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  • Vodacom Call Center Management on the NetBeans Platform

    - by Geertjan
    If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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  • How do I install Ubuntu on a Sony Vaio SVT1311?

    - by Sonny
    I am wondering if I could get assistance of how to install Ubuntu on my Sony Vaio T. SVT131A11L is the hardware configuration code and the model number of the computer is one among the SVT1311 series. I contacted Sony customer service but their answer was to contact a Linux representative. The bugging error with Vaio devices is they are build to run windows and it doesnt come configured with a dual boot option, I am wondering if I could get any assistance of how to solve it, or where I could get related information.

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  • TFS Auto Shelve - New Visual Studio 2010 / TFS 2010 Extension

    - by MikeParks
    We've been working with the Visual Studio 2010 SDK and the TFS 2010 SDK a lot recently to create new Visual Studio Extensions. You can find these extensions in the Visual Studio Gallery. If you're a developer/programmer, you should check it out, they have some pretty cool tools out there. I'd be surprised if you told me you went there and couldn't find any tools that could help you. One of the new extensions Cory and I made is called TFS Auto Shelve. Check out the description and read about it below. If you're interested and you have VS 2010 w/TFS 2010, feel free to try it out and let us know what you think. You can download it here: http://visualstudiogallery.msdn.microsoft.com/en-us/080540cb-e35f-4651-b71c-86c73e4a633d   Here's a description and screenshots of what it does: Automatically shelves the latest version of all pending changes from local TFS workspaces to the TFS Server every "x" number of minutes when solutions are opened.   ·         Purpose o    Created for Team Foundation Server 2010 and Visual Studio 2010 o    This tool is mainly aimed at the Programmer/Developer audience so they can always have the latest copy of their pending changes backed up to the TFS Server while coding ·         Functionality o    Menu options become active and automatic shelving begins when a solution that mapped to a TFS Workspace is opened in Visual Studio o    In Tools > TFS Auto Shelve (Running/NotRunning):  Automatic shelving can be turned on/off o    In Tools > TFS Auto Shelve Now : Shelve all code can be manually triggered o    Each TFS workspace has its own shelveset which is re-used to save the latest version of pending changes o    Shelvesets are named as Base Name + Workspace Name o    Shelveset comment contains item count o    If there are no pending changes, no shelvesets will be created/updated o    If a solution is opened that is not mapped to a TFS Workspace, menu options are disabled since shelving only works for mapped workspaces. ·         Configuration o    In Tools > Options > TFS Auto Shelve Options: Base Name is configurable o    In Tools > Options > TFS Auto Shelve Options: "x" number of minutes is configurable in options ·         Logging o    Custom Visual Studio Activity Logging is implemented. If you run into any errors, please startup Visual Studio with the /log switch, re-create the error, then close Visual Studio. You can browse to “%AppData%\Microsoft\VisualStudio\10.0\ActivityLog.XML” to view the log. Please feel free to inform us of any errors you see and we can work it out via email. ·         Other Helpful Information o    To view shelvesets, open Source Control Explorer, click on File > Source Control > Unshelve Pending Changes o    Workspaces can be modified by opening the Source Control Explorer > Clicking on Workspaces drop down > Click Workspaces… > Click Add / Edit / Removed   Thanks! - Mike

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  • Keeping track of File System Utilization in Ops Center 12c

    - by S Stelting
    Enterprise Manager Ops Center 12c provides significant monitoring capabilities, combined with very flexible incident management. These capabilities even extend to monitoring the file systems associated with Solaris or Linux assets. Depending on your needs you can monitor and manage incidents, or you can fine tune alert monitoring rules to specific file systems. This article will show you how to use Ops Center 12c to Track file system utilization Adjust file system monitoring rules Disable file system rules Create custom monitoring rules If you're interested in this topic, please join us for a WebEx presentation! Date: Thursday, November 8, 2012 Time: 11:00 am, Eastern Standard Time (New York, GMT-05:00) Meeting Number: 598 796 842 Meeting Password: oracle123 To join the online meeting ------------------------------------------------------- 1. Go to https://oracleconferencing.webex.com/oracleconferencing/j.php?ED=209833597&UID=1512095432&PW=NOWQ3YjJlMmYy&RT=MiMxMQ%3D%3D 2. If requested, enter your name and email address. 3. If a password is required, enter the meeting password: oracle123 4. Click "Join". To view in other time zones or languages, please click the link: https://oracleconferencing.webex.com/oracleconferencing/j.php?ED=209833597&UID=1512095432&PW=NOWQ3YjJlMmYy&ORT=MiMxMQ%3D%3D   Monitoring File Systems for OS Assets The Libraries tab provides basic, device-level information about the storage associated with an OS instance. This tab shows you the local file system associated with the instance and any shared storage libraries mounted by Ops Center. More detailed information about file system storage is available under the Analytics tab under the sub-tab named Charts. Here, you can select and display the individual mount points of an OS, and export the utilization data if desired: In this example, the OS instance has a basic root file partition and several NFS directories. Each file system mount point can be independently chosen for display in the Ops Center chart. File Systems and Incident  Reporting Every asset managed by Ops Center has a "monitoring policy", which determines what represents a reportable issue with the asset. The policy is made up of a bunch of monitoring rules, where each rule describes An attribute to monitor The conditions which represent an issue The level or levels of severity for the issue When the conditions are met, Ops Center sends a notification and creates an incident. By default, OS instances have three monitoring rules associated with file systems: File System Reachability: Triggers an incident if a file system is not reachable NAS Library Status: Triggers an incident for a value of "WARNING" or "DEGRADED" for a NAS-based file system File System Used Space Percentage: Triggers an incident when file system utilization grows beyond defined thresholds You can view these rules in the Monitoring tab for an OS: Of course, the default monitoring rules is that they apply to every file system associated with an OS instance. As a result, any issue with NAS accessibility or disk utilization will trigger an incident. This can cause incidents for file systems to be reported multiple times if the same shared storage is used by many assets, as shown in this screen shot: Depending on the level of control you'd like, there are a number of ways to fine tune incident reporting. Note that any changes to an asset's monitoring policy will detach it from the default, creating a new monitoring policy for the asset. If you'd like, you can extract a monitoring policy from an asset, which allows you to save it and apply the customized monitoring profile to other OS assets. Solution #1: Modify the Reporting Thresholds In some cases, you may want to modify the basic conditions for incident reporting in your file system. The changes you make to a default monitoring rule will apply to all of the file systems associated with your operating system. Selecting the File Systems Used Space Percentage entry and clicking the "Edit Alert Monitoring Rule Parameters" button opens a pop-up dialog which allows you to modify the rule. The first screen lets you decide when you will check for file system usage, and how long you will wait before opening an incident in Ops Center. By default, Ops Center monitors continuously and reports disk utilization issues which exist for more than 15 minutes. The second screen lets you define actual threshold values. By default, Ops Center opens a Warning level incident is utilization rises above 80%, and a Critical level incident for utilization above 95% Solution #2: Disable Incident Reporting for File System If you'd rather not report file system incidents, you can disable the monitoring rules altogether. In this case, you can select the monitoring rules and click the "Disable Alert Monitoring Rule(s)" button to open the pop-up confirmation dialog. Like the first solution, this option affects all file system monitoring. It allows you to completely disable incident reporting for NAS library status or file system space consumption. Solution #3: Create New Monitoring Rules for Specific File Systems If you'd like to have the greatest flexibility when monitoring file systems, you can create entirely new rules. Clicking the "Add Alert Monitoring Rule" (the icon with the green plus sign) opens a wizard which allows you to define a new rule.  This rule will be based on a threshold, and will be used to monitor operating system assets. We'd like to add a rule to track disk utilization for a specific file system - the /nfs-guest directory. To do this, we specify the following attribute FileSystemUsages.name=/nfs-guest.usedSpacePercentage The value of name in the attribute allows us to define a specific NFS shared directory or file system... in the case of this OS, we could have chosen any of the values shown in the File Systems Utilization chart at the beginning of this article. usedSpacePercentage lets us define a threshold based on the percentage of total disk space used. There are a number of other values that we could use for threshold-based monitoring of FileSystemUsages, including freeSpace freeSpacePercentage totalSpace usedSpace usedSpacePercentage The final sections of the screen allow us to determine when to monitor for disk usage, and how long to wait after utilization reaches a threshold before creating an incident. The next screen lets us define the threshold values and severity levels for the monitoring rule: If historical data is available, Ops Center will display it in the screen. Clicking the Apply button will create the new monitoring rule and active it in your monitoring policy. If you combine this with one of the previous solutions, you can precisely define which file systems will generate incidents and notifications. For example, this monitoring policy has the default "File System Used Space Percentage" rule disabled, but the new rule reports ONLY on utilization for the /nfs-guest directory. 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  • Silverlight Cream for March 05, 2010 -- #807

    - by Dave Campbell
    In this Issue: Phil Middlemiss(-2-, -3-), Pencho Popadiyn, John Papa(-2-, -3-), Jim Lynn, and SilverLaw(-2-). Shoutouts: Walt Ritscher has added more shaders and features: Shazzam 1.2 – Feature Overview I hope you're getting as excited as I am about MIX10. You should be reading MIX10 News and checking out the sessions and the directory of attendees. From SilverlightCream.com: Watermarked TextBox Part I Phil Middlemiss's Orb Radio Button hit number two in the Silverlight Cream Skim page, in 2 days... now Phil has a very nice 3-part tutorial up on creating a Watermarked TextBox with lots of cool features. This is part 1 and starts the series off. Watermarked TextBox Part II In Phil Middlemiss's Part II of the Watermarked TextBox tutorial, he's concentrating on visual elements of the control began in the last episode... you're paying attention, right? ... this is a cool control :) Watermarked Textbox Part III In the final part of Phil Middlemiss's tutorial series, he's wiring all the pieces together in the UserControl. Go grab the control, then leave Phil some love on his blog! Using Reactive Extensions in Silverlight Pencho Popadiyn has a great tutorial up on SilverlightShow about Rx ... if you want to get your arms around this... this tutorial is a good place to begin. Silverlight TV 10: Silverlight Hyper Video Platform with Jesse Liberty Running a little behind here, but check out John Papa and THE Silverlight GeekTM Jesse Liberty discussing Jesse's Hyper Video Platform on Silverlight TV Silverlight TV 11: Dynamically Loading XAPs with MEF In Silverlight TV episode 11, John Papa talks to Glenn Block about MEF and partitioning and dynamically loading XAPs ... good stuff. Silverlight TV 12: The Best Blend 3 Video Ever! And the latest Silverlight TV episode, number 12, has John Papa and Adam Kinney giving "The Best Blend 3 Video ever (or at least on Silverlight TV)"... check out the list of topics and you'll want to watch :) InvalidOperation_EnumFailedVersion when binding data to a Silverlight Chart Read Jim Lynn's post about a problem found while deploying his app, the very confusing (long) error, and the workaround. Leather Stamped Style Series For Silverlight Controls - Part 1 SilverLaw contued after his 'leather stamped' textbox and has added TextBlock, Button and some template bindings... check it out then get it at the Expression Gallery Circular Accordion Style Silverlight 3 SilverLaw also built a Circualar Accordian style... interesting idea and once again it, in the Expression Gallery. He's also looking for feedback. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    MIX10

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  • Ubuntu 13.10 unity won't load from this morning

    - by user287957
    I turned on my pc this morning and unity will not load at all. I have tried loading it manually using ctrl+alt+f1 and all i got from it was the following:- compiz (core) - Info: Loading plugin: core compiz (core) - Info: Starting plugin: core compiz (core) - Info: Loading plugin: ccp compiz (core) - Info: Starting plugin: ccp compizconfig - Info: Backend : gsettings compizconfig - Info: Integration : true compizconfig - Info: Profile : unity compiz (core) - Info: Loading plugin: composite compiz (core) - Info: Starting plugin: composite compiz (core) - Info: Loading plugin: opengl compiz (core) - Info: Starting plugin: opengl libGL error: dlopen /usr/lib/x86_64-linux-gnu/dri/r600_dri.so failed (/usr/lib/x86_64- linux-gnu/dri/r600_dri.so: undefined symbol: _glapi_tls_Dispatch) libGL error: dlopen ${ORIGIN}/dri/r600_dri.so failed (${ORIGIN}/dri/r600_dri.so: cannot open shared object file: No such file or directory) libGL error: dlopen /usr/lib/dri/r600_dri.so failed (/usr/lib/dri/r600_dri.so: cannot open shared object file: No such file or directory) libGL error: unable to load driver: r600_dri.so libGL error: driver pointer missing libGL error: failed to load driver: r600 libGL error: dlopen /usr/lib/x86_64-linux-gnu/dri/swrast_dri.so failed (/usr/lib/x86_64-linux-gnu/dri/swrast_dri.so: undefined symbol: _glapi_tls_Dispatch) libGL error: dlopen ${ORIGIN}/dri/swrast_dri.so failed (${ORIGIN}/dri/swrast_dri.so: cannot open shared object file: No such file or directory) libGL error: dlopen /usr/lib/dri/swrast_dri.so failed (/usr/lib/dri/swrast_dri.so: cannot open shared object file: No such file or directory) libGL error: unable to load driver: swrast_dri.so libGL error: failed to load driver: swrast compiz (core) - Info: Loading plugin: compiztoolbox compiz (core) - Info: Starting plugin: compiztoolbox compiz (core) - Info: Loading plugin: decor compiz (core) - Info: Starting plugin: decor compiz (core) - Info: Loading plugin: copytex compiz (core) - Info: Starting plugin: copytex compiz (core) - Info: Loading plugin: snap compiz (core) - Info: Starting plugin: snap compiz (core) - Info: Loading plugin: resize compiz (core) - Info: Starting plugin: resize compiz (core) - Info: Loading plugin: gnomecompat compiz (core) - Info: Starting plugin: gnomecompat compiz (core) - Info: Loading plugin: move compiz (core) - Info: Starting plugin: move compiz (core) - Info: Loading plugin: place compiz (core) - Info: Starting plugin: place compiz (core) - Info: Loading plugin: mousepoll compiz (core) - Info: Starting plugin: mousepoll compiz (core) - Info: Loading plugin: regex compiz (core) - Info: Starting plugin: regex compiz (core) - Info: Loading plugin: imgpng compiz (core) - Info: Starting plugin: imgpng compiz (core) - Info: Loading plugin: vpswitch compiz (core) - Info: Starting plugin: vpswitch compiz (core) - Info: Loading plugin: grid compiz (core) - Info: Starting plugin: grid compiz (core) - Info: Loading plugin: animation compiz (core) - Info: Starting plugin: animation compiz (core) - Info: Loading plugin: expo compiz (core) - Info: Starting plugin: expo compiz (core) - Info: Loading plugin: session compiz (core) - Info: Starting plugin: session compiz (core) - Info: Loading plugin: wall compiz (core) - Info: Starting plugin: wall compiz (core) - Info: Loading plugin: fade compiz (core) - Info: Starting plugin: fade compiz (core) - Info: Loading plugin: unitymtgrabhandles compiz (core) - Info: Starting plugin: unitymtgrabhandles compiz (core) - Info: Loading plugin: ezoom compiz (core) - Info: Starting plugin: ezoom compiz (core) - Info: Loading plugin: workarounds compiz (core) - Info: Starting plugin: workarounds compiz (core) - Info: Loading plugin: scale compiz (core) - Info: Starting plugin: scale compiz (core) - Info: Loading plugin: unityshell compiz (core) - Info: Starting plugin: unityshell WARN 2014-06-03 10:55:31 unity.glib.dbus.server GLibDBusServer.cpp:586 Can't register object 'com.canonical.Autopilot.Introspection' yet as we don't have a connection, waiting for it... WARN 2014-06-03 10:55:31 unity.glib.dbus.server GLibDBusServer.cpp:586 Can't register object 'com.canonical.Unity.Debug.Logging' yet as we don't have a connection, waiting for it... compiz (unityshell) - Error: GL_ARB_vertex_buffer_object not supported compiz (core) - Error: Plugin initScreen failed: unityshell compiz (core) - Error: Failed to start plugin: unityshell compiz (core) - Info: Unloading plugin: unityshell X Error of failed request: BadWindow (invalid Window parameter) Major opcode of failed request: 18 (X_ChangeProperty) Resource id in failed request: 0x4000006 Serial number of failed request: 9909 Current serial number in output stream: 9913 It was all working fine yesterday but this morning there was nothing. Please help Many Thanks

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  • Big Data – Is Big Data Relevant to me? – Big Data Questionnaires – Guest Post by Vinod Kumar

    - by Pinal Dave
    This guest post is by Vinod Kumar. Vinod Kumar has worked with SQL Server extensively since joining the industry over a decade ago. Working on various versions of SQL Server 7.0, Oracle 7.3 and other database technologies – he now works with the Microsoft Technology Center (MTC) as a Technology Architect. Let us read the blog post in Vinod’s own voice. I think the series from Pinal is a good one for anyone planning to start on Big Data journey from the basics. In my daily customer interactions this buzz of “Big Data” always comes up, I react generally saying – “Sir, do you really have a ‘Big Data’ problem or do you have a big Data problem?” Generally, there is a silence in the air when I ask this question. Data is everywhere in organizations – be it big data, small data, all data and for few it is bad data which is same as no data :). Wow, don’t discount me as someone who opposes “Big Data”, I am a big supporter as much as I am a critic of the abuse of this term by the people. In this post, I wanted to let my mind flow so that you can also think in the direction I want you to see these concepts. In any case, this is not an exhaustive dump of what is in my mind – but you will surely get the drift how I am going to question Big Data terms from customers!!! Is Big Data Relevant to me? Many of my customers talk to me like blank whiteboard with no idea – “why Big Data”. They want to jump into the bandwagon of technology and they want to decipher insights from their unexplored data a.k.a. unstructured data with structured data. So what are these industry scenario’s that come to mind? Here are some of them: Financials Fraud detection: Banks and Credit cards are monitoring your spending habits on real-time basis. Customer Segmentation: applies in every industry from Banking to Retail to Aviation to Utility and others where they deal with end customer who consume their products and services. Customer Sentiment Analysis: Responding to negative brand perception on social or amplify the positive perception. Sales and Marketing Campaign: Understand the impact and get closer to customer delight. Call Center Analysis: attempt to take unstructured voice recordings and analyze them for content and sentiment. Medical Reduce Re-admissions: How to build a proactive follow-up engagements with patients. Patient Monitoring: How to track Inpatient, Out-Patient, Emergency Visits, Intensive Care Units etc. Preventive Care: Disease identification and Risk stratification is a very crucial business function for medical. Claims fraud detection: There is no precise dollars that one can put here, but this is a big thing for the medical field. Retail Customer Sentiment Analysis, Customer Care Centers, Campaign Management. Supply Chain Analysis: Every sensors and RFID data can be tracked for warehouse space optimization. Location based marketing: Based on where a check-in happens retail stores can be optimize their marketing. Telecom Price optimization and Plans, Finding Customer churn, Customer loyalty programs Call Detail Record (CDR) Analysis, Network optimizations, User Location analysis Customer Behavior Analysis Insurance Fraud Detection & Analysis, Pricing based on customer Sentiment Analysis, Loyalty Management Agents Analysis, Customer Value Management This list can go on to other areas like Utility, Manufacturing, Travel, ITES etc. So as you can see, there are obviously interesting use cases for each of these industry verticals. These are just representative list. Where to start? A lot of times I try to quiz customers on a number of dimensions before starting a Big Data conversation. Are you getting the data you need the way you want it and in a timely manner? Can you get in and analyze the data you need? How quickly is IT to respond to your BI Requests? How easily can you get at the data that you need to run your business/department/project? How are you currently measuring your business? Can you get the data you need to react WITHIN THE QUARTER to impact behaviors to meet your numbers or is it always “rear-view mirror?” How are you measuring: The Brand Customer Sentiment Your Competition Your Pricing Your performance Supply Chain Efficiencies Predictive product / service positioning What are your key challenges of driving collaboration across your global business?  What the challenges in innovation? What challenges are you facing in getting more information out of your data? Note: Garbage-in is Garbage-out. Hold good for all reporting / analytics requirements Big Data POCs? A number of customers get into the realm of setting a small team to work on Big Data – well it is a great start from an understanding point of view, but I tend to ask a number of other questions to such customers. Some of these common questions are: To what degree is your advanced analytics (natural language processing, sentiment analysis, predictive analytics and classification) paired with your Big Data’s efforts? Do you have dedicated resources exploring the possibilities of advanced analytics in Big Data for your business line? Do you plan to employ machine learning technology while doing Advanced Analytics? How is Social Media being monitored in your organization? What is your ability to scale in terms of storage and processing power? Do you have a system in place to sort incoming data in near real time by potential value, data quality, and use frequency? Do you use event-driven architecture to manage incoming data? Do you have specialized data services that can accommodate different formats, security, and the management requirements of multiple data sources? Is your organization currently using or considering in-memory analytics? To what degree are you able to correlate data from your Big Data infrastructure with that from your enterprise data warehouse? Have you extended the role of Data Stewards to include ownership of big data components? Do you prioritize data quality based on the source system (that is Facebook/Twitter data has lower quality thresholds than radio frequency identification (RFID) for a tracking system)? Do your retention policies consider the different legal responsibilities for storing Big Data for a specific amount of time? Do Data Scientists work in close collaboration with Data Stewards to ensure data quality? How is access to attributes of Big Data being given out in the organization? Are roles related to Big Data (Advanced Analyst, Data Scientist) clearly defined? How involved is risk management in the Big Data governance process? Is there a set of documented policies regarding Big Data governance? Is there an enforcement mechanism or approach to ensure that policies are followed? Who is the key sponsor for your Big Data governance program? (The CIO is best) Do you have defined policies surrounding the use of social media data for potential employees and customers, as well as the use of customer Geo-location data? How accessible are complex analytic routines to your user base? What is the level of involvement with outside vendors and third parties in regard to the planning and execution of Big Data projects? What programming technologies are utilized by your data warehouse/BI staff when working with Big Data? These are some of the important questions I ask each customer who is actively evaluating Big Data trends for their organizations. These questions give you a sense of direction where to start, what to use, how to secure, how to analyze and more. Sign off Any Big data is analysis is incomplete without a compelling story. The best way to understand this is to watch Hans Rosling – Gapminder (2:17 to 6:06) videos about the third world myths. Don’t get overwhelmed with the Big Data buzz word, the destination to what your data speaks is important. In this blog post, we did not particularly look at any Big Data technologies. This is a set of questionnaire one needs to keep in mind as they embark their journey of Big Data. I did write some of the basics in my blog: Big Data – Big Hype yet Big Opportunity. Do let me know if these questions make sense?  Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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  • SQL SERVER – Challenge – Puzzle – Usage of FAST Hint

    - by pinaldave
    I was recently working with various SQL Server Hints. After working for a day on various hints, I realize that for one hint, I am not able to come up with good example. The hint is FAST. Let us look at the definition of the FAST hint from the Book On-Line. FAST number_rows Specifies that the query is optimized for fast retrieval of the first number_rows. This is a nonnegative integer. After the first number_rows are returned, the query continues execution and produces its full result set. Now the question is in what condition this hint can be useful. I have tried so many different combination, I have found this hint does not make much performance difference, infect I did not notice any change in time taken to load the resultset. I noticed that this hint does not change number of the page read to return result. Now when there is difference in performance is expected because if you read the what FAST hint does is that it only returns first few results FAST – which does not mean there will be difference in performance. I also understand that this hint gives the guidance/suggestions/hint to query optimizer that there are only 100 rows are in expected resultset. This tricking the optimizer to think there are only 100 rows and which (may) lead to render different execution plan than the one which it would have taken in normal case (without hint). Again, not necessarily, this will happen always. Now if you read above discussion, you will find that basic understanding of the hint is very clear to me but I still feel that I am missing something. Here are my questions: 1) In what condition this hint can be useful? What is the case, when someone want to see first few rows early because my experience suggests that when first few rows are rendered remaining rows are rendered as well. 2) Is there any way application can retrieve the fast fetched rows from SQL Server? 3) Do you use this hint in your application? Why? When? and How? Here are few examples I have attempted during the my experiment and found there is no difference in execution plan except its estimated number of rows are different leading optimizer think that the cost is less but in reality that is not the case. USE AdventureWorks GO SET STATISTICS IO ON SET STATISTICS TIME ON GO --------------------------------------------- -- Table Scan with Fast Hint SELECT * FROM Sales.SalesOrderDetail GO SELECT * FROM Sales.SalesOrderDetail OPTION (FAST 100) GO --------------------------------------------- -- Table Scan with Where on Index Key SELECT * FROM Sales.SalesOrderDetail WHERE OrderQty = 14 GO SELECT * FROM Sales.SalesOrderDetail WHERE OrderQty = 14 OPTION (FAST 100) GO --------------------------------------------- -- Table Scan with Where on Index Key SELECT * FROM Sales.SalesOrderDetail WHERE SalesOrderDetailID < 1000 GO SELECT * FROM Sales.SalesOrderDetail WHERE SalesOrderDetailID < 1000 OPTION (FAST 100) GO Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Pinal Dave, SQL, SQL Authority, SQL Puzzle, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Web Site Performance and Assembly Versioning – Part 3 Versioning Combined Files Using Mercurial

    - by capgpilk
    Minification and Concatination of JavaScript and CSS Files Versioning Combined Files Using Subversion Versioning Combined Files Using Mercurial – this post I have worked on a project recently where there was a need to version the system (library dll, css and javascript files) by date and Mercurial revision number. This was in the format:- 0.12.524.407 {major}.{year}.{month}{date}.{mercurial revision} Each time there is an internal build using the CI server, it would label the files using this format. When it came time to do a major release, it became v1.{year}.{month}{date}.{mercurial revision}, with each public release having a major version increment. Also as a requirement, each assembly also had to have a new GUID on each build. So like in previous posts, we need to edit the csproj file, and add a couple of Default targets. 1: <?xml version="1.0" encoding="utf-8"?> 2: <Project ToolsVersion="4.0" DefaultTargets="Hg-Revision;AssemblyInfo;Build" 3: xmlns="http://schemas.microsoft.com/developer/msbuild/2003"> 4: <PropertyGroup> Right below the closing tag of the entire project we add our two targets, the first is to get the Mercurial revision number. We first need to import the tasks for MSBuild which can be downloaded from http://msbuildhg.codeplex.com/ 1: <Import Project="..\Tools\MSBuild.Mercurial\MSBuild.Mercurial.Tasks" />   1: <Target Name="Hg-Revision"> 2: <HgVersion LocalPath="$(MSBuildProjectDirectory)" Timeout="5000" 3: LibraryLocation="C:\TortoiseHg\"> 4: <Output TaskParameter="Revision" PropertyName="Revision" /> 5: </HgVersion> 6: <Message Text="Last revision from HG: $(Revision)" /> 7: </Target> With the main Mercurial files being located at c:\TortoiseHg To get a valid GUID we need to escape from the csproj markup and call some c# code which we put in a property group for later reference. 1: <PropertyGroup> 2: <GuidGenFunction> 3: <![CDATA[ 4: public static string ScriptMain() { 5: return System.Guid.NewGuid().ToString().ToUpper(); 6: } 7: ]]> 8: </GuidGenFunction> 9: </PropertyGroup> Now we add in our target for generating the GUID. 1: <Target Name="AssemblyInfo"> 2: <Script Language="C#" Code="$(GuidGenFunction)"> 3: <Output TaskParameter="ReturnValue" PropertyName="NewGuid" /> 4: </Script> 5: <Time Format="yy"> 6: <Output TaskParameter="FormattedTime" PropertyName="year" /> 7: </Time> 8: <Time Format="Mdd"> 9: <Output TaskParameter="FormattedTime" PropertyName="daymonth" /> 10: </Time> 11: <AssemblyInfo CodeLanguage="CS" OutputFile="Properties\AssemblyInfo.cs" 12: AssemblyTitle="name" AssemblyDescription="description" 13: AssemblyCompany="none" AssemblyProduct="product" 14: AssemblyCopyright="Copyright ©" 15: ComVisible="false" CLSCompliant="true" Guid="$(NewGuid)" 16: AssemblyVersion="$(Major).$(year).$(daymonth).$(Revision)" 17: AssemblyFileVersion="$(Major).$(year).$(daymonth).$(Revision)" /> 18: </Target> So this will give use an AssemblyInfo.cs file like this just prior to calling the Build task:- 1: using System; 2: using System.Reflection; 3: using System.Runtime.CompilerServices; 4: using System.Runtime.InteropServices; 5:  6: [assembly: AssemblyTitle("name")] 7: [assembly: AssemblyDescription("description")] 8: [assembly: AssemblyCompany("none")] 9: [assembly: AssemblyProduct("product")] 10: [assembly: AssemblyCopyright("Copyright ©")] 11: [assembly: ComVisible(false)] 12: [assembly: CLSCompliant(true)] 13: [assembly: Guid("9C2C130E-40EF-4A20-B7AC-A23BA4B5F2B7")] 14: [assembly: AssemblyVersion("0.12.524.407")] 15: [assembly: AssemblyFileVersion("0.12.524.407")] Therefore giving us the correct version for the assembly. This can be referenced within your project whether web or Windows based like this:- 1: public static string AppVersion() 2: { 3: return Assembly.GetExecutingAssembly().GetName().Version.ToString(); 4: } As mentioned in previous posts in this series, you can label css and javascript files using this version number and the GetAssemblyIdentity task from the main MSBuild task library build into the .Net framework. 1: <GetAssemblyIdentity AssemblyFiles="bin\TheAssemblyFile.dll"> 2: <Output TaskParameter="Assemblies" ItemName="MyAssemblyIdentities" /> 3: </GetAssemblyIdentity> Then use this to write out the files:- 1: <WriteLinestoFile 2: File="Client\site-style-%(MyAssemblyIdentities.Version).combined.min.css" 3: Lines="@(CSSLinesSite)" Overwrite="true" />

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  • Migrating SQL Server Databases – The DBA’s Checklist (Part 1)

    - by Sadequl Hussain
    It is a fact of life: SQL Server databases change homes. They move from one instance to another, from one version to the next, from old servers to new ones.  They move around as an organisation’s data grows, applications are enhanced or new versions of the database software are released. If not anything else, servers become old and unreliable and databases eventually need to find a new home. Consider the following scenarios: 1.     A new  database application is rolled out in a production server from the development or test environment 2.     A copy of the production database needs to be installed in a test server for troubleshooting purposes 3.     A copy of the development database is regularly refreshed in a test server during the system development life cycle 4.     A SQL Server is upgraded to a newer version. This can be an in-place upgrade or a side-by-side migration 5.     One or more databases need to be moved between different instances as part of a consolidation strategy. The instances can be running the same or different version of SQL Server 6.     A database has to be restored from a backup file provided by a third party application vendor 7.     A backup of the database is restored in the same or different instance for disaster recovery 8.     A database needs to be migrated within the same instance: a.     Files are moved from direct attached storage to storage area network b.    The same database is copied under a different name for another application Migrating SQL Server database applications is a complex topic in itself. There are a number of components that can be involved: jobs, DTS or SSIS packages, logins or linked servers are only few pieces of the puzzle. However, in this article we will focus only on the central part of migration: the installation of the database itself. Unless it is an in-place upgrade, typically the database is taken from a source server and installed in a destination instance.  Most of the time, a full backup file is used for the rollout. The backup file is either provided to the DBA or the DBA takes the backup and restores it in the target server. Sometimes the database is detached from the source and the files are copied to and attached in the destination. Regardless of the method of copying, moving, refreshing, restoring or upgrading the physical database, there are a number of steps the DBA should follow before and after it has been installed in the destination. It is these post database installation steps we are going to discuss below. Some of these steps apply in almost every scenario described above while some will depend on the type of objects contained within the database.  Also, the principles hold regardless of the number of databases involved. Step 1:  Make a copy of data and log files when attaching and detaching When detaching and attaching databases, ensure you have made copies of the data and log files if the destination is running a newer version of SQL Server. This is because once attached to a newer version, the database cannot be detached and attached back to an older version. Trying to do so will give you a message like the following: Server: Msg 602, Level 21, State 50, Line 1 Could not find row in sysindexes for database ID 6, object ID 1, index ID 1. Run DBCC CHECKTABLE on sysindexes. Connection Broken If you try to backup the attached database and restore it in the source, it will still fail. Similarly, if you are restoring the database in a newer version, it cannot be backed up or detached and put back in an older version of SQL. Unlike detach and attach method though, you do not lose the backup file or the original database here. When detaching and attaching a database, it is important you keep all the log files available along with the data files. It is possible to attach a database without a log file and SQL Server can be instructed to create a new log file, however this does not work if the database was detached when the primary file group was read-only. You will need all the log files in such cases. Step 2: Change database compatibility level Once the database has been restored or attached to a newer version of SQL Server, change the database compatibility level to reflect the newer version unless there is a compelling reason not to do so. When attaching or restoring from a previous version of SQL, the database retains the older version’s compatibility level.  The only time you would want to keep a database with an older compatibility level is when the code within your database is no longer supported by SQL Server. For example, outer joins with *= or the =* operators were still possible in SQL 2000 (with a warning message), but not in SQL 2005 anymore. If your stored procedures or triggers are using this form of join, you would want to keep the database with an older compatibility level.  For a list of compatibility issues between older and newer versions of SQL Server databases, refer to the Books Online under the sp_dbcmptlevel topic. Application developers and architects can help you in deciding whether you should change the compatibility level or not. You can always change the compatibility mode from the newest to an older version if necessary. To change the compatibility level, you can either use the database’s property from the SQL Server Management Studio or use the sp_dbcmptlevel stored procedure.   Bear in mind that you cannot run the built-in reports for databases from SQL Server Management Studio if you keep the database with an older compatibility level. The following figure shows the error message I received when trying to run the “Disk Usage by Top Tables” report against a database. This database was hosted in a SQL Server 2005 system and still had a compatibility mode 80 (SQL 2000).     Continues…

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  • The Case for Gnome Shell

    <b>WorksWithU:</b> "A couple weeks ago, I wrote some posts on GNOME Shell which included a number of criticisms of the desktop environment that will likely become Ubuntu'S default at some point in the future. Jon McCann, lead designer for GNOME Shell, recently got in touch to offer his responses to the problems I found with the new interface"

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  • Speaking at SPTechCon SF 2011 and SPSNOLA 2011

    - by Brian Jackett
    From Feb 7th-9th I’ll be presenting two sessions at SPTechCon San Francisco 2011.  My first presentation is a new session called “The Expanding Developer Toolbox for SharePoint 2010” which covers many of the new tools and functionality available to SharePoint 2010 developers.  My second sessions is called “Real World Deployment of SharePoint 2007 Solutions” (presented at last SPTech Con Boston) which covers tips, tricks, and advice on deploying SharePoint 2007 solutions.  If you hurry you may still be able to register for this SPTechCon.  Click here for registration information.  Hope to see you there.     In addition to SPTechCon, I’ll also be speaking at SharePoint Saturday New Orleans 2011 on Feb 26th.  My presentation is called “Managing SharePoint 2010 Farms with PowerShell”.  I’ve given this presentation at a number of recent conferences and it has been popular.  I’m excited for this weekend as well since it will be my first time visiting New Orleans.  Click here for registration information.   Sessions Where: SPTech Con San Francisco 2011 Title: The Expanding Developer Toolbox for SharePoint 2010 Audience and Level: Developer, Beginner/Intermediate Abstract: LINQ to SharePoint, native Visual Studio 2010 support, easier access to logging, Business Connectivity Services… The list of new features and tools available to developers rapidly grew between SharePoint 2007 and 2010.  In this session we will cover these and many of the other newest features added for SharePoint developers to utilize.  This session is targeted to SharePoint 2007 developers upgrading their skills to SharePoint 2010 or developers new to SharePoint 2010.   Where: SPTech Con San Francisco 2011 Title: Real World Deployment of SharePoint 2007 Solutions Audience and Level: Admin/Developer, Intermediate Abstract: “All I have to do is run some STSADM commands to deploy my SharePoint solutions, right?”  If you are saying that to yourself then you are missing out on some of the more advanced processes you can employ to deploy and maintain your SharePoint solutions and farm.  In this session we will cover lessons learned from 3 years of deploying and automating SharePoint solutions.  This will include using a combination of STSADM, PowerShell, SharePoint API and a number of other tools in a real world situation to deploy an entire suite of custom SharePoint solutions.  This session is targeted to farm administrators and developers.  Prior experience with SharePoint solutions, STSADM and minimal PowerShell experience is suggested.   Where: SharePoint Saturday New Orleans Title: Managing SharePoint 2010 Farms with PowerShell Audience and Level: Admin, Beginner Abstract: Having you been using STSADM (or worse hand editing processes) to manage your SharePoint 2007 farms? Are you hearing about needing to learn PowerShell to manage SharePoint 2010 farms? This session will serve as part introduction to PowerShell and part overview of how you can use PowerShell to more efficiently and effectively manage your SharePoint 2010 farm. This session is targeted to farm administrators and IT pros and no previous experience with PowerShell is required.         -Frog Out

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  • SQLBits 8 – Conor’s back

    - by simonsabin
    I recently announced the awesome line up for SQLBits 8 in which I mentioned Conor Cunningham . Yes we have Conor coming back. Conor is the most popular SQLBits speaker ever. Conor Cunningham is a Principal Software Architect at Microsoft on the SQL Server Query Processor Team.  He's worked on database technologies for Microsoft for over 10 years and is holds numerous patents related to Query Optimization and Query Processing.  Conor is the author of a number of peer-reviewed articles...(read more)

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  • Harmonizing Character Encoding Between Imported Data and MySQL

    MySQL's Latin-1 default encoding combined with MySQL 4.1.12's (or greater) UTF8 encoding allows the maximum number of characters codes, however incoming data with different character encoding can still present problems. Rob Gravelle shows you how to avoid problems before a lot of work is required to undo the damage.

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  • Harmonizing Character Encoding Between Imported Data and MySQL

    MySQL's Latin-1 default encoding combined with MySQL 4.1.12's (or greater) UTF8 encoding allows the maximum number of characters codes, however incoming data with different character encoding can still present problems. Rob Gravelle shows you how to avoid problems before a lot of work is required to undo the damage.

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  • Book Review

    - by frank.buytendijk
    ... and in the series of videoblogs, here is number 3: reviewing a few really books I recently read. Access the videoblog here. More on www.youtube.com/frankbuytendijk. frank

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  • Is Social Media The Vital Skill You Aren’t Tracking?

    - by HCM-Oracle
    By Mark Bennett - Originally featured in Talent Management Excellence The ever-increasing presence of the workforce on social media presents opportunities as well as risks for organizations. While on the one hand, we read about social media embarrassments happening to organizations, on the other we see that social media activities by workers and candidates can enhance a company’s brand and provide insight into what individuals are, or can become, influencers in the social media sphere. HR can play a key role in helping organizations make the most value out of the activities and presence of workers and candidates, while at the same time also helping to manage the risks that come with the permanence and viral nature of social media. What is Missing from Understanding Our Workforce? “If only HP knew what HP knows, we would be three-times more productive.”  Lew Platt, Former Chairman, President, CEO, Hewlett-Packard  What Lew Platt recognized was that organizations only have a partial understanding of what their workforce is capable of. This lack of understanding impacts the company in several negative ways: 1. A particular skill that the company needs to access in one part of the organization might exist somewhere else, but there is no record that the skill exists, so the need is unfulfilled. 2. As market conditions change rapidly, the company needs to know strategic options, but some options are missed entirely because the company doesn’t know that sufficient capability already exists to enable those options. 3. Employees may miss out on opportunities to demonstrate how their hidden skills could create new value to the company. Why don’t companies have that more complete picture of their workforce capabilities – that is, not know what they know? One very good explanation is that companies put most of their efforts into rating their workforce according to the jobs and roles they are filling today. This is the essence of two important talent management processes: recruiting and performance appraisals.  In recruiting, a set of requirements is put together for a job, either explicitly or indirectly through a job description. During the recruiting process, much of the attention is paid towards whether the candidate has the qualifications, the skills, the experience and the cultural fit to be successful in the role. This makes a lot of sense.  In the performance appraisal process, an employee is measured on how well they performed the functions of their role and in an effort to help the employee do even better next time, they are also measured on proficiency in the competencies that are deemed to be key in doing that job. Again, the logic is impeccable.  But in both these cases, two adages come to mind: 1. What gets measured is what gets managed. 2. You only see what you are looking for. In other words, the fact that the current roles the workforce are performing are the basis for measuring which capabilities the workforce has, makes them the only capabilities to be measured. What was initially meant to be a positive, i.e. identify what is needed to perform well and measure it, in order that it can be managed, comes with the unintended negative consequence of overshadowing the other capabilities the workforce has. This also comes with an employee engagement price, for the measurements and management of workforce capabilities is to typically focus on where the workforce comes up short. Again, it makes sense to do this, since improving a capability that appears to result in improved performance benefits, both the individual through improved performance ratings and the company through improved productivity. But this is based on the assumption that the capabilities identified and their required proficiencies are the only attributes of the individual that matter. Anything else the individual brings that results in high performance, while resulting in a desired performance outcome, often goes unrecognized or underappreciated at best. As social media begins to occupy a more important part in current and future roles in organizations, businesses must incorporate social media savvy and innovation into job descriptions and expectations. These new measures could provide insight into how well someone can use social media tools to influence communities and decision makers; keep abreast of trends in fast-moving industries; present a positive brand image for the organization around thought leadership, customer focus, social responsibility; and coordinate and collaborate with partners. These measures should demonstrate the “social capital” the individual has invested in and developed over time. Without this dimension, “short cut” methods may generate a narrow set of positive metrics that do not have real, long-lasting benefits to the organization. How Workforce Reputation Management Helps HR Harness Social Media With hundreds of petabytes of social media data flowing across Facebook, LinkedIn and Twitter, businesses are tapping technology solutions to effectively leverage social for HR. Workforce reputation management technology helps organizations discover, mobilize and retain talent by providing insight into the social reputation and influence of the workforce while also helping organizations monitor employee social media policy compliance and mitigate social media risk.  There are three major ways that workforce reputation management technology can play a strategic role to support HR: 1. Improve Awareness and Decisions on Talent Many organizations measure the skills and competencies that they know they need today, but are unaware of what other skills and competencies their workforce has that could be essential tomorrow. How about whether your workforce has the reputation and influence to make their skills and competencies more effective? Many organizations don’t have insight into the social media “reach” their workforce has, which is becoming more critical to business performance. These features help organizations, managers, and employees improve many talent processes and decision making, including the following: Hiring and Assignments. People and teams with higher reputations are considered more valuable and effective workers. Someone with high reputation who refers a candidate also can have high credibility as a source for hires.   Training and Development. Reputation trend analysis can impact program decisions regarding training offerings by showing how reputation and influence across the workforce changes in concert with training. Worker reputation impacts development plans and goal choices by helping the individual see which development efforts result in improved reputation and influence.   Finding Hidden Talent. Managers can discover hidden talent and skills amongst employees based on a combination of social profile information and social media reputation. Employees can improve their personal brand and accelerate their career development.  2. Talent Search and Discovery The right technology helps organizations find information on people that might otherwise be hidden. By leveraging access to candidate and worker social profiles as well as their social relationships, workforce reputation management provides companies with a more complete picture of what their knowledge, skills, and attributes are and what they can in turn access. This more complete information helps to find the right talent both outside the organization as well as the right, perhaps previously hidden talent, within the organization to fill roles and staff projects, particularly those roles and projects that are required in reaction to fast-changing opportunities and circumstances. 3. Reputation Brings Credibility Workforce reputation management technology provides a clearer picture of how candidates and workers are viewed by their peers and communities across a wide range of social reputation and influence metrics. This information is less subject to individual bias and can impact critical decision-making. Knowing the individual’s reputation and influence enables the organization to predict how well their capabilities and behaviors will have a positive effect on desired business outcomes. Many roles that have the highest impact on overall business performance are dependent on the individual’s influence and reputation. In addition, reputation and influence measures offer a very tangible source of feedback for workers, providing them with insight that helps them develop themselves and their careers and see the effectiveness of those efforts by tracking changes over time in their reputation and influence. The following are some examples of the different reputation and influence measures of the workforce that Workforce Reputation Management could gather and analyze: Generosity – How often the user reposts other’s posts. Influence – How often the user’s material is reposted by others.  Engagement – The ratio of recent posts with references (e.g. links to other posts) to the total number of posts.  Activity – How frequently the user posts. (e.g. number per day)  Impact – The size of the users’ social networks, which indicates their ability to reach unique followers, friends, or users.   Clout – The number of references and citations of the user’s material in others’ posts.  The Vital Ingredient of Workforce Reputation Management: Employee Participation “Nothing about me, without me.” Valerie Billingham, “Through the Patient’s Eyes”, Salzburg Seminar Session 356, 1998 Since data resides primarily in social media, a question arises: what manner is used to collect that data? While much of social media activity is publicly accessible (as many who wished otherwise have learned to their chagrin), the social norms of social media have developed to put some restrictions on what is acceptable behavior and by whom. Disregarding these norms risks a repercussion firestorm. One of the more recognized norms is that while individuals can follow and engage with other individual’s public social activity (e.g. Twitter updates) fairly freely, the more an organization does this unprompted and without getting permission from the individual beforehand, the more likely the organization risks a totally opposite outcome from the one desired. Instead, the organization must look for permission from the individual, which can be met with resistance. That resistance comes from not knowing how the information will be used, how it will be shared with others, and not receiving enough benefit in return for granting permission. As the quote above about patient concerns and rights succinctly states, no one likes not feeling in control of the information about themselves, or the uncertainty about where it will be used. This is well understood in consumer social media (i.e. permission-based marketing) and is applicable to workforce reputation management. However, asking permission leaves open the very real possibility that no one, or so few, will grant permission, resulting in a small set of data with little usefulness for the company. Connecting Individual Motivation to Organization Needs So what is it that makes an individual decide to grant an organization access to the data it wants? It is when the individual’s own motivations are in alignment with the organization’s objectives. In the case of workforce reputation management, when the individual is motivated by a desire for increased visibility and career growth opportunities to advertise their skills and level of influence and reputation, they are aligned with the organizations’ objectives; to fill resource needs or strategically build better awareness of what skills are present in the workforce, as well as levels of influence and reputation. Individuals can see the benefit of granting access permission to the company through multiple means. One is through simple social awareness; they begin to discover that peers who are getting more career opportunities are those who are signed up for workforce reputation management. Another is where companies take the message directly to the individual; we think you would benefit from signing up with our workforce reputation management solution. Another, more strategic approach is to make reputation management part of a larger Career Development effort by the company; providing a wide set of tools to help the workforce find ways to plan and take action to achieve their career aspirations in the organization. An effective mechanism, that facilitates connecting the visibility and career growth motivations of the workforce with the larger context of the organization’s business objectives, is to use game mechanics to help individuals transform their career goals into concrete, actionable steps, such as signing up for reputation management. This works in favor of companies looking to use workforce reputation because the workforce is more apt to see how it fits into achieving their overall career goals, as well as seeing how other participation brings additional benefits.  Once an individual has signed up with reputation management, not only have they made themselves more visible within the organization and increased their career growth opportunities, they have also enabled a tool that they can use to better understand how their actions and behaviors impact their influence and reputation. Since they will be able to see their reputation and influence measurements change over time, they will gain better insight into how reputation and influence impacts their effectiveness in a role, as well as how their behaviors and skill levels in turn affect their influence and reputation. This insight can trigger much more directed, and effective, efforts by the individual to improve their ability to perform at a higher level and become more productive. The increased sense of autonomy the individual experiences, in linking the insight they gain to the actions and behavior changes they make, greatly enhances their engagement with their role as well as their career prospects within the company. Workforce reputation management takes the wide range of disparate data about the workforce being produced across various social media platforms and transforms it into accessible, relevant, and actionable information that helps the organization achieve its desired business objectives. Social media holds untapped insights about your talent, brand and business, and workforce reputation management can help unlock them. Imagine - if you could find the hidden secrets of your businesses, how much more productive and efficient would your organization be? Mark Bennett is a Director of Product Strategy at Oracle. Mark focuses on setting the strategic vision and direction for tools that help organizations understand, shape, and leverage the capabilities of their workforce to achieve business objectives, as well as help individuals work effectively to achieve their goals and navigate their own growth. His combination of a deep technical background in software design and development, coupled with a broad knowledge of business challenges and thinking in today’s globalized, rapidly changing, technology accelerated economy, has enabled him to identify and incorporate key innovations that are central to Oracle Fusion’s unique value proposition. Mark has over the course of his career been in charge of the design, development, and strategy of Talent Management products and the design and development of cutting edge software that is better equipped to handle the increasingly complex demands of users while also remaining easy to use. Follow him @mpbennett

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  • Vodacom Call Center Management on the NetBeans Platform

    - by Geertjan
    If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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  • Book: Confessions of a Public Speaker: Scott Berkun

    - by Greg Low
    It's probably apparent that I've been travelling again a lot lately as the number of posts related to books has gone up. One book that I picked up along the way and really enjoyed was Scott Berkun's Confessions of a Public Speaker . I could relate to so much of what Scott was talking about and there are quite a few solid nuggets of advice in the book. It's very important when you are regularly giving technical presentations to spend time learning about the "presenting" part of the task, not just...(read more)

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  • SQL Server v.Next (Denali) : Troubleshooting Error 18456

    - by AaronBertrand
    I think we've all dealt with error 18456, whether it be an application unable to access SQL Server, credentials changing over time, or a user who can't type a password correctly. The trick to troubleshooting this error number is that the error message returned to the client or application trying to connect is intentionally vague (the error message is similar for most errors, and the state is always 1). In a few cases, some additional information is included, but for the most part several of these...(read more)

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  • Five Things To Which SQL Server Should Say "Goodbye and Good Riddance"

    - by Adam Machanic
    I was tagged by master blogger Aaron Bertrand and asked to identify five things that should be removed from SQL Server. Easy enough, or so I thought... 1) Tempdb . But I should qualify that a bit. Tempdb is absolutely necessary for SQL Server to properly function, but in its current state is easily the number one bottleneck in the majority of SQL Server instances. Many other DBMS vendors abandoned the "monolithic, instance-scoped temporary data space" years ago, yet SQL Server soldiers on, putting...(read more)

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  • Advanced TSQL Tuning: Why Internals Knowledge Matters

    - by Paul White
    There is much more to query tuning than reducing logical reads and adding covering nonclustered indexes.  Query tuning is not complete as soon as the query returns results quickly in the development or test environments.  In production, your query will compete for memory, CPU, locks, I/O and other resources on the server.  Today’s entry looks at some tuning considerations that are often overlooked, and shows how deep internals knowledge can help you write better TSQL. As always, we’ll need some example data.  In fact, we are going to use three tables today, each of which is structured like this: Each table has 50,000 rows made up of an INTEGER id column and a padding column containing 3,999 characters in every row.  The only difference between the three tables is in the type of the padding column: the first table uses CHAR(3999), the second uses VARCHAR(MAX), and the third uses the deprecated TEXT type.  A script to create a database with the three tables and load the sample data follows: USE master; GO IF DB_ID('SortTest') IS NOT NULL DROP DATABASE SortTest; GO CREATE DATABASE SortTest COLLATE LATIN1_GENERAL_BIN; GO ALTER DATABASE SortTest MODIFY FILE ( NAME = 'SortTest', SIZE = 3GB, MAXSIZE = 3GB ); GO ALTER DATABASE SortTest MODIFY FILE ( NAME = 'SortTest_log', SIZE = 256MB, MAXSIZE = 1GB, FILEGROWTH = 128MB ); GO ALTER DATABASE SortTest SET ALLOW_SNAPSHOT_ISOLATION OFF ; ALTER DATABASE SortTest SET AUTO_CLOSE OFF ; ALTER DATABASE SortTest SET AUTO_CREATE_STATISTICS ON ; ALTER DATABASE SortTest SET AUTO_SHRINK OFF ; ALTER DATABASE SortTest SET AUTO_UPDATE_STATISTICS ON ; ALTER DATABASE SortTest SET AUTO_UPDATE_STATISTICS_ASYNC ON ; ALTER DATABASE SortTest SET PARAMETERIZATION SIMPLE ; ALTER DATABASE SortTest SET READ_COMMITTED_SNAPSHOT OFF ; ALTER DATABASE SortTest SET MULTI_USER ; ALTER DATABASE SortTest SET RECOVERY SIMPLE ; USE SortTest; GO CREATE TABLE dbo.TestCHAR ( id INTEGER IDENTITY (1,1) NOT NULL, padding CHAR(3999) NOT NULL,   CONSTRAINT [PK dbo.TestCHAR (id)] PRIMARY KEY CLUSTERED (id), ) ; CREATE TABLE dbo.TestMAX ( id INTEGER IDENTITY (1,1) NOT NULL, padding VARCHAR(MAX) NOT NULL,   CONSTRAINT [PK dbo.TestMAX (id)] PRIMARY KEY CLUSTERED (id), ) ; CREATE TABLE dbo.TestTEXT ( id INTEGER IDENTITY (1,1) NOT NULL, padding TEXT NOT NULL,   CONSTRAINT [PK dbo.TestTEXT (id)] PRIMARY KEY CLUSTERED (id), ) ; -- ============= -- Load TestCHAR (about 3s) -- ============= INSERT INTO dbo.TestCHAR WITH (TABLOCKX) ( padding ) SELECT padding = REPLICATE(CHAR(65 + (Data.n % 26)), 3999) FROM ( SELECT TOP (50000) n = ROW_NUMBER() OVER (ORDER BY (SELECT 0)) - 1 FROM master.sys.columns C1, master.sys.columns C2, master.sys.columns C3 ORDER BY n ASC ) AS Data ORDER BY Data.n ASC ; -- ============ -- Load TestMAX (about 3s) -- ============ INSERT INTO dbo.TestMAX WITH (TABLOCKX) ( padding ) SELECT CONVERT(VARCHAR(MAX), padding) FROM dbo.TestCHAR ORDER BY id ; -- ============= -- Load TestTEXT (about 5s) -- ============= INSERT INTO dbo.TestTEXT WITH (TABLOCKX) ( padding ) SELECT CONVERT(TEXT, padding) FROM dbo.TestCHAR ORDER BY id ; -- ========== -- Space used -- ========== -- EXECUTE sys.sp_spaceused @objname = 'dbo.TestCHAR'; EXECUTE sys.sp_spaceused @objname = 'dbo.TestMAX'; EXECUTE sys.sp_spaceused @objname = 'dbo.TestTEXT'; ; CHECKPOINT ; That takes around 15 seconds to run, and shows the space allocated to each table in its output: To illustrate the points I want to make today, the example task we are going to set ourselves is to return a random set of 150 rows from each table.  The basic shape of the test query is the same for each of the three test tables: SELECT TOP (150) T.id, T.padding FROM dbo.Test AS T ORDER BY NEWID() OPTION (MAXDOP 1) ; Test 1 – CHAR(3999) Running the template query shown above using the TestCHAR table as the target, we find that the query takes around 5 seconds to return its results.  This seems slow, considering that the table only has 50,000 rows.  Working on the assumption that generating a GUID for each row is a CPU-intensive operation, we might try enabling parallelism to see if that speeds up the response time.  Running the query again (but without the MAXDOP 1 hint) on a machine with eight logical processors, the query now takes 10 seconds to execute – twice as long as when run serially. Rather than attempting further guesses at the cause of the slowness, let’s go back to serial execution and add some monitoring.  The script below monitors STATISTICS IO output and the amount of tempdb used by the test query.  We will also run a Profiler trace to capture any warnings generated during query execution. DECLARE @read BIGINT, @write BIGINT ; SELECT @read = SUM(num_of_bytes_read), @write = SUM(num_of_bytes_written) FROM tempdb.sys.database_files AS DBF JOIN sys.dm_io_virtual_file_stats(2, NULL) AS FS ON FS.file_id = DBF.file_id WHERE DBF.type_desc = 'ROWS' ; SET STATISTICS IO ON ; SELECT TOP (150) TC.id, TC.padding FROM dbo.TestCHAR AS TC ORDER BY NEWID() OPTION (MAXDOP 1) ; SET STATISTICS IO OFF ; SELECT tempdb_read_MB = (SUM(num_of_bytes_read) - @read) / 1024. / 1024., tempdb_write_MB = (SUM(num_of_bytes_written) - @write) / 1024. / 1024., internal_use_MB = ( SELECT internal_objects_alloc_page_count / 128.0 FROM sys.dm_db_task_space_usage WHERE session_id = @@SPID ) FROM tempdb.sys.database_files AS DBF JOIN sys.dm_io_virtual_file_stats(2, NULL) AS FS ON FS.file_id = DBF.file_id WHERE DBF.type_desc = 'ROWS' ; Let’s take a closer look at the statistics and query plan generated from this: Following the flow of the data from right to left, we see the expected 50,000 rows emerging from the Clustered Index Scan, with a total estimated size of around 191MB.  The Compute Scalar adds a column containing a random GUID (generated from the NEWID() function call) for each row.  With this extra column in place, the size of the data arriving at the Sort operator is estimated to be 192MB. Sort is a blocking operator – it has to examine all of the rows on its input before it can produce its first row of output (the last row received might sort first).  This characteristic means that Sort requires a memory grant – memory allocated for the query’s use by SQL Server just before execution starts.  In this case, the Sort is the only memory-consuming operator in the plan, so it has access to the full 243MB (248,696KB) of memory reserved by SQL Server for this query execution. Notice that the memory grant is significantly larger than the expected size of the data to be sorted.  SQL Server uses a number of techniques to speed up sorting, some of which sacrifice size for comparison speed.  Sorts typically require a very large number of comparisons, so this is usually a very effective optimization.  One of the drawbacks is that it is not possible to exactly predict the sort space needed, as it depends on the data itself.  SQL Server takes an educated guess based on data types, sizes, and the number of rows expected, but the algorithm is not perfect. In spite of the large memory grant, the Profiler trace shows a Sort Warning event (indicating that the sort ran out of memory), and the tempdb usage monitor shows that 195MB of tempdb space was used – all of that for system use.  The 195MB represents physical write activity on tempdb, because SQL Server strictly enforces memory grants – a query cannot ‘cheat’ and effectively gain extra memory by spilling to tempdb pages that reside in memory.  Anyway, the key point here is that it takes a while to write 195MB to disk, and this is the main reason that the query takes 5 seconds overall. If you are wondering why using parallelism made the problem worse, consider that eight threads of execution result in eight concurrent partial sorts, each receiving one eighth of the memory grant.  The eight sorts all spilled to tempdb, resulting in inefficiencies as the spilled sorts competed for disk resources.  More importantly, there are specific problems at the point where the eight partial results are combined, but I’ll cover that in a future post. CHAR(3999) Performance Summary: 5 seconds elapsed time 243MB memory grant 195MB tempdb usage 192MB estimated sort set 25,043 logical reads Sort Warning Test 2 – VARCHAR(MAX) We’ll now run exactly the same test (with the additional monitoring) on the table using a VARCHAR(MAX) padding column: DECLARE @read BIGINT, @write BIGINT ; SELECT @read = SUM(num_of_bytes_read), @write = SUM(num_of_bytes_written) FROM tempdb.sys.database_files AS DBF JOIN sys.dm_io_virtual_file_stats(2, NULL) AS FS ON FS.file_id = DBF.file_id WHERE DBF.type_desc = 'ROWS' ; SET STATISTICS IO ON ; SELECT TOP (150) TM.id, TM.padding FROM dbo.TestMAX AS TM ORDER BY NEWID() OPTION (MAXDOP 1) ; SET STATISTICS IO OFF ; SELECT tempdb_read_MB = (SUM(num_of_bytes_read) - @read) / 1024. / 1024., tempdb_write_MB = (SUM(num_of_bytes_written) - @write) / 1024. / 1024., internal_use_MB = ( SELECT internal_objects_alloc_page_count / 128.0 FROM sys.dm_db_task_space_usage WHERE session_id = @@SPID ) FROM tempdb.sys.database_files AS DBF JOIN sys.dm_io_virtual_file_stats(2, NULL) AS FS ON FS.file_id = DBF.file_id WHERE DBF.type_desc = 'ROWS' ; This time the query takes around 8 seconds to complete (3 seconds longer than Test 1).  Notice that the estimated row and data sizes are very slightly larger, and the overall memory grant has also increased very slightly to 245MB.  The most marked difference is in the amount of tempdb space used – this query wrote almost 391MB of sort run data to the physical tempdb file.  Don’t draw any general conclusions about VARCHAR(MAX) versus CHAR from this – I chose the length of the data specifically to expose this edge case.  In most cases, VARCHAR(MAX) performs very similarly to CHAR – I just wanted to make test 2 a bit more exciting. MAX Performance Summary: 8 seconds elapsed time 245MB memory grant 391MB tempdb usage 193MB estimated sort set 25,043 logical reads Sort warning Test 3 – TEXT The same test again, but using the deprecated TEXT data type for the padding column: DECLARE @read BIGINT, @write BIGINT ; SELECT @read = SUM(num_of_bytes_read), @write = SUM(num_of_bytes_written) FROM tempdb.sys.database_files AS DBF JOIN sys.dm_io_virtual_file_stats(2, NULL) AS FS ON FS.file_id = DBF.file_id WHERE DBF.type_desc = 'ROWS' ; SET STATISTICS IO ON ; SELECT TOP (150) TT.id, TT.padding FROM dbo.TestTEXT AS TT ORDER BY NEWID() OPTION (MAXDOP 1, RECOMPILE) ; SET STATISTICS IO OFF ; SELECT tempdb_read_MB = (SUM(num_of_bytes_read) - @read) / 1024. / 1024., tempdb_write_MB = (SUM(num_of_bytes_written) - @write) / 1024. / 1024., internal_use_MB = ( SELECT internal_objects_alloc_page_count / 128.0 FROM sys.dm_db_task_space_usage WHERE session_id = @@SPID ) FROM tempdb.sys.database_files AS DBF JOIN sys.dm_io_virtual_file_stats(2, NULL) AS FS ON FS.file_id = DBF.file_id WHERE DBF.type_desc = 'ROWS' ; This time the query runs in 500ms.  If you look at the metrics we have been checking so far, it’s not hard to understand why: TEXT Performance Summary: 0.5 seconds elapsed time 9MB memory grant 5MB tempdb usage 5MB estimated sort set 207 logical reads 596 LOB logical reads Sort warning SQL Server’s memory grant algorithm still underestimates the memory needed to perform the sorting operation, but the size of the data to sort is so much smaller (5MB versus 193MB previously) that the spilled sort doesn’t matter very much.  Why is the data size so much smaller?  The query still produces the correct results – including the large amount of data held in the padding column – so what magic is being performed here? TEXT versus MAX Storage The answer lies in how columns of the TEXT data type are stored.  By default, TEXT data is stored off-row in separate LOB pages – which explains why this is the first query we have seen that records LOB logical reads in its STATISTICS IO output.  You may recall from my last post that LOB data leaves an in-row pointer to the separate storage structure holding the LOB data. SQL Server can see that the full LOB value is not required by the query plan until results are returned, so instead of passing the full LOB value down the plan from the Clustered Index Scan, it passes the small in-row structure instead.  SQL Server estimates that each row coming from the scan will be 79 bytes long – 11 bytes for row overhead, 4 bytes for the integer id column, and 64 bytes for the LOB pointer (in fact the pointer is rather smaller – usually 16 bytes – but the details of that don’t really matter right now). OK, so this query is much more efficient because it is sorting a very much smaller data set – SQL Server delays retrieving the LOB data itself until after the Sort starts producing its 150 rows.  The question that normally arises at this point is: Why doesn’t SQL Server use the same trick when the padding column is defined as VARCHAR(MAX)? The answer is connected with the fact that if the actual size of the VARCHAR(MAX) data is 8000 bytes or less, it is usually stored in-row in exactly the same way as for a VARCHAR(8000) column – MAX data only moves off-row into LOB storage when it exceeds 8000 bytes.  The default behaviour of the TEXT type is to be stored off-row by default, unless the ‘text in row’ table option is set suitably and there is room on the page.  There is an analogous (but opposite) setting to control the storage of MAX data – the ‘large value types out of row’ table option.  By enabling this option for a table, MAX data will be stored off-row (in a LOB structure) instead of in-row.  SQL Server Books Online has good coverage of both options in the topic In Row Data. The MAXOOR Table The essential difference, then, is that MAX defaults to in-row storage, and TEXT defaults to off-row (LOB) storage.  You might be thinking that we could get the same benefits seen for the TEXT data type by storing the VARCHAR(MAX) values off row – so let’s look at that option now.  This script creates a fourth table, with the VARCHAR(MAX) data stored off-row in LOB pages: CREATE TABLE dbo.TestMAXOOR ( id INTEGER IDENTITY (1,1) NOT NULL, padding VARCHAR(MAX) NOT NULL,   CONSTRAINT [PK dbo.TestMAXOOR (id)] PRIMARY KEY CLUSTERED (id), ) ; EXECUTE sys.sp_tableoption @TableNamePattern = N'dbo.TestMAXOOR', @OptionName = 'large value types out of row', @OptionValue = 'true' ; SELECT large_value_types_out_of_row FROM sys.tables WHERE [schema_id] = SCHEMA_ID(N'dbo') AND name = N'TestMAXOOR' ; INSERT INTO dbo.TestMAXOOR WITH (TABLOCKX) ( padding ) SELECT SPACE(0) FROM dbo.TestCHAR ORDER BY id ; UPDATE TM WITH (TABLOCK) SET padding.WRITE (TC.padding, NULL, NULL) FROM dbo.TestMAXOOR AS TM JOIN dbo.TestCHAR AS TC ON TC.id = TM.id ; EXECUTE sys.sp_spaceused @objname = 'dbo.TestMAXOOR' ; CHECKPOINT ; Test 4 – MAXOOR We can now re-run our test on the MAXOOR (MAX out of row) table: DECLARE @read BIGINT, @write BIGINT ; SELECT @read = SUM(num_of_bytes_read), @write = SUM(num_of_bytes_written) FROM tempdb.sys.database_files AS DBF JOIN sys.dm_io_virtual_file_stats(2, NULL) AS FS ON FS.file_id = DBF.file_id WHERE DBF.type_desc = 'ROWS' ; SET STATISTICS IO ON ; SELECT TOP (150) MO.id, MO.padding FROM dbo.TestMAXOOR AS MO ORDER BY NEWID() OPTION (MAXDOP 1, RECOMPILE) ; SET STATISTICS IO OFF ; SELECT tempdb_read_MB = (SUM(num_of_bytes_read) - @read) / 1024. / 1024., tempdb_write_MB = (SUM(num_of_bytes_written) - @write) / 1024. / 1024., internal_use_MB = ( SELECT internal_objects_alloc_page_count / 128.0 FROM sys.dm_db_task_space_usage WHERE session_id = @@SPID ) FROM tempdb.sys.database_files AS DBF JOIN sys.dm_io_virtual_file_stats(2, NULL) AS FS ON FS.file_id = DBF.file_id WHERE DBF.type_desc = 'ROWS' ; TEXT Performance Summary: 0.3 seconds elapsed time 245MB memory grant 0MB tempdb usage 193MB estimated sort set 207 logical reads 446 LOB logical reads No sort warning The query runs very quickly – slightly faster than Test 3, and without spilling the sort to tempdb (there is no sort warning in the trace, and the monitoring query shows zero tempdb usage by this query).  SQL Server is passing the in-row pointer structure down the plan and only looking up the LOB value on the output side of the sort. The Hidden Problem There is still a huge problem with this query though – it requires a 245MB memory grant.  No wonder the sort doesn’t spill to tempdb now – 245MB is about 20 times more memory than this query actually requires to sort 50,000 records containing LOB data pointers.  Notice that the estimated row and data sizes in the plan are the same as in test 2 (where the MAX data was stored in-row). The optimizer assumes that MAX data is stored in-row, regardless of the sp_tableoption setting ‘large value types out of row’.  Why?  Because this option is dynamic – changing it does not immediately force all MAX data in the table in-row or off-row, only when data is added or actually changed.  SQL Server does not keep statistics to show how much MAX or TEXT data is currently in-row, and how much is stored in LOB pages.  This is an annoying limitation, and one which I hope will be addressed in a future version of the product. So why should we worry about this?  Excessive memory grants reduce concurrency and may result in queries waiting on the RESOURCE_SEMAPHORE wait type while they wait for memory they do not need.  245MB is an awful lot of memory, especially on 32-bit versions where memory grants cannot use AWE-mapped memory.  Even on a 64-bit server with plenty of memory, do you really want a single query to consume 0.25GB of memory unnecessarily?  That’s 32,000 8KB pages that might be put to much better use. The Solution The answer is not to use the TEXT data type for the padding column.  That solution happens to have better performance characteristics for this specific query, but it still results in a spilled sort, and it is hard to recommend the use of a data type which is scheduled for removal.  I hope it is clear to you that the fundamental problem here is that SQL Server sorts the whole set arriving at a Sort operator.  Clearly, it is not efficient to sort the whole table in memory just to return 150 rows in a random order. The TEXT example was more efficient because it dramatically reduced the size of the set that needed to be sorted.  We can do the same thing by selecting 150 unique keys from the table at random (sorting by NEWID() for example) and only then retrieving the large padding column values for just the 150 rows we need.  The following script implements that idea for all four tables: SET STATISTICS IO ON ; WITH TestTable AS ( SELECT * FROM dbo.TestCHAR ), TopKeys AS ( SELECT TOP (150) id FROM TestTable ORDER BY NEWID() ) SELECT T1.id, T1.padding FROM TestTable AS T1 WHERE T1.id = ANY (SELECT id FROM TopKeys) OPTION (MAXDOP 1) ; WITH TestTable AS ( SELECT * FROM dbo.TestMAX ), TopKeys AS ( SELECT TOP (150) id FROM TestTable ORDER BY NEWID() ) SELECT T1.id, T1.padding FROM TestTable AS T1 WHERE T1.id IN (SELECT id FROM TopKeys) OPTION (MAXDOP 1) ; WITH TestTable AS ( SELECT * FROM dbo.TestTEXT ), TopKeys AS ( SELECT TOP (150) id FROM TestTable ORDER BY NEWID() ) SELECT T1.id, T1.padding FROM TestTable AS T1 WHERE T1.id IN (SELECT id FROM TopKeys) OPTION (MAXDOP 1) ; WITH TestTable AS ( SELECT * FROM dbo.TestMAXOOR ), TopKeys AS ( SELECT TOP (150) id FROM TestTable ORDER BY NEWID() ) SELECT T1.id, T1.padding FROM TestTable AS T1 WHERE T1.id IN (SELECT id FROM TopKeys) OPTION (MAXDOP 1) ; SET STATISTICS IO OFF ; All four queries now return results in much less than a second, with memory grants between 6 and 12MB, and without spilling to tempdb.  The small remaining inefficiency is in reading the id column values from the clustered primary key index.  As a clustered index, it contains all the in-row data at its leaf.  The CHAR and VARCHAR(MAX) tables store the padding column in-row, so id values are separated by a 3999-character column, plus row overhead.  The TEXT and MAXOOR tables store the padding values off-row, so id values in the clustered index leaf are separated by the much-smaller off-row pointer structure.  This difference is reflected in the number of logical page reads performed by the four queries: Table 'TestCHAR' logical reads 25511 lob logical reads 000 Table 'TestMAX'. logical reads 25511 lob logical reads 000 Table 'TestTEXT' logical reads 00412 lob logical reads 597 Table 'TestMAXOOR' logical reads 00413 lob logical reads 446 We can increase the density of the id values by creating a separate nonclustered index on the id column only.  This is the same key as the clustered index, of course, but the nonclustered index will not include the rest of the in-row column data. CREATE UNIQUE NONCLUSTERED INDEX uq1 ON dbo.TestCHAR (id); CREATE UNIQUE NONCLUSTERED INDEX uq1 ON dbo.TestMAX (id); CREATE UNIQUE NONCLUSTERED INDEX uq1 ON dbo.TestTEXT (id); CREATE UNIQUE NONCLUSTERED INDEX uq1 ON dbo.TestMAXOOR (id); The four queries can now use the very dense nonclustered index to quickly scan the id values, sort them by NEWID(), select the 150 ids we want, and then look up the padding data.  The logical reads with the new indexes in place are: Table 'TestCHAR' logical reads 835 lob logical reads 0 Table 'TestMAX' logical reads 835 lob logical reads 0 Table 'TestTEXT' logical reads 686 lob logical reads 597 Table 'TestMAXOOR' logical reads 686 lob logical reads 448 With the new index, all four queries use the same query plan (click to enlarge): Performance Summary: 0.3 seconds elapsed time 6MB memory grant 0MB tempdb usage 1MB sort set 835 logical reads (CHAR, MAX) 686 logical reads (TEXT, MAXOOR) 597 LOB logical reads (TEXT) 448 LOB logical reads (MAXOOR) No sort warning I’ll leave it as an exercise for the reader to work out why trying to eliminate the Key Lookup by adding the padding column to the new nonclustered indexes would be a daft idea Conclusion This post is not about tuning queries that access columns containing big strings.  It isn’t about the internal differences between TEXT and MAX data types either.  It isn’t even about the cool use of UPDATE .WRITE used in the MAXOOR table load.  No, this post is about something else: Many developers might not have tuned our starting example query at all – 5 seconds isn’t that bad, and the original query plan looks reasonable at first glance.  Perhaps the NEWID() function would have been blamed for ‘just being slow’ – who knows.  5 seconds isn’t awful – unless your users expect sub-second responses – but using 250MB of memory and writing 200MB to tempdb certainly is!  If ten sessions ran that query at the same time in production that’s 2.5GB of memory usage and 2GB hitting tempdb.  Of course, not all queries can be rewritten to avoid large memory grants and sort spills using the key-lookup technique in this post, but that’s not the point either. The point of this post is that a basic understanding of execution plans is not enough.  Tuning for logical reads and adding covering indexes is not enough.  If you want to produce high-quality, scalable TSQL that won’t get you paged as soon as it hits production, you need a deep understanding of execution plans, and as much accurate, deep knowledge about SQL Server as you can lay your hands on.  The advanced database developer has a wide range of tools to use in writing queries that perform well in a range of circumstances. By the way, the examples in this post were written for SQL Server 2008.  They will run on 2005 and demonstrate the same principles, but you won’t get the same figures I did because 2005 had a rather nasty bug in the Top N Sort operator.  Fair warning: if you do decide to run the scripts on a 2005 instance (particularly the parallel query) do it before you head out for lunch… This post is dedicated to the people of Christchurch, New Zealand. © 2011 Paul White email: @[email protected] twitter: @SQL_Kiwi

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  • User Experience Highlights in PeopleSoft and PeopleTools: Direct from Jeff Robbins

    - by mvaughan
    By Kathy Miedema, Oracle Applications User Experience  This is the fifth in a series of blog posts on the user experience (UX) highlights in various Oracle product families. The last posted interview was with Nadia Bendjedou, Senior Director, Product Strategy on upcoming Oracle E-Business Suite user experience highlights. You’ll see themes around productivity and efficiency, and get an early look at the latest mobile offerings coming through these product lines. Today’s post is on the user experience in PeopleSoft and PeopleTools. To learn more about what’s ahead, attend PeopleSoft or PeopleTools OpenWorld presentations.This interview is with Jeff Robbins, Senior Director, PeopleSoft Development. Jeff Robbins Q: How would you describe the vision you have for the user experience of PeopleSoft?A: Intuitive – Specifically, customers use PeopleSoft to help their employees do their day-to-day work, and the UI (user interface) has been helpful and assistive in that effort. If it’s not obvious what they need to do a task, then the UI isn’t working. So the application needs to make it simple for users to find information they need, complete a task, do all the things they are responsible for, and it really helps when the UI just makes sense. Productive – PeopleSoft is a tool used to support people to do their work, and a lot of users are measured by how much work they’re able to get done per hour, per day, etc. The UI needs to help them be as productive as possible, and can’t make them waste time or energy. The UI needs to reflect the type of work necessary for a task -- if it's data entry, the UI needs to assist the user to get information into the system. For analysts, the UI needs help users assess or analyze information in a particular way. Innovative – The concept of the UI being innovative is something we’ve been working on for years. It’s not just that we want to be seen as innovative, the fact is that companies are asking their employees to do more than they’ve ever asked before. More often companies want to roll out processes as employee or manager self-service, where an employee is responsible to review and maintain their own data. So we’ve had to reinvent, and ask,  “How can we modify the ways an employee interacts with our applications so that they can be more productive and efficient – even with tasks that are entirely unfamiliar?”  Our focus on innovation has forced us to design new ways for users to interact with the entire application.Q: How are the UX features you have delivered so far resonating with customers?  A: Resonating very well. We’re hearing tremendous responses from users, managers, decision-makers -- who are very happy with the improved user experience. Many of the individual features resonate well. Some have really hit home, others are better than they used to be but show us that there’s still room for improvement.A couple innovations really stand out; features that have a significant effect on how users interact with PeopleSoft.First, the deployment of PeopleSoft in a way that’s more like a consumer website with the PeopleSoft Home page and Dashboards.  This new approach is very web-centric, where users feel they’re coming to a website rather than logging into an enterprise application.  There’s lots of information from all around the organization collected in a way that feels very familiar to users. In order to do your job, you can come to this web site rather than having to learn how to log into an application and figure out a complicated menu. Companies can host these really rich web sites for employees that are home pages for accessing critical tasks and information. The UI elements of incorporating search into the whole navigation process is another hit. Rather than having to log in and choose a task from a menu, users come to the web site and begin a task by simply searching for data: themselves, another employee, a customer record, whatever.  The search results include the data along with a set of actions the user might take, completely eliminating the need to hunt through a complicated system menu. Search-centric navigation is really sitting well with customers who are trying to deploy an intuitive set of systems. Q: Are any UX highlights more popular than you expected them to be?  A: We introduced a feature called Pivot Grid in the last release, which is a combination of an interactive grid, like an Excel Pivot Table, along with a dynamic visual chart that automatically graphs the data. I wasn’t certain at first how extensively this would be used. It looked like an innovative tool, but it wasn’t clear how it would be incorporated in business process applications. The fact is that everyone who sees Pivot Grids is thrilled with that kind of interactivity.  It reflects the amount of analytical thinking customers are asking employees to do. Employees can’t just enter data any more. They must interact with it, analyze it, and make decisions. Pivot Grids fit into this way of working. Q: What can you tell us about PeopleSoft’s mobile offerings?A: A lot of customers are finding that mobile is the chief priority in their organization.  They tell us they want their employees to be able to access company information from their mobile devices.  Of course, not everyone has the same requirements, so we’re working to make sure we can help our customers accomplish what they’re trying to do.  We’ve already delivered a number of mobile features.  For instance, PeopleSoft home pages, dashboards and workcenters all work well on an iPad, straight out of the box.  We’ve delivered a number of key functions and tasks for mobile workers – those who are responsible for using a mobile device to manage inventory, for example.  Customers tell us they also need a holistic strategy, one that allows their employees to access nearly every task from a mobile device.  While we don’t expect users to do extensive data entry from their smartphone, it makes sense that they have access to company information and systems while away from their desk.  That’s where our strategy is going now.  We plan to unveil a number of new mobile offerings at OpenWorld.  Some will be available then, some shortly after. Q: What else are you working on now that you think is going to be exciting to customers at Oracle OpenWorld?A: Our next release -- the big thing is PeopleSoft 9.2, and we’ll be talking about the huge amount of work that’s gone into the next versions. A new toolset, 8.53, will be coming, and there’s a lot to talk about there, and the next generation of PeopleSoft 9.2.  We have a ton of new stuff coming.Q: What do you want PeopleSoft customers to know? A: We have been focusing on the user experience in PeopleSoft as a very high priority for the last 4 years, and it’s had interesting effects. One thing is that the application is better, more usable.  We’ve made visible improvements. Another aspect is that in customers’ minds, the PeopleSoft brand is being reinvigorated. Customers invested in PeopleSoft years ago, and then they weren’t sure where PeopleSoft was going.  This investment in the UI and overall user experience keeps PeopleSoft current, innovative and fresh.  Customers  are able to take advantage of a lot of new features, even on the older applications, simply by upgrading their PeopleTools. The interest in that ability has been tremendous. Knowing they have a lot of these features available -- right now, that’s pretty huge. There’s been a tremendous amount of positive response, just on the fact that we’re focusing on the user experience. Editor’s note: For more on PeopleSoft and PeopleTools user experience highlights, visit the Usable Apps web site.To find out more about these enhancements at Openworld, be sure to check out these sessions: GEN8928     General Session: PeopleSoft Update and Product RoadmapCON9183     PeopleSoft PeopleTools Technology Roadmap CON8932     New Functional PeopleSoft PeopleTools Capabilities for the Line-of-Business UserCON9196     PeopleSoft PeopleTools Roadmap: Mobile ApplicationsCON9186     Case Study: Delivering a Groundbreaking User Interface with PeopleSoft PeopleTools

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  • Add an Opera Style Status Bar to Firefox

    - by Asian Angel
    Anyone who has used Opera will be familiar with the information presented for the webpage that is currently loading in the browser (i.e. number of images loaded). If you would like to have that same functionality in Firefox then join us as we look at the Extended Statusbar extension. Before Here is the default setup for Firefox…not a lot of information available to indicate exactly how much of the webpage has already loaded versus what has not. For some people this is enough but what if you like more details? Extended Statusbar in Action You may be curious about the information that the Extended Statusbar extension will provide. The information includes: Percentage of the webpage loaded The number of images loaded Bytes downloaded Average download speed The load time After emptying the cache we once again reloaded the HTG homepage. The default style/mode is “Classic Style” and the “webpage load information” will be displayed within your “Status Bar” as shown here. The information available after the webpage finished loading in “Classic Style”. If you prefer “Slim Mode” this is how your “Status Bar” should look afterwards…very condensed. For those preferring the “New Style” a temporary addition will appear above your regular “Status Bar” and disappear just a few seconds after the webpage has fully loaded (unless changed in the “Settings”). Settings The “Settings” are set up in two different ways. For those who prefer to use the “Classic Style & Slim Mode” these are the options available to you. If you prefer the “New Style” then you will have a whole different set of options available. Notice that you can exclude certain webpages and set a custom style if desired. Conclusion If you have been wanting to add Opera style webpage loading information to your “Status Bar” then you should definitely give this extension a try. Links Download the Extended Statusbar extension (Mozilla Add-ons) Similar Articles Productive Geek Tips Move the Progress Bar to the Tabs in FirefoxSet the Speed Dial as the Opera Startup PageAuto-Hide Your Cluttered Firefox Status Bar ItemsSimplify Text Copying & Pasting in Firefox with AutoCopyScan Files for Viruses Before You Download With Dr.Web TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 If it were only this easy SyncToy syncs Files and Folders across Computers on a Network (or partitions on the same drive) Classic Cinema Online offers 100’s of OnDemand Movies OutSync will Sync Photos of your Friends on Facebook and Outlook Windows 7 Easter Theme YoWindoW, a real time weather screensaver

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