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• Best way to remote restart Ubuntu from Windows machine

  - by robsoft

  Background: I'm looking to put a series of Ubuntu machines into retail locations, they're being used as dumb kiosks to show a series of slides onto large LCD panel TV screens. Once installed, they won't have a keyboard or mouse connected but will have a fixed IP on the local network. Everything is configured to auto-start, no automatic updates, no power saving etc - I think we're pretty-much good to go apart from one thing. I need the retail staff to be able to restart the boxes if a problem arises. We have VNC running (now that we've turned off desktop enhancements!) so that we can remotely get into the machines if we need to, but that's not something we would allow the retail staff to do. The machines are going to be physically 'out of the way' (probably in the ceiling space) so the power button is not easily accessible!. I'd like to have some means of allowing the retail staff to restart the Ubuntu machine, from the desktop of one of their Windows terminals. I don't really want to give them some kind of raw terminal access (the command line will frighten them!) and I don't want them to use VNC (as stated above). Ideally there would be an icon on the Windows desktop, they double-click it, reply to a simple 'are you sure?' prompt, and then the Ubuntu box is told to restart. The Windows side of that won't be a problem, we can write something using Delphi, Python & Qt4, whatever - it's the Ubuntu side of it I'm stuck with. Out of sight/view, could I have a Windows program open a terminal across the network and tell Ubuntu to restart? Is this what SSH could be used for (I have never set that kind of thing up). The Windows programming side isn't really an issue, it's just that I'm a total Ubuntu noob and don't know where to start from the platform point of view. The other thing we considered is also having the machine automatically restart itself at a set time each day (obviously out of store hours!). To me, that seems a bit unnecessary (though forcing a restart once a week/month might be worthwhile). Any thoughts or suggestions? Being able to restart the box on demand across the network is my prime requirement.

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• Big Companies Influence Retail in 2010

  - by David Dorf

  From a retail industry perspective, 2010 will go down as the year mobile went mainstream, the economy recovered from the crash, and Facebook surpassed Google as the most influential online property. While the economy certainly had the biggest impact on the retail industry, a few big companies also exerted influence. Here's a rundown and a look back at 2010: Apple -- Steve Jobs and company continued to lead the mobile pack. Consumers are using their iPhones to shop, retailers are using the iPod Touch for mobile checkout, and both are embracing the iPad as the next wave of technology. The Next Technology from Apple Mobile Platforms in Retail Apple Stores, Touch2Systems, and the iPad Google -- Not to be outdone, Google's Android platform grew faster than Apple's, plus they support QRCodes natively and will probably beat Apple to NFC. Google Checkout, Product Search, and Boutiques.com continue to impact the e-commerce scene. Google Leverages Like.com Facebook -- While the movie The Social Network certainly made Facebook a household name, Connect, Places, and seeing the "like" button all over the Web really pushed Facebook everywhere. 2010 set the foundations for f-commerce. Facebook Participatory Promotions Crowd Savers What's the value of a Facebook fan? Step Aside Google Leveraging Social Networks for Retail Social Shopping at Nine West Groupon -- This newcomer executed on a simple concept flawlessly, making them the fasted company to reach $1B in revenue. (See cool chart from Silicon Alley Insider.) Google's offer of $5-6B wasn't enough, so now they are raising an additional $1B in funding, presumably to buy-up all the copycats across the globe. Changing the Way We Shop Amazon -- As if leading the e-commerce charge wasn't enough, Amazon shook things up with their purchase of Woot and release of their Price Checker mobile app. They continue to push boundaries with Kindle, and don't seem worried about the iPad at all. You Can't Win on Price Amazon Looks at Your Social Graph eBay -- Acquiring Skype didn't exactly work out, but eBay's purchase of PayPal and RedLaser are driving the company forward. They are still a major force. Bump the Bill Oracle, SAP, HP, IBM, and Cisco left their marks on the retail industry as well with various acquisitions and CxO shake-ups. We'll just have to wait and see what 2011 brings next.

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• How to move a website and domain name without experiencing downtime for emails or site?

  - by user4842

  Okay, I have a pretty complex problem, so I'll get right to it. I'm a designer who built a new website for my client. Their old site is hosted at GoDaddy, as well as their email. Problem is, the guy who built the original site decided to put the original domain name and hosting under HIS personal GoDaddy account. Well, that turned out to be a bad move for several reasons. Here's how it's all tied together. The original domain name, www.domainoriginal.com, was actually purchased at Network Solutions. The original web designer pointed the nameservers from Network Solutions to his GoDaddy account, where the email and hosting is setup. The new domain name, www.domainnew.com, was purchased under a new and separate GoDaddy account belonging to the company, and the new website was built under a 3rd party platform (Big Commerce). So, the www.domainnew.com is already pointed to the new website using A records at new GoDaddy account. All is fine there. However, they still need www.domainoriginal.com to point to the NEW website as well. (The old one can simply be deleted, it is NOT important). AND, they want to keep their old email addresses intact and working as well, but under the NEW GoDaddy account. Obviously, I have no DNS control at Network Solutions, and I have no idea what kind of control I have at GoDaddy under the old account because the web designer will not let me see inside his account. But, he and GoDaddy both tell me nothing can be done other than to repoint the nameservers to Network Solutions, and then repoint the A record to my new website, www.domainnew.com, and point the MX Records to GoDaddy. I'm told the downtime would be 24-48 hours if I do this. Ideally, we'd like to do a domain name transfer and get www.domainoriginal.com in the new GoDaddy account created by the company. But, I'm told this could take up to 7 days. Does this mean the site and email will be down for 7 days? And any emails sent during this time, would they be lost forever? If I do this, how long could I expect the site and email to go down? And, will the emails be permanently lost? I've gotten different answers from everybody at GoDaddy so I kind of don't trust them anymore... Any help would be greatly appreciated Thanks, Tyson

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• Accessing SQL Server data from iOS apps

  - by RobertChipperfield

  Almost all mobile apps need access to external data to be valuable. With a huge amount of existing business data residing in Microsoft SQL Server databases, and an ever-increasing drive to make more and more available to mobile users, how do you marry the rather separate worlds of Microsoft's SQL Server and Apple's iOS devices? The classic answer: write a web service layer Look at any of the questions on this topic asked in Internet discussion forums, and you'll inevitably see the answer, "just write a web service and use that!". But what does this process gain? For a well-designed database with a solid security model, and business logic in the database, writing a custom web service on top of this just to access some of the data from a different platform seems inefficient and unnecessary. Desktop applications interact with the SQL Server directly - why should mobile apps be any different? The better answer: the iSql SDK Working along the lines of "if you do something more than once, make it shared," we set about coming up with a better solution for the general case. And so the iSql SDK was born: sitting between SQL Server and your iOS apps, it provides the simple API you're used to if you've been developing desktop apps using the Microsoft SQL Native Client. It turns out a web service remained a sensible idea: HTTP is much more suited to the Big Bad Internet than SQL Server's native TDS protocol, removing the need for complex configuration, firewall configuration, and the like. However, rather than writing a web service for every app that needs data access, we made the web service generic, serving only as a proxy between the SQL Server and a client library integrated into the iPhone or iPad app. This client library handles all the network communication, and provides a clean API. OSQL in 25 lines of code As an example of how to use the API, I put together a very simple app that allowed the user to enter one or more SQL statements, and displayed the results in a rather primitively formatted text field. The total amount of Objective-C code responsible for doing the work? About 25 lines. You can see this in action in the demo video. Beta out now - your chance to give us your suggestions! We've released the iSql SDK as a beta on the MobileFoo website: you're welcome to download a copy, have a play in your own apps, and let us know what we've missed using the Feedback button on the site. Software development should be fun and rewarding: no-one wants to spend their time writing boiler-plate code over and over again, so stop writing the same web service code, and start doing exciting things in the new world of mobile data!

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• Lookup Viewer

  - by Geertjan

  The Maven integrated view that I showed yesterday I was able to create because I happened to know that an implementation of SubprojectProvider and LogicalViewProvider are in the Lookup of Maven projects. With that knowledge, I was able to use and even delegate to those implementations. But what if you don't know that those implementations are in the Lookup of the Project object? In the case of the Maven Project implementation, you could look in the source code of the Maven Project implementation, at the "getLookup" method. However, any other module could be putting its own objects into that Lookup, dynamically, i.e., at runtime. So there's no way of knowing what's in the Lookup of any Project object or any other object with a Lookup. But now imagine that you have a Lookup Viewer, as a tool during development, which you would exclude when distributing the application. Whenever new objects are found in the Lookup, the viewer displays them. You could install the Lookup Viewer into NetBeans IDE, or any other NetBeans Platform application, and then get a quick impression of what's actually in the Lookup when you select a different item in the application during development. Here it is (though I vaguely remember someone else writing something similar): Above, a Maven Project is selected. The Lookup Window shows that, among many other classes, an implementation of SubprojectProvider and LogicalViewProvider are found in the Lookup when the Maven Project is selected. If an item in the Lookup Window has its own Lookup, the content of that Lookup is displayed as child nodes of the Lookup, etc, i.e., you can explore all the way down the Lookup of each item found within objects found within the current selection. (What's especially fun is seeing the SaveCookieImpl being added and removed from the Lookup Window when you make/save a change in a document.) Another example is below, showing the Lookup Window installed in a custom application created during a course at MIT in Boston: A small trick I had to apply is that I always show the previous Lookup, since the current Lookup, when you select one of the Nodes in the Lookup Window, would be the Lookup of the Lookup Window itself! If anyone is interested in this, I can publish the NetBeans module providing the above window to the NetBeans update center. 

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• On the art of self-promotion

  - by Tony Davis

  I attended Brent Ozar's Building the Fastest SQL Servers session at Tech Ed last week, and found myself engulfed in a 'perfect storm' of excellent technical and presentational skills coupled with an astute awareness of the value of promoting one's work. I spend a lot of time at such events talking to developers and DBAs about the value of blogging and writing articles, and my impression is that some could benefit from a touch less modesty and a little more self-promotion. I sense a reticence in many would-be writers. Is what I have to say important enough? Haven't far more qualified and established commentators, MVPs and so on, already said it? While it's a good idea to pick reasonably fresh and interesting topics, it's more important not to let such fears lead to writer's block. In the eyes of any future employer, your published writing is an extension of your resume. They will not care that a certain MVP knows how to solve problem x, but they will be very interested to see that you have tackled that same problem, and solved it in your own way, and described the process in your own voice. In your current job, your writing is one of the ways you can express to your peers, and to the organization as a whole, the value of what you contribute. Many Developers and DBAs seem to rely on the idea that their work will speak for itself, and that their skill shines out from it. Unfortunately, this isn't always true. Many Development DBAs, for example, will be painfully aware of the massive effort involved in tuning and adding resilience to rapidly developed applications. However, others in the organization who are unaware of what's involved in getting an application that is 'done' ready for production may dismiss such efforts as fussiness or conservatism. At the dark end of the development cycle, chickens come home to roost, but their droppings tend to land on those trying to clear up the mess. My advice is this: next time you fix a bug or improve the resilience or performance of a database or application, make sure that you use team meetings, informal discussions and so on to ensure that people understand what the problem was and what you had to do to fix it. Use your blog to describe, generally, the process you adopted, the resources you used and the insights that came from your work. Encourage your colleagues to do the same. By spreading the art of self-promotion to everyone involved in an IT project, we get a better idea of the extent of the work and the value of the contribution of all the team members. As always, we'd love to hear what you think. This very week, Simple-talk launches its new blogging platform. If any of this has moved you to 'throw your hat into the ring', drop us a mail at [email protected]. Cheers, Tony.

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• Let your Signature Experience drive IT-decision making

  - by Tania Le Voi

  Today’s CIO job description:  ‘’Align IT infrastructure and solutions with business goals and objectives ; AND while doing so reduce costs; BUT ALSO, be innovative, ensure the architectures are adaptable and agile as we need to act today on the changes that we may request tomorrow.”   Sound like an unachievable request? The fact is, reality dictates that CIO’s are put under this type of pressure to deliver more with less. In a past career phase I spent a few years as an IT Relationship Manager for a large Insurance company. This is a role that we see all too infrequently in many of our customers, and it’s a shame.  The purpose of this role was to build a bridge, a relationship between IT and the business. Key to achieving that goal was to ensure the same language was being spoken and more importantly that objectives were commonly understood - hence service and projects were delivered to time, to budget and actually solved the business problems. In reality IT and the business are already married, but the relationship is most often defined as ‘supplier’ of IT rather than a ‘trusted partner’. To deliver business value they need to understand how to work together effectively to attain this next level of partnership. The Business cannot compete if they do not get a new product to market ahead of the competition, or for example act in a timely manner to address a new industry problem such as a legislative change. An even better example is when the Application or Service fails and the Business takes a hit by bad publicity, being trending topics on social media and losing direct revenue from online channels. For this reason alone Business and IT need the alignment of their priorities and deliverables now more than ever! Take a look at Forrester’s recent study that found ‘many IT respondents considering themselves to be trusted partners of the business but their efforts are impaired by the inadequacy of tools and organizations’.  IT Meet the Business; Business Meet IT So what is going on? We talk about aligning the business with IT but the reality is it’s difficult to do. Like any relationship each side has different goals and needs and language can be a barrier; business vs. technology jargon! What if we could translate the needs of both sides into actionable information, backed by data both sides understand, presented in a meaningful way?  Well now we can with the Business-Driven Application Management capabilities in Oracle Enterprise Manager 12cR2! Enterprise Manager’s Business-Driven Application Management capabilities provide the information that IT needs to understand the impact of its decisions on business criteria.  No longer does IT need to be focused solely on speeds and feeds, performance and throughput – now IT can understand IT’s impact on business KPIs like inventory turns, order-to-cash cycle, pipeline-to-forecast, and similar.  Similarly, now the line of business can understand which IT services are most critical for the KPIs they care about. There are a good deal of resources on Oracle Technology Network that describe the functionality of these products, so I won’t’ rehash them here.  What I want to talk about is what you do with these products. What’s next after we meet? Where do you start? Step 1:  Identify the Signature Experience. This is THE business process (or set of processes) that is core to the business, the one that drives the economic engine, the process that a customer recognises the company brand for, reputation, the customer experience, the process that a CEO would state as his number one priority. The crème de la crème of your business! Once you have nailed this it gets easy as Enterprise Manager 12c makes it easy. Step 2:  Map the Signature Experience to underlying IT.  Taking the signature experience, map out the touch points of the components that play a part in ensuring this business transaction is successful end to end, think of it like mapping out a critical path; the applications, middleware, databases and hardware. Use the wealth of Enterprise Manager features such as Systems, Services, Business Application Targets and Business Transaction Management (BTM) to assist you. Adding Real User Experience Insight (RUEI) into the mix will make the end to end customer satisfaction story transparent. Work with the business and define meaningful key performance indicators (KPI’s) and thresholds to enable you to report and action upon. Step 3:  Observe the data over time.  You now have meaningful insight into every step enabling your signature experience and you understand the implication of that experience on your underlying IT.  Watch if for a few months, see what happens and reconvene with your business stakeholders and set clear and measurable targets which can re-define service levels.  Step 4:  Change the information about which you and the business communicate.  It’s amazing what happens when you and the business speak the same language.  You’ll be able to make more informed business and IT decisions. From here IT can identify where/how budget is spent whether on the level of support, performance, capacity, HA, DR, certification etc. IT SLA’s no longer need be focused on metrics such as %availability but structured around business process requirements. The power of this way of thinking doesn’t end here. IT staff get to see and understand how their own role contributes to the business making them accountable for the business service. Take a step further and appraise your staff on the business competencies that are linked to the service availability. For the business, the language barrier is removed by producing targeted reports on the signature experience core to the business and therefore key to the CEO. Chargeback or show back becomes easier to justify as the ‘cost of day per outage’ can be more easily calculated; the business will be able to translate the cost to the business to the cost/value of the underlying IT that supports it. Used this way, Oracle Enterprise Manager 12c is a key enabler to a harmonious relationship between the end customer the business and IT to deliver ultimate service and satisfaction. Just engage with the business upfront, make the signature experience visible and let Enterprise Manager 12c do the rest. In the next blog entry we will cover some of the Enterprise Manager features mentioned to enable you to implement this new way of working.  

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• ArchBeat Link-o-Rama for 2012-10-12

  - by Bob Rhubart

  This is your brain on IT architecture. Oracle Technology Network Architect Day in Los Angeles, Oct 25 This is your brain on IT architecture. Stuff your cranium with architecture by attending Oracle Technology Network Architect Day in Los Angeles, October 25, 2012, at the Sofitel Los Angeles, 8555 Beverly Boulevard, Los Angeles, CA 90048. Technical sessions, panel Q&A, and peer roundtables--plus a free lunch. Register now. WebCenter Sites Gadget Development Concepts Quickstart | John Brunswick What are Gadgets? "At their most basic level they can be thought of as lightweight portlets that run largely on the client side of an architecture," says John Brunswick. "Gadgets provide a cross-platform container to run reusable UI modules that generally expose dynamic information to an end user, allowing for some level of end user customization." ORCLville: OOW 2012 - A Not So Brief Recap Oracle ACE Director Floyd Teter, an Applications & Apps Technology specialists, shares his personal, frank, and and extensive recap or Oracle OpenWorld 2012. Fusion Applications Technical Tips | Naveen Nahata "Setting memory parameters for Admin and Managed servers of various domains in Fusion Applications can be, let us say, a little daunting," says Oracle Fusion Middleware A-Team member Naveen Nahata. "While all this may look complicated and intimidating, it is actually relatively simple once you understand how it all works." Following the Thread in OSB | Antony Reynolds Antony Reynolds recently led an Oracle Service Bus POC in which his team needed to get high throughput from an OSB pipeline. "Imagine our surprise when, on stressing the system, we saw it lock up, with large numbers of blocked threads." He shares the details of the problem and the solution in this extensive technical post. ExaLogic Hackers Night - November 19th Nürnberg Germany | WebLogic Partner Community EMEA Want to get your hands on Oracle Exalogic? Make your way to Nürnberg, Germany for this Exalogic Hacker's Night on November 19, 2012. Experts will be on hand to help you test your ideas. (The blog post is in English, but the event registration page is in German.) Thought for the Day "A foolish consistency is the hobgoblin of little minds…" — Ralph Waldo Emerson (May 25, 1803 – April 27, 1882) Source: SoftwareQuotes.com

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• Releasing the new Sample Browser Phone app

  - by Jialiang

  Originally posted on: http://geekswithblogs.net/Jialiang/archive/2014/06/05/releasing-the-new-sample-browser-phone-app.aspx Starting its journey in 2010, Sample Browser is achieving its tetralogy by releasing a Windows Phone version Sample Browser today. The new Windows Phone app is the fourth milestone of Sample Browser since we released the desktop version and the Visual Studio version in 2012 and the Windows Store version in 2013. This time, by providing a sample browser designed for a ‘walking’ platform in response to MVPs’ suggestions during last year’s MVP Global Summit, we are literally putting a world of code samples "at developers’ fingertips”. If you like to have a code gallery of over 7000 quality code samples in your pocket, then click here to download our Windows Phone Sample Browser and start a fantastic mobile experience. With Windows Phone version Sample Browser and the Internet, you can search for code samples on MSDN at anytime and anywhere you want, 24/7 and–even to bed. You can also check code sample details and share them with your friends. Compared to the other 3 pieces in the tetralogy (desktop version, Visual Studio version, and the Windows Store version), the Windows Phone version Sample Browser sells itself for convenience and instant connectivity. For those who need to reach code samples under mobile circumstances where no PCs is available, Windows Phone version Sample Browser will definitely be the right service you are seeking for. Aside from sharing samples via emails as the other 3 do, the Windows Phone version Sample Browser also allows you to share the sample via SMS and Near Field Communication (NFC).   What's Next Currently, the Windows Phone Sample Browser only supports online MSDN code searching, but we already plan to upgrade Sample Browser to allow users to do ‘Bing code search’, and add and manage their private code snippets.  We will also upgrade the app to universal app. Universal App is a new concept brought up in the Microsoft Build Developer Conference 2014. It is a new development model that allows for a single app to be deployed across multiple Windows devices such as Windows Phone, Windows 8.1, and XBox. Therefore, once we finish upgrading Sample Browser to a universal app, you can synchronize your own code snippets across different devices; You can also mark a code sample as favorite on your Windows Phone and continue to study the sample when you are on your desktop. By then, sharing data between platforms will be a piece of cake. Also, the user experience of Sample Browser on different platforms will be more consistent.  The best is yet to come!   We sincerely suggest you give Sample Browser a try (click here to download). If you love what you see in Sample Browser, please recommend it to your friends and colleagues. If you encounter any problems or have any suggestions for us, please contact us at [email protected]. Your precious opinions and comments are more than welcome.

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• Help with Strategy-game AI

  - by f20k

  Hi, I am developing a strategy-game AI (think: Final Fantasy Tactics), and I am having trouble coming up for the design of the AI. My main problem is determining which is the optimal thing for it to do. First let me describe the priority of what action I would like the AI to take: Kill nearest player unit Fulfill primary directive (kill all player units, kill target unit, survive for x turns) Heal ally unit / cast buffer Now the AI can do the following in its turn: Move - {Attack / Ability / Item} (either attack or ability or item) {Attack / Ability / Item} - Move Move closer (if targets not in range) {Attack / Ability / Item} (if move not available) Notes Abilities have various ranges / effects / costs / effects. Each ai unit has maybe 5-10 abilities to choose from. The AI will prioritize killing over safety unless its directive is to survive for x turns. It also doesn't care about ability cost much. While a player may want to save a big spell for later, the AI will most likely use it asap. Movement is on a (hex) grid num of player units: 3-6 num of ai units: 3-7 or more. Probably max 10. AI and player take turns controlling ONE unit, instead of all at the same time. Platform is Android (if program doesnt respond after some time, there will be a popup saying to Force Quit or Wait - which looks really bad!). Now comes the questions: The best ability to use would obviously be the one that hits the most targets for the most damage. But since each ability has different ranges, I won't know if they are in range without exploring each possible place I can move to. One solution would be to go through each possible places to move to, determine the optimal attack at that location - which gives me a list of optimal moves for each location. Then choose the optimal out of the list and execute it. But this will take a lot of CPU time. Is there a better solution? My current idea is to move as close as possible towards the closest, largest group of people, and determine the optimal attack/ability from there. I think this would be a lot less work for the CPU and still allow for wide-range attacks. Its sub-optimal but the AI will still seem 'smart'. Other notes/questions: Am I over-thinking/over-complicating it? Better solution? I am open to all sorts of suggestions I have taken a look at the spell-casting question, but it doesn't take into account the movement - so perhaps use that algo for each possible move location? The top answer mentioned it wasn't great for area-of-effect and group fights - so maybe requires more tweaking? Please, if you mention a graph/tree, let me know basically how to use it. E.g. Node means ability, level corresponds to damage, then search for the deepest node.

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• Software engineering project idea feedback [on hold]

  - by Chris Sewell

  I'm a third year student currently undergoing my project/dissertation section of my degree. I have drafted a proposal for my final year project and would appreciate any feedback. The feedback can be anything constructive either specific to this proposal, the area that I will be working and researching in or my ideas. I will accept all input. Aims My aim is to attempt a proof of concept and prototype a runtime-as-a-service (RaaS). This cloud based runtime will allow clients to dynamically offload tasks or create cloud applications. Currently software-as-a-service (SaaS) cloud applications are purpose built and have a predefined scope in which they can assist or serve the client; this scope cannot be changed without physical alteration to the client and server software. With RaaS the client potentially could define any task it wanted at any time depending on its environment variables, the client and server would then communicate parameters and returns for that task. For the client to utilize a RaaS it must be able to conceive and then define a task using an appropriate XML vocabulary. As the scope of the cloud solution is defined by the client at its runtime, the cloud solution only has to exist for as long as the client requires it to as opposed to a client using a dedicated service. Deliverables The crux of the project will require an XML vocabulary in which the client and server will communicate. I’ll prototype the server application that will dynamically create and manage cloud solutions. The solution will be coded using an interpreted language, such as python or javascript, which can evaluate expressions in runtime or a language that can dynamically compile such as C# or Java. As a further proof of concept I will also produce a mock client that offloads tasks to the server. The report will attempt to explain the different flavours of cloud computing solutions including infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS) and SaaS including real world examples and where the use of a RaaS could have improved the overall example solution. Disclaimer: I'm not requesting stakeholders in my project nor am I delegating work. Any materials other than feedback, advice or directions will not be utilized.

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• Oracle BPM and Open Data integration development

  - by drrwebber

  Rapidly developing Oracle BPM application solutions with data source integration previously required significant Java and JDeveloper skills. Now using open source tools for open data development significantly reduces the coding needed.  Key tasks can be performed with visual drag and drop designing combined with menu selections entry and automatic form generation directly from XSD schema definitions. The architecture used is extremely lightweight, portable, open platform and scalable allowing integration with a variety of Oracle and non-Oracle data sources and systems. Two videos available on YouTube walk through the process at both an introductory conceptual level and then a deep dive into the programming needed using JDeveloper, Oracle BPM composer and Oracle WLS (WebLogic Server) along with the CAM editor and Open-XDX open source tools. Also available are coding samples and resources from the GitHub project page, along with working online demonstration resources on the VerifyXML site. Combining Oracle BPM with these open source tools provides a comprehensive simple and elegant solution set. Development times are slashed and rapid prototyping is enabled. Also existing data sources can be integrated using open data formats with either XML or JSON along with CRUD accessing via the Open-XDX Java component. The Open-XDX tool is a code-free approach where data mapping is configured as templates using visual drag and drop in the CAM Editor open source tool.  XML or JSON is then automatically generated or processed (output or input) and appropriate SQL statements created to support the data accessing.   Also included is the ability to integrate with fillable PDF forms via the XML templates and the Java PDF form filling library.  Again minimal Java coding is needed to associate the XML source content with the PDF named fields.  The Oracle BPM forms can be automatically generated from XSD schema definitions that are built from the data mapping templates.  This dramatically simplifies development work as all the integration artifacts needed are created by the open source editor toolset. The developer level video is designed as a tutorial with segments, hands-on demonstrations and reviews.  This allows developers to learn the techniques and approaches used in incremental steps. The intended audience ranges from data analysts to developers and assumes only entry level Java skills and knowledge.  Most actions are menu driven while Java coding is limited to simply configuring values and parameters along with performing builds and deployments from JDeveloper and Oracle WLS.   Additional existing Oracle online training resources can be referenced on Oracle BPM and WLS that cover other normal delivery aspects such as user management and application deployment.

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• Segmentation and Targeting: Your Tools for Personalizing the Online Customer Experience

  - by Christie Flanagan

  In order to deliver the kind of personalized and engaging online experiences that customers expect today, look to segmentation and targeting.  Segmentation is the practice of dividing your site visitors into distinct groups based on shared characteristics or behavior – for example, a segment may consist of site visitors who have visited pages related to certain product type, or they may consist of visitors within the same age group or geographic area.  The idea is that those within a segment are more likely to have common needs, problems or interests that can be served by your business. Targeting is the process by which the most relevant content, whether an article promotion or other piece of content, is delivered to your visitors based on their segment membership. Segmentation and targeting are used to drive greater engagement on your web presence by delivering content to your site visitors that is tailored to their interests, behavior or other attributes.  You may have a number of different goals for your segmentation and targeting efforts: Up-sell or cross-sell to your customers Conduct A/B testing on your offers and creative Offer discounts, promotions or other incentives for the time and duration that you specify Make is easier to find relevant information about products and services Create premium content model There are two different approaches you can take toward segmentation and targeting for you online customer experience initiatives. The first is more of a manual process, in which marketers manage the process of determining which segments to create and which content to target to those segments. The benefit of this approach is that it gives marketers a high level of control over the whole process which works well when you have a thorough understanding of your segments and which content is most likely to serve their needs.  Tools for marketer managed segmentation and targeting are often built right in to your WEM platform, as they are with Oracle WebCenter Sites. The downside is that the more segments and content that you have, the more time consuming and complicated in can be to manage manually.The second approach relies on predictive intelligence to automate the segmentation and targeting process.  This allows optimization of the process to occur in real time. This approach helps reduce the burden of manual segmentation and targeting and can result in new insights into segments that you may never have thought of on your own.  It also provides you with the capability to quickly test new offers and promotions on your site.  Predictive segmentation and targeting can be achieved by using Oracle WebCenter Sites and Oracle Real-Time Decisions together. *****Get a taste for how Oracle WebCenter Sites and Oracle Real-Time Decisions combine to deliver powerful capabilities for predictive segmentation and targeting by watching this on demand webcast introducing Oracle WebCenter Sites 11g or by reading IDC’s take on the latest release of Oracle’s web experience management solution.  Be sure to return to the Oracle WebCenter blog on Thursday for a closer look at how to optimize the online customer experience using these two products together.

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• Your Cinnamon Roll & Morning Coffee: Powered by Oracle Enterprise Manager

  - by Ruma Sanyal

  1024x768 Truth be told, as I was getting my morning coffee today, I was pondering the recent election results more than Oracle [there, I said it]. But then an email from Glen Hawkins from the Enterprise Management team hit my Inbox and I started viewing this video. It was about the world’s largest convenience store chain, 7-Eleven, focusing on creating the best Digital Guest Experience (DGE) for their customers. Turns out that Oracle Enterprise Manager (OEM) powers 7-Eleven’s DGE Middleware Platform as a Service solution that consists of Oracle SOA Suite, Exalogic, and Exadata. “We need to present a consistent view of 7-Eleven across all our endpoints: 10,000 stores & various digital entities like our websites and apps”, said Ronald Clanton, the DGE Program Director for 7-Eleven. As 7-Eleven was rolling out a loyalty program with mobile support across multiple geos, it had many complex business & technical requirements, including supporting a wide variety of different apps, 10M guests in NA alone, ability to support high speed transactions, and very aggressive timelines. A key requirement was shortening the cycle for provisioning new environments. Whereas with other vendors this would take a few weeks, Oracle consulting showed them how with OEM provisioning new environments would take half a day, which was quite impressive. 7-Eleven has started to roll out this new program and are delighted to report that some provisioning cycles are as low as 10 minutes which includes provisioning the full Oracle SOA suite, Exalogic and more. They are delighted with OEM’s reporting capabilities and customization thereof. Watch the video to see for yourself. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• Good, simple reasons for having multiple environments

  - by smp7d

  Throughout my career I had worked at companies that had a collection of different environments for different purposes. We always had more or less our desktop environment, a test environment, a QA environment, a staging environment and a production environment. This went for both servers/applications and any data sources we were using. When I started at my current company I found that 90% of the apps were either developed on a desktop environment against production data sources or developed directly on the production server depending on the platform. I wasn't fazed because I was hired in part to make changes to improve the way the development team functioned, which was clear from my interview process. We slowly started to turn the philosophy and pretty soon, most of the apps could be run in either a desktop, test or production environment. Not too long after that staging came around as well. Now most of our developers see the benefit of this methodology and defend it vigilantly. However, we have a number of legacy apps that never got migrated. We also have a number of legacy programmers who think of this as a waste of time. Unfortunately, we got lip service but never full buy-in from management. We got what we thought was a commitment to invest substantially in this about a year ago, but nothing materialized despite the considerable planning that we put into it. Now we are finding that we need more and more environments. We need help from the server/network administration teams for setup and we need participation from the business stakeholders to support the release cycle. We are at a place now where a project can function what I consider "normally" only if you have the right people on the project and the time to set up the proper environments. I'd love to present a complete argument, but management really has no time and interest in hearing me out until there is a critical issue. I can't really articulate the benefits simply as it always just seemed second nature to me. I was wondering if there are any good, simple, irrefutable reasons for the separation of environments that would get managers with no development experience to get behind this idea. Are there any good resources/literature on the topic?

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• SOA Implementation Challenges

  Why do companies think that if they put up a web service that they are doing Service-Oriented Architecture (SOA)? Unfortunately, the IT and business world love to run on the latest hype or buzz words of which very few even understand the meaning. One of the largest issues companies have today as they consider going down the path of SOA, is the lack of knowledge regarding the architectural style and the over usage of the term SOA. So how do we solve this issue?I am sure most of you are thinking by now that you know what SOA is because you developed a few web services.  Isn’t that SOA, right? No, that is not SOA, but instead Just Another Web Service (JAWS). For us to better understand what SOA is let’s look at a few definitions.Douglas K. Bary defines service-oriented architecture as a collection of services. These services are enabled to communicate with each other in order to pass data or coordinating some activity with other services.If you look at this definition closely you will notice that Bary states that services communicate with each other. Let us compare this statement with my first statement regarding companies that claim to be doing SOA when they have just a collection of web services. In order for these web services to for an SOA application they need to be interdependent on one another forming some sort of architectural hierarchy. Just because a company has a few web services does not mean that they are all interconnected.SearchSOA from TechTarget.com states that SOA defines how two computing entities work collectively to enable one entity to perform a unit of work on behalf of another. Once again, just because a company has a few web services does not guarantee that they are even working together let alone if they are performing work for each other.SearchSOA also points out service interactions should be self-contained and loosely-coupled so that all interactions operate independent of each other.Of all the definitions regarding SOA Thomas Erl’s seems to shed the most light on this concept. He states that “SOA establishes an architectural model that aims to enhance the efficiency, agility, and productivity of an enterprise by positioning services as the primary means through which solution logic is represented in support of the realization of the strategic goals associated with service-oriented computing.” (Erl, 2011) Once again this definition proves that a collection of web services does not mean that a company is doing SOA. However, it does mean that a company has a collection of web services, and that is it.In order for a company to start to go down the path of SOA, they must take  a hard look at their existing business process while abstracting away any technology so that they can define what is they really want to accomplish. Once a company has done this, they can begin to factor out common sub business process like credit card process, user authentication or system notifications in to small components that can be built independent of each other and then reassembled to form new and dynamic services that are loosely coupled and agile in that they can change as a business grows.Another key pitfall of companies doing SOA is the fact that they let vendors drive their architecture. Why do companies do this? Vendors’ do not hold your company’s success as their top priority; in fact they hold their own success as their top priority by selling you as much stuff as you are willing to buy. In my experience companies tend to strive for the maximum amount of benefits with a minimal amount of cost. Does anyone else see any conflicts between this and the driving force behind vendors.Mike Kavis recommends in an article written in CIO.com that companies need to figure out what they need before they talk to a vendor or at least have some idea of what they need. It is important to thoroughly evaluate each vendor and watch them perform a live demo of their system so that you as the company fully understand what kind of product or service the vendor is actually offering. In addition, do research on each vendor that you are considering, check out blog posts, online reviews, and any information you can find on the vendor through various search engines.Finally he recommends companies to verify any recommendations supplied by a vendor. From personal experience this is very important. I can remember when the company I worked for purchased a $200,000 add-on to their phone system that never actually worked as it was intended. In fact, just after my departure from the company started the process of attempting to get their money back from the vendor. This potentially could have been avoided if the company had done the research before selecting this vendor to ensure that their product and vendor would live up to their claims. I know that some SOA vendor offer free training regarding SOA because they know that there are a lot of misconceptions about the topic. Superficially this is a great thing for companies to take part in especially if the company is starting to implement SOA architecture and are still unsure about some topics or are looking for some guidance regarding the topic. However beware that some companies will focus on their product line only regarding the training. As an example, InfoWorld.com claims that companies providing deep seminars disguised as training, focusing more about ESBs and SOA governance technology, and less on how to approach and solve the architectural issues of the attendees.In short, it is important to remember that we as software professionals are responsible for guiding a business’s technology sections should be well informed and fully understand any new concepts that may be considered for implementation. As I have demonstrated already a company that has a few web services does not mean that they are doing SOA.  Additionally, we must not let the new buzz word of the day drive our technology, but instead our technology decisions should be driven from research and proven experience. Finally, it is important to rely on vendors when necessary, however, always take what they say with a grain of salt while cross checking any claims that they may make because we have to live with the aftermath of a system after the vendors are gone.   References: Barry, D. K. (2011). Service-oriented architecture (SOA) definition. Retrieved 12 12, 2011, from Service-Architecture.com: http://www.service-architecture.com/web-services/articles/service-oriented_architecture_soa_definition.html Connell, B. (2003, 9). service-oriented architecture (SOA). Retrieved 12 12, 2011, from SearchSOA: http://searchsoa.techtarget.com/definition/service-oriented-architecture Erl, T. (2011, 12 12). Service-Oriented Architecture. Retrieved 12 12, 2011, from WhatIsSOA: http://www.whatissoa.com/p10.php InfoWorld. (2008, 6 1). Should you get your SOA knowledge from SOA vendors? . Retrieved 12 12, 2011, from InfoWorld.com: http://www.infoworld.com/d/architecture/should-you-get-your-soa-knowledge-soa-vendors-453 Kavis, M. (2008, 6 18). Top 10 Reasons Why People are Making SOA Fail. Retrieved 12 13, 2011, from CIO.com: http://www.cio.com/article/438413/Top_10_Reasons_Why_People_are_Making_SOA_Fail?page=5&taxonomyId=3016  

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• The Minimalist's Approach to Content Governance

  - by Kellsey Ruppel

  This week on the blog, we want to focus on the content lifecylce and how important it is to have the tools in place to be able to properly manage all te phases of the content lifecylce. John Brunswick has some great advice when it comes to this topic, so expect to hear a lot from him this week! Originally posted by John Brunswick. Let's be honest - content governance is far from an exciting topic. BUT the potential of a very small intranet team creating and maintaining a platform that provides an organization with relevant, high value information, helping workers to get their jobs done with greater accuracy and in less time is exciting. It is easy to quickly start producing content, but the challenge is ensuring that the environment is easy to navigate and use on the third week and during the third year.   What can be done to bridge this gap? Over the next few blog entries let's take a pragmatic, minimalistic view of a process that can help any team manage a wealth of unstructured information. Based on an earlier article that I wrote around Portal Governance, I am going to focus on using technology as much as possible to support the governance of content with minimal involvement from users. The only certainty about content production is that business users are not fans of maintaining content. Maintenance is overhead and is a long-term investment thats value will possibly not be realized under the current content creator's watch. To add context to how we will use technical tools in this process, each post will highlight one section of the content lifecycle process as outlined below Content Lifecycle Stages 1. Request - Understand the education, purpose, resource and success criteria for content 2. Create - Determine access and workflow for content 3. Manage - Understand ownership and review cycles 4. Retire - Act on thresholds established during the request stage Within each state we will also elaborate as to 1. Why - why would we entertain doing this? 2. How - the steps that are needed to make it happen 3. Impact - what is the net benefit or loss based on the process Over the course of this week, we will dive deep into the stages and the minimal amount of time, effort and process within each to make some meaningful gains in the improvement of user experience and productivity in their search for information. It might be a stretch to say that we can make content governance exciting, but hopefully it can end up being painless and paying dividends. And if you'd like to hear first hand from a customer that is managing their content lifecycle with Oracle WebCenter, be sure to join us on Wednesday for this webcast "ResCare Solves Content Lifecycle Challenges with Oracle WebCenter"!

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• Announcing the Next AppAdvantage IT Leader Documentary

  - by Tanu Sood

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Close on the heels of the very successful launch of Oracle BPM 12c, we are so excited to be announcing the next video in the Oracle AppAdvantage IT Leaders Series. As you know, the Oracle AppAdvantage IT Leaders Series profiles a successful executive in an industry leading organization that has embarked on a business transformation or platform modernization journey by taking full advantage of the Oracle AppAdvantage pace layered architecture. Tune in on Tuesday, September 9th at 10 am Pacific/1 pm Eastern to catch our IT executive, Regis Louis in an in-depth conversation with IT executives from Siram S.p.a., a major energy services management company in Italy. The documentary will explore how the company is doing process orchestration and business process management to build inter-department collaboration, maintain data integrity and offer complete transparency throughout their Request for Proposal (RFP) process. Oracle’s technology expert will then do a comprehensive walk-through of Siram’s IT model, the various components and how Oracle Fusion Middleware technologies are enabling their Oracle E-Business Suite processes. Experts will be at hand to answer your questions live. Check out this live documentary webcast and find out how organizations like yours are building business agility leveraging existing investments in Oracle Applications. Register today. And if you are on twitter, send your questions to @OracleMiddle with #ITLeader, #AppAdvantage. We look forward to connecting with you on Tue, Sep 9. Siram Achieves Commercial Efficiency with Improved Business Process Agility Date: Tuesday, September 9, 2014 Time: 10:00 AM PT / 1:00 PM ET /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Anticipating JavaOne 2012 – Number 17!

  - by Janice J. Heiss

  As I write this, JavaOne 2012 (September 30-October 4 in San Francisco, CA) is just over a week away -- the seventeenth JavaOne! I’ll resist the impulse to travel in memory back to the early days of JavaOne. But I will say that JavaOne is a little like your birthday or New Year’s in that it invites reflection, evaluation, and comparison. It’s a time when we take the temperature of Java and assess the world of information technology generally. At JavaOne, insight and information flow amongst Java developers like no other time of the year.This year, the status of Java seems more secure in the eyes of most Java developers who agree that Oracle is doing an acceptable job of stewarding the platform, and while the story is still in progress, few doubt that Oracle is engaging strongly with the Java community and wants to see Java thrive. From my perspective, the biggest news about Java is the growth of some 250 alternative languages for the JVM – from Groovy to Jython to JRuby to Scala to Clojure and on and on – offering both new opportunities and challenges. The JVM has proven itself to be unusually flexible, resulting in an embarrassment of riches in which, more and more, developers are challenged to find ways to optimally mix together several different languages on projects.    To the matter at hand -- I can say with confidence that Oracle is working hard to make each JavaOne better than the last – more interesting, more stimulating, more networking, and more fun! A great deal of thought and attention is being devoted to the task. To free up time for the 475 technical sessions/Birds of feather/Hands-on-Labs slots, the Java Strategy, Partner, and Technical keynotes will be held on Sunday September 30, beginning at 4:00 p.m.   Let’s not forget Java Embedded@JavaOne which is being held Wednesday, Oct. 3rd and Thursday, Oct. 4th at the Hotel Nikko. It will provide business decision makers, technical leaders, and ecosystem partners important information about Java Embedded technologies and new business opportunities.   This year's JavaOne theme is “Make the Future Java”. So come to JavaOne and make your future better by:--Choosing from 475 sessions given by the experts to improve your working knowledge and coding expertise --Networking with fellow developers in both casual and formal settings--Enjoying world-class entertainment--Delighting in one of the world’s great cities (my home town) Hope to see you there! Originally published on blogs.oracle.com/javaone.

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• An Unstoppable Force!

  - by TammyBednar

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Building a high-availability database platform presents unique challenges. Combining servers, storage, networking, OS, firmware, and database is complicated and raises important concerns: Will coordination between multiple SME’s delay deployment? Will it be reliable? Will it scale? Will routine maintenance consume precious IT-staff time? Ultimately, will it work? Enter the Oracle Database Appliance, a complete package of software, server, storage, and networking that’s engineered for simplicity. It saves time and money by simplifying deployment, maintenance, and support of database workloads. Plus, it’s based on Intel Xeon processors to ensure a high level of performance and scalability. Take a look at this video to compare Heather and Ted’s approach to building a server for their Oracle database! http://www.youtube.com/watch?v=os4RDVclWS8 If you missed the “Compare Database Platforms: Build vs. Buy” webcast or want to listen again to find out how Jeff Schulte - Vice President at Yodlee uses Oracle Database Appliance.

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• Merging the Executive Committees

  - by Patrick Curran

  As I explained in this blog last year, we use the Process to change the Process. The first of three planned JSRs to modify the way the JCP operates (JSR 348: Towards a new version of the Java Community Process) completed in October 2011. That JSR focused on changes to make our process more transparent and to enable broader participation. The second JSR was inspired by our conviction that Java is One Platform and by our expectation that Java ME and Java SE will become more aligned over time. In anticipation of this change JSR 355: JCP Executive Committee Merge will merge the two Executive Committees into one. The JSR is going very well. We have reached consensus within the Executive Committees, which serve as the Expert Group for process-change JSRs. How we intend to make the transition to a single EC is explained in the revised versions of the Process and EC Standing Rules documents that are currently posted for Early Draft Review. Our intention is to reduce the total number of EC seats but to keep the same ratio (2:1) of ratified and elected seats. Briefly, the plan will be implemented in two stages. The October 2012 elections will be held as usual, but candidates will be informed that they will serve only a one-year term if elected. The two ECs will be merged immediately after this election; at the same time, Oracle's second permanent seat and one of IBM's two ratified seats will be eliminated. The initial merged EC will therefore have 30 members. In the October 2013 elections we will eliminate three more ratified seats and two elected seats, thereby reducing the size of the combined EC to 25 members (16 ratified seats, 8 elected seats, plus Oracle's permanent seat.) All remaining seats, including those of members who were elected in 2012, will be up for re-election in 2013; that election should be particularly interesting. Starting in 2013 we will change from a three-year to a two-year election cycle (half of all EC members will be up for re-election each year.) We believe that these changes will streamline our operations, and position us for a future in which the distinctions between desktop and mobile devices become increasingly blurred. Please take this opportunity to review and comment on our proposed changes - we appreciate your input. Thank you, and onward to JCP.next.3!

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• Oracle OpenWorld is on the Horizon

  - by Matthew Haavisto

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Oracle OpenWorld 2012 is only a few months away, and we're excited about our slate of sessions and other activities scheduled this year.  PeopleSoft sessions are perennially among the best attended and well-received sessions, and we plan to keep that trend going. We have a full complement of sessions planned, from updates for some of your yearly favorites to lots of completely new topics.  Some of the long-standing favorites include the PeopleSoft Technology Roadmap, PeopleTools Tips and Techniques and a number of candid panel discussions. Coverage of the latest trends include new sessions on PeopleSoft on mobile platforms, PeopleSoft's new user experience and interaction model, advances in reporting and analytics and employing virtualization to reduce costs.  The PeopleTools team is also working closely with Applications groups this year to demonstrate to users how advances in PeopleTools will have a direct and beneficial impact on the latest applications releases.  There are plenty of sessions for developers and administrators as well, from sessions on enhancing, integrating, maintaining, and securing your applications, to tuning for performance.  We'll also update you on the latest platform roadmap. In addition to these conventional sessions, we will of course be manning the demo pods, where you'll be able to see the latest functionality first hand. We plan to engage in lots of direct customer interaction.  One of the highlights each year for our team as well as attendees is the session in which a panel of senior PeopleTools leaders talks candidly and engages in open Q&A with customers about our products.  This is definitely a discussion worth joining in on. Keep your eyes on this blog in the coming weeks for details on many of the sessions we have planned.  We look forward to seeing you at OpenWorld 2012!

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• Best practice for organizing/storing character/monster data in an RPG?

  - by eclecto

  Synopsis: Attempting to build a cross-platform RPG app in Adobe Flash Builder and am trying to figure out the best class hierarchy and the best way to store the static data used to build each of the individual "hero" and "monster" types. My programming experience, particularly in AS3, is embarrassingly small. My ultra-alpha method is to include a "_class" object in the constructor for each instance. The _class, in turn, is a static Object pulled from a class created specifically for that purpose, so things look something like this: // Character.as package { public class Character extends Sprite { public var _strength:int; // etc. public function Character(_class:Object) { _strength = _class._strength; // etc. } } } // MonsterClasses.as package { public final class MonsterClasses extends Object { public static const Monster1:Object={ _strength:50, // etc. } // etc. } } // Some other class in which characters/monsters are created. // Create a new instance of Character var myMonster = new Character(MonsterClasses.Monster1); Another option I've toyed with is the idea of making each character class/monster type its own subclass of Character, but I'm not sure if it would be efficient or even make sense considering that these classes would only be used to store variables and would add no new methods. On the other hand, it would make creating instances as simple as var myMonster = new Monster1; and potentially cut down on the overhead of having to read a class containing the data for, at a conservative preliminary estimate, over 150 monsters just to fish out the one monster I want (assuming, and I really have no idea, that such a thing might cause any kind of slowdown in execution). But long story short, I want a system that's both efficient at compile time and easy to work with during coding. Should I stick with what I've got or try a different method? As a subquestion, I'm also assuming here that the best way to store data that will be bundled with the final game and not read externally is simply to declare everything in AS3. Seems to me that if I used, say, XML or JSON I'd have to use the associated AS3 classes and methods to pull in the data, parse it, and convert it to AS3 object(s) anyway, so it would be inefficient. Right?

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• Criteria for a programming language to be considered "mature"

  - by Giorgio

  I was recently reading an answer to this question, and I was struck by the statement "The language is mature". So I was wondering what we actually mean when we say that "A programming language is mature"? Normally, a programming language is initially developed out of a need, e.g. Try out / implement a new programming paradigm or a new combination of features that cannot be found in existing languages. Try to solve a problem or overcome a limitation of an existing language. Create a language for teaching programming. Create a language that solves a particular class of problems (e.g. concurrency). Create a language and an API for a special application field, e.g. the web (in this case the language might reuse a well-known paradigm, but the whole API must be new). Create a language to push your competitor out of the market (in this case the creator might want the new language to be very similar to an existing one, in order to attract developers to the new programming language and platform). Regardless of what the original motivation and scenario in which a language has been created, eventually some languages are considered mature. In my intuition, this means that the language has achieved (at least one of) its goals, e.g. "We can now use language X as a reliable tool for writing web applications." This is however a bit vague, so I wanted to ask what you consider the most important criteria (if any) that are applied when saying that a language is mature. IMPORTANT NOTE This question is (on purpose) language-agnostic because I am only interested in general criteria. Please write only language-agnostic answers and comments! I am not asking whether any specific "language X is mature" or "which programming languages can be considered mature", or whether "language X is more mature than language Y": please avoid posting any opinions or reference about any specific languages because these are out of the scope of this question. EDIT To make the question more precise, by criteria I mean such things as "tool support", "adoption by the industry", "stability", "rich API", "large user community", "successful application record", "standardization", "clean and uniform semantics", and so on.

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• Are You Meeting Social Customer Service Expectations?

  - by Mike Stiles

  Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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