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  • Data Virtualization: Federated and Hybrid

    - by Krishnamoorthy
    Data becomes useful when it can be leveraged at the right time. Not only enterprises application stores operate on large volume, velocity and variety of data. Mobile and social computing are in the need of operating in foresaid data. Replicating and transferring large swaths of data is one challenge faced in the field of data integration. However, smaller chunks of data aggregated from a variety of sources presents and even more interesting challenge in the industry. Over the past few decades, technology trends focused on best user experience, operating systems, high performance computing, high performance web sites, analysis of warehouse data, service oriented architecture, social computing, cloud computing, and big data. Operating on the ‘dark data’ becomes mandatory in the future technology trend, although, no solution can make dark data useful data in a single day. Useful data can be quantified by the facts of contextual, personalized and on time delivery. In most cases, data from a single source may not be complete the picture. Data has to be combined and computed from various sources, where data may be captured as hybrid data, meaning the combination of structured and unstructured data. Since related data is often found across disparate sources, effectively integrating these sources determines how useful this data ultimately becomes. Technology trends in 2013 are expected to focus on big data and private cloud. Consumers are not merely interested in where data is located or how data is retrieved and computed. Consumers are interested in how quick and how the data can be leveraged. In many cases, data virtualization is the right solution, and is expected to play a foundational role for SOA, Cloud integration, and Big Data. The Oracle Data Integration portfolio includes a data virtualization product called ODSI (Oracle Data Service Integrator). Unlike other data virtualization solutions, ODSI can perform both read and write operations on federated/hybrid data (RDBMS, Webservices,  delimited file and XML). The ODSI Engine is built on XQuery, hence ODSI user can perform computations on data either using XQuery or SQL. Built in data and query caching features, which reduces latency in repetitive calls. Rightly positioning ODSI, can results in a highly scalable model, reducing spend on additional hardware infrastructure.

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  • Why do old programming languages continue to be revised?

    - by SunAvatar
    This question is not, "Why do people still use old programming languages?" I understand that quite well. In fact the two programming languages I know best are C and Scheme, both of which date back to the 70s. Recently I was reading about the changes in C99 and C11 versus C89 (which seems to still be the most-used version of C in practice and the version I learned from K&R). Looking around, it seems like every programming language in heavy use gets a new specification at least once per decade or so. Even Fortran is still getting new revisions, despite the fact that most people using it are still using FORTRAN 77. Contrast this with the approach of, say, the typesetting system TeX. In 1989, with the release of TeX 3.0, Donald Knuth declared that TeX was feature-complete and future releases would contain only bug fixes. Even beyond this, he has stated that upon his death, "all remaining bugs will become features" and absolutely no further updates will be made. Others are free to fork TeX and have done so, but the resulting systems are renamed to indicate that they are different from the official TeX. This is not because Knuth thinks TeX is perfect, but because he understands the value of a stable, predictable system that will do the same thing in fifty years that it does now. Why do most programming language designers not follow the same principle? Of course, when a language is relatively new, it makes sense that it will go through a period of rapid change before settling down. And no one can really object to minor changes that don't do much more than codify existing pseudo-standards or correct unintended readings. But when a language still seems to need improvement after ten or twenty years, why not just fork it or start over, rather than try to change what is already in use? If some people really want to do object-oriented programming in Fortran, why not create "Objective Fortran" for that purpose, and leave Fortran itself alone? I suppose one could say that, regardless of future revisions, C89 is already a standard and nothing stops people from continuing to use it. This is sort of true, but connotations do have consequences. GCC will, in pedantic mode, warn about syntax that is either deprecated or has a subtly different meaning in C99, which means C89 programmers can't just totally ignore the new standard. So there must be some benefit in C99 that is sufficient to impose this overhead on everyone who uses the language. This is a real question, not an invitation to argue. Obviously I do have an opinion on this, but at the moment I'm just trying to understand why this isn't just how things are done already. I suppose the question is: What are the (real or perceived) advantages of updating a language standard, as opposed to creating a new language based on the old?

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  • Oracle R Distribution 3.1.1 Released

    - by Sherry LaMonica-Oracle
    Oracle R Distribution version 3.1.1 has been released to Oracle's public yum today. R-3.1.1 (code name "Sock it to Me") is an update to R-3.1.0 that consists mainly of bug fixes. It also includes enhancements related to accessing package help files, improved accuracy when importing data with large integers, and better integration with RStudio graphics. The full list of new features and bug fixes is listed in the NEWS file.To install Oracle R Distribution using yum, follow the instructions in the Oracle R Enterprise Installation and Administration Guide.Installing using yum will resolve any operating system dependencies automatically. As such, we recommend using yum to install Oracle R Distribution. However, if yum is not available, you can install Oracle R Distribution RPMs directly using RPM commands.For Oracle Linux 5, the Oracle R Distribution RPMs are available in the Enterprise Linux Add-Ons repository:  R-3.1.1-1.el5.x86_64.rpm   R-core-3.1.1-1.el5.x86_64.rpm  R-devel-3.1.1-1.el5.x86_64.rpm  libRmath-3.1.1-1.el5.x86_64.rpm  libRmath-devel-3.1.1-1.el5.x86_64.rpm  libRmath-static-3.1.1-1.el5.x86_64.rpm For Oracle Linux 6, the Oracle R Distribution RPMs are available in the Oracle Linux Add-Ons repository:  R-3.1.1-1.el6.x86_64.rpm  R-core-3.1.1-1.el6.x86_64.rpm  R-devel-3.1.1-1.el6.x86_64.rpm  libRmath-3.1.1-1.el6.x86_64.rpm  libRmath-devel-3.1.1-1.el6.x86_64.rpm  libRmath-static-3.1.1-1.el6.x86_64.rpmFor example, this command installs the R 3.1.1 RPM on Oracle Linux x86-64 version 6:  rpm -i R-3.1.1-1.el6.x86_64.rpm To complete the Oracle R Distribution 3.1.1 installation, repeat this command for each of the 6 RPMs, resolving dependencies as required. Oracle R Distribution 3.1.1 is not yet officially certified with Oracle R Enterprise. Refer to Table 1-2 in the Oracle R Enterprise Installation Guide for supported configurations of Oracle R Enterprise components, or check this blog for updates. The Oracle R Distribution 3.1.1 binaries for Windows, AIX, Solaris SPARC and Solaris x86 will be available on OSS, Oracle's Open Source Software portal, in the coming weeks.

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  • Business Analytics Oracle Partner Advisory Council 2013

    - by Mike.Hallett(at)Oracle-BI&EPM
    72 544x376 WHEN: Friday the 20th of September 2013 (just before OpenWorld) Register by: 1st of August 2013 WHERE: Sofitel San Francisco Bay 223 Twin Dolphin Drive, 94065 REDWOOD CITY, CA, USA Don’t miss this once a year opportunity to meet and drive a closer engagement with Oracle’s global Product Management Team: Oracle global Product Management will host this workshop. Target group: ACE Directors, Lead Consultants and key architects from our partners Topics: Product Development Roadmap, Partner project experience, your feedback, Q&A session For any inquiries please contact [email protected] As part of registering for the event, please note that you will need to complete the BI / EPM PAC-survey. Thank you for taking the time to provide this, your valuable input. The PAC (one for BI, and a separate track for Hyperion) is free of charge, but is only for OPN Specialised member partners, and is subject to availability. (Please do not attend unless you have received a confirmation from Oracle to do so.) Registration Link Coming Soon We do hope you will be able to join us - and I look forward to welcoming you in San Francisco. Normal 0 false false false EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Functional vs. Non-Functional Requirements vs Design ideas in an SRS

    - by Nicholas Chow
    For a school project, I had to create a SRS for a "fictional" application. However they did not show us what it exactly entails, and were very vague with explanations. The SRS asked of us has to have at least 5 functional requirements, 5 non functional requirements and 1 constraint. Now I have tried my best to make one however I there are still some uncertainties left, I hope you experts can tell me whether or not I am thinking in the right direction. I will keep on updating this posts as I have questions regarding requirements that are vague to me, thank you all in advance for making SRS more clear for me FR1 Registration of Organizer FR1 describes the registration of an Organizer on CrowdFundum FR1.1 The system shall display a registration form on the website. FR1.2 The system shall require a Name, Username, Document number passport/ID card, Address, Zip code, City, Email address, Telephone number, Bank account, Captcha code on the registration form when a user registers. FR1.3 The system shall check whether the Name, Username, Document number passport/ID card, Address, Zip code, City, Email address, Telephone number, Bank account, Captcha code are filled out correctly within 1 seconds after a user submits the registration form. FR1.4 The system shall display an error message containing: “Registration could not be completed” to the subscriber within 1 seconds after the system check of the registration form was unsuccessful. FR1.5 The system shall send a verification email containing a verification link to the subscriber within 30 seconds after the system check of the registration form was successful. FR1.6 The system shall add the newly registered Organizer to the user base within 5 seconds after the verification link was accessed. Questions: FR1.1 Is this a functional requirement, or have I incorporated design idea in it by using "shall display on website". If so what would be a better way to write it? FR1.2 Is this better written in one requirement, or should I write each condition as a seperate requirement? FR1.3-1.5 Are these functional requirements or did I mix some non functional elements in it? How is it better phrased? FR1.3-1.6 Are these all correct functional requirements? As in free of ambiguity, complete, implementation free etc.

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  • Good, simple reasons for having multiple environments

    - by smp7d
    Throughout my career I had worked at companies that had a collection of different environments for different purposes. We always had more or less our desktop environment, a test environment, a QA environment, a staging environment and a production environment. This went for both servers/applications and any data sources we were using. When I started at my current company I found that 90% of the apps were either developed on a desktop environment against production data sources or developed directly on the production server depending on the platform. I wasn't fazed because I was hired in part to make changes to improve the way the development team functioned, which was clear from my interview process. We slowly started to turn the philosophy and pretty soon, most of the apps could be run in either a desktop, test or production environment. Not too long after that staging came around as well. Now most of our developers see the benefit of this methodology and defend it vigilantly. However, we have a number of legacy apps that never got migrated. We also have a number of legacy programmers who think of this as a waste of time. Unfortunately, we got lip service but never full buy-in from management. We got what we thought was a commitment to invest substantially in this about a year ago, but nothing materialized despite the considerable planning that we put into it. Now we are finding that we need more and more environments. We need help from the server/network administration teams for setup and we need participation from the business stakeholders to support the release cycle. We are at a place now where a project can function what I consider "normally" only if you have the right people on the project and the time to set up the proper environments. I'd love to present a complete argument, but management really has no time and interest in hearing me out until there is a critical issue. I can't really articulate the benefits simply as it always just seemed second nature to me. I was wondering if there are any good, simple, irrefutable reasons for the separation of environments that would get managers with no development experience to get behind this idea. Are there any good resources/literature on the topic?

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  • RAID1: can't replace faulty spare (marked again as 'faulty spare' within seconds)

    - by user212475
    I got a problem that I cannot solve: Our fileserver runs XUbuntu and 3 RAID1s. One has a problem since monday: it consists of sdb and sdc. sdb was marked as faulty by mdadm for unknown reasons. I used --remove to remove it from the RAID and then to add it by --add. All was fine, re-syncing started but never got above 0% and after a few seconds, sdb was again marked as 'faulty spare' (and therefore the RAID degraded, but clean). So I saved the first 512 byte of the old sdb to a file, bought a new HDD of same size (4TB), shut down the computer and replaced sdb physically, switched the computer back on and wrote the 512 byte back to the new drive to have the same partition info as the old drive (both are the same type, from same company). But the new drive shows the same behaviour as the old: I can add, re-syncing starts and after a few seconds its marked as 'faulty spare'. Here exactly what i did: mdadm --remove /dev/md/1 /dev/sdb maadm --detail /dev/md/1 gives me: /dev/md/1: Version : 1.2 Creation Time : Sat Jun 8 22:32:05 2013 Raid Level : raid1 Array Size : 3906887360 (3725.90 GiB 4000.65 GB) Used Dev Size : 3906887360 (3725.90 GiB 4000.65 GB) Raid Devices : 2 Total Devices : 1 Persistence : Superblock is persistent Update Time : Thu Nov 7 06:56:13 2013 State : clean, degraded Active Devices : 1 Working Devices : 1 Failed Devices : 0 Spare Devices : 0 Name : File-Server:1 (local to host File-Server) UUID : 44ed561f:b733e946:e69820f4:aba9b223 Events : 2424 Number Major Minor RaidDevice State 0 0 0 0 removed 1 8 32 1 active sync /dev/sdc mdadm --add /dev/md/1 /dev/sdb mdadm --detail /dev/md/1 gives me: Version : 1.2 Creation Time : Sat Jun 8 22:32:05 2013 Raid Level : raid1 Array Size : 3906887360 (3725.90 GiB 4000.65 GB) Used Dev Size : 3906887360 (3725.90 GiB 4000.65 GB) Raid Devices : 2 Total Devices : 2 Persistence : Superblock is persistent Update Time : Thu Nov 7 06:57:49 2013 State : clean, degraded, recovering Active Devices : 1 Working Devices : 1 Failed Devices : 1 Spare Devices : 0 Rebuild Status : 0% complete Name : File-Server:1 (local to host File-Server) UUID : 44ed561f:b733e946:e69820f4:aba9b223 Events : 2431 Number Major Minor RaidDevice State 2 8 16 0 faulty spare rebuilding /dev/sdb 1 8 32 1 active sync /dev/sdc and after a few seconds: /dev/md/1: Version : 1.2 Creation Time : Sat Jun 8 22:32:05 2013 Raid Level : raid1 Array Size : 3906887360 (3725.90 GiB 4000.65 GB) Used Dev Size : 3906887360 (3725.90 GiB 4000.65 GB) Raid Devices : 2 Total Devices : 2 Persistence : Superblock is persistent Update Time : Thu Nov 7 06:57:50 2013 State : clean, degraded Active Devices : 1 Working Devices : 1 Failed Devices : 1 Spare Devices : 0 Name : File-Server:1 (local to host File-Server) UUID : 44ed561f:b733e946:e69820f4:aba9b223 Events : 2436 Number Major Minor RaidDevice State 0 0 0 0 removed 1 8 32 1 active sync /dev/sdc 2 8 16 - faulty spare /dev/sdb same behaviour if I zero the superblock (mdadm --zero-superblock /dev/sdb) before adding sdb. I do all commands as root and the system holds 3 more 4TB drives, ie the mainboard can handle them. The old harddrive was checked for errors using badblocks, but all is fine. Does anybody have any idea, what the problem is?

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  • F# Project Euler Problem 1

    - by MarkPearl
    Every now and then I give project Euler a quick browse. Since I have been playing with F# I have found it a great way to learn the basics of the language. Today I thought I would give problem 1 an attempt… Problem 1 If we list all the natural numbers below 10 that are multiples of 3 or 5, we get 3, 5, 6 and 9. The sum of these multiples is 23. Find the sum of all the multiples of 3 or 5 below 1000. My F# Solution I broke this problem into two functions… 1) be able to generate a collection of numbers that are multiples of a number but but are smaller than another number. let GenerateMultiplesOfXbelowY X Y = X |> Seq.unfold (fun i -> if (i<Y) then Some(i, i+X) else None) I then needed something that generated collections for multiples of 3 & 5 and then removed any duplicates. Once this was done I would need to sum these all together to get a result. I found the Seq object to be extremely useful to achieve this… let Multiples = Seq.append (GenerateMultiplesOfXbelowY 3 1000) (GenerateMultiplesOfXbelowY 5 1000) |> Seq.distinct |> Seq.fold(fun acc a -> acc + a) 0 |> Console.WriteLine |> Console.ReadLine My complete solution was … open System let GenerateMultiplesOfXbelowY X Y = X |> Seq.unfold (fun i -> if (i<Y) then Some(i, i+X) else None) let Multiples = Seq.append (GenerateMultiplesOfXbelowY 3 1000) (GenerateMultiplesOfXbelowY 5 1000) |> Seq.distinct |> Seq.fold(fun acc a -> acc + a) 0 |> Console.WriteLine |> Console.ReadLine   Which seemed to generate the correct result in a relatively short period of time although I am sure I will get some comments from the experts who know of some intrinsic method to achieve all of this in one method call.

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  • Keeping your options open in a cloud solution

    - by BuckWoody
    In on-premises solutions we have the full range of options open for a given computing solution – but we don’t always take advantage of them, for multiple reasons. Data goes in a Relational Database Management System, files go on a share, and e-mail goes to the Exchange server. Over time, vendors (including ourselves) add in functionality to one product that allow non-standard use of the platform. For example, SQL Server (and Oracle, and others) allow large binary storage in or through the system – something not originally intended for an RDBMS to handle. There are certainly times when this makes sense, of course, but often these platform hammers turn every problem into a nail. It can make us “lazy” in our design – we sometimes don’t take the time to learn another architecture because the one we’ve spent so much time with can handle what we want to do. But there’s a distinct danger here. In nature, when a population shares too many of the same traits, it can cause a complete collapse if a situation exploits a weakness shared by that population. The same is true with not using the righttool for the job in a computing environment. Your company or organization depends on your knowledge as a professional to select the best mix of supportable, flexible, cost-effective technologies to solve their problems, whether you’re in an architect role or not.  So take some time today to learn something new. The way I do this is to select a given problem, and try to solve it with a technology I’m not familiar with. For instance – create a Purchase Order system in Excel, then in Hadoop or MongoDB, or even in flat-files using PowerShell as an interface. No, I’m not suggesting any of these architectures are the proper way to solve the PO problem, but taking something concrete that you know well and applying that meta-knowledge to another platform will assist you in exercising the “little grey cells” and help you and your organization understand what is open to you. And of course you can do all of this on-premises – but my recommendation is to check out a cloud platform (my suggestion would of course be Windows Azure :) ) and try it there. Most providers (including Microsoft) provide free time to do that.

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  • Where does a "Technical Programmer" fit in, and what does the title mean? [closed]

    - by Mike E
    Was: "What is a 'Technical Programmer'"? I've noticed in job posting boards a few postings, all from European companies in the games industry, for a "Technical Programmer". The job description was similar, having to do with tools development, 3d graphics programming, etc. It seems to be somewhere between a Technical Artist who's more technical than artist or who can code, and a Technical Director but perhaps without the seniority/experience. Information elsewhere on the position is sparse. The title seems redundant and I haven't seen any American companies post jobs by that name, exactly. One example is this job posting on gamedev.net which isn't exactly thorough. In case the link dies: Subject: Technical Programmer Frictional Games, the creators of Amnesia: The Dark Descent and the Penumbra series, are looking for a talented programmer to join the company! You will be working for a small team with a big focus on finding new and innovating solutions. We want you who are not afraid to explore uncharted territory and constantly learn new things. Self-discipline and independence are also important traits as all work will be done from home. Some the things you will work with include: 3D math, rendering, shaders and everything else related. Console development (most likely Xbox 360). Hardware implementations (support for motion controls, etc). All coding is in C++, so great skills in that is imperative. Revised Summarised Question: So, where does a programmer of this nature fit in to software development team? If I had these on my team, what tasks am I expecting them to complete? Can I ask one to build a new level editor, or optimize the rendering engine? It doesn't seem to be a "tools programmer" which focuses on producing artist tools, often in high-level languages like C#, Python, or Java. Nor does it seem to be working directly on the engine, nor a graphics programmer, as such. Yet, a strong C++ requirement, which was mirrored in other postings besides this one I quoted. Edited To Add As far as it being a low-level programmer, I had considered that but lacking from the posting was a requirement of Assembly. Instead, they tend to require familiarity with higher-level hardware APIs such as DirectX, or DirectInput. I wasn't fully clear in my original post. I think, however, that Mathew Foscarini has it right in his answer, so barring someone who definitely works with or as a "Technical Programmer" stepping in to provide a clearer explanation, I'll go with that. A generalist, which also fits the description of a more-technical-than-artist TA.

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  • An Unstoppable Force!

    - by TammyBednar
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Building a high-availability database platform presents unique challenges. Combining servers, storage, networking, OS, firmware, and database is complicated and raises important concerns: Will coordination between multiple SME’s delay deployment? Will it be reliable? Will it scale? Will routine maintenance consume precious IT-staff time? Ultimately, will it work? Enter the Oracle Database Appliance, a complete package of software, server, storage, and networking that’s engineered for simplicity. It saves time and money by simplifying deployment, maintenance, and support of database workloads. Plus, it’s based on Intel Xeon processors to ensure a high level of performance and scalability. Take a look at this video to compare Heather and Ted’s approach to building a server for their Oracle database! http://www.youtube.com/watch?v=os4RDVclWS8 If you missed the “Compare Database Platforms: Build vs. Buy” webcast or want to listen again to find out how Jeff Schulte - Vice President at Yodlee uses Oracle Database Appliance.

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  • ecommerce item deleted by user, 301 rediret to HOME PAGE or 404 not found?

    - by Marco Demaio
    I know this question is someway similar to this one where they reccomend using 404, but after reading this other one where they suggest to use 301 when changing site urls (in the specific case was due to redesign/refactoring) I get a bit of confused and I hope someone could clarify for this specific example: Let's say I have an ecommerce site, let's also say the final user inserted some interesting items in the site and the ecommerce webapp created the item pages at the urls: http://...?id=20, http://...?id=30 etc. Now let's say some of these interesting items got many external links toward them from many other sites because some people found those items very interesting and linked to them. After some years the final user deletes those items, so obviously the pages/urls http://...?id=20, http://...?id=30, etc. now do not exist anymore, but still many pages on the web are linking toward them. What should the ecommerce site do now, just show a 404 page for those items? But, I'm confused, wouldn't this loose all the Google PR passed by the external links to the items pages? So isn't it better to use 301 redirect to HOME PAGE that at least passes the PR to the HOME PAGE? Thanks, EDIT: Well, according to answeres the best thing to do so far is to do a 404/410. In order to make this question more complete, I would like to talk about a special case, just to make sure I understood. properly. Let's say the user creates those items again (the ones he previously deleted at point 4), maybe he changes a bit their names and description, but they are basically the same items. The webapp has no way to know these new added items were the old items so it obviously create them as new items with new urls http://...?id=100, http://...?id=101, does it makes sense at this point to redirect 301 the old urls to the new ones? MORE EDIT (It would be VERY IMPORTANT TO UNDERSTAND): Well according to the clever answers received so far it seems for the special case, explained in my last EDIT, I could use 301, since it's something of not deceptive cause basically the new pages is a replacement for the old page in term of contents. This is basically done to keep the PR passed from external link and also for better user experience. But beside the user experince, that is discussible (*1), in order to preserve PR from external broken linlks why not just always use 301, In my understanding Google dislikes duplicated contents, but are we sure that 301 redirect to HOME PAGE is seen as duplicated contents for Google?! Google itself suggests to redircet 301 index.html to document root so if they consider 301 as duplicated contents wouldn't that be considered duplicated contents too?! Why do they suggest it? Let me provoke you: “why not just add a 301 to HOME PAGE for every not found page?” (*1) as a user, when I follo a broken url from some external link to some website's page I would stick more on this website if I get redirected to HOME PAGE rather than seeing a 404 page where I would think the webiste does not even exist anymore and maybe I don't even try to go to HOME PAGE of the website.

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  • SQL Saturday 194 - Exeter

    - by Dave Ballantyne
    Many kudos goes to Jonathan and Annette Allen and the others on the team for confirming SQL Saturday 194 in Exeter on the 8th and 9th of March.  The event home page is here http://www.sqlsaturday.com/194/eventhome.aspx and I delighted that myself and Dave Morrison will be presenting a full day pre-con on the 8th on favourite subjects “TSQL and Internals”. Here is the full abstract : TSQL and internals - When faced with performance issues there are many lines of attack. Tuning the engine itself can get you so far, however for maximum effect you need to understand how the engine and how it translates SQL statements into performable actions. This is not a simple task, it is a massive task to deal with a multi-table join and the number of permutations can be immense. To back up this knowledge, we can create better performing TSQL and understand the impact that is has upon the engine and recognize the pitfalls and gotcha’s that exist in SQLServer. Ultimately, there is no ‘best way’ to perform a single task only many variations of ‘it depends’ , but now we can pick the most appropriate option for the required dataload. Over the years, there have been many myths and misconceptions have grown around the product, some have basis in older versions and some are just wrong. Continuing to build on the knowledge given so far these issue will be explored and broken down and proved or disproved. Finally we will look to the future and explore SQL Server 2012 and the new functionality that that brings and some of the common uses that we will be able to address. After completion of this days pre-con, attendees will have a more complete knowledge of execution plans, and how they relate to the physical and logical actions that SQLServer will be executing on their behalf. The attendees will also have a more rounded and fuller knowledge of TSQL and the implications of incorrectly defining a query. Dave is a fountain of knowledge on execution plans and optimizer internals and ,though i may flatter myself, I’m no shrinking violet when it comes to TSQL and such matters.  I hope that if you cant join us, then there are other pre-cons available from other experts in their fields that may ‘float you boat’ too.  The pre-con page is http://sqlsouthwest.co.uk/SQLSaturday_precon.htm Also, excitingly, this pre-con day is sponsored by Fusion-IO which is a great boon for the day. If you want a more of this then i am offering a 2 day TSQL course starting on the 19th of March. More details on this are available here

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  • Oracle Social Relationship Management Implementation Exam is now available in Beta!

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Get certified in implementing the most complete social relationship management solution on the market. Passing the exam means you will be recognized as an Implementation Specialist for Oracle Social Relationship Management. Schedule your exam as soon as possible to benefit from our exclusive vouchers which can waive the entire exam fee! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • JavaOne 2013: (Key) Notes of a conference – State of the Java platform and all the roadmaps by Amis

    - by JuergenKress
    Last week’s JavaOne conference provided insights in the roadmap of the Java platform as well as in the current state of things in the Java community. The close relationship between Oracle and IBM concerning Java, the (continuing) lack of such a relationship with Google, the support from Microsoft for Java applications on its Azure cloud and the vibrant developer community – with over 200 different Java User Groups in many countries of the world. There were no major surprises or stunning announcements. Java EE 7 (release in June) was celebrated, the progress of Java 8 SE explained as well as the progress on Java Embedded and ME. The availability of NetBeans 7.4 RC1 and JDK 8 Early Adopters release as well as the open sourcing of project Avatar probably were the only real news stories. The convergence of JavaFX and Java SE is almost complete; the upcoming alignment of Java SE Embedded and Java ME is the next big consolidation step that will lead to a unified platform where developers can use the same skills, development tools and APIs on EE, SE, SE Embedded and ME development. This means that anything that runs on ME will run on SE (Embedded) and EE – not necessarily the reverse because not all SE APIs are part of the compact profile or the ME environment. However, the trimming down of the SE libraries and the increased capabilities of devices mean that a pretty rich JVM runs on many devices – such as JavaFX 8 on the Raspberry PI. The major theme of the conference was Internet of Things. A world of things that are smart and connected, devices like sensors, cameras and equipment from cars, fridges and television sets to printers, security gates and kiosks that all run Java and are all capable of sending data over local network connections or directly over the internet. The number of devices that has these capabilities is rapidly growing. This means that the number of places where Java programs can help program the behavior of devices is growing too. It also means that the volume of data generated is expanding and that we have to find ways to harvest that data, possibly do a local pre-processing (filter, aggregate) and channel the data to back end systems. Terms typically used are edge devices (small, simple, publishing data), gateways (receiving data from many devices, collecting and consolidating, pre-processing, sending onwards to back end – typically using real time event processing) and enterprise services – receiving the data-turned-information from the gateways to further consolidate, distribute and act upon. A cheap device like the Raspberry PI is a perfect way to get started as a Java developer with what embedded (device) programming means and how interaction with physical input and output takes place. Roadmaps The over all progress on Java is visualized in this overview: Read the full article here. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Amis,OOW,Oracle OpenWorld,JavaOne,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Is my JavaScript/jQuery methodology good? [migrated]

    - by absentx
    I am seeking critique on what has become my normal methodology of writing JavaScript code. I have become heavily reliant on the jQuery library, but I think this has helped me learn the native language better also. Anyway, please critique the following style of JavaScript coding... Buried are a lot of questions of scope; if you could point out the strengths and weaknesses of this style I would appreciate it. var critique ={ start: function(){ globalness = 'GLOBAL-GLOBAL'; //Available to all critique's methods var notglobalness = 'LOCAL-LOCAL'; // Only available to critiques start method //Am I using the "method" teminology properly here?? $('#stuff').on('click','a.closer-target',function(){ $target = $(this); if($target.hasClass('active')){ $target.removeClass('active'); } else{ $target.addClass('active'); critique.madness($target); } }) console.log(notglobalness+': at least I am useful at home'); console.log('note here that: '+notglobalness+' is no longer available after this point, lets continue on:'); critique.madness(notglobalness); }, madness: function($e){ //Do a bunch of awesomeness with $e, //but continue to keep it seperate because you think its best to keep things isolated. //Send to the next function when complete here console.log('Here is globalness, which is still available from the start method of critique!! ' + globalness); console.log('Let us see if the globalness carries on to a new var object!!'); console.log('The locally isolated variable of NOTGLOBALNESS is available here, because it was passed to this method. Let us show it:'+$e); carryOn.start(); } } //end critique var carryOn={ start: function(){ console.log('any chance critique.globalness will work here??? lets see: ' +globalness); console.log('it absolutely does'); } } $(document).ready(critique.start); (I always struggle with which of the Stack Exchange sites is best to post "questions of theory" like this, but I think Programmers is the best, if not, as usual a mod will move it, etc...)

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  • List of common pages to have in the footer [closed]

    - by user359650
    I would like to post this question as a reference for webmasters wondering what pages they should include in the footer. I will use answers to complete my initial list: About us / About MyCompany / MyCompany About / About us: description about the company, its mission, and its vision. History: summary of milestones achieved by the company. The team / Management / Board of directors: depending on size of the company there may be one of more pages describing the people involved in the company, depending on their position. Awards: list of awards received by the company if any. In the press / They're talking about us: list of links to external websites, usually highly regarded news websites, which mentioned the company in one of their articles. Media Wallpapers: wallpapers with company logo in different colors and formats that fans can set as desktop image for their computer. logos: company logo in different colors and formats that websites/blogs posting about the website can use for illustration purposes. Media kits: documents, usually in PDF format summarizing the key company figures and facts that journalists can download and read to get a quick overview of the company. Misc Contact / Contact us: contact details the company is prepared to disclose if any (address, email, phone) or contact form. Careers / Jobs / Join us: list of open vacancies with contact form to apply. Investors / Partners / Publishers: information and contact forms for companies willing to become Investors/Partners/Publishers or login page to access portal restricted to those who already are. FAQ: list of common questions and answers to guide users and reduce number of support requests. Follow us / Community Facebook / Twitter / Google+: links to the company's pages/accounts on various social networks. Legal Terms / Terms of use / Terms & Conditions: rules users must follow when browsing the website. Privacy / Privacy Statement: explanations as to how the company deals with users' personal data and what users can do about it (request information to be deleted...). cookies: page that starts appearing on more and more websites due to new regulation (notably EU) imposing more transparency and control for users about cookies (e.g. BBC cookie page). Any input is welcome PS: if someone with enough rep could add the footer tag that would be great (min. 300 required).

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  • StringBuffer behavior in LWJGL

    - by Michael Oberlin
    Okay, I've been programming in Java for about ten years, but am entirely new to LWJGL. I have a specific problem whilst attempting to create a text console. I have built a class meant to abstract input polling to it, which (in theory) captures key presses from the Keyboard object and appends them to a StringBuilder/StringBuffer, then retrieves the completed string after receiving the ENTER key. The problem is, after I trigger the String return (currently with ESCAPE), and attempt to print it to System.out, I consistently get a blank line. I can get an appropriate string length, and I can even sample a single character out of it and get complete accuracy, but it never prints the actual string. I could swear that LWJGL slipped some kind of thread-safety trick in while I wasn't looking. Here's my code: static volatile StringBuffer command = new StringBuffer(); @Override public void chain(InputPoller poller) { this.chain = poller; } @Override public synchronized void poll() { //basic testing for modifier keys, to be used later on boolean shift = false, alt = false, control = false, superkey = false; if(Keyboard.isKeyDown(Keyboard.KEY_LSHIFT) || Keyboard.isKeyDown(Keyboard.KEY_RSHIFT)) shift = true; if(Keyboard.isKeyDown(Keyboard.KEY_LMENU) || Keyboard.isKeyDown(Keyboard.KEY_RMENU)) alt = true; if(Keyboard.isKeyDown(Keyboard.KEY_LCONTROL) || Keyboard.isKeyDown(Keyboard.KEY_RCONTROL)) control = true; if(Keyboard.isKeyDown(Keyboard.KEY_LMETA) || Keyboard.isKeyDown(Keyboard.KEY_RMETA)) superkey = true; while(Keyboard.next()) if(Keyboard.getEventKeyState()) { command.append(Keyboard.getEventCharacter()); } if (Framework.isConsoleEnabled() && Keyboard.isKeyDown(Keyboard.KEY_ESCAPE)) { System.out.println("Escape down"); System.out.println(command.length() + " characters polled"); //works System.out.println(command.toString().length()); //works System.out.println(command.toString().charAt(4)); //works System.out.println(command.toString().toCharArray()); //blank line! System.out.println(command.toString()); //blank line! Framework.disableConsole(); } //TODO: Add command construction and console management after that } } Maybe the answer's obvious and I'm just feeling tired, but I need to walk away from this for a while. If anyone sees the issue, please let me know. This machine is running the latest release of Java 7 on Ubuntu 12.04, Mate desktop environment. Many thanks.

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  • Ubuntu 12.4.1 failing in vm both Vbox and Vmware on new HP Envy 4t-1000

    - by Chas
    Brand new to Linux, getting frustrated trying to get an environment up with Ubuntu. My primary goal is to learn Linux and Apache/PHP development. I need to keep my Windows OS as main on my machine for work, so i'm trying to virtualize Ubuntu 12.4.1 without luck (many attempts). I have a new HP Envy 4t-1000 with 16gb ram, and 32 gb ssd caching with 500gb spindle hard drive. Graphics card is an Intel HD 3000 with AMD Radeon 7670M. With installing Ubuntu desktop in VBox, I'm getting this result: https://forums.virtualbox.org/viewtopic.php?f=6&t=51939 With VMware workstation 7 (patched), I complete the install of Ubuntu, it reboots, purple desktop briefly flashes then it drops to command line. I bought a beginning Ubuntu book, and it recommends trying to manually configure graphics if this happens. So I tried doing a safe boot holding shift - I get to the first screen (GRUB) loads fine, and I choose recovery mode. After choosing the recovery mode, I get the recovery mode options, and can arrow down to what the book suggests 'Run in fail safe graphic mode.' Once I select this option, I get a black screen with a large white dialogue box, at the top it says "The system is running in low-graphics mode. Your screen, graphics card, and input device settings could not be detected correctly. You will need to configure these yourself." Then there is an ok button way down at the bottom. When I select 'ok' I get a menu for a few options, book recommended 'reconfigure graphics.' When I try this, I get a menu of two options: 1) "Use generic (default) configuration or 2) use backup. I've tried both options several times, hitting ok just refreshes screen and nothing more. Rebooting at this point just goes back to command line as before. I don't know what to do at this point, I've spent too many hours this weekend trying in both VBox and VMware to get Ubuntu going. Isn't there like a very basic graphic display or something I can use to at least get into the desktop? I explored the GRUB some more, and tried to look at the startup and xserver logs - both are blank. No help there I guess? When I try to choose 'Edit the configuration file, then 'ok' screen just refreshes on same menu options, nothing happens. thx for any advice. I really need to focus on learning Linux, Apache and PHP, so perhaps Ubuntu just won't work on my hardware? Any other suggestions? I will need to virtualize - THANKS for any help/advice.

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  • Cannot install "ATI/AMD proprietary FGLRX graphics driver" (SystemError)

    - by Fisherman John
    I have just installed a fresh copy of 12.04.1 64bit. I formatted my PC completely and enabled updates during the installation. After the installation was complete, I went on updating my software. However, when I wanted to install the additional drivers using the Additional Drivers tool (namely "ATI/AMD proprietary FGLRX graphics driver"), it gave me this error: SystemError: E:Unable to correct problems, you have held broken packages. The same error shows up if I try installing the post-release updates driver. Installing the drivers from the terminal results in this output: XXXXXX:~$ sudo apt-get install fglrx [sudo] password for XXXXX: Reading package lists... Done Building dependency tree Reading state information... Done Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: fglrx : Depends: lib32gcc1 but it is not going to be installed Depends: libc6-i386 but it is not going to be installed E: Unable to correct problems, you have held broken packages." I get this using "sudo apt-get update": http://pastebin.com/AWAtDXjY But "sudo apt-get install fglrx" still get me this error: http://pastebin.com/RYM55bVN & "sudo apt-get -f install fglrx" gives me this error: http://pastebin.com/xxekajvP Any help would be greatly appreciated. (Please note that I'm new to Linux, coming directly from Windows. I have tried Ubuntu twice or so before, but it was not for a long period of time. The drivers got installed smoothly the few times I've tried Ubuntu, but post-release updates never worked for me.) [I am going to work now, so I can only answer from my phone. Can't really test any new solutions you may give me until ~10 hours from now on. Maybe more.] @stonedsquirrel When I try to run that command, I get this error: "XXXXXX:~$ sudo apt-get install fglrx [sudo] password for XXXXX: Reading package lists... Done Building dependency tree Reading state information... Done Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: fglrx : Depends: lib32gcc1 but it is not going to be installed Depends: libc6-i386 but it is not going to be installed E: Unable to correct problems, you have held broken packages." ie. I get the same error. ( I am Fisherman John, dunno how to login & thereby respond to your comment again _ )

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  • OSB unit testing, part 1 by Qualogy

    - by JuergenKress
    First you need to implement the simple bpel process like this : In my current project, I inherited a lot of OSB components that have been developed by (former) team members, but they all lack unit tests. This is a situation I really dislike, since this makes it much harder to refactor or bug-fix the existing code base. So, for all newly created components (and components I have to bug-fix) I strive to add unit tests. Of course, the unit tests will be created using my favourite testing tool: soapUI ! Unit of test The unit test should be created for the service composition, which in OSB terms should be the proxy service combination with its business service. Now, since you do not want to rely on any other services, you should provide mock services for all services invoked from your Component-Under-Test. In a previous article, I wrote about mocking your services in soapUI. While this approach would also be valid here, creating a mock service (and certainly deploying it on a separate WebServer) does violate one of the core principles of unit testing: to make your unit tests as self-contained as possible, i.e. not depending on any external components. In this article, I will show you how to achieve this by simply providing a mock response inside your unit test. Scenario The scenario I implement for testing is a simple currency converter; the external request consists of a from and a to currency, and an amount (in currency from). The service will perform an exchange rate lookup using the WebServiceX CurrencyConverter and return a response to the caller consisting of both the source and target currencies and amounts. For the purpose of unit testing, I will implement a mock response for the exchange rate lookup. Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Qualogy,OSB,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • 13.10 upgrade dropping wifi [on hold]

    - by Daryl
    Almost a complete newb here. After my last upgrade from 12.04 to 13.10 my wifi now randomly drops. The only way I can get a signal back is a shutdown and restart otherwise it shows no network is even available to connect to. Had no problems until the upgrade. Any help would be appreciated. H/W path Device Class Description ==================================================== system h8-1534 (H2N64AA#ABA) /0 bus 2AC8 /0/0 memory 64KiB BIOS /0/4 processor AMD FX(tm)-6200 Six-Core Processor /0/4/5 memory 288KiB L1 cache /0/4/6 memory 6MiB L2 cache /0/4/7 memory 8MiB L3 cache /0/d memory 10GiB System Memory /0/d/0 memory DIMM Synchronous [empty] /0/d/1 memory 4GiB DIMM DDR3 Synchronous 1600 MHz (0.6 ns) /0/d/2 memory 2GiB DIMM DDR3 Synchronous 1600 MHz (0.6 ns) /0/d/3 memory 4GiB DIMM DDR3 Synchronous 1600 MHz (0.6 ns) /0/100 bridge RD890 PCI to PCI bridge (external gfx0 port B) /0/100/0.2 generic RD990 I/O Memory Management Unit (IOMMU) /0/100/2 bridge RD890 PCI to PCI bridge (PCI express gpp port B) /0/100/2/0 display Turks PRO [Radeon HD 7570] /0/100/2/0.1 multimedia Turks/Whistler HDMI Audio [Radeon HD 6000 Series] /0/100/5 bridge RD890 PCI to PCI bridge (PCI express gpp port E) /0/100/5/0 bus TUSB73x0 SuperSpeed USB 3.0 xHCI Host Controller /0/100/11 storage SB7x0/SB8x0/SB9x0 SATA Controller [RAID5 mode] /0/100/12 bus SB7x0/SB8x0/SB9x0 USB OHCI0 Controller /0/100/12.2 bus SB7x0/SB8x0/SB9x0 USB EHCI Controller /0/100/13 bus SB7x0/SB8x0/SB9x0 USB OHCI0 Controller /0/100/13.2 bus SB7x0/SB8x0/SB9x0 USB EHCI Controller /0/100/14 bus SBx00 SMBus Controller /0/100/14.2 multimedia SBx00 Azalia (Intel HDA) /0/100/14.3 bridge SB7x0/SB8x0/SB9x0 LPC host controller /0/100/14.4 bridge SBx00 PCI to PCI Bridge /0/100/14.5 bus SB7x0/SB8x0/SB9x0 USB OHCI2 Controller /0/100/15 bridge SB700/SB800/SB900 PCI to PCI bridge (PCIE port 0) /0/100/15.1 bridge SB700/SB800/SB900 PCI to PCI bridge (PCIE port 1) /0/100/15.2 bridge SB900 PCI to PCI bridge (PCIE port 2) /0/100/15.2/0 wlan0 network RT3290 Wireless 802.11n 1T/1R PCIe /0/100/15.2/0.1 generic RT3290 Bluetooth /0/100/15.3 bridge SB900 PCI to PCI bridge (PCIE port 3) /0/100/15.3/0 eth0 network RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller /0/100/16 bus SB7x0/SB8x0/SB9x0 USB OHCI0 Controller /0/100/16.2 bus SB7x0/SB8x0/SB9x0 USB EHCI Controller /0/101 bridge Family 15h Processor Function 0 /0/102 bridge Family 15h Processor Function 1 /0/103 bridge Family 15h Processor Function 2 /0/104 bridge Family 15h Processor Function 3 /0/105 bridge Family 15h Processor Function 4 /0/106 bridge Family 15h Processor Function 5 /0/1 scsi0 storage /0/1/0.0.0 /dev/sda disk 1TB WDC WD1002FAEX-0 /0/1/0.0.0/1 volume 189MiB Windows FAT volume /0/1/0.0.0/2 /dev/sda2 volume 244MiB data partition /0/1/0.0.0/3 /dev/sda3 volume 931GiB LVM Physical Volume /0/2 scsi2 storage /0/2/0.0.0 /dev/cdrom disk DVD A DH16ACSHR /0/3 scsi6 storage /0/3/0.0.0 /dev/sdb disk SCSI Disk /0/3/0.0.1 /dev/sdc disk SCSI Disk /0/3/0.0.2 /dev/sdd disk SCSI Disk /0/3/0.0.3 /dev/sde disk MS/MS-Pro /0/3/0.0.3/0 /dev/sde disk /1 power Standard Efficiency I apologize for my newbness. I hope this is enough info for the hardware. Thanks Bruno for pointing out I needed to add more info. If I am lacking anything else please let me know and I'll post it.

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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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  • Should i continue my self-taught coding practice or learn how to do coding professionally?

    - by G1i1ch
    Lately I've been getting professional work, hanging out with other programmers, and making friends in the industry. The only thing is I'm 100% self-taught. It's caused my style to extremely deviate from the style of those that are properly trained. It's the techniques and organization of my code that's different. It's a mixture of several things I do. I tend to blend several programming paradigms together. Like Functional and OO. I lean to the Functional side more than OO, but I see the use of OO when something would make more sense as an abstract entity. Like a game object. Next I also go the simple route when doing something. When in contrast, it seems like sometimes the code I see from professional programmers is complicated for the sake of it! I use lots of closures. And lastly, I'm not the best commenter. I find it easier just to read through my code than reading the comment. And most cases I just end up reading the code even if there are comments. Plus I've been told that, because of how simply I write my code, it's very easy to read it. I hear professionally trained programmers go on and on about things like unit tests. Something I've never used before so I haven't even the faintest idea of what they are or how they work. Lots and lots of underscores "_", which aren't really my taste. Most of the techniques I use are straight from me, or a few books I've read. Don't know anything about MVC, I've heard a lot about it though with things like backbone.js. I think it's a way to organize an application. It just confuses me though because by now I've made my own organizational structures. It's a bit of a pain. I can't use template applications at all when learning something new like with Ubuntu's Quickly. I have trouble understanding code that I can tell is from someone trained. Complete OO programming really leaves a bad taste in my mouth, yet that seems to be what EVERYONE else is strictly using. It's left me not that confident in the look of my code, or wondering whether I'll cause sparks when joining a company or maybe contributing to open source projects. In fact I'm rather scared of the fact that people will eventually be checking out my code. Is this just something normal any programmer goes through or should I really look to change up my techniques?

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  • MySQL Connector/Net 6.6.4 RC1 has been released

    - by fernando
    MySQL Connector/Net 6.6.4, a new version of the all-managed .NET driver  for MySQL has been released.  This is the Release Candidate intended to introduce users to the new features in the release.  This release is feature complete it should be stable enough for users to understand the new features and how we expect them to work.  As is the case with all non-GA releases, it should not be used in any production environment.  It is appropriate for use with MySQL server versions 5.0-5.6 It is now available in source and binary form from http://dev.mysql.com/downloads/connector/net/#downloads and mirror sites (note that not all mirror sites may be up to date at this point-if you can't find this version on some mirror, please try again later or choose another download site.) The 6.6 version of MySQL Connector/Net brings the following new features:   * Stored routine debugging   * Entity Framework 4.3 Code First support   * Pluggable authentication (now third parties can plug new authentications mechanisms into the driver).   * Full Visual Studio 2012 support: everything from Server Explorer to Intellisense&  the Stored Routine debugger. The following specific fixes are addressed in this version: - Fixed Entity Framework + mysql connector/net in partial trust throws exceptions (MySql bug #65036, Oracle bug #14668820). - Added support in Parser for Datetime and Time types with precision when using Server 5.6 (No bug Number). - Fix for bug TIMESTAMP values are mistakenly represented as DateTime with Kind = Local (Mysql bug #66964, Oracle bug #14740705). The release is available to download athttp://dev.mysql.com/downloads/connector/net/6.6.html Documentation ------------------------------------- You can view current Connector/Net documentation at http://dev.mysql.com/doc/refman/5.5/en/connector-net.html For specific topics: Stored Routine Debugger:http://dev.mysql.com/doc/refman/5.5/en/connector-net-visual-studio-debugger.html Authentication plugin:http://dev.mysql.com/doc/refman/5.5/en/connector-net-programming-authentication-user-plugin.html You can find our team blog at http://blogs.oracle.com/MySQLOnWindows. You can also post questions on our forums at http://forums.mysql.com/. Enjoy and thanks for the support!

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