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  • Oracle performance problem

    - by jreid42
    We are using an Oracle 11G machine that is very powerful; has redundant storage etc. It's a beast from what I have been told. We just got this DB for a tool that when I first came on as a coop had like 20 people using, now its upwards of 150 people. I am the only one working on it :( We currently have a system in place that distributes PERL scripts across our entire data center essentially giving us a sort of "grid" computing power. The Perl scripts run a sort of simulation and report back the results to the database. They do selects / inserts. The load is not very high for each script but it could be happening across 20-50 systems at the same time. We then have multiple data centers and users all hitting the same database with this same approach. Our main problem with this is that our database is getting overloaded with connections and having to drop some. We sometimes have upwards of 500 connections. These are old perl scripts and they do not handle this well. Essentially they fail and the results are lost. I would rather avoid having to rewrite a lot of these as they are poorly written, and are a headache to even look at. The database itself is not overloaded, just the connection overhead is too high. We open a connection, make a quick query and then drop the connection. Very short connections but many of them. The database team has basically said we need to lower the number of connections or they are going to ignore us. Because this is distributed across our farm we cant implement persistent connections. I do this with our webserver; but its on a fixed system. The other ones are perl scripts that get opened and closed by the distribution tool and thus arent always running. What would be my best approach to resolving this issue? The scripts themselves can wait for a connection to be open. They do not need to act immediately. Some sort of queing system? I've been suggested to set up a few instances of a tool called "SQL Relay". Maybe one in each data center. How reliable is this tool? How good is this approach? Would it work for what we need? We could have one for each data center and relay requests through it to our main database, keeping a pipeline of open persistent connections? Does this make sense? Is there any other suggestions you can make? Any ideas? Any help would be greatly appreciated. Sadly I am just a coop student working for a very big company and somehow all of this has landed all on my shoulders (there is literally nobody to ask for help; its a hardware company, everybody is hardware engineers, and the database team is useless and in India) and I am quite lost as what the best approach would be? I am extremely overworked and this problem is interfering with on going progress and basically needs to be resolved as quickly as possible; preferably without rewriting the whole system, purchasing hardware (not gonna happen), or shooting myself in the foot. HELP LOL!

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  • How To Configure Remote Desktop To Hyper-V Guest Virtual Machines

    - by Brian Jackett
    Configuring Remote Desktop (RDP) from a host Hyper-V machine to a guest virtual machine can be tricky, so this post is dedicated to the issues and resolution steps I went through to allow RDP.  Cutting to the point, below are the things to look for followed by some explanation about my scenario if you care to read.  This is not an exhaustive list of what is required, just the items that were causing problems for my particular scenario. Requirements Allow Remote Desktop Connections in guest OS. The network adapter type must allow communication with host machine (e.g. use an “Internal” virtual adapter.) If running Server 2008 R2 on guest, network discovery mode must be turned on. If running Server 2008 R2 on guest, the services supporting network discovery mode must be running: - DNS Client - Function Discovery Resource Publication - SSDP Discovery - UPnP Device Host My Environment     A quick word about my environment.  I am running Windows Server 2008 R2 with Hyper V on my laptop and numerous guest VMs running Windows Server 2003 R2 or Windows Server 2008 R2.  I run a domain controller VM and then 1 or 2 SharePoint servers depending on my work needs.  I’ve found this setup to work well except when it comes to the display window for my VMs. The Issue     Ever since I began running Hyper-V I haven’t been able to RDP to my guest VMs which means the resolution for my connection windows ha been limited to what the native Hyper-V connections allow.  During personal use I can put the resolution up to 1152 x 864, but during presentations I am usually limited to a measly 800 x 600.  That is until today when I decided to fully investigate why I couldn’t connect via RDP.     First a thank you to John Ross (@johnrossjr), Christina Wheeler (@cwheeler76) and Clayton Cobb (@warrtalon) for various suggestions while I was researching tonight.  As it turns out I had not 1, not 2, but 3 items preventing me from using RDP.  Let’s dig into the requirements above. Allow RDP Connection     This item I had previously taken care of, but it bears repeating because by default Windows Server 2008 R2 does not allow RDP connections.  Change the setting from “Don’t allow…” to whichever “Allow connections…” setting suits your needs.  I chose the less secure option as this is just my dev laptop. Network Adapter Type     When I originally configured my VMs I configured each to use 2 network adapters: one using the physical ethernet adapter for internet use and a virtual private adapter for communication between the VMs.  The connection for the ethernet adapter is an "”External” adapter and thus doesn’t connect between the host and guest.  The virtual private adapter allowed communication ONLY between the VMs and not to my host.  There is a third option “Internal” which allows communication between VMs as well as to the host.  After finding out this distinction I promptly created an Internal network adapter and assigned that to my VMs. Turn On Network Discovery     Seems like a pretty common sense thing, but in order to allow remote desktop connections the target computer must able to be found by the source computer (explained here.)  One of the settings that controls if a computer can be found on the network is aptly named Network Discovery.  By default Windows Server 2008 R2 turns Network Discovery off for security purposes.  To enable it open up the Network and Sharing Center.  Click “Change Advanced Sharing Settings” on the left.  On the following screen select “Turn on network discovery” for the currently used profile and click Save Settings.  You may notice though that your selection to turn on network discovery doesn’t save.  If this is the case then you most likely don’t have the supporting services running (as was my case.) Network Discovery Supporting Services     There are a total of 4 services (listed again below) that need to be running before you can turn on network discovery (explained here.)  The below images highlight these services.  In my guest VM I found that I had DNS Client already running while the other 3 were disabled.  I set them all to enabled and started the ones that were stopped.  After this change I returned to the Sharing settings screen and found that Network Discovery was turned on.  I’m not sure whether this was picking up my attempt to turn it on previously or if starting those services turned it on.  Either way the end result was a success. - DNS Client - Function Discovery Resource Publication - SSDP Discovery - UPnP Device Host Before and After Results     The first image is the smaller square shaped viewing window used by the Hyper-V native connection.  The second is the full-screen RDP connection in all its widescreen glory. Conclusion     Over the past few months I’ve found Hyper-V to be very useful for virtualizing my development environments, but I’ve also had a steep learning curve to get various items configured just right.  Allowing RDP connections to guest VMs was one area that I hadn’t been able to get right for the longest time.  Now that I resolved these issues I hope that others can avoid the pitfalls that I ran into.  If you know of any other items I left off feel free to let me know.        -Frog Out   Links Turning on Network Discovery http://sqlblog.com/blogs/john_paul_cook/archive/2009/08/15/remote-desktop-connection-on-windows-server-2008-r2.aspx Services required for Network Discovery http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/2e1fea01-3f2b-4c46-a631-a8db34ed4f84

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  • Python and Ruby in Oracle Tuxedo

    - by christopher.jones
    Did you know you can now develop services and applications in Python or Ruby with Oracle Tuxedo? The Tuxedo team have a blog post about it at Python and Ruby in Tuxedo. I used to think of Tuxedo as a Transaction Processing Monitor but it has evolved into much more.

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  • Web versus desktop development - is web development worse?

    - by Josh Kelley
    As a longtime desktop developer looking at doing our first large-scale web application, what are the pros and cons of doing web development? Is developing a web application much worse than developing a desktop app? E.g., is it more tedious or annoying? Is the time to market much worse? Is the web platform excessively limiting? If the answer to any of these is yes, then why? (And how does developing a Flash or Silverlight app compare?)

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  • Oracle Database 11gR2 už i na Windows

    - by david.krch
    Na konci týdne byla na OTN uvedena verze Oracle Database 11g Release 2 pro Windows - jak 32-bit, tak i 64-bit. Doplnila tak již dríve dostupné verze pro Linux, Solaris (jak na SPARC, tak i x86), AIX a HP-UX. Jako obvykle je možné stahnout instalacní soubory na všechny tyto platformy z OTN.

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  • IDC Analyst Mike Fauscette Writes About Oracle And The Cloud

    - by Roxana Babiciu
    "It's becoming clear that cloud is now a core part of Oracle's strategy," says analyst Michael Fauscette in his post-OpenWorld article in Seeking Alpha. He believes we have a well-rounded portfolio "with a cloud platform/infrastructure, a broad selection of apps, and a partner marketplace." From his numerous conversations with customers, he highlights their continual interest in hybrid deployments and also in shifting apps to the cloud. Read more.

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  • IDC Analyst Mike Fauscette Writes About Oracle and The Cloud

    - by Cinzia Mascanzoni
    "It's becoming clear that cloud is now a core part of Oracle's strategy," says analyst Michael Fauscette in his post-OpenWorld article in Seeking Alpha. He believes we have a well-rounded portfolio "with a cloud platform/infrastructure, a broad selection of apps, and a partner marketplace." From his numerous conversations with customers, he highlights their continual interest in hybrid deployments and also in shifting apps to the cloud. Read more.

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  • Tom Cruise: Meet Fusion Apps UX and Feel the Speed

    - by ultan o'broin
    Unfortunately, I am old enough to remember, and now to admit that I really loved, the movie Top Gun. You know the one - Tom Cruise, US Navy F-14 ace pilot, Mr Maverick, crisis of confidence, meets woman, etc., etc. Anyway, one of more memorable lines (there were a few) was: "I feel the need, the need for speed." I was reminded of Tom Cruise recently. Paraphrasing a certain Senior Vice President talking about Oracle Fusion Applications and user experience at an all-hands meeting, I heard that: Applications can never be too easy to use. Performance can never be too fast. Developers, assume that your code is always "on". Perfect. You cannot overstate the user experience importance of application speed to users, or at least their perception of speed. We all want that super speed of execution and performance, and increasingly so as enterprise users bring the expectations of consumer IT into the work environment. Sten Vesterli (@stenvesterli), an Oracle Fusion Applications User Experience Advocate, also addressed the speed point artfully at an Oracle Usability Advisory Board meeting in Geneva. Sten asked us that when we next Googled something, to think about the message we see that Google has found hundreds of thousands or millions of results for us in a split second (for example, About 8,340,000 results (0.23 seconds)). Now, how many results can we see and how many can we use immediately? Yet, this simple message communicating the total results available to us works a special magic about speed, delight, and excitement that Google has made its own in the search space. And, guess what? The Oracle Application Development Framework table component relies on a similar "virtual performance boost", says Sten, when it displays the first 50 records in a table, and uses a scrollbar indicating the total size of the data record set. The user scrolls and the application automatically retrieves more records as needed. Application speed and its perception by users is worth bearing in mind the next time you're at a customer site and the IT Department demands that you retrieve every record from the database. Just think of... Dave Ensor: I'll give you all the rows you ask for in one second. If you promise to use them. (Again, hat tip to Sten.) And then maybe think of... Tom Cruise. And if you want to read about the speed of Oracle Fusion Applications, and what that really means in terms of user productivity for your entire business, then check out the Oracle Applications User Experience Oracle Fusion Applications white papers on the usable apps website.

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  • Oracle on iPad

    - by Aaron Lazenby
    This came across the Twitter-sphere from Steve Wilson (aka @virtualsteve), Oracle Vice President, Systems management:"One of the engineers on the Ops Center team just sent me a pic of OC running on an iPad. Neat!"And here's proof:

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  • 7 Ways Modern Windows 8 Apps Are Different From Windows Desktop Apps

    - by Chris Hoffman
    Windows 8 apps – originally known as Metro-style apps and now known as Windows 8 style, Modern UI style, or Windows Store style apps, depending on which Microsoft employee you ask — are very different from traditional desktop apps. The Modern interface isn’t just a fresh coat of paint. The new Windows Runtime, or WinRT, application architecture (not to be confused with Windows RT) is very different from the Windows desktop we’re used to. How To Delete, Move, or Rename Locked Files in Windows HTG Explains: Why Screen Savers Are No Longer Necessary 6 Ways Windows 8 Is More Secure Than Windows 7

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  • ¿Quieres conocer el impacto del rollout de Oracle Transportation Management en Unilever Europa?

    - by user703855
    Unilever anuncia un nuevo proyecto logístico que le permitirá alcanzar en 2014 una reducción aproximada de 200 millones de km anuales en la distancia recorrida por sus camiones. Estos datos toman como referencia los niveles de tráfico de 2010 en Europa.   Jan Zijderveld, Presidente de Unilever Europa, afirma: “Este proyecto es un gran paso en nuestro plan de Sostenibilidad. La reducción del número de km que necesitan realizar nuestros camiones implicará una reducción muy significativa del impacto medioambiental de nuestra cadena de suministro. Pero los beneficios de negocio obtenidos a través de dicha iniciativa son igualmente importantes. Demuestran, una vez más, el caso de negocio implícito en la obtención de dicha sostenibilidad. No sólo reduciremos nuestras emisiones de carbono, sino que los ahorros obtenidos a largo plazo de dicha reducción nos ayudaran a ser más eficientes y efectivos en términos de coste. “ Puedes leer la nota de prensa completa de Unilever aquí

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  • Content Encryption Options in Oracle IRM 11g

    - by martin.abrahams
    Another of the innovations in Oracle IRM 11g is a wider choice of encryption algorithms for protecting content. The choice is now as illustrated below. As you see, three of the choices are marked as FIPS options, where FIPS refers to the Federal Information Processing Standard Publication 140-2, a U.S. government security standard for accreditation of cryptographic modules.

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  • Can't remove Ubuntu Desktop from dropdown menu on logon screen

    - by Bryan
    Hello All, I'm running Ubuntu on an Eee PC with the Netbook interface. I installed Ubuntu Desktop via Aptitude to see how well it works on the Eee PC, and after a while I wanted to rid myself of it. So, I purged it using Aptitude, but it still shows up as an option in the dropdown menu on the login screen. Is there any way I can remove the Ubuntu Desktop option from the dropdown menu? It's not a big deal I guess... I'm just curious now how to do it. :)

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  • A New Home for E-Business Suite Customer Adoption Information

    - by linda.fishman.hoyle
    Phew! I made it! A new home with my name. Let's talk about E-Business Suite. So much is going on and more and more customers are upgrading and implementing the latest release. I think I will highlight in this blog entry the most recent press release we issued 2 weeks ago about our Applications Unlimited success but in the release, we name several customers who are live on E-Business Suite Release 12.1 and then have a fabulous quote from a customer who is doing great things with our product.   Here is a link to the press release To make it easy for you, I am pulling out just the E-Business Suite information Oracle E-Business Suite: Oracle® E-Business Suite Release 12.1 provides organizations of all sizes, across all industries and regions, with a global business foundation that helps them reduce costs and increase productivity through a portfolio of rapid value solutions, integrated business processes and industry-focused solutions. The latest version of the Oracle E-Business Suite was designed to help organizations make better decisions and be more competitive by providing a global or holistic view of their operations. Abu Dhabi Media Company, Agilysis, C3 Business Solutions, Chicago Public Schools, Datacard Group, Guidance Software, Leviton Manufacturing, McDonald's, MINOR International, Usana Health Sciences, Zamil Plastic Industries Ltd. and Zebra Technologies are just a few of the organizations that have deployed the latest release of the Oracle E-Business Suite to help them make better decisions and be more competitive, while lowering costs and increasing performance. Customer Speaks "Leviton Manufacturing makes a very diverse line of products including electrical devices and data center products that we sell globally. We upgraded to the latest version of the Oracle E-Business Suite Release 12.1 to support our service business with change management, purchasing, accounts payable, and our internal IT help desk," said Bob MacTaggart, CIO of Leviton Manufacturing. "We consolidated seven Web sites that we used to host individually onto iStore. In addition, we run a site, using the Oracle E-Business Suite configurator, pricing and quoting for our sales agents to do configuration work. This site can now generate a complete sales proposal using Oracle functionality; we actually generate CAD drawings - the actual drawings themselves - based on configuration results. It used to take six to eight weeks to generate these drawings and now it's all done online in an hour to two hours by our sales agents themselves, totally self-service. It does everything they need. From our point of view that is a major business success. Not only is it a very cool, innovative application, but it also puts us about two years ahead of our competition."

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  • Oracle Database In-Memory Launch Featuring Larry Ellison – June 10

    - by Roxana Babiciu
    For more than three-and-a-half decades, Oracle has defined database innovation. With our market-leading technologies, customers have been able to out-think and out-perform their competition. Soon they will be able to do that even faster. At a live launch event and simultaneous webcast, Larry Ellison will reveal the future of the database. Promote this strategic event to customers. Registration for the live event begins at 9am PT.

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  • Oracle Database In-Memory Launch Featuring Larry Ellison – June 10

    - by Cinzia Mascanzoni
    For more than three-and-a-half decades, Oracle has defined database innovation. With our market-leading technologies, customers have been able to out-think and out-perform their competition. Soon they will be able to do that even faster. At a live launch event and simultaneous webcast, Larry Ellison will reveal the future of the database. Promote this strategic event to partners and customers. Registration for the live event begins at 5pm GMT, 6pm CET.

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  • Built-in network card not working?

    - by Zeeshan
    Hi, I am new to Ubuntu. I have installed Ubuntu 9.04(Jaunty). After installation I found that network card is not wokring. And id doest not list in "System Preferenes Network Connections" So , i got another card from my friend and try to search on internat about my problem but still cant find solution. Some commands output is here which may be help to solve problem root@mzeeshan-desktop:/home/mzeeshan# uname -r 2.6.28-11-generic root@mzeeshan-desktop:/home/mzeeshan# ifconfig -a eth0 Link encap:Ethernet HWaddr 00:02:44:4a:45:12 inet addr:192.168.5.37 Bcast:192.168.5.255 Mask:255.255.255.0 inet6 addr: fe80::202:44ff:fe4a:4512/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:3774 errors:0 dropped:0 overruns:0 frame:0 TX packets:3611 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:4307045 (4.3 MB) TX bytes:583067 (583.0 KB) Interrupt:22 Base address:0x1000 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:4 errors:0 dropped:0 overruns:0 frame:0 TX packets:4 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:240 (240.0 B) TX bytes:240 (240.0 B) pan0 Link encap:Ethernet HWaddr 5e:25:17:a1:18:ac BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) root@mzeeshan-desktop:/home/mzeeshan# lspci 00:00.0 Host bridge: Intel Corporation Device 0069 (rev 12) 00:01.0 PCI bridge: Intel Corporation Auburndale/Havendale PCI Express x16 Root Port (rev 12) 00:19.0 Ethernet controller: Intel Corporation Device 10f0 (rev 05) 00:1a.0 USB Controller: Intel Corporation Ibex Peak USB2 Enhanced Host Controller (rev 05) 00:1c.0 PCI bridge: Intel Corporation Ibex Peak PCI Express Root Port 1 (rev 05) 00:1c.4 PCI bridge: Intel Corporation Ibex Peak PCI Express Root Port 5 (rev 05) 00:1c.6 PCI bridge: Intel Corporation Ibex Peak PCI Express Root Port 7 (rev 05) 00:1c.7 PCI bridge: Intel Corporation Ibex Peak PCI Express Root Port 8 (rev 05) 00:1d.0 USB Controller: Intel Corporation Ibex Peak USB2 Enhanced Host Controller (rev 05) 00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev a5) 00:1f.0 ISA bridge: Intel Corporation Ibex Peak LPC Interface Controller (rev 05) 00:1f.2 IDE interface: Intel Corporation Ibex Peak 4 port SATA IDE Controller (rev 05) 00:1f.3 SMBus: Intel Corporation Ibex Peak SMBus Controller (rev 05) 00:1f.5 IDE interface: Intel Corporation Ibex Peak 2 port SATA IDE Controller (rev 05) 01:00.0 VGA compatible controller: nVidia Corporation GeForce 8400 GS (rev a1) 06:00.0 Multimedia audio controller: Creative Labs SB Live! EMU10k1 (rev 07) 06:00.1 Input device controller: Creative Labs SB Live! Game Port (rev 07) 06:01.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL-8139/8139C/8139C+ (rev 10) 06:03.0 FireWire (IEEE 1394): Texas Instruments TSB43AB22/A IEEE-1394a-2000 Controller (PHY/Link) root@mzeeshan-desktop:/home/mzeeshan# Motherboard is Intel DP55WG. I don't know what to do next. Any help will be greatly appreciated.. Thanks

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  • How to theme the Cinnamon Desktop?

    - by fossfreedom
    I've reading about about the Cinnamon Desktop through this Q&A: How do I install the Cinnamon Desktop? Also I've been reading these theming questions: Difference between GTK theme and GNOME shell theme? How do I get and install more themes, icons, pointers for Ubuntu? I'm trying to understand downloading & installing themes. I see that I can download GTK2 & GTK3 but I'm unsure I understand the differences. I see there are themes such as Unity Themes, Gnome-Shell themes from websites such as Gnome-look.org How do I apply these themes to Cinnamon? I'm new to Cinnamon so a beginners guide would be very useful.

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  • Dell Inspiron 1120 Ubuntu Light -> Desktop and now I'm having problems with wifi and suspend

    - by David N. Welton
    I got a Dell Inspiron 1120 which ships with Ubuntu Light, as well as Windows. My wife prefers Ubuntu, but obviously outside of web stuff, you can't do a lot with Light, so I went ahead and installed the Desktop version of Ubuntu (10.10 / maverick). Whereas before it suspended beautifully and connected to wifi networks flawlessly, it now displays the following problems: It seems to suspend ok, but on resume, the screen remains blank, even though the computer appears to wake up again. Wifi doesn't connect. I tried using the suggested proprietary drivers, and those don't seem to change the situation. All in all, a bit frustrating to run into these sorts of "regressions" - does anyone know what sort of drivers and such Ubuntu Light might have shipped with for this computer that made it work so well? Unfortunately, I wiped the disk in order to install the Desktop version of Ubuntu.

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  • Customer Support Spotlight: Clemson University

    - by cwarticki
    I've begun a Customer Support Spotlight series that highlights our wonderful customers and Oracle loyalists.  A week ago I visited Clemson University.  As I travel to visit and educate our customers, I provide many useful tips/tricks and support best practices (as found on my blog and twitter). Most of all, I always discover an Oracle gem who deserves recognition for their hard work and advocacy. Meet George Manley.  George is a Storage Engineer who has worked in Clemson's Data Center all through college, partially in the Hardware Architecture group and partially in the Storage group. George and the rest of the Storage Team work with most all of the storage technologies that they have here at Clemson. This includes a wide array of different vendors' disk arrays, with the most of them being Oracle/Sun 2540's.  He also works with SAM/QFS, ACSLS, and our SL8500 Tape Libraries (all three Oracle/Sun products). (pictured L to R, Matt Schoger (Oracle), Mark Flores (Oracle) and George Manley) George was kind enough to take us for a data center tour.  It was amazing.  I rarely get to see the inside of data centers, and this one was massive. Clemson Computing and Information Technology’s physical resources include the main data center located in the Information Technology Center at the Innovation Campus and Technology Park. The core of Clemson’s computing infrastructure, the data center has 21,000 sq ft of raised floor and is powered by a 14MW substation. The ITC power capacity is 4.5MW.  The data center is the home of both enterprise and HPC systems, and is staffed by CCIT staff on a 24 hour basis from a state of the art network operations center within the ITC. A smaller business continuance data center is located on the main campus.  The data center serves a wide variety of purposes including HPC (supercomputing) resources which are shared with other Universities throughout the state, the state's medicaid processing system, and nearly all other needs for Clemson University. Yes, that's no typo (14,256 cores and 37TB of memory!!! Thanks for the tour George and thank you very much for your time.  The tour was fantastic. I enjoyed getting to know your team and I look forward to many successes from Clemson using Oracle products. -Chris WartickiGlobal Customer Management

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  • How to Save Tweet Links for Later Reading from Your Desktop and Phone

    - by Zainul Franciscus
    Have you come across a lot of interesting links from Twitter, but you don’t have the time to read all of them? Today we’ll show you how to read these links later from your desktop and phone. Organizing links from Twitter can be a troublesome, but these tools will reduce the effort greatly Latest Features How-To Geek ETC The How-To Geek Valentine’s Day Gift Guide Inspire Geek Love with These Hilarious Geek Valentines RGB? CMYK? Alpha? What Are Image Channels and What Do They Mean? How to Recover that Photo, Picture or File You Deleted Accidentally How To Colorize Black and White Vintage Photographs in Photoshop How To Get SSH Command-Line Access to Windows 7 Using Cygwin View the Cars of Tomorrow Through the Eyes of the Past [Historical Video] Add Romance to Your Desktop with These Two Valentine’s Day Themes for Windows 7 Gmail’s Priority Inbox Now Available for Mobile Web Browsers Touchpad Blocker Locks Down Your Touchpad While Typing Arrival of the Viking Fleet Wallpaper A History of Vintage Transformers [Infographic]

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  • What's new in the RightNow November 2012 release?

    - by Richard Lefebvre
    What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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