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  • Quote of the Day: Substitutions

    - by BuckWoody
    “Ours is the age of substitutes: Instead of language we have jargon, instead of principles, slogans, and instead of genuine ideas, bright suggestions.”  Eric Bently Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Can't uninstall/reinstall .NET Framework 3.5 with DISM

    - by andrew8666
    My net framework 3.5 is broken. Verification tool (http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx) says it's OK, but its not. Net framework 3.5 can't be just uninstalled/installed on Windows 7. But you can do this by add/remove windows features. For me this doesn't work, I receive thus (not very helpful) error message ... "An error occurred. not all of the updates were successfully uninstalled" I found DISM tool which does exactly same, but have log. And now: DISM /online /disable-feature /FeatureName:NetFx3 1603 error. And log: http://pastebin.com/4jBkEiT6 Any ideas how to do it?

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  • Quote of the Day: Substitutions

    - by BuckWoody
    “Ours is the age of substitutes: Instead of language we have jargon, instead of principles, slogans, and instead of genuine ideas, bright suggestions.”  Eric Bently Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • steam won't open after install

    - by Dan Cooper
    I've looked all over the place for a solution but no one seems to be getting the same error codes as me. When I try to run Steam through terminal I get the following error: Running Steam on ubuntu 13.04 64-bit STEAM_RUNTIME is enabled automatically Installing breakpad exception handler for appid(steam)/version(1367621987_client) Installing breakpad exception handler for appid(steam)/version(1367621987_client) unlinked 0 orphaned pipes Gtk-Message: Failed to load module "overlay-scrollbar" Installing breakpad exception handler for appid(steam)/version(1367621987_client) [1013/104817:WARNING:proxy_service.cc(646)] PAC support disabled because there is no system implementation /home/buildbot/buildslave_steam/steam_rel_client_ubuntu12_linux/build/src/steamUI/../common/steam/client_api.cpp (281) : Assertion Failed: ClientAPI_InitGlobalInstance: InternalAPI_Init_Internal failed. Assert( Assertion Failed: ClientAPI_InitGlobalInstance: InternalAPI_Init_Internal failed. ):/home/buildbot/buildslave_steam/steam_rel_client_ubuntu12_linux/build/src/steamUI/../common/steam/client_api.cpp:281 Installing breakpad exception handler for appid(steam)/version(1367621987_client) Uploading dump (out-of-process) [proxy ''] /tmp/dumps/assert_20131013104817_1.dmp /home/buildbot/buildslave_steam/steam_rel_client_ubuntu12_linux/build/src/steamUI/SteamStartup.cpp (627) : Assertion Failed: ! "There was a problem with your Steam installation.\n" "Please reinstall steam.\n" unlinked 2 orphaned pipes CAsyncIOManager: 0 threads terminating. 0 reads, 0 writes, 0 deferrals. CAsyncIOManager: 75 single object sleeps, 0 multi object sleeps CAsyncIOManager: 0 single object alertable sleeps, 1 multi object alertable sleeps [2013-10-13 10:48:16] Startup - updater built May 3 2013 15:08:27 [2013-10-13 10:48:16] Verifying installation... [2013-10-13 10:48:16] Verification complete Shutting down. . . [2013-10-13 10:48:17] Shutdown Finished uploading minidump (out-of-process): success = yes response: CrashID=bp-d172a742-b7dd-419c-b235-d60c32131013 I've tried sudo apt-get purge and terminal tries to tell me I don't have Steam installed. I've tried reinstalling with software center but that doesn't help either.

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  • Oracle Sales Cloud Demo environments for partners

    - by Richard Lefebvre
    We are happy to inform our EMEA based CRM & CX partners that a new process for partners to get an access to the Oracle Sales Cloud (Fusion CRM SaaS) demo environment is in place.  If you are interested to take benefit of it, please send a short eMail to [email protected].  This offer - subject to final approval - is limited to EMEA based partners who have certified at least one sales and one presales on Oracle Sales Cloud.

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  • How to Work with the Network from the Linux Terminal: 11 Commands You Need to Know

    - by Chris Hoffman
    Whether you want to download files, diagnose network problems, manage your network interfaces, or view network statistics, there’s a terminal command for that. This collection contains the tried and true tools and a few newer commands. You can do most of this from a graphical desktop, although even Linux users that rarely use the terminal often launch one to use ping and other network diagnostic tools. Make Your Own Windows 8 Start Button with Zero Memory Usage Reader Request: How To Repair Blurry Photos HTG Explains: What Can You Find in an Email Header?

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  • Microsoft MVP Award Nomination

    - by Mark A. Wilson
    I am extremely honored to announce that I have been nominated to receive the Microsoft MVP Award for my contributions in C#! Hold on; I have not won the award yet. But to be nominated is really humbling. Thank you very much! For those of you who may not know, here is a high-level summary of the MVP award: The Microsoft Most Valuable Professional (MVP) Program recognizes and thanks outstanding members of technical communities for their community participation and willingness to help others. The program celebrates the most active community members from around the world who provide invaluable online and offline expertise that enriches the community experience and makes a difference in technical communities featuring Microsoft products. MVPs are credible, technology experts from around the world who inspire others to learn and grow through active technical community participation. While MVPs come from many backgrounds and a wide range of technical communities, they share a passion for technology and a demonstrated willingness to help others. MVPs do this through the books and articles they author, the Web sites they manage, the blogs they maintain, the user groups they participate in, the chats they host or contribute to, the events and training sessions where they present, as well as through the questions they answer in technical newsgroups or message boards. - Microsoft MVP Award Nomination Email I guess I should start my nomination acceptance speech by profusely thanking Microsoft as well as everyone who nominated me. Unfortunately, I’m not completely certain who those people are. While I could guess (in no particular order: Bill J., Brian H., Glen G., and/or Rob Z.), I would much rather update this post accordingly after I know for certain who to properly thank. I certainly don’t want to leave anyone out! Please Help My next task is to provide the MVP Award committee with information and descriptions of my contributions during the past 12 months. For someone who has difficulty remembering what they did just last week, trying to remember something that I did 12 months ago is going to be a real challenge. (Yes, I should do a better job blogging about my activities. I’m just so busy!) Since this is an award about community, I invite and encourage you to participate. Please leave a comment below or send me an email. Help jog my memory by listing anything and everything that you can think of that would apply and/or be important to include in my reply back to the committee. I welcome advice on what to say and how to say it from previous award winners. Again, I greatly appreciate the nomination and welcome any assistance you can provide. Thanks for visiting and till next time, Mark A. Wilson      Mark's Geekswithblogs Blog Enterprise Developers Guild Technorati Tags: Community,Way Off Topic

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  • Win a place at a SQL Server Masterclass with Kimberly Tripp and Paul Randal... 4 days left

    - by Testas
    Only 4 days left to win a chance to see Paul and Kimberly's  Send a email to [email protected] with Master class in the subject line for an opportunity to win a free ticket to this event   and if you do not win.....  You can also register for the seminar yourself at: www.regonline.co.uk/kimtrippsql  More information about the seminar   Where: Radisson Edwardian Heathrow Hotel, London When: Thursday 17th June 2010

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  • Parsing the sqlserver.sql_text Action in Extended Events by Offsets

    - by Jonathan Kehayias
    A couple of weeks back I received an email from a member of the community who was reading the XEvent a Day blog series and had a couple of interesting questions about Extended Events.  This person had created an Event Session that captured the sqlserver.sql_statement_completed and sqlserver.sql_statement_starting Events and wanted to know how to do a correlation between the related Events so that the offset information from the starting Event could be used to find the statement of the completed...(read more)

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  • Parsing the sqlserver.sql_text Action in Extended Events by Offsets

    - by Jonathan Kehayias
    A couple of weeks back I received an email from a member of the community who was reading the XEvent a Day blog series and had a couple of interesting questions about Extended Events.  This person had created an Event Session that captured the sqlserver.sql_statement_completed and sqlserver.sql_statement_starting Events and wanted to know how to do a correlation between the related Events so that the offset information from the starting Event could be used to find the statement of the completed...(read more)

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  • [MINI HOW-TO] Redeem Pre-paid Zune Card Points for Zune Marketplace Media

    - by Mysticgeek
    If you don’t want to pay the monthly fee for a Zune Pass, one option is buying a pre-paid Zune card. Here we take a look at how to redeem the Zune card points so you can get music for your Zune or Zune HD. Of course the first thing you will need to do is buy a Zune card. You can find them for different amounts at most retail locations that sell Zune’s like Walmart, Best Buy…etc. When you purchase the card make sure the cashier activates it.   Now open up your Zune desktop software and sign in if you aren’t already. Go into Settings \ Account and under Microsoft Points click on Redeem Code. Now enter the code from the back of the card that you scratch off and hit Next. After entering in your code successfully it asks for your contact information, which seems odd considering you’re using a prepaid card. You may want to enter in a fictitious address and phone number if concerned about privacy…then click Next. The only thing you might want to enter in legitimately is your email address to get a confirmation email. You’re given a Thank you message… And back in your Account Settings you’ll see the points have been added. Now you can go shopping for music, videos, TV shows, and more at the Zune Marketplace. If you don’t want to give up your credit card info and pay the monthly fee for the Zune Pass, using prepaid card to purchase music as you go is a good alternative. Similar Articles Productive Geek Tips Update Your Zune Player SoftwareUnofficial Windows XP Themes Created by MicrosoftSweet Black Theme for Windows XPMake Windows XP Use a Custom Theme for the Classic Logon ScreenListen to Local FM Radio in Windows 7 Media Center TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Easily Sync Files & Folders with Friends & Family Amazon Free Kindle for PC Download Stretch popurls.com with a Stylish Script (Firefox) OldTvShows.org – Find episodes of Hitchcock, Soaps, Game Shows and more Download Microsoft Office Help tab The Growth of Citibank

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  • Restricting logons during certain hours for certain users

    - by simonsabin
    Following a an email in a DL I decided to look at implementing a logon restriction system to prevent users from logging on at certain ties of the day. The poster had a solution but wanted to add auditing. I immediately thought of the My post on logging messages during a transaction because I new that part of the logon trigger functionality is that you rollback the connection. I therefore assumed you had to do the logging like I talk about in that post (otherwise the logging wouldn’t persist beyond...(read more)

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  • The Raspberry Pi Now Has Its Own App Store

    - by Jason Fitzpatrick
    Raspberry Pi, the credit-card sized computer with an ARM processor, now has its own appstore where Raspberry Pi hobbyists and developers can share their creations in a one-stop location accessible to all Raspberry Pi users. In today’s press release about the store, the Raspberry Pi Foundation writes: We’ve been amazed by the variety of software that people have written for, or ported to, the Raspberry Pi. Today, together with our friends at IndieCity and Velocix, we’re launching the Pi Store to make it easier for developers of all ages to share their games, applications, tools and tutorials with the rest of the community. The Pi Store will, we hope, become a one-stop shop for all your Raspberry Pi needs; it’s also an easier way into the Raspberry Pi experience for total beginners, who will find everything they need to get going in one place, for free. The store runs as an X application under Raspbian, and allows users to download content, and to upload their own content for moderation and release. At launch, we have 23 free titles in the store, ranging from utilities like LibreOffice and Asterisk to classic games like Freeciv and OpenTTD and Raspberry Pi exclusive Iridium Rising. We also have one piece of commercial content: the excellent Storm in a Teacup from Cobra Mobile. For more information about the store, including how to install the app store on your Pi, check out the full press release here. To get started browsing the store, hit up the link below. Secure Yourself by Using Two-Step Verification on These 16 Web Services How to Fix a Stuck Pixel on an LCD Monitor How to Factory Reset Your Android Phone or Tablet When It Won’t Boot

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  • SQL SERVER – Creating All New Database with Full Recovery Model

    - by pinaldave
    Sometimes, complex problems have very simple solutions. Let us see the following email which I received recently. “Hi Pinal, In our system when we create new database, by default, they are all created with the Simple Recovery Model. We have to manually change the recovery model after we create the database. We used the following simple T-SQL code: CREATE DATABASE dbname. We are very frustrated with this situation. We want all our databases to have the Full Recovery Model option by default. We are considering the following methods; please suggest the most efficient one among them. 1) Creating a Policy; when it is violated, the database model can be fixed 2) Triggers at Server Level 3) Automated Job which goes through all the databases and checks their recovery model; if the DBA has not changed the model, then the job will list the Databases and change their recovery model Also, we have a situation where we need a database in the Simple Recovery Model as well – how to white list them? Please suggest the best method.” Indeed, an interesting email! The answer to their question, i.e., which is the best method to fit their needs (white list, default, etc)? It will be NONE of the above. Here is the solution in one line and also the easiest way: Just go to your Model database: Path in SSMS >> Databases > System Databases >> model >> Right Click Properties >> Options >> Recovery Model - Select Full from dropdown. Every newly created database takes its base template from the Model Database. If you create a custom SP in the Model Database, when you create a new database, it will automatically exist in that database. Any database that was already created before making changes in the Model Database will not be affected at all. Creating Policy is also a good method, and I will blog about this in a separate blog post, but looking at current specifications of the reader, I think the Model Database should be modified to have a Full Recovery Option. While writing this blog post, I remembered my another blog post where the model database log file was growing drastically even though there were no transactions SQL SERVER – Log File Growing for Model Database – model Database Log File Grew Too Big. NOTE: Please do not touch the Model Database unnecessary. It is a strict “No.” If you want to create an object that you need in all the databases, then instead of creating it in model database, I suggest that you create a new database called maintenance and create the object there. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, Readers Question, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Desktop Fun: Street Fighter Customization Set

    - by Asian Angel
    Over the years Capcom’s popular Street Fighter games have allowed you to battle for victory with your favorite characters and opponents. Now you can take the battle to a whole new level and turn your desktop into the perfect fighting arena with our Street Fighter Customization set.How To Recover After Your Email Password Is CompromisedHow to Clean Your Filthy Keyboard in the Dishwasher (Without Ruining it)Learn How to Make HDR Images in Photoshop or GIMP With a Simple Trick

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  • Survey: How much data do you work with?

    - by James Luetkehoelter
    Andy isn't the only one that can ask a survey question. This is something I really curious about because many of the answers or recommendations or rants in blogs are not universably applicable to every database - small databases must sometimes be treated differently, and uber databases are just a pain (and fun at the same time). So, how would you classify most of the databases you work with: 1) Up to 50GB 2) 50-500GB 3) 500GB - 2TB 4) DEAR GOD THAT"S TOO MUCH INFORMATION! Share this post: email it!...(read more)

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  • How to deal with a boss who is extremely competitive [closed]

    - by user72101
    Okay, so I recently joined this group. My boss who I reported to, left a while ago and my colleague was made the team lead. We both now report to the same head, but she heads the team I work in. I am not sure on how to deal with various situations. I would imagine a team lead who motivates the rest of the team, and not someone who would take credit for what others do. I am the only one who works at the same geographic location. She is very smart, no doubt about it. Things get to me, for example I work on an issue and email a dev team, she would respond on top of my emails and as she is the lead, people respond to her rather than to me. If there is an email addressed with the head on it, she would get it to faster than I do, even when she knew I am looking into it. The rest of the team keeps asking me questions or help. I find it hard to say no, and I try to help them as i feel I might need their help someday as well. I slack in my own work or I could have used the time to learn things. I feel that she should be the go to person and not me. If one gets the benefits of being a lead, why not the work that goes with it? I feel I am stuck in a very unfortunate situation and am totally helpless about it. Everyday it is something or the other. I work on a project for months and finally when it is about to go live and there was a minor issue and the head started asking questions, she completely stole my thunder on a call. She would not let me speak and I have to actually cut her off to speak up. The ideal would be not to give it a thought and just do the best I can,but I feel I am capable of much more and not able to give my best because of this constant war at work. Neetu

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  • Updated Intel display driver causing errors when booting

    - by cdysthe
    I upgraded to to Graphics Installer 1.0.6 on my Ubuntu 14.04 and installed the drivers using the Intel Graphics Installer. The laptop is Intel Ivybridge powered with Intel HD graphics. It Optimus but I have disabled the Nvidia card in bios. The Intel Graphics Installer installs the package i915-3.15-3.13-dkms.deb which I assume is the updated driver. It causes a bunch of error messages when I boot. Here are the relevant errors from dmesg when I boot: [ 7.206151] drm: module verification failed: signature and/or required key missing - tainting kernel [ 7.208045] drm: module has bad taint, not creating trace events [ 7.336470] fb: conflicting fb hw usage inteldrmfb vs VESA VGA - removing generic driver [ 7.393854] [drm] Supports vblank timestamp caching Rev 2 (21.10.2013) [ 7.393855] [drm] Driver supports precise vblank timestamp query. [ 7.393921] vgaarb: device changed decodes: PCI:0000:00:02.0,olddecodes=io+mem,decodes=io+mem:owns=io+mem [ 7.505798] [drm] GMBUS [i915 gmbus dpb] timed out, falling back to bit banging on pin 5 [ 7.507233] init: Failed to obtain startpar-bridge instance: Unknown parameter: INSTANCE [ 7.944183] [drm:cpt_serr_int_handler] ERROR PCH transcoder A FIFO underrun [ 8.368479] i915 0000:00:02.0: fb0: inteldrmfb frame buffer device [ 8.368480] i915 0000:00:02.0: registered panic notifier [ 8.818416] [drm] Enabling RC6 states: RC6 on, RC6p on, RC6pp off What could the problem be and will it affect performance? I tried to remove the package and the errors went away but I'm then running and older driver I assume?

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  • Web Based CRM For Banks.

    Banks have to make several transactions in a day; buyers have to give their email, phone numbers, address, names, social security number and credit card information. Huge amount of information is pro... [Author: James Wong - Computers and Internet - March 29, 2010]

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  • Get Information to Your Blog with Microsoft Broadcaster

    - by Matthew Guay
    Do you often have people ask you for advice about technology, or do you write tech-focused blog or newsletter?  Here’s how you can get information to share with your readers about Microsoft technology with Microsoft Broadcaster. Microsoft Broadcaster is a new service from Microsoft to help publishers, bloggers, developers, and other IT professionals find relevant information and resources from Microsoft.  You can use it to help discover things to write about, or simply discover new information about the technology you use.  Broadcaster will also notify you when new resources are available about the topics that interest you.  Let’s look at how you could use this to expand your blog and help your users. Getting Started Head over to the Microsoft Broadcaster site (link below), and click Join to get started. Sign in with your Windows Live ID, or create a new account if you don’t already have one. Near the bottom of the page, add information about your blog, newsletter, or group that you want to share Broadcaster information with.  Click Add when you’re done entering information.  You can enter as many sites or groups as you wish. When you’ve entered all of your information, click the Apply button at the bottom of the page.  Broadcaster will then let you know your information has been submitted, but you’ll need to wait several days to see if you are approved or not. Our application was approved about 2 days after applying, though this may vary.  When you’re approved, you’ll receive an email letting you know.  Return to the Broadcaster website (link below), but this time, click Sign in. Accept the terms of use by clicking I Accept at the bottom of the page. Confirm that your information entered previously is correct, and then click Configure my keywords at the bottom of the page. Now you can pick the topics you want to stay informed about.  Type keywords in the textbox, and it will bring up relevant topics with IntelliSense. Here we’ve added several topics to keep up with. Next select the Microsoft Products you want to keep track of.  If the product you want to keep track of is not listed, make sure to list it in the keywords section as above. Finally, select the types of content you wish to see, including articles, eBooks, webcasts, and more. Finally, when everything’s entered, click Configure My Alerts at the bottom of the page. Broadcaster can automatically email you when new content is found.  If you would like this, click Subscribe.  Otherwise, simply click Access Dashboard to go ahead and find your personalized content. If you choose to receive emails of new content, you’ll have to configure it with Windows Live Alerts.  Click Continue to set this up. Select if you want to receive Messenger alerts, emails, and/or text messages when new content is available.  Click Save when you’re finished. Finally, select how often you want to be notified, and then click Access Dashboard to view the content currently available. Finding Content For Your Blog, Site, or Group Now you can find content specified for your interests from the dashboard.  To access the dashboard in the future, simply go to the Broadcaster site and click Sign In. Here you can see available content, and can search for different topics or customize the topics shown. You’ll see snippets of information from various Microsoft videos, articles, whitepapers, eBooks, and more, depending on your settings.  Click the link at the top of the snippet to view the content, or right-click and copy the link to use in emails or on social networks like Twitter. If you’d like to add this snippet to your website or blog, click the Download content link at the bottom.   Now you can preview what the snippet will look like on your site, and change the width or height to fit your site.  You can view and edit the source code of the snippet from the box at the bottom, and then copy it to use on your site. Copy the code, and paste it in the HTML of a blog post, email, webpage, or anywhere else you wish to share it.  Here we’re pasting it into the HTML editor in Windows Live Writer so we can post it to a blog. After adding a title and opening paragraph, we have a nice blog post that only took a few minutes to put together but should still be useful for our readers.  You can check out the blog post we created at the link below. Readers can click on the links, which will direct them to the content on Microsoft’s websites. Conclusion If you frequently need to find educational and informative content about Microsoft products and services, Broadcaster can be a great service to keep you up to date.  The service worked quite good in our tests, and generally found relevant content to our keywords.  We had difficulty embedding links to eBooks that were listed by Broadcaster, but everything else worked for us.  Now you can always have high quality content to help your customers, coworkers, friends, and more, and you just might find something that will help you, too! Link Microsoft Broadcaster (registration required) Example Post at Techinch.com with Content from Microsoft Broadcaster Similar Articles Productive Geek Tips Create An Electronic Business Card In Outlook 2007Mysticgeek Blog: A Look at Internet Explorer 8 Beta 1 on Windows XPAnnouncing the How-To Geek BlogsNew Vista Syntax for Opening Control Panel Items from the Command-lineHow To Create and Publish Blog Posts in Word 2010 & 2007 TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Fix Common Inkjet Printer Errors Dual Boot Ubuntu and Windows 7 What is HTML5? Default Programs Editor – One great tool for Setting Defaults Convert BMP, TIFF, PCX to Vector files with RasterVect Free Identify Fonts using WhatFontis.com

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  • Google Accounts

    - by Alex
    Hi all, I need to setup a bunch of accounts (~50) with Google which will later be hooked up to Analytics and the Webmaster tools and I will access them via their APIs. The problem is that Google will stop me from making accounts at a certain point because it thinks I'm spamming it. I've tried bypassing the issue by proxying through Tor, but that didn't work (I suspect the Tor nodes are already abused and blacklisted). I also drove around town with my iPhone hopping towers trying to setup accounts. Also didn't work. Phone verification also doesn't work because my phone is already linked to too many accounts... So, I figure it's time to ask. How can I continue to setup Google accounts (NOT GMail...) without being considered a spammer? If there's a service from Google to whitelist my IP, even for a fee, I would be glad to sign up for it. Any suggestions will be appreciated!

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  • WebCenter Customer Spotlight: Los Angeles Department of Water and Power

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution Summary Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. The goal of the project was to implement a newly designed web portal to increase customer self-service while reducing transactions via IVR and automate many of the paper based processes to web based workflows for their 1.6 million customers. LADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content and Oracle SOA Suite for the integration of their complex back-end systems infrastructure. The new portal has received extremely positive feedback from not only the customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Company OverviewLos Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. LADWP also bills most of these customers for sanitation services provided by another department in the city of Los Angeles.  Business ChallengesThe goal of the project was to implement a newly designed web portal that is easy to navigate from a web browser and mobile devices, as well as be the platform for surfacing internet and intranet applications at LADWP. The primary objective of the new portal was to increase customer self-service while reducing the transactions via IVR and walk-up and to automate many of the paper based processes to web based workflows for customers. This includes automation of Self Service implemented through My Account (Bill Pay, Payment History, Bill History, Usage analysis, Service Request Management) Financial Assistance Programs Customer Rebate Programs Turn Off/Turn On/Transfer of Services Outage Reporting eNotification (SMS, email) Solution DeployedLADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content. Using Oracle SOA Suite they integrated various back-end systems including Oracle Siebel CRM IBM Mainframe based CIS FILENET for document management EBP Eletronic Bill Payment System HP Imprint System for BillXML data Other systems including outage reporting systems, SMS service, etc. The new portal’s features include: Complete Graphical redesign based on best practices in UI Design for high usability Customer Self Service implemented through MyAccount (Bill Pay, Payment History, Bill History, Usage Analysis, Service Request Management) Financial Assistance Programs (CRM, WebCenter) Customer Rebate Programs (CRM, WebCenter) Turn On/Off/Transfer of services (Commercial & Residential) Outage Reporting eNotification (SMS, email) Multilingual (English & Spanish) – using WebCenter multi-language support Section 508 (ADA) Compliant Search – Using WebCenter SES (Secured Enterprise Search) Distributed Authorship in WebCenter Content Mobile Access (any Mobile Browser) Business ResultsThe new portal has received extremely positive feedback from not only customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Additional Information LADWP OpenWorld presentation Oracle WebCenter Portal Oracle WebCenter Content Oracle SOA Suite

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