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• Is SugarCRM really adequate for custom development (or adequate at all)? [closed]

  - by dukeofgaming

  Have you used SugarCRM for custom development successfully?, if so, have you done it programmatically or through the Module Builder? Were you successful? If not, why? I used SugarCRM for a project about two years ago, I ran into errors from the very installation, having to hack the actual installation file to deploy the software in the server and other erros that I can't recall now. Two years after, I'm picking it up for a project once again. I'm feeling like I should have developed the whole thing from scratch myself. Some examples: I couldn't install it in the server (again). I had to install it locally, then copy the files and database over to the server and manually edit the config file. Constantly getting deployment errors from the module builder. One reason is SugarCRM keeps creating a record in the upgrade_history table for a file that does not exist, I keep deleting such record and it keeps coming back corrupt. I get other deployment errors, but have not figured them out. then I have to rollback all files and database to try again. I deleted a custom module with relationships, the relationships stayed in the other modules and cannot be deleted anymore, PHP warnings all over the place. Quick create for custom modules does not appear, hack needed. Its whole cache directory is a joke, permanent data/files are stored there. The module builder interface disappears required fields. Edit the wrong thing, module builder won't deploy again, then pray Quick Repair and/or Rebuild Relationships do the trick. My impression of SugarCRM now is that, regardless of its pretty exterior and apparent functionality, it is a very low quality piece of software. This even scared me more: http://amplicate.com/hate/sugarcrm; a quote: I wis this info had been available when I tried to implement it 2 years ago... I searched high and low and the only info I found was positive. Yes, it's a piece of crap. The community edition was full of bugs... nothing worked. Essentially I got fired for implementing it. I'm glad though, because now I work for myself, am much happier and make more money... so, I should really thank SugarCRM for sucking so much I guess! I figured that perhaps some of you have had similar experiences, and have either sticked with SugarCRM or moved on to another solution. I'm very interested in knowing what your resolutions were -or your current situations are- to make up my own mind, since the project I'm working on is long term and I'm feeling SugarCRM will be more an obstacle than an aid. After further failed attempts to continue using this software I continued to stumble upon dead-ends when using the module editor, I could only recover from this errors by using version control. We are now moving on to a custom implementation using Symfony; perhaps if we were using it with its out-of-the-box modules we would have sticked with it.

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• Silverlight Cream for March 10, 2011 -- #1058

  - by Dave Campbell

  In this Issue: Ian T. Lackey, Peter Kuhn, WindowsPhoneGeek(-2-), Jesse Liberty(-2-), Martin Krüger, John Papa, Jeremy Likness, Karl Shifflett, and Colin Eberhardt. Above the Fold: Silverlight: "Silverlight TV 65: 3D Graphics" John Papa WP7: "Developing a Windows Phone 7 Jump List Control" Colin Eberhardt Shoutouts: Telerik announced a special sale on their RadControls for WP7... check it out: RadControls for Windows Phone 7 - on Sale from March 16th at a Special Promo Price! From SilverlightCream.com: Prism BootStrapper Load ModuleCatalog Ansyc Ian T. Lackey has a post up about reading the module catalog for Prism from an XML file asynchronously... fun stuff... this is how we kick-started our app... XNA for Silverlight developers: Part 6 - Input (accelerometer) Peter Kuhn has Part 6 of his XNA for Silverlight devs up at SilverlightShow. This post is on the use of the accelerometer... some great diagrams and explanations of it's use along with some code to play with... including a 'problems and pitfalls' section, and some good external links. Getting Started with Unit Testing in Silverlight for WP7 WindowsPhoneGeek has an introduction to Unit Testing in general, and then moves into Unit Testing in Silverlight for WP7, providing 3 options with links to the materials and code demonstrating the concepts. Using DockPanel in WP7 Responding to reader's questions, WindowsPhoneGeek's next post is on the DockPanel from the Silverlight Toolkit, and using it in WP7... defined declaratively and in code. Reactive Extensions–More About Chaining Jesse Liberty has post number 10 on Rx up and is a follow-on to the last one on Chaining. This time he exercises the chaining aspect of SelectMany. Yet Another Podcast #26–Walt Ritscher In his next post, Jesse Liberty has his 26th 'Yet Another Podcast' up and is chatting with my friend Walt Ritscher. If you don't know who Walt is, check out the links Jesse has on the post... I'm sure you've crossed paths. How to: Create A half square from a regular polygon (triangle) Martin Krüger demonstrates the exact placement of a half-square (isosceles right triangle), formed with a regular polygon in Blend... this is much more involved than I've made it sound... check out his post. Silverlight TV 65: 3D Graphics John Papa has Silverlight TV number 65 up and it's all about the 3D graphics stuff we saw at the Firestarter. John is talking with Danny Riddel, the CEO of Archetype, the company that built the awesome 3D demo we all gushed over. Jounce Part 12: Providing History-Based Back Navigation Jeremy Likness has part 12 of his Jounce exploration up... and discussing the stack of navigated pages that Jounce retains and providing a 'go back' functionality... and provides a good example of using it all. Prism 4 Region Navigation with Silverlight Frame Navigation and Unity Karl Shifflett has a post for all us Prism afficianados... Prism, Unity, and the Silverlight Frame Navigation framework. Some great external links for 'required reading' too. Developing a Windows Phone 7 Jump List Control Colin Eberhardt has an awesome tutorial up for creating a JumpList control for WP7... what a bunch of effort... this is a step-by-step description of designing the control he built and blogged about a while back... and it's still cool! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Who Makes a Good Product Owner

  - by Robert May

  In general, the best product owners are those that care passionately about the customer of the product.  Note that I didn’t say about the product itself.  Actually, people that only care about the product, generally do not make good product owners.  Products only matter in relationship to their customers.  If a product doesn’t provide value to the customer, then the product has no value, no matter what a person might think of the product, and no matter what cool technologies exist inside of the product. A good product owner is also a good negotiator.  They recognize that many different priorities exist inside of a corporation, but that there can be only one list that developers work from.  A good product owner recognizes that its their job to help others around them prioritize (perhaps with a Product Council), but also understand that they alone have the final say about priorities and are willing to make the tough decisions required.  Deciding the priority between two perfectly valid stories is very difficult, especially when the stories are from two different departments! A good product owner is deeply interested in helping the team be successful.  They don’t seek to control the team, but instead seek to understand what the team can do and then work with the team to get the best product possible for the Customer.  A good product owner is never denigrating to team members, ever.  They recognize that such behavior would damage the trust that needs to be present between team members and product owners and will avoid it at all costs. In general, technical people (i.e. former or current developers) make poor product owners.  In their minds, they can’t separate implementation details from user functionality, so their stories end up sounding like implementation details.  For example, “The user enters their username on the password screen” is something that a technical product owner would write.  The proper wording for that story is “A user supplies the system with their credentials.”  Because technical people think different from the rest of the population, they are generally not a good fit. A good product owner is also a good writer.  Writing good stories demands good writing.  The art of persuasion, descriptiveness and just general good grammar are all required.  A good Product Owner must also be well spoken, since most of what will be conveyed will be conveyed with the spoken word, not just written word. A good product owner is a “People Person.”  They like talking to people and are very patient.  They don’t mind having questions repeated or fielding many questions, because they want to make sure that the ideas they’re conveying are properly understood so the customer gets the best product possible.  They are happy to answer any questions a team member may have and invite feedback and criticism of designs and stories, since they want a good product.  They really have little ego that gets in the way of building a great product. All of these qualities can be hard to find, but if you look close enough, you’ll find the right person in your organization.  Product owners can be found anywhere, not just in upper management.  Some of the best product owners are those that are very close to the customer.  In fact, check your customer support staff.  I’d bet that several great product owners are lurking there. Final note about what makes a good product owner.  You’re probably NOT going to find a good product owner in a manager, especially if they consider themselves a “Manager.”  Product owners don’t manage anything but the backlog, so be especially careful if the person you’re selecting for Product Owner is a manager. Up Next, “Messing with the Team.” Technorati Tags: Scrum,Product Owner

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• Apache virtual host does not work properly

  - by Jori

  I have read a lot of information all over the Internet regarding this subject, and can not figure out what I'am doing wrong. I'm trying to host two websites under different names locally under Windows 7 with Apaches Virtual Hosting functionality. This is what I have done already: In the httpd.conf file I uncommented the following line, so that the virtual host configuration file will be included in the main configuration sequence. # Virtual hosts Include conf/extra/httpd-vhosts.conf This is how I edited my httpd-vhosts.conf: # # Virtual Hosts # # If you want to maintain multiple domains/hostnames on your # machine you can setup VirtualHost containers for them. Most configurations # use only name-based virtual hosts so the server doesn't need to worry about # IP addresses. This is indicated by the asterisks in the directives below. # # Please see the documentation at # <URL:http://httpd.apache.org/docs/2.2/vhosts/> # for further details before you try to setup virtual hosts. # # You may use the command line option '-S' to verify your virtual host # configuration. # # Use name-based virtual hosting. # NameVirtualHost *:80 # # VirtualHost example: # Almost any Apache directive may go into a VirtualHost container. # The first VirtualHost section is used for all requests that do not # match a ServerName or ServerAlias in any <VirtualHost> block. # #<VirtualHost *:80> # ServerAdmin [email protected] # DocumentRoot "C:/apache/docs/dummy-host.localhost" # ServerName dummy-host.localhost # ServerAlias www.dummy-host.localhost # ErrorLog "logs/dummy-host.localhost-error.log" # CustomLog "logs/dummy-host.localhost-access.log" common #</VirtualHost> # #<VirtualHost *:80> # ServerAdmin [email protected] # DocumentRoot "C:/apache/docs/dummy-host2.localhost" # ServerName dummy-host2.localhost # ErrorLog "logs/dummy-host2.localhost-error.log" # CustomLog "logs/dummy-host2.localhost-access.log" common #</VirtualHost> <VirtualHost *:80> ServerName arterieur DocumentRoot "J:/webcontent/www20" <Directory "J:/webcontent/www20"> Order allow,deny Allow from all </Directory> </VirtualHost> As you can see I commented the Virtual Host examples out and added my own one (I did one for this example). Also am I sure that J:\webcontent\www20 exists. At last I edited the Windows host file located in: C:\Windows\System32\drivers\etc\hosts, now it looks this: # Copyright (c) 1993-2009 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host # localhost name resolution is handled within DNS itself. # 127.0.0.1 localhost # ::1 localhost 127.0.0.1 arterieur Then I restarted Apache with the Apache Service Monitor, and it gave me the following fatal error: The requested operation has failed!, I tried to look at the apache/logs/error.log file but I did not log anything, I guess it only logs the errors after startup. Does anyone knows what I'am doing wrong?

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• Why some links appear in a new tab, others in a new window?

  - by SAMIR BHOGAYTA

  Originally, it was made to resolve problems on IE8 32 bits when you use a 32 bits OS. I changed "%ProgramFiles(x86)%" var, and now my issue is resolved for IE8 32 bits on my Windows 7 64 bits. Please try it, and tell me if everything work for you. For Win 7 64 bits : 1 - Create a new notepad document and paste this text : @echo off echo. echo IEREREG Version 1.07 for IE8 27.03.2009 echo by Kai Schaetzl http://iefaq.info echo installs and registers (if suitable) all DLLs known to be used by IE8. echo should only take a few seconds, but please be patient echo. REM ****************************** echo registering IE files REM IE files (= part of setup) regsvr32 /s /i browseui.dll REM regsvr32 /s /i browseui.dll,NI (unnecessary) regsvr32 /s corpol.dll regsvr32 /s dxtmsft.dll regsvr32 /s dxtrans.dll REM simple HTML Mail API regsvr32 /s "%ProgramFiles(x86)%\internet explorer\hmmapi.dll" REM group policy snap-in regsvr32 /s ieaksie.dll REM smart screen regsvr32 /s ieapfltr.dll REM ieak branding regsvr32 /s iedkcs32.dll REM dev tools regsvr32 /s "%ProgramFiles(x86)%\internet explorer\iedvtool.dll" regsvr32 /s iepeers.dll REM Symptom: IE8 closes immediately on launch, missing from IE7 regsvr32 /s "%ProgramFiles(x86)%\internet explorer\ieproxy.dll" REM no install point anymore REM regsvr32 /s /i iesetup.dll REM no reg point anymore REM regsvr32 /s imgutil.dll regsvr32 /s /i /n inetcpl.cpl REM no install point anymore REM regsvr32 /s /i inseng.dll regsvr32 /s jscript.dll REM license manager regsvr32 /s licmgr10.dll REM regsvr32 /s msapsspc.dll REM regsvr32 /s mshta.exe REM VS debugger regsvr32 /s msdbg2.dll REM no install point anymore REM regsvr32 /s /i mshtml.dll regsvr32 /s mshtmled.dll regsvr32 /s msident.dll REM no reg point anymore REM regsvr32 /s msrating.dll REM multimedia timer regsvr32 /s mstime.dll REM no install point anymore REM regsvr32 /s /i occache.dll REM process debug manager regsvr32 /s "%ProgramFiles(x86)%\internet explorer\pdm.dll" REM no reg point anymore REM regsvr32 /s pngfilt.dll REM regsvr32 /s /i setupwbv.dll (not there anymore!) regsvr32 /s tdc.ocx regsvr32 /s /i urlmon.dll REM regsvr32 /s /i urlmon.dll,NI,HKLM regsvr32 /s vbscript.dll REM VML renderer regsvr32 /s "%CommonProgramFiles%\microsoft shared\vgx\vgx.dll" REM no install point anymore REM regsvr32 /s /i webcheck.dll regsvr32 /s /i /n wininet.dll REM ****************************** echo registering system files REM additional system dlls known to be used by IE REM added 11.05.2006 Symptom: Add-Ons-Manager menu entry is present but nothing happens regsvr32 /s extmgr.dll REM added 12.05.2006 Symptom: Javascript links don't work (Robin Walker) .NET hub file regsvr32 /s mscoree.dll REM added 23.03.2009 Symptom: Find on this page is blank regsvr32 /s oleacc.dll REM added 24.03.2009 Symptom: Printing problems, open in new window regsvr32 /s ole32.dll REM mscorier.dll REM mscories.dll REM Symptom: open in new tab/window not working regsvr32 /s actxprxy.dll regsvr32 /s asctrls.ocx regsvr32 /s cdfview.dll regsvr32 /s comcat.dll regsvr32 /s /i /n comctl32.dll regsvr32 /s cryptdlg.dll regsvr32 /s /i /n digest.dll regsvr32 /s dispex.dll regsvr32 /s hlink.dll regsvr32 /s mlang.dll regsvr32 /s mobsync.dll regsvr32 /s /i msieftp.dll REM regsvr32 /s msnsspc.dll #no entry point regsvr32 /s msr2c.dll regsvr32 /s msxml.dll regsvr32 /s oleaut32.dll REM regsvr32 /s plugin.ocx #no entry point regsvr32 /s proctexe.ocx REM plus DllRegisterServerEx ExA ExW ... ? regsvr32 /s /i scrobj.dll REM shdocvw.dll hasn't been updated for IE7 and IE8, it still registers itself for the Windows Internet Controls regsvr32 /s /i shdocvw.dll regsvr32 /s sendmail.dll REM ****************************** REM PKI/crypto functionality REM initpki can take very long to run and is rarely a problem REM if there are problems with crypto, SSL, certificates REM remove the three following REMs from the lines REM echo We are almost done except one crypto file REM echo but this will take very long, be patient! REM regsvr32 /s /i:A initpki.dll REM ****************************** REM tabbed browser, do at the end, why originally with /n ? regsvr32 /s /i ieframe.dll REM ****************************** echo correcting bugs in the registry REM do some corrective work REM Symptom: new tabs page cannot display content because it cannot access the controls (added 27. 3.2009) REM This is a result of a bug in shdocvw.dll (see above), probably only on Windows XP reg add "HKCR\TypeLib\{EAB22AC0-30C1-11CF-A7EB-0000C05BAE0B}\1.1\0\win32" /ve /t REG_SZ /d %systemroot%\system32\ieframe.dll /f REM ****************************** echo all tasks have been finished echo. pause 2 - Close all your IE windows and processes. 3 - Save your document on your Desktop by example, with the .bat extension. Right-click on it, and select "Run as administrator". 4 - Test if this tip resolved your issue by openning IE. If you use a Windows 32 bits version, please replace %ProgramFiles(x86)% by %ProgramFiles% in your .bat file.

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• Windows Azure Recipe: Mobile Computing

  - by Clint Edmonson

  A while back, mashups were all the rage. The idea was to compose solutions that provided aggregation and integration across applications and services to make information more available, useful, and personal. Mashups ushered in the era of Web 2.0 in all it’s socially connected goodness. They taught us that to be successful, we needed to add web service APIs to our web applications. Web and client based mashups met with great success and have evolved even further with the introduction of the internet connected smartphone. Nothing is more available, useful, or personal than our smartphones. The current generation of cloud connected mobile computing mashups allow our mobilized workforces to receive, process, and react to information from disparate sources faster than ever before. Drivers Integration Reach Time to market Solution Here’s a sketch of a prototypical mobile computing solution using Windows Azure: Ingredients Web Role – with the phone running a dedicated client application, the web role is responsible for serving up backend web services that implement the solution’s core connected functionality. Database – used to store core operational and workflow data for the solution’s web services. Access Control – this service is used to authenticate and manage users identity, roles, and groups, possibly in conjunction with 3rd identity providers such as Windows LiveID, Google, Yahoo!, and Facebook. Worker Role – this role is used to handle the orchestration of long-running, complex, asynchronous operations. While much of the integration and interaction with other services can be handled directly by the mobile client application, it’s possible that the backend may need to integrate with 3rd party services as well. Offloading this work to a worker role better distributes computing resources and keeps the web roles focused on direct client interaction. Queues – these provide reliable, persistent messaging between applications and processes. They are an absolute necessity once asynchronous processing is involved. Queues facilitate the flow of distributed events and allow a solution to send push notifications back to mobile devices at appropriate times. Training & Resources These links point to online Windows Azure training labs and resources where you can learn more about the individual ingredients described above. (Note: The entire Windows Azure Training Kit can also be downloaded for offline use.) Windows Azure (16 labs) Windows Azure is an internet-scale cloud computing and services platform hosted in Microsoft data centers, which provides an operating system and a set of developer services which can be used individually or together. It gives developers the choice to build web applications; applications running on connected devices, PCs, or servers; or hybrid solutions offering the best of both worlds. New or enhanced applications can be built using existing skills with the Visual Studio development environment and the .NET Framework. With its standards-based and interoperable approach, the services platform supports multiple internet protocols, including HTTP, REST, SOAP, and plain XML SQL Azure (7 labs) Microsoft SQL Azure delivers on the Microsoft Data Platform vision of extending the SQL Server capabilities to the cloud as web-based services, enabling you to store structured, semi-structured, and unstructured data. Windows Azure Services (9 labs) As applications collaborate across organizational boundaries, ensuring secure transactions across disparate security domains is crucial but difficult to implement. Windows Azure Services provides hosted authentication and access control using powerful, secure, standards-based infrastructure. Windows Azure Toolkit for Windows Phone The Windows Azure Toolkit for Windows Phone is designed to make it easier for you to build mobile applications that leverage cloud services running in Windows Azure. The toolkit includes Visual Studio project templates for Windows Phone and Windows Azure, class libraries optimized for use on the phone, sample applications, and documentation Windows Azure Toolkit for iOS The Windows Azure Toolkit for iOS is a toolkit for developers to make it easy to access Windows Azure storage services from native iOS applications. The toolkit can be used for both iPhone and iPad applications, developed using Objective-C and XCode. Windows Azure Toolkit for Android The Windows Azure Toolkit for Android is a toolkit for developers to make it easy to work with Windows Azure from native Android applications. The toolkit can be used for native Android applications developed using Eclipse and the Android SDK. See my Windows Azure Resource Guide for more guidance on how to get started, including links web portals, training kits, samples, and blogs related to Windows Azure.

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• Revisioning the CeBIT 2011

  - by hechtsuppe

  Hey guys, I am living in the CeBIT's hometown, the beautiful city Hanover. So I am visiting this exhibition since 2002 and I've seen a lot of changes during all this time. But this time, it was the most boring fair I've ever seen. Lets start with the first halls: "The same procedure as every year"- directly behind the entrance are the exhibitioners from far east (China, Taiwan...). In the past, they've shown a lot of nice toys. But this time, they got very serious, the only great gimmick was the motorcycle suitcase for the iPad, I watched the presentation until I reminded myself that I am not owning an iPad and these cases weren't suitable for my BMW motorcycle. So I started looking for the business stuff (I was there for business). I walked deeper in the exhibition area: During the way to the business halls, I came across a hall where I heard a big bass- the gamer's hall I think so I made a quick getaway from there. I saw a lot of teenagers with gaming bags on thier shoulders and I was really confused. I thought 'Damn it is tuesday 11:00 am, the trade fair is opened for public on saturday, why they are here and not at school?'. So the german schools seem to be too easy for students. At the time I was a pupil I visited the CeBIT on saturday! At the business halls: I visited IBM's booth but there were only guys looking like penguins and I weared a white chemise. So nobody was interested in talking to me. At the coffeebar I met a very nice guy from Bangladesh I think he was round about 25, but he told me that he was the first time in germany and he thought that germans are still nazis. I laughed at him and went to DELL. I was really really really interested in client solutions from DELL because I want to get away from our current client manufacturer. At the DELL booth I became recognized and a really nice guy told me where to use which client products. But there were too many people for trying the notebooks so the DELL guy asked for my business card. But I am still waiting for information, dear 'DELL dude'. I went to the Microsoft booth for informing myself about new IT trends. There were nothig new, only a few presentations about the 'new' Windows Live, Windows Phone 7 and 'the allmighty cloud'. But there was a very small presentation corner with the title 'geeks corner'. A guy inside the 'geeks corner' started Visual Studio 2010, I was really agog for the presentation. But then he started talking about Windows Phone 7 and how to program. He began with drag'n drop a textbox and a button on the form. He wrote really basic code and explained the functionality of a textbox- then I stood up and left the room. At the end: Before leaving the fairground, I've visited a few small booths and the big anti-virus program companies. But there was nothing new, I was really disappointed  this year. I've seen only ten exhibition babes and the rest of the week I stood ~3 hours in traffic jams. But I really love the flair in the whole town during this exhibition. The people in the city railways, which are really confused and the people in the pubs. Cheers Vince

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• Part 9: EBS Customizations, how to track

  - by volker.eckardt(at)oracle.com

  In the previous blogs we were concentrating on the preparation tasks. We have defined standards, we know about the tools and techniques we will start with. Additionally, we have defined the modification strategy, and how to handle such topics best. Now we are ready to take the requirements! Such requirements coming over in spreadsheets, word files (like GAP documents), or in any other format. As we have to assign some attributes, we start numbering all that and assign a short name to each of these requirements (=CEMLI reference). We may also have already a Functional person assigned, and we might involve someone from the tech team to estimate, and we like to assign a status such as 'planned', 'estimated' etc. All these data are usually kept in spreadsheets, but I would put them into a database (yes, I am from Oracle :). If you don't have any good looking and centralized application already, please give a try with Oracle APEX. It should be up and running in a day and the imported sheets are than manageable concurrently!  For one of my clients I have created this CEMLI-DB; in between enriched with a lot of additional functionality, but initially it was just a simple centralized CEMLI tracking application. Why I am pointing out again the centralized method to manage such data? Well, your data quality will dramatically increase, if you let your project members see (also review and update) "your" data.  APEX allows you to filter, sort, print, and also export. And if you can spend some time to define proper value lists, everyone will gain from. APEX allows you to work in 'agile' mode, means you can improve your application step by step. Let's say you like to reference a document, or even upload the same, you can do that. Or, you need to classify the CEMLIs by release, just add this release field, same for business area or CEMLI type. One CEMLI record may then look like this: Prepare one or two (online) reports, to be ready to present your "workload" to the project management. Use such extracts also when you work offline (to prioritize etc.). But as soon as you are again connected, feed the data back into the central application. Note: I have combined this application with an additional issue tracker.  Here the most important element is the CEMLI reference, which acts as link to any other application (if you are not using APEX also as issue tracker :).  Please spend a minute to define such a reference (see blog Part 8: How to name Customizations).   Summary: Building the bridge from Gap analyse to the development has to be done in a controlled way. Usually the information is provided differently, but it is suggested to collect all requirements centrally. Oracle APEX is a great solution to enter and maintain such information in a structured, but flexible way. APEX helped me a lot to work with distributed development teams during the complete development cycle.

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• Implementing features in an Entity System

  - by Bane

  After asking two questions on Entity Systems (1, 2), and reading some articles on them, I think that I understand them much better than before. But, I still have some uncertainties, and mainly they are about building a Particle Emitter, an Input system, and a Camera. I obviously still have some problems understanding Entity Systems, and they might apply to a whole other range of objects, but I chose these three because they are very different concepts and should cover a pretty big ground, and help me understand Entity Systems and how to handle problems like these myself, as they come along. I am building an engine in Javascript, and I've implemented most of the core features, which include: input handling, flexible animation system, particle emitter, math classes and functions, scene handling, a camera and a render, and a whole bunch of other things that engines usually support. Then, I read Byte56's answer that got me interested into making the engine into an Entity System one. It would still remain an HTML5 game engine with the basic Scene philosophy, but it should support dynamic creation of entities from components. These are some of the definitions from the previous questions, updated: An Entity is an identifier. It doesn't have any data, it's not an object, it's a simple id that represents an index in the Scene's list of all entities (which I actually plan to implement as a component matrix). A Component is a data holder, but with methods that can operate on that data. The best example is a Vector2D, or a "Position" component. It has data: x and y, but also some methods that make operating on the data a bit easier: add(), normalize(), and so on. A System is something that can operate on a set of entities that meet the certain requirements, usually they (the entities) need to have a specified (by the system itself) set of components to be operated upon. The system is the "logic" part, the "algorithm" part, all the functionality supplied by components is purely for easier data management. The problem that I have now is fitting my old engine concept into this new programming paradigm. Lets start with the simplest one, a Camera. The camera has a position property (Vector2D), a rotation property and some methods for centering it around a point. Each frame, it is fed to a renderer, along with a scene, and all the objects are translated according to it's position. Then the scene is rendered. How could I represent this kind of an object in an Entity System? Would the camera be an entity or simply a component? A combination (see my answer)? Another issues that is bothering me is implementing a Particle Emitter. For what exactly I mean by that, you can check out my video of it: http://youtu.be/BObargIMQsE. The problem I have with this is, again, what should be what. I'm pretty sure that particles themselves shouldn't be entities, as I want to support 10k+ of them, and creating that much entities would be a heavy blow on my performance, I believe. Or maybe not? Depends on the implementation, but anyone with experience: please, do answer. The last bit I wan't to talk about, which is also bugging me the most, is how input should be handled. In my current version of the engine, there is a class called Input. It's a handler that subscribes to browser's events, such as keypresses, and mouse position changes, and also it maintains an internal state. Then, the player class has a react() method, which accepts an input object as an argument. The advantage of this is that the input object could be serialized into JSON and then shared over the network, allowing for smooth multiplayer simulations. But how does this translate into an Entity System?

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• Monitor and Control Memory Usage in Google Chrome

  - by Asian Angel

  Do you want to know just how much memory Google Chrome and any installed extensions are using at a given moment? With just a few clicks you can see just what is going on under the hood of your browser. How Much Memory are the Extensions Using? Here is our test browser with a new tab and the Extensions Page open, five enabled extensions, and one disabled at the moment. You can access Chrome’s Task Manager using the Page Menu, going to Developer, and selecting Task manager… Or by right clicking on the Tab Bar and selecting Task manager. There is also a keyboard shortcut (Shift + Esc) available for the “keyboard ninjas”. Sitting idle as shown above here are the stats for our test browser. All of the extensions are sitting there eating memory even though some of them are not available/active for use on our new tab and Extensions Page. Not so good… If the default layout is not to your liking then you can easily modify the information that is available by right clicking and adding/removing extra columns as desired. For our example we added Shared Memory & Private Memory. Using the about:memory Page to View Memory Usage Want even more detail? Type about:memory into the Address Bar and press Enter. Note: You can also access this page by clicking on the Stats for nerds Link in the lower left corner of the Task Manager Window. Focusing on the four distinct areas you can see the exact version of Chrome that is currently installed on your system… View the Memory & Virtual Memory statistics for Chrome… Note: If you have other browsers running at the same time you can view statistics for them here too. See a list of the Processes currently running… And the Memory & Virtual Memory statistics for those processes. The Difference with the Extensions Disabled Just for fun we decided to disable all of the extension in our test browser… The Task Manager Window is looking rather empty now but the memory consumption has definitely seen an improvement. Comparing Memory Usage for Two Extensions with Similar Functions For our next step we decided to compare the memory usage for two extensions with similar functionality. This can be helpful if you are wanting to keep memory consumption trimmed down as much as possible when deciding between similar extensions. First up was Speed Dial”(see our review here). The stats for Speed Dial…quite a change from what was shown above (~3,000 – 6,000 K). Next up was Incredible StartPage (see our review here). Surprisingly both were nearly identical in the amount of memory being used. Purging Memory Perhaps you like the idea of being able to “purge” some of that excess memory consumption. With a simple command switch modification to Chrome’s shortcut(s) you can add a Purge Memory Button to the Task Manager Window as shown below.  Notice the amount of memory being consumed at the moment… Note: The tutorial for adding the command switch can be found here. One quick click and there is a noticeable drop in memory consumption. Conclusion We hope that our examples here will prove useful to you in managing the memory consumption in your own Google Chrome installation. If you have a computer with limited resources every little bit definitely helps out. Similar Articles Productive Geek Tips Stupid Geek Tricks: Compare Your Browser’s Memory Usage with Google ChromeMonitor CPU, Memory, and Disk IO In Windows 7 with Taskbar MetersFix for Firefox memory leak on WindowsHow to Purge Memory in Google ChromeHow to Make Google Chrome Your Default Browser TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows iFixit Offers Gadget Repair Manuals Online Vista style sidebar for Windows 7 Create Nice Charts With These Web Based Tools Track Daily Goals With 42Goals Video Toolbox is a Superb Online Video Editor Fun with 47 charts and graphs

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• Database Mirroring on SQL Server Express Edition

  - by Most Valuable Yak (Rob Volk)

  Like most SQL Server users I'm rather frustrated by Microsoft's insistence on making the really cool features only available in Enterprise Edition.  And it really doesn't help that they changed the licensing for SQL 2012 to be core-based, so now it's like 4 times as expensive!  It almost makes you want to go with Oracle.  That, and a desire to have Larry Ellison do things to your orifices. And since they've introduced Availability Groups, and marked database mirroring as deprecated, you'd think they'd make make mirroring available in all editions.  Alas…they don't…officially anyway.  Thanks to my constant poking around in places I'm not "supposed" to, I've discovered the low-level code that implements database mirroring, and found that it's available in all editions! It turns out that the query processor in all SQL Server editions prepends a simple check before every edition-specific DDL statement: IF CAST(SERVERPROPERTY('Edition') as nvarchar(max)) NOT LIKE '%e%e%e% Edition%' print 'Lame' else print 'Cool' If that statement returns true, it fails. (the print statements are just placeholders)  Go ahead and test it on Standard, Workgroup, and Express editions compared to an Enterprise or Developer edition instance (which support everything). Once again thanks to Argenis Fernandez (b | t) and his awesome sessions on using Sysinternals, I was able to watch the exact process SQL Server performs when setting up a mirror.  Surprisingly, it's not actually implemented in SQL Server!  Some of it is, but that's something of a smokescreen, the real meat of it is simple filesystem primitives. The NTFS filesystem supports links, both hard links and symbolic, so that you can create two entries for the same file in different directories and/or different names.  You can create them using the MKLINK command in a command prompt: mklink /D D:\SkyDrive\Data D:\Data mklink /D D:\SkyDrive\Log D:\Log This creates a symbolic link from my data and log folders to my Skydrive folder.  Any file saved in either location will instantly appear in the other.  And since my Skydrive will be automatically synchronized with the cloud, any changes I make will be copied instantly (depending on my internet bandwidth of course). So what does this have to do with database mirroring?  Well, it seems that the mirroring endpoint that you have to create between mirror and principal servers is really nothing more than a Skydrive link.  Although it doesn't actually use Skydrive, it performs the same function.  So in effect, the following statement: ALTER DATABASE Mir SET PARTNER='TCP://MyOtherServer.domain.com:5022' Is turned into: mklink /D "D:\Data" "\\MyOtherServer.domain.com\5022$" The 5022$ "port" is actually a hidden system directory on the principal and mirror servers. I haven't quite figured out how the log files are included in this, or why you have to SET PARTNER on both principal and mirror servers, except maybe that mklink has to do something special when linking across servers.  I couldn't get the above statement to work correctly, but found that doing mklink to a local Skydrive folder gave me similar functionality. To wrap this up, all you have to do is the following: Install Skydrive on both SQL Servers (principal and mirror) and set the local Skydrive folder (D:\SkyDrive in these examples) On the principal server, run mklink /D on the data and log folders to point to SkyDrive: mklink /D D:\SkyDrive\Data D:\Data On the mirror server, run the complementary linking: mklink /D D:\Data D:\SkyDrive\Data Create your database and make sure the files map to the principal data and log folders (D:\Data and D:\Log) Viola! Your databases are kept in sync on multiple servers! One wrinkle you will encounter is that the mirror server will show the data and log files, but you won't be able to attach them to the mirror SQL instance while they are attached to the principal. I think this is a bug in the Skydrive, but as it turns out that's fine: you can't access a mirror while it's hosted on the principal either.  So you don't quite get automatic failover, but you can attach the files to the mirror if the principal goes offline.  It's also not exactly synchronous, but it's better than nothing, and easier than either replication or log shipping with a lot less latency. I will end this with the obvious "not supported by Microsoft" and "Don't do this in production without an updated resume" spiel that you should by now assume with every one of my blog posts, especially considering the date.

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• Why SQL Developer Rocks for the Advanced User Too

  - by thatjeffsmith

  While SQL Developer may be ‘perfect for Oracle beginners,’ that doesn’t preclude advanced and intermediate users from getting their fair share of toys! I’ve been working with Oracle since the 7.3.4 days, and I think it’s pretty safe to say that the WAY an ‘old timer’ uses a tool like SQL Developer is radically different than the ‘beginner.’ If you’ve been reluctant to use SQL Developer because it’s a GUI, give me a few minutes to try to convince you it’s worth a second (or third) look. 1. Help when you want it, and only when you want it One of the biggest gripes any user has with a piece of software is when said software can’t get out of it’s own way. When you’re typing in a word processor, sometimes you can do without the grammar and spelling checks, the offer to auto-complete your words, and all of the additional mark-up. This drives folks to programs like Notepad++ and vi. You can disable the code insight feature so you can type unmolested by SQL Developer’s attempt to auto-complete your object names. Now, if you happen to come across a long or hard to spell object name, you can still invoke the feature on demand using Ctrl+Spacebar Code Editor – Completion Insight – Enable Completion Auto-Popup (Keyword being Auto) 2. Automatic File Tracking SQL*Minus is nice. Vi is cool. Notepad++ has a lot of features I like. But not too many editors offer automatic logging of changes to your files without having to setup a source control system. I was doing some work on my login.sql. I’m not doing anything crazy, but seeing what I had done in previous iterations was helpful. Now imagine how nice it would be to have this available for your l,000+ line scripts! Track your scripts as they change, no setup required! 3. Extend the Functionality Know SQL and XML? Wish SQL Developer did JUST a little bit more? Build your own extensions. You can have custom context menus and object pages in just a few minutes. This is an example of lazy developers writing code that write code. 4. Get Your Money’s Worth You’ve licensed Enterprise Edition. You got your Diagnostic and Tuning packs. Now start using them! Not everyone has access to Enterprise Manager, especially developers. But that doesn’t mean they don’t need help with troubleshooting and optimizing poorly performing SQL statements. ASH, AWR, Real-Time SQL Monitoring and the SQL Tuning Advisor are built into the Reports and Worksheet. Yes you could make the package calls, but that’s a whole lot of typing, and I’d rather just get to the results. 5. Profile, Debug, & Unit Testing PLSQL An Interactive Development Environment (IDE) built by the same folks that own the programming language (Hello – Oracle PLSQL!) should be complete. It should ‘hug’ the developer and empower them to churn out programs that work, run fast, and are easy to maintain. Write it, test it, debug it, and tune it. When you’re running your programs and you just want to see the data that’s returned, that shouldn’t require any special settings or workaround to make it happen either. Magic! And a whole lot more… I could go on and talk about the support for things like DataPump, RMAN, and DBMS_SCHEDULER, but you’re experts and you’re plenty busy. If you think SQL Developer is falling short somewhere, I want you to let us know about it.

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• How do you educate your teammates without seeming condescending or superior?

  - by Dan Tao

  I work with three other guys; I'll call them Adam, Brian, and Chris. Adam and Brian are bright guys. Give them a problem; they will figure out a way to solve it. When it comes to OOP, though, they know very little about it and aren't particularly interested in learning. Pure procedural code is their MO. Chris, on the other hand, is an OOP guy all the way -- and a cocky, condescending one at that. He is constantly criticizing the work Adam and Brian do and talking to me as if I must share his disdain for the two of them. When I say that Adam and Brian aren't interested in learning about OOP, I suspect Chris is the primary reason. This hasn't bothered me too much for the most part, but there have been times when, looking at some code Adam or Brian wrote, it has pained me to think about how a problem could have been solved so simply using inheritance or some other OOP concept instead of the unmaintainable mess of 1,000 lines of code that ended up being written instead. And now that the company is starting a rather ambitious new project, with Adam assigned to the task of getting the core functionality in place, I fear the result. Really, I just want to help these guys out. But I know that if I come across as just another holier-than-thou developer like Chris, it's going to be massively counterproductive. I've considered: Team code reviews -- everybody reviews everybody's code. This way no one person is really in a position to look down on anyone else; besides, I know I could learn plenty from the other members on the team as well. But this would be time-consuming, and with such a small team, I have trouble picturing it gaining much traction as a team practice. Periodic e-mails to the team -- this would entail me sending out an e-mail every now and then discussing some concept that, based on my observation, at least one team member would benefit from learning about. The downside to this approach is I do think it could easily make me come across as a self-appointed expert. Keeping a blog -- I already do this, actually; but so far my blog has been more about esoteric little programming tidbits than straightforward practical advice. And anyway, I suspect it would get old pretty fast if I were constantly telling my coworkers, "Hey guys, remember to check out my new blog post!" This question doesn't need to be specifically about OOP or any particular programming paradigm or technology. I just want to know: how have you found success in teaching new concepts to your coworkers without seeming like a condescending know-it-all? It's pretty clear to me there isn't going to be a sure-fire answer, but any helpful advice (including methods that have worked as well as those that have proved ineffective or even backfired) would be greatly appreciated. UPDATE: I am not the Team Lead on this team. Chris is. UPDATE 2: Made community wiki to accord with the general sentiment of the community (fancy that).

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• SAB BizTalk Archiving Pipeline Component - Codeplex

  - by Stuart Brierley

  In an effort to give a little more to the BizTalk development community, I have created my first Codeplex project. The SAB BizTalk Archiving Pipeline Component was written using Visual Studio 2010 with BizTalk Server 2010 intended as the target platform.  It is currently at version 0.1, meaning that I have not yet completed all the intended functionality and have so far carried out a limited number of tests.  It does however archive files within the bounds of the functionailty so far implemented and seems to be stable in use. It is based on a recent evolution of a basic archiving component that I wrote in the past, and it is my hope that it will continue to evolve in the coming months. This work was inspired by some old posts by Gilles Zunino and Jeff Lynch.   You can download the documentation, source code or component dll from Codeplex, but to give you a taste here is the first section of the documentation to whet your appetite: SAB BizTalk Archiving Pipeline Component   The SAB BizTalk Archiving Pipeline Component has been developed to allow custom piplelines to be created that can archive messages at any stage of pipeline processing.   It works in both receive and send pipelines and will archive messages to file based on the configuration applied to the component in the BizTalk Administration Console.   The Archiving Pipeline Component has been coded for use with BizTalk Server 2010. Use with other versions of BizTalk has not been tested.   The Archiving Pipeline component is supplied as a dll file that should be placed in the BizTalk Server Pipeline Components folder. It can then be used when developing custom pipelines to be deployed as a part of your BizTalk Server applications.   This version of the component allows you to use a number of generic messaging macros and also a small number that are specific to the FILE adapter. It is intended to extend these macros to cover context properties from other adapters in future releases.     Archive Pipeline Parameters As with all pipeline components, the following parameters can be set when creating your custom pipeline and at runtime via the administration console.   Enabled:              Enables and disables the archive process.                                 True; messages will be archived.   False; messages will be passed to the next stage in the pipeline without performing any processing.   File Name:          The file name of the archived message.   Allows the component to build the archive filename at run-time; based on the values entered, the permitted macros and data extracted from the message context properties.   e.g.        %FileReceivedFileName%-%InterchangeSequenceNumber%   File Mask:           The extension to be added to the File Name following all Macro processing.   e.g.        .xml   File Path:             The path on which the archived message should be saved.   Allows the component to build the archive directory at run-time; based on the values entered, permitted macros and data extracted from the message context properties.   e.g.        C:\Archive\%ReceivePortName%\%Year%\%Month%\%Day%\                   \\ArchiveShare\%ReceivePortName%\%Date%\     Overwrite:          Enables and disables existing file overwrites.   True; any existing file with the same File Path/Name combination (following macro replacement) will be overwritten.   False; any existing file with the same File Path/Name combination (following macro replacement) will not be overwritten.  The current message will be archived with a GUID appended to the File Name.

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• JD Edwards Apps in a Box - Update

  - by Hartmut Wiese

  Summary and clarification JD Edwards Apps in a box is a Partner offering to the customer. We as Oracle have a huge interest in getting a successful offering to the market and we help the Partner building their offering. We provide components like JD Edwards EnterpriseOne and the Hardware. The Business Partner adds the installation services and position this as a solution to the market for a single price. As you know JD Edwards EnterpriseOne can run on multiple hardware platforms. Linux/X-86 version As you all know we do have JD Edwards VM Templates available from Oracle for the X-86 architecture. Each Partner should or is already able to install JD Edwards EnterpriseOne using these images from our software delivery cloud. We built a master bill of material for a X3-2 Hardware configuration now. It has been uploaded on the Community Workspace now. This is a SUGGESTION and limited to 50 Users MAX. However I strongly recommend you to do a sizing as usual and verify the configuration for each opportunity individually. T4-1/X3-2 version Oracle is not providing similar images for the T4-1 SPARC / SOLARIS architecture. There is an Optimized Solution Team inside Oracle who has created an Optimized Solution for JD Edwards some time ago. They created a whitepaper which is still available to download. This whitepaper was used as a starting point however we decided to build a new version of it using the latest Software and Hardware available. This has now been finalized and we are happy to provide this to our partners. This image is more a service we provide for each partner which they can reuse and extend based on their individual offerings. It is not an official supported Oracle Product and cannot be used to deploy to customers immediately. You cannot resell “JDE in a box”. You can use these images to save time while building your own Go-to-Market offering. You might want to add functionality like Mobility. It is also not complete as also the Deployment Server needs to be configured individually at the customer site. We will create some documentation about: what this images contains (and what not)? what final installation activities needs to be provided by each VAD/Partner in this process?  I will send an email to the community once we are ready to share it. You find these assets than in the Community Workspace. The Business Model with Oracle Hardware For those who have not done any Hardware business with Oracle yet: Usually a HW reseller orders the hardware through a Value Add Distributors (VAD) and not from Oracle directly. Each Partner needs to have Hardware Resell rights to do so. The VAD is assembling the boxes according to the needs of each customer. It is easily possible for them to prepare the boxes with the images we/you provide. However the final configuration is something a reseller/implementer needs to do at the customer site. This process is not the same in the EMEA region. Sometimes a VAD are taking the order but they do not see the Hardware at all. In those cases a VAD cannot provide any help with the pre-loading of any images and the reseller/implementer needs to do that. In some countries we do not have VADs at all.

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• Three Key Tenets of Optimal Social Collaboration

  - by kellsey.ruppel

  Today's blog post comes to us from John Bruswick! This post is an abridged version of John’s white paper in which he discusses three principals to optimize social collaboration within an enterprise.   By [email protected], Oracle Principal Sales Consultant Effective social collaboration is actionable, deeply contextual and inherently derives its value from business entities outside of itself. How does an organization begin the journey from traditional, siloed collaboration to natural, business entity based social collaboration? Successful enablement of enterprise social collaboration requires that organizations embrace the following tenets and understand that traditional collaborative functionality has inherent limits - it is innovation and integration in accordance with the following tenets that will provide net-new efficiency benefits. Key Tenets of Optimal Social Collaboration Leverage a Ubiquitous Social Fabric - Collaborative activities should be supported through a ubiquitous social fabric, providing a personalized experience, broadcasting key business events and connecting people and business processes.  This supports education of participants working in and around a specific business entity that will benefit from an implicit capture of tacit knowledge and provide continuity between participants.  In the absence of this ubiquitous platform activities can still occur but are essentially siloed causing frequent duplication of effort across similar tasks, with critical tacit knowledge eluding capture. Supply Continuous Context to Support Decision Making and Problem Solving - People generally engage in collaborative behavior to obtain a decision or the resolution for a specific issue.  The time to achieve resolution is referred to as "Solve Time".  Users have traditionally been forced to switch or "alt-tab" between business systems and synthesize their own context across disparate systems and processes.  The constant loss of context forces end users to exert a large amount of effort that could be spent on higher value problem solving. Extend the Collaborative Lifecycle into Back Office - Beyond the solve time from decision making efforts, additional time is expended formalizing the resolution that was generated from collaboration in a system of record.  Extending collaboration to result in the capture of an explicit decision maximizes efficiencies, creating a closed circuit for a particular thread.  This type of structured action may exist today within your organization's customer support system around opening, solving and closing support issues, but generally does not extend to Sales focused collaborative activities. Excelling in the Unstructured Future We will always have to deal with unstructured collaborative processes within our organizations.  Regardless of the participants and nature of the collaborate process, two things are certain – the origination and end points are generally known and relate to a business entity, perhaps a customer, opportunity, order, shipping location, product or otherwise. Imagine the benefits if an organization's key business systems supported a social fabric, provided continuous context and extended the lifecycle around the collaborative decision making to include output into back office systems of record.   The technical hurdle to embracing optimal social collaboration would fall away, leaving the company with an opportunity to focus on and refine how processes were approached.  Time and resources previously required could then be reallocated to focusing on innovation to support competitive differentiation unique to your business. How can you achieve optimal social collaboration? Oracle Social Network enables business users to collaborate with each other using a broad range of collaboration styles and integrates data from a variety of sources and business applications -- allowing you to achieve optimal social collaboration. Looking to learn more? Read John's white paper, where he discusses in further detail the three principals to optimize social collaboration within an enterprise. 

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• Welcome to the Oracle Retail International Blog

  - by sarah.taylor(at)oracle.com

  Welcome to the first post of the new Oracle Retail International Blog. Retail is an international business and today's successful retailers view themselves in the context of a global market. A niche fashion business in Tokyo will learn marketing strategies from the luxury brands of Milan, an independent grocer in Oslo will source the same global brands as a supermarket in Oklahoma, and every retailer in the world will measure their multi-channel operation against the international e-commerce giant Amazon.  Why? Because today's customer is a global customer with unparalleled expectations on choice, price and service. Today's consumers have access to more information on retail than ever before. Technology allows people to shop from their home, their office or from the phone in their pocket, wherever they are and at whatever time suits them. Customers are using the web to search for products and promotions. They are also using the web to develop their voice in commenting on products and services that have delighted or disappointed. In an information rich industry, this customer element creates a new world of data. The best retailers are developing eagle eyes for reading customer activity and turning it into profitable decisions. Ultimately, whether you choose to compete or shop on price, service, product innovation, excellent operations or all of the above - the international world of retail has become an inspiration for all - retailer and consumer alike.  Retail as an industry is growing and diversifying at a faster rate than ever before. Yet it is still the customer who picks the winners and the losers on the retail field. Economic circumstances transform the rules, but it is still the customer who dictates the game, the pace, the price, and the perception of the brand. Wise retailers never rest on their laurels. They are always shopping for ideas on how to improve and differentiate the offer at every touch point to meet the customer's needs better than anyone else and to gain each customer's loyalty at a time when loyalty can be cheap. With this blog, I hope that we might provide a hub for discussion around what unifies retail and how technology supports both the retailer and customer experience. Despite the competitive nature of this market, we hope that this will provide an opportunity to share experiences and lessons learnt with a view that knowledge can only help this industry to grow and develop. At Oracle we've been supporting retailers for many years. Many of us have worked within retail organisations all over the world, myself included. With this in mind, I don't feel it is too bold a statement to say that Oracle understands retail. We wouldn't be so heavily integrated in some of the biggest and most well-known names in retail if we didn't. With this blog, we intend to create a community of international retailers that can exchange ideas and experiences, debate collective challenges and drive a better understanding of this continually evolving industry. Events such as the World Retail Congress and NRF's Big Show bring enormous value to the retail industry providing platforms for discussion and learning but they happen once a year. We wanted to create a platform for discussion on a different level and that like retail, is always on. We hope not only to bring commitment to being not only the infrastructure that brings all of their systems together within a retail business, but an infrastructure that supports the industry internationally to grow and flourish through creating a platform for networking, discussion, creativity, vision and strategy. Please feel free to ask questions or comment using the comments functionality.  You might also want to visit our other Oracle Retail social media sites: Facebook - http://www.facebook.com/oracleretail YouTube - http://www.youtube.com/user/oracleretail Twitter - http://twitter.com/#!/oracleretailInsight-Driven Retailing Blog - http://blogs.oracle.com/retail/

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• regarding the Windows Phone 7 series, XNA and Visual Basic

  - by Chris Williams

  as long as we're talking about VB... I figured I would share this as well. Hi everyone, I'm about to express a sentiment that might ruffle a few feathers, but I think most of you know me well enough to know I love like accept VB for what it is and that what I'm about to say is with good intentions. (The rest of you, who don't know me, please take my word for it.) The world is full of VB developers, I was one of them for a long time. I think it's safe to assume that none of us are ignorant people who require handholding. We're working professionals, making a living by using our skills as developers. I'm also willing to bet that quite a few of us are fluent in C# as well as VB. It may not be your preferred language, but many of you can do it and you prove that nearly every day. Honestly, I don't know ANY developers or consultants that have only known ONE language ever. So it pains me greatly when I see the word "CAN'T" being tossed around like a crutch... as in "we CAN'T develop for the windows phone or we CAN'T develop XNA games." At MIX, Microsoft hath decreed that C# is the language of choice for developing for the Windows Phone 7. I think it's a safe bet that you won't see VB support if it isn't there already. (Just like XNA... which is up to version 4.0 by now.)  So what? (Yeah... I said it.) I think everyone here can agree that actual coding is only one part of software design and development. There is nothing stopping ANY of you from beginning the process of designing your killer phone app, writing up specs, requirements, doing UI design, workflow, mockups, storyboards, art, etc.... None of these things are language dependent. IF by the time you've got that stuff out of the way, and there's still no VB support, then start doing some rapid prototyping of your app in C# (I know, I know... heresy!)  You still have to spend time learning how the phone does things, what UI tricks do what, what paradigms make sense, how to use to accelerometer and the tilt and the multitouch functionality. I can guarantee you that time spent doing this is a great investment, no matter WHAT extension your code files have. Eventually, you may have a working prototype. IF by this time, there's STILL no VB support... fret not, you've made significant progress on your app. You've designed it, prototyped it, figured out how to use the phone specific features... so you might as well finish it and pat yourself on the back for learning something new... and possibly being first to market with your new app. I'll be happy to argue any and all of these points online or off with anyone who cares to do so, but there is one undeniable point that you simply can't argue:  Your potential customers do not care AT ALL what programming language you used to write the app they are about to purchase. They care that it works. If your biggest concern is being first to market, than stop complaining and get busy because you're running out of time and the 3000+ people who were at MIX certainly aren't waiting for you. They've already started working on their apps.

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• Siebel CRM: Alive and Jamming at OpenWorld

  - by Tony Berk

  Yes, a rock 'n roll reference in a CRM/Customer Experience blog entry! Sorry, but we are getting excited about OpenWorld and all of the great CRM and Customer Experience sessions we've been planning for the past 6 months (yes, we really do start planning in March!). I also heard that some band named Pearl Jam is making an appearance. Who's tried the Rock Band guitar solo for Alive? Way too difficult for an amateur like me. Anyhow, we are supposed to be highlighting Siebel CRM at OpenWorld. Yes, Siebel will once again have a major presence at OpenWorld and there is a lot of new things to tell you about. If you search the OpenWorld Content Catalog with the tag "siebel", you'll find over 75 sessions. That's over 75 hours of opportunity to hear from Siebel customers, product managers, and implementers. While I invite you to read through the descriptions of all 75+ sessions or check out the OpenWorld Focus On Siebel document, I'd like to try and help with some highlights. The roadmap and strategy session was mentioned in my previous post, but it is important enough to mention again. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. This session was FULL last year, so I strongly suggest you pre-register via the OpenWorld Schedule Builder. Every year, my favorites are the customer panels, where you get hear 2, 3 or even 4 customers talk about their implementations and often share best practices and lessons learned. Customer Panel: Business Benefits of Deploying Siebel CRM (Session ID: CON9717) - Oct 1, 10:45AM featuring GlaxoSmithKline, PNC Bank and Southwest Airlines. Maximizing User Adoption Rates for Siebel Sales and Siebel Partner Relationship Management (CON9690) Oct 1, 12:15PM featuring CSL Behring, Intuit and McKesson. Best Practices for Upgrading Your Siebel CRM Implementations: Customer Successes (CON9715) - Oct 1, 3:15PM featuring Citrix, Sunlife Financial and Oracle experts. Driving Great Customer Experiences with Siebel Service Applications (CON9604) - Oct 1, 4:45 featuring Farmers Insurance, US Department of Homeland Security and Waste Management There are also a number of customer case study sessions including: Lowe's (CON9740), American Red Cross (CON6535), Ontario Lottery & Gaming's Siebel Marketing and Loyalty (CON4114), and LexisNexis (CON9551). Also, an interesting session on optimizing Siebel on Oracle with ACCOR (CON4289). Have you heard about the new Open UI for Siebel? If you haven't, you should! There are sessions focused on introducing you to the new functionality and how you can unleash the power of the new user interface: User Interface Innovations with the New Siebel “Open UI” (CON9703) Oct 2, 10:15AM and Unleash the Power of “Open UI” (CON9705) - Oct 3, 11:45AM. Other Siebel-related topics you might want to check out: Knowledge Management: Increasing Return on Your CRM Investments with Knowledge (CON9779) - Oct 1, 3:15PM Mobile: Mobile Solutions for Siebel CRM (CON9697) - Oct 2, 5:00PM Siebel Loyalty: Best Practices for Maximizing the Success of Your Loyalty Program with Siebel Loyalty (CON9588) - Oct 2, 5:00PM  Siebel Marketing: Next-Generation Cross-Channel Insight-Driven Customer Dialogue with Siebel Marketing (CON9600) - Oct 3, 10:15AM Integrating with Oracle Commerce: Administer Once and Deploy Everywhere: Integrating the Siebel, ATG, and Endeca Platforms (CON9761) - Oct 2 5:00PM Finally, don't forget the Oracle Applications User Group (OAUG) Special Interest Group for Siebel on Sunday, September 30 at 2:15PM. And of course, the Demogrounds in Moscone West will be full of Oracle and partner demos and information on new solutions. Wow! I told you there was a lot! Good luck finding the best sessions for you and have a great time at OpenWorld. Don't forget to sing along with Pearl Jam!

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• Java in Flux: Utopia or Deuteranopia?

  - by Tori Wieldt

  What a difference a year makes, indeed. Steve Harris, Senior VP, App Server Dev, Oracle and Adam Messinger, VP, Fusion Middleware Group, Oracle presented an informative keynote at the TheServerSide Java Symposium today. With a title "Java in Flux: Utopia or Deuteranopia?" you know things are going to be interesting (see Aeon Flux if you don't get the title reference).What a YearThey started with a little background, explaining that the reactions to Oracle's acquisition of Sun (and therefore Java) one year ago varied greatly, from "Freak Out!" to "Don't Panic." From the Oracle perspective, being the steward of and key contributor to Java requires a lot of sausage making.  They admitted to Oracle's fair share of Homer Simpson-esque "D'oh" moments in the past year, which was complicated by Oracle's communication style.   "Oracle has a tradition has a saying a few things and sticking by then, in contrast to Sun who was much more open," Adam explained. "We laid out the Java roadmap and are executing on it, and we hope that speaks to our commitment."Java SEAdam talked about having a long term perspective on the Java language (20+ years), letting ideas mature in more experimental languages, then bringing them into Java. Current priorities include: JVM convergence (getting the best features of JRockit into Hotspot); support of parallel/multi-core programming, and of course, all the improvements in JDK7. The JDK7 Developer Preview is underway (please download now and report bugs!). The Oracle development team is also working on Lambda and modularity (Jigsaw) for SE 8. Less certain, but also under discussion are improvements for Java SE 9. Adam is thinking of it as a "back to basics" release. He mentioned reworking JNI, improving data integration and improved device support.Java EE To provide context about Java EE, Steve said Java EE was great at getting businesses on the internet. The success of Java EE resulted in an incredible expansion of the middleware marketplace for developers and vendors.  But with success, came more. Java EE kept piling on capabilities, but that created excess baggage.  Doing simple things was no longer so simple. That's where Java community is so valuable: "When Java EE was too complex and heavyweight, many people were happy to tell us what we were doing wrong and popularize solutions," Steve explained. Because of that feedback, the Java EE teams focused on making things simple again: POJOs and annotations, and leveraging changes in Java SE.  Steve said that "innovation doesn't happen in expert groups, it happens on the ground where developers are solving problems," and platform stewards need to pay attention and take advantage of changes that are taking place.Enter the Cloud "Developers are restless, they want cloud functionality from their own IT dept" Steve explained. With the cloud, the scope of problem has expanded to include the data center itself, with multiple tenants. To move forward, existing APIs in Java EE need to be updated to be tenant-aware, service-enabled, and EE needs to support various styles of deployment. The goal is to get all that done in Java EE 8.Adam questioned Steve about timing and schedule. "Yes, the schedule is aggressive, but it'll work" Steve said. Then Adam asked about modularization. If Java SE 8 comes out at the end of 2012, when can Java EE deliver modularization? Steve suggested that key stakeholders can come with up some pre-SE 8 agreement on how to expose the metadata about modules. He then alluded to Mark Reinhold and John Duimovich's keynote at EclipseCON next week. Stay tuned.Evil Master PlanIn conclusion, Adam finally admitted to Oracle's Evil Master Plan: 1) Invest in and improve Java SE and EE 2) Collaborate with the community 3) Broaden the marketplace for Java development. Bwaaaaaaaaahahaha! <rubs hands together>Key LinksJDK7 Developer Preview  http://jdk7.java.net/preview/Oracle Technology Network http://www.oracle.com/technetwork/java/index.htmlTheServerSide Java Symposium  http://javasymposium.techtarget.com/"Utopia or Deuteranopia?" http://en.wikipedia.org/wiki/Aeon_Flux

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• ADF Enterprise Application Development - Made Simple (Book Review)

  - by Frank Nimphius

    Sten E. Vesterli wrote the "Oracle ADF Enterprise Application Development – Made Simple" book published by Packt Publishing in 2011 http://www.packtpub.com/oracle-adf-enterprise-application-development/book A common question on OTN, but also when talking to clients or customers is about where and how to start your ADF application development. Especially when the current programming background is not in Java, but 4 GL or PLSQL, developers often look for answers to the following questions: · How long does it take to learn Oracle ADF ? · How long does it take to replace a Forms application with ADF ? · How many developers do I need? · Do I need to know Java to use ADF and if yes, how good do I need to know this? · How do I structure my programming files, organizing them in JDeveloper work spaces, projects and libraries? · What is best practices for naming Java packages and how to void naming conflicts in ADF in general? · How many Application Modules do I need or should I create? · How to test applications? Sten Vesterli answers all of the above questions and more in his book http://www.packtpub.com/oracle-adf-enterprise-application-development/book , which makes it great value add to the 3 existing Oracle ADF books. In order of complexity (which also is the order in which reading the available Oracle ADF books makes sense), in my opinion, Sten's book should come second – though it also is useful to those that are already more advanced with Oracle ADF. So if you are absolutely new to Oracle ADF, then the order of books to read to get you up on an expert level should be: 1. Grant Ronald; "Quick Start Guide to Oracle Fusion Development: Oracle JDeveloper and Oracle ADF" (McGraw Hill 2010) 2. Sten Vesterli; "Oracle ADF Enterprise Application Development – Made Simple" (Packt Publishing 2011) 3. Duncan Mills, Peter Koletzke; " Oracle JDeveloper 11g Handbook: A Guide to Fusion Web Development" (McGraw Hill 2009) 4. Frank Nimphius, Lynn Munsinger; " Oracle Fusion Developer Guide: Building Rich Internet Applications with Oracle ADF Business Components and Oracle ADF Faces" (McGraw Hill 2010) If you are not new to Oracle ADF and Orace JDeveloper, then buy Sten Vesterli's book anyway. It is worth it and you want to have it on your book shelf. See below the table of content to get a better idea of what this book covers: · Chapter 1: The ADF Proof of Concept · Chapter 2: Estimating the Effort · Chapter 3: Getting Organized · Chapter 4: Productive Teamwork · Chapter 5: Prepare to Build · Chapter 6: Building the Enterprise Application · Chapter 7: Testing your Application · Chapter 8: Look and Feel · Chapter 9: Customizing the Functionality · Chapter 10: Securing your ADF Application · Chapter 11: Package and Deliver · Appendix: Internationalization The book is written with a lot of good humor, which makes the read very enjoyable (from a geek's perspective, of course). My favorite quote – just in case you are interested - is from page 97, when Sten talks about getting organized: " Stop sending e-mails to your team. Just stop it. E-mail is so last century.…" So true, so true! This quote's runner up is the "boss key" on page 128 where Sten talks about productivity and how Oracle Team Productivity Center (TPC) can help you with this. Quotes like these stick to your brains and make sure you never forget. Go for it!

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• Tip on Reusing Classes in Different .NET Project Types

  - by psheriff

  All of us have class libraries that we developed for use in our projects. When you create a .NET Class Library project with many classes, you can use that DLL in ASP.NET, Windows Forms and WPF applications. However, for Silverlight and Windows Phone, these .NET Class Libraries cannot be used. The reason is Silverlight and Windows Phone both use a scaled down version of .NET and thus do not have access to the full .NET framework class library. However, there are many classes and functionality that will work in the full .NET and in the scaled down versions that Silverlight and Windows Phone use.Let’s take an example of a class that you might want to use in all of the above mentioned projects. The code listing shown below might be something that you have in a Windows Form or an ASP.NET application. public class StringCommon{  public static bool IsAllLowerCase(string value)  {    return new Regex(@"^([^A-Z])+$").IsMatch(value);  }   public static bool IsAllUpperCase(string value)  {    return new Regex(@"^([^a-z])+$").IsMatch(value);  }} The StringCommon class is very simple with just two methods, but you know that the System.Text.RegularExpressions namespace is available in Silverlight and Windows Phone. Thus, you know that you may reuse this class in your Silverlight and Windows Phone projects. Here is the problem: if you create a Silverlight Class Library project and you right-click on that project in Solution Explorer and choose Add | Add Existing Item… from the menu, the class file StringCommon.cs will be copied from the original location and placed into the Silverlight Class Library project. You now have two files with the same code. If you want to change the code you will now need to change it in two places! This is a maintenance nightmare that you have just created. If you then add this to a Windows Phone Class Library project, you now have three places you need to modify the code! Add As LinkInstead of creating three separate copies of the same class file, you want to leave the original class file in its original location and just create a link to that file from the Silverlight and Windows Phone class libraries. Visual Studio will allow you to do this, but you need to do one additional step in the Add Existing Item dialog (see Figure 1). You will still right mouse click on the project and choose Add | Add Existing Item… from the menu. You will still highlight the file you want to add to your project, but DO NOT click on the Add button. Instead click on the drop down portion of the Add button and choose the “Add As Link” menu item. This will now create a link to the file on disk and will not copy the file into your new project. Figure 1: Add as Link will create a link, not copy the file over. When this linked file is added to your project, there will be a different icon next to that file in the Solution Explorer window. This icon signifies that this is a link to a file in another folder on your hard drive.   Figure 2: The Linked file will have a different icon to show it is a link. Of course, if you have code that will not work in Silverlight or Windows Phone -- because the code has dependencies on features of .NET that are not supported on those platforms – you  can always wrap conditional compilation code around the offending code so it will be removed when compiled in those class libraries. SummaryIn this short blog entry you learned how to reuse one of your class libraries from ASP.NET, Windows Forms or WPF applications in your Silverlight or Windows Phone class libraries. You can do this without creating a maintenance nightmare by using the “Add a Link” feature of the Add Existing Item dialog. Good Luck with your Coding,Paul Sheriff ** SPECIAL OFFER FOR MY BLOG READERS **Visit http://www.pdsa.com/Event/Blog for a free video on Silverlight entitled Silverlight XAML for the Complete Novice - Part 1.

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• Using Live Data in Database Development Work

  - by Phil Factor

  Guest Editorial for Simple-Talk Newsletter... in which Phil Factor reacts with some exasperation when coming across a report that a majority of companies were still using financial and personal data for both developing and testing database applications. If you routinely test your development work using real production data that contains personal or financial information, you are probably being irresponsible, and at worst, risking a heavy financial penalty for your company. Surprisingly, over 80% of financial companies still do this. Plenty of data breaches and fraud have happened from the use of real data for testing, and a data breach is a nightmare for any organisation that suffers one. The cost of each data breach averages out at around $7.2 million in the US in notification, escalation, credit monitoring, fines, litigation, legal costs, and lost business due to customer churn, £1.9 million in the UK. 70% of data breaches are done from within the organisation. Real data can be exploited in a number of ways for malicious or criminal purposes. It isn't just the obvious use of items such as name and address, date of birth, social security number, and credit card and bank account numbers: Data can be exploited in many subtle ways, so there are excellent reasons to ensure that a high priority is given to the detection and prevention of any data breaches. You'll never successfully guess all the ways that real data can be exploited maliciously, or the ease with which it can be accessed. It would be silly to argue that developers never need access to a copy of the database containing live data. Developers sometimes need to track a bug that can only be replicated on the data from the live database. However, it has to be done in a very restrictive harness. The law makes no distinction between development and production databases when a data breach occurs, so the data has to be held with all appropriate security measures in place. In Europe, the use of personal data for testing requires the explicit consent of the people whose data is being held. There are federal standards such as GLBA, PCI DSS and HIPAA, and most US States have privacy legislation. The task of ensuring compliance and tight security in such circumstances is an expensive and time-consuming overhead. The developer is likely to suffer investigation if a data breach occurs, even if the company manages to stay in business. Ironically, the use of copies of live data isn't usually the most effective way to develop or test your data. Data is usually time-specific and isn't usually current by the time it is used for testing, Existing data doesn't help much for new functionality, and every time the data is refreshed from production, any test data is likely to be overwritten. Also, it is not always going to test all the 'edge' conditions that are likely to flush out bugs. You still have the task of simulating the dynamics of actual usage of the database, and here you have no alternative to creating 'spoofed' data. Because of the complexities of relational data, It used to be that there was no realistic alternative to developing and testing with live data. However, this is no longer the case. Real data can be obfuscated, or it can be created entirely from scratch. The latter process used to be impractical, now that there are plenty of third-party tools to choose from. The process of obfuscation isn't risk free. The process must access the live data, and the success of the obfuscation process has to be carefully monitored. Database data security isn't an exciting topic to you or I, but to a hacker it can be an all-consuming obsession, especially if there is financial or political gain involved. This is not the sort of adversary one would wish for and it is far better to accept, and work with, security restrictions that exist for using live data in database development work, especially when the tools exist to create large realistic database test data that can be better for several aspects of testing.

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• Release 17 is here!

  - by Cheryl

  Our training development team has been busy updating courses to keep pace with the new release of CRM On Demand. Release 17 is here! And I heard recently that it's one of our biggest releases ever. A lot of new features and functionality for you to take advantage of - too much for me to cover in this blog post. But, I thought I'd tell you about a few of my favorites - be sure to take a look at the What's New in Release 17 recording to see the full list, though...because I'm only going to touch on a few. Create your own look - okay, I'm starting with the fun stuff. But, there is a new customizable themes feature so that you can change the look of the application; colors, logo, the shape of the tabs. And it's really easy. There's also a whole new library of ready-made themes for you to pick from if you just want to go with one of those. Use this new feature to match the look of your company logo and color scheme. Or blaze new trails. You can create the look for the whole company, or a different look for each CRM On Demand role. This might especially come in handy if you're using the Partner Relationship Management (PRM) capabilities of CRM On Demand - you can create themes for your partner-facing roles to provide branded partner portals. Speaking of PRM - there are enhancements in this release to help companies better manage their partner relationships. A new Deal Registration object, which is separate from the Opportunity record, and better Special Pricing Request and Marketing Development Fund Request processes, give a lot more flexibility in how companies can build and manage their relationships with partners. Some new options for Forecasts in in Release 17, too. You can now have more than one type of forecast generated each forecast period. For example, you might need to see a forecast of the total opportunity revenue for your sales team, as well as on that breaks down revenue by product. The forecast definition now lets you do that. Other options allow you to make submitting forecasts easier, split opportunity revenue across the team and forecast that split appropriately. And - look for the new Forecast subject area in Answers, for building custom forecast reports. Ever wish you could use Workflow Rules to automatically reassign leads if they haven't been followed up on...or to email a manager if the status of a service request isn't changed after a specified period of time? Then check out the new Wait action for workflows. I think you'll be happy. Ok, enough for today. There is a lot to Release 17 that I didn't mention - a lot has been added for our Life Science industry edition, some new data visibility options, a new Data Loader tool, and more. Stay tuned for more blog posts about these and other Release 17 features in the coming weeks. In the meantime, don't forget about all of the resources we have for you to learn more (see my Learning About Release 17 blog post for details).

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• Oracle Enterprise Manager Cloud Control 12c Release 2 (12.1.0.2) Now Available!

  - by Javier Puerta

  Oracle Enterprise Manager Cloud Control 12c Release 2 (12.1.0.2) is now available on OTN on ALL platforms. This is the first major release since the launch of Enterprise Manager 12c in October of 2011 and the first ever Enterprise Manager release available on all platforms simultaneously. This is primarily a stability release which incorporates many of issues and feedback reported by early adopters. In addition, this release contains many new features and enhancements in areas across the board.   New Capabilities and Features   Enhanced management capabilities for enterprise private clouds: Introduces new capabilities to allow customers to build and manage a Java Platform-as-a-Service (PaaS) cloud based on Oracle Weblogic Server. The new capabilities include guided set up of PaaS Cloud, self-service provisioning, automatic scale out and metering and chargeback. Enhanced lifecycle management capabilities for Oracle WebLogic Server environments: Combining in-context multiple domain, patching and configuration file synchronizations. Integrated Hardware-Software management for Oracle Exalogic Elastic Cloud through features such as rack schematics visualization and integrated monitoring of all hardware and software components. The latest management capabilities for business-critical applications include: Business Application Management: A new Business Application (BA) target type and dashboard with flexible definitions provides a logical view of an application’s business transactions, end-user experiences and the cloud infrastructure the monitored application is running on. Enhanced User Experience Reporting: Oracle Real User Experience Insight has been enhanced to provide reporting capabilities on client-side issues for applications running in the cloud and has been more tightly coupled with Oracle Business Transaction Management to help ensure that real-time user experience and transaction tracing data is provided to users in context. Several key improvements address ease of administration, reporting and extensibility for massively scalable cloud environments including dynamic groups, self-updateable monitoring templates, bulk operations against many events, etc. New and Revised Plug-Ins:   Several plug-Ins have been updated as a part of this release resulting in either new versions or revisions. Revised plug-ins contain only bug-fixes and while new plug-ins incorporate both bug fixes as well as new functionality.   Plug-In Name Version Enterprise Manager for Oracle Database 12.1.0.2 (revision) Enterprise Manager for Oracle Fusion Middleware 12.1.0.3 (new) Enterprise Manager for Chargeback and Capacity Planning 12.1.0.3 (new) Enterprise Manager for Oracle Fusion Applications 12.1.0.3 (new) Enterprise Manager for Oracle Virtualization 12.1.0.3 (new) Enterprise Manager for Oracle Exadata 12.1.0.3 (new) Enterprise Manager for Oracle Cloud 12.1.0.4 (new) Installation and Upgrade:   All major platforms have been released simultaneously (Linux 32 / 64 bit, Solaris (SPARC), Solaris x86-64, IBM AIX 64-bit, and Windows x86-64 (64-bit) ) Enterprise Manager 12.1.0.2 is a complete release that includes both the EM OMS and Agent versions of 12.1.0.2. Installation options available with EM 12.1.0.2: User can do fresh Install or an upgrade from versions EM 10.2.0.5, 11.1, or 12.1.0.2 ( Bundle Patch 1 not mandatory). Upgrading to EM 12.1.0.2 from EM 12.1.0.1 is not a patch application (similar to Bundle Patch 1) but is achieved through a 1-system upgrade. Documentation:   Oracle Enterprise Manager Cloud Control Introduction Document provides a broad overview of capabilities and highlights"What's New" in EM 12.1.0.2.   All updated Oracle Enterprise Manager documentation can be found on OTN   Customer Webcast - EM 12c Installation and Upgrade: This webcast is for customers who are interested in learning how to successfully deploy or upgrade to EM 12.1.0.2.   Customer Webcast - Installation and Upgrade - September 21(registration and info on OTN starting September 12)   Enterprise Manager 12c R2 Resources:   OTN Download Page Upgrade Guide

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