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  • Internationalization string testing

    - by LicenseQ
    Some people using look-alike Unicode symbols to replace English characters to test the internationalization, e.g. "Test" is replaced as "Test". Is there a wellknown name for this language/culture? Are there utils, keyboard layouts, translation tools for this "language"?

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  • C# Resources - How to find actual language file in use?

    - by Chris Meek
    I have a number resx files as follows, Resources-es-ES.resx Resources-es.resx Resources.resx (english defaults) They are compiled into an assembly and I use them for localising my web pages by simply referring to Resources.Ok for example. My question is whether there is a way to find out the "rendered culture", e.g. if I come into the site with my CurrentUICulture set to "fr-fr" for example it will fall back to using the English resources and I'm wondering how to get that information to help me with some JavaScript localisation.

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  • how to add a reference to assembly

    - by Gold
    hi i try to run pdf to text C# code, i have reference to 2 dll and i get this error when i try to run the program: how to add a reference to assembly ? the type 'java.io.File' is defined in an assembly that is not referenced. You must add a reference to assembly 'IKVM.GNU.Classpath, Version=0.20.0.0, Culture=neutral, PublicKeyToken=13235d27fcbfff58'. thank's in advance

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  • "Could not load" error whenever I click a work item.

    - by Mohammadreza
    I have recently installed Team Explorer on one of my machines that has Visual Studio 2008 SP1 installed. But know whenever I click a work item or trying to open a team query I get the following error: Could not load type 'Microsoft.TeamFoundation.WorkItemTracking.Client.WorkItemTypeDeniedOrNotExistException' from assembly 'Microsoft.TeamFoundation.WorkItemTracking.Client, Version=9.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' I even repaired the installation of Team Explorer 2008 but it does not solve my problem. Does anybody know how can I get rid of this error? Thanks.

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  • DLL configuration file in asp.net site

    - by Tominator
    Hi, I've made a .net 2.0 librabry project, that results in a dll. I've made an app.config file in my project, with settings used in the dll, with the intention that they can be changed later. I'm attempting to use the dll in an asp.net web application now, so I made the reference to my other project's output, and I see that the dll is copied over to the site's bin folder, and everything works. However, the configuration file is not copied. When I manually copy the app.config and rename it to myDll.config, it has no influence. The contents of the config file is approximately this: <?xml version="1.0" encoding="utf-8" ?> <configuration> <configSections> <sectionGroup name="applicationSettings" type="System.Configuration.ApplicationSettingsGroup, System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" > <section name="myDLL.My.MySettings" type="System.Configuration.ClientSettingsSection, System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" requirePermission="false" /> </sectionGroup> </configSections> <applicationSettings> <myDLL.My.MySettings> <setting name="myDLL_webservice_Service" serializeAs="String"> <value>https://myhost/Service.asmx</value> </setting> <setting name="ID" serializeAs="String"> <value>6</value> </setting> </myDLL.My.MySettings> </applicationSettings> </configuration> And I use its settings in the dll with this (vb.net code): Private _id As Long = My.Settings.ID How can I put my config information somewhere so it can be used? In the web.config of the site application? That has only the appSettings section, and it uses the syntax. It doesn't appear to work though. In a custom file format that I create and use? Not that pretty..

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  • Are there localization tools which spot content strings in xaml/wpf?

    - by Noel Kennedy
    When globalizing a wpf application with static resx classes, it's very easy to miss the odd label or button that has its Content property set to a hard coded string in a particular language, ie English. These should of course be moved off to a {x:Static ...} so they can be localised for each culture. Are there any tools which can spot this and warn you? Built in to VS would be ideal, but I'm thinking that 'style cop' type build tools would do the job as well.

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  • ASP.NET Security Exception

    - by Neo1975
    I moved an ASP.NET application from a XP to a new server and now I have this exception: 'System.Security.Permissions.SecurityPermission, mscorlib, Version=2.0.0.0, Culture=neutral, On this line code: System.Threading.Thread.CurrentThread.CurrentCulture = new System.Globalization.CultureInfo("it-IT"); My server is so configurated: Windows XP 2003 Sever SharePoint MS Visual Studio 2008 Team System Workgroup Server I tried to change security setting, machine.config. Someone can help me explain me where and how to change what? Thanks a lot.

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  • Get the string "System.Collections.ObjectModel.ObservableCollection" from a Type (System.type) containing a generic ObservableCollection?

    - by Guillaume Cogranne
    I got a Type whose FullName is (if this helps) : "System.Collections.ObjectModel.ObservableCollection`1[[System.String, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]" From that Type, I'd like to get "System.Collections.ObjectModel.ObservableCollection" as a string but I'd like to do it "cleanly", which means, without spliting the string with the char '`'. I think the strategy is to get something like a Type or something else whose FullName will be "System.Collections.ObjectModel.ObservableCollection" but I really don't manage to do it :/

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  • Is it possible to run NUnit 2.5.3 tests in Gallio?

    - by Allrameest
    When I try to run NUnit tests in resharper I get this: Detected a probable test framework assembly version mismatch. Referenced test frameworks: 'nunit.framework, Version=2.5.3.9345, Culture=neutral, PublicKeyToken=96d09a1eb7f44a77'. Supported test frameworks: 'nunit.framework, Version=2.5.0.0-2.5.2.65535', 'nunit.framework, Version=2.4.8.0-2.4.8.65535'. I use Gallio v3.1 build 397.

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  • Session state server saying extended class no serializable

    - by jenson-button-event
    I am storing an object in session state (using local session state server), class def is: [Serializable] public class ExtendedOAuth2Parameters : OAuth2Parameters but the service is still reporting: Unable to serialize the session state. In 'StateServer' and 'SQLServer' mode, ASP.NET will serialize the session state objects, and as a result non-serializable objects or MarshalByRef objects are not permitted. [SerializationException: Type 'Google.GData.Client.OAuth2Parameters' in Assembly 'Google.GData.Client, Version=2.1.0.0, Culture=neutral, PublicKeyToken=04a59ca9b0273830' is not marked as serializable.] How to get around it?

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  • Can I Force A ASP.Net Website to Show Time in A Specific Time Zone?

    - by KevDog
    I have a client request that all times be displayed in Pacific Time Zone, regardless of client settings. I'd like to avoid a scenario where I have to call a function for every time display and instead have a single point where I can make the switch. I'm thinking a custom culture might do the trick, but I wanted to ask before I set off down a potentially blind alley (or miss something trivially easy).

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  • Rails Routes :requirements

    - by Chris Kilmer
    I want to set a route :requirements on an array that verifies a particular parameter is included in an array: atypes = [:culture, :personality, :communication] map.with_options(:path_prefix = ':atype', :requirements = {:atype = atypes.include?(:atype)}) do |assessment| ... end I haven't been able to find any documentation on how to accomplish this. Any help would be appreciated.

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  • C++/CLI DLL on C# doesn't compile

    - by Mishgun_
    I wrote a wrapper DLL for some native c++ functions and compiled it in c++/CLI, then I added a reference to C# project, functions indicates there, but when I try compile project I get this error: "Additional information: Could not load file or assembly 'lib, Version=1.0.3742.39593, Culture=neutral, PublicKeyToken=null' or one of its dependencies. An attempt was made to load a program with an incorrect format. " What's the problem ? Thanks.

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  • IIS 7.5 Manager crashes when adding a custom error page

    - by dig412
    I'm running a local IIS 7.5 server in Win 7 Pro, and I'm trying to add a custom error page for 403 responses. When I click OK to add a custom error page for my site, IIS Manager just vanishes. The server is still running, and I can re-start IIS Manager, but the new page has not been saved. I've also tried adding it directly to web.config, but that just gives me The page cannot be displayed because an internal server error has occurred. Does anyone know why this might be happening? Edit: The event log implies that an invalid character in the path caused the crash, but It occured even when I copied & pasted a path from a valid entry. Application error log: IISMANAGER_CRASH IIS Manager terminated unexpectedly. Exception:System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. --- System.ArgumentException: Illegal characters in path. at System.IO.Path.CheckInvalidPathChars(String path) at System.IO.Path.IsPathRooted(String path) at Microsoft.Web.Management.Iis.CustomErrors.CustomErrorsForm.OnAccept() at Microsoft.Web.Management.Client.Win32.TaskForm.OnOKButtonClick(Object sender, EventArgs e) at System.Windows.Forms.Control.OnClick(EventArgs e) at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ButtonBase.WndProc(Message& m) at System.Windows.Forms.Button.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg) at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context) at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context) at System.Windows.Forms.Form.ShowDialog(IWin32Window owner) at Microsoft.Web.Management.Host.UserInterface.ManagementUIService.ShowDialogInternal(Form form, IWin32Window parent) at Microsoft.Web.Management.Host.UserInterface.ManagementUIService.Microsoft.Web.Management.Client.Win32.IManagementUIService.ShowDialog(DialogForm form) at Microsoft.Web.Management.Client.Win32.ModulePage.ShowDialog(DialogForm form) at Microsoft.Web.Management.Iis.CustomErrors.CustomErrorsPage.AddCustomError() --- End of inner exception stack trace --- at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) at Microsoft.Web.Management.Client.TaskList.InvokeMethod(String methodName, Object userData) at Microsoft.Web.Management.Host.UserInterface.Tasks.MethodTaskItemLine.InvokeMethod() at System.Windows.Forms.LinkLabel.OnMouseUp(MouseEventArgs e) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.Label.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg) at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context) at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context) at Microsoft.Web.Management.Host.Shell.ShellApplication.Execute(Boolean localDevelopmentMode, Boolean resetPreferences, Boolean resetPreferencesNoLaunch) Process:InetMgr

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  • Enterprise Library Logging / Exception handling and Postsharp

    - by subodhnpushpak
    One of my colleagues came-up with a unique situation where it was required to create log files based on the input file which is uploaded. For example if A.xml is uploaded, the corresponding log file should be A_log.txt. I am a strong believer that Logging / EH / caching are cross-cutting architecture aspects and should be least invasive to the business-logic written in enterprise application. I have been using Enterprise Library for logging / EH (i use to work with Avanade, so i have affection towards the library!! :D ). I have been also using excellent library called PostSharp for cross cutting aspect. Here i present a solution with and without PostSharp all in a unit test. Please see full source code at end of the this blog post. But first, we need to tweak the enterprise library so that the log files are created at runtime based on input given. Below is Custom trace listner which writes log into a given file extracted out of Logentry extendedProperties property. using Microsoft.Practices.EnterpriseLibrary.Common.Configuration; using Microsoft.Practices.EnterpriseLibrary.Logging.Configuration; using Microsoft.Practices.EnterpriseLibrary.Logging.TraceListeners; using Microsoft.Practices.EnterpriseLibrary.Logging; using System.IO; using System.Text; using System; using System.Diagnostics;   namespace Subodh.Framework.Logging { [ConfigurationElementType(typeof(CustomTraceListenerData))] public class LogToFileTraceListener : CustomTraceListener {   private static object syncRoot = new object();   public override void TraceData(TraceEventCache eventCache, string source, TraceEventType eventType, int id, object data) {   if ((data is LogEntry) & this.Formatter != null) { WriteOutToLog(this.Formatter.Format((LogEntry)data), (LogEntry)data); } else { WriteOutToLog(data.ToString(), (LogEntry)data); } }   public override void Write(string message) { Debug.Print(message.ToString()); }   public override void WriteLine(string message) { Debug.Print(message.ToString()); }   private void WriteOutToLog(string BodyText, LogEntry logentry) { try { //Get the filelocation from the extended properties if (logentry.ExtendedProperties.ContainsKey("filelocation")) { string fullPath = Path.GetFullPath(logentry.ExtendedProperties["filelocation"].ToString());   //Create the directory where the log file is written to if it does not exist. DirectoryInfo directoryInfo = new DirectoryInfo(Path.GetDirectoryName(fullPath));   if (directoryInfo.Exists == false) { directoryInfo.Create(); }   //Lock the file to prevent another process from using this file //as data is being written to it.   lock (syncRoot) { using (FileStream fs = new FileStream(fullPath, FileMode.Append, FileAccess.Write, FileShare.Write, 4096, true)) { using (StreamWriter sw = new StreamWriter(fs, Encoding.UTF8)) { Log(BodyText, sw); sw.Close(); } fs.Close(); } } } } catch (Exception ex) { throw new LoggingException(ex.Message, ex); } }   /// <summary> /// Write message to named file /// </summary> public static void Log(string logMessage, TextWriter w) { w.WriteLine("{0}", logMessage); } } }   The above can be “plugged into” the code using below configuration <loggingConfiguration name="Logging Application Block" tracingEnabled="true" defaultCategory="Trace" logWarningsWhenNoCategoriesMatch="true"> <listeners> <add listenerDataType="Microsoft.Practices.EnterpriseLibrary.Logging.Configuration.CustomTraceListenerData, Microsoft.Practices.EnterpriseLibrary.Logging, Version=4.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" traceOutputOptions="None" filter="All" type="Subodh.Framework.Logging.LogToFileTraceListener, Subodh.Framework.Logging, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null" name="Subodh Custom Trace Listener" initializeData="" formatter="Text Formatter" /> </listeners> Similarly we can use PostSharp to expose the above as cross cutting aspects as below using System; using System.Collections.Generic; using System.Linq; using System.Text; using System.Reflection; using PostSharp.Laos; using System.Diagnostics; using GC.FrameworkServices.ExceptionHandler; using Subodh.Framework.Logging;   namespace Subodh.Framework.ExceptionHandling { [Serializable] public sealed class LogExceptionAttribute : OnExceptionAspect { private string prefix; private MethodFormatStrings formatStrings;   // This field is not serialized. It is used only at compile time. [NonSerialized] private readonly Type exceptionType; private string fileName;   /// <summary> /// Declares a <see cref="XTraceExceptionAttribute"/> custom attribute /// that logs every exception flowing out of the methods to which /// the custom attribute is applied. /// </summary> public LogExceptionAttribute() { }   /// <summary> /// Declares a <see cref="XTraceExceptionAttribute"/> custom attribute /// that logs every exception derived from a given <see cref="Type"/> /// flowing out of the methods to which /// the custom attribute is applied. /// </summary> /// <param name="exceptionType"></param> public LogExceptionAttribute( Type exceptionType ) { this.exceptionType = exceptionType; }   public LogExceptionAttribute(Type exceptionType, string fileName) { this.exceptionType = exceptionType; this.fileName = fileName; }   /// <summary> /// Gets or sets the prefix string, printed before every trace message. /// </summary> /// <value> /// For instance <c>[Exception]</c>. /// </value> public string Prefix { get { return this.prefix; } set { this.prefix = value; } }   /// <summary> /// Initializes the current object. Called at compile time by PostSharp. /// </summary> /// <param name="method">Method to which the current instance is /// associated.</param> public override void CompileTimeInitialize( MethodBase method ) { // We just initialize our fields. They will be serialized at compile-time // and deserialized at runtime. this.formatStrings = Formatter.GetMethodFormatStrings( method ); this.prefix = Formatter.NormalizePrefix( this.prefix ); }   public override Type GetExceptionType( MethodBase method ) { return this.exceptionType; }   /// <summary> /// Method executed when an exception occurs in the methods to which the current /// custom attribute has been applied. We just write a record to the tracing /// subsystem. /// </summary> /// <param name="context">Event arguments specifying which method /// is being called and with which parameters.</param> public override void OnException( MethodExecutionEventArgs context ) { string message = String.Format("{0}Exception {1} {{{2}}} in {{{3}}}. \r\n\r\nStack Trace {4}", this.prefix, context.Exception.GetType().Name, context.Exception.Message, this.formatStrings.Format(context.Instance, context.Method, context.GetReadOnlyArgumentArray()), context.Exception.StackTrace); if(!string.IsNullOrEmpty(fileName)) { ApplicationLogger.LogException(message, fileName); } else { ApplicationLogger.LogException(message, Source.UtilityService); } } } } To use the above below is the unit test [TestMethod] [ExpectedException(typeof(NotImplementedException))] public void TestMethod1() { MethodThrowingExceptionForLog(); try { MethodThrowingExceptionForLogWithPostSharp(); } catch (NotImplementedException ex) { throw ex; } }   private void MethodThrowingExceptionForLog() { try { throw new NotImplementedException(); } catch (NotImplementedException ex) { // create file and then write log ApplicationLogger.TraceMessage("this is a trace message which will be logged in Test1MyFile", @"D:\EL\Test1Myfile.txt"); ApplicationLogger.TraceMessage("this is a trace message which will be logged in YetAnotherTest1Myfile", @"D:\EL\YetAnotherTest1Myfile.txt"); } }   // Automatically log details using attributes // Log exception using attributes .... A La WCF [FaultContract(typeof(FaultMessage))] style] [Log(@"D:\EL\Test1MyfileLogPostsharp.txt")] [LogException(typeof(NotImplementedException), @"D:\EL\Test1MyfileExceptionPostsharp.txt")] private void MethodThrowingExceptionForLogWithPostSharp() { throw new NotImplementedException(); } The good thing about the approach is that all the logging and EH is done at centralized location controlled by PostSharp. Of Course, if some other library has to be used instead of EL, it can easily be plugged in. Also, the coder ARE ONLY involved in writing business code in methods, which makes code cleaner. Here is the full source code. The third party assemblies provided are from EL and PostSharp and i presume you will find these useful. Do let me know your thoughts / ideas on the same. Technorati Tags: PostSharp,Enterprize library,C#,Logging,Exception handling

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  • Who IS Brian Solis?

    - by Michael Snow
    Q: Brian, Welcome to the WebCenter Blog. Can you tell our readers your current role and what career path brought you here? A: I’m proudly serving as a principal analyst at Altimeter Group, a research based advisory firm in Silicon Valley. My career path, well, let’s just say it’s a long and winding road. As a kid, I was fascinated with technology. I learned programming at an early age and found myself naturally drawn to all things tech. I started my career as a database programmer at a technology marketing agency in Southern California. When I saw the chance to work with tech companies and help them better market their capabilities to businesses and consumers, I switched focus from programming to marketing and advertising. As technologist, my approach to marketing was different. I didn’t believe in hype, fluff or buzz words. I believed in translating features into benefits and specifications and capabilities into solutions for real world problems and opportunities. In the mid 90’s I experimented with direct to consumer/customer engagement in dedicated technology forums and boards. I quickly realized that the entire approach to do so would need to change. Therefore, I learned and developed new methods for a more social and informed way of engaging people in ways that helped them, marketed the company, and also tied to tangible benefits for the company. This work would lead me to start an agency in 1999 dedicated to interactive marketing. As I continued to experiment with interactive platforms, I developed interesting methods for converting one-to-many forms of media into one-to-one-to-many programs. I ran that company until joining Altimeter Group. Along the way, in the early 2000s, I realized that everything was changing and that there were others like me finding success in what would become a more social form of media. I dedicated a significant amount of my time to sharing everything that I learned in the form of articles, blogs, and eventually books. My mission became to share my experience with anyone who’d listen. It would later become much bigger than marketing, this would lead to a decade of work, that still continues, in business transformation. Then and now, I find myself always assuming the role of a student. Q: As an industry analyst & technology change evangelist, what are you primarily focused on these days? A: As a digital analyst, I study how disruptive technology impacts business. As an aspiring social scientist, I study how technology affects human behavior. I explore both horizons professionally and personally to better understand the future of popular culture and also the opportunities that exist for organizations to improve relationships and experiences with customers and the people that are important to them. Q: People cite that the line between work and life is getting more and more blurred. Do you see your personal life influencing your professional work? A: The line between work and life isn’t blurred it’s been overtly crossed and erased. We live in an always on society. The digital lifestyle keeps us connected to one another it keeps us connected all the time. Whether your sending or checking email, trying to catch up, or simply trying to get ahead, people are spending the equivalent of an extra day at work in the time they spend out of work…working. That’s absurd. It’s a matter of survival. It’s also a matter of unintended, subconscious self-causation. We brought this on ourselves and continue to do so. Think about your day. You’re in meetings for the better part of each day. You probably spend evenings and weekends catching up on email and actually doing the work you couldn’t get to during the day. And, your co-workers and executives are doing the same thing. So if you try to slow down, you find yourself at a disadvantage as you’re willfully pulling yourself out of an unfortunate culture of whenever wherever business dynamics. If you’re unresponsive or unreachable, someone within your organization or on your team is accessible. Over time, this could contribute to unfavorable impressions. I choose to steer my life balance in ways that complement one another. But, I don’t pretend to have this figured out by any means. In fact, I find myself swimming upstream like those around me. It’s essentially a competition for relevance and at some point I’ll learn how to earn attention and relevance while redrawing the line between work and life. Q: How can people keep up with what you’re working on? A: The easy answer is that people can keep up with me at briansolis.com. But, I also try to reach people where their attention is focused. Whether it’s Facebook (facebook.com/briansolis), Twitter (@briansolis), Google+ (+briansolis), Youtube (briansolis.tv) or through books and conferences, people can usually find me in a place of their choosing. Q: Recently, you’ve been working with us here at Oracle on something exciting coming up later this week. What’s on the horizon? A: I spent some time with the Oracle team reviewing the idea of Digital Darwinism and how technology and society are evolving faster than many organizations can adapt. Digital Darwinism: How Brands Can Survive the Rapid Evolution of Society and Technology Thursday, December 13, 2012, 10 a.m. PT / 1 p.m. ET Q: You’ve been very actively pursued for media interviews and conference and company speaking engagements – anything you’d like to share to give us a sneak peak of what to expect on Thursday’s webcast? A: We’re inviting guests to join us online as we dive into the future of business and how the convergence of technology and connected consumerism would ultimately impact how business is done. It’ll be an exciting and revealing conversation that explores just how much everything is changing. We’ll also review the importance of adapting to emergent trends and how to compete for the future. It’s important to recognize that change is not happening to us, it’s happening because of us. We are part of the revolution and therefore we need to help organizations adapt from the inside out. Watch the Entire Oracle Social Business Thought Leaders Webcast Series On-Demand and Stay Tuned for More to Come in 2013!

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  • Brighton Rocks: UA Europe 2011

    - by ultan o'broin
    User Assistance Europe 2011 was held in Brighton, UK. Having seen Quadrophenia a dozen times, I just had to go along (OK, I wanted to talk about messages in enterprise applications). Sadly, it rained a lot, though that was still eminently more tolerable than being stuck home in Dublin during Bloomsday. So, here are my somewhat selective highlights and observations from the conference, massively skewed towards my own interests, as usual. Enjoyed Leah Guren's (Cow TC) great start ‘keynote’ on the Cultural Dimensions of Software Help Usage. Starting out by revisiting Hofstede's and Hall's work on culture (how many times I have done this for Multilingual magazine?) and then Neilsen’s findings on age as an indicator of performance, Leah showed how it is the expertise of the user that user assistance (UA) needs to be designed for (especially for high-end users), with some considerations made for age, while the gender and culture of users are not major factors. Help also needs to be contextual and concise, embedded close to the action. That users are saying things like “If I want help on Office, I go to Google ” isn't all that profound at this stage, but it is always worth reiterating how search can be optimized to return better results for users. Interestingly, regardless of user education level, the issue of information quality--hinging on the lynchpin of terminology reflecting that of the user--is critical. Major takeaway for me there. Matthew Ellison’s sessions on embedded help and demos were also impressive. Embedded help that is concise and contextual is definitely a powerful UX enabler, and I’m pleased to say that in Oracle Fusion Applications we have embraced the concept fully. Matthew also mentioned in his session about successful software demos that the principle of modality with demos is a must. Look no further than Oracle User Productivity Kit demos See It!, Try It!, Know It, and Do It! modes, for example. I also found some key takeaways in the presentation by Marie-Louise Flacke on notes and warnings. Here, legal considerations seemed to take precedence over providing any real information to users. I was delighted when Marie-Louise called out the Oracle JDeveloper documentation as an exemplar of how to use notes and instructions instead of trying to scare the bejaysus out of people and not providing them with any real information they’d find useful instead. My own session on designing messages for enterprise applications was well attended. Knowing your user profiles (remember user expertise is the king maker for UA so write for each audience involved), how users really work, the required application business and UI rules, what your application technology supports, and how messages integrate with the enterprise help desk and support policies and you will go much further than relying solely on the guideline of "writing messages in plain language". And, remember the value in warnings and confirmation messages too, and how you can use them smartly. I hope y’all got something from my presentation and from my answers to questions afterwards. Ellis Pratt stole the show with his presentation on applying game theory to software UA, using plenty of colorful, relevant examples (check out the Atlassian and DropBox approaches, for example), and striking just the right balance between theory and practice. Completely agree that the approach to take here is not to make UA itself a game, but to invoke UA as part of a bigger game dynamic (time-to-task completion, personal and communal goals, personal achievement and status, and so on). Sure there are gotchas and limitations to gamification, and we need to do more research. However, we'll hear a lot more about this subject in coming years, particularly in the enterprise space. I hope. I also heard good things about the different sessions about DITA usage (including one by Sonja Fuga that clearly opens the door for major innovation in the community content space using WordPress), the progressive disclosure of information (Cerys Willoughby), an overview of controlled language (or "information quality", as I like to position it) solutions and rationale by Dave Gash, and others. I also spent time chatting with Mike Hamilton of MadCap Software, who showed me a cool demo of their Flare product, and the Lingo translation solution. I liked the idea of their licensing model for workers-on-the-go; that’s smart UX-awareness in itself. Also chatted with Julian Murfitt of Mekon about uptake of DITA in the enterprise space. In all, it's worth attending UA Europe. I was surprised, however, not to see conference topics about mobile UA, community conversation and content, and search in its own right. These are unstoppable forces now, and the latter is pretty central to providing assistance now to all but the most irredentist of hard-copy fetishists or advanced technical or functional users working away on the back end of applications and systems. Only saw one iPad too (says the guy who carries three laptops). Tweeting during the conference was pretty much nonexistent during the event, so no community energy there. Perhaps all this can be addressed next year. I would love to see the next UA Europe event come to Dublin (despite Bloomsday, it's not a bad place place, really) now that hotels are so cheap and all. So, what is my overall impression of the state of user assistance in Europe? Clearly, there are still many people in the industry who feel there is something broken with the traditional forms of user assistance (particularly printed doc) and something needs to be done about it. I would suggest they move on and try and embrace change, instead. Many others see new possibilities, offered by UX and technology, as well as the reality of online user behavior in an increasingly connected world and that is encouraging. Such thought leaders need to be listened to. As Ellis Pratt says in his great book, Trends in Technical Communication - Rethinking Help: “To stay relevant means taking a new perspective on the role (of technical writer), and delivering “products” over and above the traditional manual and online Help file... there are a number of new trends in this field - some complementary, some conflicting. Whatever trends emerge as the norm, it’s likely the status quo will change.” It already has, IMO. I hear similar debates in the professional translation world about the onset of translation crowd sourcing (the Facebook model) and machine translation (trust me, that battle is over). Neither of these initiatives has put anyone out of a job and probably won't, though the nature of the work might change. If anything, such innovations have increased the overall need for professional translators as user expectations rise, new audiences emerge, and organizations need to collate and curate user-generated content, combining it with their own. Perhaps user assistance professionals can learn from other professions and grow accordingly.

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  • Oracle @ E20 Conference Boston - Building Social Business

    - by Michael Snow
    12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Oracle WebCenter is The Engagement Platform Powering Exceptional Experiences for Employees, Partners and Customers &amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;lt;span id=&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;quot;XinhaEditingPostion&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;quot;&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;gt;&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;lt;/span&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;gt;lt;p&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;gt; &amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;lt;/p&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;gt; The way we work is changing rapidly, offering an enormous competitive advantage to those who embrace the new tools that enable contextual, agile and simplified information exchange and collaboration to distributed workforces and  networks of partners and customers. As many of you are aware, Enterprise 2.0 is the term for the technologies and business practices that liberate the workforce from the constraints of legacy communication and productivity tools like email. It provides business managers with access to the right information at the right time through a web of inter-connected applications, services and devices. Enterprise 2.0 makes accessible the collective intelligence of many, translating to a huge  competitive advantage in the form of increased innovation, productivity and agility.The Enterprise 2.0 Conference takes a strategic perspective, emphasizing the bigger picture implications of the technology and the exploration of what is at stake for organizations trying to change not only tools, but also culture and process. Beyond discussion of the "why", there will also be in-depth opportunities for learning the "how" that will help you bring Enterprise 2.0 to your business. You won't want to miss this opportunity to learn and hear from leading experts in the fields of technology for business, collaboration, culture change and collective intelligence.Oracle was a proud Gold sponsor of the Enterprise 2.0 Conference, taking place this past week in Boston. For those of you that weren't able to make it - we've made the Oracle Social Network Presentation session available here and have posted the slides below. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Anatomy of a .NET Assembly - Custom attribute encoding

    - by Simon Cooper
    In my previous post, I covered how field, method, and other types of signatures are encoded in a .NET assembly. Custom attribute signatures differ quite a bit from these, which consequently affects attribute specifications in C#. Custom attribute specifications In C#, you can apply a custom attribute to a type or type member, specifying a constructor as well as the values of fields or properties on the attribute type: public class ExampleAttribute : Attribute { public ExampleAttribute(int ctorArg1, string ctorArg2) { ... } public Type ExampleType { get; set; } } [Example(5, "6", ExampleType = typeof(string))] public class C { ... } How does this specification actually get encoded and stored in an assembly? Specification blob values Custom attribute specification signatures use the same building blocks as other types of signatures; the ELEMENT_TYPE structure. However, they significantly differ from other types of signatures, in that the actual parameter values need to be stored along with type information. There are two types of specification arguments in a signature blob; fixed args and named args. Fixed args are the arguments to the attribute type constructor, named arguments are specified after the constructor arguments to provide a value to a field or property on the constructed attribute type (PropertyName = propValue) Values in an attribute blob are limited to one of the basic types (one of the number types, character, or boolean), a reference to a type, an enum (which, in .NET, has to use one of the integer types as a base representation), or arrays of any of those. Enums and the basic types are easy to store in a blob - you simply store the binary representation. Strings are stored starting with a compressed integer indicating the length of the string, followed by the UTF8 characters. Array values start with an integer indicating the number of elements in the array, then the item values concatentated together. Rather than using a coded token, Type values are stored using a string representing the type name and fully qualified assembly name (for example, MyNs.MyType, MyAssembly, Version=1.0.0.0, Culture=neutral, PublicKeyToken=0123456789abcdef). If the type is in the current assembly or mscorlib then just the type name can be used. This is probably done to prevent direct references between assemblies solely because of attribute specification arguments; assemblies can be loaded in the reflection-only context and attribute arguments still processed, without loading the entire assembly. Fixed and named arguments Each entry in the CustomAttribute metadata table contains a reference to the object the attribute is applied to, the attribute constructor, and the specification blob. The number and type of arguments to the constructor (the fixed args) can be worked out by the method signature referenced by the attribute constructor, and so the fixed args can simply be concatenated together in the blob without any extra type information. Named args are different. These specify the value to assign to a field or property once the attribute type has been constructed. In the CLR, fields and properties can be overloaded just on their type; different fields and properties can have the same name. Therefore, to uniquely identify a field or property you need: Whether it's a field or property (indicated using byte values 0x53 and 0x54, respectively) The field or property type The field or property name After the fixed arg values is a 2-byte number specifying the number of named args in the blob. Each named argument has the above information concatenated together, mostly using the basic ELEMENT_TYPE values, in the same way as a method or field signature. A Type argument is represented using the byte 0x50, and an enum argument is represented using the byte 0x55 followed by a string specifying the name and assembly of the enum type. The named argument property information is followed by the argument value, using the same encoding as fixed args. Boxed objects This would be all very well, were it not for object and object[]. Arguments and properties of type object allow a value of any allowed argument type to be specified. As a result, more information needs to be specified in the blob to interpret the argument bytes as the correct type. So, the argument value is simple prepended with the type of the value by specifying the ELEMENT_TYPE or name of the enum the value represents. For named arguments, a field or property of type object is represented using the byte 0x51, with the actual type specified in the argument value. Some examples... All property signatures start with the 2-byte value 0x0001. Similar to my previous post in the series, names in capitals correspond to a particular byte value in the ELEMENT_TYPE structure. For strings, I'll simply give the string value, rather than the length and UTF8 encoding in the actual blob. I'll be using the following enum and attribute types to demonstrate specification encodings: class AttrAttribute : Attribute { public AttrAttribute() {} public AttrAttribute(Type[] tArray) {} public AttrAttribute(object o) {} public AttrAttribute(MyEnum e) {} public AttrAttribute(ushort x, int y) {} public AttrAttribute(string str, Type type1, Type type2) {} public int Prop1 { get; set; } public object Prop2 { get; set; } public object[] ObjectArray; } enum MyEnum : int { Val1 = 1, Val2 = 2 } Now, some examples: Here, the the specification binds to the (ushort, int) attribute constructor, with fixed args only. The specification blob starts off with a prolog, followed by the two constructor arguments, then the number of named arguments (zero): [Attr(42, 84)] 0x0001 0x002a 0x00000054 0x0000 An example of string and type encoding: [Attr("MyString", typeof(Array), typeof(System.Windows.Forms.Form))] 0x0001 "MyString" "System.Array" "System.Windows.Forms.Form, System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" 0x0000 As you can see, the full assembly specification of a type is only needed if the type isn't in the current assembly or mscorlib. Note, however, that the C# compiler currently chooses to fully-qualify mscorlib types anyway. An object argument (this binds to the object attribute constructor), and two named arguments (a null string is represented by 0xff and the empty string by 0x00) [Attr((ushort)40, Prop1 = 12, Prop2 = "")] 0x0001 U2 0x0028 0x0002 0x54 I4 "Prop1" 0x0000000c 0x54 0x51 "Prop2" STRING 0x00 Right, more complicated now. A type array as a fixed argument: [Attr(new[] { typeof(string), typeof(object) })] 0x0001 0x00000002 // the number of elements "System.String" "System.Object" 0x0000 An enum value, which is simply represented using the underlying value. The CLR works out that it's an enum using information in the attribute constructor signature: [Attr(MyEnum.Val1)] 0x0001 0x00000001 0x0000 And finally, a null array, and an object array as a named argument: [Attr((Type[])null, ObjectArray = new object[] { (byte)2, typeof(decimal), null, MyEnum.Val2 })] 0x0001 0xffffffff 0x0001 0x53 SZARRAY 0x51 "ObjectArray" 0x00000004 U1 0x02 0x50 "System.Decimal" STRING 0xff 0x55 "MyEnum" 0x00000002 As you'll notice, a null object is encoded as a null string value, and a null array is represented using a length of -1 (0xffffffff). How does this affect C#? So, we can now explain why the limits on attribute arguments are so strict in C#. Attribute specification blobs are limited to basic numbers, enums, types, and arrays. As you can see, this is because the raw CLR encoding can only accommodate those types. Special byte patterns have to be used to indicate object, string, Type, or enum values in named arguments; you can't specify an arbitary object type, as there isn't a generalised way of encoding the resulting value in the specification blob. In particular, decimal values can't be encoded, as it isn't a 'built-in' CLR type that has a native representation (you'll notice that decimal constants in C# programs are compiled as several integer arguments to DecimalConstantAttribute). Jagged arrays also aren't natively supported, although you can get around it by using an array as a value to an object argument: [Attr(new object[] { new object[] { new Type[] { typeof(string) } }, 42 })] Finally... Phew! That was a bit longer than I thought it would be. Custom attribute encodings are complicated! Hopefully this series has been an informative look at what exactly goes on inside a .NET assembly. In the next blog posts, I'll be carrying on with the 'Inside Red Gate' series.

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  • Rapid Evolution of Society & Technology

    - by Michael Snow
    We caught up with Brian Solis on the phone the other day and Christie Flanagan had a chance to chat with him and learn a bit more about him and some of the concepts he'll be addressing in our Social Business Thought Leaders Webcast on Thursday 12/13/12. «--- Interview with Brian Solis  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast- mso-fareast-theme-font:minor-latin; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Be sure and register for this week's webcast ---» ------------------- Guest post by Brian Solis. Reposted (Borrowed) from his posting of May 24, 2012 Dear [insert business name], what’s your promise? - Brian Solis You say you want to get closer to customers, but your actions are different than your words. You say you want to “surprise and delight” customers, but your product development teams are too busy building against a roadmap without consideration of the 5th P of marketing…people. Your employees are your number one asset, however the infrastructure of the organization has turned once optimistic and ambitious intrapreneurs into complacent cogs or worse, your greatest detractors. You question the adoption of disruptive technology by your internal champions yet you’ve not tried to find the value for yourself. You’re a change agent and you truly wish to bring about change, but you’ve not invested time or resources to answer “why” in your endeavors to become a connected or social business. If we are to truly change, we must find purpose. We must uncover the essence of our business and the value it delivers to traditional and connected consumers. We must rethink the spirit of today’s embrace and clearly articulate how transformation is going to improve customer and employee experiences and relationships now and over time. Without doing so, any attempts at evolution will be thwarted by reality. In an era of Digital Darwinism, no business is too big to fail or too small to succeed. These are undisciplined times which require alternative approaches to recognize and pursue new opportunities. But everything begins with acknowledging the 360 view of the world that you see today is actually a filtered view of managed and efficient convenience. Today, many organizations that were once inspired by innovation and engagement have fallen into a process of marketing, operationalizing, managing, and optimizing. That might have worked for the better part of the last century, but for the next 10 years and beyond, new vision, leadership and supporting business models will be written to move businesses from rigid frameworks to adaptive and agile entities. I believe that today’s executives will undergo a great test; a test of character, vision, intention, and universal leadership. It starts with a simple, but essential question…what is your promise? Notice, I didn’t ask about your brand promise. Nor did I ask for you to cite your mission and vision statements. This is much more than value propositions or manufactured marketing language designed to hook audiences and stakeholders. I asked for your promise to me as your consumer, stakeholder, and partner. This isn’t about B2B or B2C, but instead, people to people, person to person. It is this promise that will breathe new life into an organization that on the outside, could be misdiagnosed as catatonic by those who are disrupting your markets. A promise, for example, is meant to inspire. It creates alignment. It serves as the foundation for your vision, mission, and all business strategies and it must come from the top to mean anything. For without it, we cannot genuinely voice what it is we stand for or stand behind. Think for a moment about the definition of community. It’s easy to confuse a workplace or a market where everyone simply shares common characteristics. However, a community in this day and age is much more than belonging to something, it’s about doing something together that makes belonging matter The next few years will force a divide where companies are separated by intention as measured by actions and words. But, becoming a social business is not enough. Becoming more authentic and transparent doesn’t serve as a mantra for a renaissance. A promise is the ink that inscribes the spirit of the relationship between you and me. A promise serves as the words that influence change from within and change beyond the halls of our business. It is the foundation for a renewed embrace, one that must then find its way to every aspect of the organization. It’s the difference between a social business and an adaptive business. While an adaptive business can also be social, it is the culture of the organization that strives to not just use technology to extend current philosophies or processes into new domains, but instead give rise to a new culture where striving for relevance is among its goals. The tools and networks simply become enablers of a greater mission You are reading this because you believe in something more than what you’re doing today. While you fight for change within your organization, remember to aim for a higher purpose. Organizations that strive for innovation, imagination, and relevance will outperform those that do not. Part of your job is to lead a missionary push that unites the groundswell with a top down cascade. Change will only happen because you and other internal champions see what others can’t and will do what other won’t. It takes resolve. It takes the ability to translate new opportunities into business value. And, it takes courage. “This is a very noisy world, so we have to be very clear what we want them to know about us”-Steve Jobs ----------------------------------------------------------------- So -- where do you begin to evaluate the kind of experience you are delivering for your customers, partners, and employees?  Take a look at this White Paper: Creating a Successful and Meaningful Customer Experience on the Web and then have a cup of coffee while you listen to the sage advice of Guy Kawasaki in a short video below.   An interview with Guy Kawasaki on Maximizing Social Media Channels 

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  • Design for complex ATG applications

    - by Glen Borkowski
    Overview Needless to say, some ATG applications are more complex than others.  Some ATG applications support a single site, single language, single catalog, single currency, have a single development staff, single business team, and a relatively simple business model.  The real complex applications have to support multiple sites, multiple languages, multiple catalogs, multiple currencies, a couple different development teams, multiple business teams, and a highly complex business model (and processes to go along with it).  While it's still important to implement a proper design for simple applications, it's absolutely critical to do this for the complex applications.  Why?  It's all about time and money.  If you are unable to manage your complex applications in an efficient manner, the cost of managing it will increase dramatically as will the time to get things done (time to market).  On the positive side, your competition is most likely in the same situation, so you just need to be more efficient than they are. This article is intended to discuss a number of key areas to think about when designing complex applications on ATG.  Some of this can get fairly technical, so it may help to get some background first.  You can get enough of the required background information from this post.  After reading that, come back here and follow along. Application Design Of all the various types of ATG applications out there, the most complex tend to be the ones in the telecommunications industry - especially the ones which operate in multiple countries.  To get started, let's assume that we are talking about an application like that.  One that has these properties: Operates in multiple countries - must support multiple sites, catalogs, languages, and currencies The organization is fairly loosely-coupled - single brand, but different businesses across different countries There is some common functionality across all sites in all countries There is some common functionality across different sites within the same country Sites within a single country may have some unique functionality - relative to other sites in the same country Complex product catalog (mostly in terms of bundles, eligibility, and compatibility) At this point, I'll assume you have read through the required reading and have a decent understanding of how ATG modules work... Code / configuration - assemble into modules When it comes to defining your modules for a complex application, there are a number of goals: Divide functionality between the modules in a way that maps to your business Group common functionality 'further down in the stack of modules' Provide a good balance between shared resources and autonomy for countries / sites Now I'll describe a high level approach to how you could accomplish those goals...  Let's start from the bottom and work our way up.  At the very bottom, you have the modules that ship with ATG - the 'out of the box' stuff.  You want to make sure that you are leveraging all the modules that make sense in order to get the most value from ATG as possible - and less stuff you'll have to write yourself.  On top of the ATG modules, you should create what we'll refer to as the Corporate Foundation Module described as follows: Sits directly on top of ATG modules Used by all applications across all countries and sites - this is the foundation for everyone Contains everything that is common across all countries / all sites Once established and settled, will change less frequently than other 'higher' modules Encapsulates as many enterprise-wide integrations as possible Will provide means of code sharing therefore less development / testing - faster time to market Contains a 'reference' web application (described below) The next layer up could be multiple modules for each country (you could replace this with region if that makes more sense).  We'll define those modules as follows: Sits on top of the corporate foundation module Contains what is unique to all sites in a given country Responsible for managing any resource bundles for this country (to handle multiple languages) Overrides / replaces corporate integration points with any country-specific ones Finally, we will define what should be a fairly 'thin' (in terms of functionality) set of modules for each site as follows: Sits on top of the country it resides in module Contains what is unique for a given site within a given country Will mostly contain configuration, but could also define some unique functionality as well Contains one or more web applications The graphic below should help to indicate how these modules fit together: Web applications As described in the previous section, there are many opportunities for sharing (minimizing costs) as it relates to the code and configuration aspects of ATG modules.  Web applications are also contained within ATG modules, however, sharing web applications can be a bit more difficult because this is what the end customer actually sees, and since each site may have some degree of unique look & feel, sharing becomes more challenging.  One approach that can help is to define a 'reference' web application at the corporate foundation layer to act as a solid starting point for each site.  Here's a description of the 'reference' web application: Contains minimal / sample reference styling as this will mostly be addressed at the site level web app Focus on functionality - ensure that core functionality is revealed via this web application Each individual site can use this as a starting point There may be multiple types of web apps (i.e. B2C, B2B, etc) There are some techniques to share web application assets - i.e. multiple web applications, defined in the web.xml, and it's worth investigating, but is out of scope here. Reference infrastructure In this complex environment, it is assumed that there is not a single infrastructure for all countries and all sites.  It's more likely that different countries (or regions) could have their own solution for infrastructure.  In this case, it will be advantageous to define a reference infrastructure which contains all the hardware and software that make up the core environment.  Specifications and diagrams should be created to outline what this reference infrastructure looks like, as well as it's baseline cost and the incremental cost to scale up with volume.  Having some consistency in terms of infrastructure will save time and money as new countries / sites come online.  Here are some properties of the reference infrastructure: Standardized approach to setup of hardware Type and number of servers Defines application server, operating system, database, etc... - including vendor and specific versions Consistent naming conventions Provides a consistent base of terminology and understanding across environments Defines which ATG services run on which servers Production Staging BCC / Preview Each site can change as required to meet scale requirements Governance / organization It should be no surprise that the complex application we're talking about is backed by an equally complex organization.  One of the more challenging aspects of efficiently managing a series of complex applications is to ensure the proper level of governance and organization.  Here are some ideas and goals to work towards: Establish a committee to make enterprise-wide decisions that affect all sites Representation should be evenly distributed Should have a clear communication procedure Focus on high level business goals Evaluation of feature / function gaps and how that relates to ATG release schedule / roadmap Determine when to upgrade & ensure value will be realized Determine how to manage various levels of modules Who is responsible for maintaining corporate / country / site layers Determine a procedure for controlling what goes in the corporate foundation module Standardize on source code control, database, hardware, OS versions, J2EE app servers, development procedures, etc only use tested / proven versions - this is something that should be centralized so that every country / site does not have to worry about compatibility between versions Create a innovation team Quickly develop new features, perform proof of concepts All teams can benefit from their findings Summary At this point, it should be clear why the topics above (design, governance, organization, etc) are critical to being able to efficiently manage a complex application.  To summarize, it's all about competitive advantage...  You will need to reduce costs and improve time to market with the goal of providing a better experience for your end customers.  You can reduce cost by reducing development time, time allocated to testing (don't have to test the corporate foundation module over and over again - do it once), and optimizing operations.  With an efficient design, you can improve your time to market and your business will be more flexible  and agile.  Over time, you'll find that you're becoming more focused on offering functionality that is new to the market (creativity) and this will be rewarded - you're now a leader. In addition to the above, you'll realize soft benefits as well.  Your staff will be operating in a culture based on sharing.  You'll want to reward efforts to improve and enhance the foundation as this will benefit everyone.  This culture will inspire innovation, which can only lend itself to your competitive advantage.

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  • Why We Should Learn to Stop Worrying and Love Millennials

    - by HCM-Oracle
    By Christine Mellon Much is said and written about the new generations of employees entering our workforce, as though they are a strange specimen, a mysterious life form to be “figured out,” accommodated and engaged – at a safe distance, of course.  At its worst, this talk takes a critical and disapproving tone, with baby boomer employees adamantly refusing to validate this new breed of worker, let alone determine how to help them succeed and achieve their potential.   The irony of our baby-boomer resentments and suspicions is that they belie the fact that we created the very vision that younger employees are striving to achieve.  From our frustrations with empty careers that did not fulfill us, from our opposition to “the man,” from our sharp memories of our parents’ toiling for 30 years just for the right to retire, from the simple desire not to live our lives in a state of invisibility, came the seeds of hope for something better. One characteristic of Millennial workers that grew from these seeds is the desire to experience as much as possible.  They are the “Experiential Employee”, with a passion for growing in diverse ways and expanding personal and professional horizons.  Rather than rooting themselves in a single company for a career, or even in a single career path, these employees are committed to building a broad portfolio of experiences and capabilities that will enable them to make a difference and to leave a mark of significance in the world.  How much richer is the organization that nurtures and leverages this inclination?  Our curmudgeonly ways must be surrendered and our focus redirected toward building the next generation of talent ecosystems, if we are to optimize what future generations have to offer.   Accelerating Professional Development In spite of our Boomer grumblings about Millennials’ “unrealistic” expectations, the truth is that we have a well-matched set of circumstances.  We have executives-in-waiting who want to learn quickly and a concurrent, urgent need to ramp up their development time, based on anticipated high levels of retirement in the next 10+ years.  Since we need to rapidly skill up these heirs to the corporate kingdom, isn’t it a fortunate coincidence that they are hungry to learn, develop and move fluidly throughout our organizations??  So our challenge now is to efficiently operationalize the wisdom we have acquired about effective learning and development.   We have already evolved from classroom-based models to diverse instructional methods.  The next step is to find the best approaches to help younger employees learn quickly and apply new learnings in an impactful way.   Creating temporary or even permanent functional partnerships among Millennial employees is one way to maximize outcomes.  This might take the form of 2 or more employees owning aspects of what once fell under a single role.  While one might argue this would mean duplication of resources, it could be a short term cost while employees come up to speed.  And the potential benefits would be numerous:  leveraging and validating the inherent sense of community of new generations, creating cross-functional skills with broad applicability, yielding additional perspectives and approaches to traditional work outcomes, and accelerating the performance curve for incumbents through Cooperative Learning (Johnson, D. and Johnson R., 1989, 1999).  This well-researched teaching strategy, where students support each other in the absorption and application of new information, has been shown to deliver faster, more efficient learning, and greater retention. Alternately, perhaps short term contracts with exiting retirees, or former retirees, to help facilitate the development of following generations may have merit.  Again, a short term cost, certainly.  However, the gains realized in shortening the learning curve, and strengthening engagement are substantial and lasting. Ultimately, there needs to be creative thinking applied for each organization on how to accelerate the capabilities of our future leaders in unique ways that mesh with current culture. The manner in which performance is evaluated must finally shift as well.  Employees will need to be assessed on how well they have developed key skills and capabilities vs. end-to-end mastery of functional positions they have no interest in keeping for an entire career. As we become more comfortable in placing greater and greater weight on competencies vs. tasks, we will realize increased organizational agility via this new generation of workers, which will be further enhanced by their natural flexibility and appetite for change. Revisiting Succession  For many years, organizations have failed to deliver desired succession planning outcomes.  According to CEB’s 2013 research, only 28% of current leaders were pre-identified in a succession plan. These disappointing results, along with the entrance of the experiential, Millennial employee into the workforce, may just provide the needed impetus for HR to reinvent succession processes.   We have recognized that the best professional development efforts are not always linear, and the time has come to fully adopt this philosophy in regard to succession as well.  Paths to specific organizational roles will not look the same for newer generations who seek out unique learning opportunities, without consideration of a singular career destination.  Rather than charting particular jobs as precursors for key positions, the experiences and skills behind what makes an incumbent successful must become essential in succession mapping.  And the multitude of ways in which those experiences and skills may be acquired must be factored into the process, along with the individual employee’s level of learning agility. While this may seem daunting, it is necessary and long overdue.  We have talked about the criticality of competency-based succession, however, we have not lived up to our own rhetoric.  Many Boomers have experienced the same frustration in our careers; knowing we are capable of shining in a particular role, but being denied the opportunity due to how our career history lined up, on paper, with documented job requirements.  These requirements usually emphasized past jobs/titles and specific tasks, versus capabilities, drive and willingness (let alone determination) to learn new things.  How satisfying would it be for us to leave a legacy where such narrow thinking no longer applies and potential is amplified? Realizing Diversity Another bloom from the seeds we Boomers have tried to plant over the past decades is a completely evolved view of diversity.  Millennial employees assume a diverse workforce, and are startled by anything less.  Their social tolerance, nurtured by wide and diverse networks, is unprecedented.  College graduates expect a similar landscape in the “real world” to what they experienced throughout their lives.  They appreciate and seek out divergent points of view and experiences without needing any persuasion.  The face of our U.S. workforce will likely see dramatic change as Millennials apply their fresh take on hiring and building strong teams, with an inherent sense of inclusion.  This wonderful aspect of the Millennial wave should be celebrated and strongly encouraged, as it is the fulfillment of our own aspirations. Future Perfect The Experiential Employee is operating more as a free agent than a long term player, and their commitment will essentially last as long as meaningful organizational culture and personal/professional opportunities keep their interest.  As Boomers, we have laid the foundation for this new, spirited employment attitude, and we should take pride in knowing that.  Generations to come will challenge organizations to excel in how they identify, manage and nurture talent. Let’s support and revel in the future that we’ve helped invent, rather than lament what we think has been lost.  After all, the future is always connected to the past.  And as so eloquently phrased by Antoine Lavoisier, French nobleman, chemist and politico:  “Nothing is Lost, Nothing is Created, and Everything is Transformed.” Christine has over 25 years of diverse HR experience.  She has held HR consulting and corporate roles, including CHRO positions for Echostar in Denver, a 6,000+ employee global engineering firm, and Aepona, a startup software firm, successfully acquired by Intel. Christine is a resource to Oracle clients, to assist in Human Capital Management strategy development and implementation, compensation practices, talent development initiatives, employee engagement, global HR management, and integrated HR systems and processes that support the full employee lifecycle. 

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