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  • What tools do I have to disuade users from using the same password with similar systems?

    - by Resorath
    I'm building a web application that connects to other web services (using strictly anonymous binding, so no user passwords are being used). However the web application maintains its own users itself, and is required to ask certain details such as e-mail addresses and public linking information to these other web services (for example, a username but not a password). I want to deter or prevent users from reusing passwords in my application that they have also used in the applications I'm linking to. For example, if I ask for their e-mail and provide me with their gmail address, I don't want them using their gmail password for my system. Another example would be reusing a password to a linked system in which they also gave me their username. One idea I had was to simply try using the information they gave me, along with the password they are trying to store and log in to these external web applications to test the password - then immediately unbind if I was successful and ask the user to use a different password. However I suspect there is a host of morale and legal issues there. The reason this is a big deal to me is accountability. My application is simply not funded enough to invest properly in security around user passwords. A salted, hashed password in a public SQL-like database is as secure as it gets. So if passwords and linked usernames or e-mails get out, I don't want my userbase compromised.

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  • Developer’s Life – Every Developer is a Captain America

    - by Pinal Dave
    Captain America was first created as a comic book character in the 1940’s as a way to boost morale during World War II.  Aimed at a children’s audience, his legacy faded away when the war ended.  However, he has recently has a major reboot to become a popular movie character that deals with modern issues. When Captain America was first written, there was no such thing as a developer, programmer or a computer (the way we think of them, anyway).  Despite these limitations, I think there are still a lot of ways that modern Captain America is like modern developers. So how are developers like Captain America? Well, read on my list of reasons. Take on Big Projects Captain America isn’t afraid to take on big projects – and takes responsibility when the project is co-opted by the evil organization HYDRA.  Developers may not have super villains out there corrupting their work, but they know to keep on top of their projects and own what they do. Elderly Wisdom Steve Rogers, Captain America’s alter ego, was frozen in ice for decades, and brought back to life to solve problems. Developers can learn from this by respecting the opinions of their elders – technology is an ever-changing market, but the old-timers still have a few tricks up their sleeves! Don’t be Afraid of Change Don’t be afraid of change.  Captain America woke up to find the world he was accustomed to is now completely different.  He might have even felt his skills were no longer necessary.  He, and developers, know that everyone has their place in a team, though.  If you try your best, you will make it work. Fight Your Own Battle Sometimes you have to make it on your own.  Captain America is an integral part of the Avengers, but in his own movies, the other superheroes aren’t around to back him up.  Developers, too, must learn to work both within and with out a team. Solid Integrity One of Captain America’s greatest qualities is his integrity.  His determine to do what is right, keep his word, and act honestly earns him mockery from some of the less-savory characters – even “good guys” like Iron Man.  Developers, and everyone else, need to develop the strength of character to keep their integrity.  No matter your walk of life, there will be tempting obstacles.  Think of Captain America, and say “no.” There is a lot for all of us to learn from Captain America, to take away in our own lives, and admire in those who display it – I am specifically thinking of developers.  If you are enjoying this series as much as I am, please let me know who else you would like to see featured. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: Developer, Superhero

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  • Entity Framework 4.0: Optimal and horrible SQL

    - by DigiMortal
    Lately I had Entity Framework 4.0 session where I introduced new features of Entity Framework. During session I found out with audience how Entity Framework 4.0 can generate optimized SQL. After session I also showed guys one horrible example about how awful SQL can be generated by Entity Framework. In this posting I will cover both examples. Optimal SQL Before going to code take a look at following model. There is class called Event and I will use this class in my query. Here is the LINQ To Entities query that uses small anonymous type. var query = from e in _context.Events             select new { Id = e.Id, Title = e.Title }; Debug.WriteLine(((ObjectQuery)query).ToTraceString()); Running this code gives us the following SQL. SELECT      [Extent1].[event_id] AS [event_id],      [Extent1].[title] AS [title]  FROM [dbo].[events] AS [Extent1] This is really small – no additional fields in SELECT clause. Nice, isn’t it? Horrible SQL Ayende Rahien blog shows us darker side of Entiry Framework 4.0 queries. You can find comparison betwenn NHibernate, LINQ To SQL and LINQ To Entities from posting What happens behind the scenes: NHibernate, Linq to SQL, Entity Framework scenario analysis. In this posting I will show you the resulting query and let you think how much better it can be done. Well, it is not something we want to see running in our servers. I hope that EF team improves generated SQL to acceptable level before Visual Studio 2010 is released. There is also morale of this example: you should always check out the queries that O/R-mapper generates. Behind the curtains it may silently generate queries that perform badly and in this case you need to optimize you data querying strategy. Conclusion Entity Framework 4.0 is new product with a lot of new features and it is clear that not everything is 100% super in its first release. But it still great step forward and I hope that on 12.04.2010 we have new promising O/R-mapper available to use in our projects. If you want to read more about Entity Framework 4.0 and Visual Studio 2010 then please feel free to follow this link to list of my Visual Studio 2010 and .NET Framework 4.0 postings.

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  • Upgrading Code from 2007 to 2010

    - by MOSSLover
    So I’ve been doing some upgrades just to see if things will work from 2007 to 2010.  So far most of the stuff I want works, but obviously there are some things that break.  Did you guys know that in 2007 you could add a webpart to the view pages for lists and libraries without losing the toolbar?  In 2010 the ribbon disappears every time you add a webpart.  So if you are using Scot Hillier’s Codeplex project to hide buttons it will not work the same way, because the ribbon is going to disappear altogether. I have also learned another reason why standalone installations are the bane of my existence.  Nine times out of ten the installation is done using Network Service as the application pool account.  You are wondering why is this bad?  Well, let’s just say the site collection administrator with local admin rights wants to attach the IIS Worker process and debug say a webpart.  Visual Studio 2010 will throw a nasty error that tells you that you are not an administrator.  You will say, but I am an administrator?  I have all the correct group permissions on the server and on SQL and in SharePoint.  Then you will go in and decide let’s add my own admin account just to see if I can attach the debugger and you will notice that works properly.  So the morale of the story is create a separate account on your development environment to run all the SharePoint Services and such.  You don’t need to go all out and create the best practices amount of accounts if it’s just your dev environment.  I would at least create one single account to run all your SharePoint process (Services, SQL, and App Pool).  Also, don’t run a standalone install unless you want to kill kittens (this is a quote from Todd Klindt).  We love kittens they are cute and awesome.  Besides you learn more if you click Complete and just skip standalone.  You will learn how to setup SQL Server 2008 and you will learn how to configure your environment.  It will help you in the long run.  So I have ranted enough for today I figure these are enough tidbits for you this time around.  The two of you who read my blog and I know some of you are friends who don’t understand SharePoint.  I might as well have just done “wahwahwahwah” in Charlie Brown adult speak.  Thanks for reading as usual.  I’ll catch you all when I complain more about the upgrade process and share more tidbits, which will inevitably become a presentation at a conference or two. Technorati Tags: Upgrade Code SharePoint 2007 to 2010,Visuaul Studio 2010,SharePoint 2010

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  • Finding work as a college student

    - by lightburst
    I'm a 3rd year CS student. I'm currently really, really, bored and tired of cheap school programming(I go to a fairly respectable(albeit not top) university in my country, but, really, it's not MIT) so I've been thinking about getting a part-time dev job for a long while now. I'm not some hotshot programmer or anything, but "Add/Delete XYZ class objects to list" or "Do this web feature/pattern in PHP" does get old after a few semesters. I also only learned(heard?) of programming when I entered college, so the duration of me being in contact with any code is short. I can't really apply as an intern as I have not accumulated the necessary credits yet to do that so I was thinking of selling myself as a part-time dev. I still need to go to school, and don't want to subject myself to living two lives. Plus, I think I'd have better chances considering my lack of things to write on the resume. The only language I know at heart is C (I've written several pointer-oriented stuff on my freshman year, which is apparently pretty leet(for some reason), or so Joel says. That sort of boosted my morale a bit) but I've worked with several other languages only for the sake of course work such as C#/Java/PHP/ASM. My only user-worthy project was a recursive quicksort simulator I wrote for class using GTK+ that used a textbox to output the progress. I also have not taken the compiler theory class yet, or my thesis. All that being said, I wonder if any legitimate software company(big or small) would hire somebody like me considering all that. If there are companies that do accept anybody like me, would I be doing programming or maybe just be a tester or something? Would anybody hire me as a dev at all? I know I don't have much(not even a degree) but what I lack in experience, I compensate with interest? I am less interested in websites and 'management' software(no offense or anything. also, most of the places here ONLY have those), and more into 'process driven'(I'm not sure how to call it) and system software. I have my eyes on a startup that sells basically an extension of Google Drive, but I feel like I'm too 'risky' for them. Oh, I'm also 19 if that means anything. We're not K-12 so kids go to college earlier than in the US.

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  • Spotlight on an office - Nairobi, Kenya

    - by Maria Sandu
    Hi everyone, my name is Joash Mitei. I am a graduate Intern at Oracle Systems Kenya and I will briefly take you through our offices and the working environment here in Nairobi, Kenya. I’ve been with Oracle since February 2012 and I’m responsible for Applications Pre-sales focusing on Oracle EPM and E-Business Suite. My background is Finance and Accounting therefore joining Oracle was almost a totally a different ball game but the transition has been smooth. The Oracle offices here are located on the second floor of Mebank Towers. We moved to the 2nd floor just three months ago from the 5th floor mainly because of the growing workforce. We are covering the whole Eastern Africa region hence diversity in culture is evident. This is a plus since you get to interact with people of very different backgrounds, cultures and ways of thinking. The building itself is on the outskirts of the CBD hence free from the hustle and bustle of the town. The office is split into different sections; there is a main working area which has an open desk design that fosters interaction between colleagues, there are 4 conference rooms for meetings and presentations, there are 3 quiet rooms for a little privacy when needed and there is a dining area for meals and ‘hanging out’. The working environment is world-class, to say the least. The employees are very professional, quite smart and needless to say, very busy. There are 4 interns covering sales and pre-sales in both Tech and Apps. As an intern you get support from your supervisor but you are required to show initiative yourself and thus the need to be very pro-active and inquisitive. The local management is well structured and communicative to ensure effectiveness and efficiency in the office. Apart from the daily work, we usually have events to boost staff morale such as ‘TGIF hang -out’, football matches against each other or versus other companies, and team building retreats. All these are monumental in fostering the RED POTENTIAL. We also do numerous CSR activities in the local communities . Well, that’s the Kenyan office for you. Glad to be your tour guide. Have a superb day!

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  • There are 2 jobs available - which one sounds better all round [closed]

    - by Steve Gates
    I am currently employed at a company where we scrape by each year breaking even, sometimes having a little profit. The development environment is very relaxed and we have a laugh. My colleagues are not interested in improving their knowledge unless they have to, so trying to get them to adopt things like TDD is a non-starter. My development manager is stuck in .Net 2 land and refuses to use things like LINQ. He over complicates architecture and writes very unreadable code, heres an example SortedList<int,<SortedList<int,SortedList<int, MyClass>>>> The MD of the company has no drive and lets the one sales guy bring in the contracts. We are not busy all the time and this allows me time to look at new technology and learn. In terms of using things like TDD, my development manager has no problem with it and can kind of see the purpose of it, he just wont use it himself. This means I am alone in learning new things and am often resorting to StackOverflow to make sure I get things right. The company has a lot of flexibility, I can work from home if needs be and when my daughter was born they let me work from home 1 day a week however they expect this flexibility in return often asking me to travel occasionally on a Friday afternoon for the following week. Sometimes its abroad. We are also pretty much on call 24/5 as we have engineers in various countries. Also we have no testers so most of the testing is done by us developers and some testing by engineers. Either way no-one likes testing! I have been offered a role at a company I worked at 5 years ago. They were quite Victorian in their working practices but it appears to have relaxed now although I suspect still reasonably formal. There is a new team of developers I don't know and they are about to move to new offices. The team lead is a guy that was there when I was and I get the impression he takes his role seriously and likes his formal procedures and documentation. I think some of the Victorian practices may have rubbed off on him. However he did say if things crop up then as long as I can trust the person they can work at home although he prefers people in the office. The team uses SCRUM, TDD and SOLID design principles so they are quite up to date in technology. They are reasonably Microsoft focused. It appears the Technical Director might be the R&D man and research new technology on his own not allowing developers to play with new technology. He possibly might be a super developer and makes all the decisions that no can argue with. They are currently moving to Entity Framework away from NHibernate based on issues that their queries seem to fail sometimes and they feel NHibernate is stagnant. They have analysts and a QA team. The MD is focused and they are an expanding company making profit each year. I'm not sure what the team morale is and whether they have a laugh. When I had a tour around the office they were there in dead silence. I'm really unsure which role is the best for me and going with my gut instinct is useless as I'm not sure what my gut is telling me. Based on the information above which role would you choose and why?

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  • How to find Part Time development/IT work?

    - by Jonathan
    I've been working in the IT field now for 10 years. Originally trained as an Engineer, started out with C++ and have been a .Net specialist since beta. Currently seconded to a major city and working in the finance industry as freelance, I really feel like i've hit the glass ceiling. Have been contracting now for 5 years as the company politics and frustration of not being promoted and poor pay rises for excellent work but during the last decade of corporate cost cutting took its toll on my morale. Freelance made all the difference and i've had a very decorated career for good clients. What any Engineering student could ever dream of when starting out. The problem is, it doesn't particularly make me happy. It's good work, and i enjoy the problem solving aspects of it and having something to do each day. However there is always a large overhead of non-technical work and dealing with poor managers etc. I guess the Engineering was always a bit of a mistake i made the best out of, and now having 10 years behind a computer hasn't done wonders for my health or eye sight. In a nutshell i am in the process of retraining as a therapist and would like to open my own clinic. However, never having done this before, the fast pace IT skills outdate and the fact that all my experience and skills are non transferrable, i am a little worried. Any ideas how i can find part time IT work as i build up my business? (it's incredibly hard to find freelancing work that doesn't require long hours and overtime). Or other ideas to make the transition easier, and perhaps backout if it financially doesn't work/or i have enough marketing skills? I'd be interested to hear from people who have made a similar transition, successfully or unsuccessfully. Many thanks

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  • Developer’s Life – Summary of Superhero Articles

    - by Pinal Dave
    Earlier this year, I wrote an article series where I talked about developer’s life and compared it with Superhero. I have got amazing response to this series and I have been receiving quite a lots of email suggesting that I should write more blog post about them. Currently I am not planning to write more blog post but I will soon continue another series. In this blog post, I have summarized the entire series. Let me know if you want me to write about any superhero. I will see what I can do about that hero. Developer’s Life – Every Developer is a Captain America Captain America was first created as a comic book character in the 1940’s as a way to boost morale during World War II.  Aimed at a children’s audience, his legacy faded away when the war ended.  However, he has recently has a major reboot to become a popular movie character that deals with modern issues. Developer’s Life – Every Developer is the Incredible Hulk The Incredible Hulk is possibly one of the scariest superheroes out there.  All superheroes are meant to be “out of this world” and awe-inspiring, but I think most people will agree with I say The Hulk takes this to the next level.  He is the result of an industrial accident, which is scary enough in it’s own right.  Plus, when mild-mannered Bruce Banner is angered, he goes completely out-of-control and transforms into a destructive monster that he cannot control and has no memories of. Developer’s Life – Every Developer is a Wonder Woman We have focused a lot lately on this “superhero series.”  I love fantasy books and movies, and I feel like there is a lot to be learned from them.  As I am writing this series, though, I have noticed that every super hero I write about is a man.  So today, I would like to talk about the major female super hero – Wonder Woman. Developer’s Life – Every Developer is a Harry Potter Harry Potter might not be a superhero in the traditional sense, but I believe he still has a lot to teach us and show us about life as a developer.  If you have been living under a rock for the last 17 years, you might not know that Harry Potter is the main character in an extremely popular series of books and movies documenting the education and tribulation of a young wizard (and his friends). Developer’s Life – Every Developer is Like Transformers Transformers may not be superheroes – they don’t wear capes, they don’t have amazing powers outside of their size and folding ability, they’re not even human (technically).  Part of their enduring popularity is that while we are enjoying over-the-top movies, we are learning about good leadership and strong personal skills. Developer’s Life – Every Developer is a Iron Man Iron Man is another superhero who is not naturally “super,” but relies on his brain (and money) to turn him into a fighting machine.  While traditional superheroes are still popular, a three-movie franchise and incorporation into the new Avengers series shows that Iron Man is popular enough on his own. Developer’s Life – Every Developer is a Sherlock Holmes I have been thinking a lot about how developers are like super heroes, and I have written two blog posts now comparing them to Spiderman and Superman.  I have a lot of love and respect for developers, and I hope that they are enjoying these articles, and others are learning a little bit about the profession.  There is another fictional character who, while not technically asuper hero, is very powerful, and I also think stands as a good example of a developer. That character is Sherlock Holmes.  Sherlock Holmes is a British detective, first made popular at the turn of the 19thcentury by author Sir Arthur Conan Doyle.  The original Sherlock Holmes was a brilliant detective who could solve the most mind-boggling crime through simple observations and deduction. Developer’s Life – Every Developer is a Chhota Bheem Chhota Bheem is a cartoon character that is extremely popular where I live.  He is my daughter’s favorite characters.  I like to say that children love Chhota Bheem more than their parents – it is lucky for us he is not real!  Children love Chhota Bheem because he is the absolute “good guy.”  He is smart, loyal, and strong.  He and his friends live in Dholakpur and fight off their many enemies – and always win – in every episode.  In each episode, they learn something about friendship, bravery, and being kind to others.  Chhota Bheem is a good role model for children, and I think that he is a good role model for developers are well. Developer’s Life – Every Developer is a Batman Batman is one of the darkest superheroes in the fantasy canon.  He does not come to his powers through any sort of magical coincidence or radioactive insect, but through a lot of psychological scarring caused by witnessing the death of his parents.  Despite his dark back story, he possesses a lot of admirable abilities that I feel bear comparison to developers. Developer’s Life – Every Developer is a Superman I enjoyed comparing developers to Spiderman so much, that I have decided to continue the trend and encourage some of my favorite people (developers) with another favorite superhero – Superman.  Superman is probably the most famous superhero – and one of the most inspiring. Developer’s Life – Every Developer is a Spiderman I have to admit, Spiderman is my favorite superhero.  The most recent movie recently was released in theaters, so it has been at the front of my mind for some time. Spiderman was my favorite superhero even before the latest movie came out, but of course I took my whole family to see the movie as soon as I could!  Every one of us loved it, including my daughter.  We all left the movie thinking how great it would be to be Spiderman.  So, with that in mind, I started thinking about how we are like Spiderman in our everyday lives, especially developers. I would like to know which Superhero is your favorite hero! Reference: Pinal Dave (http://blog.SQLAuthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: Developer, Superhero

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  • The Oracle Retail Week Awards - in review

    - by user801960
    The Oracle Retail Week Awards 2012 were another great success, building on the legacy of previous award ceremonies. Over 1,600 of the UK's top retailers gathered at the Grosvenor House Hotel and many of Europe's top retail leaders attended the prestigious Oracle Retail VIP Reception in the Grosvenor House Hotel's Red Bar. Over the years the Oracle Retail Week Awards have become a rallying point for the morale of the retail industry, and each nominated retailer served as a demonstration that the industry is fighting fit. It was an honour to speak to so many figureheads of UK - and global - retail. All of us at Oracle Retail would like to congratulate both the winners and the nominees for the awards. Retail is a cornerstone of the economy and it was inspiring to see so many outstanding demonstrations of innovation and dedication in the entries. Winners 2012   The Market Force Customer Service Initiative of the Year Winner: Dixons Retail: Knowhow Highly Commended: Hughes Electrical: Digital Switchover     The Deloitte Employer of the Year Winner: Morrisons     Growing Retailer of the Year Winner: Hallett Retail - The Concessions People Highly Commended: Blue Inc     The TCC Marketing/Advertising Campaign of the Year Winner: Sainsbury's: Feed your Family for £50     The Brandbank Multichannel Retailer of the Year Winner: Debenhams Highly Commended: Halfords     The Ashton Partnership Product Innovation of the Year Winner: Argos: Chad Valley Highly Commended: Halfords: Private label bikes     The RR Donnelley Pure-play Online Retailer of the Year Winner: Wiggle     The Hitachi Consulting Responsible Retailer of the Year Winner: B&Q: One Planet Home     The CA Technologies Retail Technology Initiative of the Year Winner: Oasis: Argyll Street flagship launch with iPad PoS     The Premier Tax Free Speciality Retailer of the Year Winner: Holland & Barrett     Store Design of the Year Winner: Next Home and Garden, Shoreham, Sussex Highly Commended: Dixons Retail, Black concept store, Birmingham Bullring     Store Manager of the Year Winner: Ian Allcock, Homebase, Aylesford Highly Commended: Darren Parfitt, Boots UK, Melton Mowbray Health Centre     The Wates Retail Destination of the Year Winner: Westfield, Stratford     The AlixPartners Emerging Retail Leader of the Year Winner: Catriona Marshall, HobbyCraft, Chief Executive     The Wipro Retail International Retailer of the Year Winner: Apple     The Clarity Search Retail Leader of the Year Winner: Ian Cheshire, Chief Executive, Kingfisher     The Oracle Retailer of the Year Winner: Burberry     Outstanding Contribution to Retail Winner: Lord Harris of Peckham     Oracle Retail and "Your Experience Platform" Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes. This business systems architecture simultaneously: Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations. Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc; Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.   Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.  

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • How do I reward my developers for the little things they get right?

    - by Nat
    I am in a tech lead role and my developers get stuff right most of the time. How do I communicate to them thier value to me? (I.e. they have value because I do not have to go through and point out mistakes which means I do not have to watch them like a hawk which frees me to do more useful things). In summary For doing the mundane well on a day to day basis, it is good to recognise the developers effort verbally to them. An honest thankyou that mentions the specific behaviour and its positive repercussions to you personally will be well received, adjust the language to suite each individual. (Note that other developers within earshot may also respond to this by increasing their efforts in this specific activity.) Other things that should be done regularly are: Team drinks In many cultures this is an entirely worthy way of giving the team some time to socialise and relax. Be sure that you do not exclude people who do not drink or are not keen on pub culture. Shared meals are another option. Formal written (email) acknowledgment and praise to senior managers of the teams efforts and successes. (Note that acknowledging individuals alone may damage team spirit) Work the hours you expect your team to do. If they absolutely must work late for a deadline, be there in support Go to bat for the team. Refuse to let them be forced to work long periods of overtime without compensation. Protect them from level politics and stress. Give your team the best equipment you can afford. Good tools show respect and improve productivity. Small or large team rewards where appropriate can consist of many interesting activities/ items. If it allows the team to get together in a fun and even lightly competitive manner it will work (foosball table, go-karting, darts board, video game console etc). Don’t forget to listen to what the team wants, each team will have different ideas. Ensure they are getting a fair deal financially from the company. While different people may have different expectations of their pay, someone being paid unfairly will rot morale for the entire team

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  • Christmas in the Clouds

    - by andrewbrust
    I have been spending the last 2 weeks immersing myself in a number of Windows Azure and SQL Azure technologies.  And in setting up a new business (I’ll speak more about that in the future), I have also become a customer of Microsoft’s BPOS (Business Productivity Online Services).  In short, it has been a fortnight of Microsoft cloud computing. On the Azure side, I’ve looked, of course, at Web Roles and Worker Roles.  But I’ve also looked at Azure Storage’s REST API (including coding to it directly), I’ve looked at Azure Drive and the new VM Role; I’ve looked quite a bit at SQL Azure (including the project “Houston” Silverlight UI) and I’ve looked at SQL Azure labs’ OData service too. I’ve also looked at DataMarket and its integration with both PowerPivot and native Excel.  Then there’s AppFabric Caching, SQL Azure Reporting (what I could learn of it) and the Visual Studio tooling for Azure, including the storage of certificate-based credentials.  And to round it out with some user stuff, on the BPOS side, I’ve been working with Exchange Online, SharePoint Online and LiveMeeting. I have to say I like a lot of what I’ve been seeing.  Azure’s not perfect, and BPOS certainly isn’t either.  But there’s good stuff in all these products, and there’s a lot of value. Azure Goes Deep Most people know that Web and Worker roles put the platform in charge of spinning virtual machines up and down, and keeping them up to date. But you can go way beyond that now.  The still-in-beta VM Role gives you the power to craft the machine (much as does Amazon’s EC2), though it takes away the platform’s self-managing attributes.  It still spins instances up and down, making drive storage non-durable, but Azure Drive gives you the ability to store VHD files as blobs and mount them as virtual hard drives that are readable and writeable.  Whether with Azure Storage or SQL Azure, Azure does data.  And OData is everywhere.  Azure Table Storage supports an OData Interface.  So does SQL Azure and so does DataMarket (the former project “Dallas”).  That means that Azure data repositories aren’t just straightforward to provision and configure…they’re also easy to program against, from just about any programming environment, in a RESTful manner.  And for more .NET-centric implementations, Azure AppFabric caching takes the technology formerly known as “Velocity” and throws it up into the cloud, speeding data access even more. Snapping in Place Once you get the hang of it, this stuff just starts to work in a way that becomes natural to understand.  I wasn’t expecting that, and I was really happy to discover it. In retrospect, I am not surprised, because I think the various Azure teams are the center of gravity for Redmond’s innovation right now.  The products belie this and so do my observations of the product teams’ motivation and high morale.  It is really good to see this; Microsoft needs to lead somewhere, and they need to be seen as the underdog while doing so.  With Azure, both requirements are in place.   BPOS: Bad Acronym, Easy Setup BPOS is about products you already know; Exchange, SharePoint, Live Meeting and Office Communications Server.  As such, it’s hard not to be underwhelmed by BPOS.  Until you realize how easy it makes it to get all that stuff set up.  I would say that from sign-up to productive use took me about 45 minutes…and that included the time necessary to wrestle with my DNS provider, set up Outlook and my SmartPhone up to talk to the Exchange account, create my SharePoint site collection, and configure the Outlook Conferencing add-in to talk to the provisioned Live Meeting account. Never before did I think setting up my own Exchange mail could come anywhere close to the simplicity of setting up an SMTP/POP account, and yet BPOS actually made it faster.   What I want from my Azure Christmas Next Year Not everything about Microsoft’s cloud is good.  I close this post with a list of things I’d like to see addressed: BPOS offerings are still based on the 2007 Wave of Microsoft server technologies.  We need to get to 2010, and fast.  Arguably, the 2010 products should have been released to the off-premises channel before the on-premise sone.  Office 365 can’t come fast enough. Azure’s Internet tooling and domain naming, is scattered and confusing.  Deployed ASP.NET applications go to cloudapp.net; SQL Azure and Azure storage work off windows.net.  The Azure portal and Project Houston are at azure.com.  Then there’s appfabriclabs.com and sqlazurelabs.com.  There is a new Silverlight portal that replaces most, but not all of the HTML ones.  And Project Houston is Silvelright-based too, though separate from the Silverlight portal tooling. Microsoft is the king off tooling.  They should not make me keep an entire OneNote notebook full of portal links, account names, access keys, assemblies and namespaces and do so much CTRL-C/CTRL-V work.  I’d like to see more project templates, have them automatically reference the appropriate assemblies, generate the right using/Imports statements and prime my config files with the right markup.  Then I want a UI that lets me log in with my Live ID and pick the appropriate project, database, namespace and key string to get set up fast. Beta programs, if they’re open, should onboard me quickly.  I know the process is difficult and everyone’s going as fast as they can.  But I don’t know why it’s so difficult or why it takes so long.  Getting developers up to speed on new features quickly helps popularize the platform.  Make this a priority. Make Azure accessible from the simplicity platforms, i.e. ASP.NET Web Pages (Razor) and LightSwitch.  Support .NET 4 now.  Make WebMatrix, IIS Express and SQL Compact work with the Azure development fabric. Have HTML helpers make Azure programming easier.  Have LightSwitch work with SQL Azure and not require SQL Express.  LightSwitch has some promising Azure integration now.  But we need more.  WebMatrix has none and that’s just silly, now that the Extra Small Instance is being introduced. The Windows Azure Platform Training Kit is great.  But I want Microsoft to make it even better and I want them to evangelize it much more aggressively.  There’s a lot of good material on Azure development out there, but it’s scattered in the same way that the platform is.   The Training Kit ties a lot of disparate stuff together nicely.  Make it known. Should Old Acquaintance Be Forgot All in all, diving deep into Azure was a good way to end the year.  Diving deeper into Azure should a great way to spend next year, not just for me, but for Microsoft too.

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