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• Need Help With Conflicting Customer Support Goals?

  - by Tom Floodeen

  It seems that every OPS review Customer Support Executives are being asked to improve the customer KPIs while also improving gross margin. This is a tough road for even experienced leaders. You need to reduce your agents research time while increasing their answer accuracy. You want to spend less time training them while growing the number of products and systems being used. You have to deal with increasing service volumes but at the same time you need to focus on creating appropriate service insight. After all, to be a great support center you not only have to be good at answering questions, you also need to be good at preventing them.   Five Key Benefits of knowledge Management in Customer Service will help you start down the path meeting these, and other, objectives. With Oracle Knowledge Products, fully integrated with Oracle’s CRM solutions, you can accomplish both increased  service demand while driving your costs down. And you can handle both while positively impacting the satisfaction and loyalty of your customers.  Take advantage of Oracle to not only provide you with a great integrated tool suite, but also with the vision to drive you down the path of success.

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• How should a developer reject impossible requirements?

  - by sugar

  Here's the problem I'm facing: Quote From Project Manager: Hey Sugar, I'm assigning you the task of developing a framework that could be used for many different iOS applications. Here are the requirements: It should be able to detect the thickness of the thumb or fingers being used to manipulate the UI. With this information, all elements of the UI should be arranged & sized automatically. For a larger thumb, elements should be arranged nearer the center of the screen. For a smaller thumb, elements should be arranged nearer the corners of the screen. For a larger thumb, all fonts should be smaller. (We're assuming an adult in this case.) For a smaller thumb, all fonts should be larger. (We're assuming a younger person in this case.) Summary: This framework is required for creating user-friendly user interfaces programmatically. The framework should be developed in such a way that we can use for as many projects as needed, so it must also be very developer-friendly. I am the developer given this task, so my questions are as follows: How can I explain that these requirements are a little ridiculous? How can I explain that it would be better to concentrate on developing actual projects? How can I explain that even if this were possible, I wouldn't recommended developing such a thing? How do I say NO to this project politely, gently, and respectfully? How can I explain that even for a developer with 3 years of experience, this might not be possible?

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• Google Blogger Website CName and/or Text File Issues

  - by Francis Gibbons

  I have a blogger Blog website and I would like to have it show up on my company website. I have read a couple articles out there on how to do it. A hand full of them talk about using FTP which is old and no longer available. However, I am trying to following along with this one: http://www.infinite42.com/small-business/integrate-blogger-blog-website Which seems pretty easy but I am having a problem getting Google to Verify the DNS CName or Text Record that I created on my Windows 2007 Server. Do I need to create this record at the registra level. Right now the domain is setup at the registra to point the www record to my server where on my server I tried the Txt Record and the CName Record with no luck in DNS. Here are the Google instructions for creating a CName file record in DNS: Follow the steps below to create a DNS (Domain Name System) record that proves to Google that you own the domain. Add the CNAME record below to the DNS configuration for abc.com. CNAME Label / Host: CNAME Destination / Target: Click Verify below. When Google finds this DNS record, we'll make you a verified owner of the domain. (Note: DNS changes may take some time. If we don't find the record immediately, we'll check for it periodically.) To stay verified, don't remove the DNS record, even after verification succeeds. Here is the link to do it with a CName: http://googlewebmastercentral.blogspot.com/2012/08/domain-verification-using-cname-records.html When I go to add my CName record on my server's DNS the only two fields available are Alias Name and Fully Qualified Domain Name. How am I suppose to create this record can someone please tell me? Thanks, Frank

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• How to convert poor quality bitmap image to vector?

  - by Macha

  I'm designing a website for a group which has lost the original digital image for their logo. The only file they have of it is a jpg which was embedded into a word document. The image has everything possible wrong with it: Anti-aliased onto a white background where it should be transparent Image artefacts Resized downwards poorly. Lines that should be straight and solid aren't. I've currently used the wand tool to get rid of the white background, and stuck it on the website, but it's poor quality makes it stick out like a sore thumb. I need a few different sizes of it to use, so how would I go about creating a vector image based on it?

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• Understanding List formatting in MSWord

  - by John

  I've never understood how formatting works in MSWord for lists... it mostly just works but sometimes becomes incredibly stubborn about enforcing styles you don't want, especially when copy-pasting into a list and working with multiple, multi-layer lists. What are some good ways to understand how it works, so one can work with Word, instead of fighting against it? Here's an example... I want a list like: 1)first test CHECK: a)something b)another thing 2)another test CHECK: a)it works b)it doesn't crash I find Word really doesn't like this... I try creating one mini-list and copy pasting but typically the numbering on the sub-lists doesn't re-start automatically, etc. I'm using Word 2007 but I remember it being this way in earlier versions too.

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• Flattening PDF transparency

  - by Jan

  I have a PDF, made with Inkscape, that uses transparent colors. This image shall be used in a LaTeX document. While preserving the transparency is nice for editing, it can be a problem for printing. Printing usually involves PDF to PS conversion. Since Postscript does not support transparency, this requires either flatting, i.e. creating a vector graphic that works without transparency or rastering, i.e. rendering a bitmap image. When a PDF document containing such a figure is printed (or converted to PS) using Evince (or Cairo or Ghostscript), the whole page gets rendered as a bitmap, rendering fonts ugly (different from other pages). (Adobe Acrobat handles such PDFs well.) Unfortunately, converting the PDF figures to EPS (before including them with LaTeX) doesn't help much, because both pdftops and pdf2ps (again, Cairo or Ghostscript) rasterize the image, i.e. render a bitmap (saved as EPS). (This is slightly better, because it doesn't affect the whole page, but I'd still prefer a vector graphics.) How can I flatten transparency with Inkscape or other software on Linux?

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• Difference between VMWare tools?

  - by tore-

  I'm currently writing a module for puppet which installs VMWare tools to virtual nodes. I want to do this via yum and and yum-repo. VMWare have their own repo (http://packages.vmware.com/tools/esx/3.5latest/rhel5/x86_64/index.html) which I thought I could use, rather than creating my own. But then I noticed that their repo files is alot different than the rpm file used when installing VMWare Tools on the node, via the "Install/upgrade VMWare Tools" in vSphere. Does anyone know what the real difference is? Does anyone have any preferences?

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• Getting rid of a trojan. SVCHOST question

  - by MasterPeter

  My antivirus keeps notifying me of a trojan. svchost.exe keeps creating some 'drivers' (.sys files in the drivers directory under system32 of my Windows XP installation) each of which is marked as Bubnix.AB trojan. The antivirus fails to remove many of the files as they are immediately used by svchost (I presume). How do I find out which service is the culprit? Why can't the antivirus effectively rid me of this plague? Also, how many svchost processes is it normal to have running at any one time? I am using Win XP SP3, and ESET NOD32 antivirus.

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• Symbolic link to text editor (Sublime) on Mac

  - by Michael

  I'm following along with this tutorial on how to use Sublime text editor https://tutsplus.com/lesson/services-and-opening-sublime-from-the-terminal/ . It gives instructions to enter the following command to enable opening of Sublime in the terminal. ln -s "/Applications/Sublime Text 2.app/Contents/SharedSupport/bin/subl" /bin/subl After creating that link, it says I should be able to do subl . to open all the files in a folder in Sublime. However, when I do it, it says -bash: subl: command not found My system says the file exists ln: /bin/subl: File exists Any idea what I can do?

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• unit/integration testing web service proxy client

  - by cori

  I'm rewriting a PHP client/proxy library that provides an interface to a SOAP-based .Net webservice, and in the process I want to add some unit and integration tests so future modifications are less risky. The work the library I'm working on performs is to marshall the calls to the web service and do a little reorganizing of the responses to present a slightly more -object-oriented interface to the underlying service. Since this library is little else than a thin layer on top of web service calls, my basic assumption is that I'll really be writing integration tests more than unit tests - for example, I don't see any reason to mock away the web service - the work that's performed by the code I'm working on is very light; it's almost passing the response from the service right back to its consumer. Most of the calls are basic CRUD operations: CreateRole(), CreateUser(), DeleteUser(), FindUser(), &ct. I'll be starting from a known database state - the system I'm using for these tests is isolated for testing purposes, so the results will be more or less predictable. My question is this: is it natural to use web service calls to confirm the results of operations within the tests and to reset the state of the application within the scope of each test? Here's an example: One test might be createUserReturnsValidUserId() and might go like this: public function createUserReturnsValidUserId() { // we're assuming a global connection to the service $newUserId = $client->CreateUser("user1"); assertNotNull($newUserId); assertNotNull($client->FindUser($newUserId); $client->deleteUser($newUserId); } So I'm creating a user, making sure I get an ID back and that it represents a user in the system, and then cleaning up after myself (so that later tests don't rely on the success or failure of this test w/r/t the number of users in the system, for example). However this still seems pretty fragile - lots of dependencies and opportunities for tests to fail and effect the results of later tests, which I definitely want to avoid. Am I missing some options of ways to decouple these tests from the system under test, or is this really the best I can do? I think this is a fairly general unit/integration testing question, but if it matters I'm using PHPUnit for the testing framework.

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• Five Ideas: Project Management

  - by Sylvie MacKenzie, PMP

   Except from Profit Magazine “For everyone to put on the project manager hat and standardize the way every single thing is done means that now the whole organization is on the same page as to what needs to occur from the time a hurricane hits Haiti and when a boat pulls in to unload supplies.” —Rich D’Addario, consulting project manager in the Primavera Global Business Unit at Oracle, on helping AmeriCares deliver aid to Haiti “Primavera P6 Analytics generates information that can help organizations improve their utilization and trim down overall operating costs. But more importantly, it gives organizations improved visibility.” —Yasser Mahmud, vice president of product strategy and industry marketing in Oracle’s Primavera Global Business Unit “Organizations are constantly looking for ways to improve the speed and precision of their decisions and work without creating environments and systems that limit their personnel through rigid structures and inflexible processes. The latest release of Primavera Portfolio Management meets this demand by further streamlining processes and supporting enhanced decision-making, helping drive better value from portfolios. In addition, the new UI clearly demonstrates Oracle's commitment to providing a seamlessly integrated enterprise project portfolio management product suite.” —Mike Sicilia, senior vice president, Oracle's Primavera “Make it a business project, not an IT project. All levels of functional management must have ownership, responsibility, and accountability for the success of the implementation.” —from Eaton Operations Services Manager Marcos Baccetto's 9 Project Management Tips “AEC firms must strategically pursue standardization opportunities in the project management area while preserving the spirit of entrepreneurism and flexibility at an individual project manager level. An enterprise technology platform doesn't only help with standardization of key project management processes across the enterprise; it also improves performance management, team collaboration and client specific reporting at an individual project level.” —Maneesh Chhabra is a director of Industry Strategy and Insight at Oracle

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• ASP.NET MVC Cookbook &ndash; public review

  - by Andrew Siemer - www.andrewsiemer.com

  I have recently started writing another book.  The topic of this book is ASP.NET MVC.  This book differs from my previous book in that rather than working towards building one project from end to end – this book will demonstrate specific topics from end to end.  It is a recipe book (hence the cookbook name) and will be part of the Packt Publishing cookbook series.  An example recipe in this book might be how to consume JSON, creating a master /details page, jquery modal popups, custom ActionResults, etc.  Basically anything recipe oriented around the topic of ASP.NET MVC might be acceptable.  If you are interested in helping out with the review process you can join the “ASP.NET MVC 2 Cookbook-review” group on Google here: http://groups.google.com/group/aspnet-mvc-2-cookbook-review Currently the suggested TOC for the project is listed.  Also, chapters 1, 2, and most of 8 are posted.  Chapter 5 should be available tonight or tomorrow. In addition to reporting any errors that you might find (much appreciated), I am very interested in hearing about recipes that you want included, expanded, or removed (as being redundant or overly simple).  Any input is appreciated!  Hearing user feedback after the book is complete is a little late in my opinion (unless it is positive feedback of course). Thank you!

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• Installing Java 1.5 on Ubuntu?

  - by StackedCrooked

  I already have Java 1.6, but I need to test something with 1.5. I have downloaded the .bin file from http://java.sun.com/javase/downloads/index_jdk5.jsp using the Sun Download Manager. Now I want to create a deb file from this bin file: $ fakeroot make-jpkg java_ee_sdk-5_01-linux.bin Creating temporary directory: /tmp/make-jpkg.Zpm1Y7LbZ0 Loading plugins: blackdown-j2re.sh blackdown-j2sdk.sh common.sh ibm-j2re.sh ibm-j2sdk.sh j2re.sh j2sdk-doc.sh j2sdk.sh j2se.sh sun-j2re.sh sun-j2sdk-doc.sh sun-j2sdk.sh Detected Debian build architecture: i386 Detected Debian GNU type: i486-linux-gnu No matching plugin was found. Removing temporary directory: done How can I fix the "No matching plugin was found." error?

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• Upgrade to Ubuntu 13.10 in a VirtualBox: Gnome desktop not working

  - by Xavier

  I had Ubuntu 13.04 running in a VirtualBox (the host is WinXP). I've upgraded it to 13.10 but I've some issues: Gnome desktop is not working correctly (I can log in but the main menu bar remains empty - I can only log out with CTRL-ALT-BACKSPACE) I cannot build and install the VirtualBox Guest Addons: When trying to build it, it says: me@virtuntu:/etc/init.d$ sudo ./vboxadd setup Removing existing VirtualBox DKMS kernel modules ...done. Removing existing VirtualBox non-DKMS kernel modules ...done. Building the VirtualBox Guest Additions kernel modules The headers for the current running kernel were not found. If the following module compilation fails then this could be the reason. Building the main Guest Additions module ...done. Building the shared folder support module ...fail! (Look at /var/log/vboxadd-install.log to find out what went wrong) Doing non-kernel setup of the Guest Additions ...done. In the log file, I see the following error: /tmp/vbox.0/dirops.c:292:5: error: unknown field ‘readdir’ specified in initializer .readdir = sf_dir_read, ^ /tmp/vbox.0/dirops.c:292:5: warning: initialization from incompatible pointer type [enabled by default] /tmp/vbox.0/dirops.c:292:5: warning: (near initialization for ‘sf_dir_fops.flush’) [enabled by default] make[2]: *** [/tmp/vbox.0/dirops.o] Erreur 1 make[1]: *** [_module_/tmp/vbox.0] Erreur 2 make: *** [vboxsf] Erreur 2 Creating user for the Guest Additions. Anyone had a similar experience? Any clue to help me? Thanks a lot!

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• Implementing an automatic navigation mesh generation for 2d top down map?

  - by J2V

  I am currently in the middle of implementing an A* pathfinding for enemies. In order to implement the actual A* logic, I need a navigation mesh for my map. I am working on a 2D top down rpg map. The world is static, meaning there is no requirement for dynamic runtime mesh generation. My world objects are pixel based, not tile based and have associated data with them such as scale, rotation, origin etc. I will obviously need some vertex data being generated from my world objects, maybe create a polygon generation from color data? I could create a colormap with objects for my whole map, but I have no idea how to begin creating nav mesh polygons. How would an actual navigation mesh generation look like with this kind of available information? Can anyone maybe point to some great resources? I have looked into some 3D nav mesh tools, but they seem kind of overly complex for my situation and also have a lot of their req data available from models. Thanks a lot in advance! I have been trying to get my head around it for some time now.

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• CodePlex Daily Summary for Tuesday, June 25, 2013

  CodePlex Daily Summary for Tuesday, June 25, 2013Popular ReleasesCrmRestKit.js: CrmRestKit-2.6.1.js: Improvments for "ByQueryAll": Instead of defering unit all records are loaded, the progress-handler is invoked for each 50 records Added "progress-handler" support for "ByQueryAll" See: http://api.jquery.com/deferred.notify/* See Unit-tests for details ('Retrieve all with progress notification')VG-Ripper & PG-Ripper: VG-Ripper 2.9.44: changes NEW: Added Support for "ImgChili.net" links FIXED: Auto UpdaterMinesweeper by S. Joshi: Minesweeper 1.0.0.1: Zipped!Alfa: Alfa.Common 1.0.4923: Removed useless property ErrorMessage from StringRegularExpressionValidationRule Repaired ErrorWindow and disabled report button after click action Implemented: DateTimeRangeValidationRule DateTimeValidationRule DateValidationRule NotEmptyValidationRule NotNullValidationRule RequiredValidationRule StringMaxLengthValidationRule StringMinLengthValidationRule TimeValidationRule DateTimeToStringConverter DecimalToStringConverter StringToDateTimeConverter StringToDecima...Document.Editor: 2013.25: What's new for Document.Editor 2013.25: Improved Spell Check support Improved User Interface Minor Bug Fix's, improvements and speed upsStyleMVVM: 3.0.2: This is a minor feature and bug fix release Features: ExportWhenDebuggerIsAttacedAttribute - new attribute that marks an attribute to only be exported when the debugger is attahced InjectedFilterAttributeFilterProvider - new Attribute Filter provider for MVC that injects the attributes Performance Improvements - minor speed improvements all over, and Import collections is now 50% faster Bug Fixes: Open Generic Constraints are now respected when finding exports Fix for fluent registrat...Base64 File Converter: First release: - One file can be converted at a time. - Bytes to Base64 and Base64 to Bytes conversions are availableADExtractor - work with Active-Directory: V1.3.0.2: 1.3.0.2- added optional value-index to properties - added new aggregation "Literal" to pass-through values - added new SQL commandline-switch --db to override the connection string - added new global commandline-switch --quiet to reduce output to minimum 1.3.0.1- sub-property resolution now working with aggregation (ie. All(member.objectGuid)) 1.3.0.0- added correct formatting for guids (GuidFormatter)EMICHAG: EMICHAG NETMF 4.2: Alpha release of the 4.2 version.WPF Composites: Version 4.3.0: In this Beta release, I broke my code out into two separate projects. There is a core FasterWPF.dll with the minimal required functionality. This can run with only the Aero.dll and the Rx .dll's. Then, I have a FasterWPFExtras .dll that requires and supports the Extended WPF Toolkit™ Community Edition V 1.9.0 (including Xceed DataGrid) and the Thriple .dll. This is for developers who want more . . . Finally, you may notice the other OPTIONAL .dll's available in the download such as the Dyn...Windows.Forms.Controls Revisited (SSTA.WinForms): SSTA.WinForms 1.0.0: Latest stable releaseAscend 3D: Ascend 2.0: Release notes: Implemented bone/armature animation Refactored class hierarchy and naming Addressed high CPU usage issue during animation Updated the Blender exporter and Ascend model format (now XML) Created AscendViewer, a tool for viewing Ascend modelsIndent Guides for Visual Studio: Indent Guides v13: ImportantThis release does not support Visual Studio 2010. The latest stable release for VS 2010 is v12.1. Version History Changed in v13 Added page width guide lines Added guide highlighting options Fixed guides appearing over collapsed blocks Fixed guides not appearing in newly opened files Fixed some potential crashes Fixed lines going through pragma statements Various updates for VS 2012 and VS 2013 Removed VS 2010 support Changed in v12.1: Fixed crash when unable to start...Fluent Ribbon Control Suite: Fluent Ribbon Control Suite 2.1.0 - Prerelease d: Fluent Ribbon Control Suite 2.1.0 - Prerelease d(supports .NET 3.5, 4.0 and 4.5) Includes: Fluent.dll (with .pdb and .xml) Showcase Application Samples (not for .NET 3.5) Foundation (Tabs, Groups, Contextual Tabs, Quick Access Toolbar, Backstage) Resizing (ribbon reducing & enlarging principles) Galleries (Gallery in ContextMenu, InRibbonGallery) MVVM (shows how to use this library with Model-View-ViewModel pattern) KeyTips ScreenTips Toolbars ColorGallery *Walkthrough (do...Magick.NET: Magick.NET 6.8.5.1001: Magick.NET compiled against ImageMagick 6.8.5.10. Breaking changes: - MagickNET.Initialize has been made obsolete because the ImageMagick files in the directory are no longer necessary. - MagickGeometry is no longer IDisposable. - Renamed dll's so they include the platform name. - Image profiles can now only be accessed and modified with ImageProfile classes. - Renamed DrawableBase to Drawable. - Removed Args part of PathArc/PathCurvetoArgs/PathQuadraticCurvetoArgs classes. The...Three-Dimensional Maneuver Gear for Minecraft: TDMG 1.1.0.0 for 1.5.2: CodePlex???(????????) ?????????(???1/4) ??????????? ?????????? ???????????(??????????) ??????????????????????? ↑????、?????????????????????(???????) ???、??????????、?????????????????????、????????1.5?????????? Shift+W(????)??????????????????10°、?10°(?????????)???Hyper-V Management Pack Extensions 2012: HyperVMPE2012 (v1.0.1.126): Hyper-V Management Pack Extensions 2012 Beta ReleaseOutlook 2013 Add-In: Email appointments: This new version includes the following changes: - Ability to drag emails to the calendar to create appointments. Will gather all the recipients from all the emails and create an appointment on the day you drop the emails, with the text and subject of the last selected email (if more than one selected). - Increased maximum of numbers to display appointments to 30. You will have to uninstall the previous version (add/remove programs) if you had installed it before. Before unzipping the file...Caliburn Micro: WPF, Silverlight, WP7 and WinRT/Metro made easy.: Caliburn.Micro v1.5.2: v1.5.2 - This is a service release. We've fixed a number of issues with Tasks and IoC. We've made some consistency improvements across platforms and fixed a number of minor bugs. See changes.txt for details. Packages Available on Nuget Caliburn.Micro – The full framework compiled into an assembly. Caliburn.Micro.Start - Includes Caliburn.Micro plus a starting bootstrapper, view model and view. Caliburn.Micro.Container – The Caliburn.Micro inversion of control container (IoC); source code...SQL Compact Query Analyzer: 1.0.1.1511: Beta build of SQL Compact Query Analyzer Bug fixes: - Resolved issue where the application crashes when loading a database that contains tables without a primary key Features: - Displays database information (database version, filename, size, creation date) - Displays schema summary (number of tables, columns, primary keys, identity fields, nullable fields) - Displays the information schema views - Displays column information (database type, clr type, max length, allows null, etc) - Support...New Projectsalgorithm interview: Write some code for programming interview questionsAmbiTrack: AmbiTrack provides marker-free localization and tracking using an array of cameras, e.g. the PlayStation Eye.DSeX DragonSpeak eXtended Editor: Furcadia DragonSpeak EditorEasyProject: easy project is finel engineering project this sys made for easy way to manage emploees of a small business or organization .EDIVisualizer SDK: EDIVisualizer SDK is a software developpement kit (SDK) for creating plugin used by EDIVisualizer program.Flame: Interactive shell for scripting in IronRuby IronPython Powershell C#, with syntax highlighting, autocomplete,and for easily work within a .NET framework consoleFusion-io MS SQL Server scripts: Fusion-io's Sumeet Bansal shows how Microsoft SQL Server users can quickly determine whether their database will benefit from Fusion-io ioMemory products.hotelprimero: Proyecto de hotelImage filters: It's a simple image filter :)JSLint.NET: JSLint.NET is a wrapper for Douglas Crockford's JSLint, the JavaScript code quality tool. It can validate JavaScript anywhere .NET runs.KZ.Express.H: KZ.Express.Hmoleshop: moleshop???asp.net ???????B2C????，????????.net???????????。moleshop??asp.net mvc 4.0???，???.net 4.0??。 moleshop???????，??AL2.0 ????，????????????????，????????。PDF Generator Net Free Xml Parser: PDF Generator Net Free Xml Parser?XML?????????????????????。?????????????????????CSV?????????PDF???????????????????????。ScreenCatcher: ScreenCatcher is a program for creating screenshots.SharePoint Configuration Guidance for 21 CFR Part 11 Compliance – SP 2013: This CodePlex project provides the Paragon Solutions configurations and code to support 21 CFR Part 11 compliance with SharePoint 2013.Sky Editor: Save file editor for Pokémon Mystery Dungeon: Explorers of Sky with limited support for Explorers of Time and DarknessTRANCIS: For foundation and runnning online operations for Trancis.UGSF GRAND OUEST: UGSF GRAND OUESTWP.JS: WP.JS (Windows Phone (dot) Javascript) aims to be a compelling library for developing HTML5-based applications for Windows Phone 8.X-Aurora: X-Aurora ?? MVC3

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• Content Flood and Frustration? ==> Content Salvation via WebCenter

  - by Michael Snow

  If you are still stuck on Documentum and somehow have missed hearing about our Move-Off Documentum program. Here’s a refresher on the basics to help save you from your ongoing frustration. Check out Capitalizing on Content How much content have you pushed around over email, through collaboration, and via social channels this week? Have you been engaged with a process that has been smooth, problem-free, and leaves you with a lasting impression of a great user experience? How are you managing your online presence to ensure that your customers, partners, employees and potential future customers are experiencing a consistently engaging web experience? You really can’t do this without a solid Web Experience Management platform. Learn more from the CITO Research White Paper: Creating a Successful and Meaningful Customer Experience on the Web If you'd like to catch up on what Oracle WebCenter has been doing lately - check out the latest recording now available OnDemand: March 2012 Quarterly Customer Update Webcast. Amazing how much can be done in a day on the internet. It’s even more impressive to see this presented in an infographic like the one below by mbaonline.com. How much longer can you manage the ever increasing volumes of content without some technology assistance?  Created by: MBAOnline.com

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• Turn-based tile game dynamic item/skill/command script files

  - by user1542

  I want to create a mechanism that could read text script, for example some kind of custom script such as ".skill" or ".item", which maybe contain some sort of simple script like .item Item.Name = "Strength Gauntlet"; Character.STR += 20; .. .skill Skill.Name = "Poison Attack"; Skill.Description = "Steal HP and inflict poison"; Player.HP += 200; Enemy.HP -= 200; Enemy.Status += Status.POISON; It may be different from this, but just want to give some idea of what I desire. However, I do not know how to dynamically parse these things and translate it into working script. For example, in battle scenerio, I should make my game read one of this ".skill" file and apply it to the current enemy, or the current player. How would I do this? Should I go for String parsing? It is like a script engine, but I prefer C# than creating new language, so how would I parse custom files into appropiate status commands? Another problem is, I have also created a command engine which would read String input and parse it into action such as "MOVE (1,2)" would move character to tile (1,2). Each command belong to separate class, and provide generic parsing method that should be implemented by hand. This is for the reason of custom number/type of arguments per each command. However, I think this is not well designed, because I desire it to automatically parse the parameters according to specify list of types. For example, MOVE command in "MOVE 1 2" would automatically parse the parameters into int, int and put it into X and Y. Now, this form can change, and we should be able to manually specify all type of formats. Any suggestion to this problem? Should I change from string parsing to some hardcode methods/classes?

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• Visio Losing My Diagrams!

  - by bobber205

  I've created under "Static Model-Top Package" 4 different sequence diagrams. Once I tried creating the fifth it won't keep it. I try to double click and open it and it opens the 4th one. I can delete the 5th one and create a new one. I can edit this but as soon as I go to another diagram, I've lost it and can only go back to the 4th one and edit that even though I right clicked the 5th one and selected "Open Sequence". What is going on? Has anyone else seen this Visio issue?

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• How to design highly scalable web services in Java?

  - by Kshitiz Sharma

  I am creating some Web Services that would have 2000 concurrent users. The services are offered for free and are hence expected to get a large user base. In the future it may be required to scale up to 50,000 users. There are already a few other questions that address the issue like - Building highly scalable web services However my requirements differ from the question above. For example - My application does not have a user interface, so images, CSS, javascript are not an issue. It is in Java so suggestions like using HipHop to translate PHP to native code are useless. Hence I decided to ask my question separately. This is my project setup - Rest based Web services using Apache CXF Hibernate 3.0 (With relevant optimizations like lazy loading and custom HQL for tune up) Tomcat 6.0 MySql 5.5 My questions are - Are there alternatives to Mysql that offer better performance for what I'm trying to do? What are some general things to abide by in order to scale a Java based web application? I am thinking of putting my Application in two tomcat instances with httpd redirecting the request to appropriate tomcat on basis of load. Is this the right approach? Separate tomcat instances can help but then database becomes the bottleneck since both applications access the same database? I am a programmer not a Db Admin, how difficult would it be to cluster a Mysql database (or, to cluster whatever database offered as an alternative to 1)? How effective are caching solutions like EHCache? Any other general best practices? Some clarifications - Could you partition the data? Yes we could but we're trying to avoid it. We need to run a lot of data mining algorithms and the design would evolve over time so we can't be sure what lines of partition should be there.

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• task scheduler won't wake the computer

  - by valya

  I want my computer to start uTorrent at 4 o'clock in the morning, when I'm asleep. But the computer is a bit noisy so I put it to sleep mode every time I go to bed. I've tried creating a task in Task Scheduler with this parameters: Run whether user is logged in or not Daily At 4:00 every day Start a program "C:\Program Files\uTorrent\uTorrent.exe" Wake the computer to run this task I've tried to change the time to run to make sure the computer wakes up and runs uTorrent. But it doesn't. What am I doing wrong? Maybe I've lost something?

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• ORA-1034 Oracle Not Found

  - by Venkata

  I have recently installed oracle 11g on Windows 7 Home Premium Operating System. I logged in as administrator into windows. I am trying to create a database using DBCA wizard. I started the wizard as administrator. Everything goes fine until last step. However when creating the database the creation fails with ORA-01034 Oracle Not Available error. All my oracle services looks up and running. I consulted the documentation and forums. I have got no clue why I am running into the error.

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• Running Multiple Instances of Firefox

  - by Aaron Bush

  I am running SysInternal's Desktops 1.02 and FireFox 3.6.2. I have noticed that while I can have IE8 open in multiple Virtual Desktops, you can not Firefox. If you try you get the error message: Firefox is already running, but is not responding. To open a new window, you must close the existing FireFox process, or restart your system. I did a little digging around to work around this and came up with creating a second profile via the Firefox profile manager (accessed by starting FF with the "-p" switch). This unfortunately created a new problem which is my add-ons (of which I use many) do not stay synchronized between profiles. Is there a better approach here?

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• How to use batch rendering with an entity component system?

  - by Kiril

  I have an entity component system and a 2D rendering engine. Because I have a lot of repeating sprites (the entities are non-animated, the background is tile based) I would really like to use batch rendering to reduce calls to the drawing routine. What would be the best way to integrate this with an engtity system? I thought about creating and populating the sprite batche every frame update, but that will probably be very slow. A better way would be to add a reference to an entity's quad to the sprite batch at initialization, but that would mean that the entity factory has to be aware of the Rendering System or that the sprite batch has to be a component of some Cache entity. One case violates encapsulation pretty heavily, while the other forces a non-game object entity in the entity system, which I am not sure I like a lot. As for engine, I am using Love2D (Love2D website) and FEZ ( FEZ website) as entity system(so everything is in Lua). I am more interested in a generic pattern of how to properly implement that rather than a language/library specific solution. Thanks in advance!

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• Can I password protect a Publisher file?

  - by tombull89

  I was asked ealier this week if it was possible to password protect a Microsoft Office 2007 Publisher document. I was under the impression that it would be like protecting a Word document, by going to Office Save As Word Document Tools General Options and creating a password to modify, like shown below. This also works for Excel documents. However, in Publisher 2007 the option is not there. The only option under "Tools" is "Map network drive". We overcame the issue as saving as a PDF and distributing that, but is there a way to do what we want?

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