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• OpenStack: A starting point to learn more

  - by uwes

  Most of you have heard about OpenStack and the annouced integration into Oracle Solaris 11.2 and about OpenStack support for Oracle Linux and Oracle VM. These are two good reasons to start to learn more about OpenStack. Ronen Kofman starts a series of articles on his Blog (Ronen Kofman's Blog) to provide more knowledge regarding OpenStack. First article of the series is called: "Diving into OpenStack Network Architecure - Part 1". You are invited to follow Ronen through his articles where he shows how the different pieces come together and provides a bigger picture of the network architecture in OpenStack.

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• Where Can You Find OpenWorld 2013 Presentations?

  - by Steven Chan (Oracle Development)

  Presentations for OpenWorld 2013 sessions are available for approximately six months (until ~March 2014).  You should download presentation materials now, while they're still available: OpenWorld 2013 Course Catalog If a search engine brought you here:  this blog is maintained by E-Business Suite Development, not the OpenWorld team. Questions about OpenWorld content can be directed to the OpenWorld team here. Related Articles E-Business Suite Technology Sessions at OpenWorld 2013

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• CRM: How to Use iSurvey With iSupplier in R12

  - by LuciaC

  In Oracle Applications it is possible to configure iSupplier to link to an Oracle iSurvey, and for the Oracle iSurvey to be executed for a Supplier. This integration requires: An Oracle Script An Oracle iSurvey linked to the Oracle Script iSupplier Configuration to reference the iSurvey. Once set up, the iSurvey will be available from the supplier tab from the Purchasing Responsibilities and from the iSupplier Portal.  Responses to the survey can be viewed from the Survey Administrator Responsibility. Take a look at Doc ID 1589371.1 for step-by-step details of how to configure and use iSurvey with iSupplier.

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• Multitenant Self-Service Provisioning Anwendung

  - by Ulrike Schwinn (DBA Community)

  Oracle Multitenant ist eine neue Datenbank-Architektur, die seit Oracle Database Version 12c zur Verfügung steht. Konsolidierungen, schnelles und vereinfachtes Patchen, Provisionieren und Klonen einer Umgebung sind nur einige Vorteile, die sich aus diesem neuen Konzept ergeben können. Die Idee dahinter ist, dass sich mehrere Datenbanken nicht nur Ressourcen wie Hauptspeicher und Hintergrundprozesse teilen, sondern auch eine gemeinsame Verwaltung ("many as one") möglich ist. Oracle Multitenant ist natürlich auch eine ideale Grundlage für "Database as a Service", weil damit eine neue Datenbank in kürzester Zeit erstellt werden. Daher steht seit September auf OTN der Download einer einfachen, intuitiven Weboberfläche für Multitenant Self-Service Provisioning zur Verfügung. Was steckt dahinter? Wie funktioniert die Installation? Welche Anwendungsmöglichkeiten gibt es? Diese Fragen und weitere Informationen sind Thema des aktuellen Tipps. Mehr Informationen dazu gibt es hier.

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• Two Java Update Releases

  - by Tori Wieldt

  Oracle has released two updates of Java, and strongly recommends that all users update. Java SE 7 Update 9 This releases address security concerns. Oracle strongly recommends that all Java SE 7 users upgrade to this release. JavaFX 2.2.3 is now bundled with the JDK on Windows, Mac and Linux x86/x64. Download Release Notes Java SE 6 Update 37 This releases address security concerns. Oracle strongly recommends that all Java SE 6 users upgrade to this release. Download Release Notes

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• Managing the Unload LPN Functionality for Inbound LPNs is as Easy as 1,2,3

  - by ToddAC-Oracle

  Resolve your WMS putaway issues as easy as one, two, three by using Doc ID 1479753.1 - How To Use The Unload Functionality for Inbound LPNs [Video]. You can review Doc ID 1479753.1 and see the easy setup steps and latest patches available to get the new Unload Functionality for Inbound LPN's. In the document, you can also review the short setup and demo video.The new functionality makes LPN clean up more robust, and makes it easier to work with LPNs that are in receiving and/or have missing/corrupted open move order lines or location discrepancies. Along with the original cleanup, you can work with stuck/pending putaway transactions for many common errors such as 'Invalid LPN', 'Unsuccessful Row Construction', 'Task Errored out', 'Online transaction failed', 'Unable to allocate space' while trying to receive, and inspect or putaway LPN's.So review Doc ID 1479753.1 and save hours by using the Inbound Unload Functionality for Inbound LPN's.

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• AutoVue 20.2.1 is Now Available!

  - by Pam Petropoulos

  Oracle’s AutoVue Enterprise Visualization 20.2.1, a minor release within the 20.2 product family, has just been made available on the Oracle Software Delivery Cloud. AutoVue release 20.2.1 includes the following new capabilities and improvements: Enhancements to the Augmented Business Visualization framework to connect documents and business data in enterprise applications and create rich, actionable visual-decision making environment. AutoVue now allows hotspots in 2D drawings and images to be defined as polygons, rather than only by text strings or boxes. Improved Documentation on Augmented Business Visualization and Hotspotting Optimize business process efficiency by integrating AutoVue and Oracle BPM to: Initiate interactive document reviews by the appropriate reviewer in a workflow Automate printing and conversion operations at the appropriate stage of a workflow Timely support for new MCAD and  ECAD formats Fidelity and performance improvements for a wide range of formats Click here to read about the latest features and their corresponding benefits. Click here to access the latest AutoVue Format Support Sheet.

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• June 13th Webcast: Common Problems Associated with Product Catalog in Sales

  - by Oracle_EBS

  ADVISOR WEBCAST: Common Problems Associated with Product Catalog in SalesPRODUCT FAMILY: Oracle Sales June 13 , 2012 at 12 pm ET, 10 am MT, 9 am PT This session is recommended for technical and functional users who are having problems with product categories and items not showing up in Sales products after setting up the Advanced Product Catalog.TOPICS WILL INCLUDE: Common problems associated with using Advanced Product Catalog in Sales. A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Current Schedule can be found on Note 740966.1 Post Presentation Recordings can be found on Note 740964.1

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• Solaris 11 Express:????????&Web????????

  - by Yusuke.Yamamoto

  ????????????????? Solaris 11 Express ?? 2011?????????? Oracle Solaris 11 ???????????????????????OS Solaris 11??2011?1?19????????? ???????????????????????????????????????????????? ?????????????OS Solaris 11?:???????? ?????????????OS Solaris 11?:?? ?????17?13?30????Solaris 11 Express ??????????????????????????????? ??????????????? ??? ???? ???? 2011?02?17?(?)13:30~14:30 ?? ?????? Solaris 11 Express ???? ???? Oracle Solaris|??????????? Oracle Solaris Solaris ZFS|??????????? ?????Solaris 11??????????????? - ???? Watch

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• Fusion Middleware 11gR1 : 7??????

  - by Hiro

  2011?7? (2011/07/12 ??)?Fusion Middleware 11gR1 ?????????????? ?????????????3??????? 1. Oracle iPlanet Web ServerOracle iPlanet Web Server (?? Sun Java System Web Server)????????? 7.0.11 ????????????????????????????????? Platforms: AIX, Linux x86, Linux x86-64, Solaris (SPARC), Solaris x86, Windows (32-bit), Windows x64 2. Oracle TuxedoOracle Service Architecture Leveraging Tuxedo (SALT) ????????? (11.1.1.2.2.) ??????????????????????????Linux x86, Linux x86-64, Solaris (SPARC) ??????Windows x64 ???????????????????Oracle Tuxedo 11gR1 (11.1.1.2.0) for Microsoft Windows 7 with VS2008 (64-bit)?????????? 3. Fusion Middleware 11g (11.1.1.5.0)11.1.1.5.0 ????????????????????????????? ???????????????

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• ???

  - by ???02

  ???Oracle Advanced SecurityOracle Advanced Security??Oracle Database???????????????????????????????????????????????????????????????? ????????????????????????????????????????????????????????????Oracle Advanced Security??????????????????????????????????????????????????????? ????????????????????????????????1. Network Encryption (?????????)Oracle Advanced Security?Network Encryption??Oracle Database???????????????????????????????????????????/??????????????SSL??? ???????????????????????????????????????????????????????????·????????? (sqlnet.ora)???????????????????????????????????????????????????????????? ?????????????????????????????2. Transparent Data Encryption (?????????)Transparent Data Encryption?????Oracle Database??????DBMS_CRYPTO??????????????(??????????????????????)????????? ???????????????????????????????????????????????????????????????????????? ??????????????????????????????SQL???????????????????????????????????? Oracle Database??????????3. Backup Encryption (??????????)Oracle Advanced Security??RMAN????????????????????Data Pump???????????????????????????????????????????????????????????????????? ???????????????????????????????·?????????????????????????????????????? ?????? Oracle Direct

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• ?????? ??????????! ?Bronze???? vol.4 <??>

  - by M.Morozumi

  ???ORACLE MASTER Bronze Oracle Database 11g?????????????? ?????????????????????? ------------------------------- ????: Oracle Database 11g ???READ ONLY ?????????????????????????? ???????????????????????????1????????? a.?????????? DML ???????? b.?????????? SELECT ... FOR UPDATE ???????? c.??????? DROP ??????????? d.????????????????????ALTER TABLE ... READ WRITE ????????? ??????????????? ------------------------------- ??:c.??????? DROP ??????????? ??: ??????????? DROP ???????????????????????

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• ?????? ??????????! ?Bronze???? vol.4

  - by M.Morozumi

  ??????????????????????????????????????????????????????????????????? ???ORACLE MASTER Bronze Oracle Database 11g??????????????????????? ------------------------------- ????: Oracle Database 11g ???READ ONLY ?????????????????????????? ???????????????????????????1????????? a.?????????? DML ???????? b.?????????? SELECT ... FOR UPDATE ???????? c.??????? DROP ??????????? d.????????????????????ALTER TABLE ... READ WRITE ????????? ???????????????

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• CA2000 passing object reference to base constructor in C#

  - by Timothy

  I receive a warning when I run some code through Visual Studio's Code Analysis utility which I'm not sure how to resolve. Perhaps someone here has come across a similar issue, resolved it, and is willing to share their insight. I'm programming a custom-painted cell used in a DataGridView control. The code resembles: public class DataGridViewMyCustomColumn : DataGridViewColumn { public DataGridViewMyCustomColumn() : base(new DataGridViewMyCustomCell()) { } It generates the following warning: CA2000 : Microsoft.Reliability : In method 'DataGridViewMyCustomColumn.DataGridViewMyCustomColumn()' call System.IDisposable.Dispose on object 'new DataGridViewMyCustomCell()' before all references to it are out of scope. I understand it is warning me DataGridViewMyCustomCell (or a class that it inherits from) implements the IDisposable interface and the Dispose() method should be called to clean up any resources claimed by DataGridViewMyCustomCell when it is no longer. The examples I've seen on the internet suggest a using block to scope the lifetime of the object and have the system automatically dispose it, but base isn't recognized when moved into the body of the constructor so I can't write a using block around it... which I'm not sure I'd want to do anyway, since wouldn't that instruct the run time to free the object which could still be used later inside the base class? My question then, is the code okay as is? Or, how could it be refactored to resolve the warning? I don't want to suppress the warning unless it is truly appropriate to do so.

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• error C2504: 'BASECLASS' : base class undefined

  - by numerical25

  I checked out a post similar to this but the linkage was different the issue was never resolved. The problem with mine is that for some reason the linker is expecting there to be a definition for the base class, but the base class is just a interface. Below is the error in it's entirety c:\users\numerical25\desktop\intro todirectx\godfiles\gxrendermanager\gxrendermanager\gxrendermanager\gxdx.h(2) : error C2504: 'GXRenderer' : base class undefined Below is the code that shows how the headers link with one another GXRenderManager.h #ifndef GXRM #define GXRM #include <windows.h> #include "GXRenderer.h" #include "GXDX.h" #include "GXGL.h" enum GXDEVICE { DIRECTX, OPENGL }; class GXRenderManager { public: static int Ignite(GXDEVICE); private: static GXRenderer *renderDevice; }; #endif at the top of GxRenderManager, there is GXRenderer , windows, GXDX, GXGL headers. I am assuming by including them all in this document. they all link to one another as if they were all in the same document. correct me if I am wrong cause that's how a view headers. Moving on... GXRenderer.h class GXRenderer { public: virtual void Render() = 0; virtual void StartUp() = 0; }; GXGL.h class GXGL: public GXRenderer { public: void Render(); void StartUp(); }; GXDX.h class GXDX: public GXRenderer { public: void Render(); void StartUp(); }; GXGL.cpp and GXDX.cpp respectively #include "GXGL.h" void GXGL::Render() { } void GXGL::StartUp() { } //...Next document #include "GXDX.h" void GXDX::Render() { } void GXDX::StartUp() { } Not sure whats going on. I think its how I am linking the documents, I am not sure.

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• Ambiguous access to base class template member function

  - by Johann Gerell

  In Visual Studio 2008, the compiler cannot resolve the call to SetCustomer in _tmain below and make it unambiguous: template <typename TConsumer> struct Producer { void SetConsumer(TConsumer* consumer) { consumer_ = consumer; } TConsumer* consumer_; }; struct AppleConsumer { }; struct MeatConsumer { }; struct ShillyShallyProducer : public Producer<AppleConsumer>, public Producer<MeatConsumer> { }; int _tmain(int argc, _TCHAR* argv[]) { ShillyShallyProducer producer; AppleConsumer consumer; producer.SetConsumer(&consumer); // <--- Ambiguous call!! return 0; } This is the compilation error: // error C2385: ambiguous access of 'SetConsumer' // could be the 'SetConsumer' in base 'Producer<AppleConsumer>' // or could be the 'SetConsumer' in base 'Producer<MeatConsumer>' I thought the template argument lookup mechanism would be smart enough to deduce the correct base Producer. Why isn't it? I could get around this by changing Producer to template <typename TConsumer> struct Producer { template <typename TConsumer2> void SetConsumer(TConsumer2* consumer) { consumer_ = consumer; } TConsumer* consumer_; }; and call SetConsumer as producer.SetConsumer<AppleConsumer>(&consumer); // Unambiguous call!! but it would be nicer if I didn't have to...

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• How to maintain base files for development environment central while allowing people to change their

  - by Ittai

  Hi, what I'd like to do is have files in a central location so that when I add people to my development team they can see the base version of these files but meanwhile have the ability for the rest of the team to work with their own local version. I know I can just put the files in source-control (we use Tortoiese-SVN) and have my team change the local versions but I'd rather not as the exclamation mark signaling the file has been changed and needs to be committed, quite frankly, irritates me greatly. I'll give two examples of what I mean: We use quite a few build.xml files which relate to a single properties files which contains many definitions. Some of them can be different between team-members (mainly temporary working directories) and I'd like a new team-member to have the ability to get the properties file with the base config but change it if they wish. Have the eclipse settings file in the SVN so that when a new team-member joins they can just retrieve the files from the server and have a base system running. If they wish they will be able to change some of these settings. Thanks, Ittai

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• Python base classes share attributes?

  - by tad

  Code in test.py: class Base(object): def __init__(self, l=[]): self.l = l def add(self, num): self.l.append(num) def remove(self, num): self.l.remove(num) class Derived(Base): def __init__(self, l=[]): super(Derived, self).__init__(l) Python shell session: Python 2.6.5 (r265:79063, Apr 1 2010, 05:22:20) [GCC 4.4.3 20100316 (prerelease)] on linux2 Type "help", "copyright", "credits" or "license" for more information. >>> import test >>> a = test.Derived() >>> b = test.Derived() >>> a.l [] >>> b.l [] >>> a.add(1) >>> a.l [1] >>> b.l [1] >>> c = test.Derived() >>> c.l [1] I was expecting "C++-like" behavior, in which each derived object contains its own instance of the base class. Is this still the case? Why does each object appear to share the same list instance?

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• WCF REST Starter Kit not filling base class members on POST

  - by HJG

  I have a WCF REST Starter Kit service. The type handled by the service is a subclass of a base class. For POST requests, the base class members are not correctly populated. The class hierarchy looks like this: [DataContract] public class BaseTreeItem { [DataMember] public String Id { get; set; } [DataMember] public String Description { get; set; } } [DataContract] public class Discipline : BaseTreeItem { ... } The service definition looks like: [WebHelp(Comment = "Retrieve a Discipline")] [WebGet(UriTemplate = "discipline?id={id}")] [OperationContract] public Discipline getDiscipline(String id) { ... } [WebHelp(Comment = "Create/Update/Delete a Discipline")] [OperationContract] [WebInvoke(Method = "POST", UriTemplate = "discipline")] public WCF_Result DisciplineMaintenance(Discipline discipline) { ... } Problem: While the GET works fine (returns the base class Id and Description), the POST does not populate Id and Description even though the XML contains the fields. Sample XML: <?xml version="1.0" encoding="utf-8"?> <Discipline xmlns="http://schemas.datacontract.org/2004/07/xxx.yyy.zzz"> <DeleteFlag>7</DeleteFlag> <Description>2</Description> <Id>5</Id> <DisciplineName>1</DisciplineName> <DisciplineOwnerId>4</DisciplineOwnerId> <DisciplineOwnerLoginName>3</DisciplineOwnerLoginName> </Discipline> Thanks for any assistance.

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• Generic Func<> as parameter to base method

  - by WestDiscGolf

  I might be losing the plot, but I hope someone can point me in the right direction. What am I trying to do? I'm trying to write some base methods which take Func< and Action so that these methods handle all of the exception handling etc. so its not repeated all over the place but allow the derived classes to specify what actions it wants to execute. So far this is the base class. public abstract class ServiceBase<T> { protected T Settings { get; set; } protected ServiceBase(T setting) { Settings = setting; } public void ExecAction(Action action) { try { action(); } catch (Exception exception) { throw new Exception(exception.Message); } } public TResult ExecFunc<T1, T2, T3, TResult>(Func<T1, T2, T3, TResult> function) { try { /* what goes here?! */ } catch (Exception exception) { throw new Exception(exception.Message); } } } I want to execute an Action in the following way in the derived class (this seems to work): public void Delete(string application, string key) { ExecAction(() => Settings.Delete(application, key)); } And I want to execute a Func in a similar way in the derived class but for the life of me I can't seem to workout what to put in the base class. I want to be able to call it in the following way (if possible): public object Get(string application, string key, int? expiration) { return ExecFunc(() => Settings.Get(application, key, expiration)); } Am I thinking too crazy or is this possible? Thanks in advance for all the help.

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• Multiple collections tied to one base collection with filters and eventing

  - by damienc88

  I have a complex model served from my back end, which has a bunch of regular attributes, some nested models, and a couple of collections. My page has two tables, one for invalid items, and one for valid items. The items in question are from one of the nested collections. Let's call it baseModel.documentCollection, implementing DocumentsCollection. I don't want any filtration code in my Marionette.CompositeViews, so what I've done is the following (note, duplicated for the 'valid' case): var invalidDocsCollection = new DocumentsCollection( baseModel.documentCollection.filter(function(item) { return !item.isValidItem(); }) ); var invalidTableView = new BookIn.PendingBookInRequestItemsCollectionView({ collection: app.collections.invalidDocsCollection }); layout.invalidDocsRegion.show(invalidTableView); This is fine for actually populating two tables independently, from one base collection. But I'm not getting the whole event pipeline down to the base collection, obviously. This means when a document's validity is changed, there's no neat way of it shifting to the other collection, therefore the other view. What I'm after is a nice way of having a base collection that I can have filter collections sit on top of. Any suggestions?

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• Objective C - creating concrete class instances from base class depending upon type

  - by indiantroy

  Just to give a real world example, say the base class is Vehicle and concrete classes are TwoWheeler and FourWheeler. Now the type of the vehicle - TwoWheeler or FourWheeler, is decided by the base class Vehicle. When I create an instance of TwoWheeler/FourWheeler using alloc-init method, it calls the super implementation like below to set the value of common properties defined in the Vehicle class and out of these properties one of them is type that actually decides if the type is TwoWheeler or FourWheeler. if (self = [super initWithDictionary:dict]){ [self setOtherAttributes:dict]; return self; } Now when I get a collection of vehicles some of them could be TwoWheeler and others will be FourWheeler. Hence I cannot directly create an instance of TwoWheeler or FourWheeler like this Vehicle *v = [[TwoWheeler alloc] initWithDictionary:dict]; Is there any way I can create an instance of base class and once I know the type, create an instance of child class depending upon type and return it. With the current implementation, it would result in infinite loop because I call super implementation from concrete class. What would be the perfect design to handle this scenario when I don't know which concrete class should be instantiated beforehand?

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• Are Oracle Database CPU license limits enforced by software, and how do I check them?

  - by DrStalker

  I've inherited a windows VM running Oracle Database 10g. Currently the VM has only one CPU assigned to it, but I can boost this up to 4 with our VMWare licenses. What I'm not yet certain about is if the Oracle Software will get upset. Are Oracle DB CPU limits enforced by software, and if so how do I find out what they? If it's just a legal enforcement I'll hunt through the mass of unsorted paperwork I have left from previous managers to find what we're licensed for, but a quick software check would be nice.

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• 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

  - by Tuula Fai

  Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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• It's not just “Single Sign-on” by Steve Knott (aurionPro SENA)

  - by Greg Jensen

  It is true that Oracle Enterprise Single Sign-on (Oracle ESSO) started out as purely an application single sign-on tool but as we have seen in the previous articles in this series the product has matured into a suite of tools that can do more than just automated single sign-on and can also provide rapidly deployed, cost effective solution to many demanding password management problems. In the last article of this series I would like to discuss three cases where customers faced password scenarios that required more than just single sign-on and how some of the less well known tools in the Oracle ESSO suite “kitbag” helped solve these challenges. Case #1 One of the issues often faced by our customers is how to keep their applications compliant. I had a client who liked the idea of automated single sign-on for most of his applications but had a key requirement to actually increase the security for one specific SOX application. For the SOX application he wanted to secure access by using two-factor authentication with a smartcard. The problem was that the application did not support two-factor authentication. The solution was to use a feature from the Oracle ESSO suite called authentication manager. This feature enables you to have multiple authentication methods for the same user which in this case was a smartcard and the Windows password.  Within authentication manager each authenticator can be configured with a security grade so we gave the smartcard a high grade and the Windows password a normal grade. Security grading in Oracle ESSO can be configured on a per application basis so we set the SOX application to require the higher grade smartcard authenticator. The end result for the user was that they enjoyed automated single sign-on for most of the applications apart from the SOX application. When the SOX application was launched, the user was required by ESSO to present their smartcard before being given access to the application. Case #2 Another example solving compliance issues was in the case of a large energy company who had a number of core billing applications. New regulations required that users change their password regularly and use a complex password. The problem facing the customer was that the core billing applications did not have any native user password change functionality. The customer could not replace the core applications because of the cost and time required to re-develop them. With a reputation for innovation aurionPro SENA were approached to provide a solution to this problem using Oracle ESSO. Oracle ESSO has a password expiry feature that can be triggered periodically based on the timestamp of the users’ last password creation therefore our strategy here was to leverage this feature to provide the password change experience. The trigger can launch an application change password event however in this scenario there was no native change password feature that could be launched therefore a “dummy” change password screen was created that could imitate the missing change password function and connect to the application database on behalf of the user. Oracle ESSO was configured to trigger a change password event every 60 days. After this period if the user launched the application Oracle ESSO would detect the logon screen and invoke the password expiry feature. Oracle ESSO would trigger the “dummy screen,” detect it automatically as the application change password screen and insert a complex password on behalf of the user. After the password event had completed the user was logged on to the application with their new password. All this was provided at a fraction of the cost of re-developing the core applications. Case #3 Recent popular initiatives such as the BYOD and working from home schemes bring with them many challenges in administering “unmanaged machines” and sometimes “unmanageable users.” In a recent case, a client had a dispersed community of casual contractors who worked for the business using their own laptops to access applications. To improve security the around password management the security goal was to provision the passwords directly to these contractors. In a previous article we saw how Oracle ESSO has the capability to provision passwords through Provisioning Gateway but the challenge in this scenario was how to get the Oracle ESSO agent to the casual contractor on an unmanaged machine. The answer was to use another tool in the suite, Oracle ESSO Anywhere. This component can compile the normal Oracle ESSO functionality into a deployment package that can be made available from a website in a similar way to a streamed application. The ESSO Anywhere agent does not actually install into the registry or program files but runs in a folder within the user’s profile therefore no local administrator rights are required for installation. The ESSO Anywhere package can also be configured to stay persistent or disable itself at the end of the user’s session. In this case the user just needed to be told where the website package was located and download the package. Once the download was complete the agent started automatically and the user was provided with single sign-on to their applications without ever knowing the application passwords. Finally, as we have seen in these series Oracle ESSO not only has great utilities in its own tool box but also has direct integration with Oracle Privileged Account Manager, Oracle Identity Manager and Oracle Access Manager. Integrated together with these tools provides a complete and complementary platform to address even the most complex identity and access management requirements. So what next for Oracle ESSO? “Agentless ESSO available in the cloud” – but that will be a subject for a future Oracle ESSO series!                                                                                                                               

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