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• "ODM" - One of the Support team's most valued acronyms

  - by graham.mckendry(at)oracle.com

  If you submit technical service requests (SRs) through the My Oracle Support portal, you may often see the term "ODM" used in updates from our Support team. ODM is an acronym for "Oracle Diagnostic Methodology", which defines a standard problem solving approach that all of Oracle Support uses for every technical SR. ODM provides a number of benefits to the SRs - both for the Support organization and for the customer - including a consistent approach, higher quality, justified solutions, and ultimately faster resolution. Screenshot: Example of an ODM "Issue Clarification" activity in a service request The Oracle Diagnostic Methodology applies to both categories of technical SRs: Consultative (question-answer topics) and Problem-Solution. There are a few KM Notes that describe the steps of ODM, however to keep things simple (and since those KM Notes appear to be a bit outdated), I'll summarize the ODM stages here as follows: Consultative ODM - Three mandatory stages: ODM Question: Clarification of the customer's exact question. ODM Answer: Thorough answer to the customer's question. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. Problem-Solution ODM - Eight mandatory stages: ODM Issue Clarification: Clarification of the reported issue, including the symptoms, the steps to reproduce, and an outline of the business impact ODM Issue Verification: Confirmation of the issue being verified based on proof provided by the customer, such as screenshots, log files, or reproducing the issue during an Oracle Web Conference. ODM Cause Determination: Succinct outline of the root cause of the issue. ODM Cause Justification: Explanation as to why the root cause applies to this particular situation. ODM Proposed Solution(s): Succinct outline of the potential solution(s) to resolve the issue. ODM Proposed Solution(s) Justification: Explanation of why the proposed solution(s) will in fact resolve the issue. ODM Solution Action Plan: Detailed numbered instructions on how to execute the proposed solutions. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. During these stages, you may see other optional ODM-related activities such as "ODM Data Collection", "ODM Action Plan", "ODM Research", and "ODM Test Case". Again, these structured tags help ensure a uniform methodology across your SRs. With this knowledge you should be able to develop better predictability of what's coming next in your SRs, as well as what you can do to help expedite the resolution process.

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• Get Session ID

  - by Derek Dieter

  To get the session ID, simply use the intrinsic variable @@SPID:SELECT @@SPIDThe acronym for SPID means Server Process ID. It is synonymous with session. Related Posts:»SQL Server Kill»Using sp_who2»Blocking Processes (lead blocker)»A Better sp_who2 using DMVs (sp_who3)»Troubleshooting SQL Server Slowness»SQL Server 2008 Minimally Logged Inserts»Insert Results of Stored Procedure Into Table»SQL Server Slow Performance»View Active [...]

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• Can I use wikipedia/commons images to create a logo for my program?

  - by bitmask

  I'm not perfectly clear on the implications of the GFDL for reusing pictures in this manner. Would adding a reference in the git's root folder's README suffice, or would that clutter every use of the logo, as you would have to attribute all original contributors on every single usage (like, e.g. presentations, flyers, websites, ...)? The software itself qualifies as FOSS, although it doesn't have a GNU* license.

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• Intellisense Crashing fix for VS 2010

  In this article, Scott discusses the ways to resolve Intellisense Crashing problem in Visual Studio 2010. He examines the symptoms of the crash and then provides the reasons for the crash to occur including a reference about the upcoming patch which is being released by the product team. At the end of the article, he provides the email id of the contact person to whom you should report crashes.

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• Display system information

  - by Robottinosino

  I would like output akin to that of OSX's system_profiler (https://developer.apple.com/library/mac/#documentation/Darwin/Reference/ManPages/man8/system_profiler.8.html) On Ubuntu, I have to string a few utilities togeter: uname -a, lshw, ifconfig, etc... and then extract the list of installed software packages... Is there a single, simple facade to getting human readable system info from the CLI?

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• What are the alternatives to fixed-price or time-and-materials contracts for software development?

  - by Fortuity

  Where can I learn more about pros/cons of various pricing models for software development? Proponents of agile methodology suggest approaches such as multi-stage contracts, target cost contracts, target schedule contracts, shared benefit contracts, variable scope contracts (http://poppendieck.com/agilecontracts.htm). I'm looking for opinions, experience, case studies or informed discussion of these approaches.

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• What are the alternatives to fixed-price or time-and-materials contracts for software development?

  - by Fortuity

  Where can I learn more about pros/cons of various pricing models for software development? Proponents of agile methodology suggest approaches such as multi-stage contracts, target cost contracts, target schedule contracts, shared benefit contracts, variable scope contracts (http://poppendieck.com/agilecontracts.htm). I'm looking for opinions, experience, case studies or informed discussion of these approaches.

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• Microsoft SQL Database Hosting

  Microsoft SQL Database Hosting is reference to the hosting services that are idyllic and most swell suited for ecommerce websites and business websites requiring high profile databases and storage so... [Author: John Anthony - Computers and Internet - May 18, 2010]

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• New Exadata Customer Cases

  - by Javier Puerta

  New reference stories available for Exadata: Procter & Gamble Completes Point-of-Sale Data Queries up to 30 Times Faster, Reduces IT Costs, and Improves Insight with Engineered Data Warehouse Solution ZLM Verzekeringen Improves Customer Service with Integrated Back-Office Environment on Exadata KyivStar, JSC Reduces Storage Volumes to 15% of Its Legacy Environment and Increases System Productivity by 500% with High-Performance IT Infrastructure GfK Group Retail and Technology ensures Successful Growth with Exadata Consolidation

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• June 2013 release of SSDT contains a minor bug that you should be aware of

  - by jamiet

  I have discovered what seems, to me, like a bug in the June 2013 release of SSDT and given the problems that it created yesterday on my current gig I thought it prudent to write this blog post to inform people of it. I’ve built a very simple SSDT project to reproduce the problem that has just two tables, [Table1] and [Table2], and also a procedure [Procedure1]: The two tables have exactly the same definition, both a have a single column called [Id] of type integer. CREATE TABLE [dbo].[Table1] (     [Id] INT NOT NULL PRIMARY KEY ) My stored procedure simply joins the two together, orders them by the column used in the join predicate, and returns the results: CREATE PROCEDURE [dbo].[Procedure1] AS     SELECT t1.*     FROM    Table1 t1     INNER JOIN Table2 t2         ON    t1.Id = t2.Id     ORDER BY Id Now if I create those three objects manually and then execute the stored procedure, it works fine: So we know that the code works. Unfortunately, SSDT thinks that there is an error here: The text of that error is: Procedure: [dbo].[Procedure1] contains an unresolved reference to an object. Either the object does not exist or the reference is ambiguous because it could refer to any of the following objects: [dbo].[Table1].[Id] or [dbo].[Table2].[Id]. Its complaining that the [Id] field in the ORDER BY clause is ambiguous. Now you may well be thinking at this point “OK, just stick a table alias into the ORDER BY predicate and everything will be fine!” Well that’s true, but there’s a bigger problem here. One of the developers at my current client installed this drop of SSDT and all of a sudden all the builds started failing on his machine – he had errors left right and centre because, as it transpires, we have a fair bit of code that exhibits this scenario.  Worse, previous installations of SSDT do not flag this code as erroneous and therein lies the rub. We immediately had a mass panic where we had to run around the department to our developers (of which there are many) ensuring that none of them should upgrade their SSDT installation if they wanted to carry on being productive for the rest of the day. Also bear in mind that as soon as a new drop of SSDT comes out then the previous version is instantly unavailable so rolling back is going to be impossible unless you have created an administrative install of SSDT for that previous version. Just thought you should know! In the grand schema of things this isn’t a big deal as the bug can be worked around with a simple code modification but forewarned is forearmed so they say! Last thing to say, if you want to know which version of SSDT you are running check my blog post Which version of SSDT Database Projects do I have installed? @Jamiet

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• ASP.NET Web Form Model with Partial Rendering and Events

  This article explains the Event based ASP.NET Web Form programming model for a web application with reference to partial rendering and Ajax asynchronous postback.

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• Java @Contented annotation to help reduce false sharing

  - by Dave

  See this posting by Aleksey Shipilev for details -- @Contended is something we've wanted for a long time. The JVM provides automatic layout and placement of fields. Usually it'll (a) sort fields by descending size to improve footprint, and (b) pack reference fields so the garbage collector can process a contiguous run of reference fields when tracing. @Contended gives the program a way to provide more explicit guidance with respect to concurrency and false sharing. Using this facility we can sequester hot frequently written shared fields away from other mostly read-only or cold fields. The simple rule is that read-sharing is cheap, and write-sharing is very expensive. We can also pack fields together that tend to be written together by the same thread at about the same time. More generally, we're trying to influence relative field placement to minimize coherency misses. Fields that are accessed closely together in time should be placed proximally in space to promote cache locality. That is, temporal locality should condition spatial locality. Fields accessed together in time should be nearby in space. That having been said, we have to be careful to avoid false sharing and excessive invalidation from coherence traffic. As such, we try to cluster or otherwise sequester fields that tend to written at approximately the same time by the same thread onto the same cache line. Note that there's a tension at play: if we try too hard to minimize single-threaded capacity misses then we can end up with excessive coherency misses running in a parallel environment. Theres no single optimal layout for both single-thread and multithreaded environments. And the ideal layout problem itself is NP-hard. Ideally, a JVM would employ hardware monitoring facilities to detect sharing behavior and change the layout on the fly. That's a bit difficult as we don't yet have the right plumbing to provide efficient and expedient information to the JVM. Hint: we need to disintermediate the OS and hypervisor. Another challenge is that raw field offsets are used in the unsafe facility, so we'd need to address that issue, possibly with an extra level of indirection. Finally, I'd like to be able to pack final fields together as well, as those are known to be read-only.

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• Open présente MyJOBOpen, son premier salon virtuel axé sur le recrutement dans le numérique se tiendra du 02 au 08 juin 2014

  Open présente MyJOBOpen, son premier salon virtuel axé sur le recrutement dans le numérique se tiendra du 02 au 08 juin 2014 Open, acteur de référence des Entreprises de Services du Numérique françaises qui revendique plus de 3 000 collaborateurs lance MyJOBbyOpen, son premier salon virtuel axé sur le recrutement dans le numérique. A l'instar d'un salon physique, la plateforme a pour vocation de faire mieux connaître l'entreprise auprès de candidats, mais également de remplir un de ses objectifs...

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• What's the simplest way to create a page with dynamic elements?

  - by ElendilTheTall

  I'm developing a site, part of which lists training courses with dates and prices. Every year the dates and prices change, which would mean loads of manual code editing to update the pages. What I'd like to do is have a database containing the relevant information, which the course pages then reference, so we can just update the database rather than the HTML. My experience lies in static design - so, what is a simple way to achieve this?

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• Why DbContext object shouldn't be referred in Service Layer?

  - by nazmoonnoor

  I've been looking for some implementations of Service Layer and Controller interaction in blogs and in some open source projects. All of them seem to refer DbContext object in repository classes but avoided to use in service classes. Service classes essentially using a IQueryable<T> references of DbSet<T>. I want to know why this practice is good and why DbContext shouldn't have a reference in Service Layer.

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• Unintentional run-in with C# thread concurrency

  - by geekrutherford

  For the first time today we began conducting load testing on a ASP.NET application already in production. Obviously you would normally want to load test prior to releasing to a production environment, but that isn't the point here.   We ran a test which simulated 5 users hitting the application doing the same actions simultaneously. The first few pages visited seemed fine and then things just hung for a while before the test failed. While the test was running I was viewing the performance counters on the server noting that the CPU was consistently pegged at 100% until the testing tool gave up.   Fortunately the application logs all exceptions including those unhandled to the database (thanks to log4net). I checked the log and low and behold the error was:   System.ArgumentException: An item with the same key has already been added. (The rest of the stack trace intentionally omitted)   Since the code was running with debug on the line number where the exception occured was also provided. I began inspecting the code and almost immediately it hit me, the section of code responsible for the exception is trying to initialize a static class. My next question was how is this code being hit multiple times when I have a rudimentary check already in place to prevent this kind of thing (i.e. a check on a public variable of the static class before entering the initializing routine). The answer...the check fails because the value is not set before other threads have already made it through.   Not being one who consistently works with threading I wasn't quite sure how to handle this problem. Fortunately a co-worker recalled having to lock a section of code in the past but couldn't recall exactly how. After a quick search on Google the solution is as follows:   Object objLock = new Object(); lock(objLock) { //logic requiring lock }   The lock statement takes an object and tells the .NET runtime that the current thread has exclusive access while the code within brackets is executing. Once the code completes, the lock is released for another thread to utilize.   In my case, I only need to execute the inner code once to initialize my static class. So within the brackets I have a check on a public variable to prevent it from being initialized again.

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• I need beginner help on loading an image (2D). I have an error

  - by Seth Taddiken

  I keep getting a "NullReferenceExeption was unhandled" with "Object reference not set to an instance of an object." written under it. I have all of the images (png) correct with names and added to references. protected override void LoadContent() { spriteBatch = new SpriteBatch(GraphicsDevice); backGround = Content.Load("Cracked"); player1.playerBlock = Content.Load("square"); player2.playerBlock = Content.Load("square2"); }

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• Managing a Web Portal

  - by A competent translator

  After skimming almost all questions tagged "books" here at Pro Webmasters to find a book on managing web portals I found references to general web mastering. Are there books on managing and curating content of public web portals , i.e. a governmental portal for a given department or agency ? I need a reference on the day-to-day management and best practices of a portal and its content. Also welcomed are references on managing multilingual portals.

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• Use controller in view in MVC

  - by gavri

  I have a problem convincing my team mates why we shouldn't use (directly reference) the controller in the view when developing components in the spirit of MVC. I have invoked decoupling and natural intuition, but still those arguments didn't get through. They say, in their defense, that this is a normal compromise. What arguments are convincing? Or they are right? How can the practice of using the controller in the view could affect a project on the long run?

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• when including a file using php function not work?

  - by John Smiith

  MY PHP FUNCTION IS function functionName() { include($_SERVER['DOCUMENT_ROOT']."/path/file.php"); } Content of File.php is $foo = 'bar'; Calling function (content of file test.php) functionName(); When call function and variable not work echo $foo; <- not works But when adding code below its works (content of file test.php) include($_SERVER['DOCUMENT_ROOT']."/path/file.php"); echo $foo; <- its works

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• SDL - Getting a single keypress event instead of a keystate?

  - by MrKatSwordfish

  Right now I'm working on a simple SDL project, but I've hit an issue when trying to get a single keypress event to skip past a splash screen. Right now, there are 4 start-up splash screens that I would like to be able to skip with a single keypress (of any key). My issue is that, as of now, if I hold down a key, it skips through each splash screen to the very last one immediately. The splash screens are stored as an array of SDL surfaces which are all loaded at the initialization of the state. I have an variable called currentSplashImage that controls which element of the array is being rendered on the screen. I've set it up so that whenever there's a SDL_KEYDOWN event, it triggers a single incrementation of the currentSplashImage variable. So, I'm really not sure why my code isn't working correctly. For some reason, when I hold down a button, it seems to be treating the held button as a new key press event every time it ticks through the code. Does anyone know how I can go about fixing this issue? [Here's a snippet of code that I've been using...] void SplashScreenState::handleEvents() { SDL_PollEvent( &localEvent ); if ( localEvent.type == SDL_KEYDOWN ) { if ( currentSplashImage < 3 && currentSplashImage >= 0) { currentSplashImage++; } } else if ( localEvent.type == SDL_QUIT ) { smgaEngine.setRunning(false); } } I should also mention that the SDL_Event 'localEvent' is part of the GameState parent class, while this event handling code is part of a SplashScreenState subclass. If anyone knows why this is happening, or if there is any way to improve my code, It'd be helpful to me! :D I'm still a very new programmer, trying to learn. UPDATE: I added a std::cout line to that the code runs multiple times with a single KEYDOWN event. I also tried disabling SDL_EnableKeyRepeat, but it didn't fix the issue. void SplashScreenState::handleEvents() { SDL_PollEvent( &localEvent ); if ( localEvent.type == SDL_KEYDOWN ) { if ( currentSplashImage < 3 && currentSplashImage >= 0) { currentSplashImage++; std::cout << "KEYDOWN.."; //<---- test cout line } } else if ( localEvent.type == SDL_QUIT ) { smgaEngine.setRunning(false); } } This prints out "KEYDOWN..KEYDOWN..KEYDOWN.." in the cout stream when a button is held.

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• ubuntu switched back to ubuntu-2d in 12.04

  - by ved2254

  This problem may have been reported earlier but I was unable to find a solution to this. after trying to install Nvidia drivers my Ubuntu session changed to ubuntu-2d and I am unable to restore it to Ubuntu 3d. Which drivers I may need to install/remove to solve this problem? For further reference, heres a pic of how my workspace switcher looks like when changing workspaces. I would like it to be as it was when Ubuntu was first installed.

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• New customer references for Exadata projects

  - by Javier Puerta

  Denver Regional Transportation District (USA)  Exadata, BI Suite EE, Oracle Linux, Oracle ACSDenver Regional Transportation District Deploys Engineered System in One Week for a Four-Fold Reduction in Database Operations and Management Resources Published: August 21, 2012 Balubaid Group (Saudi Arabia) Exadata, SPARC M4000, Solaris, OBIEE 11gBalubaid Group of Companies Reduces Help-Desk Complaints by 75%, Improves Business Continuity and System Response Published August 21, 2012 All customer reference collateral can be found on Oracle.com/customers. Search by content type, product, industry, region, and even keywords.

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• In C and C++, what methods can prevent accidental use of the assignment(=) where equivalence(==) is needed?

  - by DeveloperDon

  In C and C++, it is very easy to write the following code with a serious error. char responseChar = getchar(); int confirmExit = 'y' == tolower(responseChar); if (confirmExit = 1) { exit(0); } The error is that the if statement should have been: if (confirmExit == 1) As coded, it will exit every time, because the assignment of the confirmExit variable occurs, then confirmExit is used as the result of the expression. Are there good ways to prevent this kind of error?

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• ASP.NET Web Form Model with Partial Rendering and Events

  This article explains the Event based ASP.NET Web Form programming model for a web application with reference to partial rendering and AJAX asynchronous postback....Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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