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  • Travelocity Delivers Superior Customer Experience and Reduces Operating Costs with Oracle RightNow

    - by Tony Berk
    Turning the spotlight to our newest member of the CRM and Customer Experience (CX) family, RightNow, we highlight one of many customer success stories.  Travelocity is a leading provider of consumer-direct travel services for the leisure and business traveler. It markets and distributes travel-related products and services directly to individuals through Travelocity and its various brand websites and contact centers, and websites owned by its supplier and distribution partners. Before RightNow, Travelocity was running one system for its agent desktop and a separate email solution. Toggling between systems was inefficient and cumbersome. The RightNow contact center solution enables Travelocity to react at a moment’s notice and get customers the information they need before, during, and after their trip while maximizing agent productivity and driving revenue. Superior customer experience is one key reason why Travelocity continues to be a leader in the industry. The RightNow contact center solution supports Travelocity across its global brands with multi-channel support to provide superior care however customers communicate with the company—via phone, email, web, chat or mobile. Click here to learn more about Travelocity's use of Oracle RightNow and review other RightNow success stories.

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  • My Windows 8 App in Windows Store

    - by Stephen.Walther
    Finally, you have a good reason to upgrade to Windows 8! My Brain Eaters app was just accepted into the Windows Store. Just in time for Halloween! The Brain Eaters app is a sample app from my soon to be released book Windows 8 Apps with HTML5 and JavaScript. The game illustrates several important programming concepts which you need when building Windows 8 games with JavaScript such as using HTML5 Canvas and the new requestAnimationFrame() method. If you are looking for Halo or Call of Duty then you will be disappointed. If you are looking for PAC-MAN then you will be disappointed. I created the simplest arcade game that I could imagine so I could explain it in the book. All of the code for the game is included with the book. The goal of the game is to eat the food pellets while avoiding the zombies while running around a maze. Every time you get eaten by a zombie, you can hear my six year old son saying “Oh No!”. Here’s the link to the game: http://apps.microsoft.com/webpdp/app/brain-eaters/e283c8d0-1fed-4b26-a8bf-464584c9de6d

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  • Computer freezes for 2+ seconds, mouse still moves

    - by xsaero00
    I have this problem on my workstation. The computer would effectively freeze for 2-5 seconds for no apparent reason, then continue as normal. While frozen the mouse would still be movable, but only on one of screens in my multi-screen setup. What can be the likely cause. System: CPU: i7-920 Memory: 12G of Patriot DDR3, 6 modules OS: SLED 11, Suse Linux Enterprise Desktop, using Gnome Main board: Asus P6T Video: two Nvidia 9500GT connected to three displays I am using memory at recommended settings of 8-8-8-1333. It has an XMP profile. Th CPU is a bit overclocked to 3.3 GHz, but my cooling more than allows for it. I ran the computer with all overclocks off and lower memory speed but the issue was still there. Any ideas? Where should I start looking?

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  • Analytics - Where do my drop offs go?

    - by BadCash
    I have a website set up with Google Analytics (through the Wordpress plugin "Google Analytics for WordPress" by Joos de Valk). When I check out the visitors flow in Google Analytics, it shows something like this: (home) - 43% drop-offs /page-2/ - 10% drop-offs ... etc ... I have also set up events for external links. My main "goal" of the website is to drive traffic to my Android app on Google Play, so I have a couple of different links to that that are all set up as events. Everything seems to be working, my events show up when I go to Content - Events in Google Analytics. However, it seems to me that some percentage of the users that are reported as "drop-offs" in fact have clicked on one of the external links. But there's no info about the reason of those drop-offs in the Visitors flow-chart. I can of course check out each specific event category, event action and set "other" to Content/Page, which (I guess) shows the number of visitors who triggered a specific event on a specific page. It just seems like such a complicated way of going about this! So, is there a way to get a more detailed picture, including events, in the Visitors flow chart? Something like: (home) - 43% drop-offs Event Action: "Google Play"=50%, "Youtube"=10%, (not set)=40%

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  • git for personal (one-man) projects. Overkill?

    - by Anto
    I know, and use, two version control systems: Subversion and git. Subversion, as of now, gets used for personal projects where I am the only developer and git gets used for open source projects and projects where I believe others will also work on the project. This is mostly because of git's amazing forking and merging capabilities, where everyone may work on their own branch; very handy. Now, I use Subversion for personal projects, as I think git makes little sense there. It seems to be a little bit of overkill. It is OK for me if it is centralized (on my home server, usually) when I am the only developer; I take regular backups anyway. I don't need the ability to make my own branch, the main branch is my branch. Yes, SVN has simple support for branching, but much more powerful support for it makes no sense, I think. Merging can be a pain with it, or at least from my little experience. Is there any good reason for me to use git on personal projects, or is it just simply overkill?

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  • Header unset Server not working for static files

    - by Sam Lee
    I'm trying to unset the "Server" field in response headers. I do this using Header unset Server, and that works fine for requests handled by mod_perl. However, for requests to /static I use Apache to serve static files. For some reason, when these files are loaded directly in the browser, the Server field is not removed. How can I go about fixing this? Relevent parts of my httpd.conf: LoadModule headers_module modules/mod_headers.so Header unset Server <VirtualHost *:80> <Location /> SetHandler modperl PerlResponseHandler MyHandler </Location> Alias /static/ /home/site/static/ <Location /static> SetHandler None </Location> </VirtualHost>

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  • How do you motivate peers to become better developers?

    - by Brian Rasmussen
    In my experience there seems to be two kinds of developers (if we simplify matters a great deal of course). On the one hand we have the developers, who may do a perfectly acceptable job, but who do not really care about the computer science part of their craft. They usually know few languages / technologies and are happy to let things stay that way. For whatever reason, they don't try to improve their computer science skills unless this is required in their current position. On the other hand, we have the geeks or the pragmatic programmers if you subscribe to that idea. They play around with other languages and technologies and usually have knowledge about several topics outside the technical domain of their current job. I would like to see more developers, who are enthusiastic about software development. If you share this point of view, what do you do to push your peers in that direction? Edit: follow-up question inspired by one of the answers: As non-managers, should we really care about this? And why/why not?

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  • Collision Detection with SAT: False Collision for Diagonal Movement Towards Vertical Tile-Walls?

    - by Macks
    Edit: Problem solved! Big thanks to Jonathan who pointed me in the right direction. Sean describes the method I used in a different thread. Also big thanks to him! :) Here is how I solved my problem: If a collision is registered by my SAT-method, only fire the collision-event on my character if there are no neighbouring solid tiles in the direction of the returned minimum translation vector. I'm developing my first tile-based 2D-game with Javascript. To learn the basics, I decided to write my own "game engine". I have successfully implemented collision detection using the separating axis theorem, but I've run into a problem that I can't quite wrap my head around. If I press the [up] and [left] arrow-keys simultaneously, my character moves diagonally towards the upper left. If he hits a horizontal wall, he'll just keep moving in x-direction. The same goes for [up] and [left] as well as downward-diagonal movements, it works as intended: http://i.stack.imgur.com/aiZjI.png Diagonal movement works fine for horizontal walls, for both left and right-movement However: this does not work for vertical walls. Instead of keeping movement in y-direction, he'll just stop as soon as he "enters" a new tile on the y-axis. So for some reason SAT thinks my character is colliding vertically with tiles from vertical walls: http://i.stack.imgur.com/XBEKR.png My character stops because he thinks that he is colliding vertically with tiles from the wall on the right. This only occurs, when: Moving into top-right direction towards the right wall Moving into top-left direction towards the left wall Bottom-right and bottom-left movement work: the character keeps moving in y-direction as intended. Is this inherited from the way SAT works or is there a problem with my implementation? What can I do to solve my problem? Oh yeah, my character is displayed as a circle but he's actually a rectangular polygon for the collision detection. Thank you very much for your help.

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  • Applescript Adobe Updater

    - by Alex
    So, I am new to Applescript editor and I am trying to write code to automatically update computers. For some odd reason I can not seem to get Adobe to update successfully. I tried using Accessibility Inspector, but nothing appeared like AXButton So is there even a way of writing code for Adobe when there is not an AXButton option? This is the code: tell application "Adobe Application Manager" activate end tell delay 7.0 tell application "System Events" tell process "Adobe Application Manager" click button "Update" of window "Adobe Application Manager" end tell end tell and this is the error message: error "System Events got an error: Can’t get button \"Update\" of window \"Adobe Application Manager\" of process \"Adobe Application Manager\"." number -1728 from button "Update" of window "Adobe Application Manager" of process "Adobe Application Manager

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  • Blender - creating bones from transform matrices

    - by user975135
    Notice: this is for the Blender 2.5/2.6 API. Back in the old days in the Blender 2.4 API, you could easily create a bone from a transform matrix in your 3d file as EditBones had an attribute named "matrix", which was an armature-space matrix you could access and modify. The new 2.5+ API still has the "matrix" attribute for EditBones, but for some unknown reason it is now read-only. So how to create EditBones from transform matrices? I could only find one thing: a new "transform()" function, which takes a Matrix too. Transform the the bones head, tail, roll and envelope (when the matrix has a scale component). Perfect, but you already need to have some values (loc/rot/scale) for your bone, otherwise transforming with a matrix like this will give you nothing, your bone will be a zero-sized bone which will be deleted by Blender. if you create default bone values first, like this: bone.tail = mathutils.Vector([0,1,0]) Then transform() will work on your bone and it might seem to create correct bones, but setting a tail position actually generates a matrix itself, use transform() and you don't get the matrix from your model file on your EditBone, but the multiplication of your matrix with the bone's existing one. This can be easily proven by comparing the matrices read from the file with EditBone.matrix. Again it might seem correct in Blender, but now export your model and you see your animations are messed up, as the bind pose rotations of the bones are wrong. I've tried to find an alternative way to assign the transformation matrix from my file to my EditBone with no luck.

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  • Why do all my sites randomly stop in iis?

    - by Jen
    I have a GoDaddy Account with a virtual hosting environment. For some reason every few weeks, all of our sites (both websites and FTP sites) are stopped. I restart them and they start normally, but I would like to prevent this from happening in the future. It is an iis thing. When you open up iis you can see that each of the sites has been stopped in iis. Also, I have tried looking at the event viewer and I don't see anything, but I am not sure what I am looking for.

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  • Windows Installer: System Admin Policies (Vista)

    - by Wesley
    Hi all, I have a friend with a Toshiba Satellite A200. He's running Vista HP SP2 32-bit. For some reason, when he attempts to uninstall Open Office or some other programs, a dialog box appears, which states, "The system administrator has set policies to prevent this installation." After I click OK, another dialog box entitled "Installed Updates" says that "You do not have sufficient access to uninstall _. Please contact your system administrator." Any ideas? Thanks in advance.

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  • What can be done to decrease the number of live issues with applications?

    - by User Smith
    First off I have seen this post which is slightly similar to my question. : What can you do to decrease the number of deployment bugs of a live website? Let me layout the situation for you. The team of programmers that I belong to have metrics associated with our code. Over the last several months our errors in our live system have increased by a large amount. We require that our updates to applications be tested by at least one other programmer prior to going live. I personally am completely against this as I think that applications should be tested by end users as end users are much better testers than programmers, I am not against programmers testing, obviously programmers need to test code, but they are most of the times too close to the code. The reason I specify that I think end users should test in our scenario is due to the fact that we don't have business analysts, we just have programmers. I come from a background where BAs took care of all the testing once programmers checked off it was ready to go live. We do have a staging environment in place that is a clone of the live environment that we use to ensure that we don't have issues between development and live environments this does catch some bugs. We don't do end user testing really at all, I should say we don't really have anyone testing our code except programmers, which I think gets us into this mess (Ideally, we would have BAs or QA or professional testers test). We don't have a QA team or anything of that nature. We don't have test cases for our projects that are fully laid out. Ok, I am just a peon programmer at the bottom of the rung, but I am probably more tired of these issues than the managers complaining about them. So, I don't have the ability to tell them you are doing it all wrong.....I have tried gentle pushes in the correct direction. Any advice or suggestions on how to alleviate this issue ?

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  • why do i get an SPF Softfail?

    - by johnlai2004
    I installed SPF on my LAMP server with postfix. But for some reason, I get this error Received-SPF: softfail (mta1070.mail.re4.yahoo.com: domain of transitioning [email protected] does not designate 1.1.1.1 as permitted sender) I have two questions: 1) how do I trouble shoot this error 2) I've been looking through my configuration files in an attempt to change [email protected] to [email protected] because anotherurl.com has the correct SPF TXT records. Where do i go to change this? I tried editing myhostname under /etc/postfix/main.cf, but it didn't do anything.

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  • Mass renaming, *nix version

    - by Paolo B.
    I was looking for a way to rename a huge number of similarly-named files, much like this one (a Windows-related question) except that I'm using *nix (Ubuntu and FreeBSD, separately). Just to sum up, while using the shell (Bash, CSH, etc.) how do I mass-rename a number of files such that, for example, the following files: Beethoven - Fur Elise.mp3 Beethoven - Moonlight Sonata.mp3 Beethoven - Ode to Joy.mp3 Beethoven - Rage Over the Lost Penny.mp3 will be renamed like these? Fur Elise.mp3 Moonlight Sonata.mp3 Ode to Joy.mp3 Rage Over the Lost Penny.mp3 The reason I want to do this is that these collection of files will go under a directory named "Beethoven" (i.e. the filenames' prefix), and having this information on the filename itself will be redundant.

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  • Connect server to router with workstation in between?

    - by letseatfood
    I have a server (9 yr old Dell with Ubuntu 10.04 Server Edition) and a workstation (Laptop with Vista) which are both connected to a router. The workstation is able to access the server via web browser for testing my web development projects. Since the server is old and does not have a wireless card, I am wondering if it is possible to connect the server directly to the workstation while maintaining the ability to connect to the server from the workstation. The reason is that the computers are in a separate room from the router and I am trying to limit the amount of wires on the floor, along with trying to avoid buying more hardware (like a wireless card). Thanks and I will be more than happy to clarify!

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  • "RPC Server is unavailable" on Windows 7 Client with Samba3 making logon impossible

    - by HalloDu
    I am running an Samba 3.4.* Server with LDAP Backend on Ubuntu 10.04 LTS as a PDC for purely Windows 7 Clients (about 50). It worked quite fine for a long time, but now sometimes on some machines (really strange to replicate) I cannot login, because he tells me that there are no logon servers. When I look in the machines eventlog after logging in locally, the only error it shows is: "RPC Server is unavailable". The system was ported quite a while back from another machine running the same software versions to this new one. Are there maybe trust or caching issues between the workstations and the domain controller? The number of machines affecting is steadily increasing and so do you know any reason as to why this problem occurs? Any information on workstation and domain trust would also be welcome (After googleing I did not find anything really enlightening).

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  • what is the best program to capture my workings as an AVI or MPEG

    - by raihanchy
    I have already used recordmydesktop, xvidcap and kazam. My sound working fine with other audio or videos. xvidcap doesn't record sound at all. I have tried many ways. If I try as: 'padsp xvidcap', it also gives error, like: /dev/dsp cannot found or missing. I have changed it to /dev/snd. Still no effect. Even I can record sound through gnome-sound-recorder - after pressing record button, I open pavucontrol. Then from Recording tab, I choose 'Monitor of Analog Stereo'. But if I run xvidcap, I don't get that option in pavucontrol. kazam works a bit slow. It records at the beginning of the captured video. But for unknown reason, it eventually the sounds just go off. Also the video is not smooth as xvidcap. Though Kazam output as H64/MP4. Record my Desktop also doesn't give sound. Can you guys please help me, either - how to get sound with xvidcap or how kazam could be record nicely. I am looking something Camtasia, as used for Windows. Thanks in advance. Raihan

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  • Where can I find a list of the highest resolution monitors for sale?

    - by speedmetal
    I am always on the lookout for the latest and greatest monitors, but for some reason, I have never found a good resource for this information. And while we know months in advance what new processor will be released, it doesn't seem like we ever know what new monitors will be released until they are. I am tempted to buy a Dell 3008WFP, but since the 30" 2560x1600 monitors have been out for 6 years, I would expect something better is about to be released. Where can I find out what is available in the high resolution / widescreen market and what is soon to be released? EDIT: I did finally find a resource for this information: Comprehensive List of IPS Based LCD Monitors However, if anyone finds another similar or possibly better resource, I will give it a correct answer mark. Thanks!

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  • Cutting and pasting in MS Word: hourglass pops and it takes longer than expected

    - by Rax Olgud
    I work with MS Word 2007. Today I created a new document, and for some reason cutting and pasting text (using Ctrl-X and Ctrl-V) takes longer than expected. To clarify, here's the process: I select a single word in the document I click Ctrl-X The hourglass shows up for 1-2 seconds The word is cut The same happens for pasting (i.e. 1-2 seconds of hourglass). This document is ~5 pages long, with nothing fancy. I have plenty of available RAM and my CPU usage is around 1-2%, there's not peak during the cut/paste. Any thoughts on what can cause this and what I can do against it?

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  • Overwrite SOA expiry in a bind9 slave name server.

    - by Joachim Breitner
    I run a slave name server of a domain that I do not have full control over (i.e. changing the SOA is not possibly). The SOA specifies an expiry time of one week. For various reasons, I’d like to override that value on my specific slave server to something larger. Is there a way to do that? N.B: I know that for the refresh and retry fields, bind9 provides the options min-refresh-time, max-refresh-time, min-retry-time and max-retry-time to overrule the SOA, as mentioned in the documentation. For some reason this just does not inclucde expiry.

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  • Web service not accessible from behind corporates firewalls - how come?

    - by Niro
    We run a Saas serving a widget which is embedded in customer websites. The service include static javascript code hosted on amazon S3 and dynamic part hosted on EC2 with Scalr (using scalr name servers). We received some feedback from users behind corporate firewalls that they cant access our service (while they can access the sites including the widget). This does not make sense to me since the service is using normal http calls on port 80 and our URL is quite new without any reason to be banned by firewalls. My questions are: 1. Why is the service is not accessible and what can I do about it? 2. Is it possible that one of the following is blocked by corporate firewalls: Amazon s3, the dynamic IP address provided by amazon, Scalr name servers. Any other possible reasons, way to check them and remedies for this? Thanks!

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  • Title of the page in search results and title of google's cached version are different. Why?

    - by Azmorf
    Check this: http://www.google.com/search?q=site:gunlawsbystate.com+kansas+gun+laws The title of the first result is "Kansas Gun Laws - Gun Laws By State". Although, on the page google has cached the title is different: <title>Kansas Gun Laws - Kansas Gun Law - Reciprocity Guide</title> Google shows the title that has been on the site 2-3 months ago. Google bot has visited the website a lot of times since that, and as you see it even cached it (the latest version is of 15th Sept), however for some reason it doesn't change the title to the new one in the search results. We use hash-bang URL structure on this website. It completely meets google's requirements for AJAX websites (_escaped_fragment_ stuff). The issue I explained is happening with almost all hash-bang pages that got indexed. Questions: Why does it keep old page title in the search results? Can it be connected to the fact that I'm using hash-bang URLs? There are lots of pages on the site that have the same issue, all of them have hash-bang URLs. Another thing I noticed is that Google's "Preview" feature doesn't work for any hash-bang URLs on the site. Did I do anything wrong? It has got cached versions of the pages, why wouldn't it generate a preview? Thanks (and sorry for my English) PS. Here's a weird thing I also noticed: this search query https://www.google.com/search?q=Kansas+Gun+Laws+-+Reciprocity+Guide shows the correct title for the same page as in the example above. Why does google show different titles for the same page when you run different queries?

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  • Cross-forest GPO between 2003 and 2008 Denied Beacuse it's "Inaccessible"

    - by j.rightly
    I have a two-way, non-transitive trust between two forests and domains, "W2003" and "W2008". In W2008 I have a GPO with user settings linked to a machine OU containing machine "Server". The GPO applies to Authenticated Users. Cross-forest loopback processing is enabled in merge mode. When I log onto Server as User (whose account exists in the W2003 domain), the GPO does not apply. I run RSoP and see that the GPO is "Denied" for the reason "Inaccessible." The GPO name is not listed, but the GUID is. I have checked the file-level permissions on the DC to ensure that User has access to read the GPO's folder and all its contents. What is going on?

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  • Will Software RAID And iSCSI Work For A SAN

    - by Justin
    I am looking for a SAN solution, but can't afford even entry level solutions. Basically, the SAN is for development and a proof of concept product. The performance doesn't have to be amazing, but needs to be functional. My buddy says we should just setup sotware RAID and software iSCSI in Linux. Essentially I have a spare server with dual Xeon processors, 4GB of memory, and (2) 500GB 7200RPM drives. It's a bit old but working. I am sure there is reason people don't do software RAID and iSCSI, but will performance be usable? Thinking of configuring the drives in RAID 0 (for performance).

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