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• Silverlight Cream for March 29, 2010 -- #824

  - by Dave Campbell

  In this Issue: smartyP(-2-), Al Pascual, Mike Taulty, Shawn Burke(-2-), Vikram Pendse, Tomasz Janczuk, Lee, and Alexey Zakharov. Shoutouts: Jeff Weber announced New Silverlight Game “Snow Spill” by Nick Avery of Liserd Arts Games John Papa summarized links to all the Silverlight and Windows Phone 7 Sessions from MIX 10 Tim Heuer has a post up about OData and the MIX10 feed: MIX10: Yet another way to view video content sessions using their OData feed From SilverlightCream.com: Creating a Windows Phone 7 Metro Style Pivot Application [Part 1] smartyP has a two-part video tutorial up on creating a WP7 pivot navigation app using Expression Blend. He's also looking for feedback. Creating a Windows Phone 7 Metro Style Pivot Application [Part 2] In part 2, smartyP adds gestures to his navigation. He also has some good external links listed. Al Pascual: My First Windows Phone 7 Application Al Pascual extends the MIX10 keynote WP7 sample by adding the ability to send tweets ... with all the code. Silverlight 4 RC and the “silent installation” Mike Taulty discusses and demonstrates installing an OOB app without having to visit a webpage to get it. In other words, pass it around on a USB drive, send it in email, etc. iPhone SDK vs Windows Phone 7 Series SDK Challenge, Part 1: Hello World! Shawn Burke has a 2-part series up comparing iPhone and WP7 development looking at how easy it is to code and lines of code produced by the tools. This first post is the classic Hello World. Check out the comments as well. iPhone SDK vs. Windows Phone 7 Series SDK Challenge, Part 2: MoveMe Shawn Burke's part 2 is comparing the classic iPhone 'MoveMe' app... again, check out all the comments. Silverlight 4 : Indic Support in Silverlight Vikram Pendse demonstrates using the Microsoft Indic Language Input tool. He has some screen shots and discussion about fonts in Silverlight. Comparison of HTTP polling duplex and net.tcp performance in Silverlight 4 RC Tomasz Janczuk is checking out Silverlight4 RC and has a comparison up of the performance of the three mechanisms for asynch data push for the server to the client/. Summary rows in Datagrid with multiple groups Lee revisted a post that displayed Summary/Totals in the group header to also support multiple groups now. Silverlight Commands Hacks: Passing EventArgs as CommandParameter to DelegateCommand triggered by EventTrigger Alexey Zakharov suggests a workaround 'InvokeDelegateCommandAction' to keep Blend from ignoring event args. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Presenting the &ldquo;Applications Strategy at Oracle Blog&rdquo;

  - by divya.malik

  We would like to introduce all our Complete CRM Blog readers to a newly launched blog, the Applications Strategy at Oracle Blog. This was just re-introduced by our  Group Vice President, John Burke.  While our focus here is on CRM, the Applications strategy blog will provide you with information on the state of the applications business, current business trends, information about Oracle’s applications products, and also how customers are using our products successfully. This blog is focused on providing you with a complete and balanced view of the total applications landscape. Here is John Burke, from Oracle Headquarters.  

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• how to reset gnome panel?

  - by Matt

  I think my gnome-panel is messed up because I alt+right click it and nothing pops up. I'm on 12.04, classic gnome desktop. so I used locate and found gnome-panel in .gconf somewhere, how do I clear just gnome-panel's settings so that I can add things to my panel again? edit: matt: ~/.gconf $ find|grep -iw panel ./desktop/ibus/panel ./desktop/ibus/panel/%gconf.xml ./apps/gnome-settings/gnome-panel ./apps/gnome-settings/gnome-panel/%gconf.xml

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• Writing to a specific line of a file.

  - by helpmeh

  I have a .dat file with data like this in "James","Project5","15/05/2010","3" "Matt","Project1","01/05/2010","5" "Ellie","Project5","24/04/2010","1" "Ellie","Project2","10/05/2010","3" "Matt","Project3","03/05/2010","4" It gets written in with thise code. Private Sub Command2_Click() Open jobs For Append As #1 Write #1, Combo1, Combo3, Combo2, Text3 Close #1 End Sub I instead would like to write it to the file so that if a persons name is already in the file then it would just put the data in the file, under their that is already there but without the name. I can't figure out how to do this but this is what I would like it to end up like. "James","Project5","15/05/2010","3" "Matt","Project1","01/05/2010","5" "Ellie","Project5","24/04/2010","1" "Project2","10/05/2010","3" "Matt","Project3","03/05/2010","4" Any help would be fantastic!

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• Why can't my Apache see my media folder?

  - by alex

  Alias /media/ /home/matt/repos/hello/media <Directory /home/matt/repos/hello/media> Options -Indexes Order deny,allow Allow from all </Directory> WSGIScriptAlias / /home/matt/repos/hello/wsgi/django.wsgi /media is my directory. When I go to mydomain.com/media/, it says 403 Forbidden. And, the rest of my site doesn't work because all static files are 404s. Why? Edit: hello is my project folder

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• Google présente les trois stratégies les plus importantes pour le référencement en 2011 : rapidité, contrôle interne et réseaux sociaux

  Google présente les trois stratégies les plus importantes pour le référencement en 2011 Rapidité, contrôle interne et Webmarketing sur les réseaux sociaux Sur sa chaine YouTube, le centre Google Webmaster Help répond régulièrement aux questions les plus pertinentes venant de professionnels des divers métiers du web. Cette semaine, Matt Cutts, responsable de l'équipe anti-spam de Google, répond à une question particulièrement intéressante : « Si vous étiez un expert en optimisation pour les moteurs de recherche dans une grande entreprise, quelles sont les trois choses que vous incluriez dans votre stratégie pour 2011 ? » Pour Matt Cutts, la première chose qu'i...

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• If You Could Cut Your Meeting Times in ½ Would You?

  - by [email protected]

  By Brian Dayton on April 22, 2010 2:02 PM I know it sounds like a big promise. And what I'm thinking about may not cut a :60 minute meeting into :30 minutes, but it could make meetings and interactions up to 2X more productive. How? Social Media for the Enterprise, Not Social Media In the Enterprise Bear with me. I'm not talking about whether or not workers should or shouldn't have access to Facebook on corporate networks. That topic has been discussed @ length. I'm also not talking about the direct benefits of Social Networking tools like Presence (the ability to see someone online and ask a question in real-time), blogs, RSS feeds or external tools like Twitter. The Un-Measurable Benefits Would you do something that you believe will have a positive effect--but can't be measured? It's impossible to quantify the effectiveness of a meeting. However, what I am talking about would be more of a byproduct of all of the social networking tools above. Here's the hypothesis: As I've gotten more and more busy with work, family, travel and kids--and the same has happened to my friends and family--I'm less and less connected. But by introducing Facebook to my life I've not only made connections with longtime friends whom I haven't spoken to in years--but I've increased the pace and quality of interactions, on and offline, with close friends who I see and speak to every week. In some cases it even enhances the connections and interactions with those I see or speak to every day. The same holds true in an organization. Especially a larger one with highly matrixed organizational structures. You work with people on a project, new people come in with each different project and a disproportionate amount of time is spent getting oriented and staying current. Going back to the initial value proposition--making meetings shorter/more effective--a large amount of time is spent: - At Project Kick-off: Meeting and understanding team member's histories, goals & roles - Ongoing: Summarizing events since the last meeting or update email In my personal, Facebook life today I know that: - My best friend from college - has been stranded in India for 5 days because of the volcano in Iceland and is now only 250 miles from home - One of my co-workers started conference calls at 6:30 this morning - My wife wasn't terribly pleased with my painting skills in our new bathroom (disclosure: she told me this face to face too) Strengthening Weak Links A recent article in CIO Magazine, Three Dangerous Social Media Misconceptions (Kristen Burnham, March 12, 2010) calls out the #1 misconception as follows: 1. "Face-to-face relationships are far more valuable than virtual ones." While some level of physical interaction will always add value to relationships, Gartner says that come 2020, most relationships and teams will be based on "weak links"--that is, you may not have personally met a contact, but you'll know of or may have interacted with him via social sites like Facebook, LinkedIn and Twitter. The sooner your enterprise adopts these tools, the sooner your employees will learn them, and the sooner you'll begin to cultivate these relationships-of-the-future. I personally believe that it's not an either/or choice between face-to-face and virtual interactions. In fact, I'll be as bold as saying it doesn't matter. I can point to two extremely valuable work relationships that I've had over the past 5 years: - I shared an office with one of them - I met the other person, face-to-face, only once Both relationships were very productive. The dynamics were similar. The communication tactics differed immensely. What does matter is the quality, frequency and relevance of interactions. Still sound like too much? An over-promise? Stay tuned for my next post The Gap Between Facebook and LinkedIn. I'll also connect some of the dots with where Oracle Applications and technologies are headed.

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• Where’s my MD.050?

  - by Dave Burke

  A question that I’m sometimes asked is “where’s my MD.050 in OUM?” For those not familiar with an MD.050, it serves the purpose of being a Functional Design Document (FDD) in one of Oracle’s legacy Methods. Functional Design Documents have existed for many years with their primary purpose being to describe the functional aspects of one or more components of an IT system, typically, a Custom Extension of some sort. So why don’t we have a direct replacement for the MD.050/FDD in OUM? In simple terms, the disadvantage of the MD.050/FDD approach is that it tends to lead practitioners into “Design mode” too early in the process. Whereas OUM encourages more emphasis on gathering, and describing the functional requirements of a system ahead of the formal Analysis and Design process. So that just means more work up front for the Business Analyst or Functional Consultants right? Well no…..the design of a solution, particularly when it involves a complex custom extension, does not necessarily take longer just because you put more thought into the functional requirements. In fact, one could argue the complete opposite, in that by putting more emphasis on clearly understanding the nuances of functionality requirements early in the process, then the overall time and cost incurred during the Analysis to Design process should be less. In short, as your understanding of requirements matures over time, it is far easier (and more cost effective) to update a document or a diagram, than to change lines of code. So how does that translate into Tasks and Work Products in OUM? Let us assume you have reached a point on a project where a Custom Extension is needed. One of the first things you should consider doing is creating a Use Case, and remember, a Use Case could be as simple as a few lines of text reflecting a “User Story”, or it could be what Cockburn1 describes a “fully dressed Use Case”. It is worth mentioned at this point the highly scalable nature of OUM in the sense that “documents” should not be produced just because that is the way we have always done things. Some projects may well be predicated upon a base of electronic documents, whilst other projects may take a much more Agile approach to describing functional requirements; through “User Stories” perhaps. In any event, it is quite common for a Custom Extension to involve the creation of several “components”, i.e. some new screens, an interface, a report etc. Therefore several Use Cases might be required, which in turn can then be assembled into a Use Case Package. Once you have the Use Cases attributed to an appropriate (fit-for-purpose) level of detail, and assembled into a Package, you can now create an Analysis Model for the Package. An Analysis Model is conceptual in nature, and depending on the solution being developing, would involve the creation of one or more diagrams (i.e. Sequence Diagrams, Collaboration Diagrams etc.) which collectively describe the Data, Behavior and Use Interface requirements of the solution. If required, the various elements of the Analysis Model may be indexed via an Analysis Specification. For Custom Extension projects that follow a pure Object Orientated approach, then the Analysis Model will naturally support the development of the Design Model without any further artifacts. However, for projects that are transitioning to this approach, then the various elements of the Analysis Model may be represented within the Analysis Specification. If we now return to the original question of “Where’s my MD.050”. The full answer would be: Capture the functional requirements within a Use Case Group related Use Cases into a Package Create an Analysis Model for each Package Consider creating an Analysis Specification (AN.100) as a index to each Analysis Model artifact An alternative answer for a relatively simple Custom Extension would be: Capture the functional requirements within a Use Case Optionally, group related Use Cases into a Package Create an Analysis Specification (AN.100) for each package 1 Cockburn, A, 2000, Writing Effective Use Case, Addison-Wesley Professional; Edition 1

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• Wireless driver - how to load manufacturer's STA file (Ralink 3290)

  - by Matt

  Caution: I'm a newb. Hardware: Giada i35G, cedar trail atom with nvidia gf119, railtek ethernet and Ralink 3290 for wireless. Already accomplished: Installed Ubuntu 12.10, loaded GPU drivers and redirected sound out through GPU card to HDMI. Ethernet works like a charm. Issue: Can't get my wireless up and running. There seems to be no package to which I can simply run a sudo get-aspt install ... I found the corresponding Linux driver from the manufacturer's site, but I have not managed to find out what to with the file. Here's the manufacturers site: http://www.ralinktech.com/en/04_support/support.php?sn=501 I get a file with the following name: \2012_0508_RT3290_Linux_STA_v2.6.0.0.bz2 I hope somebody might be able to tell me what to do next. Thanks for reading and apologies for potentially asking a trivial question. Best regards, Matt

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• Where's my MD.070?

  - by Dave Burke

  In a previous Blog entry titled “Where’s My MD.050” I discussed how the OUM Analysis Specification is the “new-and-improved” version of the more traditional Functional Design Document (or MD.050 for Oracle AIM stalwarts). In a similar way, the OUM Design Specification is an evolution of what we used to call the Technical Design Document (or MD.070). Let’s dig a little deeper…… In a traditional software development process, the “Design Task” would include all the time and resources required to design the software component(s), AND to create the final Technical Design Document. However, in OUM, we have created distinct Tasks for pure design work, along with an optional Task for pulling all of that work together into a Design Specification. Some of the Design Tasks shown above will result in their own Work Products (i.e. an Architecture Description), whilst other Tasks would act as “placeholders” for a specific work effort. In any event, the DS.140 Design Specification can include a combination of unique content, along with links to other Work Products, together which enable a complete technical description of the component, or solution, being designed. So next time someone asks “where’s my MD.070” the short answer would be to tell them to read the OUM Task description for DS.140 – Design Specification!

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• Determine web page draw time via a program

  - by Kevin Burke

  Google Chrome has a nice tool to determine the time the page begins drawing, in the Network tab in Developer Tools. Similarly sites like webpagetest.org can tell you the draw time and give you the whole waterfall of page loads for a given web page. I was wondering if I could automate the process of finding the time it took to the first page draw, for all of the pages on my site, so I can share this data within my company. Obviously the page draw time will depend on the latency and throughput of your connection, but I'm more concerned with the relative data about pages on our site. Can I get this data from Selenium or another tool? Thanks, Kevin

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• Installing Ubuntu on a computer with USB 3.0 hardware

  - by Matt

  I'm installing Ubuntu 10.10 32-bit version on an HP Envy 15. I get the same problem these people have here: "unable to find a medium containing a live file system" error when installing but the question was never resolved. I spent so long researching and got so frustrated that I took my computer down to a shop and asked them to install it for me. It took them a while but they managed to get it installed. The reason for this error they had said was because Ubuntu didn't have the USB 3.0 drivers it needed to install properly. I'm reinstalling Ubuntu yet again and I've run into the same issue so my question is: does anyone know.. a) Where to get these USB 3.0 drivers? b) How to get them installed when installing the Ubuntu OS? Thanks, Matt

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• Use Case Actors - Primary versus Secondary

  - by Dave Burke

  The Unified Modeling Language (UML1) defines an Actor (from UseCases) as: An actor specifies a role played by a user or any other system that interacts with the subject. In Alistair Cockburn’s book “Writing Effective Use Cases” (2) Actors are further defined as follows: Primary Actor: The primary actor of a use case is the stakeholder that calls on the system to deliver one of its services. It has a goal with respect to the system – one that can be satisfied by its operation. The primary actor is often, but not always, the actor who triggers the use case. Supporting Actors: A supporting actor in a use case in an external actor that provides a service to the system under design. It might be a high-speed printer, a web service, or humans that have to do some research and get back to us. In a 2006 article (3) Cockburn refined the definitions slightly to read: Primary Actors: The Actor(s) using the system to achieve a goal. The Use Case documents the interactions between the system and the actors to achieve the goal of the primary actor. Secondary Actors: Actors that the system needs assistance from to achieve the primary actor’s goal. Finally, the Oracle Unified Method (OUM) concurs with the UML definition of Actors, along with Cockburn’s refinement, but OUM also includes the following: Secondary actors may or may not have goals that they expect to be satisfied by the use case, the primary actor always has a goal, and the use case exists to satisfy the primary actor. Now that we are on the same “page”, let’s consider two examples: A bank loan officer wants to review a loan application from a customer, and part of the process involves a real-time credit rating check. Use Case Name: Review Loan Application Primary Actor: Loan Officer Secondary Actors: Credit Rating System A Human Resources manager wants to change the job code of an employee, and as part of the process, automatically notify several other departments within the company of the change. Use Case Name: Maintain Job Code Primary Actor: Human Resources Manager Secondary Actors: None The first example is quite straight forward; we need to define the Secondary Actor because without the “Credit Rating System” we cannot successfully complete the Use Case. In other words, the goal of the Primary Actor is to successfully complete the Loan Application, but they need the explicit “help” of the Secondary Actor (Credit Rating System) to achieve this goal. The second example is where people sometimes get confused. Within OUM we would not include the “other departments” as Secondary Actors and therefore not include them on the Use Case diagram for the following reasons: The other departments are not required for the successful completion of the Use Case We are not expecting any response from the other departments (at least within the bounds of the Use Case under discussion) Having said that, within the detail of the Use Case Specification Main Success Scenario, we would include something like: “The system sends a notification to the related department heads (ref. Business Rule BR101)” Now let’s consider one final example. A Procurement Manager wants to place a “bid” for some goods using an On-Line Trading Community (B2B version of eBay) Use Case Name: Create Bid Primary Actor: Procurement Manager Secondary Actors: On-Line Trading Community You might wonder why the Trading Community is listed as a Secondary Actor, i.e. if all we are going to do is place a bid for a specific quantity of goods at a given price and send that off to the Trading Community, then why would the Trading Community need to “assist” in that Use Case? Well, once again, it comes back to the “User Experience” and how we want to optimize that when we think about our Use Case, and ultimately, when the developer comes to assembling some code. In this final example, the Procurement Manager cannot successfully complete the “Create Bid” Use Case until they receive an affirmative confirmation back from the Trading Community that the Bid has been accepted. Therefore, the Trading Community must become a Secondary Actor and be referenced both on the Use Case diagram and Use Case Specification. Any astute readers who are wondering about the “single sitting” rule will have to wait for a follow-up Blog entry to find out how that consideration can be factored in!!! Happy Use Case writing! (1) OMG Unified Modeling LanguageTM (OMG UML), Superstructure Version 2.4.1 (2) Cockburn, A, 2000, Writing Effective Use Case, Addison-Wesley Professional; Edition 1 (3) Cockburn, A, 2006 “Use Case fundamentals” viewed 20th March 2012, http://alistair.cockburn.us/Use+case+fundamentals

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• We're Back: I'm Here

  - by [email protected]

  After a busy Fall and Winter post-Oracle OpenWorld 2009 Oracle's Application Strategy Blog is back. More on what we've been up to shortly. Me, I'm blogging here for the first time. After nearly 6 years at Oracle working on the Oracle Fusion Middleware business I've recently joined the Oracle Applications team. For me, what's old is new again. Prior to working on applications infrastructure at Oracle...and at BEA Systems before that...I worked at PeopleSoft in a number of roles spanning Enterprise Performance Management, Supply Chain, Public Sector and Financial Services and more. Some of the acronyms are the same, there are (of course) some new ones too. But what I'm really excited about is the intersection of Enterprise Applications and Applications Infrastructure that's happening right now. "Aligning IT with Business Strategy" has been the buzzphrase for longer than we can all remember---but what I've seen over the past 5 months makes me start to believe that it's finally starting to happen.

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• Good Scoop: The PeopleSoft/IBM Backstory

  - by [email protected]

  By Brian Dayton on April 12, 2010 11:15 AM Sometimes you're searching for something online and you find an unrelated, bonus nugget. Last week I stumbled across an interesting blog post from Chris Heller of a PeopleSoft consulting shop in San Ramon, CA called Grey Sparling. I don't know these guys. But Chris, who apparently used to work on the PeopleTools team, wrote a great article on a pre-acquisition, would-be deal between IBM and PeopleSoft that would have standardized PeopleSoft on IBM technology. The behind-the-scenes perspective is interesting. His commentary on the challenges that the company and PeopleSoft customers would have encountered if the deal had gone through was also interesting: · "No common ownership. It's hard enough to get large groups of people to work together when they work for the same company, but with two separate companies it is much, much harder. Even within Oracle, progress on Fusion applications was slow until Thomas Kurian took over Fusion applications in addition to Fusion middleware." · "No customer buy-in. PeopleSoft customers weren't asking for a conversion to WebSphere, so the fact that doing that could have helped PeopleSoft stay independent wouldn't have meant much to them, especially since the cost of moving to whatever a "PeopleSoft built on WebSphere" would have been significant." · "No executive buy-in. This is related to the previous point, but it's worth calling out separately. If Oracle had walked away and the deal with IBM had gone through, and PeopleSoft customers got put through the wringer as part of WebSphere move, all of the PeopleSoft project teams would be put in the awkward position of explaining to their management why these additional costs and headaches were happening. Essentially they would need to "sell" the partnership internally to their own management team. That's not a fun conversation to have." I'm not surprised that something like this was in the works. But I did find the inside scoop and Heller's perspective on the challenges particularly interesting. Especially the advantages of aligning development of applications and infrastructure development under one roof. Here's a link to the whole blog entry.

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• Parsing google site speed in analytics

  - by Kevin Burke

  I'm having a hard time making heads or tails of the Site Speed graphs in Google Analytics. Our site speed is fluctuating wildly from month to month, despite a large sample (the report is "based on 100,000's of visits) and a consistent web set up (static files served from an EC2 instance running nginx behind a load balancer). Here's our site speed, with each datapoint representing a week worth of data. Over this time period we modified our source and HTTP headers to increase our cache hits on static resources by 5x. Why would it fluctuate so much? Is there any way to get more reliable information from those graphs?

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• Good Scoop: The PeopleSoft/IBM Backstory

  - by [email protected]

  Sometimes you're searching for something online and you find an unrelated, bonus nugget. Last week I stumbled across an interesting blog post from Chris Heller of a PeopleSoft consulting shop in San Ramon, CA called Grey Sparling. I don't know these guys. But Chris, who apparently used to work on the PeopleTools team, wrote a great article on a pre-acquisition, would-be deal between IBM and PeopleSoft that would have standardized PeopleSoft on IBM technology. The behind-the-scenes perspective is interesting. His commentary on the challenges that the company and PeopleSoft customers would have encountered if the deal had gone through was also interesting: ·         "No common ownership. It's hard enough to get large groups of people to work together when they work for the same company, but with two separate companies it is much, much harder. Even within Oracle, progress on Fusion applications was slow until Thomas Kurian took over Fusion applications in addition to Fusion middleware." ·         "No customer buy-in. PeopleSoft customers weren't asking for a conversion to WebSphere, so the fact that doing that could have helped PeopleSoft stay independent wouldn't have meant much to them, especially since the cost of moving to whatever a "PeopleSoft built on WebSphere" would have been significant." ·         "No executive buy-in. This is related to the previous point, but it's worth calling out separately. If Oracle had walked away and the deal with IBM had gone through, and PeopleSoft customers got put through the wringer as part of WebSphere move, all of the PeopleSoft project teams would be put in the awkward position of explaining to their management why these additional costs and headaches were happening. Essentially they would need to "sell" the partnership internally to their own management team. That's not a fun conversation to have." I'm not surprised that something like this was in the works. But I did find the inside scoop and Heller's perspective on the challenges particularly interesting. Especially the advantages of aligning development of applications and infrastructure development under one roof. Here's a link to the whole blog entry.  

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• The Other "C" in CRM

  - by [email protected]

  By Brian Dayton on April 5, 2010 7:04 PM Folks who know me know that I rarely, if ever, talk politics. And I never talk politicians. Having grown up in a household with one parent leaning left and the other leaning to the right it was the best way to keep the peace. This isn't about politics. It's about "constituents" and the need to improve the services and service levels for people--at the city, county, state/province, etc. level all the way up to national governments. As a citizen and tax payer it's also important to me that these services be provided at a reasonable cost. If there's a better and more efficient way to do something then it's my hope that a public sector organization takes advantage of technology the same way private sector companies do. Social services organizations have a complex job. They provide the services that people need, from healthcare and children's assistance to helping people find jobs. But many of these organizations are still managing these processes manually or outdated, home-grown applications that could have been written up to 30 years ago. A lot has changed in technology. On the (this is as political as I'm going to get) political front, stakeholders like you and me are expecting greater transparency on where and how funds are spent. I'll admit that most of the time, when I think about CRM systems, I think about my experience as a customer of my bank, utilities company or cable operator. But now that I'm older, have children and a house--I find myself interacting more and more with agencies and services organizations. My experiences are sometimes good and sometimes not so good. Along those lines, last week's announcement of Siebel CRM 8.2 for Public Sector caught my eye. You may not work in the public sector, but you are a constituent of some--actually a lot--of public sector organizations. I don't know which CRM systems city and county utilize but I'm going to start paying closer attention.

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• What Would a CyberWar Do To Your Business?

  - by [email protected]

  In mid-February the Bipartisan Policy Center in the United States hosted Cyber ShockWave, a simulation of how the country might respond to a catastrophic cyber event. An attack takes place, they can't isolate where it came from or who did it, simulated press reports and market impacts...and the participants in the exercise have to brief the President and advise him/her on what to do. Last week, Former Department of Homeland Security Secretary Michael Chertoff who participated in the exercise summarized his findings in Federal Computer Weekly. The article, given FCW's readership and the topic is obviously focused on the public sector and US Federal policies. However, it touches on some broader issues that impact the private sector as well--which are applicable to any government and country/region-- such as: · How would the US (or any) government collaborate to identify and defeat such an attack? Chertoff calls this out as a current gap. How do the public and private sector collaborate today? How would the massive and disparate collection of agencies and companies act together in a crunch? · What would the impact on industries and global economies be? Chertoff, and a companion article in Government Computer News, only touch briefly on the subject--focusing on the impact on capital markets. "There's no question this has a disastrous impact on the economy," said Stephen Friedman, former director of the National Economic Council under President George W. Bush who played the role of treasury secretary. "You have financial markets shut down at this point, ordinary transactions are dramatically depleted, there's no question that this has a major impact on consumer confidence." That Got Me Thinking · How would it impact Oracle's customers? I know they have business continuity plans--is this one of their scenarios? What if it's not? How would it impact manufacturing lines, ATM networks, customer call centers... · How would it impact me and the companies I rely on? The supermarket down the street, my Internet Service Provider, the service station where I bought gas last night. I sure don't have any answers, and neither do Chertoff or the participants in the exercise. "I have to tell you that ... we are operating in a bit of unchartered territory." said Jamie Gorelick, a former deputy attorney general who played the role of attorney general in the exercise. But it is a good thing that governments and businesses are considering this scenario and doing what they can to prevent it from happening.

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• IT Optimization Plan Pays Off For UK Retailer

  - by [email protected]

  I caught this article in ComputerworldUK yesterday. The headline talks about UK-based supermarket chain Morrisons is increasing their IT spend...OK, sounds good. Even nicer that Oracle is a big part of that. But what caught my eye were three things: 1) Morrison's truly has a long term strategy for IT. In this case, modernizing and optimizing how they use IT for business advantage. 2) Even in a tough economic climate, Morrison's views IT investments as contributing to and improving the bottom line. Specifically, "The investment in IT contributed to a 21 percent increase in Morrison's underlying profit.." 3) The phased, 3-year "Optimization Plan" took a holistic approach to their business--from CRM and Supply Chain systems to the underlying application infrastructure. On the infrastructure front, adopting a more flexible Service-Oriented Architecture enabled them to be more agile and adapt their business and Identity Management helped with sometimes mundane (but costly) issues like lost passwords and being able to document who has access to what. Things don't always turn out so rosy. And I know it was a long and difficult process...but it's nice to see a happy ending every once in a while.

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• We've Been Busy: World Tour 2010

  - by [email protected]

  By Brian Dayton on March 11, 2010 11:17 PM Right after Oracle OpenWorld 2009 we went right into planning for our 2010 World Tour. An ambitious 90+ city tour visiting cities on every continent. The Oracle Applications Strategy Update Tour started January 19th and is in full swing right now. We've put some heavy hitters on the road. If you didn't get a chance to see Steve Miranda, Senior Vice President of Oracle Application Development in Tokyo, Anthony Lye, Senior Vice President of Oracle CRM Development in New Delhi or Sonny Singh, Senior Vice President of Oracle Industries Business Unit in Stockholm don't worry...we're not done yet. The theme, Smart Strategies: Your Roadmap to the Future is a nod to the fact that everyone needs to be smart about what's going on in their business and industry right now. But just as important---how to make sure that you're on the course to where you need to be down the road. Get the big picture and key trends in "The New Normal" of today's business climate and drill down and find out about the latest and greatest innovations in Oracle Applications. Check out http://www.oracle.com/events/applicationstour/index.html for an upcoming tour date near you. Pictures, feedback, summaries and learnings from the tour to come soon.

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• PeopleSoft Enterprise 9.1

  - by [email protected]

  If you are at OpenWorld, you'll learn about Oracle's PeopleSoft Enterprise Release 9.1, one of the most robust and comprehensive releases for the product line. It includes 21 new solutions, 1,350 new features, more than 28,000 pages enhanced with Web 2.0 capabilities, 300 new Web services, and 200 industry-specific enhancements. This latest release helps customers increase productivity, accelerate business performance, and reduce the cost of ownership. Click here to see a list of PeopleSoft sessions at OpenWorld 2009.

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• Ubuntu 12.04 LTS can't add Cheese widget

  - by Burke Hodgson

  Command-line 12.04 Cheese (cheese:4144): Gtk-WARNING **: Attempting to add a widget with type GtkImage to a GtkToggleButton, but as a GtkBin subclass a GtkToggleButton can only contain one widget at a time; it already contains a widget of type GtkLabel Is there a fix so that Cheese will work in Ubuntu 12.04? The program comes up but the webcam area is black. I am running Unity 2D on a T42 Thinkpad. All programs similar to Cheese recognize my webcam as does Skype, but I really like Cheese and the error message may be ominous for other software failures.

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• Who Are the BI Users in Your Neighborhood?

  - by [email protected]

  By Brian Dayton on March 19, 2010 10:52 PM Forrester's Boris Evelson recently wrote a blog titled "Who are the BI Personas?" that I enjoyed for a number of reasons. It's a quick read, easy to grasp and (refreshingly) focuses on the users of technology VS the technology. As Evelson admits, he meant to keep the reference chart at a high-level because there are too many different permutations and additional sub-categories to make such a chart useful. For me, I wouldn't head into the technical permutations but more the contextual use of BI and the issues that users experience. My thoughts brought up more questions than answers such as: Context: - HOW: With the exception of the "Power User" persona--likely some sort of business or operations analyst? - WHEN: Are they using the information to make real-time decisions on the front lines (a customer service manager or shipping/logistics VP) or are they using this information for cumulative analysis and business planning? Or both? - WHERE: What areas of the business are more or less likely to rely on BI across an organization? Human Resources, Operations, Facilities, Finance--- and why are some more prone to use data-driven analysis than others? Issues: - DELAYS & DRAG ON IT?: One of the persona characteristics Evelson calls out is a reliance on IT. Every persona except for the "Power User" has a heavy reliance on IT for support. What business issues or delays does that cause to users? What is the drag on IT resources who could potentially be creating instead of reporting? - HOW MANY CLICKS: If BI is being used within the context of a transaction (sales manager looking for upsell opportunities as an example) is that person getting the information within the context of that action or transaction? Or are they minimizing screens, logging into another application or reporting tool, running queries, etc.? Who are the BI Users in your neighborhood or line of business? Do Evelson's personas resonate--and do the tools that he calls out (he refers to it as "BI Style") resonate with what your personas have or need? Finally, I'm very interested if BI use is viewed as a bolt-on...or an integrated part of your daily enterprise processes?

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• How to write functionally in a web framework

  - by Kevin Burke

  I love Rich Hickey, Clojure and Haskell and I get it when he talks about functions and the unreliability of side-effecting code. However I work in an environment where nearly all the functions I write have to read from the database, write to the database, make HTTP requests, decrement a user's balance, modify a frontend HTML component based on a click action, return different results based on the URI or the POST body. We also use PHP for the frontend, which is littered with functions like parse_str(), which modifies an object in place. All of these are side-effecting to one degree or another. Given these constraints and the side-effecting nature of the logic I'm coding, what can I do to make my code more reliable and function-able?

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