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  • Service Territories White Paper - Setup and Configuration

    - by LuciaC
    If you use Oracle Teleservice then you are probably using Service Territories to route service requests to the right resources such as Call Center Agents, Field Service Technicians, Technical Support Groups etc.  Getting those routings to happen correctly and efficiently is key to delivering high-quality service, so having the correct territory setup is essential.  The Service development team have published a new White Paper to help you do just that!  The White Paper includes information to help with understanding the required setups: Service Territories - Locating and Sorting matching Territories, and Picking winning Territories How to use Rank and Number of Winners The different Access Types that can be setup Operating Unit and how to use it effectively How to setup and use Service Qualifiers The limitation of some Geographic Qualifiers and how to overcome the limitations How to use Web ADI to maintain Territories. Read Doc ID 1234593.1 to access the white paper.  There was also a recent webcast on Territory Setup and Matching Attributes, you can access the recording via Doc ID 1455786.1.

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  • Mark Hurd and Balaji Yelamanchili present Oracle’s Business Analytics Strategy

    - by swalker
    Join Mark Hurd and Balaji Yelamanchili as they unveil the latest advances in Oracle’s strategy for placing analytics into the hands of every decision-makers—so that they can see more, think smarter, and act faster. Wednesday, April 4, 2012 at 1.0 pm UK BST / 2.0 pm CET Register HERE today for this online event Agenda Keynote: Oracle’s Business Analytics StrategyMark Hurd, President, Oracle, and Balaji Yelamanchili, Senior Vice President, Analytics and Performance Management, Oracle Plus Breakout Sessions: Achieving Predictable Performance with Oracle Hyperion Enterprise Performance Managemen Explore All Relevant Data—Introducing Oracle Endeca Information Discovery Run Your Business Faster and Smarter with Oracle Business Intelligence Applications on Oracle Exalytics In-Memory Machine Analyzing and Deciding with Big Data

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  • White text on yellow background in popup elements with Ambiance theme

    - by texnic
    In Eric4, when I select the "What's This" tool and then click on something to get a pop-up explanation, the resulting text appears white on yellow (unreadable). The tool-tips are fine (white on black). If I change the theme to any other, the text is black on yellow. I've found some posts on the internet about such behaviour with Skype and LibreOffice, but it doesn't seem to me to be the program-specific problem since it appears in various apps. How can I tune it?

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  • How to I white-list ganyremote's tray icon

    - by Anubeon
    I'm tinkering around with anyremote and it's gtk client ganyremote and I wonder whether anyone knows how one might go about white-listing the ganyremote tray icon. I know where the white-list is stored in dconf, I just don't know what to put (anyremote, ganyremote, AnyRemote, gAnyRemote, etc...). P.S.: I'm actually using pantheon's wingpanel rather than unity, put a assume that the principal is the same here.

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  • How can I mark a group of changes/changesets in SVN, Hg, or Git

    - by sylvanaar
    I would like to mark an arbitrary group of commits/changesets with a label. Commit 1 *Mark 1 Commit 2 *Mark 2 Commit 3 Commit 4 *Mark 1 Commit 5 *Mark 2 The goal is to easily locate all the changes for a specific mark, and to have that grouping persisted in the VCS directly, as opposed to some outside system like a bug tracking system. The location and ordering of the marks needs to be arbitrary, and should be able to work with both committed/uncommitted and pushed/unpushed changes. In SVN the best way I know is to just edit the commit notes and add some sort of special text that you can search for e.g. "**Mark 1". Or just to make a fake edit and commit it and use its commit note to list all the included revisions. Is there a better solution for SVN? Are there equivalent or better solutions for Hg or Git?

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  • Oracle President Mark Hurd Highlights How Data-driven HR Decisions Help Maximize Business Performance

    - by Scott Ewart
    HR Intelligence Can Help Companies Win the Race for Talent Today during a keynote at Taleo World 2012, Oracle President Mark Hurd outlined the ways that executives can use HR intelligence to help them make better business decisions, shape the future of their organizations and improve the bottom line. He highlighted that talent management is one of the top three focus areas for CEOs, and explained how HR intelligence can help drive decisions to meet business objectives. Hurd urged HR leaders to use data to make fact-based decisions about hiring, talent management and succession to drive strategic growth. To win the race for talent, Hurd explained that organizations need powerful technology that provides fact-based valuable insight that is needed to proactively manage talent, drive strategic initiatives that promote innovation, and enhance business performance. To view the full story and press release, click here.

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  • Mark Hurd and Balaji Yelamanchili present Oracle’s Business Analytics Strategy

    - by Mike.Hallett(at)Oracle-BI&EPM
    Join Mark Hurd and Balaji Yelamanchili as they unveil the latest advances in Oracle’s strategy for placing analytics into the hands of every decision-makers—so that they can see more, think smarter, and act faster. Wednesday, April 4, 2012   at 1.0 pm UK BST / 2.0 pm CET Register HERE today for this online event Agenda Keynote: Oracle’s Business Analytics StrategyMark Hurd, President, Oracle, and Balaji Yelamanchili, Senior Vice President, Analytics and Performance Management, Oracle Plus Breakout Sessions: Achieving Predictable Performance with Oracle Hyperion Enterprise Performance Managemen Explore All Relevant Data—Introducing Oracle Endeca Information Discovery Run Your Business Faster and Smarter with Oracle Business Intelligence Applications on Oracle Exalytics In-Memory Machine Analyzing and Deciding with Big Data

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  • Larry Ellison and Mark Hurd on Oracle Cloud

    - by arungupta
    Oracle Cloud provides Java and Database as Platform Services and Customer Relationship Management, Human Capital Management, and Social Network as Application Services. Watch a live webcast with Larry Ellison and Mark Hurd on announcements about Oracle Cloud. Date ? Wednesday, June 06, 2012 Time ? 1:00 p.m. PT – 2:30 p.m. PT Register here for the webinar. You can also attend the live event by registering here. Oracle Cloud is by invitation only at this time and you can register for access here.

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  • Mark your calendar : Oracle Week, Nov 18-22, Herzliya

    - by Frederic Pariente
    The local ISV Engineering will be participating at the Israel Oracle Week on Nov 18-22, come meet us there! MARK YOUR CALENDAR Oracle Week Israel Date : November 18-22, 2012 Time : 09:00-16:30 Location :  Daniel HotelHerzliyaIsrael Tracks : DatabaseMiddlewareDevelopment InfrastructureBusiness ApplicationsBig Data ManagementSOA & BPMBI JavaITCloud  Here is a sample list of the Solaris 11 sessions to date, make sure to register for these. Number Name Date Track 12224 Optimizing Enterprise Applications with Oracle Solaris 11 19/11/2012 Infrastructure 12327 Oracle Solaris 11: Engineered Cloud Security with Wire-Speed Encryption and Delegated Admin 20/11/2012 Infrastructure, Cloud 12425 Simplified Lifecycle Management in Oracle Solaris 11 with AI, IPS and Ops Center 21/11/2012 Infrastructure 12528 Oracle Solaris 11 Administration: Zone, Resource Management and System Security 22/11/2012 Infrastructure 12127 Built for Cloud: Virtualization Use Cases and Technologies in Oracle Solaris 11 18/11/2012 Infrastructure, Cloud See you there!

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  • Mark Hurd on Oracle's Strategy to Be the Best

    - by Tuula Fai
    Mark Hurd, President of Oracle, energized a packed audience this Monday morning at OpenWorld with his keynote outlining Oracle’s four-pillar strategy: Be the leader at every level of the technology stack—applications, middleware, database, operating system, virtual machine, servers, and storage Vertically integrate these levels into differentiated solutions Offer Fusion, the next generation of applications, which are modular and can run in the cloud, on-premise, or both (hybrid) Deliver this technology portfolio through industry lenses to help Oracle customers solve their problems while innovating and becoming more efficient. Hurd’s message resonated throughout Monday’s Customer Experience (CX) sessions as we learned about Oracle’s investment in integrating its best-of-breed CX solutions to deliver an end-to-end suite that addresses every part of the customer lifecycle. For example, in the area of customer service, Oracle is developing enhancements to help contact center agents: Better understand customer needs through social listening tools that are integrated with knowledge management Empower themselves with internal collaboration and mobility tools Adapt to customer needs by engaging them through chat during a service or commerce interaction so they can deliver a great customer experience while transforming from a cost- into a profit center.

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  • Instance Patching Demo for BPM 11.1.1.7 by Mark Nelson

    - by JuergenKress
    BPM 11.1.1.7 has a new ‘instance patching and migration’ feature that allows you to apply changes to running instances of processes (without changing the revision of the process) and/or to migrate running instances between revisions of a process. There is a short viewlet demonstration posted here, but there is unfortunately no sound. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: Mark Nelson,BPM,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Multitenant Design for SQL Azure: White Paper Available

    - by Herve Roggero
    Cloud computing is about scaling out all your application tiers, from web application to the database layer. In fact, the whole promise of Azure is to pay for just what you need. You need more IIS servers? No problemo... just spin another web server. You expect to double your storage needs for Azure Tables? No problemo; you are covered there too... just pay for your storage needs. But what about the database tier, SQL Azure? How do you add new databases easily, and transparently, so that your application simply uses more of SQL Azure if its needs to? Without changing a single line of code? And what if you need to scale back down? Welcome to the world of database scalability. There are many terms that describe database scalability, including data federation, multitenant designs, and even NoSQL depending on the technical solution you are implementing.  Because SQL Azure is a transactional database system, NoSQL is not really an option. However data federation and multitenant designs offer some very interesting scalability options that are worth considering. Data federation, a feature of SQL Azure that will be offered in the future, offers very interesting capabilities available natively on the SQL Azure platform. More to come in a few weeks... Multitenant designs on the other hand are design practices and technologies designed to help you reach flexible scalability options not available otherwise. The first incarnation of such a method was made available on CodePlex as an open source project (http://enzosqlshard.codeplex.com).  This project was an attempt to provide a sharding library for educational purposes.  All that sounds really cool... and really esoteric... almost a form of database "voodoo"... However after being on multiple Azure projects I am starting to see a real need. Customers want to be able to free themselves from the database tier, so that if they have 10 new customers tomorrow, all they need to do is add 2 more SQL Azure instances. It's that simple. How you achieve this, and suggested application design guidelines, are available in a white paper I just published.  The white paper offers two primary sections. The first section describes the business and technical problem at hand, and how to classify it according to specific design patterns. For example, I discuss compressed shards through schema separation. The second section offers a method for addressing the needs of a multitenant design using a new library, the big bother of the codeplex project mentioned previously (that I created earlier this year), complete with management interface and such. A Beta of this platform will be made available within weeks; as soon as the documentation will be ready.   I would like to ask you to drop me a quick email at [email protected] if you are going to download the white paper. It's not required, but it would help me get in touch with you for feedback.  You can download this white paper here:   http://www.bluesyntax.net/files/EnzoFramework.pdf . Thank you, and I am looking for feedback, thoughts and implementation opportunities.

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  • Excel Conditional Formatting With Question Mark

    - by kzh
    I would like to use a conditional formatting rule in an excel file that would color any box with a question mark in it red. It seems that Excel is using a question mark as a wild card and will turn all cells with at least one character in them red. How can i escape the question mark? These don't seem to work: "?" \? '?' ??

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  • Excel Conditional Formatting Escaping a Question Mark

    - by kzh
    I would like to use a conditional formatting rule in an excel file that would color any box with a question mark in it red. It seems that Excel is using a question mark as a wild card and will turn all cells with at least one character in them red. How can i escape the question mark? These don't seem to work: "?" \? '?' ??

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  • Mark as read on delete in Outlook?

    - by x3ja
    I'd like Outlook to mark any messages I delete to be marked as read. For bonus points, I'd like it to only do this on messages that I have opened/previewed before pressing delete since this means I've looked at the content and chosen to delete it. I know I can set it to mark as read after x seconds when I'm looking at it, that's not what I want. I also know that I can move off the message & back on to it or right click to mark as read - still not what I want. I'm using Outlook 2007 in case that matters. [Edit: I just found I can at least mark as read with a keyboard shortcut: Ctrl-Q, but again, it'd be nice to not have to do this. More shortcuts here.]

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  • Kids don’t mark their own homework

    - by jamiet
    During a discussion at work today in regard to doing some thorough acceptance testing of the system that I currently work on the topic of who should actually do the testing came up. I remarked that I didn’t think that I as the developer should be doing acceptance testing and a colleague, Russ Taylor, agreed with me and then came out with this little pearler: Kids don’t mark their own homework Maybe its a common turn of phrase but I had never heard it before and, to me, it sums up very succinctly my feelings on the matter. I tweeted about it and it got a couple of retweets as well as a slightly different perspective from Bruce Durling who said: I'm of the opinion that testers should be in the dev team & the dev *team* should be responsible for quality Bruce makes a good point that testers should be considered part of the dev team. I agree wholly with that and don’t think that point of view necessarily conflicts with Russ’s analogy. Yes, developers should absolutely be responsible for testing their own work – I also think that in the murky world of data integration there is often a need for a 3rd party to validate that work. Improving testing mechanisms for data integration projects is something that is near and dear to my heart so I would welcome any other thoughts around this. Let me know if you have any in the comments! @Jamiet

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  • Manipulating Human Tasks (for testing) by Mark Nelson

    - by JuergenKress
    A few months ago, while working on a BPM migration, I had the need to look at the status of human tasks, and to manipulate them – essentially to just have a single user take random actions on them at some interval, to help drive a set of processes that were being tested. To do this, I wrote a little utility called httool.  It reuses some of the core domain classes from my custom worklist sample (with minimal changes to make it a remote client instead of a local one). I have not got around to documenting it yet, but it is pretty simple and fairly self explanatory.  So I thought I would go ahead and share it with folks, in case anyone is interested in playing with it. You can get the code from my ci-samples repository on java.net: git clone git://java.net/ci4fmw~ci-samples It is in the httool directory. I do plan to get back to this “one day” and enhance it to be more intelligent – target particular task types, update the payload, follow a set of “rules” about what action to take – so that I can use it for more driving more interesting test scenarios.  If anyone is feeling generous with their time, and interested, please feel free to join the java.net project and hack away to your heart’s content. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Mark Nelson,Human Task,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • SQLBeat Podcast – Episode 4 – Mark Rasmussen on Machine Guns,Jelly Fish and SQL Storage Engine

    - by SQLBeat
    In this this 4th SQLBeat Podcast I talk with fellow Dane Mark Rasmussen on SQL, machine guns and jelly fish fights; apparently they are common in our homeland. Who am I kidding, I am not Danish, but I try to be in this podcast. Also, we exchange knowledge on SQL Server storage engine particulars as well as some other “internals” like password hashes and contained databases. And then it just gets weird and awesome. There is lots of background noise from people who did not realize we were recording. And I call them out and make fun of them as they deserve; well just one person who is well known in these parts. I also learn the correct (almost) pronunciation of “fjord”. Seriously, a word with an “F” followed by a “J”. And there are always the hippies and hipsters to discuss. Should be fun.

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  • Exploring MDS Explorer by Mark Nelson

    - by JuergenKress
    Recently, I posted about my colleague Olivier’s MDS Explorer tool, which is a great way to get a look inside your MDS repository. I have been playing around with it a little bit, nothing much really, just some cosmetic stuff, but you might like to take a look at it. I made it format the documents nicely with proper indentation, and with line numbers and a nicer editor. It also will warn you if you are about to open a large document so that you know it has not crashed, but that you just have to be patient. And I added some icons and stuff. There is even a nice Dora the Explorer picture hiding in there for those who care to look for it . Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: MDS Explorerer,IDM,SOA Community,Oracle SOA,Oracle BPM,BPM,Community,OPN,Jürgen Kress,Mark Nelson

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  • Mark Wilcox Discusses Privileged Account Management

    - by Naresh Persaud
    96 800x600 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:Calibri;} The new release of Oracle Identity Management 11g R2 includes the capability to manage privileged accounts. Privileged accounts, if compromised, create a risk for fraud in the enterprise and as a result controlling access to privileged accounts is critical. The Oracle Privileged Account Manager solution can be deployed stand alone or in conjunction with the Oracle Governance Suite for a comprehensive solution. As part of the comprehensive platform, Privilege Account Manager is interoperable with the Identity suite. In addition, Privileged Account Manager can re-use Oracle Identity Manager connectors for propagating changes to target systems. The two are interoperable at the data level. I caught up with Mark Wilcox, Principal Product Manager of Oracle Privileged Account Manager and discussed with him the capabilities of the offering in this podcast. Click here to listen.

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  • Case Management In-Depth: Cases & Case Activities Part 1 – Activity Scope by Mark Foster

    - by JuergenKress
    In the previous blog entry we looked at stakeholders and permissions, i.e. how we control interaction with the case and its artefacts. In this entry we’ll look at case activities, specifically how we decide their scope, in the next part we’ll look at how these activities relate to the over-arching case and how we can effectively visualize the relationship between the case and its activities. Case Activities As mentioned in an earlier blog entry, case activities can be created from: BPM processes Human Tasks Custom (Java Code) It is pretty obvious that we would use custom case activities when either: we already have existing code that we would like to form part of a case we cannot provide the necessary functionality with a BPM process or simple Human Task However, how do we determine what our BPM process as a case activity contains? What level of granularity? Take the following simple BPM process Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: ACM,BPM,Mark Foster,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Case Management In-Depth: Stakeholders & Permissions by Mark Foster

    - by JuergenKress
    We’ve seen in the previous 3 posts in this series what Case Management is, how it can be configured in BPM Studio and its lifecycle. I now want to go into some more depth with specific areas such as:. Stakeholders & Permissions Case Activities Case Rules etc. In the process of designing a Case Management solution it is important to know what approach to take, what questions to ask and based on the answers to these questions, how to implement. I’ll start with Stakeholders & Permissions. Stakeholders The users that perform actions on case objects, defined at a business level, e.g. “Help Desk Agent”, “Help Desk Supervisor” etc. Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: ACM,BPM,Mark Foster,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Book to Help OBI11g Developers by Mark Rittman

    - by Mike.Hallett(at)Oracle-BI&EPM
    Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Mark Rittman has published an extensive up to date Developer’s Guide for Oracle Business Intelligence 11g. For a great summary of what you can get from this new book have a quick look at the review posted here by Abhinav Agarwal.

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