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  • Not to miss! Today’s web seminar on content integration with Oracle Apps

    - by Lance Shaw
    Hello everyone.  The first web seminar in a three-part series kicks off later today, focused on the value of delivering and controlling the flow of content in the context of your most critical business applications.   If you are using Oracle E-Business Suite, PeopleSoft Enterprise, JD Edwards EnterpriseOne or Siebel CRM, we heartily recommend you investigate the value of centralizing the delivery of scanned images, forms, faxes and digital documents within those processes.  The improvements in efficiency and productivity can result in some impressive cost savings. One customer recently reported that they had realized an impressive ROI of 180% and that the investment in this new technology had paid for itself in a mere 6 months.  We hope you can spare some time today to join us at 1pm Eastern Time / 10am Pacific Time / 18:00 GMT. We think you will find it time well spent.   Click here to attend.  We look forward to seeing you there!

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  • A Plea for Plain English

    - by Tony Davis
    The English language has, within a lifetime, emerged as the ubiquitous 'international language' of scientific, political and technical communication. On the one hand, learning a single, common language, International English, has made it much easier to participate in and adopt new technologies; on the other hand it must be exasperating to have to use English at international conferences, or on community sites, when your own language has a long tradition of scientific and technical usage. It is also hard to master the subtleties of using a foreign language to explain advanced ideas. This requires English speakers to be more considerate in their writing. Even if you’re used to speaking English, you may be brought up short by this sort of verbiage… "Business Intelligence delivering actionable insights is becoming more critical in the enterprise, and these insights require large data volumes for trending and forecasting" It takes some imagination to appreciate the added hassle in working out what it means, when English is a language you only use at work. Try, just to get a vague feel for it, using Google Translate to translate it from English to Chinese and back again. "Providing actionable business intelligence point of view is becoming more and more and more business critical, and requires that these insights and projected trends in large amounts of data" Not easy eh? If you normally use a different language, you will need to pause for thought before finally working out that it really means … "Every Business Intelligence solution must be able to help companies to make decisions. In order to detect current trends, and accurately predict future ones, we need to analyze large volumes of data" Surely, it is simple politeness for English speakers to stop peppering their writing with a twisted vocabulary that renders it inaccessible to everyone else. It isn’t just the problem of writers who use long words to give added dignity to their prose. It is the use of Colloquial English. This changes and evolves at a dizzying rate, adding new terms and idioms almost daily; it is almost a new and separate language. By contrast, ‘International English', is gradually evolving separately, at its own, more sedate, pace. As such, all native English speakers need to make an effort to learn, and use it, switching from casual colloquial patter into a simpler form of communication that can be widely understood by different cultures, even if it gives you less credibility on the street. Simple-Talk is based, at least in part, on the idea that technical articles can be written simply and clearly in a form of English that can be easily understood internationally, and that they can be written, with a little editorial help, by anyone, and read by anyone, regardless of their native language. Cheers, Tony.

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  • Oracle Consulting North America is now live on PeopleSoft Services Procurement and PeopleSoft Resource Management

    - by Howard Shaw
    Last month, Oracle's own internal consulting group (OCS North America) went live on PeopleSoft Services Procurement and PeopleSoft Resource Management to manage all aspects of identifying, recruiting, and deploying billable subcontractors on North America Applications customer consulting projects. The primary goals were to enhance the subcontractor staffing process, improve operational and informational processes, and improve collaboration between the Oracle NA Consulting Subcontractor Program and subcontractor suppliers. Over 200 registered external suppliers access the tool, review open needs and competitively bid their resources to work on NA Applications projects. This implementation highlights the usage of Oracle’s own solutions to streamline and enhance business operations, as the PeopleSoft 9.1 applications (Services Procurement and Resource Management) were deployed using Sun hardware, Oracle Enterprise Linux, and Oracle Virtual Machines.For more information, please navigate to the following web pages: PeopleSoft Services Procurement PeopleSoft Resource Management

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  • Fair Comments

    - by Tony Davis
    To what extent is good code self-documenting? In one of the most entertaining sessions I saw at the recent PASS summit, Jeremiah Peschka (blog | twitter) got a laugh out of a sleepy post-lunch audience with the following remark: "Some developers say good code is self-documenting; I say, get off my team" I silently applauded the sentiment. It's not that all comments are useful, but that I mistrust the basic premise that "my code is so clearly written, it doesn't need any comments". I've read many pieces describing the road to self-documenting code, and my problem with most of them is that they feed the myth that comments in code are a sign of weakness. They aren't; in fact, used correctly I'd say they are essential. Regardless of how far intelligent naming can get you in describing what the code does, or how well any accompanying unit tests can explain to your fellow developers why it works that way, it's no excuse not to document fully the public interfaces to your code. Maybe I just mixed with the wrong crowd while learning my favorite language, but when I open a stored procedure I lose the will even to read it unless I see a big Phil Factor- or Jeff Moden-style header summarizing in plain English what the code does, how it fits in to the broader application, and a usage example. This public interface describes the high-level process and should explain the role of the code, clearly, for fellow developers, language non-experts, and even any non-technical stake holders in the project. When you step into the body of the code, the low-level details, then I agree that the rules are somewhat different; especially when code is subject to frequent refactoring that can quickly render comments redundant or misleading. At their worst, here, inline comments are sticking plaster to cover up the scars caused by poor naming conventions, failure in clarity when mapping a complex domain into code, or just by not entirely understanding the problem (/ this is the clever part). If you design and refactor your code carefully so that it is as simple as possible, your functions do one thing only, you avoid having two completely different algorithms in the same piece of code, and your functions, classes and variables are intelligently named, then, yes, the need for inline comments should be minimal. And yet, even given this, I'd still argue that many languages (T-SQL certainly being one) just don't lend themselves to readability when performing even moderately-complex tasks. If the algorithm is complex, I still like to see the occasional helpful comment. Please, therefore, be as liberal as you see fit in the detail of the comments you apply to this editorial, for like code it is bound to increase its' clarity and usefulness. Cheers, Tony.

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  • Music before bells and whistles

    - by Tony Davis
    Why is it that Windows has so much difficulty in finding content on its file system? This is not an insurmountable technical problem; on my laptop, I have a database within which I can instantly find text or names within millions of records, within 300 milliseconds. I have a copy of Google Desktop that can find phrases within emails or documents, almost as quickly. It is an important, though mundane, part of an operating system to be able to find files. The first thing I notice within Windows is that the facility to find files or text within files is called 'search' rather than 'find'. Hmm. This doesn’t bode well. What’s this? It does a brute-force search for file names? Here we are in an age when we can breed mice that glow in the dark, and manufacture computers that fit in our shirt pockets, and we find an operating system that is still entirely innocent of managing and indexing content in hierarchical data. I can actually read the files of my PC into a database, mimic the directory/folder hierarchies and then find files in a flash; but when I do the same with Windows Vista, we are suddenly back in a 1960s time warp. Finding files based on their name is bad enough, but finding files based on the content that they contain is more or less asking for an opportunity to wait 20 minutes in order to see a "file not found" message. Sadly, with Windows 7, Microsoft seems to have fallen into the familiar trap of adding bells and whistles before finishing the song. It's certainly true that Microsoft has added new features and a certain polish to Windows Search 4.0, the latest incarnation. It works more like a web search and offers a new search syntax, called Advanced Query Syntax, which allows you to search on file author, file size, date ranges (e.g. date:=7/4/09still does not work reliably. I've experienced first-hand its stubborn refusal, despite a full index, to acknowledge the existence of a file I know exists, based on a search for a specific term within that file that I know is in there somewhere; a file that Google Desktop search, or old wingrep, finds in seconds. When users hark back to the halcyon days of Windows XP search, you know something is seriously amiss. Shouldn't applications get the functionality right before applying animated menus and Teletubby graphics, or is advancing age making me grumpy? I’d be pleased to hear your views, as always. Cheers, Tony.

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  • When done is not done

    - by Tony Davis
    Most developers and DBAs will know what it’s like to be asked to do "a quick tidy up" on a project that, on closer inspection, turns out to be a barely working prototype: as the cynical programmer says, "when you’re told that a project is 90% done, prepare for the next 90%". It is easy to convince a layperson that an application is complete just by using test data, and sticking to the workflow that the development team has implemented and tested. The application is ‘done’ only in the sense that the anticipated paths through the software features, using known data, are fully supported. Reality often strikes only when testers reveal its strange and erratic behavior in response to behavior from the end user that strays from the "ideal". The problem is this: how do we measure progress, accurately and objectively? Development methods such as Scrum or Kanban, when implemented rigorously, can mitigate these problems for developers, to some extent. They force a team to progress one small, but complete feature at a time, to find out how long it really takes for this feature to be "done done"; in other words done to the point where its performance and scalability is understood, it is tested for all conceivable edge cases and doesn’t break…it is ready for prime time. At that point, the team has a much more realistic idea of how long it will take them to really complete all the remaining features, and so how far away the end is. However, it is when software crosses team boundaries that we feel the limitations of such techniques. No matter how well drilled the development team is, problems will still arise if they don’t deploy frequently to a production environment. If they work feverishly for months on end before finally tossing the finished piece of software over the fence for the DBA to deploy to the "real world" then once again will dawn the realization that "done done" is still out of reach, as the DBA uncovers poorly code transactions, un-scalable queries, inefficient caching, and so on. By deploying regularly, end users will also have a much earlier opportunity to tell you how far what you implemented strayed from what they wanted. If you have a tale to tell, anonymized of course, of a "quick polish" project that turned out to be anything but, and what the major problems were, please do share it. Cheers, Tony.

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  • Going Metro

    - by Tony Davis
    When it was announced, I confess was somewhat surprised by the striking new "Metro" User Interface for Windows 8, based on Swiss typography, Bauhaus design, tiles, touches and gestures, and the new Windows Runtime (WinRT) API on which Metro apps were to be built. It all seemed to have come out of nowhere, like field mushrooms in the night and seemed quite out-of-character for a company like Microsoft, which has hung on determinedly for over twenty years to its quaint Windowing system. Many were initially puzzled by the lack of support for plug-ins in the "Metro" version of IE10, which ships with Win8, and the apparent demise of Silverlight, Microsoft's previous 'radical new framework'. Win8 signals the end of the road for Silverlight apps in the browser, but then its importance here has been waning for some time, anyway, now that HTML5 has usurped its most compelling use case, streaming video. As Shawn Wildermuth and others have noted, if you're doing enterprise, desktop development with Silverlight then nothing much changes immediately, though it seems clear that ultimately Silverlight will die off in favor of a single WPF/XAML framework that supports those technologies that were pioneered on the phones and tablets. There is a mystery here. Is Silverlight dead, or merely repurposed? The more you look at Metro, the more it seems to resemble Silverlight. A lot of the philosophies underpinning Silverlight applications, such as the fundamentally asynchronous nature of the design, have moved wholesale into Metro, along with most the Microsoft Silverlight dev team. As Simon Cooper points out, "Silverlight developers, already used to all the principles of sandboxing and separation, will have a much easier time writing Metro apps than desktop developers". Metro certainly has given the framework formerly known as Silverlight a new purpose. It has enabled Microsoft to bestow on Windows 8 a new "duality", as both a traditional desktop OS supporting 'legacy' Windows applications, and an OS that supports a new breed of application that can share functionality such as search, that understands, and can react to, the full range of gestures and screen-sizes, and has location-awareness. It's clear that Win8 is developed in the knowledge that the 'desktop computer' will soon be a very large, tilted, touch-screen monitor. Windows owes its new-found versatility to the lessons learned from Windows Phone, but it's developed for the big screen, and with full support for familiar .NET desktop apps as well as the new Metro apps. But the old mouse-driven Windows applications will soon look very passé, just as MSDOS character-mode applications did in the nineties. Cheers, Tony.

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  • IT Admin for Thrill Seekers

    - by Tony Davis
    A developer suggested to me recently that the life of the DBA was, surely, a dull one. My first reaction was indignation, but quickly followed by the thought that for many people excitement isn't necessarily the most desirable aspect of their job. It's true that some aspects of the DBA role seem guaranteed to quieten the pulse; in the days of tape backups, time must have slowed to eternity for the person whose job it was to oversee this process, placing tapes into secure containers, ensuring correct labeling, and.sorry, I drifted off there for a second. On the other hand, if you follow the adventures of the likes of Brent Ozar or Tom LaRock, you'd be forgiven for thinking that much of a database guy's time is spent, metaphorically, diving through plate glass windows in tight fitting underwear in order to extract grateful occupants from burning database applications. Alas it isn't true of the majority, but it isn't as dull as some people imagine, and is a helter-skelter ride compared with some other IT roles. Every IT department has people who toil away in shadowy corners doing quiet but mysterious tasks. When you ask them to explain what they do, you almost immediately want them to stop, but you hear enough to appreciate that these tasks are often absolutely vital to the smooth functioning of an IT organization. Compared with them, the DBAs are prima donnas. Here are a few nominations: Installation engineer - install all of the company's laptops and workstations, and software, deal with licensing, shipping and data entry.many organizations, especially those subject to tight regulation, would simply grind to a halt without their efforts. Localization engineer - Not quite software engineering, not quite translation, the job is to rebuild a product in a different language and make sure everything still works. QA Tester - firstly, I should say that the testers at Red Gate seem to me some of the most-fulfilled in the company. I refer here to the QA Tester whose job is more-or-less entirely to read a script, click some buttons and make sure the actual and expected values match. Configuration manager - for example, someone whose main job is to configure build environments so that devs can access their source code; assuredly necessary for the smooth functioning and productivity of the team, and hopefully well-paid. So what other sort of job in IT should one choose if the work of a DBA proves to be too exciting? Or are these roles secretly more exciting than many imagine? I invite you all to put forward your own suggestions. Cheers, Tony.

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  • PASS 13 Dispatches: moving to the cloud

    - by Tony Davis
    PASS Summit 13, Day 1 keynote by Quentin Clarke and we're hearing about “redefiniing mission critical in the cloud”. With a move to the Windows Azure cloud comes the promise of capacity on demand, automatic HA, backups, patching and so on, as well as passing responsibility to MS for managing hardware, upgrades and so on. However, for many databases and applications the best route to the cloud is not necessarily obvious. For most, the path of least resistance is IaaS – SQL Server in a Azure VM. It removes the hardware burden but you still have to manage your databases and implementing HA for SQL Server is your responsibility. Also, scaling up comes at quite a cost – the biggest VM (8 CPU cores, 56 GB RAM, 16 1TB drives with 500 IOPS each) weighs in at over over $4500 per month. With PaaS, in the form of Windows SQL Database, you get a “3-copies replica set” so HA comes out-of the box, and removes the majority of the administration burden, but you are moving your database into a very different environment. For a start, it's a shared environment, with other customers using the same compute nodes in the cluster, and potentially even sharing the same database (multi-tenancy). Unless you pay for SQL DB Premium edition, the resources available for your workload will depends on how nicely others “play” in the shared environment. You'll potentially need to do a lot of tuning, and application rewriting to avoid throttling issues, optimising application-database communication to deal with increased latency between the two, and so on. You'll need aggressive application caching. You'll also need retry logic and to deal with (expected) node failure and the need to reconnect. In Tuesday's PASS Summit pre-con from the SQLCAT team, they spent a lot of time covering some of the telemetric techniques (collect into Azure storage the necessary monitoring data) to perform capacity planning, work out the hotspots and bottlenecks in your cloud applications. Tools like WAD (Windows Azure Diagnostics), performance counters SQL Database DMVs, and others, will be essential. Of course, to truly exploit the vast horizontal scaling that is available from the existence of thousands of compute nodes, you'll also need to need to consider how to “shard” your data so Azure can move it between nodes at will. Finding the right path to the Cloud isn't easy, but it's coming. I spoke to people one year ago who saw no real benefit in trying to move their infrastructure and databases to the cloud, but now at their company, it's the conversation that won't go away. Tony.  

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  • PeopleSoft Mobile Expenses and Mobile Approvals now available in FSCM 9.1

    - by Howard Shaw
    Oracle is pleased to announce the release of two new applications, PeopleSoft Mobile Expenses and PeopleSoft Mobile Approvals, which are now generally available in PeopleSoft FSCM 9.1. These are the first two of many upcoming applications designed and built to cater directly to the mobile workforce by providing user-friendly access to key business functions on a smartphone or tablet. Enter and Submit Expenses Anytime, Anywhere PeopleSoft Mobile Expenses provides the ability to enter employee expense reports quickly and easily, for busy travelers on the go. The contemporary, streamlined user interface is optimized for mobile devices (that support HTML 5), such as tablets or smartphones, and provides a simple-to-use tool for capturing expenses as they are being incurred, submitting expense reports while waiting at the airport, approving your employees’ expense reports, and more. And since it is part of the PeopleSoft Mobile Applications suite, you don’t have to wait until you return home or to the office, which can lead to improved efficiencies. The user interface and gesture actions (for example, swipe, touch, and so on) will be immediately familiar to mobile device users, and is specifically targeted to keep the experience as streamlined as possible for just the tasks you need to get to while on the go. In addition, PeopleSoft Mobile Expenses leverages all of the powerful expense policy compliance tools delivered by PeopleSoft Expenses, contributing to reduced spend and increased efficiency throughout your organization. PeopleSoft Mobile Expenses is integrated directly with PeopleSoft Mobile Approvals, so managers can quickly approve submitted expense reports in addition to entering or reviewing their own expenses. Manage Approvals Anytime, Anywhere PeopleSoft Mobile Approvals improves productivity and keeps business moving forward when your users are on the go without comprising business imperatives and operational policies. This innovative solution is delivered using the latest HTML 5 technology to allow customers to manage their critical tasks anytime through any device. PeopleSoft Approvals enables your users to approve transactions through the desktop, smart phones or tablet devices. This will speed up the approval process thus avoiding potential late payment penalties and supports early payment discounts for invoices. For more information, please watch the Video Feature Overviews (VFO) available on YouTube (links below) or contact your application sales representative. PeopleSoft Mobile ExpensesPeopleSoft Mobile Approvals The PeopleSoft Mobile Applications 9.1 documentation update for Bundle 23 is available under MOS Document ID 1495035.1.

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  • New Wine in New Bottles

    - by Tony Davis
    How many people, when their car shows signs of wear and tear, would consider upgrading the engine and keeping the shell? Even if you're cash-strapped, you'll soon work out the subtlety of the economics, the cost of sudden breakdowns, the precious time lost coping with the hassle, and the low 'book value'. You'll generally buy a new car. The same philosophy should apply to database systems. Mainstream support for SQL Server 2005 ends on April 12; many DBAS, if they haven't done so already, will be considering the migration to SQL Server 2008 R2. Hopefully, that upgrade plan will include a fresh install of the operating system on brand new hardware. SQL Server 2008 R2 and Windows Server 2008 R2 are designed to work together. The improved architecture, processing power, and hyper-threading capabilities of modern processors will dramatically improve the performance of many SQL Server workloads, and allow consolidation opportunities. Of course, there will be many DBAs smiling ruefully at the suggestion of such indulgence. This is nothing like the real world, this halcyon place where hardware and software budgets are limitless, development and testing resources are plentiful, and third party vendors immediately certify their applications for the latest-and-greatest platform! As with cars, or any other technology, the justification for a complete upgrade is complex. With Servers, the extra cost at time of upgrade will generally pay you back in terms of the increased performance of your business applications, reduced maintenance costs, training costs and downtime. Also, if you plan and design carefully, it's possible to offset hardware costs with reduced SQL Server licence costs. In his forthcoming SQL Server Hardware book, Glenn Berry describes a recent case where he was able to replace 4 single-socket database servers with one two-socket server, saving about $90K in hardware costs and $350K in SQL Server license costs. Of course, there are exceptions. If you do have a stable, reliable, secure SQL Server 6.5 system that still admirably meets the needs of a specific business requirement, and has no security vulnerabilities, then by all means leave it alone. Why upgrade just for the sake of it? However, as soon as a system shows sign of being unfit for purpose, or is moving out of mainstream support, the ruthless DBA will make the strongest possible case for a belts-and-braces upgrade. We'd love to hear what you think. What does your typical upgrade path look like? What are the major obstacles? Cheers, Tony.

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  • How valuable are you to your organization?

    - by Lance Shaw
    I don't know about you but I find it easy to get bogged down with the daily list of tasks and deliverables.  We all have lots to do and it all seems to be due tomorrow.  If you are reading this blog, than your to-do list is almost certainly filled with tasks related to the management, processing and publishing of information.  As we get mired in the daily routine of making sure that the content management needs of the organizations are met, we can easily lose sight of the value that we bring.  After all, if information and content is the lifeblood of our organizations, then surely maintaining the healthy flow of that information has real value.  But how can you measure that value and bring it forward on your résumé or your list of achievements in time for your next performance review? The AIIM organization has spent a lot of time recently researching the value of certification for "information professionals".  When it comes to enterprise content management (ECM) there are many areas of specialization including records management, content archivist, digital asset manager, content librarian and more.  Specialization can clearly drive up your value but it can also lock you into a narrow niche area of focus.  AIIM has found that what companies also need is someone that can apply their knowledge of how information is managed within the operational scope of the business in order to drive real, measurable strategic value.  When you can showcase the value of a broader, business-wide mindset to your management, you have more opportunity to make professional progress and drive real growth where it counts, your paycheck.   We here on the Oracle WebCenter team partnered with AIIM on the research they performed around the value of an information professional certification program. In a webinar this week, Doug Miles of AIIM and I will be talking about the results of that recent survey and what it is going to mean in the future to be recognized as a "Certified Information Professional" (CIP).  Oracle sponsored this research to help individuals and companies understand the value of enterprise content management and what it means across the entire organization. I hope you will join us. If any of us were stopped in the street and were asked about it, I bet most of us would think of ourselves as an "Information Professional".  Now we have a way to actually prove it!  There's only one downside that I can see...  you will have to get your business cards updated to include the "CIP" acronym after your name.  I think you will agree that is a price worth paying!

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  • Hype and LINQ

    - by Tony Davis
    "Tired of querying in antiquated SQL?" I blinked in astonishment when I saw this headline on the LinqPad site. Warming to its theme, the site suggests that what we need is to "kiss goodbye to SSMS", and instead use LINQ, a modern query language! Elsewhere, there is an article entitled "Why LINQ beats SQL". The designers of LINQ, along with many DBAs, would, I'm sure, cringe with embarrassment at the suggestion that LINQ and SQL are, in any sense, competitive ways of doing the same thing. In fact what LINQ really is, at last, is an efficient, declarative language for C# and VB programmers to access or manipulate data in objects, local data stores, ORMs, web services, data repositories, and, yes, even relational databases. The fact is that LINQ is essentially declarative programming in a .NET language, and so in many ways encourages developers into a "SQL-like" mindset, even though they are not directly writing SQL. In place of imperative logic and loops, it uses various expressions, operators and declarative logic to build up an "expression tree" describing only what data is required, not the operations to be performed to get it. This expression tree is then parsed by the language compiler, and the result, when used against a relational database, is a SQL string that, while perhaps not always perfect, is often correctly parameterized and certainly no less "optimal" than what is achieved when a developer applies blunt, imperative logic to the SQL language. From a developer standpoint, it is a mistake to consider LINQ simply as a substitute means of querying SQL Server. The strength of LINQ is that that can be used to access any data source, for which a LINQ provider exists. Microsoft supplies built-in providers to access not just SQL Server, but also XML documents, .NET objects, ADO.NET datasets, and Entity Framework elements. LINQ-to-Objects is particularly interesting in that it allows a declarative means to access and manipulate arrays, collections and so on. Furthermore, as Michael Sorens points out in his excellent article on LINQ, there a whole host of third-party LINQ providers, that offers a simple way to get at data in Excel, Google, Flickr and much more, without having to learn a new interface or language. Of course, the need to be generic enough to deal with a range of data sources, from something as mundane as a text file to as esoteric as a relational database, means that LINQ is a compromise and so has inherent limitations. However, it is a powerful and beautifully compact language and one that, at least in its "query syntax" guise, is accessible to developers and DBAs alike. Perhaps there is still hope that LINQ can fulfill Phil Factor's lobster-induced fantasy of a language that will allow us to "treat all data objects, whether Word files, Excel files, XML, relational databases, text files, HTML files, registry files, LDAPs, Outlook and so on, in the same logical way, as linked databases, and extract the metadata, create the entities and relationships in the same way, and use the same SQL syntax to interrogate, create, read, write and update them." Cheers, Tony.

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  • A Community Cure for a String Splitting Headache

    - by Tony Davis
    A heartwarming tale of dogged perseverance and Community collaboration to solve some SQL Server string-related headaches. Michael J Swart posted a blog this week that had me smiling in recognition and agreement, describing how an inquisitive Developer or DBA deals with a problem. It's a three-step process, starting with discomfort and anxiety; a feeling that one doesn't know as much about one's chosen specialized subject as previously thought. It progresses through a phase of intense research and learning until finally one achieves breakthrough, blessed relief and renewed optimism. In this case, the discomfort was provoked by the mystery of massively high CPU when searching Unicode strings in SQL Server. Michael explored the problem via Stack Overflow, Google and Twitter #sqlhelp, finally leading to resolution and a blog post that shared what he learned. Perfect; except that sometimes you have to be prepared to share what you've learned so far, while still mired in the phase of nagging discomfort. A good recent example of this recently can be found on our own blogs. Despite being a loud advocate of the lightning fast T-SQL-based string splitting techniques, honed to near perfection over many years by Jeff Moden and others, Phil Factor retained a dogged conviction that, in theory, shredding element-based XML using XQuery ought to be even more efficient for splitting a string to create a table. After some careful testing, he found instead that the XML way performed and scaled miserably by comparison. Somewhat subdued, and with a nagging feeling that perhaps he was still missing "something", he posted his findings. What happened next was a joy to behold; the community jumped in to suggest subtle changes in approach, using an attribute-based rather than element-based XML list, and tweaking the XQuery shredding. The result was performance and scalability that surpassed all other techniques. I asked Phil how quickly he would have arrived at the real breakthrough on his own. His candid answer was "never". Both are great examples of the power of Community learning and the latter in particular the importance of being brave enough to parade one's ignorance. Perhaps Jeff Moden will accept the string-splitting gauntlet one more time. To quote the great man: you've just got to love this community! If you've an interesting tale to tell about being helped to a significant breakthrough for a problem by the community, I'd love to hear about it. Cheers, Tony.

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  • Using Oracle WebCenter Content for Solving Government Content-Centric Business Problems

    - by Lance Shaw
    Organizations are seeing unprecedented amounts of unstructured information such as documents, images, e-mails, and rich media files. Join us December 12th to learn about how Oracle WebCenter Content can help you provide better citizen services by managing the content lifecycle, from creation to disposition, with a single repository.  With Oracle WebCenter Content, organizations can address any content use case, such as accounts payable, HR on-boarding, document management, compliance, records management, digital asset management, or website management.  If you have multiple content silos and need a strategy for consolidating your unstructured content to reduce costs and complexity, please join us to hear from Shahid Rashid, Oracle WebCenter Development, and Oracle Pillar Partner, Fishbowl Solutions, and learn how you can create the foundation for content-centric business solutions.  •        Solve the problem of multiple content silos (content systems, file systems, workspaces) •        Fully leverage your content across applications, processes and departments •        Create a strategy for consolidating your unstructured content to reduce costs and infrastructure complexity •        Comply with regulations and provide audit trails while remaining agile •        Provide a complete and integrated solution for managing content directly from Oracle Applications (E-Business Suite, PeopleSoft, Siebel, JD Edwards) Join us on December 12th at 2pm ET, 11am PT to learn more!

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  • Aptronyms: fitting the profession to the name

    - by Tony Davis
    Writing a recent piece on the pains of index fragmentation, I found myself wondering why, in SQL Server, you can’t set the equivalent of a fill factor, on a heap table. I scratched my head…who might know? Phil Factor, of course! I approached him with a due sense of optimism only to find that not only did he not know, he also didn’t seem to care much either. I skulked off thinking how this may be the final nail in the coffin of nominative determinism. I’ve always wondered if there was anything in it, though. If your surname is Plumb or Leeks, is there even a tiny, extra percentage chance that you’ll end up fitting bathrooms? Some examples are quite common. I’m sure we’ve all met teachers called English or French, or lawyers called Judge or Laws. I’ve also known a Doctor called Coffin, a Urologist called Waterfall, and a Dentist called Dentith. Two personal favorites are Wolfgang Wolf who ended up managing the German Soccer team, Wolfsburg, and Edmund Akenhead, a Crossword Editor for The Times newspaper. Having forgiven Phil his earlier offhandedness, I asked him for if he knew of any notable examples. He had met the famous Dr. Batty and Dr. Nutter, both Psychiatrists, knew undertakers called Death and Stiff, had read a book by Frederick Page-Turner, and suppressed a giggle at the idea of a feminist called Gurley-Brown. He even managed to better my Urologist example, citing the article on incontinence in the British Journal of Urology (vol.49, pp.173-176, 1977) by A. J. Splatt and D. Weedon. What, however, if you were keen to gently nudge your child down the path to a career in IT? What name would you choose? Subtlety probably doesn’t really work, although in a recent interview, Rodney Landrum did congratulate PowerShell MVP Max Trinidad on being named after a SQL function. Grant “The Memory” Fritchey (OK, I made up that nickname) doesn’t do badly either. Some surnames, seem to offer a natural head start, although I know of no members of the Page-Reid clan in the profession. There are certainly families with the Table surname, although sadly, Little Bobby Tables was merely a legend by xkcd. A member of the well-known Key family would need to name their son Primary, or maybe live abroad, to make their mark. Nominate your examples of people seemingly destined, by name, for their chosen profession (extra points for IT). The best three will receive a prize. Cheers, Tony.

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  • What options are there for integrating with payment gateways?

    - by Rowland Shaw
    It seems that there are only two types of payment gateway service out there at the moment; Either that the entire cart logic is handled offsite (with something like Paypal's Standard option) or the other option being that you need to go through the certification for handling credit card numbers and doing pretty much everything yourself. Ideally, for the project I'm working on, I'm after a bit of middle ground such that I can handle the cart on-site, and only pass over to a payment gateway (with an order amount, billing & delivery details, and order ref) for them to handle the card details, before passing back. I'm sure that I've used e-commerce sites using this pattern before, but I cannot find any payment providers out there that offer this sort of option, so are there any? The only over requirement we have at present is that it must accept orders in Sterling.

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  • Recovering an Ubuntu installation - Ubuntu eats itself after 'sudo apt-get install -f'

    - by Tony Martin
    Updater (I assume) put a no entry style alert icon on the panel which informed me that certain package dependencies were not up to snuff. Upgrades were thereafter only partial. The dialogue advised that I sudo apt-get install -f. I did this hoping that app-get would fulfil dependencies and replace corrupted files and watched it systematically remove every component of linux, both the stuff I had installed and the core ubuntu packages. I could only assume at this stage that this was in preparation for a fresh install but, of course, I know better now - if you find yourself with apt-get warning you that you are about to remove several hundred packages and asking you to type an involved confirmation string seek advice before proceeding. I digress. This was a 64 bit install of 12.04. All that is left is grub pointing to a couple of windows recovery partitions on the hard drive. Thankfully the Ext4 partition is reachable from a stick boot. EDIT: I've logged onto the machine with a 64 bit stick and can see the file structure left behind by apt-get after {ahem} fixing. My first instinct was to run install from the stick but it seemed to want to do another install rather than a repair. My question then: is there a way to recover the current installation so that if I reinstall the packages I had they will pick up the original settings? I'm particularly worried about losing email from evolution - the rest I could probably lash back together. As for the use of PPA I'm not sure what you're driving at. I generally use Ubuntu Software Centre to install software, though I have used terminal scripts to add new repositories and software successfully following guidance on various websites. The most recent change I made was a downgrade of Wine in an attempt to install and run excel2007 (a necessity, I think, as I have VBA work to do). The installer had stalled and had to be killed. I wonder if that corrupted whatever database holds a model of the package installation structure. I would also be interested to know how this disaster came about. I see people in the know recommending the sudo apt-get install -f as a fairly innocuous cure in similar circumstances. Thanks for your attention, Tony Martin p.s. Do please forgive the rant aspects of the original post. It's hard to write rationally with a large hole in the pit of your stomach.

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  • On the art of self-promotion

    - by Tony Davis
    I attended Brent Ozar's Building the Fastest SQL Servers session at Tech Ed last week, and found myself engulfed in a 'perfect storm' of excellent technical and presentational skills coupled with an astute awareness of the value of promoting one's work. I spend a lot of time at such events talking to developers and DBAs about the value of blogging and writing articles, and my impression is that some could benefit from a touch less modesty and a little more self-promotion. I sense a reticence in many would-be writers. Is what I have to say important enough? Haven't far more qualified and established commentators, MVPs and so on, already said it? While it's a good idea to pick reasonably fresh and interesting topics, it's more important not to let such fears lead to writer's block. In the eyes of any future employer, your published writing is an extension of your resume. They will not care that a certain MVP knows how to solve problem x, but they will be very interested to see that you have tackled that same problem, and solved it in your own way, and described the process in your own voice. In your current job, your writing is one of the ways you can express to your peers, and to the organization as a whole, the value of what you contribute. Many Developers and DBAs seem to rely on the idea that their work will speak for itself, and that their skill shines out from it. Unfortunately, this isn't always true. Many Development DBAs, for example, will be painfully aware of the massive effort involved in tuning and adding resilience to rapidly developed applications. However, others in the organization who are unaware of what's involved in getting an application that is 'done' ready for production may dismiss such efforts as fussiness or conservatism. At the dark end of the development cycle, chickens come home to roost, but their droppings tend to land on those trying to clear up the mess. My advice is this: next time you fix a bug or improve the resilience or performance of a database or application, make sure that you use team meetings, informal discussions and so on to ensure that people understand what the problem was and what you had to do to fix it. Use your blog to describe, generally, the process you adopted, the resources you used and the insights that came from your work. Encourage your colleagues to do the same. By spreading the art of self-promotion to everyone involved in an IT project, we get a better idea of the extent of the work and the value of the contribution of all the team members. As always, we'd love to hear what you think. This very week, Simple-talk launches its new blogging platform. If any of this has moved you to 'throw your hat into the ring', drop us a mail at [email protected]. Cheers, Tony.

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  • On the art of self-promotion

    - by Tony Davis
    I attended Brent Ozar’s Building the Fastest SQL Servers session at Tech Ed last week, and found myself engulfed in a ‘perfect storm’ of excellent technical and presentational skills coupled with an astute awareness of the value of promoting one’s work. I spend a lot of time at such events talking to developers and DBAs about the value of blogging and writing articles, and my impression is that some could benefit from a touch less modesty and a little more self-promotion. I sense a reticence in many would-be writers. Is what I have to say important enough? Haven’t far more qualified and established commentators, MVPs and so on, already said it? While it’s a good idea to pick reasonably fresh and interesting topics, it’s more important not to let such fears lead to writer’s block. In the eyes of any future employer, your published writing is an extension of your resume. They will not care that a certain MVP knows how to solve problem x, but they will be very interested to see that you have tackled that same problem, and solved it in your own way, and described the process in your own voice. In your current job, your writing is one of the ways you can express to your peers, and to the organization as a whole, the value of what you contribute. Many Developers and DBAs seem to rely on the idea that their work will speak for itself, and that their skill shines out from it. Unfortunately, this isn’t always true. Many Development DBAs, for example, will be painfully aware of the massive effort involved in tuning and adding resilience to rapidly developed applications. However, others in the organization who are unaware of what’s involved in getting an application that is ‘done’ ready for production may dismiss such efforts as fussiness or conservatism. At the dark end of the development cycle, chickens come home to roost, but their droppings tend to land on those trying to clear up the mess. My advice is this: next time you fix a bug or improve the resilience or performance of a database or application, make sure that you use team meetings, informal discussions and so on to ensure that people understand what the problem was and what you had to do to fix it. Use your blog to describe, generally, the process you adopted, the resources you used and the insights that came from your work. Encourage your colleagues to do the same. By spreading the art of self-promotion to everyone involved in an IT project, we get a better idea of the extent of the work and the value of the contribution of all the team members. As always, we’d love to hear what you think. This very week, Simple-talk launches its new blogging platform. If any of this has moved you to ‘throw your hat into the ring’, drop us a mail at [email protected]. Cheers, Tony.

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  • Cheating on Technical Debt

    - by Tony Davis
    One bad practice guaranteed to cause dismay amongst your colleagues is passing on technical debt without full disclosure. There could only be two reasons for this. Either the developer or DBA didn’t know the difference between good and bad practices, or concealed the debt. Neither reflects well on their professional competence. Technical debt, or code debt, is a convenient term to cover all the compromises between the ideal solution and the actual solution, reflecting the reality of the pressures of commercial coding. The one time you’re guaranteed to hear one developer, or DBA, pass judgment on another is when he or she inherits their project, and is surprised by the amount of technical debt left lying around in the form of inelegant architecture, incomplete tests, confusing interface design, no documentation, and so on. It is often expedient for a Project Manager to ignore the build-up of technical debt, the cut corners, not-quite-finished features and rushed designs that mean progress is satisfyingly rapid in the short term. It’s far less satisfying for the poor person who inherits the code. Nothing sends a colder chill down the spine than the dawning realization that you’ve inherited a system crippled with performance and functional issues that will take months of pain to fix before you can even begin to make progress on any of the planned new features. It’s often hard to justify this ‘debt paying’ time to the project owners and managers. It just looks as if you are making no progress, in marked contrast to your predecessor. There can be many good reasons for allowing technical debt to build up, at least in the short term. Often, rapid prototyping is essential, there is a temporary shortfall in test resources, or the domain knowledge is incomplete. It may be necessary to hit a specific deadline with a prototype, or proof-of-concept, to explore a possible market opportunity, with planned iterations and refactoring to follow later. However, it is a crime for a developer to build up technical debt without making this clear to the project participants. He or she needs to record it explicitly. A design compromise made in to order to hit a deadline, be it an outright hack, or a decision made without time for rigorous investigation and testing, needs to be documented with the same rigor that one tracks a bug. What’s the best way to do this? Ideally, we’d have some kind of objective assessment of the level of technical debt in a software project, although that smacks of Science Fiction even as I write it. I’d be interested of hear of any methods you’ve used, but I’m sure most teams have to rely simply on the integrity of their colleagues and the clear perceptions of the project manager… Cheers, Tony.

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  • What tools are available to generate end user documentation?

    - by Rowland Shaw
    End user documentation on how to use applications is an important part of the user experience of applications, irrespective of whether they are winforms, wpf or even asp applications. In a startup or internal development team situation, where there isn't a dedicated documentation department, it can take a lot of resources to maintain screen shots and associated user documentation, such as on-line help or even printable manuals. What tools are available to assist in creating screenshots of all the "screens" within an application (be they winforms, wpf or aspx) to help automate the capture of screen shots, and associating with the relevant documentation? In addiiton, are there any that allow automation of annotations of a particular control (so use cases like: Draw a red box around the Username control with a callout to say "This is where you'd enter your user name, in the form '[email protected]'")?

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  • Becoming the well-integrated content company (and combating AIUTLVFS)

    - by Lance Shaw
    Every single day, each of us create more and more content. Sometimes it is brand new material and many times it is iterations of existing content, but no one would argue that information and content growth is growing at an almost exponential rate. With all this content being created and stored, a number of problems naturally arise. One of the most common issues that users run into is "Am I Using The Latest Version of this File Syndrome", or AIUTLVFS. This insidious syndrome is all too common and results in ineffective, poor or downright wrong business decisions being made.  When content or files are unavailable or incorrect within the scope of key business processes, the chance for erroneous and costly business decisions is magnified even further. For many companies, the ideal scenario is to be able to connect multiple business systems, both old and new, into one common content repository.  Not only does this reduce content duplication, it also helps guarantee that everyone in various departments is working off the proverbial "same page".  Sounds simple - but for many organizations, the proliferation of file shares, SharePoint sites, and other storage silos of content keep the dream of a more efficient business a distant one. We've created some online assets to help you in your evaluation and eventual improvement of your current content management and delivery systems. Take a few minutes to check out our Online Assessment Tool.  It's quick, easy and just might provide you with insights into how you can improve your current content ecosystem. While you are there, check out our new Infographic that outlines common issues faced by companies today. Feel free to save our informative Infographic PDF and share it with business colleagues and your management to help them understand the business costs and impact of inaction. Together we can stop AIUTLVFS in its tracks and run our businesses more effectively than ever. Additionally, we hope you will take a few minutes to visit our new and informative webpages dedicated to the value of a well connected, fully integrated content management system. It's a great place to learn more about how integrating WebCenter Content into your infrastructure can lower your operational costs while boosting process and worker efficiency.

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  • Taking a Flying Leap

    - by Lance Shaw
    Yesterday, I went skydiving with three of my children.  It was thrilling, scary, invigorating and exciting. While there is obvious risk involved, the reward and feeling of success was well worth it. You might already be wondering what skydiving would have to with WebCenter, so let me explain. Implementing a skydiving program and becoming an instructor does not happen overnight.  It does not happen with the purchase of the needed technology. Not one of us would go out, buy a parachute, the harnesses, helmet and all the gear and be able to convince anyone that we are now ready to be a skydiving instructor. The fact is that obtaining the technology is merely a small piece of the overall process and so is the case with managing content in your company. You don't just buy the right software (Oracle WebCenter Content) and go to your boss and declare information management success. There is planning, research and effort that goes into deploying software of any kind and especially when it is as mission-critical to the success of your business as Enterprise Content Management. To become a certified skydiving instructor takes at least 3 years of commitment and often longer. In the United States, candidates must complete over 500 solo jumps of their own over a minimum of 36 months and then must complete additional rigorous training under observation.  When you consider the amount of time and effort involved, it's not unlike getting a college degree and anyone that has trusted their lives to one of these instructors will no doubt appreciate their dedication to the curriculum.  Implementing an ECM system won't take that long, but it certainly requires commitment, analysis and consideration. But guess what?  Humans are involved and that means that mistakes can happen and that rules change.  This struck me while reading an excellent post on darkreading.com by Glenn S. Phillips entitled "Mission Impossible: 4 Reasons Compliance is Impossible".  His over-arching point was that with information management and security, environments change and people are involved meaning the work is never done.  He stated that you can never claim your compliance efforts are complete because of the following reasons. People are involved.  And lets face it, some are more trustworthy than others. Change is Constant. There is always some new technology coming along that is disruptive. Consumer grade cloud file sharing and sync tools come to mind here. Compliance is interpreted, not defined.  Laws and the judges that read them are always on the move. Technology is a tool, not a complete solution. There is no magic pill. The skydiving analogy holds true here as well.  Ultimately, a single person packs your parachute.  For obvious reasons, you prefer that this person be trustworthy but there are no absolute guarantees of a 100% error-free scenario.  Weather and wind conditions are never a constant and the best-laid plans for a great day of skydiving are easily disrupted by forces outside of your control.  Rules and regulations vary by location and may be updated at any time and as I mentioned early on, even the best technology on its own will only get you started. The good news is that, like skydiving, with the right technology, the right planning, the right team and a proper understanding of the rules and regulations that govern your industry, your ECM deployment can be a great success.  Failure to plan for any of the 4 factors that Glenn outlined in his article will certainly put your deployment and maybe even your company at risk, so consider them carefully. As a final aside, for those of you who consider skydiving an incredibly dangerous and risky pastime, consider this comparative statistic.  In 2012, the U.S. Parachute Association recorded 19 fatal skydiving accidents in the U.S. out of roughly 3.1 million jumps.  That’s 0.006 fatalities per 1,000 jumps. By comparison, the U.S. National Highway Traffic Safety Administration reports that there were 34,080 deaths due to car accidents in 2012.  Based on the percentages, one could argue that it is safer to jump out of a plane than to drive to the airport where the skydiving will take place. While the way you manage, secure, classify, control, retain and dispose of company files may not carry as much risk as driving or skydiving, it certainly carries risk for the organization when not planned and deployed appropriately.  Consider all the factors involved in your organization as you make your content management plans.  For additional areas of consideration, be sure to download our free whitepaper on the topic entitled "The Top 10 Criteria for Choosing an ECM System" which is available for download here.

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  • Becoming a Certified Information Professional

    - by Lance Shaw
    Yesterday, we participated with AIIM in a webinar about the Certified Information Professional (CIP) program that they are now offering.  The interest level is very high in the program, as evidenced by the high turnout at the event. You might be asking yourself, what does the Oracle WebCenter team care about an AIIM certification program? Well, we sponsored this program because we consistently find that the more educated our customers and prospects are, the more value they are going to get out of the technology we provide.  As an ECM vendor, we provide plenty of WebCenter product training and certifications to help you make the most of WebCenter technology. While these are essential and valuable, technologists that also have an operational command of the business and the various impacts that the flow of information can have are even more valuable to an organization. Thinking about the management of content and information and its effect on business process can have wide-ranging benefits, not only to your company but to your personal bottom line.  And let's be honest, a customer who is looking holistically at how content is managed is going to see more opportunities to leverage that content and in many cases, this will motivate the purchase of additional product licenses.   Now if you are regretting the fact that you missed the webinar yesterday, never fear!  It is now available for playback and you can view it at your convenience by visiting the AIIM website. We hope you find it informative and that you can personally profit from being able to showcase your certification as an Information Professional. Additionally, we hope it will help you identify additional opportunities to leverage Oracle WebCenter in order to further reduce your operational costs and drive your business forward.

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