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  • How to recover from finite-state-machine breakdown?

    - by Earl Grey
    My question may seems very scientific but I think it's a common problem and seasoned developers and programmers hopefully will have some advice to avoid the problem I mention in title. Btw., what I describe bellow is a real problem I am trying to proactively solve in my iOS project, I want to avoid it at all cost. By finite state machine I mean this I have a UI with a few buttons, several session states relevant to that UI and what this UI represents, I have some data which values are partly displayed in the UI, I receive and handle some external triggers (represented by callbacks from sensors). I made state diagrams to better map the relevant scenarios that are desirable and alowable in that UI and application. As I slowly implement the code, the app starts to behave more and more like it should. However, I am not very confident that it is robust enough. My doubts come from watching my own thinking and implementation process as it goes. I was confident that I had everything covered, but it was enough to make a few brute tests in the UI and I quickly realized that there are still gaps in the behavior ..I patched them. However, as each component depends and behaves based on input from some other component, a certain input from user or some external source trigers a chain of events, state changes..etc. I have several components and each behave like this Trigger received on input - trigger and its sender analyzed - output something (a message, a state change) based on analysis The problem is, this is not completely selfcontained, and my components (a database item, a session state, some button's state)...COULD be changed, influenced, deleted, or otherwise modified, outside the scope of the event-chain or desirable scenario. (phone crashes, battery is empty phone turn of suddenly) This will introduce a nonvalid situation into the system, from which the system potentially COULD NOT BE ABLE to recover. I see this (althought people do not realize this is the problem) in many of my competitors apps that are on apple store, customers write things like this "I added three documents, and after going there and there, i cannot open them, even if a see them." or "I recorded videos everyday, but after recording a too log video, I cannot turn of captions on them.., and the button for captions doesn't work".. These are just shortened examples, customers often describe it in more detail..from the descriptions and behavior described in them, I assume that the particular app has a FSM breakdown. So the ultimate question is how can I avoid this, and how to protect the system from blocking itself? EDIT I am talking in the context of one viewcontroller's view on the phone, I mean one part of the application. I Understand the MVC pattern, I have separate modules for distinct functionality..everything I describe is relevant to one canvas on the UI.

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  • mdadm raid5 recover double disk failure - with a twist (drive order)

    - by Peter Bos
    Let me acknowledge first off that I have made mistakes, and that I have a backup for most but not all of the data on this RAID. I still have hope of recovering the rest of the data. I don't have the kind of money to take the drives to a recovery expert company. Mistake #0, not having a 100% backup. I know. I have a mdadm RAID5 system of 4x3TB. Drives /dev/sd[b-e], all with one partition /dev/sd[b-e]1. I'm aware that RAID5 on very large drives is risky, yet I did it anyway. Recent events The RAID become degraded after a two drive failure. One drive [/dev/sdc] is really gone, the other [/dev/sde] came back up after a power cycle, but was not automatically re-added to the RAID. So I was left with a 4 device RAID with only 2 active drives [/dev/sdb and /dev/sdd]. Mistake #1, not using dd copies of the drives for restoring the RAID. I did not have the drives or the time. Mistake #2, not making a backup of the superblock and mdadm -E of the remaining drives. Recovery attempt I reassembled the RAID in degraded mode with mdadm --assemble --force /dev/md0, using /dev/sd[bde]1. I could then access my data. I replaced /dev/sdc with a spare; empty; identical drive. I removed the old /dev/sdc1 from the RAID mdadm --fail /dev/md0 /dev/sdc1 Mistake #3, not doing this before replacing the drive I then partitioned the new /dev/sdc and added it to the RAID. mdadm --add /dev/md0 /dev/sdc1 It then began to restore the RAID. ETA 300 mins. I followed the process via /proc/mdstat to 2% and then went to do other stuff. Checking the result Several hours (but less then 300 mins) later, I checked the process. It had stopped due to a read error on /dev/sde1. Here is where the trouble really starts I then removed /dev/sde1 from the RAID and re-added it. I can't remember why I did this; it was late. mdadm --manage /dev/md0 --remove /dev/sde1 mdadm --manage /dev/md0 --add /dev/sde1 However, /dev/sde1 was now marked as spare. So I decided to recreate the whole array using --assume-clean using what I thought was the right order, and with /dev/sdc1 missing. mdadm --create /dev/md0 --assume-clean -l5 -n4 /dev/sdb1 missing /dev/sdd1 /dev/sde1 That worked, but the filesystem was not recognized while trying to mount. (It should have been EXT4). Device order I then checked a recent backup I had of /proc/mdstat, and I found the drive order. md0 : active raid5 sdb1[0] sde1[4] sdd1[2] sdc1[1] 8790402048 blocks super 1.2 level 5, 512k chunk, algorithm 2 [4/4] [UUUU] I then remembered this RAID had suffered a drive loss about a year ago, and recovered from it by replacing the faulty drive with a spare one. That may have scrambled the device order a bit...so there was no drive [3] but only [0],[1],[2], and [4]. I tried to find the drive order with the Permute_array script: https://raid.wiki.kernel.org/index.php/Permute_array.pl but that did not find the right order. Questions I now have two main questions: I screwed up all the superblocks on the drives, but only gave: mdadm --create --assume-clean commands (so I should not have overwritten the data itself on /dev/sd[bde]1. Am I right that in theory the RAID can be restored [assuming for a moment that /dev/sde1 is ok] if I just find the right device order? Is it important that /dev/sde1 be given the device number [4] in the RAID? When I create it with mdadm --create /dev/md0 --assume-clean -l5 -n4 \ /dev/sdb1 missing /dev/sdd1 /dev/sde1 it is assigned the number [3]. I wonder if that is relevant to the calculation of the parity blocks. If it turns out to be important, how can I recreate the array with /dev/sdb1[0] missing[1] /dev/sdd1[2] /dev/sde1[4]? If I could get that to work I could start it in degraded mode and add the new drive /dev/sdc1 and let it resync again. It's OK if you would like to point out to me that this may not have been the best course of action, but you'll find that I realized this. It would be great if anyone has any suggestions.

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  • Most Unprofessional Workplace

    - by TehGrumpyCoder
    I've worked lots of places in lots of roles: Delivery truck driver, Boilermaker, antenna rigger, Professional Musician, Electronic Technician, Electrical Engineer, and for most of my career: Software Turkey. I want to say this large company is the most unprofessional place I've ever worked, but then I think about other jobs such as TTI that stiffed us all for 10 months salary -- or had us work 2-1/2 years at 66% however you want to look at it, or maybe NeoPlanet with a cast from a bad sitcom running the show, I could go on, but I digress (as usual). So maybe this place isn't the *most* unprofessional, but the personnel rank up there. I'm in a small room off a factory. There are 3 managerial offices, and 36 common-folk of various skill-sets in a variety of single to quad cubicles. No matter where you sit though, because of the layout and location, you've got a hard wall as one wall of your cubicle. Because of that hard wall, everything echoes. I get off the phone, and the guy in the next cubicle makes a comment in response to my phone conversation... I hate that it can be heard and I hate that they do that! These people have no problem yelling from cube to cube to carry on running conversations some of which are actually work-related. There's a lady two cubes away that talks so loud I can clearly hear every phone conversation she has... all work-related but still... Then the one in the next cubicle must have been raised on a farm because there's only one volume setting: LOUD... "HEY MARGE, CAN I GET IN FOR A QUICK APPOINTMENT AFTER WORK TONIGHT?" ... sigh Also that cube is the 'party cube' so that's where all the candy, cake, donuts, and leftovers sits. Anything MzLoud brings in has to have a verbal recipe associated with it at least 10 times during the day, and of course at volume. I've had running conversations over the top of my cube from people in the next one on each side. The weird thing is... the boss sits with an open door closer to this whole fiasco than me. So I wear a pair of Bose noise-cancelling headphones, and crank up Kenny Burrell, Herb Ellis, Wes Montgomery, or Jimmy Smith to the point I can't hear the racket... what the heck, I already have a hearing loss from playing guitar.

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  • Aptronyms: fitting the profession to the name

    - by Tony Davis
    Writing a recent piece on the pains of index fragmentation, I found myself wondering why, in SQL Server, you can’t set the equivalent of a fill factor, on a heap table. I scratched my head…who might know? Phil Factor, of course! I approached him with a due sense of optimism only to find that not only did he not know, he also didn’t seem to care much either. I skulked off thinking how this may be the final nail in the coffin of nominative determinism. I’ve always wondered if there was anything in it, though. If your surname is Plumb or Leeks, is there even a tiny, extra percentage chance that you’ll end up fitting bathrooms? Some examples are quite common. I’m sure we’ve all met teachers called English or French, or lawyers called Judge or Laws. I’ve also known a Doctor called Coffin, a Urologist called Waterfall, and a Dentist called Dentith. Two personal favorites are Wolfgang Wolf who ended up managing the German Soccer team, Wolfsburg, and Edmund Akenhead, a Crossword Editor for The Times newspaper. Having forgiven Phil his earlier offhandedness, I asked him for if he knew of any notable examples. He had met the famous Dr. Batty and Dr. Nutter, both Psychiatrists, knew undertakers called Death and Stiff, had read a book by Frederick Page-Turner, and suppressed a giggle at the idea of a feminist called Gurley-Brown. He even managed to better my Urologist example, citing the article on incontinence in the British Journal of Urology (vol.49, pp.173-176, 1977) by A. J. Splatt and D. Weedon. What, however, if you were keen to gently nudge your child down the path to a career in IT? What name would you choose? Subtlety probably doesn’t really work, although in a recent interview, Rodney Landrum did congratulate PowerShell MVP Max Trinidad on being named after a SQL function. Grant “The Memory” Fritchey (OK, I made up that nickname) doesn’t do badly either. Some surnames, seem to offer a natural head start, although I know of no members of the Page-Reid clan in the profession. There are certainly families with the Table surname, although sadly, Little Bobby Tables was merely a legend by xkcd. A member of the well-known Key family would need to name their son Primary, or maybe live abroad, to make their mark. Nominate your examples of people seemingly destined, by name, for their chosen profession (extra points for IT). The best three will receive a prize. Cheers, Tony.

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  • Izenda Reports 6.3 Top 10 Features

    - by gt0084e1
    Izenda 6.3 Top 10 New Features and Capabilities 1. Izenda Maps Add-On The Izenda Maps add-on allows rapid visualization of geographic or geo-spacial data.  It is fully integrated with the the rest of Izenda report package and adds a Maps tab which allows users to add interactive maps to their reports. Contact your representative or [email protected] for limited time discounts. Izenda Maps even has rich drill-down capabilities that allow you to dive deeper with a simple hover (also requires dashboards). 2. Streamlined Pie Charts with "Other" Slices The advanced properties of the Pie Chart now allows you to combine the smaller slices into a single "Other" slice. This reduces the visual complexity without throwing off the scale of the chart. Compare the difference below. 3. Combined Bar + Line Charts The Bar chart now allows dual visualization of multiple metrics simultaneously by adding a line for secondary data. Enabled via AdHocSettings.AllowLineOnBar = true; 4. Stacked Bar Charts The stacked bar chart lets you see a breakdown of a measure based on categorical data.  It is enabled with the following code. AdHocSettings.AllowStackedBarChart = true; 5. Self-Joining Data Sources The self-join features allows for parent-child relationships to be accessed from the Data Sources tab. The same table can be used as a secondary child table within the Report Designer. 6. Report Design From Dashboard View Dashboards now sport both view and design icons to allow quick access to both. 7. Field Arithmetic on Dates Differences between dates can now be used as measures with the arithmetic feature. 8. Simplified Multi-Tenancy Integrating with multi-tenant systems is now easier than ever. The following APIs have been added to facilitate common scenarios. AdHocSettings.CurrentUserTenantId = value; AdHocSettings.SchedulerTenantID = value; AdHocSettings.SchedulerTenantField = "AccountID"; 9. Support For SQL 2008 R2 and SQL Azure Izenda now supports the latest version of Microsoft's database as well as the SQL Azure service. 10. Enhanced Performance and Compatibility for Stored Procedures Izenda now supports more stored procedures than ever and runs them faster too.

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  • Where would my different development rhythm be suitable for the work?

    - by DarenW
    Over the years I have worked on many projects, with some successful and a great benefit to the company, and some total failures with me getting fired or otherwise leaving. What is the difference? Naturally I prefer the former and wish to avoid the latter, so I'm pondering this issue. The key seems to be that my personal approach differs from the norm. I write code first, letting it be all spaghetti and chaos, using whatever tools "fit my hand" that I'm fluent in. I try to organize it, then give up and start over with a better design. I go through cycles, from thinking-design to coding-testing. This may seem to be the same as any other development process, Agile or whatever, cycling between design and coding, but there does seem to be a subtle difference: The methods (ideally) followed by most teams goes design, code; design, code; ... while I'm going code, design; code, design; (if that makes any sense.) Music analogy: some types of music have a strong downbeat while others have prominent syncopation. In practice, I just can't think in terms of UML, specifications and so on, but grok things only by attempting to code and debug and refactor ad-hoc. I need the grounding provided by coding in order to think constructively, then to offer any opinions, advice or solutions to the team and get real work done. In positions where I can initially hack up cowboy code without constraints of tool or language choices, I easily gain a "feel" for the data, requirements etc and eventually do good work. In formalized positions where paperwork and pure "design" comes first and only later any coding (even for small proof-of-concept projects), I am lost at sea and drown. Therefore, I'd like to know how to either 1) change my rhythm to match the more formalized methodology-oriented team ways of doing things, or 2) find positions at organizations where my sense of development rhythm is perfect for the work. It's probably unrealistic for a person to change their fundamental approach to things. So option 2) is preferred. So where I can I find such positions? How common is my approach and where is it seen as viable but different, and not dismissed as undisciplined or cowboy coder ways?

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  • Please help me give this principle a name

    - by Brent Arias
    As a designer, I like providing interfaces that cater to a power/simplicity balance. For example, I think the LINQ designers followed that principle because they offered both dot-notation and query-notation. The first is more powerful, but the second is easier to read and follow. If you disagree with my assessment of LINQ, please try to see my point anyway; LINQ was just an example, my post is not about LINQ. I call this principle "dial-able power". But I'd like to know what other people call it. Certainly some will say "KISS" is the common term. But I see KISS as a superset, or a "consumerism" practice. Using LINQ as my example again, in my view, a team of programmers who always try to use query notation over dot-notation are practicing KISS. Thus the LINQ designers practiced "dial-able power", whereas the LINQ consumers practice KISS. The two make beautiful music together. I'll give another example. Imagine a C# logging tool that has two signatures allowing two uses: void Write(string message); void Write(Func<string> messageCallback); The purpose of the two signatures is to fulfill these needs: //Every-day "simple" usage, nothing special. myLogger.Write("Something Happened" + error.ToString() ); //This is performance critical, do not call ToString() if logging is //disabled. myLogger.Write( () => { "Something Happened" + error.ToString() }); Having these overloads represents "dial-able power," because the consumer has the choice of a simple interface or a powerful interface. A KISS-loving consumer will use the simpler signature most of the time, and will allow the "busy" looking signature when the power is needed. This also helps self-documentation, because usage of the powerful signature tells the reader that the code is performance critical. If the logger had only the powerful signature, then there would be no "dial-able power." So this comes full-circle. I'm happy to keep my own "dial-able power" coinage if none yet exists, but I can't help think I'm missing an obvious designation for this practice. p.s. Another example that is related, but is not the same as "dial-able power", is Scott Meyer's principle "make interfaces easy to use correctly, and hard to use incorrectly."

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  • Great Expectations - Fusion HCM Highlights at OOW

    - by Kathryn Perry
    A guest post by Lisa Conley, Principal Product Strategy Manager, Fusion HCM, Oracle Applications Development Oracle Open World is just around the corner! There's always so much to see and do and learn at the conference so I want to share some of the 'don't miss' Fusion HCM highlights with you. (Use this tool to search by session number to get a full description.) For starters, we have several customers who will be sharing their Fusion HCM implementation stories. We'll kick off these presentations with a customer panel at 12:15 on Monday in Moscone West 2005 (CON9420). You'll hear from Zillow, the Gerson Lehrman Group, UBS, and ConAgra about their experiences with our products. Oracle partners MarketSphere (CON8581) and eVerge (CON3800) have implemented Fusion HCM themselves and and will talk about how they'll use their experiences to help customers with their implementations (both are in Moscone West 2006). Beth Correa, CEO of Official Payroll Advisor, will highlight her favorite things about Oracle Fusion HCM Payroll on Tuesday at 11:45 in Moscone West 2006 (CON6691). And you'll get to hear from customers again when they speak with Steve Miranda in his Oracle Applications: Strategic Directions and Recommendations session on Tuesday at 1:15 in Moscone West 2002/2004 (CON11434). To bring it all together for you, we've listed all your Fusion HCM opportunities to learn and interact in this Focus On Document. I am really looking forward to the sessions on Human Capital Management in the Cloud. The Oracle Cloud combines the multiple product offerings into a single environment that leverages a common technology infrastructure enabling users to focus on their business - not the business of managing environments. On Tuesday at 10:15 in Moscone West 2002/2004, there is a General Session entitled the Future of Oracle HCM -- Strategy and Roadmap (GEN9505). This will touch on all product lines. Fusion HCM will be highlighted in Gretchen Alarcon's Oracle HCM: Overview, Strategy, Customer Experiences, and Roadmap session on Monday at 12:15 in Moscone West 2005 (CON9410). Also on Tuesday at 1:15 in Moscone West 2006, is a session focused on Talent Management and how you can try out these new products, co-existing with your current product set (CON9430). This is important in that you can test the waters before diving in. ConAgra will be sharing their experience in this session as well.  And of course, if you want to have a personal demonstration, please come by the Oracle DEMOgrounds in West Exhibition Hall Level 1 or the Oracle Cloud Services Lounge at Moscone West Level 3 where our Oracle HCM Cloud Services experts will be ready to answer your questions. I hope you have a wonderful week in San Francisco.Lisa ConleyPrincipal Product Strategy Manager, Fusion HCMApplications DevelopmentOracle Corporation

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  • Developing add-ins for multiple versions of Office

    - by Pranav
    Do you want to develop an add-in targeting multiple versions of Office? And you have basic questions like “Is it possible to do? ” and “How to do it?” ? Then you came to the right place. Few months back, I got a requirement to developed add-ins for Outlook 2003 and Outlook 2007. The functionality for both the versions is same. A doubt stroked… when the functionality is same, why would I develop two add-ins separately? Why don’t I make a single build for both the versions of Office? Then I started searching for techniques to develop add-ins which works in both (2003 and 2007) and read many articles written by VSTO Experts in their blogs, Official VSTO Blog, MSDN, Forums and what not. Misha Says: Theoretically, you can develop an add-in for multiple versions of Microsoft Office by catering to the lowest common denominator. This means if you use an Excel 2003 add-in template in Visual Studio 2008, you would be able to develop and debug this with Excel 2007. However if you try this, you may meet these error messages: “You cannot debug or run this project, because the required version of the Microsoft Office application is not installed.”, followed by “Unable to start debugging.” You can develop Office 2003 add-in in a system where Office 2007 is installed. The following is the procedure that demonstrates how to update your Visual Studio debugging options to use Microsoft Outlook 2007 to debug an add-in targeting Microsoft Outlook 2003. On the Project menu, click on ProjectName Properties Click on the Debug tab In the Start Action pane, click the Start external program radio button Click the file browser button and navigate to %ProgramFiles%\Microsoft Office\Office12 Choose Outlook.exe and click Open Press F5 to debug your add-in For more details. Go through this article in Misha Shneerson’s Blog. There are some tips and tricks to be followed and the things that one needs to take care while developing add-ins targeting multiple versions of Office in Andrew’s Blog. Have a look at this too. You might find it interesting and useful. http://blogs.msdn.com/andreww/archive/2007/06/15/can-you-build-one-add-in-for-multiple-versions-of-office.aspx Here is an MSDN article on Running Solutions in Different Versions of Microsoft Office http://msdn.microsoft.com/en-us/library/bb772080.aspx Hope this helps!

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  • BPM ADF Task forms. Checking whether the current user is in a BPM Swimlane

    - by Christopher Karl Chan
    @page { margin: 0.79in } P { margin-bottom: 0.08in } --Focus So this blog entry will focus on BPM Swimlane roles and users from a ADF context. So we have an ADF Task Details Form and we are in the process of making it richer and dynamic in functionality. A common requirement could be to dynamically show different areas based on the user logged into the workspace. Perhaps even we want to know even what swim-lane role the user belongs to. It is is a little bit harder to achieve then one thinks unless you know the trick. The Challenge The tricky part here is that the ADF Task Details Form is in fact part of a separate J2EE application to the main workspace. So if you try to use Java or Expression Language to get the logged in user you will only find anonymous and none of the BPM Roles you will be expecting. So what to do? The Magic First add the BC4J Security library to your view project. Then Restart JDeveloper. Now find the web.xml file in the view project of your ADF Task Details Application and look for the JpsFilter section. Then add in the following section. <init-param> <param-name>application.name</param-name> <param-value>OracleBPMProcessRolesApp</param-value></init-param> This will link your application to that of the BPM workspace. Then in your dynamic part of your ADF form you can now check whether the user logged into the BPM Workspace belongs in a BPM swim-lane in any BPM process. The best way to do this is by using expression language in the JSF page itself. Here I am simply changing the rendered flag to either true or false and thereby hiding or showing a section. Perhaps you are re-using the same form for a task in an approver swim-lane and ordinary user swimlane. So we only want the approver to see this field. So call the built in function to check if the user is a member of the BPM swim-lane role. The name of the role must be of the syntax BPMProject.RoleName <af:outputText value="This will only be rendered when the user is part of the BPM Swimlane Role rendered="#{securityContext.userInRole['BPMProjectName.Rolename']}"/> Now you must redeploy your ADF Task Form project Now (in the image above) the text will ONLY get rendered in the Task Details Form only if the user logged into the workspace is a member of the swimlane Unsecure of the BPM project SimpleTask

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  • Configurable Objects - Introduction

    - by Anthony Shorten
    One of the interesting facilities in the framework is Configurable Object functionality (it is also known as Task Optimization and also known as Cool Tools). The idea is that any implementation can create their own views of the base product objects and services and implement functionality against those new views. For example, in Oracle Utilities Customer Care and Billing, there is a Person object. That object is used to store and manage information about individuals as well as companies. In the base product you would use the Person Maintenance screen and fill in some of the screen when you wanted to register or maintain and individual as well and fill out other parts of the screen when you wanted to register or maintain a company. This can be somewhat confusing to some customers. Using Configurable Objects this can be simplified. A business object can be created that is a view of the any object. For example, you could create a Human business object which would cover the aspects of the Person object pertaining to an individual and a Company business object to cover the aspects unique to a company. Even the tag names (i.e. Field Names) in the object can be changed to be more what the implementation is familiar with. The object can also restructure the object. For example, a common identifier for an individual in the USA is the Social Security number, this value is a Person Identifier (as this varies in each country). In the new Human object you can remap the Person Identifier as a Social Security number. To define a Business Object you use a schema editor built into the browser user interface and use a mapping language to setup the business objects. An example of the language is shown below in an extract of the schema for the Human business object. As you can see there are mapping as well as formatting and other tags. This information can be built manually or using a wizard which generates the base structure for you to alter. This is all stored as meta data when saved. Once a Business object is built it can be used as basis for code, other business objects (we support inheritance), called by a screen (called a UI Map) or even as a Web Service. This is just a start with Configurable Objects as you can also create views of base services called Business Services, Service Scripts used for non-object or complex object processing (as well as other things), UI Maps used for screens and Data Areas to reuse definitions across multiple objects. Configurable Objects are powerful and I only really touched on them here. Over the next few months I hope to add lots more entries about them.

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  • Apache2 Syntex, cant acces 000-default

    - by enrique2334
    I have been using Apache2 and webmin with my raspberry pi. after a restart and reinstalations apache wont start. > sudo /etc/init.d/apache2 restart apache2: Syntax error on line 268 of /etc/apache2/apache2.conf: Could not open configuration file /etc/apache2/sites-enabled/000-default: No such file or directory Action 'configtest' failed. The Apache error log may have more information. failed! The file 000-default is there and unopenable permisions to root-root My apache2.conf file looks like this (bottom half) # ErrorLog: The location of the error log file. # If you do not specify an ErrorLog directive within a <VirtualHost> # container, error messages relating to that virtual host will be # logged here. If you *do* define an error logfile for a <VirtualHost> # container, that host's errors will be logged there and not here. # ErrorLog ${APACHE_LOG_DIR}/error.log # # LogLevel: Control the number of messages logged to the error_log. # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. # LogLevel debug # Include module configuration: Include mods-enabled/*.load Include mods-enabled/*.conf # Include list of ports to listen on and which to use for name based vhosts Include ports.conf # # The following directives define some format nicknames for use with # a CustomLog directive (see below). # If you are behind a reverse proxy, you might want to change %h into %{X-Forwarded-For}i # LogFormat "%v:%p %h %l %u %t \"%r\" %>s %O \"%{Referer}i\" \"%{User-Agent}i\"" vhost_combined LogFormat "%h %l %u %t \"%r\" %>s %O \"%{Referer}i\" \"%{User-Agent}i\"" combined LogFormat "%h %l %u %t \"%r\" %>s %O" common LogFormat "%{Referer}i -> %U" referer LogFormat "%{User-agent}i" agent # Include of directories ignores editors' and dpkg's backup files, # see the comments above for details. # Include generic snippets of statements Include conf.d/ # Include the virtual host configurations: Include sites-enabled/ <VirtualHost *:80> DocumentRoot /var/www <Directory /var/www> allow from all Options +Indexes </Directory> ServerName IMASERVER </VirtualHost> does anyone know what the cause of this?

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  • Networking Guidelines

    - by ACShorten
    One of the things I have noticed in my years in IT is the changes in networking. In the past networking was pretty simple with the host name and name resolution (via DNS) being pretty simple. Some sites still use this simple networking setup. These days, more complex name resolution, proxies, firewalls, demarcation nd virtualization, can make networking more complex. This can cause issues when installing products with in built networking that can frustrate even seasoned veterans. I have put together a few basic guidelines to hopefully help along with product installation and getting a product to operate in a somewhat complex network setup. All the components of the product (including the infrastructure) need to communicate via a network (even it is within a local machine/host). Ensure any host names referred to within configuration files are accessible via your networking setup. This may mean defining the hosts to the machines, to the DNS for name resolution and even your firewall to allow machines to communicate within your network. Make sure the ports used for any of the infrastructure are accessible (even through your firewall) and are unique within the host. Host duplication can cause the product to fail on startup as the port is already in use. If there are still issues, consider using localhost as your host name. I have used this in so many situations that I tend to use it now as a default anytime I install anything myself. Most Oracle products suggest to use localhost when using dynamic host or dynamic IP addresses and this is no different for the Oracle Utilities Application Framework. If you do use localhost then installing a Loopback Adapter for the operating system is recommended to force networking to a minimum. Usually localhost resolves to 127.0.0.1. When using multiple network connections, especially in a virtualized environment, ensure the host and ports used are relevent for the network cards you have setup. One of the common issues is finding the product is using a vierualized network card only to find that it is not setup for correct networking. If you are using the batch component, do not forget to ensure that the multicast protocol is enabled on your host and that the multicast address and port number specified are valid and accessible from all machines in the batch cluster (if clustering used). The same advice applies if you are using unicast where each host/port combination should be accessible. Hopefully these basic networking recommendations will help minimize any networking issues you might encounter.

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  • Adding Column to a SQL Server Table

    - by Dinesh Asanka
    Adding a column to a table is  common task for  DBAs. You can add a column to a table which is a nullable column or which has default values. But are these two operations are similar internally and which method is optimal? Let us start this with an example. I created a database and a table using following script: USE master Go --Drop Database if exists IF EXISTS (SELECT 1 FROM SYS.databases WHERE name = 'AddColumn') DROP DATABASE AddColumn --Create the database CREATE DATABASE AddColumn GO USE AddColumn GO --Drop the table if exists IF EXISTS ( SELECT 1 FROM sys.tables WHERE Name = 'ExistingTable') DROP TABLE ExistingTable GO --Create the table CREATE TABLE ExistingTable (ID BIGINT IDENTITY(1,1) PRIMARY KEY CLUSTERED, DateTime1 DATETIME DEFAULT GETDATE(), DateTime2 DATETIME DEFAULT GETDATE(), DateTime3 DATETIME DEFAULT GETDATE(), DateTime4 DATETIME DEFAULT GETDATE(), Gendar CHAR(1) DEFAULT 'M', STATUS1 CHAR(1) DEFAULT 'Y' ) GO -- Insert 100,000 records with defaults records INSERT INTO ExistingTable DEFAULT VALUES GO 100000 Before adding a Column Before adding a column let us look at some of the details of the database. DBCC IND (AddColumn,ExistingTable,1) By running the above query, you will see 637 pages for the created table. Adding a Column You can add a column to the table with following statement. ALTER TABLE ExistingTable Add NewColumn INT NULL Above will add a column with a null value for the existing records. Alternatively you could add a column with default values. ALTER TABLE ExistingTable Add NewColumn INT NOT NULL DEFAULT 1 The above statement will add a column with a 1 value to the existing records. In the below table I measured the performance difference between above two statements. Parameter Nullable Column Default Value CPU 31 702 Duration 129 ms 6653 ms Reads 38 116,397 Writes 6 1329 Row Count 0 100000 If you look at the RowCount parameter, you can clearly see the difference. Though column is added in the first case, none of the rows are affected while in the second case all the rows are updated. That is the reason, why it has taken more duration and CPU to add column with Default value. We can verify this by several methods. Number of Pages The number of data pages can be obtained by using DBCC IND command. Though, this an undocumented dbcc command, many experts are ok to use this command in production. However, since there is no official word from Microsoft, use this “at your own risk”. DBCC IND (AddColumn,ExistingTable,1) Before Adding the Columns 637 Adding a Column with NULL 637 Adding a column with DEFAULT value 1270 This clearly shows that pages are physically modified. Please note, a high value indicated in the Adding a column with DEFAULT value  column is also a result of page splits. Continues…

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  • What are the tradeoffs for using 'partial view models'?

    - by Kenny Evitt
    I've become aware of an itch due to some non-DRY code pertaining to view model classes in an (ASP.NET) MVC web application and I'm thinking of scratching my itch by organizing code in various 'partial view model' classes. By partial-view-model, I'm referring to a class like a view model class in an analogous way to how partial views are like views, i.e. a way to encapsulate common info and behavior. To strengthen the 'analogy', and to aid in visually organizing the code in my IDE, I was thinking of naming the partial-view-model classes with a _ prefix, e.g. _ParentItemViewModel. As a slightly more concrete example of why I'm thinking along these lines, imagine that I have a domain-model-entity class ParentItem and the user-friendly descriptive text that identifies these items to users is complex enough that I'd like to encapsulate that code in a method in a _ParentItemViewModel class, for which I can then include an object or a collection of objects of that class in all the view model classes for all the views that need to include a reference to a parent item, e.g. ChildItemViewModel can have a ParentItem property of the _ParentItemViewModel class type, so that in my ChildItemView view, I can use @Model.ParentItem.UserFriendlyDescription as desired, like breadcrumbs, links, etc. Edited 2014-02-06 09:56 -05 As a second example, imagine that I have entity classes SomeKindOfBatch, SomeKindOfBatchDetail, and SomeKindOfBatchDetailEvent, and a view model class and at least one view for each of those entities. Also, the example application covers a lot more than just some-kind-of-batches, so that it wouldn't really be useful or sensible to include info about a specific some-kind-of-batch in all of the project view model classes. But, like the above example, I have some code, say for generating a string for identifying a some-kind-of-batch in a user-friendly way, and I'd like to be able to use that in several views, say as breadcrumb text or text for a link. As a third example, I'll describe another pattern I'm currently using. I have a Contact entity class, but it's a fat class, with dozens of properties, and at least a dozen references to other fat classes. However, a lot of view model classes need properties for referencing a specific contact and most of those need other properties for collections of contacts, e.g. possible contacts to be referenced for some kind of relationship. Most of these view model classes only need a small fraction of all of the available contact info, basically just an ID and some kind of user-friendly description (i.e. a friendly name). It seems to be pretty useful to have a 'partial view model' class for contacts that all of these other view model classes can use. Maybe I'm just misunderstanding 'view model class' – I understand a view model class as always corresponding to a view. But maybe I'm assuming too much.

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  • SQL SERVER – Get 2 of My Books FREE at Koenig Tech Day – Where Technologies Converge!

    - by pinaldave
    As a regular reader of my blog – you must be aware of that I love to write books and talk about various subjects of my book. The founders of Koenig Solutions are my very old friends, I know them for many years. They have been my biggest supporter of my books. Coming weekend they have a technology event at their Bangalore Location. Every attendee of the technology event will get a set of two books worth Rs. 450 – ‘SQL Server Interview Questions And Answers‘ and ‘SQL Wait Stats Joes 2 Pros‘. I am going to cover a couple of topics of the books and present  as well. I am very confident that every attendee will be having a great time. I will be covering following subjects: SQL Server Tricks and Tips for Blazing Fast Performance Slow Running Queries (SQL) are the most common problem that developers face while working with SQL Server. While it is easy to blame the SQL Server for unsatisfactory performance, however the issue often persists with the way queries have been written, and how SQL Server has been set up. The session will focus on the ways of identifying problems that slow down SQL Servers, and tricks to fix them. Developers will walk out with scripts and knowledge that can be applied to their servers, immediately post the session. After the session is over – I will point to what exact location in the book where you can continue for the further learning. I am pretty excited, this is more like book reading but in entire different format. The one day event will cover four technologies in four separate interactive sessions on: Microsoft SQL Server Security VMware/Virtualization ASP.NET MVC Date of the event: Dec 15, 2012 9 AM to 6PM. Location of the event:  Koenig Solutions Ltd. # 47, 4th Block, 100 feet Road, 3rd Floor, Opp to Shanthi Sagar, Koramangala, Bangalore- 560034 Mobile : 09008096122 Office : 080- 41127140 Organizers have informed me that there are very limited seats for this event and technical session based on my book will start at Sharp 9 AM. If you show up late there are chances that you will not get any seats. Registration for the event is a MUST. Please visit this link for further information. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, SQLAuthority News, T SQL, Technology

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  • Useful Extensions for SecurityToken Handling - Convert a SecurityToken to Claims

    - by Your DisplayName here!
    That’s a very common one: public static IClaimsPrincipal ToClaimsPrincipal( this SecurityToken token, X509Certificate2 signingCertificate) {     var configuration = CreateStandardConfiguration(signingCertificate);     return token.ToClaimsPrincipal(configuration.CreateDefaultHandlerCollection()); }   public static IClaimsPrincipal ToClaimsPrincipal(this SecurityToken token, X509Certificate2 signingCertificate, string audienceUri) {     var configuration = CreateStandardConfiguration(signingCertificate);     configuration.AudienceRestriction.AudienceMode = AudienceUriMode.Always;     configuration.AudienceRestriction.AllowedAudienceUris.Add(new Uri(audienceUri));     return token.ToClaimsPrincipal(configuration.CreateDefaultHandlerCollection()); }   public static IClaimsPrincipal ToClaimsPrincipal( this SecurityToken token, SecurityTokenHandlerCollection handler) {     var ids = handler.ValidateToken(token);     return ClaimsPrincipal.CreateFromIdentities(ids); }   private static SecurityTokenHandlerConfiguration CreateStandardConfiguration( X509Certificate2 signingCertificate) {     var configuration = new SecurityTokenHandlerConfiguration();     configuration.AudienceRestriction.AudienceMode = AudienceUriMode.Never;     configuration.IssuerNameRegistry = signingCertificate.CreateIssuerNameRegistry();     configuration.IssuerTokenResolver = signingCertificate.CreateSecurityTokenResolver();     configuration.SaveBootstrapTokens = true;     return configuration; }  private static IssuerNameRegistry CreateIssuerNameRegistry(this X509Certificate2 certificate) {     var registry = new ConfigurationBasedIssuerNameRegistry();     registry.AddTrustedIssuer(certificate.Thumbprint, certificate.Subject);     return registry; }   private static SecurityTokenResolver CreateSecurityTokenResolver( this X509Certificate2 certificate) {     var tokens = new List<SecurityToken>     {         new X509SecurityToken(certificate)     };     return SecurityTokenResolver.CreateDefaultSecurityTokenResolver(tokens.AsReadOnly(), true); }   private static SecurityTokenHandlerCollection CreateDefaultHandlerCollection( this SecurityTokenHandlerConfiguration configuration) {     return  SecurityTokenHandlerCollection.CreateDefaultSecurityTokenHandlerCollection(configuration); }  

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  • Developer – Cross-Platform: Fact or Fiction?

    - by Pinal Dave
    This is a guest blog post by Jeff McVeigh. Jeff McVeigh is the general manager of Performance Client and Visual Computing within Intel’s Developer Products Division. His team is responsible for the development and delivery of leading software products for performance-centric application developers spanning Android*, Windows*, and OS* X operating systems. During his 17-year career at Intel, Jeff has held various technical and management positions in the fields of media, graphics, and validation. He also served as the technical assistant to Intel’s CTO. He holds 20 patents and a Ph.D. in electrical and computer engineering from Carnegie Mellon University. It’s not a homogenous world. We all know it. I have a Windows* desktop, a MacBook Air*, an Android phone, and my kids are 100% Apple. We used to have 2.5 kids, now we have 2.5 devices. And we all agree that diversity is great, unless you’re a developer trying to prioritize the limited hours in the day. Then it’s a series of trade-offs. Do we become brand loyalists for Google or Apple or Microsoft? Do we specialize on phones and tablets or still consider the 300M+ PC shipments a year when we make our decisions on where to spend our time and resources? We weigh the platform options, monetization opportunities, APIs, and distribution models. Too often, I see developers choose one platform, or write to the lowest common denominator, which limits their reach and market success. But who wants to be ?me too”? Cross-platform coding is possible in some environments, for some applications, for some level of innovation—but it’s not all-inclusive, yet. There are some tricks of the trade to develop cross-platform, including using languages and environments that ?run everywhere.” HTML5 is today’s answer for web-enabled platforms. However, it’s not a panacea, especially if your app requires the ultimate performance or native UI look and feel. There are other cross-platform frameworks that address the presentation layer of your application. But for those apps that have a preponderance of native code (e.g., highly-tuned C/C++ loops), there aren’t tons of solutions today to help with code reuse across these platforms using consistent tools and libraries. As we move forward with interim solutions, they’ll improve and become more robust, based, in no small part, on our input. What’s your answer to the cross-platform challenge? Are you fully invested in HTML5 now? What are your barriers? What’s your vision to navigate the cross-platform landscape?  Here is the link where you can head next and learn more about how to answer the questions I have asked: https://software.intel.com/en-us Republished with permission from here. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: Intel

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  • WinMo&rsquo;s Demise: Notifying Next of &ldquo;Kin&rdquo;

    - by andrewbrust
    This past Monday, April 12th, Visual Studio 2010 was launched.  And on that same day, Microsoft also launched a new line of  mobile phone handsets, called Kin.  The two product launches are actually connected, but only by what they do not have in common, and what they commonly lack. On the former point: VS 2010 had released to manufacturing a couple weeks prior to its launch.  The Kin phones, meanwhile are not yet available.  We don’t even know what they will cost.  (And I think cost will be a major factor in Kin’s success…I told ChannelWeb’s Yara Souza so in this article). What do the two products both lack? Simple: Windows Mobile 6.x. For example, Kin seems to be based on the same platform as Windows Phone 7 (albeit a subset).  And VS 2010 does not support .NET Compact Framework development, which means no .NET development support for WinMo 6.x and earlier. So I guess April 12th marks Windows Phone “clean slate day.”  If you want to develop for the old phone platform, you will need to use the old version of Visual Studio (i.e. 2008).  Luckily VS 2010 and 2008 can be installed side-by-side.  But I doubt that’s much consolation to developers who still target WinMo 6.5 and earlier. Remember, WinMo isn’t just about the phone.  There are all sorts of non-telephony mobile devices, including ruggedized Pocket PC-style instruments, bar code readers and shop-floor-deployed units that don’t run Windows Phone 7 and couldn’t, even if they wanted to. Where will developers in these markets go?  I would guess some will stick with WinMo 6.x and earlier, until Windows Phone 7 can handle their workloads, assuming that does indeed happen.  Others will likely go to Google’s Android platform. For OEMs and developers who need a customizable mobile software stack, Android is turning out to be out-WinMo-ing WinMo.  As I wrote in this post, Google took Microsoft’s model (minus the licensing fees) and combined it with a modern SmartPhone feature set (rather than a late 90s/early oughts PDA paradigm), to great success.  You might say Google embraced and extended. You might also say Microsoft shunned and withdrew.

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  • Access-based Enumeration (December 04, 2009)

    - by user12612012
    Access-based Enumeration (ABE) is another recent addition to the Solaris CIFS Service - delivered into snv_124.  Designed to be compatible with Windows ABE, which was introduced in Windows Server 2003 SP1, this feature filters directory content based on the user browsing the directory.  Each user can only see the files and directories to which they have access.  This can be useful to implement an out-of-sight, out-of-mind policy or simply to reduce the number of files presented to each user - to make it easier to find files in directories containing a large number of files. ABE is managed on a per share basis by a new boolean share property called, as you might imagine, abe, which is described insharemgr(1M).  When set to true, ABE filtering is enabled on the share and directory entries to which the user has no access will be omitted from directory listings returned to the client.  When set to false or not defined, ABE filtering will not be performed on the share.  The abe property is not defined by default.Administration is straightforward, for example: # zfs sharesmb=abe=true,name=jane tank/home/jane# sharemgr show -vp    zfs       zfs/tank/home/jane nfs=() smb=()          jane=/export/home/jane     smb=(abe="true") ABE is also supported via sharemgr(1M) and on smbautohome(4) shares. Note that even though a file is visible in a share, with ABE enabled, it doesn't automatically mean that the user will always be able to open the file.  If a user has read attribute access to a file ABE will show the it but access will be denied if this user tries to open the file for reading or writing. We considered supporting ABE on NFS shares, as suggested by the name of PSARC/2009/375, but we ran into problems due to NFS client readdir caching.  NFS clients maintain a common directory entry cache for all users, which not only defeats the intent of ABE but can lead to very confusing results.  If multiple users are looking at the content of a directory with ABE enabled, the entries that get cached will depend on who looks at the directory first.  Subsequent users may see files that ABE on the server would have filtered out or files may be missing because they were filtered out for the original user. Although this issue can be resolved by disabling the NFS client readdir cache, this was deemed to be an unsuitable solution because it would create a dependency between a server share property and the configuration on all NFS clients, and there was the potential for differences in behavior across the various NFS clients.  It just seemed to add unnecessary administration complexity so we pulled it out. References for more information PSARC/2009/246 ZFS support for Access Based Enumeration PSARC/2009/375 ABE share property for NFS and SMB 6802734 Support for Access Based Enumeration 6802736 SMB share support for Access Based Enumeration Windows Access-based Enumeration

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  • Why Healthcare Today Needs BPM and SOA by Avio

    - by JuergenKress
    Within the past couple years, the Patient Protection and Affordable Care Act has led to significant changes in the healthcare industry. A highly-complex supply chain between patients, providers, buyers and insurance companies has led to a lack of overall collaboration when it comes to processes. The first open enrollment deadline for products on the Health Insurance Exchange has passed. So what now? Let’s take a brief look at how things have changed and what organizations can do to stay in (and ahead of) the game. New requirements, new processes Organizations that have not adapted processes to meet new regulatory requirements will fall further behind. New regulatory requirements effectively make some legacy applications obsolete, require batch process to move to real-time, and more. Business Process Management (BPM) can help organizations bring data processes in line while helping IT redesign processes rather than change code or replace existing applications. BPM fills in application gaps and links critical information systems for a more visible, efficient and auditable organization. Social and mobile solutions BPM technology also facilitates social and mobile solutions that can help meet new needs. Patients are dependent on a network of doctors, pharmacists, families and others. Social solutions can connect members of the patient’s community in ways never seen before - enabling real-time, relevant communication. Likewise, mobile technology supports social solutions, and BPM is the most efficient way to make processes simple and role-based. It unties medical professionals from their offices by enabling them to access timely information and alerts anywhere. Why SOA is also needed Integrating BPM with Service-Oriented Architecture (SOA) also plays a critical role in the development of healthcare solutions that work. SOA can create a single end-to-end process, integrate applications and move them into a common workflow. While SOA enables the reutilization of existing IT infrastructure, BPM supports the process optimization, monitoring and social aspects. SOA and BPM applications support business analysts as they model, create and monitor processes - providing real-time insight and a unified workflow of process activities. Read “New” Solutions for a New Healthcare Landscape on our blog to learn more. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Avio,Healthcare,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Oracle at ASMC PDI 2012

    - by jeffrey.waterman
    Recently, I had the pleasure of representing Oracle at the American Society of Military Comptrollers National Professional Development Institute (PDI).  The PDI is the premier training event for resource managers in the Department of Defense and US Coast Guard.  Each year they assemble top presenters and key note speakers to convey their experiences and share the upcoming goals and vision for the Defense Department's financial and resource management community.  This year, the common themes were centered around 'auditability' and 'efficiency'.   What is auditability?  There were many definitions/themes tossed around, but to summarize my notes, it boiled down to:- the proper tracking of funds- audit readiness- proper controls- proper documentation There were sessions regarding entire programs focused on the need for auditability.  For example, FIAR: Financial Improvement and Audit Readiness (http://comptroller.defense.gov/fiar/index.html)   The FIAR stresses the "...improve(ment of) the Department's financial processes, controls and information." The entire conference, one set of solutions kept popping into my head around, "how can Oracle's solutions assist the Department of Defense", or any other Federal Agency, improve their financial processes and controls?   One answer came to mind:  Oracle Governance, Risk, and Compliance Management. Commonly referred to as "GRC". Let me summarize the main components around Oracle's GRC solution: GRC Manager: This solution is the central repository for documenting business processes, policies, and established controls.  All identified risks and issues are documented within the repository as well as action plans necessary for mitigation. GRC Controls:  This solution consists of a set of tools which are embedded with your ERP (financial, human resource, supply chain, etc.) applications to detect, prevent, and/or enforce the policies and procedures established by your Agency.  Components of the solution include:- Application Access Control Governor: a robust tool for managing application roles and responsibilities; simplify segregation of duty maintenance- Configuration Controls Governor: complete audit trail for changes made to configurations- Transactions Control Governor: track violations of internal controls; alert management to suspicious activities; be warned when high dollar transactions are occurring on an irregular basis; - Preventative Controls Governor: prevent sensitive information from being viewed by unauthorized parties; enforce field, block, and form change control If you are in the financial or resource management community and are concerned about auditability within your organization I suggest you follow up this post by reading about Oracle's GRC solutions.  www.oracle.com/grc Please feel free to follow up with thought and questions in the comments section below.  Also, if you have a topic you would like addressed in this blog, just drop me a note at [email protected]  or leave the suggestion in the comment section as well. Thank you for reading.

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  • Does Your Customer Engagement Create an Ah Feeling?

    - by Richard Lefebvre
    An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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  • Difference between the terms Material & Effect

    - by codey
    I'm making an effect system right now (I think, because it may be a material system... or both!). The effects system follows the common (e.g. COLLADA, DirectX) effect framework abstraction of Effects have Techniques, Techniques have Passes, Passes have States & Shader Programs. An effect, according to COLLADA, defines the equations necessary for the visual appearance of geometry and screen-space image processing. Keeping with the abstraction, effects contain techniques. Each effect can contain one or many techniques (i.e. ways to generate the effect), each of which describes a different method for rendering that effect. The technique could be relate to quality (e.g. high precision, high LOD, etc.), or in-game-situation (e.g. night/day, power-up-mode, etc.). Techniques hold a description of the textures, samplers, shaders, parameters, & passes necessary for rendering this effect using one method. Some algorithms require several passes to render the effect. Pipeline descriptions are broken into an ordered collection of Pass objects. A pass provides a static declaration of all the render states, shaders, & settings for "one rendering pipeline" (i.e. one pass). Meshes usually contain a series of materials that define the model. According to the COLLADA spec (again), a material instantiates an effect, fills its parameters with values, & selects a technique. But I see material defined differently in other places, such as just the Lambert, Blinn, Phong "material types/shaded surfaces", or as Metal, Plastic, Wood, etc. In game dev forums, people often talk about implementing a "material/effect system". Is the material not an instance of an effect? Ergo, if I had effect objects, stored in a collection, & each effect instance object with there own parameter setting, then there is no need for the concept of a material... Or am I interpreting it wrong? Please help by contributing your interpretations as I want to be clear on a distinction (if any), & don't want to miss out on the concept of a material if it should be implemented to follow the abstraction of the DirectX FX framework & COLLADA definitions closely.

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  • Move Data into the grid for scalable, predictable response times

    - by JuergenKress
    CloudTran is pleased to introduce the availability of the CloudTran Transaction and Persistence Manager for creating scalable, reliable data services on the Oracle Coherence In-Memory Data Grid (IMDG). Use of IMDG architectures has been key to handling today’s web-scale loads because it eliminates database latency by storing important and frequently access data in memory instead of on disk. The CloudTran product lets developers easily use an IMDG for full ACID-compliant transactions without having to be concerned about the location or spread of data. The system has its own implementation of fast, scalable distributed transactions that does NOT depend on XA protocols but still guarantees all ACID properties. Plus, CloudTran asynchronously replicates data going into the IMDG to back-end datastores and back-up data centers, again ensuring ACID properties. CloudTran can be accessed through Java Persistence API (JPA via TopLink Grid) and now, through a new Low-Level API, or LLAPI. This is ideal for use in SOA applications that need data reliability, high availability, performance, and scalability. It is still in its limited beta release, the LLAPI gives developers the ability to use standard put/remove logic available in Coherence and then wrap logic with simple Spring annotations or XML+AspectJ to start transactions. An important feature of LLAPI is the ability to join transactions. This is a common outcome for SOA applications that need to reduce network traffic by aggregating data into single cache entries and then doing SOA service processing in the node holding the data. This results in the need to orchestrate transaction processing across multiple service calls. CloudTran has the capability to handle these “multi-client” transactions at speed with no loss in ACID properties. Developing software around an IMDG like Oracle Coherence is an important choice for today’s web-scale applications and services. But this introduces new architectural considerations to maintain scalability in light of increased network loads and data movement. Without using CloudTran, developers are faced with an incredibly difficult task to ensure data reliability, availability, performance, and scalability when working with an IMDG. Working with highly distributed data that is entirely volatile while stored in memory presents numerous edge cases where failures can result in data loss. The CloudTran product takes care of all of this, leaving developers with the confidence and peace of mind that all data is processed correctly. For those interested in evaluating the CloudTran product and IMDGs, take a look at this link for more information: http://www.CloudTran.com/downloadAPI.ph , or send your questions to [email protected]. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: CloudTran,data grid,M,SOA Community,Oracle SOA,Oracle BPM,BPM,Community,OPN,Jürgen Kress

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