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• Windows 7 - Intermittently processes will not close when the app closes

  - by Bill Sambrone

  I have a user I am supporting who has the strangest issue. There are 2 problem applications, Word 2010 and a scanning program called ScandallPro. Intermittently (and at least once a day), she will close an app and the underlying process will not close. Both Word 2010 and this scanning software have all the latest updates. There is another user who has the same software that does not have this problem, and has identical hardware. I have formatted and rebuilt the computer for the user who is having the problems. After the rebuild, the machine was fine for a day but the scanning software continues to intermittently keep the process running even after it is closed. This is a problem because she cannot open a new instance of it while the process is still running. There is a boatload of line of business software on this machine, all of which she needs. I believe the Word 2010 issue is due to a misbehaving add-in (there are 2 add-ins, neither of which seem stable), and I think my best bet is to work with the add-in vendor on it. The scanning program staying open is isolated to this 1 user. The only difference between her machine and the other user is that she has Quickbooks, RoboForm, and Adobe Acrobat X Pro. Any ideas of what can be causing this, or other diagnostic steps to try?

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• Windows 7 BSOD when changing power plan

  - by dd5

  i have a strange problem. When i want to change the power plan on my laptop from High performance to Balanced, Windows freezes and i get bsod. The power plan settings are all default. Laptop specs: - Intel Core i3 330M/350M - Intel® HM55 Express Chipset - DDR3 1066 MHz SDRAM 8GB - ATI Mobility™ Radeon HD5730 1GB DDR3 VRAM - Intel SSD330 128gb - Windows 7 Home premium I've searched the internets but couldnt find a similar issue. BSOD first started when i installed this SSD and stopped when i've updated the chipset controller driver then started again yesterday when i wanted to change the power settings plan.Minidump file here. Any help with this weird issue appriciated, thanks. Edit: - i've ran Memory diagnostic tool, - Intel SSD diagnostics - and updated the firmware to 3.2.1. Non of these steps worked or shown signs of errors - but still got BSOD when changing power plan settings. After analizing the dump file via osronline.com here a first few lines: CRITICAL_OBJECT_TERMINATION (f4) A process or thread crucial to system operation has unexpectedly exited or been terminated. Several processes and threads are necessary for the operation of the system; when they are terminated (for any reason), the system can no longer function. Arguments: Arg1: 0000000000000003, Process Arg2: fffffa8008661b30, Terminating object Arg3: fffffa8008661e10, Process image file name Arg4: fffff800033de270, Explanatory message (ascii) -- Solution -- Provided by Vinayak: After installing the Intel Rapid storage Technology from MajorGeeks, i didn't experience a BSOD since, thank you :)

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• Resolving loss of internet bandwidth in home network

  - by Caspar

  Recently, I've decided to connect my laptop at home to my modem/router through Ethernet cables built into my apartment. As these built-in Ethernet cables are usable via plugs built into the walls (called powerline adapters), I use some additional cabling (STP CAT6 cables) from my laptop/router to the plugs. In addition, I don't know any technical details about these built-in cables (as they're not visible), only the maximal bandwidth (1 GBit = Cat6?) that they're supporting. The built-in cables are Cat. 5e Ethernet cables. The problem is now that when I set up the connection, I cannot use the full bandwidth that my internet connection is actually offering (100 Mbit/s), only about 85 Mbit/s between 85 - 88 Mbit/s, despite the fact that all cables involved should support the maximal bandwidth. I know from other tests with one of the Ethernet cables in use that I can use almost 99 Mbit/s when I connect my laptop directly to the router/modem using only this one cable. In addition, it is very unlikely that the length of the resulting cable connection from my laptop to my router involving the built-in cables exceeds 100 m. So, what possible reasons for this loss of bandwidth exist? And how I can fix this issue? I hope this might help resolve the issue: The built-in cables appear to be Cat. 5e Ethernet cables. So, is there any problem when I connect Cat6 Ethernet cables directly to Cat5e Ethernet cables via the plugs?

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• Is this "cache administrator" error my server's problem?

  - by Eoin

  Hey, I have a CentOS VPS running Apache with a phpBB installation. One specific user has received errors when posting a message or logging in to the forum. The following issue has arisen in parallel to installing nginx, which serves only the static files of my site. Not sure if this is only coincidence. Furthermore, my setup uses redirects (in some cases, double-redirects) to point the user to a different virtual folder. So, the forum is seen to be at /translation/ but the actual files are found in /phpbb/. I'm at a loss as to what may be the underlying issue. My server? The person's ISP? She has tested both at home and at work, with similar issues. While trying to process the request: GET /phpbb/index.php?sid=f62c927e7eb8f1d60a92dcc6fd918112 HTTP/1.1 Host: www.irishgaelictranslator.com User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 Accept-Language: en-za Accept-Encoding: gzip,deflate Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7 Keep-Alive: 115 Connection: keep-alive Referer: http://www.irishgaelictranslator.com/phpbb/ucp.php?mode=login Cookie: phpbb3_cipi4_u=96645; phpbb3_cipi4_k=; phpbb3_cipi4_sid=f62c927e7eb8f1d60a92dcc6fd918112; __utma=153470688.1232378553.1294664234.1294664234.1294664234.1; __utmb=153470688.9.10.1294664234; __utmc=153470688; __utmz=153470688.1294664235.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); style_cookie=null The following error was encountered: Invalid Response The HTTP Response message received from the contacted server could not be understood or was otherwise malformed. Please contact the site operator. Your cache administrator may be able to provide you with more details about the exact nature of the problem if needed.

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• Is this way of using Excel 2007 Pivot table for BI scalable ?

  - by Sim

  Hi all, Background: We need to consolidate sales data across the country to do analysis Our Internet connection/IT expertise/IT investment is not quite strong, therefore full BI solution is out of question I tried several SaaS BI solution (GoodData, ZohoReports) and while they're good, they seem not to fully support what we need We're looking at 'bout 2 millions record for every 2 months My current approach Our (10) sites currently gathers data from all their branches and consolidate them into 1 Excel file with Pivot table and embed source data In HQ, I will request 10 sites to send back those Excel files periodically We will import those Excel to our MSSQL server There will be a master Excel file, that will also have the same pivot table (as those came from site Excel file), and datasource is the MSSQL server More details For testing, I currently use MSSQL 2008 Express on my laptop So far, I imported our transactions for the past 2 months and there are 2 millions+ row in 1 table in MSSQL (we just use 1 table, corresponding to our common pivot table structure). DB size is ~ 600 MB In the master Excel file, if not including the source data, it's just < 10MB. Including the source data will increase the size to 60 MB (so I supposed Office 2007 automatically zip the data ?) I try using the Pivot (drag-and-drop fields) and the performance so far is OK (my laptop specs: C2D T7200, 3GB RAM, Windows XP) So my question is : If we're looking at full year transaction (roughly 15 millions rows in MSSQL 2008 Express, 3.6 GB in size), is there any issue with that 15 million rows in 1 table in SQL Express ? Is there any performance issue with the pivot table at that time ? Can it still embed the source data ? (I google-ed but didn't find the maximum size of source data Excel 2007 can embed) Any other suggestions on how we can better do this ? Given that we can't afford the full BI solution, any light-weight/budget/SaaS BI that you can recommend ? Thanks

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• How do I keep a bridge enabled on a bonded interface?

  - by jlawer

  I'm working on setting up a pair of CentOS 6.3 servers that will run a couple of KVM vms and have come across a problem setting up a bridge on a bond. I am using Mode 4 (802.3ad) bonding on a pair of stacked Dell Powerconnect 5524 switches connecting to R320 servers. There are 2 links (1 to each switch) that form a Link Aggregation Group (802.3ad / LACP bonding). On top of the bond I have VLAN Tagging. I've verified this is a problem on multiple other bonding modes so it isn't just a mode 4 issue. I am testing what happens when 1 link is dropped (ie switch dies, cable breaks, etc). If I don't have a bridge (for KVM), everything works fine, failover happens as expected. If I have the bridge enabled, it works fine until failover (unplugging a cable). When failover happens /var/log/messages shows the slave link going down, followed within a second by: kernel: br1: port 1(bond0.8) entering disabled state The thing is /proc/net/bonding/bond0 shows the link is up as expected (simply with only 1 slave instead of 2). If I plug the cable back in it recovers and brings the bridge back to an enabled state. I actually have tested this while a ping is occuring and if the timing is right a packet will actually leave the system after the link is lost, but before the disabled message occurs. This disabled state I assumed was STP, but I have disabled STP on the bridge configuration and this issue still occurs. brctl showstp br1 still shows the link as disabled when it is running without a slave. I also switched between the nics in the server (I have 2x Broadcom & 4x intel). It doesn't matter which configuration I have. Does anyone know of a way to force the bridge to stay enabled or why its detecting the bond as disabled, when it isn't?

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• SSH session becomes unresponsive when logged into Ubuntu Server virtual machine using VirtualBox

  - by nickbart

  Hi everyone, I'm really at my wits end here, so I'm hoping someone here can help me. I have a virtual machine running Ubuntu Server 9.10. It's just a small development environment so I can keep my code separate from the test and production environments. I am running it through VirtualBox 3.1.6 on a laptop running Ubuntu Desktop 9.10. I have it set up with a bridged network connection and it is bridged to my laptop's wireless adapter. We have no wired connections in this office. I boot up the VM and everything is fine. I can SSH into it using gnome-terminal and for a while everything is Kosher. Then seemingly randomly, the SSH terminal session with hang. No error message, nothing; it just becomes unresponsive. If I go to the VirtualBox terminal I find the VM itself is perfectly fine. It can ping and I can SSH out with it. If I restart the networking on the VM the SSH session in my gnome-terminal will most of the time become responsive again. Here's an interesting point, the SSH session will sometimes die right in the middle of me typing something (this points to it not being an idle session issue) and if I go to the VirtualBox terminal and restart the networking and then return to my gnome-terminal SSH session I find that it will come back to life and what I typed when the session hung originally will magically type itself in to the buffer. So, my input is getting stored somewhere and just can't make its way to the VM until the networking on the VM is restarted. I've tried different versions of VirtualBox and used vmdk images and vdi images and nothing seems to work. I can't tell if the problem is with my laptop, VirtualBox, or the Ubuntu Server VDI. Is there anyway to debug this issue? Or has anyone out there seen anything similar? Your help is much appreciated. Nick

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• Has anyone had luck running 802.1x over ethernet using the stock Windows or other free supplicant?

  - by maxxpower

  I just wanted to see if anyone else has had luck implementing 802.1x over ethernet. So here's my basic setup. Switch sends out 3 eapol messages spaced out 5 seconds apart. if there's no response the machine gets put on a guest vlan with restricted access. If the machine is properly configured it will authenticate and be placed into a secure vlan. About 10% of my windows xp users are getting self assigned 169 addresses. I've used the Odyssey Access Client and it worked without a hitch. I'm using the setting to automatically use the users windows login to authenticate, but it's workign on 90% of the machines so I don't think that's the issue. Checking the logs on the dc it seems that the machines are trying to authenticate with computer credentials even though they are configured not to. I'm running Juniper switches with IAS for radius. I have radius configured for PEAP and MSvhapv2. Macs and linux boxes seem to have no issues authenticating. One last thing to add If I unplugging the ethernet cable and plug it back in usually resolves the issue, but I'd hardly call that acceptable for production. Kinda long winded and specific for a discussion, but just want to see if anyone else has had similar issues or experiences, or if anyone knows of a free XP supplicant that actually works with 802.1x over ethernet.

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• issues with Nginx + Passenger Production setup - Loading time/request time delay

  - by Dani Cela

  having a bit of an issue relating to request time. I have NGINX as a proxy server for a ruby on rails app running passenger. I also have a postgresql database server which is running on its own VM separate from my nginx/application server. My issue is that when I try and access my products page which does a lot of database queries, my query takes maybe 3-4 seconds. The second I flood the web server with requests, i will choke out the web server and have requests take almost 20-30 seconds to process. The rails server and database server do not crash, and the usage is not that high. Each server has more than enough memory, even cpu usage on the rails server isn't more than 85%, albeit thats high but its not maxing it out. Is my problem related to my nginx proxy server? I dont really know how to fully explain this so if you have a question please ask it and I can clarify what I mean. EDIT: to see exactly what i mean relating to the database query, see http://207.245.4.215/products

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• Alienware Aurora R2 Slow Boot Up

  - by James R

  I have an Aurora R2 bought a few years ago, and recently I decided a RAM update and new Samsung SSD would be good for speed. So now it's super fast, with the exception of booting up. It still takes good 2 minutes to get past the first splash screen on the BIOS, it's only the BIOS, after that it's like lightning. I've Googled the issue, and the usual problem is the BIOS trying to boot from anything it can, with the fix being to change the boot menu. However I've changed it now, and it's still slow. When I disconnect the USB devices it speeds up, but I can't do that every time I want to boot the PC up! The only other option I can think of is upgrading the BIOS, however it seems that A04 is the recommended on for Aurora R2s, so I don't know if upgrading the BIOS could cause issues, especially not if it doesn't solve the issue. Also, when I disable my original hard drive in the boot menu, the PC won't boot up. Despite the Samsung one being fine to boot from, and the original not being needed as far as I know for starting Windows, it gives me an error message and makes me restart the PC, with a new boot configuration (with the original drive as second choice). Any ideas on how to make the BIOS boot faster? And why I need to have my original drive in the boot menu?

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• How can I determine what is killing my network adapter win7 or vista?

  - by datatoo

  I thought this issue was like another person here, and that downloading the nvidia chipset drivers was the solution. However that is not all that is going on. This machine had Vista 64bit and is now Win7. Same issue with both. I have explicitly been denying network driver updates since getting things working again and when a Windows updates occurs on seemingly benign Office updates the adapter fails to work. Is the update process somehow protecting this machine by turning off things and it fails to recover connectivity after a restart? All that seems to ever work is a system restore. Which does work. Since there are 25 pending updates asking to do there thing, I hate to think this is a one by one update test to find the culprit. Any ideas? This has an integrated nic, video, and I guess audio on the motherboard. ES5200 intel cpu on a gateway 4800-05e I am not quite sure how to determine the actual network adapter. This is a wired adapter. I suppose worst case I can try another adapter if this keeps happening.

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• Webcam becomes "Unknown Device" after Windows Messenger 2011 is installed

  - by Boris

  I have Sony VAIO VGN-NS290J laptop. I installed Windows 7 Ultimate 64-bit. I was able to find drivers for all hardware without any problems. Recently, I installed Microsoft Windows Live Essentials 2011, i.e. Windows Live Messenger 2011. Ever since that application is running on my computer, my webcam is not recognized by the OS any more. It is listed as the "Unknown Device" and placed in the Universal Serial Bus controllers group in the Device Manager. There don't seem to be any drivers for this webcam. It's a standard Sony Motion Eye web camera and Sony does not offer any drivers for it. There is one application to download that utilizes the camera, but there are no drivers (and the system is showing the same behavior regardless of the presence of the application). It happens from time to time that the webcam becomes recognized by the OS again, after a couple of restarts; but not always. Then it becomes unknown again. I am absolutely positive that this issue is caused by the Windows Live Messenger 2011, because same symptoms caused the same effects before. I wish to be able to continue to use this software, but also to use my webcam. I was wondering if anyone had a similar issue and if there is a way to fix it. Thanks for all the help, I appreciate it. Update: I have discovered a pattern - if the camera goes astray, restarting the machine does not bring it back; but switching the computer off and turning it back on does. Every time! This is getting super complicated :)

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• Saving a file in a CSV type in Excel always removes the BOM

  - by rickp

  I've been trying to find a reasonable solution/explanation (unsuccessfully) to find out why Excel defaults to removing the BOM when saving a file to the CSV type. Please forgive me if you find this a duplicate of this question. This handles reading CSV files with non-ASCII encoding, but it doesn't cover saving the file back out (which is where the biggest issue lies). Here is my current situation (which I'm going to gather is common among localized software dealing with Unicode characters and a CSV format): We export data to a CSV format using UTF-16LE, ensuring the BOM is set (0xFFFE). We validate after the file is generated with a Hex editor to ensure it was set correctly. Open the file in Excel (for this example we're exporting Japanese characters) and witness that Excel handles loading the file with the correct encoding. Attempts to save this file will prompt you with a warning message indicating that the file may contain features that may not be compatible with Unicode encoding, but asks if you'd like to save anyway. If you select the Save As dialog, it will immediately ask you to save the file as "Unicode Text" rather than CSV. If you select the "CSV" extension and save the file it removes the BOM (obviously along with all the Japanese characters). Why would this happen? Is there a solution to this problem, or is this a known 'bug'/limitation of Excel? Additionally (as a side issue) it appears that Excel, when loading UTF-16LE encoded CSV files, only uses TAB delimiters. Again, is this another known 'bug'/limitation of Excel?

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• Additional Security Measures for Syslog over SSH

  - by Eric

  I'm currently working on setting up some secure syslog connections between a few Fedora servers. This is my currently setup 192.168.56.110 (syslog-server) <---- 192.168.57.110 (syslog-agent) From the agent, I am running this command: ssh -fnNTx -L 1514:127.0.0.1:514 [email protected] This works just fine. I have rsyslog on the syslog-agent pointing to @@127.0.0.1:1514 and it forwards everything to the server correctly on port 514 via the tunnel. My issue is, I want to be able to lock this down. I am going to use ssh keys so this is automated because there will be multiple agents talking to the server. Here are my concerns. Someone getting on the syslog-agent and logging into the server directly. I have taken care of this by ensuring that syslog_user has a shell of /sbin/nologin so that user can't get a shell at all. I don't want someone to be able to tunnel another port over ssh. Ex. - 6666:127.0.0.1:21. I know my first line of defense against this is to just not have anything listening on those ports and it's not an issue. However I want to be able to lock this down somehow. Are there any sshd_config settings on the server that I can use to make it where only port 514 can be tunneled over ssh? Are there any other major security concerns I'm overlooking at this point? Thanks in advance for your help/comments.

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• 100% CPU load on Ubuntu 10.04.3 LTS 64bit

  - by deadtired

  I have 2 days since I am trying to fix this issue, with no success. The server is a mysql database server. Hardware: DELL Poweredge 1950, 2x Intel Xeon Quad Core E5345 @ 2.33GHz, 16 Gb mem, 2x 146Gb SAS (software RAID1) Software: Ubuntu 10.04.3 LTS, MySQL 5.1.41 Issue: while mysql is not used and runs with no database, everything seems alright. As soon as I install a database, it has the reason to bring all 8 cores in 100% with low memory consumption. So, you can imagine the load average goes high (I saw 212 load average for the first time). The server doesn't become unresponsive, but you can see it's slow while browsing the project installed. Additional info: the database used is not more than 24MB and it was moved from a server with less resources and a lot more larger databases. So it's not the database/project. my.cnf is not a reason also, as I used both default one and the one I use on the same distribution on another server.What is interesting is that mysql doesn't close any process and runs to the limit of the max_connections. Logs are quiet. Nothing there. I switched to this Ubuntu version after I suspected some problems in the newly Ubuntu 11.10 server. This one worked alright for an hour after I made a kernel upgrade to 3.0.1 (it was using the memory also) I tested disk speed and seems alright. Some more output on the running server: dstat -cndymlp -N total -D total 3: htop command: Idea? Did anyone meet the same problem? Any fix you can think of?

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• Safemode Startup Issues on Vista 64 Bit

  - by GnrlBzik

  Before i ask the question, let me point out that this is not a hardware issue. I have a clean install of vista on another hd that runs on same hardware, i am pretty sure its a corruption of a drive or a file, i presume it might be video driver. When windows wont start via normal boot i just get black screen after initial load up of os, so i boot into savemode, I end up having black screen with a mouse pointer visible, after initial load of os. The shut down button is responsive. Of course, I can install clean copy of os, and prior to that can retrieve all other files that i need by accessing hd itself, i can restore my pc from my external back up as well. Although i have all these options, i was wondering if there anything else i can do that can help me fix this issue. In save mode, it looks like I am capable of logging in after initial load of os, even though i cant see the process it self, i do see the mouse pointer. By visual memory i navigated to password field, and entered my password, hit enter, I get the loading mouse pointer, nothing really changes, same black screen and mouse pointer, but when i tried to access task manager for a second i got a safemode watermark at all four corners. Any help would be appriciated. Thank you in advance.

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• Connection to Google, Yahoo, Bing, Ask, etc. compromised via all devices on my home network - How?

  - by jt0dd

  I'm a very computer savvy guy (although not very networking savvy), and I may still be wrong about this, but I think my home network may be compromised somehow. I'd like to know if it's possible for someone to have hijacked my network's connection to Google.com and other popular websites. Update: The issue seems to take effect with all popular websites. I can connect to small (non-popular) websites without issue, but Facebook, Google, Yahoo, and Bing cannot be accessed by any device on my home network. On all devices using my home network, I'm being shown http://www.google.com WARNING! Internet Explorer is currently out of date. Please update to continue. when I attempt to connect to google.com. I wouldn't be surprised by this at all if it were just the laptop. It's the fact that this is happening on all devices on my network that confuses me. Here's the screenshot from my iPhone, for reference. Can my home network be compromised? Is that even possible? How can something like this happen across all platforms on all devices in the same way? I wouldn't imagine every device / platform on the network would get the same virus. Should I assume that my network's security is totally compromised? Update: All mobile devices and laptops on my home network are experiencing the same alert when attempting to connect to google.com.

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• Mac OS X Terminal.app Ubuntu 9.10 SSHD and incorrect keyboard mapping

  - by Jesse

  Does anyone have any Idea how to handle this? I can't stand connecting to certain Ubuntu boxes via Mac OS X because of issues with keyboard layout etc. I have set TERM=vt100 and TERM=xterm-color in Ubuntu .bashrc and also in the Terminal.app advanced preferences and nothing seems to fix this issue. Trying to use arrow keys on slim silver keyboard results in ^[[A etc. From Answer OS X 10.6.4 When I try to run /lib/terminfo/x/xterm-color I get permission denied? Maybe this is the issue?! Regular bash login shell. If I sudo often it works. Which leads me to believe the above permissions problem is the cause. Output from stty -a: $ stty -a speed 9600 baud; rows 47; columns 181; line = 0; intr = ^C; quit = ^\; erase = ^?; kill = ^U; eof = ^D; eol = M-^?; eol2 = M-^?; swtch = <undef>; start = ^Q; stop = ^S; susp = ^Z; rprnt = ^R; werase = ^W; lnext = ^V; flush = ^O; min = 1; time = 0; -parenb -parodd cs8 -hupcl -cstopb cread -clocal -crtscts -ignbrk -brkint -ignpar -parmrk -inpck -istrip -inlcr -igncr icrnl ixon -ixoff -iuclc ixany imaxbel -iutf8 opost -olcuc -ocrnl onlcr -onocr -onlret -ofill -ofdel nl0 cr0 tab0 bs0 vt0 ff0 isig icanon iexten echo echoe -echok -echonl -noflsh -xcase -tostop -echoprt echoctl echoke

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• High latency due to non-presence of a transit provider in my country

  - by nixnotwin

  My ISP, a state owned incumbent, buys bandwidth from different transit providers. Whenever it buys transits it announces only a specific prefix (in most cases a hitherto unused) through the new transit AS. For e.g. if it runs out of bandwidth, it buys bandwidth from a new transit and announces a new prefix through it, while the same prefix is not announced (or announced with lowest metrics, so that the routes are very rarely used) via the old transits which continue to provide bandwidth to it. I am a business customer, so I have a fiber based link to the ISP and a tiny subnet is given to me. The subnet which is provide to me is part of a prefix which is announced by the AS of a transit who, it seems, do not have a presence in my country. So when I do a trace the packets, when they leave my ISP's AS, they take about 275ms to reach the transit providers core router, which is located in USA (half the world away). Also for upstream traffic my ISP uses a transit provider (tier 1) who has a presence in my country. But the return path is always through the transit which is in USA. So, average latency is 400ms. All the users of other ISPs in my country discover my subnet via USA. Even the traffic from neighboring countries, from Europe (which is much nearer) follows the path via USA. Sites using CDNs also resolve to ips in USA. I have informed the ISP NOC about the issue and I have asked them to provide an ip subnet belonging to a prefix announced by a local transit (preferably a tier 1 transit provider) and I am waiting for a reply. My question: Is it a serious issue that I must follow up to get it resolved? When I compared the latency on other providers in my country, it is, in most cases, less than half of my ISPs latency. Why my ISP doesn't announce all its prefixes to all of its transit providers, so that the packets can take efficient and nearest routes to reach prefixes that originate within its network?

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• Relaying to tech "support" that computer is actually broken.

  - by Sion

  First some background: I have a Dell Inspiron 15R M050, it is still under the Dell limited warranty and the Best Buy Extended warranty. I am currently dual booting Debian Squeeze and Windows 7, the only reason I go into Windows is to play video games specifically steam games. Issue: When I play my games in Windows I am capable of playing for anywhere from 5 minutes to 2 hours before I suffer a hard-lock. I cannot alt-tab, ctrl-alt-delete, ctrl-shift-escape do anything for 2-3 minutes. After this hard-lock period everything runs fine, I can continue the game for probably another hour at least before I suffer another lock. Games: Borderlands, Splinter Cell: Chaos Theory, Starcraft 2, Garrys Mod What I have tried: Running the diagnostic suite in the dell bios, restoring the OEM Windows recovery partition on the HD, fresh installing Windows 7 Professional, updating BIOS, Calling tech support and having them run a software Hardware Diagnostics suite. The question: I think from the research that I have performed that it might be a lack of thermal paste on the CPU, would I be able to go to Best Buy and have them do a hardware diagnostic from the hardware level then have them be able to tell Dell that there is a hardware issue? Or would there be a different problem?

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• PowerConnect 3548p SNTP and web interface not working

  - by Force Flow

  I have been unable to get SNTP and access to the web interface working properly on a Dell PowerConnect 3548p. In the logs, this message appears over and over again: 04-Jan-2000 20:19:29 :%MNGINF-W-ACL: Management ACL drop packet received on interface Vlan 172 from 172.17.0.3 to 172.18.0.10 protocol 17 service Snmp 172 is the management vlan. 172.17.0.3 is the DNS server 172.18.0.10 is the switch's IP address. The DNS server and the switch are located on different subnets and separated by routers. I am unable to access the web interface of the switch from the 172.17.x.x subnet. I can only access the web interface of the switch if I am accessing it from the 172.18.x.x subnet. There is also a managed linksys switch on the 172.18.x.x subnet on the 172 vlan, which has no problem with SNTP. I can also access it from the 172.17.x.x network. So, it stands to reason that this is not a firewall or routing issue, but with the 3548p switch. I suspect the issue is with management permissions/ACLs on the 3348p switch, but that's about as much as I've been able to determine so far. Any ideas?

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• Catastrophic Failure opening ODBC via Citrix

  - by Joshdan

  We recently had our Citrix server crash unexpectedly. When it came back up, there was a new issue -- every ODBC connection fails with "Catastrophic Failure" (0x8000FFFF). The issue is limited to Citrix / ICA connections; logging in as the same user via RDP works as usual. The following code is my minimal test case (for wscript): ''// test_odbc.vbs strConn = "Driver={Microsoft Text Driver (*.txt; *.csv)};Dbq=c:\files\;" Set rs = CreateObject("ADODB.recordset") strSQL = "SELECT * FROM myFile.csv" wscript.echo "Press OK to Test" ''// This line breaks over Citrix, but not over Terminal Services ''// ---------------------- rs.open strSQL, strConn, 3,3 ''// ---------------------- wscript.echo rs("a") Any insight would be greatly appreciated. Windows Server 2003 SP1, Citrix MetaFrame Presentation Server 4.0. Clients include at least versions 10.2-11 running on 2000-Vista, OS X. ODBC error happens whether a DSN is used or not, on at least Access, MS-SQL, and CSV. Connections both through the SSL Gateway and directly. There have been a few users actually able to log in without trouble, but I can't pin down anything special about them.

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• EventID 1058 Code 5, Sysvol is subdir of Sysvol - how to fix?

  - by nulliusinverba

  I have been trying to resolve this error, like many others: The processing of Group Policy failed. Windows attempted to read the file \domain.local\SysVol\domain.local\Policies{3EF90CE1-6908-44EC-A750-F0BA70548600}\gpt.ini from a domain controller and was not successful. Group Policy settings may not be applied until this event is resolved. This issue may be transient and could be caused by one or more of the following: a) Name Resolution/Network Connectivity to the current domain controller. b) File Replication Service Latency (a file created on another domain controller has not replicated to the current domain controller). c) The Distributed File System (DFS) client has been disabled. Error code: 5 = Access Denied. The incredibly helpful post is this one (http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/2003_Server/A_1073-Diagnosing-and-repairing-Events-1030-and-1058.html). Quoting from this post: HERE IS A LIST OF POTENTIAL PROBLEMS THAT CAN LEAD TO 1030 AND 1058 EVENT ERRORS: --Sometimes the permissions of the file folders that contain Group policies (the Sysvol folder) can be corrupted. --Sometimes you have problems with NetBIOS: --Sometimes the GPO itself is corrupt, or you have a partial set of data for that GPO. --Sometimes you may have problems with File Replication Services, which almost always indicates a problem with DNS --Sysvol may be a subfolder of itself: Sysvol/Sysvol I have the problem listed where sysvol is a subfolder of sysvol. The directory structure is: -sysvol -domain -staging -staging areas -sysvol (shared as "\\server\sysvol") -domain.local -ClientAgent -Policies -scripts Interestingly, the second sysvol folder is the one that is shared as "\server\sysvol". This makes me confident this is the issue with the permissions and error code 5. Also interestingly, my server 2008 R2 servers can see it fine - my server 2008 servers cannot, and get the error. This is consistent across all my servers. This latter fact makes me uncertain what I need to do to fix this up. Do I, e.g., simply move the shared sysvol folder up a level to replace the non-shared one? Any help greatly appreciated. Cheers, Tim.

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• Failure to connect to admin share pops up dialog

  - by Jan

  I'm having an issue with a curious error message when accessing the administrative share on a remote machine. Specifically, the client is logged in as the domain administrator on the machine A, and runs some code that tries to access the admin share on B (a domain member). The access is done in .NET, along these lines (though I am not sure if the method of access makes a difference): string path = @"\\B\admin$"; if (Directory.Exists(path)) { try { path += @"\temp\"; if (!Directory.Exists(path)) { Directory.CreateDirectory(path); } path += "myfile_remote"; File.Copy("myfile", path); Now, on some machines this fails. That is not a big problem as we have a fallback. I'd like to know why but it is not the real issue. The problem is that running this piece of code causes a dialog box to pop up for the logged-in user on B, saying "network error trying to access \\B\admin$\temp\myfile_remote. Contact the network administrator and ask for the correct permissions". Unfortunately, it is a foreign language Windows so I'll spare you all posting a screenshot. It is skinned like a standard Windows dialog box. Why exactly is that dialog box popping up for the user and is there anything I can do about it? Edit to add: B is a Windows 7 Enterprise installation. The client is not aware of any GPO policies being installed. There is AV from Trend Micro installed.

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• SASL - Plaintext password not accepted - Encrypted works

  - by leviathanus

  I have a very strange issue! SASL does not work properly, as it does not accept plain-text passwords (like Outlook sends them) Oct 2 10:35:09 srf cyrus/imap[4119]: accepted connection Oct 2 10:35:09 srf cyrus/imap[4119]: badlogin: [217.XX.XXX.140] plaintext [email protected] SASL(-1): generic failure: checkpass failed Now I switch to "Encrypted password" in Thunderbird. I have the same issue as Outlook above on Thunderbird if I turn on "Plain Password"): Oct 2 10:40:40 srf cyrus/imap[14644]: accepted connection Oct 2 10:40:41 srf cyrus/imap[14622]: login: [217.XX.XXX.140] [email protected] CRAM-MD5 User logged in Same with Postfix: Without Oct 2 10:42:48 srf postfix/smtpd[17980]: connect from unknown[217.XX.XXX.140] Oct 2 10:42:48 srf postfix/smtpd[17980]: warning: SASL authentication failure: cannot connect to saslauthd server: Permission denied Oct 2 10:42:48 srf postfix/smtpd[17980]: warning: SASL authentication failure: Password verification failed Oct 2 10:42:48 srf postfix/smtpd[17980]: warning: unknown[217.XX.XXX.140]: SASL PLAIN authentication failed: generic failure With "Encrypted password": Oct 2 10:45:27 srf postfix/smtpd[21872]: connect from unknown[217.XX.XXX.140] Oct 2 10:45:28 srf postfix/smtpd[21872]: 50B3A332AAB: client=unknown[217.XX.XXX.140], sasl_method=CRAM-MD5, [email protected] Oct 2 10:45:28 srf postfix/cleanup[21899]: 50B3A332AAB: message-id=<[email protected]> Oct 2 10:45:28 srf postfix/qmgr[6181]: 50B3A332AAB: from=<[email protected]>, size=398, nrcpt=1 (queue active) Oct 2 10:45:28 srf postfix/smtpd[21872]: disconnect from unknown[217.XX.XXX.140] Config: /etc/imapd.conf:sasl_mech_list:LOGIN PLAIN CRAM-MD5 and /etc/postfix/sasl/smtpd.conf:mech_list: LOGIN PLAIN CRAM-MD5 I have no idea where to dig. Please advise.

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