalized and interactive content Speed product development by facilitating participation and feedback from customers through online communities Improve ROI with a unified platform that delivers content to employees, partners and customers You'll walk away with concrete strategies, best practices and real-world insights on how to transform your company's brand with a next-generation customer service and support site. Register today for this complimentary live Webcast!

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