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• Wordpress Queue like Tumblr?

  - by Michael Hopkins

  Hi. Is there a way to give Wordpress the queue functionality that Tumblr has? Tumblr's queue, for those who don't know, is a way to space posts out without assigning specific post dates. For example, a Tumblr queue might be set to post every four hours between 9am and 5pm. Tumblr would drop the front post in the queue at 9am, 1pm and 5pm every day. Posts are added to the queue by clicking "add to queue" instead of "publish." It's quite simple. How can this feature be added to Wordpress?

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• What's the best way to explain branching (of source code) to a client?

  - by Jon Hopkins

  The situation is that a client requested a number of changes about 9 months ago which they then put on hold with them half done. They've now requested more changes without having made up their mind to proceed with the first set of changes. The two sets of changes will require alterations to the same code modules. I've been tasked with explaining why them not making a decision about the first set of changes (either finish them or bin them) may incur additional costs (essentially because the changes would need to be made to a branch then if they proceed with the first set of changes we'd have to merge them to the trunk - which will be messy - and retest them). The question I have is this: How best to explain branching of code to a non-technical client?

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• Best language or tool for automating tedious manual tasks [closed]

  - by Jon Hopkins

  We all have tasks that come up from time to time that we think we'd be better off scripting or automating than doing manually. Obviously some tools or languages are better for this than others - no-one (in their right mind) is doing a one off job of cross referencing a bunch of text lists their PM has just given them in assembler for instance. What one tool or language would you recommend for the sort of general quick and dirty jobs you get asked to do where time (rather than elegance) is of the essence? Background: I'm a former programmer, now development manager PM, looking to learn a new language for fun. If I'm going to learn something for fun I'd like it to be useful and this sort of use case is the most likely to come up.

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• Bye Bye Year of the Dragon, Hello BPM

  - by Ajay Khanna

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} As 2012 fades and we usher in a New Year, let’s look back at some of the hottest BPM trends and those we’ll be seeing more of in the coming months. BPM is as much about people as it is about technology. As people adopt new ways of engagement, new channels of communications and new devices to interact , the changes are reflected in BPM practices. As Social and Mobile have become an integral part of our personal and professional lives, we’ll see tighter integration of social and mobile with BPM, and more use cases emerging for smarter process management in 2013. And with products and services becoming less differentiated, organizations will strive to differentiate on Customer Experience. Concepts like Pace Layered Architecture and Dynamic Case Management will provide more flexibility and agility to IT groups and knowledge workers. Take a look at some of these capabilities we showcased (see video) at Oracle OpenWorld 2012. Some of these trends that will continue to gain momentum in 2013: Social networks and social media have provided a new way for businesses to engage with customers. A prospect is likely to reach out to their social network before making any purchase. Companies are increasingly engaging with customers in social networks to influence their purchasing decisions, as well as listening to customers via tools like sentiment analysis to see what customers think about a particular product or process. These insights are valuable as companies look to improve their processes. Inside organizations, workers are using social tools to engage with each other to design new products and processes. Social collaboration tools are being used to resolve issues where an employee needs consultation to reach a decision. Oracle BPM Suite includes social interaction as an integral part of its process design and work management to empower today’s business users. Ubiquitous smart mobile devices are trending as a tool of choice for many workers. Many companies are adopting the policy of “Bring Your Own Device,” and the device of choice is a tablet. Devices like smart phones and tablets not only provide mobility to workers and customers, but they also provide additional important information – the context. By integrating the mobile context (location, photos, and preferences) into your processes, organizations can make much more informed decisions, as well as offer more personalized service to customers. Using Oracle ADF Mobile, you can easily create user interfaces for mobile devices and also capture location data for process execution. Customer experience was at the forefront of trending topics in 2012. Organizations are trying to understand their customers better and offer them more personalized and differentiated services. Customer experience is paramount when companies design sales and support processes. Companies are looking to BPM to consistently and efficiently orchestrate customer facing processes across disparate systems, departments and channels of communication. Oracle BPM Suite provides just the right capabilities for organizations to design and deliver an excellent customer experience. Pace Layered Architecture strategy is gaining traction as a way to maximize agility and minimize disruption in organizations. It provides a framework to manage the evolution of your information system when different pieces of it are changing at different rates and need to be updated independent of one another. Oracle Fusion Middleware and Oracle BPM Suite are designed with this in mind. The database layer, integration layer, application layer, and process layer should not be required to change at the same time. Most of the business changes to policy or process can be done at the process layer without disrupting the whole infrastructure. By understanding the type of change needed at a particular level, organizations can become much more agile and efficient. Adaptive Case Management proposes more flexibility to manage processes or cases that do not follow a structured process flow. In such situations, the knowledge worker managing the case needs to evaluate what step should occur next because the sequence of steps can’t be predetermined. Another characteristic is that it requires much more collaboration than straight-through process. As simple processes become automated, and customers adopt more and more self-service, cases that reach the case workers are much more complex and need more investigation. Oracle BPM suite includes comprehensive adaptive case management capability to manage such unstructured and complex processes. Smart BPM or making your BPM intelligent has been the holy grail for BPM practitioners who imagined that one day BPM would become one with Business Intelligence, Business Activity Monitoring and Complex Event Processing, making it much more responsive and helpful in organizational decision making. In 2013, organizations will begin to deploy these intelligent BPM solutions. Oracle offers an integrated solution that brings together the powerful functionality of BI, BAM, event processing, and Real Time Decisions to help organizations create smart process based solutions. In order to help customers reach their BPM goals faster and remove risks associated with BPM initiatives, Oracle has introduced Oracle Process Accelerators, pre-built best practices applications built on Oracle BPM Suite that are fully production grade and ready to deploy. These are exiting times for BPM practitioners and there is so much to look forward to in 2013. We wish you a very happy and prosperous New Year 2013. Happy BPMing!

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• ifup eth0 failed in Ubuntu 11.10 and Ubuntu 10.04.3

  - by Ajay

  ifup eth0 failed to bring up eth0 First, I have set static ip using the below commands: Commands: ifdown eth0 ifconfig eth0 X.X.X.X netmask 255.255.252.0 up route add default gw X.X.X.X I was successful in setting up static ip X.X.X.X and I could see the same in the output of command "ifconfig". Now I am trying to revert network back to dhcp using the below commands: Commands: ifdown eth0 ifup eth0 Output : RTNETLINK answers: File exists ssh stop/waiting ssh start/running, process 1524 ifup eth0, failed to bring back dhcp. Contents of /etc/network/interfaces root@bdhcp396:~# cat /etc/network/interfaces # The loopback network interface auto lo iface lo inet loopback # The primary network interface auto eth0 iface eth0 inet dhcp Is this a bug in Ubuntu 11.10/10.04.3? I see a similar bug raised - https://bugs.launchpad.net/ubuntu/+source/ifupdown/+bug/876829

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• OpenWorld Session: Oracle Unified BPM Suite Development Best Practices

  - by Ajay Khanna

  Blog by David Read Earlier today,  Sushil Shukla, Yogeshwar Kuntawar, and I (David Read) delivered an OpenWorld  session that covered BPM development best practices.  It was well attended.  Last year we had a session that covered end-to-end lifecycle best practices for BPM.  This year we narrowed the focus to the development portion of the lifecycle.  We started with an overview of development process best practices, then focused on a few key design topics where we’ve seen common questions from customers and partners. Data Design Using EDN Multi-Instance Activity Using the Spring Component Human Task Integration We wrapped up with an overview of key concepts for effective error handling, including error handling within the process design, and using declarative fault policies. We hope you found the session useful, and as noted in the session, please be sure to try to attend Prasen’s session to see more details about approaches for testing Oracle Business Rules: CON8606  Oracle Business Rules Use Cases, 10/3/2012, 3:30PM  

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• NTP service, offset increasing after sync

  - by Ajay

  I have installed Ubuntu 12.10 version on my PC. I am running NTP service having NTP server as GPS. I found that when we start NTP service by ntp start command, PC is able to sync with GPS as i get '*' symbol before GPS IP when i run ntpq -p command. This remains good for some time and then the * symbol is removed which means that PC is not synchronized to that server. Now, by running command ntpq -p it shows that all parameter are OK but as '*' is removed, slowly offset goes on increasing. remote refid st t when poll reach delay offset jitter ============================================================================== *192.168.100.33 .GPS. 1 u 7 16 1 2.333 23.799 0.808 remote refid st t when poll reach delay offset jitter ============================================================================== *192.168.100.33 .GPS. 1 u 14 16 3 2.333 23.799 0.879 remote refid st t when poll reach delay offset jitter ============================================================================== *192.168.100.33 .GPS. 1 u 11 16 7 2.333 23.799 1.500 remote refid st t when poll reach delay offset jitter ============================================================================== *192.168.100.33 .GPS. 1 u 8 16 17 2.333 23.799 2.177 below are the last 4 ntp status when sync is lost with GPS ============================================================================== 192.168.100.33 .GPS. 1 u 1 16 377 2.404 1169.94 1.735 remote refid st t when poll reach delay offset jitter ============================================================================== 192.168.100.33 .GPS. 1 u - 16 377 2.513 1171.80 0.898 remote refid st t when poll reach delay offset jitter ============================================================================== 192.168.100.33 .GPS. 1 u 15 16 377 2.513 1171.80 0.898 Since, GPS is already available, PC never re-synchronize itself to GPS later ON. I have to restart the ntp service and then PC synchronizes to GPS and '*' symbol arrives.

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• VMWare-Tools Installation fails

  - by Ajay

  I am trying to install VMwareTools-8.4.6-385536.tar.gz (VMWare Tools) on the following operating system: Ubuntu 11.04 Linux ubuntu 2.6.38-8-generic #42-Ubuntu SMP Mon Apr 11 03:31:50 UTC 2011 i686 i686 i386 GNU/Linux I am using VMPlayer version 3.1.4 - build 385536 After starting the installation I am getting the following errors: What is the directory that contains the init scripts? [/etc/init.d] Error opening No such file or directory Distribution provided drivers for Xorg X server are used. Skipping X configuration because X drivers are not included. Creating a new initrd boot image for the kernel.<br> update-initramfs: Generating /boot/initrd.img-2.6.38-8-generic Starting VMware Tools services in the virtual machine: Switching to guest configuration: done Blocking file system: done Guest operating system daemon: failed Virtual Printing daemon: done Unable to start services for VMware Tools Can somebody help in this?

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• Case Management Patterns with Oracle Unified Business Process Management Suite

  - by Ajay Khanna

  Contributed by Heidi Buelow, Oracle Product Management Case Management was a hot topic all week at Oracle OpenWorld so I was excited to share our current features and upcoming plans at the session Thursday morning on Case Management Patterns with Oracle Unified Business Process Management Suite.  My colleague, Ravi Rangaswamy, the Case Management Development Manager, and I, Heidi Buelow, the Case Management Product Manager, discussed case management use case patterns with an interested audience.  We also talked about the current BPM Suite offering for Case Managment and showed a demo of our upcoming release where Case Management becomes a first class component in a BPM composite application. Case Management use case patterns cover a wide range of horizontal applications such as Accounts Payable, Dispute Resolution, Call Center, Employee OnBoarding, and many vertical applications in domains and industries such as Public Sector services, Insurance claims, and Healthcare.  Really, it is any use case where the resolution of a request may require a knowledge worker making decisions using experienced judgement in the current situation.  This allows for expidited care and customer satisfaction, both being highly valued for consumer loyalty, regulatory compliance, and efficient resolution. Today, BPM Suite provides the tools for creating Case Management applications using BPMN 2.0, Business Rules, and rich BAM and Case Analytics.  The Process Composer provides the agility to change rules and processes by the business users.  The case manager and case workers have the flexibilty they need.  With integrated content management and the concept of a BPM Process Spaces instance (case) space, the current release enables case management use case applications. In the next release, Case Management becomes a first class component. By this, we mean, Case is a separate component in the composite.  We are adding case attributes such as milestones, case events, case stakeholders, and more, providing a rich toolset for the use cases that require a flexible Case Management approach.  Activites become available according to the conditions that you specify and information can be protected by permissions indicated.  In BPM Studio, you design a Case and associate all of the attributes and activities that are needed, yet, at runtime you have the flexibility to add and change these as needed. We enjoyed sharing Case Management and it was well received by the audience.  The presentation is available online and we have viewlets of the demo that will be available at release time.

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• Process Rules!

  - by Ajay Khanna

  One of the key components of a process is “Business Rule”. Business rule takes many forms inside your process definition and in a way is a manifestation of your company’s business policy. Business rules inside the process are used for policy enforcement, governance, decision management, operations efficiency etc. Following are some basic types of rules that can be a part of your process. 1. Process conditions:  These are defined as the process gateways that determine a path process will take depending on the process parameters. For Example, if discount >10% go to approval path : if discount < 10% auto-approve order. 2. Data rules: These business rules are defined as facts in decision table or knowledge base. The process captures all required parameters and submits those to RETE based rules engine. Rules engine processes the data and returns the result back. For example, rules determining your insurance eligibility. 3. Event rules: Here the system is monitoring the various events and events patterns that are emerging inside the process or external to the process. You can define actions or alerts to be triggered when a certain pattern of events emerges over a specified time period. Such types of rules need Complex Event Processing and are used in applications like Credit Card Fraud detection or Utility Demand Response. 4. User Interface Rules: In order to add dynamic behavior to UI or to keep users from making mistakes and enforcing policy, another mechanism available is UI rules. They are evaluated as the end user is filling out the web forms. These may include enabling and disabling of UI as per business policy. An example could be, if the age of a user is less than 13 years, disable credit card field and enable parental approval required checkbox. Your process may include many of such rule types. Oracle OpenWorld provides a unique opportunity to listen to Oracle Business Process Management Experts and Customers.  We will discuss business rules during various sessions in Oracle OpenWorld. Two of the sessions specifically focused on business rules are listed below: Accelerating an Implementation of Complex Worldwide Business Approval Rules Wednesday, Oct 3, 10:15 AM Moscone South – 305 Oracle Business Rules Use Cases Design and Testing Wednesday, Oct 3, 3:30 PM Marriott Marquis - Golden Gate C3   Oracle Business Process Management Track covers a variety of topics, and speakers covering technology, methodology and best practices. You can see the list of Business process Management sessions here. Come back to this blog for more coverage from Oracle OpenWorld!

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• Detect, Analyze, Act – Fast!

  - by Ajay Khanna

  In fast changing business environment, it becomes crucial to identify business opportunities and business issues as soon as possible. If identified at the right time, business managers can address issues before they escalate to serious problems and can take advantage of the new opportunities before the competition does. Moreover, they have to be efficient to do this at the right cost. Success depends on how responsive organization is to emerging events and changing environment. These events can be customer issues, competition moves, changes in regulations, or changes in company policies. In order to be responsive in such situations, organizations need to first identify and track these situations. They can do that via business activity monitoring (BAM) and complex event processing (CEP). A unified monitoring dashboard helps put together a comprehensive picture of the situation in hand and provides deep insight to take proper actions. With CEP, businesses can connect all the relevant events, detect event patterns and take immediate actions using Business Process Management system.   So to be responsive we need: Real-Time Visibility with Business Activity Monitoring You can use BAM technology to monitor progress, track performance, meet service-level agreements (SLAs), manage exceptions, and issue alerts to an employee or application when a process is not functioning properly—all in real time. A unified monitoring dashboard helps you maintain a complete picture of each situation so you can take action effectively. BAM works hand in hand with BPM software to discover the significant activities that drive business success.   Real-Time Sense and Respond An event-driven BPM solution enables each step in a business process to be informed not only by the previous step, but also by any other step, data, and pattern of behavior deemed relevant to that step. This gives the company the ability to “sense and respond.” You can describe interesting event patterns and event correlations and monitor the business in real-time. Whenever a pre-defined pattern emerges you can take actions like raising alerts, notifications, or kicking off another business process. This synergy possible by integrating activity monitoring, event processing, and BPM makes it possible for managers to keep a finger on the pulse of their business. Business managers can now respond to customers faster, respond to competition faster, reduce fraud and do more cross-selling. Read more about being responsive in the whitepaper “The Instantly Responsive Enterprise: Integrating BPM and Complex Event Processing” in BPM Resource Kit.

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• OpenWorld Session: BPM Analytics - Process Dashboards, BAM and Intelligent Optimization

  - by Ajay Khanna

  Blog Contributed by Payal Srivastava, Oracle Product Mamagement   Margin of error for the business is shrinking dramatically. Business needs to accomplish more with less i.e. minimal investment with quick ROI. Learn how you can leverage Oracle BPM suite and complementary technologies to create a robust analytics capability to provide visibility into operations to  C-level executives and Operational managers. We will talk about BPM analytics options available today that will not only enhance the visibility but allow you to intelligently optimize the business process at design time as well as run time.  The session will share some exciting this on our roadmap.  Come meet with the Oracle team members  from Product Development (Avinash Dabholkar , Eric Hsiao) and Product Management (Payal Srivastava) at the session. We would like to hear  your questions/comments about  our offering and roadmap. BPM Analytics: Process Dashboards, BAM and Intelligent Optimization, Moscone South 308, 10/3/12 @11:45am – CON 8598

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• Installing updates from hard drive [closed]

  - by Ajay

  I am using Oneiric Beta 2. Installed it yesterday. Then downloaded 350+ MB of updates and installed it. Then when I tried to auto-mount my drives using Storage manager, I screwed up and the system will boot right up to the Ubuntu Splash screen, then turn off. Anyways planning to reinstall Ubuntu again. But I do not want to have to download the updates again. I have a copy of all the downloaded update files with me. Can anyone tell me how I can install the updates from the hard drive without downloading them again ?? Thanks in advance.....

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• Business Success with BPM: Customer Experiences

  - by Ajay Khanna

  Oracle OpenWorld provides a unique opportunity to listen to Oracle Business Process Management Customers. This year we have many customers including Novartis, University of Melbourne, McAfee, Nagravision, Amadeus among others speaking at various sessions. One of such session is the customer panel hosted by Manas Deb from Oracle Product Management team. In this session, you will hear your peers discuss how they have overcome technical and organizational challenges; delivered success; and brought improved efficiency, visibility, and business agility to their companies. If you are interested in hearing more about how our customers use Oracle Business Process Management Suite, join us for the following session: Business Success with BPM: Customer Experiences Monday, Oct 1, 4:45 PM - 5:45 Moscone South - 308 Oracle Business Process Management Track covers a variety of topics, and speakers covering technology, methodology and best practices. You can see the list of Business process Management sessions here. Come back to this blog for more coverage from Oracle OpenWorld!

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• Customer Experience and BPM – From Efficiency to Engagement

  - by Ajay Khanna

  Over the last few years, focus of BPM has been mainly to improve the businesses efficiency. To create more efficient processes, to remove bottlenecks, to automate processes. That still holds true and why not? Isn’t BPM all about continuous improvement? BPM facilitates and requires business and IT collaboration. But business also requires working with customer. Do we not want to get close to and collaborate with our customers? This is where Social BPM takes BPM a step further. It not only allows people within an organization to collaborate to design exceptional processes, not only lets them collaborate on resolving a case but also let them engage with the customers. Engaging with customer means, first of all, connecting with them on their terms and turf. Take a new account opening process. Can a customer call you and initiate the process? Can a customer email you, or go to the website and initiate the process? Can they tweet you and initiate the process? Can they check the status of process via any channel they like? Can they take a picture of damaged package delivery and kick-off a returns process from their mobile device, with GIS data? Yes, these are various aspects to consider during process design if the goal is better customer experience and engagement. Of course, we want to be efficient and agile, but the focus here needs to be the customer. Now when the customer is tweeting about your products, posting on Facebook and Yelp about their experience with your company (and your process), you need to seek out that information. You need to gather and analyze the customer’s feedback on the social media and use that information to improve the processes and products. This is an excellent source of product and process ideation. So BPM is no longer only about improving back-office process efficiency, it is moving into a new and exciting phase of improving frontline customer facing processes, customer experience and engagement. Let me know how you think BPM can enhance customer experience.

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• Oracle OpenWorld Session: “Business Driven Development with BPM: Lessons from the Real World”

  - by Ajay Khanna

  One of key values that BPM promises is “Business Empowerment”. People closest to the processes, who participate in the process every day, are the ones who know most about the process. These are the people who run day-to-day operations, people who triage customer issues, people who envision improvements and innovations. It is, therefore, imperative that when a company decides to use BPM technology to automate their business processes, business people take the driver’s seat. BPM is not an IT only project. Oracle BPM suite has been designed keeping this core tenet of BPM, Business Empowerment, in mind. The result is business user centered design of Process Composer. Process Composer is designed to let business users document their processes, analyze them using simulation, create web forms, specify business rules and even run them in testing mode using process player, to see if the designed process meets their needs. This does not mean that IT has no role in this process. In fact, Oracle BPM Suite has made it very easy for Business and IT to collaborate. The same process can be shared among business, and IT stakeholders and each can collaborate to create model-driven, process based executable applications. A process may need to integrate with multiple systems via various mechanisms, and IT leads system and data integration effort. IT helps fine tune the performance of process applications and ensures that the deployment of process application meets scalability and failover standards. In this session, we saw Harish Gaur and Satya Narayanan from Oracle demonstrate roles Business and IT play in BPM projects and how Oracle BPM Suite enables business and IT collaboration to design and automate process based applications. They also discussed real life customer stories. Some key takeaways from this session: There are no IT projects, only business initiatives, requiring IT support Identify high impact processes – critical, better BPM ROI Identify key metrics to measure process performance Align business with IT layer

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• Finding it Hard to Deliver Right Customer Experience: Think BPM!

  - by Ajay Khanna

  Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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• NFS (with Kerberos) mount failing due to "Server not found in Kerberos database" error

  - by Kendall Hopkins

  When running: `sudo mount -t nfs4 -o sec=krb5 sol.domain.com:/ /mnt` I get this error on the client: mount.nfs4: access denied by server while mounting sol.domain.com:/ And on the server syslogs UNKNOWN_SERVER: authtime 0, nfs/[email protected] for nfs/ip-#-#-#-#[email protected], Server not found in Kerberos database UNKNOWN_SERVER: authtime 0, nfs/[email protected] for krbtgt/[email protected], Server not found in Kerberos database UNKNOWN_SERVER: authtime 0, nfs/[email protected] for krbtgt/[email protected], Server not found in Kerberos database UNKNOWN_SERVER: authtime 0, nfs/[email protected] for krbtgt/[email protected], Server not found in Kerberos database UNKNOWN_SERVER: authtime 0, nfs/[email protected] for krbtgt/[email protected], Server not found in Kerberos database UNKNOWN_SERVER: authtime 0, nfs/[email protected] for nfs/ip-#-#-#-#[email protected], Server not found in Kerberos database UNKNOWN_SERVER: authtime 0, nfs/[email protected] for krbtgt/[email protected], Server not found in Kerberos database UNKNOWN_SERVER: authtime 0, nfs/[email protected] for krbtgt/[email protected], Server not found in Kerberos database UNKNOWN_SERVER: authtime 0, nfs/[email protected] for krbtgt/[email protected], Server not found in Kerberos database UNKNOWN_SERVER: authtime 0, nfs/[email protected] for krbtgt/[email protected], Server not found in Kerberos database Server keytab file: ubuntu@sol:~$ sudo klist -e -k /etc/krb5.keytab Keytab name: WRFILE:/etc/krb5.keytab KVNO Principal ---- -------------------------------------------------------------------------- 7 host/[email protected] (aes256-cts-hmac-sha1-96) 7 host/[email protected] (arcfour-hmac) 7 host/[email protected] (des3-cbc-sha1) 7 host/[email protected] (des-cbc-crc) 9 nfs/[email protected] (aes256-cts-hmac-sha1-96) 9 nfs/[email protected] (arcfour-hmac) 9 nfs/[email protected] (des3-cbc-sha1) 9 nfs/[email protected] (des-cbc-crc) Client keytab file: ubuntu@mercury:~$ sudo klist -e -k /etc/krb5.keytab Keytab name: WRFILE:/etc/krb5.keytab KVNO Principal ---- -------------------------------------------------------------------------- 3 host/[email protected] (aes256-cts-hmac-sha1-96) 3 host/[email protected] (arcfour-hmac) 3 host/[email protected] (des3-cbc-sha1) 3 host/[email protected] (des-cbc-crc) 3 nfs/[email protected] (aes256-cts-hmac-sha1-96) 3 nfs/[email protected] (arcfour-hmac) 3 nfs/[email protected] (des3-cbc-sha1) 3 nfs/[email protected] (des-cbc-crc)

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• Why is /usr/bin/env permission denied to rails server?

  - by Eric Hopkins

  I've just set up rails on an apache server running on Ubuntu, and when I try to go to the root page it gives this error: /usr/bin/env: bash: Permission denied env and all the directories in the path all have permissions 755. I tried setting env to have permissions 777 but still got the same error. Rails is running as "nobody". Why is this happening? I don't know what else to try. In /etc/apache2/sites-available/api.conf: <VirtualHost *:80> ServerName api.thinknation.ca ServerAlias api.thinknation.ca DocumentRoot /var/www/api/public ErrorLog /var/www/logs/error.log CustomLog /var/www/logs/access.log combined RailsSpawnMethod smart <Directory /var/www/api/public> # This relaxes Apache security settings. AllowOverride all # MultiViews must be turned off. Options -MultiViews -Indexes # Uncomment this if you're on Apache >= 2.4: Order allow,deny Allow from all #Require all granted </Directory> </VirtualHost> From config/database.yml in my rails directory (with sensitive user names and passwords omitted): default: &default adapter: mysql2 encoding: utf8 pool: 5 username: root password: socket: /var/run/mysqld/mysqld.sock development: <<: *default database: api_development test: <<: *default database: api_test production: <<: *default url: <%= ENV['DATABASE_URL'] %> database: api username: ------------ password: ------------ Not sure what other details or files are relevant, I will add them if needed.

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• How make rewrite rules relative to .htaccess file.

  - by Kendall Hopkins

  Current I have an .htaccess file like this. RewriteEngine On RewriteCond %{REQUEST_FILENAME} !-f [OR] RewriteCond %{REQUEST_URI} ^/(always|rewrite|these|dirs)/ [NC] RewriteRule ^(.*)$ router.php [L,QSA] It works create when the site files are in the document_root of the webserver (ie. domain.com/abc.php - /abc.php). But in our current setup (which isn't changeable), this isn't ensured. We can sometimes have arbitrary folder in between the document root and folder of the .htaccess file (ie. domain.com/something/abc.php - /something/abc.php). The only problem with is that is the second RewriteCond no longer works. Is there anyway to dynamically check if the accessed path by a path relative to .htaccess file. For Example: If I have a site where domain.com/rewrite/ is the directory of the .htaccess file. NOT FORCED TO REWRITE -> domain.com/rewrite/index.php FORCED TO REWRITE -> domain.com/rewrite/rewrite/index.php If I have a site where domain.com/ is the directory of the .htaccess file. NOT FORCED TO REWRITE -> domain.com/index.php FORCED TO REWRITE -> domain.com/rewrite/index.php

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• On Mac OS X how can I monitor what is using my internet connection?

  - by Jon Hopkins

  I've got a relatively limited broadband connection (I live miles from the nearest exchange) and from time to time net access (but nothing else) slows to a near crawl. I know from a bit of monitoring software that the connection is being fairly heavily used which would explain it but I don't know what's using it. There are certainly plenty of things which might (these days there are dozens of apps that will either regularly or infrequently check data or download updates) but how can I find out? I'm happy to pay (a small amount of) money if needed, though in that case I'd rather it were a recommendation that me just Googling for something.

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• how to install ffmpeg in cpanel

  - by Ajay Chthri

  i'm using dedicated server(linux) so i need to install ffmpeg in cpanel so here ffmpeg i found in Main Software Install a Perl Module but i writing script in php so how can i install ffmpeg phpperl when i'am trying to install ffmpeg in perl module i get this response Checking C compiler....C compiler (/usr/bin/cc) OK (cached Tue Jan 17 19:16:31 2012)....Done CPAN fallback is disabled since /var/cpanel/conserve_memory exists, and cpanm is available. Method: Using Perl Expect, Installer: cpanm You have make /usr/bin/make Falling back to HTTP::Tiny 0.009 You have /bin/tar: tar (GNU tar) 1.15.1 You have /usr/bin/unzip You have Cpanel::HttpRequest 2.1 Testing connection speed...(using fast method)...Done Ping:2 (ticks) Testing connection speed to cpan.knowledgematters.net using pureperl...(28800.00 bytes/s)...Done Ping:2 (ticks) Testing connection speed to cpan.develooper.com using pureperl...(22233.33 bytes/s)...Done Ping:2 (ticks) Testing connection speed to cpan.schatt.com using pureperl...(32750.00 bytes/s)...Done Ping:3 (ticks) Testing connection speed to cpan.mirror.facebook.net using pureperl...(14050.00 bytes/s)...Done Ping:2 (ticks) Testing connection speed to cpan.mirrors.hoobly.com using pureperl...(5150.00 bytes/s)...Done Five usable mirrors located Ping:0 (ticks) Testing connection speed to 208.109.109.239 using pureperl...(28950.00 bytes/s)...Done Ping:2 (ticks) Testing connection speed to 208.82.118.100 using pureperl...(19300.00 bytes/s)...Done Ping:1 (ticks) Testing connection speed to 69.50.192.73 using pureperl...(19300.00 bytes/s)...Done Three usable fallback mirrors located Mirror Check passed for cpan.schatt.com (/index.html) Searching on cpanmetadb ... Fetching http://cpanmetadb.cpanel.net/v1.0/package/Video::FFmpeg?cpanel_version=11.30.5.6&cpanel_tier=release (connected:0).......(request attempt 1/12)...Using dns cache file /root/.HttpRequest/cpanmetadb.cpanel.net......searching for mirrors (mirror search attempt 1/3)......5 usable mirrors located. (less then expected)......mirror search success......connecting to 208.74.123.82...@208.74.123.82......connected......receiving...100%......request success......Done Searching Video::FFmpeg on cpanmetadb (http://cpanmetadb.cpanel.net/v1.0/package/Video::FFmpeg?cpanel_version=11.30.5.6&cpanel_tier=release) ... Fetching http://cpanmetadb.cpanel.net/v1.0/package/Video::FFmpeg?cpanel_version=11.30.5.6&cpanel_tier=release (connected:1).......(request attempt 1/12)[email protected]%......request success......Done Source: fastest CPAN mirror ... --> Working on Video::FFmpeg Fetching http://cpan.schatt.com//authors/id/R/RA/RANDOMMAN/Video-FFmpeg-0.47.tar.gz ... Fetching http://cpan.schatt.com/authors/id/R/RA/RANDOMMAN/Video-FFmpeg-0.47.tar.gz (connected:1).......(request attempt 1/12)...Resolving cpan.schatt.com...(resolve attempt 1/65)......connecting to 66.249.128.125...@66.249.128.125......connected......receiving...25%...50%...75%...100%......request success......Done OK Unpacking Video-FFmpeg-0.47.tar.gz Video-FFmpeg-0.47/ Video-FFmpeg-0.47/Changes Video-FFmpeg-0.47/FFmpeg.xs Video-FFmpeg-0.47/MANIFEST Video-FFmpeg-0.47/META.yml Video-FFmpeg-0.47/Makefile.PL Video-FFmpeg-0.47/README Video-FFmpeg-0.47/lib/ Video-FFmpeg-0.47/lib/Video/ Video-FFmpeg-0.47/lib/Video/FFmpeg/ Video-FFmpeg-0.47/lib/Video/FFmpeg/AVFormat.pm Video-FFmpeg-0.47/lib/Video/FFmpeg/AVStream/ Video-FFmpeg-0.47/lib/Video/FFmpeg/AVStream/Audio.pm Video-FFmpeg-0.47/lib/Video/FFmpeg/AVStream/Subtitle.pm Video-FFmpeg-0.47/lib/Video/FFmpeg/AVStream/Video.pm Video-FFmpeg-0.47/lib/Video/FFmpeg/AVStream.pm Video-FFmpeg-0.47/lib/Video/FFmpeg.pm Video-FFmpeg-0.47/ppport.h Video-FFmpeg-0.47/t/ Video-FFmpeg-0.47/t/Video-FFmpeg.t Video-FFmpeg-0.47/test Video-FFmpeg-0.47/test.mp4 Video-FFmpeg-0.47/typemap Entering Video-FFmpeg-0.47 Checking configure dependencies from META.yml META.yml not found or unparsable. Fetching META.yml from search.cpan.org Fetching http://search.cpan.org/meta/Video-FFmpeg-0.47/META.yml (connected:1).......(request attempt 1/12)...Resolving search.cpan.org...(resolve attempt 1/65)......connecting to 199.15.176.161...@199.15.176.161......connected......receiving...100%......request success......Done Configuring Video-FFmpeg-0.47 ... Running Makefile.PL Perl v5.10.0 required--this is only v5.8.8, stopped at Makefile.PL line 1. BEGIN failed--compilation aborted at Makefile.PL line 1. N/A ! Configure failed for Video-FFmpeg-0.47. See /home/.cpanm/build.log for details. Perl Expect failed with non-zero exit status: 256 All available perl module install methods have failed guide me how can i install ffmpeg in cPanel Thanks for advance.

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• Multi language support in wireshark

  - by Ajay

  Do we have multiple language support with Wireshark. We are using Windows Xp SP2 and Ubuntu Linux environment. Actually we have a plugin which is UDP based and we have a requirement to Analyse the Information in Packet List Pane and Packet Details Pane to be viewed in other languages like French, German, Italian etc ... So is it possible with Wireshark version - 1.2.0. For e.g. Can we also have all the Menu Items etc ... all text in Wireshark which is there in English to be seen in French, German and Italian.

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• How much processor speed and cores do I need for these tasks?

  - by ajay

  I am planning to buy a new laptop as I find my current one very slow. My question here is specifically related to RAM size and CPU power. I will mostly be doing development (not much games). I would be dabbling in distributed computing, multithreaded and data intensive parallelizable tasks on multi-cores. For e.g. I would want to be able to Concurrent programming in Scala/Java/Clojure etc. and be able to see parallelization. Furthermore, I would want the RAM to be enough. But from a developer machine standpoint, do you think 4GB RAM and 2.53GHz Dual Core processor would be enough. I'm basically looking at this model: http://store.apple.com/us/configure/MC118LL/A?mco=MTM3NDcyODk (link dead)

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• VMWare-Tools Installation fails on Ubuntu 11.04

  - by Ajay

  I am trying to install VMwareTools-8.4.6-385536.tar.gz (VMWare Tools) on the following operating system: Ubuntu 11.04 - Linux ubuntu 2.6.38-8-generic #42-Ubuntu SMP Mon Apr 11 03:31:50 UTC 2011 i686 i686 i386 GNU/Linux I am using VMPlayer version 3.1.4 - build 385536 ==================================================================== After starting the installation i am getting the following errors: What is the directory that contains the init scripts? [/etc/init.d] Error opening No such file or directory ================================================ Distribution provided drivers for Xorg X server are used. Skipping X configuration because X drivers are not included. Creating a new initrd boot image for the kernel. update-initramfs: Generating /boot/initrd.img-2.6.38-8-generic Starting VMware Tools services in the virtual machine: Switching to guest configuration: done Blocking file system: done Guest operating system daemon: failed Virtual Printing daemon: done Unable to start services for VMware Tools Can somebody help in this?

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