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  • BAM Converter - dedicated page on my website

    - by panjkov
    Exactly 18 months after development of BAM Converter, small currency converter with offline support for WP7 – I finally made a overview page on my website dedicated to BAM Converter. On that page you can read basic information about BAM Converter, see application screenshots and find links to application page on Codeplex and Windows Phone Marketplace. If you have questions, or you need more details about the BAM Converter, you can contact me by adding comment to this post commenting via my accounts...(read more)

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  • How to install "libgtk1.2" on Ubuntu 12.04/64bit?

    - by Mike Redford
    Is there any way to install "libgtk1.2" on Ubuntu 12.04, please? I try to install that in terminal : sudo apt-add-repository ppa:adamkoczur/gtk1.2 sudo apt-get update sudo apt-get install libgtk1.2 Output : Reading package lists... Done Building dependency tree Reading state information... Done E: Unable to locate package libgtk1.2 E: Couldn't find any package by regex 'libgtk1.2' any suggestion ?

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  • Addressing threats introduced by the BYOD trend

    - by kyap
    With the growth of the mobile technology segment, enterprises are facing a new type of threats introduced by the BYOD (Bring Your Own Device) trend, where employees use their own devices (laptops, tablets or smartphones) not necessarily secured to access corporate network and information.In the past - actually even right now, enterprises used to provide laptops to their employees for their daily work, with specific operating systems including anti-virus and desktop management tools, in order to make sure that the pools of laptop allocated are spyware or trojan-horse free to access the internal network and sensitive information. But the BYOD reality is breaking this paradigm and open new security breaches for enterprises as most of the username/password based systems, especially the internal web applications, can be accessed by less or none protected device.To address this reality we can adopt 3 approaches:1. Coué's approach: Close your eyes and assume that your employees are mature enough to know what he/she should or should not do.2. Consensus approach: Provide a list of restricted and 'certified' devices to the internal network. 3. Military approach: Access internal systems with certified laptop ONLYIf you choose option 1: Thanks for visiting my blog and I hope you find the others entries more useful :)If you choose option 2: The proliferation of new hardware and software updates every quarter makes this approach very costly and difficult to maintain.If you choose option 3: You need to find a way to allow the access into your sensitive application from the corporate authorized machines only, managed by the IT administrators... but how? The challenge with option 3 is to find out how end-users can restrict access to certain sensitive applications only from authorized machines, or from another angle end-users can not access the sensitive applications if they are not using the authorized machine... So what if we find a way to store the applications credential secretly from the end-users, and then automatically submit them when the end-users access the application? With this model, end-users do not know the username/password to access the applications so even if the end-users use their own devices they will not able to login. Also, there's no need to reconfigure existing applications to adapt to the new authenticate scheme given that we are still leverage the same username/password authenticate model at the application level. To adopt this model, you can leverage Oracle Enterprise Single Sign On. In short, Oracle ESSO is a desktop based solution, capable to store credentials of Web and Native based applications. At the application startup and if it is configured as an esso-enabled application - check out my previous post on how to make Skype essso-enabled, Oracle ESSO takes over automatically the sign-in sequence with the store credential on behalf of the end-users. Combined with Oracle ESSO Provisioning Gateway, the credentials can be 'pushed' in advance from an actual provisioning server, like Oracle Identity Manager or Tivoli Identity Manager, so the end-users can login into sensitive application without even knowing the actual username and password, so they can not login with other machines rather than those secured by Oracle ESSO.Below is a graphical illustration of this approach:With this model, not only you can protect the access to sensitive applications only from authorized machine, you can also implement much stronger Password Policies in terms of Password Complexity as well as Password Reset Frequency but end-users will not need to remember the passwords anymore.If you are interested, do not hesitate to check out the Oracle Enterprise Single Sign-on products from OTN !

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  • Will Online Learning Save Higher Education (and does it need saving)?

    - by user739873
    A lot (an awful lot) of education industry rag real estate has been devoted to the topics of online learning, MOOC’s, Udacity, edX, etc., etc. and to the uninitiated you’d think that the education equivalent of the cure for cancer had been discovered. There are certainly skeptics (whose voice is usually swiftly trampled upon by the masses) who feel we could over steer and damage or destroy something vital to teaching and learning (i.e. the classroom experience and direct interaction with human beings known as instructors), but for the most part prevailing opinion seems to be that online learning will take over the world and that higher education will never be the same. Now I’m sure that since you all know I work for a technology company you think I’m going to come down hard on the side of online learning proselytizers. Yes, I do believe that this revolution can and will provide access to massive numbers of individuals that either couldn’t afford (from a fiscal or time perspective) a traditional education, and that in some cases the online modality will actually be an improvement over certain traditional forms (such as courses taught by an adjunct or teaching assistant that has no business being a teacher). But I think several things need immediate attention or we’re likely to get so caught up in the delivery that we miss some of the real issues (and opportunities) around online learning. First and foremost, we’ve got to give some thought to how traditional information systems are going to accommodate thousands (possibly hundreds of thousands) of individual students each taking courses from many, many different “deliverers” with an expectation that successful completion of these courses will result in credit at many or most institutions. There’s also a huge opportunity to refine the delivery platform (no, LMS is not a commodity when you are talking about online delivery being your sole mode of operation) as well as the course itself by mining all kinds of data from the interactions that the students have with the material each time they take it. Social data analytics tools will be key in achieving this goal. What about accreditation (badging or competencies vs. traditional degrees)? And again, will the information systems in place today adapt to changes in this area fast enough? The type of scale that this shift in learning could drive has the potential to abruptly overwhelm just about every system in place today in higher education. I would like to (with a not so gentle reminder) refer you back to a blog entry I wrote when I first stepped into my current role at Oracle in which I talked about how higher ed needs an “Oracle” more than at any other time in it’s evolution (despite the somewhat mercantilist reputation it has in some circles). There just aren’t that many organizations that can deliver the kinds of solutions “at scale” that this brave new world of online education will demand. The future may be closer than we think. Cole

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  • E-Business Suite at OpenWorld

    - by [email protected]
    Did you know...Oracle E-Business Suite Release 12.1 offers nine new solutions and more than 400 enhancements across human resources, supply chain management, procurement, projects, master data management, customer relationship management, and financials? With over 150 session dedicated to E-Business Suite, at OpenWorld, you can learn all about Release 12.1. Follow this link to the OpenWorld content catalog to get a list of session for E-Business Suite. Or this one to get more information on Oracle E-Business Suite Release 12.1

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  • Custom errors won't turn off (2 replies)

    ..NET Framework 3.5 Visual Studio 2008 C# I implemented my own transport channel. It works to a point: the client is capable of invoking a method on a server singleton. When the method completes successfully it exits and back on the client I receive: System.Runtime.Remoting.RemotingException was unhandled Message &quot;Server encountered an internal error. For more information, turn off customErrors in...

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  • Microsoft Offloaded Data Transfer (ODX)

    - by Charles Cline
    For all you admins and other technical people out there who have watched the Windows OS spool the data from network storage to your workstation and then back to network storage, watch for Offloaded Data Transfer (ODX).  I saw ODX at TechEd a few weeks ago and the data movement is primarily kept at the backend storage network.  EMC and other storage vendors are already posting about when they will have this functionality.Here's some information about it:http://msdn.microsoft.com/en-us/library/windows/desktop/hh848056(v=vs.85).aspxhttp://msdn.microsoft.com/en-us/library/windows/desktop/hh848056(v=vs.85).aspx

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  • T-SQL User-Defined Functions: the good, the bad, and the ugly (part 3)

    - by Hugo Kornelis
    I showed why T-SQL scalar user-defined functions are bad for performance in two previous posts. In this post, I will show that CLR scalar user-defined functions are bad as well (though not always quite as bad as T-SQL scalar user-defined functions). I will admit that I had not really planned to cover CLR in this series. But shortly after publishing the first part , I received an email from Adam Machanic , which basically said that I should make clear that the information in that post does not apply...(read more)

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  • Additional Columns in StreamInsight Event Flow Debugger

    This tool is excellent when investigating what is going on in your StreamInsight Streams.  I was looking through the menu items recently and went to Query => Event Fields I found that there were a couple of columns not added by default to the event viewer (Reminds me of the fact that the Variables viewer in SSIS hides columns also) Latency NewEndTime EnqueueTime Here they all are together.     This gives us even more information about what is going on

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  • SharePoint 2010 Video - Business Connectivity Services

    - by Sahil Malik
    Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). The latest DNRTV episode on SharePoint 2010 Business Connectivity Services is now online. This is a video we (Carl and I) had recorded back in April 2010, and is a sneak peak to the SharePoint 2010 DVD that is finally on sale. Hope you like both. Comment on the article ....

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  • Keyword 101

    Keywords are a vital key to your websites success and will attract you customers. People use keywords to find products or information online. If you use keywords correctly, they can take you to the top of search engines like Google for free giving you free targeted traffic that are interested in what you have to say or sell to them.

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  • Move Data into the Grid for Scalable, Predictable Response Times

    - by JuergenKress
    CloudTran is pleased to introduce the availability of the CloudTran Transaction and Persistence Manager for creating scalable, reliable data services on the Oracle Coherence In-Memory Data Grid (IMDG). Use of IMDG architectures has been key to handling today’s web-scale loads because it eliminates database latency by storing important and frequently access data in memory instead of on disk. The CloudTran product lets developers easily use an IMDG for full ACID-compliant transactions without having to be concerned about the location or spread of data. The system has its own implementation of fast, scalable distributed transactions that does NOT depend on XA protocols but still guarantees all ACID properties. Plus, CloudTran asynchronously replicates data going into the IMDG to back-end datastores and back-up data centers, again ensuring ACID properties. CloudTran can be accessed through Java Persistence API (JPA via TopLink Grid) and now, through a new Low-Level API, or LLAPI. This is ideal for use in SOA applications that need data reliability, high availability, performance, and scalability. Still in limited beta release, the LLAPI gives developers the ability to use standard put/remove logic available in Coherence and then wrap logic with simple Spring annotations or XML+AspectJ to start transactions. An important feature of LLAPI is the ability to join transactions. This is a common outcome for SOA applications that need to reduce network traffic by aggregating data into single cache entries and then doing SOA service processing in the node holding the data. This results in the need to orchestrate transaction processing across multiple service calls. CloudTran has the capability to handle these “multi-client” transactions at speed with no loss in ACID properties. Developing software around an IMDG like Oracle Coherence is an important choice for today’s web-scale applications and services. But this introduces new architectural considerations to maintain scalability in light of increased network loads and data movement. Without using CloudTran, developers are faced with an incredibly difficult task to ensure data reliability, availability, performance, and scalability when working with an IMDG. Working with highly distributed data that is entirely volatile while stored in memory presents numerous edge cases where failures can result in data loss. The CloudTran product takes care of all of this, leaving developers with the confidence and peace of mind that all data is processed correctly. For those interested in evaluating the CloudTran product and IMDGs, take a look at this link for more information: http://www.CloudTran.com/downloadAPI.php, or, send your questions to [email protected]. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: Coherence,cloudtran,cache,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Microsoft and Application Architectures

    Microsoft has dealt with several kinds of application architectures to include but not limited to desktop applications, web applications, operating systems, relational database systems, windows services, and web services. Because of the size and market share of Microsoft, virtually every modern language works with or around a Microsoft product. Some of the languages include: Visual Basic, VB.Net, C#, C++, C, ASP.net, ASP, HTML, CSS, JavaScript, Java and XML. From my experience, Microsoft strives to maintain an n-tier application standard where an application is comprised of multiple layers that perform specific functions, for example: presentation layer, business layer, data access layer are three general layers that just about every formally structured application contains. The presentation layer contains anything to do with displaying information to the screen and how it appears on the screen. The business layer is the middle man between the presentation layer and data access layer and transforms data from the data access layer in to useable information to be stored later or sent to an output device through the presentation layer. The data access layer does as its name implies, it allows the business layer to access data from a data source like MS SQL Server, XML, or another data source. One of my favorite technologies that Microsoft has come out with recently is the .Net Framework. This framework allows developers to code an application in multiple languages and compiles them in to one intermediate language called the Common Language Runtime (CLR). This allows VB and C# developers to work seamlessly together as if they were working in the same project. The only real disadvantage to using the .Net Framework is that it only natively runs on Microsoft operating systems. However, Microsoft does control a majority of the operating systems currently installed on modern computers and servers, especially with personal home computers. Given that the Microsoft .Net Framework is so flexible it is an ideal for business to develop applications around it as long as they wanted to commit to using Microsoft technologies and operating systems in the future. I have been a professional developer for about 9+ years now and have seen the .net framework work flawlessly in just about every instance I have used it. In addition, I have used it to develop web applications, mobile phone applications, desktop applications, web service applications, and windows service applications to name a few.

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  • Critical Patch Updates During EBS 11i Exception to Sustaining Support Period

    - by Elke Phelps (Oracle Development)
    As previously blogged in the EBS 11i and 12.1 Support Timeline Changes entry, two important changes to the Oracle Lifetime Support policies were announced at Oracle OpenWorld 2012 - San Francisco.  These changes affect E-Business Suite Releases 11i and 12.1. Critical Patch Updates for EBS 11i during the Exception to Sustaining Support Period You may be wondering about the availability of Critical Patch Updates (CPU) for EBS 11i during the Exception to Sustaining Support period.  The following details the E-Business Suite Critical Patch Update support policy for EBS 11i during the Exception to Sustaining Support period: Oracle will continue to provide CPUs containing critical security fixes for E-Business Suite 11i.  CPUs will be packaged and released as as cumulative patches for both ATG RUP 6 and ATG RUP 7. As always, we try to minimize the number of patches and dependencies required for uptake of a CPU; however, there have been quite a few changes to the 11i baseline since its release.  For dependency reasons the 11i CPUs may require a higher number of files in order to bring them up to a consistent, stable, and well tested level. EBS 11i customer will continue to receive CPUs up to and including the October 2014 CPU. Where can I learn more? There are two interlocking policies that affect the E-Business Suite:  Oracle's Lifetime Support policies for each EBS release (timelines which were updated by this announcement), and the Error Correction Support policies (which state the minimum baselines for new patches). For more information about how these policies interact, see: Understanding Support Windows for E-Business Suite Releases What about E-Business Suite technology stack components? Things get more complicated when one considers individual techstack components such as Oracle Forms or the Oracle Database.  To learn more about the interlocking EBS+techstack component support windows, see these two articles: On Apps Tier Patching and Support: A Primer for E-Business Suite Users On Database Patching and Support: A Primer for E-Business Suite Users Where can I learn more about Critical Patch Updates?The Critical Patch Update Advisory is the starting point for relevant information. It includes a list of products affected, pointers to obtain the patches, a summary of the security vulnerabilities, and links to other important documents.  Related Articles EBS 11i and 12.1 Support Timeline Changes Frequently Asked Questions about Latest EBS Support Changes Extended Support Fees Waived for E-Business Suite 11i and 12.0

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  • Update Errors in Xubuntu 12.10

    - by wil
    I updated by computer from 12.04 to 12.10 and after I finished updating when I turned on my computer I am unable to update my computer. I tried install a new copy of 13.04 but my cpu doesn't support pae. I have a IBM Thinkpad T42 with a 1.7 gigahertx Cpu. When updating through terminal This is the output. sudo apt-get upgrade: [sudo] password for wil: Reading package lists... Done Building dependency tree Reading state information... Done You might want to run 'apt-get -f install' to correct these. The following packages have unmet dependencies: linux-image-extra-3.5.0-34-generic : Depends: linux-image-3.5.0-34-generic but it is not installed linux-image-generic : Depends: linux-image-3.5.0-34-generic but it is not installed E: Unmet dependencies. Try using -f. sudo apt-get upgrade -f: Reading package lists... Done Building dependency tree Reading state information... Done Correcting dependencies... Done The following NEW packages will be installed: linux-image-3.5.0-34-generic 0 upgraded, 1 newly installed, 0 to remove and 0 not upgraded. 3 not fully installed or removed. Need to get 0 B/11.8 MB of archives. After this operation, 25.9 MB of additional disk space will be used. Do you want to continue [Y/n]? y (Reading database ... 191530 files and directories currently installed.) Unpacking linux-image-3.5.0-34-generic (from .../linux-image-3.5.0-34-generic_3.5.0-34.55_i386.deb) ... This kernel does not support a non-PAE CPU. dpkg: error processing /var/cache/apt/archives/linux-image-3.5.0-34-generic_3.5.0-34.55_i386.deb (--unpack): subprocess new pre-installation script returned error exit status 1 No apport report written because MaxReports is reached already Examining /etc/kernel/postrm.d . run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.5.0-34-generic /boot/vmlinuz-3.5.0-34-generic run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.5.0-34-generic /boot/vmlinuz-3.5.0-34-generic Errors were encountered while processing: /var/cache/apt/archives/linux-image-3.5.0-34-generic_3.5.0-34.55_i386.deb E: Sub-process /usr/bin/dpkg returned an error code (1) wil@wil-ThinkPad-T42:~/Desktop$

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  • SEO Experts - Where?

    With so many options to choose from in the world of internet marketing services, one may find it very difficult when choosing one form of SEO expert over another. However, there are many general rules to use when looking for some sort of internet marketing services or SEO expert. First and fore most, make sure that the company you will potentially choose is using all of the up to date information and practices.

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  • Seven Accounting Changes for 2010

    - by Theresa Hickman
    I read a very interesting article called Seven Accounting Changes That Will Affect Your 2010 Annual Report from SmartPros that nicely summarized how 2010 annual financial statements will be impacted.  Here’s a Reader’s Digest version of the changes: 1.  Changes to revenue recognition if you sell bundled products with multiple deliverables: Old Rule: You needed to objectively establish the “fair value” of each bundled item. So if you sold a dishwasher plus installation and could not establish the fair value of the installation, you might have to delay recognizing revenue of the dishwasher days or weeks later until it was installed. New Rule (ASU 2009-13): “Objective” proof of each service or good is no longer required; you can simply estimate the selling price of the installation and warranty. So the dishwasher vendor can recognize the dishwasher revenue immediately at the point of sale without waiting a few weeks for the installation. Then they can recognize the estimated value of the installation after it is complete. 2.  Changes to revenue recognition for devices with embedded software: Old Rule: Hardware devices with embedded software, such as the iPhone, had to follow stringent software revrec rules. This forced Apple to recognize iPhone revenues over two years, the period of time that software updates were provided. New Rule (ASU 2009-14): Software revrec rules no longer apply to these devices with embedded software; these devices can now follow ASU 2009-13. This allows vendors, such as Apple, to recognize revenue sooner. 3.  Fair value disclosures: Companies (both public and private) now need to spend extra time gathering, summarizing, and disclosing information about items measured at fair value, such as significant transfers in and out of Level 1(quoted market price), Level 2 (valuation based on observable markets), and Level 3 (valuations based on internal information). 4.  Consolidation of variable interest entities (a.k.a special purpose entities): Consolidation rules for variable interest entities now require a qualitative, not quantitative, analysis to determine the primary beneficiary. Instead of simply looking at the percentage of voting interests, the primary beneficiary could have less than the majority interests as long as it has the power to direct the activities and absorb any losses.  5.  XBRL: Starting in June 2011, all U.S. public companies are required to file financial statements to the SEC using XBRL. Note: Oracle supports XBRL reporting. 6.  Non-GAAP financial disclosures: Companies that report non-GAAP measures of performance, such as EBITDA in SEC filings, have more flexibility.  The new interpretations can be found here: http://www.sec.gov/divisions/corpfin/guidance/nongaapinterp.htm.  7.  Loss contingencies disclosures: Companies should expect additional scrutiny of their loss disclosures, such as those from litigation losses, in their annual financial statements. The SEC wants more disclosures about loss contingencies sooner instead of after the cases are settled.

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  • Depth buffer values reset on change shader?

    - by bobobobo
    I have 2 different shaders, and when I change the shader (glUseProgram), it seems that the depth information is lost, because everything drawn with the 2nd shader appears completely on top of anything drawn by the first shader. If I switch the order of shader use/drawing, then it's the same (the last drawn object always appears on top of the first drawn object if there is a shader change between the 2 objects, even if the last drawn object is further away)

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  • Registration Open for 2015 Oracle Value Chain Summit

    - by Terri Hiskey
    Registration has opened for the Oracle Value Chain Summit, taking place January 26-28 in San Jose, California. Register now and take advantage of the Super Saver rate of only $495 (a $400 savings from the regular registration rate), good through September 26. Click here to register today, or to check out further information about the Summit. Keynote speakers to the 2015 event include former 49ers quarterback Steve Young and leading green business expert and author of the best-selling Green to Gold, Andrew Winston.

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  • How to know the number of pins on my laptop's ram?

    - by Rajat Saxena
    I am thinking about upgrading my laptop's ram.How can I get to know the number of pins on my ram without opening my laptop? I ran this command sudo dmidecode --type memory and got following info: Handle 0x0019, DMI type 17, 27 bytes Memory Device Array Handle: 0x0017 Error Information Handle: 0x001A Total Width: 64 bits Data Width: 64 bits Size: 1024 MB Form Factor: SODIMM Set: None Locator: DIMM0 Bank Locator: BANK 0 Type: DDR2 Type Detail: Synchronous Speed: 667 MHz Manufacturer: AD00000000000000 Serial Number: 04008104 Asset Tag: Unknown Part Number: 040404040404040404040404040404040404 Can anyone help?

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  • Let your Signature Experience drive IT-decision making

    - by Tania Le Voi
    Today’s CIO job description:  ‘’Align IT infrastructure and solutions with business goals and objectives ; AND while doing so reduce costs; BUT ALSO, be innovative, ensure the architectures are adaptable and agile as we need to act today on the changes that we may request tomorrow.”   Sound like an unachievable request? The fact is, reality dictates that CIO’s are put under this type of pressure to deliver more with less. In a past career phase I spent a few years as an IT Relationship Manager for a large Insurance company. This is a role that we see all too infrequently in many of our customers, and it’s a shame.  The purpose of this role was to build a bridge, a relationship between IT and the business. Key to achieving that goal was to ensure the same language was being spoken and more importantly that objectives were commonly understood - hence service and projects were delivered to time, to budget and actually solved the business problems. In reality IT and the business are already married, but the relationship is most often defined as ‘supplier’ of IT rather than a ‘trusted partner’. To deliver business value they need to understand how to work together effectively to attain this next level of partnership. The Business cannot compete if they do not get a new product to market ahead of the competition, or for example act in a timely manner to address a new industry problem such as a legislative change. An even better example is when the Application or Service fails and the Business takes a hit by bad publicity, being trending topics on social media and losing direct revenue from online channels. For this reason alone Business and IT need the alignment of their priorities and deliverables now more than ever! Take a look at Forrester’s recent study that found ‘many IT respondents considering themselves to be trusted partners of the business but their efforts are impaired by the inadequacy of tools and organizations’.  IT Meet the Business; Business Meet IT So what is going on? We talk about aligning the business with IT but the reality is it’s difficult to do. Like any relationship each side has different goals and needs and language can be a barrier; business vs. technology jargon! What if we could translate the needs of both sides into actionable information, backed by data both sides understand, presented in a meaningful way?  Well now we can with the Business-Driven Application Management capabilities in Oracle Enterprise Manager 12cR2! Enterprise Manager’s Business-Driven Application Management capabilities provide the information that IT needs to understand the impact of its decisions on business criteria.  No longer does IT need to be focused solely on speeds and feeds, performance and throughput – now IT can understand IT’s impact on business KPIs like inventory turns, order-to-cash cycle, pipeline-to-forecast, and similar.  Similarly, now the line of business can understand which IT services are most critical for the KPIs they care about. There are a good deal of resources on Oracle Technology Network that describe the functionality of these products, so I won’t’ rehash them here.  What I want to talk about is what you do with these products. What’s next after we meet? Where do you start? Step 1:  Identify the Signature Experience. This is THE business process (or set of processes) that is core to the business, the one that drives the economic engine, the process that a customer recognises the company brand for, reputation, the customer experience, the process that a CEO would state as his number one priority. The crème de la crème of your business! Once you have nailed this it gets easy as Enterprise Manager 12c makes it easy. Step 2:  Map the Signature Experience to underlying IT.  Taking the signature experience, map out the touch points of the components that play a part in ensuring this business transaction is successful end to end, think of it like mapping out a critical path; the applications, middleware, databases and hardware. Use the wealth of Enterprise Manager features such as Systems, Services, Business Application Targets and Business Transaction Management (BTM) to assist you. Adding Real User Experience Insight (RUEI) into the mix will make the end to end customer satisfaction story transparent. Work with the business and define meaningful key performance indicators (KPI’s) and thresholds to enable you to report and action upon. Step 3:  Observe the data over time.  You now have meaningful insight into every step enabling your signature experience and you understand the implication of that experience on your underlying IT.  Watch if for a few months, see what happens and reconvene with your business stakeholders and set clear and measurable targets which can re-define service levels.  Step 4:  Change the information about which you and the business communicate.  It’s amazing what happens when you and the business speak the same language.  You’ll be able to make more informed business and IT decisions. From here IT can identify where/how budget is spent whether on the level of support, performance, capacity, HA, DR, certification etc. IT SLA’s no longer need be focused on metrics such as %availability but structured around business process requirements. The power of this way of thinking doesn’t end here. IT staff get to see and understand how their own role contributes to the business making them accountable for the business service. Take a step further and appraise your staff on the business competencies that are linked to the service availability. For the business, the language barrier is removed by producing targeted reports on the signature experience core to the business and therefore key to the CEO. Chargeback or show back becomes easier to justify as the ‘cost of day per outage’ can be more easily calculated; the business will be able to translate the cost to the business to the cost/value of the underlying IT that supports it. Used this way, Oracle Enterprise Manager 12c is a key enabler to a harmonious relationship between the end customer the business and IT to deliver ultimate service and satisfaction. Just engage with the business upfront, make the signature experience visible and let Enterprise Manager 12c do the rest. In the next blog entry we will cover some of the Enterprise Manager features mentioned to enable you to implement this new way of working.  

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  • Exalogic updates. Enterprise Manager, Traffic Director & Virtualization

    - by JuergenKress
    Integrating Enterprise Manager 12c with Exalogic Running Oracle Traffic Director HA with Minimal Root Usage Demo: Virtualized Exalogic with Enterprise Manager WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Exalogic,Traffic Director,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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