Welcome to the FMW Install and Admin Proactive Team Blog
- by Daniel Mortimer
IntroductionWelcome to the Fusion Middleware Install and Administration Proactive Support blog.  This is our first post, so let's begin by introducing ourselves and our mission. 
  Who We AreWe are a small team of support engineers based in Europe.  Our expertise covers all matters related to the installation and administration of Oracle Application Server 10g, Oracle Fusion Middleware 11g and future versions to come. We particularly focus on core components such as the  
   
    Installers and Configuration Wizards 
    Web Tier ( Oracle HTTP Server ) 
    OPMN 
    Enterprise Manager Console for Application Server 
  as well as general questions / problems relating to patching, maintenance and architecture. 
  Our Mission 
   
    Improve the customer experience 
    Enable customers to avoid / prevent issues when working with our products 
    Enable faster resolution of problems when they occur 
   
  Our Activities 
   
    Enhancement and maintenance of our knowledge base 
     
      In particular, develop and maintain special content such as the Fusion Middleware Information Centers and Lifecycle Support Advisors  
     
    Seek continuous improvement of the product documentation 
    Contribute to the Fusion Middleware Support News 
    Moderation of the "Oracle Application Server" support community 
    Participate in the Support Advisor Webcast program 
    Involved in the Lifecycle of diagnostic tools such as RDA and OCM 
     
      User Acceptance Testing 
      Logging of enhancements and health check ideas 
     
    Provide feedback to product management / development 
     
      Logging of product bugs and enhancements 
      Suggest improvements that could be made to web sites like OTN 
     
    Promote new support documents, tools via channels such as Newsletter and Social Media 
  We hope that this blog will be a two-way communication as we are interested in feedback on what we can improve. Many suggestions we can act on immediately while others may take more time, but all of them will be acknowledged and followed up.Thank you for your time and we look forward to both informing and working with you.Postscript: Many links you will find in our blog entries will require a login to My Oracle Support. For readers who do not have a login, please accept our apologies - when and where possible we will endeavour to ensure the links will supplement rather than replace wording in the blog entries.