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• Help Desk Issue Tracking/Ticketing System for MOSS 2007

  - by ITGuy24

  We are looking for a MOSS 2007 webpart for help desk issue tracking and ticketing. Any recommendations? It doesn't have to be too fancy, but would like something a little more comprehensive then the helpdesk template built into MOSS.

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• Looking for a help desk ticketing system..

  - by Dan

  Hi guys Im looking for a good help desk ticket solution. It must perform the following actions for it to be useful. It needs to have a single point of contact via email..e.g [email protected] If we recieve a telephone(or an email outside of the system) we need to be able to create a ticket as if had been added via the single point of contact, this needs to be done with ease in order to save time. Certain people within our organisation deal with certain customers, so if the email/ custom input support call as mentioned in bullet 2 is picked up as having a relationship with that certain person in our organisation it needs to be sent to them/put in their queue for them to work on. If a person is out of office or sick any tickets sent to them must be forwarded to somebody else or put into a seperate pool of tickets that anybody can access. Perhaps have an agent that sorts through tickets in the pool and assigns them to anybody who is available, preferably the person with fewest tickets in their queue/list. Once a customer emails and the system logs it they immediately get a response with a ticket number and maybe details of who is dealing with the problem. Any correspondance in relation to a particular ticket is automatically grouped into some sort of message, and not made into a load of separate tickets. I.e system scans incoming email subjects for ticket numbers and assosciates it with exisiting tickets if that number exists. Any help is much appreciated Thanks P.S I have taken a look at OTRS but i'm not feeling it so unless someone can convince me I guess i'm after an alternative.

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• Is there a simple way to stop enemies standing in the same spot?

  - by Iain

  So: top-down game, my enemies chase the player, when they get within a certain distance they stand still and fire. If they're all coming from the same direction they all end up standing in the same spot (i.e. standing "within" each other), as I'm not currently doing collision detection between enemies - they are free to pass over each other. What's a simple way around this? Either some form of collision detection or some ai?

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• Help desk cannot respond to UAC prompts over Remote Assistance

  - by blsub6

  I'm trying to use the in-built Remote Assistance (RA) software in Windows 7 to support my users. I initiate a RA session with the user and ask to remotely control their desktop. They tick a little check box that says something to the effect of 'allow helper to respond to UAC prompts' and it pops up with a UAC prompt. The user cannot respond to the UAC prompt because they're not a local administrator - I am. Isn't that what that little check box is for??? I've found this on TechNet from back in '07 on Vista. From what I've found, I could disable UAC (terrible idea) or make all my users local administrators on their computers (yet another terrible idea). I'm hoping that MS has fixed this little oversight in Windows 7. Remote Assistance is completely useless to me if I can't respond to UAC prompts with my username and password

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• Java Recursion Triangle Standing on Tip

  - by user1629075

  I was wondering how to create triangle out of asterisks on its tip rather than on its base. I have the code for making it stand on its base: public static String printTriangle (int count) { if( count <= 0 ) return ""; String p = printTriangle(count - 1); p = p + "*"; System.out.print(p); System.out.print("\n"); return p; } But then I'm stuck on how to have the greatest number of stars on the top, and then the next least, and so on. I was thinking something along the terms of having (count - p) to have the input of rows be subtracted from the amount of decrease, but then i was confused by this idea because p is string. EDIT: I tried changing the position of printTriangle(count - 1) using my original method without iterations and got 1 star per each line; how can I fix this? public class triangles { public static void main(String[] args) { printTriangle(5); } public static String printTriangle (int count) { if( count <= 0 ) return ""; String p = ""; p = p + "*"; System.out.print(p); System.out.print("\n"); p = printTriangle(count - 1); return p; } }

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• Help Desk Database Design

  - by user237244

  The company I work at has very specific and unique needs for a help desk system, so none of the open source systems will work for us. That being the case, I created a custom system using PHP and MySQL. It's far from perfect, but it's infinitely better than the last system they were using; trust me! It meets most of our needs quite nicely, but I have a question about the way I have the database set up. Here are the main tables: ClosedTickets ClosedTicketSolutions Locations OpenTickets OpenTicketSolutions Statuses Technicians When a user submits a help request, it goes in the "OpenTickets" table. As the technicians work on the problem, they submit entries with a description of what they've done. These entries go in the "OpenTicketSolutions" table. When the problem has been resolved, the last technician to work on the problem closes the ticket and it gets moved to the "ClosedTickets" table. All of the solution entries get moved to the "ClosedTicketSolutions" table as well. The other tables (Locations, Statuses, and Technicians) exist as a means of normalization (each location, status, and technician has an ID which is referenced). The problem I'm having now is this: When I want to view a list of all the open tickets, the SQL statement is somewhat complicated because I have to left join the "Locations", "Statuses", and "Technicians" tables. Fields from various tables need to be searchable as well. Check out how complicated the SQL statement is to search closed tickets for tickets submitted by anybody with a first name containing "John": SELECT ClosedTickets.*, date_format(ClosedTickets.EntryDate, '%c/%e/%y %l:%i %p') AS Formatted_Date, date_format(ClosedDate, '%c/%e/%y %l:%i %p') AS Formatted_ClosedDate, Concat(Technicians.LastName, ', ', Technicians.FirstName) AS TechFullName, Locations.LocationName, date_format(ClosedTicketSolutions.EntryDate, '%c/%e/%y') AS Formatted_Solution_EntryDate, ClosedTicketSolutions.HoursSpent AS SolutionHoursSpent, ClosedTicketSolutions.Tech_ID AS SolutionTech_ID, ClosedTicketSolutions.EntryText FROM ClosedTickets LEFT JOIN Technicians ON ClosedTickets.Tech_ID = Technicians.Tech_ID LEFT JOIN Locations ON ClosedTickets.Location_ID = Locations.Location_ID LEFT JOIN ClosedTicketSolutions ON ClosedTickets.TicketNum = ClosedTicketSolutions.TicketNum WHERE (ClosedTickets.FirstName LIKE '%John%') ORDER BY ClosedDate Desc, ClosedTicketSolutions.EntryDate, ClosedTicketSolutions.Entry_ID One thing that I'm not able to do right now is search both open and closed tickets at the same time. I don't think a union would work in my case. So I'm wondering if I should store the open and closed tickets in the same table and just have a field indicating whether or not the ticket is closed. The only problem I can forsee is that we have so many closed tickets already (nearly 30,000) so the whole system might perform slowly. Would it be a bad idea to combine the open and closed tickets?

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• XNA, how to draw two cubes standing in line parallelly?

  - by user3535716

  I just got a problem with drawing two 3D cubes standing in line. In my code, I made a cube class, and in the game1 class, I built two cubes, A on the right side, B on the left side. I also setup an FPS camera in the 3D world. The problem is if I draw cube B first(Blue), and move the camera to the left side to cube B, A(Red) is still standing in front of B, which is apparently wrong. I guess some pics can make much sense. Then, I move the camera to the other side, the situation is like: This is wrong.... From this view, the red cube, A should be behind the blue one, B.... Could somebody give me help please? This is the draw in the Cube class Matrix center = Matrix.CreateTranslation( new Vector3(-0.5f, -0.5f, -0.5f)); Matrix scale = Matrix.CreateScale(0.5f); Matrix translate = Matrix.CreateTranslation(location); effect.World = center * scale * translate; effect.View = camera.View; effect.Projection = camera.Projection; foreach (EffectPass pass in effect.CurrentTechnique.Passes) { pass.Apply(); device.SetVertexBuffer(cubeBuffer); RasterizerState rs = new RasterizerState(); rs.CullMode = CullMode.None; rs.FillMode = FillMode.Solid; device.RasterizerState = rs; device.DrawPrimitives( PrimitiveType.TriangleList, 0, cubeBuffer.VertexCount / 3); } This is the Draw method in game1 A.Draw(camera, effect); B.Draw(camera, effect); **

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• Need Tech Support? Call the Star Wars Help Desk! [Video Classic]

  - by Asian Angel

  Having problems with the Tractor Beam? Did a weapons malfunction bring your computer system down? Is the Replicator making your Earl Grey Tea taste odd? Wait…what??!! Just call the Star Wars Help Desk to get the personalized help you need. Star Wars Help Desk [YouTube] Latest Features How-To Geek ETC How to Enable User-Specific Wireless Networks in Windows 7 How to Use Google Chrome as Your Default PDF Reader (the Easy Way) How To Remove People and Objects From Photographs In Photoshop Ask How-To Geek: How Can I Monitor My Bandwidth Usage? Internet Explorer 9 RC Now Available: Here’s the Most Interesting New Stuff Here’s a Super Simple Trick to Defeating Fake Anti-Virus Malware Comix is an Awesome Comics Archive Viewer for Linux Get the MakeUseOf eBook Guide to Speeding Up Windows for Free Need Tech Support? Call the Star Wars Help Desk! [Video Classic] Reclaim Vertical UI Space by Adding a Toolbar to the Left or Right Side of Firefox Androidify Turns You into an Android-style Avatar Reader for Android Updates; Now with Feed Widgets and More

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• iPad receiving memory warning with low memory use

  - by Fer

  I have an UIWebKit with a HTML, this HTML have several images and text, but just displaying it gives me the memory warning. So I did some tests: The same HTML with different images, fullsize, and after the same images but reduced 50% from it's original size, for the 50% reduced images, I went to preview and reduced all images in 50% The surprising part is the 50% test, you can see that even with 16 images, the memory peak is 4.90MB. That's really surprising. Notice that these values are not always the same, they change but there's not a huge difference between the tests. In the 50% issue, in the 8 and 16 images, although the memory is low, sometimes a memory warning appears, but the performance enhance is noticeable compared to the full size images standing still = memory after scrolling all article 1 Image = [standing still 5MB] [rotating 5.6MB] 2 Images = [standing still 6.99MB] [rotating 7.7MB] 3 Images = [standing still 9.04MB] [rotating 10.9MB] 4 Images = [standing still 10.89MB] [rotating 13.20MB] 8 Images = [standing still 23.14MB] [rotating 25.20MB] (sometimes crashes) 16 Images = [standing still 27.14MB and app crashes] 50% 1 Image = [standing still 3.2MB] [rotating 3.67MB] 2 Image = [standing still 3.2MB] [rotating 3.70MB] 3 Image = [standing still 3.3MB] [rotating 3.79MB] 4 Image = [standing still 3.3MB] [rotating 3.80MB] 8 Images = [standing still 4.29MB] [rotating 4,63MB] (sometimes crashes) 16 Images = [standing still 4.79MB] [rotating 4,90MB] (sometimes crashes) My question is: The app sometimes crashed with 16 small images. Why? The memory was much lower. What is the limit of memory use? These numbers are helpful if you also tell us the maximum. But, the maximum seemed different with the 50% size images. 13.2MB works for large images and 3.8 for small images. Anything higher sometimes crashes. That makes no sense.

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• Looking for "pad" for my keyboard + mouse in a multi-monitor setup

  - by Borek

  I've got 2 large monitors. My keyboard and mouse are in the middle of my desk which is appropriate for work on both monitors but when I want to focus on one of them only (say that I'm writing in MS Word on the right monitor), I'd like to move my keyboard and mouse to the right. I can do that manually but because of all the wires and other things, it is quite inconvenient when done frequently. I'm looking for something that I would put under both my keyboard and my mouse and that would slide to one side or the other easily. Is there anything like that available on the market?

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• How to declutter and organize the cables on and under my desk?

  - by splattne

  Computer cables and external devices are a continuous source of frustration for everybody who likes a clean working environment. The more devices you add to your home office, the more disastrous the situation under the table becomes: cords falling behind the desk, ugly cables running along the sides and under of the desk, making it almost impossible to clean and remove the dust. This is not my office, but I've seen similar "setups:" I'm looking for good tips/products which help me in keeping the all cables somehow under control and organized. Thanks!

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• How much time do you spend in this site with work on your desk?

  - by David Conde

  This is a simple question, because I want to see if there is a collective tendency to do this: How much time do you spend snooping around in StackOverflow, Programmers, and all those heavenly sites even when having work on the desk? Are these sites becoming facebook, in our case? I used to enter facebook from time to time... it's been like 20 days now and I dont even care about it. All I want to see is what are the latest post of my geeky friends around here..! Is this collective?

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• Help Desk Software with user groups and temporary ban function?

  - by Zillo

  Does anyone know any Help Desk Software which allow you to create user groups / to mark/categorize specific users in some way / and to to ban specific users/e-mails (not user groups) for a specific period of time? Kayako? OTRS? simpledesk?... Kayako looks to be very functional but not sure if it has this option. zendesk is also very functional but a SaaS service not a downloadable software. Since the functions that I am saying are very common in forum software, maybe simpledesk could do it since it is based in SMF. Any ideas?

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• Modeling player mechanics with a finite state machine

  - by K..

  I have three states standing walking jumping When I press D standing transitions to walking. The velocity will be set to a defined value and the player moves. When I release D walking transitions back to standing, which sets the velocity back to 0. When I press W and the state is walking it transitions to jumping, but when the player hits the ground, it goes back to standing. jumping has a transition land that always leads to standing because a state doesn't know about its previous states. Since standing sets a velocity of 0 the player stops walking, when he hits the ground. How do I prevent this?

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• How to declutter and organize the cables on and under my desk? [closed]

  - by splattne

  Computer cables and external devices are a continuous source of frustration for everybody who likes a clean working environment. The more devices you add to your home office, the more disastrous the situation under the table becomes: cords falling behind the desk, ugly cables running along the sides and under of the desk, making it almost impossible to clean and remove the dust. This is not my office, but I've seen similar "setups:" I'm looking for good tips/products which help me in keeping the all cables somehow under control and organized.

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• Is Linux Virtual Server old, or is it standing still?

  - by Vimvq1987

  Based on this question: http://serverfault.com/questions/124905/widely-used-load-balancing-solutions, LVS may be the right solution for my problem. But when I went to its homepage http://www.linuxvirtualserver.org/, I found that LVS has been updated since Nov, 2008. The world's moving fast, and I don't know if LVS was obsolete or not. Is LVS standing still, or there're some better solutions to replace it? Thank you so much.

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• Can I use my laptop as a second monitor for my desk computer?

  - by Edward Tanguay

  Is it possible to make my laptop's screen be a second monitor for my desk computer?

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• What are some IT jobs where you don't sit at a desk for 8-10hrs a day?

  - by zippy

  Like a lot of people in IT I sit at a desk for 8-10hrs/day working on stuff that needs to get done "now". That usually means eating unhealthy lunches at my desk, and sometimes dinner too. This does terrible things to your health. I have been trying to work some exercise into the workday but I was thinking it would be great if I worked somewhere where I was exercising all the time (walking around, lifting servers, etc.). Does anyone have a job in IT (or know someone) where you are actually moving around (not sitting) doing something for most of the day?

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• Keeping monitor Dell desk monitor 'connected' to dell studio 15 laptop?

  - by Jerry

  First of all, I am new to Ubuntu 10.04 but it is love at first sight and the only windows I will see again are in my house and car! Each time I disconnect my Dell Studio 15 from my Dell 36" monitor, I have to reconnect through the System/Monitor protocol. Question: Is there a way to set it up so once I slide my laptop under the stand, reconnect monitor cable, 3 usb's and press start that the Monitor screen will go 'live' without having to start all over?

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• Get the desktop/viewport of a window in enlightenment?

  - by Zorf

  Okay, so, given a XID of a window I need to get its desktop or viewport as well as the currently active one. Enlightenment does not seem to properly respond to wmctrl which leads to: ***@note:~ > wmctrl -lG 0x01e00002 -1 21 395 310 146 note Conky (note) # it places conkey wndows on -1 for some reason? 0x01c00002 -1 65 655 230 158 note Conky (note) 0x01a00002 -1 25 215 230 182 note Conky (note) 0x01800002 -1 25 550 310 110 note Conky (note) 0x01600002 -1 685 145 230 120 note Conky (note) 0x01400002 -1 1120 245 280 206 note Conky (note) 0x01200002 -1 1095 35 230 186 note Conky (note) 0x01000002 -1 1145 470 250 266 note Conky (note) 0x00c00002 -1 40 34 230 182 note Conky (note) 0x00e00029 0 0 0 1440 900 note ~ : bash – Konsole # desktop 2, fullscreen 0x03a00060 0 505 231 899 642 note Downloads – 'Dolphin' # destkop 0 0x0480001a 0 206 222 958 526 note Lifelover - Kärlek - becksvart melankoli #desk 2 0x034000e6 0 116 32 984 767 note clemctrl – Kate #desk 0 0x02c01b78 0 309 314 549 520 note ************* # desk 1 0x04e00062 0 104 31 990 619 note XChat: *** @ Free / #*** (+Ccnt) #desk 1 0x05c00112 0 22 35 1396 834 note StarCraft on Reddit - Chromium #desk 3 0x02c0f292 0 453 356 549 520 note *** #desk 1 0x02c000c0 0 860 216 557 645 note Buddy List # desk 1 As can be seen, all windows are on desk 0 in wmctrl except conky windows. Furthermore the geometry-viewport trick also doesn't seem to work that works in some wm's, are there any other tricks to get on which viewport/desktop a window is? There has to be some way to get it right?

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• How to redirect / route VPN traffic to back standing local network?

  - by Milkywayfarer

  There are two computers one "HOME" with Ubuntu 10.10 installed, and another "WORK" with WinXP installed. WORK PC is behind draconian firewall. However, let's imagine, that there is VPN connection installed between this 2 work stations, for example, with teamviewer, hamachi, openvpn, or by some other mean (by the way, what is the best mean for such purposes?). One is interested in working with WORK's LAN resources from his HOME computer via VPN. So my question is about configuration required to be done on WinXP machine (or, maybe on both machines), to make such interaction possible? I'm guessing that some routing stuff should be performed somewhere. But I don't know what exactly and how to do?

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• java and threads: very strange behaviour

  - by Derk

  private synchronized Map<Team, StandingRow> calculateStanding() { System.out.println("Calculate standing for group " + getName()); Map<Team, StandingRow> standing = new LinkedHashMap<Team, StandingRow>(); for (Team team : teams) { standing.put(team, new StandingRow(team)); } StandingRow homeTeamRow, awayTeamRow; for (Match match : matches.values()) { homeTeamRow = standing.get(match.getHomeTeam()); awayTeamRow = standing.get(match.getAwayTeam()); System.out.println("Contains key for " + match.getHomeTeam() + ": " + standing.containsKey(match.getHomeTeam())); System.out.println("Contains key for " + match.getAwayTeam() + ": " + standing.containsKey(match.getAwayTeam())); } } This is my code. matches contains 6 elements, but the problem is that after two matches no keys are anymore found in the standing map. The output is for example Contains key for Zuid-Afrika: true Contains key for Mexico: true Contains key for Uruguay: true Contains key for Frankrijk: true Contains key for Zuid-Afrika: false Contains key for Uruguay: false Contains key for Frankrijk: false Contains key for Mexico: false Contains key for Mexico: false Contains key for Uruguay: false Contains key for Frankrijk: false Contains key for Zuid-Afrika: false This is in a threaded environment, but the method is synchronized so I thought that this would not give a problem? I have also a simple unit test for this method and that works well.

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• How to display programs, started by TSWA Remoteapp, inside a browser instead of directly on the desk

  - by richardboon

  For those not familiar with Terminal Services Web Access and Resulting Internet Communication in Windows Server 2008, here’s a brief overview: technet.microsoft.com/en-us/library/cc754502(WS.10).aspx The problem (I am trying to solve), can be seen in the picture of step 16, where the application is display directly right on the desktop [see link below]: http://blogs.technet.com/askcore/archive/2008/07/22/publishing-the-hyper-v-management-interface-using-terminal-services.aspx I am in the process of setting up Terminal Service Web Access RemoteApp for our company. Users only want remoteapp and needs to see the remote program running within/contain-inside the browser. They don’t want to see or access the whole desktop [as the case with remote desktop, which can be displayed inside a browser].

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• Mount - Unable to find suitable address

  - by Benny

  I am trying to mount my Windows share through my Ubuntu box (no xwindow), but I continue to get Unable to find suitable address I have tried using the raw IP address, I have checked the credentials, I have disabled the Windows firewall, but I cannot find anything wrong. benny@backup:~$ sudo mount -t cifs //my-desk/j -o username=me,password=s)mePasss /mnt/sync Unable to find suitable address. benny@backup:~$ ping my-desk PING my-desk (10.10.10.43) 56(84) bytes of data. ? --- my-desk ping statistics --- 2 packets transmitted, 0 received, 100% packet loss, time 1008ms benny@backup:~$ sudo mount -t cifs //10.10.10.43/j -o username=me,password=s)mePasss /mnt/sync Unable to find suitable address. Any help would be greatly appreciated!

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• Is there any free live support solution that would ease implementation of a basic online help-desk?

  - by bogdan

  I'm looking for a free or inexpensive solution to give live online support to web visitors. I would like something based on Jabber/XMPP because it's an open protocol. This should work like this: The company would use 2-3 jabber accounts like Google Talk for providing support Online chat form that would connect to one of currently online jabber accounts Optionally give one proxy jabber account to the customers. This proxy would contact any of the currently online company accounts. Using this customers will see only one chat contact but they will speak with different people based on who is online at the moment. Currently I found only some expensive solutions like J-livesupport, Akeni. I would really appreciate if you will recommend something you successfully implemented.

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