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  • Sonicwall - dual WAN ports - switch from one to another

    - by Charles
    Hi, Folks! I'm using a SonicWall NSA 240 which has two WAN ports (T1 and Comcast) and the LAN port has a cable which connects to a switch. From the switch, several cables connect to other switches. The SonicWall doesn't have DHCP enabled; one of our domain controllers running Windows Server 2003 also functions as a DHCP server. Is there a way for a user in our network to change connection from T1 to Comcast as their ISP or vice versa? In other words, if a user is connected via the T1, can he/she somehow connect via Comcast instead? Thanks, in advance, for your help! Sincerely, Charles

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  • AIIM Best Practice Awards to Two Oracle Customers

    - by [email protected]
    On Tuesday night at the AIIM Awards Banquet, two Oracle customers and their implementation partners won awards for their Oracle Enterprise 2.0 implementations. The Bureau of Indian Affairs, a division of the Department of Interior, won a Carl E. Nelson Best Practices Award for their implementation of Oracle WebCenter and Oracle Content Management to provide an interactive social media environment to engage and inform their constituent communities. The BIA Citizen Portal provides all the services of the Bureau of Indian Affairs to the community of 564 federally recognized tribes that include over 1.9 million American Indians and Alaska Natives. This integration was achieved with the support of Oracle partner Mythics. The Charles Town Police Department integrated Oracle Content Management to integrate with and support their police evidence system. This integration was created in partnership with Oracle partner EDAC Systems Inc. Diane Hoppe of EDAC Systems Inc. was on hand to receive the award for Charles Town Police Department. You can see pictures of our award winners here: Linus Chow, Oracle; John Mancini, President of AIIM; and Diane Hoppe, EDACS - Charles Town Police: John Mancini, President of AIIM; Linus Chow, Oracle; Chris Baker, Mythics; and Bureau of Indian Affairs Oracle, EDACS, Mythics, BIA You can read more in the AIIM press release.

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  • Using PHP cURL with an HTTP Debugging Proxy

    - by Kane
    I'm using the app "Fiddler" to debug a GET attempt to a website via PHP cURL. In order to see the cURL traffic I had to specify that the cURL connection use the Fiddler proxy (see code below). $ch = curl_init(); curl_setopt($ch, CURLOPT_HTTPPROXYTUNNEL, 1); curl_setopt($ch, CURLOPT_PROXY, '127.0.0.1:8888'); curl_setopt($ch, CURLOPT_CONNECTTIMEOUT, 5); curl_setopt($ch, CURLOPT_TIMEOUT, 10); curl_setopt($ch, CURLOPT_HEADERFUNCTION, 'read_header'); curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1); curl_setopt($ch, CURLOPT_USERAGENT, $user_agent); curl_setopt($ch, CURLOPT_REFERER, "http://domain.com"); curl_setopt($ch, CURLOPT_HTTPHEADER, $headers); curl_setopt($ch, CURLOPT_COOKIEJAR, "my_cookies.txt"); curl_setopt($ch, CURLOPT_COOKIEFILE, "my_cookies.txt"); curl_setopt($ch, CURLOPT_URL, "http://domain.com"); $response = curl_exec($ch); But the problem is that in Fiddler I can only see this: Request (domain.com is just an alias): CONNECT domain.com:80 HTTP/1.1 Response: HTTP/1.1 200 Blind-Connection Established If I manually load the website in a browser Fiddler gives me WAY more information. I can see the cookies, the header information, and what I'm receiving via the GET. Any ideas why Fiddler can't see more useful information from PHP cURL? Edit: I tried turning on the "Enable HTTPS Decryption" option inside Tools / Fiddler Options / HTTPS (which I'm not sure why I'd need to use as I didn't tell cURL to use HTTPS). Unfortunately, by changing this setting I now get a Response of: HTTP/1.1 502 Connection failed Edit: If it helps, the app "Charles" shows me WAY more information than Fiddler, but I really want to figure out Fiddler since I like it better.

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  • Reference to undeclared entity 'nbsp' - why?

    - by Charles
    I have the following line of code: XDocument formConfiguration = XDocument.Load(ConfigurationManager.AppSettings["XMLFileURL"]); I get the following exception message: Reference to undeclared entity 'nbsp' There are no   sequences in the XML. There are no "&" characters in the XML. Where could this be coming from? Thanks, Charles

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  • Excel 2007 floating format toolbar customisation

    - by Charles
    Is it possible in Excel 2007 to customise the floating format bar that is shown when you right-click on a cell? To avoid confusion, I don't mean the "Cell" commandbar menu, but the second floating toolbar with formatting buttons. e.g. is it possible to add a Styles dropdown, or have any other text alignment option than centre? Thanks in advance, Charles

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  • Can't connect to MS SQL Server database using SSMS

    - by Charles
    I have a database on line with Godaddy (who uses SQL Server 2005). They provide basic management tools, but tell you that for more advanced tools you can connect directly using SSMS. I followed their instructions to ensure my online database will accept remote connections, and can apparently log in using SSMS with success (after giving my hostname and access data). However: Now from in SSMS, when attempting to expand the "Databases" folder tree, I get the following error: Failed to retrieve data for this request. (Microsoft.SqlServer.Management.Sdk.Sfc) An exception occurred while executing a Transact-SQL statement or batch. (Microsoft.SqlServer.ConnectionInfo) The server principal "cmitchell" is not able to access the database "3pointdb" under the current security context. (Microsoft SQL Server, Error: 916) The irony is that 3pointdb isn't my database. It is just another in a long list of databases that show up when I access my Godaddy backend. From SSMS, I selected the default database to be the name of my database, which it did locate on the list when I browsed. Still same error message. It is trying to connect to a database that isn't mine! :( Godaddy support, after a bit of testing, said the problem isn't on their end. it's on mine. – Charles

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  • Windows 7 Administrator HomeUsers Account

    - by Charles Carrington
    I'm trying to login to my Windows 7 PC from another PC so that I can transfer files to the Windows 7 PC. I've just installed Visual Studio 2008 on my new PC, and I wan't to transfer all of my work from my old machine to my new one. When I first set up a user on the Windows 7 PC after a reformat, the account created had a Group field that read "HomeUsers; Administrators" when viewing it from the User Accounts screen. You get to this screen by typing "netplwiz" in the search field of the Start Menu. I changed the Group of this account to Administrators before I realized that it was assigned to two Groups -- "HomeUsers; Administrators" as I mentioned above. I was trying to make sure that it was an Administrator account so I didn't have to type in a password everytime I wanted to install software. I can use this computer normally without being asked for an administrator password all the time when I want to install new software, but I can't log in to this PC from another PC because I don't have an account that has a Group of "HomeUsers". I should have left the account alone; everything would've been fine. But there doesn't seem to be a way to assign it to two groups after the initial assignment that take place automatically when you are setting up your computer for the first time. If you assign "HomeUsers" to the account, the Group field on the User Accounts screen will just read "HomeUsers". If you assign "Administrators" to the account, the Group field on the User Accounts screen will just read "Administrators". There's no way to make it read "HomeUsers; Administrators" again. If you don't have at least one account that is a "HomeUsers" account, you cannot log in to the PC from another PC on the network. If you don't have an account that is an "Administrators" account, you cannot install software on your machine without being asked for an Administrator password all the time, which is very annoying. I want an account on my Windows 7 PC that I can use to install software without being asked for a password AND that I can log into from another PC on the network to transfer files. If I could make the Group field read "HomeUsers; Administrators" of my primary account on the Windows 7 PC when I go to the User Accounts screen by typing "netplwiz" in the search field of the Start Menu, my primary account would do what I want it to do. Does anybody know how to make an account in Windows 7 a "HomeUsers" account AND an "Administrators" account? As I said before, Windows 7 does this for you automatically when you first set up your computer. But if you change it inadvertently, there is no way to change it back. At least I don't know how to do it. If anybody has any ideas on how to fix this, I would greatly appreciate it. Thanks, Charles Carrington

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  • How to get only one row for each distinct value in the column ?

    - by Chavdar
    Hi Everybody, I have a question about Access.If for example I have a table with the following data : NAME | ADDRESS John Taylor | 33 Dundas Ave. John Taylor | 55 Shane Ave. John Taylor | 786 Edward St. Ted Charles | 785 Bloor St. Ted Charles | 90 New York Ave. I want to get one record for each person no matter of the address.For example : NAME | ADDRESS John Taylor | 33 Dundas Ave. Ted Charles | 90 New York Ave. Can this be done with queries only ? I tried using DISTINCT, but when I am selecting both columns, the combination is allways unique so I get all the rows. Thank you !

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  • How to Add a File from my source tree to Maven Site

    - by Charles O.
    I have a Maven 2 RESTful application using Jersey/JAXB. I generate the JAXB beans from a schema file, where the schema file is in my resources directory, e.g., src/main/resources/foo.xsd. I want to include foo.xsd file in the generated Maven site for my project, so that clients can see the XML schema when writing RESTful calls. How can I include foo.xsd in the site? I could have a copy of the file in src/main/site/..., and then update my site.xml to point to it (or have a .apt whose contents point to it), but I don't like that because I'm still tweaking foo.xsd, and don't want to have to remember to copy it each time I update it. And that's just bad practice. I also tried having a .apt file that has a link to the foo.xsd which gets copied to the target/classes directory. That works until I do a site:deploy, because that only copies the target/site directory. Thanks, Charles

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  • Outlook Calendar Error "The attachment size exceeds the allowable limit", even when there is no attachment

    - by Laura Kane-Punyon
    I have an outlook meeting series that occurs weekly. Every week, I open the current occurrence, attach the current week’s meeting materials and send an update to the invites. I have done this for the same meeting series for several years. Recently, I started to run into a problem where every time I try to update or cancel a meeting occurrence I received the error “the attachment size exceeds the allowable limit” regardless of whether or not I have an attachment. I am not even able to cancel the series in order to start fresh. I have 2 questions regarding this issue: Is there any way to send attachments on the occurrence of a meeting invite without running into this issue? Is there any way to remove this meeting series?

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  • Long file path returning 404 for "hello.htm"

    - by Adam Kane
    Hello, I have a long file path that works on my server, but a simliar path returns a 404 error when it is on my clients (IIS6) server (http://ddmat.com/). Here's the functioning file path on my server: http://www.forgefx.com/projects/ddmat/install/Application Files/McCurdys_1_0_0_0/Content/FBX/CCAE1B33/Roof-sectionB-02.fbm/hello.htm My guesses: Maybe the file path is too long? Maybe the ".fbm" in the directory path is invalid? Sorry for the vauge problem description. Please let me know what additional info I can provide that'd be helpful. Update: The problem happens even in short paths, with no spaces: http://www.myserver/test.folder/hell.htm Thanks, Adam

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  • no display on tv when connecting pc via hdmi in win7

    - by Kane
    The system of pc is win7 32bit, the video card is ATI 4670. The tv is philips 74xx series. And the monitor is Dell 19' that connect with pc via VGA. The tv can receive the singal and show the pictures when booting the pc(bios self checking, the logo of windows 7), however the tv says there is no signal after the win7 login window shows. I have installed the latest CCC and driver of ATI video card. Does anyone have idea for it?

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  • Stop windows-7 explorer taskbar icon changing for different locations

    - by Timothy Kane
    If I open an instance of Windows Explorer, a button appears on the taskbar; its icon matches the icon of current location in Explorer. E.g. If I've clicked on a drive (e.g. C:) then the taskbar icon changes to the drive icon. If I select the Pictures Library location, the taskbar icon changes to a little picture symbol. How can I stop this behaviour, so that the taskbar icon always shows the same icon, regardless of where I've clicked in Explorer?

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  • Replace, not merge, folders when copying

    - by Adam Kane
    In Windows Vista, when I try to move a folder to replace an existing folder, Vista asks me if I want to merge the folders or cancel. How do I get the old XP behavior where the old folder is just replaced. This issue is especially challenging when moving many folders at once and some of them move but then some of them hit this merge/cancel problem. Thanks!

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  • SendMail not working in CentOs 6.4

    - by Kane
    I am trying to send e-mails from my CentOS 6.4 but it does not work. My knowledge about servers is quite limited, so I hope someone can help me. Here is what I did: First i tried to send an email using the "mail" command, but it was not in the OS so I installed it. # yum install mailx After that, I tried sending an email using the "mail" command, but it did not send anything. I checked it on the internet and I realized I needed an e-mail server like sendmail, so I installed it. # yum install sendmail sendmail-cf sendmail-doc sendmail-devel After that, I configured it following some tutorials. First, sendmail.mc file. # vi /etc/mail/sendmail.mc Commented out the next line: BEFORE # DAEMON_OPTIONS('Port=smtp, Name=MTA') dnl AFTER # dnl DAEMON_OPTIONS('Port=smtp, Name=MTA') dnl Check that the next lines are correct: # FEATURE(`virtusertable', `hash -o /etc/mail/virtusertable.db')dnl # ... # FEATURE(use_cw_file)dnl # ... # FEATURE(`access_db', `hash -T<TMPF> -o /etc/mail/access.db')dnl Update sendmail.cf # m4 /etc/mail/sendmail.mc > /etc/mail/sendmail.cf Open the port 25 adding the proper line in the iptables file # vi /etc/sysconfig/iptables # -A INPUT -m state --state NEW -m tcp --dport 25 -j ACCEPT restart iptables and sendmail # service iptables restart # service sendmail restart So i thought that would be ok, but when i tried: # mail '[email protected]' # Subject: test subject # test content #. I checked the mail log: # vi /var/log/maillog And that is what I found: Aug 14 17:36:24 dev-admin-test sendmail[20682]: r7D8RItS019578: to=<[email protected]>, ctladdr=<[email protected]> (0/0), delay=1+00:09:06, xdelay=00:00:00, mailer=esmtp, pri=2460500, relay=alt4.gmail- smtp-in.l.google.com., dsn=4.0.0, stat=Deferred: Connection timed out with alt4.gmail-smtp-in.l.google.com. I do not understand why there is a connection time out. Am I missing something? Can anyone help me, please? Thank you.

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  • PHP web application can't connect mysql installed with Zend Server CE on Mac OSX

    - by Kane
    I'm setting up development environment on Mac OSX. However the PHP web application can't connect the mysql server installed with Zend Server CE. The error information is below, [Type] dbnot_connect [2013] Lost connection to MySQL server at 'reading initial communication packet', system error: 61 Mysql database can be accessed via phpAdmin installed with Zend Server CE as well. The same code works well on Windows or Linux in Zend Server CE.

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  • How Social Is Your Contact Center?

    - by Charles Knapp
    More than 75% of consumers have complained on a social site after a poor customer experience. Yet, 70% of companies have little understanding of the social media conversations about their brand. To deliver upon your brand promise, retain customers, and increase their lifetime value, you must deliver great customer experiences across social, mobile, phone, and chat channels. Siloed channels produce poor customer experiences. Social channels must integrate with the people, processes, technology, and traditional channels used to satisfy customers. The more effective a company’s social marketing, the greater the demand for effective social service. However, service is not a job for social marketers. It is a job for service specialists, focused on KPIs such as response time, first contact resolution, satisfaction, churn, retention, and customer lifetime value. Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs, and negligible return on investments. Service leaders should consider carefully how to integrate social channels with their current customer service and support people, processes, technology, and channels. Here is one company realizing success: the pre-integrated Oracle RightNow Social Experience “empowers our contact center operations by enabling our agents to join customer conversations that are happening on social sites like Twitter and Facebook and integrate those conversations into our overall multichannel customer engagement processes.” — Lisa Larson, Drugstore.com

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  • Form, function and complexity in rule processing

    - by Charles Young
    Tim Bass posted on ‘Orwellian Event Processing’. I was involved in a heated exchange in the comments, and he has more recently published a post entitled ‘Disadvantages of Rule-Based Systems (Part 1)’. Whatever the rights and wrongs of our exchange, it clearly failed to generate any agreement or understanding of our different positions. I don't particularly want to promote further argument of that kind, but I do want to take the opportunity of offering a different perspective on rule-processing and an explanation of my comments. For me, the ‘red rag’ lay in Tim’s claim that “...rules alone are highly inefficient for most classes of (not simple) problems” and a later paragraph that appears to equate the simplicity of form (‘IF-THEN-ELSE’) with simplicity of function.   It is not the first time Tim has expressed these views and not the first time I have responded to his assertions.   Indeed, Tim has a long history of commenting on the subject of complex event processing (CEP) and, less often, rule processing in ‘robust’ terms, often asserting that very many other people’s opinions on this subject are mistaken.   In turn, I am of the opinion that, certainly in terms of rule processing, which is an area in which I have a specific interest and knowledge, he is often mistaken. There is no simple answer to the fundamental question ‘what is a rule?’ We use the word in a very fluid fashion in English. Likewise, the term ‘rule processing’, as used widely in IT, is equally difficult to define simplistically. The best way to envisage the term is as a ‘centre of gravity’ within a wider domain. That domain contains many other ‘centres of gravity’, including CEP, statistical analytics, neural networks, natural language processing and so much more. Whole communities tend to gravitate towards and build themselves around some of these centres. The term 'rule processing' is associated with many different technology types, various software products, different architectural patterns, the functional capability of many applications and services, etc. There is considerable variation amongst these different technologies, techniques and products. Very broadly, a common theme is their ability to manage certain types of processing and problem solving through declarative, or semi-declarative, statements of propositional logic bound to action-based consequences. It is generally important to be able to decouple these statements from other parts of an overall system or architecture so that they can be managed and deployed independently.  As a centre of gravity, ‘rule processing’ is no island. It exists in the context of a domain of discourse that is, itself, highly interconnected and continuous.   Rule processing does not, for example, exist in splendid isolation to natural language processing.   On the contrary, an on-going theme of rule processing is to find better ways to express rules in natural language and map these to executable forms.   Rule processing does not exist in splendid isolation to CEP.   On the contrary, an event processing agent can reasonably be considered as a rule engine (a theme in ‘Power of Events’ by David Luckham).   Rule processing does not live in splendid isolation to statistical approaches such as Bayesian analytics. On the contrary, rule processing and statistical analytics are highly synergistic.   Rule processing does not even live in splendid isolation to neural networks. For example, significant research has centred on finding ways to translate trained nets into explicit rule sets in order to support forms of validation and facilitate insight into the knowledge stored in those nets. What about simplicity of form?   Many rule processing technologies do indeed use a very simple form (‘If...Then’, ‘When...Do’, etc.)   However, it is a fundamental mistake to equate simplicity of form with simplicity of function.   It is absolutely mistaken to suggest that simplicity of form is a barrier to the efficient handling of complexity.   There are countless real-world examples which serve to disprove that notion.   Indeed, simplicity of form is often the key to handling complexity. Does rule processing offer a ‘one size fits all’. No, of course not.   No serious commentator suggests it does.   Does the design and management of large knowledge bases, expressed as rules, become difficult?   Yes, it can do, but that is true of any large knowledge base, regardless of the form in which knowledge is expressed.   The measure of complexity is not a function of rule set size or rule form.  It tends to be correlated more strongly with the size of the ‘problem space’ (‘search space’) which is something quite different.   Analysis of the problem space and the algorithms we use to search through that space are, of course, the very things we use to derive objective measures of the complexity of a given problem. This is basic computer science and common practice. Sailing a Dreadnaught through the sea of information technology and lobbing shells at some of the islands we encounter along the way does no one any good.   Building bridges and causeways between islands so that the inhabitants can collaborate in open discourse offers hope of real progress.

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  • Itautec Accelerates Profitable High Tech Customer Service

    - by charles.knapp
    Itautec is a Brazilian-based global high technology products and services firm with strong performance in the global market of banking and commercial automation, with more than 2,300 global clients. It recently deployed Siebel CRM for sales, customer support, and field service. In the first year of use, Siebel CRM enabled a 30% growth in services revenue. Siebel CRM also reduced support costs. "Oracle's Siebel CRM has minimized costs and made our customer service more agile," said Adriano Rodrigues da Silva, IT Manager. "Before deployment, 95% of our customer service contacts were made by phone. Siebel CRM made it possible to expand' choices, so that now 55% of our customers contact our helpdesk through the newer communications channels." Read more here about Itautec's success, and learn more here about how Siebel CRM can help your firm to grow customer service revenues, improve service levels, and reduce costs.

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  • Anthony Lye Shows New Pharmaceutical Sales Solution: Turn the Screen Around

    - by charles.knapp
    Tomorrow, March 31, watch as senior vice president of CRM, Anthony Lye, and director of life sciences product strategy, Piers Evans, provide the first public look at Oracle's new Pharmaceutical Sales solution, powered by Oracle CRM On Demand 17 - Life Sciences Edition. You will see a next generation approach to sell more and report less. Register now for this informative global webcast on March 31, 9 AM PDT/4 PM GMT.

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  • Oracle CRM On Demand R17 and Pharma's Future

    - by charles.knapp
    By Denis Pombriant, Beagle Research, March 30 "Oracle announced Release 17 of CRM On-Demand today along with an updated vertical market version for the pharmaceutical industry. Seventeen is a lot of releases even for a SaaS company and Oracle should be proud of the milestone. The same is true of the emphasis on the pharmaceutical industry vertical. Oracle comes to the pharma CRM market with an assist from Siebel, the one time independent leader in CRM that Oracle bought a few years back. Before the acquisition Siebel and its pharma package had managed to corner about nineteen of the top twenty pharmaceutical companies. For a time in the last decade you could go from job to job as a pharma rep taking your Siebel skills with you and feel right at home. The writing on the wall now though is that pharmaceutical sales is transitioning to a SaaS model and Oracle is managing the transition for its customers. Oracle's done a good job of keeping up with changes in the industry and you have to admit that pharma sales is a different kettle of fish than almost anything else in CRM." For additional insights, read here.

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  • Anthony Lye: How Pharmaceutical Reps Can Sell More & Report Less

    - by charles.knapp
    On March 31, watch as senior vice president of CRM, Anthony Lye, and director of life sciences product strategy, Piers Evans, provide the first public look at Oracle's new Pharmaceutical Sales solution, powered by Oracle CRM On Demand - Life Sciences Edition. You will see a next generation approach to: • Increase sales effectiveness • Equip reps worldwide • Get the best value Register now for this informative GLOBAL webcast on March 31, 9 AM PDT/4 PM GMT.

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  • IDC: Oracle Doubles Down on Life Sciences Sales & Marketing

    - by charles.knapp
    "This past week Oracle held its 5th annual Life Sciences Forum in Princeton, NJ. The conference provided a wide range of content focused on their products and partnerships across the life science spectrum. But this year's conference placed strong emphasis on Oracle's new CRM On Demand Life Sciences Edition R17, and deservedly so. R17 is the largest, and most impressive, CRM On Demand release that Oracle has had to date, and it provides many significant upgrades over earlier versions." Read more here.

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  • Unlock the Full Value of Oracle CRM On Demand

    - by charles.knapp
    Register for this live Oracle CRM On Demand Virtual Community Session! Oracle CRM On Demand delivers the most complete On Demand CRM available anywhere. But how can you ensure you are getting maximum value from the many powerful features that Oracle CRM On Demand offers? Join our interactive Oracle CRM On Demand Virtual Community Session on Tuesday, January 11, 2011 from 10.00-11 a.m. PT / 1 p.m.-2 p.m. ET to get expert advice and discuss the best ways to unlock the full potential of Oracle CRM Demand with Mike Lairson, author of 'Oracle CRM On Demand Reporting'. Book OfferSend your Oracle CRM On Demand configuration ideas before the Webcast to [email protected] and you could win a free copy of 'Oracle CRM On Demand Reporting' by Mike Lairson. Learn more and register now!

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  • Dell Dell E2009W monitor not detected

    - by Charles
    I have an issue with my monitor. I just installed Ubuntu 11.10, but the monitor that is plugged in doesn't appear anywhere. And by doesn't appear, I mean that in the "Displays" menu, it doesn't even appear as "Unknown", I just have my screen that appears and nothing else. It is connected through VGA, and the monitor is recognized with no problem on Windows 7. It is a Dell monitor. I'm not a pro with Ubuntu, so any help to diagnose the issue would be really helpful (and help me learn how to fix this kind of monitor issue in the future) Thanks !

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