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  • Webinar: Integrated Sales & Marketing - An Impossible Dream?

    - by charles.knapp
    Are you making the most of the latest B2B marketing thinking? Are your marketing tactics, your outbound email campaigns and your SEO generating enough of the prospects and leads that your sales teams need? Are your sales and marketing functions aligned and working together with optimised results? In this Webinar with MarketingWeek Magazine, find out how: - To ensure your marketers create and deliver consistently effective, and targeted campaigns - You can triple the customer intelligence your marketers gather, ensuring your sales teams are better informed and qualified than ever before - Generate up to 200% growth in lead volume and start measuring marketing effectiveness against increase in sales and size of an average deal - And hear how BPI OnDemand has delivered integrated sales & marketing across industries, with results such as 100% ROI on system cost for Heal's after just one campaign

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  • Poor Customer Service Example

    - by MightyZot
    Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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  • Proper way in MVVM to drive visual states.

    - by firoso
    Given a content presenter that can display one of 4 different application pages, and I want to fade/otherwise animate a transition between pages based on view model state. Ideally I'd like to have these all defined within a DataTemplate, and then trigger transitions based on an enum from the view model, so that when some enum representing state changes, the transitions trigger to the appropriate page. Is there a known best practice to handle things like this? Immediately coming to mind is the possibiltiy to use Enter and Exit actions on data triggers to play storyboards, but this definately doesn't use the parts and states model, so I'd like to shy away from that. I've also tried using the DataStateSwitchBehavior from the codeplex Expression project, but found it to be incompatable with the latest builds of WPF 4.0/Blend 4 RC's SDK. Does anyone have any ideas on how to handle this elegantly? I'm using the MVVM-Light framework. Also I'd like to point out that as long as this resides on a DataTemplate in a Resource Dictionary, code-behind is not an option without refactoring.

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  • Android-iPhone single codebase cross development

    - by Lorenzo
    Is there a way, apart from using HTML and JavaScript on a web control, to have an (almost) single codebase for an application that should run on iOS and Android? The big issue is of course that they use a different language (Java for Android, Objective-C for iOS) for application development. It would be nice to have some sort of meta-language that will be translated in Java and in Objective-C. What about Flash? Adobe wasn't supposed to release a tool to create flash-based apps in iOS? Update: based on current answers, the best cross platform development tool for iOS and Android seems to be Titanium appcelerator. I suspect that this topic will evolve overtime, so feel free to contribute with new information and comments. Thank you!

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  • DCOGS Balance Breakup Diagnostic in OPM Financials

    - by ChristineS-Oracle
    Purpose of this diagnostic (OPMDCOGSDiag.sql) is to identify the sales orders which constitute the Deferred COGS account balance.This will help to get the detailed transaction information for Sales Order/s Order Management, Account Receivables, Inventory and OPM financials sub ledger at the Organization level.  This script is applicable for various scenarios of Standard Sales Order, Return Orders (RMA) coupled with all the applicable OPM costing methods like Standard, Actual and Lot costing.  OBJECTIVE: The sales order(s) which are at different stages of their life cycle in one spreadsheet at one go. To collect the information of: This will help in: Lesser time for data collection. Faster diagnosis of the issue. Easy collaboration across different modules like  Order Management, Accounts Receivables, Inventory and Cost Management.  You can download the script from Doc ID 1617599.1 DCOGS Balance Breakup (SO/RMA) and Diagnostic Analyzer in OPM Financials.

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  • How to Seamlessly Extend the Windows Server Trial to 240 Days

    - by Jason Faulkner
    The Microsoft evaluation releases of their products are incredibly valuable and useful tools as they allow you to have an unlimited number of test, demo and development environments to work with at no cost. The only catch is evaluation releases are time limited, so the more time you can squeeze out of them, the more useful they can be. Here we are going to show you how to extend the usage time of the Windows Server 2008 R2 evaluation release to its maximum. Make Your Own Windows 8 Start Button with Zero Memory Usage Reader Request: How To Repair Blurry Photos HTG Explains: What Can You Find in an Email Header?

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  • Are There Realistic/Useful Solutions for Source Control for Ladder Logic Programs

    - by Steven A. Lowe
    Version control for ladder logic (LL) programs for programmable logic controllers (PLCs) seems to be virtually non-existent. It may be because LL is a visual language and tends to be stored in binary files, or it may be because source code control hasn't "caught on" in process control engineering circles - or perhaps my Google-Fu is weak tonight. Do you know of any realistic and useful solutions for version control for such systems? Definitions: realistic = changes to the programs are tracked by user and subject to reversion and merges useful = the system integrates with visual LL designers, is not limited to LL from a single PLC manufacturer, and does not cost a ridiculous amount of money? Note: I have heard of people using SVN or Mercurial et al to track the binary files, but I don't think the diff/merge capabilities would display readable differences.

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  • How do I use Zend Cache on this particular problem

    - by davykiash
    I have an action that renders two different view scripts based on whether the user is logged in or not. class IndexController extends Zend_Controller_Action { .... public function indexAction() { $auth = Zend_Auth::getInstance(); if($auth->hasIdentity()) { $this->render('indexregistered'); return; } else { $this->render('indexpublic'); return; } } .... } I have seen quite some useful examples on how to use the Zend Cache and they seem to be based on the fact that the action renders one particular script. What am really looking at is the best approach to cache the the indexpublic script does get quite some hits and I would live to avoid the Zend MVC overhead if possible.

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  • Routing Business Branches: Granular access control in ASP.NET MVC

    - by FreshCode
    How should ASP.NET MVC routes be structured to allow granular role-based access control to business branches? Every business entity is related to a branch, either by itself or via its parent entities. Is there an elegant way to authorize actions based on user-roles for any number of branches? 1. {branch} in route? {branch}/{controller}/{action}/{id} Action: [Authorize(Roles="Technician")] public ActionResult BusinessWidgetAction(BusinessObject obj) { // Authorize will test if User has Technician role in branch context // ... } 2. Retrieve branch from business entity? {controller}/{action}/{id} Action: public ActionResult BusinessWidgetAction(BusinessObject obj) { if (!User.HasAccessTo("WidgetAction", obj.Branch)) throw new HttpException(403, "No soup for you!"); // or redirect // ... } 3. Or is there a better way?

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  • bidirectional habtm linking

    - by Alexey Poimtsev
    Hi, all. I have application with 2 groups of models - content based (news, questions) and "something" based (devices, applications etc). I need to link all models between groups - for example question may belongs to 3 different things - one application and 2 devices. The same - for news. From other side - i need to see all news articles and questions related to some application or device. Any idea how to develop this in rails? I have only one idea - mixins that will add methods content_id and thing_id to models and join table.

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  • How to conditionally execute a jquery validation?

    - by Pandiya Chendur
    I am validating form using jquery validation plugin...... rules: { Name: "required", MobileNo: { required: true, minlength: 10, remote: '<%=Url.Action("getClientMobNo", "Clients") %>' }, Address: "required" }, messages: { Name: "please provide a client name", MobileNo: { required: "Please provide a mobile phone no", rangelength: jQuery.format("Enter at least {0} characters"), remote: jQuery.format("This MobileNo is already in use") }, Address: "please provide client address" }, This works pretty well on add form validation but i use the same form for edit here they can use the same mobile no,but my plugin validates that mobileno saying there is already a mobileno... But how to execute remote attribute based on a condition, MobileNo: { required: true, minlength: 10, if($("#HfId").val() == ""){ remote: '<%=Url.Action("getClientMobNo", "Clients") %>' } }, Is this a valid jquery conditional validation statement.... How to skip remote attribute based on a condition....

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  • Live Webcast, Dec. 6: Enterprise Clouds with Oracle VM

    - by Monica Kumar
    Mark your calendar! On Tuesday, Dec. 6th at 9am PT, we are hosting a live webcast with Oracle VM experts. Enterprise Clouds with Oracle VM Tuesday, Dec. 6 at 9 AM US PT The ability to create a cloud leveraging public or private infrastructure has been hampered by the lack of availability of practical, cost-effective choices for server virtualization. In this session, you will learn how Oracle provides a single virtualization solution for your entire infrastructure, and how Oracle Enterprise Manager and Oracle Virtual Assembly Builder help you manage Oracle Applications across the cloud. Also find out how virtualization was leveraged to transform IT for Oracle University and support more than 350,00 students in more than 40,000 classes each year. Those lessons have paved the path to private cloud computing inside Oracle. Speakers: Adam Hawley, Senior Director of Product Management, Oracle Dan Herrup, Principal Systems Engineer, Oracle Corporate Citizenship Register Now.

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  • T-SQL Picking up active IDs from a comma seperated IDs list

    - by hammayo
    I have two tables "Product" having following structure: ProductID,ProductName, IsSaleTypeA, IsSaleTypeB, IsSaleTypeC 1, AAA, N, N, N 2, BBB, N, Y, N -- active 3, CCC, N, N, N 4, DDD, Y, N, N -- active 5, EEE, N, N, N 6, FFF, N, N, N 7, FFE, N, N, N 8, GGG, N, N, N 9, HHH, Y, N, N -- active The second table "ProductAllowed" having following structure where ProductIDs is a comma separated string filed having mix of active and inactive product ids based on their IsSaleType mode. ProductCode, ProductIDs AMRLSPN, "1,2" AMRLOFD, "1,3" BLGHVF, "2,4,6" BLGHVO, "2,4" BLGHVD, "3,5" BLGSDO, "0" CHOHVF, "1,6" CHOHVP, "1,2,7,8" ... ... Q: Is there a t-sql query that will return a list of active records from the "ProductAllowed" table if any of three IsSaleType fileds is/are switched on for a product. Based on the sample data the ProductAllowed records should return following records. AMRLSPN BLGHVF BLGHVO BLGSDO CHOHVP This needs to be applied in a SQLSERVER 2000 database containing aprox 150000 records. Thanks

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  • perl array of hashes sorting

    - by srk
    use strict; my @arr; $arr[0][0]{5} = 16; $arr[0][1]{6} = 11; $arr[0][2]{7} = 25; $arr[0][3]{8} = 31; $arr[0][4]{9} = 16; $arr[0][5]{10} = 17; sort the array based on hash values so this should change to $arr[0][0]{6} = 11; $arr[0][1]{9} = 16; $arr[0][2]{5} = 16; $arr[0][3]{10} = 17; $arr[0][4]{7} = 25; $arr[0][5]{8} = 31; first sort on values in the hash.. when the values are same reverse sort based on keys... Please tell me how to do this.. Thank you

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  • Activate different Maven profiles depending on current module?

    - by Yaba
    We have a multi module build with modules using different technologies, like Java and Flex. Is it somehow possible to activate different profiles based on the module that is compiled currently? I tried it with an activation like <profile> <id>flex</id> <activation> <file> <exists>${basedir}/src/main/flex</exists> </file> </activation> ... </profile But it didn't work, although the use of ${basedir} is documented in the Maven documentation (this is a bug in Maven). Is there a different possibility to have different activations based on the current module? Or does Maven only allow to activate a profile for all modules or not at all?

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  • The Business Case for a Platform Approach

    - by Naresh Persaud
    Most customers have assembled a collection of Identity Management products over time, as they have reacted to industry regulations, compliance mandates and security threats, typically selecting best of breed products.  The resulting infrastructure is a patchwork of systems that has served the short term IDM goals, but is overly complex, hard to manage and cannot scale to meets the needs of the future social/mobile enterprise. The solution is to rethink Identity Management as a Platform, rather than individual products. Aberdeen Research has shown that taking a vendor integrated platform approach to Identity Management can reduce cost, make your IT organization more responsive to the needs of a changing business environment, and reduce audit deficiencies.  View the slide show below to see how companies like Agilent, Cisco, ING Bank and Toyota have all built the business case and embraced the Oracle Identity Management Platform approach. Biz case-keynote-final copy View more PowerPoint from OracleIDM

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  • Dynamic Dijkstra

    - by Dani
    I need dynamic dijkstra algorithm that can update itself when edge's cost is changed without a full recalculation. Full recalculation is not an option. I've tryed to "brew" my own implemantion with no success. I've also tryed to find on the Internet but found nothing. A link to an article explaining the algorithm or even it's name will be good. Edit: Thanks everyone for answering. I managed to make algorithm of my own that runs in O(V+E) time, if anyone wishes to know the algorithm just say so and I will post it.

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  • Can the overuse of custom taglibs disrupt the outsourcing of html designers?

    - by Renato Gama
    Yesterday me and a friend were talking about the overuse of custom taglibs! We create taglibs for everything! We create taglibs in order to wrap jQuery UI elements (tabs, button, etc), and other plugins elements as well. We often wrap them together in a single component. We use taglibs in a point that we almost have no pure html within the body tag. Our question is: is this a healthy habit??? Imagine two situations: 1) We hire an html designer and have the cost of a month for him to learn all this stuff. 2) We want to outsource the html development but no company would get our taglib library to learn, OR it become more expensive. We love taglibs as its been a lovely shortcut for javascipt development as we write it only once. What would be the best practices in this sense, and what would you suggest? We are looking for a future-proof solution (or an argument that agrees with ours).

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  • Part 1 - Load Testing In The Cloud

    - by Tarun Arora
    Azure is fascinating, but even more fascinating is the marriage of Azure and TFS! Introduction Recently a client I worked for had 2 major business critical applications being delivered, with very little time budgeted for Performance testing, we immediately hit a bottleneck when the performance testing phase started, the in house infrastructure team could not support the hardware requirements in the short notice. It was suggested that the performance testing be performed on one of the QA environments which was a fraction of the production environment. This didn’t seem right, the team decided to turn to the cloud. The team took advantage of the elasticity offered by Azure, starting with a single test agent which was provisioned and ready for use with in 30 minutes the team scaled up to 17 test agents to perform a very comprehensive performance testing cycle. Issues were identified and resolved but the highlight was that the cost of running the ‘test rig’ proved to be less than if hosted on premise by the infrastructure team. Thank you for taking the time out to read this blog post, in the series of posts, I’ll try and cover the start to end of everything you need to know to use Azure to build your Test Rig in the cloud. But Why Azure? I have my own Data Centre… If the environment is provisioned in your own datacentre, - No matter what level of service agreement you may have with your infrastructure team there will be down time when the environment is patched - How fast can you scale up or down the environments (keeping the enterprise processes in mind) Administration, Cost, Flexibility and Scalability are the areas you would want to think around when taking the decision between your own Data Centre and Azure! How is Microsoft's Public Cloud Offering different from Amazon’s Public Cloud Offering? Microsoft's offering of the Cloud is a hybrid of Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) which distinguishes Microsoft's offering from other providers such as Amazon (Amazon only offers IaaS). PaaS – Platform as a Service IaaS – Infrastructure as a Service Fills the needs of those who want to build and run custom applications as services. Similar to traditional hosting, where a business will use the hosted environment as a logical extension of the on-premises datacentre. A service provider offers a pre-configured, virtualized application server environment to which applications can be deployed by the development staff. Since the service providers manage the hardware (patching, upgrades and so forth), as well as application server uptime, the involvement of IT pros is minimized. On-demand scalability combined with hardware and application server management relieves developers from infrastructure concerns and allows them to focus on building applications. The servers (physical and virtual) are rented on an as-needed basis, and the IT professionals who manage the infrastructure have full control of the software configuration. This kind of flexibility increases the complexity of the IT environment, as customer IT professionals need to maintain the servers as though they are on-premises. The maintenance activities may include patching and upgrades of the OS and the application server, load balancing, failover clustering of database servers, backup and restoration, and any other activities that mitigate the risks of hardware and software failures.   The biggest advantage with PaaS is that you do not have to worry about maintaining the environment, you can focus all your time in solving the business problems with your solution rather than worrying about maintaining the environment. If you decide to use a VM Role on Azure, you are asking for IaaS, more on this later. A nice blog post here on the difference between Saas, PaaS and IaaS. Now that we are convinced why we should be turning to the cloud and why in specific Azure, let’s discuss about the Test Rig. The Load Test Rig – Topology Now the moment of truth, Of course a big part of getting value from cloud computing is identifying the most adequate workloads to take to the cloud, so I’ve decided to try to make a Load Testing rig where the Agents are running on Windows Azure.   I’ll talk you through the above Topology, - User: User kick starts the load test run from the developer workstation on premise. This passes the request to the Test Controller. - Test Controller: The Test Controller is on premise connected to the same domain as the developer workstation. As soon as the Test Controller receives the request it makes use of the Windows Azure Connect service to orchestrate the test responsibilities to all the Test Agents. The Windows Azure Connect endpoint software must be active on all Azure instances and on the Controller machine as well. This allows IP connectivity between them and, given that the firewall is properly configured, allows the Controller to send work loads to the agents. In parallel, the Controller will collect the performance data from the agents, using the traditional WMI mechanisms. - Test Agents: The Test Agents are on the Windows Azure Public Cloud, as soon as the test controller issues instructions to the test agents, the test agents start executing the load tests. The HTTP requests are issued against the web server on premise, the results are captured by the test agents. And finally the results are passed over to the controller. - Servers: The Web Server and DB Server are hosted on premise in the datacentre, this is usually the case with business critical applications, you probably want to manage them your self. Recap and What’s next? So, in the introduction in the series of blog posts on Load Testing in the cloud I highlighted why creating a test rig in the cloud is a good idea, what advantages does Windows Azure offer and the Test Rig topology that I will be using. I would also like to mention that i stumbled upon this [Video] on Azure in a nutshell, great watch if you are new to Windows Azure. In the next post I intend to start setting up the Load Test Environment and discuss pricing with respect to test agent machine types that will be used in the test rig. Hope you enjoyed this post, If you have any recommendations on things that I should consider or any questions or feedback, feel free to add to this blog post. Remember to subscribe to http://feeds.feedburner.com/TarunArora.  See you in Part II.   Share this post : CodeProject

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  • How to get login password in servlets

    - by Dusk
    I've successfully implemented form based authentication, and now I want to get the username and password to initialize session object in javamail from servlets. How can I do that? I can getlogin username by using method request.getRemoteUser(), but I don't know how to get the password. If I create any session object like: authentication = new PasswordAuthentication(user,password); Properties props = new Properties(); props.put("mail.host", "localhost"); props.put("mail.debug",true); props.put("mail.store.protocol", "pop3"); props.put("mail.transport.protocol", "smtp"); Session session = Session.getInstance(props, this); then how can I get inbox messages from mail server based upon particular username and password, if I don't pass any password from servlets to PasswordAuthentication object?

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  • Payback Is The Coupon King

    - by Troy Kitch
    PAYBACK GmbH operates the largest marketing and couponing platforms in the world—with more than 50 million subscribers in Germany, Poland, India, Italy, and Mexico.  The Security Challenge Payback handles millions of requests for customer loyalty coupons and card-related transactions per day under tight latency constraints—with up to 1,000 attributes or more for each PAYBACK subscriber. Among the many challenges they solved using Oracle, they had to ensure that storage of sensitive data complied with the company’s stringent privacy standards aimed at protecting customer and purchase information from unintended disclosure. Oracle Advanced Security The company deployed Oracle Advanced Security to achieve reliable, cost-effective data protection for back-up files and gain the ability to transparently encrypt data transfers. By using Oracle Advanced Security, organizations can comply with privacy and regulatory mandates that require encrypting and redacting (display masking) application data, such as credit cards, social security numbers, or personally identifiable information (PII). Learn more about how PAYBACK uses Oracle.

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  • Don&rsquo;t Miss &ldquo;Transform Field Service Delivery with Oracle Real-Time Scheduler&rdquo;

    - by ruth.donohue
    Field resources are an expensive element in the service equation. Maximizing the scheduling and routing of these resources is critical in reducing costs, increasing profitability, and improving the customer experience. Oracle Real-Time Scheduler creates cost-optimized plans and schedules for service technicians that increase operational efficiencies and improve margins. It enhances Oracle’s Siebel Field Service with real-time scheduling and dispatch capabilities that ensure service requests are allocated efficiently and service levels are honored. Join our live Webcast to learn how your organization can leverage Oracle Real-Time Scheduler to: Increase operational efficiency with real-time scheduling that enables field service technicians to handle more calls per day and reduce travel mileage Resolve issues faster with dynamic work flows that ensure you have the right technician with the right skill set for the right job Improve the customer experience with real-time planning that optimizes field technician routing, reduces customer wait times, and minimizes missed SLAs Date: Thursday, March 10, 2011 Time: 8:30 am PT / 11:30 am ET / 4:30 pm UK / 5:30 pm CET Click here to register now.   Technorati Tags: Siebel Field Service,Oracle Real-Time Scheduler

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